Your Mission:

This FP&A position is a critical and highly visible role within the Iterable finance team that performs integrated analysis and consolidation to support department and company-wide planning, forecasting and performance reporting processes. Reporting to the VP of FP&A, this role will partner with Research & Development (R&D) to support the company’s strategic objectives while keeping costs predictable. Your goal is to develop a deep understanding of links between our SaaS platform’s technical components and their financial costs to lead short and long-term forecasting of platform investments, technical development costs and partner directly with the CTO and head of product to align financial and development targets.

The successful candidate will specifically demonstrate a strong aptitude for interpreting, analyzing, and communicating complex business issues, and identifying opportunities for improvement. Problem-solving, prioritization, and attention to detail are critical. This position offers multiple opportunities to showcase analytical skills.

The core functions of the role include supporting the annual operating plan, fine tuning live forecast, contingent scenario planning, long-range planning, and month-end reporting processes while ensuring we maintain flexibility and continuously support the strategic objectives of Iterable.

Responsibilities:

• Manage department and company wide financial statement reporting and forecasting including topline revenue metrics, resource allocation, headcount, and OpEx management with a specific focus on and ownership of key R&D functions
• Serve as a finance business partner to the R&D organization and handle departmental headcount, budget, and development and tracking of meaningful critical metrics to measure efficiencies and return on investment analysis
• Partner closely with CFO, VP of FP&A, CTO and VP of Product planning teams on budget planning and maintenance, balancing technical roadmap and budget objectives
• Own the holistic company cost of revenue forecast, partnering with the Engineering FinOps team to link platform performance and optimization with the associated financial impacts
• Support/drive development of Board of Directors presentations, executive dashboards, and KPIs. Create executive review materials that consolidate and communicate financial and operational strategy
• Perform account-level variance analysis that drives business insight and frames financial risks and opportunities; present findings to senior management
• Working to continuously develop and improve existing FP&A processes
• Develop repeatable business, operational and financial processes, partnering closely with the accounting team, to identify key areas of improvement for maximum efficiency
• Perform and support ad-hoc reporting/analysis requests. Support corporate initiatives and reporting

We are looking for people who have:

• BS in Accounting/Finance, related field, or equivalent experience
• Prior experience: 4+ years in an FP&A role at a public/pre-IPO SaaS company, public accounting firm, management consulting or investment banking with direct software company experience
• Exceptional quantitative and financial modeling with high proficiency in Excel, G-Suite applications, and BI tools
• Ability to thrive and multi-task in a rapidly evolving, fast-paced environment
• Self-starter who is self-directed and proactive
• Strong project management skills and proven ability to lead complex cross-functional initiatives across a breadth of team members
• Strong communication, writing, and presentation skills
• Built strong, collaborative relationships with key team members and stakeholders to drive operational efficiency
• Roll-up-the-sleeves attitude and ability to adapt quickly to changes in business priorities and conditions

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

How you will make an impact:

We are looking for an Engineering Manager to lead the Audience team, which is responsible for how customers define, segment, and manage audiences across Iterable. This team owns the core services and product surfaces that let customers explore their contacts and build, maintain, and activate precise audiences.

You will balance people leadership with strong technical judgment, helping the team ship high-quality features in a high-scale, data- and privacy-sensitive domain. This role sits within the broader orchestration area and is critical to how Iterable targets the right users for every journey and campaign.

How You Will Make a Difference:

• Lead and support a team of backend and frontend engineers.
• Partner closely with Product and Design to evolve audience capabilities into intuitive, scalable user experiences.
• Take ownership of hard reliability and guardrail decisions, setting clear boundaries that protect platform health while enabling customer flexibility.
• Drive execution across multiple initiatives, balancing short-term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering teams to align on dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

We Are Looking for People Who Have:

• 5+ years of hands-on software development experience.
• 3+ years of experience managing and growing software engineering teams.
• Strong background in application or platform engineering, ideally in a SaaS environment.
• Experience owning mission-critical services with strict availability and performance expectations.
• Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
• Experience designing and operating large-scale, distributed document indexing and query systems
• Ability to navigate ambiguity, make pragmatic trade-offs, and drive execution across multiple initiatives.
• Experience operating production systems at scale, including on-call and incident response.
• Excellent communication skills and ability to align technical work with business and product goals.

Bonus Points:

• Experience building audience management, segmentation, personalization, or experimentation systems.
• Deep experience with large-scale search or analytics engines, high-throughput caching layers, or streaming data platforms.
• Experience scaling distributed systems including operating high-traffic, data-sensitive services in production.
• Experience in marketing technology or customer engagement platforms.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $156,000 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued, and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has ranked in the top 10 of the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference: Iterable’s RevOps team is looking for a Salesforce Developer to provide operational support to help grow our business worldwide. The core focus of the role is scaling and maintaining our GTM systems. You will help with admin tools and support end users using Salesforce, Outreach, Gong, CPQ, Gearset, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description.

You’ll get to:

• Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies
• Work on requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition.
• Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices.
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance, proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies

We are looking for people who have:

• Experience using the following in Salesforce: APEX, LWC, flow, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader)
• Hands-on programming/custom coding experience with Salesforce platform, requiring LWC and Apex.
• Deep understanding of Salesforce security, including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
• Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
• Strong project management skills and ability to communicate cross-functionally
• Interest in and ability to learn how to administer new tools

Bonus points:

• Experience administering Salesforce for an instance supporting 500+ users
• Knowledge of administering Outreach or Chili Piper.
• Salesforce Certified Administrator
• Salesforce Senior Certified Administrator
• Platform Developer I
• Trailhead Profile
• Hands-on Experience with Apex
• Experience providing support to an SFDC instance in a hyper-growth SaaS company

The US salary range for this position at the start of employment is an annual base salary of $114,500 - $179,000. The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

What we're looking for:

We’re looking for a Director, Brand & Content Strategy to define and lead Iterable’s brand strategy across narrative, creative, and content. Reporting to the CMO, this leadership role will blend strategic thinking with strong creative judgment. You’ll own how Iterable is positioned in the market and how that positioning comes to life across every touchpoint—from flagship campaigns and thought leadership to our website, events, and always-on content.

What you'll own:

• Brand strategy and positioning: Lead the brand strategy across the business, ensuring we have a clear and differentiated position in the market. You'll define the brand vision and identity, and bring consistency and clarity across audiences, programs, and channels.
• Creative direction and execution: Own the creative vision, setting standards for visual identity, messaging and storytelling, partnering with internal teams and external agencies to bring it to life. 
• Content & Thought Leadership: Drive Iterable’s content strategy, including flagship research, executive thought leadership, SEO content, and data-driven storytelling that amplifies our point of view with senior leaders (VP–C-suite).

Integrated Brand Campaigns: Lead integrated brand campaigns, driving the overarching narrative, creative concept, and market-facing storytelling that builds preference and elevates the brand.

• Measurement & Impact: Define how brand impact is measured, including awareness, consideration, engagement, and influence on pipeline and revenue.
• Team Leadership: Build and manage a high-performing team across brand strategy, creative, and content, fostering a culture of creativity, collaboration, and accountability.

We'd love to hear from people with:

• 10+ years of experience in brand, creative, or content leadership roles, ideally in B2B SaaS or high-growth technology companies.
• Proven experience building and evolving a brand through a period of scale or market transition.
• Strong strategic instincts paired with excellent creative judgment.
• Experience leading teams and working with external agencies.
• Ability to translate complex products into clear, compelling stories.
• Comfort operating at both the strategic and executional level.
• Strong executive presence and the ability to influence cross-functional partners.

Perks & Benefits: 

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $160,000 - $225,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

The Role

As a Product Marketing Manager at Iterable, you will be the connective tissue between market opportunity, product innovation, and go-to-market strategy. You'll own specific product areas within our platform (Enterprise/Ecosystem: APIs/SDKs, Integrations, Governance, Data Infrastructure), translating customer needs into strategy and strategy into action. This role combines deep technical product knowledge with sharp business acumen to drive adoption, expansion, and competitive advantage.

Key Responsibilities

Content & Messaging 

• Craft strategic, audience-first messaging and positioning for your product portfolio
• Develop compelling narratives that cut through market noise, power sales conversations, and accelerate customer journeys
• Test and validate messaging with customers and prospects to ensure resonance, clarity, and differentiation

Launch & Go-to-Market

• Lead product launch planning and execution from concept to market
• Define launch tiering and coordinate cross-functional teams for maximum impact
• Establish clear launch success metrics and analyze performance to inform future GTM strategies

Enable Internal Teams

• Drive launch readiness by equipping sales, CS, and partner teams with the tools, training, and messaging they need to win
• Partner with sales engineering to develop technical narratives aligned to business outcomes
• Support customer success with adoption messaging and expansion playbooks
• Work with the enablement team to create objection-handling frameworks and discovery questions to support prospect conversations

Adoption & Customer Success

• Drive customer engagement through lifecycle programs and in-product messaging
• Identify expansion opportunities and develop targeted cross-sell/upsell campaigns
• Partner with customer marketing to build reference programs and case studies

Relationships & Market Intelligence

• Conduct customer research, market research, and competitive differentiation
• Collaborate with product management to influence the roadmap based on market insights
• Support analyst relations and thought leadership initiatives

What We're Looking For

Experience & Background

• 3-5 years in product marketing at a B2B SaaS company, preferably with technical products
• Experience in positioning products to both technical users and business decision-makers
• Strong technical depth with the ability to learn quickly, balanced with business acumen
• Demonstrated success in driving pipeline generation and deal velocity
• Previous work experience in consumer apps and tech, or media and publishing industries is highly valued.

Skills & Competencies

• Excellent written and verbal communication skills with the ability to distill complex technical concepts
• Experience with customer research methodologies and market analysis
• Strong project management skills and ability to coordinate cross-functional initiatives
• Knowledge of marketing technology landscape and customer data platforms preferred

Personal Attributes

• Customer-centric mindset with passion for solving real business problems
• Data-driven approach to decision making and campaign optimization
• Collaborative team player comfortable working with engineering, product, sales, and marketing
• Self-starter who thrives in a fast-paced, high-growth environment

Success Metrics

• Product adoption rates and feature utilization
• Pipeline generation and influence on new business
• Win rates in competitive deals
• Customer expansion and cross-sell success
• Sales enablement effectiveness (rep ramp time, message consistency)

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $112,000 - $175,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

How you will make an impact:

As a Software Engineer II at Iterable, you'll independently develop, maintain, and deliver moderate-complexity projects on your team. You'll be working with the Delivery team which builds and maintains the pipeline responsible to getting messages to end users on time. Ultimately, we help enable our customers to provide relevant, timely, and joyful experiences to their own users.

Our Engineering team works closely with Product, Design, Infrastructure, and SRE to bring next-generation marketing solutions to our massively scalable platform. We believe in building an Engineering culture guided by our company values which you can learn more about here.

You are recognized as a subject matter expert in a particular focus area and consistently demonstrate high-quality, on-time delivery. You take ownership of the full lifecycle of your code — from design through production monitoring and maintenance. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

You'll get to:

• Execute on core work with minimal guidance in a way that increases team velocity while maintaining high quality
• Break down projects into milestones, provide accurate cost estimates, and proactively keep stakeholders informed
• Architect and develop solutions on a complex platform that reaches millions of users
• Collaborate with frontend, backend, product, and design to conceptualize and build new product features
• Write well-structured, maintainable, documented, and tested code with an eye toward future reuse and modularization
• Diagnose and fix tricky bugs, prevent incidents through appropriate testing, and maintain a track record of drama-free deploys
• Provide in-depth code reviews and contribute to design reviews with respectful, effective communication
• Recognize potential scalability issues, bring them to the Architecture Support Group (ASG), and participate in remediation
• Collaborate actively to unblock teammates, give and receive hard feedback with respect and empathy, and solicit input from people of diverse backgrounds
• Participate in recruiting and develop effective interviewing skills

We are looking for people who have:

• 3+ years of relevant software development experience
• Proficiency in at least one modern programming language (ideally Scala and/or Java)
• Experience building production-ready, scalable web applications
• Experience with Elasticsearch and/or other relevant technologies such as Postgres and data pipeline systems
• Strong interpersonal skills and the ability to collaborate in a highly remote/distributed environment
• Ability to facilitate discussions within your team and cross-functionally
• A desire to be part of a values-driven Engineering team
• Passion for learning — always improving yourself and the team around you
• Willingness to take on-call responsibilities
• Fluency in English (verbal and written)

Our Technology Stack:

• Programming Language: Scala
• Databases: Elasticsearch, Postgres, Redis, CRDB
• Infrastructure: Pulsar, Kafka, AWS
• Other Relevant Technologies: Docker / Kubernetes, React

Bonus Points:

• Experience with end-to-end, integration, and performance testing
• Exposure to enterprise systems

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $114,500 - $188,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

How you will make an impact:

We are looking for an Engineering Manager to lead the team responsible for building agentic experiences and integrating AI-powered capabilities into the core Iterable application. This team owns the application-facing development that turns emerging AI capabilities into reliable, usable product features.

In this role, you will guide a group of frontend, backend, and applied engineers working on conversational workflows, orchestration layers, and AI-enabled product surfaces. You will balance people leadership with strong technical judgment, helping the team deliver high-quality features while navigating ambiguity and evolving requirements in a fast-moving product area. This role sits within the broader Nova initiative and plays a key part in shaping how intelligent experiences appear across the Iterable platform.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How You Will Make a Difference:

• Lead and support a team of engineers building agentic and AI-enabled product experiences.
• Partner closely with Product, Design, and Data Science leadership to translate AI capabilities into scalable, user-facing experiences.
• Guide the design and implementation of agent workflows, orchestration logic, and application integrations.
• Ensure AI-powered features are reliable, observable, secure, and ready for production use.
• Drive execution across multiple initiatives, balancing short-term delivery with sustainable technical direction.
• Foster strong engineering practices around code quality, testing, documentation, and iterative delivery.
• Coach and mentor engineers, supporting career growth and healthy team dynamics.
• Collaborate with other engineering and data teams to align on interfaces, dependencies, and shared goals.
• Contribute to hiring and onboarding as the team grows.

We Are Looking for People Who:

• Have at least 5 years of hands-on software development experience.
• Have at least 3 years of experience managing and growing software engineering teams.
• Strong background in application or platform engineering, ideally in a SaaS environment.
• Experience leading teams that integrate AI or ML-powered capabilities into production systems.
• Comfort operating at the intersection of product, platform, and data science teams.
• Strong technical judgment across system design, APIs, distributed systems, and developer workflows.
• Experience working with modern backend and frontend stacks.
• Ability to navigate ambiguity, make pragmatic trade-offs, and drive execution across multiple initiatives.
• Excellent communication skills and ability to align technical work with business and product goals.

Bonus Points:

• Experience leading teams building agentic or LLM-powered product experiences.
• Familiarity with agent frameworks such as Mastra or similar orchestration tools.
• Prior work on decisioning engines, rules engines, or real-time personalization systems.
• Experience collaborating closely with Data Science and ML teams on production integrations.
• Background in marketing technology or customer engagement platforms.
• Experience scaling teams and systems in a remote-first environment.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $156,000 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Position Overview:

We are looking for a Senior Machine Learning Engineer to build the core Machine Learning foundations that power Nova’s agentic experiences. This role focuses on applied Machine Learning in production environments: retrieval systems, evaluation frameworks, and model integration layers that make AI features reliable, scalable, and repeatable. You will design and implement the underlying components that support rich, intelligent interactions in the Iterable platform.

You will work closely with backend, frontend, and product teams to shape how Machine Learning is introduced and maintained across the company. The work blends hands-on engineering with system design, and is ideal for someone who can drive complex efforts independently, make practical architectural decisions, and collaborate in a fast-moving, cross-functional product environment.

Responsibilities:

• Design and build Machine Learning platform components that support agentic systems, including retrieval pipelines, indexing strategies, and model integration layers.
• Introduce and operationalize RAG use cases, from data sourcing and embedding generation to runtime retrieval patterns.
• Develop generalized evaluation frameworks for LLM- and agent-based features, including offline metrics, golden datasets, and continuous monitoring.
• Implement abstractions, tooling, and reusable patterns that enable other teams to build ML- and LLM-powered experiences efficiently.
• Partner with backend engineers to productionize ML features with strong reliability, observability, and performance characteristics.
• Prototype applied ML solutions to validate feasibility before investing in full builds.
• Ensure secure, robust handling of data used in ML workflows and retrieval operations.
• Collaborate with product, design, and engineering to align ML system design with user experience and product goals.
• Contribute to iterative improvements of the Nova agent framework, including workflows built with Mastra and TypeScript.

Qualifications:

• 5+ years experience as a Machine Learning Engineer or similar role focused on production systems.
• Strong engineering skills with Python or TypeScript, including experience building ML workflows in frameworks like Mastra or comparable agent/LLM toolkits.
• Experience with retrieval systems, vector databases, search technologies, or RAG architectures.
• Prior work integrating ML or LLM-powered features into production applications.
• Understanding of ML evaluation techniques, experimentation design, and failure analysis.
• Ability to lead complex projects, make practical trade-offs, and work independently in areas of ambiguity.
• Strong communication and collaboration skills in a distributed environment.

Bonus Points

• Experience building ML or LLM platforms, tooling, or developer-facing frameworks.
• Prior work with embeddings, search–ranking systems, or advanced RAG architectures.
• Familiarity with event-driven systems or streaming architectures.
• Experience with model observability, performance monitoring, or proactive regression detection.
• Background in personalization, recommendations, or applied NLP.
• Experience working in remote-first engineering teams.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $133,500 - $212,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

How you will make an impact:

Our Data In Flight (DIF) team owns the core pipelines that ingest and route user and event data into Iterable, powering identity, segmentation, and real-time personalization. We are building a multi-tenant data platform that application teams can build on top of, with clear contracts, SLOs, and guardrails. Our product and our Elasticsearch clusters are multi-tenant, and we run Elasticsearch on Kubernetes using Elastic Cloud on Kubernetes (ECK).

We’re looking for a Staff Software Engineer with a track record of operating Elasticsearch-backed data platforms in multi-tenant SaaS. You’ll be a hands-on IC who both designs distributed systems and acts as a platform “product owner” for app teams: understanding their needs, shaping the platform roadmap, and defining stable interfaces between product and data infrastructure.

How you will make an impact:

• Own and evolve core Data In Flight services (ingestion, user and event APIs, identity, system events) with a focus on reliability, performance, and cost.
• Lead the Elasticsearch strategy for our multi-tenant live user and event data: index and mapping design, shard strategy, and safeguards across shared clusters.
• Design and enforce platform contracts (APIs, data models, SLAs, and usage limits) that let product teams move quickly while keeping the data platform safe and scalable.
• Work across other data and application teams on initiatives such as Elasticsearch upgrades, guardrails, resharding, and event retention.
• Provide senior technical leadership during incidents and reviews, turning operational learnings into durable platform improvements.
• Mentor engineers on distributed systems, data modeling, and pragmatic use of Elasticsearch.

What you'll bring:

You likely have many of the experiences below, but not necessarily all of them:

• Hands-on Elasticsearch expertise in production:
• Supporting customer-facing features or platforms backed by ES
• Designing schemas and queries for high-cardinality, multi-tenant workloads
• Operating large clusters (capacity planning, scaling, incident response)
• Multi-tenant platform experience:
• Building shared data services used by multiple product teams
• Implementing rate limits, quotas, and noisy-neighbor protections
• Thinking in terms of contracts and SLOs, not one-off integrations
• Strong distributed systems background:
• JVM-based services (Scala/Java) and event-driven or streaming architectures
• Comfort with modern cloud infrastructure (AWS or similar), messaging, and caches
• Staff-level impact and collaboration:
• Leading cross-team projects from design through rollout
• Translating technical decisions into clear business and product trade-offs
• Clear written communication (RFCs, design docs, post-incident reviews)

Nice To Have:

• Experience with Scala and the Play framework or similar JVM stacks.
• Prior work on core user data platforms (identity, profile stores, event pipelines, or CDP-like systems).
• Exposure to FinOps / infra cost optimization in data-heavy systems.
• Experience in MarTech / AdTech or other high-volume, low-latency data domains.

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance 
• Monthly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $156,00 - $242,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.