As a Customer Success Manager in our Enterprise team you will be part of a team managing some of the world’s biggest and most recognizable brands.  This is a 14 month fixed term contract.

WHAT YOU'LL DO

• Partner with Account Executives to ensure commercial alignment & drive client renewals, retention & net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health  
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.
• You will likely spend time onsite with customers and may travel [internationally]

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHO YOU ARE

You are passionate about customer success and find satisfaction in helping your customers achieve great things.  You have a proven track record in customer success and are seeking to progress your career, with one of the industry’s most advanced customer success teams, by working with established, household-name, enterprise customers with over 1,000 employees.

• You are an excellent communicator with exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients and colleagues have the impression that you listen and understand the strategic problems they are trying to solve
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
• You’re known for being a “team player.” We just can’t emphasize this enough
• You build great relationships with colleagues and customers
• You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• You have experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
• You have excellent time management skills
• You have domain knowledge of two or more of the following:  SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (HTML etc
• 2-5 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a Sales Development Representative (SDR) at Stripe, you will drive Stripe’s future growth engine by working with Demand Gen and the Account Executive team to qualify leads and collaboratively build Stripe’s sales pipeline. You get excited about engaging with prospects to better qualify needs. You are adept at identifying high value opportunities and capable of managing early sales funnel activities.You are used to delivering value in complex situations and are energized by learning about new and existing

products. Finally, you enjoy building – you like to actively participate in the development of the demand generation and sales process, the articulation of Stripe’s value proposition, and the creation of key tools and assets. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

For the first months, you’ll be part of the SD Associate program which is designed to accelerate your onboarding and ramp to full productivity as an SDR. This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you’ll continue

learning and growing in your career as part of Stripe’s Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people.

We take a data driven, analytical approach to sales development, and are looking for someone who is confident in both prospecting to customers and in helping design our strategy. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

*Please note: This job posting is for future pipeline building. We are always on the lookout for top talent and would love to start connecting with candidates proactively. As the team is expanding rapidly, we anticipate a role opening up within the next 1–6 months (or potentially sooner).

What you’ll do

Responsibilities

• Research and create outreach materials for high value prospects, in partnership with SDRs and AEs
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings
• Execute outbound sales plays created by marketing Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity
• Effectively work through lead list meeting/exceeding SLAs, consistently update activity and contact information within the CRM system and support weekly reporting efforts
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

• A track record of top performance or prior success
• Superior verbal and written communication skills
• Self starter who is able to operate in a hyper growth environment
• This role requires in-office participation three (3) days per week in Stripe office

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and

turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a Sales Development Representative (SDR) on the Greater China (GCN) team at Stripe, you’ll support some of the region’s largest and most innovative companies across various industries. You’ll help power Stripe’s growth engine by partnering closely with the Demand Generation and Account Executive teams to qualify leads and build a high-quality sales pipeline. You thrive on engaging with prospects, uncovering their needs, and identifying high-value opportunities. You’re skilled at navigating early-stage sales conversations and energized by both learning new products and articulating their value in complex scenarios.

You also enjoy building – whether it’s improving the demand generation and sales processes, sharpening how we communicate Stripe’s value, or creating tools and assets that help the team scale. If you’re hungry, curious, persistent, and a strong team player, we’d love to hear from you.

For the first months, you’ll be part of the SD Associate program which is designed to accelerate your onboarding and ramp to full productivity as an SDR.  This intensive program is built to help you quickly build and develop skills required to be successful in this role. Upon completion, you’ll continue learning and growing in your career as part of Stripe’s Sales Development Academy. These programs are endorsed and supported by sales leaders as an important part of investing in our people.

We take a data driven, analytical approach to sales development, and are looking for someone who is confident in both prospecting to customers and in helping design our strategy. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

What you’ll do

Responsibilities

• Research and create outreach materials for high value prospects, in partnership with SDRs and AEs
• Follow up with Marketing generated leads to qualify as sales opportunities. Move solid leads through the funnel connecting them to a salesperson, and arranging meetings
• Execute outbound sales plays created by marketing
• Initiate contact with potential customers through cold-calling or responding to inquiries generated from Marketing
• Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales
• Follow-up with potential customers who expressed interest but did not initially result in a sales opportunity
• Effectively work through lead list meeting/exceeding SLAs, consistently update activity and contact information within the CRM system and support weekly reporting efforts
• Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging
• Prospect into enterprises of all sizes across the APAC region using a variety of tools and outreach methods

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• A track record of top performance or prior success
• Superior verbal and written communication skills
• Self starter who is able to operate in a hyper growth environment
• Native fluency in Mandarin Chinese is required for this role, as it involves working primarily with companies from the Greater China region
• This role requires in-office participation three (3) days per week in our Singapore office

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our AUNZ Marketing team's mission is to engage priority audiences through impactful and relevant marketing programs and events to drive growth in the adoption of Stripe’s solutions. Marketing is a sales-aligned team, partnering closely with our Go-To-Market organisation, including Sales, Sales Development, Solutions Architects, Partnerships, and others.

This role leads our Startup marketing program and partners with our Startup Go-To-Market team, supporting venture-backed and bootstrapped startups and investor communities across AUNZ.

What you’ll do

This is a Startup field marketing role with a strong ecosystem and community focus. You will be responsible for building on Stripe’s reputation to increase Startup’s consideration of Stripe, build Startup communities with Stripe and drive pipeline and revenue growth across Stripe’s Startup segment by combining demand generation, account-based marketing, and community-led engagement with founders and operators, as well as their investors and partners.

In this impactful role, work closely with Sales, Startup Partnerships and cross-functional partners to define and execute Startup-focused marketing strategies that generate high-quality leads, build pipeline, and accelerate revenue growth.

You will:

• Spearhead Stripe’s AUNZ startup marketing and community strategy, creating and delivering programs designed to engage founders and operators
• Define and execute Startup marketing strategies and field programs that generate pipeline and revenue across Startup accounts.
• Design and deliver programs that combine thought leadership, ecosystem engagement, and demand generation to support customer acquisition and expansion.
• Partner closely with Sales to identify strategic opportunities within target accounts and run coordinated marketing initiatives aligned to territory and account plans.
• Experiment with new ways of engaging startup communities, leveraging best practices from both within Stripe and the broader industry, and sharing learnings across the team to scale what works.

Responsibilities

• Develop and implement a startup audience marketing and ecosystem engagement strategy across AUNZ in collaboration with Demand Generation, Product Marketing, Startup Sales, and Partnerships teams.
• Design and lead community-driven and field marketing programs, including Stripe-hosted events, partner activations, and ecosystem initiatives that drive engagement and pipeline.
• Manage marketing programs with VC firms, accelerators, incubators, and startup ecosystem partners to create valuable community experiences and demand generation opportunities.
• Develop and execute segment marketing strategies and field programs to engage target personas and generate opportunities within existing and new Startup accounts.
• Define and run full-funnel, segment-specific plans including digital marketing, campaigns, ABM, virtual and in-person events, partner/co-marketing, and third-party sponsorships.
• Partner with Product Marketing and Campaigns to create and amplify industry content that accelerates buyer progression and supports field teams (e.g. case studies, playbooks, solution briefs, customer stories, ROI frameworks).
• Partner closely with Sales leadership, account teams, and Sales Development to co-build territory and account plans and ensure marketing programs convert into pipeline and closed business.
• Coordinate with APAC Demand Generation, Partner Marketing, Product Marketing, and regional teams to localise global initiatives for relevance in the AUNZ market.
• Own and report on marketing performance metrics for Startups (lead quality, pipeline contribution, conversion rates, customer growth, and retention), using data and field feedback to continuously optimise programs for scale and efficiency.

Who you are

We’re looking for an experienced startup field marketer who is looking for an opportunity to join a dynamic and fast growing company in an exciting category.  Stripe values results orientated, users first, macro-optimistic and curious individuals who really, really, really care.  If that sounds like you and you meet the following requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of relevant B2B marketing experience in the AUNZ Startup Technology market (including VC and PE partnerships) including specific experience with event management, field marketing, Account-based marketing and multi-touch campaigns to generate demand.
• Proven track record of defining and executing B2B marketing strategies that deliver against funnel metrics and KPIs.
• Strong written and verbal communication skills, including being able to convey complex topics with simplicity
• Experience scaling through/and or leveraging agency and contractor resources.
• Understanding and/or experience with CRM/Salesforce, account-based marketing, events marketing and email marketing tactics and technology

Preferred qualifications

• A startup mentality with a bias to action and the ability to flex in a fast-paced industry and work environment.
• Experience marketing B2B cloud services and/or software solution 
• Superb organisation and project management skills and the capacity to manage multiple complex projects at once.
• Excellent analytical skills with the ability to craft actionable insights from complex data; experience applying AI, large language models (LLMs) and agent-based tools to marketing problems.
• Resourceful, creative and dedicated to achieving operational and creative excellence.
• Experience delivering tailored marketing content and experiences for customer segments spanning from early stage startups to the largest enterprise companies.
• Understanding of the payments, financial technology, and/or ecommerce industries and partner ecosystems, especially the VC and PE investor ecosystem within AUNZ.
• Demonstrated success delivering marketing programs with and through VC firms, accelerators, incubators, and startup ecosystem partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The AUNZ Platforms team brings together seasoned sales professionals who win and scale high‑growth SaaS platforms across Australia and New Zealand market. We sell Stripe’s platform solutions to strategic customers, helping them unlock new revenue opportunities and make payments a clear commercial advantage for their businesses.

What you’ll do

As Head of Platforms, Sales (AUNZ) you’ll play an instrumental role in fueling Stripe’s growth in the region through new customer acquisition and expansion within existing accounts. You’ll lead and coach high‑performing sales executives to hit ambitious targets, while also rolling up your sleeves to run strategic, C‑suite conversations and close large, transformative deals. You will own go‑to‑market execution for the segment, partnering closely with sales leadership, marketing, product and PMM to align strategy, refine motions, and ensure seamless execution from pipeline generation through to renewal and expansion.

Responsibilities

• Recruit, develop and lead a team of sales professionals, with a particular focus on the Platform segment across AUNZ
• Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
• Be accountable for increasing revenue and new client acquisition at high rates of growth
• Driving deal strategy and execution including strong pipeline development, opportunity/renewal management, and forecasting
• Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
• Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
• Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
• Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
• Participate in industry events to help support positive market awareness

Minimum requirements

• 12+ years of relevant sales experience, 4+ years of people management experience
• Experience working with the AUNZ markets
• Experience consistently forecasting and managing a high growth business for multiple quarters
• Thrives in settings with a high level of autonomy to create strategy, direction, and structure
• Ability to hire, train, and coach a high-performance sales team
• Ability to build executive relationships with customers and ecosystem partners
• Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe’s Professional Services team works with our most strategic users. You will work on the highest visibility projects to provide technical expertise to our customers to help accelerate their knowledge, solution design and integrations with Stripe. This role is responsible for leading strategic conversations and developing plans that will transform the payments and financial infrastructure for leading enterprises.

What you’ll do

Responsibilities

• Plan integration engineering end-to-end, from high-level architecture down to code implementation. This includes conducting discovery sessions with users to understand their goals, parsing out specific use cases, and guiding users to implement high complexity integrations. 
• Think on your feet and communicate technical concepts, explaining how Stripe works from both a product feature and API architecture perspective. Manage user expectations on timelines and product changes.
• Be the primary, ongoing technical point of contact for our largest users' and partners' technical teams. You will be responsible for resolving user integration issues and owning escalations for operational issues and priority requests.
• Collaborate with Sales, Solution Architecture and Implementation teams to drive client engagement, customer wins, and revenue on behalf of the Professional Services team
• Collaborate closely with Product and Engineering to proactively identify potential enhancements and new features based on feedback you’ll gather from the field.
• Provide deep technical guidance and debugging, inspecting and understanding the Stripe codebase and thoroughly testing functionality to best advise users, while also building and demonstrating proof-of-concept integrations, creating user-specific test plans, and answering ad-hoc technical questions.
• Lead "Hands On Keyboard" implementations for user engagements, providing material feedback on coding practices, CI/CD, and software architecture, as well as supervising the work of our delivery partners.
• Review and optimize existing user integrations and provide recommendations to improve performance, reliability, and efficiency.
• Build tools and analytics; create dashboards, run queries, and generate custom data reports to support user business reviews and operational needs.
• Develop and share knowledge, building reusable processes to enable the larger Professional Services team.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4 years + experience in a Software Engineering / Integration Engineering role.
• Ability to write code (in programming languages like Python, Go, Java, C/C++ etc.) and quickly debug user code snippets.
• Comfortable with various code-level debugging (Stripe code and user code) and using code as a tool for problem-solving.
• Strong generalist technical experience, including proficiency in SQL and an understanding of data structures and algorithms.
• Understanding of the payments domain and API security topics.
• Be comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective.
• A user first approach & empathy with our users, capable of mapping business requirements into reliable technical solutions.
• Confident and comfortable with customers, with the ability to lead strategic technical conversations.

Preferred requirements

• Enjoy the puzzle of solving open-ended problems, both individually and as a member of our team.
  Willingness to learn and teach others, including mentoring newer team members.
• Collaborative, communicative, consultative; able to apply specific methodologies to ensure repeatability of engagements.
• Intellectually curious, with great problem solving skills.
• Technical writing skills to document complex integration guidance and processes.

Position Details

• Job Type: Full Time
• Location: 383 Kent Street, Sydney, NSW, 2000, Australia / 530 Collins Street, Melbourne, VIC 3000, Australia
• Open Date: 7 April 2026

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Technical Account Management Support and Services team partners directly with our largest and fastest growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.

What you’ll do

Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high performing team of TAMs who are motivated by improving the lives of Stripe’s user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go to market organizations, product, engineering alongside the support organization. They will cultivate a user first culture, with high accountability, collaboration and a scale mentality, a culture which embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management. 

Responsibilities

• Responsible for delivering exceptional user experience for Stripes most strategic users
• Lead a team of highly experienced TAMs, building an measurable operation which delivers strong operational results for users
• Work directly with our largest users’ leaders as a thought partner for key initiatives and expansions
• Partner closely with senior stakeholders across product, engineering, go-to-market and support
• Invest in leading & growing a great team and culture, where both new and tenured Stripes can thrive 
• Obsess over delivering incredible user experiences
• Run this business to successfully deliver revenue, user experience, user value and scalability goals for the users and Stripe
• Setting the segment strategy, thinking globally about metrics and driving clear accountability for the business. Own the P&L.
• Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency
• Lead the way on user experience for Stripe’s Enterprise users, determine what excellence looks like and scale it beyond strategics
• Build a coaching culture that unlocks Stripes’ potential, remove roadblocks and elevate opportunities that will enable the business to scale more broadly
• Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments
• Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies)
• Experience in finance, fintech
• Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact
• Excellent written and verbal communication skills
• Strong sales revenue growth and/or operational background and a track-record of making data driven decisions
• An ability to execute on and deliver complex operational projects involving multiple stakeholders

Preferred qualifications

• Experience with fintech SaaS products and/or Payments industry
• Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
• Proven ability to scale a technical services or technical support team in a high-growth environment
• Experience with APIs and ability to explain API concepts to Stripe’s largest and most technical customers
• Familiarity with SQL and comfort building basic queries and modifying more complex ones

We are looking for a driven individual with great business acumen, a hunger to learn the AdTech / MarTech space, and a commitment to professional growth to join our team as Senior Account Manager. As a part of a team focused on customer experience, adoption and success, you will act as a trusted advisor for customers. As an Associate Account Manager, you will be focused on building strong relationships with your customers as a customer advocate, driving adoption through value, consumption growth, and ensuring retention. You will collaborate with Technical Specialists, Field Sales, Support, Product, and Engineering to strategise and plan customer engagements. You will provide use case recommendations, share your product expertise through custom demos and presentations, and help onboard and enable customers on the Branch platform.

You will have a passion for problem-solving, building relationships, and customer engagement.

As a Senior Account Manager, you’ll get to:

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
• Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
• Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
• Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
• Build compelling demonstrations, presentations, and business value documents
• Identify and resolve business issues
• Assist and support with technical issue resolution
• Accelerate adoption, manage engagement, and lead value creation

You’ll be a good fit if you have:

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
• Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
• Experience supporting customers with cloud-based SaaS solutions
• Problem-solving skills around business and technical product questions
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
• Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
• A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
• Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.
  
  
  This role is 100% remote in Melbourne/Sydney/NSW. This role is not eligible for remote work in any other location. This role does not qualify for visa sponsorship.
   

Join Collibra’s Sales team as a Senior Account Executive II and work with some of Australia’s leading enterprises as they build trusted, AI-ready businesses. In this role, you will partner with executive stakeholders across complex organizations to solve high-impact data and AI challenges, driving growth across both existing accounts and new customers in your territory.

As part of our Enterprise Sales team, you will lead complex SaaS sales cycles, build strategic customer relationships, and position Collibra as a critical platform for data and AI governance. You’ll operate at the intersection of enterprise technology, AI transformation, and business strategy, collaborating across teams to deliver measurable customer outcomes.

This role is based in Australia, with candidates expected to be located in Sydney, Melbourne, or Brisbane.

This is an opportunity for a consultative enterprise seller who thrives in high-growth environments, values autonomy and accountability, and wants to influence how global organizations govern and scale data and AI.

Measures of success

• Within your first month, you have completed onboarding, connected with your team members as well as with your
• functional peers
• Within your third month, you will be in the midst of building a pipeline of business in your assigned territory
• Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing

Senior Account Executives are responsible for

• Expanding relationships with existing customers across all verticals
• Prospecting for net new accounts, greenfield building, and developing relationships with existing customers to
• maintain active deal pipeline and ideal quota coverage in your territory
• Managing and creating demand for expansion on existing customers to widen the footprint of Collibra within these
• accounts
• Managing complex deal cycles, from lead origination to stakeholder mapping, through negotiation to close and
• expansion.
• Successfully collaborating with customers, partners, and peers in a consultative sales process where you will
• identify value and ROI to support customer’s needs
• Reliable, accurate forecasting, with Salesforce updates reflective of real-time activity

You have

• At least 7 years of experience in data management software project enterprise sales familiar with corresponding sales methodologies and comprehensible track records
• Consistently achieved or overachieved your SaaS sales quota.
• Experience in the data management domain required.
• Experience in greenfield and expansion territory.
• Originated and navigated complex, direct sales cycles with multiple technical and business stakeholders.
• Sold net-new business and expansion opportunities to C-level buyers in large enterprise accounts.
• Managed consultative sales processes, with value-based impacts or outcomes. 
• A bachelor’s degree or equivalent related working experience.
• This position is not eligible for visa sponsorship.

You are

• Aligned with Collibra's values.
• Known for your integrity and commitment to customers.
• Composed, resourceful, and focused in high-growth environments.
• Adaptive, accountable, and execution-oriented.
• A precise communicator and persuasive negotiator.
• Proud of your work and aim for excellence.
• Flexible to travel as required.

Measures of success

• Within your first month, you have completed onboarding, connected with your team members as well as with your
• functional peers.
• Within your third month, you will be in the midst of building a pipeline of business in your assigned territory.
• Within your sixth month, you will have solid foundation of prospective clients who you will be close to closing.

About the Position:

We seek a highly skilled and motivated Sales Engineer to join our growing team. As a Sales Engineer, you will drive our growth by partnering with our sales team and engaging prospective customers. You will be the technical expert responsible for understanding customer needs, demonstrating the value of our platform, and ensuring successful deployments. This role requires a unique blend of deep technical expertise, exceptional communication skills, and a passion for solving complex cybersecurity challenges. The ideal candidate will be a customer-focused, results-oriented individual with a strong understanding of cybersecurity, particularly in application security and identity management.

 How You’ll Make an Impact:

• Provide Technical Expertise:
• Support the sales team with in-depth technical knowledge
• Conduct product demonstrations and training sessions for clients
• Engage with Customers:
• Understand customer needs and develop tailored security solutions
• Build and maintain strong client relationships
• Support Sales Efforts:
• Identify and qualify new sales opportunities
• Prepare compelling technical proposals and presentations
• Expand Product Knowledge:
• Stay updated on the latest security products and industry trends
• Share insights to enhance the team's knowledge and capabilities
• Ensure Seamless Implementation:
• Coordinate with the technical team for smooth solution deployment
  Provide post-sales support and troubleshooting to ensure customer satisfaction.
• Pre-Sales Activities: Lead technical pre-sales activities, including:
• Engaging with customers to understand their technical requirements and challenges.
• Delivering compelling product demonstrations and presentations tailored to customer needs.
• Managing and executing POC engagements.
• Effectively addressing technical objections and concerns.
• Evangelizing our value proposition to key stakeholders.
• Post-Sales Activities:
• Ensure successful customer deployments and provide ongoing technical support.
• Drive customer satisfaction and contribute to high renewal rates.

What makes you a good fit:

• Technical Expertise:
• Identity Management: Traditional IAM concepts (authentication, authorization, access control, User Directories), Identity Governance (Privileged Access Management, User Attestation).
• Cloud Platform Expertise: Deep expertise in at least one central cloud platform (AWS, Azure, GCP) and its security services.
• Cloud Security: Familiarity with cloud security best practices (CSPM, CASB, cloud infrastructure security).
• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
• 6+ years of experience in cybersecurity, with a significant portion in customer-facing roles like Sales Engineering.
• Experience with SaaS solutions.

Why Join Oasis Security:

• Competitive compensation and equity package.
• Comprehensive health, dental, and vision insurance.
• 401K
• Opportunity to work on cutting-edge technology and significantly impact the cybersecurity industry.
• A dynamic and collaborative work environment with a strong focus on learning and growth.

If you are passionate about cybersecurity and want to make a difference in helping organizations protect their digital assets, we encourage you to apply for the Sales Engineer position at Oasis Security. Join us in our mission to empower businesses to thrive in a secure digital world. Apply now!

The Storage Engines team is building WiredTiger, a cutting-edge open-source storage engine. WiredTiger employs modern hardware architectures and software algorithms to achieve extraordinary performance for the most intricate applications. This team’s role is to maintain a pluggable protocol for MongoDB storage engines, and provide a comprehensive framework for managing concurrent, transactional access to data stored within a MongoDB database instance.

Our team champions a strong culture of inclusivity, diversity, and collaboration. As a team member, you will contribute to crafting and maintaining the nexus of the different server components, connecting its query system and distributed replication system to its underlying storage engines. Ongoing work includes improvements to our transaction management, scaling the code base, and improving resilience and availability for the server.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Candidate Profile

• You have strong computer science knowledge and at least 2 years of server-side C or C++ development experience. Professional or advanced academic expertise in the domains of distributed systems and databases is preferable, but not strongly required
• You are enthusiastic about designing, writing, testing, and debugging maintainable software. You strive for well thought out solutions instead of quick fixes
• You have excellent technical communication skills, which you use to collaborate with colleagues. You manage your time effectively, make realistic assessments of project complexity, and respect others who do the same
• You are friendly, sociable, and eager to establish relationships with your team members. You believe there is more provided value working as a team than in the sum of individual contributions, and that everyone is accountable for a quality product
• You are willing, able, and motivated to quickly learn new things. You are not afraid to admit you don’t know something or to ask for help
• You are curious about how people and organisations use MongoDB, and how MongoDB could be improved to enable more use cases

Position Expectations

• Understand and improve the current functionality of WiredTiger
• Identify, design, implement, test, and support new features in MongoDB
• Work with other engineers to coordinate seamless changes in a feature-rich, large codebase
• Estimate task complexity and report progress and risks to peers and managers
• Fix code defects and work with support to diagnose and remediate customer issues
• Adapt and adhere to the team norms and the company core values

Success Measures

• In the first month, you will understand the high-level architecture of WiredTiger
• In three months, you will tackle code review responsibilities and will diagnose and fix a few customer or testing-reported issues
• In six months, you will contribute to the development of a project slated for the next major release of MongoDB and participate in the design review for new features
• In twelve months, you are leading the development of a new feature and are helping to mentor new engineers on the team

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

The Storage Engines team is building WiredTiger, a cutting-edge open-source storage engine. WiredTiger employs modern hardware architectures and software algorithms to achieve extraordinary performance for the most intricate applications. This team’s role is to maintain a pluggable protocol for MongoDB storage engines, and provide a comprehensive framework for managing concurrent, transactional access to data stored within a MongoDB database instance.

Our team champions a strong culture of inclusivity, diversity, and collaboration. As a team member, you will contribute to crafting and maintaining the nexus of the different server components, connecting its query system and distributed replication system to its underlying storage engines. Ongoing work includes improvements to our transaction management, scaling the code base, and improving resilience and availability for the server.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Candidate Profile

• Experience with building industrial-strength software projects with a large user base, robust designs, a high level of code quality, and collaborative software development processes
• Degree in Computer Science or similar field, or equivalent practical experience, with strong proficiency in data structures, algorithms, and software design/architecture
• Interest in the theory and practice of database internals
• At least 5 years of experience in programming, debugging, and performance tuning distributed and/or highly concurrent software systems

Position Expectations

• Ship measurable improvements to the product through architecting, coding and leading projects
• Collaborate with and contribute to other engineers’ projects to ensure their success in a large, feature-rich C++ codebase
• Ensure customer value through working with product management and neighbouring engineering teams to design and deliver new features
• Proactively identify and fix code defects and work with support to diagnose and remediate customer issues
• Espouse and promote the MongoDB values through mentorship, building together, intellectual honesty, and accountability

Success Measures

• In three months you’ll have contributed to the development of a project slated for the next major release, as well as fixed a few bugs in a minor version of our latest stable release series
• In six months, you’ll be responsible for reviewing code, interviewing potential new hires, and reviewing new feature designs
• In twelve months, you’re owning the development of a new major feature and are helping to mentor new engineers on the team

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas (https://cloud.mongodb.com), Cloud Manager and Compass.

MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers.

The position will be based in our Sydney or Melbourne offices. The standard work week post ramping will be Sunday to Thursday, every week.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, passionate about innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with exceptionally talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people.

You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one-to-one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB. 

What you need

You should have 4+ years of proven experience, we consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidate should have a mix of experience in most of the following areas: 

• Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
• Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
• Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
• Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)

You should possess a genuine desire to help people, the ability to think on your feet and remain calm under pressure while solving problems in real-time. There’s a lot to learn, so the desire and ability to rapidly learn a wide variety of new technical skills is paramount. We work in a collaborative team environment, so a willingness and ability to get help from team members when required, and good judgment to know when to seek help, is essential. We also aim to have diverse technical backgrounds and therefore different subject matter expertise is welcome.

You do not need to have prior experience with MongoDB. We can teach you that! 

Bonus Points

• Fluency in conveying technical discussion in Mandarin
• Experience with authentication systems such as LDAP, Kerberos, AD
• Experience using or managing MongoDB
• Experience using distributed version control systems, and in particular git
• Experience using any cloud services stack such as AWS, Azure or GCP
• Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators

Success Measures

• In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
• In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
• In 12 months, you will be a part of a technical experts group within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273397152

About The Role

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

MongoDB’s Sales Culture

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

What you will be doing

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal size
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

What you bring to the table

• 8+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts
• Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Ability to attend the office 3 days per week
• Driven and competitive. Possess a strong desire to be successful
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

Why join now

• MongoDB invests a HUGE amount of development into each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture - Learn more about what it’s like to work at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

About the role

We’re looking for a driven, results-oriented professional with the passion and initiative to grow our business through strategic partner relationships. The Principal Partner Specialist focuses on executing high-impact Cloud and System Integrators (SI) partner strategies across Australia, developing and nurturing partnerships that open new revenue opportunities. You’ll work closely with leading partners and our sales teams to accelerate deals, expand partner capabilities, and strengthen MongoDB’s presence in this dynamic market.

What you will be doing

• Develop and execute strategic Cloud (i.e., AWS, Microsoft Azure, Google Cloud) and SI Partner strategy across the Australia market, including Local SIs and/or Global SIs (i.e., EY, PwC, KPMG, Infosys, TCS, Wipro, etc.)
• Recruit and develop effective partner relationships, resulting in growth opportunities and mutual beneficial partnerships.
• Proactively prospect, identify, qualify and develop a sales pipeline through Cloud, Local or Global System Integrators and ISV Partners
• Work with our Enterprise Sales team to close business to meet and exceed monthly, quarterly and annual bookings objectives
• Lead engagement of Cloud and strategic SI Partners to develop their sales, pre-sales and delivery capabilities in line with our strategy of amplifying partners with capabilities and certifications to deliver for their customers.
• Work with cross functional teams including Marketing, Partner Programs, Partner Enablement, Customer Success, Solutions Consulting teams to drive pipeline generations and deal progression.
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

What you bring to the table

• 12+ years of quota-carrying experience generating pipeline and selling through Cloud Partners(CSPs), Global/Local System Integrators(SIs) and ISVs in a heavy sales matrix model
• Aligned with MongoDB’s leadership principles and company values
• Demonstrated ability to articulate the business value of complex enterprise technology
• A track record of overachievement and hitting sales targets.
• Skills in building business champions and running a complex sales process
• Drive and a competitive nature; possess a strong desire to be successful
• Skills in managing time and resources; sound approach to qualifying opportunities
• Examples of creating and sustaining differentiated partner relationships
• Strong strategic thinking skills, blending consulting and business strategy to create compelling partner initiatives
• Ability to adapt to complexity and continuous change; demonstrates strong critical thinking
• Aptitude to learn quickly and establish credibility, High EQ and self-aware

Things we love

• Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, developers and open source technology is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. You will partner with a Securiti Sales Specialist and support 3–5 Account Executives and Veeam Solution Engineers as the technical subject matter expert. 

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients. 

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycle
• Lead technical discussions and deliver customized security solutions
• Address customer needs in data discovery, posture management, and compliance
• Design and present product demonstrations and proof-of-concepts
• Collaborate with product, engineering, and customer success teams to ensure smooth transitions 

What You’ll Bring: 

• Significant experience in pre-sales or sales engineering
• Strong understanding of data and/or cloud security
• Effective communicator with both technical and business stakeholders
• 10+ years technical sales experience in security
• 15+ years in Software/SaaS/Enterprise technical sales
• Hands-on experience with AWS, Azure, or GCP
• Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
• Experience with DSPM frameworks, Linux, Kubernetes, or cloud data systems
• Relevant certifications (CISSP, CISM, or cloud-specific) 

What You’ll Get:

• 20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance and income protection during illness or injury
• Annual wellbeing allowance and flu vaccination vouchers
• Discounted HCF corporate health insurance
• Free, confidential counselling and coaching via EAP
• Superannuation contributions via salary sacrifice
• Car allowance for eligible field sales roles
• Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

As the FSQA Junior Category Manager, you'll be instrumental in ensuring our delivered ingredients and supplier network meet—and where possible, exceed—the high food safety and quality standards we set for ourselves. You'll play a crucial role in driving sustainable continuous improvement and total customer satisfaction, collaborating with teams across the business to achieve quality excellence

This role is based in Chippendale, NSW and reports to the FSQA Quality Assurance Lead - AU (with an indirect reporting line to the FSQA Director for matrix-based projects and global initiatives).

You will…

• Develop and strengthen robust relationships with new and existing suppliers.
• Manage day-to-day supplier interactions, including facilitating effective root cause analysis and closing out non-conformance reports (NCRs) escalated by the DC Quality Control team.
• Ensure all new suppliers and products (SKUs) are onboarded quickly and correctly, providing timely feedback to achieve a 'right first time' approach to documentation.
• Perform, document, and follow up on scheduled supplier quality visits and escalate any critical food safety risks to internal stakeholders and senior management.
• Partner closely with the Procurement team on strategic projects to ensure food safety, quality, ethical, and environmental capabilities are central to supplier selection.
• Carry out regular reviews of product specifications (SKUs) to ensure they are current and meet our Gold Standard and Quality Assurance System (QAS) targets.
• Support the DC Quality Control team with product quality assurance wherever required.
• Act as a role model and ambassador for our HelloFresh DNA and HUNGRY values, vision, and ethics.

You have…

• A degree in a related discipline (this is essential).
• Intermediate to advanced skills in G-suite and MS-suite, with proven competence in data and analytics.
• A solid understanding of food processing systems, GFSI standards, and implementing best-practice Quality Management Systems.
• Current knowledge and awareness of the practical application of Australia and New Zealand (ANZ) Food Regulations.

You are…

• Highly organised and logical in your approach to work, thriving in a fast-paced environment.1
• An excellent problem-solver with sharp attention to detail.
• A strong communicator who can build constructive relationships and influence stakeholders at all levels.
• Comfortable adapting quickly to autonomous tasks while also being a competent and effective member of cross-functional teams.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• Internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

You must have the right to work full-time in Australia

Location: Chippendale Head Office hybrid working environment with monthly visits to our distribution center in Eastern Creek 

Salary: Competitive salary & employee benefits

#LI-Hybrid

Job Description

As the FSQA Manager - Downstream, you will bring strategic leadership and hands-on expertise to embed a robust, scalable, and sustainable Quality Management System across all our Australian Distribution Centres. This role is crucial for aligning and overseeing QA operations, driving audit readiness, ensuring compliance, and championing a culture of quality across HelloFresh and our logistics arm, BeCool AU.

This role is based in Eastern Creek, Sydney and reports to the Quality Assurance Lead AU. The role requires occasional interstate travel, fortnightly visits to our Chippendale HQ, and trips to the Sydney Markets to supervise fumigation processes when required.

You will…

• Lead the implementation of a comprehensive, harmonised, and logistics-focused Quality Management System, fully aligned with HelloFresh AU and global quality strategies.
• Manage the end-to-end process for closing out non-conformances from internal and third-party audits, including developing and verifying CAPA activities across our Australian DCs.
• Build a continuous improvement culture by championing root cause analysis as the standard practice for quality issue resolution and prevention.
• Oversee all FSQA-related service providers, including cleaning, pest control, and third-party auditors, ensuring strong partnerships that meet our high operational and ethical expectations.
• Drive documentation control and the continuous optimisation of quality procedures, SOPs, and monitoring records across all AU operations.
• Ensure full readiness and successful outcomes for internal, customer, and third-party audits, including BRC Storage and Distribution (S&D) certification for BeCool.
• Develop and lead engaging training programs to build a strong QA capability and awareness across all our operational teams.
• Act as the FSQA Project Lead for BeCool, driving initiatives that support delivery operations' quality and food safety performance.

You have/are…

• A degree in a relevant discipline (essential).
• Demonstrated experience (minimum 6 years) in a similar quality assurance role, preferably within the FMCG sector.
• Proven experience leading CAPA and root cause processes and an advanced understanding of Quality Management Systems.
• Demonstrated experience (minimum 4 years) managing an operational team, ideally a QA/QC team.
• Experienced in developing, implementing, and maintaining compliance with the BRC Storage and Distribution standard.
• Excellent at planning, prioritisation, and organisational skills to effectively manage multiple priorities and projects.

What you’ll get in return… 

• The chance to have a significant impact in a leading global food technology company
• Flexible working arrangements 
• Egoless environment, constant learning with room for personal growth
• Free access to Headspace
• HelloFresh Academies - internal learning & development 
• A diverse and vibrant international environment, with offices in 18 countries
• Company discount - 70% off HelloFresh & 40% off Youfoodz

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role

Location: Eastern Creek - Parking On site 

Salary: Competitive salary & employee benefits

#LI-Onsite

About Sonder

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best — wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Our platform provides 24/7 real-time support from safety, medical, and mental health professionals — and when it matters most, we show up on the ground too.

Since founding in 2017, we've grown fast — 1,000,000+ members across Australia, New Zealand, and the UK, backed by Seek and Blackbird. Now we're scaling further, and we need people who are ready to grow with us.

About the Role

We're looking for an Implementation Manager to own the end-to-end onboarding experience for new Sonder customers. This role sits at the intersection of customer relationships, technical problem-solving, and project delivery. You'll pick up where sales leaves off — guiding customers through configuration and launch, aligning expectations across teams, and setting the conditions for a strong, lasting partnership. It's a role for someone who thrives on clarity in complexity and takes genuine pride in getting things right.

What You'll Do

• Own the full implementation journey for new customers - from sales handover through to a successful, on-time launch that sets the right conditions for an ongoing partnership
• Lead implementation rhythms, kick-off calls, readiness checks, and cross-functional syncs - keeping customers and internal teams aligned and accountable
• Build and manage project plans that define timelines, milestones, and deliverables, proactively surfacing risks before they become blockers
• Bring customer feedback back into the business, informing how we improve the onboarding methodology and the Sonder product itself
• Champion the CRM platform as the operational backbone of implementation, using it to automate, track, and drive efficiency across every customer engagement
• Own the resolution loop across Product, Engineering, Data, and Operations, triaging API and integration issues that surface during implementation, managing escalation paths, and ensuring nothing blocks a customer's path to live.

What You'll Bring

• 3+ years in a  SaaS implementation role or technical onboarding role
• Strong technical aptitude - you can bridge the gap between product capability and customer need without losing either audience
• Demonstrated experience with Customer Success platforms (Planhat, HubSpot or similar)
• Sharp project management skills - you can manage multiple customers in parallel without dropping the ball
• A communication style that builds trust quickly, with both technical and non-technical stakeholders
• Comfort in a fast-paced, high-growth environment where things change and you adapt
• A genuine curiosity about process and technology - you look for the better way, then build it

Why Join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment - the right balance of in-office collaboration and working from home
• Free Sonder app access for you and your family, including 24/7 support
• Paid parental leave: 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus Primary Carers return at 80% hours for the first 3 months at full pay
• 2 days of study leave annually
• Employee Share Option Plan (ESOP) - share in Sonder's success
• Salary packaging and novated leasing
• $250 annual wellbeing fund - yours to use however works best for you
• Free coffee from the local cafe on Friday’s!
• Dog-friendly office at our Sydney HQ
• 2 days volunteer leave per year

Check out our life page for more: https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role. Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

#LI-Hybrid

WHAT YOU'LL DO:

As a Technical Architect and part of our Expert Services organization at Braze, you will serve as a highly technical resource, responsible for delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle. You will own and drive complex technical projects and workstreams to successful completion, specializing in architecting integrations, sophisticated data strategies, and customer-centric use case design to unlock the full value of the Braze Platform.

As a Technical Architect, you will be a key driving force of technical and product expertise, working alongside Sales, Customer Success Managers, Technical Account Managers, Delivery Managers, Partners, Product and Engineering, and Technical Support. You will be responsible for rapidly understanding each client’s business and technical requirements, helping them achieve fast time-to-value from their investment in Braze. You will also help clients tailor Braze’s product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and general consultation. This is a highly technical, customer-obsessed role, leveraging Braze's functionality to help our customers achieve key business outcomes.

Key Objectives

Customer Obsessed

• Serve as a trusted, deeply technical advisor, owning the projects and workstreams of technical strategy at any stage across the customer lifecycle from initial architecture through ongoing optimization and beyond.
• Design and implement bespoke, complex technical solutions and integrations that meet unique customer needs and drive tangible business value.
• Act as a technical conduit between Braze and the customer’s product and engineering teams.
• Build best-in-class solutions and document those for future automation and iterative deployment.
• Ensure all designed solutions adhere to security best practices, compliance regulations, and architectural standards.

Data-Driven

• Maximize customer adoption, retention, and time-to-value by ensuring the most effective and efficient technical implementation of the Braze platform

Growth Mindset 

• Proactively maintain and expand your own technical depth and expertise, including staying current with emerging trends in AI and machine learning, and spearhead internal and external education initiatives to share this expertise.
• Drive efficiency and innovation by identifying, evaluating, and advocating for new technologies and practices that can enhance the Braze platform's capabilities and value proposition for customers.
• Collaborate closely with product, engineering, and sales teams to translate complex technical requirements into clear, actionable development plans and product feedback.

Key Responsibilities
Client Success & Technical Guidance

• Engage with internal account teams and customers to rapidly understand their goals, technical requirements, and use cases to determine how the Braze platform will integrate into their existing architecture.
• Design comprehensive technical implementation plans, solutions and architectures, and scopes of work for paid engagements, aligning with both customer requirements and Braze best practices.
• Facilitate and support technical aspects of customer onboarding and complex SDK/API integrations, ensuring product completeness and maximizing time to value.
• Consultatively address advanced use cases, translating strategic solutions into actionable technical steps and architectural diagrams for customers.
• Understand the in-depth customer goals, use cases, and KPIs for each assigned project, driving continued customer value through technical maturity and strategic adoption of the platform.

Technical Solutioning, Resolution & Empowerment

• Troubleshoot and provide solutions for complex strategic technical needs reported by customers during paid implementation and throughout their lifecycle.
• Instill best practices and engineering excellence by internally validating technical feasibility for product launches and ensuring high-quality instrumentation across the customer stack.
• Document technical requirements, bespoke customer integrations, and risks/blockers, communicating effectively with account teams, customers, partners, and/or internal teams to drive positive outcomes.

WHO YOU ARE:

Experience

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, Implementation Consultant, or a related field.
• 3+ years of technical experience managing complex customer environments with a strong product command and deep technical domain knowledge of SaaS, Mobile, APIs, and Programming.
• Proven track record of delivering high-impact, custom technical engagements that drive tangible outcomes.
• Excellent communication and presentation skills with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.

Skills

• Exceptional technical depth with the ability to design and articulate complex data and system architectures to both technical and non-technical stakeholders.
• Excellent written and verbal communicator with strong influencing skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
• A natural problem solver, demonstrating a high level of intellectual curiosity and a collaborative approach to solutioning.
• Ability to manage multiple competing, complex technical priorities effectively under time constraints in a fast-paced environment.
• You are a natural problem solver with a high level of intellectual curiosity and love working as part of a team to solve those problems.
• You are a strong team player and collaborate effectively with internal and external stakeholders (e.g., technical resources, project management, customer executives, service partners).
• You are comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role

Here’s a summary of the role

You’re an experienced client-facing professional who thrives at the intersection of technology, governance, risk, and compliance (GRC). In this role, you’ll lead end‑to‑end customer engagements, guiding organisations through successful solution adoption while reducing risk and driving measurable outcomes.

You’ll act as a trusted advisor—owning delivery, mentoring others, and continuously deepening your expertise. If you enjoy solving complex problems, exceeding client expectations, and being seen as a go‑to expert, this role is built for you.

Here’s a breakdown of what you’ll do (the important stuff):

• Lead and deliver end‑to‑end Professional Services engagements across the full customer journey and enablement lifecycle.
• Advise customers on best practices for GRC solution rollout, adoption, and execution using your domain, industry, and product expertise.
• Coordinate work across teams, ensuring high‑quality delivery while meeting deadlines and client expectations.
• Perform quality assurance on work delivered by Professional Services, ensuring consistency, accuracy, and customer value.
• Act as a mentor and coach to junior specialists and new hires, supporting capability and confidence building.
• Partner with Commercial Teams, PS leadership, and other stakeholders to reduce delivery risk and drive long‑term adoption.

These are the essentials you’ll need to get an interview:

• 3 – 10 years’ experience in a client‑facing, advisory, or consulting role (internal or external). This is an IC Role.
• A strong Customer First mindset, operating with urgency, accountability, and a focus on outcomes.
• Good Coding skills, experience with SQL, AI implementation, building agents. 
• Proven ability to manage multiple priorities in a fast‑paced, technology‑driven environment.
• Excellent communication skills, including delivering workshops, presentations, and solution discussions with senior stakeholders.
• A passion for GRC, with the ability to translate complex requirements into practical solutions.
• High attention to detail, strong process discipline, and a consistent record of quality delivery.
• Relevant professional GRC accreditation (completed, in progress, or planned).

It would be great if you had these too (nice to have):

• Experience managing customer expectations, timelines, and delivery milestones against a project plan.
• Understanding of forecasting, budget tracking, and working with Adoption or Engagement Managers to deliver projects fully in‑scope and on budget.
• Ability to interpret solution design plans and translate them into executable delivery activities.
• Confidence providing structured, constructive feedback to peers and team members.
• Interest in developing deep subject‑matter expertise and becoming a recognised SME in specific GRC or product domains.

Here’s a bit about us

Why join Diligent?

Join a global organisation with a clear mission: to power better governance and decision‑making. Our people are at the heart of what we do, and we believe that diverse perspectives lead to stronger outcomes—for our customers and our communities.

Life at Diligent

We’re fast, fearless, and thoughtful in how we work. We value accuracy, ethics, and collaboration, and we trust our people to take ownership and do meaningful work. You’ll be supported with best‑in‑class benefits designed to care for your physical, financial, and emotional wellbeing—so you can bring your full self to work every day.

Equal Opportunity Employer

Diligent is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

Commercial Account Executive - Sydney

Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way—with the right customers whom they set up for success.

As a Commercial AE, you will run the entire sales cycle for our SMB prospects—from qualification to demo to driving the buying process to close—all while managing a high-velocity pipeline. The best AEs are able to forecast their business with accuracy and proactively extract value from their territory long-term.

Join us, and let's build the future of marketing technology together.

Location: This role is hybrid and based out of our Sydney, Australia office.

How You’ll Make a Difference

• Seek and qualify new opportunities across the Commercial segment in Australia and New Zealand.
• Actively manage pipeline and develop a strategy for sustained, long-term success in your territory.
• Collaborate with cross-functional team members in product, engineering, partnerships, and customer success to ensure a seamless onboarding experience for your clients.
• Support the success of your peers and contribute to the high-energy culture of the Sydney office.
• Exhibit Klaviyo’s values of accountability and effort in every interaction.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• Experienced: 3+ years of sales experience, with at least 2 years specifically in SaaS or Martech in a new logo acquisition role.
• Commercial Mindset: Proven track record of managing SMB or Commercial-sized deals with multiple stakeholders.
• Collaborative: Ability to build relationships with internal (BDRs, Marketing, Ops, Partnerships) and external (clients, agencies) stakeholders.
• Self-Starter: You define yourself as an energetic, results-oriented individual who thrives in an entrepreneurial environment.
• Data-Driven: A track record of using data to inform decision-making and managing pipeline accurately.
• Strategic & Independent: A results-oriented, highly motivated attitude and the ability to work independently to execute sales strategies.
• AI Fluent: You’ve already experimented with AI in work or personal projects and are excited to responsibly explore new AI tools to make your work smarter and more efficient.
• Local Compliance: Eligible to work in Australia without restrictions.

Soft Skills & Tools

• Exemplary presentation and communication skills.
• Strong sense of curiosity with a bias towards action.
• Proficiency with tools such as Salesforce, Gong, Clari
• Experience with structured sales methodologies (e.g., MEDDICC, Command of the Message).

Klaviyo in APAC

Sydney is the heart of Klaviyo’s Asia-Pacific operations. Having established a strong presence here, we are continuing to scale our core GTM functions, including Sales, Pre-sales, Customer Success, Partnerships, and Marketing.

While we are a global company, our Sydney office maintains the unique energy of a high-growth tech environment. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Australia and New Zealand. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform.

About the opportunity

Building on the growth already achieved by our Emerging Markets sales team, we’re seizing the opportunity to grow our Account Executive team throughout APAC, in the MidMarket space.  $100M-$1B annual revenue

As a Mid-Market Account Executive in this critical market, you will be the point of contact for prospects. Your role is to identify and develop new sales opportunities while ensuring customers meet their business objectives with Contentful

As an MM AE, you’ll drive Contentful’s growth by leading the end-to-end sales process from prospecting to close, driving new revenue opportunities within your customer base, and leading a value-based sales process by speaking the language of Professional developers, marketers, and business leaders.

What to expect?

• Position, negotiate, and close new logo ($50-$500K ACV) in the APAC territory
• Meet quarterly and annual sales goals by developing an account strategy and pipeline, managing internal and client processes, maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals
• Prospect and develop new business opportunities with prospective customers. As part of our Value-based Sales  motion, it is critical for you to be successful in conducting deep Account and Industry research, identifying key players, and qualifying net new targets, to drive new business opportunities, while  growing value-added relationships with key decision makers by becoming a trusted advisor
• Manage RFI/RFQ requests with Contentful’s internal and customer teams
• Seek to understand the digital experience challenges of prospects while aligning the ROI of Contentful with those challenges to ensure a value-based selling approach
• Work closely with Sales Engineers and Solution Architects to uncover technical challenges and opportunities, as well as within the broader sales ecosystem (including, but not limited to, Business Development Representatives, Account Managers, and Customer Success) to drive new business.
• Develop innovative proposals, position complex pricing structures, and negotiate contracts and deal-closing requirements quickly and efficiently
• Your compensation plan includes Monthly and Annual accelerators for overachievement against your booking goals.

What you need to be successful?

• 4+ years of B2B SaaS sales experience - a minimum of 2 years in a closing role, with individual quota carrying experience and a history of exceeding quota
• 3+ years of experience successfully selling to Mid Market  level,  multi-product, or technical platform solutions
• Working knowledge of selling and positioning a technical SaaS and/or PaaS platform to prospects and customers
• Experience growing and expanding existing customer accounts in a SaaS and/or PaaS environment
• Demonstrated ability to sell transactions of $100k+ to organizations with $100M to $1B in annual revenue, with experience engaging VP and C-Level executives
• You embody a true “hunter” mentality - you have experience generating net new pipeline and closing new business
• History of selling complex technical solutions to customers who span distinct divisions (e.g., marketing, IT, sales leadership)
• Experience with Value Selling and MEDDPICC qualification process
• Martech experience preferred
• History of working closely with Partnerships to drive business
• Ability to understand the Contentful API and discuss outcomes with multi-threaded relationships across C-level stakeholders highly technical individuals
• Excellent oral and written communication and presentation skills
• Willingness to travel (up to 25%)
• College degree preferred

What's in it for you? 

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for an autonomous, strategic, and flexible mid-level Legal Counsel who will thrive in a high-pressure, high-stakes creative environment. This role will handle deal negotiations for a broad range of creative production projects across Asia-Pacific, clearance of international marketing campaigns, provide practical and business-focused guidance and support to internal business stakeholders as well as working collaboratively alongside our other regional legal teams. This is a role where you’ll report to a Senior Legal Counsel (APAC), partner with the rest of the legal team working across the globe and collaborate with counterparts in other functions (e.g. Finance, HR, Tax, IT/Data and Growth teams). 

RESPONSIBILITIES 

• Draft, negotiate, and review a variety of legal documents and contracts that bolster our creative production teams in taking on bigger and bolder projects. Your primary focus will be on our MSAs, Statements of Work, RfPs, NDAs, and third party agreements.
• Join negotiations with internal teams and clients on commercial contracts and other legal agreements for our projects to negotiate commercial terms to align with company policies and objectives as well as mitigate potential risks involved with specific contract terms.
• Provide legal support and advice on compliance and clearance matters for all of our projects and campaigns in APAC.
• Work collaboratively with the APAC legal team to create, update and roll out contract policies and commercial/legal strategies to ensure the support of the business as it scales.
• Monitor changes and developments in the legal and regulatory environment in the APAC markets, and provide appropriate advice on such changes and developments.
• Liaise with account managers and producers, amongst others throughout the company, to ensure correct implementation of all legal guidelines and other policies, and ensure compliance at all times. You will act as a trusted advisor to the internal stakeholders and make sure that compliance can be ensured.
• Create, maintain, and update internal agreement templates to reflect changes in the company's business and the legal landscape in general.
• Stay current on relevant industry, commercial, IP, privacy, data, employment, and other laws, regulations, and developments to adapt our commercial processes accordingly.
• Help manage our legal administration to keep our day-to-day legal practices up-to-date.

PREFERRED EXPERIENCE AND QUALIFICATIONS 

• 4+ years experience working in a similar role - ideally with some in-house counsel experience.
• Qualified lawyer in good standing admitted to practice in a qualified jurisdiction.
• You can work in English and Mandarin at a high professional level (written and verbal). 
• Demonstrated hands-on experience with digital advertising, technology, content and digital media, contract and commercial law, and copyright matters.
• Experience in privacy, intellectual property, HR and general corporate law is a huge plus.
• You have excellent communication skills and are fluent in English and Mandarin (written and verbal). Other languages are a plus!
• You have negotiating skills and are experienced in drafting commercial contracts.
• You can provide practical and business-focused guidance and support to internal business stakeholders. 
• You have excellent organisational and administrative skills.
• You have a good eye for detail, as well as an ability to understand the bigger picture.
• You’re proactive, strategic, and results-oriented; able to work on tight deadlines without sacrificing accuracy.

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

THE COMPANY

Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Monks’ single-P&L model offers brands seamless access to a worldwide team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective. But it's not all work! Everyone at Monks knows how to have a good time, and everyone contributes to the positive energy of our culture.

THE OPPORTUNITY

We are looking for a Marketing Communications Manager / Lead Writer to lead thought leadership and content development across APAC.

This role sits at the intersection of PR, content, and marketing, and is responsible for shaping compelling narratives that position Monks as a leader in marketing, technology, and culture.

You will work closely with regional and global stakeholders to develop high-quality content, amplify key moments (including events), and build a consistent and credible voice in the industry.

RESPONSIBILITIES 

1) Thought Leadership & Content Creation

• Lead the development of thought leadership content across APAC
• Write and edit:
• Articles and opinion pieces (e.g. Campaign, WARC, trade media)
• LinkedIn posts and executive narratives
• POVs on key industry topics (AI, commerce, social, content, technology)
• Translate complex ideas into clear, engaging, and impactful content
• Shape and refine leadership voices across the region

2) Awards & Industry Recognition

• Support awards strategy, submissions and logistic across APAC (e.g. Cannes Lions International Festival of Creativity, Campaign Asia Awards, Spikes Asia, Effies)
• Partner with internal teams to identify award-worthy work and stories
• Manage timelines, submissions, and coordination with markets and global teams
• Leverage award wins for PR, content, and amplification

3) Event Content & Amplification

• Working closely with event team to develop and maximize event impact
• Repurpose event content into:
• Social content
• Articles and PR stories
• Case studies and internal materials

4) PR & Media Relations

• Identify and develop media opportunities
• Support pitching of stories to key industry and trade publications
• Build and maintain relationships with relevant media contacts

5) Content Strategy & Systems

• Working closely with Marketing VP to establish a consistent content cadence across markets
• Build a repeatable framework to turn key moments into ongoing content
• Ensure alignment with global messaging while localizing for APAC relevance

QUALIFICATIONS 

• 6–10 years of experience in PR, content, editorial, or communications
• Exceptional writing and editing skills in English (native or near-native level), Mandarin is a plus.
• Experience developing thought leadership or long-form content
• Strong understanding of marketing, advertising, and media landscape
• Ability to work with senior stakeholders and translate ideas into narratives
• Highly organized with the ability to manage multiple projects simultaneously

PREFERRED EXPERIENCE

• Background in agency, advertising media, or editorial/journalism
• Experience working across multiple APAC markets
• Familiarity with industry platforms such as Campaign, WARC, or similar
• Experience supporting events, speaking engagements, or executive profiling

#LI-LL1

Role Summary

The Senior Manager is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Manager acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

Role Summary

The Senior Digital Media Specialist is a strategic and leadership-focused professional responsible for managing key client accounts, leading media delivery projects, and driving business growth within the APAC region. They serve as a primary client contact for our key accounts, overseeing the delivery of integrated services, fostering strong relationships with budget holders and internal leads, and leading internal and external teams.The role involves strategic promotion of the media business, proactive leadership, a strong understanding of media investment strategies and continuous improvement initiatives.The Senior Digital Media Specialist acts as a bridge between clients and internal teams, ensuring high-quality execution, financial accountability, and alignment with overall business and media strategies.

Role Responsibilities

• Client Management & Relationships: Develop and maintain strong external relationships with clients’ operational and senior stakeholders. Lead client meetings, ensuring delivery of value, capturing feedback, and identifying new business opportunities.
• Media Delivery & Oversight: Lead the planning, execution, and monitoring of media campaigns and services, ensuring alignment with client expectations and contractual SLAs. Oversee delivery teams, providing guidance and quality assurance.
• Product & Service Knowledge: Maintain advanced knowledge of media products (from a technical and strategic lense), services, and platforms. Lead discussions internally and externally about media offerings, ensuring proper delivery and optimizations.
• Business Development & Sales Support: Identify revenue opportunities, support pitching efforts, and assist in scoping and contracting processes with a thorough understanding of legal and commercial frameworks.
• Strategy Promotion & Leadership: Promote APAC media and business strategies within the team and across client portfolios. Support the adoption of strategic initiatives to enhance client outcomes and operational efficiency.
• Financial & Resource Management: Manage budgeting, billing, invoicing, and forecasts. Provide feedback on resource allocation, onboarding of new team members, and project profitability.
• Partnerships & Industry Insights: Engage in vendor and technology partner feedback forums, keep certifications current, and surface new business opportunities. Share industry insights and case studies to foster continuous learning.
• Team & People Development: Mentor and guide team members, participate in growth conversations, and foster a positive, collaborative team culture. Lead performance reviews and support team motivation.
• Research & Industry Knowledge: Dedicate time to ongoing research, share learnings internally and with clients, and incorporate insights into strategic planning.

Experience:

• Media Experience: 5+ years of experience in media account management, client servicing, or campaign delivery, with progressively increasing responsibility.
• Strategic Thinking: Ability to promote and implement media strategies aligned with business goals
• Client Management: Strong relationship-building skills with experience managing key accounts and engaging senior stakeholders.
• Media Expertise: Deep understanding of media products, platforms, and services, including digital, managed media, advisory solutions, and R&A offerings.
• Leadership Skills: Proven ability to collaborate as a leader within small teams or create initiatives and inspire teams.
• Project & Delivery Management: Demonstrated ability to oversee complex projects, ensure timeliness, quality, and contractual adherence.
• Educational Background: Bachelor's degree or higher in marketing, media, communications, business, or related fields.
• Analytical & Market Insight Skills: Strong research skills, industry awareness, and an ability to leverage insights for strategic advantage.
• Financial Acumen: Proficient in managing budgets, billing, invoicing, forecasts, and resource allocation.

#LI-CX1

Role Summary

As an Account Manager at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

Monks is seeking an experienced client-facing Data Engineer (Marketing & BI) to drive data and analytics delivery across marketing, audience, and e-commerce engagements for both small and large enterprise clients. 

This is a hands-on role that blends business and data responsibilities. Your time will be split approximately 70% on client delivery and 30% internal (capability building, reusable assets, innovation, growth, etc). You’ll be focused on SQL-based data modelling and analytics delivery, and you’ll run client workshops and stakeholder management, while also building out solutions in the broader BI space, executing technical implementations across a range of analytics and cloud data platforms.

The ideal candidate has a history of working with modern data products (e.g. BigQuery, Snowflake, Databricks, Redshift), and a proven track record of experience with the modern data stack based on cloud technologies, including data transformation, orchestration, warehousing and modelling, as well as BI and dashboard design using tools like Looker Studio, Power BI or Tableau.

Why Monks?

In this role, you’ll help clients shape data pathways, translate data into insights and needs-based recommendations, deploy and configure the right tools, and improve data reliability, speed to insight, and KPI consistency. Working in the broader Data capability at Monks, this position offers opportunities for growth within our wider APAC data team with clear channels of progression into more senior roles, the ability to participate in innovation on projects and product development, and the potential to advance the practice of analytics and data from the forefront.

Key Responsibilities

• Lead requirements discovery and translate business questions into data/measurement solutions.
• Design data models (dimensional/star schemas) to support scalable reporting and self-serve analytics.
• Design and model data across various cloud data warehouses (BigQuery/Snowflake/Databricks/Redshift) from marketing, web/app, and e-commerce sources; exact platform varies by client.
• Articulate, design and develop BI dashboards and custom reporting experiences using tools such as Looker Studio, Power BI and Tableau.
• Establish data quality, monitoring, documentation, and governance practices.
• Partner with analytics/measurement teams on tracking approaches (GA4/GTM) to ensure usable downstream data.
• Present insights and recommendations to senior stakeholders; influence roadmaps, estimation and prioritisation.
• Contribute reusable assets (templates, data patterns, dashboard standards) to the wider Monks APAC data capability.
  
  

Requirements

• A minimum of 2+ years experience in data engineering / analytics engineering / BI engineering.
• At least 1 year experience in client-facing delivery, consultancy or agency 
• Expert SQL skills, primarily in an ETL/ELT context; we are BigQuery first, but some Python is also favoured.
• Strong dimensional modeling (star schemas), warehouse design, and metric/KPI definition for analytics use cases.
• Experience with BigQuery and at least one other cloud data platform (Snowflake, Databricks, Redshift, etc).
• Experience building BI dashboards (Looker Studio, Power BI, Tableau).
• Hands-on experience with mainstream analytics platforms and data collection approaches, including Google Marketing Platform tooling (GTM, GA4, etc) preferred
• Experience with transformation and orchestration tools including dbt, Airflow, Dagster or Prefect.
• Familiarity with broader enterprise BI platforms such as Looker (LookML/custom visualisations) or Datorama.
• An understanding of the adtech/martech/data landscape; CRM & CDP familiarity is a strong plus.

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

#LI-CX1

Role Summary

As a Digital Media Specialist at Monks, you will play a pivotal role in delivering best-in-class media solutions across Managed Media, Advisory, and R&A workstreams. You will be responsible for driving high-quality media executions, fostering strong client relationships, and proactively contributing to internal initiatives and innovation. Operating with a strong sense of self-leadership, you will collaborate with cross-functional teams to ensure excellence in service delivery, client satisfaction, and continuous improvement.

Role Responsibilities

• Lead and support the delivery of contracted media products and services across key platforms. This focuses on delivering programs of work related to research/insights, strategy and measurement to all assigned clients.
• Maintain high attention to detail and adhere to SLA expectations.
• Execute delivery across Managed Media, Advisory, and Resale & Activation, with leadership support as required.
• Maintain strong relationships with client operational teams.
• Own and manage a client plan and participate in (or lead) client meetings.
• Deliver value-led engagements and represent Monks effectively in all interactions.
• Manage personal deliverables and time effectively while contributing to a high-performance team culture.
• Proactively participate in team meetings, initiatives, and knowledge-sharing.
• Provide feedback to leadership with proactive solutions on operational improvements.
• Manage mock billing and assist with troubleshooting invoice issues
• Support accurate forecasting and ensure Salesforce and EOM compliance.
• Identify existing client growth opportunities and manage them within Salesforce.
• Understand and apply the scoping calculator and SOW/legal processes.
• Engage in partner feedback forums and maintain current platform certifications.
• Collaborate with partner client teams with leadership support where relevant.
• Assist in onboarding new team members and contribute to internal cultural initiatives.
• Provide feedback on resourcing allocations and contribute to internal initiatives and mentoring.
• Attend industry events and collaborate with leadership to create case studies.
• Share insights and learning across the team from client work and market research.

Experience:

• Proven media experience across digital platforms, ideally within a media agency or consultancy environment.
• Demonstrated ability to manage client-facing engagements and deliver to contract requirements.
• Experience working with financial systems, media forecasting, time tracking and billing.
• Experience using Salesforce is a plus.
• Proactivity, curiosity, and strong time management.
• Excellent organisation and attention to detail, with a 'what’s next' mindset.
• Proficient in self-prioritisation and capable of managing multiple workstreams.
• Comfortable working in a fast-paced, frequently changing environment.
• Strong presentation and communication skills.
• Adept at both contributing to and leading internal initiatives.

#LI-CX1

Your Role:

The Professional Services Account Manager is an Account Team overlay role responsible for identifying, investigating and defining professional service proposals and scopes of work for Tenable prospects and clients. The SAM is responsible for interpreting services engagement needs and creating the contractual documentation required to deliver client success both from a presales and post-sales perspective.

In addition to supporting the sales account team and sales initiatives, the SAM is accountable for ensuring their engagements are delivered per the scope of work and is accountable for client success.  This requires the SAM to actively partner with the Service Delivery and Resource Management teams to ensure the established scope of work and timeline committed to the client are achieved. 
 

Organisation Structure:

• Reports to the Director or Senior Director of Professional Services.
• No direct reports.

Your Opportunity:

•  Meet or exceed annual and quarterly service sales bookings targets.
• Independently articulate the benefits of implementing all Tenable solutions.
• Identify and develop service opportunities and supporting business cases.
• Collect client business requirements and exposure management objectives in order to define service proposals.
• Map Tenable services and Tenable solutions to achieve client objectives. 
• Craft Proposals, Statements of Work and Change Orders and collaborate with Sales, Legal, Operations and other Tenable functions to negotiate Master Service Agreements and secure customer Purchase Orders to contract the negotiated services business. 
• Collaborate with the sales account teams to develop an actionable and measurable territory plan to achieve annual bookings goals.
• Enable Sales Territory Managers, Sale Engineers and Customer Success Managers in the capabilities, offerings and articulating the value driven by Professional Services.
• In partnership with Customer Success, act as a key point of contact for Customer executives, developing deep, trustful relationships to drive services expansion and cross-selling within the account.
• Collaborate with Delivery and Partner Managers to determine the best resources (Internal or Partner) to deliver the project scope.
• Business planning and forecasting: The ability to accurately forecast and anticipate any changes in booking numbers and composition of new business to support RMO and Delivery planning and execution. 

Other Responsibilities:

• May perform other duties and responsibilities that management may deem necessary from time to time.

What You'll Need:

• Bachelor's degree in IT related field or related work experience.
• 8+ years IT and/or Cyber Security experience.
• 5+ years in sales or services-related role.
• 3+ years of experience selling professional services preferable.
• Record of achieving and or exceeding sales targets.
• Experience developing commercial and technical services documentation including client presentations, proposals and executable commercial paperwork.
• Familiarity with information security models and best practices including industry compliance.
• Knowledge of enterprise network security technologies and cutting-edge network infrastructures.
• Knowledge of cloud architecture as well as on-premise IT landscape.
• Ability to have management and executive-level discussions about how to successfully deploy Tenable solutions.
• Comfortable and willing to be a hands-on contributor.
• Excellent communication skills, including issue tracking, triaging and escalation management.
• Travel: Willing and able to travel to client sites up to 50% both within and outside of assigned territory.

​

#LI-KM1

#LI-Office

About the Team

The SMB Sales team at SevenRooms is on a mission to reshape the hospitality industry by helping restaurant operators take control of their guest relationships. We partner closely with clients to uncover business gaps, offer creative solutions, and drive long-term value through our operator-first platform. We’re a team of strategic thinkers, trusted advisors, and passionate relationship-builders who believe in the power of hospitality—and the technology that supports it.

About the Role

As an Account Development Executive, you’ll manage a portfolio of restaurant and hospitality clients, nurturing relationships and identifying growth opportunities within existing accounts. You’ll be responsible for driving upsells, supporting renewals, and helping clients get the most out of the SevenRooms platform. In this role, you’ll collaborate with teams across the business to ensure clients are set up for long-term success, while also contributing directly to revenue growth and customer satisfaction.

You’re excited about this opportunity because you will…

• Manage Account Growth. Drive renewals, upsells, cross-sells, and expansion opportunities within your book of business to meet or exceed sales targets.
• Own the Renewal Process. Proactively engage clients ahead of contract expiration to discuss goals, performance, and ensure continued value from the platform.
• Identify Expansion Opportunities. Spot and close opportunities to introduce clients to additional SevenRooms features, integrations, and services that support their growth.
• Pitch and Close Upsells. Recommend solutions like advanced reporting or marketing tools that increase engagement and adoption of the platform.
• Build Trusted Relationships. Serve as a strategic advisor to key decision-makers, understanding their goals and aligning platform solutions to meet their needs.
• Lead Client Presentations. Deliver engaging presentations and product demos that showcase SevenRooms’ value and educate clients on new capabilities.
• Collaborate Across Teams. Partner with Sales, Customer Success, Product, and Marketing to advocate for clients and drive successful outcomes.
• Track and Report Progress. Provide regular updates on account activity, upsell potential, and forecast data to support broader team performance goals.

We’re excited about you because…

• You have 3+ years of experience in account management, sales, or customer success, with a proven track record of meeting or exceeding revenue goals
• You know how to identify and drive upsell and cross-sell opportunities that create real value for your clients
• You’re a strong communicator who can engage effectively with clients at all levels, both in writing and in conversation
• You’re confident working with data and using insights to shape smart sales strategies
• You care deeply about your clients and are committed to delivering service that drives results
• You’re organized, proactive, and able to manage multiple priorities and deadlines with ease

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers’ business goals. We are customer-obsessed and thrive on turning challenges into long-term success.

About the Role

In this role, you’ll lead a team of Customer Success Managers who work closely with our enterprise clients to ensure they’re achieving success with the SevenRooms platform. You’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.

You’re excited about this opportunity because you will…

•  Team Leadership & Development. Mentor, inspire, and grow a high-performing team of Strategic Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.
• Customer Retention & Engagement. Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating cross-functionally to enhance the customer experience.
• Capacity & Resource Planning. Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.
• Cross-Functional Collaboration. Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.
• Churn Risk Management. Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, data-driven interventions.
• Product Advocacy. Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.

We’re excited about you because…

• You have experience in Enterprise Customer Success, Account Management, or a related customer-facing role at a SaaS company, ideally in a fast-paced, high-growth environment.
• You've spent 2+ years managing and developing people, and you lead through accountability, coaching, and continuous learning.
• You're analytical and strategic, with a track record of using data to identify insights and drive customer growth.
• You're comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

DoorDash’s mission is to grow and empower local economies. DoorDash connects people with the local businesses they care about, helping grow businesses and the communities that support those businesses. The Growth Marketing team is responsible for deploying our customer acquisition budget (CAC) across all marketing channels, with a focus on customer growth, working in collaboration with the brand and partnerships team, as well as an award-winning agency village to achieve success.

About the Role

DoorDash is seeking a highly strategic and execution-focused Marketing Manager to lead our Brand Media efforts across the Australian and New Zealand (ANZ) markets. Reporting to the Senior Marketing Manager for Growth and working in close partnership with the Senior Marketing Director (ANZ), you will serve as the primary decision-maker for our brand media strategy and execution.

In this pivotal, cross-functional role, you will be responsible for a sizable media budget, ensuring our challenger brand achieves high-impact visibility and gains market share through an effective and efficient media plan. You will operate within an agile, high-growth environment, collaborating closely with our integrated marketing team and media buying agencies to develop best-in-class, innovative campaigns. This position is ideal for an ambitious, hands-on marketer who thrives on autonomy, data-driven risk-taking, and delivering high-visibility results.

We’re excited about you because you have…

• Deep Industry Expertise: A proven track record of managing substantial media budgets with a sophisticated understanding of the Australian (and ideally New Zealand) media landscape.
• Measurement and Reporting: Comfortable reporting to the wider business on media effectiveness, metrics and its contribution to the delivery of the customer order volume goals.
• Media Strategy & Execution: A clear, defensible point of view on what defines excellence in media buying across channels like Out-of-Home (OOH), digital, screens, audio, amongst others 
• Proven Autonomy: Experience operating as an individual contributor or within small, high-performing teams, where you have held accountability for the end-to-end media lifecycle.
• Agency Management: Extensive experience partnering with media buying agencies to produce best-in-class work under tight timelines.
• Strategic Agility: A demonstrated ability to cut through complex global frameworks to implement local-first strategies that align with business objectives. Experience in building forecasts and business cases using data and insights
• Innovative Mindset: A track record of "test-and-learn" initiatives, successfully identifying and leveraging new or innovative media opportunities to drive growth.
• Cross-Functional Fluency: Exceptional communication skills, with the ability to influence stakeholders at all levels and collaborate seamlessly across integrated marketing teams.

You’re excited about this opportunity because you will have…

• Ownership & Impact: The authority to serve as the key decision-maker for our ANZ brand media strategy, with the budget and freedom to take calculated risks that define our market presence.
• High-Growth Ambition: A direct role in scaling a challenger brand during a transformative time for our marketing team, with clear responsibility and support from leadership.
• Strategic Visibility: The opportunity to build a reputation in the industry by leading campaigns that are recognised for their impact and creative excellence.
• Career Acceleration: A role within a global technology company that values career growth, internal mobility, and a culture of ownership.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Ad sales team is responsible for the advertising vision, development and growth of our largest advertising partnerships. This is a newly created team, seeking founding members to build an industry-leading ads and promotions business across DoorDash’s core categories, starting with CPG brands. The growing DoorDash ads business will quickly become the single best place for merchants and brands to market to local customers, in an ecosystem that benefits all parties.

About the Role

As a Partnerships Manager, you will build partnerships that create tangible value for both DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of accounts, and drive adoption of our growing ads and promotions offering. You will also work cross-functionally with account management, marketing, analytics, and product to innovate on our future approach and solutions. 

This is a Hybrid role with 3 days per week in Office (Melbourne/ Sydney) and 2 days remote. 

You’re excited about this opportunity because you will…

• Own end-to-end marketing and commercial relationships across a portfolio of CPG advertisers, leading strategic conversations from pitch through execution, optimization, and post-campaign reporting.
• Define and execute growth strategies for DoorDash’s largest CPG partners, driving product and feature adoption to increase advertiser value and deliver sustainable revenue growth.
• Build and manage a robust sales pipeline, creating annual and quarterly plans to consistently achieve ambitious revenue and adoption goals.
• Act as the voice of the advertiser, representing partner needs to influence the Ads & Promos product roadmap, go-to-market strategy, and scalable sales processes.
• Collaborate cross-functionally to align companywide resources, co-develop pitch materials and long-term business plans, and support partners’ multi-channel customer strategies.

We’re excited about you because…

• Have 8+ years of experience working in an Account Management role, Business Development and/or Partnerships role 
• You’re an expert in using data and insights to inform recommendations, rooted in advertiser objectives and business priorities
• You know the basics of digital ads measurement - from attribution to funnel metrics
• You have strong written/verbal communication and presentations skills, and experience operating across several levels of an organization
• You diligently manage a sales pipeline and can juggle both short- and mid-term impact
•  Impact-driven, curious, and strategic, with a natural desire to improve the business, dive into details to uncover insights, and identify win–win opportunities that drive partner and company growth.
• You have proficiency in analytics and visualization tools (e.g., Snowflake, Sigma, etc.)

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The International Analytics team is looking for a Data Scientist to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform across the globe. Data Scientists at DoorDash work to uncover insights and turn them into actionable recommendations, helping drive decisions for the entire organisation. Analytics is very integral to all operational areas at DoorDash!

About the Role

Data Science at DoorDash involves diving deeper into our data to solve crucial business problems, ideate & run experiments to solve for insights gleaned from this deep dive and work with a cross-functional team to drive real-world operational change. It is NOT just about building Machine Learning models and putting them into production. This is a rare operational and actionable data-driven experience. 

We solve many exciting challenges from all three sides of our marketplace including customer acquisition and growth, fraud and support, marketing, balancing supply and demand, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos and turning them into explainable, actionable insights, are excited to build a market from 0 to 1, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you!

You're excited about this opportunity because you will…

• Be a first-class thought partner to our product, business, finance and executive teams and help them make decisions on what’s next for DoorDash
• Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business
• Build full-cycle analytics experiments, reports, and dashboards using SQL, Python, R, or other scripting and statistical tools
• Identify and measure levers to help move essential metrics and make recommendations
• Produce recommendations and use statistical techniques and hypothesis testing and other experimentation techniques to validate your findings
• Provide insights to enable our cross-functional team to understand marketplace dynamics, user behaviours, and long-term trends
• Possess excellent stakeholder management skills, know how to effectively collaborate well with strategy, operations, product, finance and engineering while prioritizing competing needs

We're excited about you because you have…

• 2+ years of experience in data analytics, consulting, or related quantitative role
• The insight to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way
• Experience leading /owning strategic projects to completion with multiple cross-functional teams
• Experience working with experimentation techniques (A/B testing, Causal Inference) and interpreting hypothesis testing
• Proficiency in at least one programming language, preferably Python or R
• Very experienced with SQL queries, Basic ETL, Regression techniques 
• Proficiency in one or more analytics & visualisation tools

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

As part of our Commerce Platform business, the In-Store Sales team at DoorDash is responsible for driving growth for some of the top restaurants in the APAC by empowering them with innovative in-store technology solutions to create best in class guest experiences. This team plays a critical role in expanding our merchant partnerships beyond existing channels and delivering seamless, high-impact experiences for consumers in-store.

We work in close collaboration with cross-functional partners across Sales Development, Account Management, Product, and Strategy & Operations to bring cutting-edge solutions to life—enabling our merchants to thrive in a hybrid digital and physical environment.

About the Role

As Head of Sales, In Store, you will lead a team of sales professionals focused on growing our in-store business across key merchant segments. You’ll be responsible for managing managers and their respective teams, setting vision and strategy, and driving execution to deliver against aggressive revenue and adoption targets.

You will report to the Senior Director of Sales for DoorDash Commerce Platform and serve as a key leader in scaling our newest frontier in merchant engagement.

You’re excited about this opportunity because you will…

• Lead a high-impact team: Manage and mentor a team of Sales Managers and their sales representatives focused on in-store product adoption across strategic accounts and regions.
• Drive strategy and execution: Develop, implement, and continuously refine go-to-market strategies for DoorDash’s in-store offerings, ensuring alignment with company goals and merchant needs.
• Collaborate cross-functionally: Partner with Product, Strategy & Operations, Sales Development, and Account Management teams to identify opportunities, refine solutions, and optimize customer experiences.
• Enhance team performance: Cultivate a culture of performance, ownership, and inclusivity. Prioritize the development and engagement of your team to support long-term success.
• Innovate and optimize: Identify trends and operational inefficiencies. Design and implement scalable solutions, processes, and tools that increase effectiveness and streamline adoption.
• Stay merchant-obsessed: Leverage direct merchant insights and field feedback to improve offerings and influence product development.

We’re excited about you because…

• You have 10+ years of sales experience, including exceeding performance targets and building successful pipeline strategies.
• You bring 6+ years of people management experience, with a strong record of leading managers and developing high-performing teams.
• You’ve successfully worked in cross-functional environments, aligning various stakeholders toward common goals.
• You are a strategic and analytical thinker, with a data-driven mindset and a passion for solving complex challenges.
• You are a strong communicator who can effectively articulate vision, build consensus, and influence outcomes.
• You are a hands-on leader who isn’t afraid to dive into the details, coach on tactics, and unblock your team.
• You are deeply committed to diversity, equity, and inclusion, both in team-building and customer engagement.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
• You’re a clear and confident communicator, both in writing and in person
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
• You’re experienced in managing projects and keeping things on track
• You thrive in fast-paced, startup environments and love working collaboratively with others

About The Team

Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invests in this function because of our belief in an ownership mentality — our employees can develop the strategy and execute it. 

DoorDash is looking for a hands-on builder and leader to play a pivotal role in building differentiated experiences for all sides of the DoorDash Marketplace: customer, dasher and merchant, as part of the Strategy & Operations team.

About The Role

As a Senior Associate on DoorDash's Merchant Strategy & Operations team, you will sit within the GTM pod and drive impact by growing our merchant selection through non-sales acquisition channels. You will own the strategy and execution for scalable, product-led and marketing-driven pathways that bring new merchants onto DoorDash — including self-serve sign-up flows, inbound funnels, referral programs, partnerships, and lifecycle campaigns. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

In this role, you will identify where selection gaps exist, develop hypotheses for how to close them without relying on outbound sales, and build repeatable, data-driven motions that convert prospective merchants at scale. You'll get to the lowest level of detail by analyzing funnel performance, market and competitive data, and merchant behavior to continuously improve conversion and onboarding outcomes. You'll partner closely with Product, B2B Marketing, Analytics, Sales, and Operations teams to bring your ideas to life, and you'll test and refine your approaches in-market to develop best-in-world solutions.

You're excited about this opportunity because you will…

• Own the end-to-end strategy for acquiring new merchants through non-sales channels — from identifying selection gaps and sizing opportunities, to designing and optimizing scalable acquisition motions
• Use data-driven decision-making to run and scale experiments on self-serve sign-up flows, inbound conversion funnels, referral and partnership programs, and targeted lifecycle campaigns
• Identify and prioritize the highest-impact market opportunities by analyzing competitive landscape, consumer demand signals, and selection gaps
• Build and optimize the non-sales acquisition funnel — measuring and improving every step from awareness through signed agreement to first successful delivery
• Bring your ideas to life with a broad team including Product, Analytics, B2B Marketing, Operations, Sales, and Support
• Operate at the lowest level of detail to understand what drives a merchant's decision to join DoorDash organically and translate those insights into scalable programs
• Create step-change improvement in acquisition velocity and cost-efficiency by developing repeatable, product-led growth motions

We're excited about you because…

• You have 3+ years experience - in operations / project management / strategy consulting / product / technology / 
• You are able to lead cross-functionally - you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience 
• Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement
• You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

SevenRooms, powered by DoorDash, is a hospitality technology platform that helps restaurants drive revenue and profitability by leveraging data to build direct guest relationships, deliver exceptional experiences, and increase repeat business.

The Sales Enablement team, within the In-Store Strategy & Operations organization, drives productivity across sales and go-to-market teams by aligning to key business priorities and delivering end-to-end enablement across process, product, skills, GTM strategy, and tooling. In close partnership with Sales, Customer Success, Product, Marketing, and Operations, the team builds and executes programs that improve performance and support overall business growth.

About the Role

This role sits within the Sales Enablement team in the In-Store Strategy & Operations organization. As a Specialist, you will support regional field enablement efforts for our In-Store line of business, delivering training that drives performance and consistency across the customer journey.

Embedded in your region, you will act as a bridge between central strategy and frontline teams, partnering closely with senior enablement managers and Pre/Post Sales leaders. You will deliver training across product, positioning, and processes, while creating feedback loops to continuously improve programs. This role is hands-on, covering new hire onboarding, product education, call reviews, and workshops to drive best practice adoption. Your focus will be on improving ramp time, win rates, retention, and expansion performance across the region.

You will report into a Senior Sales Enablement Manager. This role is 100% remote; however, we have offices in Sydney and Melbourne, which we encourage employees to take advantage of.

You’re excited about this opportunity because you will…

• You enjoy supporting sales and post-sales teams by improving the way they work — helping them operate more efficiently, confidently, and consistently.
• You are energized by enabling In-Store sellers and Customer Success teams with the right messaging, training, and best practices to drive stronger performance.
• You’re passionate about training and can deliver engaging live instruction with confidence and clarity to maximize impact.
• You take pride in reinforcing high standards of execution, and are excited to gather feedback from frontline teams, identify friction points, and turn insights into action.
• You want to contribute to a culture of performance excellence by ensuring the In-Store team is aligned, prepared, and equipped to win.
• You enjoy supporting continuous learning and skill development that improves ramp speed, win rates, and long-term revenue growth.

We’re excited about you because…

• 1–3+ years of experience in enablement, sales, customer success, or a related go-to-market support function.
• Experience working with sales systems such as Salesforce, Gainsight, Gong, Outreach, or related tools preferred.
• Ability to translate playbooks and processes, into engaging and impactful learning experiences.
• Experience supporting sales or post-sales teams, ideally in a fast-paced environment.
• Strong project coordination skills with the ability to work independently and handle multiple workstreams simultaneously.
• Excellent written and verbal presentation skills, especially in explaining systems, processes, or technical concepts.
• Comfort working cross-functionally with Sales, Product, Sales Ops, and RevOps teams.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. 

About the Role

In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. 

You’re excited about this opportunity because you will…

• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. 
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs. 
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions. 
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

We’re excited about you because…

• You’re a strong communicator, both in writing and over the phone
• You bring a positive, collaborative attitude and thrive in team environments
• You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
• You have a proven ability to build strong, trusted relationships with clients
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions
• You’re analytical and resourceful, with sharp problem-solving skills
• You have a technical mindset and an interest in hospitality tech
• You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
• You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Location: Sydney, Australia

Role Description: 

The Merchant Success Manager (MSM) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSM will build and manage solid partnerships through a variety of communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact. This role reports to the Senior Manager, Merchant Success . 

What you’ll do: 

• Consultation: Understanding Merchant Needs and Goals. 
  • Upon account assignment, uncover what “success” means to a Merchant. 
  • Continually re-evaluate success criteria, needs, and goals of Merchants.  
• Solutions: Facilitating Merchant Growth and Success. 
  • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. 
• Adoption: Push Merchant Use of Key ShipBob Features. 
  • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. 
• Risk Management: Nip Issues in the Bud. 
  • Actively monitor merchant health and take quick and decisive action to course-correct. 
• Collaboration: Involve Key Stakeholders and Teams. 
  • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. 
  • Help dictate product and services road map to deliver greater impact to Merchant partners. 
• Perform: Nail Key Performance Indicators (KPIs). 
  • NPS: foster Merchant advocacy by providing world class experience. 
  • Churn: contribute to ShipBob’s company growth through high merchant retention. 
  • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• Minimum 3 years of experience in sales and merchant services in the technology industry. 
• Aptitude to sell via quota attainment. 
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. 
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums. 
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. 
• PowerPoint and Excel skills

Perks & Benefits: 

• Health and Wellness Benefits Stipend 
• WFH Phone/Internet Stipend 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

FEQ127R70

As a Manager, Field Engineering (Solutions Architects), you will build and lead a team of pre-sales Solutions Architects focusing on your assigned accounts. Your experience partnering with the sales organisation will help close revenue with the right approach whilst coaching new sales and pre-sales team members to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles; and build relationships with key stakeholders in your customers' companies. You will report to the Technical GM, ANZ.

The impact you will have:

• Manage hiring, building the pre-sales team of Solutions Architects
• Rapidly scale the designated Field Engineering segment organisation without sacrificing quality
• Build a collaborative culture within a rapid-growth team. To embody and promote Databricks' customer-obsessed, teamwork and diverse culture
• Support increase Return on investment of SA involvement in sales cycles by 2-3x over 18 months
• Promote a solution and value-based selling field-engineering organisation
• Display an understanding of business needs and revenue potential for accounts in the assigned region
• Build Databricks' brand in partnership with the Marketing and Sales team

What we look for:

• Experience in Pre Sales Manager role in developing, managing and building a team of successful Big Data, Cloud, or SaaS professionals
• Experience with Digital Native companies/ecosystems
• Have experience scaling and mentoring field and technical teams from scratch both onshore and offshore teams.
• Knowledgeable in and passionate about data-driven decisions, AI, and Cloud software models
• Great at instituting processes for technical field members to improve efficiency
• Background experience in Data Architecture such as Data Engineering / Database technologies or Data Science