Commercial Account Executive - Sydney

Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo’s prospects, on Klaviyo’s trajectory and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on closing deals the right way—with the right customers whom they set up for success.

As a Commercial AE, you will run the entire sales cycle for our SMB prospects—from qualification to demo to driving the buying process to close—all while managing a high-velocity pipeline. The best AEs are able to forecast their business with accuracy and proactively extract value from their territory long-term.

Join us, and let's build the future of marketing technology together.

Location: This role is hybrid and based out of our Sydney, Australia office.

How You’ll Make a Difference

• Seek and qualify new opportunities across the Commercial segment in Australia and New Zealand.
• Actively manage pipeline and develop a strategy for sustained, long-term success in your territory.
• Collaborate with cross-functional team members in product, engineering, partnerships, and customer success to ensure a seamless onboarding experience for your clients.
• Support the success of your peers and contribute to the high-energy culture of the Sydney office.
• Exhibit Klaviyo’s values of accountability and effort in every interaction.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• Experienced: 3+ years of sales experience, with at least 2 years specifically in SaaS or Martech in a new logo acquisition role.
• Commercial Mindset: Proven track record of managing SMB or Commercial-sized deals with multiple stakeholders.
• Collaborative: Ability to build relationships with internal (BDRs, Marketing, Ops, Partnerships) and external (clients, agencies) stakeholders.
• Self-Starter: You define yourself as an energetic, results-oriented individual who thrives in an entrepreneurial environment.
• Data-Driven: A track record of using data to inform decision-making and managing pipeline accurately.
• Strategic & Independent: A results-oriented, highly motivated attitude and the ability to work independently to execute sales strategies.
• AI Fluent: You’ve already experimented with AI in work or personal projects and are excited to responsibly explore new AI tools to make your work smarter and more efficient.
• Local Compliance: Eligible to work in Australia without restrictions.

Soft Skills & Tools

• Exemplary presentation and communication skills.
• Strong sense of curiosity with a bias towards action.
• Proficiency with tools such as Salesforce, Gong, Clari
• Experience with structured sales methodologies (e.g., MEDDICC, Command of the Message).

Klaviyo in APAC

Sydney is the heart of Klaviyo’s Asia-Pacific operations. Having established a strong presence here, we are continuing to scale our core GTM functions, including Sales, Pre-sales, Customer Success, Partnerships, and Marketing.

While we are a global company, our Sydney office maintains the unique energy of a high-growth tech environment. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Australia and New Zealand. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform.

Account Executive — Customer Growth (ANZ)

Account Executives at Klaviyo are given a tremendous opportunity to have a huge impact on Klaviyo's customers, on Klaviyo's trajectory, and as a result, on themselves. At Klaviyo, AEs pride themselves on being product experts who focus on expanding the right customers in the right way — driving genuine platform adoption and long-term value.

CG AEs own the full expansion sales cycle with existing Klaviyo customers — from identifying whitespace to running discovery, demo, and driving the buying process to close — across Klaviyo's growing product suite including Marketing, K:Service (Customer Hub, Customer Agent, Helpdesk), SMS, and Analytics.

The best CG AEs are trusted advisors to their customers, able to close a high percentage of their opportunities, forecast with accuracy, and proactively manage and grow their book of business over time.

How You'll Make a Difference

• Grow Klaviyo's revenue within our existing ANZ customer base by introducing and closing new products across Marketing, K:Service, SMS, and Analytics
• Actively manage your pipeline and develop a strategy for long-term sustained territory growth
• Support the success of your peers
• Exhibit Klaviyo's values of accountability and effort
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up

Who You Are

• 2+ years carrying revenue quota with consistent overachievement, ideally selling MarTech or SaaS solutions into an existing customer base — or a Customer Success background with a strong commercial track record and a genuine appetite to move into a closing role
• Experience selling platform or multi-product solutions — you understand how to map customer needs to a broader product suite, not just close a single SKU
• Familiarity with Customer Support SaaS platforms (e.g. Gorgias, Zendesk, Freshdesk) and/or SMS marketing is a bonus — but not a requirement
• Experience selling to Marketing, CX, or Operations personas and solid knowledge of the Ecommerce / Retail / Brands domain
• A strategic seller — able to map customer goals to multi-product solutions, build consensus across stakeholders, and manage longer, more complex buying cycles
• Proven ability to work cross-functionally with CSMs, Partners, and internal stakeholders to drive deals and deliver customer outcomes
• Excited, motivated, and inspired by exceeding goals
• Embrace failure as feedback — not afraid to hear no, and rigorous in your pursuit of improvement
• Strong growth mindset with a bias toward action
• Adept at influencing and relationship building; encouraging, engaging, and energetic with your team
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast — finding ways to make your work smarter and more efficient
• Full authorisation to work in Australia without any restrictions
• Based in Sydney and able to work from our Sydney office a minimum of 3 days per week

Klaviyo in APAC:

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an very early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo generally managers are often promoted up into their roles and people are regularly being promoted or moving into new functional areas - it really is an education through experience here. 

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Exceptional opportunity for an accomplished leader to join Klaviyo's Senior Leadership Team as the strategic marketing visionary.

Are you a results-driven marketing executive with a track record of success in driving transformative marketing strategies that create demand? Do you have experience building and leading teams to support APAC regional growth, whilst working for a high growth, dynamic technology business? If so, we invite you to apply for this exciting role as Senior Director, Marketing (APAC) at Klaviyo, a global industry SaaS leader.

Why This Role:

As the Senior Director, Marketing (APAC), you will hold a pivotal and critical position in our rapid expansion journey. Reporting directly to our Chief Marketing Officer in the US, and working closely with the Vice President & Managing Director APAC, you will shape the future of our brand across the Asia-Pacific region utilising your extensive experience in the region and strategic acumen. You will be an expert at partnering cross functionally and be used to operating in a fast paced, matrixed environment. 

Key Leadership Responsibilities:

• Strategic Mastery:
• Partner with global marketing leaders and the US based Chief Marketing Officer, to craft a high-impact regional marketing strategy and plan; influencing demand generation, revenue pipeline, brand awareness and customer marketing.
• Financial Stewardship:
• Develop comprehensive annual marketing plans, complete with budget management and headcount requests, aligning with ambitious regional growth targets.
• Data-Driven Insights:
• Present compelling reports to key stakeholders, leveraging data analysis to articulate the successes and learnings from marketing campaigns, steering future initiatives.
• Team Leadership Excellence:
• Assemble and lead a dynamic team of regional marketers, specialising in event, content and partner marketing, fostering a culture of excellence.
• Strategic Alignment with Sales:
• Collaborate closely with APAC Sales leadership to identify strategic levers for robust pipeline growth across the region and across each segment.
• Content Leadership:
• Craft and oversee the development of regionally relevant marketing materials, strategically communicating product features and benefits.
• Campaign Innovation:
• Innovate and execute marketing campaigns that surpass regional revenue goals, collaborating seamlessly with product and partnership teams.
• Compelling Brand Positioning:
• Shape a compelling regional story and narrative to strategically position our products, creating a lasting impact.
• Event Mastery:
• Plan and execute impactful, locally relevant events, webinars, and Account-Based Marketing (ABM) initiatives.
• Customer Marketing Expertise:
• Direct regional customer marketing initiatives to drive customer expansion and retention, ensuring lasting partnerships.
• Global Collaboration Excellence:
• Collaborate seamlessly with the global localisation team to ensure effective communication and brand consistency.
• Technology Orchestration:
• Orchestrate the implementation of cutting-edge technology platforms and resources to elevate our marketing capabilities.
• Performance Measurement Proficiency:
• Implement a rigorous measurement framework and regularly report the impactful results of marketing activities, steering the future course.

Your Profile:

Essentials:

• 15+ years of demonstrated experience in B2B marketing with scaled or scaling SaaS companies.
• Proven ability to drive lead generation and customer expansion at scale in B2B SaaS products within the APAC region, including Japan.
• Strong track record of growing, leading and developing high-performance marketing teams.  
• Ability to utilise data and insights to craft a comprehensive story relevant to the targeted customer segment (Enterprise, Mid Market and Commercial), with a focus on a full funnel approach throughout the customer journey 
• Demonstrated experience with and understanding of nuances of the region; country by country.
• Adept at thriving within a complex matrix environment, managing cross functional relationships and stakeholders and reporting into the US.
• Successful history of expanding into new countries or territories.
• Eligibility to work in Australia without restriction.

Desirables:

• Educational background in a marketing-related field.
• Deep understanding of enterprise marketing, combined with commercial and mid-market expertise.
• Additional language proficiency. 

Klaviyo in APAC:

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an very early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is ‘always learning’ and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo generally managers are often promoted up into their roles and people are regularly being promoted or moving into new functional areas - it really is an education through experience here. 

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Role Overview

As Senior Manager, Commercial Partnerships, APAC, you’ll lead the development and growth of Klaviyo’s channel and alliances ecosystem across Asia–Pacific. This is a highly strategic, hands‑on role that combines team leadership, partner enablement, and market expansion.

You will be responsible for:

• Managing and growing our top‑tier Commercial partner book of business in Australia & New Zealand (ANZ), managed by our Commercial PAMs.
• Building and scaling a high‑performing Commercial partner team in Asia and developing a reseller and alliances channel across Asia to accelerate regional growth.

You will treat Channel & Alliances as a core revenue engine – not a side program – by running a disciplined, data‑driven operating rhythm, embedding structured co‑sell motions with Sales and CS, and putting AI‑first practices at the center of how the team plans, executes, and reports.

This role is ideal for a player‑coach who can scale Klaviyo’s presence across diverse markets while driving revenue through strong partner‑led motions and building the leadership bench for APAC.

How You’ll Make an Impact

• Set and execute the APAC Commercial Channel & Alliances strategy, including the ANZ Commercial partner portfolio and Asia reseller motion, aligned to regional ARR, NDR, and multiproduct goals.
• Drive predictable partner‑sourced and partner‑influenced pipeline and ARR through a disciplined operating rhythm, inspection, and accurate forecasting.
• Lead, coach, and scale a high‑performing Commercial partner team across APAC, creating a high‑accountability, high‑support culture.
• Embed structured co‑sell motions with Sales and CS so partners are consistently involved in real customer work across new business, onboarding, and expansion.
• Design and run a scaled, high‑velocity partner motion for smaller agencies and resellers alongside the managed tier, balancing depth with breadth across the Commercial base.
• Elevate partner experience and alliances via scalable enablement programs, joint GTM plays, and strong governance (rules of engagement, deal registration, and QBRs).

How Success Will Be Measured

You’ll be measured on a mix of outcomes and leading indicators, including:

• Partner‑sourced and partner‑influenced ARR and pipeline in Commercial segments.
• Pipeline coverage and conversion for partner‑attached opportunities (by market and segment).
• Multiproduct attach rate (e.g. SMS, WhatsApp, MA, K:Service, Reviews, CDP) via partners.
• Activation, productivity, and health of managed partners (time‑to‑first‑deal, deals per partner, QBR participation, certifications).
• Team performance and development: attainment vs goals, progression, and internal partner/Sales feedback.

Required Skills & Qualifications

• Proven experience in partnerships, channel sales, or business development, with a focus on Commercial or mid‑market SaaS.
• Track record of building and managing partner teams and reseller ecosystems, including owning revenue and pipeline targets.
• Strong understanding of APAC markets, with direct experience in ANZ and Asia highly preferred.
• Excellent communication and relationship‑building skills with both internal and external stakeholders, including C‑level.
• Data‑driven operator with expertise in forecasting, pipeline management, and partner performance analysis.
• Ability to thrive in a fast‑paced, high‑growth environment with competing priorities.
• Demonstrable AI‑first thinking: proven ability to identify, test, and implement AI‑driven workflows that increase team efficiency, effectiveness, and scalability.
• Comfort experimenting with AI in work or personal projects, with a desire to responsibly explore new AI tools and workflows to make work smarter and more efficient.

Preferred Qualifications

• Experience building or leading Channel & Alliances motions (agencies, SIs, BPOs, ISVs, resellers) across multiple APAC markets.
• Exposure to ecommerce and martech ecosystems (e.g. Shopify, WooCommerce, SFCC, Magento, or adjacent platforms).
• Prior experience designing and running co‑sell programs and GTM plays with agencies and global alliances partnerships.
• People management experience in high‑growth environments, especially managing Partner Account Managers or Channel sellers.

Klaviyo in APAC

We are starting small but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go‑to‑market teams in sales, customer success, partnerships, marketing, recruiting and product support.

As the team grows, we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo, but with its own local identity within our Sydney‑based and broader APAC teams. This is your unique opportunity to join us at a very early stage and help shape the future of Klaviyo in APAC – and the leadership engine we build through Channel & Alliances.

One of our values as a company is “always learning”, and you can feel that in APAC. People are looking to grow and develop, and Klaviyo provides a great platform to do so. As we are still relatively early in our journey in APAC, there is significant headroom to grow and develop within your role – we are looking for the leaders of the future.

At Klaviyo, managers are often promoted up into their roles, and people are regularly promoted or move into new functional areas – it really is an education through experience here.

We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate‑submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey for more detail.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here