Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Job Title: Sales Specialist, CEW and VR

Reporting to: Director of Sales, Canada
Direct Reports: None
Location: Remotely anywhere in Canada
Travel expectations: approximately 50%

Your Impact

The Canadian Sales Specialist for CEW & VR is responsible for selling TASER and Virtual Reality training products and services to Municipal, Provincial and Federal agencies. This is a quota carrying, external field position. Your ability to articulate life-saving solutions, build and maintain senior level relationships within the government, navigate across customer needs for training and implementations, are critical factors in success in this role.

At Axon, our goal is to make each individual feel valued for his or her contributions to the company’s mission to protect life. We are looking for intelligent people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day. Life at Axon is fast paced, challenging and meaningful. Here, you’ll take ownership and drive real change. You will constantly grow as you work hard for a mission that matters at a company where you matter.

What You’ll Do:

• Develop and Execute Account Strategies: Develop a clear and specific sales strategy that outlines the plan for key agencies and our Canadian distribution partner, initiating trials & evaluations and supporting the Canadian TASER Advisory Board members. The sales plan should outline specific targeted agencies and activity needed to develop sales, key contacts and relationships with customers.
• Build and Maintain a Robust Sales Pipeline: Identify key opportunities and produce a verified pipeline for Municipal, Provincial & Federal (Public Safety agencies) and adjacent markets such as Corrections, that is at least three times greater than the quota associated for the region.
• Learn the Axon Ecosystem: develop a deep understanding of how each of the products and services relates to helping our customers be more effective in the field. Be able to articulate the value of the Axon product and services in a meaningful way that resonates with our customers. Partner with the Canadian TASER Advisory Board members on key value propositions, training and plans to increase utilization and training across TASER suite of products and services.
• Increase Market Awareness: In connection with our Sales Director and Marketing team, assist in developing a marketing plan and key messaging for Provincial, Federal and Adjacent markets in Canada for the growth and acquisition of TASERs. The marketing plan should include key messaging, collateral and event strategies including a timeline for execution for each component.
• Manage and Oversee Proposal Responses: Assist our proposals team with responses to Request for Proposals (RFP) for customers, support for our distribution partner and the Canadian TASER Advisory Board with demonstrations and training of CEW instructors across Canada. While working with the Bid Response teams, you will be leading the strategy on the response and ultimately be responsible for the completeness and execution of RFP responses.
• Manage Customer Relationships: Cultivate relationships with both executive and operational leaders within public safety agencies. Ensure seamless customer experiences through proactive engagement and problem-solving.
• Accurate CRM Management: Maintain complete status of opportunities in Salesforce.com in an accurate and timely manner.
• Document opportunity statuses including Opportunity value, Close dates and Next Steps, while managing to a 3:1 ratio of opportunity pipeline to quota
• Collaborate with Internal Teams: Work closely with Axon’s customer success, engineering, and program management teams to ensure that customer projects are delivered on time and that customers derive measurable value from Axon’s solutions.

What You’ll Bring:

• Track Record of Success: Proven experience exceeding sales targets in a complex, consultative sales environment, particularly in public safety, SaaS, or cloud-based solutions.
• Public Safety Sales Experience: Deep understanding of municipal procurement processes, public safety technology, and the ability to navigate complex deals.
• Solution-Oriented Mindset: Ability to translate complex customer needs into innovative Axon solutions, helping agencies enhance public safety, officer accountability, and efficiency.
• Technical Acumen: Familiarity with cloud computing, SaaS solutions, and (preferably) digital evidence management systems. Experience working with public safety IT leaders to drive cloud and digital transformation initiatives.
• Collaborative Leadership: Proven ability to work cross-functionally within an organization to deliver comprehensive, high-impact customer solutions.
• Law Enforcement/Public Safety Knowledge: Experience working with law enforcement or public safety agencies is a strong plus. Ability to connect Axon’s mission and products to the unique challenges of public safety.
• Travel Flexibility: Willingness to travel up to 50% to meet with key customers and stakeholders across Western Canada.
• Bilingual: While not mandatory, French and English is an asset

Desired Attributes:

• Self-starter that enjoys working remotely
• Experience training and increasing utilization of a suite of products or services
• Responsible for own scheduling and territory management
• Must be willing and able to travel up to and above 50% at times
• Required to attend and successfully complete TASER Master Instructor School
• Driven to exceed results in fast-growing market
• Experience with longer sales cycles to Government and following rigid procurement processes

Job Title: Account Executive, Western Canada

Reporting to: Director of Sales, Canada
Direct Reports: None
Location: Remotely anywhere in Canada (preferably Vancouver, Calgary or Edmonton)
Travel expectations: approximately 50%

Your Impact
As an Account Executive at Axon, you will play a key role in helping small-mid-sized Canadian public safety agencies in Western Canada to adopt technology that saves lives, reduces public safety risks, and enhances transparency. You will be supporting the adoption of Axon’s ecosystem of products—including body-worn and in-car cameras, TASER devices, and cloud-based software platforms including our digital evidence management system—across customers in Western Canada. Your success will be measured by your ability to build and maintain senior-level relationships, drive large, complex opportunities, and align Axon’s solutions with the mission-critical needs of our customers. This is a quota carrying, external field position.

At Axon, our goal is to make each individual feel valued for his or her contributions to the company’s mission to protect life. We are looking for intelligent people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day. Life at Axon is fast paced, challenging and meaningful. Here, you’ll take ownership and drive real change. You will constantly grow as you work hard for a mission that matters at a company where you matter.

What You’ll Do:

• Develop and Execute Account Strategies: Create comprehensive account strategies that align Axon’s solutions with the mission-critical needs of small and mid-sized public safety agencies, focusing on officer safety, operational efficiency, and digital transformation. This will require close collaboration with other internal members of the account team(s).
• Drive Complex Sales Engagements: Manage long sales cycles, leading to high-value, multi-year agreements with customers. Facilitate discovery meetings, present Axon’s value propositions, and lead customer negotiations.
• Help increase market share and achieve Axon’s strategic objectives by maximizing revenue and customer satisfaction within your designated agencies.
• Support Public Safety Innovation: Partner with internal teams to present Axon’s innovative public safety technologies, such as TASER 10, Axon Fleet, Axon Body 4, Axon Evidence, and Axon VR training programs, demonstrating how these solutions transform agency operations.
• Manage Customer Relationships: Cultivate relationships with both executive and operational leaders within public safety agencies. Ensure seamless customer experiences through proactive engagement and problem-solving.
• Champion Public Safety Outcomes: Position Axon as a key enabler of public safety initiatives, helping agencies meet their operational and safety goals while enhancing transparency and accountability.
• Collaborate with Internal Teams: Work closely with Axon’s customer success, engineering, and program management teams to ensure that customer projects are delivered on time and that customers derive measurable value from Axon’s solutions.
• Accurate CRM Management: Maintain up-to-date records of customer interactions, opportunities, and forecasts in Salesforce. Use this data to drive proactive sales strategies and ensure visibility for internal stakeholders.

Key Performance Indicators:

• Revenue Growth: Achieve or exceed annual revenue targets by closing high value - opportunities with small-medium sized public safety agencies.
• Market Penetration: Lead the expansion of Axon’s solutions across Canada’s public safety agencies, securing contracts with net new agencies and expanding Axon’s footprint in existing accounts within your first year.
• Strategic Solution Selling: Collaborate with agencies to identify and address their pain points through Axon’s full suite of products, including Axon Records, Fleet, and Evidence.com. Develop tailored solutions that result in improved officer safety, enhanced agency transparency, and streamlined workflows.
• Executive Relationships: In conjunction with Axon Canada’s leadership and other team members, establish and maintain high-trust relationships with senior leaders (Chiefs of Police, Deputy Chiefs, CIOs, etc.) within assigned agencies, positioning Axon as a long-term partner in public safety technology.
• Cross-Functional Leadership and Collaboration: Lead a cross-functional Axon team, including product, engineering, and sales engineers, to ensure customer success and satisfaction, delivering 100% on all project commitments for assigned accounts. Develop strong relationships within the Canadian team and throughout other divisions throughout Axon to serve as an advocate for our Canadian customers.
• Contract & Negotiation Leadership: Lead the proposal and negotiation process for contracts, ensuring competitive positioning and successful long-term engagements.
• Customer Feedback Loop: Gather actionable insights from assigned agencies to inform Axon’s product development and ensure that Axon’s solutions meet public safety needs. Contribute at least 5 pieces of actionable product feedback per quarter in partnership with our Customer Success team.
• Retention & Expansion: Achieve a customer retention rate of 95% or higher by building long-term trust and consistently delivering value. Identify and close upsell opportunities for additional products (e.g., VR training, in-car video systems) within 12 months.
• Forecasting Accuracy: Deliver accurate, data-driven forecasts with a 90%+ accuracy rate, maintaining transparency and proactive communication with senior management about your pipeline and expected deal closure.

What You’ll Bring:

• Track Record of Success: Proven experience exceeding sales targets in a complex, consultative sales environment, particularly in public safety, SaaS, or cloud-based solutions.
• Public Safety Sales Experience: Deep understanding of municipal procurement processes, public safety technology, and the ability to navigate complex deals.
• Solution-Oriented Mindset: Ability to translate complex customer needs into innovative Axon solutions, helping agencies enhance public safety, officer accountability, and efficiency.
• Technical Acumen: Familiarity with cloud computing, SaaS solutions, and (preferably) digital evidence management systems. Experience working with public safety IT leaders to drive cloud and digital transformation initiatives.
• Collaborative Leadership: Proven ability to work cross-functionally within an organization to deliver comprehensive, high-impact customer solutions. Leadership experience in managing multi-stakeholder projects is a plus.
• Law Enforcement/Public Safety Knowledge: Experience working with law enforcement or public safety agencies is a strong plus. Ability to connect Axon’s mission and products to the unique challenges of public safety.
• Travel Flexibility: Willingness to travel up to 50% to meet with key customers and stakeholders across Western Canada.

We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market team in San Francisco! In addition to laying the foundation of the team, the Senior Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives using Reddit's advertising suite.

Please note that this role is required to work in-person from our SF office 1-2 days per week.

Core Responsibilities:

• Collaborate with existing clients to deliver Reddit solutions that help achieve those customers’ marketing and business goals
• Identify areas of additional opportunity within existing client relationships, including new lines of business, and move them through to close
• Collaborate with Account Managers to create long-term, mutually beneficial partnerships between your customer base and Reddit
• Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor
• Communicate feedback on our sales processes, narratives, and products to advocate for customers and improve the team's effectiveness and efficiency
• Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
• Proactively construct upfront and joint business plans with top clients
• Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
• Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
• Leverage data from internal and external sources to inform client strategies and pitch proposals
• Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
• Act as an internal lead by actively volunteering in team meetings and Reddit special projects
• Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
• Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
• Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
• Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
• Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
• Provide thought leadership and act as a Reddit evangelist with partners and at industry events
• Share your industry, client, and product expertise by mentoring and training other team members
• Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
• Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Qualifications: 

• 8-12 years of experience in digital media with at least 4-7 years of experience in sales
• Proven experience managing relationships up through C-level executives
• Deep industry expertise in specific verticals, product types, and/or measurement solutions
• Deep existing relationships within the agency and client direct space
• Subject matter expertise in the social media landscape and native advertising
• Experience building and executing long-term account growth strategies
• Demonstrated top-performer achievement against sales targets
• Ability to lead special projects
• Ability to manage and scale a book of business greater than 20 accounts
• Positive outlook, team player
• Demonstrated high achievement against sales targets
• Motivated self-starter who thrives in unstructured environments
• BA / BS degree or equivalent work experience

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave  

About Whop

Whop is a financial technology company on a mission to provide the world with sustainable income. Our vision is to create the world’s largest internet market, where people can create, connect, and transact all from a single platform. Whop enables individuals and businesses to accept payments, launch ventures, and engage with others across the network. 

Today, Whop facilitates over $3 billion in annual payouts to people in 144 countries. Growth continues to accelerate, with gross transaction volume increasing roughly 25% month over month. 

Whop has raised hundreds of millions from institutional investors like Insight, Bain Capital Ventures, A*, and Peter Thiel — including a recent strategic investment from Tether, the largest stablecoin company in the world.

Our current team is made up of young, passionate entrepreneurs who grew up on the internet — over 75% built a business before joining Whop, including 53 former founders and 30 who scaled past $1M in revenue. Product leadership includes backgrounds from Meta and Robinhood.

For more information, visit whop.com.

About the role

Whop is hiring our first dedicated security hire.  You will work closely with our CTO to uplevel the team’s security posture. 

This role is responsible for owning all security outcomes: infrastructure, compliance, external programs, and internal security. You'll drive execution and hold an extremely high bar for our security posture. We are looking for someone highly technical – an engineer first.   The ideal candidate is a backend/infra engineer who evolved into security — you owned security at a startup because no one else would.

We're mid-SOC2 with a handful of vendors supporting our IT and Security. You'll inherit these relationships and make them yours, and work across every internal team to drive execution. You'll work closely with the CTO, head of legal, chief of staff, and head of ops.

This is a hands-on role. We are looking for a technical individual contributor to independently build these programs from scratch. 

Scope:

• Own SOC2 and data privacy compliance (audits, GDPR, CCPA)
• Own infrastructure security (AWS, Vercel, Cloudflare, PlanetScale - secrets, access controls, monitoring)
• Own security incident response (detection, triage, remediation, post-mortems)
• Own external security programs (bug bounty, pen tests, threat monitoring)
• Own internal security (IT vendor, device security, office security, training)
• First line of escalation for all security issues

What we’re looking for

• Highly technical — understands backend systems, infra, APIs, how things break. Can actually fix issues, not just identify them
• Extremely organized, high attention to detail
• High agency, scrappy, and urgent
• Extremely clear communicator - written and verbal
• Paranoid in the right way - thinks like an attacker to protect us
• Willing to push back, but trusted enough that people listen
• Highly available and responsive
• Always learning, loves to teach
• Builds systems that make you redundant over time
• 5+ years in security, has owned a program before
• Low-ego - cares about outcomes, not credit
• Uses modern tools (AI agents), and stays current on threat landscape 
• Constantly monitors and adjusts what you ship
• Series A/B or high-growth startup experience preferred

Your first 90 days will look like the following:

• Within 30 days, you’ve mapped how access, data, money, and production systems actually work at Whop. Incident detection is materially improved through stronger logging and monitoring, with clear signals for suspicious access and misuse. You’ve established clean ownership and escalation for security incidents, tightened obvious risk boundaries, and taken ownership of all security-relevant systems and vendors without broadcasting internal gaps.

• Within 60 days, security fundamentals are standardized and enforced through engineering systems, not policy alone. Identity, access, secrets, devices, production access, and financial systems operate on least-privilege defaults with strong auditability and fast revocation. Guardrails are embedded into workflows so engineers and operators naturally do the safe thing. SOC 2 is in final stages as a consequence of these systems being in place and actively used.

• Within 90 days, Whop’s security posture is durable under real-world pressure. External security programs are live, incidents are detected early and handled predictably, and critical systems are resilient to abuse, compromise, and traffic spikes. Sensitive data is controlled and minimized by default. Employees can safely use modern tools, including AI, without creating hidden risk. SOC 2 is complete, policies are followed in practice, and security runs autonomously day-to-day with minimal CTO involvement.

   

Benefits Overview

✅ Minimum cash comp of $250,000K + a competitive equity package

❤️ Unlimited PTO, with full health, vision, dental coverage

🍕 Lunch & dinner paid for Monday thru Friday

💻 3k ramp card to get you the latest Macbook Pro & tech accessories

This role is a Security Lead Engineer who will report to the CTO.

Role Overview

The Executive Engagement Officer supports Axon’s Global Executive Engagement function by coordinating, preparing, and executing executive-level engagement activities across international markets. Working under the direction of the Senior Vice President, Global Sales Programs & Partners, this role ensures that engagements with senior police, defence, and government leaders are well-prepared, professionally delivered, and effectively followed through. The role focuses on operational execution, stakeholder coordination, and internal alignment rather than setting strategy or owning executive relationships independently.

Key Contribution

As Axon’s portfolio and international footprint continue to expand, effective executive engagement requires discipline, consistency, and high-quality execution. In this role, you will support engagement activities that strengthen Axon’s relationships with senior public safety leaders and ensure continuity across meetings, events, and follow-up actions. Your work helps translate executive interactions into sustained engagement and supports the broader adoption of Axon’s ecosystem, including TASER, body-worn video, digital evidence, and cloud-based solutions.

Key Responsibilities

• Support the planning and execution of executive engagements with senior leaders across police, defence, and government agencies internationally.
• Prepare and coordinate briefing materials, background research, stakeholder profiles, and meeting documentation.
• Maintain accurate records of executive engagements, including stakeholder contacts, engagement history, and agreed next steps.
• Coordinate internally with regional sales leaders, consultants, and cross-functional teams to support engagement objectives.
• Assist with the organisation and delivery of executive roundtables, forums, and high-level meetings, including logistics, agendas, and participant coordination.
• Track engagement outcomes and actions, ensuring timely follow-up and internal visibility.
• Support the coordination and administration of external advisors and consultants in line with approved engagement plans.
• Represent Axon at selected meetings or events as delegated and accompanied, ensuring alignment with agreed messaging and objectives.
• Monitor relevant public safety, regulatory, and market developments to support engagement preparation and situational awareness.
• Contribute to internal reporting, summaries, and insights related to executive engagement activity.

Performance Measures

• Executive engagements are consistently well-prepared, documented, and followed through.
• Engagement records and stakeholder information are accurate and maintained.
• Internal stakeholders report effective coordination and communication.
• Executive roundtables and events are delivered professionally and to plan.
• Consultant and advisor coordination is timely, compliant, and aligned to priorities set by the Director, Global Executive Engagement.
• Engagement processes and templates are applied consistently.

Experience and Capabilities

• 5+ years’ experience in executive engagement support, government relations, program coordination, or senior stakeholder management.
• Experience working with police, defence, government, or public sector organisations is strongly preferred.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Clear, professional written and verbal communication skills, including preparation of briefing materials.
• High level of discretion and professionalism when working with senior leaders and sensitive information.
• Ability to operate effectively across regions, cultures, and time zones.
• Proactive, reliable, and detail-oriented working style.
• Proficiency in Microsoft Office and standard collaboration tools.
• Willingness to travel internationally as required, typically up to 40–50%.

Role Overview

The Executive Engagement Officer supports Axon’s Global Executive Engagement function by coordinating, preparing, and executing executive-level engagement activities across international markets. Working under the direction of the Senior Vice President, Global Sales Programs & Partners, this role ensures that engagements with senior police, defence, and government leaders are well-prepared, professionally delivered, and effectively followed through. The role focuses on operational execution, stakeholder coordination, and internal alignment rather than setting strategy or owning executive relationships independently.

Key Contribution

As Axon’s portfolio and international footprint continue to expand, effective executive engagement requires discipline, consistency, and high-quality execution. In this role, you will support engagement activities that strengthen Axon’s relationships with senior public safety leaders and ensure continuity across meetings, events, and follow-up actions. Your work helps translate executive interactions into sustained engagement and supports the broader adoption of Axon’s ecosystem, including TASER, body-worn video, digital evidence, and cloud-based solutions.

Key Responsibilities

• Support the planning and execution of executive engagements with senior leaders across police, defence, and government agencies internationally.
• Prepare and coordinate briefing materials, background research, stakeholder profiles, and meeting documentation.
• Maintain accurate records of executive engagements, including stakeholder contacts, engagement history, and agreed next steps.
• Coordinate internally with regional sales leaders, consultants, and cross-functional teams to support engagement objectives.
• Assist with the organisation and delivery of executive roundtables, forums, and high-level meetings, including logistics, agendas, and participant coordination.
• Track engagement outcomes and actions, ensuring timely follow-up and internal visibility.
• Support the coordination and administration of external advisors and consultants in line with approved engagement plans.
• Represent Axon at selected meetings or events as delegated and accompanied, ensuring alignment with agreed messaging and objectives.
• Monitor relevant public safety, regulatory, and market developments to support engagement preparation and situational awareness.
• Contribute to internal reporting, summaries, and insights related to executive engagement activity.

Performance Measures

• Executive engagements are consistently well-prepared, documented, and followed through.
• Engagement records and stakeholder information are accurate and maintained.
• Internal stakeholders report effective coordination and communication.
• Executive roundtables and events are delivered professionally and to plan.
• Consultant and advisor coordination is timely, compliant, and aligned to priorities set by the Director, Global Executive Engagement.
• Engagement processes and templates are applied consistently.

Experience and Capabilities

• 5+ years’ experience in executive engagement support, government relations, program coordination, or senior stakeholder management.
• Experience working with police, defence, government, or public sector organisations is strongly preferred.
• Strong organisational and coordination skills, with the ability to manage multiple priorities.
• Clear, professional written and verbal communication skills, including preparation of briefing materials.
• High level of discretion and professionalism when working with senior leaders and sensitive information.
• Ability to operate effectively across regions, cultures, and time zones.
• Proactive, reliable, and detail-oriented working style.
• Proficiency in Microsoft Office and standard collaboration tools.
• Willingness to travel internationally as required, typically up to 40–50%.

Compliance Manager

Requirements:

• 7+ years of mortgage compliance experience at a non-bank lender, mortgage company, or state/federal regulatory agency
•   Expert-level knowledge of multi-state NMLS licensing for both entities and individuals, including license applications, amendments, renewals, and surety bond     management; expert-level knowledge of multi-state licensing for both entities and individuals for title and escrow companies strongly preferred
•   Hands-on experience preparing and submitting regulatory filings, including HMDA LAR, NMLS Mortgage Call Reports (MCR), and state-specific periodic reports
•   Demonstrated ability to administer a Compliance Management System (CMS), including policy maintenance, training programs, and complaint management
•   Track record of managing state and federal (CFPB) regulatory examinations from preparation through remediation
•   Working knowledge of BSA/AML compliance program requirements, including SAR and CTR filing obligations; ability to serve as AML Compliance Officer if required
•   Experience identifying, tracking, and implementing regulatory changes affecting mortgage origination operations
•   Ability to resolve day-to-day loan-level compliance issues in a fast-paced, high-volume origination environment
•   Bachelor’s degree in business, law, or related field required; CRCM, CAMS, or comparable professional designation strongly preferred

About Us

NLG Capital, the investment management company of NLG, manages approximately $40+ billion in AUM. Our purpose is simple – to allow NLG to keep its promises. How we do this – an obsessive focus on delivering investment results. We drive results through a rigorous but collaborative investment process, and we hold ourselves to the highest of standards, both as investors and teammates. While our process is based on rigor, our culture is based on our guiding principles: Meritocracy, Uncompromising Transparency, Intellectual Honesty, Performance Driven Learning, Relentless Pursuit of Excellence. These principles serve as the foundation of our team.  They govern the way we conduct ourselves, how we interact with teammates and how we approach every investment decision.  We act with the integrity and humility required to make the investment decision that is right for the firm, and ultimately our policyholders.  Our culture has been deliberately built to foster curiosity and provide opportunities to learn and grow, both as people and investors. The flat and collaborative nature of our team promotes an atmosphere where the best ideas are continually expressed and rewarded. Our pursuit of excellence is unwavering.

Role Summary

In this role, you will provide administrative support to our Chief Investment Officer (CIO) and NLG Capital Leadership team.  In addition, you will be responsible for planning, organizing and/or managing special projects to deliver against our strategic objectives. Providing in-depth administrative and project coordination support, you will interface with external partners and all levels of leadership throughout the Company. Strong organization, prioritization, discretionary judgement, communication and multi-tasking skills are essential in this role and are the keys to your success in handling ever-changing demands and bringing leaders together.

This position currently offers an onsite work schedule, with the expectation that you are in the office four days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

• Provide timely and effective administrative support to our CIO and the NLG Capital Leadership Team
• Draft communications as needed; collaborate with leadership on messaging and manage information flow
• Arrange travel, accommodations, itineraries and all correspondence related to necessary arrangements including management of expense reports
• Plan, organize and execute events such as meetings, team building activities, luncheons, client dinners and special projects
• Manage the day-to-day administrative affairs of our CIO - maintaining a high degree of confidentiality & discretion; anticipate needs and proactively bring together appropriate people and resources to support our CIO in addressing issues
• Provide comprehensive support services to our CIO that ensures professional, responsive, and effective experiences at all levels of the organization – tracks and helps drive completion of key deliverables and follows up on outstanding action items
• Provide sophisticated calendar management; prioritize inquiries and requests while troubleshooting conflicts with little guidance, make judgements and recommendations to ensure smooth day-to-day engagements
• Manage a variety of departmental operations, such as team onboarding and inventory needs.
• Work collaboratively with other administrative professionals to request and assemble information, assist in formatting, and proof reading of business documents, as well as internal and external communications – commitment to the success of the team over personal success

Minimum Qualifications

• Bachelor’s degree in Business Administration or related field; equivalent years of job experience or certification
• Minimum of 5 years of administrative professional experience
• Experience in project coordination
• High level interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy and ability to interact effectively with all levels of employees, customers and vendors
• Strong verbal, written, and phone communication skills
• A self-starter with the ability to work without direct supervision; think independently to problem solve; take the initiative to resolve administrative and procedural issues; evaluate alternatives and make recommendations with tact and discretion
• Ability to work in a fast-paced and ever-changing environment with demonstrated ability to manage multiple competing tasks and demands.
• Willing and available to work the hours necessary to meet the demands of the business.
• Completes assignments efficiently and in a timely manner, demonstrating a commitment to quality and attention to detail.
• Ability to work onsite Monday – Thursday, with flexibility to be onsite on Fridays when there is a business need. 
• Able to pass a background check.

Preferred Qualifications

• Proficient with various job-related computer software applications (e.g., MSO365, Concur, Salesforce, UltiPro) as well as the demonstrated ability to rapidly learn new company-specific systems and processes

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Executive Assistant – Investment Team

Please note that we do not offer visa sponsorship for this position.

In this role, you will provide executive-level administrative support to our Chief Investment Officer (CIO) and NLG Capital Leadership team.  In addition, you will be responsible for planning, organizing and/or managing special projects to deliver against our strategic objectives. Providing in-depth administrative and project coordination support, you will interface with external partners and all levels of leadership throughout the Company. Strong organization, prioritization, discretionary judgement, communication and multi-tasking skills are essential in this role and are the keys to your success in handling ever-changing demands and bringing leaders together.

Company Summary

For 175 years, National Life Group (“NLG”) has aimed to keep their promises to provide families stability in good times and in bad. And throughout that history, they have provided peace of mind to those families as they plan their futures.

As a mission-driven business, the cause of what they do is as important as the products they sell. And their cause is a very simple one, directed at the people who live and work on America’s Main Streets: “To Do good in our communities and with the individual families we serve.”

NLG Capital, the investment management company of NLG, manages approximately $40+ billion in AUM.  Our purpose is simple – to allow NLG to keep its promises.  How we do this – an obsessive focus on delivering investment results.  We drive results through a rigorous but collaborative investment process, and we hold ourselves to the highest of standards, both as investors and teammates.  While our process is based on rigor, our culture is based on our guiding principles: meritocracy, uncompromising transparency, intellectual honesty, performance driven learning, and the relentless pursuit of excellence.  These principles serve as the foundation of our team.  They govern the way we conduct ourselves, how we interact with teammates and how we approach every investment decision.  We act with the integrity and humility required to make the investment decision that is right for the firm, and ultimately our policyholders. Our culture has been deliberately built to foster curiosity and provide opportunities to learn and grow, both as people and investors.  The flat and collaborative nature of our team promotes an atmosphere where the best ideas are continually expressed and rewarded.  Our pursuit of excellence is unwavering.

Role Summary

In this role, you will provide executive-level administrative support to our Chief Investment Officer (CIO) and NLG Capital Leadership team.  In addition, you will be responsible for planning, organizing and/or managing special projects to deliver against our strategic objectives. Providing in-depth administrative and project coordination support, you will interface with external partners and all levels of leadership throughout the Company.  Strong organization, prioritization, discretionary judgement, communication and multi-tasking skills are essential in this role and are the keys to your success in handling ever-changing demands and bringing leaders together. 

Essential Duties and Responsibilities

• Provide timely and effective administrative support to our CIO and the NLG Capital Leadership Team
• Draft communications as needed; collaborate with leadership on messaging and manage information flow
• Arrange travel, accommodations, itineraries and all correspondence related to necessary arrangements including management of expense reports
• Plan, organize and execute events such as meetings, team building activities, luncheons, client dinners and special projects
• Manage the day-to-day administrative affairs of our CIO - maintaining a high degree of confidentiality & discretion; anticipate needs and proactively bring together appropriate people and resources to support our CIO in addressing issues
• Provide comprehensive support services to our CIO that ensures professional, responsive, and effective experiences at all levels of the organization – tracks and helps drive completion of key deliverables and follows up on outstanding action items
• Provide sophisticated calendar management; prioritize inquiries and requests while troubleshooting conflicts with little guidance, make judgements and recommendations to ensure smooth day-to-day engagements
• Manage a variety of departmental operations, such as team onboarding and inventory needs.
• Work collaboratively with other administrative professionals to request and assemble information, assist in formatting, and proof reading of business documents, as well as internal and external communications – commitment to the success of the team over personal success

Minimum Qualifications

• Bachelor’s degree
• Investment/asset manager experience
• Extensive administrative experience with a demonstrated record of success as a C-suite administrative professional
• Experience in project coordination
• High level interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact and diplomacy and ability to interact effectively with all levels of employees, customers and vendors
• Strong verbal, written, and phone communication skills
• A self-starter with the ability to work without direct supervision; think independently to problem solve; take the initiative to resolve administrative and procedural issues; evaluate alternatives and make recommendations with tact and discretion
• Ability to work in a fast-paced and ever-changing environment with demonstrated ability to manage multiple competing tasks and demands.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of a variety of software applications, as well as the demonstrated ability to rapidly learn new Company-specific systems and processes.
• Willing and available to work the hours necessary to meet the demands of the business.
• Completes assignments efficiently and in a timely manner, demonstrating a commitment to quality and attention to detail.
• Ability to work onsite Monday – Thursday, with flexibility to be onsite on Fridays when there is a business need. 
• Able to pass a background check.

Benefits

• • Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Please note that we do not offer visa sponsorship for this position.

This role required a minimum of 10 years of Life and Annuity information technology experience.

KEY RESPONSIBILITIES

National Life Group is in the midst of significant growth and enterprise transformation, requiring technology to evolve to the next gen of maturity to enable greater scale, better customer experiences, and foster top-line growth. The role of the Chief Technology Officer is to lead the modernization of the company’s core insurance platforms and technology ecosystem so the organization can grow efficiently, innovate faster, and compete effectively in a rapidly changing life insurance and annuity market.

The CTO will play a lead role in transforming and managing core technology platforms while driving innovation through technology and thought leadership. The CTO will be responsible for assessing the talent to ensure they are fit for purpose and provide the skills, capabilities, behaviors, and processes required to deliver a modern, agile, and integrated environment.  The CTO will lead transformations across cloud computing, contemporary software architectures, continuous delivery and DevOps, Advanced Analytics, Machine Learning, and Artificial Intelligence. Additionally, the CTO will be a key partner in promoting new ways of working, including advanced concepts in Agile, Lean Product Development, Lean Operations, and Design Thinking.  Collectively, the CTO is expected to lead these transformations to facilitate National Life’s transformation as it competes in the AI era.

Through disciplined execution, strong partnerships, and clear executive communication, this leader will ensure that technology investments are aligned with business priorities, deliver meaningful returns on investment, and support sustained growth. Ultimately, the CTO will help position National Life’s technology capabilities as a strategic advantage. 

Success in this role will often require careful coordination of activities with the larger (approx. 850 people) IT organization. Candidates must demonstrate the ability to organize complex work streams and collaborate effectively with colleagues and business leaders to influence transformation in a highly outsourced, multi-vendor environment, including onshore and offshore teams. Top candidates will have demonstrated success and feel comfortable working in this heavily outsourced, globally distributed environment.

This is a senior and critical role within the technology leadership team and will report directly to the Chief Information Officer and will have consideration for the CIO role in succession planning.

Other specific responsibilities include:

• Responsible for all aspects of establishing quality technology platforms and services.
• Influence business outcomes collaboratively to define the “art of the possible” for the future state of National Life
• Develop and instill a core innovation and incubation strategy that fosters emerging technology solutions that capture economic value across the National Life organization.
• Develop a fit-for-purpose operating model, based on the right sourcing decisions, location, talent and capability strategy as well as a high-performing team.
• Responsible for ensuring the operating model is optimized in terms of cost and quality of service, and that internal resources and supplier partner relationships meet the agreed model and service framework.
• Create a culture of continuous improvement that proactively manages the resolution of complex problems, identifies their underlying causes and improves processes accordingly.
• The courage to challenge the status quo, fail forward, learn, and influence change through self-awareness, clear communication, humility, and vulnerability

YEAR ONE CRITICAL SUCCESS FACTORS

 The key objectives of the role are to:

• Operate in a fast-paced environment while building trust with IT and the business
• Partner closely with the CIO and be able to run workloads independently
• Clearly understand and adopt the National Life culture and ways of working
• Establish credibility through relationships with business leaders and the IT organization as a whole
• Continue to bring process and rigor to the architecture and development organization
• Infuse AI into IT practices consistently to make it a fabric of IT development operations
• Build relationships with key stakeholders across the business; work diligently to understand business needs and tie those needs back into the IT organization, creating transparency as well as a customer-centric IT environment.
• Bring process and rigor to the IT organization, with particular emphasis on shoring up the architecture and software development lifecycle methodology.
• Assess the IT leadership team and develop or fortify as needed.
• Being able to present and story tell the IT Vision, Technical direction, and various transformation “pitches” to a wide variety of audiences spanning from Board, executive team, business leaders, business operations and IT teammates
• Bringing thought leadership by being asked to participate in various thought leadership areas, strategies, meetings, committees as more than just an IT representative
• The ability to give feedback and receive feedback. Demonstrably changing and learning through received feedback with vulnerability

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• 20+ years of information technology experience and 10+ years of IT leadership and business transformation work in the life and annuities business is required.
• Deep understanding of the business landscape of a Life & Annuity organization, including but not limited to New Business, Underwriting, Claims, InForce management, Product development, Actuarial analysis, and Investment management.
• Recognized achievement in delivering a successful major technology transformation program, and in the delivery of a modern heavily cloud-based environment.
• Proven track record in identifying opportunities and delivering innovative and pragmatic digital solutions that challenge the status quo.
• Willingness to roll-up his/her sleeves and go both deep and wide into technology issues.
• Ability to effectively present technical or complex information to senior management with simplicity.
• Significant experience working with technology vendors through strategic partnership and managing a diverse workforce of internals and externals. Examples include eApplication, Policy Administration, eDelivery, Automated Underwriting, Digital Experiences, Hierarchy based compensation, Licensing and Contracting, Broker/Dealer automation, Fraud and Risk Management, CRM and Workflow
• Strong financial management experience and demonstrable track-record in driving continual improvements in the cost base.
• Experience developing and deploying IT change programs with detailed business case development and delivery at the board or business unit level.
• Track record of successfully working on complicated initiatives encased in ambiguity and uncertainty.
• Strong communication skills and persuasion and influencing skills.
• Broad experience in architecture and application software delivery.
• Adept at defining IT vision and strategy and identifying initiatives that lead to target state architectures and outcomes.
• Adept at continuous learning, especially in emerging areas of technology, modern work practices, and digital transformation.
• Strong and concise communication ability with persuasion and influencing skills in a matrixed organization
• Ability to coach, mentor, and develop a trusted learning organization that creates teams of future leaders
• Broad experience in application software delivery, infrastructure, security, data, and vendor management
• Adept at defining the IT technical direction and identification of initiatives that lead to target state architectures and outcomes. Then bringing people along towards the target state through leadership and influence
• Adept at continuous learning, especially in emerging areas of technology, modern work practices, and digital transformation
• Ability to create a culture of engagement, empowerment, execution, and trust amongst teams through self-awareness, influence, humility, and vulnerability

EDUCATION

• Bachelor’s degree in computer science, information systems, engineering, or a related engineering of science field is required.
• MBA or master’s degree is required.
• Other certifications are preferred but not required

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Chief Compliance Officer

Job Summary

The Chief Compliance Officer (CCO) will lead and oversee the compliance program for NLG Capital, Inc. (the Firm), an SEC-registered investment adviser within the National Life Group family of companies. This senior leadership role is responsible for preparing and executing a forward-looking compliance strategy that ensures adherence to regulatory standards while enabling the Firm’s continued growth across various asset markets—including CLO management, Private Credit, Asset-Backed Finance, and Commercial Real Estate investment strategies.

The CCO will partner closely with the Firm’s leadership team, Board and Legal team to integrate compliance across both traditional insurance asset management and the Firm’s expanding private markets platform. This position plays a critical role in supporting NLG Capital’s strategic shift from public to private assets, providing practical, solutions-oriented compliance guidance that supports innovation while maintaining strong governance and fiduciary standards.

Primary Responsibilities

Strategic Compliance Leadership

• Define and execute a comprehensive compliance strategy aligned with NLG Capital’s growth priorities, including private credit, CLO management, asset-backed finance, commercial real estate and other private markets.
  • Partner with leadership to ensure compliance frameworks enable business objectives while maintaining regulatory integrity and investor confidence.
  • Provide proactive guidance on compliance risks, regulatory developments, and industry trends—particularly those shaping private and alternative investments.
  • Build and maintain a governance framework that spans both traditional insurance investments and private asset platforms.

Regulatory Oversight & Relationship Management

• Serve as the primary point of contact for the SEC and other regulatory bodies, overseeing examinations, inquiries, and communications.
  • Ensure the timely and accurate completion of all regulatory filings (e.g., Form ADV, Rule 206(4)-7 annual reviews) and Board reporting.
  • Monitor and interpret new and evolving regulations affecting investment activities, including private credit, structured finance, and real estate investment activities, ensuring the Firm remains prepared and compliant.

Program Development & Execution

• Lead the design, implementation, and continuous improvement of the Firm’s compliance program, with specific focus on CLO management, private lending, and SPV oversight.
  • Oversee investment compliance monitoring across public and private assets, ensuring that policies, investment mandates, and client restrictions are consistently met.
  • Partner with investment and operations teams to develop compliance controls around credit underwriting, borrower diligence, and collateral management.
  • Leverage data analytics and technology to streamline compliance monitoring and enhance transparency in private asset structures.

Risk Management & Oversight

• Collaborate with Legal, Risk, Operations, and Investments to integrate compliance within the Firm’s broader risk management framework.
  • Identify and address emerging compliance risks associated with illiquid investments, valuation practices, and complex deal structures.

Leadership & Culture

• Build and lead a high-performing compliance team with expertise across both private and traditional investment strategies.
  • Foster a culture of integrity, accountability, and transparency across all levels of the organization.
  • Provide mentorship, training, and thought leadership to enhance compliance knowledge and engagement firmwide.
• Promote a solutions-oriented compliance culture that supports responsible growth and innovation in private markets.

Qualifications

Education

Bachelor’s degree in Finance, Economics, Business, or Law (required). Advanced degree (JD, MBA) or professional certifications (e.g., CFA, CAIA, IACCP) strongly preferred.

Experience

• 10+ years of progressive compliance or legal experience in investment advisory, asset management, or private markets, including at least 10 years in a senior leadership role.
  • Demonstrated expertise in private credit, CLOs, structured finance, and commercial real estate investing, including oversight of Special Purpose Vehicles (SPVs).
  • Proven success leading compliance programs at firms managing both public and private assets.

Skills

• Deep knowledge of SEC regulations, the Investment Advisers Act of 1940, and compliance best practices across alternative and private asset classes.
  • Familiarity with LSTA guidance or similar frameworks governing loan market participation and structured credit.
  • Ability to guide SPV structuring and administration to ensure regulatory compliance and fiduciary standards.
  • Strong collaboration with investment, legal, and operations teams on fund terms, credit agreements, and side letters.
  • Expertise in compliance oversight for lending practices, credit underwriting, and borrower monitoring.
  • Excellent leadership, communication, and relationship management skills, with the ability to engage effectively with regulators, auditors, and senior leadership.

About Us:

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.

In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team.

The Role:

Why you should apply:

Proton is at an inflection point. We started as a CRM for distributors, and now we’re expanding into a multi-product platform. More products to take to market. More problems to solve. More opportunity for a product marketer to make a real impact. We’re looking for a strategic product marketer who knows how to turn product into pipeline. You’ll own go-to-market for new capabilities, sharpen our positioning in a competitive space, and arm Sales with stories that win.You’ll report to our Head of Marketing and work closely with Product, Sales, and our CEO. From day one, you’ll be executing on the core pillars of product marketing—positioning, messaging, enablement, and launches.We move fast, bias hard toward action, and stay close to the customer. If you want real ownership and the chance to directly shape how a startup makes the leap from product to platform, this is the role. 

Comp: $160k-$200k

Note: We care more about drive than a perfect résumé. Maybe you’re running content, sitting in customer success, or doing something else entirely — and you’ve been itching to break into product marketing. If you’re hungry to learn, curious about customers, and not afraid to hustle, apply anyway.

What you’ll own and run with:

• Positioning & messaging: Develop sharp, no-nonsense messaging that explains what Proton does, why it matters, and how we’re different.
• Product launches: Work with Product to ensure every feature and add-on we release—ranging from major launches to minor enhancements—has a clear plan for success.
• Enablement: Create talk tracks, collateral, and resources that help Sales confidently explain and sell what we offer.
• Customer insights: Get inside the minds of our buyers. Talk to customers, shadow users, and listen to discovery calls to understand their challenges, needs, and how they describe their problems. Use these insights to refine messaging and inform our marketing strategy.
• Competitive intelligence: Track market shifts and competitor activity to inform messaging and differentiation.
• Collaborate across teams: Be the go-to expert on our customers—key personas, their pain points, and what makes them tick. Partner with Product, CX, and Sales to make sure everyone is aligned and equipped to deliver on Proton’s potential.
• AI leverage: Figure out how AI can make you better at your job—whether it’s scaling customer insights, accelerating launches, or uncovering competitive angles.

Who you are:

• 3–5 years of product marketing experience in B2B SaaS
• You thrive in the unknown. Ambiguity doesn’t stress you out—it motivates you.
• A knack for building go-to-market strategies that make new product features and releases resonate with customers.
• Bias for action—you dive in, figure things out, and make progress, even when it’s your first time tackling something.
• The ability to write clear, concise product copy and craft stories that connect features to real customer problems and outcomes.
• Strong communication skills—you can take something complex and explain it simply, without oversimplifying.
• A head for numbers—you know how to track what’s working, optimize what’s not, and use data to drive decisions.
• You’re organized and can juggle multiple projects without dropping the ball.

Benefits:

• Competitive salary, quarterly performance bonuses, and meaningful equity
• Company-sponsored 401(k) program
• Health, dental, and vision insurance
• Unlimited PTO (and we mean it—we want you to take time off)
• Professional development (get that book, take that course, attend that conference)
• Encouragement to explore and adopt new AI tools that make your work faster and smarter
• Incredible training and career growth opportunities
• A friendly, inclusive, human-first team culture with a strong mix of hustle, productivity, and fun

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Establish and govern the overall vehicle-level validation strategy, including scope definition, test methodologies, resource allocation, and tool selection
• Define validation frameworks ensuring comprehensive coverage of functional and non-functional requirements across all vehicle domains
• Ensure alignment between validation strategy and evolving product requirements, including early validation through simulation and virtual methods
• Drive standardization of validation processes, KPIs, and reporting across program
• Own end-to-end DVP&R definition and governance within Codebeamer, ensuring full traceability between requirements, test cases, and validation results across all levels
• Define, document, and align vehicle-level test cases with cross-functional teams, ensuring formal sign-off and linkage to requirements across the full requirement hierarchy
• Partner with engineering teams to ensure requirements are validated, traceable, and aligned with verification and validation activities
• Govern validation scorecards and KPIs, providing weekly visibility into validation status, risks, and readiness to leadership
• Drive continuous improvement of digital workflows to increase efficiency, reduce manual errors, and strengthen release confidence
• Lead procurement and lifecycle management of measurement systems, ensuring compliance with technical standards and cost efficiency
• Define required signals, instrumentation, and data acquisition systems to support validation objectives
• Oversee validation tools, data systems, and test environments to support scalable program execution
• Negotiate and manage contracts for proving grounds and external testing partners across North America
• Define validation environments including proving grounds, public road, and climate conditions (cold, hot, humid) to ensure comprehensive test coverage
• Develop long-term strategies for validation capacity, utilization, and strategic partnerships
• Own validation of vehicle-level targets and requirements, including definition, benchmarking, and performance evaluation across key attributes
• Oversee functional and durability validation programs, ensuring alignment with vehicle performance targets and regulatory requirements
• Direct validation across all vehicle build phases (AGT, prototype, pre-series), ensuring readiness for production and launch
• Actively participate in MST (Module/Sub-System Team) forums, integrating validation requirements into development and driving alignment across cross-functional stakeholders
• Ensure validation readiness aligns with integration milestones and program timing
• Authorize functional and non-functional product releases from a validation and verification perspective
• Drive cross-functional alignment between engineering, quality, and program management for release readiness
• Approve vehicle-level changes and manage re-validation and re-certification processes
• Provide executive-level reporting to CTO and senior leadership, including risk assessments, KPIs, and validation status
• Translate complex technical risks into clear go/no-go recommendations for vehicle releases and program milestones 

Location & Travel Expectations:

• The role will be based out of a Scout Motors location in Charlotte, North Carolina or Novi, Michigan.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's or Master's degree in engineering or related field with 10+ years of experience
• Extensive experience in vehicle validation, verification, and testing within the automotive industry
• Proven experience defining validation strategies and leading full vehicle validation programs  
• Strong expertise in requirements traceability and ALM tools, including Codebeamer (or equivalent such as Jama, DOORS,)
• Experience owning DVP&R development and validation execution at vehicle level
• Strong understanding of vehicle development lifecycle from prototype through production
• Demonstrated ability to translate complex technical data into executive-level insights and decisions
• Expertise in data-driven problem solving, issue management, and process optimization 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Internal leveling code: M8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Chief of Staff, Finance supports the planning, coordination, and execution of key initiatives across the Finance organization. Reporting to the Chief Financial Officer, the Specialist helps ensure that project plans, deliverables, and documentation align with departmental goals and that stakeholders have the information needed to drive decisions. This role provides structure and consistency to project activities by maintaining schedules, managing risks and action items, supporting cross-functional collaboration, and preparing high-quality reports and presentations.

The ideal candidate brings practical project management experience, strong financial reporting acumen, analytical skills, and the ability to work proactively and collaboratively in a fast-paced corporate environment.

Key Responsibilities

Project Coordination & Execution

• Develop and maintain project plans, schedules, task lists, and status trackers for departmental initiatives.
• Monitor progress against milestones, proactively identify risks or delays, and surface issues for resolution.
• Coordinate with cross-functional partners to gather inputs, validate timelines, and ensure alignment with project objectives.
• Support execution of both short-term tasks and longer-term workstreams with minimal supervision.
• Support onboarding of new project team members by providing access to project tools, documentation, and processes.
• Maintain project tracking and dashboards using tools such as JIRA, Power BI, or other reporting systems.

Reporting & Communication

• Prepare clear, accurate, and concise project status reports that summarize progress, KPIs, challenges, and required decisions.
• Prepare ad-hoc financial executive summaries needed by the CFO to brief, present, and explain financial strategy.
• Create presentations and briefing materials for leadership, communicating proposals, alternatives, or risks in a structured manner.
• Support communication across project teams, ensuring transparency, alignment, and follow-through on commitments.
• Assist in preparing materials for steering committees or leadership reviews.

Governance & Documentation

• Assist in enhancing the department’s PMO framework by updating templates, processes, and standards.
• Organize and maintain shared project materials across Teams, SharePoint, and other collaboration platforms.
• Support audits or reviews by gathering evidence, preparing compliance documentation, and tracking improvement measures to closure.
• Support change management activities related to new company processes, tools, or practices.
• Serve as departmental window for process mapping and standardization activities, such as QMS, ISO, etc.

Meeting Facilitation & Stakeholder Support

• Schedule, coordinate and facilitate project meetings, including preparing agendas, capturing meeting minutes, and managing action items.
• Track stakeholder requests, dependencies, and open issues to ensure timely closure.
• Build productive working relationships with internal partners to support effective collaboration.
• Serve as a point of contact for project inquiries and coordinate responses among project leads or subject matter experts.

Research & Planning Support

• Conduct research and benchmarking to support project scoping, cost estimates, and evaluation of alternatives.
• Assist in preparation of annual planning cycles, including project prioritization.
• Complete assignments required by CFO and Finance Leadership using traditional and innovative data sources.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional business travel (domestic) to other Scout locations will be required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in business administration, project management, or a related field.
• 8+ years of experience supporting projects or operations in a corporate, cross-functional environment.
• Strong understanding of financial statements, including budgets, forecasts, and long-term planning.
• Experience with structured project management practices and tools.
• Excellent written and verbal communication skills, with the ability to prepare professional and executive-ready materials.
• Proficiency with Microsoft Teams, SharePoint, Project, PowerPoint, Excel, and other collaboration tools.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Analytical mindset with the ability to interpret data and provide meaningful insights.
• Proactive, organized, and able to work both independently and as part of a collaborative team.
• High degree of professionalism, integrity, and discretion

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $100,000.00 - $125,000.00

Internal Leveling Code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Manager, Treasury Operations is responsible for the daily cash disposition, bank account management, and payment processing of the enterprise. In addition, the role will support in the company’s liquidity planning, treasury workstation testing and integration, and additional projects as directed by the Sr. Director, Treasury and/or the Chief Financial Officer. It has managerial responsibilities for account management specialist and analysts as part of the Treasury team.

Key Responsibilities

• Prepare the daily cash disposition (including prior day reconciliation) for all bank accounts
• Lead for the SAP treasury workstation utilization, including working with IT teams located in the United States, Germany, and Czech Republic on system enhancements or production incidents
• Analyze and mitigate current FX exposures by preparing and submitting accurate FX spot deal orders to buy or sell foreign currencies
• Primary contact for internal and external auditors for any cash management related documentation requests, process walk-throughs, and explanations
• Approve and release manual payments via bank software
• Resolve payment issues with banking partners or relevant IT teams to ensure payments settle with determined value date
• Maintain and enforce bank account management policies
• Proactively engage key business areas to collect and understand the business to accurately forecast cash inflows and outflows
• Provide insights and information to Sr. Director, Treasury for strategic liquidity planning activities
• Manage and administer Scout’s corporate charge card program.
• Provide regular reporting to the CFO and Finance Management Team on Scout’s liquidity position and forecast
• Responsible for various governance, risk, and compliance initiatives
• Support both internal and external legal teams with respect to ISDA negotiations for Scout Motors Inc.
• Coordinate hedge accounting related topics with Scout Accounting and Volkswagen Group’s Hedge Accounting team.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional business travel (mostly domestic, occasionally international) to other locations will be required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree with a concentration in accounting, finance, or economics
• 7-10 years experience in corporate treasury or banking
• Excellent interpersonal, verbal, and written communication skills
• Ability to build sustainable relationships with internal colleagues, senior management, banking partners, external consultants, etc.
• Influencing and negotiating skills; assertive when needed
• Ability to multi-task and organize multiple projects and tasks
• Effective analytical and conceptual skills to develop and drive strategic solutions to technical and business related challenges
• Proven ability to lead, manage, and supervise project teams
• Working knowledge of treasury workstations, with respect to cash management and payments
• Practical IT knowledge of modern IT concepts (i.e. visual basic macros, job scripting, etc.)

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $120,000.00 - $145,000.00

Internal Leveling Code: M8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Controlling Senior Specialist will serve as a key Finance Business Partner to multiple corporate-side departments within Scout Motors. This role is responsible for driving financial planning, budgeting, forecasting, and month-end close activities for its assigned cost centers and be a key team member in the defining of internal financial processes, systems, and controls.

Key Responsibilities

Financial Business Partnering

• Act as the primary finance partner to assigned departments, supporting operational and strategic decision-making.
• Build strong relationships with Scout Management Board executives and their leadership teams to understand cost drivers, operational plans, and financial risks
• Provide clear, data-driven insights to improve cost efficiency and budget adherence

Budgeting & Forecasting

• Lead the annual budgeting process for assigned cost centers, including target setting and alignment with corporate objectives
• Develop and maintain rolling forecasts, identifying risks and opportunities
• Partner with department heads to track performance against budget and forecast, proactively addressing variances

Month-End Close & Financial Reporting

• Own financial close activities for assigned cost centers, ensuring accuracy, completeness, and timeliness
• Review and validate transactions, accruals, and cost allocations
• Analyze monthly results and provide variance analysis vs. budget and forecast
• Prepare and present financial reports and insights to CFO and Finance leadership and business stakeholders

Transaction Oversight & Controls

• Support and monitor financial transactions to ensure alignment with budgets and company policies
• Ensure adherence to internal controls and financial governance standards
• Collaborate with Accounting to ensure proper treatment and classification of expenses

Process Improvement & Systems

• Identify opportunities to improve financial processes, reporting, and transparency
• Support implementation and optimization of financial planning and reporting tools
• Contribute to building scalable finance processes in a high-growth environment

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional business travel (mostly domestic, occasionally international) to other locations will be required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Finance, Accounting, or related field
• 8+ years of experience in financial controlling, FP&A, or related roles
• Experience in a manufacturing, automotive, or industrial environment preferred
• Strong understanding of budgeting, forecasting, and financial close processes
• Advanced Excel skills; experience with ERP and planning systems (e.g., SAP, Oracle, Anaplan) preferred
• Desired experience with AI automation initiatives

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $100,000.00 - $125,000.00

Internal Leveling Code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Corporate Controlling Lead serve as a key Finance Business Partner to multiple corporate-side departments within Scout Motors as well as the key analyst on the company’s personnel costs.. This role is responsible for driving financial planning, budgeting, forecasting, and month-end close activities for its assigned cost centers and be a key team member in the defining of internal financial processes, systems, and controls.

Key Responsibilities

Financial Business Partnering

• Act as the primary finance partner to assigned departments, supporting operational and strategic decision-making.
• Build strong relationships with Scout Management Board executives and their leadership teams to understand cost drivers, operational plans, and financial risks
• Provide clear, data-driven insights to improve cost efficiency and budget adherence
• Coordinate consistent practices across team members with corporate controlling responsibilities.

Budgeting & Forecasting

• Lead the annual budgeting process for assigned cost centers, including target setting and alignment with corporate objectives
• Develop and maintain rolling forecasts, identifying risks and opportunities
• Partner with department heads to track performance against budget and forecast, proactively addressing variances

Month-End Close & Financial Reporting

• Aggregate the result across all Corporate Functions for reporting and driving month-end figures to their KPIs.
• Own financial close activities for assigned cost centers, ensuring accuracy, completeness, and timeliness
• Review and validate transactions, accruals, and cost allocations
• Analyze monthly results and provide variance analysis vs. budget and forecast
• Prepare and present financial reports and insights to CFO and Finance leadership and business stakeholders

Transaction Oversight & Controls

• Support and monitor financial transactions to ensure alignment with budgets and company policies
• Ensure adherence to internal controls and financial governance standards
• Collaborate with Accounting to ensure proper treatment and classification of expenses

Process Improvement & Systems

• Identify opportunities to improve financial processes, reporting, and transparency
• Support implementation and optimization of financial planning and reporting tools
• Contribute to building scalable finance processes in a high-growth environment

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional business travel (mostly domestic, occasionally international) to other locations will be required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor’s degree in Finance, Accounting, or related field
• 12+ years of experience in financial controlling, FP&A, or related roles
• Experience in a manufacturing, automotive, or industrial environment preferred
• Strong understanding of budgeting, forecasting, and financial close processes
• Advanced Excel skills; experience with ERP and planning systems (e.g., SAP, Oracle) preferred
• Desired experience with AI automation initiatives

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $140,000.00 - $170,000.00

Internal Leveling Code: IC7

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

This role is remote and open to candidates based on the East Coast (Boston to DC) or in the Los Angeles area. While the day-to-day work is remote, proximity to our key hubs matters for this role — you'll need to be available during Eastern or Pacific business hours and able to travel occasionally for in-person collaboration.

What The Role Is

We're looking for a Director of Social and Influencer Marketing. This role sits at the intersection of brand, community, and content — responsible for upleveling how Babylist shows up across social channels, how we build and sustain creator relationships at scale, and how we translate social attention into trust, advocacy, and measurable business outcomes. Reporting to the VP, Brand and Media, you will expand on our current social and influencer strategy and manage our social team. This role will lead creator strategy, strengthen community engagement, and continue elevating the quality and impact of our content.

We’re looking for a leader who can sharpen strategic focus, deepen community connection, and raise the bar creatively. You must have strong creative instinct and editorial judgment, paired with the analytical rigor to understand what’s working and scale it. We expect you to be deeply culturally fluent, ahead of trends, and actively using the latest AI tools to sharpen workflows, fuel creative experimentation, and strengthen analysis.

Who You Are

• 10+ years in social media and/or influencer marketing, with meaningful time in a leadership role managing and developing teams
• A demonstrated track record of building or scaling influencer programs that drive measurable results — awareness, conversion, and brand affinity
• Deep fluency in the creator economy: how to structure partnerships, evaluate and tier creators, negotiate contracts, and build relationships that last beyond a single campaign
• Consumer brand experience in a category with strong community dynamics — parenting, lifestyle, health/wellness, or a brand where trust and emotional resonance are core to the value proposition
• Strong editorial and creative instincts — you care about the quality of the content, not just the metrics behind it
• Deep, hands-on familiarity with leading AI tools; a habit of integrating them into daily workflows to drive better outcomes; and the ability to translate what you've learned into practical training for your team.
• Equal comfort with brand strategy and performance data: you can write a creative brief and present a channel dashboard in the same meeting
• Clear, confident communicator with senior stakeholders — you know how to tell the story of social impact to a VP, a CFO, or a skeptical cross-functional partner
• You're genuinely excited about what AI can do - not just as a concept, but as something you want to get your hands on. At Babylist, every team uses AI daily, and we're looking for people who lean in.

How You Will  Make an Impact

• Own the end-to-end influencer marketing strategy, from building and scaling a creator program across gifted, affiliate, and paid partnerships to relationship management, campaign execution, and measurement
• Establish a clear ROI framework that evaluates influencer investment across the full funnel — with particular attention to how creator content maps to the Babylist audience lifecycle. 
• Develop Babylist Beverly Hills and NYC as living creator activation platforms — extending the Babylist Experience franchise and deepening celebrity and creator relationships through in-person, content-forward programming
• Serve as a primary steward of Babylist's brand voice across social and influencer channels
• Collaborate with larger brand teams (including editorial, PR/Comms, education, design, branded content) to align social strategy with other internal roadmaps
• Drive community engagement strategies that deepen loyalty and advocacy among expecting and new parents — Babylist's most high-intent audience
• Set and own the KPIs for social and influencer: reach, engagement, earned media value, follower growth, and downstream conversion
• Partner with performance marketing on paid social amplification and attribution
• Translate data into clear, actionable strategy with a consistent test-and-learn cadence
• Set and manage budgets across social and influencer programs, making recommendations to improve ROI and efficiency over time.
• Take a leadership role in Babylist’s video content strategy — overseeing short-form and long-form video across social platforms with a focus on differentiated, audience-first storytelling.
• Identify opportunities for original video content that builds brand equity, grows owned audiences, and is optimized for platform-specific formats.
• Lead, develop, and inspire a team of ~5
• Build a high-performance culture grounded in clarity of ownership, strong feedback loops, and ambitious but achievable goal-setting

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$195,050.00 - $234,060.00

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

Position Summary:

Zenas BioPharma is seeking an accomplished Director of Investor Relations to lead the development and execution of comprehensive IR strategies that effectively communicates the company’s scientific platform, clinical progress, regulatory milestones, and financial outlook to the investment community. Reporting to the Chief Financial Officer, this leader will work closely with executive management, R&D, new product planning, and cross functional partners to deliver consistent, compliant, and high impact communications. The role is central to gaining internal alignment and shaping external perception of Zenas’ transparency, credibility, and long term value creation.

Key Responsibilities:

• Develop high quality investor-facing materials including earnings documents, presentations, press releases, fact sheets, and Q&A; translating complex scientific and clinical concepts into clear, accessible content.
• Build and maintain strong relationships with covering analysts, ensuring their research and perspectives remain aligned with company messaging and strategic objectives.
• Collaborate cross functionally to craft compelling written materials that support company positioning and effectively communicate program updates during conference calls, investor meetings, and analyst events.
• Partner closely with Finance, Legal, Corporate Communications and external advisors to ensure accuracy, consistency, and regulatory compliance across all investor communications.
• Synthesize investor feedback, analyst commentary, and broader market sentiment to deliver actionable insights and recommendations to senior leadership.
• Coordinate logistics and prepare briefing materials for investor and analyst meetings, conference participation, and other external engagements.
• Manage a high impact IR events calendar including roadshows, medical and investor conferences, R&D days, and quarterly updates ensuring timely, accurate execution of all deliverables.
• Maintain detailed records of investor interactions, feedback, and follow ups to inform leadership and refine the overall IR strategy.

Qualifications:

• Bachelor’s degree in a scientific field; advanced degree (MD, PharmD, PhD) preferred.
• 5+ years of relevant experience in investor relations, equity research, investment banking, corporate finance, or related roles within biotechnology or the life sciences; experience in a publicly traded biotech company strongly preferred.
• Exceptional written and verbal communication skills, with the ability to translate complex scientific, clinical and financial concepts into clear, compelling investor messaging.
• Demonstrated experience preparing and reviewing executive- and external-facing materials.
• Proven ability to work closely with senior executives, including supporting leadership at investor conferences (virtual and in person) and leading preparation for investor events.
• Strong ability to set and manage priorities, deadlines, resources, and cross-functional project initiatives.
• Advanced proficiency in Excel and PowerPoint
• Medical or scientific communications/writing experience is an advantage.

#LI-Hybrid

The position is eligible for a competitive compensation and benefits package.

Zenas is committed to fair and equitable compensation practices. The base salary pay range for this role is $188,000 to $235,000.  Actual compensation packages will depend on various factors, including, but not limited to depth of experience, education, skillset, overall performance and/or location.

Zenas believes in providing a competitive compensation and benefits package to all employees. Our base salary is just one component of Zenas’ competitive total rewards strategy that also includes annual performance bonus, equity, full range of benefits and other incentive compensation plans.

Introduction:

 The Senior Technical Sales Specialist provides subject matter expertise on retail technology solutions including Point of Sale hardware, retail store and enterprise software, electronic payments, semi-integrated payment solutions including payments infrastructure, provided within the value chain and typical go to market approaches for the offering, and related Professional Services. This position will provide SME (subject matter expertise) on the assigned Toshiba solutions to direct retail clients/ prospects with a goal to also build and maintain positive, long-term relationships. The Senior Technical Sales Specialist is responsible for achieving the revenue and profit objectives assigned in support of the North American region. 

Responsibilities: 

• Responsible for achieving the revenue and profit objectives assigned primarily in support of the assigned region or accounts, and secondarily supporting other regions. Execute tactical and strategic consultative sales account plans for existing and new clients in order to achieve the revenue targets (quota) as directed by the Business. This includes the handling of staff and partner queries effectively and dealing with various selling objections during the sales process.
• Establish and maintain a high level of positive and effective contact with key partners, agents, lead generators and others to enhance sales opportunities for new and continuing business development and major partner accounts within the Channel.
• Develop, manage, and maintain a robust pipeline of sales opportunities through the entire sales cycle using Salesforce.com to log and keep track of sales opportunities.
• Present and demonstrate Toshiba solutions in group meetings to senior executives and emphasizes salable features such as company vision, strategy, reputation, products/systems architecture, flexibility of design, process re-engineering capability, integration of client systems environment, return-on-investment (ROI) studies, etc.
• Maintain constant awareness of markets, competitor activities and problems within the Channel, recognize trends that develop, and make appropriate strategic and tactical sales/marketing/program recommendations to take corrective actions. Identify opportunities for improvement processes in general working practices and team efficiency.
• Provide Subject Matter Expertise in one or more solutions. Mentor and train junior level employees.
• Travel as necessary to maintain a presence with customers, staff, and enhance relationship opportunities, attend trade shows, and visit client facilities on a consistent timetable or schedule. Will work very closely with other members of the Sales Group.
• Maintain up to date and accurate customer sales records, expense plans, budgets and related databases. Responds to customers RFP/RFI Requests in a timely and professional manner to facilitate success.
• Perform other duties as assigned.

Required Skills: 

• Bachelor’s degree with 8+ years of related experience, or equivalent combination.
• Must have 5-8 years of retail solutions experience (preferably sold or supported POS solutions or any other retail solutions)
• Deep retail solution expertise and working knowledge of how assigned solutions will solve complex business problems in a retail client’s environment.
• Must have Retail industry experience working within the industry
• Demonstrated Ability to execute tactical and strategic sales account plans for existing and new clients in order to achieve the revenue targets as assigned. This includes the handling of customer queries effectively and dealing with objections during the sales process.
• Strong presentation skills with the capability of interacting with senior management levels such as CEO, COO, CFO, CTO/CIO.
• Works well in a team selling environment and maintains good working relationships with other functional company departments such as Professional Services, Product Management, Marketing, Engineering, etc., to ensure both partner & company requirements are met or exceeded.
• Create or reviews analysis of such tasks as: sales proposals, work-order cost estimates/proposal completion; ROI Studies, RFP Responses, etc.
• Must be well versed in POS and payments technologies including encryption, security, tokenization, tender types, payment flows, hosting models and PCI regulations.
• Experience in implementation of these solutions – encompassing support, services, and maintenance is highly preferred
• Possess subject matter expertise related to retail software and hardware solutions including POS and integration of payments solutions to these systems, back office and reconciliation techniques, loyalty, mobile shopping, ecommerce and enterprise software.

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

Toshiba Global Commerce Solutions is seeking a Sr. Sales Representative . This Sales Representative will be the primary focal point for the full breadth of Toshiba retail solutions, have a deep expertise in retail and retail technology, and provide account leadership in collaboration with pre-sales consultants and delivery personnel. The Sales Representative will reach and exceed assigned sales goals for a full suite of Point of Sales solutions including hardware, software, services or solutions. The incumbent must have a broad sales or technical background with experience in working directly with customers to consult, sell, and architect a vision that will enable the realization of business benefits with enterprise class hardware, software and Services.

AREAS OF EXPERTISE & SPECIAL SKILLS:

• Education and Experience:
• Bachelor’s degree with 12+ years of experience, or equivalent combination.
• 8+ years of retail industry experience as a sales or technical engineer.
• 8+ years of business-to-business sales experience in hardware, software, or services.
• 5+ years of sales experience in the fuel and convenience industry
• Skills and Expertise:
• Proven track record in selling and presentation skills, prospecting, and territory management.
• Deep knowledge of retail hardware, software solutions, and services.
• Ability to understand high-level technology concepts and communicate them to non-IT executives.
• Expertise in prospecting and developing relationships with C-Level Executives in IT and Business areas relevant to stores and e-commerce.
• Skilled in MS Office Suite for constructing effective communications, presentations, documents, and financial models.
• Deep solution expertise and working knowledge of how assigned solutions solve complex business problems in a retail client’s environment.
• Working retail industry knowledge or actual experience within the industry.
• Ability to execute tactical and strategic sales plans for assigned solutions to achieve revenue targets, including handling customer campaigns and dealing with objections.
• Interpersonal and Team Skills:
• Strong presentation skills, capable of interacting with senior management levels (CEO, COO, CFO, CTO/CIO, Owner, and other managers).
• Works well in a team selling environment and maintains good relationships with other functional departments (Professional Services, Product Management, Marketing, Engineering, etc.).
• Goal-oriented and ambitious, with the capacity to reach and exceed quotas.
• Demonstrated history of in-depth knowledge of sales, account management, and techniques.
• Demonstrated cold calling sales ability with an assertive, positive, and persistent style.
• Proven customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Organized with effective time management skills.
• Ability to work independently and as part of a team.
• Self-confident and professionally competitive, with the capacity to work under pressure.
• Strong work ethic

RESPONSIBILITIES

Establish and maintain a high level of positive and effective contact with customers and partners to enhance sales opportunities for new and continuing business development. Selling products and services using solid arguments to prospective customers. Execute tactical and strategic consultative sales account plans for existing and new clients in  order to achieve the revenue targets (quota) as directed by the Business. This includes the handling of queries effectively and dealing with various selling objections during the sales process. Proactively connect clients' business needs with TGCS’s portfolio of products and services. Cross-sell other Toshiba suite of solutions to existing clients.

Present and demonstrate Toshiba solutions in group meetings to senior executives and emphasizes salable features such as company vision, strategy, reputation, products/systems architecture, flexibility of design, process re-engineering capability, integration of client systems environment, return-on-investment (ROI) studies, etc.

Responds to customers RFP/RFI Requests in a timely and professional manner to facilitate success. Perform cost-benefit analyses of existing and potential customers.  Effectively position and recommend the right TGCS products and solutions. Create or reviews analysis of such tasks as: sales proposals, work-order cost estimates/proposal  completion; ROI Studies, RFP Responses, etc.

Maintaining positive business relationships to ensure future sales. Establish and maintain strong relationships, with both internal and external customers. Develop a network    in person and via phone with key decision makers in an assigned/designated territory. Network and develop relationships with C-level executives. 

Help to develop, manage, and maintain a robust pipeline of sales opportunities through the entire sales cycle, also ensuring forecasting accuracy and timeliness. Work in tandem with the various Product and Services Sales Specialists to provide a seamless interface into the company sales  efforts.

Represent TGCS in the field, at trade shows and seminars. Develop and maintain relationships with other networking and business groups in the territory. Maintain constant  awareness of markets, competitor activities and problems within the marketplace, recognizing trends that develop, and making appropriate strategic and tactical  sales/marketing/program recommendations to take corrective actions.

Travel as necessary to maintain a presence with customers, staff, and enhance relationship opportunities, attend trade shows, and visit client facilities on a consistent  timetable or schedule.

Identify opportunities for improvement processes in general working practices and team efficiency. Will work very closely with other members of the Sales Group. Give  guidance and mentorship to staff to “lead by example” and provide support to various needs of personnel.

Collaborate with implementation and service counterparts, establishing and maintaining exceptional customer relations.

Perform other related duties as assigned.

FINANCIAL IMPACT

Responsible for individual sales quota comprising of multiple medium to large convenience accounts or assigned territory.

COMPLEXITY 

Role requires the ability to:
*Be Strategic in nature, assess customer business needs and exceed customer expectations
*Possess active listening skills and effective communication strategies
*Manage the entire sales cycle from initial prospecting and qualification to deal closing
*Critical thinking skills to resolve incidents quickly and consistently
*Identify and defuse challenging customer behavior
*Have an awareness of the core processes and best practices used in service and support
*Be a key member of several teams at once. This role will cultivate and maintain positive relationships with business owners, management, and local business groups simultaneously.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ABOUT THE ROLE

We are seeking an exceptional and highly experienced Regional Train and Advise Lead with deep cultural competence in the Middle East region. This unique role is designed for an operational leader who can seamlessly bridge command and staff level advising with hands-on technical deployment, integration, training, and operational support. You will be instrumental in ensuring the successful implementation, strategic adoption, and sustained utilization of our advanced Air Defense and Counter-Intrusion systems across critical stakeholders throughout the region. Leveraging extensive regional knowledge, established networks, cross-cultural communication, and comfort with technology, you will advise senior leadership on the effective employment of autonomous systems, foster essential relationships, and contribute to successful rapid deployment, integration, and mission planning of Anduril’s family of systems. This role demands a rare blend of diplomatic acumen, proven experience building effective partner relationships, and train the trainer competency.

WHAT YOU'LL DO

• Deliver comprehensive technical training tailored for Middle East military users at all levels, including Train the Trainer courses, operational playbooks, and localized materials in regional languages to ensure proficiency and accelerated system adoption.
• Conduct operational needs assessments to identify training requirements, capability gaps, and opportunities for enhanced system utilization, while tracking adoption metrics and user feedback for continuous improvement.
• Build and maintain strategic relationships with military leadership, operational staff, and end-users, serving as a trusted liaison between Anduril and regional partners to facilitate effective communication and collaboration.
• Provide operational advisory support on mission planning, CONOPs, SOPs, and TTPs, mentoring regional partners to ensure sustained adoption and expert utilization of Anduril systems in line with their organizational structures and workflows.
• Serve as the regional subject matter expert, ensuring cultural sensitivity and strategic alignment while identifying emerging opportunities, risks, and evolving requirements that impact program success across the Middle East.
• Support rapid system deployment in austere and operationally demanding environments, troubleshooting technical issues and ensuring maximum uptime during critical operations.
• Gather and translate field feedback from customers into actionable requirements for engineering and product teams, proactively identifying technical risks and advocating for solutions that meet regional demands.
• Collaborate cross-functionally with Mission Operations, Engineering, Product, and Growth teams to ensure Middle East operational insights inform site surveys, product roadmaps, and service offerings.

REQUIRED QUALIFICATIONS

• Fluency in Arabic required.
• Demonstrable experience operating within the Middle East region, with a significant portion in a train and advise, liaison, field engineering, system integration, and/or foreign engagement capacity.
• Extensive experience navigating complex interagency, international, and cross-cultural environments, with an emphasis on defense related train and advise support to foreign militaries.
• Demonstrated success in building and maintaining high-level relationships with government, military, and operators in Middle East, including experience briefing senior government and military staff on operational and strategic matters.
• Experience leading and conducting training for militaries in the region.
• Familiarity with training design, delivery, and dynamic presentation skills for diverse audiences.
• Willingness and ability to travel extensively throughout the Middle East region and internationally.

PREFERRED QUALIFICATIONS

• Experience as a foreign area officer, military advisory group, or other security cooperation element.
• Expertise in Counter-Unmanned Aerial Systems (CUAS) principles and capabilities.
• Experience with Air Defense technology including autonomous systems, advanced C2 systems, electronic warfare.
• Experience with hands-on technical deployment, integration, configuration, and troubleshooting of hardware and software systems.
• Formal education in engineering, security studies, international relations or other related field.
• Completion of military exchange at a national command and staff college in the region.

Role

We are looking for a Director, People Business Partner - Technology to join our Business Partner department. This role is based in San Jose, CA (onsite Tuesday-Thursday) and reports to the VP of HR Business Partnering. As a strategic talent architect for our global Technology organization, you will partner directly with executive leadership to design and scale an organizational structure that fuels innovation. This is a high-impact leadership position requiring the executive presence to influence tech roadmaps and the analytical rigor to solve complex organizational challenges before they become roadblocks.

What you’ll do (Role Expectations)

• Act as a critical thought partner to tech executives across Product, Engineering, Innovation, IT, CISO, and AI, ensuring the talent strategy is inextricably linked to the product and engineering roadmap and workforce.
• Diagnose organizational health metrics and sentiment to gauge effectiveness and lead large-scale design initiatives that improve velocity, clarity, and innovation across global teams
• Leverage advanced data analytics and AI-driven tools to provide high-value talent and leadership insights, moving beyond historical reporting to forecast future business and talent needs
• Drive executive-level succession planning, leadership coaching and development, and performance culture designed to thrive in high-velocity technical environments
• Act as a strategic translator, independently driving high-impact collaboration across P&C Centers of Excellence and cross-functional partners to ensure the unique needs of the Technology org are seamlessly supported

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• 10+ years experience as a People and Culture Partner or HR Leader in a global, high growth, transformative Security or SaaS organization supporting complex Technology organizations (Engineering, Product, IT, etc)
• Demonstrated "Technical Weight" - you understand the nuances of R&D cycles and the evolving landscape of AI, allowing you to speak the language of tech leaders
• Proven ability to leverage data analytics to tell compelling stories, using data to justify strategic shifts to a highly skeptical, data-centric executive audience
• Strong executive presence with the "gravitas" to challenge senior leaders and the empathy to serve as the trusted and compassionate face of People & Culture
• Track record of independently leading large-scale organizational design initiatives, executive-level succession planning, and navigating complex, global talent challenges

What Will Make You Stand Out (Preferred Qualifications)

• Experience actively modernizing People & Culture practices by identifying and integrating AI-driven tools into daily HR analytics and talent insights
• Deep expertise in acting as a cross-functional "translator," successfully bridging the gap between high-velocity engineering cultures and specialized corporate functions (Finance, Legal, Compliance, and HR CoEs)
• Prior experience supporting innovation-heavy teams through rapid scaling or significant structural transformation

#LI-Hybrid #LI-AT4

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. 

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

About the Team: Mission Engineering at CHAOS turns simulation output into decisions. We run large-scale modeling and simulation campaigns across all warfighting domains and the full kill chain, against named threats, in operationally relevant scenarios, at the speed engineering, operational, and customer teams actually need. Every CHAOS engineering trade, pursuit, and customer engagement is anchored in rigorous, physics-based, tactically relevant, and statistically valid analysis, and we're scaling the function to meet that bar across a growing product portfolio.

About the Role: On the Mission Engineering team at CHAOS, you will design, develop, execute, analyze, and validate models and simulations to deliver operational analysis and system performance assessment across defense, national security, and commercial programs. You will have freedom to move rapidly and use your expertise to apply rigorous statistical methods to analyze simulation outcomes, quantify system effectiveness, and communicate actionable insights to technical teams, leadership, and customers. Your work will directly inform critical decisions around sensor performance, mission planning, weapon effectiveness, and platform capability evaluation.

This is a foundational hire. You will shape how CHAOS does mission analysis from day one, and you will have the freedom to move fast.

What You'll Do:

• Scope, plan, and execute modeling and simulation efforts and studies aligned to program objectives, managing your competing priorities and timelines effectively.
• Develop, configure, and execute analysis using mission-level models and simulations such as AFSIM, ESAMS, Brawler, Ansys STK, and/or physics-based models to evaluate system and platform performance in operationally relevant scenarios.
• Build and refine models of sensors, communications systems, aircraft (including unmanned), weapons, and spacecraft within mission-level simulation frameworks.
• Architect, implement, and validate models of both blue and red systems, sensors, communications, weapons, aircraft, spacecraft, and ground/maritime platforms, within mission- and engagement-level simulation frameworks.
• Define and apply rigorous statistical methodologies to simulation results to quantify measures of effectiveness and performance to produce relevant and defensible findings for internal and external stakeholders.
• Develop and maintain Python-based analysis tools and pipelines for data processing, statistical analysis, and visualization.
• Implement technical methodology, simulation best practices, and customer engagement.
• Document methodology, assumptions, and findings in technical reports and briefing materials, including data visualizations, and present results to both technical and non-technical audiences.
• Partner with engineering, product, growth, and customer teams to translate operational questions into well-structured analytical approaches and shape new business pursuits. Push back when the framing is wrong.

Minimum Requirements:

• Bachelor's degree or higher in Computer Science, Aerospace/Software/Computer Engineering, Data Science, Statistics, Mathematics, Operations Research, Physics, or a related field.
• 5+ years of experience supporting defense, intelligence, or advanced technology programs through industry or government employment.
• Demonstrated track record leading mission-level operations analysis studies and delivering decision-quality results to senior engineering and customer stakeholders.
• Extensive direct experience with combat simulations such as AFSIM, ESAMS, Brawler, Ansys STK, or equivalent, including ownership of rigorous methodology, not just execution.
• Significant experience developing analytical tools and applying rigorous statistical methods to interpret and present results.
• Strong proficiency in Python and MATLAB, including standard scientific computing libraries (such as Pandas, Polars, NumPy, SciPy, Scikit-Learn, Matplotlib, Seaborn, CuPy, or PyTorch).
• Exceptional data visualization skills and comfort developing CONOPS/OV-1 visuals and briefing packages.
• Proficiency with software development practices including version control and leveraging/validating outputs of AI-assisted coding tools.
• Demonstrated ability to lead analytical efforts and deliver products with minimal oversight, including leading projects and studies.
• Comfortable working on Linux-based systems and writing scalable scripts and software.
• Exceptional written and verbal communication skills, including experience briefing flag/general officer or SES-level audiences.
• Eligibility to obtain a Top Secret / Sensitive Compartmented Information (TS/SCI) clearance 

Preferred Requirements:

• Active TS/SCI clearance.
• Recognized expertise analyzing the full kill chain (find, fix, track, target, engage, assess) across multiple domains, including air-to-air, air-to-surface, surface-to-air, space, and electronic warfare engagements.
• Deep expertise in sensor performance analysis (especially radar) and in developing and validating models of sensors, communications, weapons, aircraft, spacecraft, or ground/maritime systems in mission-level simulation environments such as AFSIM or Ansys STK.
• Experience leading study teams or technical working groups across organizations, including model accreditation, V&V efforts, or threat-informed scenario development.
• Experience designing and analyzing large-scale Monte Carlo and DOE-driven simulation campaigns supporting system effectiveness or kill chain assessment.
• Exposure to Distributed Interactive Simulation (DIS) networking and visualization tools such as MAK VR-Forces, SIMDIS, or similar.
• Experience supporting rapid development programs across DoD services, DARPA, ONR, AFRL, COCOMs, the acquisition community, or commercial advanced technology programs.
• Experience supporting capture and positioning activities (RFI/RFP responses, white papers, technical exchanges) and shaping new business pursuits.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 250 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. 

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

#LI-onsite

•   7+ years of mortgage compliance experience at a non-bank lender, mortgage company, or state/federal regulatory agency
•   Expert-level knowledge of multi-state NMLS licensing for both entities and individuals, including license applications, amendments, renewals, and surety bond management; expert-level knowledge of multi-state licensing for both entities and individuals for title and escrow companies strongly preferred
•   Hands-on experience preparing and submitting regulatory filings, including HMDA LAR, NMLS Mortgage Call Reports (MCR), and state-specific periodic reports
•   Demonstrated ability to administer a Compliance Management System (CMS), including policy maintenance, training programs, and complaint management
•   Track record of managing state and federal (CFPB) regulatory examinations from preparation through remediation
•   Working knowledge of BSA/AML compliance program requirements, including SAR and CTR filing obligations; ability to serve as AML Compliance Officer if required
•   Experience identifying, tracking, and implementing regulatory changes affecting mortgage origination operations
•   Ability to resolve day-to-day loan-level compliance issues in a fast-paced, high-volume origination environment
•   Bachelor’s degree in business, law, or related field required; CRCM, CAMS, or comparable professional designation strongly preferred

About Life360

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

We Are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Team

The AI Native Platform team is a cross-functional engineering organization built to lay the infrastructure foundations for Life360's AI-native transformation. We are not exploring what might be possible, we are building the platform that makes it operational.

The team works across four interconnected areas: how Life360 safely accesses and governs the use of frontier AI models and external integrations; the agent deployment and workflow infrastructure that lets teams build, test, version, and operate autonomous agents with the same rigor applied to any production software; how we safely democratize data, information, and knowledge across the organization, making it queryable and usable by AI systems and humans reliably; and a multiplayer AI workbench that gives every employee a purpose-built environment tuned to their role, with relevant tools, knowledge, and workflows rather than a general-purpose chat interface.

The work is deliberate, high-velocity, and built to last. The bar is high: real use cases, production deployments, measurable outcomes.

Security is not a checkpoint on this team. It is part of how we build. We are looking for engineers who want to be in the room where the architecture is designed and in the codebase where it's being built.

About the Job

We are hiring a Sr. Staff AI Security Engineer to secure Life360's AI infrastructure as it takes shape. You will sit within the AI Native Platform team, reporting directly to the CISO, working alongside the engineers designing and building each layer of the platform.

This role is grounded in execution with real architectural reach. You'll drive delivery across key security domains while contributing to design decisions that shape how the platform is built. The patterns we are securing are still being defined, and part of the work is building and validating those patterns under real conditions. You’ll be active in architecture reviews, own security implementation across your domains, and build the controls that make it safe to move fast with AI. In a domain where the playbooks are still being written, part of the role is writing them. You won't be doing this alone, you'll work alongside additional security engineers and the broader team building the platform, with the expectation that this function grows as the platform does.

The data at stake has real weight. Life360's systems carry real-time location data and family relationship graphs for tens of millions of people, including children. These are crown jewels in the truest sense — irreplaceable to the families who trust us with them. Securing the AI systems that interact with this data is not a compliance exercise. It is a core obligation of the product.

The US-based salary range for this position is $209,000 to $309,000. We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You'll Do

• Secure how Life360 accesses frontier models. Design, build, and iterate the access controls, policy enforcement, and authorization patterns that govern how systems interact with the frontier models they rely on.
• Build secure patterns for MCP access and tool use authorization. Build and own the controls that vets, risk-tier, and govern how we integrate with external tools and services via MCP as adoption expands across engineering teams.
• Design and build the identity and authorization model for autonomous agents: service identities, scoped credentials, and least-privilege access patterns. Define and enforce the trust boundaries that govern how agents interact across orchestration chains.
• Design and build agentic observability and adversarial defenses. Build the telemetry pipelines and behavioral monitoring that provide visibility into AI system behavior. Implement architecture-level defenses against prompt injection and related adversarial attack classes.
• Shape security for the common AI end-user platform. Lead design reviews, build access controls, data boundary enforcement, and abuse detection that keep a shared AI environment safe across users with different privilege levels.
• Secure the shared knowledge layer. Define access control and data governance for retrieval augmented and reasoning systems, ensuring AI-powered tools don't surface sensitive data to the wrong systems or users.
• Build AI supply chain integrity into the platform. Develop model provenance practices, service vetting, and dependency controls that keep the AI stack trustworthy as it grows.
• Partner with Privacy, Legal, and Data Platform to ensure the right controls are built into pipelines handling real-time location, family relationship data, and data involving minors.

What We're Looking For

• 12+ years in security engineering with depth in application security, cloud security, IAM, or detection — and a track record of building controls that earn adoption, not just approval.
• Hands on builder shipping security controls that hold up in production. You’re not an advisor but a practitioner that can define patterns that last
• Hands-on fluency with LLM and agentic systems. You've built with these tools, broken them, and shipped fixes for prompt pipelines , RAG architectures, and multi-agent orchestration from the inside.
• Solid grounding in IAM for non-human systems: service identities, OAuth, secrets management, RBAC/ABAC, and least-privilege architecture at scale.
• Experience with production telemetry and detection — defining detections and building response paths for threat surfaces without established playbooks.
• Comfort with ambiguity and in-flight builds. You're energized by figuring things out — writing first-draft standards, testing approaches, and scaling what works.
• Strong cross-functional communication and the ability to push back when it matters. You carry risk, tradeoffs, and technical decisions across engineering, product, and security leadership without losing precision — and can reshape a risky decision clearly and constructively.
• Familiarity with NIST AI RMF, OWASP LLM Top 10, and adjacent compliance environments for consumer data at scale.
• Bachelor's degree or equivalent experience in Computer Science, Information Security, or a related field.

Bonus points if you have:

• Experience with frontier model API security, tool-use authorization patterns, or access governance for AI systems at scale.
• Hands-on experience with multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or similar) and their trust, identity, and authorization challenges.
• Familiarity with knowledge graph architectures, vector stores, or RAG systems — and the access control and data boundary problems they introduce.
• Red teaming or adversarial testing against AI systems: prompt injection, jailbreaks, data extraction, model inversion, or supply chain attacks.
• Background in consumer technology or another domain where personal data sensitivity is a core product obligation — not just a legal requirement.
• Experience designing or reviewing security for internal enterprise AI platforms serving non-technical users.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it's hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

We have an opportunity to join the Alliance as the Risk Adjustment Director leading the Risk Adjustment Department. 

This position can be located in one of our service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California with expected travel to Alliance service area(s) once a quarter. Must reside in California upon hire. 

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Chief Financial Officer, you will:

• Provide strategic management oversight in designing, implementing, directing, and monitoring the Alliance’s Risk Adjustment Department functions
• Direct the Risk Adjustment Department, act as a subject matter expert, and provide executive-level advice and guidance on coding and risk adjustment methodologies and overall business operations
• Direct, manage, and supervise Risk Adjustment Department staff

ABOUT THE TEAM

The Finance Division acts as the guardian of the Alliance’s financial health. We track the pulse of the organization by analyzing budgets, forecasting future performance, and navigating the ever-changing economic and political landscape.

To keep the Alliance financially strong and secure, we wear several hats and partner with every department in the organization to translate fiscal data into insights and action. From managing funds, to risk management, and compliance, we ensure the Alliance’s responsible use of public funds.

THE IDEAL CANDIDATE 

• A motivated and seasoned leader in the managed care industry, with expertise in risk adjustments
• Excellent communication skills, with strength in building relationships and partnering with cross-functional teams.
• Champion accountability across the organization
• Experience in overseeing the Medicare Risk Adjustment life cycle
• Strong data and analytical skills, including SQL, dashboarding, and reporting
• Be invested in staff development and empowering teams to do their best work
• Medi-Cal experience is a plus
• IPA/Medical Group experience highly desired

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements, click here. 

• Knowledge of:
  • The managed care industry and of Medicare health insurance payment methodologies
  • Medicare (Hierarchical Condition Categories) risk adjustment models
  • Methods and techniques of developing and delivering data management strategies that support contract analysis, trend management, budgeting, forecasting, strategic planning, and healthcare operations 
  • Principles and practices of provider reimbursement methodologies, pricing, and fee schedules for all provider types, including hospital, physician, and ancillary providers
  • Healthcare industry specific terms and healthcare related data types and structures, including member, claims, clinical, and provider types
  • Methods and techniques of valuating for physician and inpatient and outpatient hospital costs
• Ability to:
  • Demonstrate strong analytical skills, accurately collect, manage, and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
  • Perform complex analysis related to rate negotiations, health care cost reports, and determination of rates for hospitals, clinics, long-term care facilities, allied health services, professional services, and specialist services
  • Develop, plan, organize, and direct finance programs and activities that are complex in nature and regional in scope
  • Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
  • Demonstrate a collaborative management style, build rapport, demonstrate excellent public relations skills, and effectively manage internal and external business relationships
• Education and Experience:
  • Bachelor’s degree in Finance, Business, Healthcare Administration, Mathematics, Statistics, or a closely related field 
  • A minimum of ten years of experience in healthcare finance or analytics, which included a minimum of five years of experience with Medicare risk adjustment processes, a minimum of two years of experience related to Medicare Managed Care Programs, and a minimum of three years of supervisory experience (a Master’s degree may substitute for two years of general healthcare finance or analytics experience); or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

COMPENSATION INFORMATION

• Zone 1 Pay Range: $210,000 - $250,000
  Typical areas in Zone 1: Santa Cruz, San Benito, and Monterey Counties, Bay Area, Sacramento, Los Angeles and San Diego areas
  
  
• Zone 2 Pay Range: $200,000 - $235,000
  Typical areas in Zone 2: Mariposa and Merced Counties, Fresno area, Bakersfield, Eastern California, San Luis Obispo area, and the Central Valley (except Sacramento)

The applicable salary ranges are based on work location and are aligned to a zone according to the cost of labor in your area. All ranges are subject to change in the future. We are happy to provide the full compensation range for the role, answer any questions that you have, or share the applicable pay zone for your location if it’s not one of the typical areas listed. You can reach out to careers@thealliance.health, and a member from our Talent Acquisition team will be in touch.

The hiring ranges represent a good‑faith estimate of what we expect to pay for this role upon hire and are not the full compensation ranges. Employees typically have opportunities for growth within the full compensation range over time based on performance and merit. Final compensation will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education, or training), as well as other factors (internal equity, market factors, and geographic location).

About Life360

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

We Are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Team

The AI Native Platform team is a cross-functional engineering organization built to lay the infrastructure foundations for Life360's AI-native transformation. We are not exploring what might be possible, we are building the platform that makes it operational.

The team works across four interconnected areas: how Life360 safely accesses and governs the use of frontier AI models and external integrations; the agent deployment and workflow infrastructure that lets teams build, test, version, and operate autonomous agents with the same rigor applied to any production software; how we safely democratize data, information, and knowledge across the organization, making it queryable and usable by AI systems and humans reliably; and a multiplayer AI workbench that gives every employee a purpose-built environment tuned to their role, with relevant tools, knowledge, and workflows rather than a general-purpose chat interface.

The work is deliberate, high-velocity, and built to last. The bar is high: real use cases, production deployments, measurable outcomes.

Security is not a checkpoint on this team. It is part of how we build. We are looking for engineers who want to be in the room where the architecture is designed and in the codebase where it's being built.

About the Job

We are hiring a Principal AI Security Engineer to secure Life360's AI infrastructure as it takes shape. You will sit within the AI Native Platform team, reporting directly to the CISO, working alongside the engineers designing and building each layer of the platform.

This role requires both architectural depth and hands-on execution, often in the same week. You will define the security architecture other engineers build within; the trust model, authorization framework, data boundary topology, and threat model. Guide the coherence of these patterns across the teams building model access, agent infrastructure, the knowledge layer, and the end-user platform to interoperate securely and drift doesn't introduce systemic risk. The patterns we are securing are still being defined. Part of the work is figuring out which approaches hold up under real conditions, which ones don't, and scaling what works.You won't be doing this alone, you'll work alongside additional security engineers and the broader team building the platform, with the expectation that this function grows as the platform does.

The data at stake has real weight. Life360's systems carry real-time location data and family relationship graphs for tens of millions of people. These are crown jewels in the truest sense — irreplaceable to the families who trust us with them. Securing the AI systems that interact with this data is not a compliance exercise. It is a core obligation of the product.

The US-based salary range for this position is $239,500 to $351,500. We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You'll Do

• Own the security strategy for frontier model access and MCP governance. Define how we securely connect to frontier models and external tool integrations: the risk framework, the authorization architecture, and the escalation model before those patterns harden at scale. Set the direction that builders implement within
• Architect the identity and trust model for non-human agents. Define how agents authenticate, how trust is established and revoked across orchestration chains, and how the model evolves as agent capabilities expand, covering service identities, scoped credentials, and least-privilege access patterns across the platform.
• Set the adversarial defense posture for AI systems in production. Define our approach to prompt injection defense, adversarial input handling, and behavioral monitoring patterns and establish the detection philosophy, telemetry requirements, and response framework the team builds and operates within.
• Shape security architecture for the common AI end-user platform. Lead design reviews and build the access controls, data boundary enforcement, and abuse detection that keep a shared AI environment safe across an employee population with varying privilege levels.
• Secure the shared knowledge layer. Define access control and data governance for retrieval and reasoning, ensuring AI-powered tools don't inadvertently surface sensitive data to the wrong systems or users.
• Build AI supply chain integrity into the platform. Develop model provenance practices, service vetting, and dependency controls that keep the AI stack trustworthy as it grows.
• Partner with Privacy, Legal, and Data Platform to ensure the right controls are built into pipelines handling real-time location, family relationship data, and data involving minors.

What We're Looking For

• 15+ years in security engineering with depth in application security, cloud security, IAM, or detection. A track record of building controls that earn adoption, not just approval.
• Security architecture ownership you’ve defined at the platform level in terms of trust models, data boundary topologies, and long-term viability that produces security outcomes without grinding velocity. 
• Hands-on fluency with LLM and agentic systems. You've built with these tools, broken them, and shipped fixes for prompt pipelines , RAG architectures, and multi-agent orchestration from the inside. 
• Deep grounding in IAM for non-human systems: service identities, OAuth, secrets management, RBAC/ABAC, and least-privilege architecture at scale. You’ve designed and built identity systems, not just consumed them
• Experience with production telemetry and detection at an architectural level. You’ve defined security observability strategies, not just individual detections
• Comfort with ambiguity and in-flight builds. You're energized by figuring things out, writing first-draft standards, testing approaches, and scaling what works.
• Strategic judgement on when to build v. buy and ability to lead the organization to wise investments.
• Strong cross-functional communication across engineering, product, legal, privacy, and senior leadership. You carry risk, tradeoffs, and technical decisions without losing precision..
• You’ve contributed or ready to contribute to the security industry. We’re shaping these patterns together and you’re willing to represent Life360 in these conversations.
• Familiarity with NIST AI RMF, OWASP LLM Top 10, and adjacent compliance environments for consumer data at scale.
• Bachelor's degree or equivalent experience in Computer Science, Information Security, or a related field.

Bonus points if you have:

• Experience with frontier model API security, tool-use authorization patterns, or access governance for AI systems at scale.
• Hands-on experience with multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or similar) and their trust, identity, and authorization challenges.
• Familiarity with knowledge graph architectures, vector stores, or RAG systems — and the access control and data boundary problems they introduce.
• Red teaming or adversarial testing against AI systems: prompt injection, jailbreaks, data extraction, model inversion, or supply chain attacks.
• Background in consumer technology or another domain where personal data sensitivity is a core product obligation — not just a legal requirement.
• Experience designing or reviewing security for internal enterprise AI platforms serving non-technical users.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it's hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

Position Overview 

Hypori’s People Team is looking for a SkillBridge participant who already has a people operations foundation and is ready to put it to work — fast. This is not an entry-level learning experience; it’s an opportunity to step into a real contributor role, help iterate on existing programs and processes, and make a tangible impact on a small, high-performing team. The participant will work directly with the Head of People in a fully remote environment, supporting day-to-day operations, benefits administration, and people programs with genuine ownership from week one. 

 Eligibility Requirements:

• Active SkillBridge eligibility – commanding officer approval and within transition window 

• Ability to work remotely during EST to PST business hours 

• Reliable internet connection and home office setup suitable for remote work 

WhatYou’ll Work On 

• Continue developing your people operations practice in a commercial, remote-first technology company 

• Apply existing compliance knowledge to real workflows — I-9s, policy documentation, audit readiness — and help us improve them 

• Deepen your experience with HRIS and benefits administration across multiple platforms (BambooHR, Fidelity, Cigna, Flores, Bennie) 

• Help us move active people programs and culture initiatives forward — not just participate in them 

• Bring your point of view: identify gaps, surface ideas, and iterate on what’s already in motion 

 Key Responsibilities

• Own new hire onboarding workflows including documentation, system provisioning, and HRIS coordination in BambooHR 

• Manage benefits administration tasks: enrollment tracking, employee inquiries, and vendor coordination with Fidelity, Cigna, Flores, and Bennie 

• Maintain and improve people team documentation, compliance records, and internal knowledge in Confluence 

• Drive assigned people programs and culture initiatives — from planning through execution 

• Support offboarding logistics, exit documentation, and compliance tracking — with an eye toward process improvement 

 12-Week Plan

Phase 1: Orientation (Week 1) 

• Get oriented to Hypori’s systems, tools, and how the People Team operates 

• Review active priorities, get access to everything, and begin identifying where you can contribute 

• Ask questions, observe, and come prepared with a point of view 

Phase 2: Full Contribution (Weeks 2–9) 

• Begin taking on real responsibilities early — onboarding, offboarding, compliance, and documentation 

• Ramp into benefits administration and start fielding employee inquiries with increasing independence 

• Step into active people programs and culture work with growing ownership and accountability 

• Surface ideas and iterate on existing processes — don’t just maintain, improve 

• Bring your perspective and drive work forward proactively 

 Phase 3: Deliver & Hand Off (Weeks 10–12) 

• Lead and complete a defined deliverable — an improved process, a program, or a documentation overhaul 

• Present your work and recommendations to the People Team 

• Document your contributions so they live on, and transition any ongoing work cleanly 

 Mentorship & Support

• Dedicated mentor: Grace Twesigye, Head of People 

• Weekly 1:1 check-ins and ongoing feedback throughout the program 

• Full participation in team meetings, all-hands, and cross-functional collaboration 

• Access to Confluence documentation and internal people team resources from day one 

 Who We’re Looking For 

• Someone with a real people operations or military HR background — you already know the fundamentals (e.g., 42A or equivalent MOS) 

• Experience building or running people programs, culture initiatives, or employee engagement efforts 

• Strong writer and communicator — policies, emails, and documentation you’d be proud to put your name on 

• High attention to detail, especially with compliance records, forms, and HRIS data 

• Comfortable with ambiguity and able to work autonomously in a remote, fast-moving environment 

• A bias toward action — you see what needs to happen and you make it happen 

• Discretion and sound judgment with sensitive employee information 

 Tools & Systems

 Expected Outcomes

• Deepened experience applying people operations skills in a commercial technology environment 

• Independent ownership of benefits administration and employee lifecycle workflows 

• At least one completed people team project or deliverable that outlasts the program 

• A stronger readiness for a people operations, generalist, or coordinator role in the commercial sector 

• A professional network and reference within a high-growth technology company 

The Problems You'll Solve

As an Equity & Finance Analyst in our rotational ("RAMP") 12 month program, you'll work to:

• Use AI tools, scripting, and CLI-based workflows to complete tasks and automate real financial processes
• Support customers through both deliverable and client-facing work on 409A valuations, tax reporting, fund implementations, and portfolio data collection
• Identify inefficiencies in workflows and turn them into repeatable, scalable systems
• Provide feedback to engineering and product through testing, bug reporting, and process insights
• Become an expert in private markets, AI tools, and Carta's ERP vision

The Team You'll Work With

You'll be joining our auditable reporting services team, which supports multiple products and services including 409A Valuations, Qualified Small Business Stock (QSBS) Attestations, Fund Tax, Venture Capital & Private Equity Implementations, VC Financial Reporting, Portfolio Data Collection, and Capital Call Lines of Credit. This 12-month program rotates you across these teams to build deep expertise in private capital operations while developing systems thinking and automation skills that directly improve how our customers manage complex financial workflows.

About You

• Bachelor's degree in Accounting, Finance, Economics, Mathematics, or related fields (or equivalent experience)
• Strong interest in AI and automation—you understand these as tools to augment thinking, not replace it
• Bias for action—you take ownership and don't wait for perfect instructions
• Knowledge of financial statements and common financial concepts
• Experience managing multiple projects simultaneously and adapting to shifting priorities
• Excellent verbal and written communication skills with diplomacy and poise under pressure
• Curious, competitive mindset—you want to be excellent, not just get a job

Nice to have:

• Exposure to financial concepts through coursework, internships, or personal interest
• Experience with Python, scripting, or basic technical tooling
• Familiarity with financial modeling in Excel
• Experience using AI tools (Claude, Gemini, etc.) thoughtfully in your work

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: 

•  $71,250 - $76,000 in Seattle, WA (Hourly rate of $34.25 - $36.54)

*Annualized salary based on estimated 40 hour hours per week before overtime

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Robinhood Derivatives (RHD) Compliance team oversees regulatory compliance for our futures, event contracts, and options on futures business. The team ensures adherence to Commodity Futures Trading Commission (CFTC) and National Futures Association (NFA) requirements while supporting the compliant launch of new products. You will partner closely with Legal, Risk, Supervision & Controls, and business operations to maintain a strong compliance framework and support regulatory engagement. This team plays a critical role in enabling product innovation while maintaining regulatory integrity!

As Chief Compliance Officer (CCO) of RHD, you will lead the design, implementation, and ongoing management of the derivatives compliance program. You will serve as the primary compliance contact for regulators and internal partners, guiding the business through evolving regulatory requirements. You will oversee policies, procedures, and control frameworks while advising on new products, risk management practices, and regulatory developments. This role also includes leading regulatory exams, audits, and supporting major business initiatives such as potential mergers or acquisitions.

This role is based in our Chicago, IL or New York, NY office(s), with in-person attendance expected 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

 ● Lead and maintain the RHD compliance program, including policies, procedures, and internal controls aligned with CFTC and NFA requirements
● Advise business teams on regulatory requirements related to futures, event contracts, and options on futures, including new product launches and updates to existing offerings
● Oversee regulatory interactions, including exams, inquiries, and reporting obligations, and coordinate responses with Legal, Risk, and Internal Audit partners
● Review marketing and promotional materials to ensure alignment with applicable regulatory standards
● Support firm-wide initiatives impacting derivatives compliance, including system implementations, risk programs, and business changes

What you bring

● You have 8+ years of experience in financial services compliance, including at least 5 years focused on futures, derivatives, or related products
● You hold an active FINRA Series 3 license and have strong knowledge of CFTC and NFA regulations
● You have experience developing and maintaining compliance policies, procedures, and control frameworks
● You can analyze regulatory requirements and translate them into clear, actionable guidance for business teams
● You have experience working with regulators or prior experience at a regulatory agency such as the CFTC or NFA

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
● Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
● Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
● Employer-paid life & disability insurance, fertility benefits, and mental health benefits
● Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
● Exceptional office experience with catered meals, events, and comfortable workspaces.

About Waymark

Waymark is a mission-driven team of healthcare providers, technologists, and builders working to transform care for people with Medicaid benefits. We partner with communities to deliver technology-enabled, human-centered support that helps patients stay healthy and thrive. We’re designing tools and systems that bring care directly to those who need it most—removing barriers and reimagining what’s possible in Medicaid healthcare delivery.

Our Values

At Waymark, our values are the foundation of how we work, grow, and support one another:

• Bold Builders: We tackle the toughest challenges in care delivery by harnessing the power of community and technology.
• Humble Learners: We seek feedback, embrace diverse perspectives, and welcome challenges to our assumptions.
• Experiment to Improve: We use data to inform decisions and continuously assess our performance.
• Focused Urgency: Our mission drives us to act swiftly and relentlessly in pursuit of meaningful results.

If this resonates with you, we invite you to bring your creativity, energy, and curiosity to Waymark.

About this role

As the Director of MedEcon, you will be a key leader in the organization covering claims-based analysis, actuarial science, and medical economics. This is a foundational finance role that requires both strategic vision and hands-on execution. You will be responsible for building out the next generation of actuarial and medical economics capabilities while simultaneously delivering critical analyses that drive our business and clinical strategy.While your actuarial knowledge is important, your core focus will be combining financial data, claims data, and operational performance data to drive insightful analysis that help push the Waymark care model forward through deep collaboration with analytics.  

Reporting to the Chief Revenue Officer (acting CFO), you will lead financial performance measurement and forecasting for value-based contracts. You will be a technical expert who ensures we accurately forecast performance, understand cost trends, identify opportunities for clinical impact, and communicate our value to partners.

This role requires someone who can both develop sophisticated analyses themselves and build the infrastructure to scale these capabilities. You will work at the intersection of finance, partnerships, clinical operations, and analytics—translating complex actuarial and medical economics concepts into actionable insights for both internal stakeholders and external health plan and health system partners. You must be as comfortable building an IBNR model or conducting a cost trend analysis as you are presenting financial projections to a health plan CFO or helping to guide contract negotiations.

Understanding the nuances of Medicaid is essential and an added bonus if you have experience with Medicare Advantage and Dual Eligibles. Healthcare data in these populations can be incomplete and inconsistent, and the regulatory environment is complex and varies by state. Your deep expertise in these markets, combined with your ability to build robust analytical frameworks despite data challenges, will be critical to our success.

Key Responsibilities

• Own savings forecasts and monthly financial close for all value-based contracts, including shared savings accruals, reserves, and IBNR development
• Build and maintain financial models capturing performance drivers under MLR-based and RCT-based contract structures; monitor cost trends and provide early warnings of variances with recommended actions
• Serve as the technical authority on total cost of care projections, conducting and reviewing sophisticated analyses, cost trend studies, and actuarial modeling as needed
• Lead year-end contract reconciliation with health plan actuaries and provide actuarial/financial guidance during contract negotiations
• Develop underwriting frameworks (MLR targets, performance guarantees, risk corridors) and build methodologies to accurately measure organizational performance across contract structures
• Perform deep-dive cost trend analyses to identify clinical impact opportunities; generate insights that drive clinical model innovation and support strategic planning across market opportunities and growth scenarios
• Serve as the primary technical counterpart to health plan actuaries during data validation, reconciliation, and negotiations
• Lead discussions to resolve methodology differences and communicate findings clearly to non-technical stakeholders
• Develop compelling value narratives and analytical exhibits that translate complex medical economics findings into actionable recommendations 
• Build, grow, and lead a best-in-class medical economics and actuarial function
• Develop analytical tools, data infrastructure, and reporting frameworks that improve team efficiency and scale capabilities
• Dive deep into data quality issues and work cross-functionally to resolve discrepancies; write analytical memos and reports that communicate findings to senior leadership

Minimum Qualifications

• Advanced degree in a quantitative field (actuarial science, statistics, mathematics, economics, public health, or related)
• 10+ years of progressive experience in health actuarial science or medical economics, with at least 3-5 years in a leadership role
• Demonstrable expertise in Medicaid, including capitation, risk adjustment, MLR requirements, and regulatory frameworks
• Proven track record with value-based care arrangements, shared savings contracts, and risk-bearing models, including contract underwriting, performance forecasting, and financial reconciliation
• Expert-level proficiency in actuarial and medical economics methodologies (reserving, pricing, trend analysis, total cost of care modeling); strong SQL, Python, and/or R skills; advanced Excel/financial modeling; and experience with large, complex healthcare datasets
• Demonstrated ability to build and lead high-performing analytical teams in growth-stage organizations, with exceptional communication skills across technical and non-technical audiences
• Equal parts strategic thinker and hands-on executor — able to build vision and infrastructure while personally conducting sophisticated analyses
• Comfortable with ambiguity, fast-moving priorities, and building effective cross-functional partnerships

Preferred Qualifications

• ASA credential or meaningful progress toward FSA
• Deep Medicaid managed care experience, including state program variations, CMS regulations, and actuarial standards of practice (ASOP)
• Understanding of care delivery models, clinical quality measures, and the relationship between clinical interventions and medical costs
• Experience building analytical functions from the ground up in early-stage or high-growth companies
• Genuine commitment to improving care for underserved populations and closing health equity gaps

Hiring Range

US Employees in San Francisco/Bay Area, New York City - $175,000 - $231,000

US Employees in Boston, Los Angeles, Seattle, Washington DC - $161,000 - $212,000

US Employees in Arlington, Denver, San Diego, Sacramento - $154,000 - $203,000

US Employees in Albany, Atlanta, Austin, Baltimore, Central/Southern, Charlotte, Chicago, Dallas/Fort Worth, Detroit, Houston, Las Vegas, Miami, Milwaukee, Philadelphia, Portland, Research Triangle, Salt Lake City, Twin Cities - $140,000 - $185,000

US Employees in Baton Rouge, Birmingham, Charleston, Cincinnati, Cleveland, Daytona Beach, Indianapolis, Nashville, New Orleans, Omaha, Phoenix, Pittsburgh, St. Louis, Tampa - $135,800 - $179,000

In addition to salary, we offer a comprehensive benefits package. Here’s what you can expect:

Stock Options: Opportunity to invest in the company’s growth.

Work-from-Home Stipend: A dedicated stipend for your first year to help set up your home office.

Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.

Life Insurance: Basic life insurance to give you peace of mind.

Paid Time Off: 20 vacation days, accrued over the year, plus 11 paid holidays.

Parental Leave: 16 weeks of paid leave for birthing parents after six months of employment, and 8 weeks of bonding leave for non-birthing parents.

Retirement Savings: Access to a 401(k) plan with a company contribution, subject to a vesting schedule.

Commuter Benefits: Convenient options to support your commute needs.

Professional Development Stipend: A dedicated stipend supports professional development and growth.

Offer of employment is contingent upon successful completion of a background check. Employment history and advance degree verification (when applicable) are included as part of the standard background check process.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that some of us may be less likely to apply to jobs unless we meet every single qualification. Waymark is dedicated to building a supportive, equal opportunity, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every preferred qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

Sr Account Executive

WFH - Denmark

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

Company Overview

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

The Opportunity

CONTEXT: 

As a Sr Account Executive at Ivalua, you will be focused on new customer acquisition within Ivalua’s various verticals. Our Sr Account Executives are motivated, tenacious, self-starters who are experienced in selling enterprise SaaS/cloud enterprise software to senior-level executives and owning the sales process from beginning to end.

ROLE: 

Here at Ivalua, we are currently looking for a Sr Account Executive who specializes in selling to all verticals. Reporting to the Sales Director of Nordics, you will be involved in prospecting, building pipeline, and selling Ivalua solutions to net-new enterprise accounts. 

What you will do with us:

• Exceed annual sales targets
• Develop an enterprise account plan for each account, then drive the execution of that plan to success
• Prospect, build pipeline, and sell Ivalua solutions to net-new enterprise accounts
• Engage with C-level executives to position strategic value proposition and quarterback the deal to closure
• Provide pro-active, trusted thought leadership to target accounts
• Orchestrate prospect and internal teams to collaboratively build customer strategy plans
• Develop and deliver world-class executive sales proposals to C-level prospects
• Forecast accurately (benchmark +/- 10%)
• Maintain the system of record within our internal system

YOUR PROFILE

If you have the below experience and strengths, this role could be for you:

Skills and Experience:

• Master’s degree (business-related) or comparable professional experience
• At least 7-10+ years of direct enterprise software sales experience
• Procurement or supply chain domain knowledge is a big plus
• Expert selling value to the enterprise
• Consistent and proven track record of achieving/exceeding sales quota
• Strong executive presence – very comfortable with C-level executives
• Expertise in managing multi-stakeholder sales cycles and closing large deals
• Ability to prospect within greenfield accounts
• Organized and specific experience with enterprise account planning
• Ability to identify strategic client pain points and develop unique and compelling value propositions that focus on delivering business value to the client
• Successful at engaging with all levels in an organization, great at building relationships and working within a team-selling environment
• Strong financial acumen

Soft Skills

• Strong communication skills in Danish and English
• Excellent interpersonal skills
• Strong executive presence

What Happens Next

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-AP1

About ROLLER

ROLLER isn’t your average SaaS company. We operate globally across 30+ countries, powering millions of real-world experiences in the leisure and attractions industry. What we build doesn’t just live on a screen. It shows up in busy venues, peak weekends, and unforgettable moments for guests.

Our mission is simple but ambitious: help operators run better businesses while creating great guest experiences. That means solving complex, real-world problems across ticketing, point of sale, self-service, memberships, kiosks, and digital waivers, all at meaningful scale.

Just as importantly, it’s the people. We’re a team of 300+ smart, grounded, and genuinely passionate humans working across the globe. We care about quality, ownership, and doing work we’re proud of, without taking ourselves too seriously.

We’re growing fast, aiming high, and building something that matters. If you want to work on real problems, with real customers, alongside people who care deeply about their craft and impact, ROLLER is a great place to do it.

Why You'll Enjoy This Role!

🌎 Partner directly with Executive and Senior Leaders across global Tech, Finance, Data/AI and Corporate functions, shaping people strategy during an exciting stage of growth!

🎯 Lead high-impact initiatives spanning leadership development, engagement, organisational effectiveness, talent, and performance.

⚡️ Own a role with real variety, where no two days are the same, balancing strategic thinking with hands-on execution in a fast-moving global SaaS environment.

🤝 Join a values-driven P&C team that genuinely cares about building a world-class employee experience, where your ideas and contributions matter.

Why You Want To Work With Us!

❤️ Loved by Customers - ROLLER is consistently highly rated on Capterra and G2, and trusted by leading operators worldwide. That doesn’t happen by accident. Customer obsession isn’t a value on a wall here, it’s embedded in how we prioritise, build, and measure success.

🏆 A Great Place People Choose to Stay - We’ve been Great Place to Work certified across multiple regions for several years running. That reflects a culture that values trust, autonomy, and growth, and an environment where high standards and psychological safety coexist.

💸 Competitive Package & Real Career Growth - We offer competitive compensation and benefits aligned to the level of ownership and pace we expect. As ROLLER scales, so do the opportunities. People grow here by taking on bigger problems, broader scope, and greater responsibility. Progression is driven by impact and capability, not tenure, and strong performance is recognised and rewarded.

Why This Role Matters

We’re looking for a Senior People & Culture Business Partner based in Melbourne to partner globally with our Technology (Product and Engineering), Finance, Data/AI and Corporate functions across ROLLER.

You will be the most senior P&C Business Partner in APAC, reporting directly to the Chief Performance Officer, with executive-level relationships and high autonomy. You’ll roll up your sleeves to deliver impactful people initiatives that support high performance, engagement, development, and culture across the full employee lifecycle.

This role is a key member of ROLLER’s globally distributed People & Culture team and will collaborate closely with peers across APAC, EMEA, and AMER to create scalable, consistent, and high-impact people experiences globally.

This role is ideal for someone who thrives in fast-paced, high-growth environments, enjoys balancing strategic thinking with hands-on execution, and is passionate about helping technical and corporate teams scale effectively.

This role is based in Melbourne. We believe time in the office is critical for connection, collaboration and learning - so this role is minimum 3 days per week in the office.

What You'll Do

Strategic Business Partnering

• Act as a trusted advisor - partnering with leaders on organisational design, talent management, engagement and enablement - translating business priorities into people strategies that support scalable growth
• Use people data and insights to proactively identify trends, surface risks, and recommend actions that improve engagement, retention, and performance
• Coach leaders through performance challenges and organisational change 

Talent, Performance & Leadership

• Facilitate and continuously improve talent and performance processes including goal setting, talent reviews and calibration, performance management and career development 
• Drive initiatives that build leadership capability and manager effectiveness — from coaching individual leaders to designing scalable programs
• Partner with leaders to strengthen team culture, engagement, and belonging across globally distributed teams, particularly during periods of change and growth

Operational Excellence & Compliance

• Provide pragmatic, commercially balanced guidance on employment legislation, ER matters, and people policies globally 
• Partner closely with Payroll, Finance, Legal, and Talent Acquisition to ensure people operations run smoothly and scalably
• Contribute to the continuous improvement of P&C processes, systems, and frameworks as ROLLER scales globally

About You

You’re an experienced and commercially minded People & Culture professional who knows how to build trusted relationships, influence leaders, and drive meaningful outcomes in high-growth environments.

You’re equally comfortable sparring with Executives on people strategy, as you are rolling up your sleeves and crunching people data or supporting a performance meeting. This role requires someone who thrives in ambiguity and can operate autonomously, confidently from day one.

You’ll likely bring:

• 8+ years’ experience in HR / People & Culture, having help a Business Partner / Advisory role, ideally within technology or high-growth environments
• Proven experience partnering with Executive and Senior Leaders across globally distributed teams
• Strong business partnering capability across organisational design, leadership development, performance management, engagement, and change management
• Experience supporting technical organisations such as Engineering, Product, Design, or IT teams is highly regarded
• Strong understanding of employment legislation and HR best practices, ideally across multiple regions
• Experience managing complex employee relations matters with sound judgment and pragmatism
• Strong appetite to be a hands-on executor 
• Excellent communication, stakeholder management, and influencing skills
• A collaborative, adaptable, and solutions-focused approach
• Experience working with HRIS platforms and people analytics tools (we are on HiBob)

We believe AI is a career-defining inflection point. ROLLER is a fast adopter of new technology like AI, and every team member is empowered to own their learning and use the latest tools to supercharge their impact. We’re looking for candidates with the proficiency and curiosity to embrace AI and technology — not just as a technical skill, but as a core competency to help us achieve big goals.

Perks!

🚀 You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.

🎉 Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!

💙 Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.

🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers

💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.

📚 Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

At Clover, the Business Enablement team leads our technological advancement while ensuring robust security and compliance. We deliver user-friendly corporate applications, manage complex data ecosystems, and provide efficient tech solutions across the organization. Our goal is simple: we make it easy for the business to do what’s right for Clover.

Clover Health is seeking a Director of Governance, Risk, and Compliance (GRC) to define and execute our security governance and risk strategy in support of Clover’s growth as a public,
technology-enabled healthcare company.

This role operates at the enterprise level, shaping functional strategy while driving execution through cross-functional influence rather than direct authority. The Director of GRC is
accountable for Clover’s security risk posture, regulatory compliance readiness, and resilience capabilities, ensuring that governance, risk, and compliance activities are aligned to business
priorities and long-term company outcomes.

The role manages a third-party vendor providing GRC services and staffing, while serving as Clover Health’s internal owner for security governance, risk decision-making, and executive-level accountability.

As a Director, Governance, Risk, and Compliance you will:

Governance & Security Risk Strategy

• Define and evolve Clover Health’s security governance and risk management strategy, aligning function-level priorities with enterprise objectives and the security roadmap.
• Establish a risk-driven approach to governance aligned with:
- HIPAA Security and Privacy Rules
- NIST Cybersecurity Framework (CSF) v2
- NIST AI Risk Management Framework (AI RMF), where applicable
• Anticipate security and regulatory risks 12+ months out, using business, product, regulatory, and market signals to inform strategy and tradeoffs.
• Ensure security risk decisions are clearly framed, documented, and communicated in business terms for executive and board-level audiences.
• Assist the CISO in setting security risk priorities, framing tradeoffs, and communicating risk posture and progress to executive leadership and the Board.

Compliance & Regulatory Leadership

• Own Clover Health’s security compliance posture as a public healthcare company, including federal and state regulatory obligations.
• Lead security-related audits, assessments, and regulatory inquiries in partnership with Legal, Compliance, Privacy, and Internal Audit.
• Drive clarity, consistency, and maturity in security policies, standards, and procedures.
• Ensure compliance efforts are proactive, scalable, integrated into how Clover Health builds and operates products, and maintained over time to support ongoing audit readiness and regulatory expectations.

Accountability & Delivery Leadership

• Own high-stakes outcomes for the GRC function, ensuring accountability across internal partners and third-party providers.
• Set clear success metrics, decision rights, and escalation paths for risk and compliance activities.
• Make and communicate tough prioritization calls when business needs, regulatory demands, or risk profiles shift.
• Surface high-risk issues early and transparently to the CISO, peers, and senior leaders.

Third-Party Risk Management

• Lead Clover Health’s third-party security risk management program end-to-end.
• Oversee vendor due diligence, risk assessments, remediation tracking, and ongoing monitoring.
• Manage and hold accountable a third-party GRC services vendor, ensuring delivery quality, prioritization, and alignment to Clover’s risk appetite.
• Ensure third-party risks are evaluated holistically and escalated appropriately.

Incident, Crisis, and Resilience Governance

• Lead governance and coordination for:
- Security incident response (IR)
- Crisis management
- Disaster recovery (DR)
- Business continuity (BC)
• Ensure incidents are tracked, analyzed for root cause, reported appropriately, and followed through with corrective actions.
• Lead or support enterprise tabletop exercises and simulations.
• Balance immediate response needs with long-term system and process improvements.

Cross-Functional Problem Solving & Influence

• Lead multi-team, cross-functional problem solving on complex security and compliance issues.
• Connect operational issues to systemic root causes and drive sustainable fixes rather than short-term workarounds.
• Influence peers and senior leaders through credibility, data, and executive presence —not authority.
• Build durable partnerships across Engineering, IT, MA, Legal, Compliance, Privacy, Finance, and Operations.

Culture, Coaching, and Enterprise Presence

• Build trust and credibility as a senior Clover leader.
• Coach people managers, high-potential ICs, and vendor staff to elevate GRC maturity across the organization.
• Model transparency, accountability, and alignment in leadership forums.
• Contribute to a culture of thoughtful risk-taking, strong execution, and shared ownership.

Success in this role looks like:

• Security risk management is clearly aligned to Clover Health’s growth strategy and enterprise priorities.
• The CISO has confidence in Clover’s security, compliance, and resilience posture.
• Security risk is managed, mapped, and reported on a regular cadence.
• Compliance activities scale with the business and avoid last-minute fire drills.
• Incidents and crises are handled with discipline, transparency, and continuous improvement.
• GRC is viewed as a strategic enabler — not a blocker — across the organization.

You should get in touch if:

• 8+ years of experience in information security, GRC, risk management, or related disciplines.
• Demonstrated experience leading security governance and compliance programs in regulated environments.
• Strong working knowledge of HIPAA and healthcare security requirements.
• Experience operating in a public company or similarly regulated environment.
• Proven experience managing third-party vendors providing GRC services or staff augmentation.
• Hands-on experience with incident response governance, crisis management, disaster recovery, and business continuity.
• Strong business acumen with the ability to translate security and compliance risks into business impact.
• Excellent executive-level communication and stakeholder management skills.

Preferred Qualifications

• Familiarity with NIST CSF v2 and NIST AI RMF.
• Experience supporting AI-enabled, data-intensive, or technology-forward healthcare platforms.
• Relevant certifications such as CISM, CRISC, or similar are a plus.
• Service-management and automation mindset.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-Remote

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover is looking for an exceptional Chief of Staff to partner closely with the CFO as a strategic thought partner, execution leader, and force multiplier across the organization. This is a highly consequential role at the center of the company's financial and operating agenda.

This is a high-leverage operating role for someone who thrives at the intersection of strategy and execution. You'll extend the CFO's reach by driving critical cross-functional initiatives, translating ambiguity into action, and ensuring leaders are aligned on the decisions and actions that matter most. You'll move fluidly between strategy and execution, frame complex problems quickly, and hold teams accountable for results.

The ideal candidate combines strong business judgment, structured thinking, and analytical rigor with low-ego leadership. This role is designed for builders and systems thinkers who bring both strategic vision and operational instinct. You're credible with senior executives, effective across functions, and relentlessly focused on outcomes over activity.

As a Chief of Staff to the CFO, you will:

• Extend the CFO's Leverage: Shape priorities, operating rhythms, and decision-making across Finance and the broader company. Translate high-level goals into concrete execution plans with clear owners, timelines, and decision points. Act as a trusted thought partner by structuring problems, clarifying tradeoffs, and surfacing data-driven recommendations.
• Lead High-Priority Initiatives: Independently drive the CFO's highest-priority initiatives that cut across finance, actuarial, operations, and product. Lead complex, ambiguous projects from definition through execution. Build action-oriented plans that focus teams on what matters most and translate strategy into measurable outcomes.
• Strengthen Finance Operating Model: Partner with Finance, Actuarial, and Data teams to evolve finance into a more forward-looking, action-oriented function. Improve how key metrics are defined, tracked, and used to drive decisions. Ensure insights translate into decisions, behavior change, and accountability.
• Drive Executive Communication: Prepare high-quality materials for Board, Audit Committee, investors, and executive leadership. Craft clear, analytically rigorous narratives around performance, strategic priorities, and risks. Review and refine presentations to ensure clarity and precision before they reach the CFO.
• Improve Cross-Functional Alignment: Build relationships across finance, actuarial, operations, and product to drive collaboration. Identify misalignment early, force clarity, and resolve cross-functional issues before they become execution problems. Influence senior stakeholders without formal authority.
• Elevate Decision Quality: Apply first-principles and data-driven thinking to help leadership solve difficult problems. Distill complex issues into decision-ready frameworks. Know when rigor matters most, when to go deep, and when speed trumps perfection.
• Harness AI and Emerging Technology: Identify opportunities to deploy AI-powered tools that accelerate execution, improve decision quality, and unlock operational leverage. Build solutions, don't wait for permission.

Success in this role looks like:

• First 90 days: Build trust with the CFO and key cross-functional leaders. Establish a clear operating framework for tracking and advancing priorities. Drive critical initiatives with visible traction and accountability.
• First 6 months: Independently lead multiple high-priority initiatives with measurable progress. Build strong relationships across leadership and be viewed as a trusted, high-judgment partner. Improve quality of executive materials and cross-functional execution.
• First year: Play a meaningful role in shaping and executing the company's strategic and financial agenda. Help finance become a more effective driver of business performance. Serve as a critical multiplier for the CFO and trusted leader at the center of the business.

You should get in touch if:

• You have 7–10+ years of experience in consulting, finance, strategy, business operations, investing, healthcare strategy, or other highly demanding operating environments.
• You're a builder and systems thinker who breaks down ambiguous problems quickly, creates clarity proactively, and stays accountable for results.
• You have strong business judgment and excel at executive communication. You balance strategy and execution, write and speak with precision, and engage credibly with senior leaders.
• You influence without authority and are analytically rigorous. You're comfortable with data, financials, and business metrics to support recommendations.
• You have high EQ and low ego: you're direct, thoughtful, adaptable, and willing to do whatever is needed to help the team win.
• You're AI-fluent: you've deployed AI to accelerate execution and unlock leverage, and you see opportunities others miss.
• Healthcare experience is strongly preferred; experience in Medicare Advantage, value-based care, insurance, or related sectors is a significant plus. Bachelor's degree required; MBA or advanced degree is a plus.

Benefits Overview:  

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Own the white space. Step into critical ownership gaps. Build what the company needs next.

Clover is entering a period of meaningful build. As the company pushes forward on a set of important strategic priorities, we need leaders who can help translate vision into operating reality. Some of this work will involve standing up new capabilities. Some will involve shaping and accelerating critical initiatives that cut across functions. All of it will require leaders who can bring structure, judgment, and momentum to areas that matter disproportionately to Clover’s future.

We’re hiring a senior operator into Innovation & Delivery to help bring the CEO’s vision to life in some of the company’s most important areas of development. This is a high-leverage operating role for someone who can step into emerging priorities, build the right operating model, align leaders around clear decisions, and help turn new ideas into durable parts of the business.

This role is designed for builders and systems thinkers: people who are energized by creating clarity, shaping how work gets done, and helping a company develop new muscles at moments that matter.

As a Senior Director, Innovation & Delivery, you will:

• Step into Critical Ownership Gaps: Serve as the interim business-side leader for a major initiative or strategic domain where ownership is missing, fragmented, or still emerging.
• Build the Operating Model: Create the structure, decision cadence, working model, and accountability mechanisms required to make the work durable.
• Harness AI & Emerging Technology: Identify, architect, and deploy AI-powered tools and approaches to accelerate execution and unlock solutions to some of the hardest, most intractable problems in healthcare — from care gap closure to operational efficiency to member outcomes.
• Drive Business Outcomes, Not Just Activity: Own the work through measurable progress and concrete results — not just coordination, reporting, or process management.
• Stabilize and Scale Underbuilt Areas: Bring order, momentum, and clarity to important domains that need to be built, stabilized, or materially reshaped.
• Lead Through Ambiguity: When the path is unclear, define it. When ownership is diffuse, consolidate it. When a function or initiative is stuck, unblock it.
• Prepare the Long-Term Handoff: Help transition the work to a durable long-term owner, team, or org structure once the model is working.

Success in this role looks like:

• First 90 days: Build a sharp understanding of Clover’s business model, operating context, and leadership dynamics; take ownership of a critical initiative or domain; clarify scope, decisions, and near-term priorities.
• First 6 months: Create visible traction in a high-priority area by stabilizing execution, improving decision quality, and building the core operating model needed to move the work forward.
• First year: Deliver meaningful business outcomes, establish a stronger and more durable ownership model, and leave behind a function, initiative, or system that is materially stronger than you found it.

You should get in touch if:

• You’ve built your career in elite, high-judgment environments — for example 10+ years in investing, consulting, business operations, strategy, startup leadership, or other highly selective operator tracks.
• You have the pattern recognition to quickly diagnose messy business problems and the range to move from strategy to operating detail without losing altitude.
• You are not looking to run an IT transformation office, manage a PMO, or operate as a process administrator.
• You are a builder: you like creating structure where none exists, designing operating systems that hold up in the real world, and turning ambiguity into durable execution.
• You are a systems thinker: you naturally see how incentives, decisions, interfaces, and organizational design interact — and you know how to reshape them.
• You’ve taken on ambiguous, high-stakes work with incomplete information and still driven it to a real outcome.
• You are credible with senior executives and can work effectively with leaders across the company, including the CEO, Chairman, and OpCo.
• You are comfortable stepping into roles that are intense, temporary, and highly leveraged — where the expectation is to build, stabilize, and transition, not simply to advise.
• You care more about solving consequential business problems than about protecting a narrow functional lane.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

We're hiring a Principal Technologist into the Office of the CTO. This is a hands-on problem-solver role for someone who can walk into any room in the company, listen to what's broken, and ship a working solution — not a perfect one, but a good one that gets people moving.

While the CTO and CEO are building the long-term technical and strategic vision and drive the company's most transformative initiatives, your job is to handle everything that would otherwise pull them off that focus. Business stakeholders have real problems that need real solutions now — not in six months when the grand architecture is ready. You are the person who listens, scopes the pragmatic path, and builds the thing that gets them through it. You build the bicycle, not the race car.

This is not a managerial or bureaucratic role. You ship software. You build lightweight applications, automations, integrations, and workflows that solve real operational problems. You are technical, you are pragmatic, you are allergic to red tape, and you know when good enough is exactly right.

You are also a counterweight. When leadership is tempted to overengineer a solution or boil the ocean, you're the voice that says: not yet. Let me get this to decent. You come back later and make it great. You have the judgment and discipline to build interim solutions that don't become permanent technical debt.

As a Principal Technologist in the Office of the CTO, you will:

• Be the CTO and CEO's technical complement. Handle the problems, conversations, and stakeholder relationships that would otherwise consume their time and attention.
• Listen to business stakeholders — operations leaders, department VPs, cross-functional partners — understand their pain, and scope pragmatic solutions. You are effortlessly approachable and people trust you to help.
• Ship working solutions — sometimes personally, sometimes by marshaling the right engineers, analysts, or vendors across the department. You know when to build it yourself and when to pull in the right people. Either way, you are accountable for the result.
• Exercise disciplined judgment about scope. You know the difference between a focused interim solution and a sprawling system that takes years to unwind. You build things that are easy to replace when the long-term architecture arrives.
• Manage a portfolio of tactical problems across the organization. You context-switch fluently across domains and stakeholders, keeping multiple workstreams moving without letting any of them expand beyond their mandate.
• Partner closely with the CTO to ensure interim solutions converge toward the long-term technical vision. You flag what's working, what's stuck, and what needs to graduate from "good enough" to "built right."

Success in this role looks like:

First 90 days:

• Build relationships across the organization. Earn the trust of operations leaders, department heads, and cross-functional partners. People start coming to you with problems instead of escalating to the CTO.
• Identify and deliver your first 2-3 quick wins — working solutions to real problems that demonstrate the model.
• Develop a clear understanding of the CTO's long-term technical vision so your tactical solutions are directionally aligned.

First 6 months:

• Business stakeholders have a reliable path for getting pragmatic technology solutions without waiting for strategic initiatives to deliver. You are their first call.
• You have shipped multiple solutions across different domains. Each one is scoped tightly, solves the problem, and doesn't create sprawling dependencies.
• The CTO is measurably freed up. Problems that would have pulled leadership into tactical firefighting are handled before they escalate.

First year:

• You have built a track record of delivering focused solutions that work. Some have been replaced by strategic systems; others are still running and that's fine. None have become regrettable technical debt.
• You are a trusted voice in leadership conversations, known for pragmatism and good judgment about what to build, what to defer, and what to let be imperfect.
• The organization operates faster because stakeholders have a responsive technical partner who meets them where they are.

You should get in touch if:

• You have a background in consulting, systems integration, or a generalist technical role where you regularly shipped solutions across multiple domains and stakeholders. Big Three, Big Four, or SI experience is a plus, but what matters is the pattern: walk in, understand the problem, deliver something that works.
• You can ship software. You build apps, automations, integrations, and workflows. You're not a project manager with a technical vocabulary — you are a builder who happens to be great with people.
• You are effortlessly approachable. You build rapport naturally. People want to work with you, confide in you, and trust you to help them solve their problems. You bring warmth and good humor to difficult conversations.
• You have excellent judgment about scope. You know when something needs to be "built right" and when it needs to be "built now." You have the discipline to build focused solutions that don't sprawl, and you instinctively avoid vendor commitments that take years to unwind.
• You have hands-on experience with AI/LLM tools and use them to accelerate your own work. You are the kind of person who reaches for automation and AI instinctively.
• You thrive on variety. You are energized by context-switching across domains, stakeholders, and problem types. You don't need a single initiative to feel ownership — you find satisfaction in making the whole organization work better.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

At Counterpart Health (CPH), we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. 

We are seeking a high-impact Business Operations and Strategy Manager to help drive CPH’s most critical initiatives. This is a pivotal role for an analytical and execution-oriented operator who thrives at the intersection of strategy, operations, and systems design.

You will partner closely with the CEO and leadership team to lead high-priority, cross-functional initiatives across the organization. These may span go-to-market expansion, large customer implementations, internal AI adoption, product launches, operational scale-up, or other emerging strategic priorities. You will operate as a deployable problem-solver, bringing structure to ambiguity, driving alignment, and ensuring execution against the company’s most important goals.

This role is ideal for someone who excels at driving clarity and momentum in a fast-paced, evolving environment and is energized by tackling new, complex problems across domains.

As a Business Operations and Strategy Manager, you will:

• Lead cross-functional strategic initiatives: Own and program-manage high-leverage projects across CPH, which may include commercial expansion, enterprise implementations, AI and technology initiatives, product launches, internal operational transformations, or other emerging priorities.
• Serve as a deployable strategic operator: Step into ambiguous or high-stakes situations, diagnose root causes, and design clear execution plans, regardless of function.
• Architect scalable systems: Build and refine the operational infrastructure to enable sustainable growth – processes, tools, playbooks, dashboards.
• Drive analytical rigor: Collect and analyze business data, generate insights, and present recommendations to leadership to inform strategic decisions.
• Build executional rigor: Translate high-level goals into clear plans with workstreams, owners, deliverables, and timelines. Keep the team focused on outcomes.
• Align stakeholders across functions: Coordinate across Product, Engineering, Clinical, Commercial, and Operations teams to deliver outcomes—without relying on formal authority.
• Translate ambiguity into action: When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system.
• Be a thought partner to leadership: Proactively surface insights, risks, and opportunities; act as an internal consultant to the CEO and leadership team.

Success in this role looks like:

• First 90 days: Develop a deep understanding of CPH’s strategy, product, and operating model. Build strong cross-functional relationships. Take ownership of at least one high-priority initiative and bring structure and forward momentum to it.
• First 6 months: Manage a portfolio of strategic initiatives across multiple domains. Implement frameworks for tracking and communicating progress. Lead 1–2 cross-functional efforts to measurable completion and introduce systems that enhance executional clarity.
• First year: Meaningfully reduce organizational friction, improve execution velocity across multiple initiatives, and become a trusted, go-to operator for the company’s most complex challenges.

You should get in touch if:

• You have had 5-8 years of experience at a consulting firm, in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role. 
• You understand value-based care, healthcare operations, and payer/provider dynamics.
• You think in structured logic, write with precision, speak in synthesized insights, and distill complex problems into actionable plans.
• You’re a system builder who wants to see the impact of your thinking play out in operations.  
• You’ve driven complex, multi-org initiatives to the finish line – not just advised on them.
• You’re energized by ambiguity, interested in building processes from the ground up, and thrive in a fast-paced environment.
• You are comfortable with shifting priorities and able to pivot quickly based on business needs.
• You don’t need positional authority to lead. You earn trust and create alignment through clarity, quality, and velocity.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover's Medicare Advantage business is scaling rapidly. The MA CEO needs a Chief of Staff who can operate as a trusted proxy, ruthlessly prioritize across competing initiatives, and build the operating systems required to execute at scale.

This is a high-leverage operating role for someone who thrives at the intersection of strategy and execution. You'll drive critical cross-functional initiatives, translate ambiguity into action, and establish operating rhythms that improve decision quality and velocity. You'll work across clinical, operations, finance, and growth — aligning leaders, unblocking progress, and ensuring the business delivers.

The ideal candidate is a strategically-minded, principle-oriented leader with exceptional judgment and influence who thrives in fast-paced environments. This role is designed for builders and systems thinkers who bring both strategic vision and operational rigor. You're energized by creating structure, driving tangible outcomes, and leveraging AI to multiply impact. You're comfortable with ambiguity, move with conviction, and know when to escalate and when to execute.

As a Chief of Staff, you will: 

• Serve as Strategic Proxy: Act as the CEO's trusted advisor and decision-making partner. Support high-stakes decisions through rigorous analysis, first-principles thinking, and pattern recognition across the business.
• Ruthlessly Prioritize: Force-rank initiatives against growth, quality, and financial objectives. Own the strategic roadmap and ensure the organization focuses on work that moves the business.
• Drive Cross-Functional Execution: Orchestrate complex initiatives across clinical, operations, finance, and growth. Align leaders around clear decisions. Build accountability mechanisms that stick. When execution is fragmented, consolidate it. When ownership is unclear, define it.
• Build Operating Systems: Establish the rhythms, tracking mechanisms, and decision cadences the CEO needs to run the business effectively. Design structured updates that surface risks and tradeoffs. Optimize time, agenda, and information flow.
• Harness AI and Emerging Technology: Identify opportunities to deploy AI-powered tools that accelerate execution, improve decision quality, and unlock operational leverage. Build solutions, don't wait for permission.
• Prepare Executive Materials: Create high-quality narratives and presentations for the CEO, Board, and executive stakeholders. Translate complexity into clarity. Make recommendations, not just summaries.
• Influence Without Authority: Build trust across the organization. Rally leaders around shared priorities. Drive accountability through clarity and momentum, not escalation.
• Navigate Ambiguity: Provide clarity when the path forward is uncertain, help unblock critical initiatives that have stalled, and facilitate thoughtful alignment when priorities are in conflict.

Success in this role looks like: 

• First 90 days: Build a deep understanding of the MA business model, operating context, and leadership dynamics. Establish trust with the CEO and executive team. Take ownership of 2-3 high-priority initiatives and deliver visible impact.
• First 6 months: Independently drive multiple complex initiatives end-to-end. Establish operating rhythms that improve decision quality and execution velocity. Be viewed as a central integrator and force multiplier across the MA organization.
• First year: Play a pivotal role in shaping and executing the MA strategy. Deliver measurable contributions to growth, profitability, and operational leverage. Leave behind systems, processes, and operating mechanisms that are materially stronger than you found them.

You should get in touch if: 

• You have 10+ years in elite operating environments: Chief of Staff roles, top-tier consulting (McKinsey, Bain, BCG), investing, startup leadership, strategic operations, or similar high-judgment tracks.
• You're a builder and systems thinker: you create structure from ambiguity, design operating models that scale, and turn strategy into execution that sticks.
• You're AI-fluent: you've deployed AI to accelerate execution and unlock leverage, and you see opportunities others miss.
• You excel at rapid prioritization in ambiguous environments, move seamlessly from strategy to execution, and know when to push and when to let go.
• You're exceptional at building relationships and influencing across functions without formal authority. You earn trust through clarity, quality, and velocity — not positional power.
• Healthcare or Medicare Advantage experience is a plus but not required. Aptitude and willingness to learn quickly is essential. We've seen strong CoS operators come from consulting, tech, finance, and other industries.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous flexible time-off policy.
• Professional Development: We are committed to developing our internal talent. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover is reinventing health insurance by working to keep people healthier. We are a Medicare Advantage plan working to develop deeper insights to drive better outcomes for our members through our integrated technology platform. We rely on our abilities to integrate standard health plan data with clinical information from provider health information systems. The Medical Management team is at the center of this work, ensuring our members receive high-quality, appropriate care.

We are looking for an extremely detail-oriented Medical Director with a strong background in Payment Integrity (PI) and Utilization Management (UM). This is a full-time, hands-on role for someone who thrives "in the weeds" and enjoys the challenge of deep medical record review. You will be responsible for using your discerning clinical judgment to ensure medical necessity, appropriate utilization, and payment accuracy. This position reports to the Chief Medical Officer, Medicare Advantage (CMO).

As a Medical Director, Payment Integrity & Utilization Management, you will:

• Perform detailed, medical record reviews (e.g., 30-day readmissions) to ensure documentation supports the services rendered and aligns with medical necessity guidelines.
• Apply your clinical expertise to review and validate clinical decision-making by vendors and providers to ensure proper reimbursement for services provided.
• Coach and train other clinical decision-makers, helping them improve the proper selection and application of medical necessity guidelines.
• Leverage your expertise in peer review committees to support and contribute to quality improvement teams and initiatives.
• Serve as the key clinical leader for cost containment initiatives, collaborating with data analytics, claims, and FWA departments to investigate and act on aberrant trends.
• Champion initiatives to reduce unnecessary hospital days, avoidable ER visits, and inappropriate high-cost drug utilization.
• Collaborate with providers through periodic case reviews to ensure consistent and standardized decision-making.

Success in this role looks like:

• By 90 Days: You have onboarded and familiarized yourself with company policies, workflows, and the specific PI/UM review processes. You've begun building rapport with the Medical Management team and key stakeholders. You are participating in case reviews with oversight, demonstrating your meticulous attention to detail and learning the technical tools.
• By 6 Months: You are autonomously managing a significant volume of complex case reviews, making independent clinical decisions aligned with company guidelines and medical standards. You are identifying opportunities for process improvements in the PI and UM review process and are actively collaborating with the interdisciplinary team.
• Ongoing: You are recognized as a subject-matter expert in Payment Integrity and medical necessity review, handling the most complex or high-stakes cases with high accuracy. You are playing a key role in shaping review strategies and guidelines and driving continuous improvement in our quality assurance processes.

You should get in touch if:

• You are an MD or DO with a valid, unrestricted license to practice medicine in a US State.
• You are Board Certified, preferably in Internal Medicine, Family Medicine, or Emergency Medicine.
• You have at least 5 years of clinical experience, including inpatient experience.
• You have strong experience in Payment Integrity and Utilization Management/Review and a solid understanding of Medicare Advantage.
• You have experience or expertise with peer review committees.
• You are extremely detail-oriented and meticulous, and you genuinely enjoy digging into medical records to find the "needle in the haystack".
• You possess discerning clinical judgment and an investigative, problem-solving mindset.
• You thrive in collaborative, cross-functional settings and have strong proficiency with technology.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $270,000 to $300,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.

#LI-Remote

Own the white space. Operate with CEO mandate. Drive the programs that move the company.

We’re hiring a high-agency operator into the Innovation & Delivery team to drive Clover’s most important cross-functional initiatives from ambiguity to execution. You’ll join a small, cross-functional team within Innovation & Delivery that builds the systems, programs, and strategies defining Clover’s next chapter.

This is a rare role designed for someone who thrives at the intersection of strategy, systems design, and executional rigor. You’ll operate as a force-multiplier to the CEO and executive team: orchestrating execution across organizational boundaries, structuring problems that don’t yet have owners, and driving initiatives that directly shape Clover’s growth and operational leverage.

As a Special Projects Lead, you will:

• Architect Strategic Programs: Translate high-level goals into MECE workstreams with clear interfaces, owners, and timelines.
• Harness AI & Emerging Technology: Identify and deploy AI-powered tools and approaches to accelerate execution and unlock solutions across your own work and broader workstreams. 
• Drive Execution with CEO-Standard Rigor: Own initiatives from kickoff through outcomes. Set the pace. Maintain altitude and detail without losing either.
• Align Stakeholders Across Levels and Functions: Influence without authority. Drive accountability through clarity, not escalation.
• Translate Ambiguity Into Action: When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system.
• Collaborate Across Boundaries: Manage projects that touch internal teams and external partners — vendors, regulators, and strategic collaborators. Align internal readiness to external dependencies.

Success in this role looks like:

• First 90 days: Quickly grasp Clover’s business model, establish key relationships, and become the go-to-lead on a core strategic project.
• First 6 months: Successfully drive multiple cross-functional initiatives to completion, develop systems improving operational efficiency, and establish yourself as a trusted leadership advisor on strategic priorities.
• First year: Create scalable coordination mechanisms that improve execution across teams, resolve strategic misalignments, and deliver measurable business impact on growth and operational leverage.

You should get in touch if:

• You’ve had 3–10 years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role.
• You think in structured logic, write with precision, and speak in synthesized insights.
• You’re not a deck-maker. You’re a system builder who wants to see the impact of your thinking play out in operations.
• You’ve driven complex, multi-org initiatives to the finish line — not just advised on them.
• You’re energized by ambiguity, allergic to bureaucracy, and motivated by direct proximity to decision-making and value creation.
• You don’t need positional authority to lead. You earn trust and create alignment through clarity, quality, and velocity.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

POSITION SUMMARY:

The Business Process Manager (BPM) will support enterprise-wide process and systems transformation across multiple value streams (GTM, Finance, Operations, Partner, Support). This role sits within the Global Business Process team under the COO organization and serves as a key bridge between business stakeholders and the Business Systems Group (BSG).

The role helps standardize communication, resolve conflicting requirements, and foster effective interactions between business teams and technical teams. Leveraging data-driven insights and knowledge of enabling technologies, the individual manages significant business process improvement initiatives beyond incremental changes. This role leads discovery efforts, documents high-level solution approaches and business requirements, and drives business readiness through User Acceptance Testing (UAT), training, and enablement.

Under the direction of the Sr. Manager, Business Process, this role supports the development and continuous improvement of business process architecture for assigned operational domains such as Sales, Customer Success, Cloud Engineering, Supply Chain, Logistics and Support. The role conducts gap analyses, designs future-state (“To-Be”) processes using industry-standard frameworks and best practices and improves requirement quality through standardized documentation and prioritization. The position also leads assigned cross-functional initiatives to support timely delivery, risk mitigation, user adoption, and alignment with organizational goals.

The ideal candidate brings strong analytical, facilitation, and cross-functional leadership skills, and is effective at influencing stakeholders without formal authority in a fast-paced environment.

This position is based in the San Francisco office and requires in-office attendance Monday, Wednesday, and Thursday.

ESSENTIAL FUNCTIONS:

1. Business Process Design and Analysis
   1. Support and maintain end-to-end business process architecture and process documentation for assigned business processes, aligned with enterprise strategy and standards.
   2. Lead transformation initiatives by conducting gap analyses between current ("As-Is") and ideal ("To-Be") end-to-end processes.
   3. Leveraging internal SMEs, industry-standard frameworks, and best practices, design future-state processes that are efficient and scalable globally pertaining to Record to Report, Procure to Pay, Billing, Subscription Management, Revenue Recognition, Renewals.
   4. Collaborate with GTM functions and cross-functional stakeholders to gather and translate high-priority business requirements into effective process solutions for New Product Launch.
   5. Solution and document UX requirements thoroughly to ensure solutions are user-friendly, drive high adoption rates, and align with business needs.
   6. Validate business requirements for compatibility with enterprise architecture, data strategies, and system capabilities, ensuring they support global scalability.
2. Business Process Automation and Continuous Improvement
   1. Lead and advocate for automation projects with the Business Systems Group to streamline and scale critical business processes, leveraging Salesforce.com CRM, NetSuite, Tableau, Marketing Tool and other core technologies.
   2. Introduce innovative solutions by staying updated on industry trends and integrating best practices into process improvements.
   3. Identify significant improvement opportunities using data-driven insights and measure impacts with established metrics and KPIs.
   4. Enhance UX by ensuring process improvements are user-centric, well-documented, and supported by effective training and change management.
   5. Collaborate with technology teams to implement business processes that utilize core technology functionality and minimize customization.
3. Program and Change Management
   1. Lead cross-functional programs focused on timely delivery, risk mitigation, and alignment with business strategy and objectives.
   2. Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits.
   3. Implement structured change management processes, including training and resource support, to facilitate the seamless adoption of new processes.
   4. Promote continuous improvement by encouraging feedback and incorporating it into future enhancements, guiding stakeholders in improvement techniques.
   5. Maintain a centralized repository for change management materials and project updates to enhance accessibility and knowledge sharing.

SUPPORTIVE FUNCTIONS

1. Technology and Tool Management
   1. Evaluate and recommend technologies to enhance the business processes and overall business capabilities.
   2. Plan and execute technology initiatives, ensuring alignment with business goals and efficient project delivery.

QUALIFICATIONS:

• 8+ years of experience in business process management, business systems analysis, operations, or program delivery.
• Exposure to Salesforce and/or NetSuite environments and integrated business workflows.
• Advanced knowledge of system integration across Salesforce, ERP, internal proprietary systems, and third-party apps.
• Experience working on multi-team, cross-functional initiatives across functions (not just one domain).
• Demonstrated expertise in business requirement analysis, technical analysis, business architecture, process design, quality assurance, data analysis, and solution or product ownership.
• Experience with technology/system development methodologies.

Background Preferred (but not required): 

• Implementation experience of Salesforce
• Implementation experience of NetSuite
• Team management experience

Education:

Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.

Economic Package Includes: 

• Salary + annual bonus eligibility   
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building.

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of IT & Security

We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing.

Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn't just change our product—it changes the threat surface too.

We're not looking for someone who manages security from a distance. We're looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.

You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if:

• You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
• You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
• You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
• You've managed or mentored a global security team and taken genuine pride in developing the people around you.
• You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
• You thrive in ambiguity and build structure where none existed.
• Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
• You treat security as a conversation with the business, not a monologue at it.
• You've started using AI tools to work faster—and you're curious about what that means for the security programs you're building.

You need to have:

• 10+ years of combined experience across security management, IT operations, compliance, or consulting.
• 3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
• Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
• Background in global B2B technology, SaaS, or cloud-based businesses.
• Proven track record managing security incidents end-to-end.
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor's degree in Information Security, Computer Science, MIS, or related field.

What you'll actually do:

Own the program

• Maintain and continuously improve Sendbird's information security program—policies, processes, and controls that hold up under scrutiny.
• Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
• Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that's evolving faster than traditional defenses.

Partner with the business

• Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.
• Raise risk awareness across business stakeholders without crying wolf or creating friction.
• Be the person other teams want to work with—because you solve problems, not just flag them.
• Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.

Lead the team

• Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.
• Be a player-coach—this isn't a delegator role. You're in the work.

Respond and improve

• Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.
• Continuously strengthen the security posture of a platform that never sleeps.
• Turn every incident into a lesson. Turn every lesson into a control.

Added Value:

• Security certifications: CISM, CISA, CISSP, or equivalent.
• Experience at a global company operating across multiple time zones and regulatory environments.

Why Sendbird

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience—and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
• AI-First Environment. Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Overview

The COO & Deputy Trust Officer will oversee the bank’s daily operational performance, ensure safe and sound delivery of stablecoin issuance, custody, reserve and settlement workflows, and help fulfill fiduciary obligations under OCC expectations (12 CFR Part 9).

Key Responsibilities

1. Bank Operations Leadership

• Lead all day-to-day operational functions for the trust bank including issuance operations, custody operations, reserve operations, reconciliation, and customer settlement flows.
  
  
• Design and maintain operational playbooks, business continuity procedures, and control frameworks aligned with OCC safety and soundness expectations.
  
  
• Oversee operational readiness for product changes, new asset types, new partners, and new currencies.
  
  
• Work closely with engineering to ensure operational workflows are ready to go.

2. Deputy Trust Officer Responsibilities (12 CFR Part 9)

• Support the Trust Officer in fulfilling fiduciary responsibilities for all custody and safekeeping activities.
  
  
• Oversee fiduciary recordkeeping, including account setup, segregation, ledger accuracy, and periodic reviews.
  
  
• Ensure trust operations meet OCC fiduciary standards, including §9.6 annual reviews, fiduciary audits, internal controls, and documentation.
  
  
• Act as acting Trust Officer when designated by the President/Board.

3. Operational Controls & Regulatory Compliance

• Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement.
  
  
• Ensure compliance with GENIUS Act requirements related to issuance, redemption, and lawful-order execution.
  
  
• Partner with Compliance and CRO on operational risk testing, issue remediation, and supervisory responses.
  
  
• Maintain audit-ready documentation, operational logs, and evidence repositories for OCC examinations.

4. Cross-Functional Execution & Program Management

• Coordinate execution across engineering, legal, product, compliance, finance, and treasury teams.
  
  
• Lead operational readiness reviews for new features, new jurisdictions, and new integrations with custodians and banking partners.
  
  
• Drive cross-functional alignment on SLAs, exception handling, operational uptime, and incident root-cause analyses.

5. Third-Party & Vendor Oversight

• Oversee relationships with banking partners, reserve custodians, and critical vendors.
  
  
• Ensure all partners meet OCC third-party risk expectations.
  
  
• Maintain vendor performance dashboards, SLAs, due diligence packages, and ongoing monitoring.

6. Operational Resilience & Incident Response

• Own the bank’s operational continuity, incident management, and crisis playbooks.
  
  
• Lead triage and resolution of operational incidents, coordinating across engineering, custody, and compliance.
  
  
• Oversee post-incident assessments and ensure timely remediation.

7. Board and Executive Reporting

• Provide regular updates to the Board and Risk Committee on operational performance, control testing results, and emerging operational risks.
  
  
• Present metrics and KPIs related to mint/burn SLAs, reconciliation integrity, reserve operations, custodian performance, and operational incidents.

Qualifications

• 10+ years of experience in bank operations, trust operations, custody operations, or payments operations in a regulated financial institution.
  
  
• Proven experience managing high-volume, control-heavy operational environments.
  
  
• Deep familiarity with OCC regulatory standards, fiduciary banking requirements (12 CFR Part 9), and digital asset custody expectations.
  
  
• Experience with blockchain-based transaction flows, mint/burn operations, or digital asset custody preferred.
  
  
• Exceptional operational discipline and documentation skills.
  
  
• Strong collaboration and communication abilities, including experience working with auditors and federal regulators.