Lead Technical Program Manager
Location: Remote with some travel expected 1 - 3 times a year
Department: Product and Technology
Reports To: Director of Program Management
Hours: Available for synchronous collaboration 3pm - 8pm UTC

About the Role

We are looking for an experienced and strong Technical Program Manager (TPgM) to drive critical cross-functional and cross-departmental programs, ensure strategic alignment of the work, and guide teams toward impactful outcomes. 

In this role, you’ll be both a trusted thought partner and a hands-on execution-oriented driver, enabling teams to deliver complex programs with clarity, efficiency, and measurable results. We are looking for someone with a proven ability to build strong relationships and align diverse stakeholders around shared objectives. The role requires comfort navigating ambiguity independently. 

We are specifically looking for a TPgM with demonstrated technical depth, and a proven track record of working with and partnering with large, complex technology organizations. 

Key Responsibilities

Program Leadership & Delivery

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.

Strategic Planning & Capacity Management

• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.

Risk, Issue & Dependency Management

• Proactively identify risks, issues, and cross-functional dependencies (especially with
• Legal and Communications), and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality. 

Stakeholder & Relationship Management

• Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Program Operations & Reporting

• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting. 

Enablement & Training

• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
• Promote understanding and adoption of scalable program management practices across the department.
• Mentor and support other TPgMs. 

Narrative & Communication

• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
• Serve as an effective nudger - keeping the right level of accountability without micromanagement.

Qualifications

• 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
• Strong systems thinking, organizational, and analytical skills. 
• Proven success managing complex programs with multiple stakeholders.
• Expertise in risk management, capacity planning, and strategic alignment.
• Exceptional communication and relationship-building abilities.
• Comfort with ambiguity and a bias for action.
• Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$126,234 to US$192,381  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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Wikimedia Foundation

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Our Projects

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News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Overview:

The Patient Access Specialist serves as the first point of contact for individuals seeking addiction treatment services through PursueCare. This role is responsible for guiding patients through the intake and enrollment process, ensuring a smooth and supportive experience. The Patient Access Specialist facilitates timely access to care. This position plays a critical role in reducing barriers to treatment and providing compassionate, judgment-free support to individuals in need.

Responsibilities:

• Serve as the primary contact for prospective patients, guiding them through the intake process with compassion and efficiency.
• Convert patient leads into active participants in the PursueCare program.
• Track and manage patient leads to ensure timely follow-up and engagement.
• Schedule patients with the rapid access admission team to ensure services within 24 hours of first contact.
• Address and resolve patient inquiries regarding payment options, collaborating with insurance coordinators as needed.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Meet specific performance metrics related to patient conversion, engagement, and satisfaction.
• Other duties as assigned.

Education & Experience:

• Associate’s or Bachelor’s degree required.  Degree in human services, communications, business, or a related field preferred.
• 2+ years of experience in healthcare customer service, inside sales, or an outbound call center environment preferred but not required.
• Experience working in a fast-paced, metrics-driven setting.

Qualifications & Key Competencies: 

• Comfortable making cold calls and engaging with new patients and partners regularly.
• Exceptional communication and interpersonal skills, with the ability to engage with diverse populations in a professional and compassionate manner.
• Persuasive and goal-oriented, with the ability to educate and motivate patients toward treatment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Comfort working with technology, including EHR/EMR systems and in-app communication tools.
• Self-motivated, proactive, and able to work independently or as part of a team.

Join us in our mission to provide compassionate care and support to individuals seeking addiction treatment. If you possess the key qualifications and are passionate about making a difference, we invite you to apply for this rewarding role.

PursueCare is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

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Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Associate Director, Regulatory CMC works collaboratively within the CMC regulatory and technical operation teams on writing projects for early, late-stage development, and commercial programs. They contribute to the drafting, reviewing and finalization of CMC content and/ or regulatory related documents. The individual also apply writing/editorial expertise to the development of CMC/Quality (Module 3) sections for filing and maintenance of initial INDs, initial CTAs (IMPDs), FDA BLA, EMA MAA, ROW submissions as well as CMC source documents. This position works closely with stakeholders to support corporate and departmental objectives. An important aspect of this role is the planning and management of writing projects. Attention to detail in their work and ability to collaborate with diverse internal and external stakeholders are both important factors for success in this role.

Essential Functions and Responsibilities

• Works closely with functional leaders to 1) create the optimal development path for Iovance product candidates, 2) negotiate optimal development paths within internal cross-functional teams and with health authorities, 3) execute clinical-regulatory development plans on-time and while managing all identified risks.
• Collaborates with RA CMC Product Lead to execute CMC Submission and Authoring strategy for assigned project. 
• Ensures that submission documents and correspondence are of the highest quality in terms of content, organization, clarity of writing, and accuracy.
• Ensures that evolving global regulations, guidelines and health authority expectations, especially those related to cell therapies, are incorporated into program decision making.
• Ensures writing activities meet quality standards and expectations and adhere to applicable Corporate SOPs, policies, guidelines, and regulation.
• Assures that standardized practices are implemented and maintained across regulatory documents.
• Collaborates with Regulatory Operations to ensure timely and accurate submissions
• Critically review source documents for consistency, completeness, and quality.
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics
• Perform miscellaneous duties as assigned.  

Required Education, Skills, and Knowledge

• Minimum of a BA/BS in Life Science
• 5-8 years pharmaceutical/biotechnology experience related to analytical/pharmaceutical chemistry and/or regulatory affairs.
• Demonstrated expertise in writing/developing CMC content in Briefing Documents, Quality Amendments, Module 2 and Module 3 updates and CMC source documents in support of US and global regulatory submissions (with primary interest in the areas of Biologic and Cell Therapy Products).
• Understanding of biological lifecycle drug development
• Experience with ICH, CTD and electronic submission guidelines for regulatory reports.
• Excellent written and verbal skills
• Ability to collaborate with a wide variety of internal customers and relate effectively to people at all levels of the organization
• Excellent computer skills including MS Office (Word, Excel, Power Point, Outlook); experience with electronic document management systems and other content authoring technologies (e.g. Veeva Vault)
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Proven track record with project management and experience with GDP, GCP, and GMP. Ability to handle multiple projects simultaneously.
• Excellent attention to accuracy and detail.
• Create and maintain core dossier and CMC Authoring templates

Preferred Education, Skills, and Knowledge

• Graduate degree preferred

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation. 

Physical Demands and Activities Required 

• Must be able to remain in a stationary position standing or sitting for prolonged periods of time.
• Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must have visual acuity to perform activities such as: preparing and analyzing data and figures, viewing a computer screen, and extensive reading.  
• This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.
• Must be able to communicate with others to exchange information.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Work Environment 

This job operates in a professional or remote office environment and requires operating standard office equipment and keyboards.  

#LI-remote

Job Summary

The Internal Wholesaler, Life Distribution, is responsible for providing best-in-class phone and web-based support for agents and IMO marketers related to case design, product questions, competitive positioning, illustration software training and more. In addition, the Internal Wholesaler, Life Distribution will deliver outbound call and email campaigns as needed to promote F&G Life products and programs to drive Life sales objectives.

Organization

This position will report to the Supervisor, Internal Sales, Life Distribution and will work in conjunction with other Life Distribution Internal Wholesalers as well as partnering to support National Account Managers and National Account VPs.

Duties and Responsibilities

• Efficiently manage high-volume inbound phone and email inquiries, providing quality sales support to agents and marketers
• Initiate proactive sales initiatives in coordination with Life Sales objectives
• Demonstrate thorough, in-depth knowledge of F&G products, practices and procedures
• Identify and communicate new sales opportunities to Senior Internal Wholesaler
• Provide cross-organizational support to agents and marketers including inquires related to underwriting, contracting and commissions, new business and policyholder support
• Train agents and marketers on F&G illustration software and agent website use; troubleshoot and/or report system issues
• Maintain strong knowledge of life insurance industry and competitive landscape

Experience and Education Requirements

• Bachelor’s Degree in business or related field
• 3-5 years of professional work experience with demonstrated background in serving customers, working collaboratively across internal or external teams, problem solving, and the ability to effectively communicate both in small or large group settings.
• Life insurance product sales support experience preferred, specifically in a call center environment
• Knowledgeable regarding the life insurance marketplace, products and IMO distribution
• Life and annuity license preferred

Knowledge, Skills & Abilities

• General knowledge on economics and financial planning
• Ability to build solid external and internal relationships
• Operate with an appropriate sense of urgency
• Positive, collaborative approach to challenges and tasks
• Drive to deliver results through extraordinary service quality and accountability
• Strong communication skills - oral, written and interpersonal communication skills are critical
• Self-reliant multi-tasking and problem-solving capabilities
• Advanced knowledge of MS Office, Word, Excel and Power Point required
• Technologically proficient and knowledgeable in contact management applications, illustration tools and sales support systems; Salesforce CRM experience preferred

Other Requirements

• Ability to work Fast-paced team environment with high-volume inbound and outbound calls
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Minimal travel required (less than 5%)

#LI-JB1

#LI-Remote

Job Title: Vice President, Customer Care & Contact Center Shared Services

Location: Remote 

Position Summary

The Vice President, Customer Care & Contact Center Shared Services will lead customer servicing operations for Personal Lines and Life & Retirement while overseeing the centralized capabilities that support both Customer Care and Claims operations. This role blends operational excellence with enterprise transformation, ensuring strong service performance today while building a modern, insight-driven contact center for the future.

The VP will be responsible for contact center operations as well as shared services including Quality Assurance, Workforce Management, Contact Center Technology, Analytics & Insights, Vendor Management, and Operational Modernization. This leader will partner across the organization to deliver exceptional customer experiences while improving efficiency, scalability, and operational discipline.

Key Responsibilities

Customer Care Operations (Policy Servicing)

• Lead end-to-end servicing contact center operations across voice and digital channels.
• Drive performance across key service metrics including service level, abandon rate, average handle time (AHT), first contact resolution (FCR), quality assurance (QA), customer satisfaction (CSAT), net promoter score (NPS), complaint management, and regulatory compliance.
• Foster a strong coaching culture and build frontline leadership capability.
• Drive demand management initiatives to reduce avoidable contacts.
• Partner cross-functionally with Underwriting, Billing, Claims, Distribution, and Product teams to resolve systemic service issues.

Contact Center Shared Services (Customer Care & Claims)

Quality Assurance & Performance Management

• Lead the enterprise QA framework including calibration standards and coaching effectiveness.
• Integrate speech and text analytics to generate actionable insights.
• Ensure governance, compliance, and performance transparency. 

Workforce Management (WFM)

• Oversee forecasting, capacity planning, scheduling, and intraday operations management.
• Manage shrinkage controls and scenario planning.
• Establish a unified workforce management model across internal and outsourced operations. 

Telephony & Contact Center Technology

• Provide operational ownership for contact center platforms including routing, IVR, call recording, and knowledge management tools.
• Partner with IT to define technology roadmaps, integrations, and platform modernization initiatives.
• Simplify and rationalize fragmented or legacy tooling. 

Analytics & Insights

• Establish enterprise dashboards and KPI governance.
• Lead Voice of the Customer (VOC) programs, root-cause analysis, and identification of contact demand drivers.
• Translate insights into operational, training, and digital improvements. 

Vendor Management

• Govern business process outsourcing (BPO) relationships, service level agreements (SLAs), and contract performance.
• Ensure consistent performance management across internal and partner operations. 

Modernization & Automation

• Lead the contact center transformation roadmap, including self-service capabilities, workflow automation, AI-assisted servicing, and digital enablement.
• Develop business cases and oversee ROI realization for modernization initiatives.
• Balance automation with regulatory compliance and customer trust considerations.

Customer Experience Strategy & Governance (Enterprise)

• Own the enterprise Customer Experience function, establishing a cohesive customer-centric strategy aligned with corporate objectives.
• Lead the development and improvement of end-to-end customer journeys across service, claims, and digital touchpoints.
• Establish and govern Voice of the Customer programs, leveraging customer feedback, analytics, and operational insights to drive improvements.
• Define and monitor enterprise CX metrics including NPS, CSAT, Customer Effort Score, and journey-level performance indicators.
• Partner with leaders across operations, claims, marketing, digital, and HR to embed customer-centric behaviors, processes, and performance management across the organization.
• Lead enterprise initiatives that strengthen customer-centric culture and improve brand perception and loyalty. 

Qualifications

Required

• 12+ years of leadership experience in large-scale contact center or customer operations.
• Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
• Proven experience managing multi-site and/or outsourced contact center operations.
• Strong analytics orientation with a KPI-driven operating discipline.
• Demonstrated success leading operational transformation initiatives at scale. 
• Bachelor’s degree or equivalent experience.

Preferred

• Personal Lines Property & Casualty insurance or regulated financial services experience.
• Experience integrating customer care and claims support operating models.
• Experience leading contact center platform modernization or technology migrations.

Leadership Profile

• Operational leader who can both run the business and transform it.
• Highly accountable with strong performance orientation.
• Data-driven decision maker.
• Effective cross-functional influencer and collaborator.
• Builds strong frontline leadership and organizational bench strength.
• Customer-focused while maintaining cost discipline and regulatory awareness.

Salary Range: $150,000 - $210,000 (with bonus eligibility)

Logos Messaging Team

The Logos Messaging team is focused on creating communication infrastructure for a freer internet — permissionless, interoperable, and based on user consent. We're building toward a world where anyone can reach anyone on a network that no single entity controls or can take away. We cannot afford to compromise on Privacy, and "Eventual Decentralisation" is not an option: Logos.co

Right now we're deep in the hard problems: Bringing decentralised group messaging over MLS to all developers. This is frontier tech work — the protocols we're writing don't have established playbooks, and the tradeoffs we're navigating haven't all been mapped yet.

This is where you come in. We're a small team seeking engineers who have a passion for decentralised chat and who've thought deeply about how these systems work, where they fail, and what it takes to get them right. You'll work directly on our SDK and contribute to the protocols underneath it, with real ownership over work that enables open communication.

Key responsibilities

• Implement our messaging protocols in our reference SDK, translating protocol specs into reliable, production-quality Rust
• Own the API design and developer experience of the SDK surface — abstractions, ergonomics, and developer-facing documentation
• Contribute to messaging protocol specifications alongside the team
• As a member of a small team, you'll wear many hats — picking up problems outside your immediate lane, learning as you go, and growing with the team
• Write clear technical documentation and participate in async design discussions with collaborators across the project

You will ideally have

• Deep familiarity with real-world instant messaging systems - you've worked on, contributed to, or spent serious time understanding how systems like Signal, Matrix, XMPP, or similar are built, where they make tradeoffs, and where they struggle
• Experience with decentralised computing - peer-to-peer systems, distributed networks, or decentralised application infrastructure
• Comfort working directly with cryptographic primitives - signatures, ciphers, and key exchanges and an understanding of secure private messaging principles such as forward secrecy, post-compromise security, and key management
• Solid Rust experience: comfortable writing reliable, maintainable code in a team setting
• Previous experience with Web3, blockchains, open protocols, and the values that underpin them
• A strong alignment to our principles: https://logos.co/manifesto/

Bonus points

• Experience with Post-Quantum Cryptography and its application to secure messaging
• Experience with MLS (Message Layer Security / RFC 9420) or the OpenMLS library specifically
• You've authored or contributed to an open specification
• Familiarity with P2P transport layers such as Waku or libp2p
• Experience working for an open source organisation
• Comfortable working remotely and asynchronously

Don't worry if you don't meet all of these criteria — we'd still love to hear from you if you think you'd be a great fit. Just explain why in your cover letter.

Hiring process

Interview with our Talent team 

Interview with Team Member (Technical Life Story) 

Interview with Team Lead / Pair Programming Session  (Technical Discussion )

Interview with Program Lead (Culture Fit)

Compensation

The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.

We are looking for a Senior Engineer to join us. You would be working with our distributed team of engineers on new products, core protocols, or client projects. The position is remote-first, but we hope to get some face time in the form of company retreats.

Job duties include, but are not limited to:

• Researching and understanding complex protocols
• Designing, implementing, and documenting distributed systems
• Developing protocols or protocol-driven applications in Rust
• Designing and developing testing and quality assurance processes
• Communicating with clients or open source communities

Must-have skills and qualifications:

• Experience in systems programming
• Experience in leading small teams
• Ability to design interoperable software architectures
• At least 5+ years of experience in collaborative software development
• At least 3 years of hands-on Rust experience
• Full proficiency in English

Good-to-haves:

• Experience with domain-specific languages
• Cryptography & infosec knowledge

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Cloud is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Cloud

• Proficiency in cloud platforms (AWS preferred; GCP/Azure a plus)

• Strong understanding of cloud architecture and core services (compute, storage, networking)

• Experience with DevOps practices (CI/CD, automation, deployment pipelines)

• Familiarity with infrastructure as code (Terraform, CloudFormation)

• Knowledge of containerization and orchestration (Docker, Kubernetes)

• Experience with monitoring and logging tools

• Understanding of security best practices in cloud environments

• Strong problem-solving and troubleshooting skills

Preferred:

• Experience with real-world cloud deployments

• Familiarity with serverless architectures and microservices

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Cybersecurity is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Cyber

• Strong understanding of cybersecurity fundamentals (network, application, and system security)

• Knowledge of threat detection, vulnerability assessment, and risk management

• Familiarity with security tools (SIEM, IDS/IPS, firewalls)

• Understanding of security frameworks and standards (e.g., NIST, ISO 27001)

• Experience with incident response and monitoring

• Basic knowledge of networking concepts and protocols

• Awareness of cloud security and data protection practices

• Strong analytical and problem-solving skills

Preferred:

• Experience with penetration testing or ethical hacking tools

• Relevant security certifications (e.g., Security+, CEH, CISSP)

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Data is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Data

• Proficiency in Python and/or SQL
• Strong understanding of data analysis, statistics, and data modeling concepts
• Experience with data manipulation and visualization tools (Pandas, NumPy, Excel, Tableau/Power BI)
• Familiarity with ETL processes and data pipelines
• Understanding of databases (relational and/or NoSQL)
• Knowledge of data warehousing concepts and architecture
• Ability to work with large datasets and optimize data workflows
• Experience with data quality, validation, and governance practices
• Strong problem-solving and analytical skills

Preferred:

• Experience with big data tools (Spark, Hadoop)
• Familiarity with cloud platforms (AWS, GCP, Azure)

Exposure to real-world data projects (analytics, engineering, or architecture)

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Nephrology, Neurology & Pneumology
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

We are seeking the following Volunteer Medical Specialists to provide remote medical clinical support to MSF's global teams on a case-by-case basis. As a Volunteer Specialist you will review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

• Nephrology
• Neurology
• Pneumology 

If you specialize in Nephrology, Neurology, or Pneumology, we invite you to apply and share your expertise where it’s needed most.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Nephrology, Neurology, and Pneumology Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge..

Qualifications

• Minimum 4 years of post-qualification work experience in Nephrology, Neurology, or Pneumology.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Endocrinology
Position Status: Volunteer
Location: Remote Only
Time Commitment: up to 3 hours per week/bi-weekly

Position Overview

The Telemedicine Program is looking for Endocrinology Specialists to support medical teams in the medical management of people living with diabetes. Specific topics identified include reinforcement of history taking skills, interpretation of patient self-testing log sheets, and adjustment of insulin doses in response to self-testing results, especially with respect to transitioning patients from human NPH or Biphasic insulin to analogue basal bolus insulin regimens.

Why This Role Matters

In low and middle income countries, access to insulin for self-injection and glucose meters for self-testing is very rare. Over the last few years, MSF has begun to offer these services with plans to transition patients from NPH or Biphasic insulin regimens to basal bolus which requires significant training and education.

The most urgent need is to prepare clinicians to correctly interpret patients’ self-monitoring of blood glucose results and adjust insulin regimens. Clinicians providing care for Non-Communicable Diseases (NCD) can be nurses, clinical officers, and general practice doctors, none of whom have had dedicated NCD training prior to joining MSF. Standard treatment protocols and algorithms have been developed, but clinicians can adapt their approach to each patient within the confines of those protocols.

About Telemedicine 

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

About Case Management 

The Case Management platform provides remote medical and clinical support to MSF's global medical teams on a case-by-case basis. Volunteer Medical Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Key Responsibilities - Case Management

• • Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
    • Time Commitment: up to 3 hours a week, though it can vary. Some weeks, there may not be any cases in your area of expertise, while other times you may be asked to provide ongoing follow-up on assigned cases until they are fully resolved.
  • Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
  • Provide ongoing follow-up on assigned cases until they are resolved.
  • Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

About Video Case Discussion

The Video Case Discussion platform is a videoconferencing service that connects MSF projects staff with a Volunteer Medical Specialist to discuss cases pertaining to a specific clinical topic or specialty. Projects supply the cases and clinical questions in advance, and the Volunteer Medical Specialist facilitates a live, virtual group discussion based on the submitted case/question. The goal is to support continuous medical education using the specific clinical scenarios that medical teams are encountering.

Key Responsibilities - Video Case Discussion

• • Join regularly scheduled, bi-weekly, one-hour, online meetings at a prescheduled date and time, based on the time zone of the medical team (recurring meetings are scheduled in advance).
    • Time Commitment: up to 3 hours on a bi-weekly basis.
  • Review the clinical case summary, submitted by the medical team, posted on the Telemedicine Platform, in advance of the meeting.
  • Discuss the clinical case with the medical team during the meeting. Prompt discussion with the staff and provide support, advice, and recommendations as needed.
  • Provide teaching support and guidance on organization of care based on the topics discussed.
  • Post the final recommendation given during the discussion to the Telemedicine Platform.
  • Ensure medical/clinical advice is tailored to MSF guidelines and applicable to the resources available to the medical teams, most often in low-resource settings.

We welcome applications from Endocrinology Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Qualifications

• Medical degree with specialization in Adult or Pediatric Endocrinology or significant practice experience focusing on Diabetology.
  • Doctors enrolled in a fellowship program can be considered for Video Case Discussions.
• Certificate of registration with your regulatory body for the current year.
• Fluency (written and verbal) in English or French is required.
  • Fluency (written and verbal) in Spanish or Arabic is highly desirable.
• Previous experience with MSF or in low-resource settings is highly desirable.
• Ability to easily navigate technology and new platforms on a computer/laptop.

Volunteer Expectations & Onboarding

• 3 hours per week with some flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (covering data privacy, non-disclosure, and medical liability clauses) before joining the Telemedicine Network.
• All volunteers must complete onboarding which includes an overview of the Telemedicine Program and platform training (2 hours to complete).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program.
• Complete a screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Anesthesia 
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As an Anesthesia Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Anesthesia Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Anesthesia Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in Anesthesia.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Nursing
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Nurse Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Nursing Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

At this time, the MSF Telemedicine Program is particularly interested in nurses with experience in the following areas:

• Anesthesia
• Burns and Wound Care
• Intensive Care Unit (ICU)
• Operating Room (OR/OT)
• Pediatric

Nurses with experience in other relevant clinical areas are also encouraged to apply. All applications will be reviewed based on current and emerging clinical needs across the regions and contexts supported by MSF.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Nursing Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in Nursing.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Radiology 
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Radiology Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Radiology Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Radiology Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge..

Qualifications

• Minimum 5 years of post-qualification work experience in Radiology.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Ear Nose Throat (ENT) 
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As an Ear Nose Throat (ENT) / Otorhinolaryngology Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Ear Nose Throat (ENT) Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Ear Nose Throat (ENT) Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in Ear Nose Throat (ENT) / Otorhinolaryngology.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Surgery 
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Surgery Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Surgery Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Surgery Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in Surgery.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Medical Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

**Please note that we are currently focusing on Medical Specialist profiles only. Applications from General Practitioners will not be reviewed at this time.**

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Medical Specialists around the world. Please note that applications are reviewed and selected based on the current needs of our medical teams and applications from General Practitioners will not be reviewed at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in medical specialty.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Please Read: Update on Recruitment Status

At this time, the MSF Telemedicine Program is not actively recruiting Mental Health Volunteer Medical Specialists. However, we welcome applications from interested candidates. Submitted applications will be reviewed and kept on file, and qualified candidates will be contacted.

---------------

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Mental Health
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Mental Health Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Mental Health Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2010, the Telemedicine Program includes a global network of more than 400 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Mental Health Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge..

Qualifications

• Minimum 5 years of post-qualification work experience in Mental Health.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

Department: Telemedicine Program  – Doctors Without Borders / Médecins Sans Frontières (MSF)
Medical Specialty: Pediatric
Position Status: Volunteer
Location: Remote (Offsite)
Time Commitment: 2–3 hours per week

Position Overview

As a Pediatric Volunteer Medical Specialist with MSF’s Telemedicine Program, you will provide remote medical and clinical support to MSF’s global medical teams on a case-by-case basis. Pediatric Specialists review and respond to patient cases assigned to them via our secure Telemedicine Platform. Support is provided asynchronously (not in real time), offering maximum flexibility for volunteers.

Why This Role Matters

Access to specialized medical expertise can be life-saving, especially in the remote and resource-limited settings where MSF works. By volunteering your skills, you will directly support frontline medical teams, helping them make informed clinical decisions and improve patient outcomes. Your contribution ensures that even the most isolated communities can benefit from timely, high-quality medical advice.

About the Telemedicine Program

The MSF Telemedicine Program helps remove geographic barriers to healthcare by providing secure digital solutions for MSF’s medical teams worldwide. These tools enable clinical collaboration, improve access to specialized expertise, and support more equitable, high-quality patient care.

Led by MSF Canada since 2009, the Telemedicine Program includes a global network of more than 200 volunteer specialists including physicians, surgeons, nurses, psychologists, nutritionists, midwives, physiotherapists, and more who provide timely, case-based support to MSF’s frontline teams.

We welcome applications from Pediatric Specialists around the world. Please note that applications are reviewed and selected based on the needs of our medical teams. We are not accepting applications from general practitioners at this time.

Key Responsibilities

• Review patient cases assigned to you on the Telemedicine Platform and provide timely medical or clinical advice (within 24 hours).
• Ensure all advice aligns with MSF guidelines and is appropriate for low-resource settings.
• Provide ongoing follow-up on assigned cases until they are resolved.
• Collaborate with other Medical Specialists assigned to the case and share specialized expertise to contribute to a global community of medical knowledge.

Qualifications

• Minimum 4 years of post-qualification work experience in Pediatrics.
• University degree or higher in a medical specialty.
• Active registration and certification with your professional regulatory body.
• Comfortable using technology and navigating online platforms.
• Fluency in English (written and spoken) required; Arabic, French, or Spanish highly desirable.
• Previous MSF experience or work in low-resource settings is highly desirable.
• Training in tropical medicine is an asset.

Volunteer Expectations & Onboarding

• 2–3 hours per week with flexible scheduling based on volunteer availability.
• Fully remote and support can be provided from anywhere with a reliable internet connection.
• Successful candidates will sign a Volunteer Agreement (including data privacy, non-disclosure, and medical liability clauses).
• Onboarding includes an overview of the Telemedicine Program and platform training (1.5 hours, self-paced).
• If requested, be prepared to provide three professional references (references will only be contacted with your permission).

Next Steps

• Confirm your eligibility by reviewing the qualifications listed above.
• Submit your application, including a brief cover letter or letter of interest, highlighting your relevant experience and your motivation to volunteer with the Telemedicine Program
• Complete a short pre-screening questionnaire to help us better understand your professional background.
• Our Telemedicine Recruitment Team will review your application and be in touch to guide you through next steps if your profile aligns with current program needs.

For more information about the Telemedicine Program, visit https://telemedhub.org/.

For questions, please contact the Telemedicine Recruitment Team at telemedicine.volunteer.recruitment@toronto.msf.org. 

About The Role

Together AI is scaling its own data center infrastructure to power the next generation of AI workloads. We are looking for a Sr. Program Manager, Data Center Build to serve as our representative across our physical infrastructure builds. In this role, you will manage critical data center builds, coordinate infrastructure deployment, and drive projects from contract negotiation through commissioning and data center fit out. You will own the full deployment lifecycle, ensuring builds are delivered on time, on budget, and to the quality standards required for high-density AI compute environments.

Responsibilities

• Serve as Together’s representative on data center construction and expansion projects, managing data center providers, sub-contractors, and other third-party vendors from planning through fit-out.
• Oversee all phases of physical infrastructure delivery at data center sites, including site preparation, MEP installation, commissioning, facility readiness, white space fit out, and turnover to operations teams.
• Manage partner contracts, service level agreements (SLAs), schedules, and change orders; track progress against milestones and hold partners accountable to performance, cost, and timeline commitments.
• Coordinate with external partners, including data center providers, owner’s reps, GCs, design consultants, and commissioning agents, to resolve field issues and keep builds on track.
• Track equipment deliveries from vendors, coordinating delivery schedules with construction milestones to ensure materials arrive on time.
• Provide regular project status reporting to leadership, including schedule updates, risk registers, budget forecasts, and key decision points.
• Drive process improvements across the data center build-out and infrastructure deployment program, establishing scalable workflows for tracking, documentation, and vendor management as the portfolio of builds grows.
• Ensure all deployment activities comply with codes, security policies, and safety standards.

Requirements

• 7+ years of experience in technical project or program management or construction management, with at least 5 years focused on data center, mission-critical, or high-density infrastructure builds.
• Direct experience managing data center providers or general contractors on behalf of an owner or developer, including contract administration, schedule oversight, and scope amendment.
• Strong understanding of data center MEP systems, data hall fit out, structured cabling, and white space delivery. 
• Experience managing multi-million infrastructure budgets and tracking costs and timelines across multiple concurrent projects.
• Excellent communication skills with the ability to translate technical construction and delivery details for non-technical stakeholders and senior leadership.
• Familiarity with high-density GPU compute environments, liquid cooling systems, or AI infrastructure requirements.
• Bachelor’s degree in Construction Management, Engineering, Architecture, Business or a related field.
• PMP certification or equivalent project management credential.
• Travel required about 20% of the time.  

Nice to Have

• Experience with fast-track or modular delivery methods for data center or mission-critical facilities.

About Together AI

Together AI is an AI-native cloud company building the infrastructure to make AI faster, cheaper, and more accessible. We’re rapidly scaling our GPU footprint: signing our own data center leases, building large-scale clusters, and expanding toward a global owned-infrastructure presence. Our research team has contributed to breakthroughs like FlashAttention, Hyena, and RedPajama, and we co-design across software, hardware, and algorithms to push the frontier of AI efficiency.

Compensation

We offer competitive compensation, startup equity, health insurance, and other benefits, as well as flexibility in terms of remote work. The US base salary range for this full-time position is: $190-240K + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our Privacy Policy at https://www.together.ai/privacy

ABOUT THE JOB

We are seeking a dynamic and experienced Technical Sourcer to join our talent acquisition team. In this role, you will proactively identify, engage, and nurture top-tier technical talent to support our fast-paced, innovative environment. You will partner closely with fellow sourcers and recruiters to build pipelines for critical technical roles and help drive our company’s continued growth and success.

This role is open to 6 month contract.

WHAT YOU’LL DO

• Talent Identification: Utilize advanced sourcing techniques, market research, and social media platforms to uncover passive and active technical candidates.
• Candidate Engagement: Initiate and develop meaningful relationships with prospective talent through tailored messaging and personalized communication.
• Pipeline Development: Build and maintain robust candidate pipelines for various technical roles, ensuring a steady flow of high-quality candidates.
• Collaboration: Partner with hiring managers and recruiters to understand technical role requirements and align sourcing strategies with broader recruitment goals.
• Process Improvement: Analyze sourcing metrics and candidate data to refine and optimize sourcing strategies and workflows.

REQUIRED QUALIFICATIONS

• Experience: Minimum of 4 years in technical sourcing or recruiting, with a proven track record of hiring for technical roles.
• Technical Acumen: Understanding of modern technology stacks, software development processes, and technical skill sets.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence candidates and stakeholders.
• Analytical Mindset: Proficient in using data-driven approaches to evaluate sourcing effectiveness and make informed decisions.
• Tool Proficiency: Familiarity with applicant tracking systems, LinkedIn Recruiter, Boolean search techniques, and other sourcing tools.
• Collaborative Spirit: Strong interpersonal skills, with the ability to work effectively in a team-oriented, fast-paced environment.

PREFERRED QUALIFICATIONS

• Startup, Tech, and Industry Expertise: Proven experience in startups, tech, or related fields such as AAV, UAS, AUV, Weapons, or similar programs.
• Tooling Experience: Expertise using Greenhouse, Gem, various AI tools, and LinkedIn Recruiter.
• Independent & Proactive: Highly self-sufficient with the ability to work autonomously and take initiative without requiring constant supervision.
• Resilient & Creative Problem Solver: Demonstrates flexibility in tackling challenges, quickly troubleshooting issues, and devising innovative solutions on the fly.
• Exceptional Communication: Communicates directly and succinctly, sharing information promptly to foster collaboration. Practices active listening and engages thoughtfully.
• Strong Sense of Ownership: Takes full accountability for their responsibilities and stays aligned with the business mission. Actively seeks opportunities to enhance company performance, even beyond their explicit role.
• Low Ego, High Curiosity: Values continuous learning over being right, embraces honest feedback, and views setbacks as opportunities for growth and improvement.

At Automattic, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously – every Automattic employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually.

Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can achieve their publishing and commerce goals. We also advocate for our customers internally, to help build better tools and products to serve their ever-changing needs. 

You can read more about Automattic’s company values here. 

About the Job

As a Happiness Engineer (“HE”), you'll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We're fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent flex days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now.  

Beyond customer support, you'll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls. We want people who thrive on change and jump at new initiatives, plus those who love mentoring peers and making everyone around them better.

Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.

Career Growth as a Happiness Engineer

We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly believe in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible capacity, both within Happiness and all across Automattic.

What We’re Looking For

• WordPress and/or WooCommerce experience - While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.
• Customer support experience - You've worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.
• Initiative and impact - You've gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.
• Exceptional communication - You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus).
• Self-starter mentality - You're independent, you never miss deadlines, and you thrive in a high-autonomy environment. You learn on the job and manage your workload without heavy oversight.
• Unique expertise - Whether you're a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!
• AI fluency - You actively use AI tools to do better work, not just as a search engine. You've moved beyond prompting into building workflows, automations, or tools that create real value — for yourself or others. Whether you've shipped a Claude Code project, designed team-level processes around AI, or done something in between, you understand that AI is changing how we work.

Salary range: $40,000-$68,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. 

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

SUMMARY:

The Product Delivery Coordinator is responsible for supporting a Product Delivery Manager in all aspects of the deployment of the Zoom & Polycom Phone product to a Financial Institution Retail Branches nationwide.  The role is largely administrative, involving the tracking of project deliverables including the status of the deliverables, manipulating spreadsheets, uploading spreadsheets, performing quality-assurance (data integrity checks) against data sets, and providing metrics and reporting.  The Product Delivery Coordinator will be provided work instruction by the Financial Institutions Product Delivery Manager.

PRIMARY DUTIES:

• Track project deliverables related to the implementation of Zoom phone at each branch
• Update the status of deliverables in a centralized repository
• Manipulate spreadsheets, including those used as data input for Zoom implementations
• Uploading spreadsheets and submit webforms into a centralized repository
• Participate in various project meetings and as necessary, assist Product Delivery Manager by recording meeting minutes
• Quality-assure data sets to ensure accuracy / data integrity
• Providing routine metrics and reporting on Zoom

COMPETENCIES: 

• Strong focus on accuracy and attention to detail 
• Strong knowledge of MS Office suite
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track a project through its lifecycle to successful deployment
• Ability to work in a fast paced environment and industry that is continually changing
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates 

REQUIRED EDUCATION & EXPERIENCE: 

• 2-4 years’ experience as a technology Project Coordinator
• 8-10 years’ experience using PC in business environment including MS Office

PREFERRED EDUCATION & EXPERIENCE:

• Exposure to technology in the financial industry is a plus
• Exposure to Monday.com is a plus

QUALIFICATIONS:   

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Systems Deployment & Integration: Learn to execute and support the physical and logical integration of complex hardware-software platforms across diverse operational environments.
• Technical Troubleshooting: Assist senior engineers with the installation, configuration, and diagnostics of electromechanical systems, specialized hardware components, and integrated software suites.
• Multidisciplinary Collaboration: Partner with Mechanical, Electrical, and Systems Engineering teams to gain exposure to the full product lifecycle, from prototyping and assembly to final field implementation.
• System Performance & Validation: Assist in tracking and analyzing key performance indicators (KPIs) related to hardware reliability, system uptime, and integration success to ensure technical requirements are met.
• Design & Process Optimization: Identify opportunities to improve technical documentation, assembly checklists, and hardware installation workflows to enhance repeatability and scalability.
• Operational Technology (OT) Navigation: Gain hands-on experience working within specialized environments (e.g., manufacturing floors, secure facilities, or transit hubs) and navigating the constraints of regulated sites.
• Field Operations & Scaling: Contribute to the development of standardized engineering toolkits and deployment manuals to streamline the scaling of physical system rollouts.
• Willingness to travel (up to ~50% as needed).

Logos Messaging Team

The Logos Messaging team is focused on creating communication infrastructure for a freer internet — permissionless, interoperable, and based on user consent. We're building toward a world where anyone can reach anyone on a network that no single entity controls or can take away. We cannot afford to compromise on Privacy, and "Eventual Decentralisation" is not an option: Logos.co

Right now we're deep in the hard problems: Bringing decentralised group messaging over MLS to all developers. This is frontier tech work — the protocols we're writing don't have established playbooks, and the tradeoffs we're navigating haven't all been mapped yet.

This is where you come in. We're a small team seeking engineers who have a passion for decentralised chat and who've thought deeply about how these systems work, where they fail, and what it takes to get them right. You'll work directly on our SDK and contribute to the protocols underneath it, with real ownership over work that enables open communication.

Key responsibilities

• Implement our messaging protocols in our reference SDK, translating protocol specs into reliable, production-quality Rust
• Own the API design and developer experience of the SDK surface — abstractions, ergonomics, and developer-facing documentation
• Contribute to messaging protocol specifications alongside the team
• As a member of a small team, you'll wear many hats — picking up problems outside your immediate lane, learning as you go, and growing with the team
• Write clear technical documentation and participate in async design discussions with collaborators across the project

You will ideally have

• Deep familiarity with real-world instant messaging systems - you've worked on, contributed to, or spent serious time understanding how systems like Signal, Matrix, XMPP, or similar are built, where they make tradeoffs, and where they struggle
• Experience with decentralised computing - peer-to-peer systems, distributed networks, or decentralised application infrastructure
• Comfort working directly with cryptographic primitives - signatures, ciphers, and key exchanges and an understanding of secure private messaging principles such as forward secrecy, post-compromise security, and key management
• Solid Rust experience: comfortable writing reliable, maintainable code in a team setting
• Previous experience with Web3, blockchains, open protocols, and the values that underpin them
• A strong alignment to our principles: https://logos.co/manifesto/

Bonus points

• Experience with Post-Quantum Cryptography and its application to secure messaging
• Experience with MLS (Message Layer Security / RFC 9420) or the OpenMLS library specifically
• You've authored or contributed to an open specification
• Familiarity with P2P transport layers such as Waku or libp2p
• Experience working for an open source organisation
• Comfortable working remotely and asynchronously

Don't worry if you don't meet all of these criteria — we'd still love to hear from you if you think you'd be a great fit. Just explain why in your cover letter.

Hiring process

Interview with our Talent team 

Interview with Team Member (Technical Life Story) 

Interview with Team Lead / Pair Programming Session  (Technical Discussion )

Interview with Program Lead (Culture Fit)

Compensation

The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.

Summary

As a primary architect of our financial systems, you will bridge the gap between sophisticated technical design and global business strategy to build a leading-edge digital ecosystem. This role offers the unique challenge of designing our next phase of automation, analytics, and AI in our business processes.

This is a high-impact opportunity to lead the evolution of our finance tech stack, ensuring our data and infrastructure empower the Wikimedia Foundation’s operations so that we can meet our vision of helping every human being freely share in the sum of all knowledge.

You are responsible for:

• Shaping, evolving, and championing the core finance systems strategy to improve accounting and finance operational workflows and promote automation.
• Developing and own a strategic 3-year finance system transformation roadmap that prioritizes initiatives based on business impact, feasibility, resource constraints, and evaluation criteria that measure the effectiveness of transformation initiatives against long-term Foundation goals.
• Driving end-to-end digital transformation of our workflows in collaboration with the business analysis, project management, IT Services teams, and subject matter experts.
• Leading cross-functional system transformation initiatives, serving as both strategist and hands-on project leader.
• Serving as the overall finance systems product owner, driving continuous improvement, proactively identifying inefficiencies, reducing manual work, and enhancing data accuracy and audit readiness.
• Proactively managing risks associated with ERP architecture and data integrity, ensuring that system evolutions do not disrupt business-critical financial activities or audit objectives.
• Driving collaborative decision-making and governance with senior leaders in IT, HR, Fundraising, and Security to execute system-related policies and internal controls, ensuring organization-wide compliance across global finance operations.
• Navigating complex, sensitive organizational shifts by influencing senior leadership and cross-functional stakeholders to adopt new technologies and process changes.
• Defining and owning adoption and success metrics for financial systems.
• Managing the budget and drive cost efficiency of our ERP systems.
• Acting as finance automation & AI lead for our financial workflows, identifying automation targets, improved analytics, and designing agentic workflows.
• Effectively leading a small ERP systems team of 2 direct reports who are responsible for managing multiple work streams and functional areas with dotted lines to other teams.  Ensuring the team meets goals, drives improvement, and develops professionally.

Skills and Experience:

Leadership and Collaboration

• 10+ years of progressive experience in finance transformation, ERP implementation, and systems improvement.
• Strong understanding of accounting and finance concepts; US GAAP principles; record-to-report, procure-to-pay, and other financial cycles.
• Ability to work effectively in a highly integrated working model, partnering deeply with other teams and subject matter experts to design solutions where boundaries overlap.
• Ability to lead workshops, including gathering and documenting business needs and use cases, and recommending envisioned processes.
• Experience delivering major transformation initiatives in waterfall and agile environments. 
• Proven track record in managing cross-functional systems teams. 
• Experience defining roadmaps, prioritizing backlogs, and delivering complex, multi-system changes.
• Able to communicate technical decisions in plain language to senior leadership and cross-functional audiences
• Skilled at working in a global, distributed, remote-friendly environment.

Technical and Architectural

• Direct experience designing and governing multi-tenant cloud enterprise architectures, including management of asynchronous data flows, API rates, and schema evolution between SaaS systems and data warehousing.
• Hands-on experience designing and implementing data pipelines to consolidate disparate data in end-to-end financial workflows.
• Deep understanding of finance processes and ERP systems (Sage Intacct, Coupa, Navan or similar).
• Understanding of non-profit data environments would be a plus.
• Experience defining integration strategy using knowledge of integration patterns and technologies (JSON/XML, REST/SOAP, webhooks), identity, and security controls.
• Knowledge of audit and compliance frameworks and the ability to map these to system configurations.
• Experience designing and implementing cloud data lake or data warehouse solutions in multi-tenant environments is a plus.

Qualities that are important to us:

• You enjoy collaborating with a range of stakeholders and value knowledge sharing. 
• You love solving problems and understand the connections between micro-decisions and macro systems. 
• You love using data and metrics to measure performance and to tell a story.
• You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission. 
• You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
• You thrive in a results-oriented culture that favors collaborative decision making.
• You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$136,760 to US$210,769 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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Nozomi Networks is seeking a highly skilled and detail-oriented Financial Systems Manager to join our Enterprise Applications team. The ideal candidate will have 3-7 years of techno-functional NetSuite experience, preferably with a consulting background. Position will require experience with the NetSuite Advanced Revenue Module. Some Salesforce experience is preferred but not required.

In this role you will:

• Manage NetSuite ERP: Oversee the administration, configuration, and optimization of our NetSuite ERP platform and integrated financial applications (e.g. Avalara, Stripe, Zip).
• Administer NetSuite Advanced Revenue Module: Configure and optimize NetSuite’s Advanced Revenue Module, ensuring compliance with revenue recognition standards.
• Cross-Departmental Collaboration: Work closely with various departments (e.g. Accounting, AR/AP, Supply Chain) to streamline processes and ensure seamless integration with our Salesforce CRM platform, our 3PLs, and Nozomi production applications.
• Process Documentation: Create and maintain detailed process documentation in our SharePoint knowledgebase, ensuring clarity and accessibility for all stakeholders.
• Data Management and Governance: Monitor and manage application data cleanliness; maintain accurate record and field definitions in our Data Dictionary.
• Training and Support: Train and support end-users on NetSuite functionality and ERP processes.

To be successful in this opportunity, you will have:

• Experience: 3-7 years of experience with NetSuite, including hands-on experience with the NetSuite Advanced Revenue Module.
• Attention to Detail: You should be obsessed with clean data, clear documentation, and maintaining a healthy ERP platform in accordance with NetSuite best practices.
• Documentation Skills: Ability to generate clear process documentation and distribute to users via our SharePoint knowledgebase.
• Collaboration: Excellent interpersonal and communication skills, with a proven ability to work effectively across departments.
• Technical Aptitude: Proven ability to quickly learn, manage, and troubleshoot new applications across the enterprise applications landscape.

#LI-Remote

#LI-AF1

Position Overview:
Mentors are industry professionals who provide world-class technical support to our learners in their Nanodegree journey. All our mentors are handpicked through a rigorous selection process so that we can truly be #studentfirst. 

As a mentor, you will be meeting virtually on a weekly basis with your students for community support, live office hours and other activities. 

Required skills/qualifications:

• Fluency in English both written and spoken
• Eligibility Requirements: Mentors must have at least 7 years of industry experience or a master’s degree in the relevant field.
• Technical competence: Swift Programming Language (including advanced topics like Protocols, Generics, and Error Handling), SwiftUI for building modern, declarative iOS user interfaces, SwiftData and/or Core Data for robust data persistence and state management, iOS Networking, Concurrency, and Application Authentication protocols, Xcode environment and the complete iOS application lifecycle.
• Graduate from a Udacity Nanodegree Program is a added plus
• Experience teaching technical concepts and public speaking, organizing technical talks, or webinars
• Positive character, trusted by the students, creating emotional ties in the group
• Flexibility at their current job to take this challenge part-time as an external contractor

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, international student community '
• Stay updated with the latest in cutting-edge technologies

  •  

WordPress doesn’t try to keep its users inside walled gardens, a rare thing in a world that is dangerously moving away from the open web. Instead, WordPress gives them the freedom to build a business website, an online store, or a personal blog – the way they like it. Big sites or small, using the community-run open source project or Automattic’s WordPress.com, vanilla or customized with hundreds of plugins, WordPress users always get to own and control their data, their expression, and their freedom.

We’re always looking for talented and experienced engineers worldwide, excited to help Automattic’s product ecosystem, and join our mission to make the web a better place. 

What have we worked on recently?

• AI is at the heart of many new product developments and powers a lot of our day-to-day development workflows.
• WooCommerce is the most popular and most flexible e-commerce platform on the web. We're working tirelessly on giving you all the control, while keeping the platform fast and stable.
• Gutenberg is a new block-level editor for WordPress with clean abstractions for users, too, not just developers.
• Tumblr is a microblogging social network where users create, share, and follow what they love.
• To view more of our recent work, check out our longer product list on Automattic.com.

How do we work?

• We’re kind to each other and our users – we build a positive, supportive, and inclusive culture of cohesive teams focused on building useful products for our customers.
• We work as a global and distributed workforce resulting in a unique way of working built around our creed. 
• We offer flexible work arrangements allowing our team members to work when they feel best.
• We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
• We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
• We welcome collaboration, and you can be involved in any discussion across our many communication channels.
• We encourage you to learn and develop and we support you with what you need – covering expenses, easy internal mobility, coaching.

Enough about us, let‘s talk more about you. Working at Automattic might be a good fit if:

• You care and often obsess over the quality and the details of your work.
• Debugging any problem is a fun challenge and not a chore.
• Understanding the layers of abstraction below and above your work isn't something extra, but how you operate.
• You have production experience with several programming languages, frameworks, and paradigms. We mostly use PHP and JavaScript at Automattic, we expect you to be comfortable with the idea of becoming an expert in these languages, even if being one isn't a requirement to apply.
• In your mind abstraction is associated as much with cost as it is with value.
• You have experience working at scale – it can be on the backend and performance side, or via the complexity of interacting with a multi-million diverse userbase.
• Are open and able to travel 3-4 weeks per year to meet up with your teammates in person.

These are exciting times at Automattic and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.

Curious who works in engineering at Automattic? Meet our Code Wranglers – Brandon, Jeremy, Mark, Jennifer, Roy and Kat! 

What to Expect:

We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations upfront about our process. We’ve outlined everything you need to know here including all of the steps in the process as well as how we approach hiring. 

Please note that we are paying extra attention to your answers to the questions in the application form. They are a significant part of the hiring process, and we will review them just like we would review any other step of the hiring process. We’re always iterating so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!

Salary range: $70,000-$170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts.
• Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you’ll bring

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact. 

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. 

You will make an impact: 

The Sr. Corporate Counsel will report to the General Counsel and assist on all aspects of legal operations of the business with a primary focus on drafting, reviewing, negotiating and administering contractual documents that establish business relationships with customers, vendors, employees and partners. This position will work across the business globally partnering with all functional areas as well as external legal counsel and partners, and requires expertise to structure contracts, as well as analyze contracts to ensure compliance to company policy, government and industry specifications and other requirements. The Sr. Corporate Counsel will typically handle more complex legal matters, work with the larger clients, and be confident enough to make quick and accurate independent legal decisions.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare.  

Your day to day: 

• Overall responsibility for quickly reviewing the terms and conditions of all contracts to be the most advantageous from a legal and business perspective
• Draft, edit, standardize, and negotiate contracts, and proactively handle various transactional matters through to final signature including but not limited to NDAs, MSAs, SOWs, independent contractor agreements, vendor agreements, etc., with an emphasis on technology, SaaS, professional and biometric services
• Stay abreast of legal and regulatory developments affecting the company, its clients, and industries and synthesize the information to incorporate it into company’s transactional practices
• Contact for all functional areas and external partners to ensure all legal matters are addressed efficiently and promptly
• Work across time zones to support international colleagues and clients
• Develop, implement, and enforce contract management software for the request, prioritization, drafting, review, editing, execution, filing, reporting and compliance of contracts
• Train and educate others on various legal and compliance matters affecting the business, such as life sciences regulatory matters, AI, data privacy and security
• Make decisions within area of influence/responsibility, exercising independent judgment and viewed as an interdepartmental resource
• Research novel legal issues
• Maintenance and coordination of certain corporate records
• Assists on all other matters as needed

Take the first step towards your dream career. Here is what we are looking for in this role.  

Qualifications: 

• Juris Doctor (JD) degree
• In-house corporate law experience
• Professional experience in Technology, Software, Clinical Trial Development/Life Sciences
• Experience with AI regulations, data privacy law, employment law, intellectual property law, and corporate governance
• Ability to protect the company while keeping pace with the high speed of business
• Experience redlining and negotiating a variety contracts using the latest AI technology
• Familiarity with state, federal and international data privacy and security regulations
• Outstanding interpersonal skills and ability to communicate at all levels of organization in a high stress, fast paced environment
• Demonstrates ability to take initiative beyond direct responsibilities
• Must have excellent communication and writing skills
• Must have discretion and maintain confidentiality
• Demonstrates professional and positive demeanor and is perceived as highly competent
• Ability to complete high volume of work in a timely and thorough manner with minimal rework
• Ability to work well as part of a team and independently
• Must be well-organized, highly detail-oriented, and able to manage numerous projects, shifting priorities and conflicting demands in a fast-paced environment
• Strong time management, prioritization, project management and organizational skills
• The intellect and energy to excel in a complex and ever-changing environment
• High proficiency with computer systems and programs such as Microsoft Office, Adobe, Thomson Reuters Practical Law CoCounsel, LinkSquares contract management software, digital signature software, research tools, etc.

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical is a winner of the 2025 Top Workplaces USA Award for Remote Work! We have also received numerous Top Workplaces Culture Excellence Awards celebrating our exceptional company vision, values, and work-life balance. See all the details here: https://topworkplaces.com/company/eclinical-solutions/

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.

Iovance Biotherapeutics aims to be the global leader in innovating, developing and delivering tumor infiltrating lymphocyte (TIL) therapy for people with cancer. We are pioneering a transformational approach to treating cancer by harnessing the ability of the human immune system to recognize and attack diverse cancer cells in each patient. The Iovance TIL platform has demonstrated promising clinical data across multiple solid tumors. We are committed to continuous innovation in cell therapy, including gene-edited cell therapy, which may be a promising option for patients with cancer.

Overview

The Director, Medical Affairs (Medical Science Liaison) is a field-based medical leader responsible for shaping and executing regional field medical strategy for Iovances developmental and marketed products through high-impact scientific exchange, generation and communication of actionable medical insights, and cross-functional partnership. This role develops and sustains relationships with regional and national external experts (e.g., key opinion leaders, investigators, and healthcare systems) and leads territory planning and prioritization to support medical objectives, including clinical trial site identification and execution, consistent with applicable laws, regulations, and company policies. The Director operates with a high degree of autonomy and accountability, provides strategic thought leadership within the field medical organization, and helps establish consistent standards, processes, and capability building across the team, including coaching and mentoring as assigned.

Essential Functions and Responsibilities

• Own and advance the regional field medical strategy within the assigned territory, ensuring impactful, fair-balanced, evidence-based scientific exchange and representing Iovance as a credible, trusted partner to the healthcare community
• Lead delivery of high-quality scientific and clinical presentations on disease state(s) and Iovance products (approved and pipeline) to internal and external audiences; ensure appropriate use of approved materials, coach others on effective scientific communication, and uphold compliance requirements
• Strategically identify, map, and profile external experts (e.g., KOLs, investigators, advocacy and healthcare system stakeholders) and develop and operationalize territory engagement plans that prioritize the highest-impact accounts and inform enterprise medical priorities
• Develop and sustain strategic relationships with healthcare professionals and clinical investigators in academic and community settings; proactively identify scientific collaboration opportunities aligned with the medical plan (e.g., publications, advisory boards, investigator-initiated research support, and clinical trials, as applicable) and partner with internal stakeholders to enable execution
• Establish and maintain a high bar for insight quality by collecting, synthesizing, and communicating actionable field medical insights using approved tools and processes; identify trends, elevate insights to internal stakeholders, and help drive insight-to-action discussions and follow-through
• Provide scientific leadership for Medical Affairs activities and scientific sessions at key congresses/meetings; develop and execute regional congress engagement plans in coordination with internal stakeholders and support post-congress medical pull-through
• Lead strong cross-functional partnerships (e.g., Medical Affairs, Clinical Science, Clinical Operations, Market Access, and Commercial) to ensure coordinated execution of the medical plan, appropriate and compliant information flow, and alignment on key priorities across the region
• Model inclusive, professional leadership behaviors and contribute to a collaborative team culture through clear communication, reliable follow-through, and constructive partnership with internal and external stakeholders
• Apply strong problem-solving, prioritization, and decision-making skills to address complex field challenges; anticipate needs of patients and the healthcare community, recommend solutions consistent with medical strategy, and appropriately escalate risks and opportunities
• Demonstrate deep scientific/clinical expertise and executive presence, with the ability to communicate complex data clearly, accurately, and compliantly to a range of audiences and to influence medical decision-making
• Provide leadership and coaching (e.g., onboarding, field shadowing, sharing best practices, peer mentoring) and contribute to field medical capability building; may serve as a people manager and/or lead for initiatives, as needed
• Operate in accordance with applicable laws, regulations, and company policies (e.g., scientific exchange, privacy, adverse event reporting) and promptly escalate questions or issues through established channels
• Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.
• Perform miscellaneous duties as assigned.

Travel

• Ability and willingness to travel up to 60% of the time within the assigned territory, as business needs require

Required Education, Skills, and Knowledge

• 12 to 15+ years of relevant biopharmaceutical/biotechnology industry experience, including 7 to 10+ years in Medical Affairs and/or an MSL role with increasing scope, strategic leadership, and accountability
• Advanced scientific degree (MD, PhD, PharmD)
• Demonstrated capability in needs assessment, facilitation, prioritization, decision making, collaboration, planning and organizing, execution and follow-up, with strong written and verbal communication and the ability to influence senior stakeholders in a matrix environment
• Strong meeting management skills and operational capabilities, including use of metrics/KPIs, documentation, and continuous improvement to drive consistent field execution
• Demonstrated ability to influence and align stakeholders within a complex matrix environment without direct authority; comfortable engaging with senior leaders and external experts
• Ability to manage competing priorities and deliver high-quality work within timelines
• Ability to work effectively within a matrix organization to achieve desired outcomes

Preferred Education, Skills, and Knowledge

• Experience as an MSL (or relevant industry role) and experience in oncology/immuno-oncology (e.g., melanoma and/or lung cancer) and/or cellular therapy
• Familiarity with the assigned territory and relevant external experts/healthcare systems
• Understanding of regulatory requirements for field-based personnel 
• Demonstrated ability to present effective and influential oral presentations
• Proven ability to coordinate across diverse functions, ensuring comprehensive and consistent planning
• Experience managing project and/or department budgets, resourcing, and vendor partnerships, aligning investments with strategic direction and demonstrating fiscal stewardship
• Demonstrated people leadership (direct and/or indirect), including hiring, onboarding, coaching, performance development, and leading through change

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required

• Ability to travel, usually within the US; field-based position with potential for significant travel
• Ability to remain in a stationary position (sitting or standing) for extended periods, as needed, with or without reasonable accommodation
• Ability to move within a home or office environment and to position and transport typical work materials and equipment, with or without reasonable accommodation
• Ability to review and analyze scientific/medical information and work on a computer for extended periods, with or without reasonable accommodation
• Ability to perform repetitive hand/wrist motions associated with computer and mobile device use, with or without reasonable accommodation
• Ability to communicate and exchange information with internal and external stakeholders, with or without reasonable accommodation

Cognitive and organizational requirements: Ability to apply sound judgment; analyze and interpret information; solve problems; maintain confidentiality and discretion; manage multiple priorities; and meet timelines, with or without reasonable accommodation

Work Environment

This job operates in a professional or remote office environment and requires operating standard office equipment and keyboards. 

#li-remote

Job Summary

The AVP, Annuity Product Development & Strategy is accountable for managing the research and development of products for F&G’s Retail Annuity product portfolio, along with maintaining a competitive product portfolio that supports the execution of strategic goals for the Retail organization.  This role leads market research, competitive analysis, and development and design initiatives, ensuring F&G’s product offering remains competitive and aligned with customer needs and market dynamiics

This position will report to the VP, Retirement Product Officer and will have two direct reports

Duties and Responsibilities

• Product Strategy and Development
  • Collaborate with the Retail Senior Leadership Team to identify innovative product concepts to be considered for the product roadmap.
  • Ensure robust due diligence process to conduct in-depth analysis along with appropriate concept testing.
  • Effectively communicate value proposition of product concepts prior to moving through the product development process.
  • Develop close working relationships with key external distribution partners and an understanding of their business models, product needs and partnership opportunities.
  • Recommend product strategy and relevant concepts in support of strategic goals
• Stakeholder Collaboration and Governance
  • Maintain strong working relationships with internal business partners to collaboratively manage workflow between functional areas in order to more effectively achieve strategic objectives
  • Work closely with cross-functional stakeholders to ensure objectives for each product development stage are met and are aligned with both product and enterprise goals. This is inclusive of deliverables from pricing, sales and distribution, marketing, underwriting, illustration development, legal & compliance, operations, IT, and other impacted business capabilities needed to design and implement product
  • Oversee product development and ideation. Successfully partner with key stakeholders throughout the life cycle of the product, or table development activity if deemed appropriate by Retail leadership. Ensure communications around development timelines, hurdles, or milestones are effectively distributed among project stakeholders, senior leaders and any external partners.
  • In coordination with subject matter experts, develop business cases, product concepts, strategic roadmaps, and go-to-market strategies to facilitate informed decision-making and lead to successful product launch
  • In partnership with Retail leadership, monitor the health of product portfolio and success of product launch activity
  • Collaborate with the Retail team to advocate for business segment priorities and advise on current and upcoming development efforts
• Market Intelligence and Regulatory Compliance
  • Leverage market intelligence insights to inform product development strategies, including data driven prioritization of new business opportunities and optimization of competitive positioning
  • Partner closely with sales, marketing, distribution, and product teams to translate market and competitive insights into actionalable recommendations that shape product design, pricing strategies, and go-to-market approaches
  • Lead competitive intelligence efforts by tracking and analyzing competitor product launches, feature enhancements, pricing changes, and market positioning to proactively identify threats and opportunities for F&G's retail annuity portfolio. Coach and mentor team members responsible for data collection and analysis, ensuring consistent delivery of timely, relevant, and actionable market iinsights to senior leadership
  • Proactively monitor the regulatory landscape to address and respond to regulatory issues to develop and execute any necessary product or operational changes to adhere to regulatory requirements
  • Maintain active participation in industry committees and study groups to be aware of market dynamics, regulatory trend,s and emerging trends that will influence F&G’s product strategy and portfolio

Experience and Education Requirements

• Bachelor’s degree or commensurate experience required
• 10+ years progressively more responsible experience in the financial services industry with a concentration on annuity products, with at least 5 years in annuity product development or management
• Strong understanding of product functionalities and various distribution models for annuities required
• Experience with developing Business Case/Cost-Benefit Analysis and Go-To Market Plans is required
• Strong understanding of the various business functions within a life insurance and annuity manufacturer required
• Working knowledge of the annuity marketplace required
• Strong understanding of the annuity regulatory environment required

Knowledge, Skills & Abilities

• Demonstrated leadership abilities, including requisite communications skills (verbal, written, and presentation)
• Demonstrated ability to develop and mentor team members through coaching, feedback, and professional development opportunities
• Strong interpersonal skills – the ability to collaborate with a wide range of teams and individuals to achieve a common goal
• Demonstrated understanding of various annuity markets, distribution partners, products and product categories, and insurance operations along with the ability to address the various stakeholder needs within a compelling Business Case
• Ability to seek and analyze data/information from a variety of sources to arrive at the best decisions and to align others with the organization’s overall strategy
• Ability to demonstrate creative problem-solving skills and strong business acumen
• Ability to lead and excel in a fast-paced production environment while addressing multiple projects and responsibilities
• Unconditional integrity and commitment to delivering accurate information on schedule
• Appropriate priority setting, resource assessment, and delivery management

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Ability to travel up to 10%

#LI-Remote #LI-MB1

WP Cloud powers WordPress at scale, and security is a critical part of that foundation. We’re expanding our security team to support WP Cloud, while also contributing to the protection and intelligence provided by WPScan and Jetpack Protect. As a Security Researcher, you will analyze vulnerable and malicious code, track emerging threats, and help build the tools and processes that detect, prevent, and remediate malware and other security issues across the WordPress ecosystem. If you have a knack for solving puzzles and a passion for documenting and operationalizing solutions, this is a great opportunity to make a broad impact.

The Senior Security Engineer position might be a good fit if you:

• Enjoy securing and protecting websites and applications.
• Have at least 3 years of experience as a security researcher, or equivalent experience investigating vulnerabilities, malware, or other threats.
• Understand threat models, security threats, vulnerabilities, and common attack vectors such as XSS, injection, hijacking, social engineering, and so on, along with how to mitigate them.
• Have experience with PHP and some exposure to software engineering.
• Are highly collaborative, and love participating in code reviews and discussions about architecture or design.
• Have a strong ability to use AI tools effectively to accelerate your work, improve analysis, and enhance the quality of your solutions.
• Are open, and able, to travel 2-3 weeks per year to meet up with your teammates in person.

Extra Credit:

• Experience with penetration testing and associated tools.
• Previous experience with malware detection systems.
• Reported vulnerabilities in the past.
• Know your way around WordPress and its file and database structures.
• Have experience writing and debugging WordPress plugins and themes.

Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

• Leadership – we offer a variety of leadership options to those who have an interest, including becoming a team lead and managing releases.
• Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books, and conferences.
• Architecture – we encourage developers to build expertise in the systems they work with, guide their evolution, and mentor other developers working on them.
• Engineering effectiveness – we believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process 

Compensation and Benefits

Salary range: $70,000-$170,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote

ABOUT THE JOB

We are seeking a dynamic and experienced Technical Sourcer to join our talent acquisition team. In this role, you will proactively identify, engage, and nurture top-tier technical talent to support our fast-paced, innovative environment. You will partner closely with fellow sourcers and recruiters to build pipelines for critical technical roles and help drive our company’s continued growth and success.

This role is open to 6 month contract.

WHAT YOU’LL DO

• Talent Identification: Utilize advanced sourcing techniques, market research, and social media platforms to uncover passive and active technical candidates.
• Candidate Engagement: Initiate and develop meaningful relationships with prospective talent through tailored messaging and personalized communication.
• Pipeline Development: Build and maintain robust candidate pipelines for various technical roles, ensuring a steady flow of high-quality candidates.
• Collaboration: Partner with hiring managers and recruiters to understand technical role requirements and align sourcing strategies with broader recruitment goals.
• Process Improvement: Analyze sourcing metrics and candidate data to refine and optimize sourcing strategies and workflows.

REQUIRED QUALIFICATIONS

• Experience: Minimum of 4 years in technical sourcing or recruiting, with a proven track record of hiring for technical roles.
• Technical Acumen: Understanding of modern technology stacks, hardware development processes, and technical skill sets.
• Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence candidates and stakeholders.
• Analytical Mindset: Proficient in using data-driven approaches to evaluate sourcing effectiveness and make informed decisions.
• Tool Proficiency: Familiarity with applicant tracking systems, LinkedIn Recruiter, Boolean search techniques, and other sourcing tools.
• Collaborative Spirit: Strong interpersonal skills, with the ability to work effectively in a team-oriented, fast-paced environment.

PREFERRED QUALIFICATIONS

• Startup, Tech, and Industry Expertise: Proven experience in startups, tech, or related fields such as AAV, UAS, AUV, Weapons, or similar programs.
• Tooling Experience: Expertise using Greenhouse, Gem, various AI tools, and LinkedIn Recruiter.
• Independent & Proactive: Highly self-sufficient with the ability to work autonomously and take initiative without requiring constant supervision.
• Resilient & Creative Problem Solver: Demonstrates flexibility in tackling challenges, quickly troubleshooting issues, and devising innovative solutions on the fly.
• Exceptional Communication: Communicates directly and succinctly, sharing information promptly to foster collaboration. Practices active listening and engages thoughtfully.
• Strong Sense of Ownership: Takes full accountability for their responsibilities and stays aligned with the business mission. Actively seeks opportunities to enhance company performance, even beyond their explicit role.
• Low Ego, High Curiosity: Values continuous learning over being right, embraces honest feedback, and views setbacks as opportunities for growth and improvement.

Job Summary

The Manager, Issue Resolution is a key leadership role responsible for leading a high-performing team dedicated to resolving escalated issues and closing the gap between internal, external, and vendor stakeholders. Reporting to the Director of Policyholder Services, this position ensures service issues are resolved in an efficient, effective, and customer-focused manner and serves as the team’s primary escalation path. The Manager, Issue Resolution (IR) is responsible for oversight of internal and external issues, driving continuous improvement in processes, systems, and reporting and trending, aligning team behaviors to meet business area and company goals.

A high level of collaboration with senior and executive stakeholders is required in influencing change opportunities in their respective areas based on IR data and analysis. The Manager is expected to bring rigor to data capture, trend analysis, and performance reporting, translating insights into actionable recommendations for senior and executive leadership. The ability to manage competing priorities in a dynamic environment is essential, as is a continuous improvement mindset and strong people leadership to build and scale the IR program as the business evolves.

Duties & Responsibilities

• Tracks issue resolution trends, reporting insights, and tool metrics to drive accurate and high-quality Issue Resolution outcomes
• Identifies root causes of recurring issues and leads or partners with cross-functional teams, including Business Controls as appropriate, to implement corrective actions and prevent recurrence
• Collaborates with and influences business owners in identifying and supporting Continuous Improvement (CI) opportunities in their respective areas, translating IR root cause trends into actionable improvements
• Implements and continuously improves tools (processes and systems), reporting, and metrics to drive high-quality issue resolution; regularly communicates trends to senior and executive leadership
• Understands key operational processes across Operations business areas to effectively oversee issue resolution activities, assess issue impact and sensitivity, and provide informed guidance to the team and stakeholders
• Serves as the team’s primary escalation path, representing executive leadership in high-profile, escalated issues as a trusted and accountable point of contact across internal and external stakeholders, including top production agents and sales partners.
• Collaborates with the leadership and analytics teams to inform and advance strategy for Issue Resolution
• Develops and maintains sustainable processes, data capture methodologies, and systems to support program scalability and long-term effectiveness
• Assesses and communicates program scalability opportunities to senior leadership, providing recommendations that support the evolution of the IR function
• Designs and documents processes that deliver customer-focused solutions while mitigating risk and maintaining compliance with industry trends and regulations
• Partner with Compliance in supporting official complaint handling
• Ensures smooth transitions between involved teams by evaluating and optimizing tools and processes with third-party administrator (TPA)
• Drives continuous process improvement and cross-functional problem solving using internal metrics and analytics and industry best practices
• Manages team training and development and procedure enhancement to support timely issue resolution
• Tracks individual and overall team performance through quantitative and qualitative measurements; provides ongoing feedback, coaching, and direction to develop team capability
• Monitors daily operations; revises and enhances staffing policy, collaborates with operations leaders on capacity and demand modeling
• Performs other functions, duties and projects as assigned

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Minimum Qualifications

• Bachelor's Degree in business administration, finance, marketing, or related field
• 7+ years general business experience with experience in life, annuity, and/or disability claims
• 7+ years experience in Customer Service, Issue Resolution work, direct resolution with customer
• 3+ years people leadership experience
• Life insurance certifications (e.g., LOMA, ICA) preferred

Other Requirements

• This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance

#LI-JB1

#LI-Remote

The Partnerships Team 

The Partnerships team at OpenZeppelin drives strategic relationships with the financial institutions, enterprise technology vendors, fintechs, professional services firms, and standards bodies that are shaping how blockchain security is adopted at scale. We build and activate the partner ecosystem through which OZ's security audits, advisory services, open-source smart contract libraries, and security operations tooling reach the institutions and developers who need them most. We operate cross-functionally with Sales, Solutions Development, Legal, Engineering, and Marketing to ensure partnerships are structured well, activated quickly, and deliver measurable commercial impact.

What you'll be doing

OpenZeppelin is expanding its partnerships function and looking for a commercially driven Senior Partnerships Representative to help source, develop, and close strategic partnerships across our target verticals. You will work directly alongside the Head of Partnerships, owning a pipeline of partner opportunities end-to-end - from first conversation through to signed agreement and initial activation. This is a role for someone with good commercial instincts and strong execution discipline who is ready to grow into a larger partnerships remit.

• Source and develop new partnership opportunities across crypto-native projects, fintechs, and institutions.
• Own and progress a pipeline of partner deals across all stages, from prospecting and qualification through to commercial negotiation and close.
• Build and maintain working relationships with business development, product, and technical counterparts at partner organisations.
• Develop a strong understanding of each partner's business model, strategic priorities, and how OZ's offering creates value for them and their clients.
• Help structure partnership frameworks - referral, co-sell, integration, and joint go-to-market - that align incentives and drive measurable commercial outcomes for both sides.
• Collaborate closely with internal teams - Sales, Solution Development, Legal, Engineering, Services, and Finance - to coordinate input, manage dependencies, and keep stakeholders aligned throughout the deal lifecycle.
• Work with Solution Development and Engineering to shape integration and technical partnership proposals.
• Support the Head of Partnerships on pipeline reporting, forecasting, and contributing to how the function evolves.
• Represent OpenZeppelin at industry events, working groups, and partner meetings.

You have

• 3+ years in partnerships, business development, or sales at a technology company, with experience contributing to multi-stakeholder commercial deals.
• Sound commercial judgement: you can qualify opportunities, identify where value sits, and prioritize your pipeline accordingly.
• Comfortable engaging a range of stakeholders at partner organizations - commercial, product, and technical - and adapting your approach to each.
• Excellent written and verbal communication; able to translate technical complexity into commercial narrative and vice versa.
• Self-directed and comfortable with ambiguity - this function is still being built and you will be expected to contribute to how it takes shape.
• Experience in blockchain, fintech, financial institutions, digital assets, or enterprise technology is a strong plus.

Nice to have

• Exposure to common partnership structures - referral, reseller, co-sell, integration - and a working understanding of how they are negotiated.
• Commercially aware. You understand what a good deal looks like from both sides of the table, and you think beyond the signature to the relationship that comes after.
• Relationship-first. You invest in the people behind the partnership, not just the process. Deals progress because people trust you.
• Curious across disciplines. You enjoy getting up to speed on security, infrastructure, and institutional workflows, and you hold your own with technical and commercial counterparts.
• Autonomous but collaborative. You drive your own pipeline without needing to be managed, but you operate as part of a team and bring others in at the right moments.
• Builder mentality. You are joining an early-stage function. You are energised by that, not unsettled by it.

Logistics:

Our interview process takes place on Zoom and tends to consist of the following stages:

• Recruiter Call (30 mins)
• Hiring Manager Call (60 mins)
• Team Interview (30 mins)
• Leadership Interview (30 mins)
• Paid work test (up to 20 hours of paid work)
• Reference checks

SUMMARY: Lead the re-platforming and build-out of an internal KVM-based virtualization environment on new UCS hardware in the Ashburn data center. Integrate OpenStack and open-source automation tools to support the migration of workloads from legacy datacenter, ensuring robust, scalable, and automated infrastructure.

HIERARCHY: Will report to the Service Delivery Manager

PRIMARY DUTIES:

• Tear down and rebuild existing ESX-based UCS blade environment, transitioning to KVM virtualization.
• Design and implement an OpenStack platform for internal use, considering open-source alternatives to OpenShift due to current challenges.
• Integrate SAN and NetApp storage solutions into the new platform, ensuring optimal performance and reliability.
• Deploy and configure open-source automation tools (e.g., Ansible) for infrastructure management and orchestration.
• Collaborate with internal staff (including offshore resources) and provide technical leadership and mentorship as needed.
• Work closely with network architects and storage teams to ensure seamless integration and operation.
• Document architecture, configuration, and operational procedures for the new environment.
• Support ongoing platform enhancements and troubleshooting.

COMPENTENCY: 

Required

• Extensive experience with Linux, KVM virtualization, and OpenStack deployment.
• Strong background in UCS hardware, SAN, and NetApp storage integration.
• Proficiency with open-source automation tools (e.g., Ansible).
• Ability to work independently and as part of a distributed team.
• Excellent documentation and communication skills.

Preferred

• Experience with OpenShift and other open-source cloud platforms.
• Prior involvement in large-scale data center migrations and re-platforming projects.
• Familiarity with hybrid cloud environments.

REQUIRED EDUCATION: None

EXPERIENCE:

• 8+years
  
  

LANGUAGE SKILLS: English

PHYSICAL DEMANDS:

• None

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: 40 hours a week

TRAVEL: None

QUALIFICATIONS:

• Excellent attention to detail
• Strong organizational skills
• Excellent analytical skills
• Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint   
• Collaborative team worker – both in person and virtually using MS Teams or similar
• Ability to work as liaison between business and information security / information technology
• Flexibility to accommodate working across different time zones
• Excellent interpersonal communication skills with strong spoken and written English
• Business outcomes mindset
• Solid balance of strategic thinking with detail orientation
• Self-starter, ability to take initiative

#LI-AC1

Trivelta builds the technology that powers a modern online sports betting & casino platform that operators use to launch and offer their own fully customized branded, legally compliant iGaming platforms and products that drive engagement, retention, and revenue. Through our proprietary sports-book and casino engine, we enable partners to offer real social interactions, predictive gameplay, and casino entertainment in one unified experience.

The Role

As a Senior Backend Software Engineer, you will play a pivotal role in designing, developing, and maintaining the platform’s core infrastructure. As a key contributor, you will drive innovation, optimize system performance, and ensure scalability, security, and reliability while collaborating with cross-functional teams, including product, security, compliance, and data analytics

Key Responsibilities

• Develop Backend Systems
  Design and implement scalable, high-performance backend solutions, ensuring robust APIs for mobile, web, and third-party integrations.
• Ensure Performance, Security & Compliance
  Optimize system performance, scalability, and reliability. Implement security best practices and ensure compliance with AML, KYC, data privacy, and state-by-state sweepstakes regulations.
• Mentor
  Support and guide engineers by sharing best practices and contributing to a culture of continuous learning and technical excellence.
• Collaborate Cross-Functionally
  Partner with product, finance, compliance, and support teams to translate requirements into technical solutions and ensure seamless operations.

 Qualifications

• Proven experience designing, developing, and scaling high-performance backend systems.
• Strong hands-on experience with Python for backend development, automation, and data processing.
• Experience building and maintaining APIs, working with CI/CD pipelines, and supporting infrastructure automation.
• Solid understanding of system performance optimization, security best practices, and regulatory compliance, including AML, KYC, and data privacy.
• Experience working with data pipelines, analytics integrations, and geolocation-based access controls.
• Experience mentoring or supporting other engineers and sharing engineering best practices.
• Strong collaboration skills working with cross-functional teams across product, finance, compliance, and support.
• Hands-on experience with incident management, monitoring systems, and root cause analysis.

Requirements

• Fluent in English
• Minimum 4 years of relevant experience

About Exodus Movement Inc.

Exodus empowers individuals to control their lives in a digital world.

Founded in 2015, we build a multi-asset cryptocurrency wallet designed to make digital assets accessible to everyone — not just the technically fluent. Available across desktop, mobile, and browser, Exodus enables users to securely manage and exchange assets across 100,000+ asset pairs, while maintaining full control through self-custody.

We’re a fully remote, globally distributed team operating across 50+ countries. We value ownership, clarity, and impact — and we hire people who care deeply about what they build and why it matters. Exodus has been publicly traded on the NYSE (EXOD) since 2024.

Financial Analyst, Digital Assets

At Exodus, finance is how we understand the business — not just report on it.

We’re looking for a Financial Analyst to help build the financial layer behind our next phase of growth. You’ll work across product, data, and leadership to bring clarity to how the business operates, where it’s going, and how we get there.

This is a high-impact role focused on decision-making, not maintenance.

What You’ll Do

• Own forecasting, reporting, and performance analysis across core product lines

• Build and evolve financial models that support product strategy, pricing, and investment decisions

• Translate data into clear insights that influence leadership decisions

• Partner with Product and Engineering to understand drivers of growth, usage, and revenue

• Define and track key metrics that reflect how the business is actually performing

• Improve financial systems, reporting, and workflows as we scale

Who You Are

• 2–5+ years in FP&A, Strategic Finance, or similar roles in high-growth environments

• Strong modeling skills with a clear understanding of how businesses actually work

• Comfortable operating with ambiguity and working asynchronously

• Able to connect numbers to product, behavior, and outcomes

• Clear communicator — written and verbal

• High ownership, low ego

Nice to Have

• Experience in crypto, fintech, or product-led companies

• Familiarity with tools like Pigment, Google Suite, or similar

• Exposure to M&A, investments, or capital allocation decisions

• Bachelor’s degree in Finance, Economics, Business, or equivalent experience (preferred, not required)

Our Culture & Core Values

• Extreme Ownership

• Getting the Right Shit Done

• Customer Obsession

Benefits & Perks

We’re a high-ownership, remote-first company built on trust and flexibility.

• Work from anywhere

• 30 days PTO + quarterly wellness days

• Company-supported medical, dental, and vision (or global reimbursement)

• Mental health, fitness, and wellness support

• Home office setup + tools to do your best work

• Professional development support

• Paid parental leave

• Compensation aligned to top of market, with the option to be paid in Bitcoin

Equal Opportunity

Exodus is committed to building a diverse and inclusive team. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws.

Accessibility

We’re committed to providing a fair and accessible hiring process. If you require a reasonable accommodation at any stage of the application or interview process, please let us know and we’ll work with you to support your needs.

Candidate Privacy

By submitting your application, you acknowledge that your information will be processed in accordance with applicable data protection laws and our Privacy Policy:
https://www.exodus.com/privacy/

As our Content Manager, you’ll be the creative force behind our content in the Flemish language, crafting compelling copy that resonates with our audience. Whether it’s gripping sports content or engaging iGaming narratives, your work will play a pivotal role in shaping our brand’s voice and delivering an unparalleled user experience across our platforms.

Responsibilities:

• Craft and manage high-quality Flemish content for our various platforms.
• Translate and localize English content into the Flemish language, ensuring cultural relevance and accuracy.
• Collaborate with our dynamic team to produce content that engages and informs our users.
• Maintain the integrity and quality of our content, reflecting our brand’s standards and voice.
• Utilize SEO best practices to increase visibility and reach.
• Continuously update content to reflect the latest trends and updates in the sports and iGaming industries.

Requirements:

• Native in Flemish, fluent in English, with exceptional writing skills in both languages
• A passion for esports and iGaming, with the ability to generate engaging content in these arenas
• A sharp eye for detail and the capacity to produce error-free content
• Proficiency in content management systems and SEO tools
• Strong organizational and time-management abilities
• A collaborative spirit, eager to work within a team to meet company goals
• Office-based will be highly advantageous, but remote will be considered

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are looking for a Support Specialist to join our product-aligned Support teams. In this role you’ll be on the front lines of customer support—owning cases end-to-end for an assigned product, responding by phone, email, and translating product knowledge into clear solutions for customers. Qualified candidates will have strong interpersonal skills, a patient communication style, and a practical, methodical approach to troubleshooting. 

What You’ll Do 

If you were part of our team, here are some things you would have done last week: 

• Provided excellent customer support by phone, email, keeping responses within internal SLA targets. 

• Troubleshot and attempted to reproduce customer issues using product UIs and basic diagnostic tools. 

• Escalate technically complex cases to the Technical Lead with clear reproduction steps and required logs. 

• Filed and tracked Jira cases for Engineering when appropriate and followed up on escalation progress. 

• Assisted with acceptance testing for new features and supplied feedback from real customers. 

• Maintained accurate, single-source case notes and updated knowledge base articles or runbooks for routine fixes. 

• Covered PagerDuty Tiered shifts by participating in on-call rotations per team schedule. 

• Collaborated with teammates in Slack support channels to coordinate coverage and share troubleshooting tips. 

What You’ll Need 

We’re looking for a Support Specialist with a minimum of 1–2 years of professional experience in software or technical support. Candidates who excel in this role typically have: 

• Humble, open, and curious approach to learning. 

• Strong written and verbal communication skills, with a patient, clear style for customer interactions. 

• Basic troubleshooting skills and a methodical approach to reproducing and documenting issues. 

• Working knowledge of issue tracking systems (Jira and/or Salesforce preferred). 

• Familiarity or willingness to learn Salesforce, Slack, PagerDuty, and common monitoring tools. 

• Proficiency in Microsoft Office. 

• Working knowledge of Windows and macOS environments. 

• Interest in GovTech and public-safety software and a willingness to empathize with users who may operate in high-stakes contexts. 

• Ability to work independently and handle multiple cases with attention to detail. 

Horace Mann is seeking a highly organized and proactive Supplemental & Group Growth Enablement Coordinator to support the planning, coordination, and delivery of key strategic and operational initiatives.

This role plays an essential part in connecting strategy, marketing, and operational execution to drive sustainable growth across Horace Mann’s Supplemental & Group business. The ideal candidate will be a strong communicator and systems thinker, someone who thrives in a collaborative environment, aligns teams around shared goals, and ensures every initiative runs efficiently and effectively from start to finish.

If you’re energized by process improvement, cross-functional collaboration, and helping translate strategy into action, this is a fantastic opportunity to make an impact in a purpose-driven organization.

Key Responsibilities

Operational & Strategic Enablement

• Support the planning, coordination, and execution of key operational and strategic initiatives across the Supplemental & Group division.
• Partner with business operations, product, IT, compliance, and sales support teams to ensure process readiness and change adoption.
• Design, maintain, and train teams on tools, resources, and documentation that support internal systems, workflows, and go-to-market strategies.
• Develop and manage project-specific communication plans, resource hubs, and training logistics.
• Facilitate cross-functional alignment by ensuring stakeholders have timely access to updates, structured content, and learning materials.
• Contribute to, or lead the creation of, SOPs, playbooks, onboarding materials, and process documentation that improve consistency, adoption, and efficiency.
• Monitor process adoption, engagement, and performance metrics to evaluate the effectiveness of enablement efforts and identify opportunities for improvement.
• Support maintenance of digital content and platforms (e.g., website updates, content libraries, internal resources) in alignment with established brand and messaging guidelines.

Growth & Marketing Support

• Enable sustainable growth across the Supplemental & Group business by connecting strategy, marketing, and operations to achieve revenue and engagement goals.
• Support partner and channel enablement, ensuring TPAs, agents, and internal teams have the collateral and tools needed for effective go-to-market execution including coordination of digital and platform-related initiatives across teams.
• Help coordinate integrated marketing campaigns and partnerships, ensuring alignment with enterprise objectives and compliance standards.
• Collaborate with Marketing, Sales, Product, Compliance, and Technology teams to optimize systems and streamline workflows for efficiency.
• Foster data-informed decision-making through analytics and insights that refine enablement and marketing efforts.
• Serve as a connector and communicator between leadership vision and execution teams to enhance organizational agility and collaboration.

Qualifications & Experience

• H.S. Diploma or GED equivalent, required.
• Bachelor’s degree is strongly preferred.
• 3+ years of experience in insurance, project coordination, operations, or enablement roles.
• Familiarity with process and operational enablement tools (SOPs, project plans, intake forms, etc.).
• Proficiency in UX/UI design principles and research methodologies to enhance user experience and engagement.
• Demonstrated ability to translate strategic objectives into actionable workflows and project plans.
• Strong skills in internal communication, knowledge management, and stakeholder engagement.
• Experience with progress tracking tools, knowledge hubs, or reporting dashboards.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Additional Information

• Normal office environment.
• Periodic travel may be required.

Salary Range:

• $61,900.00- $91,300.00/annually

Salary is commensurate to experience, location, etc.

SUMMARY: Joining the Incubation Lab, you will be part of a design and technology team re-imagining human-centered design innovation and rapid concept development. As a Senior Visual Designer, you will focus on high-quality visual execution and interface design, helping to bring abstract concepts to life through tangible, polished assets that make complex ideas simple and accessible. 

HIERARCHY: Senior Individual Contributor  

PRIMARY DUTIES: 

• Design Execution: Maintain a high bar for visual craft, ensuring consistency and quality across all assigned design initiatives. 
• Visual Direction: Translate product direction into high-quality, intuitive, and elegant interfaces that bring future concepts to life. 
• Hands-on Craft: Execute visual design across a variety of outputs, from consumer-facing apps to compelling patient-journey storytelling decks. 
• Stakeholder Engagement: Communicate design rationale effectively to internal partners, ensuring clarity and alignment on design decisions. 
• Interface Design: Create engaging, innovative interfaces that balance strong aesthetics with usability across platforms like web and mobile. 

COMPENTENCY: 

• Deep attention to detail and passion for visual storytelling. 
• Solid understanding of component-based design systems. 
• Growth-minded approach with the ability to navigate fast-paced environments. 

REQUIRED EDUCATION: BA/BS in Graphic Design, User Experience, Visual Communication, Digital Media, or a related field—or equivalent practical experience. 

EXPERIENCE: 7+ years of hands-on design experience in fast-paced environments. 

LANGUAGE SKILLS: Professional proficiency in English. 

QUALIFICATIONS: 

• Strong portfolio with an emphasis on interface or screen-based experiences. 
• Proficiency with Figma and Adobe Creative Suite. 
• Demonstrated ability to prototype at multiple fidelities. 
• Hands-on experience applying AI tools (e.g., Adobe Firefly, Midjourney). 
• Legally authorized to be employed in the United States. 

PHYSICAL DEMANDS: Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications. Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen. 

WORK ENVIRONMENT: Office/Remote environment. 

EXPECTED HOURS OF WORK: Standard business hours (EST)

TRAVEL: Potential for once a year travel for a workshop. 

ADA Statement 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

EEO/AA Statement 

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.  

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Senior Software Engineer, MediaWiki 

Summary

The Wikimedia Foundation is looking for a Senior Software Engineer to join the MediaWiki Platform team. MediaWiki is the open-source platform that powers Wikipedia and its sister projects - impacting hundreds of millions of Wikipedia users across the globe. 

The MediaWiki Platform team builds and maintains the core of MediaWiki as well as the  components responsible for authentication, notifications, and media management. The team’s mission is to provide a solid foundation for feature teams to build on. It focuses on performance, reliability and scalability, helping to ensure broad and equitable access to free knowledge.

This role offers a unique opportunity to combine technical depth with mission-driven impact. As a Senior Engineer, you will not only write robust code but also lead by example, prioritize high-impact work, support better decision-making through metrics and observability and foster a culture of accountability, transparency, and continuous improvement.

Important: We are a fully remote team. Your working hours will need to overlap with UTC-2 to UTC+3 time zones to accommodate members of your team around the world.

You will be responsible for:

• Designing, improving, and maintaining key parts of the MediaWiki stack;
• Driving technical quality and operational excellence by defining and reinforcing standards in testing, observability, and system reliability;
• Comfortably and autonomously creating proofs of concept, writing design documents, and breaking down complex projects into actionable tasks to support less experienced team members;
• Developing and improving shared capabilities (e.g., authentication, caching, rate limiting) that enable other teams to build efficiently and consistently;
• Championing key product metrics by focusing on measurable outcomes that guide our decisions and help us to evaluate success;
• Leading by example in code review, decision-making, and team culture - fostering transparency, empathy, and collaboration;
• Improving and automating processes for identifying, tracking, and resolving production issues;
• Collaborating with the Product team and the community to ensure technical solutions align with WMF strategy, feature teams and volunteer contributor needs;
• Coaching and mentoring teammates to support continuous growth and confidence in both technical and interpersonal skills.

Qualities we are looking for:

• Clear communicator: You explain complex ideas simply and foster shared understanding across engineering, product, and non-technical audiences;
• Outcome-oriented: You prioritize work that delivers value to users and aligns with organizational goals. You balance ideal solutions with the constraints of scale, legacy, and user expectations;
• Accountable: You own your work end-to-end and help establish a culture of responsibility and follow-through;
• Candid and respectful: You offer feedback directly, constructively, and with care - and invite the same in return. You support growth by challenging ideas, not people;
• Collaborative leadership: You inspire trust and progress through support, example, and thoughtful contributions.

Requirements:

• Commitment to the Foundation's Mission and Values;
• Extensive experience in backend software engineering;
• Familiarity with platform or infrastructure products that serve internal or external engineering teams;
• Experience with databases and event streams, including schema design, query optimization, and efficient data access patterns;
• Deep understanding of software architecture, testing methodologies, and system design;
• Strong experience in observability practices: setting up metrics, logging, monitoring, and alerting;
• Familiarity with incident response, root cause analysis, and follow-up processes;
• Experience working with CI/CD pipelines and automated test infrastructure.

Additionally, we’d love it if you have:

• Experience developing frameworks (designing for reuse, extensibility, stability, and backward compatibility);
• Proficiency in PHP and JavaScript; 
• Familiarity with identity management, including OAuth;
• Experience with Kubernetes ecosystem, including Envoy;
• Experience with Prometheus and Grafana;
• Experience defining and working with SLAs/SLOs or other production reliability frameworks;
• Prior experience with MediaWiki or Wikimedia projects;
• Contributions to open-source software;
• Experience working in a fully remote, distributed team.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$113,082  to US$175,725  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

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Job Purpose:

Provide integrated support to patients and physicians by providing a hands-on approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers of assigned clinics to improve medication adherence and promote evidence-based care expanding into various disease states therapy management.

Job Duties:

The Ambulatory Clinical Pharmacist (ACP) will help advance quality pharmacotherapy care by actively assuring the provision of safe, efficacious, and cost-effective drug therapy. The ACP collaborates closely with the hybrid ACP team to maximize full suite of therapy management (TM) clinical services within supported clinics. The pharmacist performs in-person and/or virtual/phone assessments on disease state management and drug therapy education stratified based on medication risk level and approved clinic protocol. ACP role will focus to identify, resolve, and prevent medication-related problems. Additional services will also be offered to overcome identified barriers to medication compliance and any other obstacle related to adherence.

SUMMARY:

• Provide medication management for individuals, including medication reconciliation, dose modification and/or optimization, ordering laboratory tests and medication adherence counseling within the stated parameters of the approved protocol/CPA/CDTM.
• Collaborate with the interdisciplinary care team to develop individualized care plans that align with evidence-based guidelines and best practices for therapy management.
• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions.
• Identify opportunities for drug therapy optimization and provide recommendations for medication cost savings initiatives when applicable.
• Participate in quality improvement initiatives by actively participating in clinical outcome studies, REMs compliance/reporting, and ACP-related process improvement projects.
• Optimize resources and workflows with supporting roles handling complex prior authorizations/appeals by providing clinical justification for medication approval, including supporting literature and rationale.
• Collaborate with healthcare providers, including assigned clinic physicians, specialists, and onsite clinic pharmacists, to ensure seamless medication management and coordination of care.
• Support occasional peer-to-peer requests upon demand.
• Perform clinical assessments/educational counseling at drug-level for all patients within high priority clinics on qualified on a targeted medication(s).
• Ensure all clinical criteria is in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature.
• Assist with workflow optimization initiatives, including identifying areas for improvement and implementing strategies to enhance efficiency, productivity, and quality of care.
• Collaborate with other departments and stakeholders to identify operational changes and recommend strategies that enhance productivity, quality, and standards of excellence.
• Advocate for and promote patient safety and medication literacy through patient education and counseling.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; professional publications; maintaining personal networks; participating in professional organizations to promote new line of services.
• Attend and participate in team meetings, conferences, and other professional development activities to stay abreast of current clinical practices and emerging trends.
• Stay updated with the latest advancements in therapy management and incorporate them into clinical practice.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned by Senior Director of Clinical Services and Manager of Clinical Services.

Experience/ Education:

Required Licensure/Certification:

• Applicant must hold a Doctor of Pharmacy degree (PharmD) from an accredited school of pharmacy
• Must be a licensed pharmacist in CO.
• And meet any one of the following:
  
  • Possess certification in a relevant field of practice
  • Completed a postgraduate residency through an accredited postgraduate institution where at least 50% of the experience included the provision of direct patient care services with interdisciplinary teams
  • Have provided clinical services to patients for at least one year under a collaborative practice agreement or protocol with a physician, advanced practice pharmacist, pharmacist practicing collaborative drug therapy management, hospital pharmacy practice or health system

Additional Training/Competency:

• Applicant must complete the required continuing education requirements to maintain CO state Pharmacist license if selected for position

Skills: Ability to analyze information, exercise good judgment, possess strong verbal communication skills, have deep knowledge of pharmacology developments and FDA health regulations. Ability to manage processes, exhibit strong technical and clinical skills, maintain constant focus on legal compliance, while being highly productive with a focus on quality and
details. Strong clinical knowledge and validated expertise with focus on disease state. management and treatment guidelines.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Salary:

An employee in this position can expect a salary rate between $127,000-$133,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Job Title: Buyer

Location: Remote

Position Summary

Supports procurement operations by managing purchase orders, vendor onboarding, and expense systems. Works closely with internal stakeholders and vendors to ensure efficient purchasing processes and compliance with company policies.

Key Responsibilities

• Create and manage purchase orders (POs) and maintain punchout catalogs in Workday.
• Support vendor onboarding and maintain vendor records and billing profiles.
• Resolve issues related to POs, invoices, and vendor discrepancies.
• Administer and support the Concur Travel & Expense (T&E) system, including user setup and training.
• Analyze and audit expense reports to identify trends, compliance issues, and cost-saving opportunities.
• Assist in improving procurement and expense management processes.

Requirements

• 2+ years of experience in purchasing, procurement, or indirect sourcing.
• Experience with Concur system administration preferred.
• Strong attention to detail, problem-solving, and communication skills.

Salary Range: $66,500.00 - $92,000.00

• Salary is commensurate to experience, location, etc.

We're looking for a Director of Solutions Engineering to lead a global team of 18 solutions professionals in delivering technical expertise that drives enterprise revenue growth. You'll be responsible for scaling a high-performing team consisting of 1 Solutions Engineering Manager, 3 Solutions Architects, and 14 Solutions Engineers across multiple regions. This role requires a strong commercial mindset, the ability to drive performance through clear accountability, and deep experience working with enterprise-level customers.

You'll work closely with Sales, Product, and Customer Success to ensure our solutions engineering function delivers measurable impact on revenue outcomes. This includes developing team capabilities, refining processes, and ensuring technical solutions align with customer needs and business objectives. We're seeking someone who can balance strategic leadership with hands-on involvement in complex deals, build a culture of excellence and accountability, and scale the team to support continued growth in the enterprise segment.

 ESSENTIAL JOB FUNCTIONS

• Lead and develop a global team of 18 solutions professionals, including hiring, coaching, and performance management
• Drive revenue outcomes by ensuring the solutions engineering team effectively supports enterprise sales cycles
• Build and maintain a culture of accountability, performance excellence, and continuous improvement
• Collaborate with Sales (Account Executive Leaders) leadership to align solutions engineering priorities with revenue goals and pipeline growth
• Establish metrics and processes to measure team performance, customer outcomes, and business impact
• Partner with Product and Engineering to communicate customer needs and influence product roadmap
• Oversee complex enterprise engagements, providing strategic guidance and technical leadership when needed
• Develop team capabilities through training, mentorship, and career development planning
• Scale processes and systems to support team growth and operational efficiency
• Represent the solutions engineering function in cross-functional leadership discussions

EDUCATION AND EXPERIENCE

• 10+ years of experience in solutions engineering, pre-sales, or technical consulting roles with progression into leadership
• 5+ years of people management experience, including managing managers and leading distributed teams
• Demonstrated success driving revenue outcomes and supporting enterprise sales cycles
• Track record of building and scaling high-performing technical teams
• Strong commercial acumen and ability to connect technical solutions to business value
• Experience working with enterprise-level customers and navigating complex organizational structures
• Excellent communication skills and ability to influence cross-functional stakeholders
• Proven ability to drive accountability and performance in a results-oriented environment
• Experience establishing metrics, processes, and systems to scale team operations
• Passion for developing talent and building team capabilities over time
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

U.S. Base Salary Range: $155,000 -$250,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.