Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work remotely, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (Role supports a Providence clinic in Washington State)

• Potential Locations: Providence Centralia Hospital, Providence Sacred Heart Medical Center, Providence Centralia Hospital

Salary: An employee in this position can expect a salary rate between $127,000 and $142,000 (Hourly Equivalent: Approximately $61.06 - $68.27 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in Washington
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Colorado. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Job Purpose:

Provide integrated support to patients and physicians by providing a hands-on approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers of assigned clinics to improve medication adherence and promote evidence-based care expanding into various disease states therapy management.

Job Duties:

The Ambulatory Clinical Pharmacist (ACP) will help advance quality pharmacotherapy care by actively assuring the provision of safe, efficacious, and cost-effective drug therapy. The ACP collaborates closely with the hybrid ACP team to maximize full suite of therapy management (TM) clinical services within supported clinics. The pharmacist performs in-person and/or virtual/phone assessments on disease state management and drug therapy education stratified based on medication risk level and approved clinic protocol. ACP role will focus to identify, resolve, and prevent medication-related problems. Additional services will also be offered to overcome identified barriers to medication compliance and any other obstacle related to adherence.

SUMMARY:

• Provide medication management for individuals, including medication reconciliation, dose modification and/or optimization, ordering laboratory tests and medication adherence counseling within the stated parameters of the approved protocol/CPA/CDTM.
• Collaborate with the interdisciplinary care team to develop individualized care plans that align with evidence-based guidelines and best practices for therapy management.
• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions.
• Identify opportunities for drug therapy optimization and provide recommendations for medication cost savings initiatives when applicable.
• Participate in quality improvement initiatives by actively participating in clinical outcome studies, REMs compliance/reporting, and ACP-related process improvement projects.
• Optimize resources and workflows with supporting roles handling complex prior authorizations/appeals by providing clinical justification for medication approval, including supporting literature and rationale.
• Collaborate with healthcare providers, including assigned clinic physicians, specialists, and onsite clinic pharmacists, to ensure seamless medication management and coordination of care.
• Support occasional peer-to-peer requests upon demand.
• Perform clinical assessments/educational counseling at drug-level for all patients within high priority clinics on qualified on a targeted medication(s).
• Ensure all clinical criteria is in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature.
• Assist with workflow optimization initiatives, including identifying areas for improvement and implementing strategies to enhance efficiency, productivity, and quality of care.
• Collaborate with other departments and stakeholders to identify operational changes and recommend strategies that enhance productivity, quality, and standards of excellence.
• Advocate for and promote patient safety and medication literacy through patient education and counseling.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; professional publications; maintaining personal networks; participating in professional organizations to promote new line of services.
• Attend and participate in team meetings, conferences, and other professional development activities to stay abreast of current clinical practices and emerging trends.
• Stay updated with the latest advancements in therapy management and incorporate them into clinical practice.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned by Senior Director of Clinical Services and Manager of Clinical Services.

Experience/ Education:

Required Licensure/Certification:

• Applicant must hold a Doctor of Pharmacy degree (PharmD) from an accredited school of pharmacy
• Must be a licensed pharmacist in CO.
• And meet any one of the following:
  
  • Possess certification in a relevant field of practice
  • Completed a postgraduate residency through an accredited postgraduate institution where at least 50% of the experience included the provision of direct patient care services with interdisciplinary teams
  • Have provided clinical services to patients for at least one year under a collaborative practice agreement or protocol with a physician, advanced practice pharmacist, pharmacist practicing collaborative drug therapy management, hospital pharmacy practice or health system

Additional Training/Competency:

• Applicant must complete the required continuing education requirements to maintain CO state Pharmacist license if selected for position

Skills: Ability to analyze information, exercise good judgment, possess strong verbal communication skills, have deep knowledge of pharmacology developments and FDA health regulations. Ability to manage processes, exhibit strong technical and clinical skills, maintain constant focus on legal compliance, while being highly productive with a focus on quality and
details. Strong clinical knowledge and validated expertise with focus on disease state. management and treatment guidelines.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Salary:

An employee in this position can expect a salary rate between $127,000-$133,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Candidates must hold an active national pharmacy certification to be considered. This role requires working East Coast hours.

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Holy Family Hospital in Spokane, WA

 Salary: An employee in this position who performs the job duties in Washington can expect a salary rate between $130,000 and $150,000 (Hourly Equivalent: Approximately $62.50 - $72.12 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in Washington
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (supporting Providence Santa Rosa Memorial Hospital, Santa Rosa, CA)

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $145,000 and $180,000 (Hourly Equivalent: Approximately $69.71 - $86.53 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in California
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Santa Rosa Memorial Hospital in Santa Rosa, CA

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $150,000 and $190,000 (Hourly Equivalent: Approximately $72.12 - $91.35 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in California
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Patient Engagement Specialist (Pharmacy Technician)

$1,000 SIGN ON BONUS!!

Hybrid schedule: 3 days in our Phoenix office, 2 days remote!

About the Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

What You’ll Do

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Spot trends, recommend improvements, and support process‑improvement initiatives
• Partner with cross‑functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• 2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
• State registered Pharmacy Technician, national certification (CPhT or equivalent) required.
• Willingness to obtain LA and TX pharmacy technician licenses upon hire (costs covered).

Location: Remote

Job Purpose:

• Proactively grow the specialty pharmacy patient population by identifying patients that are eligible to fill with a Shields Partner Pharmacy.
• Complete patient benefits investigations.
• Protect Shields values by keeping information confidential.

Job Duties:

• Perform benefits investigation.
• Utilize multiple approved tools to identify insurance coverage.
• Research within patients' medical records for current medication regimen.
• Complete benefits investigation with approved Pharmacy Dispensing Systems.
• Document clearly and concisely all outcomes of benefits investigation in documentation tool.
• Collaborate with team members to provide an integrated approach of quality patient care.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's values by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned.

Skills:

• We are looking for someone with strong computer skills and the ability to quickly learn to navigate Electronic Medical Records (EMR) and Pharmacy Dispensing Systems (PDS).
• The applicant should be very organized self-motivated with attention to detail and have great interpersonal skills, high integrity and be dependable.
• The ideal candidate will be an energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. Discretion and confidentiality are essential as position deals with highly sensitive and private data.

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. State license is required. Dependent on hospital placement you may be required to become state certified. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician.

Required Education: High school diploma or GED.

Patient Engagement Specialist

Remote 

Location:  If you reside locally (Phoenix, Arizona) this position is onsite 100% Monday - Friday

Job Description: 

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.  This role will be responsible for some or all of the below types of activities:  responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy;  inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
• Other duties and/or responsibilities may apply

Experience/Requirements:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Experience and Education Requirements:

• 1-3 years of Pharmacy Technician and adjudicating claims
• experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely

Education: High school diploma or GED required

Skills:  Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other:  Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data

Minimum Remote Role Expectations:

• Remote role requires to be sitting at desk with two company required monitors
• Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)
• Must be willing able to work overtime to support week to week fluctuations in patient care management
• Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
• Ability camera on for most meetings with co-workers or leaders

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required

Job Salary:  An employee in this position can expect a salary rate between $122,000 and $128,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Hybrid Role – New York City (On-site 3–4 days per week)

The Senior Manager of Operations is a key member of the Shields Operations Leadership Team, responsible for owning new initiatives that drive meaningful impact on operational outcomes. This role partners closely with Senior MPS and Strategic Operations stakeholders and reports directly to the Site Director of Operations to execute on the vision established by health system executive sponsors.

The ideal candidate has strong experience in operations, data analytics, patient experience, and process improvement. They should be analytical, solutions‑oriented, results‑driven, an effective communicator in executive settings, and capable of leading a collaborative, close‑knit team. They must also be able to manage multiple large initiatives simultaneously and be an independent problem solver who is eager to learn.

Key Responsibilities

• Independently own key operational initiatives from ideation through execution. A successful candidate can operate both in the day-to-day details and at a strategic level to maintain vision throughout major milestones.
• Manage multiple complex workstreams concurrently across diverse internal stakeholders and external health system partners.
• Proactively solicit feedback from end users (primarily MPS and Sr. MPS) to identify opportunities for reporting improvements and process enhancements across regions or specific sites.
• Maintain accountability over reports and analyses supporting core initiatives, which may include refills, new order intake, patient engagement, onboarding, operational efficiency, clinic implementation/optimization, call center management, and 340B claim management.
• Support pharmacy utilization optimization by building strong relationships with key stakeholders, understanding needs, and developing high-quality presentations and data analysis to advance operational goals.
• Partner with regional leadership to design and develop ad-hoc analyses or processes that support key operational initiatives.
• Communicate staffing recommendations to regional leadership with clear justification and proposed allocation of workstreams.
• Drive innovation in operations reporting based on feedback, data availability, and insights across the team.
• Foster an equitable, collaborative environment for Operations Associates, Regional Integration Managers, and/or MPS team members, offering stretch assignments and encouraging knowledge sharing across sites.
• Empower and support site leaders to meet or exceed refill, onboarding, and efficiency targets.
• Drive accountability across internal and external stakeholders.

Education & Experience

• Associate or Bachelor’s Degree preferred
• 5–7+ years of relevant pharmacy work experience; leadership experience in cross-functional settings strongly preferred
• MBA or PharmD a plus
• Experience with pharmacy operating systems (e.g., Epic) a plus
• Experience with large enterprise telephony software and/or programs a plus
• Expertise in Microsoft Excel, PowerPoint, and Tableau in a professional environment
• Ability to manage large datasets and convert them into actionable reporting
• Excellent verbal and written communication skills
• Strong organizational and project management capabilities
• “Ownership mentality”: able to understand business needs, think critically, and act without step-by-step direction
• High integrity, with the ability to maintain an equitable work environment, respond effectively to feedback, and take accountability for results
• Entrepreneurial mindset with comfort working under limited oversight
• Strong client management capabilities and interpersonal communication skills, demonstrated through successful presentations and facilitation
• Willingness to travel routinely to health system partner sites; schedule may vary week to week

Job Salary: 

Range between $130,000 to $160,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Portland Medical Center in Portland, OR

 Salary: An employee in this position who performs the job duties in Oregon can expect a salary rate between $130,000 and $150,000 (Hourly Equivalent: Approximately $62.50 - $72.12 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in Oregon
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Requirements

• Must hold an active state pharmacy technician license

• Must hold an active national pharmacy technician certification (PTCB or NHA)

The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies. They will be responsible for the development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists. They will also maintain and build strong collaborative relationships with their partnering Hospital sites and regional operations teams. The Patient Outreach Supervisor will counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics, documentation or workflow deficiencies, and will escalate other performance concerns to the Manager of Patient Outreach.

The Patient Outreach Supervisor will take ownership of each site they supervise with regards to workflow, communications, training, access requests, growth opportunities for the business as well as managing day to day personnel.

Job Duties:

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies
• Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations
• Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies
• Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
• Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management
• Manage all aspects of ADP, PTO, and Time Reports for team members
• Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators
• Monitoring and acting all forms of communications between Patient Outreach and other clinical and operational teams as needed
• Manage Telemetry application, email, Microsoft teams communications up to company policy
• Work with on site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Outreach team meetings: creating agendas, running meeting, follow up
• Hospital Management meeting: calls with on site manager to review current status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested by Patient Outreach Coordinators and Onboarding Specialists
• Review and address any concerns with Patient Outreach team, and hospital partners as needed
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new Patient Outreach Coordinators and Onboarding Specialists including coordinating access requests and trainings
• Investigate research needed for data analytics team, contracting team as needed
• Report to Manager of Patient Outreach

Experience/ Education:

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
• Years of Experience: Required 5+ years customer support, client services, sales with a demonstrated and proven sales record
• Have a desire and aptitude for leading others and the ability to establish credibility within a team environment.
• Be very organized with attention to detail and have great interpersonal skills, high integrity, be dependable and a good listener and an empathetic communicator. 
• Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word, able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• The ideal candidate will be an energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. Discretion and confidentiality are essential as position deals with highly sensitive and private data.

Ambulatory Clinical Pharmacist (Clinical Pharmacy Specialist) - Relocation Assistance Available!  

Job Purpose:  

The Ambulatory Clinical Pharmacist plays a vital role in delivering integrated, patient-centered care within designated clinics. This position focuses on optimizing therapeutic outcomes for individuals with chronic conditions by fostering strong relationships with patients and providers, enhancing medication adherence, and implementing evidence-based treatment strategies. The ACP works on-site and collaborates closely with both hybrid and onsite teams to maximize clinical services and continuity of patient care. 

Job Responsibilities: 

• Identify, resolve, and prevent medication-related problems to ensure safe and effective pharmacotherapy. 

• Conduct comprehensive assessments for chronic disease management under collaborative practice agreements or clinic protocols. 

• Stratify patients based on clinical risk to prioritize interventions and tailor care plans accordingly. 

• Provide individualized counseling on medication use, lifestyle modifications, and disease state education.  

• Address barriers to adherence, including cost, access, and health literacy, through targeted interventions. 

• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions. 

• Work on-site in close coordination with interdisciplinary teams, including both in-person and hybrid care models.  

• Ensure all clinical criteria are in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature. 

• Willing to do whatever is necessary for the betterment of the organization. 

• Protects organization's value by keeping information confidential. 

• Other duties as assigned by Clinical Leadership or Manager of Clinical Services.  

Experience/ Education: 

• Licensure & Education:  

• Doctor of Pharmacy (PharmD) and active Texas license required.  

• Experience:  

• Minimum 3 years as a clinical pharmacist; PGY1/PGY2 residency preferred. 

• Skills & Expertise: 

• Strong clinical judgment, communication, and process management 

• In-depth knowledge of pharmacology, FDA regulations, and chronic disease management. 

• Proven ability to ensure legal compliance and deliver high-quality, detail-oriented care 

• Professional Traits: 

• Organized, dependable, empathetic, and collaborative with a strong focus on integrity and patient-centered care. 

• Additional Requirements: 

• High energy, team-oriented mindset, and ability to handle sensitive data with discretion and confidentiality.  

Job Purpose:  

Shields Health Solutions is looking to add a Business Development Associate to supplement its growing business development team. This will be a very hands-on and analytical role, touching every aspect of the business development process with high visibility to the Shields Executive Leadership Team and C-level executives at our hospital partners. We are looking for a self-starter and highly motivated individual to own work products from start to finish and make an immediate impact on the team. 

It is preferred that the candidate live in EST/CST time zones.

Job Duties:  

• Lead and own the creation of detailed analyses, financial models, and pitch materials for new health system partners and new business opportunities 

• Work closely with sales and clinical leaders to develop a partnership strategy based on health system needs and financial data  

• Serve as part of the client-facing deal team, presenting financial and strategic analyses to health system leadership  

• Support the execution of new business and strategic initiatives for senior leadership 

• Perform comprehensive and in-depth competitor, new business, and industry research 

• Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making  

• Work with cross-functional teams to support new partnerships and provide client-oriented solutions 

Experience/Education: 

• Bachelor’s Degree or equivalent experience required.
• 2-3 years of experience working in an analytically intensive field (investment banking, management consulting, corporate development) or business development operations experience at another high growth company 

• Entrepreneurial attitude - willingness to roll up their sleeves and work alongside staff to make things happen quickly 

• Self-starter who is able to work independently with limited oversight from managers  

• Highly motivated and results-driven professional who thrives in a team-oriented environment 

• Analytically oriented person who makes and defends decisions based on hard data 

• Experience and interest in presenting to C-level executives 

• Strong Excel and PowerPoint skills, including financial modeling and data visualization 

• Outstanding written and verbal communication skills 

• Healthcare experience or passion for the industry is a plus 

• Professionals will likely travel 25% of their time, meeting with partners 

Job Salary: 

Range between $100,000 to $120,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Job Purpose:  

Shields Health Solutions is looking to add a Business Development Associate to supplement its growing business development team. This will be a very hands-on and analytical role, touching every aspect of the business development process with high visibility to the Shields Executive Leadership Team and C-level executives at our hospital partners. We are looking for a self-starter and highly motivated individual to own work products from start to finish and make an immediate impact on the team. 

It is preferred that the candidate live in EST/CST time zones.

Job Duties:  

• Lead and own the creation of detailed analyses, financial models, and pitch materials for new health system partners and new business opportunities 

• Work closely with sales and clinical leaders to develop a partnership strategy based on health system needs and financial data  

• Serve as part of the client-facing deal team, presenting financial and strategic analyses to health system leadership  

• Support the execution of new business and strategic initiatives for senior leadership 

• Perform comprehensive and in-depth competitor, new business, and industry research 

• Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making  

• Work with cross-functional teams to support new partnerships and provide client-oriented solutions 

Experience/Education: 

• Bachelor’s Degree or equivalent experience required.
• 2-3 years of experience working in an analytically intensive field (investment banking, management consulting, corporate development) or business development operations experience at another high growth company 

• Entrepreneurial attitude - willingness to roll up their sleeves and work alongside staff to make things happen quickly 

• Self-starter who is able to work independently with limited oversight from managers  

• Highly motivated and results-driven professional who thrives in a team-oriented environment 

• Analytically oriented person who makes and defends decisions based on hard data 

• Experience and interest in presenting to C-level executives 

• Strong Excel and PowerPoint skills, including financial modeling and data visualization 

• Outstanding written and verbal communication skills 

• Healthcare experience or passion for the industry is a plus 

• Professionals will likely travel 25% of their time, meeting with partners 

Job Salary: 

Range between $100,000 to $120,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Clinical Pharmacy Specialist (Hematology/Oncology) - Onsite in Baton Rouge, LA - RELOCATION ASSISTANCE AVAILABLE!

Why work for Shields Health Solutions?

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a ‘Great Place to Work’ again in 2025, six years in a row!

Improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform – we deliver the financial results that health systems demand, and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results – we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most. 

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

Job Purpose:  

The Clinical Pharmacy Specialist plays a vital role in delivering integrated, patient-centered care within designated outpatient clinics at the partner health system.  This position focuses on ensuring appropriate medication therapy, implementing clinical protocols and guidelines, monitoring relevant medication therapy, and enhancing the quality and delivery of evidence-based medicine. The Clinical Pharmacy Specialist works on-site (Monday through Friday daytime shift hours) integrated with the primary care team and collaborates closely with both hybrid and onsite pharmacy service teams to maximize clinical services and coordination of care. 

Job Responsibilities: 

• Conduct comprehensive assessments for disease management under collaborative practice agreements or clinic protocols. 
• Work on-site in close coordination with interdisciplinary teams, including both in-person and hybrid care models.  
• Assist in the development, maintenance, and appropriate use of treatment plans and supportive care plans in alignment with clinical goals and patient needs.
• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions. 
• Ensure all clinical criteria are in compliance with FDA standards, national clinical guidelines, and appropriate evidence-based literature. 
• Identify, resolve, and prevent medication-related problems to ensure safe and effective pharmacotherapy. 
• Provide direct, individualized counseling on medication use, lifestyle modifications, and disease state education.  

• Address barriers to adherence, including cost, access, and health literacy, through targeted interventions. 

• Willing to do whatever is necessary for the betterment of the organization. 

• Protects organization's value by keeping information confidential. 
• Other duties as assigned by Clinical Leadership or Manager of Clinical Services.  

Licensure & Education:  

• Doctor of Pharmacy (PharmD) and active Louisiana pharmacist license required. 
• Oncology Pharmacy Specialty Certification (BCOP) required within 1 year of hire.

Experience:  

• • PGY1 + PGY2 residency in area of specialty/related field
  • OR PGY1 + 1 year practice experience in area of specialty/related field
  • OR 3 years’ experience in area of specialization

Skills & Expertise: 

• Strong clinical judgment, communication, and process management.
• In-depth knowledge of pharmacology, FDA regulations, and national treatment guidelines. 
• Proven ability to ensure legal compliance and deliver high-quality, detail-oriented care.
• Experience with EPIC & Beacon Oncology treatment plans preferred.

Professional Traits: Proactive, self-motivated, organized, dependable, empathetic, and collaborative with a strong focus on integrity and patient-centered care. 

Additional Requirements: High energy, team-oriented mindset, and ability to handle sensitive data with discretion and confidentiality.  

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist in the states of Louisiana and Mississippi.

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist in state of Minnesota 

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist in state of Oregon

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required

Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations)

Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

A Supervisor of Patient Engagement is a key leadership position supporting Shields Health Solutions Engagement Center team.  This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members.  This person is primarily responsible for ensuring either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.

Key Responsibilities:

• Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
• Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Complete audits of team in supported systems required to ensure efficient workflow
• Manage responsiveness to new requests in supported systems
• Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
• Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed
• Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Engagement team meetings: create agendas, run meetings, follow-up
• Hospital Management meeting: calls from on-site managers to review status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team
• Review and address any concerns with Patient Engagement team, and hospital partners as needed
• Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers.
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new team members
• Coordinate access requests for new hires
• Coordinate training with Clinical Training Team
• Absorb overflow work in times of short staffing or excess workload
• Investigate research needed for data analytics team, contracting team as needed
• Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
• Use discretion and maintain confidentiality of highly sensitive and private data.
• Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
• Reports to Director or Manager of Patient Engagement

Experience/Requirements:

Required Licensure/Certification: 

• We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience:

• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Strongly preferred leadership experience (i.e. Regional Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)

Education: 

• Required: High School diploma / GED required
• Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree)
• Preferred Training: Training in leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)

Skills:

• Strong communication presence with ability to influence without formal authority
• Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome

• Excellent leadership and interpersonal skills

• Ability to effectively train and inspire Patient Engagement team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• Strong phone skills
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills
• Possess strong organizational skills
• Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements

Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations)

Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

A Supervisor of Patient Engagement is a key leadership position supporting Shields Health Solutions Engagement Center team.  This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members.  This person is primarily responsible for ensuring either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.

Key Responsibilities:

• Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
• Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Complete audits of team in supported systems required to ensure efficient workflow
• Manage responsiveness to new requests in supported systems
• Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
• Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed
• Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Engagement team meetings: create agendas, run meetings, follow-up
• Hospital Management meeting: calls from on-site managers to review status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team
• Review and address any concerns with Patient Engagement team, and hospital partners as needed
• Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers.
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new team members
• Coordinate access requests for new hires
• Coordinate training with Clinical Training Team
• Absorb overflow work in times of short staffing or excess workload
• Investigate research needed for data analytics team, contracting team as needed
• Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
• Use discretion and maintain confidentiality of highly sensitive and private data.
• Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
• Reports to Director or Manager of Patient Engagement

Experience/Requirements:

Required Licensure/Certification: 

• We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience:

• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Strongly preferred leadership experience (i.e. Regional Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)

Education: 

• Required: High School diploma / GED required
• Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree)
• Preferred Training: Training in leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)

Skills:

• Strong communication presence with ability to influence without formal authority
• Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome

• Excellent leadership and interpersonal skills

• Ability to effectively train and inspire Patient Engagement team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• Strong phone skills
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills
• Possess strong organizational skills
• Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements

Location: Stoughton and Phoenix Area Preferred (other locations considered based on unique situations)

Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, who is highly motivated self-starter who is looking for a challenging career with a fast-growing company in specialty pharmacy management services. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented, motivational in their style and have a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

A Supervisor of Patient Engagement is a key leadership position supporting Shields Health Solutions Engagement Center team.  This position will provide day-to-day leadership for a significant portion of the Engagement Center and will be responsible for leading a team of Patient Engagement team members.  This person is primarily responsible for ensuring either/both of the following: Manage all responsible work of assigned sites/clinics and ensure service level metrics are reached in accordance with contract requirements. The leader is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the team, and any other support team members.

Key Responsibilities:

• Directly lead and manage a team of Patient Engagement Specialists to ensure timely and accurate prior authorization and financial assistance support to assist patients in obtaining medication.
• Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
• Lead and manage a Patient Engagement team to ensure all service level goals are met and patients receive the highest quality care
• Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
• Complete audits of team in supported systems required to ensure efficient workflow
• Manage responsiveness to new requests in supported systems
• Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
• Monitor and acting on all forms of communication between the Patient Engagement team and other clinical teams as needed
• Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Engagement team meetings: create agendas, run meetings, follow-up
• Hospital Management meeting: calls from on-site managers to review status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team
• Review and address any concerns with Patient Engagement team, and hospital partners as needed
• Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers.
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new team members
• Coordinate access requests for new hires
• Coordinate training with Clinical Training Team
• Absorb overflow work in times of short staffing or excess workload
• Investigate research needed for data analytics team, contracting team as needed
• Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
• Use discretion and maintain confidentiality of highly sensitive and private data.
• Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
• Reports to Director or Manager of Patient Engagement

Experience/Requirements:

Required Licensure/Certification: 

• We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience:

• Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy)
• Strongly preferred leadership experience (i.e. Regional Team Lead or equivalent type role or experience where you have led other team members even if they do not directly report to you)

Education: 

• Required: High School diploma / GED required
• Preferred Education: High School / GED (Bachelor’s degree is preferred or actively working toward degree)
• Preferred Training: Training in leadership/management theory and its practical applications in the workplace (on-line / classroom / self-study)

Skills:

• Strong communication presence with ability to influence without formal authority
• Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome

• Excellent leadership and interpersonal skills

• Ability to effectively train and inspire Patient Engagement team leaders to be more independent
• Strong operational management skills and able to evaluate trends and identify opportunities for program improvement
• Ability to manage projects and see them through effective completion
• Manage and prioritize workload while meeting deliverables and expectations
• Ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
• Ability to use discretion and maintain confidentiality of highly sensitive and private health information
• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
• Strong phone skills
• Knowledge and skills using Pharmacy dispensing or EMR systems (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• Proficient in excel using basic formulas, data manipulation, graph creation, and other moderately advanced excel skills
• Possess strong organizational skills
• Remote positions not in a Shields core location (Stoughton, Phoenix): Willingness to travel up to 20% if needed to meet job requirements

At Shields, we believe our success is driven by the strength of our teams—and that begins with hiring exceptional HR professionals. We’re currently seeking a Human Resources Generalist who excels at building strong relationships, exercises sound judgment, and is confident navigating complex and nuanced situations. If you're comfortable operating in the “grey” and bringing clarity to ambiguity, we’d love to connect.

This role is ideal for a strategic thinker with excellent communication and conflict resolution skills. While your day-to-day will center around routine employee relations support, you may occasionally assist with more complex investigations - though these are the exception, not the norm. You may also be called upon to support special projects or assist with generalist HR tasks as needed—making this a great opportunity for someone who enjoys variety and collaboration.

Key Responsibilities

• Act as a trusted resource for employees and managers, offering guidance on a broad range of HR topics including disciplinary actions, performance management, attendance, PTO usage, medical and personal leave, and policy compliance.
• Conduct fair, impartial investigations into workplace concerns such as harassment, discrimination, and policy violations, ensuring a respectful and compliant work environment.
• Lead the investigative process by interviewing involved parties, analyzing evidence, documenting findings, preparing objective reports, and recommending appropriate corrective actions.
• Serve as a culture ambassador, consistently seeking opportunities to enhance employee engagement and foster a positive, inclusive workplace.
• Support the communication, interpretation, and administration of company policies and practices, ensuring clarity and consistency across the organization.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Demonstrated experience conducting workplace investigations is required.
• Proven ability to quickly build strong interpersonal connections across all levels of the organization.
• Solid understanding of employment and labor laws, with the ability to apply them thoughtfully in real-world scenarios.
• Proficiency in Microsoft Office; experience with HRIS systems such as ADP is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and respectfully.
• Strong deductive reasoning and problem-solving skills, with a proactive and solution-oriented mindset.
• Exceptional judgment, discretion, and common sense in handling sensitive matters

Ambulatory Clinical Pharmacist 

Job Purpose:  

The Ambulatory Clinical Pharmacist (ACP) plays a vital role in delivering integrated, patient-centered care within designated clinics. This position focuses on optimizing therapeutic outcomes for individuals with chronic conditions by fostering strong relationships with patients and providers, enhancing medication adherence, and implementing evidence-based treatment strategies. The ACP works on-site and collaborates closely with both hybrid and onsite teams to maximize clinical services and continuity of patient care. 

Job Responsibilities: 

• Identify, resolve, and prevent medication-related problems to ensure safe and effective pharmacotherapy. 

• Conduct comprehensive assessments for chronic disease management under collaborative practice agreements or clinic protocols. 

• Stratify patients based on clinical risk to prioritize interventions and tailor care plans accordingly. 

• Provide individualized counseling on medication use, lifestyle modifications, and disease state education.  

• Address barriers to adherence, including cost, access, and health literacy, through targeted interventions. 

• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions. 

• Work on-site in close coordination with interdisciplinary teams, including both in-person and hybrid care models.  

• Ensure all clinical criteria are in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature. 

• Willing to do whatever is necessary for the betterment of the organization. 

• Protects organization's value by keeping information confidential. 

• Other duties as assigned by Clinical Leadership or Manager of Clinical Services.  

Experience/ Education: 

• Licensure & Education:  

• Doctor of Pharmacy (PharmD) and active Texas pharmacist license required.  Expectation to obtain Louisiana license. 

• Experience:  

• Minimum 3 years as a clinical pharmacist; PGY1/PGY2 residency preferred. 

• Skills & Expertise: 

• Strong clinical judgment, communication, and process management 

• In-depth knowledge of pharmacology, FDA regulations, and chronic disease management. 

• Proven ability to ensure legal compliance and deliver high-quality, detail-oriented care 

• Professional Traits: 

• Organized, dependable, empathetic, and collaborative with a strong focus on integrity and patient-centered care. 

• Additional Requirements: 

• High energy, team-oriented mindset, and ability to handle sensitive data with discretion and confidentiality.  

Ambulatory Clinical Pharmacist 

Job Purpose:  

The Ambulatory Clinical Pharmacist (ACP) plays a vital role in delivering integrated, patient-centered care within designated clinics. This position focuses on optimizing therapeutic outcomes for individuals with chronic conditions by fostering strong relationships with patients and providers, enhancing medication adherence, and implementing evidence-based treatment strategies. The ACP works on-site and collaborates closely with both hybrid and onsite teams to maximize clinical services and continuity of patient care. 

Job Responsibilities: 

• Identify, resolve, and prevent medication-related problems to ensure safe and effective pharmacotherapy. 

• Conduct comprehensive assessments for chronic disease management under collaborative practice agreements or clinic protocols. 

• Stratify patients based on clinical risk to prioritize interventions and tailor care plans accordingly. 

• Provide individualized counseling on medication use, lifestyle modifications, and disease state education.  

• Address barriers to adherence, including cost, access, and health literacy, through targeted interventions. 

• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions. 

• Work on-site in close coordination with interdisciplinary teams, including both in-person and hybrid care models.  

• Ensure all clinical criteria are in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature. 

• Willing to do whatever is necessary for the betterment of the organization. 

• Protects organization's value by keeping information confidential. 

• Other duties as assigned by Clinical Leadership or Manager of Clinical Services.  

Experience/ Education: 

• Doctor of Pharmacy (PharmD) and active Texas pharmacist license required.  Expectation to obtain Louisiana license. 
• Minimum 3 years as a clinical pharmacist; PGY1/PGY2 residency highly preferred. 

Skills & Expertise: 

• Strong clinical judgment, communication, and process management 

• In-depth knowledge of pharmacology, FDA regulations, and chronic disease management. 

• Proven ability to ensure legal compliance and deliver high-quality, detail-oriented care 

Professional Traits: 

• Organized, dependable, empathetic, and collaborative with a strong focus on integrity and patient-centered care. 

Additional Requirements: 

• High energy, team-oriented mindset, and ability to handle sensitive data with discretion and confidentiality.  

Patient Support Advocate

Job Purpose:

Within this role, this person will provide patient care by removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays.  Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients.

Job Duties:

• Directly communicate with insurance companies to facilitate the approval of medications.
• Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.
• Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.
• Review prescriptions with doctors' offices to ensure optimal care of the patient.
• Keep complete and accurate records of patient communications.
• Assist patients in the management of their pharmacy insurance claims.
• Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.
• Communicate directly with patients over the phone to assist them in all aspects of medication compliance.
• Research and investigate information to enable strategic decision-making by others.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Minimal in or out of state travel may be required.
• Perform other duties as assigned.

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered, or state certified as a pharmacy technician.  Nationally certified as a CPhT or equivalent is strongly preferred but not required.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Years of Experience: Required 1+ years as a Pharmacy Technician

Education: High school diploma or GED required

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work remotely, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (Role supports a clinic in California)

Salary: An employee in this position who performs the job duties in California can expect a salary rate between $145,000 and $180,000 (Hourly Equivalent: Approximately $69.71 - $85.54 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

An employee in this position who performs the job duties in any other state can expect a salary rate between $127,000 and $180,000 (Hourly Equivalent: Approximately $61.06 - $85.54 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in California
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work remotely, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (Role supports a clinic in California)

Salary: An employee in this position who performs the job duties in California can expect a salary rate between $145,000 and $180,000 (Hourly Equivalent: Approximately $69.71 - $85.54 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

An employee in this position who performs the job duties in any other state can expect a salary rate between $127,000 and $180,000 (Hourly Equivalent: Approximately $61.06 - $85.54 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in California
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work remotely, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (Role supports a clinic in Washington State)

Salary: An employee in this position can expect a salary rate between $127,000 and $149,000 (Hourly Equivalent: Approximately $61.06 - $71.63 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in Washington
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite in Orange, CA

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $150,000 and $190,000 (Hourly Equivalent: Approximately $72.12 - $91.35 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in California
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite in Orange, CA

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $150,000 and $190,000 (Hourly Equivalent: Approximately $72.12 - $91.35 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in California
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:

Our Implementation Team is responsible for turning signed contracts with hospital partners into fully-operational, high-functioning special pharmacy programs. To do this, the Implementation Team works with each hospital partner to fully establish the program, which includes building relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with one or more pharmacies, connecting the hospital site to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program, and many other activities.

The Implementation Director is responsible for all efforts related to the company's implementation efforts with hospital partners. This person also helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling are helpful. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, typically 3-4 days per week.

 Job Duties:

• Serve as the “owner” and primary responsible party for ensuring the successful planning and execution across all aspects of complex specialty pharmacy implementation projects and other assignments
• Define approach to new partner site implementations, develop and drive associated project plans, and serve as primary leader for execution of assigned implementation work; approach the role as “doer” and problem solver as opposed to “reporter” and coordinator 
• Develop effective, collaborative working relationships with key stakeholders at partner health systems (typically director and VP-level health system leaders); ensure that partner relationships are both functional from the perspective of accomplishing day-to-day work and position Shields for long-term account management success
• Own the design and execution of site-based staffing plans by finalizing staffing analysis / plans; hiring, onboarding, and training new associates staffed to newly implemented sites; and serving as interim site manager / director on as needed basis as newly implemented sites go-live
• Manage the process of reviewing existing workflows related to specialty pharmacy program operations (with particular focus on in-clinic operations to support specialty pharmacy patients) and defining go-forward workflows, roles, and responsibilities across a range of operational resources; successfully navigate the health system pharmacy and clinic environments to implement, refine, and optimize newly designed workflows
• Collaborate with Shields IT team to implement IT and data analytics infrastructure for newly established health system partnerships; exhibit effective listening, relationship-building, and organizational skills to ensure that IT resources from Shields and partner sites are able to efficiently collaborate and trouble shoot challenges as they arise  
• Effectively partner with internal Shields teams to ensure that all departments / functional areas involved in an implementation meet deadlines and produce an exceptional quality work product; Shields approaches implementations through a team-based strategy that involves a range of internal stakeholders, but to be successful the Implementation Director must operate as the ultimate point of accountability and provide coaching, guidance, and support to ensure that all relevant internal Shields teams deliver work product that is on-time, appropriately scoped, and valued by the health system partner    
• Demonstrate a willingness and ability to think openly and critically about how to achieve success in new site implementations; Shields partners implement similar specialty pharmacy program models but no two sites are identical, which makes it crucial that the Implementation Director be able approach unique challenges with agility, open-mindedness, and critical thinking
• Autonomously develop high-quality, client-ready materials (e.g., PowerPoint presentations, Excel analysis) to help facilitate meetings with new partners
• Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail. Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates

• Other duties as assigned

Experience/ Education:

• Bachelor's Degree or equivalent work experience
• Private Equity and consulting experience; preferably in a healthcare sector
• 5-7 years of experience managing complex projects in healthcare provider organizations; examples could include consulting work focused on health system clients, project / change management roles while employed by a health system, or implementation roles with companies that provide complex, integrated services on behalf of hospital clients
• Strong experience and knowledge related to navigating and executing project-based work in healthcare delivery environment (e.g., hospital, health system, ambulatory care)
• Basic subject matter knowledge spanning finance, operations, information technology, HR, training, and marketing
• Experience managing client relationship including building initial rapport with new clients, providing services / support to various levels of client stakeholder (i.e., from department managers to VP and C-suite level leaders), and helping to drive change management processes that require engagement and alignment with client teams  
• Ability to facilitate meetings in-person and over the phone with an ability to drive discussions towards decisions, actions, and accountability for both internal and external participants
• Ability to both lead and influence both directly and indirectly
• Strong relationship building skills
• Strong problem-solving skills and resourcefulness
• Ability to negotiate and reach compromise, especially in multi-party situations
• Outstanding interpersonal, written and oral communication skills and excellent time management skills
• Proven track record of success in managing multiple projects/multiple presentation deadlines simultaneously
• Detail-oriented, independent and able to adjust to changing priorities
• Capacity to quickly learn details of pharmacy operations from internal experts
• Excellent skills with Microsoft Project, Word, Excel, and PowerPoint
• Willingness to routinely travel 4 days per week, typically to multiple cities each week, with a schedule that may vary from week to week

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required.

Patient Outreach Coordinator

Location: Remote

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Colorado. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Candidates must hold an active North Carolina Pharmacy Technician license to be considered for this role.

Job Description: 

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.  This role will be responsible for some or all of the below types of activities:  responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy;  inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
• Other duties and/or responsibilities may apply

Experience/Requirements:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Experience and Education Requirements:

• 1-3 years of Pharmacy Technician and adjudicating claims
• experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely

Education: High school diploma or GED required

Skills:  Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other:  Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data

Minimum Remote Role Expectations:

• Remote role requires to be sitting at desk with two company required monitors
• Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)
• Must be willing able to work overtime to support week to week fluctuations in patient care management
• Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
• Ability camera on for most meetings with co-workers or leaders

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Patient Engagement Specialist
Location:  Remote (Prefer Phoenix of Stoughton metro areas)

Job Description: 

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.  This role will be responsible for some or all of the below types of activities:  responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy;  inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
• Other duties and/or responsibilities may apply

Experience/Requirements:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Experience and Education Requirements:

• 1-3 years of Pharmacy Technician and adjudicating claims
• experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely

Education: High school diploma or GED required

Skills:  Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other:  Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data

Minimum Remote Role Expectations:

• Remote role requires to be sitting at desk with two company required monitors
• Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)
• Must be willing able to work overtime to support week to week fluctuations in patient care management
• Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
• Ability camera on for most meetings with co-workers or leaders