Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work remotely, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (Role supports a Providence clinic in Washington State)

• Potential Locations: Providence Centralia Hospital, Providence Sacred Heart Medical Center, Providence Centralia Hospital

Salary: An employee in this position can expect a salary rate between $127,000 and $142,000 (Hourly Equivalent: Approximately $61.06 - $68.27 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in Washington
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services.  Candidates MUST be registered as a technician with the State of employment.

Job Duties:

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Skills:  strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

 Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience: 6 months or more of experience as a Pharmacy Technician

Education: High school diploma or GED required

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

Join our Shields team today! - $2,000 Sign On Bonus!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a Specialty Pharmacy Technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Conduct refill reminders, resolve insurance issues, and support financial assistance.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (New Mexico) Pharmacy Technician; CPhT required. Will be required to obtain Texas license.
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians licensed in Colorado. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Are you kind, collaborative and caring?  You’re in good company.

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:
• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $50,000 and $65,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Job Purpose:

Provide integrated support to patients and physicians by providing a hands-on approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers of assigned clinics to improve medication adherence and promote evidence-based care expanding into various disease states therapy management.

Job Duties:

The Ambulatory Clinical Pharmacist (ACP) will help advance quality pharmacotherapy care by actively assuring the provision of safe, efficacious, and cost-effective drug therapy. The ACP collaborates closely with the hybrid ACP team to maximize full suite of therapy management (TM) clinical services within supported clinics. The pharmacist performs in-person and/or virtual/phone assessments on disease state management and drug therapy education stratified based on medication risk level and approved clinic protocol. ACP role will focus to identify, resolve, and prevent medication-related problems. Additional services will also be offered to overcome identified barriers to medication compliance and any other obstacle related to adherence.

SUMMARY:

• Provide medication management for individuals, including medication reconciliation, dose modification and/or optimization, ordering laboratory tests and medication adherence counseling within the stated parameters of the approved protocol/CPA/CDTM.
• Collaborate with the interdisciplinary care team to develop individualized care plans that align with evidence-based guidelines and best practices for therapy management.
• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions.
• Identify opportunities for drug therapy optimization and provide recommendations for medication cost savings initiatives when applicable.
• Participate in quality improvement initiatives by actively participating in clinical outcome studies, REMs compliance/reporting, and ACP-related process improvement projects.
• Optimize resources and workflows with supporting roles handling complex prior authorizations/appeals by providing clinical justification for medication approval, including supporting literature and rationale.
• Collaborate with healthcare providers, including assigned clinic physicians, specialists, and onsite clinic pharmacists, to ensure seamless medication management and coordination of care.
• Support occasional peer-to-peer requests upon demand.
• Perform clinical assessments/educational counseling at drug-level for all patients within high priority clinics on qualified on a targeted medication(s).
• Ensure all clinical criteria is in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature.
• Assist with workflow optimization initiatives, including identifying areas for improvement and implementing strategies to enhance efficiency, productivity, and quality of care.
• Collaborate with other departments and stakeholders to identify operational changes and recommend strategies that enhance productivity, quality, and standards of excellence.
• Advocate for and promote patient safety and medication literacy through patient education and counseling.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; professional publications; maintaining personal networks; participating in professional organizations to promote new line of services.
• Attend and participate in team meetings, conferences, and other professional development activities to stay abreast of current clinical practices and emerging trends.
• Stay updated with the latest advancements in therapy management and incorporate them into clinical practice.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned by Senior Director of Clinical Services and Manager of Clinical Services.

Experience/ Education:

Required Licensure/Certification:

• Applicant must hold a Doctor of Pharmacy degree (PharmD) from an accredited school of pharmacy
• Must be a licensed pharmacist in CO.
• And meet any one of the following:
  
  • Possess certification in a relevant field of practice
  • Completed a postgraduate residency through an accredited postgraduate institution where at least 50% of the experience included the provision of direct patient care services with interdisciplinary teams
  • Have provided clinical services to patients for at least one year under a collaborative practice agreement or protocol with a physician, advanced practice pharmacist, pharmacist practicing collaborative drug therapy management, hospital pharmacy practice or health system

Additional Training/Competency:

• Applicant must complete the required continuing education requirements to maintain CO state Pharmacist license if selected for position

Skills: Ability to analyze information, exercise good judgment, possess strong verbal communication skills, have deep knowledge of pharmacology developments and FDA health regulations. Ability to manage processes, exhibit strong technical and clinical skills, maintain constant focus on legal compliance, while being highly productive with a focus on quality and
details. Strong clinical knowledge and validated expertise with focus on disease state. management and treatment guidelines.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Salary:

An employee in this position can expect a salary rate between $127,000-$133,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

An employee in this position can expect a salary rate between $100,000 and $150,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Are you kind, collaborative and caring?  You’re in good company.

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:
• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Candidates must hold an active national pharmacy certification to be considered. This role requires working East Coast hours.

Job Purpose:

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy
• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential

Job Duties:

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.
• Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM).
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training).
• Perform other duties as assigned.

Skills:

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

 Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician or related experience

Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Holy Family Hospital in Spokane, WA

 Salary: An employee in this position who performs the job duties in Washington can expect a salary rate between $130,000 and $150,000 (Hourly Equivalent: Approximately $62.50 - $72.12 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in Washington
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Pharmacy Operations Manager (Manager Patient Services)

Education & Experience

• Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary: 

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Clinical Pharmacy Specialist, Oncology

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Oncology Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Remote (supporting Providence Santa Rosa Memorial Hospital, Santa Rosa, CA)

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $145,000 and $180,000 (Hourly Equivalent: Approximately $69.71 - $86.53 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be licensed pharmacist in California
• Candidate must meet one of the following qualifications:
• Completion of a PGY2 Oncology Residency
• Completion of PGY1 Ambulatory Care Residency and at least 3 years of experience as a clinical oncology pharmacist
• Have at least 3 years of experience as a clinical pharmacist in oncology, including 1 year practicing under a Collaborative Practice Agreement (CPA)
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Pharmacotherapy Pharmacy Technician 

Location: Onsite at Providence Santa Rosa Memorial Hospital in Santa Rosa, CA

Compensation: An employee in this position can expect an hourly compensation range of $28.00/hr - $36.00/hr. The actual compensation range will depend on experience, seniority, geographic location, and other factors permitted by law.

Sign-On Bonus: $5,000.00

Job Purpose:

The Pharmacy Technician supports the Pharmacotherapy Clinic by assisting pharmacists with patient communication, follow‑up, and care coordination activities. This role focuses on enhancing patient access to clinical services, supporting medication management processes, and ensuring that patients receive timely monitoring and appropriate follow‑up throughout their therapy. The Technician contributes to safe, efficient, and patient‑centered clinical operations within a non‑dispensing environment. 

Job Duties:

• Conduct routine patient check‑ins to monitor therapy experience, identify concerns, and support adherence to treatment plans.
• Assist with initial outreach to confirm therapy start and assess early treatment experience.
• Coordinate patient appointments, follow‑up visits, and clinical monitoring schedules.
• Support pharmacists by completing delegated tasks such as gathering patient information, preparing charts or notes, and managing task queues.
• Track and follow up on required labs or monitoring parameters, ensuring completion and communicating status to the care team.
• Prepare and route prescription‑related requests or medication renewals to the pharmacist for review.
• Maintain clear and timely documentation in all required systems to support continuity of care.
• Facilitate workflow efficiency by organizing patient lists, call queues, and clinical follow‑up tasks.
• Maintain confidentiality and adhere to clinic standards, policies, and professional expectations.
• Participate in relevant training, team meetings, and process improvement initiatives.
• Perform other duties as assigned. 

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Epic, and Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.  

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator. 

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data. 

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience:  Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Education: High school diploma or GED required

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Santa Rosa Memorial Hospital in Santa Rosa, CA

 Salary: An employee in this position who performs the job duties in California can expect a salary rate between $150,000 and $190,000 (Hourly Equivalent: Approximately $72.12 - $91.35 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in California
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.  Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. 

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must. 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
  
  
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
  
  

• Education: High school diploma or GED required

Job Salary: 

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $24.00 per hour to $26.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. 

Patient Engagement Specialist (Pharmacy Technician)

$1,000 SIGN ON BONUS!!

Hybrid schedule: 3 days in our Phoenix office, 2 days remote!

About the Role

As a Patient Engagement Specialist, you’ll be the voice of support for patients navigating their medication needs. You’ll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You’ll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support.

What You’ll Do

• Coordinate and process medication refills, including data entry and claim adjudication
• Place outbound refill calls and assist patients through the refill request
• Respond to and resolve inbound patient and provider inquiries
• Clarify prescription orders with pharmacists or clinical staff
• Maintain and update patient and prescription data in software systems
• Spot trends, recommend improvements, and support process‑improvement initiatives
• Partner with cross‑functional teams to deliver a seamless patient experience
• Maintain confidentiality and uphold high-quality service standards

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• 2+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
• State registered Pharmacy Technician, national certification (CPhT or equivalent) required.
• Willingness to obtain LA and TX pharmacy technician licenses upon hire (costs covered).

Location: Remote

Job Purpose:

• Proactively grow the specialty pharmacy patient population by identifying patients that are eligible to fill with a Shields Partner Pharmacy.
• Complete patient benefits investigations.
• Protect Shields values by keeping information confidential.

Job Duties:

• Perform benefits investigation.
• Utilize multiple approved tools to identify insurance coverage.
• Research within patients' medical records for current medication regimen.
• Complete benefits investigation with approved Pharmacy Dispensing Systems.
• Document clearly and concisely all outcomes of benefits investigation in documentation tool.
• Collaborate with team members to provide an integrated approach of quality patient care.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's values by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned.

Skills:

• We are looking for someone with strong computer skills and the ability to quickly learn to navigate Electronic Medical Records (EMR) and Pharmacy Dispensing Systems (PDS).
• The applicant should be very organized self-motivated with attention to detail and have great interpersonal skills, high integrity and be dependable.
• The ideal candidate will be an energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. Discretion and confidentiality are essential as position deals with highly sensitive and private data.

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians. Nationally certified from PTCB or equivalent is strongly preferred but not required. State license is required. Dependent on hospital placement you may be required to become state certified. Should licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: 0-1 years' experience as a Pharmacy Technician.

Required Education: High school diploma or GED.

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.  Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. 

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must. 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
  
  
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
  
  

• Education: High school diploma or GED required

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. 

Job Duties:

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Skills:  strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment (Florida). Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 2+ years’ experience as a Pharmacy Technician

Education: High school diploma or GED required

Patient Engagement Specialist

Remote 

Location:  If you reside locally (Phoenix, Arizona) this position is onsite 100% Monday - Friday

Job Description: 

The Patient Engagement Specialist will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process.  This role will be responsible for some or all of the below types of activities:  responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy;  inbound calls to support the health systems needs in patient; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request.
• Answer, resolve and triage inbound inquiries.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
• Other duties and/or responsibilities may apply

Experience/Requirements:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Experience and Education Requirements:

• 1-3 years of Pharmacy Technician and adjudicating claims
• experience strongly preferred but not required - managing refills, specialty pharmacy, working with clinical care teams, and working remotely

Education: High school diploma or GED required

Skills:  Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other:  Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data

Minimum Remote Role Expectations:

• Remote role requires to be sitting at desk with two company required monitors
• Must have high speed, stable, and reliable internet connection (remote roles are not suitable to people that do not have consistent high speed reliable connection)
• Must be willing able to work overtime to support week to week fluctuations in patient care management
• Must have a distraction free work environment where you are able to keep your primary focus on patient care throughout the day (including but not limited to background noises or other distractions in your remote location)
• Ability camera on for most meetings with co-workers or leaders

Join our Shields team today! - Onsite in Phoenix, AZ - Monday through Friday, 8:00AM - 4:30PM

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Refill Technician to support the pharmacy team  by ensuring accurate, timely filling and delivery of specialty medications. This role includes assisting patients through the refill process, handling both outbound and inbound calls, and helping maintain efficient pharmacy operations.

What You’ll Do:

• Provide compassionate, knowledgeable assistance to patients, providers, and staff.
• Make outbound refill calls and process requests promptly.
• Answer and triage incoming pharmacy calls.
• Clarify prescription orders with pharmacists or clinicians.
• Coordinate medication refills and complete accurate data entry.
• Assist with claim adjudication and troubleshoot rejected claims.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Arizona) Pharmacy Technician; CPhT required
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Pharmacy Technician – Specialty (Hospital Setting)

📍 Onsite in Springfield, MA
💼 Full-Time | Rotating Shifts | $7.50/hr Shift Differential for Evenings

Are you a Pharmacy Technician looking to make a meaningful impact in patients’ lives? Join Shields Health Solutions, where we’re transforming the specialty pharmacy experience to ensure patients stay on track with life-saving medications. We’re looking for compassionate, driven professionals to join our collaborative team in Worcester, MA.

💊 What You’ll Do

As a Specialty Pharmacy Technician, you’ll work in a hospital-based pharmacy setting, blending the pace of retail with the purpose of specialty care. Your day-to-day will include:

• Preparing and dispensing medications accurately and efficiently
• Providing exceptional service at the pick-up counter
• Answering patient calls and assisting with medication-related questions
• Supporting pharmacy operations using systems like Epic and Willow Ambulatory
• Collaborating with a team that values empathy, communication, and excellence

🌟 Why Join Shields?

• Mission-Driven Work: Help patients overcome barriers to medication adherence by supporting financial assistance efforts and simplifying complex healthcare processes.
• Career Growth: Access a robust learning management system and internal mobility opportunities to grow your career.
• Team Culture: Work in a fast-paced, highly engaged environment where kindness, compassion, and collaboration are at the core of everything we do.

🕒 Schedule & Compensation

• Guaranteed 40 hours/week
• Rotating shifts between:
  • Days: 6:00 AM – 6:00 PM EST
  • Evenings: 2:30 PM – 10:00 PM EST
• Occasional Saturday shifts
• $7.50/hour shift differential for hours worked after 5:30 PM EST
• Hourly Pay Range: $21.37 – $24.88 (based on experience, skills, and location)

🎁 Benefits That Start Day One

• Health, Dental & Vision Insurance
• 4 Weeks (160 hours) of Paid Time Off
• 10 Paid Holidays
• 401(k) with company match
• Career development resources and training

✅ What You’ll Need

• Massachusetts Pharmacy Technician License (required)
• National Certification (PTCB or NHA) – contingency start may be considered for the right candidate
• 1+ years of pharmacy technician experience (5+ years preferred)
• High school diploma or GED

📍 Location

This is a fully onsite role in Springfield, MA. Candidates must be comfortable commuting daily.

💬 Ready to Make a Difference?

If you’re passionate about patient care and want to be part of a team that’s changing the specialty pharmacy landscape, we’d love to hear from you

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $21.47 per hour to $24.88 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. 

Clinical Pharmacist

Job Purpose:

Provide integrated support to patients and physicians by providing a "hands-on" approach to improve the quality of patient care. This is accomplished by developing personalized relationships with patients and prescribers to improve medication adherence and promote evidence-based care.

 Job Duties:

• Reviewing and interpreting clinician's patient care note/assessments for supportive clinical data needed for prior authorization approvals and development of care plan recommendations.
• Develop and refine disease and drug specific clinical protocol to maximize patient adherence and promote evidence-based cost-effective care.
• Monitor on-going patient adherence (PDC reports, patient assessment data, and mobile platform data) across all sites and disease categories with focus on oncology and other specialty specific disease states.
• Evaluation of EMR to review: drug and disease interaction, medication selection, labs/vitals, allergies, RX orders/renewals and direct MD communication, and other relevant information important to maximize medication adherence and optimize patient outcomes.
• Recommending alternative therapeutic drug regimens and disease specific treatments according to guidelines as appropriate.
• Monitor and evaluate therapies for side effects or other medication related issues, recommend drug therapy changes to prescribers as appropriate.
• Medication therapy management (MTM): including reviewing and monitoring of medication regimens, advising clinicians on evidence based therapy as indicated, documenting interventions; assessing patient adherence rates.
• Clinical interventions including but are not limited to comprehensive pharmacist consultation, motivational interviewing/coaching, drug regimen optimization, medication reconciliation, medication lists or reminders, medication synchronization, coordinate home nurse visits, transitions between liaison/PSC, use of mobile app or other technologies.
• Productivity monitoring and reporting weekly stats for growth development
• Overseeing tech's daily activities and verification for accuracy on: delivery coordination slips, prior authorizations submitted, ongoing PA log activity and proactive management care utilization within each specialty as per protocol.
• Identifying and resolving insurance related issues, recognizing situations where financial assistance can be applied.
• Supervising communication of support personnel compliant with HIPPA rules and regulations;
• Maintaining current registration and all remote pharmacist activity to comply with local, state and federal drug laws as regulated by each state board of pharmacy and the DEA.
• Direct communication with other health professionals as necessary regarding patient care;
• Develops own knowledge by participating in education programs; training pharmacy staff, students, interns, externs, and health care professionals;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Assist with research projects and peer reviewing articles as needed.
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Willing to do whatever is necessary for the betterment of the Company;
• Other duties as assigned;

Skills: Analyze information, exercise good judgment, possess strong verbal and written communication skills, have deep knowledge of specialty medication pharmacology, local/state/federal pharmacy regulations, able to manage processes, exhibit strong technical and clinical skills, excellent leader and manager of people, constant focus on legal compliance, highly productive, quality focused and attention to detail. Must be computer literate with proficiency and working knowledge of database and reporting tools such as: Microsoft Word, Excel, and PowerPoint.(***Knowledge using EPIC/QS1/WILLOW software a plus***) Must have the ability to identify barriers to medication adherence and implement and monitor plans to improve medication adherence. The ability to motivate and coach patients to help them achieve better outcomes and identify goals of therapy.

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of complex/chronic diseases states and therapies used within specialty pharmacy: Oncology, Transplant, Hepatitis C, Infectious Disease (including HIV), Multiple Sclerosis, Rheumatoid Arthritis, GI disorders (including IBD), Cystic Fibrosis, Psoriasis, Hyperlipidemia and many various inflammatory conditions (including Lupus) preferred.

Experience/ Education:

Required Licensure/Certification:  Applicant must hold a Doctor of Pharmacy (PharmD) or equivalent advanced degree and be a licensed Pharmacist

Years of Experience: 1+ years' experience is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: PharmD or equivalent advanced degree required

Job Salary:  An employee in this position can expect a salary rate between $122,000 and $128,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Hybrid Role – New York City (On-site 3–4 days per week)

The Senior Manager of Operations is a key member of the Shields Operations Leadership Team, responsible for owning new initiatives that drive meaningful impact on operational outcomes. This role partners closely with Senior MPS and Strategic Operations stakeholders and reports directly to the Site Director of Operations to execute on the vision established by health system executive sponsors.

The ideal candidate has strong experience in operations, data analytics, patient experience, and process improvement. They should be analytical, solutions‑oriented, results‑driven, an effective communicator in executive settings, and capable of leading a collaborative, close‑knit team. They must also be able to manage multiple large initiatives simultaneously and be an independent problem solver who is eager to learn.

Key Responsibilities

• Independently own key operational initiatives from ideation through execution. A successful candidate can operate both in the day-to-day details and at a strategic level to maintain vision throughout major milestones.
• Manage multiple complex workstreams concurrently across diverse internal stakeholders and external health system partners.
• Proactively solicit feedback from end users (primarily MPS and Sr. MPS) to identify opportunities for reporting improvements and process enhancements across regions or specific sites.
• Maintain accountability over reports and analyses supporting core initiatives, which may include refills, new order intake, patient engagement, onboarding, operational efficiency, clinic implementation/optimization, call center management, and 340B claim management.
• Support pharmacy utilization optimization by building strong relationships with key stakeholders, understanding needs, and developing high-quality presentations and data analysis to advance operational goals.
• Partner with regional leadership to design and develop ad-hoc analyses or processes that support key operational initiatives.
• Communicate staffing recommendations to regional leadership with clear justification and proposed allocation of workstreams.
• Drive innovation in operations reporting based on feedback, data availability, and insights across the team.
• Foster an equitable, collaborative environment for Operations Associates, Regional Integration Managers, and/or MPS team members, offering stretch assignments and encouraging knowledge sharing across sites.
• Empower and support site leaders to meet or exceed refill, onboarding, and efficiency targets.
• Drive accountability across internal and external stakeholders.

Education & Experience

• Associate or Bachelor’s Degree preferred
• 5–7+ years of relevant pharmacy work experience; leadership experience in cross-functional settings strongly preferred
• MBA or PharmD a plus
• Experience with pharmacy operating systems (e.g., Epic) a plus
• Experience with large enterprise telephony software and/or programs a plus
• Expertise in Microsoft Excel, PowerPoint, and Tableau in a professional environment
• Ability to manage large datasets and convert them into actionable reporting
• Excellent verbal and written communication skills
• Strong organizational and project management capabilities
• “Ownership mentality”: able to understand business needs, think critically, and act without step-by-step direction
• High integrity, with the ability to maintain an equitable work environment, respond effectively to feedback, and take accountability for results
• Entrepreneurial mindset with comfort working under limited oversight
• Strong client management capabilities and interpersonal communication skills, demonstrated through successful presentations and facilitation
• Willingness to travel routinely to health system partner sites; schedule may vary week to week

Job Salary: 

Range between $130,000 to $160,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Clinical Pharmacy Specialist

Join our Shields team today! Shields Health Solutions is redefining patient care through health-system integrated specialty pharmacy. We’re hiring an Ambulatory Clinical Pharmacy Specialist who will play a hands-on role in elevating patient care at a nationally recognized Academic Medical Center. In this dynamic, patient‑centered position, you’ll build meaningful relationships with patients and providers while delivering high‑quality medication management. You’ll work on‑site in clinic, collaborating directly with care teams and practicing under a Collaborative Practice Agreement (CPA) to conduct in-person and virtual patient assessments, order and monitor evidence-based treatment plans, optimize therapy, and resolve medication-related problems.  

 Location: Onsite at Providence Portland Medical Center in Portland, OR

 Salary: An employee in this position who performs the job duties in Oregon can expect a salary rate between $130,000 and $150,000 (Hourly Equivalent: Approximately $62.50 - $72.12 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of an any bonus plan if applicable. The actual salary will depend on experience, geographic location, and other factors permitted by law.

What You’ll Get:

• $10,000 Sign-on Bonus
• Salary + Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You’ll Do:

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug‑level assessments aligned with evidence‑based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality‑improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

What You Need:

• Hold a Doctor of Pharmacy (PharmD)
• Must be a licensed pharmacist in Oregon
• Candidate must meet one of the following qualifications:
  • Completion of a PGY2 Ambulatory Care Residency
  • Completion of a PGY1 Residency and at least 1 year of ambulatory practice under a Collaborative Practice Agreement (CPA)
  • At least 3 years of ambulatory practice with disease state management
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Join our Shields team today! - Onsite Monday - Friday in Chattanooga, 8AM - 5PM

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a Specialty Pharmacy Technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Process prior authorizations, resolve insurance issues, and support financial assistance.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Tennessee) Pharmacy Technician; CPhT preferred
• 5+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Requirements

• Must hold an active state pharmacy technician license

• Must hold an active national pharmacy technician certification (PTCB or NHA)

The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies. They will be responsible for the development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists. They will also maintain and build strong collaborative relationships with their partnering Hospital sites and regional operations teams. The Patient Outreach Supervisor will counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics, documentation or workflow deficiencies, and will escalate other performance concerns to the Manager of Patient Outreach.

The Patient Outreach Supervisor will take ownership of each site they supervise with regards to workflow, communications, training, access requests, growth opportunities for the business as well as managing day to day personnel.

Job Duties:

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies
• Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations
• Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies
• Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
• Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management
• Manage all aspects of ADP, PTO, and Time Reports for team members
• Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators
• Monitoring and acting all forms of communications between Patient Outreach and other clinical and operational teams as needed
• Manage Telemetry application, email, Microsoft teams communications up to company policy
• Work with on site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Outreach team meetings: creating agendas, running meeting, follow up
• Hospital Management meeting: calls with on site manager to review current status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested by Patient Outreach Coordinators and Onboarding Specialists
• Review and address any concerns with Patient Outreach team, and hospital partners as needed
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new Patient Outreach Coordinators and Onboarding Specialists including coordinating access requests and trainings
• Investigate research needed for data analytics team, contracting team as needed
• Report to Manager of Patient Outreach

Experience/ Education:

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
• Years of Experience: Required 5+ years customer support, client services, sales with a demonstrated and proven sales record
• Have a desire and aptitude for leading others and the ability to establish credibility within a team environment.
• Be very organized with attention to detail and have great interpersonal skills, high integrity, be dependable and a good listener and an empathetic communicator. 
• Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word, able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• The ideal candidate will be an energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. Discretion and confidentiality are essential as position deals with highly sensitive and private data.

Ambulatory Clinical Pharmacist (Clinical Pharmacy Specialist) - Relocation Assistance Available!  

Job Purpose:  

The Ambulatory Clinical Pharmacist plays a vital role in delivering integrated, patient-centered care within designated clinics. This position focuses on optimizing therapeutic outcomes for individuals with chronic conditions by fostering strong relationships with patients and providers, enhancing medication adherence, and implementing evidence-based treatment strategies. The ACP works on-site and collaborates closely with both hybrid and onsite teams to maximize clinical services and continuity of patient care. 

Job Responsibilities: 

• Identify, resolve, and prevent medication-related problems to ensure safe and effective pharmacotherapy. 

• Conduct comprehensive assessments for chronic disease management under collaborative practice agreements or clinic protocols. 

• Stratify patients based on clinical risk to prioritize interventions and tailor care plans accordingly. 

• Provide individualized counseling on medication use, lifestyle modifications, and disease state education.  

• Address barriers to adherence, including cost, access, and health literacy, through targeted interventions. 

• Monitor and evaluate medication regimens to ensure clinical criteria are met, including therapeutic goals, adverse effects, and drug interactions. 

• Work on-site in close coordination with interdisciplinary teams, including both in-person and hybrid care models.  

• Ensure all clinical criteria are in clinical compliance with guidance from FDA, clinical guidelines, and appropriate evidence-based literature. 

• Willing to do whatever is necessary for the betterment of the organization. 

• Protects organization's value by keeping information confidential. 

• Other duties as assigned by Clinical Leadership or Manager of Clinical Services.  

Experience/ Education: 

• Licensure & Education:  

• Doctor of Pharmacy (PharmD) and active Texas license required.  

• Experience:  

• Minimum 3 years as a clinical pharmacist; PGY1/PGY2 residency preferred. 

• Skills & Expertise: 

• Strong clinical judgment, communication, and process management 

• In-depth knowledge of pharmacology, FDA regulations, and chronic disease management. 

• Proven ability to ensure legal compliance and deliver high-quality, detail-oriented care 

• Professional Traits: 

• Organized, dependable, empathetic, and collaborative with a strong focus on integrity and patient-centered care. 

• Additional Requirements: 

• High energy, team-oriented mindset, and ability to handle sensitive data with discretion and confidentiality.  

Job Purpose:

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

* Remote position but may be required to work onsite in clinic - must be located within 1 hour of Lakeland, FL. *

Job Duties:

• Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
• An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
• Handle all medication needs of patients.
• Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
• Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
• Review the patients need for financial assistance and secure financial assistance when needed and available.
• Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
• Secure prescription renewals.
• Communicate directly with patients to assist them in the awareness of their medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Other duties as assigned.

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Education/Experience:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education: High School Diploma or GED required.

Join our Shields team today! Salary starting at $50,000.00 (Hourly Equivalent: Approximately $24.03 per hour, based on a 40-hour workweek.) plus bonus + $3k Sign-On Bonus!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a pharmacy technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

Location: Kalamazoo, MI

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Conduct refill reminders, resolve insurance issues, and support financial assistance.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• $3,000.00 Sign-On Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered Pharmacy Technician; CPhT preferred
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Join our Shields team today! Salary starting at $45,000.00 + $3k Sign-On Bonus!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a pharmacy technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Conduct refill reminders, resolve insurance issues, and support financial assistance.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• $3,000.00 Sign-On Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered Pharmacy Technician; CPhT preferred
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Join our Shields team today! Salary starting at $45,000.00 + $3k Sign-On Bonus!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a pharmacy technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

Location: Kalamazoo, MI

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Conduct refill reminders, resolve insurance issues, and support financial assistance.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• $3,000.00 Sign-On Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered Pharmacy Technician; CPhT preferred
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:  

Shields Health Solutions is looking to add a Business Development Associate to supplement its growing business development team. This will be a very hands-on and analytical role, touching every aspect of the business development process with high visibility to the Shields Executive Leadership Team and C-level executives at our hospital partners. We are looking for a self-starter and highly motivated individual to own work products from start to finish and make an immediate impact on the team. 

It is preferred that the candidate live in EST/CST time zones.

Job Duties:  

• Lead and own the creation of detailed analyses, financial models, and pitch materials for new health system partners and new business opportunities 

• Work closely with sales and clinical leaders to develop a partnership strategy based on health system needs and financial data  

• Serve as part of the client-facing deal team, presenting financial and strategic analyses to health system leadership  

• Support the execution of new business and strategic initiatives for senior leadership 

• Perform comprehensive and in-depth competitor, new business, and industry research 

• Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making  

• Work with cross-functional teams to support new partnerships and provide client-oriented solutions 

Experience/Education: 

• Bachelor’s Degree or equivalent experience required.
• 2-3 years of experience working in an analytically intensive field (investment banking, management consulting, corporate development) or business development operations experience at another high growth company 

• Entrepreneurial attitude - willingness to roll up their sleeves and work alongside staff to make things happen quickly 

• Self-starter who is able to work independently with limited oversight from managers  

• Highly motivated and results-driven professional who thrives in a team-oriented environment 

• Analytically oriented person who makes and defends decisions based on hard data 

• Experience and interest in presenting to C-level executives 

• Strong Excel and PowerPoint skills, including financial modeling and data visualization 

• Outstanding written and verbal communication skills 

• Healthcare experience or passion for the industry is a plus 

• Professionals will likely travel 25% of their time, meeting with partners 

Job Salary: 

Range between $100,000 to $120,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

Job Salary: 

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $55,000 to $60,000 yearly. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

Join our Shields team today! 

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a pharmacy technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

Location: Lowry/Denver, CO

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Conduct refill reminders, resolve insurance issues, and support financial assistance.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• $2,000 Sign-on Bonus
• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered Pharmacy Technician; CPhT preferred
• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

An employee in this position can expect a salary rate between $60,000.00 and $67,000.00  (Hourly Equivalent: Approximately $28.84 - $32.21 per hour, based on a 40-hour workweek.) plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Job Purpose:

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

Job Duties:

• Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
• An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
• Handle all medication needs of patients.
• Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
• Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
• Review the patients need for financial assistance and secure financial assistance when needed and available.
• Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
• Secure prescription renewals.
• Communicate directly with patients to assist them in the awareness of their medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Other duties as assigned.

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Education/Experience:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education: High School Diploma or GED required.

Job Purpose:

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

Job Duties:

• Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
• An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
• Handle all medication needs of patients.
• Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
• Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
• Review the patients need for financial assistance and secure financial assistance when needed and available.
• Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
• Secure prescription renewals.
• Communicate directly with patients to assist them in the awareness of their medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Other duties as assigned.

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Education/Experience:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education: High School Diploma or GED required.

Salary:
An employee in this position can expect a salary rate between $55,000 and $70,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Job Purpose:

Provides integrated off-site support to patients, pharmacists, and providers by providing a full-service approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize the hospital partner pharmacy to fully benefit from its superior patient care services.

Job Duties:

• Provide “legendary” care to hospital patients by providing a full suite of custom medication management services.
• An off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support.
• Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care.
• Handle all medication needs of patients.
• Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose.
• Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider.
• Review the patients need for financial assistance and secure financial assistance when needed and available.
• Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required.
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription.
• Secure prescription renewals.
• Communicate directly with patients to assist them in the awareness of their medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Actively participate in process improvement initiatives.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Other duties as assigned.

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs, adapt to Shields’ unique model / tools and able to extract relevant information; strong organizational skills a must.

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off.

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data.

Specialties Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology.

Education/Experience:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.

Education: High School Diploma or GED required.

Salary:
An employee in this position can expect a salary rate between $55,000 and $80,200 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Join our Shields team today!

Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Pharmacy Liaison—a Specialty Pharmacy Technician who will work onsite in a hospital clinic or hospital office building to support patients with medication adherence and personalized pharmacy services.

What You’ll Do:

• Collaborate with clinic teams to deliver hands-on patient care.
• Process prior authorizations, resolve insurance issues, and support financial assistance.
• Educate patients on pharmacy services and assist with specialty and retail prescriptions.
• Maintain accurate documentation and contribute to process improvements.

What You’ll Get:

• Medical, dental, and vision insurance starting day one
• 401(k) with match, 4 weeks PTO, 10 paid holidays
• Paid parental leave, short-term disability, and professional development
• Access to employee resource groups and wellness programs

What You Need:

• State-registered (Texas) Pharmacy Technician; CPhT required.
• 5+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Job Purpose:  

Shields Health Solutions is looking to add a Business Development Associate to supplement its growing business development team. This will be a very hands-on and analytical role, touching every aspect of the business development process with high visibility to the Shields Executive Leadership Team and C-level executives at our hospital partners. We are looking for a self-starter and highly motivated individual to own work products from start to finish and make an immediate impact on the team. 

It is preferred that the candidate live in EST/CST time zones.

Job Duties:  

• Lead and own the creation of detailed analyses, financial models, and pitch materials for new health system partners and new business opportunities 

• Work closely with sales and clinical leaders to develop a partnership strategy based on health system needs and financial data  

• Serve as part of the client-facing deal team, presenting financial and strategic analyses to health system leadership  

• Support the execution of new business and strategic initiatives for senior leadership 

• Perform comprehensive and in-depth competitor, new business, and industry research 

• Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making  

• Work with cross-functional teams to support new partnerships and provide client-oriented solutions 

Experience/Education: 

• Bachelor’s Degree or equivalent experience required.
• 2-3 years of experience working in an analytically intensive field (investment banking, management consulting, corporate development) or business development operations experience at another high growth company 

• Entrepreneurial attitude - willingness to roll up their sleeves and work alongside staff to make things happen quickly 

• Self-starter who is able to work independently with limited oversight from managers  

• Highly motivated and results-driven professional who thrives in a team-oriented environment 

• Analytically oriented person who makes and defends decisions based on hard data 

• Experience and interest in presenting to C-level executives 

• Strong Excel and PowerPoint skills, including financial modeling and data visualization 

• Outstanding written and verbal communication skills 

• Healthcare experience or passion for the industry is a plus 

• Professionals will likely travel 25% of their time, meeting with partners 

Job Salary: 

Range between $100,000 to $120,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services.  Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.  

Job Duties:

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate directly with patients over the phone to assist them in the awareness of their medications.
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Other duties as assigned

Skills:  strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT or equivalent.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician

Education: High school diploma or GED required

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations.  Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls. 

Location: Remote

Job Duties:

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must. 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
  
  
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

• Education: High school diploma or GED required

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $18 per hour to $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.