Are you kind, collaborative and caring?  You’re in good company.

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:
• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $50,000 and $65,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Pharmacy Technician – Specialty (Hospital Setting)

📍 Onsite in Worcester, MA
💼 Full-Time | Rotating Shifts | $7.50/hr Shift Differential for Evenings

Are you a Pharmacy Technician looking to make a meaningful impact in patients’ lives? Join Shields Health Solutions, where we’re transforming the specialty pharmacy experience to ensure patients stay on track with life-saving medications. We’re looking for compassionate, driven professionals to join our collaborative team in Worcester, MA.

💊 What You’ll Do

As a Specialty Pharmacy Technician, you’ll work in a hospital-based pharmacy setting, blending the pace of retail with the purpose of specialty care. Your day-to-day will include:

• Preparing and dispensing medications accurately and efficiently
• Providing exceptional service at the pick-up counter
• Answering patient calls and assisting with medication-related questions
• Supporting pharmacy operations using systems like Epic and Willow Ambulatory
• Collaborating with a team that values empathy, communication, and excellence

🌟 Why Join Shields?

• Mission-Driven Work: Help patients overcome barriers to medication adherence by supporting financial assistance efforts and simplifying complex healthcare processes.
• Career Growth: Access a robust learning management system and internal mobility opportunities to grow your career.
• Team Culture: Work in a fast-paced, highly engaged environment where kindness, compassion, and collaboration are at the core of everything we do.

🕒 Schedule & Compensation

• Guaranteed 40 hours/week
• Rotating shifts between:
  • Days: 6:00 AM – 6:00 PM EST
  • Evenings: 2:30 PM – 10:00 PM EST
• Occasional Saturday shifts
• $7.50/hour shift differential for hours worked after 5:30 PM EST
• Hourly Pay Range: $21.37 – $24.88 (based on experience, skills, and location)

🎁 Benefits That Start Day One

• Health, Dental & Vision Insurance
• 4 Weeks (160 hours) of Paid Time Off
• 10 Paid Holidays
• 401(k) with company match
• Career development resources and training

✅ What You’ll Need

• Massachusetts Pharmacy Technician License (required)
• National Certification (PTCB or NHA) – contingency start may be considered for the right candidate
• 1+ years of pharmacy technician experience (5+ years preferred)
• High school diploma or GED

📍 Location

This is a fully onsite role in Worcester, MA. Candidates must be comfortable commuting daily.

💬 Ready to Make a Difference?

If you’re passionate about patient care and want to be part of a team that’s changing the specialty pharmacy landscape, we’d love to hear from you

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $21.47 per hour to $24.88 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. 

Key Responsibilities

• Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
• Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
• Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
• P&L ownership for financial results of health system partner sites
• Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
• Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
• Responsible for developing and executing on account management plan at health system partners
• Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners
• Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
• Host social events onsite with teams to build comradery and culture
• Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and kindness
• Provide performance updates to Shields executive team
• Serve as a leader and coordinator in enabling the growth of new and existing specialty pharmacy programs, through high-profile ownership of strategic and operating initiatives
• Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service;
• Serves as a subject matter expert and advisor to hospital partner executive teams on the continued growth of the specialty pharmacy program
• Constructs robust analyses and builds compelling materials to pitch innovative growth initiatives to hospital partner executives
• Accountable for taking growth initiatives from nascency to operational viability, while ensuring measurable impact to program growth and profitability
• Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital's clinics), Shields PSC, and clinical areas throughout the hospital;
• Ensures best-in-class patient care is delivered to all patients, and proactively steps in to serve in any capacity;
• Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure expectations are consistently exceeded
• Collaborate with pharmacy team to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance
• Manage, organize, and update relevant data using database applications;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

Experience/Requirements:

• Bachelor’s Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work experience and demonstrated success leading teams
• Management consulting, PE, investment banking or similar experience preferred
• Demonstrated interest (and success) leading and developing high-performing teams
• Genuine interest in coaching, developing, and growing talented individuals into future leaders
• Entrepreneurial attitude – willingness to roll up his/her sleeves and work alongside the team to make things happen quickly
• Analytically oriented; makes and defends decisions based on data
• Interested in P&L ownership and large team leadership, while being energized by meeting or exceeding stretch financial targets and operational KPIs
• Maniacal attention to detail, highly proficient with technology, and strategic communicator
• Experience in process development, process mapping, process improvement, hospital, or pharmacy operations preferred
• Experience summarizing and presenting operating results in formal Management, senior executives or Board of Director settings, preferably in consulting, investment banking, private equity, or venture-backed environments highly preferred
• Strong Excel and PowerPoint skills, including financial modeling and data visualization
• Capable of operating with limited direct oversight.
• Ability to build collaborative and meaningful relationships across multiple and diverse stakeholders.

An employee in this position can expect a salary rate between $170,000 and $195,000 plus competitive performance bonus, pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.