Are you kind, collaborative and caring?  You’re in good company.

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:
• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services.  Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.  

Job Duties:

• Interpret and enter prescriptions;
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Label and fill prescriptions for the pharmacist to verify;
• Perform pharmaceutical calculations;
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Prepares medication for delivery to patients and departments;
• Answers, resolves and triages inbound inquiries;
• Provides outbound therapy/medication adherence check-ups;
• Secures refill prescriptions;
• Resolves insurance related issues and assists patients with various forms of financial assistance;
• Maintains pharmacy inventory including drug ordering and receiving;
• Communicate directly with patients over the phone to assist them in the awareness of their medications;
• Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implements change;
• Actively participates in process improvement initiatives;
• Acts as a  value-added business partner to stakeholders throughout the organization;
• Protects organization's value by keeping information confidential;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Other duties as assigned

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT.  Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe.  Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 5+ years experience as a Pharmacy Technician

Skills:  strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $20.00 per hour to $25.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors. 

Job Purpose:

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services.  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff.  Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required.   Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone.  Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.  Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• Support outpatient retail and specialty prescription medication needs.
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• Help develop new processes to ensure smooth operations and patient care.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Answer, resolve and triage inbound inquiries.
• Perform refill reminder calls under the supervision of a pharmacist.
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• Ensure appropriate documentation in all required systems/tracking mechanisms.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolves problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician

Education: High School Diploma or GED required

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $57,000.00 and $68,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Are you kind, collaborative and caring?  You’re in good company. 

At Shields, we hire passionate team players that put people first. Join a diverse and inclusive workplace that supports and welcomes new ideas, collaboration, and candid conversations.

We are experiencing explosive growth and are looking for intellectually curious and driven team members to join us.

As the single point of contact for a specialty pharmacy patient, liaisons assess needs and provide support with every refill, coordinate drug delivery, address any new insurance and/or copay challenges, and monitor for adherence. When issues arise, they work across the care continuum with other clinical and pharmacy team members including the clinical pharmacist, the prescriber, and the clinic staff to ensure concerns are resolved quickly.

Shields offers a generous employment package, including:
• Salary, plus bonus
• M-F schedule; onsite in an outpatient clinic setting
• 4 weeks of PTO, plus 10 Holidays
• 401k with company match
• Health, Dental and Vision Benefits eligible on the first day of employment

Experience/ Education:

• Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required
• Years of Experience: Required 2-5 years, Preferred 5-8 years experience as a Pharmacy Technician
• Education: High School Diploma or GED required
• Skills:  Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must 

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other:  Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between 50k and 65k plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

Hybrid schedule 1-2 days remote 3-4 days onsite in Manchester, NH.

The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. We are seeking experienced pharmacy technicians who are registered with the State of employment. Nationally certified as a CPhT is preferred but not required. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service. Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional, and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view. Most importantly, person must be able to work as a member of a close-knit team.

Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications. Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. Given that the Pharmacy Liaison will be located in one of the medical center clinics, seamlessly integrating with the clinic team (doctors, nurses, staff, etc.) is critical to the liaison's success.

Job Duties:

• · Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• · As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• · Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.
• · Support outpatient retail and specialty prescription medication needs.
• · Grow the specialty pharmacies patient population
• · Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.
• · Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.
• · Help develop new processes to ensure smooth operations and patient care.
• · Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• · Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• · Answer, resolve and triage inbound inquiries.
• · Perform refill reminder calls under the supervision of a pharmacist.
• · Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.
• · Ensure appropriate documentation in all required systems/tracking mechanisms.
• · Manage, organize, and update relevant data using database applications.
• · Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• · Identify trends, resolves problems; recommend improvements; implement change.
• · Actively participate in process improvement initiatives.
• · Act as a value-added business partner to stakeholders throughout the organization.
• · Protect organization's value by keeping information confidential.
• · Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.
• · Willing to do whatever is necessary for the betterment of the Company.
• · Other duties as assigned.

Skills: Strong interpersonal communication skills, ability to work independently and demonstrate good judgement, strong verbal and written communication, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other software programs and able to extract relevant information; strong organizational/administrative skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: Energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

Specialties: Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

Experience/ Education:

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
• Education: High School Diploma or GED required