Nozomi Networks is seeking a highly skilled and detail-oriented Financial Systems Manager to join our Enterprise Applications team. The ideal candidate will have 3-7 years of techno-functional NetSuite experience, preferably with a consulting background. Position will require experience with the NetSuite Advanced Revenue Module. Some Salesforce experience is preferred but not required.

In this role you will:

• Manage NetSuite ERP: Oversee the administration, configuration, and optimization of our NetSuite ERP platform and integrated financial applications (e.g. Avalara, Stripe, Zip).
• Administer NetSuite Advanced Revenue Module: Configure and optimize NetSuite’s Advanced Revenue Module, ensuring compliance with revenue recognition standards.
• Cross-Departmental Collaboration: Work closely with various departments (e.g. Accounting, AR/AP, Supply Chain) to streamline processes and ensure seamless integration with our Salesforce CRM platform, our 3PLs, and Nozomi production applications.
• Process Documentation: Create and maintain detailed process documentation in our SharePoint knowledgebase, ensuring clarity and accessibility for all stakeholders.
• Data Management and Governance: Monitor and manage application data cleanliness; maintain accurate record and field definitions in our Data Dictionary.
• Training and Support: Train and support end-users on NetSuite functionality and ERP processes.

To be successful in this opportunity, you will have:

• Experience: 3-7 years of experience with NetSuite, including hands-on experience with the NetSuite Advanced Revenue Module.
• Attention to Detail: You should be obsessed with clean data, clear documentation, and maintaining a healthy ERP platform in accordance with NetSuite best practices.
• Documentation Skills: Ability to generate clear process documentation and distribute to users via our SharePoint knowledgebase.
• Collaboration: Excellent interpersonal and communication skills, with a proven ability to work effectively across departments.
• Technical Aptitude: Proven ability to quickly learn, manage, and troubleshoot new applications across the enterprise applications landscape.

#LI-Remote

#LI-AF1

As we expand our product portfolio and global presence, our IT department is hiring a Salesforce Architect to join our Enterprise Applications team and help design, build, and scale a robust Salesforce ecosystem that supports our sales, partner, and revenue operations. This role is hands-on and strategic—ideal for someone who enjoys solving complex business problems through a mix of Apex development, declarative configuration, and integration architecture. 

You will partner closely with Sales Operations, Finance, Marketing, and Engineering to deliver scalable solutions, enforce platform best practices, and ensure data integrity across Salesforce and integrated systems. 

If this sounds like you, read on. You could be the next “Nozomier”!

In this role you will:

• Translate business requirements into well-architected Salesforce solutions
• Define automation strategies and integration patterns aligned to enterprise standards
• Serve as a technical leader and reviewer for Salesforce designs and implementations
• Collaborate cross-functionally to align Salesforce solutions with GTM and enterprise data strategies
• Participate in release planning, code reviews, and architectural decision-making 
• Build and maintain Apex code, including triggers, classes, batch jobs, and asynchronous processing
• Design solutions using declarative tools (Flows, validation rules, formula fields, approvals) with a clicks-before-code mindset
• Balance custom development and configuration to optimize performance and long-term supportability
• Enforce Salesforce best practices around limits, testing, and deployment 
• Design and support integrations between Salesforce and external systems using middleware platforms
• Define integration patterns (event-based, API-driven, batch, near-real-time)
• Partner with middleware and backend teams to troubleshoot data flow, sync errors, and performance issues
• Ensure integrations support data governance, error handling, and monitoring standards

 To be successful in this opportunity, you will have:

• 6+ years of Salesforce experience, including solution or technical architecture
• Strong Apex development skills (classes, triggers, async processing, test coverage)
• Deep experience with Salesforce declarative capabilities (Flow, automation, security model)
• Hands-on experience designing and supporting Salesforce integrations using middleware or APIs (e.g. Celigo, Boomi, Mulesoft)
• Strong understanding of Salesforce data model, security, and governor limits
• Experience working in complex, integrated technical concepts to both technical and non-technical stakeholders
• Salesforce certifications (Platform developer, integration architecture, or system architecture)
• Familiarity with CI/CD, DevOps, and release management for Salesforce
• Background in enterprise systems architecture

#LI-Remote

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $117,649 to $150,706. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

As we expand our product portfolio and global presence, our IT department is hiring a IT Operations Engineer to support the needs of global end users and departments while helping to implement IT solutions that enable the company’s growth. You’ll interact daily with end users and support the evolving needs of a fast-growing organization.

If this sounds like you, read on. You could be the next “Nozomier”!

In this role you will:

• Identify persistent issues and recurring failures in the environment, and drive them to resolution by collaborating with the appropriate IT team members and/or business application owners.
• Provide advanced technical assistance with computer hardware and software, supporting end users via phone, in person, or remotely across a globally distributed workforce.
• Execute the new hire onboarding process flawlessly, continuously improving it to enhance the overall new hire experience. Similarly, ensure offboarding is completed accurately and on time.
• Test and implement tools that enable efficient deployment and support of end-user technology, improving user experience and productivity.
• Prioritize ongoing tasks effectively and proactively communicate roadblocks (e.g., external dependencies, approvals, scope changes) to senior management.
• Write clear, concise, and accurate Helpdesk Standard Operating Procedures (SOPs) and maintain up-to-date IT knowledge base articles, documentation, and end-user guides.
• Assist with MDM policy administration, software deployment, and support for macOS and Windows laptops.
• Support the deployment and maintenance of a range of Microsoft technologies, including but not limited to Entra ID, Microsoft 365, and Copilot.
• Provide support for VoIP phones and conference room AV systems (SIP/PSTN, microphones, cameras, and general connectivity issues).
• Handle laptop imaging, patching, and mobile device management (iOS/Android) support.
• Prioritize IT requests based on impact and urgency, and engage with all levels of the organization to resolve issues promptly.
• Partner with other IT team members to implement technology projects, services, and automation tools, following established processes and measuring effectiveness.
• Manage endpoint/laptop physical inventory and ensure that the electronic Asset/CMDB database remains accurate and up to date.
• Communicate effectively and professionally with end users, customers, vendors, and other IT personnel.
• Maintain physical and logical security accounts for assigned systems.
• Monitor and resolve incidents related to systems, networks (e.g., VPN), and security.
• This role does require coming onsite regularly into our HQ located in San Francisco.

 To be successful in this opportunity, you will have:

• Proven experience of relevant IT support experience as a senior desktop engineer or systems administrator in a fast-paced environment.
• Strong prioritization, troubleshooting, and critical thinking skills are essential.
• Proficiency with mobile device management solutions (e.g., Jamf, Kandji, and/or Intune).
• Proven experience supporting macOS environments.
• Familiarity with Microsoft Entra ID (formerly Azure AD), Microsoft 365, and Windows.
• Experience with endpoint security tools (antivirus, antimalware, anti-phishing, DLP agents) and backup solutions.
• Strong customer service orientation and attention to detail, providing a “white-glove” support experience.
• Enjoys problem-solving and working in a dynamic, fast-changing environment.
• Experience with IT ticketing systems (e.g., Freshservice, ManageEngine, ServiceNow, or similar).
• Knowledge of ITIL Service Desk best practices (ITIL v4 Foundation certification is a plus).
• Experience working in a regulated environment with strong confidentiality and data privacy standards.
• Good understanding of and adherence to InfoSec guidelines and principles.

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $80,380 to $93,420. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

#LI-AF1

#LI-Onsite

As we expand our product portfolio and global presence, our IT department is hiring an AI Developer to design, build, and deploy enterprise-grade artificial intelligence solutions that integrate AI capabilities directly into core business platforms. This role will focus on developing Model Context Protocol (MCP) integrations across enterprise ecosystems including ERP, CRM, and Data Warehouse environments.

The ideal candidate combines deep AI expertise, strong software engineering skills, and a solid understanding of business processes and enterprise systems. You will work at the intersection of AI, automation, and enterprise architecture — enabling intelligent workflows, decision automation, and AI-driven operational efficiency.

This position requires someone who can translate business problems into scalable AI solutions and build production-ready systems that integrate securely with enterprise platforms.

If this sounds like you, read on. You could be the next “Nozomier”!

In this role you will:

• Design and develop Model Context Protocol (MCP) integrations connecting AI systems with enterprise platforms such as: ERP systems, CRM platforms, Data warehouses and analytics environments
• Build scalable AI agents and services capable of interacting with structured and unstructured enterprise data.
• Develop context-aware AI workflows enabling automation and intelligent decision support.
• Integrate AI capabilities into enterprise applications through APIs, middleware, and event-driven architectures.
• Design secure data pipelines between AI models and business systems.
• Ensure reliability, performance, and governance across integrations.
• Implement and optimize LLM-based and machine learning solutions for business use cases.
• Develop prompt frameworks, retrieval systems (RAG), and agent-based architectures.
• Build evaluation frameworks to measure model performance and business impact.
• Fine-tune or customize models when required.
• Analyze business workflows across finance, operations, sales, and supply chain.
• Translate operational requirements into AI-driven automation solutions.
• Collaborate with business stakeholders to identify high-value AI opportunities.
• Write clean, maintainable, production-quality code.
• Develop backend services supporting AI orchestration and automation.
• Participate in system architecture decisions for scalable AI infrastructure.
• Ensure compliance with security, data privacy, and governance standards.

 To be successful in this opportunity, you will have:

• Bachelor’s or Master’s degree in Computer Science, AI, Data Science, or related field (or equivalent experience).
• 3–7+ years of software development experience.
• Hands-on experience building AI or machine learning solutions in production environments.
• Strong programming skills in: Python (required), JavaScript/TypeScript or similar backend technologies
• Experience working with APIs, microservices, and enterprise integrations.
• Understanding of LLM architectures, prompt engineering, and AI agent frameworks.
• Experience integrating with enterprise platforms such as ERP, CRM, or data warehouses.
• Strong understanding of business processes and enterprise operations.
• Experience building MCP or similar context/integration frameworks.
• Experience with: Retrieval-Augmented Generation (RAG), Vector databases, Knowledge graphs, AI orchestration frameworks (LangChain, LlamaIndex, etc.)
• Familiarity with cloud platforms (AWS, Azure, or GCP).
• Experience with enterprise data models and governance.
• Exposure to automation platforms and workflow engines.
• Knowledge of security and compliance considerations for enterprise AI.

#LI-Remote

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $139,600 to $175,883. This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

Additional Compensation and Benefits: The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.  The successful candidate may also be eligible to participate in the company’s equity program and/or variable bonus program, subject to the rules governing such programs.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.