Assistant Vice President (AVP)– Enterprise Litigation & Claims Counsel

Horace Mann Educators Corporation – Remote (U.S.) or Hybrid (Springfield, IL / Plano, TX / Madison, WI)

Horace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for educators. Since then, we have expanded our mission to helping all educators protect what they have today and prepare for a successful tomorrow. We serve school districts nationwide and are publicly traded on the New York Stock Exchange (symbol: HMN). For more information, visit www.horacemann.com.

As a leading insurance and financial services company focused on meeting the evolving needs of K-12 educators and employees of other non-profit organizations, we are seeking an Assistant Vice President (AVP)– Enterprise Litigation Counsel to join our Office of the General Counsel, Law Division. This position offers flexible work arrangements, including fully remote or hybrid options (Springfield, IL, Addison, TX, or Madison, WI), with occasional travel for key meetings and collaboration.

The Opportunity

This is a highly visible role responsible for leading litigation strategy across the enterprise while remaining closely engaged in the management of significant matters. The AVP – Enterprise Litigation & Claims Counsel will oversee complex, high-exposure, and precedent-setting litigation, partner directly with senior leadership, and play a key role in how the organization evaluates and manages legal risk.

This position is well-suited for an experienced litigator with a demonstrated background in insurance coverage and extra-contractual/bad faith matters who is seeking to broaden their impact beyond individual cases into enterprise-level strategy while remaining engaged in substantive legal work.  The position also requires a business-centric, strategic thinker who has the ability to work proactively with claims and other key business stakeholders to provide exceptional counseling to mitigate litigation risk.

Key Responsibilities

• Lead and execute litigation strategy for complex, high-exposure, and precedent-setting matters across the enterprise
• Serve as a strategic advisor to senior leadership by providing practical, risk-based legal guidance on significant issues
• Direct and manage outside counsel, including active involvement in litigation plans, budgets, pleadings, discovery, motions, and overall case strategy
• Partner with outside counsel in litigation matters as appropriate, including participation in negotiations and key strategic decisions
• Partner closely with Claims leadership on litigation involving coverage, first-party claims, and extra-contractual/bad faith exposure
• Identify litigation trends and emerging risks, and proactively develop enterprise-wide risk mitigation strategies
• Support regulatory inquiries, market conduct matters, and broader enterprise risk management initiatives
• Establish consistent legal positions and best practices across jurisdictions and business lines
• Manage litigation-related legal spend, including forecasting, budgeting, and cost control

Qualifications

• Juris Doctor (JD) from an accredited law school
• Active bar membership in good standing (ability to register as in-house counsel in applicable jurisdictions as needed)
• 12+ years of legal experience with a strong focus on complex litigation
• Meaningful experience with insurance coverage, first-party claims, and extra-contractual/bad faith litigation
• Experience handling or advising on high-exposure, complex litigation matters involving significant financial or reputational risk
• Demonstrated experience managing significant litigation matters and working closely with outside counsel
• Strong litigation judgment and ability to operate independently with limited oversight
• Executive presence with the ability to communicate effectively and build credibility with senior leadership
• Experience in the insurance or financial services industry and/or prior in-house experience preferred
• Exceptional written and oral communication skills, with the ability to convey complex legal concepts clearly to diverse audiences
• Trial experience required

Why Join Horace Mann

• Opportunity to take ownership of significant litigation matters while shaping enterprise-wide strategy
• Direct engagement with senior leadership and meaningful influence on business decisions
• A role that combines hands-on litigation involvement with broader strategic responsibility
• Flexible work environment with fully remote or hybrid options
• Competitive compensation and company-wide bonus program
• Comprehensive benefits, including health, dental, and vision coverage
• Matching 401(k) plan and generous paid time off

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of duties to be performed in this position.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pay Range:

• $124,200.00 - $175,800.00/annually

Salary is commensurate to experience, location, etc.

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Job Title: Vice President, Customer Care & Contact Center Shared Services

Location: Remote 

Position Summary

The Vice President, Customer Care & Contact Center Shared Services will lead customer servicing operations for Personal Lines and Life & Retirement while overseeing the centralized capabilities that support both Customer Care and Claims operations. This role blends operational excellence with enterprise transformation, ensuring strong service performance today while building a modern, insight-driven contact center for the future.

The VP will be responsible for contact center operations as well as shared services including Quality Assurance, Workforce Management, Contact Center Technology, Analytics & Insights, Vendor Management, and Operational Modernization. This leader will partner across the organization to deliver exceptional customer experiences while improving efficiency, scalability, and operational discipline.

Key Responsibilities

Customer Care Operations (Policy Servicing)

• Lead end-to-end servicing contact center operations across voice and digital channels.
• Drive performance across key service metrics including service level, abandon rate, average handle time (AHT), first contact resolution (FCR), quality assurance (QA), customer satisfaction (CSAT), net promoter score (NPS), complaint management, and regulatory compliance.
• Foster a strong coaching culture and build frontline leadership capability.
• Drive demand management initiatives to reduce avoidable contacts.
• Partner cross-functionally with Underwriting, Billing, Claims, Distribution, and Product teams to resolve systemic service issues.

Contact Center Shared Services (Customer Care & Claims)

Quality Assurance & Performance Management

• Lead the enterprise QA framework including calibration standards and coaching effectiveness.
• Integrate speech and text analytics to generate actionable insights.
• Ensure governance, compliance, and performance transparency. 

Workforce Management (WFM)

• Oversee forecasting, capacity planning, scheduling, and intraday operations management.
• Manage shrinkage controls and scenario planning.
• Establish a unified workforce management model across internal and outsourced operations. 

Telephony & Contact Center Technology

• Provide operational ownership for contact center platforms including routing, IVR, call recording, and knowledge management tools.
• Partner with IT to define technology roadmaps, integrations, and platform modernization initiatives.
• Simplify and rationalize fragmented or legacy tooling. 

Analytics & Insights

• Establish enterprise dashboards and KPI governance.
• Lead Voice of the Customer (VOC) programs, root-cause analysis, and identification of contact demand drivers.
• Translate insights into operational, training, and digital improvements. 

Vendor Management

• Govern business process outsourcing (BPO) relationships, service level agreements (SLAs), and contract performance.
• Ensure consistent performance management across internal and partner operations. 

Modernization & Automation

• Lead the contact center transformation roadmap, including self-service capabilities, workflow automation, AI-assisted servicing, and digital enablement.
• Develop business cases and oversee ROI realization for modernization initiatives.
• Balance automation with regulatory compliance and customer trust considerations.

Customer Experience Strategy & Governance (Enterprise)

• Own the enterprise Customer Experience function, establishing a cohesive customer-centric strategy aligned with corporate objectives.
• Lead the development and improvement of end-to-end customer journeys across service, claims, and digital touchpoints.
• Establish and govern Voice of the Customer programs, leveraging customer feedback, analytics, and operational insights to drive improvements.
• Define and monitor enterprise CX metrics including NPS, CSAT, Customer Effort Score, and journey-level performance indicators.
• Partner with leaders across operations, claims, marketing, digital, and HR to embed customer-centric behaviors, processes, and performance management across the organization.
• Lead enterprise initiatives that strengthen customer-centric culture and improve brand perception and loyalty. 

Qualifications

Required

• 12+ years of leadership experience in large-scale contact center or customer operations.
• Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
• Proven experience managing multi-site and/or outsourced contact center operations.
• Strong analytics orientation with a KPI-driven operating discipline.
• Demonstrated success leading operational transformation initiatives at scale. 
• Bachelor’s degree or equivalent experience.

Preferred

• Personal Lines Property & Casualty insurance or regulated financial services experience.
• Experience integrating customer care and claims support operating models.
• Experience leading contact center platform modernization or technology migrations.

Leadership Profile

• Operational leader who can both run the business and transform it.
• Highly accountable with strong performance orientation.
• Data-driven decision maker.
• Effective cross-functional influencer and collaborator.
• Builds strong frontline leadership and organizational bench strength.
• Customer-focused while maintaining cost discipline and regulatory awareness.

Salary Range: $150,000 - $210,000 (with bonus eligibility)

Horace Mann is looking for a motivated, relationship-driven Life Sales Representative to help educators plan for a secure retirement. In this remote role, you'll engage with current and prospective clients—primarily in the education field—to understand their goals and match them with life solutions that meet their needs. If you’re passionate about purpose, performance, and people, we want to hear from you.

Why You’ll Love This Role

• Mission-driven impact. Help those who dedicate their lives to education build financial security.
• Warm leads, real conversations. You'll respond to in-bound calls and web inquiries from interested educators—no cold calling.
• Performance + purpose. Meet clear sales goals while knowing every policy supports someone who makes a difference.
• Remote flexibility. Work from anywhere with a schedule that supports work-life balance.

What You’ll Do

• Handle in-bound inquiries and place out-bound follow-up calls to educators seeking life insurance solutions.
• Develop trust-based relationships, educating clients on owning life insurance products.
• Meet or exceed sales targets and activity metrics through consultative, needs-based selling.
• Maintain compliance with regulatory requirements and company quality standards.
• Accurately document interactions in CRM systems and stay informed on industry updates and product enhancements.

Schedule

• Remote, full-time position.
• Eight-hour shifts scheduled within business hours:
  Monday–Friday 8 a.m.–7 p.m. CT.

Requirements

• Active life license is required; health license to be obtained within 6 months of employment. 
• 3 years of financial services or consultative sales experience required, preferably within insurance, retirement planning, or wealth accumulation environments.
• Experience in a call center or sales role, with proven ability to meet sales targets.
• Passion for serving educators and a strong sense of mission.
• Exceptional client relationship management skills with the ability to build credibility and trust quickly in a remote engagement model.
• Comfortable using CRM tools, multitasking in a fast-paced environment, and working independently.

What We Offer

• Base salary + uncapped commission – rewarding high performers.
• Full benefits package: medical, dental, vision, 401(k) with match, and more.
• Robust training and support, including licensing/continuing education reimbursement.
• Career advancement pathways into field sales, leadership, or specialty roles.

A purpose-driven culture built around supporting educators and enriching their financial futures

Pay Range:

• $19.66 - $29.04 per hour with uncapped commission.

Salary is commensurate to experience, location, etc.

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Job Title: Manager, Tax

Location: Springfield, IL (Hybrid)

Position Summary

Leads the organization’s indirect tax function, including sales/use tax, premium tax, and IRS/state information reporting (e.g., Forms W-2, 1099 series). Ensures compliance with multi-state and federal requirements while driving process improvements, automation, and operational efficiency. Partners cross-functionally to provide guidance on tax implications of transactions, reporting obligations, and strategic initiatives.

Key Responsibilities

• Lead end-to-end information reporting processes, including W-2s, 1099-R, and other 1099 filings, ensuring accuracy, timeliness, and compliance with IRS and state requirements.
• Oversee indirect tax compliance, including sales/use, premium, unclaimed property and other transaction-based taxes across multiple jurisdictions.
• Drive process improvements, automation, and system enhancements across indirect tax and information reporting functions to increase efficiency, accuracy, and scalability.
• Manage preparation and review of tax filings and information returns, ensuring adherence to regulatory requirements and internal standards.
• Monitor and interpret changes in tax laws and reporting requirements; assess business impact and implement necessary updates.
• Maintain and strengthen internal controls over tax and reporting processes, including SOX-related controls where applicable.
• Partner with finance, HR, legal, and operations teams to ensure accurate data capture and reporting for tax and information reporting purposes.
• Lead tax and information reporting audits and examinations, coordinating responses with auditors and regulatory authorities.
• Support tax planning strategies and provide guidance on reporting implications of new products, transactions, and business initiatives.
• Lead, develop, and manage tax staff and/or external vendors.

Requirements

• Bachelor’s degree in Accounting.
• 6–10 years of experience.
• Prior supervisory experience preferred.
• CPA preferred.
• Strong knowledge of IRS and multi-state information reporting requirements, as well as indirect tax regulations.

Salary: $89,800.00 - $125,500.00 

• Salary is commensurate to experience, location, etc.

Horace Mann is a purpose-driven company dedicated to supporting educators and helping them achieve lifelong financial success. We are seeking a dynamic and motivated Regional Agent to represent our portfolio of auto, home, life, supplemental, and retirement products, with a primary focus on auto and home solutions. This role is ideal for a relationship-builder with proven sales expertise who can confidently engage teachers, deliver educational seminars, and guide them through the enrollment process. This is a remote position with extensive national travel (75%).

The Regional Agent will serve as both an educator and trusted advisor, simplifying complex product information, supporting enrollment, and cultivating long-term relationships with educators.

Key Responsibilities

Present & Educate

• Deliver engaging, compliant seminars to teachers that clearly explain product features and benefits.
• Tailor content to ensure clarity, relevance, and alignment with industry standards.

Sales & Enrollment

• Generate quality leads through seminars and meet educators where they need—whether quoting/binding on-site or directing leads to the internal sales team.
• Guide participants through the enrollment process, addressing questions and simplifying decisions.

Event Coordination

• Partner with school staff to schedule, organize, and manage seminar sessions, ensuring all logistical details are seamless.

Licensing & Expertise

• Maintain required licenses, including securities licenses for retirement products.
• Stay current with product updates, compliance requirements, and industry trends.

Relationship Building

• Foster ongoing relationships with teachers before, during, and after seminars.
• Provide thoughtful follow-up to encourage engagement and continued trust.

Collaboration

• Work closely with internal teams to refine seminar content, share feedback, and enhance sales strategies.

Qualifications

• Education & Experience:
  • Bachelor’s degree in Business, Marketing, Communications, or related field, or equivalent professional experience.
  • 5+ years of experience in sales, consulting, or customer-facing roles (experience in educational settings preferred).
• Licenses:
  • Property & Casualty (required)
  • Life & Health may be required at a later date as business needs change.
  • FINRA Series 6 & 63 may be required at a later date as business needs change.
• Skills & Abilities:
  • Strong product knowledge with ability to clearly explain complex benefits.
  • Proven sales ability, including guiding customers from interest through enrollment.
  • Excellent seminar presentation and event coordination skills.
  • Exceptional organizational, written, and verbal communication skills.
  • Ability to assess seminar performance, interpret feedback, and refine strategies.
  • Willingness and ability to travel up to 75% to meet with district personnel.  Travel within an assigned geography across multiple states is required.

Pay Range:

• Base Salary: $60,000 - $90,000

• Target Incentive: $25,000 (0–200%); subject to annual review

• Note: Salary is commensurate with experience, location, and other relevant factors

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Horace Mann is seeking an experienced and forward-thinking Domain Managing Architect – Cloud to lead our cloud strategy and execution across the enterprise. The ideal candidate will be a thought leader and hands-on expert in modern cloud platforms, cloud technologies, enterprise architecture governance, AI technologies, and scalable architecture frameworks. This role partners closely with business and IT leadership, reports to the Director of Enterprise Architecture, and serves as a key advisor on enterprise cloud strategy.

Responsibilities

• Define, lead, and execute the enterprise cloud strategy, including multi-year migration roadmaps across Azure and AWS for core insurance systems and supporting applications.
• Develop multi-cloud and hybrid cloud strategies, including assessment, workload placement, portability, and decommissioning of legacy systems.
• Partner with infrastructure and platform teams to implement scalable, resilient, and cost-optimized cloud environments.
• Lead cloud migration programs, including rehost, re-platform, refactor, and rebuild strategies.
• Lead modernization efforts including legacy rationalization, decommissioning, and adoption of cloud-native and AI-ready platforms.
• Establish AI governance frameworks including model risk management, explainability, fairness, and compliance.
• Lead and approve Enterprise Architecture Assessments. including AI-enabled and cloud migration solutions.
• Ensure alignment with enterprise standards, security, data, privacy, and responsible AI expectations.
• Drive landing zone design, cloud foundations, FinOps practices, and migration factory models to deliver predictable outcomes at scale.
• Provide end-to-end architecture leadership for large-scale transformation programs.
• Guide business domain architects and engineering teams through complex technical decisions and trade-offs.
• Identify and mitigate architecture risks, and technical debt.

Required Qualifications

• 15+ years of IT experience with 8+ years in architecture leadership roles
• Proven experience leading cloud transformation and legacy modernization programs at enterprise scale
• Exceptional communication and leadership skills in both technical and business contexts
• Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
• Experience working within an Enterprise Architecture framework (e.g., TOGAF).
• Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
• Proven experience leading legacy modernization and enterprise cloud transformation initiatives across complex technology landscapes.
• Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
• Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
• Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
• Experience in risk management and executive-level presentations.
• Knowledge of FinOps and Cloud cost optimization strategies
• Demonstrated ability to lead across organizational boundaries and drive consensus.

Preferred Qualifications

• Experience in the insurance industry is highly preferred.
• Experience implementing AI governance frameworks in regulated environments.
• Exposure to Agentic AI and Generative AI (LLMs, RAG, vector databases)

Certifications in cloud platforms (e.g., Azure Solutions Architect, AWS SA).

Pay Range:

• $124,200.00 - $175,800.00  

Salary is commensurate to experience, location, etc.

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The Domain Managing Architect provides strategic architectural leadership across the Digital domains. This role leverages enterprise architecture disciplines, frameworks, and tools to ensure that technology solutions align with the long-term best interests of Horace Mann.

Key Responsibilities
•    Develop and maintain current, future, and transitional state architectures.
•    Create conceptual, logical, and physical architecture models and diagrams.
•    Formulate and review high-level design documents.
•    Define, document, and govern architectural decisions across programs and projects.
•    Develop and enforce architecture policies, standards, and processes in partnership with the Chief Architect and CIO.
•    Identify and establish new enterprise building blocks and reusable architectural patterns.
•    Establish AI governance frameworks including model risk management, explainability, fairness, and compliance.
•    Lead and approve Enterprise Architecture Assessments. including AI-enabled and cloud migration solutions.
•    Ensure alignment with enterprise standards, security, data, privacy, and responsible AI expectations.
•    Provide best-practice guidance in evaluating and selecting vendor products and technology platforms.
•    Partners with Solution Delivery teams, architects, and technical leads to maintain current, target, and transition architectures.
•    Facilitate consensus across diverse technical and business teams.
•    Lead modernization efforts including legacy rationalization, decommissioning, and adoption of cloud-native and AI-ready platforms.
•    Communicate complex technical concepts clearly to executive and non-technical audiences.
•    Identify and mitigate architecture risks, and technical debt.
 
Required Qualifications
•    10+ years of IT experience with 5+ years in architecture leadership roles 
•    Proven experience leading cloud transformation and legacy modernization programs at enterprise scale 
•    Exceptional communication and leadership skills in both technical and business contexts
•    Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
•    Experience working within an Enterprise Architecture framework (e.g., TOGAF).
•    Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
•    Proven experience leading legacy modernization and enterprise cloud transformation initiatives across complex technology landscapes.
•    Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
•    Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
•    Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
•    Experience in risk management and executive-level presentations.
•    Demonstrated ability to lead across organizational boundaries and drive consensus.
•    Experience with digital transformation

Preferred Qualifications
•    Experience in the insurance industry is highly preferred.
•    Experience in the Customer, Distribution and Producer/Agent business domains
•    Experience implementing AI governance frameworks in regulated environments.
•    Exposure to Agentic AI and Generative AI (LLMs, RAG, vector databases) 
•    Certifications in cloud platforms (e.g., Azure Solutions Architect, AWS SA).

Pay Range:

• $124,200.00 - $175,800.00  

Salary is commensurate to experience, location, etc.

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Horace Mann is seeking a highly organized and proactive Supplemental & Group Growth Enablement Coordinator to support the planning, coordination, and delivery of key strategic and operational initiatives.

This role plays an essential part in connecting strategy, marketing, and operational execution to drive sustainable growth across Horace Mann’s Supplemental & Group business. The ideal candidate will be a strong communicator and systems thinker, someone who thrives in a collaborative environment, aligns teams around shared goals, and ensures every initiative runs efficiently and effectively from start to finish.

If you’re energized by process improvement, cross-functional collaboration, and helping translate strategy into action, this is a fantastic opportunity to make an impact in a purpose-driven organization.

Key Responsibilities

Operational & Strategic Enablement

• Support the planning, coordination, and execution of key operational and strategic initiatives across the Supplemental & Group division.
• Partner with business operations, product, IT, compliance, and sales support teams to ensure process readiness and change adoption.
• Design, maintain, and train teams on tools, resources, and documentation that support internal systems, workflows, and go-to-market strategies.
• Develop and manage project-specific communication plans, resource hubs, and training logistics.
• Facilitate cross-functional alignment by ensuring stakeholders have timely access to updates, structured content, and learning materials.
• Contribute to, or lead the creation of, SOPs, playbooks, onboarding materials, and process documentation that improve consistency, adoption, and efficiency.
• Monitor process adoption, engagement, and performance metrics to evaluate the effectiveness of enablement efforts and identify opportunities for improvement.
• Support maintenance of digital content and platforms (e.g., website updates, content libraries, internal resources) in alignment with established brand and messaging guidelines.

Growth & Marketing Support

• Enable sustainable growth across the Supplemental & Group business by connecting strategy, marketing, and operations to achieve revenue and engagement goals.
• Support partner and channel enablement, ensuring TPAs, agents, and internal teams have the collateral and tools needed for effective go-to-market execution including coordination of digital and platform-related initiatives across teams.
• Help coordinate integrated marketing campaigns and partnerships, ensuring alignment with enterprise objectives and compliance standards.
• Collaborate with Marketing, Sales, Product, Compliance, and Technology teams to optimize systems and streamline workflows for efficiency.
• Foster data-informed decision-making through analytics and insights that refine enablement and marketing efforts.
• Serve as a connector and communicator between leadership vision and execution teams to enhance organizational agility and collaboration.

Qualifications & Experience

• H.S. Diploma or GED equivalent, required.
• Bachelor’s degree is strongly preferred.
• 3+ years of experience in insurance, project coordination, operations, or enablement roles.
• Familiarity with process and operational enablement tools (SOPs, project plans, intake forms, etc.).
• Proficiency in UX/UI design principles and research methodologies to enhance user experience and engagement.
• Demonstrated ability to translate strategic objectives into actionable workflows and project plans.
• Strong skills in internal communication, knowledge management, and stakeholder engagement.
• Experience with progress tracking tools, knowledge hubs, or reporting dashboards.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Additional Information

• Normal office environment.
• Periodic travel may be required.

Salary Range:

• $61,900.00- $91,300.00/annually

Salary is commensurate to experience, location, etc.

Horace Mann is a purpose-driven company that is passionate about educators. 

The Technical Architect provides strategic architectural leadership across the Life and Retirement domain. This role leverages enterprise architecture disciplines, frameworks, and tools to ensure technology solutions align with the long-term best interests of Horace Mann.

Key Responsibilities

• Develop and maintain current, future, and transitional state architectures.
• Create conceptual, logical, and physical architecture diagrams.
• Formulate and review high-level design documents.
• Define, document, and govern architectural decisions across programs and projects.
• Develop and enforce architecture policies, standards, and processes in partnership with the Chief Architect and CIO.
• Identify and establish new enterprise building blocks and reusable architectural patterns.
• Guides architects and technical leads in aligning application development with architectural best practices.
• Provide best-practice guidance in evaluating and selecting vendor products and technology platforms.
• Lead risk identification and mitigation related to architecture decisions.
• Collaborate with Solution Delivery Partners, architects, and technical leads to maintain current, target, and transition architectures.
• Serve as a key contributor to strategic planning, roadmap development, and major program implementation.
• Communicate complex technical concepts clearly to executive and non-technical audiences.
• Prepare and present executive-level recommendations.
• Establish best practices for architecture diagram development, governance, and repository management.

Job Requirements

• Bachelor’s degree in a related technical field or equivalent experience.
• 6–9 years of relevant experience in architecture or related technical leadership roles.
• Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
• Experience working within an Enterprise Architecture framework (e.g., TOGAF).
• Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
• Fluency in legacy modernization and enterprise cloud transformation initiatives across technology landscapes.
• Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
• Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
• Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
• Demonstrated ability to lead across organizational boundaries and drive consensus.

Experience in the insurance industry is preferred.

Pay Range:

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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Job Title: HR Systems & Reporting Specialist

Location: Springfield / Hybrid

Position Summary

Provides day-to-day support, system administration, and optimization across HR platforms including Workday, Greenhouse, Cornerstone, and Everbridge. Ensures data accuracy and system functionality while supporting HR operations through reporting, analytics, and continuous process improvements. Delivers advanced system support across HCM, ATS, and LMS platforms, and partners with HR and business leaders to enhance processes and drive data-informed decision-making. 

Key Responsibilities

• Provide Tier 1–2 support and troubleshooting for HR systems (HCM, ATS, LMS, etc.).
• Create and maintain recurring and ad hoc reports and dashboards.
• Monitor data integrity and perform audits to ensure accuracy and compliance.
• Configure system features and workflows across HR platforms.
• Support system upgrades, testing, and release management activities.
• Partner with stakeholders to define and resolve issues and implement enhancements.
• Document processes, procedures, and user guides.
• Assist with ongoing system maintenance and improvement initiatives.

Requirements

• Bachelor’s degree in business, HR, Information Systems or related field preferred, or equivalent experience.
• 1+ year of experience supporting HR systems or in an HR/IT environment.
• Familiarity with systems such as Workday, Greenhouse, Cornerstone, or Everbridge.
• Strong analytical, problem-solving, and Excel skills.
• Ability to manage multiple priorities and work independently.

Salary range: $66,500.00 - $92,000.00

• Salary is commensurate to experience, location, etc.

Job Title: Buyer

Location: Remote

Position Summary

Supports procurement operations by managing purchase orders, vendor onboarding, and expense systems. Works closely with internal stakeholders and vendors to ensure efficient purchasing processes and compliance with company policies.

Key Responsibilities

• Create and manage purchase orders (POs) and maintain punchout catalogs in Workday.
• Support vendor onboarding and maintain vendor records and billing profiles.
• Resolve issues related to POs, invoices, and vendor discrepancies.
• Administer and support the Concur Travel & Expense (T&E) system, including user setup and training.
• Analyze and audit expense reports to identify trends, compliance issues, and cost-saving opportunities.
• Assist in improving procurement and expense management processes.

Requirements

• 2+ years of experience in purchasing, procurement, or indirect sourcing.
• Experience with Concur system administration preferred.
• Strong attention to detail, problem-solving, and communication skills.

Salary Range: $66,500.00 - $92,000.00

• Salary is commensurate to experience, location, etc.

Job Title: Manager, Category Management

Location: Remote

Position Summary

Leads procurement and category management strategies for assigned spend areas, driving cost savings, supplier performance, and Total Cost of Ownership (TCO). Partners with internal stakeholders and leads a team to execute sourcing strategies and manage strategic vendor relationships.

Key Responsibilities

• Lead and develop Category Specialists and Buyers, including coaching and performance management.
• Own category strategies and sourcing roadmaps aligned to business and TCO objectives.
• Oversee sourcing initiatives, supplier selection, and complex contract negotiations.
• Drive category planning, including demand management, supplier segmentation, and risk mitigation.
• Establish and monitor performance metrics to deliver cost savings and service improvements.
• Build strong relationships with internal stakeholders to align on sourcing strategies and business needs.
• Manage strategic supplier relationships, including performance, governance, and issue resolution.
• Ensure accuracy of procurement data and reporting within systems (e.g., Workday).
• Monitor market trends and supplier innovations to inform strategy.

Requirements

• 8+ years of experience in indirect sourcing, procurement, or consulting.
• Strong leadership, negotiation, and stakeholder management skills.

Salary Range: $105,200.00 - $147,950.00

• Salary is commensurate to experience, location, etc.

Are you passionate about helping educators protect what matters most? Join the Horace Mann General Agency (HMGA) sales team and play a meaningful role in connecting educators with insurance solutions that support their unique needs.

As an HMGA Sales Representative, you’ll engage with prospective clients through inbound and outbound calls, email, and digital channels while partnering closely with our agency network and third-party providers. Your focus will be delivering personalized insurance solutions and exceptional service that drives trust, satisfaction, and growth.

This is a remote position requiring availability during standard operating hours Monday–Friday, 7:00 a.m.–8:00 p.m. CST, with occasional Saturday shifts from 9:00 a.m.–2:00 p.m. CST. If you thrive in a fast-paced, customer-focused sales environment and enjoy building relationships, this role offers the opportunity to make a real impact—while working from home.

Start date June 22, 2026.

Key Responsibilities:

• Deliver personalized insurance quotes and exceptional service for non-Horace Mann products, ensuring clients receive the best coverage options tailored to their needs.
• Foster strong relationships with agents and proactively address client inquiries through email, phone, and web channels to ensure a seamless customer experience.
• Collaborate with third-party vendors to process quotes and applications.
• Bind policies and ensure proper documentation, including securing approvals, payments, and signatures.
• Track and report key performance metrics while maintaining quality reviews.
• Achieve production goals through consistent client engagement and follow-ups.
• Utilize sales techniques to maintain strong close ratios and service levels.

Qualifications:

• High school diploma or GED required. 
• Bachelor’s degree or equivalent experience preferred.
• Active Property & Casualty (P&C) license required.
• Call Center, Customer Service, Sales experience preferred

Pay Range:

• $19.66- $29.04 per hour + sales incentive bonus. 

Salary is commensurate to experience, location, etc.

#APP

Job Title: Vice President, P&C State Product Management

Location: Remote 

Position Summary

The Vice President, P&C State Product Management leads the state-level strategy, performance, and execution for the company’s Personal Lines Auto and Home portfolio across 44 states. This role holds direct accountability for state-level P&L outcomes and drives profitable growth through coordinated actions across pricing, underwriting, rules, forms, segmentation, and portfolio management.

Partnering closely with Pricing/Actuarial, Underwriting, Claims, Distribution, Regulatory, Finance, and Technology, this leader translates performance insights into executable state strategies that improve loss ratios, drive growth, and enhance market competitiveness while ensuring regulatory alignment and operational readiness.

Key Responsibilities

State P&L Leadership & Strategy

• Own profit and growth performance for Personal Lines Auto and Home across 44 states.
• Develop and execute state-specific strategies to achieve target loss ratios, retention, growth, and expense objectives.
• Diagnose performance drivers using internal data and external market intelligence, translating insights into actionable strategies.
• Establish portfolio guardrails and ensure disciplined underwriting and segmentation strategies.

Rate, Rule & Form Execution (in partnership with Pricing/Actuarial)

• Partner with Pricing and Actuarial teams to shape rate indications and state-level pricing strategies.
• Lead the end-to-end rate, rule, and form filing agenda, including proposal development, cross-functional alignment, regulatory submission coordination, and objection management.
• Ensure alignment among pricing strategy, underwriting appetite, claims insights, and operational capabilities.
• Build and maintain strong relationships with state Departments of Insurance.

Portfolio & Risk Management

• Monitor and manage portfolio mix, catastrophe exposure, geographic concentration, and emerging risk trends.
• Identify and implement corrective actions when performance deviates from plan.
• Drive disciplined new business growth aligned with profitability targets.

Cross-Functional Execution Leadership

• Lead the implementation of product changes across Technology, Operations, Distribution, Marketing, and Customer Experience teams.
• Ensure system readiness, field communication, training, and performance monitoring plans are in place.
• Establish a rigorous operating cadence including state performance reviews, action tracking, filing calendars, and post-implementation measurement.

Competitive & Market Positioning

• Maintain a strong understanding of competitor pricing, underwriting posture, coverage positioning, and distribution dynamics.
• Recommend strategic actions to strengthen competitiveness while protecting margins.
• Partner with Distribution leadership to align product strategy with field execution.

Organizational Leadership

• Lead and develop a high-performing team of state product leaders and managers.
• Establish consistent governance, best practices, and performance management across the state portfolio.
• Build organizational capability, leadership bench strength, and succession pipelines.

Success Measures

• Improvement in state-level loss ratio and combined ratio.
• Achievement of rate earned and profitability targets.
• Retention, new business growth, and portfolio mix management outcomes.
• Filing approval cycle times and regulatory effectiveness.
• Execution quality and operational readiness.
• Team engagement and talent development.

Qualifications

Required

• 10+ years of progressive leadership experience in Personal Lines insurance.
• Demonstrated success managing multi-state product portfolios with direct P&L accountability.
• Deep understanding of rate, rule, and form filings and state regulatory environments.
• Proven ability to translate analytics into actionable strategy in partnership with Pricing/Actuarial teams.
• Strong cross-functional leadership experience across Underwriting, Claims, Distribution, and Technology.
• Bachelor’s degree or equivalent experience. 
• Ability to travel 35% - 50%

Preferred

• Experience leading large-scale, multi-state portfolio transformation initiatives.
• Proven success in both profitability remediation and growth acceleration strategies.
• CPCU designation or advanced degree (MBA or similar).
• Experience working within both captive agent and direct-to-consumer distribution models.

Leadership Profile

• Enterprise mindset with disciplined P&L ownership.
• Strong regulatory credibility and negotiation capability.
• Analytical rigor combined with a bias for action.
• Operational awareness to understand downstream impacts of product decisions.
• Strong executive presence and ability to influence across all organizational levels.
• People-focused leader committed to accountability, development, and team performance.

Salary Range: $210,000 to $250,000 (with bonus eligibility) 

Job Title: Director, Actuarial Pricing (FSA)
Location: Remote

Position Summary

Horace Mann is seeking a Director of Actuarial Pricing to lead pricing strategy and execution for our Group and Supplemental Benefits portfolio, with a focus on products serving educators and public service employees. This role will play a critical part in driving profitable growth through innovative pricing, data-driven insights, and strong cross-functional leadership.

The ideal candidate is an FSA with deep experience in Group and/or Supplemental Benefits pricing, a strategic mindset, and the ability to translate complex actuarial concepts into actionable business decisions. 

Key Responsibilities

• Lead the development and execution of pricing strategies for Group and Supplemental Benefits products (e.g., group life, disability, and voluntary/worksite benefits)
• Own pricing assumptions, methodologies, and governance to ensure alignment with profitability and risk objectives
• Partner closely with Product, Underwriting, Finance, Distribution, and Claims to support new product development, rate actions, and in-market strategy
• Evaluate product performance, emerging experience, and competitive positioning to recommend pricing and product adjustments
• Oversee the development, enhancement, and governance of actuarial pricing models
• Provide actuarial leadership for rate filings, regulatory compliance, and internal review processes
• Present pricing recommendations and business insights to senior leadership and key stakeholders
• Lead, mentor, and develop actuarial talent, fostering a high-performing and collaborative team environment
• Drive process improvements, automation, and the adoption of advanced analytics in pricing 

Qualifications

• Bachelor’s degree
• Fellow of the Society of Actuaries (FSA) designation required
• 6+ years of actuarial experience, with significant experience in Group and/or Supplemental Benefits pricing
• Strong understanding of pricing frameworks, risk management, and insurance product design
• Knowledge of regulatory environments and rate filing processes for group and supplemental insurance products
• Experience developing and managing actuarial models; familiarity with modeling tools such as MG-ALFA is a plus
• Advanced proficiency in Excel; experience with SQL, R, Python, or similar tools preferred
• Excellent communication and presentation skills, with the ability to influence senior stakeholders
• Strong business acumen and ability to balance technical rigor with practical decision-making

Preferred Qualifications

• Experience with educator-focused or affinity group insurance markets
• Demonstrated leadership experience, including managing or mentoring actuarial staff
• Experience leading cross-functional initiatives or strategic projects 

Why Horace Mann

• Mission-driven organization focused on serving educators and those who serve our communities
• Opportunity to shape pricing strategy and product innovation at a leadership level
• Collaborative culture with strong actuarial and business partnerships
• Competitive compensation, benefits, and flexible work arrangements

Salary Range: $124,200.00 - $175,800.00 

• Salary is commensurate to experience, location, etc.

Horace Mann is seeking a detail-oriented and customer-focused Senior Billing Resolution Specialist to support billing operations across Individual Supplemental and Group Products. In this role, you will review, evaluate, and process billing changes and premium receivables while ensuring accuracy, compliance, and an exceptional customer experience.

This position plays a key role in maintaining service standards, resolving complex billing inquiries, and supporting continuous improvement initiatives within Premium Services.

Key Responsibilities

Billing Operations & Processing

• Prepare daily morning deposits and process daily carrier payments, ensuring all transactions are accurate, timely, and aligned with established financial controls and procedures.
• Maintain Billing Administrative system to ensure accurate invoice generation and premium billing.
• Review, evaluate, and process change requests, comparison reports, and suspense reports across multiple lines of business.
• Accurately process and apply premiums and contract deposits, ensuring compliance with all business rules and regulatory requirements.
• Maintain a strong understanding of Policy Administration systems to support efficient and accurate processing.
• Ensure all transactions are completed within established service level and quality standards.
• Remain available in the phone queue while completing daily work and handle inbound calls from clients, agents, payroll administrators and third parties, providing timely and accurate support.

Customer Service & Resolution

• Evaluate and act on billing inquiries and payments from clients, agents, school payroll administrators, and third parties.
• Provide a high level of customer service, ensuring a positive experience for all stakeholders.
• Maintain a client-focused mindset, striving to exceed agent and customer expectations in every interaction.
• Resolve billing issues efficiently with a focus on first-call or “once and done” resolution.
• Maintain strong relationships with assigned groups, ensuring consistent communication, responsiveness, and a high level of service.

Quality, Compliance & Performance

• Uphold all regulated and filed rules, ensuring compliance across all billing activities.
• Maintain individual production and quality standards across individual, group, and suspense processing.
• Provide updates on assigned work to ensure transparency and adherence to service level expectations.

Collaboration & Team Support

• Actively facilitate or participate in team meetings, training sessions, and collaborative work efforts.
• Partner with peers and leadership on work prioritization and distribution to meet service expectations.
• Support team members as needed to ensure overall team success and service level achievement.

Process Improvement & Continuous Learning

• Identify opportunities for process improvements, eliminating inefficiencies and enhancing controls and procedures.
• Execute improvement initiatives that drive operational efficiency and accuracy.
• Participate in professional development opportunities, including AINS and/or LOMA coursework (preferred).

Qualifications & Experience

• H.S. Diploma or GED required.
• Experience in billing, premium processing, or insurance operations across multiple lines of business preferred.
• Strong understanding of policy administration and billing systems.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated commitment to accuracy, compliance, and quality performance standards.

Pay Range:

• $24.18 - $33.05/hr.

Salary is commensurate to experience, location, etc.

The Software Engineer II is a mid-level engineering role responsible for the design, development, maintenance, and enhancement of software applications and systems. This role operates with a high degree of autonomy on development and maintenance activities while collaborating cross-functionally to deliver reliable, scalable, and high-quality solutions. The engineer contributes to innovation, process improvement, and technical excellence across the organization.

Software Development & Delivery

• Design, develop, test, debug, and maintain software applications and systems.
• Participate in the full software development lifecycle (SDLC), including requirements analysis, design, development, testing, and deployment.
• Implement enhancements, upgrades, and patches to existing applications.
• Diagnose and resolve system defects, performance issues, and production incidents.
• Ensure application performance, reliability, and quality standards are met.

Technical Execution & Innovation

• Contribute to continuous improvement through research and application of new and existing technologies.
• Participate in proof-of-concept (POC) efforts to evaluate solutions supporting business and technology initiatives.
• Support enterprise application portfolio strategies and modernization efforts.
• Create, maintain, and enhance reusable components and packages (e.g., NuGet, NPM).

Collaboration & Cross-Functional Support

• Work closely with cross-functional teams to gather requirements, analyze user needs, and deliver effective solutions.
• Collaborate with DevOps teams to improve system stability through CI/CD pipelines and automation.
• Partner with team members and stakeholders to support project planning, problem-solving, and execution.
• Provide guidance and feedback to junior engineers and contribute to team knowledge sharing.

Operational Support & Continuous Improvement

• Maintain and support existing applications, ensuring ongoing stability and performance.
• Respond to inquiries, issues, and service requests in a timely and professional manner.
• Identify opportunities to improve development processes, tools, and team effectiveness.
• Contribute to enhancing development capabilities and engineering best practices across teams.

Qualifications

Professional Background

• Bachelor’s degree in Computer Science, Information Technology, or related technical field (or equivalent experience).
• 2–4 years of experience in software development, analysis, and coding.

Technical Skills

• Strong understanding of software development lifecycle (SDLC) and project lifecycle principles.
• Proficiency in one or more programming languages and modern development frameworks.
• Experience with web technologies, APIs, and/or scripting tools.
• Familiarity with DevOps practices, CI/CD pipelines, and version control systems.

Core Competencies

Problem Solving & Analytical Thinking

• Ability to diagnose issues, analyze requirements, and deliver effective solutions.

Collaboration & Communication

• Strong teamwork skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Professional communication when working with business partners and external vendors.

Ownership & Execution

• Capable of working independently on assigned tasks while contributing to team goals.
• Takes accountability for delivering high-quality work on time.

Continuous Learning & Mentorship

• Actively develops technical skills and stays current with emerging technologies.
• Supports and mentors less experienced team members.

Pay Range:

• $76,600.00 - $106,450.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

The Senior Project Manager leads multiple complex data initiatives, ensuring delivery aligns with organizational technology standards, business objectives, and user requirements. Operating with limited supervision, this role is responsible for planning, execution, and oversight of projects across data platforms, analytics, and reporting solutions.

This role partners closely with data engineering, analytics, and business teams to deliver scalable, high-quality data solutions that support enterprise reporting and insights.

Key Responsibilities

• Oversee the successful execution of multiple large-scale projects
• Ensure all IT solutions and services meet company standards and user requirements
• Define and clarify project scope, goals, and deliverables
• Develop and maintain detailed project plans and schedules
• Establish and monitor project budgets
• Identify, document, and escalate risks, issues, and dependencies
• Determine project team structure, roles, and responsibilities
• Lead and motivate cross-functional project teams
• Coordinate activities across multiple organizational functions
• Assign work and ensure deliverables are completed according to plan
• Monitor project progress and adjust plans as needed
• Prepare and deliver comprehensive project status reports
• Communicate effectively with project sponsors, stakeholders, and senior leadership
• Ensure consistent project reporting and governance standards are met

Data Platforms & Analytics Delivery

• Oversee delivery of data warehousing, BI, and analytics initiatives aligned with business reporting and insight needs
• Drive timelines, dependencies, and communication across data engineering, analytics, and business teams
• Ensure data governance, quality, and consistency across systems and reporting layers
• Support the implementation and enhancement of enterprise data platforms within Azure and related ecosystems
• Partner with technical teams to ensure scalable, reliable, and secure data solutions

Leadership & Collaboration

• Act as the primary point of contact for project sponsors and senior leadership
• Foster strong relationships across all lines of business
• Provide guidance and direction to team members and stakeholders
• Drive accountability and performance within project teams

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 4+ years of project management experience
• Proven experience managing multiple projects simultaneously
• Strong leadership, communication, and organizational skills
• Experience working across cross-functional teams
• Certification in Project/Program Management preferred (e.g., PMP, CAPM)

Pay Range

• $89,800.00 - $125,500.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

The Senior Project Manager leads multiple complex projects, ensuring delivery aligns with organizational technology standards, business objectives, and user requirements. Operating with limited supervision, this role is responsible for planning, execution, and oversight of projects, including budgets, schedules, resources, and stakeholder communication.

This role also plays a critical part in advancing AI initiatives, ensuring responsible, scalable, and value-driven implementation of artificial intelligence solutions across the organization.

Key Responsibilities

• Oversee the successful execution of multiple large-scale projects
• Ensure all IT solutions and services meet company standards and user requirements
• Define and clarify project scope, goals, and deliverables
• Develop and maintain detailed project plans and schedules
• Establish and monitor project budgets
• Identify, document, and escalate risks, issues, and dependencies
• Determine project team structure, roles, and responsibilities
• Lead and motivate cross-functional project teams
• Coordinate activities across multiple organizational functions
• Assign work and ensure deliverables are completed according to plan
• Monitor project progress and adjust plans as needed
• Prepare and deliver comprehensive project status reports
• Communicate effectively with project sponsors, stakeholders, and senior leadership
• Ensure consistent project reporting and governance standards are met

AI Project Management & Governance 

• Define and manage project roadmaps for AI initiatives, aligning technical milestones with business value delivery
• Facilitate intake and prioritization of AI use cases, including feasibility assessment, data readiness, and expected ROI
• Establish and enforce AI project governance, including documentation standards, model lifecycle management, and auditability
• Partner with data science, engineering, and business teams to ensure successful deployment and adoption of AI solutions
• Manage vendor relationships and third-party AI tools and platforms, where applicable

Leadership & Collaboration

• Act as the primary point of contact for project sponsors and senior leadership
• Foster strong relationships across all lines of business
• Provide guidance and direction to team members and stakeholders
• Drive accountability and performance within project teams

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 4+ years of project management experience
• Proven experience managing multiple projects simultaneously
• Strong leadership, communication, and organizational skills
• Experience working across cross-functional teams
• Exposure to or experience with AI, data, or advanced analytics initiatives preferred
• Certification in Project/Program Management preferred (e.g., PMP, CAPM)

Pay Range

• $89,800.00 - $125,500.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States.

This role is based in our Springfield, Illinois office and requires full-time onsite presence.

The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments.

Essential Duties and Responsibilities

Leadership and Team Management

• Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts

• Oversee workload distribution, employee performance, and career development planning

• Foster a collaborative, customer-focused, and high-performing team culture

• Provide technical guidance and mentorship to support professional growth across the team

• Manage a distributed desktop support team serving three U.S. locations, remote insurance agents, and remote employees nationwide

Operational Management

• Ensure timely response and resolution of incidents and service requests in accordance with established service level agreements

• Monitor and improve service quality, operational efficiency, and end-user satisfaction

• Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution

• Drive consistency in support processes, documentation, and standard operating procedures

• Identify and implement opportunities to improve workflows, support delivery, and overall service effectiveness for both onsite and remote users

Technical Oversight

• Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, virtual workstations, and related peripherals

• Guide the resolution of complex hardware, software, application, network, and connectivity issues affecting both onsite and remote users

• Ensure reliability, performance, and security of supported endpoint systems

• Partner with infrastructure and application teams to resolve escalated incidents and systemic issues

• Support technology deployments, upgrades, hardware refreshes, and lifecycle management activities

• Ensure effective support processes are in place for remote access, virtual support, device provisioning, and endpoint troubleshooting for users across the U.S.

Strategic Collaboration

• Work with business partners and IT teams to align support services with organizational priorities

• Contribute to business continuity and disaster recovery planning efforts

• Identify opportunities for automation, tooling enhancements, and process improvements

• Support cross-functional initiatives that improve the user support experience and technical operations

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience

• 5 to 10 years of progressive IT support experience, including leadership responsibility

• Experience leading technical support teams, preferably in a Tier 2 support environment

• Strong knowledge of Windows and Mac operating systems

• Strong knowledge of endpoint hardware, peripherals, and desktop support tools

• Experience supporting virtual desktop or virtual workstation environments

• Demonstrated ability to manage SLAs, service metrics, and support performance

• Strong troubleshooting, problem-solving, and decision-making skills

• Excellent verbal and written communication skills

Preferred Qualifications

• Experience leading distributed or multi-site support teams

• Experience supporting remote employees or field-based users in a geographically dispersed environment

• IT certifications or active participation in certification programs

• Experience with scripting, automation, or endpoint management tools

• Knowledge of ITIL or other IT service management frameworks

Key Competencies

• Leadership and team development

• Customer service orientation

• Operational excellence

• Analytical thinking and problem-solving

• Collaboration and stakeholder management

• Ability to work effectively in a fast-paced, evolving environment

Additional Information

• This role is based in Springfield, Illinois and is full-time onsite

• Occasional travel between locations may be required

• Off-hours support may be needed for critical incidents, system changes, or major deployments

• Must be able to work cross-functionally to resolve complex technical issues

• Supports a user base that includes onsite employees, remote employees, and remote insurance agents across the United States

Pay Range: 

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

#VIZI 

#LI-LM1 

Horace Mann is a purpose-driven company that is passionate about educators. We are seeking an experienced Manager of Distributed Database Services to lead a small, high-impact team responsible for the reliability, scalability, and performance of our enterprise database platforms. This role combines hands-on technical leadership with people management, ensuring our distributed data environments support critical business applications securely and efficiently.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of 3 database engineers/administrators
• Set priorities, assign work, and ensure timely delivery of team objectives
• Conduct performance reviews and support career development
• Foster a collaborative, accountable, and continuous improvement culture

Database Platform Ownership

• Oversee administration of distributed database systems (e.g., MongoDB, Cassandra, PostgreSQL, or cloud-native databases)
• Ensure high availability, disaster recovery, backup, and data integrity processes
• Monitor performance, capacity, and system health; drive optimization efforts
• Lead incident response and root cause analysis for production issues

Architecture & Engineering

• Partner with architecture and application teams to design scalable, resilient data solutions
• Define standards and best practices for distributed data platforms
• Evaluate and implement new technologies to enhance performance and reliability

Project Delivery

• Lead database-related projects including upgrades, migrations, and platform enhancements
• Develop project plans, estimates, and timelines
• Coordinate cross-functionally with infrastructure, cloud, security, and development teams

Security, Compliance & Governance

• Ensure adherence to data security, governance, and regulatory requirements
• Implement and maintain access controls, encryption, and audit capabilities
• Maintain documentation for systems, processes, and controls

Financial & Vendor Management

• Support budget planning and cost optimization, including cloud spend
• Manage vendor relationships, licensing, and support agreements

Qualifications

Required

• Bachelor’s degree in Computer Science, MIS, or related field
• 3+ years of experience in IT, with a focus on database administration or engineering
• Experience with distributed or cloud-based database platforms
• Strong understanding of high availability, replication, backup/recovery, and performance tuning

Preferred

• 2+ years of leadership or supervisory experience
• Experience with cloud platforms (AWS and Azure)
• Familiarity with automation, scripting, and monitoring tools
• Experience supporting mission-critical, high-availability environments

Key Skills & Competencies

• Strong leadership and team development skills
• Excellent problem-solving and analytical abilities
• Ability to communicate complex technical concepts to non-technical stakeholders
• Proven ability to manage multiple priorities and deliver results

Work Environment & Expectations

• Hybrid or remote work environment with occasional on-site collaboration
• Participation in on-call rotation or off-hours support as needed
• Fast-paced, collaborative technology environment supporting critical business systems

Pay Range:

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.

Intake Facilitation & Workflow Management

• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
• Coordinate intake activities to ensure efficient progression from request through delivery.
• Ensure intake artifacts are complete, accurate, and actionable.
• Support intake decisions within established governance and prioritization frameworks.
• Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
• Maintain visibility of work across intake and delivery stages for multiple teams.
• Communicate updates on priorities, timelines, and decisions to stakeholders.
• Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.

Cross-Functional Coordination

• Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
• Support delivery readiness by coordinating handoffs and aligning work across teams.
• Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
• Ensure work remains visible, prioritized, and progressing according to plan.

Metrics, Reporting & Operational Insights

• Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
• Develop reporting views that enhance transparency and support decision-making.
• Identify trends, risks, and constraints, escalating as needed.
• Provide insights to improve prioritization, capacity planning, and delivery performance.

Process Improvement

• Identify inefficiencies in intake and delivery workflows.
• Recommend and support implementation of process improvements that increase consistency and reduce delays.
• Contribute to continuous improvement initiatives across the IT/Digital organization.

AI-Enabled Ways of Working

• Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.
• Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.
• Support adoption of emerging tools and best practices across teams.

Qualifications

Professional Background

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
• 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.

Skills & Competencies

Relationship & Communication

• Strong ability to build relationships across business and IT stakeholders.
• Clear and effective communicator, able to simplify complex information.
• Skilled in facilitating discussions to clarify scope, priorities, and ownership.

Operational & Analytical Strength

• Highly organized with the ability to manage multiple workstreams simultaneously.
• Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
• Comfortable making intake and workflow decisions within defined frameworks.

Delivery Knowledge

• Solid understanding of SDLC and IT delivery practices.
• Experience supporting intake processes and coordinating workflows.
• Ability to support consistent handoffs and identify gaps in delivery processes.

Pay Range:

• $66,500.00 - $92,000.00  

Salary is commensurate to experience, location, etc.

#VIZI 
#LI-LM1

Horace Mann is seeking a detail-oriented and organized Document Process Specialist I to support our document management operations. In this role, you will be responsible for accurately processing, reviewing, and managing business documents within our systems to ensure timely and efficient delivery to downstream processes.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with data and documents, and is committed to maintaining high standards of accuracy and quality.

Key Responsibilities

Document Processing & Management

• Process and manage incoming business documents, ensuring they are accurately transitioned into the Document Management System within required timeframes.
• Maintain the integrity and accuracy of documents stored across multiple repositories.
• Perform corrections and updates to documents as requested by business units.

Quality Control & Research

• Process exception and research cases (QC work queue) to resolve discrepancies and ensure document accuracy.
• Apply strong decision-making skills to identify document types, prioritize workflows, and ensure timely processing.
• Support quality standards by maintaining accuracy in document recognition and classification.

Workflow & Productivity

• Manage multiple workstreams and priorities in a high-volume, fast-paced environment.
• Respond to business partner inquiries related to document processing and scanned materials.
• Ensure all work meets established service levels, accuracy standards, and deadlines.

Qualifications & Experience

• H.S. Diploma or GED equivalent required.
• Associate’s Degree in a business-related field or equivalent experience in document management systems and processes.
• Experience working with document management systems, scanning, or indexing processes preferred.
• Strong attention to detail with a high level of accuracy, especially when handling critical business documents and payments.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Strong decision-making and problem-solving skills.
• Excellent communication skills with the ability to interact effectively with diverse stakeholders.
• Proficiency with computers and data entry systems.

Skills & Competencies

• Detail-oriented with a strong focus on accuracy and quality
• Time management and organizational skills
• Analytical thinking and decision-making
• Ability to work independently and as part of a team
• Strong customer and business partner support mindset

Pay Range:

• $18.80 - $25.43/hr. 

Salary is commensurate to experience, location, etc.

Horace Mann is seeking a detail-oriented and experienced Claims Examiner to join our team in a hybrid work environment in Plano, TX office. This role is responsible for setting up and adjudicating claims efficiently while providing exceptional quality service to build customer satisfaction and loyalty. The ideal candidate will have experience in life/health claims, strong organizational skills, and the ability to communicate effectively with policyholders, healthcare providers, and internal teams. If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy making a meaningful impact, this is the perfect opportunity for you!  This is not a fully remote position, and you must be able to commute to the Plano office.

Responsibilities:

• Link and set up Substantive, Group, Wellness, and Physician Consult claims in the work distribution and policy administration system.
• Evaluate submitted claims by reviewing policy provisions and applicable laws to accurately adjudicate claims.
• Provide claimants with necessary forms, instructions, and assistance to ensure a smooth claims process.
• Draft and send letters requesting medical or other necessary information relevant to claim analysis.
• Ensure timely requests, follow-ups, and closeouts on all submitted claims.
• Maintain claim files in compliance with Fair Claims Settlement Practice Regulations and company standards.
• Communicate with policyholders, beneficiaries, and healthcare providers regarding claim handling, denials, payments, and policy provisions in a caring, courteous, and professional manner.
• Process payment, denial, or requests for additional information for Wellness, Physician Consult benefits, group, and substantive products.
• Utilize existing knowledge of medical terminology, diseases, conditions, and treatments relevant to company product lines.
• Maintain satisfactory monthly performance rates for processing multiple substantive and group products.
• Perform other duties as assigned.

Requirements:

• 2+ years of experience in life/health claims or a related field.
• High School Diploma or GED required; Bachelor’s degree preferred.
• LOMA or AHIP coursework completed or willingness to enroll.
• Proficiency in Microsoft Outlook, Word, and Excel; ability to type 40+ WPM.
• Strong written/verbal communication, organizational, and analytical skills.
• Ability to interpret policy provisions, prioritize tasks, and manage workload efficiently.
• Maintain a service-oriented and professional environment while collaborating with other departments.

Pay Range:

                $19.66 - $29.04/hr. 

Salary is commensurate to experience, location, etc.

The Guidewire PolicyCenter Business Systems Analyst serves as a critical liaison between business stakeholders and technical teams, driving the successful delivery of insurance policy administration solutions. This role is responsible for gathering, analyzing, and translating business requirements into functional specifications within the Guidewire PolicyCenter platform.

Key responsibilities include collaborating with underwriting, product, and operations teams to understand business needs; configuring and supporting PolicyCenter functionalities; facilitating workshops and backlog refinement; and ensuring solutions align with business objectives and regulatory requirements. The analyst partners closely with developers, QA teams, and product owners to support design, testing, and implementation activities across the software development lifecycle.

The ideal candidate brings strong knowledge of Property & Casualty insurance processes, hands-on experience with Guidewire PolicyCenter, and demonstrated skills in requirements elicitation, Agile delivery, and stakeholder communication. A focus on problem-solving, continuous improvement, and delivering high-quality, scalable solutions is essential for success in this role. Up to date Guidewire Analyst ACE certification is required.

Pay Range:

• $66,500.00 - $92,000.00  

Salary is commensurate to experience, location, etc.

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At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer, you will play a critical role in supporting, configuring, and enhancing business applications across the organization.

In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.

Key Responsibilities

• Serve as the primary point of contact for application-related issues and user inquiries

• Troubleshoot, analyze, and document system issues; recommend and implement solutions

• Communicate issue status, timelines, and resolutions clearly to stakeholders

• Provide technical support, user guidance, and training as needed

• Assist with data access, reporting, and enabling user self-service capabilities

• Collaborate with Business Analysts and Developers to design and implement system enhancements

• Develop and execute test plans to validate system changes and ensure quality

• Support help desk requests and resolve technical issues in a timely manner

• Maintain a strong understanding of business processes and supported systems

• Configure insurance products, workflows, and processing rules

• Participate in an on-call rotation to monitor nightly production cycles

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or a related field (or equivalent experience)

• Working knowledge of enterprise applications and IT-supported systems

• Strong analytical, problem-solving, and communication skills

• Ability to translate technical concepts for non-technical audiences

• Proven ability to collaborate effectively across teams

Preferred Qualifications

• Experience with system testing and release validation

• Familiarity with reporting tools and data analysis

• Experience with policy administration or claims systems

• Experience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatch

• Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)

• Experience with SQL

Salary Range:

$57,500.00 - $79,100.00  

Salary is commensurate to experience, location, etc.

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Within the P&C domain, this role supports modernization of the data ecosystem including transition from DHIC (DataHub/InfoCenter) to a CDA (Cloud Data Access) architecture that enables access to Guidewire base tables. The role contributes to building consolidated data assets combining Guidewire with legacy P&C mainframe systems.  Support the phased transition from DHIC reporting structures to CDA-based data access framework.  Experience with Guidewire platforms (PolicyCenter, BillingCenter, ClaimCenter) and familiarity with Guidewire data models.  Experience working with Guidewire DHIC and CDA (Cloud Data Access) frameworks required.  

This position has a wide degree of autonomy, and the incumbent must have the ability to move projects forward based on experience and industry standards.  The position is charged with:

•    Anticipating IT industry future directions and relates it to (Horace Mann) evolving needs This includes evolving enterprise data architecture and Guidewire platform capabilities.
•    Applying expertise for the development, specification and communication of the technology architecture that is applicable to their domain
•    Conforms and contributes to standards and environment needs
•    Flexibility to effectively provide leadership when called upon to provide some project management for single project involving their area of technical expertise
•    Works on multiple projects that require in-depth knowledge across multiple technical areas and business segments. Projects will include Guidewire data integration, P&C reporting solutions, and legacy system data consolidation.
•    Typically works on a defined set of solutions in all lifecycle stages for a particular business domain

This position is a seasoned subject matter expert in multiple technical roles. They must have the capacity to work on multiple projects as project leader or as the subject matter expert.

Challenges
•    Establishing, contributions to and team level enforcement of standards and processes
•    Interweaving technology enhancements into business initiatives
•    Proactively exploiting opportunities to improve the operation’s effectiveness and reduce cost
•    Keeping abreast of changes/innovations in the IT field and applying that knowledge in an effective and timely manner to Horace Mann IT practices
•    Establishing and communicating a cohesive technology direction in partnership with the business initiatives
•    Understanding and communicating how their portfolio cooperates and meets the needs of their business domain
•    Helping establish and communicate the changes needed to modernize the IT systems and business processes while maintaining operations and legacy support

Principle Accountabilities
•    Team conformance and contribution to standards
•    Technical solution planning to meet the needs of their business domain
•    Incorporating technology advancements into existing solutions
•    Communication
•    Team’s delivery of the technical portions of projects

Education and Experience 
Bachelor’s degree in Computer science, Information Systems, or other related field, Or equivalent work experience.  4-6 years of IT work experience in multiple IT areas 1-2 years of project management experience.  Must have a commitment to continuing education.  Appropriate industry certification (s) a plus.

Required Competencies
•    Excellent oral and written communication with a strong sense of professionalism and tact.  Must be able to communicate effectively to IT and Business.
•    Self-motivated and goal-oriented individual.  Demonstrated record of initiative,  record of initiative, adaptability and decision making.
•    Proven ability to seek out and solve problems; go beyond the obvious to gain performance
•    Strong project management skills and solid team-player

Technology Competencies
•    Experience required with Guidewire CDA and DHIC 
•    Experience preferred with Snowflake data platform and cloud data warehousing.
•    Experience preferred with dbt (data build tool) for data transformations, testing, and documentation.
•    Strong experience with Guidewire platforms with an understanding of the data model.
•    Strong working knowledge of dependencies between software development and infrastructure design.
•    Specific to targeted platform – Expert level working knowledge of development and debugging tools
•    Strong working knowledge of database design and query including advanced SQL development for large insurance datasets.
•    Strong working knowledge of SDLC and Project Life Cycle principles
•    Expert level working knowledge of platform specific code repository products
•    Specific to targeted platform – strong working knowledge of client-side and server-side scripting
•    Strong design and documentation skills using tools and techniques such as pipeline design patterns,  DB design, and infrastructure diagrams.

Pay Range:

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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We’re growing our sales team serving our niche educator market with warm, school-generated leads (no cold calling), strong training, tools, and a great incentive and commission structure.

Join Horace Mann’s sales team—serve educators, access warm leads, gain mentorship, earn residual income, enjoy remote flexibility, and thrive with our rewarding commission structure.

Sales Opportunities:

• Insurance Specialist (Producer) (1099)  - Launch your career with mentorship from an established agent. Learn the business, build a pipeline, and develop multi-line skills with a clear path to ownership.

• Exclusive Agency Owner / Enhanced Agent (1099)  - Operate in an exclusive territory (no agent overlap). Build and retain a book, earn residual income, and grow long-term equity in your business with marketing, tech, and service support.

• Inside Sales Representative (W2 hourly) - Remote role handling inbound/outbound calls and digital inquiries. Structured shifts, coaching, and quality standards—ideal for high-activity closers who want predictable hours and steady lead flow.

• Worksite Benefit Specialist (1099) - Focus on supplemental/chronic-illness benefits for educators. Lead on group presentations and enrollments; cross-sell life and retirement solutions.

Apply Now!
It only takes 60 seconds to answer a few quick questions about your location, licenses, and career interests. Based on your responses and position availability, we’ll connect you with the next steps.

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Job Title: AVP, Finance & Reporting

Location: Remote

 Position Summary

Leads GAAP and Statutory financial reporting, ensuring accurate reporting, strong internal controls, and compliance with regulatory requirements. Partners with business leaders to support financial planning, strategic initiatives, and enterprise reporting for a public insurance organization. 

Key Responsibilities

• Oversee GAAP, SEC, FINRA, and Statutory (SAP) financial reporting across business segments.
• Ensure accurate accounting across key areas including investments, insurance products, and equity.
• Maintain SOX-compliant internal controls over financial reporting and general ledger processes.
• Support financial planning, modeling, and capital/EPS projections.
• Partner with business leaders on strategic initiatives, new products, and regulatory changes.
• Lead interactions with external auditors and state regulators.
• Monitor and ensure compliance with evolving accounting standards and regulations.

Requirements

• Bachelor’s degree in Accounting; CPA or Master’s degree preferred.
• 10+ years of experience, including 5+ years in a leadership role.
• Strong knowledge of GAAP and Statutory (SAP) accounting in the insurance industry.
• Experience with financial systems and reporting tools.
• Proven leadership, project management, and business partnering skills.

Additional Information

• High-impact role with peak workload during quarter-end and year-end cycles.

Salary Range: $124,200.00 - $175,800.00

Title: Enterprise Risk & Capital Strategy Principal

Location: Remote

Position Summary

This role supports enterprise risk management, capital strategy, and strategic growth initiatives. Partners across actuarial, finance, and investments to drive data-informed decisions that balance risk, return, and regulatory requirements while supporting financial strength and growth. 

Essential Job Functions:

• Play a critical part in ensuring financial strength, optimizing capital allocation, and evaluating strategic growth opportunities.
• Partner closely with actuarial, finance, investments, and executive leadership to drive data-informed decisions that balance risk, return, and regulatory requirements.
• Influence the company’s financial resilience and growth strategy directly by ensuring appropriate risk-taking, efficient capital deployment, and disciplined evaluation of strategic opportunities.
• Play a key role in maintaining strong regulatory standing and supporting rating agency relationships.

Corporate Development & Strategy

• Evaluate strategic initiatives including Mergers & Acquisitions (M&A), reinsurance transactions, distribution partnerships, and new product/market entry.
• Build and review financial models for acquisitions, divestitures, and strategic investments.
• Perform valuation analyses (discounted cash flow [DCF], comparable companies, embedded value where applicable).
• Conduct industry and competitor analysis across life, annuity, and/or Property & Casualty (P&C) markets.
• Support due diligence and integration planning for transactions. 

Capital Modeling & Financial Planning

• Develop and maintain capital models across regulatory and economic frameworks (e.g., risk-based capital [RBC], economic capital, rating agency models such as AM Best/Standard & Poor’s [S&P]).
• Analyze capital adequacy and support capital allocation decisions across business lines.
• Perform sensitivity and scenario testing to assess impacts on surplus, earnings, and ratings.
• Partner with actuarial and finance teams on projections, reserve impacts, and asset-liability management (ALM).
• Support ORSA filings, rating agency submissions, and capital-related disclosures.

Enterprise Risk Management (ERM)

• Support the design, enhancement, and execution of the company’s ERM framework in alignment with National Association of Insurance Commissioners (NAIC) and Own Risk and Solvency Assessments (ORSA) requirements.
• Identify, assess, and monitor key risks including underwriting, market, credit, liquidity, and operational risks.
• Lead risk assessments, scenario analysis, and stress testing (e.g., interest rate shocks, catastrophe events, lapse risk).
• Prepare risk reports and dashboards for senior management and the Board.
• Collaborate with business units to develop and track risk mitigation strategies. 

Qualifications

• Bachelor’s degree in Actuarial Science, Finance, Economics, Mathematics, or related field.
• 5–10+ years of experience in insurance risk management, actuarial, corporate finance, investment banking, or strategy.
• Strong understanding of insurance fundamentals (reserving, pricing, reinsurance, ALM).
• Experience with capital frameworks such as RBC and/or economic capital models.
• Progress toward or attainment of FSA/ASA, CFA, or MBA strongly preferred.
• Advanced Excel skills; experience with modeling tools (e.g., Python, R, VBA, Prophet, AXIS, or similar) is a plus.

Key Competencies

• Strong quantitative and analytical capabilities.
• Investment Banking Experience.
• Ability to translate complex actuarial/financial concepts into business insights.

Compensation: $105,200.00 - $147,950.00 

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The Business Engagement Lead – Security & Infrastructure serves as a strategic and operational partner to Horace Mann’s Security & Infrastructure technology teams. This role ensures effective work intake, prioritization, capacity planning, financial management, and performance reporting to support consistent, predictable technology delivery.

This is a full-time position eligible for remote work from approved U.S. states or hybrid work from Springfield, IL. Remote employees should anticipate occasional travel for on-site collaboration and planning sessions.

Key Duties and Responsibilities

Work Intake, Prioritization & Governance

• Develop and manage a standardized intake process aligned to Technology governance practices.
• Facilitate prioritization discussions based on business value, risk, resource availability, and financial impact.
• Ensure all incoming work is properly scoped, documented, and communicated.

Workload, Capacity & Resource Planning

• Maintain visibility into workload, resource allocation, and team capacity across Security & Infrastructure.
• Partner with leaders to forecast staffing needs and identify resource gaps.
• Provide analytical insights to support vendor strategies and contract decisions.

Financial & Budget Management

• Support annual budget planning, quarterly forecasts, and long-term financial strategy.
• Track actual spend versus budget for labor, tools, vendors, and capital initiatives.
• Conduct variance analysis and recommend corrective actions or optimization opportunities.
• Integrate financial implications into prioritization and planning decisions.

Reporting & Performance Insights

• Develop dashboards and reporting that reflect intake status, KPIs, team performance, and financial progress.
• Prepare executive-ready summaries for leadership communication.
• Automate ongoing reporting to improve operational efficiency.

KPI & Operational Performance Management

• Collaborate with leadership to define and track KPIs that reflect operational effectiveness and financial stewardship.
• Identify performance trends and recommend improvements.
• Promote adoption of metrics that improve transparency and accountability.

Stakeholder Engagement & Collaboration

• Serve as a liaison across Security, Infrastructure, PMO, Finance, and Business Units.
• Translate complex technical issues into business and financial context.
• Facilitate roadmap updates, quarterly business reviews, and intake discussions.

Process Improvement

• Document, refine, and standardize processes related to intake, planning, reporting, and financial management.
• Identify opportunities to streamline operations and drive consistency.
• Ensure alignment with Technology Service Management and PMO frameworks.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Finance, or related field; or equivalent experience.
• 5+ years of experience in business engagement, IT operations, PMO, FP&A, or similar roles.
• Strong financial acumen, including budgeting, forecasting, reporting, and variance analysis.
• Experience with LeanIX, Workday, Excel, or similar tools.
• Excellent analytical, reporting, and communication skills.
• Ability to collaborate across technical, business, and financial teams.
• Ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications

• Understanding of IT Security or Infrastructure concepts (cloud, networking, IAM, operations) preferred but not required.
• Experience supporting technology organizations, IT operations, or service management practices.
• Familiarity with ITIL principles or similar frameworks.

Key Competencies

• Customer Focus
• Accountability
• Collaboration
• Communication Excellence
• Analytical Thinking
• Operational Excellence

Work Environment & Travel Requirements

• Full-time role supporting remote or hybrid work arrangements.
• Remote employees should expect occasional travel (2–4 times per year) for team collaboration and planning.
• Travel is reimbursed in accordance with company policy.

Salary Range:

$105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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Horace Mann is a purpose-driven company that is passionate about educators. The State Product Manager is responsible for developing, executing, and monitoring personal lines product strategy which comprises industry best practices in terms of product design, competitiveness, and risk management. Works closely with State Management, Underwriting, Regulatory, Research, Claims, IT, Finance and others to drive profitable household growth. Leads the execution of key initiatives to improve the financial performance of the auto and property product lines in assigned states. Performs regular analysis of statewide results vs objectives.

Key Job Responsibilities

• Accountable for generating profitable growth in personal auto and residential property policies.
• Contribute to the development of the P&C rate plan and product enhancement schedule.
• Perform financial, market, and industry analysis.
• Responsible for influencing IT, Research, Pricing, Claims and Regulatory to implement product and pricing enhancements.
• Partner with Marketing and Field Sales teams to develop strategies to drive profitable growth.
• Where necessary, develop marketing strategies and P & C strategies to respond to opportunities to drive growth or address profitability issues.
• Maintain relationships with state regulatory departments and negotiate approval for rate and product changes.
• Define underwriting appetite and work with P&C Underwriting to establish and enforce underwriting guidelines.
• Provide business leadership for addressing regulatory changes, business errors or other unforeseen problems.
• Communicate as needed with agents, field leaders, vendors, and other constituencies on state strategies, system initiatives, and P & C initiatives to achieve key strategic goals.
• Leverage AI and other tools to help build statewide strategies.

Qualifications & Skills

• Bachelor’s degree required, MBA a plus.
• CPCU or other insurance designation a plus
• Minimum of 7 years in P&C product management, product development, underwriting, and/or risk management, preferably with a national or super-regional carrier.
• Direct or indirect leadership experience. Experience operating in a matrix environment is also required given the multifunctional nature of execution of initiatives.

Additional Information

• Normal office environment / or remote access / may work irregular hours.
• Requires some travel (up to 25%).

Pay Range:

• $117,500.00 - $173,300.00  

Salary is commensurate to experience, location, etc.

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