Assistant Vice President (AVP)– Enterprise Litigation & Claims Counsel

Horace Mann Educators Corporation – Remote (U.S.) or Hybrid (Springfield, IL / Plano, TX / Madison, WI)

Horace Mann was founded in 1945 by two teachers who saw the need for quality, affordable auto insurance for educators. Since then, we have expanded our mission to helping all educators protect what they have today and prepare for a successful tomorrow. We serve school districts nationwide and are publicly traded on the New York Stock Exchange (symbol: HMN). For more information, visit www.horacemann.com.

As a leading insurance and financial services company focused on meeting the evolving needs of K-12 educators and employees of other non-profit organizations, we are seeking an Assistant Vice President (AVP)– Enterprise Litigation Counsel to join our Office of the General Counsel, Law Division. This position offers flexible work arrangements, including fully remote or hybrid options (Springfield, IL, Addison, TX, or Madison, WI), with occasional travel for key meetings and collaboration.

The Opportunity

This is a highly visible role responsible for leading litigation strategy across the enterprise while remaining closely engaged in the management of significant matters. The AVP – Enterprise Litigation & Claims Counsel will oversee complex, high-exposure, and precedent-setting litigation, partner directly with senior leadership, and play a key role in how the organization evaluates and manages legal risk.

This position is well-suited for an experienced litigator with a demonstrated background in insurance coverage and extra-contractual/bad faith matters who is seeking to broaden their impact beyond individual cases into enterprise-level strategy while remaining engaged in substantive legal work.  The position also requires a business-centric, strategic thinker who has the ability to work proactively with claims and other key business stakeholders to provide exceptional counseling to mitigate litigation risk.

Key Responsibilities

• Lead and execute litigation strategy for complex, high-exposure, and precedent-setting matters across the enterprise
• Serve as a strategic advisor to senior leadership by providing practical, risk-based legal guidance on significant issues
• Direct and manage outside counsel, including active involvement in litigation plans, budgets, pleadings, discovery, motions, and overall case strategy
• Partner with outside counsel in litigation matters as appropriate, including participation in negotiations and key strategic decisions
• Partner closely with Claims leadership on litigation involving coverage, first-party claims, and extra-contractual/bad faith exposure
• Identify litigation trends and emerging risks, and proactively develop enterprise-wide risk mitigation strategies
• Support regulatory inquiries, market conduct matters, and broader enterprise risk management initiatives
• Establish consistent legal positions and best practices across jurisdictions and business lines
• Manage litigation-related legal spend, including forecasting, budgeting, and cost control

Qualifications

• Juris Doctor (JD) from an accredited law school
• Active bar membership in good standing (ability to register as in-house counsel in applicable jurisdictions as needed)
• 12+ years of legal experience with a strong focus on complex litigation
• Meaningful experience with insurance coverage, first-party claims, and extra-contractual/bad faith litigation
• Experience handling or advising on high-exposure, complex litigation matters involving significant financial or reputational risk
• Demonstrated experience managing significant litigation matters and working closely with outside counsel
• Strong litigation judgment and ability to operate independently with limited oversight
• Executive presence with the ability to communicate effectively and build credibility with senior leadership
• Experience in the insurance or financial services industry and/or prior in-house experience preferred
• Exceptional written and oral communication skills, with the ability to convey complex legal concepts clearly to diverse audiences
• Trial experience required

Why Join Horace Mann

• Opportunity to take ownership of significant litigation matters while shaping enterprise-wide strategy
• Direct engagement with senior leadership and meaningful influence on business decisions
• A role that combines hands-on litigation involvement with broader strategic responsibility
• Flexible work environment with fully remote or hybrid options
• Competitive compensation and company-wide bonus program
• Comprehensive benefits, including health, dental, and vision coverage
• Matching 401(k) plan and generous paid time off

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of duties to be performed in this position.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Pay Range:

• $124,200.00 - $175,800.00/annually

Salary is commensurate to experience, location, etc.

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Job Title: Manager, Tax

Location: Springfield, IL (Hybrid)

Position Summary

Leads the organization’s indirect tax function, including sales/use tax, premium tax, and IRS/state information reporting (e.g., Forms W-2, 1099 series). Ensures compliance with multi-state and federal requirements while driving process improvements, automation, and operational efficiency. Partners cross-functionally to provide guidance on tax implications of transactions, reporting obligations, and strategic initiatives.

Key Responsibilities

• Lead end-to-end information reporting processes, including W-2s, 1099-R, and other 1099 filings, ensuring accuracy, timeliness, and compliance with IRS and state requirements.
• Oversee indirect tax compliance, including sales/use, premium, unclaimed property and other transaction-based taxes across multiple jurisdictions.
• Drive process improvements, automation, and system enhancements across indirect tax and information reporting functions to increase efficiency, accuracy, and scalability.
• Manage preparation and review of tax filings and information returns, ensuring adherence to regulatory requirements and internal standards.
• Monitor and interpret changes in tax laws and reporting requirements; assess business impact and implement necessary updates.
• Maintain and strengthen internal controls over tax and reporting processes, including SOX-related controls where applicable.
• Partner with finance, HR, legal, and operations teams to ensure accurate data capture and reporting for tax and information reporting purposes.
• Lead tax and information reporting audits and examinations, coordinating responses with auditors and regulatory authorities.
• Support tax planning strategies and provide guidance on reporting implications of new products, transactions, and business initiatives.
• Lead, develop, and manage tax staff and/or external vendors.

Requirements

• Bachelor’s degree in Accounting.
• 6–10 years of experience.
• Prior supervisory experience preferred.
• CPA preferred.
• Strong knowledge of IRS and multi-state information reporting requirements, as well as indirect tax regulations.

Salary: $89,800.00 - $125,500.00 

• Salary is commensurate to experience, location, etc.

Horace Mann is seeking an experienced and forward-thinking Domain Managing Architect – Cloud to lead our cloud strategy and execution across the enterprise. The ideal candidate will be a thought leader and hands-on expert in modern cloud platforms, cloud technologies, enterprise architecture governance, AI technologies, and scalable architecture frameworks. This role partners closely with business and IT leadership, reports to the Director of Enterprise Architecture, and serves as a key advisor on enterprise cloud strategy.

Responsibilities

• Define, lead, and execute the enterprise cloud strategy, including multi-year migration roadmaps across Azure and AWS for core insurance systems and supporting applications.
• Develop multi-cloud and hybrid cloud strategies, including assessment, workload placement, portability, and decommissioning of legacy systems.
• Partner with infrastructure and platform teams to implement scalable, resilient, and cost-optimized cloud environments.
• Lead cloud migration programs, including rehost, re-platform, refactor, and rebuild strategies.
• Lead modernization efforts including legacy rationalization, decommissioning, and adoption of cloud-native and AI-ready platforms.
• Establish AI governance frameworks including model risk management, explainability, fairness, and compliance.
• Lead and approve Enterprise Architecture Assessments. including AI-enabled and cloud migration solutions.
• Ensure alignment with enterprise standards, security, data, privacy, and responsible AI expectations.
• Drive landing zone design, cloud foundations, FinOps practices, and migration factory models to deliver predictable outcomes at scale.
• Provide end-to-end architecture leadership for large-scale transformation programs.
• Guide business domain architects and engineering teams through complex technical decisions and trade-offs.
• Identify and mitigate architecture risks, and technical debt.

Required Qualifications

• 15+ years of IT experience with 8+ years in architecture leadership roles
• Proven experience leading cloud transformation and legacy modernization programs at enterprise scale
• Exceptional communication and leadership skills in both technical and business contexts
• Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
• Experience working within an Enterprise Architecture framework (e.g., TOGAF).
• Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
• Proven experience leading legacy modernization and enterprise cloud transformation initiatives across complex technology landscapes.
• Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
• Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
• Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
• Experience in risk management and executive-level presentations.
• Knowledge of FinOps and Cloud cost optimization strategies
• Demonstrated ability to lead across organizational boundaries and drive consensus.

Preferred Qualifications

• Experience in the insurance industry is highly preferred.
• Experience implementing AI governance frameworks in regulated environments.
• Exposure to Agentic AI and Generative AI (LLMs, RAG, vector databases)

Certifications in cloud platforms (e.g., Azure Solutions Architect, AWS SA).

Pay Range:

• $124,200.00 - $175,800.00  

Salary is commensurate to experience, location, etc.

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The Domain Managing Architect provides strategic architectural leadership across the Digital domains. This role leverages enterprise architecture disciplines, frameworks, and tools to ensure that technology solutions align with the long-term best interests of Horace Mann.

Key Responsibilities
•    Develop and maintain current, future, and transitional state architectures.
•    Create conceptual, logical, and physical architecture models and diagrams.
•    Formulate and review high-level design documents.
•    Define, document, and govern architectural decisions across programs and projects.
•    Develop and enforce architecture policies, standards, and processes in partnership with the Chief Architect and CIO.
•    Identify and establish new enterprise building blocks and reusable architectural patterns.
•    Establish AI governance frameworks including model risk management, explainability, fairness, and compliance.
•    Lead and approve Enterprise Architecture Assessments. including AI-enabled and cloud migration solutions.
•    Ensure alignment with enterprise standards, security, data, privacy, and responsible AI expectations.
•    Provide best-practice guidance in evaluating and selecting vendor products and technology platforms.
•    Partners with Solution Delivery teams, architects, and technical leads to maintain current, target, and transition architectures.
•    Facilitate consensus across diverse technical and business teams.
•    Lead modernization efforts including legacy rationalization, decommissioning, and adoption of cloud-native and AI-ready platforms.
•    Communicate complex technical concepts clearly to executive and non-technical audiences.
•    Identify and mitigate architecture risks, and technical debt.
 
Required Qualifications
•    10+ years of IT experience with 5+ years in architecture leadership roles 
•    Proven experience leading cloud transformation and legacy modernization programs at enterprise scale 
•    Exceptional communication and leadership skills in both technical and business contexts
•    Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
•    Experience working within an Enterprise Architecture framework (e.g., TOGAF).
•    Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
•    Proven experience leading legacy modernization and enterprise cloud transformation initiatives across complex technology landscapes.
•    Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
•    Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
•    Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
•    Experience in risk management and executive-level presentations.
•    Demonstrated ability to lead across organizational boundaries and drive consensus.
•    Experience with digital transformation

Preferred Qualifications
•    Experience in the insurance industry is highly preferred.
•    Experience in the Customer, Distribution and Producer/Agent business domains
•    Experience implementing AI governance frameworks in regulated environments.
•    Exposure to Agentic AI and Generative AI (LLMs, RAG, vector databases) 
•    Certifications in cloud platforms (e.g., Azure Solutions Architect, AWS SA).

Pay Range:

• $124,200.00 - $175,800.00  

Salary is commensurate to experience, location, etc.

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Horace Mann is a purpose-driven company that is passionate about educators. 

The Technical Architect provides strategic architectural leadership across the Life and Retirement domain. This role leverages enterprise architecture disciplines, frameworks, and tools to ensure technology solutions align with the long-term best interests of Horace Mann.

Key Responsibilities

• Develop and maintain current, future, and transitional state architectures.
• Create conceptual, logical, and physical architecture diagrams.
• Formulate and review high-level design documents.
• Define, document, and govern architectural decisions across programs and projects.
• Develop and enforce architecture policies, standards, and processes in partnership with the Chief Architect and CIO.
• Identify and establish new enterprise building blocks and reusable architectural patterns.
• Guides architects and technical leads in aligning application development with architectural best practices.
• Provide best-practice guidance in evaluating and selecting vendor products and technology platforms.
• Lead risk identification and mitigation related to architecture decisions.
• Collaborate with Solution Delivery Partners, architects, and technical leads to maintain current, target, and transition architectures.
• Serve as a key contributor to strategic planning, roadmap development, and major program implementation.
• Communicate complex technical concepts clearly to executive and non-technical audiences.
• Prepare and present executive-level recommendations.
• Establish best practices for architecture diagram development, governance, and repository management.

Job Requirements

• Bachelor’s degree in a related technical field or equivalent experience.
• 6–9 years of relevant experience in architecture or related technical leadership roles.
• Brings broad cross-domain knowledge spanning enterprise and solution architecture, data platforms, integration, infrastructure, networking, and security to design scalable, secure, and resilient enterprise solutions.
• Experience working within an Enterprise Architecture framework (e.g., TOGAF).
• Fluency in modern architecture practices, including cloud-native, microservices, event-driven, and AI-enabled architectures.
• Fluency in legacy modernization and enterprise cloud transformation initiatives across technology landscapes.
• Ability to define and govern enterprise architecture standards, patterns, reference architectures, and technology roadmaps aligned with business strategy.
• Expertise in creating architecture artifacts and diagrams (e.g., Visio, draw.io).
• Collaborate with business leaders, IT leadership, and engineering organizations to translate strategic objectives into scalable technology solutions.
• Demonstrated ability to lead across organizational boundaries and drive consensus.

Experience in the insurance industry is preferred.

Pay Range:

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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Job Title: HR Systems & Reporting Specialist

Location: Springfield / Hybrid

Position Summary

Provides day-to-day support, system administration, and optimization across HR platforms including Workday, Greenhouse, Cornerstone, and Everbridge. Ensures data accuracy and system functionality while supporting HR operations through reporting, analytics, and continuous process improvements. Delivers advanced system support across HCM, ATS, and LMS platforms, and partners with HR and business leaders to enhance processes and drive data-informed decision-making. 

Key Responsibilities

• Provide Tier 1–2 support and troubleshooting for HR systems (HCM, ATS, LMS, etc.).
• Create and maintain recurring and ad hoc reports and dashboards.
• Monitor data integrity and perform audits to ensure accuracy and compliance.
• Configure system features and workflows across HR platforms.
• Support system upgrades, testing, and release management activities.
• Partner with stakeholders to define and resolve issues and implement enhancements.
• Document processes, procedures, and user guides.
• Assist with ongoing system maintenance and improvement initiatives.

Requirements

• Bachelor’s degree in business, HR, Information Systems or related field preferred, or equivalent experience.
• 1+ year of experience supporting HR systems or in an HR/IT environment.
• Familiarity with systems such as Workday, Greenhouse, Cornerstone, or Everbridge.
• Strong analytical, problem-solving, and Excel skills.
• Ability to manage multiple priorities and work independently.

Salary range: $66,500.00 - $92,000.00

• Salary is commensurate to experience, location, etc.

The Software Engineer II is a mid-level engineering role responsible for the design, development, maintenance, and enhancement of software applications and systems. This role operates with a high degree of autonomy on development and maintenance activities while collaborating cross-functionally to deliver reliable, scalable, and high-quality solutions. The engineer contributes to innovation, process improvement, and technical excellence across the organization.

Software Development & Delivery

• Design, develop, test, debug, and maintain software applications and systems.
• Participate in the full software development lifecycle (SDLC), including requirements analysis, design, development, testing, and deployment.
• Implement enhancements, upgrades, and patches to existing applications.
• Diagnose and resolve system defects, performance issues, and production incidents.
• Ensure application performance, reliability, and quality standards are met.

Technical Execution & Innovation

• Contribute to continuous improvement through research and application of new and existing technologies.
• Participate in proof-of-concept (POC) efforts to evaluate solutions supporting business and technology initiatives.
• Support enterprise application portfolio strategies and modernization efforts.
• Create, maintain, and enhance reusable components and packages (e.g., NuGet, NPM).

Collaboration & Cross-Functional Support

• Work closely with cross-functional teams to gather requirements, analyze user needs, and deliver effective solutions.
• Collaborate with DevOps teams to improve system stability through CI/CD pipelines and automation.
• Partner with team members and stakeholders to support project planning, problem-solving, and execution.
• Provide guidance and feedback to junior engineers and contribute to team knowledge sharing.

Operational Support & Continuous Improvement

• Maintain and support existing applications, ensuring ongoing stability and performance.
• Respond to inquiries, issues, and service requests in a timely and professional manner.
• Identify opportunities to improve development processes, tools, and team effectiveness.
• Contribute to enhancing development capabilities and engineering best practices across teams.

Qualifications

Professional Background

• Bachelor’s degree in Computer Science, Information Technology, or related technical field (or equivalent experience).
• 2–4 years of experience in software development, analysis, and coding.

Technical Skills

• Strong understanding of software development lifecycle (SDLC) and project lifecycle principles.
• Proficiency in one or more programming languages and modern development frameworks.
• Experience with web technologies, APIs, and/or scripting tools.
• Familiarity with DevOps practices, CI/CD pipelines, and version control systems.

Core Competencies

Problem Solving & Analytical Thinking

• Ability to diagnose issues, analyze requirements, and deliver effective solutions.

Collaboration & Communication

• Strong teamwork skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Professional communication when working with business partners and external vendors.

Ownership & Execution

• Capable of working independently on assigned tasks while contributing to team goals.
• Takes accountability for delivering high-quality work on time.

Continuous Learning & Mentorship

• Actively develops technical skills and stays current with emerging technologies.
• Supports and mentors less experienced team members.

Pay Range:

• $76,600.00 - $106,450.00  

Salary is commensurate to experience, location, etc.

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We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field agents and remote employees across the United States.

This role is based in our Springfield, Illinois office and requires full-time onsite presence.

The IT Manager, Desktop Support is responsible for delivering high-quality end-user support services, maintaining system reliability, and driving continuous improvement across desktop, virtual, and endpoint environments. This leader will combine strong technical knowledge with proven people leadership to develop staff, optimize support operations, and ensure support services meet organizational needs across both onsite and remote work environments.

Essential Duties and Responsibilities

Leadership and Team Management

• Lead, coach, and develop a team of Technical Support Analysts and Senior Technical Support Analysts

• Oversee workload distribution, employee performance, and career development planning

• Foster a collaborative, customer-focused, and high-performing team culture

• Provide technical guidance and mentorship to support professional growth across the team

• Manage a distributed desktop support team serving three U.S. locations, remote insurance agents, and remote employees nationwide

Operational Management

• Ensure timely response and resolution of incidents and service requests in accordance with established service level agreements

• Monitor and improve service quality, operational efficiency, and end-user satisfaction

• Establish, track, and report on key performance indicators such as SLA performance, service quality, and first-contact resolution

• Drive consistency in support processes, documentation, and standard operating procedures

• Identify and implement opportunities to improve workflows, support delivery, and overall service effectiveness for both onsite and remote users

Technical Oversight

• Oversee support and maintenance of end-user technologies, including desktops, laptops, Mac systems, virtual workstations, and related peripherals

• Guide the resolution of complex hardware, software, application, network, and connectivity issues affecting both onsite and remote users

• Ensure reliability, performance, and security of supported endpoint systems

• Partner with infrastructure and application teams to resolve escalated incidents and systemic issues

• Support technology deployments, upgrades, hardware refreshes, and lifecycle management activities

• Ensure effective support processes are in place for remote access, virtual support, device provisioning, and endpoint troubleshooting for users across the U.S.

Strategic Collaboration

• Work with business partners and IT teams to align support services with organizational priorities

• Contribute to business continuity and disaster recovery planning efforts

• Identify opportunities for automation, tooling enhancements, and process improvements

• Support cross-functional initiatives that improve the user support experience and technical operations

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience

• 5 to 10 years of progressive IT support experience, including leadership responsibility

• Experience leading technical support teams, preferably in a Tier 2 support environment

• Strong knowledge of Windows and Mac operating systems

• Strong knowledge of endpoint hardware, peripherals, and desktop support tools

• Experience supporting virtual desktop or virtual workstation environments

• Demonstrated ability to manage SLAs, service metrics, and support performance

• Strong troubleshooting, problem-solving, and decision-making skills

• Excellent verbal and written communication skills

Preferred Qualifications

• Experience leading distributed or multi-site support teams

• Experience supporting remote employees or field-based users in a geographically dispersed environment

• IT certifications or active participation in certification programs

• Experience with scripting, automation, or endpoint management tools

• Knowledge of ITIL or other IT service management frameworks

Key Competencies

• Leadership and team development

• Customer service orientation

• Operational excellence

• Analytical thinking and problem-solving

• Collaboration and stakeholder management

• Ability to work effectively in a fast-paced, evolving environment

Additional Information

• This role is based in Springfield, Illinois and is full-time onsite

• Occasional travel between locations may be required

• Off-hours support may be needed for critical incidents, system changes, or major deployments

• Must be able to work cross-functionally to resolve complex technical issues

• Supports a user base that includes onsite employees, remote employees, and remote insurance agents across the United States

Pay Range: 

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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Horace Mann is a purpose-driven company that is passionate about educators. We are seeking an experienced Manager of Distributed Database Services to lead a small, high-impact team responsible for the reliability, scalability, and performance of our enterprise database platforms. This role combines hands-on technical leadership with people management, ensuring our distributed data environments support critical business applications securely and efficiently.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of 3 database engineers/administrators
• Set priorities, assign work, and ensure timely delivery of team objectives
• Conduct performance reviews and support career development
• Foster a collaborative, accountable, and continuous improvement culture

Database Platform Ownership

• Oversee administration of distributed database systems (e.g., MongoDB, Cassandra, PostgreSQL, or cloud-native databases)
• Ensure high availability, disaster recovery, backup, and data integrity processes
• Monitor performance, capacity, and system health; drive optimization efforts
• Lead incident response and root cause analysis for production issues

Architecture & Engineering

• Partner with architecture and application teams to design scalable, resilient data solutions
• Define standards and best practices for distributed data platforms
• Evaluate and implement new technologies to enhance performance and reliability

Project Delivery

• Lead database-related projects including upgrades, migrations, and platform enhancements
• Develop project plans, estimates, and timelines
• Coordinate cross-functionally with infrastructure, cloud, security, and development teams

Security, Compliance & Governance

• Ensure adherence to data security, governance, and regulatory requirements
• Implement and maintain access controls, encryption, and audit capabilities
• Maintain documentation for systems, processes, and controls

Financial & Vendor Management

• Support budget planning and cost optimization, including cloud spend
• Manage vendor relationships, licensing, and support agreements

Qualifications

Required

• Bachelor’s degree in Computer Science, MIS, or related field
• 3+ years of experience in IT, with a focus on database administration or engineering
• Experience with distributed or cloud-based database platforms
• Strong understanding of high availability, replication, backup/recovery, and performance tuning

Preferred

• 2+ years of leadership or supervisory experience
• Experience with cloud platforms (AWS and Azure)
• Familiarity with automation, scripting, and monitoring tools
• Experience supporting mission-critical, high-availability environments

Key Skills & Competencies

• Strong leadership and team development skills
• Excellent problem-solving and analytical abilities
• Ability to communicate complex technical concepts to non-technical stakeholders
• Proven ability to manage multiple priorities and deliver results

Work Environment & Expectations

• Hybrid or remote work environment with occasional on-site collaboration
• Participation in on-call rotation or off-hours support as needed
• Fast-paced, collaborative technology environment supporting critical business systems

Pay Range:

• $105,200.00 - $147,950.00  

Salary is commensurate to experience, location, etc.

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The IT Engagement Coordinator plays a critical role in connecting business demand with IT delivery execution. This role ensures that work flows efficiently from intake through delivery by coordinating across business partners and cross-functional IT teams. The coordinator promotes visibility, alignment, and operational efficiency across the IT/Digital portfolio while supporting consistent, high-quality engagement practices.

Intake Facilitation & Workflow Management

• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
• Coordinate intake activities to ensure efficient progression from request through delivery.
• Ensure intake artifacts are complete, accurate, and actionable.
• Support intake decisions within established governance and prioritization frameworks.
• Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
• Maintain visibility of work across intake and delivery stages for multiple teams.
• Communicate updates on priorities, timelines, and decisions to stakeholders.
• Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.

Cross-Functional Coordination

• Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
• Support delivery readiness by coordinating handoffs and aligning work across teams.
• Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
• Ensure work remains visible, prioritized, and progressing according to plan.

Metrics, Reporting & Operational Insights

• Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
• Develop reporting views that enhance transparency and support decision-making.
• Identify trends, risks, and constraints, escalating as needed.
• Provide insights to improve prioritization, capacity planning, and delivery performance.

Process Improvement

• Identify inefficiencies in intake and delivery workflows.
• Recommend and support implementation of process improvements that increase consistency and reduce delays.
• Contribute to continuous improvement initiatives across the IT/Digital organization.

AI-Enabled Ways of Working

• Leverage AI-enabled tools to enhance intake clarity, documentation quality, workflow analysis, and reporting.
• Promote practical and responsible use of AI to improve speed, efficiency, and quality of work.
• Support adoption of emerging tools and best practices across teams.

Qualifications

Professional Background

• Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
• 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.

Skills & Competencies

Relationship & Communication

• Strong ability to build relationships across business and IT stakeholders.
• Clear and effective communicator, able to simplify complex information.
• Skilled in facilitating discussions to clarify scope, priorities, and ownership.

Operational & Analytical Strength

• Highly organized with the ability to manage multiple workstreams simultaneously.
• Strong analytical skills with the ability to interpret metrics and identify bottlenecks.
• Comfortable making intake and workflow decisions within defined frameworks.

Delivery Knowledge

• Solid understanding of SDLC and IT delivery practices.
• Experience supporting intake processes and coordinating workflows.
• Ability to support consistent handoffs and identify gaps in delivery processes.

Pay Range:

• $66,500.00 - $92,000.00  

Salary is commensurate to experience, location, etc.

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Horace Mann is seeking a detail-oriented and organized Document Process Specialist I to support our document management operations. In this role, you will be responsible for accurately processing, reviewing, and managing business documents within our systems to ensure timely and efficient delivery to downstream processes.

This position is ideal for someone who thrives in a fast-paced environment, enjoys working with data and documents, and is committed to maintaining high standards of accuracy and quality.

Key Responsibilities

Document Processing & Management

• Process and manage incoming business documents, ensuring they are accurately transitioned into the Document Management System within required timeframes.
• Maintain the integrity and accuracy of documents stored across multiple repositories.
• Perform corrections and updates to documents as requested by business units.

Quality Control & Research

• Process exception and research cases (QC work queue) to resolve discrepancies and ensure document accuracy.
• Apply strong decision-making skills to identify document types, prioritize workflows, and ensure timely processing.
• Support quality standards by maintaining accuracy in document recognition and classification.

Workflow & Productivity

• Manage multiple workstreams and priorities in a high-volume, fast-paced environment.
• Respond to business partner inquiries related to document processing and scanned materials.
• Ensure all work meets established service levels, accuracy standards, and deadlines.

Qualifications & Experience

• H.S. Diploma or GED equivalent required.
• Associate’s Degree in a business-related field or equivalent experience in document management systems and processes.
• Experience working with document management systems, scanning, or indexing processes preferred.
• Strong attention to detail with a high level of accuracy, especially when handling critical business documents and payments.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Strong decision-making and problem-solving skills.
• Excellent communication skills with the ability to interact effectively with diverse stakeholders.
• Proficiency with computers and data entry systems.

Skills & Competencies

• Detail-oriented with a strong focus on accuracy and quality
• Time management and organizational skills
• Analytical thinking and decision-making
• Ability to work independently and as part of a team
• Strong customer and business partner support mindset

Pay Range:

• $18.80 - $25.43/hr. 

Salary is commensurate to experience, location, etc.