MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We are looking for a results-oriented Senior Customer Success Manager, who is passionate about being a strategic partner to our clients. This role is responsible for developing and maintaining strong relationships with key accounts, serving as the expert to drive program success, improve customer adoption, and identify growth opportunities.

As the primary point of contact for your accounts, you will oversee all aspects of client engagements across a variety of services, ensuring client goals are met while proactively addressing inquiries, goals, and expectations. You will collaborate closely with Operations, Strategy, and Analytics partners to reduce churn, secure upsells, and drive measurable ROI for our clients. Additionally, you will lead strategic conversations, including performance reviews (QBRs), and provide insights that enhance long-term client success.

This role requires a proactive, strategic thinker who can work both autonomously and collaboratively in a fast-paced environment. The Senior Client Success Manager will play a key role in shaping the client experience at Zeta.

RESPONSIBILITIES

• Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth.
• Partner with Customer Success leadership to manage and scale accounts, ensuring long-term growth and performance optimization
• Serve as the main point of contact for client communications, program management, and strategic recommendations, ensuring seamless customer experience.
• Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion.
• Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic thought partnership and recommendations that drive performance improvements, creative enhancements, and revenue growth.
• Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals.
• Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance.
• Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented, coordinated across teams, and executed.
• Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness.

REQUIREMENTS 

• 5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function.
• Proven ability to develop and nurture client relationships at all levels of the decision-making process.
• Strong communication skills with the ability to drive client and executive-level conversations.
• Exceptional oral and written communication skills, including business writing, training, and presentation abilities.
• Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively.
• In-depth knowledge of the complex MarTech landscape
• Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally.
• Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $90,000.00, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-RP1

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience.

What You’ll Do

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
• Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
• Coach, support, and develop team members to ensure high-quality execution and accountability

Who You Are

Tend Values

• Tend to Others: You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
• Embrace Our Differences: You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
• Be Brave Enough to Lead: You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
• Savor the Ride: You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
• Rooted in Growth: You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.

Role-Based Competencies

• Move with Purpose: You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
• Create Clarity and Direction: You organize complex rollouts, training schedules, and multi-studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
• Make It Make Sense: You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.

What You Have

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance.
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - Annual bonus based on company and individual performance

#LI-Hybrid

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Senior Manager, Clinical Collaboration plays a critical role in strengthening and scaling collaboration between Thyme Care’s Care Team and our Oncology Practice Partners, as well as driving overall contract success. This role is focused on ensuring our clinical partnerships are patient focused, effective, flexible, and aligned to each practice’s unique needs, while driving high satisfaction and long-term engagement across our network.

This role sits at the intersection of clinical care, operations, and partnership strategy. The Senior Manager, Clinical Collaboration directly impacts how effectively Thyme Care integrates into oncology practices, ultimately improving care coordination, provider experience, contract success, and patient outcomes across the cancer journey.

Collaboration with oncology practices can look different depending on practice size, structure, and preferences. Some practices rely heavily on Thyme Care support, while others prefer a lighter-touch partnership. This role will help design, operationalize, and continuously improve collaboration models that meet practices where they are—while maximizing value for patients and partners.

This is a client-facing role that works closely with internal cross-functional teams and external clinical leadership at partner practices.

• Clinical Collaboration Strategy
  
  
• Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams (e.g., nurses, social workers, care coordinators).
• Tailor collaboration approaches based on practice preferences, size, and level of desired engagement.
• Beta test and rollout new products and features that support clinical collaboration (such as Thyme Care Signal)

• Cross-Functional Partnership
  
  

• • Partner closely with Care Delivery to design and refine operational workflows that support effective collaboration.
  • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices. 
  • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics.
  • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices.
    
    

• Client & Practice Engagement
  
  
• Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership.
• Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors.
• Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges.
  
  
• Continuous Improvement
  
  
• Identify trends, gaps, and opportunities across the practice network to improve collaboration at scale.
• Translate practice feedback and operational insights into actionable recommendations for internal teams.
  Support pilot programs and new collaboration initiatives, helping scale successful models across the network.

Executive alignment

• • Own creation, alignment, and communication of initiative strategy and goals
  • Provide regular updates against goals and surface key wins and challenges to leadership 
  • Scope and advocate for resources and budget, when necessary, to achieve goals 

WHAT YOU’VE DONE

Required Qualifications

• 5+ years of experience in healthcare, working with providers, clinical operations, or value-based care models
• Experience partnering with provider organizations (oncology, specialty care, or private practice preferred)
• Proven ability to lead cross-functional initiatives and drive operational programs from design to execution
• Strong understanding of provider workflows and clinical practice operations
• Experience influencing internal and external stakeholders without direct authority
• Data-driven approach to measuring performance and improving outcomes
• Comfortable operating in fast-paced, ambiguous environments

Nice-to-Have Qualifications:

• Clinical background with transition into operations, strategy, or program leadership
• Experience in oncology, palliative care, or specialty care models
• Background in value-based care, care coordination, or provider enablement
• Experience in digital health, health tech, or startup environments

WHAT LEADS TO SUCCESS

Act with our members in mind. You are deeply motivated by improving the patient and provider experience. You understand how strong clinical collaboration directly impacts outcomes and brings that lens to every decision.
Move with purpose. You are highly proactive and execution-oriented. You can take a concept from idea to implementation, prioritize effectively across competing initiatives, and drive measurable outcomes.
Comfortable with ambiguity. You thrive in environments where processes are still being defined. You are able to create structure where none exists and adapt quickly as priorities evolve.
Clinical and operational fluency. You understand how care is delivered in practice settings and can translate between clinical needs and operational solutions. You know how to “meet practices where they are” while still driving forward progress.
Influence without authority. You build trust quickly and can align diverse stakeholders—including providers, clinical leadership, and internal teams—toward shared goals, even when incentives or perspectives differ.
Strong communicator. You can simplify complex ideas, tailor your message to different audiences, and navigate nuanced, sometimes sensitive conversations with confidence.
Systems thinker with a builder mindset. You can zoom out to design scalable collaboration models while also diving into the details to operationalize them. You’re energized by building and refining processes that can scale across a network.
Data-driven and outcomes-oriented. You define success clearly, use data to track performance, and continuously iterate to improve results—whether that’s provider engagement, enrollment growth, or care coordination effectiveness.
Resilient and solutions-focused. You navigate challenges with a problem-solving mindset, push through obstacles, and maintain momentum in the face of competing priorities and evolving goals.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

The role…

At Soho House, the Bartender is responsible for preparing alcoholic and nonalcoholic beverages, serving food and providing excellent service accompanied by memorable experiences to all guests and members who visit a Soho House & Co. property. As a Bartender you are an extension of the brand, management team and global food and drink program. As a result, you will be responsible for professional behavior, charismatic and positive energy to create a fun environment that drives conversation and sales.

A successful Bartender will greet customers, learn and remember their preferences, answer questions, recommend menu items, and prepare and serve beverages. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. To succeed as a Soho House Bartender, you should have a neat appearance and an engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable with a thirst for all things craft cocktails!

Main Duties

• Follow steps of service and company guidelines for preparing cocktails, juices, coffee and drinks used at the bar
• Maintain a clean and organized section as well as collaborate with other bartenders to; wash glassware and utensils after each use, Clean up after customers and clean work area
• Educate guests and members about beverage options learned through House Tonic trainings
• Discuss and describe daily specials, seasonally influenced menu items and food pairing options to promote additional sales through creating optimal experience for dining
• Collect payment on all sold items and operate a cash register
• Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products as well as determine when a customer has had too much alcohol
• Arrange bottles and glasses to make attractive displays that promote specific beverage options and can increase overall sales and member / guest experience
• Serve customers in a friendly and helpful manner
• Monitor and maintain an inventory of supplies and delegate replenishment of items to Barbacks
• Mix ingredients according to drink recipes to maintain a globally unified beverage program and consistent experience
• Performs other duties as assigned by supervisor/manager 

Required Skills/Qualifications

• 2+ years’ experience working in high-volume F&B operation
• Craft cocktail experience and working with seasonally influenced perishable items
• Experience making coffee drinks a plus
• Ability to multitask and deliver drink requests in a timely and efficient manner while maintaining consistency
• Strong communication and people skills
• Flexible schedule and reliable
• Tips certified
• Micros a plus

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry or lift at least 40 pounds.
• Occasionally kneel, bend, crouch and climb as required.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it.

Reporting to the Director, Field Operations, Flexdrive is seeking a Senior Manager, AV Operations to lead a portfolio of AV markets. This role sits between the Director and the Operations Managers — translating strategic direction into field execution, developing the Operations Manager layer, and ensuring operational performance is consistent, safe, and scalable across markets.

This is a role for a senior operational leader who leads from the front — running a multi-market program with precision, holding a high bar across a team of managers, and owning the AV Partner relationship at a program level. The operational framework, safety programs, and partner protocols are established, and this leader's first job is executing within them at a high standard. As we scale, this role will also take on program-building scope — translating operational experience into repeatable systems and supporting new market readiness. You will be accountable for fleet readiness, team performance, safety compliance, and the operational health of every market in your portfolio.

Responsibilities:

Multi-Market Operational Leadership

• Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets — holding Operations Managers accountable to outcomes, aligning team execution to organizational goals, and acting quickly to close performance gaps before they compound.
• Operational Standards & Consistency: Drive adherence to established SOPs, safety standards, and partner compliance requirements across all markets — ensuring consistent, high-quality execution and elevating performance through your Operations Manager team.
• Safety-First Leadership: Set and model a non-negotiable safety standard across all markets. Ensure incident response protocols are executed correctly at every site, escalations are handled with rigor, and safety documentation meets partner and regulatory requirements.
• Operational Continuity: Sustain 24/7 operational continuity across markets — identifying systemic risks before they become outages, ensuring Operations Managers have the resources and clarity to perform, and maintaining alignment between field execution and broader organizational objectives.

People Leadership & Team Development

• Team Development & Accountability: Develop and lead a team of Operations Managers — setting shared OKRs, providing regular coaching and feedback, and building the management depth needed to sustain high performance and drive continuous improvement across the portfolio.
• Workforce Capability & Culture: Foster a high-performing, safety-first culture across all markets — ensuring teams are fully trained, certified, and equipped for success. Champion continuous learning and create consistent opportunities for career development at every level of the team.
• Talent Pipeline & Org Readiness: Identify and develop high-potential talent within the workforce, ensuring each market maintains a strong internal pipeline. Partner with the Director on hiring, org structure, and leadership readiness as the portfolio evolves.

Partner & Stakeholder Collaboration

• AV Partner Program-Level Relationship: Own the AV Partner relationship at a program level — representing Flexdrive's operational performance in partner reviews, serving as the primary escalation point above market-level coordination, and ensuring compliance with partner requirements across all markets.
• Cross-Functional Alignment: Connect cross-functional teams — Safety, Training, Compliance, and FP&A — around shared operational goals. Advocate for field realities in planning and investment decisions, and ensure field operations are supported by the right resources, processes, and tooling.
• Regulatory & Audit Compliance: Ensure all markets maintain full compliance with local, state, and federal AV regulations. Own audit readiness across the portfolio and ensure documentation standards are upheld at every site.
• Vendor Oversight & Escalation: Serve as the strategic bridge between internal stakeholders, third-party service partners, and local depot leadership. While Operations Managers own daily floor execution, you will provide high-level oversight, resolve complex escalations, and ensure workflows consistently hit program SLAs.

Performance, Reporting & Continuous Improvement

• Metrics & Reporting Frameworks: Develop and own operational reporting across markets — building the metrics and reporting frameworks needed to monitor fleet performance, surface trends, and drive data-backed accountability through your Operations Manager team.
• Process Improvement & Efficiency: Lead cross-functional initiatives that drive process improvements and enhance operational efficiency across the portfolio. Identify systemic gaps, translate findings into actionable solutions, and ensure Operations Managers execute against them.
• Market Expansion Readiness: As new markets are added to the portfolio, ensure launch readiness by preparing Operations Managers and field teams with the training, certification, and operational playbooks needed to perform from day one.

Experience

• 8+ years of progressive operational leadership, with demonstrated experience managing multi-site or multi-market operations in a safety-critical environment.
• Proven track record leading managers — developing, coaching, and holding accountable a team of operational leaders across geographically distributed sites.
• Experience in AV, fleet, transportation, logistics, or a similarly regulated operational environment, with deep familiarity with safety management systems, high-voltage (HV) EV environments, strict chain-of-custody compliance for sensitive hardware, and regulatory compliance requirements.
• Demonstrated ownership mindset — experience setting OKRs, leading programmatic initiatives with a high degree of autonomy, and driving accountability through effective delegation across a team of managers.
• Data fluency — experience building performance metrics and reporting frameworks, interpreting operational trends, and using data to drive decisions and team accountability at scale.
• Excellent communication and leadership presence, with the ability to tailor communication for a broad range of audiences — from field teams to senior leadership, cross-functional partners, and external technology partners.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft Flexdrive hub or office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $127,920 - $159,900, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter.

About the Role

Flexdrive is at the forefront of the autonomous vehicle (AV) revolution. As the Manager, AV Technical Operations, you will be the program leader responsible for establishing and scaling our internal AV technical service operations..

In this highly visible role, you will lead the design, launch, and ongoing performance of our internal AV service and maintenance operation. You will partner with our recruitment team to build the founding team of Technicians, help lead the development of a technical training and certification program, and create the definitive playbook for our AV repair operations.  Ultimately, you are accountable for the end-to-end performance of our service and repair program, ensuring maximum fleet readiness and building a highly capable technical workforce. 

Responsibilities:

• Strategic Build-Out & Infrastructure
  • Design the Service Standard: Lead the strategic launch of our internal service and repair program. Define the headcount models, shop layouts, tooling requirements, and operational workflows for high-efficiency maintenance operations.
  • Depot Launch Leadership: Act as the operational lead for new depot build-outs (both new construction and facility remodels). Collaborate with Real Estate and Construction teams to ensure maintenance bays, lifts, and HV charging infrastructure meet strict AV operational specifications.
  • Tooling & Supply Chain: Establish direct procurement channels and lifecycle management for heavy equipment (alignment racks, ADAS calibration fixtures) and specialized HV repair tooling.
• Technical Leadership, Recruiting & Training
  • Talent Acquisition & Recruiting: Partner with the People team to define the AV technician hiring profile. Develop the recruitment and retention strategy for our technical workforce, partnering closely with the Talent Acquisition team to execute on hiring goals, technician assessments, and onboarding.
  • Training & Certification Program: Help lead the development and implementation of a comprehensive technical training and certification program. Establish rigorous onboarding and training pathways that ensure all staff achieve and maintain 100% compliance with strict OEM, high-voltage (HV), and AV-specific repair certifications.
  • Continuous Development: Build the framework for ongoing technical development and recertification. Ensure the team's skills evolve alongside rapid hardware and software updates, creating a culture of continuous learning and safety.
  • Cross-Functional Technical Liaison: Serve as the primary operational and technical bridge between the service floor, internal engineering teams, and external AV/OEM partners to manage diagnostic escalations and hardware modifications.
• Fleet Maintenance Operations & Financial Performance
  • Operational Excellence: Own the fleet health metrics and program performance. Minimize VOR (Vehicle Off Road) time by optimizing shift schedules, parts availability, and work order prioritization.
  • OpEx Budget Management: Own the operational budget for the service and repair program. Track and optimize costs related to labor, tooling, and consumables to achieve targeted Cost Per Mile metrics.
  • Process Engineering: Develop, document, and continuously improve Standard Operating Procedures (SOPs) for the internal workforce, translating complex technical requirements into executable repair workflows for technicians.
  • Performance Management: Drive a data-led operation, holding the program accountable to strict KPIs regarding First-Time Fix Rate (FTFR), Cycle Time, and Cost Per Repair.
• Safety & Compliance
  • Safety Culture: Execute and continuously improve a safety-first Safety Management System (SMS) culture. Oversee High Voltage (HV) safety protocols (NFPA 70E), Lockout/Tagout (LOTO), and hazardous waste management..
  • Quality Assurance: Establish a comprehensive Quality Control (QC) framework with multi-stage inspection and validation protocols. Design quality gates including diagnostic scans, functional testing, and final vehicle readiness certification. Ensure 100% compliance with AV technical standards before vehicles return to autonomous service.

Experience:

• Experience: 5+ years of program management or operational leadership specifically within the Autonomous Vehicle (AV), Electric Vehicle (EV), or Advanced Mobility sectors.
• Recruiting & Talent Development: Demonstrated experience recruiting technical talent, building competency frameworks, and managing technical training programs for service/repair operations.
• Program Leadership: Proven ability to lead complex operations and influence cross-functional teams (Real Estate, HR, Engineering) to deliver on launch timelines.
• The "Builder" Mindset: Proven experience launching new service centers or maintenance facilities from scratch (not just running existing ones). Experience with facility layout, permitting, and equipment procurement is essential.
• Technical Depth: Solid understanding of AV sensor systems (lidar, radar, cameras), EV high-voltage systems, and automotive service operations. Sufficient technical depth to effectively lead a technical team, interpret performance data, and make informed operational decisions. This is a program leadership role—you will have Master Technicians and technical experts on your team to handle the hands-on technical work.
• Operational Rigor: Experience managing high-velocity operations using data. Proficiency with Fleet Management Systems (FMS), ticketing systems, and data visualization (Tableau/Excel).
• Travel: Ability to travel up to 50% of the time, particularly during peak depot launch phases.
• Bonus Points
  • Experience working with JLR (Jaguar Land Rover), Zeekr, or Hyundai AV platforms.
  • Certifications: ASE Master Technician (or proven experience managing and assessing ASE/OEM certified technicians), I-Car Certification, Six Sigma/Lean, or PMP.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $108,240 - $135,300. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Reporting into the Head of Global Security, the Manager of Global Investigations will support all lines of business related to investigations (e.g. Platform Fraud, Community Safety, Law Enforcement Liaison & Partnerships, Insurance Fraud and Executive Protection & Risk Assessment). This role will manage the Global Investigations Team. The Manager of Global Investigations will efficiently and effectively build strong and meaningful relationships with internal business partners, law enforcement agencies, and other third parties to bring successful case resolution.

This role regularly interacts with State/County/Local Law Enforcement in developing comprehensive and detailed cases pertaining to organized offenders and provides expertise to and gains buy-in from Law Enforcement Agencies to assist in the safe apprehension of these offenders.

Responsibilities:

• Work in close partnership with the Head of Global Security to set strategic objectives, drive accountability, and ensure successful delivery of key performance metrics
• Lead and manager Global Investigations Team
• Design, build and lead a global law enforcement outreach program, in order to regularly liaise and develop strategic relationships with law enforcement agencies
• Proactively maintain effective working relationships with law enforcement and government authorities 
• Collaborate and build strong relationships with internal cross-functional partners, including Privacy/Identity/Integrity (PII), Risk, Community Safety, Legal, Public Policy, and other Operations teams and leaders across Lyft
• Plan and execute educational programs for law enforcement authorities on our business and challenges with external theft and loss
• Learn and develop a deep understanding of the businesses and activities related to Platform Fraud, Community Safety, Law Enforcement, Liaison & Partnerships, Insurance Fraud and Executive Protection & Risk Assessment
• Conduct and lead complex theft investigations related to organized crime and advise internal leaders and business partners 
• Support different theft and loss initiatives being driven across the bikes and scooters line of business 
• Act as a true thought leader by understanding trends in organized theft, and proactively driving continuous improvement across the company
• Contribute to the development and maintenance of Lyft's policies and practices in close partnership with internal cross-functional partners, including Privacy/Identity/Integrity (PII), Risk, Community Safety, Legal, Public Policy, and other Operations teams and leaders
• Assist with threat and risk assessments, investigations, mitigation, and protection efforts for Executive Protection
• Assist other business lines at Lyft with community outreach activities and initiatives as needed
• Ability to travel up to 50% 

Experience:

• Extensive experience working with law enforcement authorities (bonus points for interfacing with international law enforcement agencies)
• Significant experience in organized retail crime (ORC) detection and law enforcement partnerships
• Ability to gain buy in from Law Enforcement to resolve ORC investigations and knowledge and expertise in preparing for and testifying in Local/State/Federal Court
• Investigative experience identifying, resolving, conducting root cause analysis, and recommending deterrent enhancements
• Ability to participate, conduct, lead surveillance with law enforcement as it relates to large and complex external cases
• Must be able to gain buy in and support of multiple partners to ensure successful investigations
• Outstanding written, verbal, electronic communication and presentation skills
• Proven ability to track, prioritize and drive multiple concurrent projects
• Strong problem-solver with ability to thrive in a fast-paced startup environment
• Highest level of integrity and management of confidential information
• Bachelor’s degree or some higher education (preferred)

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $108,240 - $135,300, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. As we grow, the integrity of our operational standards is what separates consistent performance from operational risk. This role is at the center of that.

Reporting to the Director of Field Operations, Flexdrive is seeking a Program Manager, Process Excellence & Standards to own the full lifecycle of our operational process library — from governance and version control to field validation and continuous improvement. This is an individual contributor role with significant cross-functional reach, operating with considerable autonomy to define how Flexdrive manages, audits, and evolves its standards as the business scales.

Flexdrive has built more than 100 operational process standards to support our AV depot operations — covering everything from vehicle handling and safety protocols to partner compliance requirements. This role exists to make sure those standards are living documents: accurate, adhered to in the field, responsive to feedback, and ready to support future AV partners as we grow. You will own the program that keeps our operations honest, consistent, and scalable.

Responsibilities:

Process Standards Ownership & Governance

• Document Library Management: Own the full library of Flexdrive operational process standards — maintaining version control, ensuring document accuracy, and establishing governance practices that keep the library organized, accessible, and audit-ready at all times.
• Audit & Validation Cycles: Design and execute regular audit cycles to validate that process standards reflect current operational reality. Identify gaps between documented standards and actual field execution, and drive resolution through structured updates and approval workflows.
• Version Control & Change Management: Manage the end-to-end lifecycle of process changes — from intake and review through approval, publication, and field communication — ensuring that updates are traceable, deliberate, and consistently implemented across all markets.
• Standards Integrity: Ensure all process documentation meets Flexdrive's quality standards and partner compliance requirements. Maintain clear ownership assignments for each standard and ensure accountability for adherence is embedded at the right level of the organization.

Field Adherence & Continuous Improvement

• Field Execution Monitoring: Partner with cross functional partners and field teams to assess whether process standards are being executed as written — surfacing adherence gaps, identifying root causes, and translating findings into targeted improvements.
• Feedback Loop Management: Build and maintain a structured feedback system that captures input from field teams, partners, and safety stakeholders when processes are unclear, outdated, or need to evolve. Ensure feedback is prioritized, tracked, and acted on in a timely manner.
• Continuous Improvement Program: Lead retrospectives and post-mortems on process failures or near-misses — using data and field insights to drive meaningful improvements. Own the full CAPA (Corrective and Preventive Action) lifecycle — from root cause identification through corrective action assignment, implementation tracking, and closure validation. Embed a culture of continuous improvement across the operations team by making it easy to identify, escalate, and resolve process gaps.
• Performance Metrics & Reporting: Define clear success metrics for process adherence and standards health. Build and maintain reporting frameworks that allow leadership to monitor the state of the process library, track improvement over time, and make informed decisions about where to focus.

Program Management & Cross-Functional Collaboration

• Stakeholder Alignment: Collaborate cross-functionally across various functions and AV partner teams to ensure process standards reflect the needs of every function that touches depot operations — and that updates are communicated clearly and adopted consistently.
• Partner Procedure Change Management: Own the formal procedure change request process with AV partners — managing submissions to resolve gaps in standard work, tracking approval timelines, and ensuring accepted changes are incorporated into the Flexdrive process library and communicated to the field.
• Program Health & Prioritization: Manage the process excellence program with discipline — maintaining a clear backlog of open items, tracking progress against milestones, proactively identifying risks to program delivery, and adapting plans as business needs evolve.

Scalability & Future-Readiness

• Evergreen Standards Design: Design the process library and governance framework with scalability in mind — ensuring standards are written to be adaptable across markets, depot configurations, and future AV partner relationships, not locked to a single partner or operational context.

Multi-Partner Readiness: As Flexdrive adds future AV partners, lead the process integration work required to onboard new partner standards — identifying gaps, managing updates, and ensuring the library remains coherent and operationally sound across a multi-partner

Experience:

• 5+ years in program or project management, with a demonstrated focus on process standardization, SOP governance, operational excellence, or a related discipline.
• Proven ability to manage large-scale document libraries — including version control, audit cycles, and compliance validation — in a fast-paced operational environment.
• Experience in fleet operations, transportation, logistics, AV, or a similarly regulated operational environment, with familiarity with safety management systems and field compliance requirements.
• Strong analytical proficiency — comfortable building performance metrics and reporting frameworks, interpreting operational data, and using insights to drive continuous improvement decisions.
• Demonstrated ability to lead cross-functional programs independently — defining milestones, managing risks, maintaining program health, and adapting to evolving business needs with minimal direction.
• Excellent written communication skills — able to translate complex operational processes into clear, structured documentation and communicate updates effectively across a broad range of stakeholders.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

Flexdrive highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Flexdrive considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.

Summary

At Pilot, we ingest over 7,000,000 transactions per year across more than 700 platforms — powered by a combination of expert human bookkeepers and AI agents working together. To support our fast-growing customer base, it's more important than ever to ensure that both our people and our automated systems can reliably access the data needed to produce accurate, high-quality financial reports.

We are hiring a Program Manager to support the Customer Operations teams. At Pilot, Customer Operations is responsible for delivering a high-value customer experience, producing high-quality month-end close accounting deliverables, and continuously improving processes through emerging technologies — including agentic AI.

This Program Manager is the key owner of all platform and financial data access processes at Pilot, for both human and AI-driven workflows. This person is process-oriented and thrives in problem-solving environments. You will work cross-functionally with our operations departments and with external platform partners to unblock access problems, document customer onboarding processes, and provide clear guidance to our operations team and AI systems on how to onboard customers and connect institutions to Pilot.

Key Responsibilities

• Manage admin console accounts and platform credentials, ensuring seamless access for both human operators and AI agents
• Work with external platforms to resolve access and integration issues across manual and automated workflows
• Produce and maintain accurate onboarding instructions for our customers
• Create and update internal documentation covering access provisioning, sync processes, and risk mitigation
• Maintain access- and platform-related ticketing queues, identifying patterns that could be resolved through automation
• Develop workflows and guardrails for accessing new institutions in compliance with Pilot guidelines
• Support and expand automation for platform onboarding, partnering with engineering and AI teams to reduce manual steps over time

About You

• Bachelor's degree or equivalent experience and 5+ years of relevant work experience in accounting/finance platform management, customer success, customer onboarding, or program management
• Systems thinker who can independently carry out rigorous, actionable analysis — and translate findings into processes that work for humans and machines alike
• Research-focused, with the ability to dive deep into complex platform access and integration problems
• Exceptional communication skills, with the ability to create clear, easy-to-follow processes for customers, internal users, and technical teams building AI tooling
• Genuine curiosity about AI and automation, with a willingness to actively experiment with agentic workflows — not just observe them
• Comfortable navigating ambiguity in a fast-paced, rapidly evolving environment where the line between human and AI work is shifting

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $62,000- $84,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

Schedule (Open Availability Highly Preferred):

• Fri-Sun 7p-3:30a Mon & Thur 5p-1:30a (Tues/Wed OFF)
• Sat-Wed 2p-10p (Thur/Fri OFF)

Pay Range: $16.50-$19.50 hourly

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

A Day in the Life 

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site. 
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue. 
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you. 
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components. 
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed. 
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”. 
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

What we’ll offer in return

• Full-Time hourly Position with a competitive wage.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Key Metrics: 

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking 
• Safety Incident Performance
• JIRA Ticket Service Level Score

Basic Qualifications 

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way

Preferred Qualifications 

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Previous experience supporting an OSHA program – Safety Team
• Experience supporting crisis prevention and/or response plans

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you:

• Must be able to read, write, speak and understand English 
• Must be at least 18 years of age 
• This job position is designated as a safety-sensitive position 
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels 
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance 
• Requires excellent visual acuity and manual dexterity 
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment 
• Requires frequent driving and computer data entry 
• Must adhere to regular and predictable attendance 
• The facility is a 24/7 operation and gates must be manned at all times. 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Schedule (Open Availability Highly Preferred):

• 10p-6:30am  Sunday-Thursday

Pay Range: $17.50 hourly

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

A Day in the Life 

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site. 
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue. 
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you. 
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components. 
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed. 
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”. 
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

What we’ll offer in return

• Full-Time hourly Position with a competitive wage.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Key Metrics: 

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking 
• Safety Incident Performance
• JIRA Ticket Service Level Score

Basic Qualifications 

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way

Preferred Qualifications 

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Previous experience supporting an OSHA program – Safety Team
• Experience supporting crisis prevention and/or response plans

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you:

• Must be able to read, write, speak and understand English 
• Must be at least 18 years of age 
• This job position is designated as a safety-sensitive position 
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels 
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance 
• Requires excellent visual acuity and manual dexterity 
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment 
• Requires frequent driving and computer data entry 
• Must adhere to regular and predictable attendance 
• The facility is a 24/7 operation and gates must be manned at all times. 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Schedule (Open Availability Highly Preferred):

• 10p-6:30am  Sunday-Thursday

Pay Range: $17.50 hourly

As a Safe and Secure Associate, you will be an integral part of the Safe and Secure Team executing programs and processes at our facility to ensure our associates, customers, and assets are protected. At our gates, you will be the face of Carvana to our associates, our vendors, and our visitors. You will ensure proper protocols are followed with egress and digress procedures. You will be well versed on emergency procedures and will be able to provide assistance when needed. You will play an active role in ensuring our Inventory Control procedures are adhered to.

A Day in the Life 

• Manage and properly document the movement of cars into and out of the Inspection Center entrance and exit gates.
• You will be the face of Carvana to our associates, our vendors, and anyone visiting a site. 
• Lead with effective communication with team, partners, and customers. Ensure you are a strong active listener and are incorporating effective dialogue. 
• Conduct routine patrols of the Inspection Center and Logistics facility yard and buildings - documenting any security and/or safety concerns.
• Become trained and certified on a variety of life saving measures such as first aid, CPR, and AED. Be there when the Team needs you. 
• Partner with your Safe and Secure Team Lead and Safe and Secure Manager to remedy the various requests we receive for badge creation, CCTV review, amongst other components. 
• Promote an incident ready focus everyday at your site. Understand our Incident Response Protocol and ensure appropriate actions are taken when needed. 
• De-escalate situations to ensure we collaborate with partners and team members; keep our Carvana value in mind, “we are all in this together”. 
• Execute the facility Safe and Secure Principles at the entrance/exits. These Principles articulate processes to follow when allowing access and exit from the Carvana Facility/Lot.
• Utilize our Safe and Secure Application (SAS App) and RFID Technology.
• Deliver a service first approach in everything you do.
• Make a difference by exemplifying our Carvana values.

What we’ll offer in return

• Full-Time hourly Position with a competitive wage.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Key Metrics: 

• Unit Loss Rate versus Plan
• Safe and Secure App Execution
• Inventory Control/Accuracy and Tracking 
• Safety Incident Performance
• JIRA Ticket Service Level Score

Basic Qualifications 

• 1-2 years of experience within a customer service environment
• Strong verbal and written communication skills
• Proven track record of strong decision-making in a complex environment
• Ability to relate well with others and establish strong working relationships
• Ability to organize, plan, and execute multiple tasks in a fast-paced work environment
• Ability to handle conflict situations in a positive way

Preferred Qualifications 

• Knowledge of CCTV, RFID, Card Access, and other Safe and Secure Technology
• Previous experience supporting an OSHA program – Safety Team
• Experience supporting crisis prevention and/or response plans

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you:

• Must be able to read, write, speak and understand English 
• Must be at least 18 years of age 
• This job position is designated as a safety-sensitive position 
• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels 
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance 
• Requires excellent visual acuity and manual dexterity 
• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment 
• Requires frequent driving and computer data entry 
• Must adhere to regular and predictable attendance 
• The facility is a 24/7 operation and gates must be manned at all times. 

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Branch Manager:

Is your career stalled? Are you looking for a fresh start with an industry leader? Can you provide excellent customer service and build long lasting relationships with real people and enjoy doing it?” “Have you led a team or helped manage a small group of people?”  If the answer to these questions is yes, we have a career for you.

The role of Branch Manager is to lead a small team of lending professionals to deliver company expectations with a focus on customer retention and coworker development. Our Branch Managers are the ambassadors of our business and culture and provide our customers the best products and services to meet their individual financial needs. We are seeking driven individuals ready to move to the next level in their careers. 

Why should you work with us?

• Move your career to an industry leader where you will receive best-in-class training.
• Be on a fast track to success. We consistently promote from within. The only thing holding you back is that “You are not here yet”
• Work with a team of professionals who will ensure your success.
• Competitive wages with real advancement opportunities
  • Majority company paid Health, Dental and Vision
  • Profit based Bonus paid monthly
  • 401k Program
  • Life and Disability Insurance
  • 2 Weeks paid Vacation, 6 paid Holidays and 5 PTO days
  • 40hr Work Week – Monday thru Saturday
  • Every Sunday Off
  • $15.95 - $17.70/hr.
  • Monthly bonus potential

Preferred Qualities and Experience:

• 1- 3 years as a Team Lead or Manager
• 1+ years Customer Service, Sales or Collections experience
• Teamwork mentality developed through team sports
• Some college or military experience
• Passion for Customer Service
• Passion for Winning
• General understanding of basic math and capability to learn
• Pleasant and inviting phone voice
• Ability to approach a stranger like a friend

 Minimum Required Education and Qualifications:

• High School Diploma or equivalent
• Must be able to work 40 hours per week, including Saturdays
• Satisfactory completion of pre-employment screenings
• Reliable form of personal transportation and valid Driver’s License

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

The Role

What You'll Own

• ABM strategy and programs. You'll define the account-based approach for this segment—target account selection, buying committee mapping, personalized campaigns, and the sequencing that moves multi-stakeholder deals through a longer cycle. You'll test, learn, and build the playbook as you go.
• Pipeline contribution. You're accountable for what this segment produces: SQLs, opportunity value, conversion rates, pipeline velocity. You know what the numbers are telling you and what to adjust when they're not moving.
• Sales alignment. You'll be in pipeline reviews, contributing to account plans, and making sure marketing programs are coordinated with where sales is focused. One unified motion, not two separate ones.
• Partner-sourced pipeline. Working closely with the Partner Marketing and Events Lead, you'll help turn partner relationships into a source of qualified leads for strategic accounts, coordinating on referral programs and ensuring partner-generated opportunities are tracked, nurtured, and converted with the same rigor as any other channel.
• Campaign execution. Working with shared specialists across lifecycle, paid media, content, and marketing ops, you'll design and run full-funnel programs that reach strategic account buyers via paid channels, events, outbound sequences, and direct engagement.

What Success Looks Like in Year 1

• A clear ABM strategy for strategic accounts. 
• Targeted programs running against priority accounts. 
• Partner-sourced leads flowing into the pipeline alongside ABM-generated opportunities.
• Growing, measurable pipeline contribution from the segment. 
• A tight, trusted working relationship with sales.

About You

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Transform Your Career 

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way. 

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning. 

The Team - Accounting Advisory 

Our team is comprised of a powerful mix of seasoned professionals with public accounting experience and business consultants with a deep expertise in a broad range of industries. We take a comprehensive approach to helping clients navigate through the IPO process, M&A lifecycle support, and leverage our own Technical Accounting Solution Center to address critical financial reporting and technical accounting issues for clients. 

Your Impact 

• Support fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of projects including: IPO preparation, transaction support, carve-outs and/or spin-offs, audit readiness, and adoption of new accounting pronouncements.
• Engage with clients and colleagues on technical accounting related issues to provide research-based guidance, technical accounting documentation and give recommendations for potential solutions.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on Accounting Advisory best practices.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Establish credibility as a trusted advisor.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Actively participate in career development activities and technical training of staff. 

Your Experience 

Minimum Qualifications 

• Bachelor’s degree in Accounting.
• CPA and/or CMA (Certified Management Accountant).
• 8+ years of recent professional services experience (public accounting or advisory firm) is strongly preferred; directly relevant technical accounting/financial reporting experience with a publicly held/Fortune 500 organization may be considered in its place.
• Strong knowledge of SEC reporting, U.S. GAAP and SOX standards.
• Demonstrated knowledge of accounting/audit practices, procedures and reporting standards.
• Flexibility to travel 

Preferred Qualifications 

• Master's in Accounting. 
• Knowledge of common Enterprise Resource Planning (ERP) and accounting systems (i.e., Oracle, SAP, PeopleSoft, JD Edwards, Workday, NetSuite, Microsoft Dynamics 365).
• Proven ability to lead, motivate and build teams that deliver services and solutions that surpass client expectations.
• Previous experience leading and executing complex projects in challenging environment 

#LI-Hybrid

Role Overview

We’re looking for a Senior Marketing Manager, Events to fully own and evolve our global events program and team—from strategy and planning through execution, measurement, and optimization. This is a high‑visibility role with broad exposure to senior leadership, business unit leaders, and field teams across the organization.

This role is ideal for a strategic, detail‑oriented marketer who thrives in complexity, enjoys building scalable programs, and can manage a team of events specialists. You’ll act as the quarterback of our events engine, ensuring events are not one‑off moments, but a repeatable, revenue‑driving system.

Your Impact:

People management

• Lead, mentor, and empower a high-performing events team
• Build and manage a skilled events team, fostering an environment of growth, collaboration, and accountability
• Set clear goals and expectations, providing ongoing feedback and coaching to develop talent and maximize team performance
• Champion diversity, inclusion, and professional development—ensuring all team members are empowered to contribute and advance
• Lead by example in operational excellence, strategic thinking, and results orientation, inspiring the team to achieve ambitious business goals

Global Events Program Ownership

• Designing and executing a balanced event portfolio across webinars, CPE programs, executive dinners, roundtables, conferences, and flagship in‑person experiences
• Translating business goals (pipeline, revenue, brand, community) into a clear annual events roadmap
• Applying and evolving our tiered event model to ensure the right level of support, consistency, and scalability across markets
• Serving as the single point of accountability for event outcomes, timelines, and quality
• Advise on where events fit into the buyer journey and how they support pipeline creation and account growth
• Assist in guiding stakeholders toward the right event formats based on audience, objectives, and budget
• Balance global consistency with local flexibility—empowering offices while protecting brand, data integrity, and ROI

Operational excellence and execution

• Manages and optimizes the company’s presence at industry events, trade shows, webinars, and partner-hosted activations to ensure brand consistency, audience engagement, and alignment with broader marketing goals
• Develops and executes multi-channel event promotion strategies across email, digital, and partner platforms to drive awareness, registrations, and ROI
• Enables field by coordinating materials for sales-led attendee outreach
• Own and continuously improve event planning workflows, timelines, and playbooks
• Ensure consistent use of tools and platforms (registration, email automation, check‑in, reporting)
• Partner with creative, content, digital, and operations teams to deliver cohesive event experiences
• Proactively identify risks, bottlenecks, and opportunities to improve speed and quality
• Manage event-related web pages, content, and registration workflows to ensure alignment with campaign goals and seamless audience experience

Measurement, Reporting & ROI

• Define and track core event KPIs: registrations, attendance, engagement, pipeline influenced, revenue, and ROI
• Partner with marketing analytics to maintain clean, standardized reporting
• Deliver executive‑ready insights that highlight what’s working, what’s not, and where to invest next
• Use data to optimize event mix, formats, budgets, and follow‑up strategies

Your Experience:

• Action Oriented- Embraces new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
• Growth Mindset- Embraces challenges, seeks out inspiration in others, and is open to continuously improving and developing skills and business knowledge
• Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
• Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
• Results Oriented- Consistently achieves results, even under tough circumstances
• Strategic Mindset- Looks from above to provide objective perspectives to represent strategies creating lasting business value
• Team mentorship - Encourage open communication and transparency within the team to foster trust and resolve conflicts efficiently.

 Minimum Qualifications

• Bachelor’s Degree in Marketing or related field.
• 6-8 years of experience in B2B marketing, with significant ownership of events or experiential programs
• Proven track record managing both organic and paid event strategies and execution.
• Deep understanding of social media platform best practices, algorithms, and audience engagement tactics.
• Experience with employee advocacy platforms (e.g., DSMN8) and executive thought leadership.
• Experience with people management is preferred, but not required.
• Strong writing and storytelling skills with the ability to tailor messages to different audiences.
• Analytical mindset with the ability to pull insights from data and make recommendations.
• Content Planning & Creation – Strong editorial and visual eye with the ability to collaborate on or oversee the creation of compelling content.
• Campaign Management – Experience running targeted campaigns with clear KPIs and conversion goals.
• Must be willing to travel at least 25% for events

#LI-Hybrid

Role Overview

We’re looking for a Senior Marketing Manager, Events to fully own and evolve our global events program and team—from strategy and planning through execution, measurement, and optimization. This is a high‑visibility role with broad exposure to senior leadership, business unit leaders, and field teams across the organization.

This role is ideal for a strategic, detail‑oriented marketer who thrives in complexity, enjoys building scalable programs, and can manage a team of events specialists. You’ll act as the quarterback of our events engine, ensuring events are not one‑off moments, but a repeatable, revenue‑driving system.

Your Impact:

People management

• Lead, mentor, and empower a high-performing events team
• Build and manage a skilled events team, fostering an environment of growth, collaboration, and accountability
• Set clear goals and expectations, providing ongoing feedback and coaching to develop talent and maximize team performance
• Champion diversity, inclusion, and professional development—ensuring all team members are empowered to contribute and advance
• Lead by example in operational excellence, strategic thinking, and results orientation, inspiring the team to achieve ambitious business goals

Global Events Program Ownership

• Designing and executing a balanced event portfolio across webinars, CPE programs, executive dinners, roundtables, conferences, and flagship in‑person experiences
• Translating business goals (pipeline, revenue, brand, community) into a clear annual events roadmap
• Applying and evolving our tiered event model to ensure the right level of support, consistency, and scalability across markets
• Serving as the single point of accountability for event outcomes, timelines, and quality
• Advise on where events fit into the buyer journey and how they support pipeline creation and account growth
• Assist in guiding stakeholders toward the right event formats based on audience, objectives, and budget
• Balance global consistency with local flexibility—empowering offices while protecting brand, data integrity, and ROI

Operational excellence and execution

• Manages and optimizes the company’s presence at industry events, trade shows, webinars, and partner-hosted activations to ensure brand consistency, audience engagement, and alignment with broader marketing goals
• Develops and executes multi-channel event promotion strategies across email, digital, and partner platforms to drive awareness, registrations, and ROI
• Enables field by coordinating materials for sales-led attendee outreach
• Own and continuously improve event planning workflows, timelines, and playbooks
• Ensure consistent use of tools and platforms (registration, email automation, check‑in, reporting)
• Partner with creative, content, digital, and operations teams to deliver cohesive event experiences
• Proactively identify risks, bottlenecks, and opportunities to improve speed and quality
• Manage event-related web pages, content, and registration workflows to ensure alignment with campaign goals and seamless audience experience

Measurement, Reporting & ROI

• Define and track core event KPIs: registrations, attendance, engagement, pipeline influenced, revenue, and ROI
• Partner with marketing analytics to maintain clean, standardized reporting
• Deliver executive‑ready insights that highlight what’s working, what’s not, and where to invest next
• Use data to optimize event mix, formats, budgets, and follow‑up strategies

Your Experience:

• Action Oriented- Embraces new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
• Growth Mindset- Embraces challenges, seeks out inspiration in others, and is open to continuously improving and developing skills and business knowledge
• Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
• Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
• Results Oriented- Consistently achieves results, even under tough circumstances
• Strategic Mindset- Looks from above to provide objective perspectives to represent strategies creating lasting business value
• Team mentorship - Encourage open communication and transparency within the team to foster trust and resolve conflicts efficiently.

 Minimum Qualifications

• Bachelor’s Degree in Marketing or related field.
• 6-8 years of experience in B2B marketing, with significant ownership of events or experiential programs
• Proven track record managing both organic and paid event strategies and execution.
• Deep understanding of social media platform best practices, algorithms, and audience engagement tactics.
• Experience with employee advocacy platforms (e.g., DSMN8) and executive thought leadership.
• Experience with people management is preferred, but not required.
• Strong writing and storytelling skills with the ability to tailor messages to different audiences.
• Analytical mindset with the ability to pull insights from data and make recommendations.
• Content Planning & Creation – Strong editorial and visual eye with the ability to collaborate on or oversee the creation of compelling content.
• Campaign Management – Experience running targeted campaigns with clear KPIs and conversion goals.
• Must be willing to travel at least 25% for events

#LI-Hybrid

Role Overview

We’re looking for a Senior Marketing Manager, Events to fully own and evolve our global events program and team—from strategy and planning through execution, measurement, and optimization. This is a high‑visibility role with broad exposure to senior leadership, business unit leaders, and field teams across the organization.

This role is ideal for a strategic, detail‑oriented marketer who thrives in complexity, enjoys building scalable programs, and can manage a team of events specialists. You’ll act as the quarterback of our events engine, ensuring events are not one‑off moments, but a repeatable, revenue‑driving system.

Your Impact:

People management

• Lead, mentor, and empower a high-performing events team
• Build and manage a skilled events team, fostering an environment of growth, collaboration, and accountability
• Set clear goals and expectations, providing ongoing feedback and coaching to develop talent and maximize team performance
• Champion diversity, inclusion, and professional development—ensuring all team members are empowered to contribute and advance
• Lead by example in operational excellence, strategic thinking, and results orientation, inspiring the team to achieve ambitious business goals

Global Events Program Ownership

• Designing and executing a balanced event portfolio across webinars, CPE programs, executive dinners, roundtables, conferences, and flagship in‑person experiences
• Translating business goals (pipeline, revenue, brand, community) into a clear annual events roadmap
• Applying and evolving our tiered event model to ensure the right level of support, consistency, and scalability across markets
• Serving as the single point of accountability for event outcomes, timelines, and quality
• Advise on where events fit into the buyer journey and how they support pipeline creation and account growth
• Assist in guiding stakeholders toward the right event formats based on audience, objectives, and budget
• Balance global consistency with local flexibility—empowering offices while protecting brand, data integrity, and ROI

Operational excellence and execution

• Manages and optimizes the company’s presence at industry events, trade shows, webinars, and partner-hosted activations to ensure brand consistency, audience engagement, and alignment with broader marketing goals
• Develops and executes multi-channel event promotion strategies across email, digital, and partner platforms to drive awareness, registrations, and ROI
• Enables field by coordinating materials for sales-led attendee outreach
• Own and continuously improve event planning workflows, timelines, and playbooks
• Ensure consistent use of tools and platforms (registration, email automation, check‑in, reporting)
• Partner with creative, content, digital, and operations teams to deliver cohesive event experiences
• Proactively identify risks, bottlenecks, and opportunities to improve speed and quality
• Manage event-related web pages, content, and registration workflows to ensure alignment with campaign goals and seamless audience experience

Measurement, Reporting & ROI

• Define and track core event KPIs: registrations, attendance, engagement, pipeline influenced, revenue, and ROI
• Partner with marketing analytics to maintain clean, standardized reporting
• Deliver executive‑ready insights that highlight what’s working, what’s not, and where to invest next
• Use data to optimize event mix, formats, budgets, and follow‑up strategies

Your Experience:

• Action Oriented- Embraces new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
• Growth Mindset- Embraces challenges, seeks out inspiration in others, and is open to continuously improving and developing skills and business knowledge
• Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
• Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
• Results Oriented- Consistently achieves results, even under tough circumstances
• Strategic Mindset- Looks from above to provide objective perspectives to represent strategies creating lasting business value
• Team mentorship - Encourage open communication and transparency within the team to foster trust and resolve conflicts efficiently.

 Minimum Qualifications

• Bachelor’s Degree in Marketing or related field.
• 6-8 years of experience in B2B marketing, with significant ownership of events or experiential programs
• Proven track record managing both organic and paid event strategies and execution.
• Deep understanding of social media platform best practices, algorithms, and audience engagement tactics.
• Experience with employee advocacy platforms (e.g., DSMN8) and executive thought leadership.
• Experience with people management is preferred, but not required.
• Strong writing and storytelling skills with the ability to tailor messages to different audiences.
• Analytical mindset with the ability to pull insights from data and make recommendations.
• Content Planning & Creation – Strong editorial and visual eye with the ability to collaborate on or oversee the creation of compelling content.
• Campaign Management – Experience running targeted campaigns with clear KPIs and conversion goals.
• Must be willing to travel at least 25% for events

#LI-Hybrid

Role Overview

We’re looking for a Senior Marketing Manager, Events to fully own and evolve our global events program and team—from strategy and planning through execution, measurement, and optimization. This is a high‑visibility role with broad exposure to senior leadership, business unit leaders, and field teams across the organization.

This role is ideal for a strategic, detail‑oriented marketer who thrives in complexity, enjoys building scalable programs, and can manage a team of events specialists. You’ll act as the quarterback of our events engine, ensuring events are not one‑off moments, but a repeatable, revenue‑driving system.

Your Impact:

People management

• Lead, mentor, and empower a high-performing events team
• Build and manage a skilled events team, fostering an environment of growth, collaboration, and accountability
• Set clear goals and expectations, providing ongoing feedback and coaching to develop talent and maximize team performance
• Champion diversity, inclusion, and professional development—ensuring all team members are empowered to contribute and advance
• Lead by example in operational excellence, strategic thinking, and results orientation, inspiring the team to achieve ambitious business goals

Global Events Program Ownership

• Designing and executing a balanced event portfolio across webinars, CPE programs, executive dinners, roundtables, conferences, and flagship in‑person experiences
• Translating business goals (pipeline, revenue, brand, community) into a clear annual events roadmap
• Applying and evolving our tiered event model to ensure the right level of support, consistency, and scalability across markets
• Serving as the single point of accountability for event outcomes, timelines, and quality
• Advise on where events fit into the buyer journey and how they support pipeline creation and account growth
• Assist in guiding stakeholders toward the right event formats based on audience, objectives, and budget
• Balance global consistency with local flexibility—empowering offices while protecting brand, data integrity, and ROI

Operational excellence and execution

• Manages and optimizes the company’s presence at industry events, trade shows, webinars, and partner-hosted activations to ensure brand consistency, audience engagement, and alignment with broader marketing goals
• Develops and executes multi-channel event promotion strategies across email, digital, and partner platforms to drive awareness, registrations, and ROI
• Enables field by coordinating materials for sales-led attendee outreach
• Own and continuously improve event planning workflows, timelines, and playbooks
• Ensure consistent use of tools and platforms (registration, email automation, check‑in, reporting)
• Partner with creative, content, digital, and operations teams to deliver cohesive event experiences
• Proactively identify risks, bottlenecks, and opportunities to improve speed and quality
• Manage event-related web pages, content, and registration workflows to ensure alignment with campaign goals and seamless audience experience

Measurement, Reporting & ROI

• Define and track core event KPIs: registrations, attendance, engagement, pipeline influenced, revenue, and ROI
• Partner with marketing analytics to maintain clean, standardized reporting
• Deliver executive‑ready insights that highlight what’s working, what’s not, and where to invest next
• Use data to optimize event mix, formats, budgets, and follow‑up strategies

Your Experience:

• Action Oriented- Embraces new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Collaborative- Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction
• Growth Mindset- Embraces challenges, seeks out inspiration in others, and is open to continuously improving and developing skills and business knowledge
• Learning Agility- Demonstrates courage and a willingness to learn by proactively accepting or requesting participation with unfamiliar tasks or projects
• Planning Forethought and Alignment- Plans and prioritizes work to meet commitments aligned with organizational goals
• Results Oriented- Consistently achieves results, even under tough circumstances
• Strategic Mindset- Looks from above to provide objective perspectives to represent strategies creating lasting business value
• Team mentorship - Encourage open communication and transparency within the team to foster trust and resolve conflicts efficiently.

 Minimum Qualifications

• Bachelor’s Degree in Marketing or related field.
• 6-8 years of experience in B2B marketing, with significant ownership of events or experiential programs
• Proven track record managing both organic and paid event strategies and execution.
• Deep understanding of social media platform best practices, algorithms, and audience engagement tactics.
• Experience with employee advocacy platforms (e.g., DSMN8) and executive thought leadership.
• Experience with people management is preferred, but not required.
• Strong writing and storytelling skills with the ability to tailor messages to different audiences.
• Analytical mindset with the ability to pull insights from data and make recommendations.
• Content Planning & Creation – Strong editorial and visual eye with the ability to collaborate on or oversee the creation of compelling content.
• Campaign Management – Experience running targeted campaigns with clear KPIs and conversion goals.
• Must be willing to travel at least 25% for events

#LI-Hybrid

DH Pace Company, Inc. aspires to hire an experienced Warehouse Manager in Nashville, TN who has a proven track record of being proactive and hands on.

Position Overview:

• Comply with federal, state, and local warehousing, material handling, and shipping requirements by staying abreast of existing and new legislation. Will advise senior management on necessary actions and/or proposed policy and process changes and will enforce adherence to requirements by warehouse personnel.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
• Purchase materials and control inventory levels. Conduct physical cycle counts and reconcile inventory with our various materials management systems (ERP system included).
• Maintain physical condition of warehouse by planning and implementing new design layouts as necessary. Inspect equipment, issue work orders for repair and requisitions for replacement as needed and ensure safety is at top of mind by anyone in or near our warehouse facilities.
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
• Complete daily and weekly warehouse operational requirement
• Pull and/or monitor internal and external customer orders and notify customers of status and inform them if product is out of stock and/or discontinued and recommend alternative solutions
• Interact with customers by phone and/or in-person and ensure their multiple order information is correctly processed. Personally work on special order jobs ensuring a high degree of accuracy and customer retention.
• Other responsibilities as assigned

Qualifications:

• Minimum of three (3) years’ experience managing receiving, warehousing, materials management, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Possess an ability for technical software and applications: warehousing, material management and mechanical systems
• Ability to safely lift 100 pounds
• High school diploma or GED
• Driver’s license required

Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America.

• We are known for putting community partnerships first, and are the only renewable energy company in the U.S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery.

• We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality.

• Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities.

By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. 

Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description

Position: Renewable Operations Center Operator– Solar PV  

Location: Nashville, TN (Onsite – Remote Operations Center)

Overview: The Remote Operations Specialist is responsible for the real-time monitoring, control, and operational compliance of utility-scale solar PV power plants from a NERC GOP-2 compliant Remote Operations Center (ROC). This role supports grid reliability, plant availability, safe operations, and regulatory compliance across a geographically diverse solar portfolio.
The position functions as a front-line system operator, coordinating with Balancing Authorities (BAs), Transmission Operators (TOPs), Field O&M teams, Asset Management, and Engineering to ensure plants are operated safely, reliably, and in full compliance with NERC Reliability Standards.

Why Join Us

• Be part of the setting up of a modern NERC compliant ROC
• Operate critical utility-scale solar assets in a NERC-compliant control room
• Play a direct role in supporting grid reliability and clean energy integration
• Gain hands-on experience in real-time grid and plant operations
• Build skills in data analytics and Power BI reporting
• Work a structured DuPont schedule with built-in extended time off
• Grow into senior operations, compliance, or performance engineering roles

Main Responsibilities: 

Real-Time Operations & Monitoring

• Monitor and operate solar PV plants using SCADA, EMS, and plant monitoring platforms
• Execute remote switching, curtailments, inverter setpoint changes, and plant controls in accordance with approved operating procedures
• Respond to dispatch instructions and operational directives from Balancing Authority and Transmission Operator
• Identify, diagnose, and escalate plant alarms, outages, and abnormal operating conditions
• Maintain real-time situational awareness of plant status, weather conditions, grid constraints, and interconnection limits

NERC Compliance & Grid Operations

• Perform operational duties in alignment with NERC and GOP-2 standards
• Execute and document operator communications using three-part communication protocols where required
• Maintain accurate and timely event logs, switching records, and operational documentation
• Support disturbance reporting, event classification, and evidence retention
• Participate in compliance drills, simulations, and internal readiness exercises
• Support internal and external NERC audits by providing operational records and evidence

Incident & Event Management

• Lead initial response to forced outages, inverter trips, grid events, and weather-related incidents
• Coordinate with Field O&M, OEMs, EPCs, and internal engineering teams during events
• Escalate issues per defined incident response procedures
• Support post-event reviews and corrective action tracking

Performance Analytics & Reporting

• In addition to real-time operations, this role encourages learning and hands-on exposure to data analysis and reporting
• Support operational and performance reporting by:
• Extracting data from SCADA systems, monitoring platforms, and event logs
• Developing and maintaining dashboards and reports using Microsoft Power BI
• Collaborate with Performance Engineering, Asset Management, and Compliance teams to:
• Analyze trends in outages, curtailments, alarms, and availability
• Improve operational insights, reporting automation, and decision-making
• This role offers a growth pathway into operations analytics, performance engineering, or compliance support

Work Schedule & Environment

• This position is based at a 24×7, 365-day Remote Operations Center (ROC) in Nashville, TN.
• Staff work on a rotating DuPont shift schedule, commonly used in utility and control room environments.

DuPont Shift Structure (Typical):

• Rotating 12-hour day and night shifts
• Multi-week repeating cycle that generally includes:
• Multiple consecutive day shifts
• Multiple consecutive night shifts
• Short recovery breaks
• A built-in extended rest period (typically 7 consecutive days off)
• Shift handovers are critical and include plant status, open incidents, grid constraints, and compliance-sensitive activities
• Must be comfortable working nights, weekends, and holidays as part of a rotating schedule

Qualifications: 

• Bachelor’s degree in Engineering, Renewable Energy, or related technical discipline
  OR equivalent relevant experience.c
• Minimum 1–3 years of experience working in a technical call center or operations center role.

Operational Readiness Requirements

Candidates without prior NERC or control room experience must:

• Complete internal ROC onboarding and operations training program
• Complete NERC fundamentals training within 6–12 months
• Demonstrate proficiency in:
• Event logging and documentation discipline
• Operator communication protocols
• Shift handover procedures
• Incident escalation workflows

Preferred (But Not Required)

• Exposure to grid operations or interconnection requirements
• Familiarity with outage coordination
• Experience building reports or dashboards in Power BI
• Experience analyzing SCADA data
• • Demonstrated familiarity with:
  • SCADA or plant monitoring platforms
  • Solar plant metrics

Key Competencies

• Strong situational awareness and decision-making under pressure
• Clear verbal and written communication during normal and emergency operations
• High attention to detail and procedural discipline
• Collaborative mindset across operations, engineering, and compliance teams
• Commitment to safety, reliability, and regulatory compliance

Our interview process:

A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process.

1. Introductory Interview with our recruiter
2. Hiring Manager Interview to dive into technical skills and behavioral questions
3. Panel Interview to assess cross-functional skills and dive deeper into technical skills
4. Executive Interview to answer high-level questions about SRC and the team

For Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic, entrepreneurial work environment.

Responsibilities: 

• Project Collaboration: You'll collaborate closely with Project Managers, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the next generation's talents.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Qualifications:

• Bachelor’s Degree in Civil Engineering
• EIT preferred 
• 4 plus years of related experience

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Job Description:

As a Project Manager for Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic and entrepreneurial work environment.

Responsibilities:

• Project Collaboration: You'll collaborate closely with production team, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the talents of the next generation.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Are you a seasoned leader with a passion for surveying excellence? As the guiding force behind our survey projects, your expertise will shape our future.

Responsibilities: 

• Strategic Planning: Develop and execute an annual Project Manager Business Plan, guiding our survey efforts towards excellence.
• Client Collaboration: Collaborate closely with clients and management to define project objectives and create comprehensive proposals.
• Contractual Wizard: Ensure strong contractual relationships with clients, negotiating and securing signed agreements before project kick-off.
• Financial Stewardship: Manage project invoicing and accounts receivable collection, ensuring alignment with contractual agreements.
• Communication Catalyst: Foster internal communication, sharing information, and encouraging dialogue across teams, sectors, and our organization.
• Client Relationships: Cultivate strong client relationships, keeping them informed and addressing concerns promptly.
• Business Development: Drive growth through marketing support, presentations, proposal follow-ups, and nurturing client relationships.
• Project Documentation: Maintain efficient project documentation and collaboration via web-based software.
• Team Mentorship: Coach, counsel, and mentor team members, empowering their professional growth.
• Systematic Excellence: Maintain accurate project inputs, ensuring adherence to our quality standards.
• Continuous Learning: Stay updated with industry trends, attending workshops, reviewing publications, and participating in professional societies.
• Performance Pioneer: Achieve performance objectives, meeting or exceeding designated targets related to chargeability, invoicing ratio, revenue goals, and more.
• Technical Proficiency: Apply fundamental survey and engineering concepts independently as needed.
• Team Orchestrator: Assist in organizing the project team, assigning responsibilities, and collaborating with sub-consultants when necessary.
• Analytical Insight: Analyze project information and trends, intervening to ensure project objectives are met.
• Financial Guru: Contribute to financial objectives by managing budgets, schedules, expenditures, and invoicing.
• Results Reporter: Report project outcomes to management and provide insights for continuous improvement.
• Collaborative Maestro: Work with stakeholders to define timeframes, budgets, staffing, and project schedules.
• Team Player: Contribute to our team-oriented environment, achieving collective results.

Qualifications: 

• Excellent communication skills, both oral and written, with strong listening abilities.
• Proven experience in survey project management and leadership roles.
• Ability to independently apply fundamental engineering, environmental, land planning, and survey concepts.
• Strong organizational and time management skills to handle multiple projects and deadlines.
• Demonstrated ability to build and maintain relationships with clients and stakeholders.
• Strong business acumen and ability to contribute to business development efforts.
• Bachelor's degree in a related field (surveying, engineering, or similar) is required; advanced degree is a plus.
• Professional licensure/certification 

Join our team and be part of a company that values innovation, collaboration, and excellence. Together, we will make a difference in the surveying industry while advancing your career. 

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. 

As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. 

Reports to: Vice President, Customer Success 

Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. 

As a Senior CSM at Trella, you will: 

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
• Serve as the primary customer contact, driving engagement cadence and customer health reporting.
• Deliver ongoing best-practice enablement to accelerate adoption and value realization.
• Lead business reviews, sharing product updates and aligning on priorities and outcomes.
• Maintain accurate account data, activity tracking, and renewal forecasts.
• Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
• Invest in continuous learning to strengthen product expertise and customer impact.
• Develop and maintain strong healthcare domain knowledge to advise with credibility.
• Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions.
• Translate product capabilities into customer-specific value, outcomes, and ROI.
• Apply industry context to solution positioning, adoption strategy, and value realization. 
• Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. 

You might be a fit for this role if you have: 

• 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Must be tech-savvy to be able to understand technical concepts around our product.
• Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
• Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
• Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
• Come prepared and ready for customer facing work and open to travel up to 20% 

Preferred by not required: 

• Experience within the healthcare tech industry.
• Familiarity with Post-Acute Provider (Home Health, Hospice, SNF).
• Experience with healthcare claims data analysis.
• Exposure to data integrations.

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 01/16/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The Role

The Senior Project Manager drives the execution of integrated marketing engagements—bringing strategy, creative, media, and data together into work that is delivered seamlessly and at a high standard.

In this role, you ensure complex programs remain organized, on track, and moving forward by managing timelines, coordinating workflows, and connecting strategy to execution. You focus on the details that matter—ensuring work is delivered as planned, with consistency and quality.

You build strong working relationships across clients and internal teams, developing a clear understanding of brand, business goals, and project needs. Success in this role requires the ability to navigate complexity, bring structure to ambiguity, and take ownership of delivering high-quality work.

 
You Will

• Lead integrated project execution across strategy, creative, media, and data—ensuring work is aligned, coordinated, and delivered at a high standard
• Build deep knowledge of your clients, their brands, and the healthcare landscape to better guide execution and decision-making
• Partner closely with Client Experience (CX) and cross-functional teams to translate strategic direction into clear, actionable plans
• Develop and own project plans, timelines, and workflows—ensuring delivery is on time, on scope, and on budget
• Manage large-scale, complex programs with multiple workstreams, dependencies, and stakeholders
• Act as a central connector across teams, ensuring alignment and momentum from kickoff through delivery
• Oversee client financials, including budgets, forecasting, invoicing, and overall financial health of engagements
• Proactively identify risks, resolve challenges, and adapt plans to keep work moving forward
• Uphold and evolve project management best practices—driving consistency, efficiency, and quality across engagements
• Champion the value of project management across the organization, strengthening processes and demonstrating impact at the enterprise level

You Have

• 5+ years of integrated project management experience; agency experience required
• Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines
• Flexible, solutions-oriented approach to managing projects and team workflows
• Clear and effective communicator with both internal teams and clients
• Strong attention to detail and commitment to quality
• Collaborative, reliable team player
• Solid business and marketing acumen
• Experience in healthcare marketing is a plus
  
  

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Overview 

The Store Manager is a dynamic leader responsible for driving profitability, overseeing operations, and delivering exceptional customer experiences. They manage performance, staffing, training, payroll, and building maintenance while developing strategies to meet sales goals. Through mentorship and team development, they foster strong retail skills and ensure outstanding customer service. Community involvement is integral to our culture at Aviator Nation. Store Managers are responsible for promoting a fun, exciting atmosphere by curating and hosting live music events for our community.

Key Responsibilities 

• Lead and manage all store staff, ensuring accountability and high performance
• Set and achieve sales goals through planning and team engagement
• Provide coaching, feedback, and performance evaluations for employees
• Oversee hiring, training, and scheduling of staff
• Manage employee issues and grievances
• Ensure exceptional customer service and resolve escalated issues
• Analyze sales data to develop business strategies and report KPIs
• Maintain accurate inventory levels and manage stock counts
• Partner with Inventory Manager and Assistant Manager to maintain store presentation
• Support omni-channel sales and fulfillment processes
• Ensure daily operations, restocks, and store standards are consistently met
• Host monthly store events to boost sales and community presence
• Participate in open houses
• Attend local business organization meetings
• Foster relationships with local businesses and neighbors 
• Seek out sponsorship for food and beverage

Skills & Requirements 

• People management experience is a must.
• Must be able to develop, coach, and be transparent with employees while holding the team accountable to rules and conduct in a respectful and professional manner 
• 3-5 years of experience managing in a similar role
• Positive, outgoing, and encouraging attitude!
• Professional appearance, must follow AVN presentation standards
• Strong communication, leadership, and interpersonal skills
• Attention to detail and organizational ability
• Analytical and computer skills
• Flexible availability, including weekends and holidays

Physical Requirements & Working Conditions 

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of this job. 

• Ability to kneel, bend, stoop, crouch, reach, climb, walk, and stand for long durations of time
• Ability to move and lift equipment and supplies of up to 30 pounds
• Vision abilities include close, distance, color peripheral, and depth perception
• Noise level in the work environment is moderate 

This job description is not exhaustive, and you may be required to carry out other duties as  requested. 

Benefits

• Medical, Dental, Vision
• Paid Time Off (PTO)
• Pet insurance
• 401K match
• Sales and retention incentive bonuses
• Employee Assistance Program (EAP)
• Monthly clothing allowance
• Generous employee discount
• Friends and family discount
• Free fitness classes at our Santa Monica RIDE studio
• Generous discount on all Dreamland events, food, and beverages
• Travel opportunities for national events, festivals, and store build-outs

EEO Statement

Aviator Nation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,  color, religion, age, sex, national origin, disability status, genetics, protected veteran status,  sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring,  placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

The Role

Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.

What You’ll Do

• Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
• Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
• Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
• Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
• Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
• Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
• Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
• Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
• Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
• Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
• Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
  
  

Ideal Qualifications

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in account management, client services, or a related role
• Healthcare industry experience required
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed client expectations
• Remote role with the ability to travel as needed for key client meetings

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off (aka- unlimited)
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

Equality Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Appian is actively seeking a Field Marketing Manager reporting to the Senior Field Marketing Manager, to develop, manage, and execute integrated marketing plans to support our go-to-market efforts in the Public Sector industry. This role will be responsible for managing and executing Public Sector industry events and field marketing programs designed to grow and accelerate sales pipeline and revenue. The role will also be responsible for operational, implementation and post-program and event reporting and activities. 

Our ideal candidate will have direct experience with Public Sector marketing (Defense, Federal Civilian, and/or State and Local Government) and an understanding of the technology ecosystem in which we operate, including business process automation and low-code application development. We are looking for a creative and passionate individual, familiar with end-to-end field event strategy and execution, sales enablement, and balancing an ecosystem of partners in a dynamic environment. 

In this role, you will: 

• Manage end-to-end planning and execution of a rich portfolio of Public Sector events, including major industry trade shows, regional seminars, and executive roundtables, ensuring a high-quality and professional experience for all attendees.

• Partner closely with Public Sector Field Sales to define goals and implement a marketing plan that drives lead generation and account expansion activities.

• Execute account-based marketing (ABM) tactics, aligning them with account-specific plans to penetrate and expand target accounts.

• Enable the regional sales team with the latest marketing content and program information, ensuring they are equipped for effective follow-up and sales conversations.

• Manage the budget for assigned field programs, ensuring activities are delivered on time and within budget, while tracking and reporting on ROI.

• Oversee the lead management process for marketing campaigns, ensuring an effective handoff to sales to maximize pipeline conversion.

• Analyze campaign performance in partnership with Marketing Operations, using data to make recommendations for future optimization and strategic decisions.

• Ability to travel 25-30%.

Qualifications:

• 3+ years of field marketing or events experience at a B2G or B2B enterprise software company

• Experience managing large and regional event logistics, strategy, and execution

• Bachelor’s Degree

The base salary for this role is between $75,000–$175,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

#LI-MB1

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

The Team – Enterprise & Cloud Applications

Our Enterprise & Cloud Applications team is comprised of functional and technical experts in the areas of NetSuite, OneStream, SAP, and Salesforce. We tackle the challenges that come with implementing, optimizing, and maintaining cloud investments. Whether implementing a cloud solution or enhancing and extending an existing cloud environment, we help organizations get the most out of technology investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process Optimization.

Your Impact

• Work on NetSuite related projects including new implementations, enhancements, integrations, support and other special projects.
• Identify, design and implement creative business solutions to continually improve the firm’s methodology and approach.
• Manage client relationships with an eye toward identifying and closing on new business opportunities.
• Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders.
• Engage with clients and colleagues on revenue recognition solution support.
• Review team progress to ensure compliance with work program and professional standards.
• Educate internal and external audiences on NetSuite best practices.
• Actively participate in career development activities and technical training of staff.

At a minimum, you will have:

• 5+ years of direct NetSuite implementation, integration, upgrade, data conversions, reporting, customizations to NetSuite applications and/or support experience.
• Experience facilitating design and configuration of NetSuite.
• Full, life-cycle implementation experience with Multi-book, Advanced Revenue Management, OpenAir, and/or Professional Services Automation.
• 2+ years of Tier 1 or Tier 2 consulting experience.
• Experience with SuiteScript, SuiteFlow, Integrations, and Reporting experience.
• Ability to lead workshops, including the gathering/documenting of requirements and use-cases and recommendation of envisioned processes.
• Ability to assess functional and technical gaps in designs.
• Ability to define and articulate Business Benefits and Costs.
• Experience developing detailed work plans for project activities within scope of application responsibility.
• Experience training and supporting end users in NetSuite.
• Experience testing NetSuite application instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts is required.
• Flexibility to accommodate travel up to 25%.

Preferably, you will have:

• Bachelor’s degree in Accounting, IT, or related field.
• NetSuite SuiteFoundation, NetSuite Certified ERP Consultant, Multi-book, Advanced Revenue Management, or OpenAir Certifications.
• Strong business skills and experience in accounting, finance or operations.
• ASC-606 (revenue recognition) experience.
• Experience managing technical development by acting as a liaison between the technical team and the user community is strongly preferred.
• CPA, PMP or MBA.

Position: Area Supervisor Aquatics
Department: Ectotherm
Supervisor: Assistant Curator of Ectotherm

Nashville Zoo Mission:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Why Work with Us:

At Nashville Zoo, we believe in taking care of our team just as well as we care for our animals. Full-time employees enjoy a robust benefits package designed to support your health, well-being, and future:

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA-accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

Description: Under limited supervision, employee will serve as the Area Supervisor of the Aquatics Department at the Nashville Zoo at Grassmere. Primary responsibility is to supervise keeper staff and participate in the general care of assigned collection animals and work on conservation initiatives; maintain exhibits, perform light exhibit construction; operate zoo vehicles; maintain integrity of existing graphics and exhibits. Employee will be responsible for ensuring that all supplies and needs for their areas (ordering feed products, acquisition of tools and cleaning supplies etc.) are ordered by them or informing the appropriate staff member of the need. Employee will generate appropriate work requests; supervise and coach assigned staff; remain a positive role model for the keeper staff/keeper associate setting an example in their daily work. Area supervisors are full-time working supervisors and are required to know all aspects of the day-to-day activities of their assigned areas. They must be proficient in conflict resolution when dealing with staff as well as the general public. Employee will be responsible for educating the public on the Aquatics Departments animal collection and providing a friendly, safe and clean atmosphere for families to enjoy the Nashville Zoo. In Addition, the successful candidate will represent the zoo at meetings and will help direct Aquatics departmental conservation initiatives which currently include a population monitoring program funded by USFWS for the federally endangered Nashville Crayfish and our AZA-FRTRP coral conservation facility. The successful candidate will work closely with the Herpetology Supervisor and the LSS manager.

Duties and Responsibilities:
Animal Husbandry

• Prepare food and water for collection animals by cutting and measuring diet portions
• Feed collection animals
• Maintain regular and reliable attendance
• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.
• Monitor assigned animals closely with regard to general appearance, diet consumption levels, condition of fecal matter, etc.
• Maintain feed intake records
• Maintain water quality log books
• Record daily observations pertaining to the health and behavior of Aquatics Department animals on a Daily Report to be submitted to the Curator
• Clean animal exhibits, and service areas
• Participate in capturing, incapacitating, and moving animals
• Assists Veterinarian staff in the treatment of collection animals
• Provide exhibit security and take appropriate actions to prevent vandalism and maltreatment of animals and facilities by the public.
• Participate and train direct reports in basic animal conditioning techniques.

Maintenance

• Clean and disinfect utensils, work tools, and containers.
• Maintain high standards of exhibit appearance and plant life in and around enclosures.
• Perform minor or routine maintenance of enclosures and report all other maintenance needs to supervisors.
• Operate a variety of light and medium equipment.

Public Education

• Coordinate daily keeper talks designed to educate the public on the Aquatics Department animal collection.
• Respond to questions from the public concerning the animals and exhibits.
• Model the Zoos image and code of professional ethics in words and actions at all times.

Skills:
Thorough knowledge of:

• Aquatic animal behavior, Life support systems, water quality.
• Ability to self-direct work tasks while ensuring safety and productivity.
• Coral care and propagation.
• Care, feeding, and handling of aquatic fish and invertebrates.
• Safety practices around exotic animals.
• Animal biology or zoology or other related fields.
• Techniques for restraining and capturing exotic and domestic animals
• Zoo policies and procedures.
• Personnel management.
• Animal conditioning.

Capable of:

• Completely performing the responsibilities outlined in the Duties and Responsibilities section.
• Monitoring animal behavior and appearance.
• Operating motorized vehicles and equipment; applicant must possess a valid driver's license.
• Following work instructions.
• Working in a team-oriented atmosphere.
• Effectively communicating with coworkers and supervisors.
• Interacting and communicating with the general public in an appropriate manner.
• Supervising, training, and mentoring assigned staff.
• Making unbiased and non-judgmental decisions when dealing with direct reports.

Physical Requirements:

• The role requires frequently standing and walking for most of an 8–10‑hour shift and regularly bend, kneel, reach, and perform repetitive motions while cleaning habitats, preparing diets, and providing enrichment.
• The role requires frequently lifting, carrying, pushing, and pulling up to 50 lbs and occasionally up to 75 lbs with assistance, as well as navigating ladders, stairs, uneven terrain, and wet or slippery surfaces.
• Strong hand dexterity, clear verbal communication, and adequate vision and hearing are essential to safely observe animals, operate tools and gates, and use radios.
• Work occurs indoors and outdoors year‑round in all weather, with routine exposure to animal dander, hay, dust, insects, loud noises, strong odors, and cleaning agents.
• Employees may encounter biological hazards, zoonotic diseases, and potentially dangerous animals and must follow established protocols for shifting, feeding, and emergency response.
• The role may require wearing PPE such as gloves, protective footwear, eye and hearing protection, and respirators as assigned.
• Schedules often include early mornings, weekends, holidays, and occasional overtime based on animal needs.
• Depending on assignments, a valid driver’s license and ability to operate facility vehicles may be required.
• Vaccinations, TB testing, or respirator fit testing may be necessary per policy.
• The role must learn new tasks, remember processes, maintain focus, complete task independently, and make timely decisions in the context of a workflow.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

Education:
Must have a BS in zoology, animal biology, animal husbandry or related field and/or at least two years of work experience at a zoological facility or any equivalent combination of training and experience, which provides the required work skills, knowledge, and abilities.

Special Note:
May be required to work any combination of five days in the seven-day workweek including holidays.

Pre-employment requirements:

Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.

As an Associate Customer Success Manager on our Mid-Market Scale team, you will be responsible for driving customer retention and growth by ensuring that our customers are engaged and leveraging the full value of the Checkr solution. This role serves as a vital growth engine for our Customer Success organization, designed to develop the talent that feeds our Mid-Market Relationship, Enterprise, and Strategic CSM teams.

In this role, you will work alongside an elite team of CSMs that succeeds through collaboration, grit, and constant improvement to manage our pooled customer segment as a collective team. In this model, the success of the customer in the scaled segment falls on the team as a whole, providing a high-collaboration environment where you can learn the fundamentals of customer success at scale. This is an ideal role for someone either early in their Customer Success career or a high-performing operations professional, SDR, BDR, or AE looking to pivot into Customer Success, eager to grow, iterate, and win as part of a dynamic group.   

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships. 

What you’ll do

• Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
• Develop a comprehensive understanding of respective clients within the pool to contribute to planned and strategic initiatives.
• Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.
• Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
• Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

What you bring

• 1+ years of client-facing customer success/sales/account management/customer service experience
• General knowledge of software applications i.e. Salesforce, Google Apps, etc.
• Strong customer focus, you care about your customers and view their success as your own
• Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
• Acute attention to detail to track high-volume tactical program elements across multiple customers
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
• Learn quickly and are excited to take on challenging new projects
• Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success
• Experience in the SaaS or Human Resources space is a plus
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

 #LI-AG1

Position: Safety & Security Manager, Full Time

Department: Operations/ First Aid / Security/ Safety

Supervisor: Director of Environmental Health & Safety

Nashville Zoo Mission:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Why Work with Us:

At Nashville Zoo, we believe in taking care of our team just as well as we care for our animals. Full-time employees enjoy a robust benefits package designed to support your health, well-being, and future:

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA-accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

Description:

Provides direction, supervision, and oversight to emergency medical, security, tram driver, and parking staff. Ensures all teams meet zoo standards for the protection of zoo assets and maintaining the park in a safe condition for our guests, employees, and animals.

Oversees, and is responsible for all first aid treatment and emergency response to guests and employees of the Nashville Zoo. Must use sound judgment in the analysis of emergency and non-emergency situations and react calmly and quickly under those circumstances. Provides appropriate follow-up information and documentation of any injuries and/or critical incidents.

Through direction from the Director of Environmental Health and Safety, provides support for the creation, implementation and maintenance of the Nashville Zoo Emergency Plan and Environmental Safety Programs. Performs weekly facility safety audits and ensures other safety equipment inspections are conducted.

Work hours vary with zoo daily operating hours and evening special events.

Duties and Responsibilities:

• Ensures assigned staff execute emergency medical skills within their scope of practice.
• Maintain regular and reliable attendance
• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.
• Performs and ensures assigned staff execute emergency procedures as incidents require.
• Ensures the accurate and timely completion of all guest and staff medical and non-medical incident reports and forms - provides any necessary follow-up.
• Creates schedules for EMT, Security, Tram Driver, and Parking staff to ensure the park has the appropriate safety coverage.

Skills:

• Ability to effectively supervise assigned staff to ensure zoo policies, procedures, and protocols are being followed.
• Ability to self-direct work tasks while ensuring safety and productivity.
• Ability to work with general public and children while representing the Nashville Zoo in a positive manner.
• Ability to be an effective communicator in all circumstances to include highly stressful and emergency situations.
• Well-organized, quick thinking, and decisive.

Physical Requirements:

Staff must frequently stand and walk for most of an 8–10‑hour shift and regularly bend, kneel, reach, climb, and perform repetitive motions while cleaning, maintaining grounds, or performing facilities repairs. These roles require frequently lifting, carrying, pushing, and pulling up to 50 lbs and occasionally heavier items with assistance, as well as safely navigating ladders, stairs, uneven surfaces, and wet or slippery areas. Adequate vision, hearing, hand dexterity, and clear communication are necessary to operate tools, equipment, vehicles, and radios safely. Work occurs both indoors and outdoors year‑round in all weather conditions, with routine exposure to dust, dirt, chemicals, cleaning agents, noise, and equipment vibration. Schedules may include early mornings, evenings, weekends, holidays, and occasional overtime based on operational needs. The role must learn new tasks, remember processes, maintain focus, complete task independently, and make timely decisions in the context of a workflow. Position may involve using motorized vehicles and require adherence to established safety procedures.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. 

Education Requirements:

• Associates, or Bachelor’s Degree in a related field.

• State of Tennessee Security Officer License.

• State of Tennessee EMT Certification (is a plus – not required)

Experience Requirements:

• Minimum 2 years of supervisory or management experience.

• Law enforcement, fire service, emergency medical service, public safety, or military experience (preferred).

Other Requirements:

• Required to hold a current State of TN Guard Certification with Dallas endorsement.

Pre-employment requirements:

Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.

Position Title: Life Support Systems Technician (LSS Tech)  

Department: Ectotherm

Supervisor: LSS Manager

Nashville Zoo Mission:

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership. With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Why Work with Us:

At Nashville Zoo, we believe in taking care of our team just as well as we care for our animals. Full-time employees enjoy a robust benefits package designed to support your health, well-being, and future:

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA-accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

Description:   

Under general supervision, the Life Support Systems (LSS) Technician will execute a diverse array of tasks within the Ectotherm Department at the Nashville Zoo. The primary responsibilities include maintaining and repairing filtration systems for all aquatic animal exhibits, off-exhibit tanks, and adjacent areas. The role also involves performing light exhibit construction, operating zoo vehicles, and ensuring the integrity of existing exhibits and aquatic plant life. Additionally, the LSS Technician may engage in public education through keeper talks and impromptu educational sessions, while ensuring a clean and safe environment for visitors to enjoy the Nashville Zoo.

Duties and Responsibilities:

• Monitor assigned filtration systems and aquatic habitats.
• Test and maintain proper water quality parameters per species requirements.

• Maintain regular and reliable attendance
• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.

• Perform plumbing repairs and pump maintenance.
• Vacuum ponds.
• Operate a variety of light and medium equipment.
• Maintain filtration logbooks.
• Clean animal exhibits, pools, off-exhibit enclosures, and service areas.
• Clean and disinfect utensils, work tools, and containers.
• Participate in keeper talks designed to educate the public about the Aquatics Department’s animal collection.
• Respond to questions from the public concerning the animals and exhibits.

Qualifications-

Skills:

General knowledge of:

• Filtration and water chemistry
• Ability to self-direct work tasks while ensuring safety and productivity.
• Plumbing and pump mechanics
• Safety practices around exotic and domestic animals
• Animal biology or zoology or another related field
• Techniques for maintaining water quality.

Capable of:

• Fully executing the responsibilities detailed in the “Duties and Responsibilities” section.
• Monitoring animal behavior and addressing water quality issues.
• Operating motorized vehicles and equipment; a valid driver’s license is required.
• Following work instructions accurately.
• Collaborating effectively in a team-oriented environment.
• Communicating efficiently with coworkers and supervisors.
• Interacting and engaging with the public in a professional manner.

Education/ Experience:

• Zoology, animal biology, animal husbandry or related field beneficial, and experience with plumbing, pool maintenance, or pump rebuilding beneficial. Experience with LSS equipment or any equivalent combination of training and experience, which provides the required work skills, knowledge, and abilities to do this job.
• Applicants must possess a valid driver’s license.

Physical Responsibilities:

• The role requires frequently standing and walking for most of an 8–10‑hour shift and regularly bend, kneel, reach, and perform repetitive motions while cleaning habitats, preparing diets, and providing enrichment.
• The role requires frequently lifting, carrying, pushing, and pulling up to 50 lbs and occasionally up to 75 lbs with assistance, as well as navigating ladders, stairs, uneven terrain, and wet or slippery surfaces.
• Strong hand dexterity, clear verbal communication, and adequate vision and hearing are essential to safely observe animals, operate tools and gates, and use radios.
• Work occurs indoors and outdoors year‑round in all weather, with routine exposure to animal dander, hay, dust, insects, loud noises, strong odors, and cleaning agents.
• Employees may encounter biological hazards, zoonotic diseases, and potentially dangerous animals and must follow established protocols for shifting, feeding, and emergency response.
• The role may require wearing PPE such as gloves, protective footwear, eye and hearing protection, and respirators as assigned.
• Schedules often include early mornings, weekends, holidays, and occasional overtime based on animal needs.
• Depending on assignments, a valid driver’s license and ability to operate facility vehicles may be required.
• Vaccinations, TB testing, or respirator fit testing may be necessary per policy.
• The role must learn new tasks, remember processes, maintain focus, complete task independently, and make timely decisions in the context of a workflow.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

Work Schedule:

• Full-time position, averaging 40 hours per week.
• Must be able to periodically adjust schedule as needed.
• Must be available to work weekends.

Pre-employment requirements:

Nashville Zoo is an Equal Employment Opportunity (EEO) employer and maintains a drug-free work environment. All employment is at-will.

• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.