This role will be responsible for partnering cross-functionally within a fast-moving technology company and its senior management to build annual budgets, manage forecasts, and provide decision support through financial analyses to ensure optimal returns on strategic investments. This is a key position providing guidance on financial and operational matters across the entire organization. 

Duties and Responsibilities:

• Support the annual budget, quarterly forecast and long-term strategic planning processes 
• Design and refine detailed financial models that forecast and analyze functional costs in order to fully understand sources of variance and, ultimately, improve forecast accuracy
• Conduct in-quarter puts & takes review sessions – ensure that the organization can flex and react to short-term budget surpluses/deficits, including developing and maintaining KPIs for all aspects of the organization
• Prepare monthly and quarterly management reporting - analyze financial results, distill/synthesize key trends, assess current and future business risk, and communicate key messages to senior management
• Build and maintain relationships with cross-functional teams to synthesize and integrate updates relating to variances in actual procurement activity relative to budget forecasts
• Support executive management by providing timely ad hoc reporting on critical issues
• Become embedded with business partners across the company, establishing trust, building relationships and gaining a deep understanding of relevant drivers

Qualifications:

• 5+ years of relevant finance experience preferred, SaaS experience strongly preferred
• Adaptive insights model building experience
• Strong financial and operational planning skills
• Ability to influence at all levels of an organization with an emphasis on partnering with the various business leaders
• Excellent communication skills (written and verbal) with experience developing and delivering presentations
• Expertise in building Excel-based financial models, with an emphasis on aggregating and analyzing data to provide actionable insights
• Ability to multitask effectively, working in team environments or independently
• Four year university degree in finance, economics or accounting required, MBA a plus
• Experience with financial systems- NetSuite, Zuora, Salesforce, etc. is a plus

Pay Range (Base Pay):   $130,000-150,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/29/2026

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions.

This individual is a seasoned operator or practitioner with deep experience in healthcare environments—across providers, payers, or digital health—bringing knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. They engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion.

The Healthcare Solutions Engineer is a recognized thought leader who confidently supports C-level discussions, accelerates deal cycles, and helps identify and expand revenue opportunities in healthcare.

Key Responsibilities

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs. 
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus

Desirable Heath & Life Sciences Experience

• Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs.
• Experience in SaaS, including 2+ years supporting healthcare-specific customers.
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.).
• Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders.
• Willingness to travel 20–50% for customer and internal meetings.
  
  

Pay Range (OTE): $157,000 - $235,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/25/2025.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

As the People Operations AI & Automation Manager, you will be the bridge between People strategy and technical execution. You are responsible for identifying inefficiencies within our People processes and solving them through advanced automation, AI integration, and rigorous process design. This is a high-impact individual contributor role for a builder who enjoys bringing technology, process, and people together to create a seamless employee experience. 

Duties and Responsibilities:

Process Optimization & System Excellence 

• Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows. 
• Act as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements. 
• Refine ticketing queue management and resolution protocols to improve the internal employee service experience. 
• Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity.
• Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors. 
• Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation. 
• Organize and maintain a global knowledge base to facilitate AI ticket resolution and increase employee self-service. 
• Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable. 
  
  

AI & Automation 

• Design, build, prototype, and deploy AI agents and chatbots to automate repetitive People processes (e.g. ticketing, FAQ resolution). 
• Build and maintain automation scripts and low-code solutions to eliminate manual data entry and synchronize data across multiple People systems. 
• Establish KPIs to monitor automation performance, providing data-driven reports on efficiency gains and return on investment.
• Serve as the primary liaison between People Operations and IT/Systems teams to ensure all technical requirements sign with business objectives.  
  
  

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5 years of progressive HR experience with 2+ years in a shared services or operations role. 
• Demonstrated success leading process improvement and operational excellence initiatives. 
• Experience with low-code AI platforms to develop bespoke solutions. 
• Strong proficiency in HRIS systems (Workday preferred). 
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Exceptional organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.

Pay Range (Base Pay):   $100,000 - $123,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/14/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Principal Enablement Consultant 

About Talkdesk

Talkdesk® is a global AI-powered cloud contact center leader, committed to revolutionizing customer experiences through intelligent automation and innovative solutions.

About the Role

As a Principal Enablement Consultant, you will specialize in leveraging Talkdesk AI and broader platform capabilities to drive exceptional customer experiences and achieve strategic business outcomes. You will empower internal teams, customers and partners to maximize the value of Talkdesk, with a strong focus on how AI can enhance existing features and inform future innovation.

Key Responsibilities

• Talkdesk AI & Platform Mastery: 
• Develop deep expertise across the Talkdesk platform, with a primary focus on Talkdesk AI and its integration with other features to optimize customer journeys and contact center efficiency.
• Strategic Enablement for AI & Platform Adoption: 
• Design and deliver product technical training for internal teams and customers, emphasizing the synergistic power of Talkdesk AI and other platform features to achieve business objectives.
• Collaborate closely with Product, Engineering, Sales, and Customer Success to align enablement strategies with product roadmaps and customer needs. Champion best practices for leveraging Talkdesk AI and the broader platform.
• Integration Architecture & Technical Enablement:
• Provide deep expertise in integration patterns and best practices across the Talkdesk platform, including APIs, webhooks, middleware, and custom JavaScript-based automation. 
• Develop and deliver enablement assets  and technical guidance that empower internal teams, partners, and customers to successfully implement and maintain integrations following industry standards for security, reliability, and performance.
• AI-Driven CX Enhancement: 
• Analyze existing Talkdesk product functionality and identify opportunities where AI can be strategically applied to improve customer experience, streamline workflows, and drive greater value.
• Gather and synthesize customer and internal feedback on Talkdesk AI and platform usage, providing actionable insights to Product and Engineering teams to drive future AI innovation and product development.
• Expert Consultation & Problem Solving: 
• Serve as a senior point of contact for complex inquiries related to Talkdesk AI and platform capabilities, providing expert guidance and solutions to internal teams and customers.

Qualifications & Experience

• 5+ years in customer experience, contact center technology, or related roles, with a strong understanding of AI applications and cloud contact center platforms.
• Demonstrated ability to analyze complex systems and identify opportunities for AI-driven improvements.
• Proven experience in enabling adoption of SaaS solutions, including AI-powered features, with a focus on achieving tangible business results.
• Excellent communication, presentation, and facilitation skills, with the ability to convey technical concepts and strategic recommendations effectively.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing enablement needs.
• Experience working directly with customers and internal stakeholders to gather feedback and drive product improvements.
• Ability to work cross-functionally, influence decision-making, and drive customer adoption initiatives

Nice to Have

• Previous experience in product management, technical consulting, or solutions architecture within the contact center space.
• Familiarity with data analysis and its application to improving customer experience and AI effectiveness.
• Deep understanding of the Talkdesk product suite and its various features.
• Additional languages (English, French, Spanish, Portuguese) are a plus.

Why Join Talkdesk?

Be a key driver of AI innovation within a leading cloud contact center platform. Shape the future of customer experience by leveraging cutting-edge technology. Collaborate with a high-performing team in a dynamic and rewarding environment. Enjoy competitive benefits and significant opportunities for professional growth.

Ready to innovate and empower with Talkdesk AI? Apply today!

Responsibilities:

• Manage day-to-day global income tax compliance, including U.S. federal, state, and local filings, and coordination of foreign tax filings across multiple international jurisdictions. 
• Prepare and support the annual income tax provision under ASC 740, including deferred tax calculations, true-ups, and supporting schedules. 
• Partner with Accounting to explain tax results, support journal entries, and ensure tax-related balances are accurately recorded and presented in the financial statements. 
• Support tax audits and examinations by gathering documentation, coordinating with external advisors, and assisting in the resolution of issues. 
• Perform technical tax research across U.S. federal, state, and international topics and summarize conclusions. 
• Prepare quarterly transfer pricing calculations and coordinate intercompany invoicing in accordance with established policies. 
• Oversee indirect tax compliance processes, including U.S. sales and use tax, telecommunications tax, and VAT/GST filings, in coordination with external providers. 
• Drive process improvements and automation efforts to enhance efficiency and scalability within the tax function. 

Qualifications:

• Bachelor’s degree in Accounting. CPA or Master in Tax preferred.
• 5+ years of relevant tax experience, including public accounting and/or corporate tax
• Strong understanding of ASC 740, including preparation and review of income tax provision
• Demonstrated experience with monthly and quarterly close, international tax compliance and global consolidation
• Exposure to indirect tax (sales/use, VAT/GST) and telecommunications tax concepts is a plus
• System savvy; NetSuite and Suretax experience strongly preferred
• Effective communication skills, with the ability to explain tax concepts clearly to Accounting and other cross-functional teams
• Collaborative mindset with the ability to work effectively in a team-oriented environment. 
• Proactive and independent – must be eager to drive best practices, automation initiatives, and continuous process improvement

Pay Range (Base Pay):   $115,000 - $173,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/27/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Pay Range (OTE Pay):  $205,000 - $245,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/09/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

• Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs. 
• Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution.
• Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Bilingual in French
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus

Pay Range (OTE): $135,000 to $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/17/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

About This Role:

We are hiring a Forward Deployed AI Product Manager (FDAPM) to be the connective tissue between our clients and our engineering teams. This is not a traditional PM role. You will live at the intersection of product strategy, technical delivery, and client partnership - spending meaningful time embedded with health system customers to deeply understand their workflows, then translating those insights into AI-powered solutions that ship.

Think of this as: part Product Manager, part Implementation Consultant, part Pre/Post-Sales Engineer. If you have spent time at Epic implementing enterprise software and have felt the pull toward product and AI, this role was built for you.

What You'll Do:

Client Engagement & Discovery

• Serve as the primary product point of contact for a portfolio of health system clients, operating as a trusted advisor embedded in their workflows and operations.
• Lead structured discovery engagements - interviews, workflow mapping, shadowing, and document analysis - to surface automation opportunities and unmet clinical or administrative needs.
• Define the "art of the possible" for each client, helping them connect their operational pain points to our AI platform capabilities.
• Own the relationship with clinical informatics, IT, and operations stakeholders at client sites, often working alongside C-suite sponsors.

Solution Design & Scoping

• Translate real-world workflows - scheduling, patient outreach, referral management, prior authorizations, billing follow-up - into structured product and configuration requirements.
• Design bespoke AI workflow solutions in collaboration with Forward Deployed Engineers (FDEs), Applied ML, and Solution Engineers; own the scoping and definition of each engagement.
• Create and maintain living solution design documents, workflow maps, and specification artifacts that serve as the handoff to engineering.
• Serve as the voice of the customer in internal roadmap and sprint planning discussions.

Pilots, Deployment & Value Delivery

• Drive 0→1 deployments from pilot kickoff through go-live, owning timelines, stakeholder communication, and change management planning.
• Define and track value metrics and outcome frameworks (time-to-value, call deflection rates, scheduling conversion, cost per contact) in partnership with clients and customer success.
• Run structured pilots, capture learnings, and manage the iteration cycle to production-ready deployments.
• Support expansion and renewal conversations by building ROI proof points and case-for-scale narratives.

Product Feedback & Roadmap Influence

• Identify patterns across deployments and translate client-specific configurations into reusable product features that can benefit the broader customer base.
• Act as the bridge between field deployments and the core product roadmap, surfacing high-priority gaps, edge cases, and workflow requirements that should be productized.
• Contribute to internal knowledge bases, playbooks, and templates that systematize the FDAPM practice as we scale.
• Collaborate closely with FDEs, ML engineers, and product leadership on the "design partner → product" motion.

What We're Looking For:

Required Qualifications

• 5+ years of experience in healthcare technology, with hands-on exposure to provider operations in one or more of the following domains: Patient Access (scheduling, referrals, prior auth), Care Management (outreach, care coordination, transitions of care), or Revenue Cycle (billing, collections, denial management, coding).
• Demonstrated experience in a client-facing delivery role - implementation, technical project management, solution consulting, or customer success - where you owned outcomes, not just activities.
• Ability to quickly understand and map complex clinical and administrative workflows, then distill them into structured requirements and prioritized problem statements.
• Strong written and verbal communication skills; able to present to VP/C-suite health system stakeholders and translate between clinical, operational, and technical audiences.
• Comfortable operating in ambiguity and whitespace; you default to action and bring structure to uncertainty.
• Curiosity about AI and automation; you don't need to be an engineer, but you must be genuinely excited by what AI can do in healthcare and eager to develop deep product fluency in this space.
• Willingness to travel up to 25–35% to client sites for discovery, go-live support, and executive meetings.

Preferred Qualifications

• Experience at Epic Systems in a Project Manager, Implementation Consultant, Technical Services, or similar role - ideally in modules such as Cadence, Resolute PB/HB, HIM/ROI, MyChart, or Epic Cheers. 
• Prior experience in a startup or high-growth technology company in a PM, solutions engineering, or FDE-adjacent capacity.
• Familiarity with contact center technology (CCaaS, IVR, conversational AI, NLP) or prior exposure to platforms such as Genesys, NICE, Five9, Nuance, or similar.
• Understanding of HL7 FHIR, APIs, EHR integrations, or healthcare interoperability standards.
• Experience building or contributing to product roadmaps, writing PRDs, or working in Agile/scrum delivery processes.
• Background or experience in healthcare administration, clinical informatics, health IT, nursing, or a related field.

How Success Is Measured:

This role is outcome-oriented. You will be evaluated on the impact you create — not just the activities you complete. Key success indicators include:

• Time-to-value: Speed from discovery kickoff to production-ready AI deployment for each client engagement.
• Pilot success rate: Percentage of pilots advancing to full-scale production rollout.
• Expansion & renewal: Your accounts renew and grow - driven by measurable, documented ROI.
• Product feedback quality: Volume and quality of field insights surfaced into the core product roadmap.
• Client health: NPS, engagement, and stakeholder relationship scores across your portfolio.

Pay Range (Base Pay):  $187,000 - $312,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Security Engineer (Pentesting, Incident Response & Investigations)

Our Engineering teams follow a micro-service architecture approach to build the next generation of Talkdesk, with autonomous vertical teams owning their services end to end. We promote agile and collaborative practices, value peer reviews, and believe that true authority comes from knowledge, not position. Respect, curiosity, and continuous learning are core to how we work.

Are you passionate about breaking things to make them safer?

As a Security Engineer focused on Pentesting, Incident Response, and Security Investigations, you will play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications.

What you’ll do

Depending on your profile and experience, your responsibilities may include:

• Perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models.

Conduct security assessments of AI-driven features, focusing on risks like prompt injection, data leakage, and adversarial attacks. Conduct security investigations to identify root causes, attack paths, and impact of security incidents.Lead or actively participate in incident response, including detection, containment, eradication, and post-incident reviews. Analyze logs, telemetry, and forensic artifacts to support investigations and threat hunting activities.

• Triage, validate, and prioritize findings from internal and external penetration tests.
• Work closely with engineering teams to explain vulnerabilities, recommend pragmatic remediations, and verify fixes.
• Support the development and improvement of incident response playbooks and processes.
• Perform threat modeling (e.g., STRIDE) to identify realistic attack scenarios.
• Continuously research emerging threats, attack techniques, and exploitation methods relevant to our environment, including the evolving AI threat landscape.
• Act as a security subject-matter expert (SME) during incidents and high-risk technical discussions.
• Help improve Talkdesk’s overall security posture through lessons learned and proactive testing.

Must have

Strong knowledge of application and systems security. Solid understanding of web technologies, networking, and common attack vectors. Practical experience with penetration testing tools and techniques

• Experience with the OWASP Top 10 for LLMs and common AI exploitation patterns

Experience conducting security investigations and incident responseUnderstanding of OWASP Top 10 and common exploitation patterns

• Knowledge of cryptographic concepts and their practical use (and misuse)
• Linux/Unix proficiency
• Experience analyzing logs and security events
• Scripting or coding experience in at least one general-purpose language (e.g., Python, Ruby, Java)
• Excellent written and verbal communication skills, with the ability to explain complex security issues clearly
• Fluent in English (written and spoken)
• Strong analytical and critical-thinking skills
• Comfortable working in fast-paced, sometimes high-pressure situations

Nice to have

• Experience testing cloud-native environments, especially AWS
• Familiarity with microservices architectures and API security
• Experience with web and mobile application security testing
• Exposure to DAST, SAST, or IAST tools (hands-on or triage-focused)
• Experience performing application architecture security reviews
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, CIS, OWASP, SANS)
• Relevant certifications such as OSCP, OSWE, GSEC, GCIA, CISSP, or CISM
• Familiarity with technologies like Git, Ruby, Kotlin, RabbitMQ, Redis, MongoDB, or PostgreSQL

Pay Range (Base Pay):   $124,500 - $187,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 04/29/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

• Drive partner-sourced revenue by developing and executing strategic engagement plans with key TSDs and their advisor networks
• Own and grow relationships with high-impact TSD partners, focusing on those with the greatest revenue and strategic potential
• Identify, recruit, and onboard new platform and TSD partners, defining clear business cases and growth strategies
• Structure, negotiate, and execute partnership agreements that deliver mutual value and scalable growth
• Translate Talkdesk’s vision, product roadmap, and GTM strategy into compelling narratives for partners and their advisors
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Success to:
  • Identify high-value opportunities
  • Build partner enablement programs
• Develop scalable co-selling motions
• Create and deliver impactful presentations, demos, and enablement content to drive partner activation and retention
• Advocate for partners internally, ensuring alignment and successful execution of joint initiatives
• Represent Talkdesk externally at industry events, conferences, and partner forums

• 4+ years of experience in channel or partner sales, preferably within SaaS or cloud ecosystems
• Must live in the territory (Massachusetts, Connecticut, Rhode Island, Vermont, New Hampshire, Maine) - relocation is not available. 
• Direct experience working with Technology Service Distributors (TSDs) and advisor models
• Proven track record of building joint business plans, negotiating agreements, and driving partner-sourced pipeline and revenue
• Strong executive communication and presentation skills
• Highly organized, proactive self-starter with a strong sense of ownership
• Strategic thinker with a creative, problem-solving mindset
• Comfortable operating in a fast-paced, high-growth environment
• BA/BS required; MBA preferred
• Willingness to travel as needed

Pay Range (OTE Pay):   $200-225k OTE 

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/09/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation. 

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,  leveraging industry knowledge, product expertise, and best practices.
• As a billable resource, you will serve as the primary technical resource for clients during projects,  focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. 
• Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
• Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
• Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.  
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Preferred Background:

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years of hands-on Epic integration experience within healthcare systems (required)
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. 
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases.
• Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
• Excellent communication and stakeholder management skills, including executive presence.
• Strong problem-solving skills and a proactive, outcome-driven mindset.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities.
• Ability to work cross-functionally in a fast-paced environment.
• Fluency in written and spoken English.

Nice-to-haves:

• Fluency in written and spoken Portuguese, Spanish, French, German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Pay Range (OTE Pay):  $123,000 - $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

As a Senior Solutions Consultant - HLS within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions for healthcare and life sciences customers that align with strategic objectives and support excellence during implementation. 

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases,  leveraging industry knowledge, product expertise, and best practices.
• As a billable resource, you will serve as the primary technical resource for clients during projects,  focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic. 
• Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR).
• Ensure integrations are secure, reliable, and aligned with industry and regulatory standards.
• Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery.Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.  
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success.

Preferred Background:

• Bachelor's degree in a technical field or significant professional experience in a technical role
• 5+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• 3+ years of hands-on Epic integration experience within healthcare systems (required)
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth) a plus. 
• Knowledge of healthcare compliance frameworks (e.g., HIPAA, HITECH, CMS guidelines).
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases.
• Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts.
• Excellent communication and stakeholder management skills, including executive presence.
• Strong problem-solving skills and a proactive, outcome-driven mindset.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
• Highly organized self-starter that seeks challenging opportunities.
• Ability to work cross-functionally in a fast-paced environment.
• Fluency in written and spoken English.

Nice-to-haves:

• Fluency in written and spoken Portuguese, Spanish, French, German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions.
• Experience with diagram flowchart software, such as Visio, Lucid Chart, etc.

Pay Range (OTE Pay):  $123,000 - $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Pay Range (OTE Pay):  $123,000 - $205,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

As a Senior Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.

Duties and Responsibilities

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
• Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
• Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
• Partner with sales, product, and engineering to help prioritize products and features based on client needs
• Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
• Help build out department methodology and tools to improve quality and efficiency
• Leverage strong technical acumen to identify process improvements and technical solutions 

Preferred Background

• 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
• Experience with CX, CCaaS, and/or UCaaS solutions
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST/SOAP/WSDL).
• A proven track record of managing and delivering IT projects for enterprise companies
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• A passion for helping people solve problems and a proven ability to understand progressive technology
• Excellent verbal and written communication skills and meticulous attention to detail
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
• Ability to work cross-functionally in a fast-paced startup environment
• Salesforce and other CRM experience preferred
  
  

Pay Range (OTE Pay):   $136,000 - $204,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 03/24/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Responsibilities:

• Lead Talkdesk’s Strategic HLS Healthcare & Life Sciences (HLS) customer implementation projects from kick-off to completion 
• Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
• Manage multiple customer projects simultaneously. Work with customers, partners, & internal solutions consultants to drive positive progress across multi-location & multi-phase deployments for all project related activities
• Proactively identify risks pertaining to time, scope, & budget. Develop comprehensive mitigation strategies with clear communication plan for all internal & external stakeholders
• Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence
• Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
• Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests
• Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW
• Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through 
• Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met

Requirements:

• 8+ years of experience managing technical projects, preferably client facing
• 5 + years of experience working with healthcare or life sciences organizations
• Proven experience working in a SaaS organization 
• PMP (Project Management Professional) Certification or equivalent is desirable
• Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred 
• Engaging personality, polished verbal and written communication skills and meticulous attention to detail
• Ability to communicate and manage escalations and maintain C level relationships
• Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen
• Salesforce and other CRM experience preferred
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Pay Range (OTE Pay):   $96,000 - $160,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Responsibilities:

• Lead Talkdesk’s Strategic customer implementation projects from kick-off to completion 
• Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
• Manage multiple customer projects simultaneously. Work with customers, partners, & internal solutions consultants to drive positive progress across multi-location & multi-phase deployments for all project related activities
• Proactively identify risks pertaining to time, scope, & budget. Develop comprehensive mitigation strategies with clear communication plan for all internal & external stakeholders
• Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence
• Conduct executive business reviews throughout the implementation with executive and senior leadership outlining projects status, open risks and project success dependencies
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
• Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests
• Participate in the sales cycle as necessary to formulate the delivery approach and develop a proposal/SOW
• Conduct post mortem with internal and external stakeholders to evaluate overall project performance. Lead root cause analysis discussion, formulate strategies for process improvement, and follow through 
• Drive professional accountability for the overall success of the project, ensuring Key Performance Indicators are met

Requirements:

• 8+ years of experience managing technical projects, preferably client facing
• Proven experience working in a SaaS organization 
• PMP (Project Management Professional) Certification or equivalent is desirable
• Bachelor's degree in client management, or significant professional experience in a Project Management role, MBA Degree preferred 
• Engaging personality, polished verbal and written communication skills and meticulous attention to detail
• Ability to communicate and manage escalations and maintain C level relationships
• Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen
• Salesforce and other CRM experience preferred
• Fluency in written and spoken English, bilingual abilities a plus
• Travel requirement: up to 30%

Pay Range (OTE Pay):  $96,000 - $160,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/20/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

• The Director/ Senior Director of Product Management, Life Sciences Industry is responsible for leading the strategy and execution of the company's Life Sciences product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.

• Lead the product management strategy and execution for the company's Life sciences product portfolio
• Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth
• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches
• Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products
• Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch
• Monitor and analyze market trends and competitive landscape to inform product development and strategy
• Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives
• Ensure that all products meet quality standards and customer expectations
• Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects
• Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.

• Bachelor's or Master's degree in Business, Marketing, Engineering, or related field
• 10+ years of experience in product management or related roles in the Life Sciences industry
• Strong knowledge of market trends, challenges, and opportunities in Life Sciences
• Proven track record of developing and launching successful products in the Life Sciences industry
• Demonstrated experience in leading and managing cross-functional teams
• Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels
• Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems
• Ability to manage multiple projects simultaneously and deliver results on time and within budget
• Familiarity with agile development methodologies
• Understanding of digital marketing and e-commerce best practices
• Experience with brand management and development

Pay Range (Base Pay):   $210,000 - $380,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 7 days from the posting date. The application was posted on 03/17/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/21/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 03/10/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 01/16/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term customer health through outcome-based enablement, technical guidance, and change management support. The CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Technical Enablement & Product Adoption

• Serve as the primary technical point of contact for assigned accounts.
• Support onboarding, product training, and enablement to ensure seamless deployment and product usage.
• Translate business needs into technical solutions; drive use case road map and guide feature utilization.
• Demonstrate product features and capabilities within the platform
• Partner with customer to strategize on adoption and innovation roadmap  
• Collaborate with Professional Services, Product, Support, and Engineering teams to resolve issues and surface enhancements.
• Understand and disseminate technical best practices to customers 

Customer Success & Strategic Alignment

• Build and maintain strong relationships with key executive and operational stakeholders.
  Facilitate business reviews to track ROI, performance against KPIs, and alignment with strategic goals.
• Drive customer health and retention by identifying risks and delivering proactive success plans.
• Partner with customers to develop change management strategies for successful adoption.
• Manage customer risks and escalations

Data-Driven Value Realization

• Analyze product usage data and customer insights to identify opportunities for greater impact.
• Develop and share case studies highlighting customer success and measurable outcomes.

Cross-Functional Collaboration

• Partner closely with Account Executives, Sales Engineers, and Support to deliver a unified customer experience.
• Provide feedback to product and engineering teams based on customer input and usage patterns.
• Support renewal and expansion efforts by aligning product value with customer goals.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, or Solution Consulting in a SaaS or CCaaS/CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products 
• Strong technical acumen with experience in APIs, CRM systems (e.g., Salesforce), and modern enterprise software preferred
• Experience in software deployments and implementation methodologies such as agile and waterfall 
• Proven ability to align technology solutions to strategic business outcomes.
• Comfortable engaging C-level executives and translating technical concepts to non-technical audiences.
• Experience with customer journey mapping, stakeholder management, and success planning.
• Skilled in interpreting analytics to drive adoption and mitigate churn.
• Excellent written and verbal communication skills, with a consulting mindset.
• Willingness to travel up to 20%.
• Experience with contact center technology or customer experience platforms
• Motivated to complete ongoing enablement pertaining to product innovation and new offerings 

Pay Range (OTE):   $102,500 - $153,500

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 03/26/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

We are looking for an experienced product storyteller and competitive strategist to lead Talkdesk’s Go-to-Market Strategy & Operations function. In this role, you will be responsible for Competitive Intelligence, Market Insights, Pricing, Naming, Strategic Alliances, and PMM Operations. You will design, execute, and support highly visible initiatives to discover and disseminate impactful competitive & market insights that directly influence Talkdesk’s go-to-market strategy and product roadmap.

As the customer experience market rapidly evolves—from traditional CCaaS to AI-driven, multi-agent Customer Experience Automation (CXA)—you will play a critical role in helping Talkdesk understand, define, and lead this shift. You will translate complex market dynamics, emerging competitors, and evolving buyer expectations into clear, actionable strategies that position Talkdesk to win.

You will serve as a strategic advisor to  sales, marketing, product, and executive leadership to help Talkdesk aggressively grow our pipeline and compete effectively in the field through actionable intelligence, regular training, and strategic deal support. You have a record of success in dynamic environments and grace in collaborating with multiple stakeholders to get stuff done. Strong presentation skills, executive presence, and ability to deal with ambiguity are critical. You are comfortable toggling between detailed research & insights, to big picture initiatives like international geographic expansion and 5-year strategic planning.

Responsibilities:

• Manage and execute on a comprehensive competitive intelligence program, including win/loss analysis, competitor product launches, objection handling, and more.
• Anticipate market shifts and proactively develop defensive and offensive strategies to maintain Talkdesk’s leadership in the AI-driven CXA space.
• Gather, analyze, and synthesize information about the contact center market, focusing on both existing and emerging competitive landscapes.
• Influence product roadmap based on analysis and insight derived from competitive learnings.
• Develop and maintain a network of information sources, including internal teams, partners, customers, and analysts.
• Develop and scale a framework that automates insight delivery (such as FAQs, battle cards, SWOT analysis, playbooks, internal and external presentations) to provide measurable improvement to win rates and sales velocity.
• Provide field support for sales teams engaged in competitive discussions with prospects or customers.
• Brief internal teams on a quarterly basis around new competitor technologies, competitive messaging, and positioning issues.
• Help foster and drive internal competitive information sharing.
• Work with some of the best executives in the business.

Key qualities for success in this role include: 

• Lead the creation of succinct and effective sales training materials (battle cards, trainings, FAQs, etc.), making it easy for non-technical sales to understand our competitive differentiation.
• Think strategically to provide guidance to colleagues and leaders in marketing, sales, and corporate strategy.
• Identify gaps, recommend and create marketing programs, set a plan and drive the execution.
• Partner with Product Management to understand and influence product strategy and roadmaps and develop competitive marketing strategies
• Stay tuned to market signals (competitive messaging, trends, etc) for competitors within the market to identify marketing opportunities.
• Partner closely with campaigns, solution engineering, and other product marketers and drive cross-functional alignment on programs to drive pipeline.
• Keep current with technology trends and incorporate emerging technologies to inform GTM programs and assets.

Required Skills

• 6+ years of experience in competitive intelligence, product marketing, product management, solution engineering, sales enablement, account executive / solutions engineer at a high tech company, or similar equivalent.
• Industry knowledge of AI-driven automation, contact centers, customer experience, customer service, helpdesk, and/or CRM SaaS products is preferred
• Be scrappy. You’ll need the ability to successfully drive projects in a startup environment (with minimal guidance, limited resources)
• Strong written and verbal communication skills with the ability to present in front of sellers, executives, vendors, partners, and customers.
• Consistent track record in defining/driving project execution and thriving in a dynamic environment.
• Hands-on experience building a range of marketing assets, including compelling positioning and messaging, succinct pitch-decks, demo videos, and event/webinar content.
• High sense of urgency to respond to critical business questions.
• Curious, analytical, innovative, and creative with the execution skills to make it happen.

Pay Range (Base Pay):  $120,000 - $148,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 04/16/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Join Our Talent Community! At Talkdesk, we believe that great talent is the key to our success. If you don’t see a current job opening that aligns with your skills and career aspirations, we encourage you to apply to our Talent Community!

By joining our Talent Community, you can:

• Share your resume and professional background with our Talent Acquisition team.

• Be considered for future job opportunities that match your skills, experience, and interests.

• Stay informed about new openings, company updates, and career opportunities at Talkdesk.

Who Should Join?

• Professionals interested in working at Talkdesk across different functions such as Engineering, Sales, Customer Success, Marketing, Operations, HR, Finance, and more.

• Individuals with diverse backgrounds and experiences who want to be part of an innovative and fast-growing company.

• Candidates looking for remote, hybrid, or on-site opportunities across various global locations.

How It Works:

1. Submit your application to our Talent Community by sharing your CV and key details about your experience.

2. Our Talent Acquisition team will review your profile and keep it on file.

3. If a position that aligns with your background becomes available, we’ll reach out to explore the opportunity with you.

Why Join Talkdesk?

• Be part of a dynamic, global company at the forefront of cloud-based customer experience solutions.

• Work in an inclusive and collaborative environment that values innovation, diversity, and growth.

• Gain access to potential career opportunities that match your skills and aspirations.

We’re excited to connect with talented individuals like you! Apply today and take the first step toward a future with Talkdesk.