OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Enrollment Specialist, your job is to talk to prospective members, educate them on our services, and encourage them to join Thyme Care to receive free-of-cost support throughout their cancer journey. 

As the first touch point for members who are eligible for Thyme Care, Enrollment Specialists build a foundation of trust by listening deeply, and taking the time to understand each member’s needs so we can successfully enroll them into our program. You will also be responsible for carefully documenting member needs and preferences to enable our team to best care for each member.

This role reports into our Enrollment Specialist Team Lead and in it you will be expected to make outbound calls to anywhere from around 80 - 100 prospective members every day, depending on your assignment. To ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.

Within your first three months, you will:

• Have completed virtual onboarding and training (three weeks long) and be up to speed on Thyme Care systems, tools, technology, partners, and expectations. 
• Be completing around 80 outbound calls with prospective members each day.
• Be comfortable with and correctly follow Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Reach out to eligible members to inform them of Thyme Care’s services and ways we can support them in their cancer care journey. You’ll also build strong, trusting relationships with members, where listening and empathy are the foundation for every interaction you have with them.
• Explain the benefits of Thyme Care’s program so that both members and caregivers understand how we can help them and enroll them in our program and the value of our services.
• Obtain consent from members, conduct enrollment surveys, and identify and escalate any urgent member needs.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your quality and productivity goal.

THIS ROLE IS IDEAL FOR INDIVIDUALS WHO:

• Have experience in sales roles. You know how to build trust, listen deeply, and overcome objections, and you want to continue to hone this skill; or
• Are recent college graduates with 1+ years of experience in a fast-paced environment. Bonus points for experience working in a healthcare environment, start-up, or in a sales capacity.

WHAT LEADS TO SUCCESS

• A member-first Approach. You’re personally motivated by our mission and are passionate about helping people during one of the most challenging seasons in their lives.
• Metrics Focused. You can hit your daily, weekly, and monthly goals and frequently exceed them. 
• Growth Mindset. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are a clear and articulate communicator, but you always start with listening and you hear what may not be voiced. You build rapport and great working relationships with members and colleagues.
• Comfort with technology. You have experience working with Zoom, Google Suite, and Slack, and are comfortable learning new technologies with minimal guidance.
• Start-up Flexibility.  You understand that rapid changes to the business, strategy, and priorities is par for the course and you are energized by start-up life.
• Private Working Environment. To ensure member privacy and compliance with healthcare privacy laws, you must operate in a private, quiet and secure environment during the entirety of your scheduled shifts, and have reliable, high speed internet available at all times (and the ability to check/verify this prior to joining).

Successful candidates are resilient, goal-oriented, adaptable, and energized by connecting with people during critical moments in their lives.

OUR VALUES

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

Bonus potential: Up to $2,500 per quarter (up to $10,000 annually) for exceptional performance. New hires are eligible to participate in the bonus program only after successfully graduating from their 90 day probationary period.

The shift for this role will be 9:00am–5:30pm EST, Monday through Friday.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

• Reporting to and working alongside the Chief Legal Officer, and lead enterprise compliance and strategy at a rapidly growing, mission-obsessed organization
• Advise executive team and embed compliance into key decisions and expansion efforts
• Build and scale compliance and privacy programs across organization, including clinical operations, telehealth programs, payer and provider partnerships,  and new strategic initiatives
• Scale and audit compliance and privacy programs through monitoring, investigations, remediation, and data-driven insights
• Serve as the face and voice of compliance at an organization that understands compliance is everyone’s responsibility
• In partnership with our security and legal teams, develop privacy policies and oversight for a rapidly scaling organization with myriad regulatory and contractual obligations concerning privacy and protected health information
• Partner with product, clinical, and operations to design compliant care models and support new services
• Translate complex regulations into practical, scalable processes that enable speed and efficiency in a compliant manner
• Represent the company in audits, payer discussions, and regulatory interactions
• Anticipate and respond to regulatory trends across telehealth, oncology, and value-based care
• Build and lead a high-performing compliance team with effective org design and cross-functional engagement
• Drive a culture where compliance enables the business and strong outcomes

WHAT YOU’VE DONE

• 10+ years of healthcare compliance leadership with enterprise ownership in complex, regulated environments
• Proven track record defining and executing compliance strategy aligned to growth, market expansion, and risk management
• Deep expertise in federal and state regulations including HIPAA, TEFCA, Medicare, and fraud, waste, and abuse, with experience in telehealth and multi-state care models
• Strong executive presence with ability to influence C-suite stakeholders and balance innovation with regulatory risk
• Experience leading large-scale compliance, audit, and risk functions with measurable business impact
• Track record of building and scaling high-performing teams and leaders
• Significant experience with regulatory audits, payer compliance, and external stakeholder engagement
• Experience in high-growth, technology-enabled healthcare organizations preferred
• Bachelor’s degree required; advanced degree or certification such as JD, MPH, MBA, or CHC preferred

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $234,000-$275,00. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

The Senior Manager, Clinical Collaboration plays a critical role in strengthening and scaling collaboration between Thyme Care’s Care Team and our Oncology Practice Partners, as well as driving overall contract success. This role is focused on ensuring our clinical partnerships are patient focused, effective, flexible, and aligned to each practice’s unique needs, while driving high satisfaction and long-term engagement across our network.

This role sits at the intersection of clinical care, operations, and partnership strategy. The Senior Manager, Clinical Collaboration directly impacts how effectively Thyme Care integrates into oncology practices, ultimately improving care coordination, provider experience, contract success, and patient outcomes across the cancer journey.

Collaboration with oncology practices can look different depending on practice size, structure, and preferences. Some practices rely heavily on Thyme Care support, while others prefer a lighter-touch partnership. This role will help design, operationalize, and continuously improve collaboration models that meet practices where they are—while maximizing value for patients and partners.

This is a client-facing role that works closely with internal cross-functional teams and external clinical leadership at partner practices.

• Clinical Collaboration Strategy
  
  
• Develop, implement, and continuously improve workflows and collaboration models between Thyme Care’s Care Team and oncology practice care teams (e.g., nurses, social workers, care coordinators).
• Tailor collaboration approaches based on practice preferences, size, and level of desired engagement.
• Beta test and rollout new products and features that support clinical collaboration (such as Thyme Care Signal)

• Cross-Functional Partnership
  
  

• • Partner closely with Care Delivery to design and refine operational workflows that support effective collaboration.
  • Work with Product to identify, define, and support development of tools that enhance communication and coordination with practices. 
  • Collaborate with Data Science and Analytics to track interactions, define KPIs, and monitor success metrics.
  • Work alongside Commercial Directors to gather practice feedback, support solution design, and help position collaboration strategies with practices.
    
    

• Client & Practice Engagement
  
  
• Serve as a key clinical collaboration partner for oncology practices, engaging directly with practice clinical leadership.
• Drive regular touchpoints, feedback loops, and problem-solving conversations in partnership with Commercial Directors.
• Identify opportunities to deepen collaboration, improve satisfaction, and proactively address challenges.
  
  
• Continuous Improvement
  
  
• Identify trends, gaps, and opportunities across the practice network to improve collaboration at scale.
• Translate practice feedback and operational insights into actionable recommendations for internal teams.
  Support pilot programs and new collaboration initiatives, helping scale successful models across the network.

Executive alignment

• • Own creation, alignment, and communication of initiative strategy and goals
  • Provide regular updates against goals and surface key wins and challenges to leadership 
  • Scope and advocate for resources and budget, when necessary, to achieve goals 

WHAT YOU’VE DONE

Required Qualifications

• 5+ years of experience in healthcare, working with providers, clinical operations, or value-based care models
• Experience partnering with provider organizations (oncology, specialty care, or private practice preferred)
• Proven ability to lead cross-functional initiatives and drive operational programs from design to execution
• Strong understanding of provider workflows and clinical practice operations
• Experience influencing internal and external stakeholders without direct authority
• Data-driven approach to measuring performance and improving outcomes
• Comfortable operating in fast-paced, ambiguous environments

Nice-to-Have Qualifications:

• Clinical background with transition into operations, strategy, or program leadership
• Experience in oncology, palliative care, or specialty care models
• Background in value-based care, care coordination, or provider enablement
• Experience in digital health, health tech, or startup environments

WHAT LEADS TO SUCCESS

Act with our members in mind. You are deeply motivated by improving the patient and provider experience. You understand how strong clinical collaboration directly impacts outcomes and brings that lens to every decision.
Move with purpose. You are highly proactive and execution-oriented. You can take a concept from idea to implementation, prioritize effectively across competing initiatives, and drive measurable outcomes.
Comfortable with ambiguity. You thrive in environments where processes are still being defined. You are able to create structure where none exists and adapt quickly as priorities evolve.
Clinical and operational fluency. You understand how care is delivered in practice settings and can translate between clinical needs and operational solutions. You know how to “meet practices where they are” while still driving forward progress.
Influence without authority. You build trust quickly and can align diverse stakeholders—including providers, clinical leadership, and internal teams—toward shared goals, even when incentives or perspectives differ.
Strong communicator. You can simplify complex ideas, tailor your message to different audiences, and navigate nuanced, sometimes sensitive conversations with confidence.
Systems thinker with a builder mindset. You can zoom out to design scalable collaboration models while also diving into the details to operationalize them. You’re energized by building and refining processes that can scale across a network.
Data-driven and outcomes-oriented. You define success clearly, use data to track performance, and continuously iterate to improve results—whether that’s provider engagement, enrollment growth, or care coordination effectiveness.
Resilient and solutions-focused. You navigate challenges with a problem-solving mindset, push through obstacles, and maintain momentum in the face of competing priorities and evolving goals.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $140,250 - $165,000. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

At Thyme Care, we believe that our success as an organization lies in our ability to attract and retain the most talented, capable, empathetic, and kind talent who care deeply about helping people throughout their cancer journey. The Recruiting team is the engine that drives our internal growth.

• After ramping up, you will hire a high monthly volume of nurses and other clinical talent as needed by Thyme Care. This will primarily be driven by applicants, referrals, job posts, and sourcing. 
• Optimize the recruiting strategy for clinical and frontline hires that align with health plan contracts.
• Collaborate closely with the existing recruiting team and internal stakeholders to achieve hiring objectives and adapt to fluctuations in hiring needs.
• Enhance and establish end-to-end recruitment processes as necessary.
• Quickly familiarize yourself with the oncology field and Value-Based Care to become a trusted business partner to our executive team. 
• Provide expert guidance to hiring managers in role definition and candidate selection.
• Flexibility to support recruitment efforts for other positions throughout the organization.

We’d expect you to dive into full-cycle recruiting capacities quickly as you get up to speed on Thyme Care, oncology, the tech-enabled value-based care landscape, and US healthcare.

WHAT YOU’VE DONE

• A minimum of 5 years of experience, with at least 2 years in clinical recruiting.
• Experience supporting high-growth or startup organizations 
• Demonstrated ownership of end-to-end, high-volume recruiting processes, with the ability to develop and execute strategies to meet hiring plans
• Metrics-driven approach, leveraging data to efficiently manage and scale the hiring process
• Proven ability to manage multiple requisitions simultaneously while maintaining quality and pace
• Track record of personal and professional growth, with a strong desire to continue learning and advancing
• Prior experience with Greenhouse is highly desired, including accurate tracking of recruiting activity and maintenance of thorough, compliant documentation

WHAT LEADS TO SUCCESS

• Patient-first. Thyme Care’s mission and members matter to you, deeply. 

• A bias to action. You like to get things done. You don’t need anyone to tell you when to do your work. Scope doesn’t matter, you’ll always find ways to contribute even if it’s “not your job.” In the same vein, no job is too small for you.

• Effective listener and communicator. You are persuasive and articulate but always start by listening. You build rapport, trust, and great working relationships with colleagues.

• Expertise. You’ll excel in this role if you have had at least 5 years of experience in a recruiting role, love building efficient processes, fostering strong relationships, setting expectations, and getting things done. It’s important that you are process-oriented and willing to learn new tools and technology. You’ll work with Greenhouse and Google Suite every day.
• People-focused. You are passionate about people and enjoy creating excellent partnerships with peers and executives across the team and ecosystem.

• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

The contract rate for this role is $70 per hour, 40 hours per week. The contract rate could be lower or higher than this if the role is hired in another location or at another level. 

The hourly range could be lower or higher than this if the role is hired in another location or at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person's cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you're inspired to make cancer care more human and to help reimagine what's possible, we'd love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a Staff Accountant at Thyme Care, you’ll play a key role in our Finance & Accounting team by supporting core accounting functions that keep our financial operations accurate, compliant, and efficient. You will report to the Accounting Manager, and your responsibilities will include:

Manage Accounts Payable & Expense Processes: Oversee Ramp Bill Pay (our accounts payable system), employee credit cards, and employee reimbursements. Ensure vendor invoices are processed accurately and on time, employee expenses are reviewed and coded appropriately, and all transactions are reconciled in accordance with company policy.
Month-End, Quarter-End & Year-End Close: Prepare and assist with balance sheet reconciliations (cash, prepaid expenses, fixed assets, accruals, etc.) and journal entries to support timely and accurate close cycles.
Financial Reporting Support: Collaborate on the preparation of monthly, quarterly, and annual financial reporting deliverables used by management and external stakeholders.
Audit Support: Provide documentation and assistance during annual external audits, ensuring internal controls and account details are audit-ready.
Ad-Hoc Financial Analysis: Prepare ad-hoc financial reports and analyses for internal leadership and external stakeholders, ensuring information is accurate, timely, and reliable.
Process Improvement & Automation: Identify opportunities to streamline and strengthen accounting processes and procedures, including leveraging AI tools and automation to improve efficiency and reduce manual effort.
Partnership & Insight: Work cross-functionally with Finance and operational teams to support monthly reporting packages and other management deliverables that drive business decisions.
Budgeting Assistance: Partner with the Finance team to support the annual budgeting process, including compiling data, validating assumptions, and coordinating cross-functional inputs.

WHAT YOU'VE DONE

• Bachelor’s degree in Accounting or related field; Master’s of Accountancy is a plus
• 1+ year(s) of experience in accounting or related field
• Active CPA license or working toward a CPA license
• Proven knowledge of U.S. GAAP
• Strong Excel skills, including pivot tables and formatting
• Experience with accounting software (Sage Intacct is a plus)
• Experience with Ramp is a plus
• Familiarity with AI tools (e.g., Claude, ChatGPT) and a willingness to apply them to accounting workflows is a plus

WHAT LEADS TO SUCCESS

Clear communication. You can effectively convey your thoughts and ideas to both technical and non-technical colleagues and stakeholders.
Attention to detail. You have excellent planning and organizational skills.
Comfort with ambiguity. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course. You are able to shift priorities and focus accordingly.
Curiosity about technology. You're eager to explore how AI and automation can make accounting processes faster and more reliable, and you're excited to help build those solutions alongside the team.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, geography, and balancing internal equity relative to other Thyme Care employees. In accordance with New York City law, the base salary for this role, if filled within New York City, is $63,000-70,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. 

We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a bilingual Spanish/English Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email. 

You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources.  Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step.  You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.  You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.  You will execute your member support using evidence-based assessments, prior experience, and problem solving skills.  In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

After your first three months, you will:

• Have completed virtual onboarding and training (two weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’ll spend your day outreaching to members, researching community and healthcare resources that meet their needs, and connecting members to those resources
• Have completed  language proficiency testing for team members who interact directly with members in Spanish or evaluate the quality of member interactions conducted in Spanish.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we should address their needs. 
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, community resources, social services, diagnostic appointments, and medical treatments and assist with overcoming barriers (e.g., health literacy, unstable housing).
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement  while managing your time effectively in a structured environment where performance is measured in real time.
• Participate in coaching and development sessions, and apply feedback and best practices to meet your productivity and quality goals
• Adhere to scheduled shifts, including time in queue, breaks, and availability expectations to ensure consistent member coverage.
• Consistently drive value in your member interactions through high priority activities and assessments such as:
• Advanced care planning support
• Coordinating care, including telehealth visits
• Escalating clinical symptoms to our clinical teams

WHAT LEADS TO SUCCESS

Your resume and prior roles reflect:

• At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
• Success in a metrics-driven, feedback-oriented environment
• Bilingual (Spanish/English) Proficiency 
• Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination). 
• Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed 
• Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
• Passionate, trustworthy, and empathetic when working with clients 
• Ability to build relationships with different types of people, including clients, organization members, and health care providers 
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members 
• Organized with confidential client material and appointment tracking 
• Flexible and adaptable in response to changing client and health care providers’ needs 
• This role is ideal for individuals who thrive in structured, high-volume environments and are energized by balancing efficiency with meaningful member interactions

A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives. Healthcare experience preferred.
Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
Comfort with ambiguity.  You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full time position. The pay rate for this role is $24.03/hour. To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs. We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

We are a growing organization and recruit and employ a large number of these roles. Because of this, we actively interview for this position even when we don't have an immediate opening. Candidates who complete the interview process and fit the role are eligible for the next available opening. We will reach back out once an open position becomes available.

The Recruiting team will share more information about our hiring philosophy during an initial phone screen and can answer questions you might have about it then.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

 YOUR ROLE 

As an Oncology Navigation Nurse Practitioner, you will be a critical clinical team member caring for our members. You will have three primary responsibilities: 

First, using a telemedicine platform, you will evaluate and manage members identified by our nursing and provider team who have urgent symptoms, complications related to their treatment, or exacerbations of their medical conditions. You will assess presenting symptoms, develop comprehensive care plans, triage to the appropriate level of care, educate patients, and ensure follow-up with relevant primary treating clinicians, including oncology and primary care. You will also complete annual clinical intake visits for select members.  

Second, you will develop care plans for our members, in collaboration with our onboarding RNs, to address clinical and non-clinical needs and barriers. You will prioritize members’ goals and develop concrete plans for our Oncology Nurse Navigators and Community Health Workers to reach these goals. To do this, you will review available medical records, work with external providers, give clinical insights to our care team, and adhere to best documentation practices to drive high-quality care for our members. 

Third, you will be responsible for the oversight and direction of interdisciplinary case conferences for our members, in which individualized care plans are created and monitored by our team of Community Health Workers and Oncology Nurse Navigators. You will provide clinical oversight to the case management team and direct clinical care, as needed.  

In addition to these primary responsibilities, you may be asked to participate in some holiday, night and weekend emergency coverage as needed. Shift options include 8:00a-4:30p, or 2:30-11p Eastern Time.

This role reports to our Nurse Practitioner Team Lead and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform. 

Within your first three months, you will:

• Complete training and be up to speed on Thyme Care’s systems, tools, technology, partners, and clinical expectations. 
• Be adept at developing evidence-based, member-centered care plans that will guide our Community Health Workers and Oncology Nurse Navigators in effectively prioritizing our members needs and goals.
• Complete whole-person urgent care assessments for our members with the highest clinical rigor. You’re working fluidly with our in-house care team and providers to ensure any identified needs are met in follow-up to patient visits. 
• Become the go-to person for our Oncology Nurse Navigators and Community Health workers when working with a member with complex and intersecting needs.
• Be comfortable following policies, procedures, escalation pathways, communications best practices, and documentation standards. 

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Experience. You have at least 3 years of NP experience, including 2 years in adult oncology with urgent care responsibilities and at least one year of telehealth experience. You have an unrestricted license and a willingness to obtain additional state licenses as needed. ​It would be exceptional if you have worked at a startup or tech-forward company.

Licensure. You have a compact RN license, an unrestricted Advanced Practice license, and a willingness to obtain additional state licenses. 
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with members and colleagues.
Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in using and learning new technology is vital.
Identify priorities and take action. You know how to identify and prioritize a member's needs, and do what it takes to immediately address urgent and important needs.

Our Values:

At Thyme Care, our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide us in everything we do. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Thyme Care. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and geography. In accordance with New York City law, the base salary for this role if filled within New York City is $140,000. The salary range could be lower or higher than this if the role is hired in another location. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As the Director of Nursing, you will be the senior nursing leader responsible for the performance, development, and strategic direction of a large (>250 RNs), remote, multi-speciality (oncology, CCM, palliative care) nursing workforce. Operating within a value-based cancer care navigation model, the Director of Nursing ensures that nursing practice is standardized, scalable, and aligned with the company's quality, member experience, and contractual performance goals. This is a high-impact role for a leader who thrives at the intersection of people leadership, systems thinking, and clinical accountability in a fast-paced environment. This role reports to our SVP of Clinical Innovation & Delivery Design.

KEY RESPONSIBILITIES

1. People Leadership & Workforce Management
1. Directly lead a team of Nursing Managers who oversee a team of Nursing Team Leads who supervise a team of 250 nurses and growing
2. Build and sustain a high-performance management layer capable of scaling with organizational growth.
3. Drive nurse engagement, retention, and professional development — including onboarding, competency assessment, continuing education, and performance management.
4. Partner with Workforce Management to align staffing models, capacity planning, and scheduling to caseload demand and care intensity.
2. Clinical Leadership & Practice Standards
1. Own the clinical integrity of nursing practice across the care model, ensuring alignment with evidence-based standards, regulatory requirements, accreditation (NCQA) standards, state and federal law, and organizational protocols.
2. Implement and continuously improve nursing workflows, nursing care protocols, and escalation pathways in partnership with our innovation & operational teams.
3. Serve as the clinical authority for nursing scope of practice, triage standards, and symptom management frameworks.
3. Operational Performance (in partnership with our operational team)
1. Accountable for nursing-specific KPIs including productivity, quality, response time adherence, escalation rates, care plan completion, and quality measure performance.
2. Identify operational bottlenecks, workflow inefficiencies, and capacity constraints; collaborate on improvement initiatives in partnership with operations, design, and product teams.
3. Contribute to the development and monitoring of dashboards and performance reporting tools that provide real-time visibility into nursing operations.
4. Support capacity modeling for new market launches, contract expansions, and care model evolution alongside workforce management
4. Quality, Safety & Compliance
1. Partner with our Quality & Training teams on nursing quality assurance programs, including clinical audits
2. Ensure compliance with applicable federal and state nursing regulations, licensing requirements, and accreditation standards across all markets.
5. Cross-Functional Partnership
1. Serve as the primary nursing voice in product development, technology roadmap discussions, and workflow design — ensuring that tools built for nurses reflect clinical realities and reduce burden.
2. Collaborate with data teams to translate nursing activity data into clinical insights and performance improvements.
3. Engage with Marketing teams to align nursing touchpoints with member satisfaction and engagement goals.
4. Partner with social work and provider leadership to ensure interdisciplinary care delivery is coordinated, safe, and outcomes-driven.
6. Strategic Planning & Organizational Development
1. Contribute to care delivery strategy as a member of the senior clinical leadership team.
2. Provide leadership visibility into nursing workforce trends, clinical risk areas, and operational scaling needs.

To hit the ground running, we expect you to have a proven track record in leadership and mentorship with experience in healthcare leading high-performing, non-exempt clinical employees. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and are often the first to step up, fix, and overcome them.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Credentials & Experience. Active unencumbered RN licensure; BSN required

• MSN or MBA, preferred
• OCN (Oncology Certified Nurse) or AOCN certification, preferred
• 10+ years of nursing experience, with at least 4+ years in a formal nursing leadership role (manager, director, or equivalent)
• Experience in a telehealth, virtual care, or tech-enabled care delivery

Demonstrated experience leading large, distributed nursing teams (100+ preferred)Deep knowledge of oncology nursing practice and complex chronic condition management.Proven track record of driving clinical quality outcomes in a value-based or risk-bearing care model.Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with non-clinical stakeholders (product, engineering, finance) in a matrixed organization.

Versatile. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.
Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
Proactive. You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

WHAT SUCCESS LOOKS LIKE AT YEAR ONE

• Nursing team operating with clearly defined performance standards, consistent workflows, and a high-functioning management layer.
• Measurable improvement in key nursing performance metrics
• Cross-functional partnerships with Product, Data Science, and Quality established and driving actionable outcomes.
• Retention and engagement benchmarks met or exceeded across the nursing workforce.
• Leadership presence felt across the team — nurses at all levels know who the DON is and what they stand for.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $153,000-$180,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As an Oncology Nurse Team Lead, you will oversee and manage one or more of our frontline nurse teams, ensuring their ability to deliver the highest standards of clinical care and operational efficiency as they advocate, coach, and provide members with clinical guidance throughout their care journey.  Reporting to the Nurse Manager, you will manage clinical escalations, provide ongoing training, coaching, and mentoring to your teams, drive the productivity and performance of your team, and foster cross-team collaboration.  This role is pivotal in driving individual and team performance, identifying opportunities for quality improvement initiatives and enhancing Thyme Care’s service offerings by effectively communicating feedback to our clinical leadership from members, providers, and your teams.

To excel in this role, you must demonstrate strong leadership and mentorship capabilities, with a proven track record of managing hourly staff and high-performing nurse teams. You are a proactive problem solver who views challenges as opportunities for growth and is committed to continuous improvement. Experience in healthcare, particularly in oncology, as a nurse navigator or case manager is essential. Knowledge and an understanding of provider and health plan operations are also beneficial.  

After your first three months, you will:

• Have completed Nurse training and demonstrated competencies in a Nurse role.
• Know our Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards backward and forward, and actively share ideas on improving them.
• Be on the path to becoming an expert on our Thyme Care systems, tools, technology, partners, and expectations.
• Directly manage and serve as an escalation point to a team of Oncology Nurses, including but not limited to escalated member or caregiver interactions and process-related questions or issues.
• Have built strong, trusting relationships with your team and leadership, where listening and empathy are the foundation for every interaction. 
• Lead team meetings such as weekly team huddles to drive queue management, prioritization, and performance, and ultimately establish targeted support plans.
• Act as an air traffic controller by monitoring assignments and ensuring queues are effectively and efficiently managed. 
• Understand the performance of your direct team members, both quality and productivity and address issues and challenges through coaching, mentorship, and performance improvement plans.
• Understand the skills, qualities, and experience that set a candidate up for success and participate in the oncology nurse interview loop.
• Support our nurses in identifying and prioritizing member needs and assisting them with care coordination and clinical support such as symptom management, nutritional support, discharge coordination, connecting members to high-quality providers, and preventing readmissions.
• Provide clinical expertise in medical, behavioral, and crisis management.
• Provide support on building and maintaining resources, optimizing schedules, and contributing to updating staffing requirements, project initiatives, and policies and procedures.
• Provide support in conducting root-cause analyses to identify knowledge, data, or procedure gaps.
• Drive engagement and promote the Thyme Care vision and strategy.
• Be available for urgent clinical escalations and clinical consult support. 
• Provide Nurse overflow, holiday, and on-call coverage support as needed.
• Develop strategies to promote culturally competent care and close the health literacy gap.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
A BSN. You must have a Bachelor of Science Degree in Nursing, a multi-state, unrestricted Registered Nurse (RN) compact license, and a willingness to obtain additional state licenses, as needed.
Experience. You have at least 8 years of nursing experience, with 2 years as a people manager in oncology and/or case management. Additionally, you are certified as an Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM).
Team player. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others. You build rapport and excellent working relationships with your team, leadership, and stakeholders.
Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.
Identify priorities and take action. You know how to identify and prioritize your team’s needs and do what it takes to address urgent and essential needs immediately.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $103,500. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As a Thyme Care Oncology Social Worker, you'll be a vital resource for our members and their care network, offering comprehensive psychosocial and emotional support during their cancer journey via phone, email, text, and telemedicine. Primary responsibilities include: 

• Assessment and Counseling: Conduct comprehensive psychosocial assessments to identify patients' and families' needs to address emotional concerns such as anxiety, depression, grief, adjustment, and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity,  distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress. Assess, diagnose, and provide therapeutic interventions to address behavioral health needs. 
• Crisis intervention: Providing immediate support and intervention in behavioral health crises and sudden changes in prognosis or end-of-life decisions. 
• Resource linkage: Identifying and connecting patients and families with relevant community resources when there are complex social or behavioral health needs. 
• Care coordination: Collaborating with the healthcare team, including oncologists, behavioral health providers, nurses, and other specialists, to ensure patients receive coordinated care and address any social or emotional barriers impacting treatment adherence. 
• Advocacy: Advocating for patients' needs with insurance companies, healthcare providers, and other relevant agencies to access necessary treatment and support services. 
• Education and support group facilitation: Leading support groups for cancer patients and their families, providing education on cancer-related topics, and facilitating peer-to-peer support. 

As a growing company with an evolving care model, responsibilities may shift & additional responsibilities may be required. 

This role reports to our Director of Social Work and can be remote or hybrid based in our Nashville or New York City offices. All patient interactions will be virtual via telephone, video, text, or our proprietary virtual care platform.

WHAT YOU’VE DONE

• Qualifications: Master's degree in Social Work from a school or program accredited by the Council on Social Work Education (CSWE). Valid and current master’s level license in current practice state (i.e., LISW, LCSW). 
• Certifications:  OSW-C or APHSW-C preferred. 

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you deeply.
• Experience:  Minimum three to five years of experience is preferred, working as a  social worker in a health care setting; oncology, palliative care, serious illness care and/or hospice experience is desired. An unrestricted license and a willingness to obtain additional state licenses as needed. ​It would be exceptional if you have worked at a startup or tech-forward company. 
• Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.
• Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
• Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.
• Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in using and learning new technology is vital.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $92,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

OUR  MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

Don't see the position you're looking for? We'd still love to hear from you!

Join the Thyme Care Talent Network by sharing your resume below. When a new opportunity arises, we'll use the information from these submissions to identify possible matches. No need to apply to the Talent Network if you have previously applied to other roles at Thyme Care. We may not reply to your application, but know that it will be viewed, categorized, and stored to be on hand for whenever a relevant role might open. 

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.