• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is remote (must be based in North Central US: Minnesota, Wisconsin, Illinois, or Iowa)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is remote (must be located in Ohio Valley: Ohio, Michigan, Tennessee, Kentucky, Kansas, Missouri, or Indiana)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is remote (must be based in New York City, NY)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 8+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus

• This role is remote (must be based in New York)

• Meet or exceed monthly, quarterly and yearly revenue targets
• Develop and execute a comprehensive regional plan
• Accelerate customer adoption
• Continually build and grow a robust sales pipeline
• Work with partners to extend reach & drive adoption
• Lead contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer happiness and success
• Help to recruit and build your Strategic Account Executive team

• At least 5 years formal sales leadership experience building and leading high performance sales teams.
• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing sales team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Significant enterprise sales and strategic customer development experience.
• History of accurate forecasting and business reporting.
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.Experience selling at a startup or a similar fast-paced environment.

• This role is remote (must be based in the West Coast, ideally San Francisco)

• Own the segment-level field marketing strategy for US Enterprise, while driving alignment and cohesion across Commercial, Corporate, and Public Sector segments.
• Lead and develop the regional Enterprise field marketing team (East, Central, West), including setting goals, driving operating rhythms, coaching performance, and supporting career growth.
• Build a cohesive plan across hosted, sponsored, partner, and account-based field programs — balancing scalable, repeatable plays with targeted, high-touch experiences.
• Own the strategy and evolution of Glean’s flagship field programs (e.g., Spring & Fall Roadshows, executive dinners, regional hosted experiences), including audience strategy, city selection, content direction, partner approach, and regional rollout.
• Standardize and continuously refine our highest-impact programs into clear templates, event briefs, and scalable playbooks — ensuring consistent, high-quality execution across regions.
• Act as a player-coach — comfortable rolling up your sleeves to refine program strategy, improve execution frameworks, and uplevel team output.
• Serve as the primary field marketing partner to Enterprise and cross-segment sales leadership — driving alignment on territory plans, target account strategies, program prioritization, and pipeline outcomes.
• Partner with Public Sector and cross-segment sales leadership to shape quarterly field plans, leveraging the Enterprise field marketing team to execute ~3–5 targeted programs per quarter.
• Lead cross-functional alignment across Sales, SDRs, Product Marketing, Strategic Events, Partner Marketing, and Ops — ensuring programs are integrated, well-supported, and optimized for impact.
• Own pipeline performance across field programs — establishing clear targets, inspecting results regularly, and driving accountability for new Stage 2+ pipeline, deal acceleration, and ARR impact.
• Partner with Marketing Ops, RevOps, and Finance to improve reporting, budget planning, and investment decisions, enabling us to scale the highest-yield programs.
• Ensure the team delivers programs with strong execution, clear sales enablement, and high-quality, on-brand experiences. 

• 7+ years of experience in B2B SaaS field marketing and/or event marketing, with experience owning regional or segment-level strategy.
• 1+ years of people management or team leadership experience, with a track record of coaching high-performing marketers.
• Proven track record of building programs from scratch — from business objective to event concept to execution and iteration.
• Deep experience building and scaling roadshows and multi-city field programs.
• Strong operator with experience building processes, templates, and frameworks that improve team efficiency and program consistency.
• Experience owning pipeline and revenue outcomes from field programs — not just registrations or awareness metrics.
• Strong strategic instincts with the ability to translate ARR targets, segment priorities, and sales motions into focused field plans.
• Data-driven and ROI-oriented — you care deeply about performance, attribution, and how to scale what works.
• Highly organized, detail-oriented, and calm under pressure in a fast-paced environment.
• Exceptionally collaborative and comfortable acting as a hub across Sales, SDRs, Marketing, Partners, and Ops.
• A strong people leader who can set clear expectations, give direct feedback, and build trust across stakeholders.

• Fully remote - USA
• ~30% travel expected for roadshows, hosted executive programs, and team planning.

• Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
• Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
• Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
• Create and maintain customer-specific runbooks and knowledge articles
• Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
• Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
• Educate customers on the use of Glean product features
• Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product, process, and service improvements
• Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
• Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
• Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
• Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

• Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
• Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
• Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
• Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
• Key knowledge and skills required:
  • Must-haves:
    • Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
    • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
    • Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
    • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
    • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
    • Must have experience in troubleshooting REST API issues
    • Working experience on SSO, SAML, and OAuth along with network troubleshooting
    • Able to fully document issues you manage and contribute to the support knowledge base
  • Good-to-haves:
    • Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
    • Experience in using Github, Jira & Confluence
    • Basic knowledge of LLM’s and how GPT works

Location:

• This role is hybrid (4 days a week in one of our SF Bay Area offices)

Compensation & Benefits:

The standard base salary range for this position is $120,000 - $190,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

• Meet or exceed monthly, quarterly and yearly revenue targets
• Develop and execute a comprehensive regional plan
• Accelerate customer adoption
• Continually build and grow a robust sales pipeline
• Work with partners to extend reach & drive adoption
• Lead contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer happiness and success
• Help to recruit and build your Strategic Account Executive team

• At least 5 years formal sales leadership experience building and leading high performance sales teams.
• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing sales team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Significant enterprise sales and strategic customer development experience.
• History of accurate forecasting and business reporting.
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.Experience selling at a startup or a similar fast-paced environment.

• This role is remote (must be based in the Northeast, ideally New York City)

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

• This role is hybrid (4 days a week in our Nashville office)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is remote (must be located in US Central timezone)

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is hybrid (3-4 days a week in our Nashville office)

• Discover and build Glean's next product surfaces: Your primary job is 0-to-1 product creation. Nothing about what you're building is predefined - you'll work with your FDPM to identify where Glean's platform can be extended to solve problems no product currently solves, then design and ship it. What you build becomes what Glean ships.
• Lead deep opportunity discovery: Before you write a line of code, you go deep on the business. What's structurally broken? Where is the biggest concentration of unsolved value? What's actually buildable, and what's the fastest path to something real that can be tested and learned from? You'll form strong hypotheses alongside your FDPM and pressure-test them directly with the people who have to live with the outcome.
• Be a technical partner to the C-suite: You'll earn trust at the highest levels of your customer organizations - not just with technical teams, but with the executives who are accountable for outcomes. You can explain what you're building, why it will work, and what the risks are to anyone in the room.
• Scale what works Once something works, you'll make it repeatable - working closely with the core R&D team to ensure the product is scalable
• Stay at the frontier with Glean's R&D team: You'll work closely with Glean's core engineering and product teams, staying ahead of what's possible on the platform and actively shaping how its capabilities evolve. What you encounter in the field directly informs what gets built next.

• You think like a founder. When you walk into a customer, you're curious about the business, digging into what's broken, and figuring out what to build that doesn't yet exist. You're scrappy and resourceful, you move fast enough to learn, and you're as comfortable in a strategic discussion with a CEO as you are deep in a codebase. You've shipped actual products that real people use, that drove real outcomes - and you want to do it at a higher level of ambition.
• 0-to-1 build track record: You've built production software from scratch in ambiguous environments. You can point to something that didn't exist before you showed up and is now used by real people at scale.
• Production AI experience: You've shipped AI-powered solutions in the real world - prompt engineering, agent development, evaluation frameworks, deployment at scale. Not just prototypes.
• Full-stack technical depth: Strong programming skills across the stack with a deep understanding of and experience with how enterprise systems actually work.
• Business acumen: You can walk into a customer, identify where the real problems are, and connect that diagnosis to a product hypothesis - without being handed a brief.
• Customer instinct: You build trust quickly at every level of an organization, communicate with clarity, and know how to tailor your depth to the room.
• Builder's judgment: You know what's actually buildable, how long it will take, and when to simplify scope to get something real into production faster. You spot problems early and solve them independently.
• Curiosity and scrappiness: You're driven to understand problems deeply before solving them, and resourceful enough to find a path forward when none is obvious.
• Experience: 4+ years in technical roles with a track record of shipping production software. Former technical founders are strongly encouraged to apply.
• Willingness to travel: This role requires 25–50% travel.
• Nice to Have:
  • Experience as a founder, at a top-tier technology company, or in a forward deployed engineering role.
  • A technical degree in CS, engineering, math, or a related field.
  • Deep familiarity with LLMs, retrieval systems, and evaluation frameworks.
  • Experience driving technology adoption inside large enterprises.

• This role is hybrid (3-4 days a week in our NYC office)
• This role requires 25-50% travel

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

• This role is remote (must be located US Eastern timezone)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$180,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is remote (must be located in US East Coast)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 8+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus

• This role is remote (must be based in New England area, ideally in Boston or NYC)

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is hybrid (4 days a week in our SF Bay Area offices)

• Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
• Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
• Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
• Create and maintain customer-specific runbooks and knowledge articles
• Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
• Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
• Educate customers on the use of Glean product features
• Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product, process, and service improvements
• Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
• Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
• Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
• Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

• Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
• Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
• Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
• Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
• Key knowledge and skills required:
  • Must-haves:
    • Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
    • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
    • Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
    • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
    • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
    • Must have experience in troubleshooting REST API issues
    • Working experience on SSO, SAML, and OAuth along with network troubleshooting
    • Able to fully document issues you manage and contribute to the support knowledge base
  • Good-to-haves:
    • Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
    • Experience in using Github, Jira & Confluence
    • Basic knowledge of LLM’s and how GPT works

Location:

• This role is remote

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is hybrid (3 days a week in our San Francisco office)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 8+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus

• This role is remote (must be based in the North Central Region: IL, OH, IN, MI, MN, WI). 

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 8+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus

• This role is remote (must be based in the Southeast US, ideally Atlanta or Charlotte)

• Own CSP partnership performance for the Americas and meet partner‑sourced and partner‑influenced ARR targets across AWS and GCP.
• Serve as the go‑to contact for Glean AEs on co-selling with CSPs.
• Build and iterate joint GTM plans with AWS and GCP, including target accounts, segments, plays, and marketplace priorities for the region.
• Drive account mapping and rep‑to‑rep alignment, running a consistent co‑sell cadence (triads, pipeline reviews, close‑plan sessions).
• Craft joint opportunity strategies that tie Glean’s Work AI platform to cloud consumption, AI adoption, and strategic workloads.
• Lead end‑to‑end AWS Marketplace and GCP Marketplace execution in your region.
• Create and manage private offers from intake (billing IDs, contacts) through configuration, validation, acceptance, and invoicing.
• Secure and operationalize CSP funding for deployments and expansions.
• Coach Glean AEs on when and how to use CSP co‑sell, marketplaces, and funding; be the first stop for CSP‑related questions.
• Drive regular enablement with CSP sellers and Glean sales, anchored on joint wins, reference plays, and repeatable patterns.
• Coordinate with Partner Ops, Deal Desk, RevOps, Finance, and Legal to ensure CSP deals are structured and executed cleanly.
• Maintain high‑quality pipeline data for CSP‑attached opportunities (registrations, marketplace stages, funding) and provide clear, data‑driven guidance on where to focus.
• Help evolve Cloud Alliances SOPs, playbooks, and dashboards for how we “run with the clouds” globally and in the Americas.

• 5–10+ years in B2B SaaS in partner sales, alliances, or field sales, including 3–5+ years focused on cloud alliances, CSP partner sales, or marketplace GTM (AWS, GCP, and/or Azure).
• Proven track record running CSP co‑sell motions: account mapping, rep‑to‑rep alignment, joint pipeline reviews, and closing complex enterprise deals.
• Hands‑on experience with at least one cloud marketplace (AWS or GCP) across private offers, billing/commercial models, and multi‑stakeholder execution.
• Working knowledge of CSP funding programs and how to use them to unlock pilots and expansions while protecting economics.
• Strong sales and commercial skills: comfortable with value, pricing, and TCO; able to connect Glean’s Work AI platform to cloud consumption and business outcomes.
• Strategic, structured, and process‑oriented operator who is happy to roll up your sleeves to build new motions and revenue streams.
• Highly collaborative and relationship‑driven; experienced working across Sales, Marketing, Product, Operations, Finance, and Legal.
• Prior CSP Partner Sales / Development Manager experience at AWS, GCP, or Azure—or CSP‑aligned alliances at a high‑growth SaaS company—is a strong plus.
• Multi‑cloud experience (AWS and GCP strongly preferred; Azure a plus) and judgment on where each is most strategic.
• Familiarity with ACE, Partner Advantage, Partner Center, and related co‑sell/funding workflows.
• Experience working closely with technical pre‑sales / SE teams and scaling repeatable patterns into field guidance.
• Exposure to AI, data, or security products, especially via cloud marketplaces or cloud‑led co‑sell, is a plus.
• Ability to travel ~10–20% across the Americas and occasionally to Glean offices/events.

• This role is remote

• Own a focused portfolio of Partners (Reseller, SI’s, etc) end to end, operating with a business-owner mentality to drive pipeline and revenue.
• Build and maintain executive and working-level relationships that translate into measurable sourced and influenced partner opportunities, not just activity.
• Proactively identify, recruit, and sign net-new partners that are a strong fit for Glean’s ideal partner profile and have high impact potential in the Central Region.
• Lead the full partner sourcing funnel — prospecting, outreach, qualification, business case, and onboarding.
• Design and execute data-driven joint GTM and business plans with each partner, including targets, ICP focus, motions, and success metrics.
• Define and operationalize co-selling, co-marketing, and co-delivery motions that are aligned with Glean’s field priorities and designed to scale with the right partners.
• Build repeatable plays for sourcing new opportunities, including campaigns, events, account mapping, and outbound motions, and maintain clear visibility into partner-sourced and partner-influenced pipeline.
• Work cross-functionally with Sales, SE, Marketing, Operations, and Legal to simplify and scale partner processes such as deal registration, approvals, contracts, MDF and reporting.
• Embed with the sales organization by aligning partners to territories, participating in key deal reviews and account planning, and ensuring partners feel like an extension of the Glean field teams.

• Outcome and revenue-oriented partner leader who thinks like a GM/business owner, not just a relationship manager, and is comfortable being accountable for partner-driven pipeline and bookings.
• Proven experience in channel, alliances, partner management, or business development roles in B2B SaaS.
• Demonstrated success recruiting, activating, and growing SI/VAR or similar partners, not just managing inherited relationships.
• Track record of building and executing joint GTM and business plans that result in partner-sourced or partner-influenced revenue.
• Proactive partner recruiter and builder who actively sources, qualifies, and tells a compelling story for why partners should invest in a Glean partnership.
• Strategic and pragmatic operator who can design smart plans and is equally comfortable rolling up their sleeves to execute.
• Strong collaborator with sales, with experience working in tight lockstep with regional leaders and field reps to align partners to territories, accounts, and plays.
• Excellent communicator and influencer, comfortable presenting to executives, negotiating with partner leaders, and coaching partner sellers and SEs.
• Background in search, AI, productivity, or enterprise SaaS is a required.
• Familiarity with modern sales and partner tooling, including CRM, PRM, and reporting/BI tools, and comfort navigating evolving tech stacks.
• Able to travel periodically to partners, key accounts, and internal events, including SKOs and GKOs, as needed.

• This role is remote (must be based in Austin, TX)

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is hybrid (3-4 days a week in our NYC office)

• Own and grow a strategic territory across defense industrial base accounts and select federal‑adjacent opportunities.
• Build the go‑to‑market plan for your territory: target account list, use‑case focus, partner strategy, and coverage model.
• Run full‑cycle, complex SaaS deals: discovery, value hypothesis, multithreading, business case, procurement navigation, and negotiation.
• Sell effectively without FedRAMP in place by: Educating prospects on Glean’s security posture and deployment options; Identifying initial land paths (e.g., lower‑impact data, non‑FedRAMP workloads, customer‑hosted or private deployments); Partnering with security, legal, and procurement teams to structure acceptable pilots and production rollouts.
• Orchestrate cross‑functional deal teams — Solutions Engineering, Customer Success, Product/Security, executives, and partners — to move strategic pursuits forward.
• Generate and manage pipeline with rigor through outbound prospecting, events, partner motions, and expansion within existing accounts.
• Act as the voice of the field for public sector, feeding requirements and patterns back into product, security, and compliance roadmaps.
• Land and grow lighthouse wins that can become references and case studies in the DIB and broader federal market.

• 8+ years of quota‑carrying enterprise SaaS sales experience.
• 6+ years selling into U.S. Federal agencies and/or Defense Industrial Base accounts, or highly comparable experience at primes, SIers, or major cloud/security vendors.
• Consistently met or exceeded quota in roles with large ACV, multi‑stakeholder, multi‑year deals.
• Navigated federal procurement and security reviews (e.g., ATO processes, vendor risk assessments, security questionnaires).
• Worked closely with Sales Engineering and Product/Security to address technical and compliance requirements in late‑stage cycles.
• Direct experience selling into defense primes, major integrators, or key DIB contractors.
• Background at a cloud, data, security, or AI platform vendor.
• Existing relationships across DoD, intel‑adjacent agencies, and DIB leadership.
• Experience with search, knowledge management, LLMs/AI assistants, or collaboration products.
• Active or prior U.S. security clearance (not required).

• This role is remote (must be based in Washington, DC area)

• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform.
• Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities.
• Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform.
• Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability.
• Proactively identify expansion opportunities and drive engagement across teams and functions.

• 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach.
• Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences.
• Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos.
• Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions.
• Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences.
• Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code.
• Good to have:
  • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
  • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
  • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.

• This role is remote (must be located in US West Coast)

• Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
• Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them
• Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues
• Create and maintain customer-specific runbooks and knowledge articles
• Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
• Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
• Educate customers on the use of Glean product features
• Identify system and user health issues, then create and execute remediation plans while coordinating and updating the customer accordingly
• Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
• Work closely with teams across Glean to drive product, process, and service improvements
• Drive key improvement projects that will improve the scale and efficiency of support, while providing upgrades to the customers’ support experience
• Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
• Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
• Please note that this role will be dedicated to select customers and requires additional background screenings/clearances/training/certification, carry & use of customer-provided equipment, and extended on-call shift timing based on customer contractual obligations.

• Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
• Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
• Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
• Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
• Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
• Key knowledge and skills required:
  • Must-haves:
    • Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause
    • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
    • Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
    • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
    • Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
    • Must have experience in troubleshooting REST API issues
    • Working experience on SSO, SAML, and OAuth along with network troubleshooting
    • Able to fully document issues you manage and contribute to the support knowledge base
  • Good-to-haves:
    • Knowledge of SQL/database, Basic Kubernetes, Intermediate/Advanced Linux
    • Experience in using Github, Jira & Confluence
    • Basic knowledge of LLM’s and how GPT works

Location:

• This role is hybrid (4 days a week in our NYC office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

• Scaling and localizing our Glean Signature Events (experiential programs and roadshows)
• Partnering with the campaigns and digital teams to ensure we are targeting the right audiences in priority countries
• Adapting global programs to local market dynamics, languages, and sales priorities

• Own the regional strategy, planning, and execution of field marketing programs across priority countries.
• Partner closely with regional sales leadership to identify priority markets, accounts, and opportunities where marketing programs can accelerate pipeline and expansion.
• Bring our core experiential programs to life across the region, including Glean Signature Events and Roadshows, adapting them to local markets while maintaining a consistent global brand experience.
• Work closely with the campaigns and digital teams to ensure global marketing initiatives are effectively localized for regional audiences, languages, and market priorities.
• Develop and execute a mix of programs that drive awareness, engagement, and pipeline across both new logo and expansion opportunities.
• Bring insights from the field back to marketing leadership to help shape global campaigns, messaging, and program strategy.
• Collaborate closely with campaigns, digital, ABM, brand, product marketing, and customer marketing teams to ensure alignment and program success.
• Lead the strategy, planning, and execution of field marketing programs in a fast-paced environment with strong attention to detail and operational excellence.
• Track program performance and optimize programs based on pipeline impact, engagement with target accounts, and sales feedback.
• Travel required ~30–40%.

• You are an entrepreneurial marketer who enjoys building programs in emerging markets and partnering closely with sales teams to drive business growth.
• 6+ years experience in B2B SaaS marketing, with significant experience in field marketing, regional marketing, or international marketing
• Experience supporting international or multi-country go-to-market efforts
• Proven ability to drive pipeline through field marketing programs including events, roadshows, and executive programs
  Strong ability to collaborate across marketing functions including campaigns, digital, and product marketing
  Comfort operating in fast-growing environments with evolving priorities
• Experience working closely with sales leadership to identify opportunities and align programs to revenue goals
  Exceptional project management skills and strong attention to detail
• Ability to balance global program consistency with local market adaptation
• Bonus experience:
  • Experience supporting Canada or LATAM markets
  • Experience with multilingual marketing programs
  • Can speak French, Portuguese, or Spanish
  • Familiarity with Salesforce, Marketo, and event platforms such as Splash or Cvent

• This role is remote (must be located Toronto, ON)
• Travel required 30-40% of the time

The standard base salary range for this position is $155,000 - $184,000 CAD annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors 
• Own the end-to-end delivery from kickoff to  go-live thru renewal, ensuring clarity on expectations for all stakeholders  timeline, andServices budget.
• Create and execute on  joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as  building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.
• Solutions-oriented mindset; trusted advisor with capability to own escalations.
• Capable of handling ambiguity and thriving in a fast-paced environment.

• This role is remote (must be located in US Central timezone)

Compensation & Benefits:

The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-REMOTE

• Own a focused portfolio of Partners (Reseller, SI’s, etc) end to end, operating with a business-owner mentality to drive pipeline and revenue.
• Build and maintain executive and working-level relationships that translate into measurable sourced and influenced partner opportunities, not just activity.
• Proactively identify, recruit, and sign net-new partners that are a strong fit for Glean’s ideal partner profile and have high impact potential in the Central Region.
• Lead the full partner sourcing funnel — prospecting, outreach, qualification, business case, and onboarding.
• Design and execute data-driven joint GTM and business plans with each partner, including targets, ICP focus, motions, and success metrics.
• Define and operationalize co-selling, co-marketing, and co-delivery motions that are aligned with Glean’s field priorities and designed to scale with the right partners.
• Build repeatable plays for sourcing new opportunities, including campaigns, events, account mapping, and outbound motions, and maintain clear visibility into partner-sourced and partner-influenced pipeline.
• Work cross-functionally with Sales, SE, Marketing, Operations, and Legal to simplify and scale partner processes such as deal registration, approvals, contracts, MDF and reporting.
• Embed with the sales organization by aligning partners to territories, participating in key deal reviews and account planning, and ensuring partners feel like an extension of the Glean field teams.

• Outcome and revenue-oriented partner leader who thinks like a GM/business owner, not just a relationship manager, and is comfortable being accountable for partner-driven pipeline and bookings.
• Proven experience in channel, alliances, partner management, or business development roles in B2B SaaS.
• Demonstrated success recruiting, activating, and growing SI/VAR or similar partners, not just managing inherited relationships.
• Track record of building and executing joint GTM and business plans that result in partner-sourced or partner-influenced revenue.
• Proactive partner recruiter and builder who actively sources, qualifies, and tells a compelling story for why partners should invest in a Glean partnership.
• Strategic and pragmatic operator who can design smart plans and is equally comfortable rolling up their sleeves to execute.
• Strong collaborator with sales, with experience working in tight lockstep with regional leaders and field reps to align partners to territories, accounts, and plays.
• Excellent communicator and influencer, comfortable presenting to executives, negotiating with partner leaders, and coaching partner sellers and SEs.
• Background in search, AI, productivity, or enterprise SaaS is a required.
• Familiarity with modern sales and partner tooling, including CRM, PRM, and reporting/BI tools, and comfort navigating evolving tech stacks.
• Able to travel periodically to partners, key accounts, and internal events, including SKOs and GKOs, as needed.

• This role is remote (must be based in Chicago, IL)

• Discover and build Glean's next product surfaces: Your primary job is 0-to-1 product creation. Nothing about what you're building is predefined - you'll work with your FDPM to identify where Glean's platform can be extended to solve problems no product currently solves, then design and ship it. What you build becomes what Glean ships.
• Lead deep opportunity discovery: Before you write a line of code, you go deep on the business. What's structurally broken? Where is the biggest concentration of unsolved value? What's actually buildable, and what's the fastest path to something real that can be tested and learned from? You'll form strong hypotheses alongside your FDPM and pressure-test them directly with the people who have to live with the outcome.
• Be a technical partner to the C-suite: You'll earn trust at the highest levels of your customer organizations - not just with technical teams, but with the executives who are accountable for outcomes. You can explain what you're building, why it will work, and what the risks are to anyone in the room.
• Scale what works Once something works, you'll make it repeatable - working closely with the core R&D team to ensure the product is scalable
• Stay at the frontier with Glean's R&D team: You'll work closely with Glean's core engineering and product teams, staying ahead of what's possible on the platform and actively shaping how its capabilities evolve. What you encounter in the field directly informs what gets built next.

• You think like a founder. When you walk into a customer, you're curious about the business, digging into what's broken, and figuring out what to build that doesn't yet exist. You're scrappy and resourceful, you move fast enough to learn, and you're as comfortable in a strategic discussion with a CEO as you are deep in a codebase. You've shipped actual products that real people use, that drove real outcomes - and you want to do it at a higher level of ambition.
• 0-to-1 build track record: You've built production software from scratch in ambiguous environments. You can point to something that didn't exist before you showed up and is now used by real people at scale.
• Production AI experience: You've shipped AI-powered solutions in the real world - prompt engineering, agent development, evaluation frameworks, deployment at scale. Not just prototypes.
• Full-stack technical depth: Strong programming skills across the stack with a deep understanding of and experience with how enterprise systems actually work.
• Business acumen: You can walk into a customer, identify where the real problems are, and connect that diagnosis to a product hypothesis - without being handed a brief.
• Customer instinct: You build trust quickly at every level of an organization, communicate with clarity, and know how to tailor your depth to the room.
• Builder's judgment: You know what's actually buildable, how long it will take, and when to simplify scope to get something real into production faster. You spot problems early and solve them independently.
• Curiosity and scrappiness: You're driven to understand problems deeply before solving them, and resourceful enough to find a path forward when none is obvious.
• Experience: 4+ years in technical roles with a track record of shipping production software. Former technical founders are strongly encouraged to apply.
• Willingness to travel: This role requires 25–50% travel.
• Nice to Have:
  • Experience as a founder, at a top-tier technology company, or in a forward deployed engineering role.
  • A technical degree in CS, engineering, math, or a related field.
  • Deep familiarity with LLMs, retrieval systems, and evaluation frameworks.
  • Experience driving technology adoption inside large enterprises.

• This role is hybrid (3-4 days a week in one of our SF Bay Area offices)
• This role requires 25-50% travel

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is remote (must be based in territory within the Carolinas)

• Source and close net new logos within a given territory
• Have the ability to navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers and have the ability to perform a value drive sales cycle
• Collaborate with internal partners to move deals forward and ensure customer success 
• You will consistently deliver ARR revenue targets and drive success through a metric based approach
• Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off of a data driven approach
• Run tight POCs based off of business success criteria

• 6+ years of closing experience in Sales with a track record of being a top performer
• Ability to learn, pitch and demonstrate a highly technical product and have the ability to adapt in a fast growing and changing environment 
• Have clear examples of closing complex deals and selling into complex organizations
• Effectively use a repeatable method for uncovering greenfield opportunities and building out a new territory 
• Previous experience building relationships and selling face to face to C level executives
• Knowledge of best of breed softwares and a technical understanding of integrations, APIs, infrastructure management, security and analytics
• Experience selling technical SaaS and cloud based software solutions
• Basic understanding of search infrastructure is a plus
• You have previous experience working with multiple teammates including SEs, BDRs, PMs, Executives & Engineers
• Experience with target account selling, solution selling, and using MEDDIC and Challenger (or similar) methodologies is a plus.

• This role is remote (must be based in the Mid-Atlantic: Washington, D.C., DE, MD, PA, VA, WV)

• Develop and manage alliances with GSI and other consulting partners, deeply understanding their business goals, needs, and joint value propositions while maintaining relationships at the highest executive levels.
• Build and drive a co-sell motion with partners, including account mapping, supporting partner marketing, and generating pipeline via events and integrated GTM campaigns.
• Identify, recruit, and onboard new GSI and consulting partners, ensuring they are enabled to position, sell, and deliver Glean effectively to their enterprise customers.
• Define, drive, and support engagement strategies for how Glean engages internal account stakeholders/AEs for key GSI accounts (e.g., Accenture, Deloitte, Capgemini) on an account-by-account basis.
• Manage and oversee the partner deal pipeline, including deal registration, pipeline management, and coordination to ensure successful deal progression and closure.
• Partner with Partner Operations and Enablement to ensure partners have the training, resources, and support needed to independently sell, implement, and support Glean.
• Develop, operationalize, and iterate on partner programs, including creating partner activity trackers, establishing weekly cadences with managed partners, and driving joint business plans and marketing activities.
• Work closely with Sales, Marketing, Product, and Engineering to align partner strategies with company objectives and ensure partners are tightly integrated into our field motion.
• Establish and scale Glean’s GSI/MCF/MBB partnerships strategy globally while directly managing and growing our North American consulting partnerships.

• Highly desired: Direct experience working with or within major GSIs such as Accenture or Deloitte.
• 5+ years of business development, alliances, or partnerships experience at an enterprise SaaS company, GSI, or leading consulting firm (MCF/MBB).
• Proven track record of building and growing services revenue streams with GSIs and/or MCF/MBB consulting firms, including co-selling and co-delivery motions.
• Strong communication skills with professional presentation and interaction capabilities across executive stakeholders, partners, customers, and internal teams.
• Demonstrated project planning and execution skills, with experience leading complex partner and customer initiatives from strategy through delivery.
• Self-motivated and proactive, with a bias toward action and a service-oriented approach to supporting partners and customers.
• Highly organized and detail-oriented, with the ability to manage multiple partners, initiatives, and deals to completion.
• Data-driven mindset, using metrics and objective measurements to assess partner performance, pipeline health, and opportunities for improvement.

• This role is remote