Responsibilities

Qualifications

What this job can offer you

The Payroll Specialist Lead - China payroll is a critical role within Remote’s dynamic global payroll organization. Nestled within our EOR and Payroll Operations Team, this role is responsible for delivering accurate, compliant payroll operations within assigned countries while also contributing to the improvement and scalability of our global payroll processes.

You will work closely with internal stakeholders across Payroll Operations, Tax, Finance, Product and Customer Success, while coordinating with diverse payroll partners where applicable.

This role is well suited for a mid-to-senior career payroll ops professional who has deep hands-on experience running payroll in complex environments and is comfortable operating in globally distributed teams.

What you bring

• Brings meaningful mid-senior career experience in Pakistani payroll operations, including hands-on responsibility for end-to-end payroll processing in Pakistan
• Has managed payroll in multi-country environments or global organizations, with exposure to different payroll systems and local regulatory frameworks.
• Demonstrates strong understanding of payroll controls, reconciliations, statutory reporting, and compliance requirements.
• Comfortable working with internal and external stakeholders in Remote’s payroll ecosystem, and coordinating cross-functional stakeholders.
• Analytical and detail-oriented, with strong problem-solving skills and the ability to manage complex payroll scenarios.
• Strong written and oral communicator, comfortable working in asynchronous and globally distributed environments.
• Takes ownership of outcomes, raises risks early, and approaches operational challenges with curiosity and accountability.
• Comfortable working in scrappy, quick-moving start-up environments.
• Proficient in payroll tools and data analysis using in-house and external platforms
• Experience working in remote or globally distributed teams is an advantage.
• Demonstrates strong fluency in English; additional languages are a plus.

Key Responsibilities 

• Ensure payroll is processed accurately, on time, and in compliance with country-specific regulations and statutory requirements.
• Own end-to-end payroll execution for assigned jurisdictions, including validation of payroll inputs, payroll calculations, and post-payroll processes.
• Act as a subject matter expert on country payroll requirements, staying up to date with legislative, tax, and regulatory developments that may impact payroll operations.
• Support the operational implementation and rollout of payroll services in new or expanding jurisdictions, ensuring payroll execution processes are effectively integrated into operational workflows.
• Serve as a key point of coordination for internal teams and external stakeholders on country payroll matters.
• Identify and resolve payroll discrepancies, operational risks, or compliance issues, exercising sound judgment when escalating complex matters.
• Contribute to the continuous improvement of payroll operational processes, identifying opportunities to streamline workflows and improve operational transparency.
• Support the development and maintenance of payroll documentation and operational knowledge to ensure processes remain clear, scalable, and aligned with internal governance requirements.
• Partner with cross-functional teams to support system enhancements, statutory updates, and operational improvements impacting payroll.
• Contribute to the adoption of automation and AI-enabled tools that improve payroll operational efficiency, accuracy, and scalability.
• Participate in testing activities related to payroll system developments, enhancements, and process improvements to ensure operational readiness.

Practicals

• You'll report to: Manager, Payroll Operations
• Team: Global Payroll Operations
• Location: APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Bar Raiser Interview
5. Prior employment verification check 

Job Summary

The Technical (Data Centre Design) Program Manager will oversee the end-to-end delivery of data centre projects, including design review, construction, commissioning, and operational handover. This role ensures that all MEP engineering, construction, and operational requirements are met on time, within budget, and according to quality and compliance standards.

The position involves close coordination with multi-disciplinary teams — mechanical electrical, plumbing (MEP), civil, electrical, IT infrastructure, security and operations — to deliver hyperscale, colocation, and enterprise data centres.

This role is ideal for candidates with strong mechanical and electrical expertise, hands-on experience in hyperscale and Tier III+ data centres, and proven project management leadership.  This position can be based in Cyberjaya or Johor as a hybrid onsite structure is needed, and will require at least 30% travel to the other site and other regional travel when key meetings or coverage is needed.

 Key Roles & Responsibilities

1. Project Management & Execution

• Lead full project lifecycle: planning, design, procurement, construction, commissioning, energization, and handover.
  Develop, monitor, and maintain master project schedules, budgets, and resource plans.
  • Establish project governance framework, reporting cadence, and executive dashboards.
  • Identify project risks, maintain risk registers, implement mitigation strategies, and escalate critical issues.
  • Manage contract administration, variation orders (VO), claims assessment, and commercial negotiations.
  • Ensure contractor compliance with contractual milestones, performance guarantees, and LD provisions.
  • Support procurement strategy including evaluation of EPC / D&B / CM delivery models.
  • Manage long-lead equipment procurement (transformers, generators, UPS, chillers) including FAT oversight.
  • Prepare and present progress reports, KPIs, cost forecasts, and milestone updates to senior management and stakeholders.

       2. Engineering & Technical Oversight

• Review, approve, and coordinate technical designs: electrical, mechanical, HVAC, fire protection, security, and IT infrastructure.
  Validate system redundancy (N+1, N+2, 2N, 2N+1) and operational reliability requirements.
  • Ensure compliance with local regulations, utility requirements, and international standards (Uptime Tier III/IV, NFPA, IEC, TIA, ISO).
  • Coordinate with utility providers (e.g., TNB or regional utilities) for grid interconnection, energization, and regulatory approvals.
  • Oversee HV/MV infrastructure delivery, protection coordination, and energization strategy.
  • Supervise Testing & Commissioning (Level 1–5) including IST, FMEA validation, black building tests, and reliability verification.
  • Review power system studies (short circuit, load flow, arc flash) and reliability analysis.
  • Oversee vendor, contractor, and consultant performance to meet technical specifications and project objectives.

         3. Team Leadership & Stakeholder Management

• Monitor CAPEX budgets, cost forecasts, and financial controls.
  Track procurement schedules and mitigate supply chain risks.
  • Review progress payment certifications and contractor claims.
  • Ensure performance bond, insurance (CAR/EAR), and risk transfer compliance.
  • Participate in tender evaluations and contract award recommendations.

       4.Team Leadership & stakeholder management

• Lead multi-disciplinary project teams, contractors, consultants, and internal engineers.
  Act as primary interface between clients, suppliers, utility authorities, and internal teams.
  • Mentor junior engineers and project staff, fostering knowledge transfer and operational excellence.
  • Ensure seamless communication and coordination across all stakeholders.
  • Support Director of Engineering in strategic planning and executive reporting.

         5. Compliance, quality & safety

• Enforce adherence to engineering standards, corporate governance, and safety regulations.
  Conduct QA/QC inspections to validate system installation and workmanship.
  • Support environmental, health, and safety (EHS) initiatives.
  • Ensure environmental permits and statutory compliance are maintained throughout project lifecycle.

      6.Operation and Handover

• Facilitate smooth transition to operations including as-built documentation, SOPs, MOPs, EOPs, and asset registers.
  Ensure operational readiness, maintainability, and uptime SLA compliance.
  • Support training of O&M teams and post-handover stabilization.
  • Validate performance metrics including PUE, WUE, and system reliability KPIs.

Job Functions & Competencies

Key Requirements

Education & Certifications:

• Bachelor’s degree in Electrical, Mechanical, or Building Services Engineering.
• Preferred: CDCP, PMP, ATD (Accredited Tier Designer)

Experience:

• Minimum 10 years in data centre construction, commissioning, or hyperscale infrastructure projects.
• Experience with 275kV grid intake and campus-scale developments preferred.
• Proven delivery of large-scale Tier III+ or hyperscale DCs (50 MW+) in South East Asia.
• Hands-on experience with critical systems: chillers, CRAH/CRAC, UPS, generators, LV/MV electrical distribution, BMS/SCADA, fire protection systems.
• Experience managing EPC / D&B contractors and complex stakeholder environments.

Technical Skills:

• Knowledge of electrical, mechanical, sanitary, plumbing, HVAC systems, IT infrastructure, security system
• Familiarity with Uptime, TIA, NFPA, IEC, ISO standards.
• Experience in project management tools: Primavera P6, MS Project, or equivalent.

Soft Skills & Leadership:

• Excellent leadership, team coordination, and stakeholder management.
• Effective communication, negotiation, and problem-solving under tight deadlines.
• Strong decision-making under tight deadlines and high-pressure environments.
• Fluent in English; native language preferred.

 Key Competencies

• Candidate should take full ownership of projects and provide hands-on technical and managerial leadership.
• Must be capable of delivering hyperscale, Tier III+, and colocation data centres
• Strong focus on mechanical & electrical engineering systems, commissioning, operational readiness, and uptime SLA compliance.
• Capable of managing large campus-scale developments and phased expansions.
• Ability to bridge engineering, commercial, and operational disciplines.

Overall:
This role requires a versatile engineering leader with strong technical depth, project management skills, and operational awareness. The ideal candidate will ensure safe, compliant, and timely delivery of high-availability data centre infrastructure, bridging design, construction, and operations.

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Lifecycle Specialist - Contracts Management, joining our Employee Lifecycle team.

The Specialist, Lifecycle - Contracts Management will ensure that all contract related activities for Remote’s external employees and clients are performed with focus on legal compliance and superior employee experience without compromising on speed.

You will be reporting to Employee Lifecycle Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.

Key Responsibilities 

Employee Relations Management

• Serve as custodian of employment terms and agreements, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Draft, tailor and administer all employee lifecycle documents with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to issuance of Employment agreement amendments, Employment documents, Letters and Employment Forms as necessary in the capacity of Remote’s global HR team.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel, government bodies, and trade unions.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Contracts Management, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information

Practicals

• You'll report to: Manager, Contract management, Lifecycle
• Team: Lifecycle Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. (async) Small challenge
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

About the Role
Selkirk Sport is expanding our Asia operations and looking for a bilingual Engineering Manager to lead manufacturing execution, quality oversight, and new product introductions across our partner factories in Vietnam and China. We are open to a strong engineer ready to step into management or a senior engineering manager with deep experience. What matters most is the ability to take technically complex projects from concept to full production with precision, ownership, and strong cross-cultural communication.
This role is the engineering and manufacturing backbone of our Asia operation. You will drive production readiness, solve technical issues on-site, collaborate closely with U.S. R&D teams, and ensure our products meet Selkirk’s uncompromising quality standards.

Key Responsibilities:

Project Execution

• Lead the full lifecycle of engineering and manufacturing projects, from initial Tech Pack handoff to pilot builds, validation, and mass production.
• Work closely with factory engineering teams to interpret specifications, resolve open questions, and ensure accurate execution.
• Manage day-to-day coordination with U.S. engineering, product, and supply chain teams to keep timelines and deliverables on track.

Manufacturing & On-Site Problem Solving

• Spend time at factories during critical builds to monitor processes, troubleshoot production issues, and implement corrective actions.
• Diagnose root causes for defects or process deviations and collaborate with factory engineers to drive improvements.
• Ensure tooling, jigs, materials, and process controls align with Selkirk standards.

Quality Leadership

• Oversee the work of on-site QC inspectors in Vietnam and China, providing direction, training, and standards.
• Review QC reports, verify factory adherence to specifications, and conduct periodic audits.
• Implement US Team policy and refine quality procedures to ensure product consistency and reduce operational risk.

Cross-Border Communication

• Communicate clearly in Mandarin with Taiwanese and Chinese factory leadership, owners, and technical staff.
• Summarize factory updates, risks, and results concisely in English for the U.S. team.
• Serve as the cultural and technical bridge ensuring alignment across continents.

Team Building (Current and Future)

• Provide leadership to existing Asia-based QC personnel.
• Over time, help expand and structure the Asia engineering and quality team as operations grow.
• Cultivate a culture of accountability, ownership, and continuous improvement.

Continuous Improvement

• Identify opportunities to enhance manufacturing processes, efficiency, and product reliability.
• Share insights with U.S. R&D to influence design-for-manufacturing and future product development.
• Recommend factory capability upgrades or process innovations as Selkirk expands into new materials or technologies.

What We're Looking For:
Required:

• An entrepreneurial or intrapreneurial mindset, with strong ownership instincts Mandarin and English fluency
• Strong engineering background (mechanical, manufacturing, industrial, or related field)
• Proven ability to execute engineering/manufacturing projects end-to-end
• Hands-on problem-solving skills and a willingness to be physically present on the factory floor
• Ability to travel frequently across Asia
• Excellent communication skills and comfort operating across cultures and time zones

Preferred

• Experience in composites, sporting goods, consumer hardware, or similar manufacturing environments
• Experience leading engineering or manufacturing teams (for manager-level candidates)
• Familiarity with NPI processes, quality systems, PLM tools, and manufacturing documentation
• Prior experience working with Chinese/Taiwanese-owned factories

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who We Are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!

This role leads the service desk engineers in supporting our 24/7 operations. Establishes and manages L1 support services for internal staff, security SOCs, and the broader Axi ecosystem. Key responsibilities include overseeing team performance, enforcing service level agreements (SLAs), and managing incident response processes to ensure efficient and reliable support.

Your EDGE Assignment/You Will

• Meet SLA and SLO targets across all Helpdesk case submissions and critical systems, ensuring compliance with service-level commitments.
• Execute shift handovers to provide clear visibility of ongoing issues and enable smooth continuity between shifts.
• Drive automation and enhancements in the ticketing system to streamline workflows and boost efficiency, including SLA escalation automation.
• Collaborate with the Security team to implement effective SOC controls and reinforce incident detection and response capabilities.
• Manage vendor relationships for office networks, telephony systems, and any third-party tools or services to ensure optimal support and performance.
• First line of support for incident response, diagnosis, and escalation
• Comfortable with monitoring and observability systems, ensuring any notifications or alerts are responded to.
• Contributor to process, procedure & support documentation, ensuring alignment to any change or new development.
• Contributor to service improvement initiatives for operational excellence and process improvement.
• Team Management
• Lead the Service Desk team, establishing clear KPIs and service standards aligned with agreed SLAs.
• Set measurable objectives, conduct regular performance reviews, and address underperformance where required. 
• Foster a culture of accountability, collaboration, and continuous improvement across the team and stakeholders.
• Oversee day-to-day operations, proactively identifying and addressing performance gaps and operational risks.

Are you the one?

• 4–5 years of experience leading or managing a Service Desk / Helpdesk team.
• Strong knowledge of Windows environments and general IT support infrastructure.
• Experience managing ticketing systems and meeting SLA/SLO targets.
• Solid experience in incident management, troubleshooting, and escalation handling.
• Familiar with monitoring/observability tools and responding to system alerts.
• Experience working with vendors, security teams, and driving service improvements in IT operations.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Axi's interview journey

• Talent Acquisition Interview (45 minutes)
• Interview with the Hiring Manager (1 hour)
• Final interview with Chief Operating Officer (1 hour)

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Role Summary:

The Senior Manager, Staffing Strategist drives efficiency across a portfolio of accounts by strategically resourcing staff across multiple APAC markets. This regional role collaborates with client operations, discipline leads, finance, senior leadership, talent teams, and other resource managers to plan, schedule, and allocate resources for successful delivery. It includes oversight of resourcing across various APAC countries, with specific guidance and support for the Malaysia-based team, ensuring alignment with regional strategies and best practices.

Skills and Experience

What you will do:

Demand

• Align to a book of business, agency, and/or accounts.
• Advise client teams on fulfilment timelines, roles, and staff plan recommendations.
• Own and ensure data accuracy for Workforce Planning.
• Understand and pivot between fulfilment channels (Talent Acquisition/Contracting/Resource Management) to align with client strategies.

Supply

• Collaborate with client teams to maintain accurate Staff Plans.
• Assemble and optimize the best possible team for clients.

Fulfilment

• Ensure fulfilment of staff plans across internal and external supply.
• Simplify client team interactions by aggregating needs between Resource Management and Talent Acquisition (including contract & offshore).

Execution & Monitoring

• Act as a central point of contact for client teams, clarifying staffing requirements.
• Continuously refine staffing fulfilment to enhance efficiency, minimize bottlenecks, and improve client experience.
• Monitor fulfilment progress, ensuring alignment with client needs and strategic goals.
• Utilize data and analytics to measure effectiveness and optimize staffing levels.

Key Responsibilities

• Partner with APAC team leads to assess staffing needs and develop resource plans for high-quality, timely delivery.
• Collaborate with client and discipline leadership to intake, prioritize, and allocate resources for new and existing business across the region.
• Monitor regional resourcing bandwidth and optimize utilization across multiple countries.
• Produce timely, accurate reports for regional/global stakeholders: utilization, billability, staffing plans, capacity, trends, forecasts, and timesheet compliance.
• Enable cross-market resource sharing within APAC and globally with other Resource Managers.
• Provide ongoing guidance to the Malaysia team to strengthen local resourcing practices and ensure regional/global alignment.
• Quarterly evaluate processes/structures to identify operational efficiency opportunities across markets.
• Conduct regular check-ins with resource and client managers to align staffing plans and address delivery challenges.
• Escalate key issues to stakeholders: staffing changes/rotations, retention/employee relations, workflow shifts, and projected hiring needs.
• Partner with Recruitment to identify gaps and initiate hiring/contractor requests when internal resources are insufficient.
• Maintain confidentiality regarding staffing decisions and internal movements.
• Support career development initiatives and facilitate internal mobility discussions across the region.

What you will need:

KNOWLEDGE AND EXPERIENCE

• Deep understanding of client needs, expectations, and staff plans.
• Expertise in Resource Management, Workforce Planning, and staffing solutions to advise client teams.
• Ability to maintain data accuracy for Workforce Planning and use analytics for data-driven decisions.
• Ability to handle confidential and sensitive information.
• Experience in managing, setting expectations, and communicating with senior stakeholders.

IMPACT AND ACCOUNTABILITY

• Crucial role in advising on fulfilment timelines and staff planning for effective client outcomes.
• Strategic recommendations to enhance client outcomes.
• Drive efficiency and reduce bottlenecks in the staff fulfilment process.

AUTONOMY AND MANAGEMENT

• High degree of autonomy in decision-making to align staffing with client needs.
• Serve as a central point of contact for client teams, ensuring clear communication with internal/external partners.
• Ability to collaborate, influence, and guide cross-functional teams towards effective staffing solutions.
• Demonstrated ability to resolve cross-functional conflicts and promote teamwork.

INNOVATION AND CREATIVITY

• Act as a trusted advisor, offering creative solutions to complex staffing challenges.
• Simplify client team interactions and facilitate clear communication between RM and TA functions.

About You
You are highly organized, process-driven, and proactive, with a collaborative and solution-oriented mindset, comfortable operating regionally across diverse markets.

Key Qualifications and Skills:

• 5–7 years of Resource Management experience.
• Agency environment experience, ideally supporting digital campaign delivery.
• Proven ability to effectively manage resources across multiple markets, including reporting utilization and resolving staffing conflicts.
• Comfortable with data: interpret metrics, identify trends, and translate insights into actionable plans.
• Strong experience working across APAC markets; experience supporting/guiding regional teams is highly valued.
• Strong communication skills to build relationships across all seniorities and geographies.
• Confident in conflict resolution and problem-solving.
• Ability to motivate and develop team members while maintaining delivery focus.
• Strong work ethic and ability to manage multiple priorities under pressure.
• Exceptional attention to detail, with a practical and resourceful approach.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. 

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Executive, Implementation & Activation  

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-Promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Role Summary and Impact 

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients. 

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career. 

This is a hands-on execution role responsible for supporting the day-to-day activation, optimisation, and reporting of paid media campaigns across social and search platforms. You ensure campaigns are set up correctly, monitored closely, and optimised effectively, while delivering accurate reporting and actionable insights.  

Work closely with your Senior Executive and Performance Manager, you will build foundational excellence in campaign operations within luxury's brand portfolio. 

Key Deliverables 

• Daily campaign monitoring logs and pacing updates. 

• Weekly performance summaries for internal and client WIP calls. 

• Campaign QA checklists ensuring zero-error setup. 

• Weekly reporting reports with data accuracy checks. 

• Support for post-campaign reports (PCRs) and test summaries. 

Success Measures 

• Zero-error campaign setup and launch. 

• Timely and accurate reporting across all assigned campaigns. 

• Proactive identification of delivery risks and performance anomalies. 

• Consistent execution quality across markets and platforms. 

• Positive contribution to team knowledge-sharing and operational improvement. 

Skills and Experience 

• 0–1 year of experience in digital media, paid performance, or media agency environment; fresh graduates with strong internship experience welcome. 

• Foundational knowledge of social and search advertising platforms (Meta, TikTok, Google Ads). 

• Strong attention to detail with high standards for accuracy in data and reporting. 

• Proactive communicator who flags issues early and follows through on actions. 

• Ability to manage multiple tasks across clients and markets in a fast-paced environment. 

• Curiosity about the digital media landscape and eagerness to learn. 

• Interest in luxury and premium brands is a plus. 

• Empowered to bring your authentic self to work, contribute to great teamwork and be a great human being. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.   

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.   

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

#LI-promoted

Why we're hiring:

JOB PURPOSE :

• The Finance Operations Manager supervises the RTR team, ensuring accurate and timely recording, collection, and processing of all general accounting and reporting, fixed assets, statutory accounting, bank transactions, direct and indirect tax transactions while adhering to Group and Company policies and procedures. The role also oversees RTR related projects for process improvement.
• Responsible for the overall management and operations of the RTR function, ensuring quality delivery of services and in a timely manner while adhering to standards, policies and procedures of WPP Group, Operating Companies and WPP SSC MY.

What you'll be doing:

KEY RESPONSIBILITIES:

• Ensure the team’s accurate and timely delivery of general accounting and reporting, fixed assets, statutory accounting, direct and indirect tax activities (i.e. journal postings, GL maintenance, report preparation, reconciliations, tax submissions, etc.) in accordance with SLAs.
• Manage and coordinate the reconciliation of the respective systems. Review the closing reports (flash, actual, SOX) to ensure the reports are completed in accordance with Group Policies and Procedures (including WPP Policy Book, policies and procedures published in InsideWPP, etc)
• Provide RTR related advice and information to staff across the organisation as and when required.
• Regularly monitor and resolve outstanding issues that have been escalated, or further escalate to the necessary parties.
• Familiar with ICFR controls, update RCM (Risk Control Matrix) & communicate change to OpCo when required. Ensure processes are in compliance with ICFR
• Liaise & collaborate with internal/external stakeholders as and when necessary.
• Coordinate Service Review Meetings with OpCo’s and teams on a periodic basis
• Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team.
• Lead & drive process changes within RTR functions
• Plan and manage transition of work from new agencies or countries into SSC MY
• Set KPI for the team and ensure KPI is met
• Perform people management responsibilities, which include planning & assigning tasks, team performance appraisal, coaching & development & involve in hiring.
• Maintain a good stakeholder management with OpCo and across different departments within SSC MY

What you'll need:

QUALIFICATIONS & EXPERIENCE :
• A Bachelor's Degree in Finance, Accounting or related field, and professional qualification (ACCA/CPA/MIA etc.)
• Minimum of 10 years of experience in General Ledger operations
• Minimum of 5 years of supervisory experience
• Shared service centre experience
• Experience in using ERP system • Native speaker / Korean : TOPIK 5/6 / Japanese : JLPT N2/N1

 KEY COMPETENCIES:
• Good communication skill and able to communicate effectively in English
• Technical knowledge in financial accounting principles, processes and accounting standard such as IFRS.
• Excellent analytical and problem-solving skills
• Strong interpersonal and people management skills
• Collaborative: Work with various functions
• Innovative: Ability to link system requirements to business processes and outcomes.
• Ability to demonstrate and deliver to required extents of the WPP Values listed below:
- OPEN
- Optimistic
- Extraordinary

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Manager, Cross-Channel Implementation & Activation is a senior delivery role responsible for the overall quality, consistency, and strategic direction of implementation planning and campaign activation across a larger client portfolio. Working within a pod structure, you operate with a high degree of autonomy — owning the end-to-end campaign workflow, setting the standard for implementation best practice, and serving as the escalation point for complex delivery challenges within your pod.

You work closely with your Director and collaborate across client servicing, planning, and specialist teams to ensure every campaign is planned with rigour, activated with precision, and reported with clarity. Your seniority is reflected not through layers of management but through the depth of your expertise, the scale of your accountability, and your ability to drive quality and innovation across a broader portfolio.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, ensure all gaps and questions are addressed, and confirm the brief is ready for planning.
• Lead the end-to-end implementation planning process across the portfolio — overseeing Senior Executive output, reviewing plans at each stage, and ensuring strategic alignment throughout.
• Serve as the quality gate on implementation plans before they are shared with client servicing for client distribution — ensuring accuracy, strategic cohesion, and consistency with agreed objectives.
• Receive consolidated client feedback, direct plan revisions with the Senior Executive, and ensure updated plans are returned promptly to client servicing.
• Communicate plan approvals from client servicing to the Senior Executive and ensure the team is ready to move to build.
• Set and continuously refine implementation planning standards and frameworks across the pod, ensuring a consistently high-quality approach.

Campaign Build, Activation & QA

• Receive campaign structure from client servicing, ensure the team is fully briefed, and confirm SLA timelines are in place and achievable.
• Maintain oversight of campaign build progress, staying informed of any risks to delivery or timelines and acting swiftly to resolve them.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct final QA review and sign-off on all campaign builds before previews are passed to client servicing for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.
• Serve as the escalation point for complex QA issues, activation discrepancies, or delivery challenges within the pod.

Optimisation & Performance

• Maintain a portfolio-level view of campaign pacing, performance, and delivery risks — proactively identifying issues and directing the team to address them.
• Lead in-flight optimisation decisions across accounts, ensuring campaigns are consistently delivering against client KPIs.
• Drive a structured testing culture within the pod — championing experimentation across channels, formats, audiences, and bidding strategies, and ensuring learnings inform future planning.
• Conduct the final review and sign-off on all performance and post-campaign reports before they are shared with client servicing, ensuring reports are insightful, accurate, and go beyond surface-level metrics.

Platform & Innovation

• Maintain expert-level knowledge across key platforms — programmatic, paid social, paid search, and emerging channels — and act as the senior platform authority within the pod.
• Lead engagement with media partners, platform representatives, and WPP Media's internal product teams to identify innovations and new capabilities relevant to client needs.
• Drive the adoption of new platforms, betas, and activation approaches across the pod, keeping the agency ahead of the curve.

Client & Stakeholder Engagement

• Engage with clients on escalated delivery matters, complex planning questions, and senior performance conversations — providing clear direction and senior-level assurance.
• Partner with client servicing leads to ensure the pod is well-aligned with client expectations across all accounts.
• Contribute to QBRs, planning presentations, and senior client meetings where implementation expertise and campaign performance insight is required.

Team & Collaboration

• Provide day-to-day direction and guidance to the Senior Executive within the pod, supporting their development through clear feedback and coaching in the flow of work.
• Collaborate closely with client servicing, planning, data, and specialist teams to ensure seamless delivery across the full campaign lifecycle.
• Contribute positively to broader team initiatives, best practice sharing, and ways of working improvements across the implementation and activation function.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, proforma checks, and billing processes across the pod are completed accurately and on time.
• Maintain full financial compliance across active accounts and escalate discrepancies promptly.

Skills and Experience

• 6–8 years of media agency experience with a strong background in implementation planning and campaign activation.
• Proven ability to independently own and elevate implementation planning and activation output across a broader client portfolio.
• Expert-level platform knowledge across multiple channels — programmatic (DV360, The Trade Desk), paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), and ad serving (CM360, Flashtalking).
• Track record of setting implementation standards and driving consistent quality across a team or portfolio.
• Comfortable engaging with senior clients and internal stakeholders on complex delivery, planning, and performance matters.
• Strong commercial awareness — able to connect campaign performance to client business outcomes.
• Excellent analytical and problem-solving skills — comfortable operating at portfolio level and diving into detail when required.
• Strong communicator — able to represent the pod credibly in senior forums and client settings.
• A balance of strategic thinking and hands-on delivery — equally at home shaping a planning framework as resolving an in-flight issue.
• Genuine passion for platforms, innovation, and staying ahead of the media landscape.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Executive is the operational backbone of the performance pod, accountable for end-to-end campaign delivery from brief interpretation through to campaign close.

This is not a pure oversight role: you are hands-on across platforms while also leading execution quality, owning reporting integrity, and directing optimisation decisions across assigned Maisons.

You translate the media plan into campaigns across platforms, build and QA campaigns personally, oversee activation, drive optimisation, and QC reports before it reaches the performance and client growth team.

Work closely with the executive as a team to deliver efficiently and troubleshoots operation hurdles, and ensures every deliverable meets the standard.

Key Deliverables

• Internal briefs translating client requirements into implementation-ready direction.
• Understand Media planning across channels with audience, budget, and phasing logic if needed
• Hands on Campaign Execution across all platforms ( Meta, Tiktok, Pinterest, Google) with tagging details done accurately.
• Campaign QA ensuring zero-error activation.
• Weekly pacing notes and campaign health updates.
• Weekly performance reports with insights, optimisation recommendations, and strategic commentary.
• A/B test summaries with documented learnings.
• Post-campaign reports (PCRs) with actionable insights.

Success Looks like:

• End-to-end campaign execution delivered on-time with zero critical errors.
• Reporting signed off with accurate data, clear insights, and actionable recommendations.
• Proactive identification and resolution of optimisation opportunities before they become escalations.
• Demonstrated upskilling impact on Executives within the pod.
• Strong client confidence at working level with trusted as the go-to for performance updates and operational questions.
• Evidence-based optimisation decisions that drive measurable improvements in campaign KPIs.

Skills and Experience

• 2–4 years of experience in digital media, paid performance, or media agency environment with demonstrated campaign lifecycle ownership.
• Hands-on proficiency across Meta Ads Manager, Google Ads, TikTok Ads, and/or programmatic platforms (DV360, TTD).
• Strong analytical skills with the ability to translate data into performance narratives and strategic recommendations.
• Proven ability to manage multiple campaigns across clients and markets simultaneously with high accuracy.
• Well-developed media landscape knowledge; confidently able to articulate current audience insights and platform capabilities.
• Experience mentoring or guiding junior team members on execution quality and reporting standards.
• Proactive, solutions-oriented communicator who leads with recommendations, not just flags.
• Passion for the luxury and premium brand space is a plus.
• Empowered to bring your authentic self to work, and contribute to great teamwork.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Manager, Cross-Channel Implementation & Activation is a core delivery role responsible for shaping and executing best-in-class implementation plans and campaign activation across multiple channels and platforms. You own the quality, accuracy, and performance of campaign output across your client portfolio — from reviewing briefs and leading the planning process, through to campaign build oversight, QA sign-off, and final reporting.

You are the central point of accountability across the implementation and activation workflow, ensuring every stage — from brief to live to wrap — is delivered with precision, strategic alignment, and clear communication with the client servicing team. You work closely with your Senior Manager/Performance lead and develop and direct your Senior Executive to maintain standards and meet SLAs throughout.

Responsibilities

Brief Management & Planning

• Review incoming briefs from the client servicing team, address any gaps or questions, and confirm the brief is ready to move into planning.
• Lead and oversee the end-to-end media planning process — directing the Senior Executive, reviewing output at each stage, and ensuring strategic alignment throughout.
• Review completed media plans, confirm they are accurate and ready for distribution, and share with the client servicing team for client review.
• Receive consolidated client feedback from the client servicing team, direct plan revisions with the Senior Executive, and ensure the updated plan is returned promptly for client distribution.
• Receive and communicate plan approval confirmation from client servicing to the Senior Executive, ensuring the team is aligned and ready to move to build.

Campaign Build & Activation

• Receive campaign structure from the client servicing team, ensure the team is fully briefed, and confirm SLA timelines are understood and achievable.
• Stay informed of campaign build progress, proactively flagging any risks to delivery or timelines.
• Check budgets across all active campaigns to ensure full alignment with the approved media plan before going live.
• Conduct the final QA review and sign-off on all campaign builds before previews are shared with the client servicing team for client review.
• Receive client approval or feedback from client servicing, coordinate all required changes with the team, and confirm final campaign activation.

Optimisation & Performance

• Remain informed on pacing performance and any budget or delivery risks across active campaigns, taking action or escalating where necessary.
• Lead in-flight optimisation decisions — monitoring campaign performance, diagnosing issues, and directing the team to make adjustments that maximise delivery against client KPIs.
• Drive a culture of testing — identifying opportunities across audiences, formats, placements, and bidding strategies to continuously improve performance.

Reporting

• Conduct the final review and sign-off on all post-campaign and performance reports before they are shared externally.
• Ensure reports are accurate, insight-driven, and clearly articulate performance, learnings, and recommendations.
• Share approved reports with the client servicing team in a timely manner, in line with agreed reporting cadences.

Platform & Partner Expertise

• Maintain deep, up-to-date knowledge of platform capabilities, product updates, betas, and best practices across key channels — programmatic, paid social, paid search, and beyond.
• Build and maintain strong relationships with media partners and publishers to stay ahead of innovation and surface opportunities for clients.
• Engage with WPP Media's internal product and technology teams to identify and apply proprietary solutions where relevant to client briefs.

People & Team Leadership

• Manage and develop the Senior Executive, providing clear direction, regular feedback, and stretch opportunities.
• Manage team workload across the full campaign lifecycle, ensuring quality, accuracy, and SLA compliance at every stage.
• Collaborate effectively with client servicing, planning, data, and specialist teams to ensure seamless end-to-end delivery.

Finance & Compliance

• Ensure all bookings, loadings, budget reconciliations, account queries, and monthly proforma checks are completed accurately and on time.
• Maintain oversight of financial compliance across all active accounts, escalating discrepancies promptly.

Skills and Experience

• 4–5 years of media agency experience with a strong focus on implementation planning and campaign activation.
• Proven ability to lead the end-to-end implementation planning process — from brief review through plan sign-off, build oversight, and final QA.
• Deep hands-on platform expertise across two or more channels —paid social (Meta, TikTok, LinkedIn, Snapchat), paid search (Google Ads, SA360), or programmatic (DV360, The Trade Desk).
• Experience working within a structured workflow involving client servicing, planning, and activation teams — comfortable owning your stage of the process and collaborating effectively across functions.
• Strong QA mindset — high attention to detail with a zero-tolerance approach to errors in plans, campaign builds, and reports before they reach clients.
• Confident managing and directing junior team members, with clear communication and a coaching approach.
• Analytical ability to monitor pacing, identify delivery risks, and make timely optimisation decisions.
• Well-organised with the ability to manage multiple campaigns, briefs, and team priorities simultaneously without compromising on quality.
• Proactive problem-solver who takes ownership and drives resolution.
• Genuine passion for platforms, ad tech, and the craft of implementation.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

Role Summary and Impact

Your Global Media Career, Centred in Malaysia. Join WPP Media’s Regional Operations Centre (ROC) in Kuala Lumpur, our dynamic hub for delivering world-class media operations and strategy to global clients.

 Here, you will not just support, but influence. Working on a portfolio of international accounts, you'll tackle the kind of complex, multi-market campaigns that define a career. You will be part of a high-energy, multicultural team, collaborating with WPP experts across the region and gaining direct exposure to global best practices in media, data, and technology.

 WPP Media is channelling significant investment into our people, processes, and AI capabilities right here in Malaysia. Joining the ROC at this foundational stage means you will be at the core of our regional growth. This is more than a job; it's a launchpad for your global career.

The Senior Implementation & Activation Executive plays a crucial role in delivering client success across all aspects of campaign implementation, platform planning, optimisation, monitoring, and reporting. Working closely with your Manager, you will produce best-in-class activation solutions, bring platform expertise to the table, and deliver consistently against client targets.

Responsibilities

Clients

• Develop a solid understanding of client challenges, objectives, and initiatives.
• Build relationships with clients at the activation level and contribute to a reputation for outstanding service.
• Maintain clear knowledge of in-scope services and the process for managing work beyond scope.

Platform Planning & Activation

• Support the development of integrated media plans including channel strategy, audience targeting, and budget allocation.
• Lead the booking, loading, optimising, and tracking of client campaigns with immaculate attention to detail and in line with best practice.
• Serve as a platform expert across key channels —paid social, paid search, Programmatic and emerging media.
• Engage with media partners and internal product teams (including WPP Media proprietary solutions) to stay current and identify opportunities for clients.
• Bring innovation to planning and activation by leveraging market insights, platform betas, and new formats.
• Contribute to post-campaign analysis reports with meaningful channel-level insights and recommendations.

Finance & Compliance

• Ensure all financial and compliance processes — bookings, loadings, account queries, and monthly proforma checks — are completed with 100% accuracy.

People

• Communicate and collaborate openly with internal & external stakeholders on delivery and reporting.
• Contribute positively to team meetings, leading relevant sections and owning follow-ups.

Skills and Experience

• 2–3 years of media agency experience in implementation, activation, or media planning.
• Hands-on platform knowledge across one or more of: paid social (Meta, TikTok, LinkedIn), paid search (Google Ads, SA360), DSPs (DV360, The Trade Desk)
• Up-to-date understanding of the media landscape and audience insights across channels.
• Strong attention to detail and accuracy — essential for both campaign execution and financial compliance.
• Proficient in Microsoft Excel (pivot tables, formulas, dashboards); comfortable working with data to surface insights.
• Good communicator — clear, confident, and collaborative across client and internal interactions.
• Proactive, organised, and calm under pressure with strong time management skills. Experience in luxury is a big plus
• Genuine passion for media, platforms, and staying ahead of industry developments .

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  

Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

#L1-Promoted

My client is a financial services company and looking for a Brand & Media Operations Manager roles.

Job Description

• Develop the brand positioning and messaging across all digital channels, ensuring a consistent and professional image for trading products.
• Manage relationships with global financial media and industry-specific platforms to secure high-tier exposure and strengthen brand authority.
• Build and operate a comprehensive content ecosystem across platforms like Telegram, YouTube, and TikTok, focusing on market insights and educational content.
• Drive user acquisition by designing conversion paths from social communities to account opening and deposit through engaging online activities.
• Coordinate with KOLs and partners to ensure compliant messaging while tracking data metrics to optimize channel efficiency and content performance.

Requirements

• Bachelor’s degree or higher in Marketing, Media, Finance, or a related field.
• Minimum of 3 years of experience in branding, media relations, or content operations.
• Deep familiarity with the global social media ecosystem and community-driven conversion strategies.
• Strong understanding of trading products, including FX/Gold trading, copy trading, and IB business models.
• Proven ability to plan and execute comprehensive content strategies while analyzing data to drive continuous improvement.

Why we're hiring:

1. Purpose of Role

Bill and Pay is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation, and Reconciliations, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager.

This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement. 

What you'll be doing:

2. Accountabilities

Accounts Receivable and Billing

• Work with the Team Lead to identify the Client's billing processes and document accordingly for reference
• Review against Client billing processes and finalise the invoice with required supporting documentation (e.g., signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Accounts Payable & Invoice Processing

• Receive and save vendor invoices/vendor billing files and supporting documents
• Check all invoices for proper documentation, attach the invoice to the AP System, and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP)
• Process invoices, credit memos, and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo)
• Ensures that all invoices assigned are properly accounted for at the end of each business day
• Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner
• Verifies vendor accounts by reconciling monthly statements and related transactions
• Perform reconciliations of vendor statements, research, and address discrepancies as appropriate
• Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries
• Properly book and upload all intercompany transactions
• Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB)

Other Responsibilities

• Resolve issues where required
• Receive queries from Clients, Vendors, or OpCo, record, and follow up to resolution
• Resolve client queries and take action as applicable, with OpCo input if required
• Close queries in a timely manner
• Report to OpCo on monthly open queries as recorded
• Independently Drive AR Ageing Reporting and Review calls with OpCo
• Accountable and responsible for the quality, accuracy, and timely delivery of the scope assigned in accordance with the SLAs/KPIs defined with management and agreed with OpCo
• Handle high complexity issues with minimal guidance from the Finance Operations Manager/Team Lead
• Identify and Troubleshoot issues, communicate potential risks to management and internal clients if any, and follow it through till resolution. Seek advice and guidance as appropriate
• Work closely with the key contacts of the WPP OpCo assigned and the cross-functional organisation to resolve and support the Othe TC and PTP process, issues, and/or inquiries
• Perform and support month-end close activities
• Participate in the ongoing development and improvement of systems and operational processes
• Provide full support to global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardisation, and/or data mapping or cleansing. Drive improvement projects as assigned
• Comply with the accounting principles and business standards of the company
• Comply with internal and external regulations and procedures, which should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM)
• Guide new and existing team members through proper knowledge transfer; sharing of resources, knowledge, and experience, and best practices, thereby ensuring quality is maintained through any staff transition

What you'll need:

Education and Experience

• Possession of a Diploma or Degree in Finance & Accounting or a related field, complemented by a relevant mix of qualifications and experience.
• A minimum of 1-3 years of pertinent experience in a shared service environment; however, fresh graduates may also be considered.
• Basic understanding of fundamental accounting concepts, practices, and procedures.
• Experience with ERP systems is advantageous.
• Proficiency in Excel is mandatory.
• Familiarity with Office 365 is essential.

Competencies Skills

• Proficient in both written and spoken English
• Capable of speaking, reading, and writing in Korean
• Exceptional interpersonal and customer service skills
• Strong attention to detail, with the ability to maintain a high level of accuracy when preparing and entering information into the ERP System.
• Capability to manage high-volume tasks and adapt effectively to a complex work environment.
• Excellent time management and organisational skills.
• Proficient in communication and collaboration within a team environment.
• Team-oriented - Effective in communication and collaboration within a team environment
• Proactive – Demonstrates strong time management, business acumen, and the ability to manage customer expectations
• Analytical and adept at problem-solving

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Title: Regional Manager, APAC Data Center Operations

The Regional Manager, APAC Data Center Operations will work directly with the Regional Directors to monitor, maintain and support EdgeConneX data centers throughout the APAC region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests.  He or she will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. While an IT background could be helpful to complement the leadership needed, the background coveted is in MEP.  This position reports to the Regional Director of APAC Data Center Operations and will be expected to work closely with the other Regional Managers (across other regions), peers in other departments, Customer Installation Project Managers and with contract vendors to accomplish their tasks.  While this position can be based in Cyberjaya or Johor, travel could be as much as 50%.

Primary Responsibilities

• Support the Regional Directors in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs

• Ensure all customer SLA requirements are met and maintained.
• Manage a team of highly skilled engineers. Support hiring activities for new developments.
• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.
• Effectively manage, supervise, and evaluate contract technical labor
• Identifying areas of improvement to our existing facilities, particularly efficiency and PUE
• Evaluate and improve the security of data center facilities
• Conduct routine, ongoing assessment of the building systems operations
• Ensuring compliance with all safety procedures as well as utilization of protective equipment
• Maintain ongoing communication with tenants, owners, property management and vendors
• Travel can be up to 50% of the time

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Superb ability to successfully prioritize and manage multiple projects and responsibilities
• Superb ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
• A high level of commitment to customer service to both co-workers and clients
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints
• Ability to interact effectively with managers, clients, customers and the general public
• Translate company goals/KPI’s towards the team and bring the team to the next level.

Experience/Education

• 10+ years of experience in facility operations or engineering functions
• 5+ years of experience in Management function
• Familiarity with power- and mechanical equipment, HV and LV switchgear and different brands of generators
• Significant data center operations experience, to include detailed knowledge of UPS/PDU/RPP/CRAC/Generator and Security and Fire/Life Safety systems
• Experience with multiple PM cycles for Data Center equipment
• Experience with trouble ticketing systems and Method-of-Procedure processes
• Ability to recommend improvements to dispatch and reporting processes and systems used for contract technical labor
• Experience with Change Management and CMMS systems
• The ability to:
• Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents
• Write and evaluate maintenance procedures

• Develop installation standards and project tracking/management documents

• Experience in the Construction or Real Estate environments a plus
• Education level - Bachelor's degree in Engineering or equivalent
• Safety for Operational Supervisors (OSHA 30)

What this job can offer you

The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront.

Their collaborative approach with vendors and focus on top-notch relocation logistics guarantee seamless transitions for Remote employees, enhancing Remote’s global mobility programs and affirming its leadership in the global talent market.

Join Remote at a pivotal time and contribute significantly as a Mobility Specialist within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

What you bring

• Proven experience in immigration compliance, global mobility, or similar roles, particularly with a focus on immigration
• A comprehensive understanding of immigration procedures and the typical processes involved in ensuring immigration compliance
• Ability to thrive in a fast-paced and dynamic work environment
• Ability to demonstrate composure and efficiency under pressure, maintaining high-performance standards during seasons of increased workloads
• Experience in the technology sector or a company undergoing rapid growth and scaling is highly desirable
• Flexible and adaptable team player who can seamlessly shift in response to evolving priorities or changing processes
• Demonstrated customer-facing experience, with a strong emphasis on communication skills and the ability to engage effectively with diverse client bases
• A strong interest in expanding knowledge of global immigration laws, eager to develop expertise.
• Experience working remotely and/or asynchronously with minimal oversight is an advantage
• Must write and speak English fluently (additional languages are a plus)

Key Responsibilities 

• Provide legal and strategic guidance to clients on immigration compliance service delivery.
• Monitor and control Remote products and services for immigration compliance.
• Establish, maintain, and strengthen relationships with clients and internal stakeholders.
• Seek, control, and establish in-house immigration services to increase revenue generation, efficiency, and customer satisfaction.
  • Analyze, prepare, and submit visa/work permit applications.
• Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation.
• Appropriately handle escalations, analyze when the senior-level review is required, determine solutions, and guide stakeholders to a timely resolution.
• Guide for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases.
• Control case statuses by effectively utilizing case management and billing systems.
• Apply immigration knowledge to provide solution-based responses when dealing with complex client cases.
• Be a team player who can work autonomously and take ownership of day-to-day tasks.
• Proactively improve processes through automation and documentation.

Practicals

• You'll report to: Manager, Mobility
• Team: Mobility
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Revenue Operations Manager

The Role (Describe the role): In this role, you will work to develop and support solutions for complex, ambiguous and high-visibility business challenges leveraging AI with CRM data. You will partner with cross-functional and Sales leadership teams across various sales segments to develop and land solutions that meet their needs at scale through effective and efficient usage of CRM. You are deeply curious and persistent in gaining knowledge about adapting and aligning existing systems to a go-to-market strategy.

Key Responsibilities:

System Ownership & Optimisation

• Act as the primary Admin for CRM (HubSpot).
• Drive continuous system improvements, automation, process enhancements and governance controls.

Revenue Reporting & Analytics

• Partner with Finance to provide insights into revenue drivers and support forecasting.
• Ensure data integrity and accuracy across billing and reporting systems.

Change Management & Adoption

• Support rollout of new pricing models, billing rules, and system enhancements by preparing user communications, training materials, and process documentation.
• Act as the change agent to help finance and business stakeholders adapt smoothly to new revenue processes.
• Monitor adoption, gather feedback, and suggest improvements to maximize efficiency and user acceptance.
• 20% travel in SEA expected to support user adoption initiatives. 

Essential Requirements :

• (Required) HubSpot Super Admin Bootcamp : https://academy.hubspot.com/courses/super-admin-bootcamp-en
• HubSpot Reporting : https://academy.hubspot.com/courses/hubspot-reporting
• HubSpot Revenue Operations : https://academy.hubspot.com/courses/revenue-operations
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Candidates with up to 5 years of sales operations experience, preferably with exposure to finance operations, or systems administration with basic understanding of finance/accounting processes.
• Good with MS Excel and some experience with ChurnZero, ClickUp applications. 

Personal Attributes:

• Strong analytical mindset with high attention to detail and problem-solving ability.
• Strong communication and collaboration skills across Finance and technical teams.
• Interest in change management, process adoption, and driving operational improvements.

• Welcome and assist drivers with inquiries, complaints, and requests politely and professionally
• Prioritize driver needs and deliver tailored solutions with empathy and patience
• Provide accurate, up-to-date information on Bolt’s products, services, and policies
• Resolve issues on the spot where possible, escalating complex cases to Tier 2 or the DEC Manager when needed
• Support our office-based CS Team when needed
• Manage a high volume of interactions efficiently to reduce wait times and improve satisfaction

• You have C1 English proficiency and at least B2 proficiency in Malay
• You have excellent communication and interpersonal skills, with a natural customer-first mindset
• You demonstrate strong problem-solving skills and the ability to stay calm under pressure
• You are flexible and adaptable to changing needs in a fast-paced environment
• You are well-organized and capable of managing multiple priorities at once
• You have strong attention to detail and ensure accuracy when handling driver requests and cases

• Directly shape the driver experience and build long-term loyalty within our community
• Join a global team making an impact in 50+ countries and 600+ cities worldwide
• Work in an energetic, fast-moving environment with endless learning opportunities
• Accelerate your career growth with structured training and cross-functional exposure
• Competitive compensation and the opportunity to grow within Bolt
• Collaborate daily with a diverse, international, and inclusive team
• Be part of a company that is redefining mobility and making cities better for people

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you prefer to interview only for currently open roles, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2026 and beyond. This posting is part of our future opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What this job can offer you

The Time & Attendance Specialist will play an essential role in ensuring the accurate and efficient management of Time & Attendance activities for Remote's external employees and clients. This individual contributor position places a strong emphasis on legal compliance and delivering an exceptional employee experience while maintaining efficient processes.

When joining the Time & Attendance team you will be reporting to the Time & Attendance Manager.

What you bring

• Demonstrate proven experience with a strong background in managing employee lifecycle events with care, sensitivity and legal compliance; and providing comprehensive HR support and guidance on employment laws and regulations, spanning various jurisdictions.
• Display excellent communication, influencing, conflict management, and negotiation skills, with the ability to confidently lead difficult conversations to a positive outcome, often where parties have conflicting interests, maintaining professionalism and strict confidentiality.
• Possess advanced proficiency in written and spoken English at a business level, with additional languages considered a plus.
• Show an an aptitude and enthusiasm for innovating and optimizing processes, consistently identifying and implementing opportunities for automation and promoting best practices.
• Demonstrate efficiency in operations, with an awareness of the importance of thorough documentation and data integrity.
• Be Tech-savvy, with the ability to successfully collaborate asynchronously on various tools, and adapt to new and evolving systems.
• Capable of working independently and cohesively in an international team in a fast-paced, asynchronous, remote environment with multiple priorities. Willingness to work flexible hours as needed.
• Familiar with communication, documentation, and project management tools such as Notion, Slack, Zendesk and G-suite.
• Show enthusiasm for AI with a foundational understanding of its practical applications in operations and automation.

Key Responsibilities 

Employee Relations Management

• Serve as an expert on Time & Attendance matters, and assist Senior Specialists and Experts on complex projects, including implementing and advising clients and employees on employment law changes from Collective Bargaining Agreement updates.
• Be case manager for all employee lifecycle leave and working hours matters with accuracy and attention to detail for both internal and external employees of Remote through out the employee lifecycle including but not limited to Family Leave, Sick Leave, Time Tracking, Public Holidays, Working Time.
• Advise on employment legislation and provide guidance on both basic and complex legal interpretations as outlined in employment agreements and labor law as a trusted consultant to clients and employees.

Team and Operational Excellence

• Collaborate with and coordinate various internal and external stakeholders to ensure compliance in employee lifecycle activities, including but not limited to payroll, legal counsel and government bodies.
• Assist Senior Specialists to manage critical initiatives that impact numerous employees across multiple countries and support HR and financial audits to ensure compliance with local employment regulations.
• Develop and update global internal documentation pertaining to Time & Attendance, based on legislative changes, referenced by all internal teams. Proactively address internal and external inquiries on all employment matters in collaboration with Lifecycle’s internal stakeholders.
• Actively identify opportunities for and contribute to process improvements, automation, product development and overall customer and employee experience through the employee lifecycle process.
• Safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
• Promote and exemplify Remote's values both internally and externally, actively contributing to the success of the Lifecycle team's goals.

Practicals

• You'll report to: Manager, Lifecycle Time & Attendance
• Team: EOR Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; APAC
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Senior Manager
5. Bar Raiser Interview
6. Prior employment verification check 

With pickleball booming across the country and internationally, we’re expanding our reach and looking for a high-energy B2B Sales/AccountsManager to help us serve clubs, retailers, and pros across the Vietnam market.  

What You'll Do

As a sales/account manager, you’ll drive B2B sales growth by connecting with pickleball clubs, specialty stores, and coaching professionals. This role combines new business development with strategic account management in a fast-growing pickleball market.

Your Responsibilities

• Identify, prospect, and onboard new B2B accounts (retailers, clubs, distributors, facilities)
• Manage and grow existing accounts to maximize revenue and long-term partnerships
• Execute strategy to increase sell-through, repeat orders, and partner loyalty
• Submit regular sales reports against KPIs (weekly, monthly, quarterly)
• Negotiate contracts, pricing, and volume agreements
• Promote Selkirk’s product lines, programs, and promotions to key stakeholders
• Build trusted relationships with partners and ensure exceptional customer service
• Build and maintain a strong sales pipeline with accurate forecasting in CRM
• Collaborate with marketing and operations on launches, promotions, and inventory planning
• Represent the brand at trade shows, events, and industry meetings
• Form/train a team that is capable of independently expanding across the country/region with objective goals and implementation strategies

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 5+ years of B2B or wholesale sales experience (ideally in the sports/retail)
• Strong networking with key industry stakeholders/businesses
• Excellent communication, follow-up, and organizational skills
• Proficiency in English and Vietnamese is required 
• Ability to work independently and collaboratively in a team environment
• Goal-oriented, resilient and driven by results
• Sports/active lifestyle industry a plus
• Passion for pickleball or racquet sports—players and fans welcome!
• CRM proficiency preferred

WHY JOIN US:

• Be part of a global sports brand with strong growth potential in Asia.
• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.  

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com  

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:  

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.  

Reporting of the role:

This role reports to: Ad Ops Lead             

Role Summary:

As an Executive, Ad Ops – you will support day-to-day Ad Operations for assigned accounts, aiding campaign planning, scheduling, implementation and tracking. This role involves managing relationships with third-party vendors and media teams to ensure the proper delivery of digital ad campaigns. You will be responsible for helping provide various tagging and technical recommendations internally.

What your day job looks like at WPP Media: 

• Set up campaigns, placements and creative assets through our in-house campaign management system (DCM), third-party ad serving partners, and publisher interfaces.
• Expand trafficking knowledge advancing from simple creative setups, encompassing standard desktop display, mobile, and 1x1 tracking, to more intricate creative setups, encompassing but not limited to video and dynamic creative.
• Monitor campaign delivery to ensure campaigns are running as expected and targeting objectives are met. Check daily reports, providing updates in team meetings, and providing troubleshooting support for trafficking issues related to creative and publisher implementation.
• Maintain regular checks and analysis of campaigns to ensure 100% accuracy.
• Liaison with the Account Management team ensuring a timely launch and correct campaign implementation; addressing any questions/issues that may arise.
• Present in internal team meetings and participate in client meetings on an ad hoc basis.
• Support senior team members on complex campaign setups and escalations to third party vendors when necessary
• Support senior team members on projects.

A bit about you:

• Computer literate with superior knowledge of Excel.
• Able and eager to learn new concepts.
• Diligent with a strong attention to detail.
• A self-starter with the ability to manage your own workload.
• Able to multitask, prioritise and manage expectations.
• Strong quantitative, analytical and problem-solving skills.
• An active interest in everything digital, ideally with an understanding of online advertising industry trends.
• Excellent verbal and written communication skills.
• Experience of working with Campaign Manager 360, Sizmek, AdForm, Flashtalking and/or third-party ad servers would be a distinct advantage.

#LI-Promoted

The Mid Market Account Manager (MM AM) is responsible for owning the commercial and strategic outcomes of a portfolio of mid-market wellness brands. Acting as the GM for your book of business, you will be accountable for retention, growth, and partnership health—leading executive-level relationships and driving measurable impact across the customer lifecycle.

The MM AM is a strategic relationship leader and commercial owner, responsible for both customer success, retention, and revenue performance. You will collaborate closely with internal experts in onboarding, product enablement, and technical account management to deliver an exceptional partner experience and sustainable business outcomes. This role requires a balance of strategic thinking, operational rigor, and hands-on execution to help our customers expand, optimize, and thrive on the Mindbody platform.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• 2-3+ years in account management, customer success, consulting, or strategic sales with a track record of delivering retention and growth outcomes.

• Demonstrated success managing commercial relationships across complex n accounts—preferably within SaaS or technology-enabled services.

• Proven ability to lead executive-level relationships and influence decision-making.

• Strong commercial acumen with comfort in contract negotiation and revenue forecasting.

• Experience collaborating cross-functionally

• Data-driven mindset—comfortable leveraging insights to guide retention and growth decisions.

• Excellent communication, presentation, and negotiation skills.

• Highly organized and detail-oriented, able to manage a dynamic portfolio in a fast-paced environment.

• Comfortable operating in a scalable, hybrid model that includes offshore partnership support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own the full commercial relationship for your assigned portfolio (~60–70 mid-market brands), serving as the single point of accountability for both retention and revenue

growth.

• Develop and execute strategic account plans that drive expansion opportunities, optimize platform usage, and align customer outcomes with Mindbody’s goals.

• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.

• Identify and close growth opportunities across the Mindbody suite, including new products, upgraded plans, and additional locations.

• Forecast retention and expansion performance, ensuring accurate visibility into revenue outcomes.

• Partner cross-functionally with Finance, Pricing, Marketing, and Product to co-create growth strategies and deliver scalable value.

• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results, surface opportunities, and align on forward-looking initiatives.Customer Retention & Success

• Take end-to-end ownership of retention outcomes—proactively identifying risk and developing save strategies before issues escalate.

• Monitor account health and engagement metrics to prioritize actions and mitigate churn risk early.

• Design and execute data-driven save plans aligned to brand value and customer goals.

• Collaborate with internal teams (Implementation, ATAM, TAM, Product, and Support) to ensure a seamless customer experience across all lifecycle stages.

• Ensure all customers are fully onboarded, enabled, and realizing measurable value from Mindbody’s platform.

• Partner closely with customers’ operations, marketing, and strategy leads to align product usage to their growth objectives.

• Capture and communicate customer feedback internally to influence future product development and improvements.

Commercial Ownership & Operational Excellence

• Serve as the primary commercial owner—responsible for renewals, upsells, and expansion across the customer portfolio.

• Drive accurate forecasting and pipeline management, balancing both retention and revenue metrics.

• Lead commercial negotiations for renewals and uplifts, ensuring fair and mutually beneficial agreements.

• Maintain a deep understanding of customer contracts, usage patterns, and pricing models to maximize account performance.

• Partner with implementation teams to ensure successful onboarding for upsells or add- location expansions.

• Leverage offshore and onshore resources effectively to deliver scalable, consistent service across markets.

• Support continuous improvement of internal processes, account playbooks, and performance frameworks to ensure operational excellence.

Mandarin Speaker Job Available: (Mandarin Language is a MUST-Reading, Speaking, Writing)
Several Positions Available

1. Accounts Payable and Receivable (PTP, OTC)
2. General Ledger Reporting (RTR)
3. Masterdata Management (MDM)

📑 1. Accounts Payable and Receivable (PTP, OTC)

AP, AR is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation and Reconciliation, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager.

This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement.

Responsibility:

Accounts Receivable and Billing:

• Work with the Team Lead to identify the Client's billing processes and document accordingly for reference
• Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Accounts Payable & Invoice Processing:

• Receive and save vendor invoices/vendor billing files and supporting documents
• Check all invoices for proper documentation, attach the invoice to the AP System and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP)
• Process invoices, credit memos and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo)
• Ensures that all invoices assigned are properly accounted for at the end of each business day
• Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner
• Verifies vendor accounts by reconciling monthly statements and related transactions
• Perform reconciliations of vendor statements, research, and address discrepancies as appropriate
• Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries
• Properly book and upload all intercompany transactions
• Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB)

Other Responsibilities:

Query Management:

• Receive, record, and resolve queries from Clients, Vendors, or OpCos.
• Collaborate with OpCo to resolve complex queries.
• Ensure timely closure of all queries.
• Report monthly on open queries to OpCo.

Accounts Receivable (AR):

• Independently drive AR ageing reporting and review calls with OpCo.
• Ensure accuracy, quality, and timely delivery of assigned AR tasks per SLAs/KPIs.

Issue Resolution & Risk Management:

• Handle high-complexity issues with minimal guidance.
• Identify, troubleshoot, and escalate risks or issues to management/internal clients.
• Follow through on issues until resolution.

Collaboration & Communication:

• Work closely with WPP OpCo contacts and cross-functional teams to support OTC and PTP processes.
• Participate in month-end close activities.

Process Improvement & Projects:

• Support system enhancements, UAT, migrations, and scope expansions.
• Drive standardisation, data mapping/cleansing, and improvement initiatives.

Compliance & Standards:

• Adhere to accounting principles, company policies, and internal/external regulations.
• Follow standard operating procedures and Target Operating Model (TOM).

Knowledge Sharing:

• Guide and support team members through knowledge transfer and best practices.
• Ensure quality and consistency during staff transitions.

Qualifications & Experience

• Diploma or Degree in Finance, Accounting, or related field.
• 1–3 years of relevant experience in a shared services environment (fresh graduates may be considered).
• Basic understanding of accounting principles and procedures.
• Experience with ERP systems (preferred).
• Proficient in Microsoft Excel and Office 365.

Competencies & Skills

• Proficient in Mandarin (speaking, reading, writing).
• Fluent in English (written and spoken)
• Strong interpersonal and customer service skills.
• High attention to detail and accuracy in data entry and ERP usage.
• Ability to manage high-volume tasks in a complex work environment.
• Excellent time management and organisational skills.
• Effective communicator and collaborator in team settings.
• Proactive with strong business acumen and customer focus.
• Analytical and skilled in problem-solving.

📑2. Masterdata

This role is responsible for managing all activities relating to master data maintenance and master data-related processes and requests. The incumbent is also responsible for ensuring compliance with control procedures on the maintenance of master data and governing the integrity of master data in all ERP systems and applications.

2 Key Results / Accountabilities:

• Maintains (creates, amends, inactivates, and/or deletes) the master data in the ERP systems and/or banking systems or portals based on approved master data change requests received
• Ensures creation and changes made are in accordance with the SOP, policy, regulations, and internal controls requirements
• Maintains proper change records on changes made, including generating reports for review and approval
• Supervises and provides guidance to the Master Data Analyst
• Reviews & approves creation or change made by the Master Data Analyst
• Proactively identifies, proposes, and implements continuous improvement initiatives within existing processes
• Supports new transition and migration projects as assigned
• Assists in ad-hoc functions, assignments, and related duties as and when required.

3 Qualifications & Experience and Competencies:

Education and Experience

• A Bachelor's Degree in IT or Business Administration, or other related field, is welcome to apply.
• A minimum of 2-3 years of experience in a Master Data or System Administration role or function.
• Experience in a shared service centre environment will be an advantage.
• Experience in using ERP systems.

Competencies Skills

• Able to Speak, Read, and Write in Mandarin.
• Computer-literate and well-versed with Microsoft Office applications.
• Excellent English writing & and communication skills.
• Good customer service mindset.
• Appreciation and ability to link system requirements to business processes and outcomes.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite  

Senior Product Manager / Product Manager II

(SEA Expansion  -  International Growth)

ABOUT RAZORPAY

Razorpay is India’s leading payments and financial services platform, powering over 10 million businesses — from early-stage startups to Fortune 500 companies. We process >$200B annually across payment gateway, payroll, lending, and banking products, built on a relentless product-first culture.

Having established strong foundations in India, we are now expanding aggressively into Southeast Asia. This is not an incremental move — it is a full-scale, zero-to-one market entry with a mandate to build, sell, and win across the region’s most exciting payments markets.

We are already live in Malaysia and Singapore, rapidly growing within each country and also expanding to neighbouring countries in SEA. We are also expanding in the USA. 

THE OPPORTUNITY

Southeast Asia is one of the fastest-growing digital payments markets in the world — fragmented, underserved, and ripe for a product-led challenger. We are looking for a Senior PM who thinks and acts like a founder: someone who can roll up their sleeves, earn merchant trust from scratch, shape the product roadmap, and drive GTM — all at the same time. 

This is not a role for someone who wants to inherit a running playbook or looking for rules to operate. You will write the playbook. You will be equal parts product builder, market strategist, merchant evangelist, and growth hacker. If that excites rather than intimidates you, read on.

WHAT YOU WILL OWN

Zero-to-One Product Building

• Own the end-to-end product lifecycle for Razorpay’s SEA payments stack — from discovery and scoping all the way through launch and iteration.
• Identify and validate local payment methods, regulatory requirements, and merchant pain points that differ materially from India — and translate those into product requirements.
• Make fast, high-quality decisions with incomplete information; ship MVPs, instrument them, learn, and iterate at startup speed.
• Balance scrappiness in the short term with architectural discipline for the long term — build features that work across Malaysia, Singapore, and beyond, not just in one region. 

Go-to-Market Ownership

• You are not handing off to Sales. You own the GTM narrative, the positioning, the launch sequencing, and the feedback loop from market to product.
• Partner with BD, Sales, and Marketing to design merchant onboarding journeys, pricing structures, and segment-specific value propositions.
• Define and track product-led growth metrics — activation rates, integration success rates, time-to-first-transaction — and own the conversion funnel end-to-end.
• Represent Razorpay at merchant conversations, industry events, and fintech forums across the SEA region.

Merchant Intelligence & Insight Generation

• Be relentlessly in the field. Run merchant interviews, shadow integrations, sit in on support escalations — build a ground-up picture of what’s broken and what’s working.
• Synthesise qualitative merchant signals with quantitative funnel data to produce insights that actually change roadmap priorities.
• Build a structured merchant advisory loop: a network of anchor merchants across verticals who you can call, test with, and learn from on an ongoing basis.
• Proactively surface competitive intelligence — know what Stripe, 2C2P, PayMongo, and local incumbents are doing before the business team does.

Scalable, Principled Systems Thinking

• Design for the region, not just one market. Every feature, API contract, and integration pattern you spec should be extensible globally.
• Work closely with platform and infrastructure teams in India to ensure SEA builds are first-class citizens of the Razorpay architecture — not bolted-on exceptions.
• Maintain clear documentation of product decisions, market-specific exceptions, and the reasoning behind trade-offs, so future team members can build on your work confidently.

AI-Native Product Development

• Use AI tools — including coding assistants like Claude Code and Cursor — to move 10x faster: write and review SQL queries, prototype lightweight internal tools, automate spec generation, and stress-test your own PRDs.
• Embed AI-first thinking into the products you build: identify where LLMs, ML models, or intelligent automation can leapfrog legacy fintech approaches in SEA.
• Champion a culture of AI fluency in the SEA team — set the example that PMs who can code (even a little) and leverage AI tools are the baseline, not the exception.

WHO YOU ARE

Non-negotiables

• 6–9 years of product management experience, with at least 2 years in payments, fintech, or financial infrastructure.
• Prior zero-to-one or 0→1 experience — you have launched a product or entered a market from scratch, not just grown an existing one.
• Be based in Singapore or Kuala Lumpur, or willing to relocate. This is an in-person role, with 100% work from the office / onsite.
• Deep familiarity with the SEA payments landscape: local wallets, real-time payment rails (e.g. PayNow, DuitNow, PromptPay), acquiring ecosystems, and regulatory environments.
• Extraordinary written and verbal communication — you write PRDs, data decks, and merchant emails that are equally crisp and compelling.

Strong signals

• You have worked at a high-growth startup or payments company in SEA
• You have a working knowledge of API design, SQL, or scripting — and you actively use AI tools (Claude, ChatGPT, Cursor, or equivalent) to accelerate your work.
• You have personally closed or heavily influenced a major merchant partnership or enterprise deal, not just supported one.
• You have managed a cross-functional squad across time zones, working closely with engineers and designers based in a different country.
• You have experience with payment gateway / aggregator products: checkout flows, settlement, reconciliation, dispute management, or acquiring.

Mindset markers

• You are comfortable with ambiguity and write your own brief. You do not wait for a roadmap to arrive in your inbox.
• You have a bias for action: prototype first, ask for permission later (within reason).
• You are merchant-obsessed in a practical way — you get on calls, ride-alongs, and WhatsApp groups to understand what’s really happening.
• You are comfortable being the only PM in the room — and excited about it.

WHY JOIN RAZORPAY SEA

• Competitive compensation benchmarked to local market (Singapore or Malaysia) + equity.
• Direct access to Razorpay’s Founders and Senior Leadership - decisions happen fast.
• A genuinely global problem space: multi-currency, multi-regulator, multi-payment-method, and multi-culture in a single role.
• Access to Razorpay’s full product suite as a springboard — payment gateway, payroll, embedded finance, banking APIs.

HOW TO APPLY

• A short note (max 300 words) on: the single biggest gap you see in SEA’s payments market today, be it across SEA or very specific to Singapore, and how you would approach solving it if you joined Razorpay. Be very specific. 

Japanese Speaker Jobs Available: Japanese Language is a MUST - Reading, Speaking, Writing 

1. Accounts Payable and Receivable (PTP, OTC)
2. Masterdata Management (MDM)
3. General Ledger Reporting (RTR)

📑 1. Accounts Payable and Receivable (PTP, OTC)

AP, AR is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation and Reconciliation, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager.

This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement.

Responsibility:

Accounts Receivable and Billing:

• Work with the Team Lead to identify the Client's billing processes and document accordingly for reference
• Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Accounts Payable & Invoice Processing:

• Receive and save vendor invoices/vendor billing files and supporting documents
• Check all invoices for proper documentation, attach the invoice to the AP System and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP)
• Process invoices, credit memos and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo)
• Ensures that all invoices assigned are properly accounted for at the end of each business day
• Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner
• Verifies vendor accounts by reconciling monthly statements and related transactions
• Perform reconciliations of vendor statements, research, and address discrepancies as appropriate
• Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries
• Properly book and upload all intercompany transactions
• Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB)

Other Responsibilities:

Query Management:

• Receive, record, and resolve queries from Clients, Vendors, or OpCos.
• Collaborate with OpCo to resolve complex queries.
• Ensure timely closure of all queries.
• Report monthly on open queries to OpCo.

Accounts Receivable (AR):

• Independently drive AR ageing reporting and review calls with OpCo.
• Ensure accuracy, quality, and timely delivery of assigned AR tasks per SLAs/KPIs.

Issue Resolution & Risk Management:

• Handle high-complexity issues with minimal guidance.
• Identify, troubleshoot, and escalate risks or issues to management/internal clients.
• Follow through on issues until resolution.

Collaboration & Communication:

• Work closely with WPP OpCo contacts and cross-functional teams to support OTC and PTP processes.
• Participate in month-end close activities.

Process Improvement & Projects:

• Support system enhancements, UAT, migrations, and scope expansions.
• Drive standardisation, data mapping/cleansing, and improvement initiatives.

Compliance & Standards:

• Adhere to accounting principles, company policies, and internal/external regulations.
• Follow standard operating procedures and Target Operating Model (TOM).

Knowledge Sharing:

• Guide and support team members through knowledge transfer and best practices.
• Ensure quality and consistency during staff transitions.

Competencies & Skills

• Fluent in Japanese (read/write/speak)
• Fluent in English (read/write/speak)
• Strong knowledge of accounting entries, processes, and standards.
• Meticulous with high attention to detail.
• Excellent interpersonal and teamwork skills.
• Proactive and self-driven.
• Strong analytical and problem-solving abilities

📑2. Masterdata Management

This role is responsible for managing all activities relating to master data maintenance and master data-related processes and requests. The incumbent is also responsible for ensuring compliance with control procedures on the maintenance of master data and governing the integrity of master data in all ERP systems and applications.

Key Results / Accountabilities:

• Maintains (creates, amends, inactivates, and/or deletes) the master data in the ERP systems and/or banking systems or portals based on approved master data change requests received
• Ensures creation and changes made are in accordance with the SOP, policy, regulations, and internal controls requirements
• Maintains proper change records on changes made, including generating reports for review and approval
• Supervises and provides guidance to the Master Data Analyst
• Reviews & approves creation or change made by the Master Data Analyst
• Proactively identifies, proposes, and implements continuous improvement initiatives within existing processes
• Supports new transition and migration projects as assigned
• Assists in ad-hoc functions, assignments, and related duties as and when required.

Qualifications & Experience and Competencies:

Education and Experience

• A Bachelor's Degree in IT or Business Administration, or other related field, is welcome to apply.
• A minimum of 2-3 years of experience in a Master Data or System Administration role or function.
• Experience in a shared service centre environment will be an advantage.
• Experience in using ERP systems.

Competencies Skills

• Able to Speak, Read, and Write in Japanese.
• Computer-literate and well-versed with Microsoft Office applications.
• Excellent English writing & and communication skills.
• Good customer service mindset.
• Appreciation and ability to link system requirements to business processes and outcomes.

3. 📑General Ledger Reporting (RTR)

The role will responsible for period end close activities, fixed asset management, intercompany transactions, bank transactions, balance sheet reconciliation, financial and management reporting, local statutory and tax support for WPP subsidiaries.

Responsibility:

• Ensure accuracy and timeliness in processing general ledger entries, fixed assets transactions, banking transactions, preparing financial and management reports, balance sheet reconciliation, and supporting local statutory and tax (direct and indirect) in accordance with WPP policies and procedures, local accounting standards and requirements.
• Work closely with WPP Operating Units (OpCo) Finance to understand current activities and ensure all changes are reflected in financial statements.
• Collaborate with OpCo to clear aged balance sheet items.
• Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary.
• Liaise with internal/external stakeholders as and when necessary
• Ensure service level agreements (SLA) and monthly performance and productivity KPIs are met
• Ensure the ownership of all applicable internal controls related to RTR processes.
• Proactively work with the team lead/manager to identify, propose and implement continuous process improvement opportunities in existing processes.
• Participate in continuous process improvement projects and plans
• Involvement in ad hoc activities or projects.

Qualifications & Experience

• Bachelor’s Degree in Accounting or related field, and/or professional accounting qualification (e.g., ACCA, CPA, MIA).
• 1–2 years of relevant experience in accounting for Analyst roles.
• 3–4 years of experience for Senior roles.
• Prior experience in audit and tax is an added advantage.
• Exposure to MNC environments and consolidated group accounts is beneficial.
• Experience with ERP systems (Added Value)

Competencies & Skills

• Fluent in Japanese (read/write/speak)
• Fluent in English (read/write/speak)
• Strong knowledge of accounting entries, processes, and standards.
• Meticulous with high attention to detail.
• Excellent interpersonal and teamwork skills.
• Proactive and self-driven.
• Strong analytical and problem-solving abilities.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite  

Title: Senior Data Center Facility Engineer (Cyberjaya, Malaysia)

In close consultation with Data Center management, the Senior Field Engineer will contribute to the maintenance of the technical installations and infrastructure on the Data Centers of EdgeConneX. This position will be based onsite in Cyberjaya, Malaysia, and report to the Data Center Facility Manager.

 Primary Responsibilities

• Responsible for ensuring the safe, effective, and efficient delivery of planned maintenance, that meets all EdgeConneX standards and procedures, by leveraging competent contractor/vendor resources with attention to quality.
• Plans and implements customer requested work in a timely manner. Ensures that the customer and company management are informed on the status and details of the work.
• During normal working hours, responds to alarms, critical situations, and emergencies in a proper and timely manner. Responsible for communicating in a calm and clear manner and in accordance with the emergency response plan.
• Ensures that company management is fully informed and briefed on all planned and corrective work occurring in the Data Center.
• In concert with the operations:
  • Plans work on equipment according to Planned Preventive Maintenance Schedule, including roadmap to be approved by Manager of Operations and/or Nominated person in control of an electrical installation.
  • Prepares detailed Method of Procedure to be approved by Operations Manager and/or nominated person in control of an electrical installation.
  • Organizes all testing of mission critical equipment on the site.
  • Responsible for ensuring that all work being done by contractors/vendors is logged in EdgeConneX systems and is in accordance with the approved Method of Procedure
  • Responsible for ensuring that all work being done by contractors/vendors is completed per MOP, systems is functioning, and workplace is clean.
• Will take initiative to ensure that quality and efficiency standards are raised for all the equipment in the Data Center. This includes finding ways to delivery cost savings to EdgeConneX without sacrificing quality.
• Provide technical leadership during incidents and troubleshooting.
• Train new hires on DC installations and operations maintenance and standards, customers service delivery.
• Finds ways to increase energy efficiency without sacrificing continuity or uptime of the site.
• Administers in a correct and timely manner all executed work in accordance with all process and Procedures.
• Works effectively and efficiently with others inside the organization.
• In Emergencies, is responsible for the timely response to ensure safety and operational continuity on site.
• Is constantly monitoring works on site to ensure that safety standards are met
• This job requires 24/7 on-call support.

Knowledge, Skills & Abilities

• Fluent in English and Bahasa Indonesia.
• Ability to be at the data center location within 30 minutes of being called in for emergencies.
• Strong technical knowledge and operational experience of Mechanical and Electrical systems in use in the Data Center environment including transformers, generators, switchgear, UPS systems, ATS & STS units, RPP units, chillers, CRAC/CRAH units and fire systems.
• Strong technical knowledge of HVAC principles and operations.
• Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.
• Strong leadership skills.

Experience/Education

• Education level complied with Local standards minimal a M&E or related technical education at Degree Level at minimum.
• Relevant M&E training/education
• Past Safety Completed for Operational Supervisors
• 4+ years of relevant work experience in a data center or other mission critical environment.
• 2+ years of supervisory/lead experience in MEP or a related field, preferably within a data center

About the Role

As a Technical Account Manager (TAM), you will play a pivotal role as the dedicated primary point of contact for all technical and product-related activities post Go-live for our Super Enterprise Merchants. Your responsibility will extend to building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products.

Roles and Responsibilities

• Product Expertise: Develop in-depth knowledge of Razorpay’s Curlec products, with a strong focus on their technical aspects.
• Customer Success & Retention: Deliver a white-glove service experience, ensuring merchants gain maximum value from Razorpay Curlec’s offerings.
• Merchant Management: Act as the dedicated point of contact for key merchants, ensuring smooth onboarding, technical stability, and ongoing support.
• Technical Advisory: Provide deep technical expertise on Razorpay’s products, guiding merchants on best practices, integration improvements, and optimization strategies.
• Issue Resolution & Escalations: Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering/Product teams to resolve escalations.
• Proactive Monitoring & Optimization: Analyze payment trends, identify potential failure points, and implement solutions to improve success rates and performance.
• Stakeholder Collaboration: Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback and technical insights.
• Strategic Guidance: Educate merchants on Razorpay’s latest features, compliance updates, and industry best practices to enhance their payment experience.
• Documentation & Process Improvement: Maintain detailed documentation, create knowledge bases, and contribute to process enhancements to improve merchant efficiency.

Requirements and Qualification

• Bachelor’s degree in Computer Science or equivalent experience.
• 3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
• Preferred experience in Account Management, Customer Success, or SaaS product.
• Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
• Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
• Stakeholder Management: Ability to manage relationships with merchants, internal teams, and external partners.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Project Management: Experience in handling multiple accounts, prioritizing tasks, and driving resolutions within tight timelines.
• Preferred Experience: Exposure to fintech, banking, or payments industry is a plus.
• Language Proficiency (Added Advantage): Proficiency in Chinese (Mandarin/Cantonese) is a plus

***Please note: This is not an IT related role. ****

A Snapshot

^{As the Service Delivery Manager based in Johor Bahru, you will report to the Senior Director, Service Delivery - APJ, and collaborate closely with the broader Operations team, making your mark in several ways:}

• You will be the main point of contact for AirTrunk’s large cloud Customers. 
• You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres.
• You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.

Your Day to Day

As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges:

• Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
• Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
• Participate in design reviews and project meetings.
• Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met.
• Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met.
• Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout Customer fit-outs.
• Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.
• Support Customer audits and inspections throughout the development and fit-out phases.
• Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.
• Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.
• Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.
• Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.
• Deliver regular progress reports and status updates.
• Respond promptly to Customer requests and needs and facilitate resolution.
• Assist facilities management in managing Customer incidents and escalations.
• Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.
• Schedule and coordinate ongoing Customer meetings and Customer events.
• Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.

Requirements

To perform this role successfully, the suitably experienced individual must understand and demonstrate the basic tenets of leadership. The items in the list below are representative of the knowledge, skill, and/or ability required for satisfactorily meeting the expectations of the role.

• You have a minimum of 5years overall experience with at least 2+years in Project Management or Service Delivery Management experience in a critical operating environment.
• You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts.
• You are Customer-focused and will go above beyond to deliver for the Customer.
• You have strong time management and organizational skills.
• Ideally, you are Project Management (PMP) certified.
• Ideally, you have data centre infrastructure fit-out delivery experience.
• You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers.
• You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam.
• You are willing to travel across APAC when required.

Why we're hiring:

Accounts Payable and Receivable (PTP, OTC)

AP, AR is part of a team responsible for performing day-to-day tasks within the Billing and Payable function, covering Accounts Payable, Accounts Receivable, Billing, Cost Allocation and Reconciliation, as well as the Month End Closing process and some other specific accounting activities related to the stream. The Senior Analyst will be required to handle activities for any of the subfunctions within the OTC and PTP functions as assigned by the Finance Operations Manager.

This position will work with management to drive the implementation of global process initiatives to streamline and/or automate the PTP and OTC process, which includes system enhancement and process improvement.

What you'll be doing:

Responsibility:

Accounts Receivable and Billing:

• Work with the Team Lead to identify the Client's billing processes and document accordingly for reference
• Review against Client billing processes and finalise the invoice with required supporting documentation (e.g. signed Client Schedule, PO, copies of third-party invoices being recharged, etc.)
• Approve and post accounting entries
• Dispatch to the Client the invoice and supporting documentation according to the Client's billing process
• Review against Client billing processes and finalise the draft credit note or raise the credit note, with required supporting documentation
• Approve and post accounting entries
• Dispatch to the Client the credit notes and supporting documentation according to the Client's billing process

Accounts Payable & Invoice Processing:

• Receive and save vendor invoices/vendor billing files and supporting documents
• Check all invoices for proper documentation, attach the invoice to the AP System and submit for payment accordingly. Ensure invoices are processed in line with WPP Policies, SOX requirements, and Standard Operating Procedure (SOP)
• Process invoices, credit memos and debit memos in a timely and accurate manner according to the SLA / KPI set by management and agreed with WPP Operating Companies (OpCo)
• Ensures that all invoices assigned are properly accounted for at the end of each business day
• Respond to vendor inquiries. Follow up with the vendor and respective OpCo to resolve all discrepancies in a timely manner
• Verifies vendor accounts by reconciling monthly statements and related transactions
• Perform reconciliations of vendor statements, research, and address discrepancies as appropriate
• Review reconciliation and supporting documentation for purchases made by the Company, Settled Credit Card, and revert to OpCo on queries
• Properly book and upload all intercompany transactions
• Work with PTP Leaders on Account Analysis to clear Aged AP and Net Debit Balance (NDB)

Other Responsibilities:

Query Management:

• Receive, record, and resolve queries from Clients, Vendors, or OpCos.
• Collaborate with OpCo to resolve complex queries.
• Ensure timely closure of all queries.
• Report monthly on open queries to OpCo.

Accounts Receivable (AR):

• Independently drive AR ageing reporting and review calls with OpCo.
• Ensure accuracy, quality, and timely delivery of assigned AR tasks per SLAs/KPIs.

Issue Resolution & Risk Management:

• Handle high-complexity issues with minimal guidance.
• Identify, troubleshoot, and escalate risks or issues to management/internal clients.
• Follow through on issues until resolution.

Collaboration & Communication:

• Work closely with WPP OpCo contacts and cross-functional teams to support OTC and PTP processes.
• Participate in month-end close activities.

Process Improvement & Projects:

• Support system enhancements, UAT, migrations, and scope expansions.
• Drive standardisation, data mapping/cleansing, and improvement initiatives.

Compliance & Standards:

• Adhere to accounting principles, company policies, and internal/external regulations.
• Follow standard operating procedures and Target Operating Model (TOM).

Knowledge Sharing:

• Guide and support team members through knowledge transfer and best practices.
• Ensure quality and consistency during staff transitions.

What you'll need:

Competencies & Skills

• Fluent in Thai Language (read/write/speak)
• Fluent in English (read/write/speak)
• Strong knowledge of accounting entries, processes, and standards.
• Meticulous with high attention to detail.
• Excellent interpersonal and teamwork skills.
• Proactive and self-driven.
• Strong analytical and problem-solving abilities. 

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid 

Role Overview:

As Market Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.

You will work hands-on with data, dashboards, and internal teams to identify performance gaps quickly and act on them without del

As a high-performing team player at Nuitée, you will be key to our exponential growth, bringing exceptional value to new clients and contributing to our vision of reshaping the travel technology landscape.

Key Responsibilities

As a  Market  Manager, you will be responsible for maximizing revenue, margin, and engagement across a portfolio of live hotels. You will act as a trusted partner to hotel revenue managers and leadership teams, ensuring properties are fully activated, competitive, and consistently performing across Nuitee’s demand partners.

• Own and manage a portfolio of directly contracted hotel partners
• Build strong, long-term relationships with hotel revenue managers, GMs, and cluster teams
• Drive revenue growth by optimizing availability, pricing, room-type coverage, and restrictions
• Monitor performance daily using Yielding and Transaction dashboards to identify opportunities and issues early
• Recommend and execute promotions, pricing adjustments, and distribution optimizations
• Lead regular business reviews and build structured quarterly account plans for key partners
• Own post-contract activation, working with Connectivity and Tech teams to ensure hotels go live quickly and correctly
• Proactively remove blockers and follow through until issues are resolved

What Success Looks Like:

• Hotels are activated quickly and fully distributed
• Performance issues are identified early and addressed fast
• Revenue and margin improve quarter over quarter
• Hotel partners are engaged, responsive, and see clear value from Nuitee

Our Ideal Candidate:

• Experienced in hotel account management, revenue management, or travel distribution
• Comfortable working with data and performance dashboards
• Strong understanding of hotel pricing, inventory, and connectivity workflows
• Highly organized, execution-driven, and accountable
• Demonstrates a strong sense of urgency — you move fast, follow up relentlessly, and don’t let issues linger
• Comfortable operating in a dynamic environment where priorities move quickly

Core Strategic Responsibilities

1. Regional Governance & Leadership

• Strategic Operational Ownership: Navigate the complexities of the SE Asia market with an owner’s mindset, proactively identifying friction points and engineering self-sustaining solutions; drive regional growth with high autonomy, ensuring that all systems built today are scalable, fiscally responsible, and aligned with Selkirk’s long-term global vision.Strategic Scaling: Design and implement robust processes that enable the Asia region to scale in alignment with Selkirk’s rapid global growth while capturing local nuances.
• Systems Architecture & Process Optimization: Design, implement, and refine the operational frameworks and project management workflows that enable strategic scaling.
• Cultural Ambassadorship: Act as the primary conduit for Selkirk’s corporate culture, ensuring regional teams (Sales, CX, and Support) are unified under the brand’s core values.Executive Liaison: Serve as the critical link between SE Asia and US-based leadership (Co-CEO/VP of Ops), providing real-time decision-making and high-level reporting.

2. Operational Liaison

• Supply Chain & 3PL: In cooperation with the VP of Supply Chain & Operations, provide general oversight for regional logistics, factory coordination, 2nd Tier Supply Chain and 3PL providers to ensure seamless inventory flow and fulfillment excellence.Program & Sponsorship: In support of the SE Asia Marketing team, help drive the systems, processes, tools, logistics, and operational support for Selkirk’s SE Asian player and organizational sponsorships ensuring the Marketing team can operationally execute on initiatives.
• Accounting & Regulatory Oversight: In cooperation with the CFO and Asia finance manager, provide general support ensuring local teams have the necessary infrastructure and support. Act as the primary liaison for regional compliance matters, overseeing the procurement and maintenance of essential company documentation, business certifications, and legal filings required for seamless cross-border operations.
• AI and Automated Process Development: Spearhead the adoption of AI-enhanced workflows within Asia operations to maximize regional efficiency; leverage successful local implementations to consult with and lead the deployment of AI-driven process improvements for USA HQ, ensuring a unified and technologically advanced global operating standard.

3. Functional Management

• Cross-Departmental Management & Synergy: Provide strategic direction and oversight for regional Customer Service and Sales Manager and for the Malaysian Office Manager and Business Tools Developer to ensure peak operational health, brand alignment, and high quality reputation.Regional Launch Orchestration: Lead the end-to-end operational readiness for all product launches within the Asian market. IT & Systems Integrity: In cooperation with the Business Tools Developer and US based Digital Solutions Team, ensure that internal systems and digital infrastructures are localized, secure, and capable of supporting regional expansion.
• Extended Workforce Management: Build and lead a high-performance "Extended Workforce" hub in Malaysia designed as a strategic extension of domestic operations; manage local specialists who provide critical support to USA HQ, ensuring seamless 24/7 continuity across Customer Experience, Digital Solutions, and Business Operations.
• Resource Optimization: In cooperation with the Malaysian Office Manager and HR team, provide leadership to monitor and ensure high level employee performance for organizational stability and long-term ROI.
• Crisis Intervention: Act as the first point of escalation for SE Asian operational roadblocks, providing decisive solutions for complex logistical or administrative challenges by serving as liaison between HQ, Estonia, and Malaysia.

Key Competencies

• Cross-Cultural Communication: Mastery in navigating the nuances of Asian business environments while maintaining fluid communication with US-based teams.Operational Agility: The ability to pivot between high-level organizational design and deep-dive problem solving.Scalability Mindset: A proven track record of building systems that remain stable during periods of exponential growth.
• Operational Architecture: The ability to transform abstract strategy into repeatable, scalable workflows. This candidate must possess a "builder" mindset, demonstrating a proven track record of designing end-to-end operational systems that eliminate friction, ensure quality control, and remain resilient during periods of rapid international expansion.
• Regional Leadership & Cross-Functional Collaboration: A dedicated leader capable of managing diverse local teams within the SE Asia region. This candidate must excel at fostering a high-accountability culture that mirrors Selkirk’s domestic standards while respecting local nuances. Beyond direct regional management, they must be a skilled collaborator, working seamlessly with US-based global teams and managers to ensure regional operations remain synchronized with the company’s broader strategic goals and KPIs.
• Tech Savvy: High proficiency in navigating and implementing modern enterprise tools, including ERP systems, project management software, and e-commerce marketplace platforms. The candidate must understand how data flows between departments (Logistics, Accounting, and IT) and possess the technical aptitude to troubleshoot system gaps or integrate new regional software solutions.
• Decision-Making - Strategic & Real-Time Agility: The ability to act as a decisive proxy for the Co-CEO and/or VP of Operations within the bounds of Selkirk’s decision matrix. This involves exercising sound judgment under pressure, synthesizing complex data to solve "on-the-ground" roadblocks, and balancing short-term tactical interventions with the long-term strategic interests of the brand.

Required:

• Professional Background: 5+ years of progressive leadership experience in operations and business management, specifically within South East Asian markets.
• Sector Experience: Proven experience scaling operations within consumer goods, sporting goods, or related industries.
• Process Management: Demonstrated success managing multi-department projects, processes, continuous improvement methodologies, KPIs, and operational performance metrics.
• Technical Literacy: High-level proficiency with ERP systems (NetSuite, SAP, etc.), project management tools (Asana, Monday.com), logistics platforms, and digital operational tools.
• Educational Foundation: Bachelor’s degree in Operations Management, Business, Engineering, or a related field
• Linguistic/Cultural Ability: Fluency in English is mandatory; professional working proficiency in other regional languages is highly valued for managing local vendors and compliance.

Preferred:

• Degree: MBA or advanced degree in Operations or Business.
• Supply Chain: Solid grasp and understanding of 3PL relationships, international freight forwarding, and last-mile logistics in complex regulatory environments.
• Background in sports, outdoor, or active lifestyle brands.

Why Join Selkirk Sport?

• Lead brand design for the #1 brand in pickleball—an industry on the rise.
• Work on high-impact projects seen by millions.
• Collaborate with a fast-moving, innovative brand design team.
• Enjoy a high-energy work environment where your ideas shape the future of the sport.
• Competitive salary, benefits, and opportunities for growth.

About the Role

We are seeking a proactive and analytically minded Treasury Strategy Manager to take a leading role in the liquidity strategy, capital allocation, and treasury policy for our stablecoin reserves. Reporting to the Head of Strategic Finance, you will play a key role in shaping liquidity strategy, capital allocation and policy development. This role offers high visibility and strategic impact at the intersection of finance, technology, and digital assets. You will have significant hands-on exposure and a high degree of autonomy in deploying and managing the company's stablecoin reserves.

What You Will Do 

• Build and maintain financial models to monitor liquidity, forecast cash needs, and run stress scenarios across products
• Optimize liquidity and reserve adequacy through flow analysis, funding planning, and ALM metrics
• Design and implement scalable treasury systems and processes to enhance visibility, control, and responsiveness
• Draft and maintain core treasury policies, including setting concentration limits, liquidity buffers, investment guidelines, and approved DeFi protocol risk frameworks
• Prepare regular liquidity and reserve management reports, providing insights for key executives and board members
• Collaborate cross-functionally with Product, Operations and Engineering teams to automate treasury workflows, and embed financial controls within the system

What We Are Looking For 

• Bachelor’s degree in Finance, Economics, Accounting, or a related field
• 4–5 years of experience in corporate treasury, liquidity management or related functions
• Proactive self-starter with a high sense of ownership and ability to drive initiatives independently 
• Sharp analytical and problem-solving skills with meticulous attention to detail
• Advanced skills in financial modeling, spreadsheets, and capital planning
• Proficiency in SQL, BI tools, or treasury management systems
• Growth mindset and drive to contribute to high-impact strategic decision-making
• Genuine interest in fintech, payments, and Web3 industries