The Role You’ll Play:

As Lead Product Manager, Professional Services, you’ll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.

Define and drive the product approach for Professional Services-led opportunities

• Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
• Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
• Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.
• Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.

Partner across Product, Engineering, Sales, Customer Success, and Professional Services

• Translate customer-driven requests into clear product decisions, recommendations, and next steps.
• Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
• Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.

Use first-principles thinking to solve ambiguous problems

• Break down loosely defined asks into clear problem statements and practical solution paths.
• Determine what a “good enough” solution looks like based on customer need, available tools, technical constraints, and business urgency.
• Balance speed and flexibility with product quality, scalability, and roadmap integrity.

Bring clarity and structure to roadmap-adjacent work

• Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
• Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
• Create clarity around ownership, scope, and the right level of investment for each opportunity.

Lead initiatives from definition through execution and launch

• Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration.
• Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.
• Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.

Use data and customer insight to guide decisions

• Bring data fluency to reporting, analytics, and customer-specific insight requests.
• Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.
• Support reporting-heavy or analytics-driven opportunities with confidence and precision.

Help build a repeatable Professional Services product model

• Contribute to a more consistent approach for evaluating and delivering strategic customer extensions.
• Help the organization balance custom opportunity work with scalable product investment.
• Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.

Experience You Bring:

6–10 years of product management experience

• Strong experience in B2B SaaS, platform, or operational software environments.
• Proven ability to lead both discovery and execution across complex product areas.
• Comfortable operating in fast-moving environments where priorities may evolve quickly.

A track record of solving ambiguous, cross-functional product problems

• Experience turning loosely defined requests into thoughtful, high-impact solutions.
• Ability to navigate opportunities that span multiple teams, systems, or product domains.
• Sound judgment in deciding when to push for scale, move quickly, or constrain scope.

Strong first-principles thinking and product judgment

• Ability to assess trade-offs and determine what “good enough” looks like in context.
• A practical mindset that balances speed, customer value, maintainability, and long-term strategy.
• Confidence making progress in situations where discovery is incomplete or evolving.

Experience partnering with customer-facing teams on strategic opportunities

• Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.
• Able to translate commercial asks into clear product thinking and actionable execution paths.
• Understands how to support strategic customer needs without losing sight of long-term product direction.

Excellent cross-functional collaboration and influence

• Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams.
• A reputation for being collaborative, helpful, and effective in horizontally scoped work.
• Ability to influence without direct authority and create momentum across teams.

Strong data fluency

• Comfortable working with reporting, analytics, and data-driven product questions.
• Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.
• Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus.

A high-ownership mindset and bias for action

• Brings structure to ambiguity and helps teams move forward with clarity.
• Operates with urgency while maintaining sound product judgment.
• Focuses on delivering outcomes, not just generating ideas.

A balanced product background is a plus

• Ideally brings experience in consumer product earlier in their career and B2B product more recently.
• Understands both user experience craft and the commercial motions required in B2B environments.
• Can bridge customer empathy, product intuition, and business pragmatism effectively.

A practical, customer-centered approach

• Empathy for customers and the challenges they face in real operating environments.
• A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.
• Strong instinct for building solutions that work for both customers and the broader platform.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The Mindbody marketing visual design team creates compelling, high-quality creative that supports sales and marketing goals and brings the brand to life. Partnering across the business, the team shapes how Mindbody is communicated and remembered across online and offline touchpoints, including paid, organic, owned, and earned channels.

The Role You'll Play

• As a visual designer, you’ll craft visual experiences across key initiatives by designing on-brand marketing assets across campaigns and channels, including presentations, web, email, advertising, video, and more. You’ll help ensure every deliverable is consistent, polished, and aligned to Mindbody’s brand standards.

• Partner with visual designers, copywriters, project managers, and stakeholders to bring campaigns and initiatives to life

• Design marketing collateral across channels, including advertising, email, web, presentations, and campaign content

• Create and edit video content, including motion graphics, with a focus on clarity, quality, and brand consistency

• Apply brand guidelines, style guides, and design standards across asset types to maintain a cohesive visual system

• Translate briefs and feedback into effective creative solutions that communicate clearly and feel audience-ready

• Use strong fundamentals in layout, typography, color, and motion to produce high-quality work at speed

• Manage multiple projects at once, balancing priorities and timelines in a fast-paced environment

• Stay current on trends and best practices, including exploring AI-enabled tooling and workflows to improve efficiency

 The Experience You’ll Bring

• 3+ years of experience designing for marketing, advertising, or product
• A portfolio that demonstrates a range of marketing design work, including video and motion examples
• Fluency in Adobe Creative Suite, PowerPoint, and Figma
• Strong understanding of design principles, including screen layout, color theory, typography, and motion design
• Ability to produce consistent, on-brand work across a variety of formats and channels
• Comfort working through feedback with a collaborative, solutions-oriented approach
• Experience juggling multiple deadlines while maintaining quality and attention to detail
• Clear, thoughtful communication skills with both creative and cross-functional partners

The Role You'll Play

We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.

• Lead executive-level growth conversations focused on expansion, performance, and profitability
• Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
• Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
• Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
• Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
• Run quarterly business reviews to align on performance, insights, and forward plans
• Drive operational improvements that elevate the partner experience on the Mindbody platform
• Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience

 The Experience You’ll Bring

• 3-5+ years of experience in consulting, client success, account management, or sales
• Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
• A track record of high performance, sound judgment, and continuous improvement
• Ability to balance internal priorities with partner needs and communicate clearly in both directions
• Strength in building and sustaining long-term client relationships, including with senior stakeholders
• A problem-solving mindset with a strong bias toward action and follow-through
• Strong communication skills and comfort adapting your style to different audiences and situations
• Highly organized, detail-oriented, and comfortable working at a fast pace

Pay Transparency

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

About the role

The Mid-Market Account Management Manager leads a team of both sales and account management responsible for a portfolio of Mid-Market customers. This leader sets the operating rhythm, coaching standards, and performance expectations to deliver strong retention and growth outcomes.

This role is accountable for the health of the teamʼs book of business, including renewal execution, churn prevention, adoption, customer outcomes, expansion, and forecasting accuracy. The manager partners cross-functionally to solve customer issues and scale best practices across the segment.

What youʼll own

Retention + growth of the book

• Own performance against new logo acquisition, churn, renewals, and net revenue retention targets across the teamʼs portfolio.
• Build and execute plays to improve account health, adoption, and expansion outcomes.

Team leadership + coaching

• Manage, coach, and develop Account Executives and Account Managers in the mid-market segment
• Set clear expectations for account planning, customer engagement, and opportunity management
• Run weekly 1:1s, deal reviews, pipeline reviews, and skill coaching.

End-to-end customer ownership

• Ensure consistent, high-quality customer experience across onboarding handoff, adoption, renewals, and growth motions.
• Establish escalation paths and ensure timely resolution of customer risks.

Forecasting + operating cadence

• Maintain accurate forecasting for revenue, renewals, churn risk, and growth pipeline.
• Create a predictable cadence for reporting and inspection (weekly, monthly, quarterly).

Cross-functional partnership

• Partner with Sales, Customer Success/Implementation, Support, Product, and Marketing to remove blockers and drive outcomes.
• Bring structured feedback loops from customers to internal teams to improve product and processes.

Process improvement + scaling

• Standardize best practices for account planning, QBRs, renewal management, and growth plays.
• Identify patterns across the portfolio and drive initiatives that improve efficiency and performance.

Qualifications (must-have)

• Experience managing a team (2-3 years) in a sales, account management, customer success.
• Track record of driving retention and expansion outcomes for a book of business
• Strong coaching and performance management skills.
• Comfort with structured forecasting, pipeline inspection, and data-driven decision making.
• Excellent communication skills in managing up and ability to partner cross-functionally.

About the right team member

As an SMB Sales Specialist, you'll be the driving force behind our outbound sales efforts. You'll work in our outbound, inside sales team, targeting the right market while hitting your revenue goals. Your day-to-day will involve reaching out to potential clients through high volume prospecting & lead generation, outbound calls, emails, texts, and social media. By offering our solutions, you'll help clients in the health, wellness, and beauty space achieve their fullest potential with our Mindbody products. You are someone who is a go-getter, and is not afraid to pick up the phone and strike a conversation with potential customers. 

The Role You’ll Play

• Drive sales volume via high-volume outbound cold calls, lead generation, and closing sales with our single-location customers
• Ignite growth by connecting small businesses with Mindbody solutions through high-energy outreach via calls, emails, texts, and social media
• Manage the full sales journey, from first outreach to a signed contract; ensuring a smooth, exciting experience for every client
• Deliver engaging demos that showcase how Mindbody products unlock new possibilities for health, wellness, and beauty businesses
• Act as a trusted guide for prospective clients, helping them find the best-fit solutions for their unique needs and goals
• Build authentic relationships that drive net new pipeline growth
• Stay organized and ahead of the curve by tracking all interactions and opportunities in Salesforce, Salesloft, Gong, and other sales tools with precision
• Consistently hit and exceed monthly and quarterly goals, fueling your personal success and the company’s momentum
• Stay sharp on product updates, competitive insights, and industry trends to always bring the best advice to the table

Experience You Bring

• 1–3 years of sales experience in a SaaS environment strongly preferred, with a proven record of closing deals and exceeding targets
• Eagerness and confidence to connect through cold calls and thoughtful outreach, always ready to start meaningful conversations
• Strong negotiation skills and a natural ability to navigate objections with empathy and ease
• Tech-savvy mindset, with an eagerness to grow in a wellness environment
• Enthusiasm for the health, wellness, or beauty industries, whether professionally or personally
• Exceptional verbal and written communication skills, with the ability to present ideas clearly to diverse audiences 
• Strong organizational skills and attention to detail, thriving in fast-paced, dynamic environments
• Proficiency with Microsoft Office Suite and experience managing CRM systems like Salesforce

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $50,000 - $55,000 for our inbound sales teams, and $60,000 for our outbound sales teams. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

Please note: this is our general application for this sales position. We recruit SMB Sales year-round, as business needs arise. We will reach out as best we can as hiring needs arise! 

Your role 

The Manager, Software Engineering will be responsible for mentoring software engineers within their technical guild to develop their coding, adopt best practices, performance, documentation problem solving abilities in addition to contributing to our code base. The Manager, Software Engineering is also responsible for their direct reports training, providing necessary software and hardware tools, yearly reviews, conducting one-on-ones, career development, and coaching. 

Experience You Bring 

You're an experienced engineer turned people leader who loves building high-performing teams and high-quality systems. You’re as passionate about mentoring people as you are about writing great code. 

• 10+ years of experience in software development, including hands-on backend experience 

• 2+ years in an engineering leadership role, with a track record of coaching and growing technical teams 

• Experience navigating the full software development lifecycle (SDLC) and driving delivery across cross-functional teams 

• Proven ability to give clear feedback and create a culture of trust and continuous improvement 

• Strong technical grounding in modern backend frameworks; payment domain experience is a plus 

• Comfortable managing performance, mentoring engineers, and facilitating career development 

• Thoughtful communicator who can bridge technical and human conversations with ease 

Tech Stack Snapshot 

At Playlist, we prioritize adaptability and problem-solving. While experience with the technologies below is a plus, we don’t limit ourselves to specific languages. Here’s what you’ll likely work with: 

• Languages & Frameworks: C#, ASP.NET, .NET Core, MVC, ADO.NET, LINQ, REACT, Ruby 

The Role You’ll Play: 

As a Staff Software Engineer for the Data Platform Engineer team, you’ll shape the backbone of our data strategy—designing scalable pipelines, championing governance, and enabling AI-ready infrastructure. You’ll lead cross-functional projects that fuel analytics, automation, and decision-making across the Playlist ecosystem. Your work will directly empower our teams to create personalized, real-world experiences for millions of users.

• Architect and optimize cloud-native data warehouse solutions that power real-time decisions and long-term strategy
• Design and scale dbt models across bronze/silver layers with a focus on data contracts, observability, and semantic consistency
• Build and maintain robust ETL/ELT pipelines using tools like Fivetran, Snowpipe, and CDC to support streaming and batch workloads
• Lead the design of infrastructure-as-code deployments with Pulumi or Terraform, driving CI/CD maturity and cost-efficient operations
• Elevate data quality with comprehensive monitoring, anomaly detection, and validation frameworks
• Collaborate across squads to align data contracts, expand shared data marts, and support machine learning enablement
• Champion data governance, ensuring privacy and compliance through PII tagging, lineage, and role-based access controls
• Drive continuous platform improvement through systematic tech debt remediation and modernization initiatives

Experience You Bring:  

• Strong expertise in data engineering, software engineering, platform architecture, or modern data warehousing
• Proficient in Python and SQL for automation, transformation logic, and data platform development
• Experience implementing observability standards, anomaly detection, and data quality validation
• Proven ability to lead complex, multi-squad initiatives and deliver scalable outcomes
• Hands-on experience with job orchestration and infrastructure as code (e.g., Pulumi, Terraform)
• Strong understanding of data modeling principles and architectural patterns such as star schemas and bronze/silver/gold layering
• Comfort mentoring engineers, influencing technical roadmaps, and advocating for best practices

The Role You'll Play

We’re building the tools that help wellness businesses grow, and the Strategic Accounts team at Mindbody plays a key role in that work. You’ll own the strategic vision and day-to-day execution for a portfolio of enterprise partners, working closely with brand leadership to create growth plans, remove friction, and improve outcomes across their businesses. In this role, you’ll operate as the general manager of your book of business, blending relationship leadership with operational insight and data-driven decision-making. You’ll report to the Manager, Strategic Accounts within our Enterprise organization.

• Lead executive-level growth conversations focused on expansion, performance, and profitability
• Introduce and execute new Mindbody product opportunities that deepen partnerships and unlock new revenue streams
• Diagnose partner needs, prioritize opportunities by business impact, and co-create solutions that drive measurable results
• Serve as the primary point of contact for your portfolio, owning issue resolution and partner satisfaction end to end
• Build trusted relationships with partner leaders across C-suite, strategy, marketing, and operations
• Run quarterly business reviews to align on performance, insights, and forward plans
• Drive operational improvements that elevate the partner experience on the Mindbody platform
• Partner cross-functionally with Product, Operations, Marketing, and Pricing to remove roadblocks and deliver a high-quality experience

 The Experience You’ll Bring

•  3+ years of experience in consulting, client success, account management, or sales
• Experience partnering cross-functionally (for example with product, marketing, and operations) to build practical, creative solutions
• A track record of high performance, sound judgment, and continuous improvement
• Ability to balance internal priorities with partner needs and communicate clearly in both directions
• Strength in building and sustaining long-term client relationships, including with senior stakeholders
• A problem-solving mindset with a strong bias toward action and follow-through
• Strong communication skills and comfort adapting your style to different audiences and situations
• Highly organized, detail-oriented, and comfortable working at a fast pace

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,000 to $110,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

This role is the operational backbone of Mindbody's creative team. As our Senior Marketing Project Manager, you'll own the day-to-day traffic and resource management that keeps creative work moving—on time, on scope, and on budget. You'll be the connective tissue between the Creative Director, VP of Marketing, and cross-functional stakeholders, making sure the right work gets done on time and in the right priority order. 

Beyond creative operations, you'll also support broader marketing campaign efforts, driving project initiatives as needed. We're looking for someone who thrives in a fast-moving environment, loves a good system, and knows how to solve complex problems with logic, care, and attention. 

The Role You'll Play

• Own creative operations end to end, including intake, scoping, prioritization, and traffic management
• Manage resourcing and capacity planning for the creative team, assigning work and balancing workloads
• Build and maintain project plans, timelines, and dependencies; surface risks, blockers, and tradeoffs early
• Coordinate planning and production for video and photo shoots and other creative initiatives
• Own Asana as the team’s project management hub, including documentation, adoption, and workflow improvements
• Support key marketing campaign initiatives by coordinating timelines, deliverables, and post-campaign retros across channels and markets
• Serve as the creative team point of contact in cross-functional DACIs and integration meetings, aligning commitments with marketing, product, sales, SA, and CX
• Track and manage the marketing budget, including forecasting, reporting, and clear stakeholder updates through agendas, notes, and status reporting

 The Experience You’ll Bring

• 4+ years of experience in creative operations, traffic management, or marketing project management
• Hands-on experience managing creative team workflows, resourcing, and capacity planning
• Strong prioritization skills and sound judgment on what needs attention now versus later
• Working knowledge of project management practices for scoping, scheduling, coordination, and risk management
• Experience with Asana; able to create clarity through consistent processes and clean project hygiene
• Ability to partner cross-functionally across time zones without losing momentum
• A relationship-builder who drives accountability with clarity and care
• Comfortable with ambiguity and ownership, seeing initiatives through from kickoff to delivery

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $86,475.00 to $115,300.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play

At Mindbody, Core Engineering builds and evolves the foundational systems that help our products run reliably at scale. In this staff role, you’ll bring clarity to complex technical problems, guide architecture, and strengthen how we design, deliver, and operate the backend services that power real-world experiences. 

• Lead cross-team technical execution, aligning architecture and delivery across multiple squads and core domains 
• Design and evolve microservices patterns that improve reliability, performance, and maintainability 
• Drive cloud and deployment improvements across AWS, Mindbody’s cloud platform, and our containerized deployment environment 
• Partner with engineering and product leaders to turn ambiguous problems into clear technical plans and milestones 
• Establish and socialize standards for service design, APIs, and relational data modeling (SQL) 
• Strengthen monitoring and operational visibility using New Relic and Kibana, turning insights into durable system improvements 
• Mentor and unblock engineers through design reviews, pairing, and practical guidance 
• Reduce technical risk and complexity while balancing near-term delivery with long-term architecture health 

 The Experience You’ll Bring

• 10+ years of software engineering experience, including leading technical direction across teams through architecture proposals and design reviews 
• Experience building and operating microservices in production environments with a focus on reliability, performance, and maintainability 
• Hands-on experience with AWS and containerized deployment environments 
• Working knowledge of monitoring and logging practices using New Relic and Kibana 
• Strong SQL skills and experience with relational data modeling for high-integrity systems 
• Comfort working across a multi-language backend ecosystem (ASP.NET, Python, C#, Ruby) 
• Ability to collaborate effectively with web teams and front-end technologies (Next.js, React) 
• Ability to navigate ambiguity, make thoughtful tradeoffs, and communicate clearly with technical and non-technical partners 

Technologies You’ll Be Working With 

• Cloud and infrastructure: AWS, EKS, EC2, ElastiCache, SNS, SQS 
• Monitoring and logging: New Relic, Kibana 
• Datastores: SQL and relational data modeling 
• Languages and frameworks: .NET Core, ASP.NET, C#, Python, Next.js, React, Ruby (etc..) 

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The base salary range for this position in the United States is $170,000 to $250,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play:

At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate.

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

You'll drive innovation by:

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

 The Experience You’ll Bring:

• 5+ years of Senior-level experience building full-stack features for SaaS products
• Proven track record of developing user-facing web applications and supporting APIs
• Expertise in designing and shipping AI-powered features in production environments
• Strong experience with distributed systems, third-party integrations, and messaging platforms
• Proficiency in making architectural decisions that balance technical debt, innovation, and business needs
• Deep understanding of engineering fundamentals, including testing, observability, and maintainability
• Exceptional communication skills with the ability to collaborate across multidisciplinary teams
• Comfort navigating ambiguity and rapidly learning emerging technologies

Technologies You'll Use: 

• LLMs and Generative AI Frameworks
• AWS (ECS, SQS, RDS)
• Python
• TypeScript / JavaScript
• React / Next.js

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151,000 to $201,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Role You'll Play:

• At Playlist, we're reimagining how technology can foster meaningful, real-world connections. As a Senior Software Engineer on the SmartDesk team, you'll be at the forefront of building an AI-powered front desk assistant that transforms how wellness businesses communicate and operate.
• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

You'll drive innovation by:

• Crafting end-to-end AI-powered experiences that seamlessly connect wellness businesses with their clients
• Designing and implementing robust web and messaging services that power conversational and workflow automation
• Integrating large language models (LLMs) and generative AI frameworks with a laser focus on safety, reliability, and user trust
• Collaborating closely with product, design, and applied AI teams to transform complex challenges into intuitive solutions
• Architecting scalable systems across frontend, backend, and integration layers
• Mentoring teammates through thoughtful code reviews and technical guidance
• Turning cutting-edge AI capabilities into practical, user-centric product features
• Driving technical excellence by making pragmatic engineering decisions that balance innovation, quality, and time to market

 The Experience You’ll Bring:

• 2-3 years of Senior-level experience building full-stack features for SaaS products
• Proven track record of developing user-facing web applications and supporting APIs
• Expertise in designing and shipping AI-powered features in production environments
• Strong experience with distributed systems, third-party integrations, and messaging platforms
• Proficiency in making architectural decisions that balance technical debt, innovation, and business needs
• Deep understanding of engineering fundamentals, including testing, observability, and maintainability
• Exceptional communication skills with the ability to collaborate across multidisciplinary teams
• Comfort navigating ambiguity and rapidly learning emerging technologies

Technologies You'll Use: 

• LLMs and Generative AI Frameworks
• AWS (ECS, SQS, RDS)
• Python
• TypeScript / JavaScript
• React / Next.js

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $114,000 to $152,000 USD. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

The Team 

The fitness and wellness industry is built on consistency and transformation, but it’s challenged by high churn due to seasonality and the ebb and flow of human motivation. 

At Playlist, we are building the "Motivation Engine" for this industry. Our goal is to help businesses seamlessly attract new clients, convert them through high-value trials, and turn them into lifelong advocates. We are looking for a Group Product Manager to lead the charge in evolving our current point solutions - messaging automation, AI chatbots, and sales pipeline tools - into a single, unified, world-class CRM. 

The Role and Responsibilities 

This is a player-coach position designed for a leader who loves the craft of product management as much as the art of people leadership. You will be responsible for both the high-level strategy of our growth ecosystem and the hands-on execution of our next-generation CRM. 

• Team Leadership (Coach): Lead, inspire, and mentor a team of 3 Product Managers. You will hold a high bar, help them think bigger, push their creative boundaries, and navigate complex product challenges to improve our existing automation and sales tools. 

• Product Execution (Player): Directly lead a dedicated squad to envision, build, and launch a unified CRM. You’ll take three separate solutions and weave them into a seamless experience that drives client retention. 

• GTM Collaboration: Partner closely with Go-To-Market teams to package, price, and position the CRM solution for maximum market impact. 

• Cross-Functional Integration: Work with other product and platform teams to ensure the CRM is deeply integrated into the broader Playlist ecosystem, creating a frictionless experience for both business owners and their clients. 

Who You Are 

• An Experienced Builder: 7+ years of experience as a hands-on PM, with a proven track record of shipping impactful products from 0 to 1 and scaling them. 

• A Proven Leader: At least 3 years of experience managing Senior PMs. You know how to grow talent, delegate effectively, and maintain a high bar for excellence. 

• A Growth Expert: Deep understanding of client growth lifecycles and marketing systems. You understand the "leaky bucket" problem and have diverse examples of how you have creatively improved the funnel (or built tools/platforms to enable) within successful Consumer or B2B companies. 

• A Clear Thinker and Collaborator: You can analyze complex situations, generate nuanced strategic plans, and think end-to-end—from customer opportunity to product design and architecture to distribution and revenue. You have excellent written and verbal communication, and operate collaboratively. 
• AI-Forward (Plus): Hands-on experience integrating Generative AI into products to solve real-world user problems. 

Pay Transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $175,000 to 210,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

About Us

About the Team

The Platform and Productivity team sits at the core of Mindbody’s growth, delivering robust tools and AI-powered solutions that elevate customer support, improve operational efficiency, and unlock self-service revenue expansion. In this role, you will elevate the experiences of our customers, internal teams, and business partners by elevating the workflows that power Mindbody’s most critical platforms. In this role you will elevate the experiences of our:

• Identity Platform: Mindbody’s end-to-end identity ecosystem across business and consumer products, delivering simple, secure, and intuitive account management and login experiences.
• AI Assistant: Transform our customer-support chatbot into an intelligent, AI-driven assistant capable of handling complex tasks and end-to-end workflows. You’ll shape the vision, interactions, and systems that evolve it from reactive support to a proactive problem-solving partner.
• Internal Growth Tools (Growth/Go-To-Market): Build products and tools that accelerate Mindbody’s growth by enabling self-service revenue expansion and leveraging AI and automation to enhance product onboarding for our customers.

About the Role

We’re looking for a passionate and experienced Design Manager to lead the next chapter of our Platform and Productivity experiences.

This opportunity is ideal for someone who thrives on turning complex multi-channel problems into intuitive and elegant experiences.

What you’ll be doing…

• Leading a small team of Sr. Designers through complex omni-channel experiences.
• Creating the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence.
• Championing craft and product excellence through leading by example.
• Enabling customer-centric decision making, keeping small business owners at the heart of every decision.
• Mapping and analyzing current-state workflows to identify friction points, operational gaps, and opportunities for improvement.
• Weaving together physical, digital, and emotional touchpoints across our support and growth channels, orchestrating multi-touch journeys that elevate both the digital and non-digital experiences.
• Build products that help wellness professionals thrive and encourage more people to get off their screens and into meaningful real-life experiences.

Who you are:

• You have at least 7+ years of product design experience including 1-2 years managing designers.
• You have a portfolio demonstrating deep craft and end-to-end product thinking on complex systems and workflows.
• Want to work in a player/coach role. You want to continue owning design projects while leading a small team of talented designers.
• You thrive on complexity and love to dive into broad, deep, and complex problem spaces.
• You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity.
• Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations.
• You have an evolving perspective on design’s role in AI, automation, and emerging technologies - and how these can enhance creative output and customer value. You see AI as a partner in creativity and efficiency.
• Strong understanding of organizational operations and service delivery models, particularly in multi-touchpoint or omni-channel environments.
• You’ve driven strategic initiatives before, and you’re just as comfortable zooming out to define vision as you are zooming in to sweat the details.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $185k to $235k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

About the Role

We're seeking a Senior Product Manager, Platform to serve our internal product development squads and help guide us towards the platform of the future for Playlist.

This role sits at the intersection of developer experience, infrastructure, security, and software development lifecycle (SDLC) operations. You'll work cross-functionally with engineering, SRE, security, and application teams to deliver intuitive, scalable, and secure platform capabilities that accelerate developer productivity and enable our business objectives.

What You'll Do

Developer Engagement & Advocacy

• Be the voice of our internal developers. Collect pain points, usage patterns, and feedback from engineering teams across Mindbody to develop an informed POV on the biggest opportunities for Platform teams to better serve the organization.
• Evangelize platform capabilities. Help development squads understand what the platform offers, how to best leverage platform products and other tools, and where opportunities exist for partnership and collaboration.
• Roadmap Synthesis: Work with AI tooling and analytics to synthesize this information and integrate it into strategic planning.

Platform Strategy & Execution

• Own the platform roadmap across key themes including reliability & performance, platform modernization, developer experience, and operational excellence.
• Drive initiatives to improve developer experience, CI/CD workflows, infrastructure abstraction, security, and observability.
• Partner with security, compliance, and architecture teams to ensure platform capabilities are scalable, secure, and meet enterprise standards.

Measurement & Impact

• Work with platform squads to define North Star metrics and establish a framework for tracking success metrics that demonstrate business impact.
• Measure platform adoption and effectiveness.
• Communicate the value of platform investments to leadership and stakeholders through data-driven storytelling.

What You'll Bring

Required

• Enterprise developer tooling experience: Proven track record building "Platform as a Product" either internally at scale or as an external offering.
• Developer-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategy.
• Technical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding Tools.
• Hands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)
• Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authority.
• Data-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvement.

Nice to Have

• Previous experience as an SRE, software engineer, or in a similar technical role
• Experience with platform modernization and legacy system migrations
• Familiarity with developer portal tools, service catalogs, and internal developer platforms
• Experience in SaaS or B2B environments serving technical audiences
• Experience collaborating and aligning with global teams and moving projects forward asynchronously

Success in Your First Year

• 30 Days: Build relationships across platform and application development squads. Establish regular touchpoints with key developer teams and their leaders. Begin synthesizing feedback from support channels.
• 90 Days: Deliver a refined platform vision and 2026 roadmap aligned with strategic themes. Launch developer engagement initiatives. Establish baseline metrics for platform health and developer satisfaction.
• 6 Months: Drive measurable improvements in key metrics (deployment time, DevEx scores, platform infrastructure adoption). Increase platform visibility and adoption across engineering. Establish the platform as a trusted partner to development teams.
• 1 Year: Demonstrate clear business impact through improved reliability, faster delivery cycles, and higher developer satisfaction. Position the platform for scale as Mindbody grows. Build a community of platform advocates across the organization.

Why This Role Matters

Platform Engineering at Mindbody touches every aspect of our technical operation—from how quickly we ship features to how reliably our services run to how secure our customer data remains. This role has the unique opportunity to accelerate every engineering team's effectiveness, enabling us to deliver better experiences for the millions of consumers and businesses who rely on Mindbody.

As the first dedicated Platform PM, you'll shape not just what we build, but how we think about internal platforms as products. You'll establish practices, metrics, and relationships that will scale with the company for years to come.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $130k to $175k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

The role you’ll play

• Lead go-to-market for strategic launches, owning positioning, messaging, content, and rollout strategy from end to end
• Develop engaging, scalable content tailored to business owners and decision-makers
• Craft and manage customer-facing comms across in-product messaging, emails, release notes, and more
• Equip Sales and Success teams with assets, training, and narratives that win trust and drive growth
• Use qualitative and quantitative research to shape messaging, validate decisions, and uncover new opportunities
• Analyze data to guide strategy, test hypotheses, and iterate on what works
• Partner cross-functionally with Product, Sales, Enablement, Pricing, and more to align on launch goals and outcomes
• Bring clarity and momentum to complex projects with multiple moving parts and stakeholders

Experience you bring

• 8+ years in product marketing for SaaS or B2B tech, with deep experience owning launches end to end
• A strong portfolio of content that shows how you translate complexity into clarity (think decks, videos, landing pages, blogs)
• Confident, precise communicator who can write for impact and speak to execs
• Proven track record of enabling Sales and Success teams with effective, usable content and training
• Natural collaborator across technical and non-technical teams, with clear communication in both directions
• Analytical mindset with the ability to interpret data, test hypotheses, and use insights to guide strategy and messaging
• Comfortable navigating ambiguity and shifting priorities with agility and optimism.
• Strong project management skills - you keep workstreams on track without losing sight of creative storytelling.
• Deep empathy for customers, with a passion for building products and experiences that matter.
• Nice to have: experience marketing payments or fintech products and partnering with international teams to support launches across multiple regions

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $131,275 to $175,000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.

#LI-SP1

The Role You’ll Play 

• Build the secure, scalable systems that power Mindbody’s wellness platform—helping studios thrive and consumers stay connected to what moves them. 
• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Design and develop backend services and APIs that are robust, maintainable, and user-friendly. 
• Champion engineering excellence through practices like automated testing, thoughtful code reviews, and effective monitoring. 
• Push for simplicity and eliminate unnecessary complexity, all while delivering reliable, high-quality software that delights users. 
• Contribute to architecture decisions and help shape how microservices interact across a growing, service-oriented ecosystem. 
• Lead with curiosity—seeking feedback, learning from diverse perspectives, and mentoring others along the way. 
• Be a driving force for positive change, culture, and collaboration on a team that values autonomy and impact. 

Experience You Bring 

• Experience developing backend systems for large-scale SaaS platforms. 
• Proficiency in object-oriented languages like C#, Java, or Kotlin; comfort navigating a mixed stack (e.g., Python, React, Ruby). 
• Experience architecting and designing backend services in a microservices environment. 
• Familiarity with monitoring tools like New Relic or Kibana, and a proactive approach to identifying and mitigating system risks. 
• Solid understanding of software development life cycles (SDLC), design patterns, and Agile methodologies. 
• Skilled in SQL and relational databases, with a clear eye on performance and maintainability. 
• Strong communicator who collaborates well across roles and backgrounds. 
• Passion for delivering meaningful solutions, learning constantly, and helping others grow. 

JOB FAMILY SUMMARY:

Provides software training and implementation support to new Mindbody customers. Coaches clients throughout the initial implementation of their Mindbody software to reach their goals. Recommends and/or helps implement other value-added services available through Mindbody.

JOB SUMMARY:

The Customer Training Specialist is responsible for creating, developing, and executing content for external customer trainings, including franchisee. This position will work with department stakeholders to identify training needs and monitor the effectiveness of internal training resources for customers at various touchpoints. This role develops and executes actionable training programs. The Customer Training Specialist ensures that learning objectives are met, aligning programs with business strategy to drive revenue.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience in Education or Instructional design

• 2-3 years’ experience with Customer Service in a SAAS business

• 1+ years’ experience with training or certification creative and delivery

• Excellent written and verbal communication skills, including creating and delivering presentations/trainings to audiences live or virtually

• Extreme attention to detail and organizational skills

• Exceptionally self-motivated and directed with an ability to learn quickly and autonomously

• Demonstrates a sense of urgency and takes initiative

• Experienced in measuring complete program effectiveness

• Tendency to think outside the box and develop solutions that may not be immediately obvious

• Skilled at building traction with online education programs

• Excellent professionalism and an energetic positive attitude displayed

• Knowledge of adult learning styles, principals, and methodologies

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Bring best practices to ensure innovative content delivery methods

• Align content to business strategy and outcomes for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop unique proposition for all education programs

• Create and execute educational content and opportunities aligned with business objectives

• Deliver high quality virtual training curriculum for Franchisees, Data Owner Transfers, and customers seeking refresher trainings

• Develop and write educational content, aligned with customer and business trends to meet revenue

objectives

JOB DESCRIPTION

• Develop and pilot new ways to deliver education experiences, with a goal of growing and scaling education to reach more individuals

• Build productive working relationships with internal teams, customers, external partners, vendors, and management

• Leverage data/analytics to make decisions on new content development

• Works closely with cross-functional teams to identify educational needs and coordinate new content development

• Responsible for content health, keeping it up to date and relevant

• Assess and documents performance of customers and team throughout educational programs

• All other duties as assigned

Who we are   

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people. Join the team, and let’s see what we can accomplish together!  

Your role 

As a Senior Software Engineer, you’ll be a part of Mindbody engineering team, you’ll pursue continuous improvement to help Mindbody achieve its mission: Powering the world’s fitness and wellness businesses and connecting them with more consumers, more effectively, than anyone else. 
 

You’ll likely spend time working on 

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Conducts systems analysis and makes recommendations to improve the system to achieve an outcome.
• Identifies opportunities for improving system reliability, security, and stability then working with product owners to prepare backlog items for the team.
• Promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive unit tests.
• Contributes to technical documentation.
• Implements best practices based on companywide policies and standards.
• Occasional on-call rotation duty to respond to after-hours system incidents.
• Requests constructive feedback for designs early in the process.
• Communicates successfully with large teams and many personalities.
• Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers.
• Assists in removing obstacles for the team to yield successful releases.
• Performs peer code reviews to ensure quality of the codebase.
• Ability to guide and delegate work to junior engineers.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Works effectively with multiple projects and departments.
• All other duties as assigned.

About the right team member 

At Mindbody, we value team members who are curious, practical, and-openminded, and who care about our product, their teammates, and their own personal growth. We’re faced with an interesting set of technical challenges, and we believe in giving our engineers the freedom to create solutions based on their unique perspective.  

 Much of our team comes from non-traditional computing backgrounds. In bringing together diverse voices, we’ll build a better product, and a better company. We care less about which languages or frameworks you know, and more that you’re excited to produce high-quality code and be consciously evolving. Our engineers work in cross-functional, collaborative teams focused on impact. We work very closely with our brilliant product team to deliver a world-class user experience, and ultimately to empower our users to create and grow successful businesses. 

  
You’ll thrive in this role with experience in 

• 8 to 12 years engineering experience.
• 6+ years of industry experience in programming web applications, mobile and/or large-scale enterprise products.
• Experience with NoSQL databases.
• Experience in Visual Studio.
• Familiar with AWS services including EKS, EC2, Elastic cache, Non-RDBMS, SNS, SQS.
• Familiar with SDLC and programming design patterns.
• Familiar with Agile methodology.
• Familiar with DevOps principles.
• Skilful at reviewing new feature impact on an application and recognizing potential risks.
• Skilled at analysing performance in a service.
• Uses time effectively and efficiently.
• Quickly learns new technologies.
• Capable of forming new software teams.
• Detailed oriented, professional and possesses a positive work attitude.
• Communicate professionally both verbally and in writing.
• Bachelor’s degree in computer science or equivalent.

 
Technologies you’ll be working with  

While we value experience with these technologies, we’re primarily looking for team members with strong technical skills and the ability to quicky pick up new tools and frameworks 

• C#, ASP, .NET, .NET Core, MVC, ADO/ADO.NET, LINQ, REACT, Ruby

The Onboarding Specialist position provides software configuration and onboarding support to Mindbody customers through multiple methods of contact, specifically on camera interactions over video conferencing and email communication. They collect customer requirements during initial kick-off calls and configure the customer site accordingly to help them achieve their goals. This role acts as a liaison between the customer and other Mindbody teams, recommending and helping implement value-added services.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or High School diploma and equivalent experience required.
• 1+ years customerservice experience.
• Training orteaching experience preferred.
• Strong time managementskills with the ability to use time effectively and efficiently.
• Ability to read, analyze and solve customer questions.
• Ability to clearly write proceduresin response to customer questions.
• Ability to effectively present information (verbal and written) and respond to customer questions in 
one-on-one and group settings.
• Practices attentive and active listening.
• Knowledgeable in current industry practices, trends, technology, and other information affecting 
clients’ businesses.
• Knowledge of database and internet-based software.
• Knowledge of MicrosoftOutlook, Excel, and Word.
• Familiar with internet browsers and settings.
• Familiar and skilled with online chat tools, and email.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manages accounts for assigned customers to provide configuration, as well as training and
onboarding support consistent with department expectations and procedures in a face-to-face 
Zoom environment.
• Gathers and records customer requirements, then builds customer sites in alignment with their 
needs and use cases
• Identify customer needs and recommends and/or coordinates additional value add services and 
products.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
• The noise level in the work environment is usually moderately quiet.
• The primary channel of communication is over cloud-based video conferencing such as Zoom, where 
cameras should remain on during customer interactions and meetings.
• Requires a significant portion of the day to be on calls speaking with customers in a virtual face-to-face 
environment.

The Mid Market Account Manager (MM AM) is responsible for owning the commercial and strategic outcomes of a portfolio of mid-market wellness brands. Acting as the GM for your book of business, you will be accountable for retention, growth, and partnership health—leading executive-level relationships and driving measurable impact across the customer lifecycle.

The MM AM is a strategic relationship leader and commercial owner, responsible for both customer success, retention, and revenue performance. You will collaborate closely with internal experts in onboarding, product enablement, and technical account management to deliver an exceptional partner experience and sustainable business outcomes. This role requires a balance of strategic thinking, operational rigor, and hands-on execution to help our customers expand, optimize, and thrive on the Mindbody platform.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• 2-3+ years in account management, customer success, consulting, or strategic sales with a track record of delivering retention and growth outcomes.

• Demonstrated success managing commercial relationships across complex n accounts—preferably within SaaS or technology-enabled services.

• Proven ability to lead executive-level relationships and influence decision-making.

• Strong commercial acumen with comfort in contract negotiation and revenue forecasting.

• Experience collaborating cross-functionally

• Data-driven mindset—comfortable leveraging insights to guide retention and growth decisions.

• Excellent communication, presentation, and negotiation skills.

• Highly organized and detail-oriented, able to manage a dynamic portfolio in a fast-paced environment.

• Comfortable operating in a scalable, hybrid model that includes offshore partnership support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Own the full commercial relationship for your assigned portfolio (~60–70 mid-market brands), serving as the single point of accountability for both retention and revenue

growth.

• Develop and execute strategic account plans that drive expansion opportunities, optimize platform usage, and align customer outcomes with Mindbody’s goals.

• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.

• Identify and close growth opportunities across the Mindbody suite, including new products, upgraded plans, and additional locations.

• Forecast retention and expansion performance, ensuring accurate visibility into revenue outcomes.

• Partner cross-functionally with Finance, Pricing, Marketing, and Product to co-create growth strategies and deliver scalable value.

• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results, surface opportunities, and align on forward-looking initiatives.Customer Retention & Success

• Take end-to-end ownership of retention outcomes—proactively identifying risk and developing save strategies before issues escalate.

• Monitor account health and engagement metrics to prioritize actions and mitigate churn risk early.

• Design and execute data-driven save plans aligned to brand value and customer goals.

• Collaborate with internal teams (Implementation, ATAM, TAM, Product, and Support) to ensure a seamless customer experience across all lifecycle stages.

• Ensure all customers are fully onboarded, enabled, and realizing measurable value from Mindbody’s platform.

• Partner closely with customers’ operations, marketing, and strategy leads to align product usage to their growth objectives.

• Capture and communicate customer feedback internally to influence future product development and improvements.

Commercial Ownership & Operational Excellence

• Serve as the primary commercial owner—responsible for renewals, upsells, and expansion across the customer portfolio.

• Drive accurate forecasting and pipeline management, balancing both retention and revenue metrics.

• Lead commercial negotiations for renewals and uplifts, ensuring fair and mutually beneficial agreements.

• Maintain a deep understanding of customer contracts, usage patterns, and pricing models to maximize account performance.

• Partner with implementation teams to ensure successful onboarding for upsells or add- location expansions.

• Leverage offshore and onshore resources effectively to deliver scalable, consistent service across markets.

• Support continuous improvement of internal processes, account playbooks, and performance frameworks to ensure operational excellence.

About the right team member

The Senior Customer Implementation Manager (Sr. CIM) serves as a customer’s coordinator by providing support to customers for project-managed implementation, along with one-time engagement projects. The incumbent will gain an in-depth understanding of a customer’s business model to make recommendations for set up, configure customer sites and provide suggestions on best practices. The Sr. CIM is responsible for both the management and implementation of assigned customer projects at the strategic level and will provide support at the non-strategic level as needed. Additionally, the Sr. CIM’s may review projects for both scoping and pricing, along with providing consultative support for all products within the Professional Services team.    

About the role

• Provide customer consultations to review project requirements for the design and implementation of projects, participate and contribute to the estimation and SOW process, including timelines and costs.
• Provide support to Implementation projects by consulting with customers and partners to gain an understanding of their business model and goals to design workflows that translate into a robust and scalable design.
• Responsible for project coordination and implementation of complex, multi-location integrations, with a focus on strategic customer implementation and data projects to ensure a customer experience that is seamless and consistent.
• Lead smaller implementation projects for strategic accounts to ensure deliverables and timelines are met.
• Partner with assigned Project Manager for large strategic account implementation projects.
• Work directly with customers to manage initial access, coordinate data conversions and integrations, create process documentation and templates and train users for a successful launch of Midbody software.
• Provide refinement and updates for strategic accounts and templates.
• Proactively manage client expectations and performance guarantee commitments by partnering with all internal and external project stakeholders.
• Build and maintain a high-level of industry specific business knowledge by remaining current on emerging products and technical updates to assist with product and partner recommendations
• Provide mentorship and assist with oversight of the Customer Implementation Managers.
• All other duties as assigned.

Skills & experience

• Bachelor’s Degree or equivalent experience
• Five (5) years of related customer service, project management and/or technical support experience highly preferred
• Two (2) years in a Professional Services role at Mindbody is preferred
• Expert knowledge of Mindbody’s software products is preferred
• Demonstrated ability to use problem-solving, critical thinking, communication, and relationship-building skills
• Demonstrated ability to mitigate and take ownership of customer escalations
• Demonstrated ability to manage customer expectations and facilitate win-win situations
• Demonstrated ability to interact with all levels of customers from front-line staff to senior level leadership
• Thorough knowledge of and demonstrated ability to use and navigate web and mobile technologies
• Advanced knowledge of hardware installation and settings
• Demonstrated ability with the basic functions and features within Microsoft and Google platforms
• Ability to manage business location transfers and other large data work projects
• Demonstrated ability to facilitate change management with their point of contact (POC) and/or the customer’s organization
• Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently. Demonstrated ability to meet internal and external deadlines

Who we are

We drive sales of Mindbody software. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. 

About the right team member

As an SMB Account Executive, you'll be a key driver of new revenue growth by owning a high-volume outbound sales motion across our total addressable market. You’ll focus on identifying, engaging, and converting SMB prospects through outbound calls, emails, texts, and social platforms — no warm leads. You’ll own the entire sales cycle, from first contact to close, operating with speed and precision to hit monthly targets in a fast-paced, competitive environment. 

This role is ideal for someone who is self-motivated, highly organized, and thrives under pressure. You don’t just handle rejection — you expect it, learn from it, and keep going. Every “no” is a step closer to the next “yes.” You’re driven by results, committed to your KPIs, and hungry to win. Most importantly, you’ll play a meaningful role in empowering business owners in the health and wellness industries to reach their full potential through Mindbody’s industry-leading technology.  

About the role

• Execute high-volume, outbound cold calling, to single-location SMBs 
• Own the full sales cycle: from first contact to closed deal—including prospecting, pitching, negotiation, and contract closure—within a sub-30‑day timeframe. 
• Operate in a highly competitive wellness/fitness technology landscape, consistently positioning Mindbody’s advantages against alternative solutions. 
• Demonstrate agile sales execution: fast qualification, rapid objection handling, and brisk closing motion. 
• Maintain strict daily/weekly KPIs (dials, meetings booked, demos delivered, deals closed), leveraging CRM for real-time tracking. 
• Exhibit relentless self-drive and organization: independently prioritize high-value outreach, manage time efficiently, and pipeline effectively. 
• Develop tailored proposals swiftly and confidently differentiate your offering in competitive sales scenarios. 
• Stay informed on product updates, competitive moves, and market dynamics—and use that knowledge to sharpen outreach and win rates. 
• Consistently achieve monthly and quarterly quota goals 

Skills & experience 

• Minimum 2-4 years of sales experience, in a E2E, high volume closing role OR as a Senior SDR in a high-volume SaaS business with a stellar record of performance 
• Demonstrated success in sub-45‑day sales cycles—quickly converting outbound outreach into closed deals. Provide specific metrics where possible. 
• Self-motivated, competitive, and target-obsessed: thrives under pressure, with quantifiable track record of hitting/exceeding KPIs. 
• Exceptionally organized—juggles multiple opportunities simultaneously; pipelines maintained rigorously. 
• Comfortable with rejection and resilient—able to pivot quickly and stay motivated. 
• Strong written and verbal communication with persuasive presentation skills tailored to SMB audiences. 
• Proficient with Salesforce (or equivalent CRM)  
• Experience with SaaS and wellness/fitness technology preferred—but being strategic and fast is more critical. 
• Bonus: Familiarity with API, integrations, and cloud-based tools—valuable for positioning technical value propositions.
• Fluent in French

Who we are

We drive sales of Mindbody software. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. 

About the right team member

As an SMB Account Executive, you'll be a key driver of new revenue growth by owning a high-volume outbound sales motion across our total addressable market. You’ll focus on identifying, engaging, and converting SMB prospects through outbound calls, emails, texts, and social platforms — no warm leads. You’ll own the entire sales cycle, from first contact to close, operating with speed and precision to hit monthly targets in a fast-paced, competitive environment. 

This role is ideal for someone who is self-motivated, highly organized, and thrives under pressure. You don’t just handle rejection — you expect it, learn from it, and keep going. Every “no” is a step closer to the next “yes.” You’re driven by results, committed to your KPIs, and hungry to win. Most importantly, you’ll play a meaningful role in empowering business owners in the health and wellness industries to reach their full potential through Mindbody’s industry-leading technology.  

About the role

• Execute high-volume, outbound cold calling, to single-location SMBs 
• Own the full sales cycle: from first contact to closed deal—including prospecting, pitching, negotiation, and contract closure—within a sub-30‑day timeframe. 
• Operate in a highly competitive wellness/fitness technology landscape, consistently positioning Mindbody’s advantages against alternative solutions. 
• Demonstrate agile sales execution: fast qualification, rapid objection handling, and brisk closing motion. 
• Maintain strict daily/weekly KPIs (dials, meetings booked, demos delivered, deals closed), leveraging CRM for real-time tracking. 
• Exhibit relentless self-drive and organization: independently prioritize high-value outreach, manage time efficiently, and pipeline effectively. 
• Develop tailored proposals swiftly and confidently differentiate your offering in competitive sales scenarios. 
• Stay informed on product updates, competitive moves, and market dynamics—and use that knowledge to sharpen outreach and win rates. 
• Consistently achieve monthly and quarterly quota goals 

Skills & experience 

• Minimum 2-4 years of sales experience, in a E2E, high volume closing role OR as a Senior SDR in a high-volume SaaS business with a stellar record of performance 
• Demonstrated success in sub-45‑day sales cycles—quickly converting outbound outreach into closed deals. Provide specific metrics where possible. 
• Self-motivated, competitive, and target-obsessed: thrives under pressure, with quantifiable track record of hitting/exceeding KPIs. 
• Exceptionally organized—juggles multiple opportunities simultaneously; pipelines maintained rigorously. 
• Comfortable with rejection and resilient—able to pivot quickly and stay motivated. 
• Strong written and verbal communication with persuasive presentation skills tailored to SMB audiences. 
• Proficient with Salesforce (or equivalent CRM)  
• Experience with SaaS and wellness/fitness technology preferred—but being strategic and fast is more critical. 
• Bonus: Familiarity with API, integrations, and cloud-based tools—valuable for positioning technical value propositions. 

Who we are

We drive sales of Mindbody software. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. 

About the right team member

As an SMB Account Executive, you'll be a key driver of new revenue growth by owning a high-volume outbound sales motion across our total addressable market. You’ll focus on identifying, engaging, and converting SMB prospects through outbound calls, emails, texts, and social platforms — no warm leads. You’ll own the entire sales cycle, from first contact to close, operating with speed and precision to hit monthly targets in a fast-paced, competitive environment. 

This role is ideal for someone who is self-motivated, highly organized, and thrives under pressure. You don’t just handle rejection — you expect it, learn from it, and keep going. Every “no” is a step closer to the next “yes.” You’re driven by results, committed to your KPIs, and hungry to win. Most importantly, you’ll play a meaningful role in empowering business owners in the health and wellness industries to reach their full potential through Mindbody’s industry-leading technology.  

About the role

• Execute high-volume, outbound cold calling, to single-location SMBs 
• Own the full sales cycle: from first contact to closed deal—including prospecting, pitching, negotiation, and contract closure—within a sub-30‑day timeframe. 
• Operate in a highly competitive wellness/fitness technology landscape, consistently positioning Mindbody’s advantages against alternative solutions. 
• Demonstrate agile sales execution: fast qualification, rapid objection handling, and brisk closing motion. 
• Maintain strict daily/weekly KPIs (dials, meetings booked, demos delivered, deals closed), leveraging CRM for real-time tracking. 
• Exhibit relentless self-drive and organization: independently prioritize high-value outreach, manage time efficiently, and pipeline effectively. 
• Develop tailored proposals swiftly and confidently differentiate your offering in competitive sales scenarios. 
• Stay informed on product updates, competitive moves, and market dynamics—and use that knowledge to sharpen outreach and win rates. 
• Consistently achieve monthly and quarterly quota goals 

Skills & experience 

• Minimum 2-4 years of sales experience, in a E2E, high volume closing role OR as a Senior SDR in a high-volume SaaS business with a stellar record of performance 
• Demonstrated success in sub-45‑day sales cycles—quickly converting outbound outreach into closed deals. Provide specific metrics where possible. 
• Self-motivated, competitive, and target-obsessed: thrives under pressure, with quantifiable track record of hitting/exceeding KPIs. 
• Exceptionally organized—juggles multiple opportunities simultaneously; pipelines maintained rigorously. 
• Comfortable with rejection and resilient—able to pivot quickly and stay motivated. 
• Strong written and verbal communication with persuasive presentation skills tailored to SMB audiences. 
• Proficient with Salesforce (or equivalent CRM)  
• Experience with SaaS and wellness/fitness technology preferred—but being strategic and fast is more critical. 
• Bonus: Familiarity with API, integrations, and cloud-based tools—valuable for positioning technical value propositions.
• Fluent in Spanish

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Exceptional analytical capabilities and substantial experience in AB testing
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Exceptional analytical capabilities and substantial experience in AB testing
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

The Role You'll Play

As the Lifecycle Marketing Lead, you're a strategic, hands-on marketer who knows how to balance ownership with collaboration. You're comfortable independently driving complex programs while also partnering closely with cross-functional teams to support broader business goals. You bring a strong lifecycle foundation, a test-and-learn mindset, and the ability to translate data into clear insights and recommendations.

• Own and independently manage our B2C lifecycle program (via Braze), including end-to-end campaign development, cross-functional coordination, experimentation strategy, and ongoing performance analysis
• Lead campaign planning, execution, and optimization for B2C lifecycle initiatives, including AB testing and bi-weekly performance reviews to drive continuous improvement
• Support B2B lifecycle and daily communications by executing email marketing (via Marketo), in-product notifications, and on-site banners in partnership with internal stakeholders
• Collaborate with Lifecycle Marketing, Product Marketing, Marketing Technology, Sales, and Creative teams to deliver cohesive, customer-centric communications across the journey
• Develop and execute personalized, segmented campaigns aligned to lifecycle priorities that drive acquisition, engagement, upsell, and retention
• Define, track, and report on lifecycle success metrics, using insights to inform strategy and optimization
• Partner with Marketing Technology and Operations to enhance automation capabilities and improve scalability and effectiveness
• Stay current on lifecycle marketing best practices, tools, and trends, applying learnings to evolve team programs

 The Experience You’ll Bring

• 5+ years of marketing experience with at least 2+ years proven experience in Lifecycle Marketing, preferably in a B2B SaaS or technology business
• Proficiency in marketing automation platforms, CRM systems, and analytics tools; Braze and/or Marketo experience strongly preferred
• Exceptional analytical capabilities and substantial experience in AB testing
• Strong project management skills and communication skills
• Comfort working in a highly cross-functional environment

• Partner with Pillar co-leads, Product, and cross-functional stakeholders to define and execute the multi-year Payments strategy, balancing international expansion, reliability improvements, merchant experience, and platform modernization
• Own critical business outcomes including payments attach rate, success rate, merchant experience score, international GMV growth, and ARPS lift through embedded finance products
• Build and lead high-performing teams of 5-7 Engineering Managers and 60-80+ engineers across payment squads in the US and India
• Champion software development best practices, establish squad-level metrics for quality and velocity, and drive architectural decisions for scale and reliability
• Balance parallel workstreams across payment methods expansion, reliability/modernization, and embedded finance validation—ensuring sequencing clarity and delivery confidence
• Lead technical modernization efforts including migration from legacy ASP to .NET 8, PSP orchestration layer buildout, and architectural improvements to improve stability
• Influence stakeholders at all levels (ELT, Board, cross-functional partners) to build alignment and drive strategic initiatives forward
• Foster a collaborative, high-trust team culture across geographies that attracts, retains, and develops world-class engineering talent

• 10+ years in software engineering with at least 5+ years leading engineering teams of 50+ people, including multiple Engineering Managers
• Deep payments/fintech expertise with direct experience building and scaling payments systems, PSP integrations, payment orchestration, compliance frameworks (PCI-DSS), or embedded finance products
• Proven track record delivering complex, multi-quarter technical initiatives across distributed teams, balancing innovation with operational stability
• Experience managing engineering teams across time zones (US + India or similar), building strong culture and collaboration across geographies
• Technical depth with hands-on background as a senior engineer or architect, able to dive into system design, code reviews, and technical decision-making when needed
• Strong understanding of payments domain including card networks, payment gateways, tokenization, settlement/reconciliation, chargebacks, fraud/risk, and merchant onboarding (KYC/KYB)
• Experience with modern cloud architecture (AWS/Azure/GCP), microservices, APIs, event-driven systems, and familiarity with PCI-DSS, SOC 2, GDPR, and regional payment regulations
• Strategic thinking with ability to translate business goals into technical strategy, sequence work effectively, and make build vs. buy vs. partner tradeoffs

The Role You’ll Play 

• Build and maintain performant backend systems and applications that drive real-world experiences 
• Partner with Product, Design, and QA to bring features to life from ideation through deployment, always iterating with the end-user in mind. 
• Champion engineering best practices—automated testing, peer reviews, observability, and elegant design 
• Lead and influence architecture decisions that prioritize scalability and simplicity 
• Seek feedback, iterate fast, and balance innovation with reliability 
• Approach development with empathy—understanding how your work supports both our partners and their communities 
• Mentor others and help foster a collaborative, inclusive engineering culture 

Experience You Bring 

• You care about writing great code and solving the right problems. You’re energized by big-picture thinking and grounded in delivering value with clarity and care. 
• Senior-level experience developing large-scale SaaS applications 
• Proficiency with languages like ASP.NET, C#, Typescript, Java, Kotlin, or Javascript 
• Experience designing APIs and working with microservice architecture 
• Familiarity with observability tools like New Relic or Kibana 
• Deep understanding of SQL and relational databases 
• An agile mindset and a strong grasp of software development lifecycle practices 
• Ability to navigate complexity, assess tradeoffs, and execute with confidence 
• Excellent communicator who brings others along and helps ideas stick 

Technologies you could be working with 

• Languages: .NET, C#, Kotlin, Java, JavaScript, TypeScript 
• Architecture: Microservices 
• Monitoring: New Relic, Kibana 
• Databases: SQL and relational data modeling 

Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

You'll likely spend time working on

• Serves as a self-directed, key contributor to code development on features and bugs to produce successful team sprints
• Makes implementation design decisions around new feature components
• Produces contingency plans for critical projects
• Analyzes technical requirements with the team to gauge level of effort
• Breaks down complex projects and delegates work to junior engineers
• Brainstorms with Product Managers and designers to conceptualize and estimate new features
• Collaborates with backend engineers to efficiently build out new API for mobile apps
• Carefully analyzes design specifications before coding to understand effort levels required
• Creates technical documentation for new features that can be easily understood by peers
• Writes and executes tests for your own code, including creating comprehensive unit tests
• Performs peer code reviews to ensure quality of the codebase
• Keeps abreast of new technologies
• Ensures designs and projects created comply with design library guidelines, internal best practices, and coding conventions when applicable
• All other duties as assigned

You'll thrive in this role with experience in

• Proficient with Objective-C, Swift, SWIFTUI, Xcode, Cocoa Touch and UIKit.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with performance and memory tuning with tools such as Instruments.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Categories/Protocols/Patterns (MVVM, MVC, Clean in iOS, Delegate/Protocol/etc).
• Solid understanding of the full mobile development life cycle.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Understanding of Apple’s design principles and interface guidelines.
• Experience in using swift package manager.
• Experience with performance and memory tuning with tools (such as Instruments etc depending on project needs}.
• Unit and UI Testing code for robustness, including edge cases, usability, and general reliability
• Expertise in building complex layouts.
• Strong UI and design skills.
• Familiar with software development lifecycle (SDLC) and programming design patterns
• Skillful at reviewing new feature impact on an application and recognizing potential risks.
• Detailed oriented, professional and possesses a positive work attitude.
• Stay updated on new iOS platform and tech trends, ensuring our applications leverage the latest technologies and methodologies.
• Effective time management skills.
• Good to have knowledge of android app development, java and Kotlin.

Who we are

We’re a passionate engineering, platform, and operations team, developing and supporting ground-breaking products. Together, we’ll build for the future, creating more opportunities for wellness businesses around the world to help their customers lead full, healthy lives. We push ourselves and our company to always strive for this higher purpose, recognizing the power in working together toward the same goal. We believe in building a diverse company where everyone feels safe bringing their authentic selves to work. And we believe that the secret to success is our people.  Join the team, and let’s see what we can accomplish together!  

You'll likely spend time working on

• Serves as a self-directed, key contributor to code development on features and bugs to produce successful team sprints
• Makes implementation design decisions around new feature components
• Produces contingency plans for critical projects
• Analyzes technical requirements with the team to gauge level of effort
• Breaks down complex projects and delegates work to junior engineers
• Brainstorms with Product Managers and designers to conceptualize and estimate new features
• Collaborates with backend engineers to efficiently build out new API for mobile apps
• Carefully analyzes design specifications before coding to understand effort levels required
• Creates technical documentation for new features that can be easily understood by peers
• Writes and executes tests for your own code, including creating comprehensive unit tests
• Performs peer code reviews to ensure quality of the codebase
• Keeps abreast of new technologies
• Ensures designs and projects created comply with design library guidelines, internal best practices, and coding conventions when applicable
• All other duties as assigned

You'll thrive in this role with experience in

• Proficient with Objective-C, Swift, SWIFTUI, Xcode, Cocoa Touch and UIKit.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with performance and memory tuning with tools such as Instruments.
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Categories/Protocols/Patterns (MVVM, MVC, Clean in iOS, Delegate/Protocol/etc).
• Solid understanding of the full mobile development life cycle.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Understanding of Apple’s design principles and interface guidelines.
• Experience in using swift package manager.
• Experience with performance and memory tuning with tools (such as Instruments etc depending on project needs}.
• Unit and UI Testing code for robustness, including edge cases, usability, and general reliability
• Expertise in building complex layouts.
• Strong UI and design skills.
• Familiar with software development lifecycle (SDLC) and programming design patterns
• Skillful at reviewing new feature impact on an application and recognizing potential risks.
• Detailed oriented, professional and possesses a positive work attitude.
• Stay updated on new iOS platform and tech trends, ensuring our applications leverage the latest technologies and methodologies.
• Effective time management skills.
• Good to have knowledge of android app development, java and Kotlin.