Critical Systems Engineer

EdgeConneX is in search for its next Critical Systems Engineer.  The Critical Systems Engineer is a member of the Operations Support team and provides Level 2 escalation support from our Critical Systems Coordinators. This role brings deep expertise in mission-critical electrical and mechanical infrastructure and supports the reliability, safety, and efficiency of EdgeConneX data centers. The CSE serves as a technical authority for the maintenance and operational oversight of critical systems, collaborating closely with critical systems teams, field operations, vendors, and corporate engineering teams to ensure reliability, safety, and consistency across data center operations. This position reports to the Critical Systems Manager and can be based in the cities listed in our posting.  This position will require up to 25% travel to support various maintenance initiatives and trainings.

Primary Responsibilities

• Support preventive and corrective maintenance programs across data centers
• Support reliability improvement initiatives and operational readiness activities, including review of system performance, equipment reliability trends, and process effectiveness
• Manage and participate in post-event root cause analysis (RCA) processes to support continuous improvement
• Create, review, and approve Methods of Procedure (MOPs)
• Support the development and maintenance of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs)
• Implement and manage field-related projects as required
• Identify opportunities for facility improvements, including efficiency and PUE optimization
• Ensure compliance with applicable codes, regulations, and company directives
• Provide escalation support and technical consultation as required
• Perform other duties as assigned by management
• Manage vendor maintenance activities and ensure SLA compliance

CMMS / Asset Manager Responsibilities

• Ensure complete and accurate asset sheets are delivered in Asset Manager from the Construction Management and/or Engineering Team
• Validate and correct asset data, including ELI codes, serial numbers, and model numbers
• Determine contact information for maintenance vendors and manufacturers as needed
• Map equipment to maintenance vendors and ensure maintenance contracts are in place
• Work with Site Engineers to determine maintenance schedules and activities
• Load assets and maintenance schedules into CMMS

Knowledge, Skills, and Abilities

• Strong understanding of mission-critical data center equipment
• Adept in troubleshooting and support of electrical systems: UPS, generators, switchgear
• Adept in troubleshooting and support of mechanical systems: air handlers, rooftop units, pumps, fans
• Fire alarm and suppression systems (FIKE) & Building Management Systems (BMS)
• Preventive maintenance program creation and execution
• Working knowledge of DCIM and CMMS systems
• Proficiency with Microsoft Word and Excel
• Strong organizational, prioritization, and multitasking skills
• Ability to clearly communicate technical information verbally and in writing
• Capable of leading and managing vendors, technicians, and cross-functional teams
• Candidates who also have a general IT awareness of servers, networking, and peripheral equipment are highly encouraged to apply

Education and Experience

• 5–8 years of professional relevant mission-critical MEP experience
• Hands-on experience with data centers, critical facilities, UPS systems, emergency generators, or electrical switchgear
• Bachelor’s degree or equivalent practical experience
• Candidates who either possess a degree or Industrial Technology trade school certification along with verifiable technical training are highly encouraged to apply

Travel

This position can be located at any number of our EdgeConneX Data Center facilities and will require regular travel (approximately 25%) to manage additional Data Centers across North America.  There will also be travel for annual and quarterly company meetings. 

Title: Data Center SME Mechanical Operations

The SME Mechanical will support and lead the local data center site team on advanced mechanical engineering duties within the JKT datacenter campus based in JKT Indonesia. This position reports to the Data Center Facility Manager and requires someone to be onsite daily. 

Primary Responsibilities

• Provide oversight of critical infrastructure and building mechanical systems.
• Operate critical infrastructure to include Fan Wall Units, CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Issue identification and resolution through RCA and remediation processes.
• Coordination and oversite of maintenance and corrective activities.
• Coordination and oversite of customer requests.
• System analysis and reporting.
• Completion of self-performing PM/CM activities in accordance with ECX standards.
• Development and execution of MOP’s
• Supervise on-site subcontractors.
• Support the regional team as required in support of customer reporting and QBRs.
• Ensure consistent and accurate updates to tickets, WO’s, and associated communications.

Knowledge, Skills & Abilities

• Detailed knowledge of critical infrastructure - to include Fan Wall Units, CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Ability to read and assess single line diagrams, technical manuals and engineering plans.
• Extensive experience carrying out MOP/EOP/SOP
• Strong communications, both written and verbal, coordinating with local and regional team.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage a breadth of responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.

Experience/Education

• 5+ years of experience managing data center mechanical infrastructure
• 3+ years of experience leading a team of service technicians focused in mechanical infrastructure
• Strong, demonstrated interest in data center technology with a passion for continued learning
• Strong knowledge and experience in supporting a fast-paced, demanding environment
• Any experience working in pre-deployment phases of a data center, i.e. pre-construction or construction environments would make a candidate stand out
• Candidates possessing direct experience in leading mechanical engineering efforts at a hyperscale data center facility are highly encouraged to apply

Title: Data Center Campus Critical Systems Coordinator II

The Data Center Campus Critical Systems Coordinator II will support multiple data center site teams in support of daily duties across all facets of mission-critical operations. The role will support day-to-day scheduling, asset management, advanced reporting, and extensive documentation.  This position is based at our Cikarang data center site and reports to a Critical Systems Engineer who while primarily support the Cikarang campus.  There will be a limited amount (~10%) of travel to support various training and maintenance efforts.

Primary Responsibilities

• Ensure forward progression of maintenance plans – monitors PM schedules and follows up to avoid delays.
• Expanded asset management: Upload and maintain assets in CMMS/Asset Manager to ensure inventories and work assignments are properly aligned.
• Data quality and reporting: Audit maintenance data for accuracy and generate quarterly maintenance status reports (e.g. upcoming PMs, backlogs) for management.
• Assemble MOP templates for preventive and corrective maintenance activities, assess life safety ratings and arc-flash requirements, handle more complex or multi-step maintenance procedure documentation.
• This position will ideally be set in person 8-5 Monday-Friday at the Data Center and is a 24X7 availability requirement, but could work in a hybrid remote manner once acclimated

Knowledge, Skills & Abilities

• Advanced CMMS proficiency: Leverages advanced features of the CMMS for scheduling optimization and data analysis.
• Large data management: Capable of managing and analyzing larger volumes of maintenance data (e.g. multiple sites’ schedules) with spreadsheets or CMMS reports.
• Technical troubleshooting: Performs basic troubleshooting of system or network issues related to CMMS or equipment monitoring, resolving minor software or data problems.
• Solid understanding of power, fire and cooling asset lifecycles: Understands equipment life cycles and maintenance requirements; familiar with hierarchical asset structures in the CMMS.
• Cross-team coordination: Communicates effectively across facilities, ops managers, and vendors to align schedules and resolve conflicts.
• Mentoring ability: Guides junior Coordinators (Level I) in following processes; provides clear instructions and training in CMMS use.
• Enhanced reporting & documentation: Prepares and presents maintenance status reports or summaries to management, highlighting key issues or successes.
• Project coordination: Coordinates small projects such as CMMS updates, data cleanup efforts, or audit preparations – organizing tasks and timelines for system upgrades.
• Change management support: Assists in implementing process changes or new systems (training users, reinforcing procedures), helping the team adapt consistently.

Experience/Education

• Relevant Education (Diploma or relevant data center certification preferred).
• Minimum 4 years of relevant work experience in mission-critical facilities or maintenance operations.
• Candidates who have professional experience managing data center maintenance schedules across multiple buildings or sites would make a candidate stand out.
• Advanced MS Office skills and data analysis capabilities (can create spreadsheets, charts, and track KPIs).
• Advanced software troubleshooting skills – independently resolves more complex scheduling or system issues (e.g. syncing CMMS data, addressing vendor conflicts).
• Familiarity with data center systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
• Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) – developing awareness.

Title: Regional Manager, APAC Data Center Operations

The Regional Manager, APAC Data Center Operations will work directly with the Regional Directors to monitor, maintain and support EdgeConneX data centers throughout the APAC region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests.  He or she will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. While an IT background could be helpful to complement the leadership needed, the background coveted is in MEP.  This position reports to the Regional Director of APAC Data Center Operations and will be expected to work closely with the other Regional Managers (across other regions), peers in other departments, Customer Installation Project Managers and with contract vendors to accomplish their tasks.  While this position can be based in Cyberjaya or Johor, travel could be as much as 50%.

Primary Responsibilities

• Support the Regional Directors in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs

• Ensure all customer SLA requirements are met and maintained.
• Manage a team of highly skilled engineers. Support hiring activities for new developments.
• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information.
• Effectively manage, supervise, and evaluate contract technical labor
• Identifying areas of improvement to our existing facilities, particularly efficiency and PUE
• Evaluate and improve the security of data center facilities
• Conduct routine, ongoing assessment of the building systems operations
• Ensuring compliance with all safety procedures as well as utilization of protective equipment
• Maintain ongoing communication with tenants, owners, property management and vendors
• Travel can be up to 50% of the time

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Superb ability to successfully prioritize and manage multiple projects and responsibilities
• Superb ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
• A high level of commitment to customer service to both co-workers and clients
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints
• Ability to interact effectively with managers, clients, customers and the general public
• Translate company goals/KPI’s towards the team and bring the team to the next level.

Experience/Education

• 10+ years of experience in facility operations or engineering functions
• 5+ years of experience in Management function
• Familiarity with power- and mechanical equipment, HV and LV switchgear and different brands of generators
• Significant data center operations experience, to include detailed knowledge of UPS/PDU/RPP/CRAC/Generator and Security and Fire/Life Safety systems
• Experience with multiple PM cycles for Data Center equipment
• Experience with trouble ticketing systems and Method-of-Procedure processes
• Ability to recommend improvements to dispatch and reporting processes and systems used for contract technical labor
• Experience with Change Management and CMMS systems
• The ability to:
• Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents
• Write and evaluate maintenance procedures

• Develop installation standards and project tracking/management documents

• Experience in the Construction or Real Estate environments a plus
• Education level - Bachelor's degree in Engineering or equivalent
• Safety for Operational Supervisors (OSHA 30)

Title: Data Center Campus Critical Systems Coordinator II

The Data Center Campus Critical Systems Coordinator II will support multiple data center site teams in support of daily duties across all facets of mission-critical operations. The role will support day-to-day scheduling, asset management, advanced reporting, and extensive documentation.  This position reports to the Critical Systems Manager who supports all of the Americas.  There will be a limited amount (~10%) of travel to support various training and maintenance efforts.

Primary Responsibilities

• Ensure forward progression of maintenance plans – monitors PM schedules and follows up to avoid delays.
• Expanded asset management: Upload and maintain assets in CMMS/Asset Manager to ensure inventories and work assignments are properly aligned.
• Data quality and reporting: Audit maintenance data for accuracy and generate quarterly maintenance status reports (e.g. upcoming PMs, backlogs) for management.
• Assemble MOP templates for preventive and corrective maintenance activities, assess life safety ratings and arc-flash requirements, handle more complex or multi-step maintenance procedure documentation.
• This position will ideally be set in person 8-5 Monday-Friday at the Data Center and is a 24X7 availability requirement, but could work in a hybrid remote manner once acclimated

Knowledge, Skills & Abilities

• Advanced CMMS proficiency: Leverages advanced features of the CMMS for scheduling optimization and data analysis.
• Large data management: Capable of managing and analyzing larger volumes of maintenance data (e.g. multiple sites’ schedules) with spreadsheets or CMMS reports.
• Technical troubleshooting: Performs basic troubleshooting of system or network issues related to CMMS or equipment monitoring, resolving minor software or data problems.
• Solid understanding of power, fire and cooling asset lifecycles: Understands equipment life cycles and maintenance requirements; familiar with hierarchical asset structures in the CMMS.
• Cross-team coordination: Communicates effectively across facilities, ops managers, and vendors to align schedules and resolve conflicts.
• Mentoring ability: Guides junior Coordinators (Level I) in following processes; provides clear instructions and training in CMMS use.
• Enhanced reporting & documentation: Prepares and presents maintenance status reports or summaries to management, highlighting key issues or successes.
• Project coordination: Coordinates small projects such as CMMS updates, data cleanup efforts, or audit preparations – organizing tasks and timelines for system upgrades.
• Change management support: Assists in implementing process changes or new systems (training users, reinforcing procedures), helping the team adapt consistently.

Experience/Education

• High school diploma or GED (Associate’s degree or relevant data center certification preferred).
• Minimum 2 years of relevant work experience in mission-critical facilities or maintenance operations.
• Candidates who have professional experience managing data center maintenance schedules across multiple buildings or sites would make a candidate stand out.
• Advanced MS Office skills and data analysis capabilities (can create spreadsheets, charts, and track KPIs).
• Advanced software troubleshooting skills – independently resolves more complex scheduling or system issues (e.g. syncing CMMS data, addressing vendor conflicts).
• Familiarity with data center systems (electrical, mechanical, HVAC, fire suppression, BMS): understands how different systems tie into maintenance needs.
• Working knowledge of industry standards and best practices for critical facilities (uptime tiers, basic compliance requirements) – developing awareness.

Title: Data Center Subject Matter Expert (Power)

Location: Dublin, Ireland

The Data Center Subject Matter Expert (Power) will serve as an in-house expert for power systems and is responsible for the critical operations and maintenance of electrical and mechanical infrastructure within EdgeConneX data centers. This role reports to the Director of Data Center Operations and plays a key role in ensuring safe, reliable, and continuous operations across assigned sites.

Primary Responsibilities

• Manage projects and operational activities to support customer requirements and ensure 100% uptime

• Initiate and support projects to improve operational processes and procedures

• Ensure the safe, effective, and efficient delivery of critical planned maintenance, in compliance with all EdgeConneX standards and procedures, leveraging qualified contractor and vendor resources with a strong focus on quality

• Ensure the Director of Data Center Operations is fully informed of all critical planned, corrective, and emergent work occurring within the data centers

• Plan and execute customer-requested work in a timely manner, providing clear status updates to both customers and the Director of Data Center Operations

• In coordination with the Director of Data Center Operations:

  • Plan work on critical single-line electrical equipment in accordance with the Planned Preventive Maintenance (PPM) schedule

  • Develop maintenance roadmaps for approval by the Director of Data Center Operations and/or the appointed Authorised Person

• Manage and oversee testing of mission-critical power equipment in accordance with EMEA and global standards

• Ensure all contractor and vendor work is properly logged and tracked within EdgeConneX systems

• Ensure all work performed by contractors and vendors is executed strictly in accordance with approved Methods of Procedure (MOPs)

• Respond during normal working hours to alarms, critical incidents, and emergencies, communicating clearly, calmly, and in line with the site Emergency Response Plan

• Proactively identify opportunities to improve equipment reliability, quality, and efficiency, including initiatives that deliver cost savings without compromising safety or uptime

• Administer project-related changes accurately and in a timely manner, in accordance with EdgeConneX processes and procedures

• Collaborate effectively with internal teams across Operations, Engineering, and other functional groups

• Provide timely on-site response during emergencies to ensure personnel safety and operational continuity

• Monitor multiple sites to ensure compliance with safety, operational, and performance standards

Knowledge, Skills & Abilities

• Strong technical knowledge of data center power systems, including transformers, generators, switchgear, UPS systems, ATS/STS units, RPPs, and associated infrastructure

• Strong written and verbal communication skills, with the ability to lead teams and coordinate effectively across disciplines to drive work to closure

• Demonstrated commitment to operational excellence and continuous improvement

• Proven ability to prioritize and manage multiple projects and responsibilities in a dynamic environment

• Ability to meet committed timelines by leveraging collaboration and support from peers

• Strong team player with the ability to work across multiple disciplines and stakeholder groups

• High attention to detail and strong documentation discipline

Experience & Education

• Relevant technical qualification at NFQ Level 6–8 (e.g., Electrical or Mechanical Engineering, Building Services Engineering, Facilities Management) or equivalent experience

• 10+ years of progressive experience supporting critical facilities, data centers, or comparable mission-critical environments

• Electrical Authorised Person / Competent Person certification in accordance with Irish or UK standards (e.g., Safe Electric, HV/LV Authorisation, or equivalent)

• Formal mechanical and/or electrical training, with a strong focus on power systems

• Health & Safety training appropriate for supervisory roles (e.g., Safe Pass, IOSH Managing Safely, NEBOSH, or equivalent; OSHA30 accepted where applicable)

• Demonstrated experience operating within live data center or other critical infrastructure environments

Title: Lead Mechanical Operations Engineer - New Albany, Ohio Campus

The Lead Mechanical Operations Engineer will support and lead the local data center site team on advanced mechanical engineering duties within the new New Albany, Ohio datacenter campus. This position reports to the Site Chief Engineer and requires someone to be onsite daily.  There is a limited amount of travel (10%) associated with this role domestically. This position certainly has growth potential to management, but it does not have direct reports currently.

Primary Responsibilities

• Provide oversight of critical infrastructure and building mechanical systems.
• Operate critical infrastructure to include CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Issue identification and resolution through RCA and remediation processes.
• Coordination and oversite of maintenance and corrective activities.
• Coordination and oversite of customer requests.
• System analysis and reporting.
• Completion of self-performing PM/CM activities in accordance with ECX standards.
• Development and execution of MOP’s
• Supervise on-site subcontractors.
• Support the regional team as required in support of customer reporting and QBRs.
• Ensure consistent and accurate updates to tickets, WO’s, and associated communications.

Knowledge, Skills & Abilities

• Detailed knowledge of critical infrastructure - to include CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Ability to read and assess single line diagrams, technical manuals and engineering plans.
• Extensive experience carrying out MOP/EOP/SOP
• Strong communications, both written and verbal, coordinating with local and regional team.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage a breadth of responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.

Experience/Education

• 5+ years of experience managing data center mechanical infrastructure
• 3+ years of experience managing a team of service technicians focused in mechanical infrastructure, serving as an escalation point and mentor on the most difficult issues onsite
• Strong, demonstrated interest in data center technology with a passion for continued learning
• Strong knowledge and experience in supporting a fast-paced, demanding environment
• Any experience working in pre-deployment phases of a data center, i.e. pre-construction or construction environments would make a candidate stand out
• Candidates possessing direct experience in leading mechanical engineering efforts at a hyperscale data center facility are highly encouraged to apply

Travel

This position will be located at the New Albany, Ohio EdgeConneX Data Center facility however, regular travel (approximately 10%) will be required to manage additional Data Centers within the Region as well as for annual and quarterly company meetings. 

Title: Senior Data Center Facility Engineer (Cyberjaya, Malaysia)

In close consultation with Data Center management, the Senior Field Engineer will contribute to the maintenance of the technical installations and infrastructure on the Data Centers of EdgeConneX. This position will be based onsite in Cyberjaya, Malaysia, and report to the Data Center Facility Manager.

 Primary Responsibilities

• Responsible for ensuring the safe, effective, and efficient delivery of planned maintenance, that meets all EdgeConneX standards and procedures, by leveraging competent contractor/vendor resources with attention to quality.
• Plans and implements customer requested work in a timely manner. Ensures that the customer and company management are informed on the status and details of the work.
• During normal working hours, responds to alarms, critical situations, and emergencies in a proper and timely manner. Responsible for communicating in a calm and clear manner and in accordance with the emergency response plan.
• Ensures that company management is fully informed and briefed on all planned and corrective work occurring in the Data Center.
• In concert with the operations:
  • Plans work on equipment according to Planned Preventive Maintenance Schedule, including roadmap to be approved by Manager of Operations and/or Nominated person in control of an electrical installation.
  • Prepares detailed Method of Procedure to be approved by Operations Manager and/or nominated person in control of an electrical installation.
  • Organizes all testing of mission critical equipment on the site.
  • Responsible for ensuring that all work being done by contractors/vendors is logged in EdgeConneX systems and is in accordance with the approved Method of Procedure
  • Responsible for ensuring that all work being done by contractors/vendors is completed per MOP, systems is functioning, and workplace is clean.
• Will take initiative to ensure that quality and efficiency standards are raised for all the equipment in the Data Center. This includes finding ways to delivery cost savings to EdgeConneX without sacrificing quality.
• Provide technical leadership during incidents and troubleshooting.
• Train new hires on DC installations and operations maintenance and standards, customers service delivery.
• Finds ways to increase energy efficiency without sacrificing continuity or uptime of the site.
• Administers in a correct and timely manner all executed work in accordance with all process and Procedures.
• Works effectively and efficiently with others inside the organization.
• In Emergencies, is responsible for the timely response to ensure safety and operational continuity on site.
• Is constantly monitoring works on site to ensure that safety standards are met
• This job requires 24/7 on-call support.

Knowledge, Skills & Abilities

• Fluent in English and Bahasa Indonesia.
• Ability to be at the data center location within 30 minutes of being called in for emergencies.
• Strong technical knowledge and operational experience of Mechanical and Electrical systems in use in the Data Center environment including transformers, generators, switchgear, UPS systems, ATS & STS units, RPP units, chillers, CRAC/CRAH units and fire systems.
• Strong technical knowledge of HVAC principles and operations.
• Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Superb ability to prioritize and manage multiple projects/responsibilities.
• Superb ability to meet committed timelines, leveraging assistance/input from peers.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.
• Strong leadership skills.

Experience/Education

• Education level complied with Local standards minimal a M&E or related technical education at Degree Level at minimum.
• Relevant M&E training/education
• Past Safety Completed for Operational Supervisors
• 4+ years of relevant work experience in a data center or other mission critical environment.
• 2+ years of supervisory/lead experience in MEP or a related field, preferably within a data center

Title: Lead Mechanical Operations Engineer - Atlanta, GA Campus

The Lead Mechanical Operations Engineer will support and lead the local data center site team on advanced mechanical engineering duties within the Atlanta datacenter campus. This position reports to the Site Chief Engineer and requires someone to be onsite daily.  There is a limited amount of travel (10%) associated with this role domestically. This position certainly has growth potential to management, but it does not have direct reports currently.

Primary Responsibilities

• Provide oversight of critical infrastructure and building mechanical systems.
• Operate critical infrastructure to include CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Issue identification and resolution through RCA and remediation processes.
• Coordination and oversite of maintenance and corrective activities.
• Coordination and oversite of customer requests.
• System analysis and reporting.
• Completion of self-performing PM/CM activities in accordance with ECX standards.
• Development and execution of MOP’s
• Supervise on-site subcontractors.
• Support the regional team as required in support of customer reporting and QBRs.
• Ensure consistent and accurate updates to tickets, WO’s, and associated communications.

Knowledge, Skills & Abilities

• Detailed knowledge of critical infrastructure - to include CRAH’s, CRAC’s, Chillers, Humidification Systems, De-humidification Systems, RTU’s, CDU’s, and Water Purification Systems.
• Ability to read and assess single line diagrams, technical manuals and engineering plans.
• Extensive experience carrying out MOP/EOP/SOP
• Strong communications, both written and verbal, coordinating with local and regional team.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage a breadth of responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.

Experience/Education

• 5+ years of experience managing data center mechanical infrastructure
• 3+ years of experience managing a team of service technicians focused in mechanical infrastructure, serving as an escalation point and mentor on the most difficult issues onsite
• Strong, demonstrated interest in data center technology with a passion for continued learning
• Strong knowledge and experience in supporting a fast-paced, demanding environment
• Any experience working in pre-deployment phases of a data center, i.e. pre-construction or construction environments would make a candidate stand out
• Candidates possessing direct experience in leading mechanical engineering efforts at a hyperscale data center facility are highly encouraged to apply

Travel

This position will be located at the Atlanta, Georgia EdgeConneX Data Center facility however, regular travel (approximately 10%) will be required to manage additional Data Centers within the Region as well as for annual and quarterly company meetings. 

Data Center Subject Matter Expert (Power)

The SME will be an in-house expert for Power, and responsible for the critical operations and maintenance of mechanical and electrical equipment in data centers. This position reports to Director of Data Center Operations.

Primary Responsibilities

• Manage projects to accommodate towards customers 100% uptime
• Initiate projects for operational processes and procedures
• Responsible for ensuring the safe, effective, and efficient delivery of critical planned maintenance, that meets all EdgeConneX standards and procedures, by leveraging competent contractor/vendor resources with attention to quality
• Ensures that the Director of Data Center Operations is fully informed and briefed on all critical planned and corrective work occurring in the data centers
• Plans and implements customer-requested work in a timely manner. Ensures that the customer and Director of Data Center Operations are informed on the status and details of the work
• In concert with the Director of Data Center Operations:
  • Plans work on critical 1-line equipment according to Planned Preventive Maintenance Schedule, including roadmap to be approved by Director of Data Center Operations and/or Nominated person in control of an electrical installation. (Dutch:” Installatieverantwoordelijke”)
  • Manages all testing of mission critical equipment on the sites according to EMEA/Global standards
  • Responsible for guidelines that all work being done by contractors/vendors is logged in EdgeConneX systems
  • Responsible for guidelines that all work being done by contractors/vendors is being done in accordance with the approved Method of Procedure
• During normal working hours, responds to alarms, critical situations, and emergencies in a proper and timely manner. Responsible for communicating in a calm and clear manner and in accordance with the emergency response plan
• Takes initiative to ensure that quality and efficiency standards are raised for all the equipment in the data centers. This includes finding ways to deliver cost savings to EdgeConneX without sacrificing quality
• Administers in a correct and timely manner all changes due to projects in accordance with all process and procedures
• Works effectively and efficiently with others inside the organization
• In Emergencies, is responsible for the timely response to ensure safety and operational continuity on sites
• Monitors multiple sites to ensure that safety standards are met

Knowledge, Skills & Abilities

• Knowledge of Electrical in the Data center environment including transformers, generators, switchgear, UPS systems, ATS & STS units, RPP units, etc.
• Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects/issues to closure
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Superb ability to prioritize and manage multiple projects/responsibilities
• Superb ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups
• Strong attention to detail

Experience/Education

• Education level complied with by WEB level 4 (WEB = Dutch Adult and Vocational Training Act) with at least 10-years of experience or HBO (B-Sc./B-Eng.)
• LV/HV authorized to switch Certificate (NEN3140-NEN3840)
• Mechanical and/or Electrical training/education, with particular focus in Power
• Safety for Operational Supervisors training (VCA and OSHA30)
• Relevant work experience in a data center or other critical environment
• Willingness to travel up to 30% of the time within EMEA

Data Center Operations Internship 

Location: Warsaw. This is a paid internship. 

Step into the world of data center operations and gain hands‑on exposure to the full spectrum of engineering requirements that keep critical infrastructure running. In this internship, you’ll work closely with our Chief and Field Engineers, collaborating on the day‑to‑day tasks that support a fully operational, high‑performance data center.

Main Responsibilities

• Develop foundational knowledge of Mechanical & Electrical (M&E) equipment, including how key systems operate and support facility infrastructure.
• Conduct visual inspections of M&E equipment to help identify irregularities or potential issues.
• Review and verify work completed by subcontractors, ensuring tasks meet required standards.
• Report findings and observations to Chief Engineers or Field Engineers in a clear and timely manner.
• Support small-scale initiatives by preparing basic project plans and assisting with project management activities such as tracking progress and coordinating tasks.

Knowledge, Skills & Abilities

• Effective communication and interpersonal skills.
• Eager to learn and apply knowledge.
• Basic M&E Knowledge.
• Fluency in English is required; knowledge of Polish is an advantage.

Experience/Education

• Students year 3 or 4 pursuing Mechanical/Electrical Engineering degree.

The Assistant Campus Manager will work directly with the Campus Manger, Regional Manager or Regional Director to monitor, maintain and support EdgeConneX data centers throughout an assigned region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests. He or she will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. This position reports to the Campus Manager, Regional Manager or Regional Director of Operations and will be expected to work closely with the other Regional Managers, Peers, Customer Installation Project Managers and with contract vendors to accomplish their tasks.

Primary Responsibilities

• Support the Campus Manager, Regional Manager or Regional Director in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs
• Ensure all customer SLA requirements are meet and maintained
• Manage a team of highly skilled engineers within your assigned campus
• Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information
• Effectively manage, supervise, and evaluate contract technical labor
• Identifying areas of improvement within your assigned campus to our existing facilities, particularly efficiency and PUE
• Conduct routine, ongoing assessment of the building systems operations
• Ensuring compliance with all safety procedures as well as utilization of protective equipment
• Maintain ongoing communication with tenants, owners, property management and vendors
• Travel can be up to 10-20% of the time

Knowledge, Skills & Abilities

• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables
• Ability to successfully prioritize and manage multiple projects and responsibilities
• Ability to meet committed timelines, leveraging assistance/input from peers
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done’
• A high level of commitment to customer service to both co-workers and clients
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints
• Ability to interact effectively with managers, clients, customers and the general public

Experience/Education

• 7+ years of experience in facility operations or engineering functions
• 2-3 years of experience managing senior field engineers Familiarity with power- and mechanical equipment, HV and LV switchgear and different brands of generators
• Significant data center operations experience, to include detailed knowledge of UPS/PDU/RPP/CRAC/Generator and Security and Fire/Life Safety systems
• Experience with multiple PM cycles for Data Center equipment
• Experience with trouble ticketing systems and Method-of-Procedure processes
• Ability to recommend improvements to dispatch and reporting processes and systems used for contract technical labor
• Experience with Change Management and CMMS systems
• The ability to:
• Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents
• Write and evaluate maintenance procedures
• Develop installation standards and project tracking/management documents
• Experience in the Construction or Real Estate environments a plus
• Education level: HBO in the Netherlands; Certified Electrician in Ireland (having completed Apprenticeship); Electrical/Mechanical Engineering Degree in Poland;
• or equivalent in the relevant country
• Safety for Operational Supervisors (OSHA 30)