Job purpose 

As the Communication Planning and Strategy Executive at aCommerce, you will be a key player in developing and executing communication strategies that enhance the online presence and sales performance of our e-commerce clients. You will be responsible for short video production, live-streaming marketing initiatives, and influencer and affiliate management within the e-commerce ecosystem. 

The role of CPS is to be part of the collaborative team, which consists of marketing, e-store manager, Key Account Management, and demand fulfillment. The CPS is expected to be the project lead from the marketing side, to grow the client’s e-Commerce GMV and revenue. CPS objective is to achieve the project KPI and project profitability, and reporting to (CPS) Communication Planning and Strategy Manager/Supervisor. 

Job Responsibilities:

Communication Strategy: 

• Develop and implement communication plans tailored to clients' e-commerce goals and target audiences. 
• Stay abreast of e-commerce industry trends, technological advancements, and competitor strategies. 
• Collaborate closely with cross-functional teams to ensure consistent messaging and branding across various e-commerce channels. 

Short Video Production: 

• Conceptualize, script, and coordinate to produce short videos that showcase our clients' products and services. 
• Collaborate with the creative team to ensure the video content is aligned with the client's brand and product offerings. 
• Optimize videos for various e-commerce platforms, ensuring they drive engagement and conversions. 

Live Streaming Marketing: 

• Plan and coordinate to execute live streaming campaigns on e-commerce platforms and social platforms to engage with our client's target audiences in real-time. 
• Monitor live streams and media plan (if any) to optimize product visibility and conversion rates.
•  Analyze live streaming performance data and adjust strategies for maximum ROI. 

Influencer and Affiliate Management: 

• Develop and manage influencer and affiliate marketing programs tailored to drive awareness, traffic, and sales for our e-commerce clients. 
• Identify and establish relationships with influential figures in e-commerce platforms and social platforms. 
• Coordinate with influencer and affiliate partners to promote our clients' campaigns effectively.

Reports 

• Track and report weekly or monthly on all activities, in all metrics including the impact of influencer collaborations on e-commerce sales and brand recognition, making data-driven adjustments to optimize program effectiveness. 

Key Requirements 

• Bachelor's degree in communications, marketing, public relations, or a related field
• 3-5 years of experience in a direct field related to communication planning and strategy for e-commerce brands or companies. 
• Deep understanding of e-commerce platforms and their trends. Tiktok is preferable.
• Strong analytical mindset with the ability to leverage data for decision-making.
• Strong understanding of marketing communication theory and principles. 
• Ability to think strategically and creatively. 
• Excellent written and verbal communication and presentation skills. 
• A self-starting attitude – the ability to work independently and take initiatives
• Ability to manage multiple projects simultaneously
• Good command in English

The role:

At aCommerce, the Senior Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Philippines. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Senior Key Account Manager will support the team on the brand in serving as the client’s initial point of communication in executing their social commerce strategy, enabling a consistent social media presence and strong positive brand experience. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities

Responsibilities:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand management team to ensure smooth day to day operations
• Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Technical Qualifications:

• Has a minimum 5 years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
• Previous experience in social commerce, online media, marketing would be a strong point.
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool

Soft Skills & Other Details:

• Superior communication skills in English, written and oral
• Candidate must be proactive and have a problem-solving attitude to client and/or business problems
• Very strong commercial and client-facing abilities
• Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• Entrepreneurial spirit, not afraid of risks and challenges
• Analytical, data driven mindset and detail oriented
• Successful record of communicating and engaging cross functional teams
• Ability to lead projects relating with responsible account and category
• Ability to coach and train key specialists effectively to produce high amounts of results

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Job purpose:
As a Marketing Key Account Manager (MKAM) at aCommerce, you will lead strategic paid media planning and execution for top e-commerce clients across Southeast Asia. Your primary responsibility is to ensure that integrated campaigns across Meta, Google, TikTok, Shopee, Lazada, and other online media effectively drive traffic, conversions, and revenue growth.

You will act as the key liaison between clients and internal teams—including paid media, SEO, CRM, platform specialists, and other key stakeholders—overseeing campaign performance, aligning execution with client KPIs such as GMV and ROAS, and providing strategic insights that drive business impact.

Job Responsibilities:

Client Management
● Serve as the key strategic contact for assigned e-commerce clients.
● Understand client business goals and translate them into actionable digital marketing plans.
● Lead client communications and performance reviews.
● Provide clear briefs and direction to internal teams.
● Maintain strong client relationships and ensure high satisfaction.

Campaign & Project Coordination
● Oversee and manage the execution of campaigns across various platforms.
● Collaborate with internal teams including media planners, creatives, SEO, CRM, and marketplace specialists.
● Ensure campaigns are launched on time, within budget, and meet quality standards.
● Monitor progress, troubleshoot issues, and ensure alignment with overall strategy.

Media, SEO & CRM Collaboration
● Coordinate with MPS (Media Planning Specialist) to develop strategic media plans.
● Review and ensure the completeness and quality of media plans before presentation to clients.
● Ensure SEO and CRM initiatives are aligned with overall campaign objectives.
● Facilitate integration of media, SEO, and CRM efforts to drive performance.

Platform Expertise & Strategy
● Leverage platform-specific knowledge across Meta, Google, TikTok, Shopee, Lazada, and other online media
● Advise clients on platform trends, ad formats, and marketplace best practices.
● Guide optimization strategies to improve ROAS, conversion rates, and customer engagement.

Reporting & Analysis
● Review and consolidate campaign performance data and reports.
● Analyze metrics such as GMV, ROAS, CTR, and CPC to derive actionable insights.
● Present reports and strategic recommendations to clients.
● Use data to inform future media planning and creative direction.

Key Requirements:
● Bachelor’s degree in communications, marketing, public relations, or a related field.
● 6+ years of experience in digital marketing, client servicing, or performance marketing (e-commerce or agency background preferred).
● Team Leadership & Mentorship: Proven ability to lead, motivate, and develop a team of account managers or specialists. Experience in workload management, coaching junior talent, and fostering a high-performance culture.
● Strategic Stakeholder Management: Ability to influence internal cross-functional teams (Media, SEO, CRM) and lead high-level discussions with C-suite or Brand Lead clients.
● Analytical Mindset: Strong ability to leverage data for decision-making and translate complex metrics into executive-level narratives.
● Platform Expertise: Deep understanding of online media platforms including Meta, Google, TikTok, Shopee, and Lazada.
● Project Management: Proven track record of managing multiple large-scale projects simultaneously under tight deadlines.
● Communication: Excellent written and verbal communication skills; ability to present complex strategies clearly.
● Technical Proficiency: High command of MS Office (Excel, PowerPoint, Word).

About the Role

We are looking for a Live Commerce Executive to manage and grow live commerce initiatives across TikTok, Shopee, and Lazada, working closely with both clients and external live commerce agencies. This role is the key bridge between clients, internal teams, and outsourced agencies—supporting co-planning, alignment on promotions and stock, and performance analysis to drive sales growth.

Key Responsibilities

Client Account Management

• Serve as a key contact for assigned clients to align on commercial goals, promotions, pricing, and live commerce plans
• Coordinate client inputs such as KOL list, product priority, key messages, selling angles, and campaign timelines and ensure operational readiness
• Provide performance updates, insights, and recommendations to clients
• Support preparation of campaign proposals, recap decks, and regular business reviews

Live Commerce Planning and Agency Coordination

• Co-plan live commerce campaigns with outsourced agencies
• Align campaign objectives, product focus, and promotional mechanics with client goals
• Manage live commerce calendars and campaign readiness
• Track agency deliverables and timelines

Performance Analysis and Optimization

• Monitor and analyze live commerce KPIs to propose contingency plans
• Review campaign results with agencies and clients to identify areas of improvement
• Translate data into actionable recommendations
• Maintain clear reporting and documentation

Stakeholder Management

• Coordinate with internal teams to support smooth campaign execution by agencies
• Ensure clear communication across stakeholders
• Stay updated on platform tools, trends, and best practices

Requirement

• 1–2 years of relevant experience
• Experience from a media agency, digital agency, or live/social commerce-focused environment
• Experience in account management or client servicing
• Understanding of e-commerce operations and live commerce mechanics
• Familiarity with TikTok, Shopee, and Lazada platforms
• Comfortable working with data and performance reports

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever.

Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join. 

Do you have what it takes to be part of the aTEAM?

aCommerce is currently looking for a-class individuals who can enable brands to become high-performing businesses. Our goal is to help brands achieve optimum performance and reach their targets!

If you are someone passionate about e-commerce -- an individual with the right skills, passion and commitment to bring brands to the next level, then you might just be the person we are looking for. Join the aTEAM as an Associate Key Account Manager!

As an Associate Key Account Manager, you will be the client's main POC leading the end-to-end process, which includes cross-functional activities involving both internal and external stakeholders. You will also be responsible on developing strong relationships with brands, marketplaces and other channels to drive business growth.

Specifically, this role will be:

• Managing fast-growing e-commerce sales of large brands through online marketplaces (Lazada, Shopee, Zalora, 11 Street, JD Central, etc.) and their own webstores
• Designing and implementing high impact promotion campaigns to increase clients' sales
• Ensuring optimal product presentation and visibility on all online channels
• Advising clients on their Ecommerce strategy, in relation to merchandising, promotion planning and marketing activities
• Coordinating with internal (tech, warehouse, marketing) and external parties (marketplaces)
• Potential to evolve to category role with management responsibility

Profile: The ideal candidate should be agile with high drive for results, strong inter-personal skills and is strategic. The role will also require a combination of financial acumen, business development and account management skills:

• 1+ year working experience in e-commerce or International Brands like FMCG, H&B Company, H&B retail, etc (commercial/account management roles)
• Ability to work independently with high level of responsibilities, including direct relation with clients' persons-in-charge
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools
• Ability to work in a fast-moving environment
• Fluent Thai and English

Benefits:

• Competitive salary, monthly incentive, and other benefits.
• Opportunity to work with successful founders and unparalleled exposure to a multicultural team of experts in E-commerce.
• Being at the center of Thailand's Ecommerce ecosystem with strong relationships to all key players in the market
• Work in a fun and casual startup environment with flat hierarchies and a strong international mindset

--

About aCommerce

aCommerce is the leading e-commerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever.

Founded in May 2013, aCommerce has over 1,000 staff across offices and fulfillment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join. 

The role:

At aCommerce, the Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Jakarta. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Key Account Manager will support the team on the brand in serving as the client’s initial point of communication in executing their social commerce strategy, enabling a consistent social media presence and strong positive brand experience. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities

Responsibilities:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand management team to ensure smooth day to day operations
• Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Technical Qualifications:

• Has a minimum two (2) years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
• Previous experience in social commerce, online media, marketing would be a strong point.
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool

Soft Skills & Other Details:

• Superior communication skills in English, written and oral
• Candidate must be proactive and have a problem-solving attitude to client and/or business problems
• Very strong commercial and client-facing abilities
• Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• Entrepreneurial spirit, not afraid of risks and challenges
• Analytical, data driven mindset and detail oriented
• Successful record of communicating and engaging cross functional teams
• Ability to lead projects relating with responsible account and category
• Ability to coach and train key specialists effectively to produce high amounts of results

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

The role:

At aCommerce, the Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Philippines. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Key Account Manager will support the team on the brand in serving as the client’s initial point of communication in executing their social commerce strategy, enabling a consistent social media presence and strong positive brand experience. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities

Responsibilities:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.
• Advising and executing end-to-end social commerce strategy for International brand owners (such as Global brands, FMCG brands etc.). This will include content, sales monitoring, analysis on how to grow demand, supply management and promotion management as well as business analytics.
• Coordinating with internal departments (tech, warehouse, marketing) and external parties (ad agencies) to troubleshoot and resolve business issues
• Support the Brand management team to ensure smooth day to day operations
• Build strong rapport with clients that include managing relationships with internal and external stakeholder

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast-growing e-commerce sales of large brand owners through their own web-store or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Present analysis and recommendations to key stakeholders both client-side and internally

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• Scope of Work (SOW) & Trade Agreement management for existing accounts and input industry insight to SD for new customers.

Technical Qualifications:

• Has a minimum two (2) years of working experience in an ecommerce company, internet start-up or in an international brand (e.g. FMCG, retailer or consulting industries)
• Previous experience in social commerce, online media, marketing would be a strong point.
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tool

Soft Skills & Other Details:

• Superior communication skills in English, written and oral
• Candidate must be proactive and have a problem-solving attitude to client and/or business problems
• Very strong commercial and client-facing abilities
• Demonstrated ability to exceed client expectations and incorporate urgency and strong service ethic into all aspects of the job
• Entrepreneurial spirit, not afraid of risks and challenges
• Analytical, data driven mindset and detail oriented
• Successful record of communicating and engaging cross functional teams
• Ability to lead projects relating with responsible account and category
• Ability to coach and train key specialists effectively to produce high amounts of results

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

At aCommerce, our employee's personal and professional growth matters. And this is the reason why we give them holistic learning and development opportunities in order for them to achieve their career aspirations and goals.

At aCommerce, the Key Account Manager is a role carved out to meet the changing consumer demand and this position is based in Philippines. This individual aims to serve as an extension of our clients’ businesses ensuring proper management and execution of the ecommerce strategy in social commerce on their behalf. This would include developing, managing and executing promotional and marketing campaigns and overall fulfillment execution, smooth day to day operations.

The Key Account Manager will be the client’s primary point of communication to develop and assist in strategy and execution of platform initiatives related to user acquisition, retention, and engagement initiatives. You will also work closely with various stakeholders to provide solutions to instill loyalty with the brand/s’ growing customer base while directly coordinate with different stakeholders to understand the wants and needs of the market, while ensuring that relevant programs are being created for all stages of the customer journey.

Responsibilities

Specifically, this role will be doing:

• Strategize, execute, and monitor ad campaigns to optimize investment efficiency and achieve predefined KPIs. 
• Define and manage audience targeting, creative assets, budget distribution, tracking, and other levers contributing to campaign performance
• Analyze and report channel performance to guide management’s decision-making; this includes but is not limited to daily performance tracking and post-campaign analyses

Qualifications

• 4+ years of work experience in online paid media / performance marketing campaign management, from strategy to execution and analysis; hands-on experience in Google Ads or Facebook Ads Manager is a huge plus
• Strong familiarity with the online advertising landscape, key players, technologies, metrics, and algorithms
• Analytical and proven track record in using data to measure performance and make decisions; highly proficient in MS Excel; SQL knowledge is a plus
• Ability to effectively communicate with cross functional teams and external stakeholders
• Displays a strong sense of ownership and can drive results with minimal supervision
• E-commerce experience is preferred but not required

About aCommerce

aCommerce is the leading ecommerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal, Samsung, and Unilever. Founded in May 2013, aCommerce has over 700 staff across offices and fulfillment centres in Singapore, Thailand, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

aCommerce DNA

Everyone in aCommerce lives by a set of core values that we call our DNA. These core values serve as the guide in how we work towards our common goals and targets.

• Customers above all: The customer is at the heart of everything we do. Their success is our success.
• Lead by example: Earn respect through hard work and perseverance, not seniority.
• Solve problems: A “can do” attitude solves a multitude of problems.
• Lean on your teammates: Replace “I” with “we”. Collaboration brings you a long way.
• Keep it real: Our diversity makes us strong, we treat each other equally and respectfully.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join.

Do you have what it takes to be part of the aTEAM?

aCommerce is currently looking for a-class individuals who can enable brands to become high-performing businesses. Our goal is to help brands achieve optimum performance and reach their targets!

If you are someone passionate about e-commerce -- an individual with the right skills, passion and commitment to bring brands to the next level, then you might just be the person we are looking for. Join the aTEAM as an Associate Key Account Manager!

As an Associate Key Account Manager, you will be the client's main POC leading the end-to-end process, which includes cross-functional activities involving both internal and external stakeholders. You will also be responsible on developing strong relationships with brands, marketplaces and other channels to drive business growth.

Specifically, this role will be:

• Managing fast-growing e-commerce sales of large brands (such as Nestlé, L'Oréal, Ray-Ban, AIS, etc.) through online marketplaces (Shopee, Lazada, Zalora, 11 Street, LINE, etc.) and their own webstores
• Designing and implementing high impact promotion campaigns to increase clients' sales
• Ensuring optimal product presentation and visibility on all online channels
• Advising clients on their Ecommerce strategy, in relation to merchandising, promotion planning and marketing activities
• Coordinating with internal (tech, warehouse, marketing) and external parties (marketplaces)
• Potential to evolve to category role with management responsibility

Profile: The ideal candidate should be agile with high drive for results, strong inter-personal skills and is strategic. The role will also require a combination of financial acumen, business development and account management skills:

• 2+ year working experience in e-commerce or International Brands (Marketing, commercial/account management roles)
• Ability to work independently with high level of responsibilities, including direct relation with clients' persons-in-charge
• Good knowledge of Excel, PowerPoint and ability to quickly adapt to new software and tools
• Ability to work in a fast-moving environment
• Fluent English
• Fresh graduates are welcome!

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About aCommerce

aCommerce is the leading e-commerce enabler and e-distributor in Southeast Asia, delivering retail solutions for global brands such as L’Oreal and Unilever.

Founded in May 2013, aCommerce has over 1,000 staff across offices and fulfilment centres in Singapore, Thailand, Malaysia, Indonesia and the Philippines.

The company is committed to equal opportunities for all of employees and to a work environment free of discrimination and harassment. All employment decisions at aCommerce are based on business needs, job requirements and individual qualifications, without regard to race, religion or belief, gender, sexuality, age, family or parental status, or any other status that may be protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.

The aTeam is made up of highly ambitious individuals driven to innovate, build and succeed and is always looking for like-minded self-starters to join. 

Job purpose

As a Marketing Key Account Manager (MKAM) at aCommerce, you will lead strategic paid media planning and execution for top e-commerce clients across Southeast Asia. Your primary responsibility is to ensure that integrated campaigns across Meta, Google, TikTok, Shopee, Lazada, and other online media effectively drive traffic, conversions, and revenue growth.

You will act as the key liaison between clients and internal teams—including paid media, SEO, CRM, platform specialists, and other key stakeholders—overseeing campaign performance, aligning execution with client KPIs such as GMV and ROAS, and providing strategic insights that drive business impact.

Job Responsibilities:

Client Management

• Serve as the key strategic contact for assigned e-commerce clients.
• Understand client business goals and translate them into actionable digital marketing plans.
• Lead client communications and performance reviews.
• Provide clear briefs and direction to internal teams.
• Maintain strong client relationships and ensure high satisfaction.

Campaign & Project Coordination

• Oversee and manage the execution of campaigns across various platforms.
• Collaborate with internal teams including media planners, creatives, SEO, CRM, and marketplace specialists.
• Ensure campaigns are launched on time, within budget, and meet quality standards.
• Monitor progress, troubleshoot issues, and ensure alignment with overall strategy.

Media, SEO & CRM Collaboration

• Coordinate with MPS (Media Planning Specialist) to develop strategic media plans.
• Review and ensure the completeness and quality of media plans before presentation to clients.
• Ensure SEO and CRM initiatives are aligned with overall campaign objectives.
• Facilitate integration of media, SEO, and CRM efforts to drive performance.

Platform Expertise & Strategy

• Leverage platform-specific knowledge across Meta, Google, TikTok, Shopee,  Lazada, and other online media 
• Advise clients on platform trends, ad formats, and marketplace best practices.
• Guide optimization strategies to improve ROAS, conversion rates, and customer engagement.

Reporting & Analysis

• Review and consolidate campaign performance data and reports.
• Analyze metrics such as GMV, ROAS, CTR, and CPC to derive actionable insights.
• Present reports and strategic recommendations to clients.
• Use data to inform future media planning and creative direction.

Key Requirements:

• Bachelor's degree in communications, marketing, public relations, or a related field
• 3-4 years of experience in digital marketing, client servicing, or performance marketing (e-commerce or agency background preferred).
• Strong understanding of online media platforms including Meta, Google, TikTok, Shopee, and Lazada.
• Strong analytical mindset with the ability to leverage data for decision-making.
• Strong understanding of marketing communication theory and principles.
• Ability to think strategically and creatively.
• Excellent written and verbal communication skills.
• A self-starting attitude – the ability to work independently and take initiatives
• Ability to manage multiple projects simultaneously 
• Good command of MS Office, MS-EXCEL, MS-POWERPOINT, MS-WORD