Reports To 

Sr. Manager - Embedded Systems / Sr Manager of Embedded Software 

What You Will Be Doing 

 As a Technical Program Manager, you will work to help the team understand requirements, help track and deploy embedded software solutions. 
 
Responsibilities 
 

• Working with product management, program managers, engineering managers, hardware, regulatory and other teams to understand and document technical requirements, ensure these are signed-off. 

• Ensure requirements are fully understood and implementation matches expectations. 

• Own and coordinate the embedded software release schedules and work with engineering managers to drive teams to meet committed delivery dates. 

• Actively groom the product backlog and ensure that the features and bugs are prioritized properly in a release 

• Help EPMs and EMs in managing scrum and agile methodologies 

• Evangelize and promote engineering best practices. 

• Work with customer support, QA and management to define errata for a release. 

• Actively work and influence next gen technology based requirements for the embedded software 

What You Will Bring to ChargePoint 

A Staff Technical Program Manager  drives successful delivery of complex, hardware‑software programs by aligning engineering execution with business goals. Through deep technical expertise and cross‑functional leadership, they proactively manage risks, dependencies, and quality across firmware, hardware integration, and regulatory constraints. At the staff level, they also scale impact by improving systems and processes, influencing technical strategy, and ensuring embedded platforms deliver long‑term reliability and customer trust.  

Requirements 

• Demonstrated ability to deliver and support embedded and/or cloud-connected software running on commercial/industrial hardware. 

• Demonstrated ability and inclination to make critical system-level design decisions to drive projects from start to finish 

• Experience with working through bring up and delivery phase of new embedded systems / technology products 

• 8+ years of experience working on embedded system products using C/C++ 
• BS in Computer Science or equivalent (MS preferred) 

Preferred 

• Exposure in connectivity architecture using Wireless (Cellular, Wi-Fi, Bluetooth and NFC), and wired (Ethernet, CAN) interfaces a plus 

• C/C++ coding in a Linux environment; modern C++ is preferred 

• Working with EV / EVSE products is a big plus 

Location 

Gurgaon, India 

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are seeking a Senior Technical Program Manager (TPM) to join our growing Gurugram Products & Technology team to devise, implement and improve processes (and associated tools) and apply technical judgement to help MongoDB engineers succeed in building and delivering a new platform we are building to make it easier for customers to build AI applications using MongoDB. 

As a Senior TPM on this new team, you will own processes across the engineering department, ensuring teams operate smoothly from idea to release and for every step in between. You will be working closely with Engineering and Product teams distributed in India, EMEA and US. You will be the owner of processes that ensure this critical team is able to seamlessly execute on their plans as they work closely with early customers on deployments. 

MongoDB engineering teams pride themselves on building high-quality software and living MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Work closely with and facilitate communication between research, product management, product engineering, product design peers as well as other teams within the company to define the first version and future evolution of the service 
• Communicate and facilitate resolution of potential issues as we become aware of them
• Act as a steward for the tools that power our engineering operations (including wiki, project management software, retrospective tools etc)
• Track and ensure success of engineering deliverables and release tasks
• Continually improve processes to ensure more efficient releases

Qualifications

• 4+ years experience of working in an Engineering organization with high scale cloud or multi-cloud software projects in a program / project management, development or administrative role
• Degree in Computer Science, Mathematics, Engineering, Statistics, related fields or equivalent industry experience
• Ability to maintain a strategic view of our software engineering process even while executing on the detailed tasks of day-to-day development
• Skilled at communicating with a diverse set of engineers, product managers, and leadership
• Hyper-organized and capable of juggling all of the data created by work across Core Engineering
• Knowledgeable of and experienced with implementing agile/Scrum best practices
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Experienced in successfully delivering complex cross-functional projects
• Able to appreciate the engineering concepts being discussed, allowing them to facilitate discussion and flesh out the details required to ensure successful delivery
• Experienced in gathering process pain points from team members and stakeholders and devising improvements to address them
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Strong verbal and written technical communication skills, desire to collaborate with colleagues
• Eager to learn, with a strong technical background

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 1273354604

We’re looking for a highly analytical, systems-oriented, and detail-obsessed Sr. Startup Program Operations Manager to build and scale the operational backbone of the MongoDB for Startups Program.

This is a highly execution-focused role, ideal for someone who thrives on creating structure and organization in high-growth environments. You will own the systems, processes, and operational rigor that power the MongoDB for Startups program, from application evaluation to lifecycle communications and performance dashboards. You will ensure high-quality startups are identified, supported appropriately, and activated within MongoDB’s ecosystem.

This is a high-impact role within MongoDB’s startup efforts, working closely with Marketing, Sales, Partnerships, Finance, and Operations to ensure the program’s durability, credibility, precision, and measurable business impact.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Position Expectations

• Own end-to-end operational management of the MongoDB for Startups application process, including review, qualification, tiering, and approvals
• Evaluate applications to ensure alignment with program criteria, leveraging both internal and external data sources to validate applications 
• Ensure approved startups receive appropriate credit allocations and program resources based on established tiering and program stipulations
• Serve as the primary point of contact for inbound startup program inquiries, managing requests with clarity and efficiency
• Build and maintain reporting infrastructure to track applications, acceptances, activation rates, consumption, and program ROI
• Support the broader startup marketing function through lead management, campaign uploads, lifecycle nurture development, and scalable engagement workflows
• Partner cross-functionally to align the startup program with Sales, Marketing, Finance, and RevOps workflows
• Continuously identify bottlenecks and inefficiencies, implementing process improvements that elevate speed, quality, and transparency

The right candidate for this role will be

• 5–8 years of experience in program management and operations, startup ecosystem programs, revenue operations, growth operations, or a similar operational function
• Experience communicating directly with customers, with the ability to triage high volumes of inbound inquiries, prioritize effectively, manage escalations, and respond with clarity and professionalism
• Experience managing or operating structured, global, tiered programs at scale
• Strong analytical capabilities, with experience building dashboards and deriving insights from data
• Deep operational discipline with strong attention to detail and process documentation
• Comfortable working cross-functionally and navigating ambiguity in a fast-moving startup ecosystem
• Excellent written communication skills
• Passionate about supporting high-quality founders and building operational excellence behind a best-in-class startup program

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273372526

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software.

The IT Go-to-Market organization is looking for a seasoned Staff Technical Program Manager to help drive technology initiatives that support Sales, Marketing, and deal strategy with a strong emphasis on high-impact Cross functional GTM and AI initiatives. The team partners closely with Go-to-Market leaders to enable revenue growth, improve seller and marketer productivity, and accelerate deal execution through scalable, data-driven solutions.

We are looking to speak to candidates who are based in Gurugram / Bengaluru for our hybrid working model.

Position Expectations

• Proactively keep stakeholders informed, connect inputs across documents and workstreams, identify gaps, and clearly articulate risks, tradeoffs, and recommendations
• Demonstrate expertise in creating concise briefs and presentations tailored to stakeholder needs, enabling effective decision-making at all level
• Excel at tracking workstreams, managing dependencies, and driving tasks to closure, ensuring accountability and timely delivery
• Lead the planning and execution of large, cross-functional programs, including pilots, go-live readiness, enablement, and post-launch stabilization
• Leverage technical acumen and analytical skills to drive technical programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to technical program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with key stakeholder groups across the organization
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in a PMO and/or engineering organization leading complex cross-functional technical programs
• Experienced with 3+ years of IT and/or engineering background
• Proven experience managing large, complex, technology-enabled programs supporting Go-to-Market (GTM) stakeholders
• Strong understanding of GTM functions, CRM platforms, and Lead-to-Quote processes
• Demonstrated ability to work closely with Product Managers and engineering teams, with a solid grasp of the capabilities, workflows, and processes that drive engineering excellence and productivity
• Skilled at partnering with business stakeholders to break down engineering challenges and translate abstract goals into clear, actionable plans
• Capable of participating in product reviews and design discussions, effectively articulating trade-offs, decisions, outcomes, and next steps
• Adept in use of AI in Program management for reporting, task tracking and day to day operations
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Smartsheet PPM, GSuite etc)
• Familiar with MongoDB or a comparable technology

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263324264

About PayPay India Referral Hiring 

▼About PayPay India Referral Hiring 

At PayPay India, we are strengthening our referral hiring activities (hiring through referrals from employees)! To be eligible for this program, applications must be made based on referral from an acquaintance or a friend who is currently working for PayPay India or PayPay corporation in Japan.

If you can relate to the "PayPay 5 senses" which are important work values for PayPay group employees, you will surely enjoy working in this environment! Let's create the No. 1 fintech company together!

To apply for a job opening, please click on the “ENTRY” button on this page and fill in the necessary information. Our Hiring team will be in touch with you soon!

*1 To apply via this program, you need to fill in the name of the employee working at PayPay India Private Limited. or PayPay corporation in Japan. (the person who is referring you to the company).

*2 After your application is complete, we may ask the employee you have stated in the form to confirm whether or not he/she has introduced you to the job opening.

*3 This form must be completed by the applicant (no substitutions)

Current Job openings at PayPay India

1. Backend Engineer
2. Senior Backend Engineer
3. QA Engineer
4. Cloud Infrastructure Engineer (AI/ML Ops)
5. Cloud Infrastructure Engineer (K8 & NW Specialist)
6. Product Designer (UX/UI)
7. Site Reliability Engineer
8. Senior Product Manager (Anti-Fraud)

▼About PayPay India

Six elements for the ideal candidates at PayPay Group

▼Six elements for the ideal candidates at PayPay Group

【Unparalleled speed】
Discover for yourself the important things that need to be done and implement ways to reach the best results at the fastest speed possible for the organization.

【Commitment】
As a professional, commit to the growth and business goals of the organization and create impactful results by your ownership.

【Logical thinking】
Think logically and structurally to bring real communication.

【Curiosity and questioning mind】
Keep your curiosity about new things and your challenges along with a continuous questioning mind and enjoy such circumstances in a future-oriented manner.

【Problem solving】
Take a proper approach towards both explicit and potential business/organization challenges to lead solutions involving others.

【True opinion and communication skill】
Communicate your opinions to others in a flat manner to ensure mutual understanding and to keep things moving forward.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)
  

  Remarks

  The development center requires you to work in the Gurugram office to establish the strong core team.
  Remote / Hybrid will be introduced once we have achieved the goal.

Work Hours

• In principle, 10:00am-6:45pm (actual working hours: 7h45m + 1h break)

Holidays

• Every Sat/Sun/National holidays/Company-designated Special days

Paid leave

• PL (Privilege leave), CL (Casual Leave), Other special leaves

Salary

• Annual salary paid in 12 installments (monthly)
  Based on skills, experience, and abilities

Hiring Process

・Application Review

・Coding-test

・ 1 - 3 Interviews (online)

* An aptitude test, code challenge (online) and some assignments, reference check may be happening depending on the positions you apply.
Those details will be explained after the application review.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

As the Lead for Proactive Moderation Operations, you will own daily operations for our proactive human moderation efforts. You will be Roblox’s subject matter expert for proactive moderation tooling and processes, as well as interpreting grey area policies and detecting/moderating new abuse trends. You will lead a team of content investigators to apply rapid and accurate labels, serving as an expert judge weighing tradeoffs between false positive rates, speed, and urgency. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations. 

You will report to the Senior Manager, Moderation Operations.

You Will:

• Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content
• Serve as the top subject matter expert for proactive tooling and processes
• Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation
• Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties
• Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
• Ensure that your team is meeting performance metrics; define goals and provide coaching as required
• Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
• This role requires on-call work at weekends on a rotational basis
• This role involves exposure to graphic and/or objectionable content

You Have:

• Bachelor's degree in business, operations, or a related field
• 5 years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 1-2 years managing a team, demonstrating an ability to hire and manage a team
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

As the Manager of Moderation Escalations, you will architect a world-class global safety program from the ground up. Leading systems and a specialized team that didn't exist two years ago, you’ll hire and mentor specialists to transform escalations into strategic insights and defect reduction initiatives. Partnering with Global Product, Engineering, and Policy, you’ll drive industry-leading responses while serving as the senior moderation lead and mentor for our India organization.

You Will:

• Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine.
• Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes.
• Recruit, hire, and lead a specialized team of Moderation Escalation Specialists, fostering a culture of high accountability, rapid problem-solving, and continuous learning.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies.
• Partner deeply with Product and Engineering to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks
• Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work at weekends on a rotational basis.
• This role involves exposure to graphic and/or objectionable content.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations or policy role in Trust and Safety or content moderation, with a focus on content safety moderation workflows and threat hunting.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

As the Manager of Support Escalations, you will build on a world-class internal escalations team. Leveraging existing vendor expertise and internal systems, you’ll be setting the tone and voice for how we engage with our internal customers. From building policies and procedures for sensitive escalations, to establishing routines on data collection and insights sharing, this role will be pivotal to our growing support ecosystem. We’re not talking about your everyday account issues. You’ll be working with product, legal, developer relations and legal to support the highest profile cases that come through. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that.

You will report to the Trust and Safety Operations Manager.

You Will: 

• Build upon and drive a world-class internal escalations and insights program, evolving our escalation systems and engagement methods. 
• Transition the program from transactional response to proactive prevention by identifying root causes of support and economy errors and partnering with cross-functional teams to implement systemic fixes.
• Transform raw escalation data into actionable insights, providing leadership with visibility into emerging trends and the effectiveness of our current policies.
• Partner with Product Support Managers to brainstorm and implement new policies and procedures across support operations derived from internal escalation insights. 
• Ensure industry-leading response times and high-quality resolutions for complex escalations maintaining strict SLAs while upholding the highest standards of accuracy and empathy.
• This role requires collaboration with team members based in California, USA.
• This role requires on-call work and weekends on a rotational basis.

You Have:

• Bachelor's degree or equivalent experience in business, operations, or a related field
• 8 years of experience in an operations leadership role focused on executive, legal, financial or high impact internal escalations.
• 2-4 years experience managing people to include coaching and development.
• Strong program management skills, with experience leading projects at scale
• Experience developing processes to improve operational efficiency
• Experience using data to lead decision-making
• Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

You Are:

• Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
• Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions.
• Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
• Team-oriented: You lift up your peers and find ways to make the team stronger.

Job Description

PayPay India growth is driving a rapid expansion of PayPay India product teams and the need for a Senior Technical Program Manager to drive more features to deliver and accelerate further growth. PayPay India Private Limited applies different SDLC methodologies to develop our products, continuously tailoring them, aligning the company's strategies to pursue the speed. 

A successful candidate will drive the product team's product workup and delivery, as well as foster the advanced agile culture that fits PayPay India  speed and scale of the company by establishing a new better PayPay product delivery life cycle.

Main Responsibilities 

• Foster Agile methodologies, principles, and practices within the teams. 
• Develop and tailor the PayPay SDLC framework aligned with industry Agile best practices and PayPay's strategies. 
• Plan and cultivate Agile maturity at the team level and scale it to the divisional level. 
• Manage multiple technical projects concurrently, ensuring timely delivery and superior outcomes. 
• Monitor the status of the development project, including progress, issues, timelines, and risks. Communicate transparently with stakeholders. 
• Coordinate and facilitate daily/weekly meetings with stakeholders. 
• Cultivate a collaborative environment that promotes visibility and transparency among teams. 
• Provide support in maintaining task management software.

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. 
• 10+ years of relevant work experience, including 7+ years in a senior technical program management role. 
• Proven experience leading complex technical projects, driving organizational transformation initiatives (such as Agile adoption), and applying Agile methodologies (Scrum, Kanban, etc.). 
• Proven leadership in large-scale programs or managing multiple complex projects simultaneously. 
• Demonstrated success in leading large-scale programs or managing multiple complex projects simultaneously, with a focus on strategic planning and driving organizational goals. 
• Strong analytical and problem-solving skills, with the ability to gather data, identify risks, and develop solutions. 
• Experience in project planning, resource allocation, risk management, and budgeting. 
• Excellent written and verbal communication skills to effectively interact with technical and non-technical stakeholders at all levels. 
• Strong interpersonal skills to build relationships, facilitate discussions, and manage teams.

Preferred Qualifications

• Technical adaptability with knowledge of programming languages, platforms, and technologies relevant to the organization. 
• Proficiency in using program management tools (Jira, Confluence, etc.) to streamline project execution. 
• Experience in the FinTech industry, with knowledge of financial systems, regulations, and security standards. 
• Business-level English fluency for effective collaboration in a dynamic environment.
• Agile Expertise Certification in Agile methodologies (CSM, SAFe, PMI-ACP, etc.), demonstrating commitment to continuous improvement and team-based delivery models. 
• Strong interest in Pay2 DC Culture
• Leverage AI/LLM-based tools in daily workflows (e.g., code development, reviews, testing, debugging, documentation), while ensuring human oversight, judgment, and            accountability drive the final product.
• [Extra requirements depending on the potential team it has been identified]

Remarks

＊Please note that you cannot apply for PayPay (Japan-based jobs) or other positions in parallel or in duplicate.

PayPay 5 senses

• Please refer PayPay 5 senses to learn what we value at work.

Working Conditions 

Employment Status

• Full Time

Office Location

• Gurugram (Wework)

     ※The development center requires you to work in the Gurugram office to establish the strong core team.
     　

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 

• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

We are seeking an experienced and strategic Program Manager to lead our Data & Analytics initiatives. This role is pivotal in driving the successful delivery of complex, cross-functional data projects. You will be responsible for overseeing the entire program lifecycle, from initial conception to final deployment, ensuring that our data solutions align with business objectives and drive data-driven decision-making across the organization. You will work in a dynamic environment that leverages cutting-edge technologies, including Google Cloud Platform (GCP), Databricks, Tableau, and Anaplan.

RESPONSIBILITIES

• Lead the planning, execution, and delivery of large-scale data and analytics programs, ensuring they are on time, within budget, and meet the highest quality standards.
• Serve as the primary point of contact for all program-related communications, effectively engaging with stakeholders at all levels, from technical teams to executive leadership, to ensure alignment and transparency.
• Collaborate with product managers, data scientists, and business leaders to define the program roadmap, strategy, and key performance indicators (KPIs) for our data and analytics initiatives.
• Facilitate seamless collaboration between various teams, including data engineering, data science, business intelligence, and IT, to ensure cohesive and integrated project execution.
• Proactively identify, assess, and mitigate program risks and issues, developing contingency plans to ensure program success.
• Manage program resources, including budget, personnel, and technology, to optimize efficiency and effectiveness.
• Drive continuous improvement in our program management processes, methodologies, and tools to enhance the efficiency and effectiveness of our data and analytics delivery.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• 5+ years of experience in program management, with a proven track record of successfully delivering complex, technical projects.
• Strong understanding of the full project lifecycle, from requirements gathering to deployment and support.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and negotiate effectively with a wide range of stakeholders.
• Proven ability to manage multiple projects simultaneously in a fast-paced, agile environment.

PREFERRED QUALIFICATIONS

• Experience working in a data-centric environment with a strong understanding of data warehousing, data modeling, and business intelligence concepts.
• Hands-on experience with cloud platforms, preferably Google Cloud Platform (GCP)
• Familiarity with big data technologies such as BigQuery and Databricks for data engineering and machine learning.
• Experience with data visualization tools, particularly Tableau, for creating insightful and actionable dashboards.
• Knowledge of enterprise performance management solutions like Anaplan for business planning and modeling.
• PMP, Agile, or other relevant project management certifications.

Department: Customer Acquisition
Reports To: Sr. Director of Acquisition Ops

Role Overview

- We are seeking a highly organized and execution-driven ANP Operations Manager to support the operational backbone of our global partnerships and affiliate ecosystem.  

- This role will be responsible for managing partner lifecycle operations, systems administration, data governance, commission processes, and supporting the transition and optimization of our Partner Relationship Management (PRM) infrastructure.

- The ideal candidate combines strong operational rigor, systems thinking, data accuracy, and cross-functional coordination skills to ensure our partnerships function smoothly, scale effectively, and deliver measurable commercial outcomes.

Key Responsibilities

1) Partner & Platform Operations

• Maintain PAYO internal systems for partner lifecycle processes across (onboarding, status updates, account transitions, deactivations).
• Manage system integrity including partner account setup, permissions, and ownership transfers.
• Support offer and campaign configuration, updates, and periodic clean-up.
• Monitor partner activity logs and support troubleshooting requests from regional partnership teams
• Ensure data accuracy and compliance across partner management platforms.

2) CRM & Data Operations

• Support lead routing and source mapping within CRM systems in coordination with Marketing and regional partnership teams.
• Perform bulk data updates, uploads, and conversions.
• Maintain structured partner and account records across systems.
• Ensure clean data governance standards and documentation.

3) Back-Office & Program Operations

• Support offer management and internal tagging processes to enable accurate reporting and syncing.
• Maintain proper linkage between partners, programs, and payout entities.
• Manage account restrictions and operational escalations as requested by regional managers.
• Coordinate cross-functionally to resolve operational blockers.

4) Partner Commissions & Reconciliation

• Execute monthly partner commission processes in alignment with regional and central approvals.
• Maintain payout tracking and reconciliation documentation.
• Handle payout inquiries, adjustments, bonuses, and corrections.
• Collaborate with Finance and Accounting teams to ensure accurate and timely payments.
• Continuously improve payout accuracy and transparency processes.

5) PRM Implementation & Optimization

• Support the transition to and ongoing optimization of the Partner Relationship Management (PRM) platform.
• Map existing processes into scalable system workflows.
• Build and document SOPs to ensure operational consistency.
• Conduct QA and support deployment phases.
• Assist in feature rollouts and partner readiness enablement.
• Serve as a central operational contact for PRM-related requests.

Qualifications & Experience

• 5+ years of experience in partnerships operations, channel operations, affiliate operations, or revenue operations.
• Strong experience working with CRM systems (e.g., Salesforce or equivalent).
• Experience working with PRM tools and/or affiliate management platforms.
• Strong analytical and data management skills.
• Proven ability to manage cross-functional coordination with Sales, Marketing, Finance, and Product teams.
• Experience running commission processes and reconciliations is a strong advantage.
• Highly detail-oriented with strong documentation and process-building skills.

Role Summary:

The Total Rewards Program Manager leads global Total Rewards programs spanning compensation, benefits, mobility, and M&A integration. This role manages complex TR initiatives, drives global cycles and governance, delivers analytical insights, and shapes scalable TR frameworks. The Program Manager partners closely with senior leaders and cross-functional teams across regions and operates with a high degree of autonomy, accuracy, and judgment.

What You’ll Do:

Global Program & Project Management:

• Manage global TR programs, including compensation cycles, governance updates, pay frameworks, and wellbeing initiatives.
• Build scalable TR processes, tools, playbooks, and documentation to support global consistency.

Compensation:

• Manage global benchmarking cycles, survey submissions, job matching oversight, and analysis.
• Lead updates to global salary ranges, pay structures, and global compensation frameworks in partnership with TR leadership.
• Deliver compensation modeling, insights, and recommendations for global roles.

Global Benefits & Wellbeing:

• Contribute to evaluation, alignment, and enhancement of global benefits and wellbeing programs.
• Partner with TR leadership on global harmonization work and vendor review cycles.

Global Mobility:

• Support TR work for global relocations, assignments, and transfers.
• Develop compensation recommendations, cost estimates, and mobility frameworks.
• Partner with HRBPs, Finance, Legal, and Talent Acquisition to ensure consistent and compliant mobility processes worldwide.

M&A Integration:

• Manage TR workstreams in acquisitions, including due diligence, compensation and benefits analysis, job mapping, and integration planning.
• Drive harmonization of acquired populations into Payoneer’s global TR programs and systems.

Governance, Compliance & Policy:

• Maintain strong approval frameworks, documentation, and audit-ready TR processes.
• Ensure global policy alignment in partnership with TR leadership and cross-functional stakeholders.

Analytics, Reporting & Insights:

• Create advanced reports, modeling, and dashboards to support TR decision-making.
• Use Excel extensively; familiarity with PowerBI or Python is an advantage.

Stakeholder Management & Communication

• Partner with senior leaders, HRBPs, TA, Legal, Finance, and People Services across regions.
• Develop manager-friendly global TR communications, guides, and training materials.

What We’re Looking For

Experience & Skills:

• 5–7+ years in Total Rewards, Compensation, or related fields with global program experience.
• Strong experience leading compensation cycles or global TR projects.
• Advanced Excel/G-Sheets; PowerBI/Python experience is a plus.
• Strong communication and stakeholder-management skills; able to influence at senior levels.
• Experience with mobility and M&A integration is an advantage.

Mindset:

• Operates well in ambiguity and brings structure, clarity, and accuracy.
• Fast learner with strong judgment and a proactive approach to problem-solving.
• Highly collaborative, dependable, and comfortable working across time zones.
• Curious, improvement-oriented, and motivated to build efficient global TR systems.

What’s the job?

· Serving as the subject matter expert and be the primary contributor to lifecycle marketing strategy and tactics for activating the “marketing managed” segment of customers globally

· Serving as a thought leader to identify and create engagement roadmap, develop champion and challenger strategies to optimize results in an ongoing fashion across the entire global customer base

· Working with rest of Lifecycle Marketing, Product Marketing, Customer Journey, Portfolio, and other stakeholders to engage in Customer Journey Mapping. This involve analysing critical customer touch points with the organization and maximizing commercial opportunities through timely and relevant engagement strategy and tactics.

· Tracking, reporting, and analyzing key trends to identify ongoing opportunities for program improvements

· Driving global Marketing managed customer revenue and profitability, including customer engagement, product adoption and usage by cohort, retention and average lifetime revenue per customer.

· Innovating and experimenting on how we connect with our customers at key points in their journey to drive meaningful growth at the global scale, with an expanded set of channels and touchpoints.

· Developing and implementing experimentation for all aspects of the customer lifecycle to test, learn and scale the most effective approach for growth, including channel/ touchpoint strategy and optimization.

· Ensuring a regular cadence of customer insights gathering and sharing, planning and performance share outs, campaign-specific insights & learnings with regional stakeholders, the wider LCM team as well as the global marketing team (and beyond) to share best practices and to inform engagement and strategy roadmap (marketing and beyond).

Does this sound like you?

· 5+ years of experience in managing lifecycle, cross-sell and up-sell programs.

· Strong growth mindset with a focus on actionable strategies at scale

· Ability to both think strategically and execute tactically, with excellent communication and leadership skills.

· Proven track record in delivering long-term customer engagement and lifetime profit growth.

· Strong background in customer conversion, retention and win-back strategies.

· Deep understanding of segmentation and customer lifecycle.

· Expert knowledge working with CRM platforms (eg. Salesforce, Hubspot, etc), marketing automation software (eg Marketo, Pardot, etc) and lifecycle communication platforms (eg Segment, Braze, etc).

· Strong data-driven mentality with the ability to interpret data and identify actionable insights to inform engagement strategies.

· Hands-on marketer with experience juggling multiple projects and working cross-functionally in a fast-paced cross-functional environment with a great attention to detail.

· Thrives in a fast-paced environment with strong bias for action.

· Strong analytical skills to make data-driven decisions for commercial and operational performance.

Not a must but a great advantage:

· Good understanding of the payments industry and its current evolution across the world

· Small Business understanding and experience

#LI-PB1

Overview:  The Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget.  This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.

Duties and Responsibilities:

• Track and report key performance and organizational metrics to monitor progress, efficiency, and delivery timelines.
• Ensure end-to-end accountability for the successful operation of the Product Department within Inovalon’s Payer Business Unit;
• Review ongoing market and competitor analysis through primary and secondary research, to inform product strategy and provide actionable insights to leadership and cross-functional teams.;
• Build and maintain strong stakeholder relationships while driving continuous process improvements across product, engineering, design, and business functions.
• Identify and resolve key issues, gaps, or risks, improving operations from both quality and cost perspectives;
• Own and optimize product operations tools, ensuring teams are trained and leveraging them effectively to support governance;
• Facilitate communication and transparency across teams to maintain organizational alignment;
• Ensure compliance with standards, policies, and best practices across product teams;
• Responsible for creating clear, accurate, and user‑focused technical documentation that supports product understanding, adoption, and operational excellence;
• Keep product training materials current, accessible, and effectively utilized across teams.
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
• Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget;
• Drive key work products, in addition to the successful management of the operation, includes (but not limited to) business case development, department and product line budgets/ costs, Governance of Process, Procedures, Tools, forecasting work and staffing needs, etc.;
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
• Contribute to executive level reporting to support leadership decisions; Lead and/or participate in key department and client oriented operational improvements such as productivity improvement, activity reporting, dashboard management and process/ technology;
• Assist with financial modeling including, but not limited to TAM/SAM sizing, pro forma creation, and pricing models
• Serve as subject matter expert for Senior Management of assigned Product and Operational areas.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Minimum of 5 years of commercial grade software operational experience;
• Experience with Software Development Lifecycles and surrounding Business Ecosystem
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
• Effective verbal and written communications skills with an ability to interact at any level;
• Exceptional portfolio management and business analytics to lead process improvement initiatives;
• Detail oriented, Entrepreneurial, and a preference for being held accountable for results;
• Analytical skills with an interest and aptitude for understanding both business, technical aspects of the business;
• Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
• Exceptional knowledge of Microsoft Office products including Access, Visio, Excel, and Power BI, etc.; and
• Superior problem-solving, analytical and critical thinking skills;

Education:

• Bachelor’s Degree in Business, Finance, or Engineering or equivalent experience required; and
• MBA/Master’s Degree preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Job Title: Test Manager - QA (BFSI)

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Experience: 8+ yr

Role Overview

We are looking for a Program Manager who thrives at the intersection of rigorous engineering and predictable delivery. You will not just "manage tasks", you will orchestrate the development lifecycle for mission-critical C++ systems. Your goal is to ensure that our elite engineering teams can focus on high performance code while you own the execution strategy, dependency mapping, and release discipline.

Key Responsibilities

• Lead Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) tailored for deep-tech systems programming.
• Transform high-level trading requirements into granular, executable backlogs. Own capacity planning and burn-down metrics to provide high-visibility delivery timelines.
• Navigate the complex interplay between Connectivity (Market Data/Order Entry), Core Infrastructure, and Simulation teams to prevent bottlenecks.
• Build and maintain advanced Jira dashboards, automated roadmaps, and Confluence documentation that serve as the "single source of truth" for stakeholders.
• Proactively identify technical debt, architectural blockers, or resource gaps that threaten release stability.
• Continuously refine Agile methodologies to suit low-latency C++ development cycles (where "Definition of Done" includes rigorous performance benchmarking).

Eligibility & Required Skills

• 5+ years of experience as a TPM, Program Manager, or Scrum Lead in a product-engineering environment (HFT, FinTech, Networking, or Kernels/Systems).
• A strong grasp of the C++ development lifecycle. While you won't write code, you must understand concepts like build systems, CI/CD for systems software, and performance regressions.
• Expert-level proficiency in Jira Service Management/Software and Confluence. Ability to use JQL for advanced reporting.
• Exposure to low-latency, trading systems, networking, or infra software preferred.
• Exceptional ability to translate complex technical constraints into clear business updates for Engineering Leads and Partners.

The Community You Will Join:

Our CKM team includes a team of Knowledge editors and writers across various regions. We manage 11 knowledge bases in Content Stack and work towards providing the best user experience to our agents and Airbnb users visiting the Help Center.

The Difference You Will Make:

Knowledge Editor will be responsible for maintaining the knowledge platforms, communications and information/process flows for our frontline specialist. You will work with the Knowledge Program Managers, Knowledge Strategist and support the Knowledge Management Regional Manager to collect requirements, define, document and prepare agents facing content.

A Typical Day:

• Maintain, write, and review single-source-of-truth content (such as workflows and guideline documentation) for internal knowledge platforms
• Elaborate workflows to include structured process steps, including system and tool instructions
• Create reusable content and ensure work instructions meet content standards
• Distill complex concepts into clear, easy-to-understand communications and develop/execute communication strategies
• Triage and maintain content and workflow feedback across the organization
• Build and maintain strong relationships with CS Operations, Partners, Training, Quality, Business Process, and Planning teams
• Leverage data insights (where available) to identify content gaps, improve usability, and drive continuous content optimization
• Explore and apply AI-powered tools (e.g., content generation, summarization, search optimization) to enhance content quality and efficiency

Your Expertise:

• 5+ years of experience in technical writing or relevant experience
• Excellent writing, editing, and proofreading skills
• Work autonomously in a fast-paced environment
• Proven ability to think like a customer and understand agent behavior, in-depth knowledge of customer service and contact center operations
• Demonstrated capacity for critical thinking and analysis in complex projects
• Familiarity with project management methodologies, tools and phases of the project lifecycle
• Ability to engage and influence cross-functional consensus and collaboration
• BA/BS degree or equivalent practical experience
• Experienced working with shared service organizations such as Training, QA, PMO, OCM and Partner Management to drive performance
• Experience setting up Knowledge/KCS platforms with CMS applications (Drupal, Confluence, ContentStack, blogging tools, etc.) a plus
• Six-Sigma, PMP, ITIL, Prince2 Agile and SCRUM Master certification an advantage
• Innovation mindset, problem solving attitude
• Good to have:
  • Exposure to data analysis (e.g., interpreting dashboards, basic SQL, or using analytics tools) to inform content decisions
  • Familiarity with AI tools (e.g., generative AI, search optimization, workflow automation) and their application in content creation and knowledge management
  • Experience using data or AI to improve content discoverability, quality, or operational efficiency

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.