Location: This position is a hybrid role based out of our Canonsburg, PA office. The current expectation is that we are in office two days each week (Tuesday-Wed), with extra additional days as required during the month.

Overview:   The Product Analyst will report to the Senior Director, Product Management. This role will perform market research and analyze market data, identifying customer and consumer behaviors and trends. The Product Analyst makes recommendations and provide launch strategies based on their analyses to increase product line profitability. This individual will monitor product performance and utilize data and user feedback to suggest improvements. 

Business Unit: Pharmacy

Duties and Responsibilities:

• Analyze data and research the market and competition to identify market trends to identify product enhancements and new market opportunities.
• Forecast the costs of developing and marketing a product or feature, as well as potential revenue and profit.
• Create reports about the performance of a given product, and suggest possible improvements, which are done by reading reports and reviews
• Conduct interviews or focus groups with existing customers and/or prospects to get feedback. May also include usability tests as well as anonymous surveys.
• Collaborate with cross-functional teams and other product lines
• Partner with Marketing to explore entry / expansion into new markets, build and evaluate competitive pricing strategies
• Evaluate the costs of development and launch and leverage market intelligence and product knowledge to suggest improvements to product and development teams.
• Monitor product performance and provide detailed insights and reports on product performance (sales / financials / transactions)
• Maintain compliance with Inovalon’s policies, procedures and mission statement.
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• 3+ years of experience in Product Analyst or similar role.
• Strong knowledge of Agile process and principles.
• Experience in the healthcare industry required.
• Product management experience preferred.
• Strong interpersonal and collaboration skills. 
• Must be able to interact with various cross-functional teams (Product, Development, Marketing, etc.) as well as clients and prospects.
• Knowledge of Microsoft Office (Word, Excel, Visio), Confluence, and JIRA
• Experience in conducting market research
• Ability to work both independently and as a team member in a fast paced, remote environment.
• Highly self-motivated / goal-oriented with strong analytical and problem-solving skills 
• Effectively leads projects and influences people to achieve department/company goals 
• Ability to organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
• Strong knowledge of the documentation process from design to commercial release
• Demonstrated ability to synthesize complex concepts and data into actionable goals and understandable documentation and presentations.

Education:

• Bachelor’s Degree in business administration, marketing, information technology, math, economics, or related field required.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time).
• Frequently or constantly lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• Travel for this position will include less than 10% locally usually for training purposes.

Overview:  The Product Operations Manager combines operational responsibility and program management discipline to support business operations, strategic road map, and budget.  This role will work closely with Product Leadership, Client Services, Technology and Engineering, Finance, and Business Development, areas to drive the successful delivery of client contractual obligations, and track performance metrics against overall corporate objectives, client, product, and team goals.

Duties and Responsibilities:

• Track and report key performance and organizational metrics to monitor progress, efficiency, and delivery timelines.
• Ensure end-to-end accountability for the successful operation of the Product Department within Inovalon’s Payer Business Unit;
• Review ongoing market and competitor analysis through primary and secondary research, to inform product strategy and provide actionable insights to leadership and cross-functional teams.;
• Build and maintain strong stakeholder relationships while driving continuous process improvements across product, engineering, design, and business functions.
• Identify and resolve key issues, gaps, or risks, improving operations from both quality and cost perspectives;
• Own and optimize product operations tools, ensuring teams are trained and leveraging them effectively to support governance;
• Facilitate communication and transparency across teams to maintain organizational alignment;
• Ensure compliance with standards, policies, and best practices across product teams;
• Responsible for creating clear, accurate, and user‑focused technical documentation that supports product understanding, adoption, and operational excellence;
• Keep product training materials current, accessible, and effectively utilized across teams.
• Partner cross-functionally to accomplish organizational objectives and ensure successful operational implementations;
• Oversee all operational projects; works with the Product Management Team and Leadership who owns and drives multiple simultaneous initiatives to successful completion, while remaining on budget;
• Drive key work products, in addition to the successful management of the operation, includes (but not limited to) business case development, department and product line budgets/ costs, Governance of Process, Procedures, Tools, forecasting work and staffing needs, etc.;
• Lead and/or participate in key operational improvement such as product performance measurement and process/technology enhancement planning;
• Contribute to executive level reporting to support leadership decisions; Lead and/or participate in key department and client oriented operational improvements such as productivity improvement, activity reporting, dashboard management and process/ technology;
• Assist with financial modeling including, but not limited to TAM/SAM sizing, pro forma creation, and pricing models
• Serve as subject matter expert for Senior Management of assigned Product and Operational areas.
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Minimum of 5 years of commercial grade software operational experience;
• Experience with Software Development Lifecycles and surrounding Business Ecosystem
• Proven ability to quickly grasp new concepts, plan work and execute projects in a fast-paced environment;
• Effective verbal and written communications skills with an ability to interact at any level;
• Exceptional portfolio management and business analytics to lead process improvement initiatives;
• Detail oriented, Entrepreneurial, and a preference for being held accountable for results;
• Analytical skills with an interest and aptitude for understanding both business, technical aspects of the business;
• Ability to work with minimal supervision and tight deadlines and manage multiple priorities;
• Exceptional knowledge of Microsoft Office products including Access, Visio, Excel, and Power BI, etc.; and
• Superior problem-solving, analytical and critical thinking skills;

Education:

• Bachelor’s Degree in Business, Finance, or Engineering or equivalent experience required; and
• MBA/Master’s Degree preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Key Responsibilities

Product Strategy & Ownership

• Serve as the subject matter expert for product areas involving medical billing, infusion therapy workflows, oncology services, and chronic care programs.
• Gather stakeholder input—from clinical, billing, and finance teams—to define user needs and product requirements.
• Develop and maintain a prioritized product backlog using data-driven methodologies.
• Write clear and actionable user stories, acceptance criteria, and workflow diagrams.
• Contribute to product roadmap planning, release scoping, and cross-functional alignment.

Requirements & Workflow Analysis

• Translate complex revenue cycle processes (coding, charge capture, claims, denials, payment posting) into product features.
• Break down infusion- and oncology-specific workflows, including necessary payer and billing logic.
• Identify system gaps, pain points, and opportunities for automation or process improvement.
• Create documentation including business requirements, product specs, and operational workflows.

Cross-Functional Collaboration

• Work closely with engineering, UX, billing operations, clinical teams, and finance to ensure clarity and alignment.
• Participate in agile ceremonies including sprint planning, grooming, and review sessions.
• Provide subject matter expertise to engineers and designers to ensure functional accuracy.

Product Validation & Quality

• Partner with QA teams to ensure coverage of real-world billing and infusion workflows.
• Perform user acceptance testing (UAT) with operational and financial stakeholders.
• Ensure product alignment with healthcare regulations (HIPAA, payer billing rules, infusion/oncology requirements).

Financial & Operational Insight

• Apply accounting literacy to evaluate financial reporting needs and month-end processes.
• Support reconciliation workflows as they relate to billing, payment accuracy, and revenue integrity.
• Utilize understanding of infusion therapy and oncology billing to guide product decisions that affect financial outcomes.

Qualifications

Required

• 3–5+ years of experience in  healthcare operations or medical billing.
• Strong background in healthcare revenue cycle processes.
• Experience supporting infusion therapy or oncology workflow operations.
• Accounting literacy; certificate or coursework preferred.
• Experience with month-end reconciliation and collaboration with finance teams.
• Ability to write well-structured user stories, acceptance criteria, and technical/operational documentation.
• Strong analytical, problem-solving, and communication skills.

Preferred

• Experience with specialty pharmacy workflows or buy-and-bill models.
• 3–5+ years of experience in product analysis or product ownership for healthcare organization
• Knowledge of prior authorization workflows for infusion therapies.
• Familiarity with EHRs, billing systems, or healthcare platforms.
• Experience with Agile/Scrum methodologies.
• Proficiency in analytics tools (SQL, Tableau, Power BI preferred).

Key Competencies

• Strong cross-functional communication
• Systems and workflow thinking
• Ability to translate operational challenges into product solutions
• Detail orientation with comfort in financial data
• Collaborative mindset across technical and non-technical teams

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Key Responsibilities

Product Strategy & Ownership

• Serve as the subject matter expert for product areas involving medical billing, infusion therapy workflows, oncology services, and chronic care programs.
• Gather stakeholder input—from clinical, billing, and finance teams—to define user needs and product requirements.
• Develop and maintain a prioritized product backlog using data-driven methodologies.
• Write clear and actionable user stories, acceptance criteria, and workflow diagrams.
• Contribute to product roadmap planning, release scoping, and cross-functional alignment.

Requirements & Workflow Analysis

• Translate complex revenue cycle processes (coding, charge capture, claims, denials, payment posting) into product features.
• Break down infusion- and oncology-specific workflows, including necessary payer and billing logic.
• Identify system gaps, pain points, and opportunities for automation or process improvement.
• Create documentation including business requirements, product specs, and operational workflows.

Cross-Functional Collaboration

• Work closely with engineering, UX, billing operations, clinical teams, and finance to ensure clarity and alignment.
• Participate in agile ceremonies including sprint planning, grooming, and review sessions.
• Provide subject matter expertise to engineers and designers to ensure functional accuracy.

Product Validation & Quality

• Partner with QA teams to ensure coverage of real-world billing and infusion workflows.
• Perform user acceptance testing (UAT) with operational and financial stakeholders.
• Ensure product alignment with healthcare regulations (HIPAA, payer billing rules, infusion/oncology requirements).

Financial & Operational Insight

• Apply accounting literacy to evaluate financial reporting needs and month-end processes.
• Support reconciliation workflows as they relate to billing, payment accuracy, and revenue integrity.
• Utilize understanding of infusion therapy and oncology billing to guide product decisions that affect financial outcomes.

Qualifications

Required

• 3–5+ years of experience in healthcare operations or medical billing.
• Strong background in healthcare revenue cycle processes.
• Experience supporting infusion therapy or oncology workflow operations.
• Accounting literacy; certificate or coursework preferred.
• Experience with month-end reconciliation and collaboration with finance teams.
• Ability to write well-structured user stories, acceptance criteria, and technical/operational documentation.
• Strong analytical, problem-solving, and communication skills.

Preferred

• Experience with specialty pharmacy workflows or buy-and-bill models.
• 3–5+ years of experience in product analysis or product ownership for healthcare organization
• Knowledge of prior authorization workflows for infusion therapies.
• Familiarity with EHRs, billing systems, or healthcare platforms.
• Experience with Agile/Scrum methodologies.
• Proficiency in analytics tools (SQL, Tableau, Power BI preferred).

Key Competencies

• Strong cross-functional communication
• Systems and workflow thinking
• Ability to translate operational challenges into product solutions
• Detail orientation with comfort in financial data
• Collaborative mindset across technical and non-technical teams

Overview:  The Business Analyst is the liaison between the design and development teams and the client to define the objectives and requirements of the client.   Finalizes the implementation process by implementing development plans.

Duties and Responsibilities:

• Works with client to understand their requirements of the system;
• Works with Product development to communicate the client’s needs and provide business case for enhancement requests;
• Accountable for assigned functional track and deliverables, and assist QA and Support with understanding Client needs;
• Creating and maintaining deliverables within assigned area;
• Participates in testing the product before it is released to the client;
• Assist in triaging escalated system defects and/or providing clarification on defects and works to resolve them;
• Integrated as part of the full client lifecycle
• RFP;
• Demos;
• Project Kick-Off;
• Implementation;
• Go Live;
• Optimizations;
• Collaborate with the Product Manager on Product/Knowledge Share;
• Provide support to the team during implementation as well as post go live;
• Provide support to SME’s for client training initiatives;
• Document and maintain deliverables (requirements document, Configuration Design Doc, etc.);
• Document process workflow;
• Build and configure system based on design;
• Ensuring configuration meets requirements and works as expected;
• Maintain industry expertise;
• Provide support for internal training events as necessary;
• Relies on experience and judgment to plan and accomplish goals;
• A wide degree of creativity and latitude is expected;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements:

• Minimum of 4 years of experience as a software business analyst;
• Minimum of 1 year of experience in a healthcare/specialty pharmacy related environment;
• Must be familiar with healthcare/pharmacy system designs and concepts;
• Possesses excellent communication, organizational and observational skills;
• Proficient problem-solving skills with good judgment and decision making;
• Must be goal-oriented and focused;
• Work well as a member of a team; and
• Possess SQL and Crystal Reports skills.

Education:

• Bachelor’s degree in a related area of Healthcare and IT preferred.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Duties and Responsibilities:

• Adopt and role model Agile behaviors while building an inclusive team culture.
• Drive strong collaboration across internal stakeholders including product, engineering, corporate development, and marketing to ensure timely execution and delivery of our products to market.
• Engage with internal and external stakeholders to inform product and feature design to drive perspective, requirements, and prioritization of the backlog in line with the product vision and while communicating expectations to internal and external stakeholders.
• Develop detailed business requirements that meet the needs of internal and external stakeholders and support corporate objectives; 
• Analyze the current system or application, conceptualize and define operational problems, model and present recommended enhancements and modifications, and walk each new enhancement or modification through the development process, from planning and preparation to testing and implementation; 
• Oversee the design, prioritization, and delivery of products through the software development lifecycle, from concept to testing, deployment, adoption and value realization
• Perform validation and testing of solutions through managing and executing user acceptance plans, collaborating with the engineering team during user testing and complex validation sessions, and responding to technical and functional product questions raised by stakeholders, and reformulate solutions as necessary to ensure that the recommended solution is responsive to the data requirements; 
• Analyze the impact of a proposed solution on connected processes, systems, and/or applications to determine the best course of action to achieve the desired outcome; 
• Assist in the development of roadmaps and business strategy for assigned product or department; 
• Demonstrate robust knowledge of the healthcare industry, product management, and software development to translate problems, needs, and opportunities into user stories. 
• Display effective time management across complex and overlapping projects while supporting your team with schedule and priority management.
• Maintain compliance with Inovalon’s policies, procedures and mission statement; 
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and 
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer. 

Job Requirements:

• Minimum 3-5 years of experience with exposure to SAAS products as a business analyst or related role; 
• Agile / SCRUM experience and/or certification; 
• Excellent interpersonal, written, and oral communication skills; 
• High level of honesty, respect, dependability and flexibility; 
• Experience in fast-paced and rapidly growing environment; 
• Strong business acumen; 
• Must be comfortable gathering feedback from internal and external stakeholders. 
• Mastery of Microsoft Office tools, including Word, Excel, and PowerPoint preferred; and
• Great organizational skills and ‘get things done’ attitude.

Education:

• Bachelor’s degree or an equivalent combination of education and experience.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include up to 10%.