Role Title: Automation & Solution Architect (GCB 4)

Function: Finance System Operations

Role Description:

Senior technical lead for Finance EUC automation scale-up. Accountable for end-to-end technical delivery across demand intake, requirements analysis, build & test, production deployment and RTB change management. Provides consultative input during opportunity scoping, ensuring solutions are feasible and aligned to IT-governed platforms (e.g., Alteryx/ADM) and established controls/guardrails. Leads technical documentation, testing evidence aligned to agreed closure criteria, and supports controlled releases. Partners with Finance Domain BA, POD Lead and platform support to ensure stable, supportable automation.

Skills / Knowledge / Experience:

• Lead & Design automation for EUC (End User Computing) remediation, using AI workflow automation to reduce operational risk, improve control compliance, and accelerate remediation at scale.
• Act as Solution Architect for the end-to-end remediation across Python & Alteryx / FRAME platform, aligning delivery to risk, control, and technology standards.
• Knowledge of Finance process landscape & core systems
• Identify and prioritize EUC remediation opportunities and translate them into an automation roadmap
• Design and deliver AI-assisted remediation capabilities with prompt engineering
• Build automation pipelines to streamline discovery, assessment, remediation tracking, and evidence generation.
• Define human-in-the-loop operating model for AI outputs (review, approval, exception handling) to ensure accountable decision-making
• Familiarity with Python, IT-managed automation platforms e.g., Alteryx
• Experienced in managing end-to-end Testing lifecycle i.e., Unit Testing, SIT, UAT
• Strong in Stakeholder management
• Agile Scrum Master, SAFe, and Project Manager skills set are desirable

More about the role:

Burson Group India is looking for a Sr. Manager – Media Relations for our Gurgaon location. The individual will join our team & work in the Media Team.

As a Sr. Manager - Media Relations you are expected to Build and Maintain Media Relationships.  You will contribute to Burson Genesis’s performance by managing media and integrated communication (IC) programs, satisfying, and delighting clients, leading the team to work on strategy and execution of communications plans in collaboration with marketing and brand teams of respective relations clients.

What you'll do:

• Overseeing communications with the media, including preparing, editing, and proofreading articles, press kits, press releases, website postings, and other content.
• Develops, pitches and places positive stories by and about the client in appropriate business, trade and consumer media
• Cultivate and nurture relationships with journalists, editors, bloggers, influencers and media professionals.
• Strong written and verbal communication skill
• Oversees press events and takes part in media trainings, including drafting scenarios, and handle complex media inquiries.
• Addressing crisis situations promptly and directly, correcting misinformation, etc.
• Networking and coordination with media and influencers for interviews, articles, and relevant forums
• Create and maintain an active press calendar, media database & journalise profiles.
• Provide regular media coverage reports to internal stakeholders
• Implementing analytical strategies to identify potential for improvement of media relations and creating reports on media communications activities and results with actionable suggestions for improvement.
• Establish relationships with stakeholders & collaborate with various departments like Finance, HR, Marketing, Compliance etc.

Experience that contributes to success:

• Graduate or Postgraduate in any stream or professional qualification in the field of public relations or marketing communication
• 7+ years of work experience of handling media relations in a PR agency and has a significant network of connections with media outlets, reporters, etc.

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition
Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role summary:

On-site
Full-time

We are looking for an experienced Global Procurement Manager – Employee Benefits to lead the setup and implementation of employee benefits across the globe. This role will focus on enabling new benefits, ensuring compliance, managing governance frameworks, and acting as an escalation point for complex benefits matters.

Key benefit areas include insurance, company-issued devices, co-working spaces, meal and other vouchers, car lease, background verification, and medical checks/health & safety programs.

This position will play a critical role in building scalable frameworks for global benefits delivery, ensuring consistent execution and alignment across countries

What you’ll do:

Global Benefits Enablement & Governance-

• Lead the implementation and setup of new benefits programs across multiple countries, covering health and life insurance, devices, co-working spaces, vouchers, and related offerings.
• Research and benchmark local market practices to design compliant, competitive, and cost-efficient benefits packages.
• Partner with HR Operations, Legal, Finance, and Payroll teams to operationalise benefits programs and ensure smooth rollouts.
• Develop and maintain standardised processes, documentation, and governance frameworks to support scalable and efficient global benefits management.
• Be responsible for end-to-end vendor/partner management, including onboarding, negotiation, contracting, invoicing, payments, and vendor reviews.

Escalation Management & Cross-Functional Collaboration-

• Act as the escalation point for complex or critical benefits-related queries, exceptions, or compliance issues.
• Collaborate with HR Operations on enrolment, de-enrolment, and vendor coordination, providing subject-matter expertise and guidance.
• Oversee vendor performance, vendor contracts, renewals, and benefit structures to maintain policy consistency and legal compliance.
• Provide structured recommendations and insights to leadership on program design, effectiveness, and improvement opportunities.

Reporting & Insights- 

• Monitor benefit utilisation, spend trends, and vendor performance to identify risks or optimisation opportunities.
• Prepare reports and insights for leadership on country-wise benefits of performance, compliance status, and upcoming renewals.

Who you are:

• 5+ years of experience in procurement, vendor management, partnerships, global benefits, or related fields.
• Strong understanding of international benefits, insurance programs, and compliance frameworks is a plus.
• Excellent analytical, problem-solving and communication skills.
• Proficiency in Microsoft Office Suite and AI tools like Copilot, ChatGPT, Claude, etc. (good to have)
• Ability to collaborate cross-functionally and operate independently in a global, fast-paced environment.
• High attention to detail with strong project management and organisational abilities.
• Agility, Speed of execution, and likeness to thrive in high growth environment as attributes for a candidate. We are like that :)

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Role Overview

We are seeking a Senior NetSuite Engineer to serve as a technical and functional owner of NetSuite, with deep expertise across Order-to-Cash (O2C), Record-to-Report (R2R), and core accounting processes. This role will partner closely with Finance, Accounting, Revenue Operations, Tax, and IT to design, build, and scale NetSuite solutions that enable accurate financial reporting, operational efficiency, and compliance.

The ideal candidate combines strong accounting domain knowledge with hands-on NetSuite configuration and development expertise, and has experience supporting complex revenue models, multi-entity environments, and close automation.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

NetSuite Ownership & Solution Design

• Act as a senior technical and functional lead for NetSuite, owning design decisions and best practices across O2C and R2R
• Translate business requirements into scalable NetSuite solutions using native configuration and custom development where required
• Lead NetSuite architecture decisions across subsidiaries, accounting books, and integrations

Order-to-Cash (O2C)

• Own NetSuite support and enhancements for
• Quotes → Sales Orders → Billing → Revenue Recognition → Cash Application
• Configure and optimize
• Billing schedules, invoice automation, and credit memo workflows
• Revenue Recognition including SSP, fair value pricing, and rev rec rules
• Multi-element arrangements, usage-based billing, subscriptions, and amendments
• Partner with Sales Ops and RevOps on
• Salesforce → NetSuite integrations
• Deal structure validation and downstream accounting impacts
• Reduce manual effort, billing errors, and revenue leakage through automation and controls.

Record-to-Report (R2R) & Accounting

• Own NetSuite processes supporting
• General Ledger, AP, AR, Fixed Assets, Intercompany, and Consolidations
• Design and enhance
• Month-end and quarter-end close workflows
• Journal entry automation and approvals
• Account reconciliations and variance analysis support
• Support multi-entity, multi-currency, and multi-book accounting environments
• Ensure alignment with GAAP/IFRS requirements, SOX controls, and audit readiness

Customization & Development

• Develop and maintain
• SuiteScript (1.0 / 2.x), SuiteFlow workflows, SuiteBuilder customizations
• Saved searches, dashboards, KPIs, and financial reports
• Build robust approval workflows, validations, and exception handling
• Optimize system performance and reduce technical debt

Integrations & Data Management

• Own and support integrations between NetSuite and
• Salesforce, billing platforms, payment processors, banks, tax engines, and data warehouses
• Partner with integration teams to ensure
• Data accuracy, idempotency, and error handling
• Lead data migrations, transformations, and historical data loads

Controls, Compliance & Audit

• Design and maintain SOX-compliant controls within NetSuite
• Support internal and external audits by
• Providing system documentation
• Explaining configurations and accounting logic
• Ensure strong role-based access controls and segregation of duties

Stakeholder Partnership & Leadership

• Serve as a trusted advisor to
• Accounting, FP&A, RevOps, Tax, and Finance leadership
• Lead NetSuite initiatives including
• New module rollouts
• Re-implementations or major upgrades
• Mentor junior NetSuite administrators and engineers
• Create and maintain system documentation and runbooks.

Required Qualifications 

• 7–10 years of experience with NetSuite ERP environments
• Strong hands-on experience supporting O2C and R2R processes
• Experience in SaaS, subscription, or usage-based revenue models strongly preferred
• Proven experience supporting month-end close and revenue accounting teams

Technical Skills

• Expert in: NetSuite GL, AR, AP, Revenue Management, and Billing
• SuiteScript (2.x preferred), SuiteFlow, and Saved Searches
• Strong experience with:
• Revenue Recognition (ASC 606)
• Multi-entity and intercompany accounting
• NetSuite integrations and data imports
• Concur, Coupa and other financial systems

• Working understanding of:
• GAAP accounting principles
• Revenue recognition and deferred revenue
• Financial close and reporting processes
• Ability to connect system design decisions to downstream accounting and reporting impacts

Soft Skills

• Excellent communication skills; able to bridge technical and accounting audiences
• Strong problem-solving mindset with attention to detail
• Comfortable operating in fast-paced, ambiguous environments
• Ability to lead initiatives independently and influence without authority

Preferred Qualifications

• NetSuite certifications (Administrator, ERP Consultant, SuiteCloud Developer)
• Experience with
• SOX-compliant environments
• Pre-IPO or public company finance systems
• Global tax engines (Avalara, Vertex)
• Prior experience leading a NetSuite re-implementation or major transformation

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Position Overview

We’re seeking a detail-oriented Salesforce Quality Assurance Developer to join our team. You will be responsible for designing, developing, and executing test plans to ensure the quality and functionality of our Salesforce applications and integrations.

Responsibilities

• Develop and execute test cases, scripts, and plans for Salesforce CRM and related applications
• Identify, document, and track defects; collaborate with developers to resolve issues
• Perform manual and automated testing of Salesforce features, customizations, and integrations
• Validate data integrity, workflows, process automations, and user interfaces
• Ensure compliance with quality standards and best practices
• Collaborate with business analysts, developers, and Salesforce admins to refine requirements and testing scope
• Maintain testing documentation and reports
• Continuously improve testing processes and automation frameworks

Qualifications

• Proven experience in Salesforce testing, QA, or related roles
• Strong knowledge of Salesforce platform, including Lightning, Apex, Visualforce, and integrations
• Hands-on experience with testing tools such as Salesforce Sandbox, Selenium, or other automation frameworks
• Familiarity with SDLC, Agile methodologies, and testing lifecycle
• Excellent problem-solving and communication skills

Desired Skills

• Salesforce certifications (e.g., Salesforce Certified Administrator, Developer, or Testing certifications)
• Experience with CI/CD pipelines and version control systems

#LI-SC1

Digital Asset Manager

In the role of a Digital Asset Manager, you will be responsible for managing the delivery of digital and print assets to platforms and vendors and administering the uploads to the Digital Asset Management system for one of MediaMonks’ biggest clients. Our creative production teams across the globe produce content for every possible channel you can think of on a daily basis. All this content has to be properly structured, named, tagged and stored in our client’s DAM platform as well as uploaded to various platforms for trafficking following the respective guidelines and naming conventions. 

In addition to that, you are responsible for training new team members, offering first-line support on user questions, PM queries, and producing documentation and reporting for each delivery. 

Our DAM also has an asset library, used by our client and their agencies. You can assist our monks with questions they receive from these parties too. Part archivist/vault, part technology wizard, part instructor, and part enforcer, you will use your skills and knowledge to help the team work efficiently. This is high-volume, high-velocity work. Accuracy is critical and new material will be coming in from many teams. 

Our ideal candidate is a fast and flexible go-getter who jumps on tasks at hand but also looks ahead at what is coming in the (near) future) collaboration with our creative and operational team is key here.
You have a solution-oriented mindset, a sharp eye for detail, a knack for building and maintaining processes and relationships, and a natural aptitude for collaboration and tech.

In this role, you will:

• Your key objective is flawless, timely & complete syndication of assets to platforms and DAM using the right naming conventions and metadata. All efforts to ensure assets can be trafficked and found in a heartbeat.
• Follow asset delivery protocols for each project to the dot while navigating at times uncertain platform delivery requirements through collaboration with PMs and QA team. 
• Produce delivery reports according to the predefined protocols and attach those to the corresponding JIRA tasks. 
• Flag in advance any risks related to the timeliness or completeness of the delivery of the files. 
• Your role is key in making our collaboration with clients a success. If assets are not delivered to platforms on time - a campaign start is at risk and the content team effort to produce the assets on time is annulled.
• Proactively flag any discrepancies in the requirements or the process and propose solutions/updates to the established process. 
• Maintain and update delivery checklists to ensure consistent processes across all projects and Delivery Teams.
• Develop and maintain training materials for both the DAM and its integrated tools.
• Train new and existing monks where needed on our DAM, asset review and approval platform and asset library.
• Collaborate with your counterparts in other time zones.
• Answer first-line support questions on the use of the DAM and the asset library.

Experience you already have:

• 2-4 years of professional experience as a Digital Asset Manager and asset delivery in advertising and marketing.
• Experience using a Digital Asset Management (DAM) system. Preferably as administrator, or at least as librarian/curator.
• You’re experienced in working with creative, ops and account teams.
• You combine asset management with critical thinking and a hands-on approach; this enables you to ask the right questions and waterproof training materials and feature requests for future development.
• You have a strong understanding about the different types of assets used to make creative work (image, video, sound, font, animation, templates, etc.)
• An ability to adapt quickly and accommodate creative requirements without compromising compliance and integrity.
• Fluent in English, both written and verbal, with excellent communication skills.
• You are a consummate networker and relationship builder with the ability to navigate a global organization.
• Ability to work independently as well as collaboratively in a team environment.
• Ability to work under pressure of tight deadlines and changing priorities.

#LI-SC1

#Hybrid

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About the Role

We are looking for a Senior Workato Integration Engineer to join our GTMTech team. This critical role involves developing, deploying, and supporting GTMTech’s integrations, which are essential for core business operations.

The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI.

Key Responsibilities

• Automate, develop, and support integrations across various business systems, platforms, and tools
• Work closely with different business units and technical teams to gather requirements and design solutions
• Use your integration expertise to create scalable solutions and operationalize integrations.
• Implement and promote integration best practices
• Participate in on-call support rotation
• Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—as we scale globally and grow our presence in new regions and offices

Qualifications

• Bachelor's or Masters in Computer Science, Engineering or related field with 5+ years of enterprise integration experience
• At least 3 years of experience in integration development using platforms such as Workato, Mulesoft, Boomi, etc
• Deep understanding of enterprise integration design patterns, messaging, and event-driven architectures and Workato concepts like callable recipes, event streams, task optimization etc
• Proficient with various Workato connectors (but not limited to) like Salesforce, Netsuite, HRIS and Google AppSuite along with expertise in Python/Ruby scripting skills
• Strong development experience implementing Workato at scale - including automation, observability/monitoring, debugging skills in complex environments with multiple connected systems, implementing and managing devops process adhering to compliance, audit and our internal CI/CD processes
• Hands-on experience in implementing secure and scalable REST APIs, implementing Workato MCP and agentic workflows
• Strong problem solving and debugging skills in multiple connected systems with their respective environments. 
• Excellent analysis and design capabilities, with a focus on system design, flow, scalability, performance and mapping the business requirements into technical solutions.

Success Measures

• Deliver high-quality, scalable integration solutions (recipes/flows) within the Quote-to-Cash process and other high-impact GTMTech programs on time
• Successfully deploy and operationalize integrations, ensuring system stability, performance, and adherence to integration best practices
• Proactively identify and resolve complex integration issues, minimizing disruption to core business operations
• Effectively collaborate with business and technical teams, translating complex requirements into technical design.
• Become a champion and active participant in promoting MongoDB’s culture principles and best practices within the GTMTech team

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are seeking a seasoned Senior Manager – Finance Technology to lead our India-based FinTech engineering organization supporting global Finance systems. This leader will own strategy, architecture, delivery, and operational excellence across core finance platforms including NetSuite, Coupa, SAP Concur, and RPA/AI-driven automation solutions.

This role requires strong functional expertise in Finance (O2C, P2P, R2R, FP&A, Treasury, Tax) combined with deep systems knowledge. The ideal candidate can bridge Finance, Engineering, and Business stakeholders while building a high-performing team in India.

We are looking to speak to candidates who are based in Gurugram or Bengaluru for our hybrid working model.

Key Responsibilities

1. Strategy & Roadmap

• Define and execute the Finance Technology strategy aligned to global Finance transformation goals
• Drive modernization of ERP, procurement, expense, and automation platforms
• Lead platform rationalization, technical debt reduction, and scalable architecture design
• Partner with CFO org to enable monetization, billing automation, compliance, and global expansion

2. Functional & Technical Leadership

• Act as the functional authority across
• Order-to-Cash (Revenue, Billing, Collections)
• Procure-to-Pay (Requisitions, AP Automation, Vendor Mgmt)
• Record-to-Report (GL, Close, Consolidation)
• Treasury & Tax systems
• Own solution architecture across NetSuite, Coupa, Concur, and RPA/AI
• Ensure systems are SOX-compliant, audit-ready, and scalable
• Lead integrations across CRM, Billing, Data Platforms, and downstream reporting systems

3. Engineering Leadership

• Build and scale a high-performing FinTech engineering team
• Manage Engineering Managers, Solution Architects, and Senior Engineers
• Establish delivery frameworks (Agile/Scrum), release governance, and platform SLAs
• Drive automation-first mindset using RPA and AI for Finance operations efficiency

4. Automation & AI Enablement

• Identify opportunities for RPA and AI-led transformation across Finance workflows
• Lead deployment of bots, intelligent document processing, reconciliations, and predictive analytics
• Implement controls and monitoring for automation reliability and compliance

5. Governance & Controls

• Ensure SOX, audit, and compliance alignment
• Own change management, environment strategy, and release management
• Manage vendor relationships and system integrators

6. Stakeholder & Executive Engagement

• Serve as a key FinTech partner to Finance leadership
• Present roadmap, risks, and investment cases to executive stakeholders
• Drive global alignment between India engineering and US/EMEA Finance teams

Required Qualifications

• 12–15+ years of experience in Finance Technology / Enterprise Applications
• 5+ years leading engineering teams (preferably global delivery model)
• Deep hands-on expertise in
• NetSuite (ERP, ARM, OneWorld, integrations)
• Coupa (P2P, sourcing, expense, invoice automation)
• SAP Concur
• Strong understanding of Finance processes (O2C, P2P, R2R, FP&A, Treasury, Tax)
• Experience implementing SOX controls and audit-compliant systems
• Experience leading ERP implementations or re-implementations
• Strong integration experience (APIs, middleware, iPaaS)
• Experience with RPA platforms and AI-based workflow automation

Preferred Qualifications

• Experience in SaaS or consumption-based billing models
• Experience scaling India GCC or captive engineering centers
• Familiarity with data platforms and Finance analytics ecosystems
• Exposure to M&A system integrations and global rollouts

Leadership Competencies

• Operates as both functional expert and engineering leader
• Strong executive communication and influencing skills
• Bias for automation and scalable architecture
• Builds teams with strong ownership and accountability
• Drives measurable business outcomes (close cycle reduction, automation %, DSO improvement, AP cycle reduction, etc.)

Success Metrics (First 12–18 Months)

• Reduction in manual finance workflows through RPA/AI
• Improved close cycle efficiency and system reliability
• Increased automation in P2P and O2C processes
• Platform stability (SLA adherence >99.9%)
• Scalable architecture supporting growth and new monetization models
• Strong bench of Finance systems engineering talent in India

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID :  4263321435

As the Sr. Manager of Marketplace Operations, you will own the end-to-end "Order-to-Cash" (OTC) strategy for MongoDB’s most critical growth engine. You are a "manager of managers," tasked with unifying the billing and collections functions into a single, high-efficiency Marketplace Center of Excellence.

You will own the daily financial operations of MongoDB’s cloud marketplace business across AWS, Azure, and GCP. Ensure seamless integration between partner portals and internal finance systems while safeguarding transaction accuracy, revenue integrity, and operational continuity. Proactively identify risks and implement scalable solutions as transaction volumes grow.

Based in our Gurugram office, you will sit at the intersection of Finance, Sales Operations, and Cloud Engineering. You aren't just managing a ledger; you are managing the financial health of our most critical growth channel, ensuring that high-volume marketplace transactions are billed accurately and collected with surgical precision.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

What You’ll Do

• Strategic Leadership: Define the vision and operational roadmap for the Global Marketplace Finance team, ensuring that billing accuracy and collection velocity keep pace with our hyper-growth
• Oversee Marketplace Billing Operations: Lead the team responsible for the complex "Top of Funnel" financial activities. This includes ensuring the integrity of usage-based metering, validating private offer contracts, and managing the monthly invoicing cycle across all major cloud hyperscalers to prevent revenue leakage
• Oversee Marketplace Collections & Cash Application: Direct the strategy for the "Downstream" financial cycle. You will be responsible for the timely recovery of marketplace payouts and the surgical application of cash from AWS, Azure, and GCP. This includes resolving high-level aging discrepancies and optimizing the reconciliation between partner reports and our internal subledger
• Oversee Marketplace Fee Logic: Standardize the reconciliation logic for 'Net-to-Gross' cash application. Ensure marketplace fees are accurately tracked
• Architecture & Scalability: Design and implement scalable workflows that bridge the gap between hyperscaler portals and our internal ERP (NetSuite) and CRM (Salesforce). Also Includes the processing and handling of complex third (3rd) party reseller deals
• Support the development and operationalization of new business models: Partner with Product, Sales, and Finance to ensure offerings are scalable, compliant, and revenue-ready (e.g., enabling new partner and marketplace offerings)
• High-Stakes Stakeholder Management: Act as the primary Finance point of contact for Cloud Alliance and Sales leadership. Represent Marketplace Finance in quarterly business reviews and strategic project steering committees
• Process Transformation: Identify automation opportunities within the "Lead-to-Cash" journey. Partner with Business Systems to eliminate manual interventions in the reconciliation and payout process
• Audit & Governance: Serve as the final authority on SOX controls and compliance for marketplace revenue, ensuring all activities are audit-ready and adhere to global revenue recognition standards (ASC 606)
• Team Development: Recruit, mentor, and retain a world-class team in India. Foster a culture of "Make it Matter" and "Build Together," ensuring your managers have the tools to lead their respective sub-functions effectively

What You’ll Need

• Experience: 12+ years in Finance Operations or Revenue Ops, with at least 5 years in a second-line management role (managing other managers)
• Marketplace Expertise: Deep knowledge of the cloud marketplace "Merchant of Record" model and hyperscaler fee structures
• Technical Vision: Proven ability to oversee complex system integrations (NetSuite, Salesforce, and automated Cash App tools)
• Analytical Mindset: Comfortable using data to identify trends in revenue leakage or collection bottlenecks
• Executive Presence: Ability to simplify complex financial operations for C-suite stakeholders and global partners

Success Measures (The MongoDB Way)

• In 3 Months: Conduct a full "health check" of current Marketplace Billing and AR processes and establish strong working relationships with your reporting managers
• In 6 Months: Successfully implement an automation that reduces the month-end close cycle for marketplace revenue by at least two days
• In 12 Months: Build a self-sustaining Marketplace hub in Gurugram capable of supporting 2x transaction volume with high accuracy and minimal headcount growth

Why Join Us?

• Global Impact: Lead the finance strategy for the fastest-growing part of a public tech giant
• People First: 20 weeks of fully-paid gender-neutral parental leave and industry-leading benefits in India
• Innovation: We don't just follow industry standards; we set them

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273401518

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

What you’ll do

• We are looking for a Senior Salesforce Administrator – CPQ & CLM to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions
• Administer and support Salesforce CPQ and CLM processes, including product configuration, pricing rules, quote templates, approval workflows, contract generation, contract lifecycle workflows, and related business process automation
• Partner with Sales Operations, Revenue Operations, Deal Desk, Legal, and other business stakeholders to improve Quote-to-Cash and Contract Lifecycle Management processes
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience
• 6+ years of Salesforce Administration experience in a mid-to-large enterprise environment
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required
• Salesforce CPQ Specialist certification strongly preferred
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools
• Strong analytical, troubleshooting, communication, and collaboration skills

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273405394

The IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce development, platform governance, automation, and system operations, the team continuously enhances the CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

We are looking to speak to candidates who are based in Gurgaon for our hybrid working model.

Role Overview

We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions across our business systems landscape. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.

What you’ll do

• Lead the architecture, design, and development of scalable Salesforce solutions, including custom applications, automations, and integrations
• Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
• Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality solutions
• Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design
• Drive platform optimization across performance, scalability, usability, maintainability, and governance
• Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
• Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
• Maintain technical documentation, including architecture decisions, design specifications, and implementation details
• Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
• Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
• Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage

Responsibilities

• Provide technical leadership through architecture reviews, design reviews, code reviews, and engineering best practices
• Act as a subject matter expert on Salesforce development, platform capabilities, automation, integrations, and scalable CRM solution design
• Lead technical design sessions and identify gaps between current-state and future-state solutions
• Evaluate emerging technologies, frameworks, and engineering practices, and drive proof-of-concepts where appropriate
• Mentor engineers across the team and foster a culture of ownership, collaboration, continuous learning, and engineering excellence
• Support team growth by coaching, developing talent, and helping build a high-performing engineering organization
• Influence business and technical stakeholders through strong communication, sound judgment, and effective problem-solving
• Operate effectively in a fast-changing environment by managing priorities, driving accountability, and ensuring high-quality execution

Minimum Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
• Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
• Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
• 5+ years of experience working with Salesforce CPQ and strong understanding of Quote-to-Cash / Order-to-Cash processes
• Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
• Salesforce Platform Developer II (PD2) and Salesforce CPQ Specialist certifications required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred

Success Measures

• In 3 months, you will: Develop a strong understanding of MongoDB’s Salesforce ecosystem, business processes, and technical landscape. Build trusted relationships with key stakeholders and engineering partners
• In 6 months, you will: Lead the technical design and successful delivery of critical Salesforce initiatives. Establish yourself as a trusted technical leader within the Sales Apps team
• In 12 months, you will: Be the go-to technical leader for Salesforce architecture, complex solution design, and platform strategy. Elevate team quality through strong technical leadership, mentoring, and scalable engineering practices

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273405377

This new team will architect the platform foundation and infrastructure that enables a "build once, run anywhere" model, ensuring our AI-powered modernisation suite operates seamlessly regardless of a client's security or network constraints. We are looking for engineers to join this high-visibility initiative, where you will solve unique distributed systems puzzles and help shape the future of how global enterprises leverage GenAI.

We are looking for an experienced software engineer who thrives on solving infrastructure constraints and building enterprise facing platforms. 

The ideal candidate is a hands-on technical leader who can architect complex distributed systems, mentor engineers, and collaborate with product teams to deliver a platform that minimizes deployment friction and meets customers’ compliance requirements.

This role can be based out of our Gurgaon office or Remotely in India.

The ideal candidate for this role will have

• 8+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure.
• 2+ years of experience leading, coaching, and mentoring a team of engineers to achieve high-impact results.
• Deep experience designing distributable applications that run in air-gapped or highly restricted network environments.
• Strong proficiency in containerization and orchestration, with the ability to design systems where the host executes containerized applications under strict security monitoring.
• Experience building Service Host architectures that provide shared routing, proxy layers, and API gateways for multiple underlying services.
• Experience managing persistent storage solutions (blob/file storage) within distributed systems.
• Understanding of security-first design, specifically regarding the execution of untrusted code, fine-grain access control, and rigorous input validation.
• Experience designing auto-update mechanisms for software that cannot directly access the public internet.
• Curiosity, a positive attitude, and a drive to continue learning.

Position Expectations

• Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement.
• Drive the distributed infrastructure for the Application Modernisation Platform, ensuring it supports a self-service SaaS product model while operating within client-controlled environments.
• Lead the design and implementation of a sophisticated orchestration layer that manages authentication, telemetry, and the lifecycle of modernization tools.
• Architect a client-side application that manages developer workflows and communicates securely with hosted services.
• Solve complex "Day 2" operations challenges, such as designing interfaces to solve DevOps challenges to manage users, secrets, and updates.
• Collaborate with security and product teams to ensure the platform can execute code generation and LLM-based tasks securely, protecting both client data and MongoDB IP.
• Act as a hands-on leader, guiding the team through technical challenges related to container security, local vs. hosted logic distribution, and cross-service data sharing.

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and the specific constraints of deploying software to large enterprise client environments.
• Established yourself as the technical leader within the team, actively driving technical decisions.
• Begun mentoring team members and collaborating with product counterparts to define the integrations between the platform and the tools it hosts.

Within six months, you will have:

• Successfully led the team to deliver a prototype or initial release of the Deployment Platform that supports the core modernization toolset.
• Designed and implemented a streamlined process for platform updates that works within client security constraints.
• Established a precise rhythm of execution and served as a role model for a high-performing team.

Within 12 months, you will have:

• Become recognized as the go-to technical expert for the deployment and operations domain at MongoDB.
• Delivered a stable, production-ready platform that allows our Field Engineering teams to deploy tools without significant delays or approvals.
• Played a crucial role in helping recruiting and growing the engineering team.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

This new team will architect the platform foundation and infrastructure that enables a "build once, run anywhere" model, ensuring our AI-powered modernisation suite operates seamlessly regardless of a client's security or network constraints. We are looking for engineers to join this high-visibility initiative, where you will solve unique distributed systems puzzles and help shape the future of how global enterprises leverage GenAI.

We are looking for an experienced software engineer who thrives on solving infrastructure constraints and building enterprise facing platforms. 

The ideal candidate is a hands-on technical leader who can architect complex distributed systems, mentor engineers, and collaborate with product teams to deliver a platform that minimizes deployment friction and meets customers’ compliance requirements.

This role can be based out of our Gurgaon office or Remotely in India.

The ideal candidate for this role will have

• 8+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure.
• 2+ years of experience leading, coaching, and mentoring a team of engineers to achieve high-impact results.
• Deep experience designing distributable applications that run in air-gapped or highly restricted network environments.
• Strong proficiency in containerization and orchestration, with the ability to design systems where the host executes containerized applications under strict security monitoring.
• Experience building Service Host architectures that provide shared routing, proxy layers, and API gateways for multiple underlying services.
• Experience managing persistent storage solutions (blob/file storage) within distributed systems.
• Understanding of security-first design, specifically regarding the execution of untrusted code, fine-grain access control, and rigorous input validation.
• Experience designing auto-update mechanisms for software that cannot directly access the public internet.
• Curiosity, a positive attitude, and a drive to continue learning.

Position Expectations

• Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement.
• Drive the distributed infrastructure for the Application Modernisation Platform, ensuring it supports a self-service SaaS product model while operating within client-controlled environments.
• Lead the design and implementation of a sophisticated orchestration layer that manages authentication, telemetry, and the lifecycle of modernization tools.
• Architect a client-side application that manages developer workflows and communicates securely with hosted services.
• Solve complex "Day 2" operations challenges, such as designing interfaces to solve DevOps challenges to manage users, secrets, and updates.
• Collaborate with security and product teams to ensure the platform can execute code generation and LLM-based tasks securely, protecting both client data and MongoDB IP.
• Act as a hands-on leader, guiding the team through technical challenges related to container security, local vs. hosted logic distribution, and cross-service data sharing.

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and the specific constraints of deploying software to large enterprise client environments.
• Established yourself as the technical leader within the team, actively driving technical decisions.
• Begun mentoring team members and collaborating with product counterparts to define the integrations between the platform and the tools it hosts.

Within six months, you will have:

• Successfully led the team to deliver a prototype or initial release of the Deployment Platform that supports the core modernization toolset.
• Designed and implemented a streamlined process for platform updates that works within client security constraints.
• Established a precise rhythm of execution and served as a role model for a high-performing team.

Within 12 months, you will have:

• Become recognized as the go-to technical expert for the deployment and operations domain at MongoDB.
• Delivered a stable, production-ready platform that allows our Field Engineering teams to deploy tools without significant delays or approvals.
• Played a crucial role in helping recruiting and growing the engineering team.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About the Role

We are looking for a Staff Integration Engineer (Workato & API Integration) to join our GTMTech team. This strategic role will lead the design, implementation, and governance of enterprise-grade integrations that power our core business processes across GTM systems, with a primary focus on Workato-based integrations and modern API management patterns.

You will own the architecture for critical integration domains such as Quote-to-Cash and other high-impact GTMTech programs, ensuring our integration landscape is scalable, secure, observable, and aligned with best practices for event-driven and API-first designs. You will partner with engineering, architecture, security, and business stakeholders to define standards, mentor other integration engineers, and drive continuous improvement in how we connect systems and data.

The GTMTech team is focused on high-impact, large-scale technology programs, such as Quote-to-Cash. Our mission is to enhance company efficiency, boost profitability, and enable data-driven decision-making by streamlining systems, optimizing processes, and minimizing manual, low-value work through automation and AI.

Key Responsibilities

• Lead the end-to-end architecture, design, and implementation of Workato-based integrations and APIs across GTM systems (e.g., Salesforce, NetSuite, HRIS, Google Workspace) with a focus on scalability, reliability, and security
• Define and evolve integration standards, patterns, and best practices, including canonical integration patterns, error-handling strategies, observability, and operational runbooks
• Design and review complex, event-driven integration workflows leveraging technologies such as Kafka or equivalent messaging platforms, ensuring robust handling of topics, producers/consumers, durability, and retry mechanisms
• Drive API-first and MCP-native design for GTM integrations, leveraging RESTful APIs alongside MCP-based interfaces and AI-driven services, including robust authentication and authorization (OAuth2, JWT), versioning, lifecycle management, and integration with API management platforms such as Apigee or similar
• Translate ambiguous, cross-functional business requirements into well-structured technical designs, evaluating multiple solution approaches and recommending the best fit for scalability, extensibility, and long-term maintainability.
• Provide technical leadership and mentorship to other integration engineers—coaching on Workato concepts (callable recipes, event streams, task optimization), API design, and integration patterns, and performing design and code reviews
• Partner closely with GTM, Finance, Data, and Security teams to align integration designs with data governance, compliance, and audit requirements, including CI/CD practices and environment strategies for Workato and associated services
• Establish and enforce non-functional requirements (NFRs) for integrations (performance, resiliency, observability, security), and ensure they are met through design, testing, and monitoring
• Troubleshoot and resolve complex issues spanning multiple systems and environments by performing deep root-cause analysis and driving long-term corrective actions in partnership with system owners
• Conduct POCs to validate technology or pattern choices (e.g., new Workato features, API capabilities, event streaming approaches) and guide the team on when and how to adopt them
• Participate in and help mature the on-call and support rotation for integrations, ensuring robust incident response, escalation, and communication practices
• Champion and role model MongoDB’s culture principles—Think Big, Make it Happen, Build Together, and Be Intellectually Honest—while driving high standards for technical excellence and operational rigor within GTMTech.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with 10+ years of enterprise integration experience, including significant time in lead/architect roles
• At least 5 years of hands-on experience designing and delivering complex, enterprise-grade integration solutions using Workato, with deep understanding of the platform beyond low-code/no-code capabilities (e.g., advanced recipes, callable recipes, event streams, Workato SDK, task optimization, governance)
• Strong experience operating Workato in production at scale, including environment strategy, deployment automation, observability and monitoring, logging, and robust debugging in multi-system landscapes
• Solid understanding of event-driven architectures and messaging technologies such as Kafka or equivalents, including topics, producers/consumers, message durability, failure handling, and retry strategies
• Proficient with Workato connectors (including but not limited to Salesforce, NetSuite, HRIS, and Google Workspace), coupled with strong scripting skills (e.g., Python or Ruby) for advanced transformations and custom logic when required
• Demonstrated experience defining and enforcing integration standards, patterns, and NFRs across teams, including performance, scalability, security, and operability benchmarks
• Excellent analysis and system design capabilities, with a focus on system interactions, data flows, scalability, performance, and mapping complex business requirements into elegant, maintainable technical solutions
• Strong troubleshooting skills across diverse technologies and environments, with the ability to quickly isolate issues and drive cross-functional teams toward resolution
• Ability to mentor and upskill teammates, lead design and architecture reviews, and influence stakeholders through clear communication and well-reasoned recommendations
• Comfortable working in a fast-paced, highly collaborative, and hybrid environment, and open to occasional travel as needed for key workshops or stakeholder engagements.

Success Measures

In 3 months, you will have:

• Gained a deep understanding of the GTMTech integration landscape, including key Workato recipes, APIs, and event streams across Quote-to-Cash and adjacent domains
• Ownership of at least one critical integration domain, stabilizing existing integrations and addressing high-priority issues or technical debt.

In 6 months, you will have:

• Designed and delivered high-quality, scalable integration solutions (recipes/flows and APIs) for key GTMTech initiatives, with measurable improvements in reliability, performance, and observability
• Established or refined integration standards and NFR guidelines (including SLAs/SLOs, error-handling patterns, and monitoring dashboards) and gained adoption across the GTMTech integration team
• Led design reviews and architecture discussions for new integration initiatives, ensuring alignment with event-driven and API-first strategies and influencing technology choices where appropriate.

In 12 months and beyond, you will have:

• Become the go-to integration and API architecture leader for GTMTech, recognized for your ability to decompose complex business problems into scalable integration designs and to guide teams toward high-quality implementations
• Demonstrated a track record of proactively identifying integration risks, performance bottlenecks, and architectural gaps, and leading cross-functional efforts to address them with durable solutions
• Played a central role in elevating the overall maturity of GTMTech integrations—improving uptime, reducing incidents, shortening time-to-recovery, and increasing development velocity through better tooling, patterns, and governance
• Championed MongoDB’s culture principles within GTMTech, mentoring engineers, shaping interview and hiring standards for integration roles, and contributing to a high-performing, inclusive team culture

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

About MongoDB

The database market is massive, and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing applications that people use every day. We are the leading modern data platform and continue to innovate at scale to support our customers and internal teams with world-class systems and experiences.

About Team

IT SaaS Engineering Team plays a critical role in optimizing MongoDB sales processes, streamlining customer interactions, and maximizing the efficiency of our sales efforts. By leveraging Salesforce, the team ensures that business users have the tools, automation, security, and governance needed to effectively manage customer relationships, support operational processes, and drive business growth.

With deep expertise in Salesforce administration, platform governance, automation, and system operations, the team continuously enhances the Salesforce CRM platform to meet evolving business needs. The team partners closely with stakeholders across Sales Operations, Revenue Operations, Security, Compliance, and Engineering to deliver scalable, secure, and reliable Salesforce solutions.

What you’ll do

• We are looking for a Senior Salesforce Administrator to manage and enhance the Salesforce CRM system supporting MongoDB’s Sales organization.
• Effectively work both autonomously and collaboratively across Salesforce platform administration, configuration, release support, security, and audit-related activities.
• Work closely with Tech Leads, Program Managers, Developers, DevOps teams, and Business Stakeholders to understand requirements and deliver scalable declarative solutions.
• Contribute across multiple functions including platform administration, CI/CD participation, release support, access governance, security improvements, and audit readiness.
• Ensure appropriate controls, documentation, and governance practices are followed to maintain a strong and effective control environment.

Responsibilities

• Administer, configure, and maintain the Salesforce platform, including users, roles, profiles, permission sets, sharing settings, page layouts, record types, and other core administrative functions.
• Build and enhance Salesforce solutions using declarative tools such as Flows, Validation Rules, Approval Processes, Lightning App Builder, Dynamic Forms, and page layouts.
• Support DevOps and CI/CD activities including deployment, validations, release readiness, environment coordination, and change migration across Salesforce environments.
• Participate in audit processes by supporting evidence collection, validating controls, documenting configurations, and helping close identified gaps.
• Maintain a strong understanding of Salesforce security architecture, including profiles, roles, permission sets, field-level security, object access, and sharing rules.
• Support platform stability and day-to-day operational activities by troubleshooting issues, resolving user requests, and maintaining data integrity.
• Partner with business stakeholders to understand requirements, improve processes, and recommend scalable platform solutions.
• Maintain clear documentation for system configurations, release activities, controls, support procedures, and governance practices.
• Research platform capabilities, best practices, and new Salesforce features to continuously improve system effectiveness and administration maturity.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent experience.
• 8+ years of Salesforce Administration experience in a mid-to-large enterprise environment.
• Salesforce Certified Platform Administrator, Salesforce Certified App Builder, Salesforce Certified Advanced Administrator, Salesforce Certified Sharing & Visibility Designer certifications are required.
• Familiarity with AI-powered and agentic tools such as Cursor, Claude Code, Agentforce, and similar platforms.
• Experience with DevOps and CI/CD tools such as Copado, Gearset, Git-based deployment workflows, or similar tools.
• Strong analytical, troubleshooting, communication, and collaboration skills.

Success Measures

• In 3 months, you will have developed a strong understanding of MongoDB’s Salesforce platform, support model, security posture, release processes, and core business workflows by working closely with stakeholders and technical teams.
• In 6 months, you will have independently delivered multiple configuration-based enhancements, actively contributed to release and DevOps activities, and started driving improvements in platform governance, security, and operational efficiency.
• In 12 months, you will have become a trusted Salesforce platform owner who can confidently contribute across administration, declarative delivery, security reviews, audit readiness, and release support while helping strengthen the overall Salesforce operating model.

MongoDB is growing and gaining adoption rapidly across the globe with the most demanding and innovative companies and development teams in enterprise software. 

We are looking for a knowledgeable and detail oriented Senior Payroll Associate to join our Global Payroll team. This role primarily supports U.S. payroll operations, with potential to expand scope and ownership across the Americas over time. The position reports directly to the regional, U.S. based, payroll supervisor and partners closely with HR, Benefits, Finance, and external vendors.

This role requires a hands-on professional who brings a high standard of rigor, with payroll accuracy, compliance, and timeliness treated as essential operational requirements. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings - 6:00 PM - 2:00 AM IST

Responsibilities 

• Support end-to-end US payroll processing with minimal supervision, ensuring payrolls are accurate, on time and compliant with current regulations
• Review payroll output to identify discrepancies, investigate variances, and resolve issues prior to final approval
• Apply working knowledge of US Federal, state and local payroll tax regulations to ensure accurate employee setup, calculations and reporting 
• Manage complex payroll transactions,  including bonuses, retro adjustments, off-cycle payments, and payroll corrections
• Administer and audit payroll deductions, including pre-tax benefits, retirement plans, and garnishments
• Serve as a primary point of contact for payroll-related inquiries from HR, Benefits, Finance, and employees to resolve issues efficiently and within SLAs
• Support payroll reconciliations, audits, and year-end activities in collaboration with third party vendors and internal stakeholders
• Provide backup support and coverage for payrolls Canada and LATAM payroll as needed
• Identify process gaps, recommend improvements, document and maintain SOPs
•  Participate in process improvement, system upgrades and enhancements, testing, and post-implementation stabilization

Skills and Qualifications 

• Minimum 3+ years of progressive experience supporting US payroll processing in high volume and complex environment
• Strong working knowledge of US Federal, state, and local tax regulations, labor laws, and compliance requirements
• Demonstrated ability to independently manage complex payroll transactions including issue investigation and resolution
• Solid understanding of pre-tax benefits administration, wage garnishments, and core  payroll accounting concepts
• Hands-on experience working with enterprise payroll systems and HRIS platforms (ADP, SuccessFactors)
• Advanced proficiency in Excel and/or Google Sheets, including data analysis, reconciliations, and reporting
• Strong written and verbal communication skills, with the ability to clearly and confidently explain payroll matters
• Proven ability to collaborate effectively  with U.S. based stakeholders and cross functional partners across time zones
• Experience supporting multi-country payrolls or working in a global or shared services environment strongly preferred

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263333145

MongoDB continues to grow incredibly fast. This is the perfect opportunity to roll up your sleeves and have a positive impact at a hyper-growth company. We’re looking for someone who is excited to join a team where they can proactively identify and implement systems and process improvements to help grow and scale the business. In this high impact role, you will work closely with executives and internal functions including Sales, Sales Operations, Sales Analytics, Deal Desk, Business Systems, Finance and Accounting, and HR to improve and establish processes and systems for our next stage of growth.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Shift Timings: 6:00 PM-2:00 AM -Night Shift (Cabs will be provided)

Responsibilities

We are looking for a highly motivated Sales Commissions Analyst to play a key role within MongoDB’s Sales Compensation Team. This highly visible position is key to supporting the continued rapid growth of the Company and will be primarily responsible for administration & analysis of the Global Sales Incentive Plans. We are looking for someone who is detail oriented with excellent organizational and time management skills. Excellent verbal and written communication, and collaborative skills are also required to interface in a cross functional teaming environment with various levels of management. This is an excellent opportunity for a sharp, eager professional passionate about working in a dynamic environment with one of the fastest growing companies in the Database Market.

• Responsible for the administration of MongoDB’s Global Sales Compensation Plan in Xactly Incent, including timely electronic distribution and acceptance tracking of plans
• Responsible for the calculations of MDB compensation plans to ensure payments are accurate, complete, and in compliance with company policy and practice
• Partner with Sales Operations and Sales Finance to maintain and deploy worldwide annual compensation plans on time
• Assist with identifying opportunities for efficiencies and improvements within commissions process and workflows 
• Support and test the design and implementation of sales compensation plans, policies, and process changes throughout the year
• Provide ongoing quality support to our sales customers and resolve commission cases and exceptions in a timely manner
• Work cross-functionally with our partners, including Business Systems, to scale the commissions process and systems aligning with Company growth
• Provide ongoing training for newly hired and existing sales representatives and management on Xactly software and commission processes
• Work closely with Human Resources and Sales Operations to track changes in sales employee data for new hires, terminations, promotions, transfers, compensation and retroactive changes
• Prepare and post monthly sales commission and bonus accruals and payments on time
• Assist with ad hoc commission data gathering, reporting, analysis and other projects as needed
• Develop and assist with maintaining written process documents needed to effectively manage all comp

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID - 4263344420

Job Overview:

We are seeking a skilled and detail-oriented U.S. International Tax Manager to join our global tax team. In this role, you will oversee the company’s U.S. international tax planning, compliance, and reporting, ensuring alignment with business objectives while navigating complex tax laws. Working closely with internal and external stakeholders, you will drive the delivery of effective tax strategies and maintain compliance within an ever-evolving international tax landscape.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• Compliance and Reporting: Manage and oversee U.S. international tax compliance, including forms such as Form 5471, Form 8858, and foreign tax credit calculations, ensuring accurate and timely filings.
• Tax Planning: Provide technical expertise in the analysis, implementation, and optimization of U.S. international tax strategies, including GILTI, Subpart F, FDII, BEAT, and foreign tax credits.
• Global Tax Operations: Support the preparation and review of quarterly and annual tax provisions, specifically focusing on international tax components of ASC 740 reporting.
• Tax Research: Conduct detailed research on U.S. international tax laws, treaty benefits, and implications of legislative changes (e.g., OECD BEPS, U.S. Tax Reform), and provide actionable guidance to leadership.
• Cross-Functional Collaboration: Partner with finance, legal, accounting, and other teams to advise on tax-efficient strategies for cross-border transactions, acquisitions, and expansions.
• Tax Technology: Support process improvement initiatives related to tax automation, efficiency, and the use of tax software tools.
• Audit Support: Assist with tax audits and reviews conducted by U.S. or foreign tax authorities, including preparing documentation and managing information requests.

Minimum Qualifications

• Bachelor’s Degree in Accounting, Finance, Taxation, or a related field. CPA or CA 
• 5-7 years of relevant experience in U.S. international tax within public accounting, a corporate tax department, or consulting.
• Strong technical knowledge of U.S. international tax laws, including GILTI, Subpart F, FDII, BEAT, foreign tax credits, and treaty applications.
• Proficiency in ASC 740 (accounting for income taxes), particularly for international tax provisions.
• Working experience with U.S. compliance software such as Corptax, OneSource, or similar tools is strongly preferred
• Excellent research and analytical skills with the ability to synthesize complex concepts and communicate recommendations.
• Proven ability to manage multiple projects simultaneously in a deadline-driven environment.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID : 1273385022

MongoDB, as a database software and consistently voted the #1 most wanted database preferred by developers, is continuing to attract the most demanding, innovative companies and development teams in enterprise software.

To meet this demand, we are looking for passionate DevOps professionals to join our growing Industry Solutions Team (IST), a remote/flexible, globally-dispersed team. As part of our strategic investment in demo infrastructure capabilities, this role is critical to maintaining, scaling, and optimizing our demo portfolio, enabling our Industry Solutions Consultants to focus on customer engagement, content creation, and industry expertise while ensuring world-class infrastructure reliability and security. Our objective is to align MongoDB as an industry solution and ensure we understand enterprise clients and their needs to modernize software legacies, transition to modernized solutions, and guide them through continuous data-driven modernization across various industries.

MongoDB Industry Solutions Consultants communicate the direction of MongoDB's platform to customers and industry partner communities through webinars, client presentations, blog content, video content, live/virtual events, and demos. Your role will directly enable these activities by ensuring robust, reliable infrastructure that supports seamless demonstrations and proof-of-concepts across various industry verticals, helping to showcase MongoDB's capabilities to enterprise clients worldwide.

You'll work with cutting-edge technologies including Kubernetes, multi-cloud environments (AWS/GCP), and MongoDB's complete product suite, while building the infrastructure foundation that powers MongoDB's industry solution demonstrations globally. You'll collaborate closely with the global IST technical team and product teams, playing a key role in supporting deals and driving the business forward through reliable technical infrastructure.

What You Will Do at MongoDB

Infrastructure Management & Optimization

• Design and implement infrastructure-as-code templates for consistent demo deployments across 65+ demonstrations
• Optimize and maintain our KANOPY Kubernetes platform with production-grade configurations
• Manage MongoDB clusters with automated scaling, standardized security configurations, and centralized monitoring
• Maintain mixed AWS/GCP deployment environments with focus on performance and cost optimization

Security & Compliance

• Implement comprehensive security scanning and automated vulnerability remediation
• Maintain Wiz vulnerability management and security compliance across all demo environments
• Establish and enforce enterprise-grade security standards and practices
• Monitor and respond to security incidents with systematic surveillance and optimization

Automation & DevOps Excellence

• Build and maintain CI/CD automation pipelines for seamless demo deployments
• Implement autonomous end-to-end testing frameworks across the entire demo portfolio
• Deploy centralized monitoring, logging, and alerting systems for proactive issue resolution
• Create self-service developer tools to enable rapid demo development and deployment

Operational Support

• Provide dedicated incident response and system monitoring to prevent disruptions to Industry Solutions Demos
• Establish unified data model frameworks for consistent demo experiences
• Support 20-25 new demo builds annually, including complex microservices architectures
• Collaborate with wider technical team on infrastructure requirements and optimization opportunities

As an Ideal Candidate, You Will Have

Required Experience

• 5+ years of DevOps/Infrastructure engineering experience in enterprise environments
• Strong expertise in Kubernetes orchestration and container management
• Hands-on experience with Infrastructure-as-Code tools (Terraform, CloudFormation, or similar)
• Proficiency in CI/CD pipeline design and implementation (Jenkins, GitLab CI, GitHub Actions, etc.)
• Experience with multi-cloud environments (AWS, Azure, GCP) and cloud-native architectures
• Strong background in monitoring and observability tools (Prometheus, Grafana, ELK stack, etc.)

Technical Skills

• Database administration experience, preferably with MongoDB or other NoSQL databases
• Security scanning and vulnerability management experience
• Scripting and automation skills (Python, Bash, Go, or similar)
• Experience with microservices architecture and service mesh technologies
• Understanding of networking, security principles, and compliance frameworks

Soft Skills

• Excellent problem-solving and troubleshooting abilities
• Strong communication skills for cross-team collaboration
• Self-motivated with ability to work independently in a remote-first environment
• Passion for learning new technologies and staying current with DevOps trends
• Experience mentoring junior team members and sharing best practices

As an Ideal Candidate, You May Also Have

• Master's degree in Computer Science, Engineering, or equivalent work experience
• MongoDB certification or experience with MongoDB Atlas
• Experience in SaaS or enterprise software environments
• Experience with service mesh technologies (Istio, Linkerd)
• Knowledge of data pipeline and ETL processes

What You Will Learn

Technical Growth

• Deep expertise in MongoDB's complete product suite and ecosystem
• Advanced Kubernetes and cloud-native architecture patterns
• Enterprise-scale infrastructure design and security best practices
• Modern DevOps methodologies and automation frameworks

Business Context

• How infrastructure enables customer success and business growth
• Industry-specific use cases and solution architectures across various verticals

Location & Work Arrangement

This role is based in India with flexible remote work options. The Industry SolutionsTeam operates globally with collaboration across time zones. Occasional travel may be required for team events, training, or MongoDB conferences.

Why Join Our Team

• Impact: Build the infrastructure foundation that powers MongoDB's industry solution strategy
• Growth: Join a global team with significant investment and leadership support
• Innovation: Work with cutting-edge technologies in a fast-paced, evolving environment
• Culture: Be part of MongoDB's collaborative, inclusive, and learning-focused culture

This role is part of MongoDB's strategic investment in demo infrastructure capabilities, offering the opportunity to build something new while working with industry-leading technologies and a world-class team.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 1273401871

The Director, Employee Experience India will report to the Head of Regional HR, APAC and will be the face of the People Team to the India employees and managers while serving as the main point of contact for escalated inquiries and concerns, performance management, employee well-being, employee relations, and compliance. Additionally, this role will proactively and collaboratively, support and partner a local business unit leader and their team, while overseeing and/or directly leading the local Employee Experience team. 

The Employee Experience Team at MongoDB India is the face of HR to the approximately 800 employees. The team is responsible for providing full employee life cycle service delivery from onboarding to separation management in partnership with the rest of the People Team including the following CoEs: Recruiting, Total Rewards, Learning and Development, Employee Engagement & Inclusion, HR Business Partnering and HR Operations. The team is also responsible for our Workplace sustainability and community/events efforts, Employee Relations, policy and process enhancements including regional compliance as well as developing programs to enhance manager capability across the company. 

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

• Management: Effectively lead India Employee Experience team and manage direct report(s), with effective cadence, fostering a collaborative and productive work environment while actively supporting their professional development 
• Partnership: Partner with global HRBPs and COEs to support achieving the people goals of assigned business units in India
• Service Delivery: Serve as the main point of contact for escalated employee and people manager questions and concerns for your assigned business unit and broader India businesses.
• Performance Management: Coach and enable managers to set clear expectations, provide regular feedback, and manage employee performance
• Employee Relations: Support our commitment to a safe and balanced workplace by evaluating employee complaints to make appropriate recommendations to address the matter. Conduct mediation sessions when necessary.
• Process Improvement: Develop and evolve MongoDB People processes and systems to continue elevating the employee and manager experience
• Compliance: Stay updated on employment law and current legislation related to Human Resources, providing valuable advice to managers, identifying risks, and suggesting alternative solutions. Contribute to the evaluation, development, and enhancement of company policies as needed
• Culture Ambassador: Focus on manager and leadership enablement; support and promote a values-based culture and effective hybrid working environment in partnership with Workplace and local leadership
• Coaching: Act as a trusted advisor, applying your HR expertise and understanding of MongoDB’s business to effectively partner with leaders to provide guidance, support, and coaching to drive people development and business results
• Knowledge: Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law

Requirements

• Ideally, a Bachelor’s degree in HR or related field with at least 10 years of well-rounded experience in progressive HR roles with at least 5 years in a leadership position. Must have strong performance management, coaching, business partnership, employee relations, and HR operations background. Experience in a high growth technology business is a plus.  Relevant certifications are a double plus
• Exceptional communication, interpersonal and influence skills with the ability to influence and engage others  
• Strong understanding and working knowledge of employment laws of India is a must, combined with the proven ability to interpret and guide employment matters, manage grievances, disputes and investigations in alignment with local employment law and regulations
• Passion for and demonstrated expertise in developing and implementing HR programs and driving operational excellence for a high growth and complex company. We are still building the bridge as we walk, and we need someone who has the organizational & project management skills that are required to do that and enjoys the exhilaration that comes with it
• Critical thinking skills are important. This includes the ability to analyze a situation or problem, identify the root cause, break solutions down into achievable milestones and make informed data-driven decisions
• Adaptability and flexibility for two reasons - we are a company that is scaling in a market that is constantly evolving and this role partners with employees at all levels of the organization. You will need to shift regularly between tactical and strategic priorities, deal with a lot of change and focus on driving outcomes across a wide range of levels in the company
• Ability to handle sensitive and confidential information with discretion
• You need to be comfortable in an accelerated learning environment and be self-motivated and assertive to succeed

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 1273353296

As an AI Workflow Specialist on the Trust & Safety Operations team, you will be the bridge between product, operations, and other relevant teams. You will be required to create workflows, using AI to design, prototype, and scale high‑impact automations. You will translate operational pain points into well‑designed AI workflows, partner closely with product and engineering, and build the evaluation frameworks that ensure these automations are safe, reliable, and measurable.

You Will:

• Partner with the Subject matter experts across the Support Ops and Shared service teams to understand the current gap and brainstorm on the desired solution. 
• Map and document existing workflows to identify high‑leverage automation opportunities and clearly define “current vs. future state.”
• Design AI‑augmented workflows that combine LLM agents, existing rules engines, and human review to improve speed, quality, and consistency 
• Prototype and iterate AI solutions using internal and external (accepted) tooling (e.g., Claude and other LLMs, internal agentic/AI workflow platforms, and Builder AI code intelligence) to turn workflow designs into working agents or automations.
• Define success metrics and evaluation plans (e.g., automation rate, handle time reduction, error/rollback rate, reviewer satisfaction) and build or integrate with eval pipelines to measure agent performance over time.
• Partner with product, engineering, and operations to prioritize use cases, scope requirements, and align AI workflows with product roadmaps and control/compliance expectations.
• Operationalize launches: contribute to playbooks, runbooks, and training so that operations teams can use AI agents confidently and understand when and how to intervene or escalate.
• Continuously improve workflows by monitoring performance, surfacing insights, and iterating on prompts, policies, routing, and UX to keep systems robust as volumes, abuse patterns, and regulations evolve.
• Champion safe and secure AI usage, partnering with security and compliance stakeholders to ensure AI workflows respect data handling, access controls, and regulatory constraints, especially as AI workloads increase.

You Have:

• 5+ years of experience in technical operations, data science/analytics, or product/engineering roles, with at least 2+ years working directly with workflow automation, rules engines, or tooling for operations teams.
• Demonstrated experience designing, implementing, or maintaining complex business workflows 
• Strong technical fluency: comfortable reading and writing simple scripts or code (Python or similar), working with APIs, and collaborating closely with engineers to ship workflow changes and integrations.
• Hands‑on experience with LLM‑based tools (e.g., Claude) or other AI platforms, including prompt design, evaluation, and iteration to improve quality and reliability.
• Strong analytical skills, with experience defining metrics, building dashboards or analyses, and using data to make prioritization and design decisions.
• Excellent cross‑functional communication skills; able to translate between operations, product, engineering, and finance, and to write clear specs, runbooks, and status updates.

Good To Have: 

• Experience in Trust & Safety, compliance, or risk‑sensitive workflows (e.g., safety queues, fraud, government or law enforcement requests, regulatory reporting).
• Prior work evaluating AI agents or automation quality (e.g., building eval suites, gold‑label sets, or reviewer workflows to monitor agent decisions).

More about the role:

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies, and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company.

The Account Manager– Marketing Communications at Burson Group India will be responsible for determining the marketing strategy of the firm & lead all outreach initiatives for marketing the firm. The individual will take full responsibility for the reputation management of the firm along with the leadership.

The purpose of this role is to have an impact on the Burson Group India brand through progressive marketing strategies across all media. To develop, establish and maintain marketing strategies to meet organizational objectives. Effective management of the marketing, advertising, sponsorships, and promotional activities of the organization. Responsible for external communication, supporting new services and partnerships, messaging & content creation, conceptualizing special events, sponsorships & promotions, and thought leadership initiatives of the firm. Experience in identifying target audiences and devising campaigns that engage, inform, and motivate them. An organized individual, with excellent time-management skills. Creative thinker, able to work under pressure & meet deadlines. Persuasive, enthusiastic and tenacious.

What you'll do:

Technical Competency

This section describes the key areas in which this role will need to deliver results.  Technical Competencies are measurable skills for an individual to succeed in this role.

 Marketing Acumen:

• Develops and executes marketing plans and programs, both short and long term in line with the firm’s Business Strategy, in consultation with the CM&GO – Burson Group India or as aligned.
• Research analyzes, and monitors communications industry trends so that marketing opportunities may be capitalized, and the effect of competitive activity may be minimized.
• Creation and publication of all marketing material in line with company messaging and marketing plans.
• Plans and oversees the organization’s promotion activities including print, electronic, and direct mail outlets.
• Communicate with external partners on ongoing campaigns.
• Overall responsibility for brand management and corporate identity
• Works with writers and designers, overseeing copywriting, design, layout, and production of marketing materials.
• Working in collaboration with Burson Group India’s Digital Marketing expert for online campaigns
• Ensures effective control of marketing results and that corrective action takes place to be certain that the achievement of marketing objectives are within designated budgets.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Implementing the Marketing Calendar (Events, Awards, Publications, Speaking Opportunities, Sponsorships, Partnerships etc.).
• Facilitates new business process across practices (Case Studies, Playbook, Credentials, Bios, Role Scope & Financial Proposal Templates etc.)
• Create, edit, storyboard, and manage entire awards entry process on behalf of Burson Group India and its clients.
• Supervises the Marketing Section on SharePoint and ensures all marketing knowledge is updated
• Ensure compliance with all systems, processes and policies.

 Fiscal Management

• Manage the implementation, tracking and measurement of integrated marketing campaigns, on time and within budget.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Develop short and long-term plans and budgets for PR programs and their activities, monitor progress, assure adherence, and evaluate performance.

 Team Leadership Skills

• Act as a leader to client teams and oversees team performance by prioritizing responsibilities and delegating tasks according to the capabilities and experience of team members and client budget and needs.
• Ensures that teams are equipped with the right resources, tools, and training to build high performing teams and manage workloads.
• Is an active mentor who serves as a trusted coach and is available in formal and informal ways to guide professional development and grow and retain talent.
• Fosters teamwork and builds morale and motivation within account teams, ensuring that good performance and efforts are recognized.
• Takes an active interest in the career development of team members, sets realistic and achievable qualitative and quantitative goals for team members in performance appraisals and follows-up regularly.
• Develops the team’s expertise in clients’ business and conducts on-the-job training and formal training sessions as appropriate.

 Behavioural Competency Requirements

• This section describes the Behavioural Competencies that are critical to succeed in this role. Behavioural Competencies are measurable characteristics that contribute to improved performance.

Personal Learning

• Picks up on the need to change personal, interpersonal, and managerial behaviour quickly; watches others for their reactions to his/her attempts to influence and perform and adjusts; seeks feedback; is sensitive to changing personal demands and requirements and changes accordingly.

 Business Acumen

• Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Developing Direct Reports and Others

• Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the development system in the organization; is a people builder.

Negotiating

• Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly by other parties to the negotiations; has a good sense of timing.

Experience that contributes to success:

• Minimum 4+ years of experience in marketing communications, with at least one year leading a team.
• Bachelor’s degree in, Communications, or a related field.

THE ROLE 

Women's Activewear - Sourcing Manager, Bangladesh

We are seeking a strategic and entrepreneurial Sourcing Manager to build and lead our Apparel, Women's activewear function. This person will be tasked with identifying and onboarding new vendor partners from scratch. The role will focus primarily on the Women's Activewear category with potential expansion into other categories.

This is a rare opportunity to own and build a sourcing operation in a high-impact category. The ideal candidate will bring deep knowledge of category manufacturing, strong vendor relationships (or the ability to cultivate them), and the operational rigor to scale new supply chains that deliver on cost, quality, and lead time.

Responsibilities

• Scout for vendor partners in India who can manufacture high quality products with fast production lead time
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding the supply base and improving Quince's product costs, quality, and commercial terms.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions

Qualifications

• Experience: 10 year + sourcing and merchandising experience in apparel, women's activewear categories with high-end national brands in United States
• Self-Motivated: Proven ability as a self starter and quick independent learner adapting swiftly to new challenges
• Detail Oriented: Exceptional attention to details with a data driven approach to decision making and problem-solving.
• Analytical Skills: Strong analytical mindset with a focus on execution, process improvement, and brand enhancement.
• Product Development: Deep understanding of the product development process, utilizing factory and vendor expertise to effectively bring new products to market in speed.
• Curiosity: Continuous learner with a proactive attitude, open to new perspectives and adaptable to changing circumstances.
• Supply Chain or Operations Background: Good track record in supply chain management or operations contributing to a well-rounded understanding of the retail landscape.
• Collaborative Nature: Excellent interpersonal skills, fostering collaboration across teams, skilled in written and verbal communication and presentation.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

As an Analyst, Vendor Assurance & Compliance, you will support the Compliance team in maintaining operational controls, executing compliance reviews, and ensuring smooth day-to-day operations with our Vendor partners. You will play a crucial role in data analysis, invoice verification, and user access management, helping to safeguard company assets and streamline vendor processes.

You Will:

• Assist in executing regular compliance reviews and operational audits to ensure vendors adhere to established policies and processes.
• Execute routine user access reviews and handle the day-to-day provisioning/de-provisioning of vendor agents across internal tools, systems, and databases.
• Gather, format, and maintain vendor performance metrics and compliance data. Highlight obvious inefficiencies or recurring errors to the Compliance Lead.
• Assist the Lead in coordinating with Global Scaled Operations, Moderation, Customer Support, Legal, Finance, and Engineering teams on routine operational tasks.
• Help in maintaining the BCP for all the vendors
• Support the testing and implementation of automation initiatives introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in operations, compliance, audit support, or a trust & safety-related role (experience interacting with vendors or customer service operations is a strong plus).
• Bachelor's degree or equivalent experience (candidates with ISO27001:2022 are preferred)
• High proficiency in spreadsheet software (Excel/Google Sheets) for data tracking and trend analysis. Familiarity with ticketing systems or access management tools is preferred.
• Exceptionally organised and detail-oriented, with a proven ability to spot numerical discrepancies and process errors.
• Clear written and verbal communication skills; ability to document processes clearly and interact professionally with external vendors.
• Proactive mindset with the ability to troubleshoot routine operational issues independently.
• Ability to thrive in a fast-paced, collaborative team setting. Flexibility in working hours to meet global operational needs, with a willingness to support critical incident management if required.

The Trust & Safety Operations team safeguards Roblox’s community and creators. Within this organization, our IP and Legal Compliance Operations teams are dedicated to protecting Intellectual Property, ensuring strict regulatory compliance, and facilitating a safe, fair environment for rights holders, developers, and users. We scale Operations and elevate our users’ experience through a multi‑year vision, rigorous execution, and data‑driven decision making.

You will be reporting to the Manager Data Operations and act as the data SME for both IP and Compliance Operations, working closely with other domain-specific data analysts on the team. This position is critical to understanding, optimizing, and reporting on the operational performance of our Intellectual Property enforcement and our Legal Compliance workflows.

You Will:

• Own the analysis and reporting for both Intellectual Property Operations and broader Legal Compliance Workflows. Deliver recurring KPI packs for senior leadership across Safety, Legal, and Developer Relations partners.
• Identify opportunities through trend and cohort analysis; build business cases and lead cross‑functional initiatives from concept to impact.
• Collaborate with Data Science, IP Product, Policy, and Operations teams to define and maintain metric definitions, KPI hierarchies, and analytical guardrails that drive operational excellence in both IP protection and compliance obligations.
• Design, build, and maintain advanced operational reports and dashboards, delivering critical insights on IP enforcement and overall compliance health to senior-level management and cross-functional stakeholders across Operations, Legal, Product, and Engineering.
• Select and apply the most appropriate analytical methods to assess both IP operations and Legal Compliance programs, extract relevant data, and derive actionable insights to ensure we meet all of Roblox's legal and regulatory obligations efficiently and accurately.
• Monitor industry trends in digital rights management, regulatory compliance frameworks, and analytical best practices; incorporate them into our operational data strategies and tooling.

You Have:

• 7+ years of experience in a professional setting, with demonstrated experience in quantitative analysis and complex program management.
• Domain Knowledge: Good understanding of intellectual property operations (like copyrights, trademarks, and Digital Rights Management) and legal compliance processes (such as regulatory response SLAs, privacy operations, or law enforcement guidelines) in the tech industry—either through hands-on experience or by working closely on cross-functional projects.
• Technical Proficiency: Advanced proficiency in SQL, including complex queries, common table expressions, and window functions; working knowledge of Git and Python and/or R is highly desirable.
• Cross-Functional Leadership: Proven ability to work effectively with cross-functional teams (specifically Legal, Product, Engineering, and frontline IP/Compliance Operations) to drive strategic initiatives.
• Problem Solving: Strong analytical skills with a track record of using data to inform decision-making, optimize complex workflows, and solve operational bottlenecks.
• Business Acumen: Deep understanding of business operations and the ability to align data strategies with strict legal, regulatory, and IP business objectives.
• Expertise in consulting with stakeholders and managing complex projects from inception to completion.
• Strong multitasking and time management skills to balance the distinct needs of IP operations and Compliance operations.
• Minimum of a Bachelor’s degree in a technical field / analytical discipline (preferred: Computer Science, Data Analytics, Information Systems, Statistics, Mathematics, Business Analytics or equivalent), with a strong preference for an MBA or MS or equivalent experience

WHY ROBLOX?

Roblox is ushering in the next generation of entertainment, allowing people to imagine, create, and play together in immersive, user-generated worlds. We’re the one and only fastest-growing entertainment platform that lets anyone teach themselves how to code, publish, and monetize any experience imaginable—across any device—reaching millions of players across the globe.

As a Public Policy Director for India & South Asia, you will be playing a key role in our engagement with Indian policymakers. The role will bolster our local strategy, including our participation in trade groups, work with NGOs, regulatory commitments and compliance, and proactive work to scale our business to best position Roblox for the future. You will be responsible for understanding our Community Rules and other policies and helping to develop and refine specific principles and policies. The ideal candidate will be able to work independently and remotely from HQ, as well as collaboratively with all internal stakeholders. You’re comfortable identifying policy issues, solving those issues, and bringing improved products to our players and creators. You believe in the value of in person, high touch meetings with policymakers.

You should be passionate about our mission, the gaming ecosystem, the community we serve, and the policy issues we need to address. Above all else, you appreciate that relationships often drive outcomes and work excellently and collaboratively with others.

You Will:

• Contribute to our comprehensive Public Policy strategy for India & South Asia and implement related programs
• Identify, monitor, and analyze policy issues affecting Roblox in India & South Asia
• Advise Roblox internal stakeholders on public policy matters as inputs to the development of our products and business operations
• Articulate our public policy positions in briefing papers and consultation responses
• Communicate with external stakeholders on behalf of Roblox on public policy topics
• Communicate the public policies to all internal stakeholders at the company. Provide governance for and stakeholder updates on product policies
• Ensure that Roblox stays in compliance with our product policies
• Oversee and influence change necessary to achieve policy compliance objectives and foster a culture of compliance across the organization.
• Work with external stakeholders, to understand and account for the views of external stakeholders about our product policies

You Have:

• A Bachelor's degree in Policy, Law, Media, Science, Engineering, Technology, or related field of study or equivalent.
• 10-15 years of experience as a Public Policy Leader at an internet, e-commerce, social, or gaming company
• Experience working with policymakers, child safety groups and international organizations
• Seamlessly with cross-functional teams consisting of business operations, financial and legal stakeholders
• Experience with project/program management and able to keep multiple concurrent deliverables moving forward on schedule

You Are:

• Passionate about public policy issues, domestic and international
• A dynamic and engaging presenter with stellar written and oral delivery across multiple platforms, live and virtual
• Willing to be on the road when necessary for outreach meetings and programs
• An excellent written and oral communicator
• Detail-oriented, with strong communication, planning and organizational skills
• Collaborative, with strong relationship building skills to get things done in partnership with other groups
• Self-directed, with the ability to define your own work and processes
• Low drama, and treat everyone like a client regardless of level

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators!

The Product Support Specialist, International & Government Requests role will focus on responding to sensitive government and regulatory requests, collaborating with stakeholders across Public Policy, Legal, and safety leadership, and improving our tooling, processes, and workflows designed to scale Roblox’s compliance with regulatory requirements. This role will report to the moderation operations team manager.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support.

You will report to the Moderation Product Support team manager.

You will

• Act as policy enforcement subject matter expert and own high-visibility regulatory escalations end-to-end, analyzing and assessing content against Roblox community standards and internal procedure guidelines
• Guide a large team of Roblox Compliance agents and staff, ensuring exceptional customer experience and meeting performance metrics
• Communicate effectively with internal customers (leadership up to Roblox c-suite) and cross-functional stakeholders, performing comprehensive analysis of ambiguous incidents and make business-critical decisions under time constraints;
• Maintain professionalism, confidentiality, and good judgement when handling government requests which may require direct correspondence with regulators;
• Manage, maintain, and develop a highly effective  processes that meets or exceeds relevant service level agreements;
• Coordinate with cross-functional partners and a large team of Roblox moderation agents and their respective staff;
• Implement and maintain standard operating procedures for moderation processes;
• Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement;
• Participate in an on-call or shift rotating basis to ensure our team has 24x7 coverage, may include weekends.

You Have:

• 3+ years of experience responding to incidents or escalations at a gaming, social media or other communications platform company.
• Experience managing regulatory requests and responses, or online safety issues in a compliance environment.
• Excellent communication skills to collaborate with cross-functional teams, including company leadership.
• Experience on a trust and safety team and/or have worked closely with policy or content moderation.
• An interest in online safety, policy development, regulations and emerging trends .

As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.

You Will:

• Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
• Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
• Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
• Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
• Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
• Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.

You Have:

• 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
• Bachelor's degree or equivalent foundational experience in operational auditing.
• Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
• Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
• Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
• Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
• Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.

Team Lead – Strategic Recruiting (Centre for Expert Acquisition – CEA)

Location: Gurugram (Delhi NCR) – In-office
Shift: US Hours (approx. 6:30 PM – 2:30 AM IST)

Overview

Guidepoint is launching a centralized Centre for Expert Acquisition (CEA) team focused on building and scaling expert coverage across priority sectors, particularly within Private Markets.

This team will operate as a proactive recruiting engine — mapping markets, identifying high-value companies and personas, and continuously building pipelines of senior industry experts aligned to Guidepoint’s long-term strategy.

We are hiring a Team Lead to build and run this function on the ground.

This is a player-coach role with full ownership of execution, team performance, and day-to-day operations. You will be responsible for setting the tone, building team discipline, driving output, and ensuring consistent delivery against aggressive recruiting targets.

You will also serve as the on-ground representative for global leadership, acting as the eyes and ears for the Global Director of Research & Operations and ensuring the team operates with high accountability, energy, and execution rigor.

This role is fully in-office during US hours and requires strong leadership presence during late evening/night shifts.

What You’ll Do

1. Build & Run the Team

• Support hiring and onboarding of a team of 4 Research Associates during the pilot phase
• Establish daily operating rhythm, structure, and execution discipline from day one
• Set clear expectations on outreach volume, quality, and performance standards
• Create a high-energy, high-accountability team environment

1. Drive Execution (Player-Coach)

• Personally execute recruiting mandates alongside the team
• Lead by example in outbound activity (calls, emails, LinkedIn outreach)
• Step in on high-priority or complex recruiting situations
• Ensure consistent pipeline generation and conversion

1. Performance Management & KPIs

• Own team-level KPIs including:
• Outreach volume
• Response rates
• Recruit-to-activation conversion
• Productivity per associate
• Track daily and weekly performance metrics
• Identify gaps early and drive corrective actions
• Continuously optimize sourcing and outreach strategies

1. Coaching & Capability Building

• Train associates on:
• Cold calling and outreach techniques
• Messaging and positioning
• Objection handling with senior professionals
• Provide real-time feedback and structured coaching
• Build confidence and communication skills within the team

1. Stakeholder Coordination

• Partner closely with global stakeholders to align on:
• Target sectors
• Priority companies and personas
• Coverage gaps
• Ensure clarity and speed in execution against global priorities

1. Culture & Floor Leadership

• Set the culture for a night-shift, performance-driven team
• Maintain energy, motivation, and discipline during late hours
• Ensure strong team cohesion and accountability
• Create an environment where performance is visible and rewarded

1. Operational Ownership

• Ensure accurate CRM usage and data quality
• Maintain compliance standards in recruiting and onboarding
• Support implementation of tools, workflows, and process improvements
• Act as the first escalation point for day-to-day challenges

1. Leadership Interface

• Serve as the primary on-ground point of contact for global leadership
• Provide regular updates on team performance, challenges, and insights
• Surface risks early and propose solutions
• Translate strategic direction into day-to-day execution

What We’re Looking For

• 4–7 years of experience in recruitment, executive search, inside sales, B2B sales, or similar outbound-heavy roles
• Prior experience managing or mentoring teams (formal or informal)
• Strong comfort with high-volume outbound activity and phone-based engagement
• Proven ability to operate in target-driven, performance-oriented environments
• Strong written and verbal English communication skills
• Willingness and ability to work a fixed US-hours night shift from office (mandatory)
• High ownership mindset with ability to operate in an unstructured, build-from-scratch environment
• Strong organizational skills and attention to detail
• Ability to manage pressure, maintain composure, and drive outcomes

Who Thrives in This Role

• Individuals who enjoy building teams and systems from the ground up
• Leaders who are comfortable being hands-on and execution-focused
• People who bring energy and presence to the floor, especially during night shifts
• Candidates who take pride in driving results through others
• Those motivated by ownership, visibility, and growth

What Makes This Role Unique

• Opportunity to build and lead a new global recruiting function from day one
• High visibility with senior leadership across global teams
• Direct impact on Guidepoint’s long-term content and client strategy
• Combination of execution, leadership, and strategy in a single role
• Clear path for growth as the team scales

What We Offer

• Competitive base compensation with performance-linked incentives
• Comprehensive medical coverage
• Structured onboarding and training
• High-ownership role with real impact
• Fast-paced, merit-driven growth environment

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

With a network of nearly 1.5 million experts and over 1,300 employees worldwide, Guidepoint delivers on-demand intelligence to leading organizations across industries.

We are committed to fostering a diverse and inclusive environment and building a culture where different perspectives drive better outcomes.

About the Role:

We’re looking for a team player with excellent interpersonal skills & service oriented. Creative & out of the box thinker. An autodidact, quick, effective and versatile who’s able to change directions in midstream. Independent & Accountable.

What you’ll be spending your time on

• Create and maintain CI/CD pipelines for the company's products
• Building and maintaining high-performance, fault tolerant, scalable ALM system, from Version control, Builds and Deployments to Monitoring and configuration management
• Maintain the application layer of our public cloud and private cloud
• Develop and integrate infrastructure tools in support of our production system
• Automate the Provisioning and configuration of Windows/Linux environments
• Work closely with product, QA, developers and IT/operations departments to streamline their working methods
• As a core member of the team, you will participate in 'On-Call' duties on Payoneer production systems, working in non-conventional hours include weekends and holidays (from time to time)

Have you done this kind of stuff?

• BS degree in computer science, computer engineering, relevant technical discipline or equivalent practical experience
• At least 6 years’ experience as DevOps Engineer
• A minimum of 5 years of exposure running production workloads (AWS, Azure or GCP)
• Microservices architecture & container orchestration (Docker and Kubernetes)
• Experience with CI/CD tools and source control management tools (e.g., Git, Azure DevOps, SonarQube, Artifactory etc...)
• Experience with GitOps (e.g., ArgoCD or Flux)
• Experience with Configuration Managements tools like Chef, Ansible or Puppet
• Proven Scripting capabilities: PowerShell/Bash/Python
• High level Linux OS expertise
• Programming experience skills (C#, NodeJS - advantage)
• Experience managing application servers and web servers
• Strong troubleshooting skills
• Experience with monitoring and logging solutions (e.g. Prometheus, Grafana and ELK)
• Proactive by nature; internal drive for excellence and improvement

Not a must but a great advantage

• Experience in SQL
• Experience with software development and development frameworks
• Experience with event streaming and messaging platforms such as Kafka, RabbitMQ…
• Provisioning and operating NoSQL databases such as MongoDB, Redis, Elasticsearch …
• Knowledge and understanding Storage and Networking

#LI-PG1

About Inizio Ignite:

Inizio Ignite is the global advisory partner for health and life sciences, encompassing connected expertise across Research Partnership, Putnam, Vynamic, and STEM. Guided by purpose, passion, and precision, we collaborate with clients to ignite impact, accelerate performance, and deliver lasting change for patients. By uniting strategy, insights, and innovation with a unique depth and breadth of expertise, we drive transformation and shape the future of health.

Our Research Partnership healthcare market research team provides research and insights to inform and power healthcare decisions. Serving a variety of clients across the lifecycle, our expertise includes data, research & insights (proprietary syndicated and custom research) and brand tracking (ATU). Proudly part of Inizio – the market-leading commercialization partner for health and life sciences. From early-stage development to loss of exclusivity, we simplify complexity, unlock value, and make collaboration seamless at every pivotal moment – supporting confident, insight-driven decisions that move innovation forward. 

Role Overview

The Research Executive will play an important role in the new hub, reporting into an Associate Director based in Gurgaon and with additional training and support from the UK office.

What you'll be doing

• Act as the main contact / bridge between Project Manager and RP Field, ensuring the fieldwork process runs smoothly and in line with expectations:
• Updating all parties on any change (sample, timings, specifications etc)
• Working with RP Field to answer fieldwork queries regarding sample, timings or any other project-related issues.
• Management of subcontractors and freelance consultants (freelance proof readers, link checkers, coders)
• Ensure all project team members, RP Field, suppliers and freelancers are trained and certified in the most up to date compliance requirements
• Provide feedback to your Manager as well as regular updates to the client
• Responsible for checking the raw data, writing the tab spec, coding the open ended verbatim and checking the interim and final data tables
• Oversee the initial charting of quant data – checking for errors/understanding
• Help prepare sections of the final client presentation, with significant input from the manager.
• Attend debrief meetings for final audit of compliance records

What you'll need

• 1-5 years of experience in market research in any sector (ideally healthcare but not essential)
• Commitment to client service and “getting the job done”
• Strong verbal and written communication
• Attention to detail
• Ability to multi-task

Ideal candidate should be

• Proactive, dedicated and enthusiastic, with a ‘can do’ attitude and approach
• demonstrate a high level of accuracy and attention to detail, as well as strengths in organization and prioritization
• Collaborative team player who works well with colleagues
• Communicate ideas and issues in an effective, straightforward fashion
• Highly motivated and want to seize opportunities to develop new skills and progress your career

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices. Don't meet every requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

Role Summary

We are hiring Senior Engineers who combine solid software engineering fundamentals with proven proficiency in AI-assisted development. This role is designed for engineers who have actively used AI coding tools (such as Cursor, Claude Code, Codex CLI only) for at least one year and can leverage these capabilities to ship higher-quality code faster. You will be embedded in product engineering squads, leading feature development, mentoring junior engineers, and championing AI-first development practices across the team.

What Makes This Role Different

This is not an AI research role - it is a core engineering role for engineers who use AI as a force multiplier. We expect you to:

• Use AI coding assistants daily to accelerate development without sacrificing code quality.
• Critically evaluate AI-generated code for correctness, security vulnerabilities, and maintainability.
• Share best practices for AI-assisted workflows with the broader engineering team.
• Help define team standards for responsible and effective AI tool adoption.

Key Responsibilities

1  Feature Engineering & Delivery

• Design, build, and ship production-quality features across the full stack or within your domain (backend, frontend, platform, or data).
• Leverage AI coding assistants to write, refactor, document, and test end-to-end code efficiently.
• Translate product requirements and technical specifications into clean, maintainable implementations.
• Lead feature squads for medium-complexity initiatives from design through deployment.
• Participate in and drive sprint planning, backlog grooming, and technical estimation sessions.

2  AI-Augmented Development Practices

• Champion the use of AI pair-programming tools (Copilot, Cursor, Claude, etc.) across the engineering org.
• Develop and document internal guidelines for effective AI prompt engineering within coding workflows.
• Conduct training sessions or knowledge-share presentations on maximising productivity with AI tools.
• Critically audit AI-generated code for logic errors, security issues, and performance anti-patterns before merging.
• Stay updated on the latest AI development tooling and evaluate new tools for team adoption.

3  Code Quality & Engineering Excellence

• Write testable, modular, and well-documented code following the team's style guides and design principles.
• Drive test-driven development (TDD) and maintain code coverage targets.
• Perform thorough code reviews with constructive feedback; uphold engineering standards.
• Identify and address technical debt proactively; contribute to architecture improvements.
• Participate in RCA (root cause analysis) for production incidents; implement lasting fixes.

4  Architecture & Technical Design

• Contribute to system design discussions, proposing solutions with appropriate trade-off analysis.
• Create and maintain technical design documents (TDDs), ADRs (Architecture Decision Records), and API contracts.
• Evaluate and adopt relevant third-party libraries, APIs, and SaaS tools with a security-first mindset.
• Collaborate with platform / DevOps teams on observability, CI/CD pipelines, and infrastructure-as-code.

5  Mentoring & Team Growth

• Mentor 1–2 mid-level engineers; conduct regular 1:1 technical coaching sessions.
• Onboard new team members by sharing codebase context, tooling setup, and team practices.
• Contribute to a culture of psychological safety, learning from failures, and continuous improvement.

6  Cross-functional Collaboration

• Work closely with Product Managers, Designers, and Operations to deliver delightful, high-quality user experiences.
• Coordinate with data and AI/ML teams to integrate model endpoints, APIs, and AI features into product surfaces.
• Participate in customer-facing escalations where deep technical expertise is required.

Required Qualifications

1  Education

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Candidates without a degree but with a strong portfolio and demonstrable project history will be considered.

2  Experience

• 3 – 5 years of professional software engineering experience in a product-focused environment.
• Minimum 1 year of active, hands-on experience using AI coding tools in professional work (not just personal projects).
• Track record of shipping production features end-to-end with measurable business impact.

3  Technical Skills — Core Engineering

• Languages: Proficiency in at least one of — Python, TypeScript/JavaScript, Java, Go, or Kotlin.
• Web / API: REST, GraphQL, gRPC; familiarity with microservices and event-driven architectures.
• Databases: SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis, DynamoDB).
• Cloud: AWS, GCP, or Azure — compute, storage, serverless, and managed services.
• DevOps: Docker, Kubernetes, CI/CD (GitHub Actions, Jenkins, CircleCI); IaC basics (Terraform/Pulumi).
• Testing: Unit, integration, and e2e testing frameworks; TDD/BDD familiarity.
• Version Control: Git, branching strategies (GitFlow, trunk-based), PR workflows.

4  AI Tooling Skills (Mandatory)

• Demonstrated proficiency with at least one AI coding assistant (Cursor IDE, Claude Code, Codex CLI).
• Ability to craft effective prompts for code generation, refactoring, debugging, and documentation tasks.
• Experience reviewing and validating AI-generated code for correctness and security.
• Understanding of limitations of LLM-based coding tools (hallucinations, context window, license risks).

5  Nice to Have

• Contributions to open-source projects.
• Experience building or integrating AI/ML features (e.g., calling LLM APIs, embedding models, RAG pipelines).
• Familiarity with agentic coding frameworks (LangChain, LlamaIndex, AutoGen, CrewAI).
• Experience in a startup or scale-up environment with rapid iteration cycles.
• Knowledge of web security (OWASP Top 10, secure coding practices).

Behavioural Competencies

• AI-First Mindset: Naturally reaches for AI tools to accelerate tasks while maintaining engineering rigour.
• Ownership: Takes end-to-end accountability — from design to deployment to monitoring.
• Pragmatism: Balances perfect with shipped; knows when to iterate vs. over-engineer.
• Mentorship: Invests in the growth of peers and junior colleagues.
• Communication: Writes clearly (code comments, docs, Slack) and articulates trade-offs confidently.
• Curiosity: Continuously explores new tools, languages, and architectural patterns.
• Collaboration: Works well in cross-functional squads; builds trust quickly.

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

We are looking for an exceptionally talented Trade and Regulatory Compliance Product Lead to join the Product Management Group in our Hyderabad & Bangalore office. This group is responsible for working with technology teams throughout the process lifecycle to specify, develop, and implement the firms’ infrastructure and new middle-and-back-office applications.

This position offers exciting opportunities to bridge product management and client relationship management; and to collaborate with some of the brightest minds in the industry.

What you’ll do:

• Own Product Vision & Roadmap: Drive the strategic vision for a global share disclosure reporting product, owning the complete lifecycle from requirements through execution. Create and maintain a prioritized backlog incorporating ROI analysis and product effectiveness, while ensuring alignment with strategic goals.
• Define Regulatory Workflows: Design end-to-end workflows for regulatory disclosure filings across multiple jurisdictions (US SEC, UK FCA, EU ESMA, etc.).
• Translate Specifications into Product: Work closely with engineering teams to translate product specifications into design and implementation while maintaining clear communication on project plans, release notes, and comprehensive product documentation.
• Execute Hands-On Technical Work: Actively engage with APIs (RESTful, GraphQL) for data integration, perform complex data manipulation using SQL and Python, and build interactive dashboards using Google Looker. Prototype features, validate calculations and data accuracy, and troubleshoot issues for filing integrity.
• Manage Stakeholder Communication & Feedback: Communicate effectively with all stakeholders including clients, operations teams, and compliance officers. Conduct product demos and training sessions, gather and synthesize feedback to drive continuous improvement.
• Monitor Market & Regulatory Landscape: Stay on top of the dynamically evolving business environment by tracking regulatory technology (RegTech) trends, conduct competitive analysis and identify differentiation opportunities to maintain market leadership.

What you’ll need:

• 3-5 years of experience in investment management domain or developing/managing software technology products, with demonstrated expertise in data products or SaaS platforms in financial services, preferably in regulatory reporting or post-trade operations.
• Regulatory Domain Expertise: Deep understanding of global share disclosure regulations including Form 13F, 13G/D, Schedule 13D, UK Takeover Code (Rule 8), EU Short Selling Regulation (SSR), and other regimes.
• API & Data Integration Proficiency: Hands-on proficiency with APIs including experience consuming, testing, and integrating RESTful APIs including the ability to read and understand technical documentation, data schemas, and API specifications to orchestrate complex data workflows.
• Data Manipulation & Analysis Skills: Strong proficiency in SQL and at least one scripting language (Python) for data transformation and analysis.
• Data Visualization & Business Intelligence: Demonstrated expertise building dashboards and reports using Google Looker or similar tools.
• Excellent critical thinking skills with the ability to articulate viewpoints and influence stakeholders effectively.
• A distinguished academic background and a strong passion for working in a high-tech software development environment.
• Proven ability to manage multiple deliverables concurrently.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for an exceptionally talented Trade and Regulatory Compliance Product Lead to join the Product Management Group in our Gurugram & Hyderabad office. This group is responsible for working with technology teams throughout the process lifecycle to specify, develop, and implement the firms’ infrastructure and new middle-and-back-office applications.

This position offers exciting opportunities to bridge product management and client relationship management; and to collaborate with some of the brightest minds in the industry.

What you’ll do:

• Own Product Vision, Strategy & Roadmap: Drive the strategic vision for the Regulatory reporting product as a scalable transaction reporting platform. Own the complete product lifecycle from requirements gathering through execution and commercialization.
• Define Regulatory Workflows for multiple regulatory regimes (CFTC, EMIR, SFTR, MIFIR, ASIC, MAS, HKMA, JFSA, Bank of Israel, etc.). Translate complex regulatory requirements into product specifications, data models, and validation frameworks.
• Monitor Regulatory & Market Landscape - Stay current with evolving regulatory standards and proactively incorporate changes into product roadmap.  Identify emerging regulatory regimes and assess commercialization opportunities.
• Drive Commercialization & Client Onboarding: Work with sales and implementation teams to identify market opportunities, qualify prospects, and support client acquisition. Gather client feedback to inform product roadmap priorities and continuous improvement initiatives.
• Regulatory engagement: Engage with industry bodies and regulatory forums to understand future regulatory directions.

What you'll need:

• Regulatory Tech Expertise: 8-10 years of experience in investment management domain or building/managing software technology products, with substantial experience in RegTech environments building transaction reporting solutions. Demonstrated expertise in developing and commercializing data products or SaaS platforms in financial services, particularly in transaction reporting.
• Deep Regulatory & Domain Knowledge of global transaction reporting regulations including but not limited to CFTC (Dodd-Frank Act), EMIR, SFTR, MIFIR, ASIC, MAS, HKMA, JFSA. Familiarity with regulatory filing formats, validation standards, and amendment/correction procedures.
• Stakeholder Management & Communication Excellence: Exceptional verbal and written communication skills with ability to influence and build consensus across diverse stakeholders including clients, internal teams, and executives.
• Professional Attributes & Strategic Mindset: Outstanding academic background with advanced degree preferred (MBA, specialized certifications in product management). Intellectual curiosity and willingness to dive deep into regulatory nuances, market dynamics, and technical implementation details.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Arcesium is seeking a Senior Solution Architect to design and deliver complex technical solutions for a portfolio of Strategic Accounts — large financial institutions with sophisticated infrastructure, demanding integration requirements, and high expectations for technical rigor. This is a deeply technical role focused on translating business requirements into scalable platform architectures, driving project delivery, and building PoCs and integration blueprints that unlock the full value of Arcesium’s capabilities. You will be accountable for solution quality, project outcomes, and technical excellence across your assigned accounts, working in close partnership with Product, Engineering, and Operations to ensure successful delivery.

What you’ll do:

• Define project scope and success criteria. Participate with internal and external stakeholders to define scope, success criteria, and technical acceptance criteria for projects prioritized by the client. Translate ambiguous requirements into precise, structured project briefs with measurable outcomes.
• Translate business requirements into technical solutions. Apply deep understanding of Arcesium’s technical and functional capabilities to design solutions that address client workflows and operational pain points. Leverage standard platform capabilities where possible and engage Product and Engineering teams to propose enhancements where gaps exist.
• Lead and deliver technical projects. Serve as the primary SA on one or two major client projects and secondary SA on additional concurrent engagements. Own project success end-to-end — including milestone tracking, dependency management, risk identification, and ensuring delivery timelines are met with high quality.
• Present solutions to technical and business stakeholders. Communicate solutions in various forms — verbal walkthroughs, formal documentation, architecture illustrations — adapted to the audience. Provide effective project updates to senior stakeholders internally and at the client, ensuring shared understanding of technical decisions and delivery progress.
• Guide stakeholders on how to accelerate value through Arcesium. Advise client technology stakeholders on the best ways to leverage Arcesium’s platform capabilities to achieve their strategic goals. Run structured discovery sessions to understand workflows and technical constraints and translate these into solution architectures and integration blueprints with clear value framing.
• Own project risk identification and escalation. Continuously identify, assess, and manage risks related to solution design and project delivery. Serve as the technical escalation point of contact alongside the PMO for assigned projects, coordinating cross-functional internal teams (Engineering, Ops, Product) to drive timely resolution of blockers and technical issues.
• Rally stakeholders and design effective project plans. Align internal and client stakeholders toward shared technical goals throughout the project lifecycle. Design project plans that sequence delivery to realise client value early, engage additional SAs or specialist teams as needed, and maintain a clear view of dependencies and trade-offs.
• Champion process improvement and best practices. Actively contributes to improving how solution architecture is practiced within CS3 — proposing and implementing process improvements, championing asynchronous written communication for project updates, and helping establish quality standards that raise the bar across the team.

 CORE TECHNICAL RESPONSIBILITIES

• Platform integration architecture. Design and validate end-to-end integration architectures connecting Arcesium’s platform with client systems — including order management, portfolio accounting, risk, and reporting infrastructure common in large asset managers, hedge funds, and global custodians.
• API and data product design. Define canonical data contracts, API interaction models, and ETL pipeline patterns that ensure reliability, observability, and scalability across high-volume financial data environments.
• Proof of concept and prototyping. Rapidly build working prototypes and PoCs — using Python and relevant tooling — to validate approaches, unblock architectural decisions, and demonstrate Arcesium’s platform capabilities in context of a client’s specific use case.
• Cross-functional internal coordination. Act as the internal technical voice for assigned projects — translating client requirements into precise, actionable briefs for Product, Engineering, and Operations. Engage these teams proactively throughout the project lifecycle to unblock delivery and ensure solution quality.
• Technical best practices and tooling. Contribute to group-wide technical standards — suggesting ways to reduce delivery cost, improve integration patterns, and increase efficiency across implementation projects. Use insights from active projects to continuously raise the bar on solution quality and architectural rigor.

What you’ll need:

• Degree in Computer Science or related discipline with 10–15 years’ experience
• Experience working with or within large financial institutions — banks, asset managers, hedge funds, or prime brokers
• Hands-on proficiency in Python; strong grasp of APIs, distributed systems, and ETL pipelines
• Proven track record delivering complex technical projects in a client-facing SA or solutions engineering capacity
• Confidence presenting to C-suite and senior technology leadership
• Strong written communication — solution documents, business cases, architecture decks
• Self-motivated, independent thinker who thrives in a collaborative, distributed team environment
• Familiarity with financial data domains — portfolio accounting, trade data, risk, and reporting
• Understanding of financial services regulatory and compliance context
• Experience with DevOps practices and cloud-native architecture patterns
• Programme management or delivery governance experience

 Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Role Summary

We are seeking a Lead Engineer, AI Systems to serve as the technical anchor across our AI-augmented engineering organisation. This role bridges our Senior AI Coding Engineers, the AI/ML Developer (SLM Specialist), and the Agentic Systems intern cohort. You will set technical direction, own cross-cutting architectural decisions, and champion the responsible, high-impact adoption of AI-assisted development practices across the entire engineering function.

You will remain hands-on with code while simultaneously shaping how the wider team builds, evaluates, and ships AI-powered products.

Key Responsibilities

1  Technical Vision & Architecture

• Define and own the end-to-end technical architecture for AI Systems — spanning product feature surfaces, model inference APIs, and agentic toolchains.
• Drive Architecture Decision Records (ADRs), system design reviews, and RFC processes across squads.
• Establish standards for integrating SLM/LLM model endpoints into product surfaces built by the Senior Engineering team.
• Evaluate emerging AI infrastructure patterns (RAG, agentic orchestration, vector stores, model serving) and guide adoption decisions.
• Own the technical roadmap for AI tooling, developer productivity, and model integration layers.

2  Cross-Squad Technical Leadership

• Act as the primary technical liaison between the AI/ML Developer (model side) and Senior Engineers (product side), ensuring smooth API contracts, evaluation loops, and deployment handoffs.
• Provide technical direction to Agentic Systems interns, reviewing designs, code, and agentic pipeline implementations.
• Unblock senior engineers on hard architectural or integration challenges that span squad boundaries.
• Run cross-team design reviews, architecture syncs, and engineering guild sessions.

3  AI-Augmented Engineering Excellence

• Define and maintain the organisation’s standards for AI-assisted development — covering context engineering, AI code review protocols, context management, and tool evaluation criteria.
• Maintain and evolve the internal AI tooling playbook (Cursor IDE, Claude Code, Codex CLI, and emerging tools).
• Evaluate new AI coding tools, agentic frameworks (LangChain, LlamaIndex, CrewAI, AutoGen), and developer-productivity platforms; produce adoption recommendations with measured trade-offs.
• Conduct structured audits of AI-generated code across squads for correctness, security, and maintainability.

4  Hands-On Engineering

• Remain an active contributor: own critical-path features, prototype architectural spikes, and build shared infrastructure components used across squads.
• Personally drive resolution of the most complex production incidents and root-cause analyses.
• Review and merge high-impact PRs; maintain the highest code review quality bar on the team.
• Own observability and reliability for AI inference and MLOps integration layers in production.

5  Mentoring & Talent Development

• Mentor Senior Engineers, the AI/ML Developer, and interns through technical coaching, design feedback, and stretch assignments.
• Lead hiring panels and technical interviews; help define and uphold the engineering hiring bar.
• Contribute to onboarding frameworks that embed AI-first practices from day one.
• Model a culture of rigorous experimentation, psychological safety, and continuous improvement.

6  Stakeholder & Product Collaboration

• Partner with the Director of Engineering and Product leadership to translate product strategy into a phased technical roadmap.
• Present architectural proposals and trade-off analyses to engineering leadership and executive stakeholders as required.
• Coordinate with DevOps/Platform teams on GPU/TPU compute provisioning, CI/CD for model pipelines, and cloud cost optimisation.

Required Qualifications

1  Education

• Bachelor’s or Master’s degree in Computer Science, or a related field.
• Candidates without a degree but with a compelling portfolio demonstrating scope and impact at staff/lead level will be considered.

2  Experience

• 6 – 8 years of professional software engineering experience in product-focused environments.
• Minimum 2 years in a formal or de-facto technical lead / staff engineer capacity across multiple squads or systems.
• Minimum 8-12 months of active, hands-on experience with AI coding tools in a professional engineering setting.
• Proven track record of shipping production systems with measurable business impact at scale.
• Demonstrated experience collaborating closely with ML/AI model teams on integration, deployment, and evaluation.

3  Technical Skills — Core Engineering

• Languages: Expert proficiency in at least two of — Python, TypeScript/JavaScript, Go.
• Architecture: Microservices, event-driven systems, API design (REST, GraphQL, gRPC), distributed systems fundamentals.
• Databases: SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis); vector databases (FAISS, Pinecone, Weaviate).
• Cloud: AWS, GCP, or Azure — compute, storage, serverless, managed ML services (SageMaker, Vertex AI).
• DevOps: Docker, Kubernetes, CI/CD (GitHub Actions, Jenkins); IaC (Terraform/Pulumi); observability stacks.
• Testing: TDD/BDD; unit, integration, and e2e frameworks; model evaluation pipelines.

4  AI / ML Integration Skills (Mandatory)

• Demonstrated proficiency with AI coding assistants (Cursor IDE, Claude Code, Codex CLI) in daily professional workflows.
• Experience designing and consuming LLM/SLM inference APIs; understanding of model serving, latency, and cost trade-offs.
• Hands-on familiarity with RAG architectures, vector stores, and retrieval pipelines.
• Ability to define and enforce AI code quality standards across an engineering team.
• Understanding of LLM limitations: hallucinations, context window constraints, prompt injection risks, and licensing considerations.

5  Technical Skills — Nice to Have

• Experience with SLM/LLM training or fine-tuning pipelines (SFT, RLHF, LoRA/QLoRA).
• Familiarity with agentic frameworks (LangChain, LlamaIndex, AutoGen, CrewAI) and multi-step reasoning pipelines.
• Contributions to open-source ML or developer tooling projects.
• Knowledge of OWASP Top 10, secure coding, and AI-specific security risks (prompt injection, model exfiltration).
• Prior experience in a high-growth startup or scale-up environment with rapid iteration cycles.

Behavioural Competencies

• AI-First Mindset: Defaults to AI tools to accelerate work while maintaining rigorous quality standards; actively pushes the team’s AI capability forward.
• Systems Thinking: Sees the full picture — how model outputs, product surfaces, and infrastructure interdepend; anticipates second-order effects of architectural choices.
• Ownership: Takes end-to-end responsibility from design through production; doesn’t hand off problems, solves them.
• Influence Without Authority: Earns trust through technical credibility; drives alignment through persuasion, data, and well-reasoned proposals.
• Communication: Writes clear design docs, ADRs, and post-mortems; articulates complex trade-offs for engineering peers and non-technical stakeholders.
• Mentorship: Actively invests in the growth of engineers at all levels; gives direct, constructive feedback.
• Pragmatism: Balances the ideal with the shipped; knows when to iterate vs. refactor vs. rewrite.
• Curiosity: Continuously explores emerging research, tools, and patterns — and brings those learnings back to the team.

Role Summary

We are looking for a technically strong AI / ML Developer with hands-on expertise in training and fine-tuning Small Language Models (SLMs) and RAG Solutions. The ideal candidate will drive end-to-end AI Solutions — from dataset curation and pre-processing to training, evaluation, and production deployment. You will collaborate closely with product, product engineers, and infrastructure teams to build AI solutions that are efficient, scalable, and business-aligned.

Key Responsibilities

1  Model Design & Training

• Design, train, and fine-tune Small Language Models (SLMs) using frameworks such as PyTorch, TensorFlow, or JAX.
• Conduct experiments with supervised fine-tuning (SFT), reinforcement learning from human feedback (RLHF), and instruction tuning.
• Implement efficient training pipelines leveraging distributed training (DDP, FSDP) across GPU/TPU clusters.
• Perform hyperparameter optimisation, ablation studies, and model selection based on benchmark results.
• Develop and maintain data pipelines for collecting, cleaning, tokenising, and pre-processing large-scale training corpora.

2  Model Evaluation & Quality

• Define and implement evaluation frameworks including perplexity, BLEU, ROUGE, BERTScore, and task-specific benchmarks.
• Conduct red-teaming, bias analysis, and safety evaluations to ensure responsible AI deployment.
• Benchmark models against established baselines (e.g., GPT-2, Phi, Mistral) and track performance over iterations.
• Collaborate with QA teams to build regression suites for model versioning and continuous evaluation.

3  MLOps & Deployment

• Containerise and deploy models using Docker, Kubernetes, and cloud-native ML platforms (AWS SageMaker / GCP Vertex AI / Azure ML).
• Build and maintain model registries, experiment tracking (MLflow, Comet), and reproducible training pipelines.
• Optimise inference performance through quantisation (INT8, INT4), pruning, distillation, and ONNX/TensorRT conversion.
• Monitor model drift, data drift, and performance degradation in production; implement automated retraining triggers.

4  Research & Innovation

• Stay current with state-of-the-art NLP/LLM research; prototype and validate new techniques from published literature.
• Contribute to internal knowledge sharing, technical documentation, and model cards.
• Explore parameter-efficient fine-tuning (PEFT) methods such as LoRA, QLoRA, and Adapter layers.
• Investigate and apply mixture-of-experts (MoE), retrieval-augmented generation (RAG), and agentic workflows as needed.

5  Collaboration & Stakeholder Management

• Work with product managers and domain experts to translate business requirements into model objectives and KPIs.
• Communicate model capabilities, limitations, and trade-offs clearly to both technical and non-technical stakeholders.
• Participate in architecture reviews, sprint planning, and cross-functional design discussions.

Required Qualifications

1  Education

• Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, Statistics, or a related quantitative field.
• Equivalent professional experience with a strong portfolio of delivered AI/ML projects will be considered.

2  Experience

• 4 – 6 years of professional experience in machine learning or NLP engineering.
• Minimum 2 years of direct, hands-on experience in training or fine-tuning language models (LLMs or SLMs).
• Demonstrable experience taking a model from dataset preparation through to production deployment.

3  Technical Skills — Core

• Programming: Python (proficient); familiarity with C++/CUDA a plus.
• Deep Learning Frameworks: PyTorch (primary), TensorFlow or JAX.
• NLP Libraries: Hugging Face Transformers, Datasets, PEFT, TRL, Accelerate.
• Training Infrastructure: Multi-GPU training, FSDP, DeepSpeed ZeRO stages 1–3.
• Data Engineering: Pandas, NumPy, Apache Spark or Dask for large-scale data prep.
• Vector DBs & Retrieval: FAISS, Pinecone, Weaviate, or equivalent.
• Cloud Platforms: AWS, GCP, or Azure — ML-specific services (SageMaker, Vertex AI, etc.).
• Version Control & CI/CD: Git, GitHub/GitLab, MLflow or W&B for experiment tracking.

4  Technical Skills — Nice to Have

• Experience with multimodal models or vision-language models (VLMs).
• Knowledge of model safety, alignment techniques, and responsible AI frameworks.
• Familiarity with LangChain, LlamaIndex, or similar orchestration frameworks.
• Contributions to open-source ML projects or publications at NeurIPS, ICML, EMNLP, ACL.

Behavioural Competencies

• Intellectual Curiosity: Keeps up with rapidly evolving AI research and applies learnings pragmatically.
• Problem Solving: Approaches ambiguous problems with structured, data-driven thinking.
• Ownership: Takes full accountability for model quality, timelines, and production reliability.
• Collaboration: Works effectively in cross-functional teams with diverse skill sets.
• Communication: Distils complex technical concepts for diverse audiences.
• Adaptability: Thrives in a fast-paced environment where priorities evolve with research breakthroughs.

Realize your potential by joining the leading performance-driven advertising company!  

As a Treasury Assistant on the Finance Team in our Gurugram, India Office, you’ll play a vital role in supporting the company’s global treasury operations. This role is critical in ensuring effective liquidity management, optimizing cash flow, and mitigating financial risks. The Treasury Assistant will work closely with the Treasurer and other finance functions to execute daily treasury activities, maintain strong banking relationships, and implement best-in-class processes and controls.

To thrive in this role, you'll need:

• Bachelor’s degree in Finance, Economics, Accounting, or related field.
• 3–5 years of experience in corporate treasury, finance, or banking.
• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder management skills
• Proficiency in Excel and familiarity with treasury management systems (TMS)
• Understanding of cash flow, banking operations, and financial instruments
• Strong bureaucratic skills
• Fluent in English

Bonus points if you have:

•  Additional APAC language is a plus.

How you’ll make an impact:

As a Treasury Assistant, you’ll bring value by:

• Liquidity Management:
• Monitor and manage the company’s daily cash position, ensuring sufficient liquidity for operations across all regions.
• Cash Flow Forecasting:
• Assist in developing short- and long-term cash flow forecasts, analyzing variances, and improving forecast accuracy.
• Banking Operations:
• Support in opening/closing bank accounts, maintaining signatory lists, and ensuring compliance with internal controls.
• Debt & Investments:
• Assist in managing debt facilities, interest payments, and short-term investment strategies.
• Foreign Exchange (FX) Risk Management:
• Support FX hedging activities and monitor currency exposure.
• SOX Compliance & Reporting:
• Ensure compliance with internal policies and external regulations and prepare treasury-related reports for management.
• Process Improvement:
• Identify and implement process automation and efficiency improvements across treasury functions.
• Treasury Project Support & Development:
• Provide assistance in planning, coordinating, and executing treasury-related projects, including process improvements, system implementations, and automation initiatives.
• Ad-Hoc Treasury Initiatives:
• Support special projects and tasks as needed to enhance treasury operations and drive efficiency across global functions.
• Credit Limit Management:
• Assist in the review and maintenance of customer credit limits, ensuring alignment with company policies and risk appetite.
• Global Collections Management:
• Support the end-to-end global collections process, working closely with regional teams to monitor receivables, improve cash flow, and reduce overdue balances.
• Payments & Controls:
• Oversee large or sensitive payments, ensuring proper authorization and fraud prevention measures are in place.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: Enjoy a range of locally relevant benefits and workplace perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.-

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

We're seeking a technology-driven and people-focused Platform Director to lead with innovation, adaptability, and a commitment to excellence in a dynamic, complex payment solutions environment.

Responsibilities:

• Build and lead new teams to develop a cutting-edge cross-border payment system, modernize infrastructure to support business growth, and deliver customer-focused solutions.
• Be an integral part of the management team, influencing strategy and decision-making.
• Mentor and grow managers, teams, and engineers while scaling the organization.
• Foster an agile work environment and ensure adoption of agile methodologies.
• Collaborate closely with Product, SRE, DevOps, Data, Operations, and other R& D teams to achieve business goals.
• Design robust technical solutions, evaluate architectural options, and define technical direction and quality standards.
• Promote a culture of innovation and personal development within the organization.
• Take ownership of team growth, recruitment, and development processes.

Requirements:

• A collaborative team player with strong leadership, communication, and interpersonal skills.
• Demonstrated ability to mentor, inspire, and build high-performing engineering teams.
• A passion for managing and growing talent.
• Ambition and a strong eagerness to learn and adapt.
• Strategic thinking with a strong problem-solving and analytical mindset.

What you will need:

• Overall Experience: 18+ years of experience in software engineering, including hands-on development and leadership roles.
• Education: A Bachelor's Degree in Computer Science, Engineering, or a related field is required.
• Leadership: 5+ years of managerial experience, leading large development groups or overseeing R& D in small/medium companies.
• Development: 10+ years as a developer with full-stack experience (e. g., C#, . NET, Java).
• Technical Expertise: Proficiency with REST APIs, Queues, and Microservices architecture.
• Architectural Knowledge: Strong understanding of OOP, design patterns, and system development (not just services).
• Engineering Practices: Expertise in code reviews, test coverage, and agile methodologies.

Role Overview 

We are seeking a seasoned, strategic Early Lifecycle Retention Lead to own and elevate Payoneer’s company-wide approach to early customer retention. This is a high-impact role focused on reducing churn within the first 90 days of the customer lifecycle—one of the most critical drivers of long-term revenue and customer value in fintech. 

Operating at the intersection of data, customer insights, and strategy, this role requires a leader who has successfully partnered with senior stakeholders and led complex, cross-company initiatives. You will be responsible for defining the vision, building scalable frameworks, and embedding a customer-centric approach grounded in deep CX understanding and behavioral insights. 

What You’ll Do 

• Own and define the company-wide early lifecycle retention strategy, with clear accountability for reducing 0–90 day churn and improving activation and engagement metrics. 

• Leverage customer insights and CX data (quantitative and qualitative) to deeply understand customer behavior, pain points, and friction across the early journey. 

• Partner closely with senior leadership (VP/SVP level) across GTM, Risk, Product, and Operations to align on priorities, trade-offs, and execution plans. 

• Lead large-scale, cross-functional programs end-to-end, from problem definition through execution and measurable business impact. 

• Translate complex data into strategic insights, combining behavioral analytics with customer feedback (VoC, NPS, support signals) to identify churn drivers. 

• Drive root-cause analysis at scale, incorporating both operational gaps and customer experience breakdowns across the lifecycle. 

• Design and implement structured retention and CX frameworks, embedding best practices across onboarding, activation, and engagement journeys. 

• Establish clear KPIs and executive-level reporting, including CX and customer health metrics, ensuring transparency and accountability. 

• Influence decision-making at the highest levels, presenting sharp, insight-driven narratives that connect customer experience to business outcomes. 
• Continuously optimize the early customer experience, including onboarding, activation, risk flows, and key customer touchpoints. 

Who You Are 

• A strategic operator who combines big-picture thinking with a strong bias for execution. 

• Deeply customer-centric, with hands-on experience leveraging customer insights, VoC programs, and CX metrics to drive business decisions. 

• Highly analytical and hypothesis-driven, with the ability to connect customer behavior and experience to churn and retention outcomes. 

• Proven ability to lead without authority, influencing senior stakeholders and aligning diverse teams toward common goals. 

#LI-PB1

WHO YOU ARE:
The Client Operations & Support Manager serves as the operational liaison between Zinnia’s clients and internal functional teams. This role is responsible for managing client inquiries, operational escalations, and service requests, ensuring timely resolution and a high-quality client experience.
The role works cross-functionally with Operations, Technology, Finance, Licensing, and Shared Services teams to coordinate issue resolution, provide operational insights, and support client service delivery. This position plays a critical role in maintaining service excellence and supporting client relationships from an operations perspective.

WHAT YOU’LL DO:
Client Support & Escalation Management
• Serve as the operational point of contact for client support requests outside standard processes.
• Manage escalations from intake through resolution, ensuring timely follow-up and closure.
• Monitor shared client mailboxes and ensure inquiries are routed and resolved appropriately.
• Handle cases requiring special handling and ensure compliance with operational guidelines.
Cross-Functional Coordination
• Collaborate with internal teams including Operations, Technology, Finance, Licensing, and Shared Services to resolve client requests.
• Engage subject matter experts and functional leads to address complex inquiries.
• Ensure workflow items submitted through operational channels are resolved accurately and efficiently.
Operational Governance & Reporting
• Provide clients with operational metrics including volume trends, processing status, and performance insights.
• Support scorecard inquiries and operational reporting requests.
• Assist in resolving administrative invoice queries and access-related issues.
Client Communication & Relationship Support
Facilitate clear and professional communication with clients regarding request status and resolutions.
• Support recurring operational meetings by preparing data, insights, and action updates.
• Assist in preparation of operational presentations and business review materials.
• Actively participate in client monthly/quarterly reviews, representing ZInnia’s performance, operational metrics and service delivery outcomes
• Ensure commitments and service priorities are tracked and fulfilled.
Process Improvement & Service Excellence
• Identify recurring issues and recommend process improvements.
• Support operational best practices to improve efficiency and client satisfaction.
• Maintain documentation of procedures, resolutions, and operational guidelines.

WHAT YOU’LL NEED:
• Bachelor’s degree (minimum)
• 10+ years of total work experience out of which 6+ years in business operations, client support, financial services, or insurance operations.
• Proven ability to manage client requests and escalations in a fast-paced environment.
• Strong facilitation, problem-solving, and coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities with accuracy and efficiency.
• Strong stakeholder management and collaboration skills.
Preferred Qualifications
• Experience in life insurance, annuity administration, or financial services operations.
• Exposure to client service delivery or global delivery models.
• Knowledge of process improvement methodologies (Lean, Six Sigma).
• Experience with operational reporting and data analysis.
• Advanced proficiency in Microsoft Office tools.
Key Competencies
• Client focus and service excellence
• Operational accountability
• Cross-functional collaboration
• Analytical thinking and problem-solving
• Professional communication and executive presence
• Continuous improvement mindset
Work Model & Collaboration
• Will work closely with US-based client relationship leaders and operational teams.
• Requires complete overlapping work hours with US time zones as needed.
• Participation in client calls and leading regular operational reviews.

WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

About Us:

Inovalon is a leading healthcare technology company dedicated to revolutionizing the healthcare industry through innovative AI and machine learning solutions. Our mission is to leverage cutting-edge technology to improve health outcomes and streamline healthcare processes.

Role overview

 As an MLOps Engineer, you will design, build, and operate the infrastructure and tooling that power end-to-end ML workflows on AWS, including SageMaker, Bedrock, and Snowflake Cortex. You will partner closely with data scientists, ML engineers, and platform teams to ensure models are reliable, secure, and scalable in production.

Key responsibilities

• Design, implement, and maintain CI/CD pipelines for ML models and data workflows using AWS-native services and infrastructure-as-code.
• Operationalize models built on SageMaker, Bedrock, and Snowflake Cortex, including feature pipelines, training, batch/real-time inference, and monitoring.
• Build and manage data pipelines and feature stores using services such as AWS Glue, Lambda, Step Functions, and Snowflake.
• Implement observability for ML systems (logging, metrics, tracing, drift/quality monitoring) and establish SLOs/SLAs for production ML services.
• Automate environment provisioning, configuration, and dependency management across dev, test, and production.
• Partner with security and compliance teams to ensure ML workloads meet healthcare, privacy, and regulatory standards (e.g., HIPAA).
• Collaborate with ML engineers and data scientists to productionize notebooks and prototypes into robust, maintainable services.
• Contribute to best practices, standards, and documentation for ML platform and operations across the organization.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field.
• 4+ years of experience in software engineering, data engineering, or ML engineering with at least 2+ years focused on MLOps or ML platform work.
• Strong proficiency with Python and experience integrating ML libraries or frameworks (e.g., scikit-learn, TensorFlow, PyTorch) into production workflows.
• Hands-on expertise with AWS services relevant to MLOps: SageMaker, Bedrock, IAM, CloudWatch, ECR, ECS/EKS or Lambda, S3, Step Functions, and Glue.
• Experience with Snowflake (including Snowflake Cortex), SQL, and building secure, performant data pipelines into and out of Snowflake.
• Proficiency with CI/CD tools (e.g., GitHub Actions, GitLab CI, CodePipeline) and infrastructure-as-code (e.g., Terraform, CloudFormation, CDK).
• Familiarity with containerization and orchestration (Docker, Kubernetes) and event streaming tools (e.g., Kafka) is a plus.
• Knowledge of software engineering best practices, including testing, code reviews, version control, and design for reliability and scalability.
• Experience in regulated domains or with healthcare data standards and regulations is a plus (e.g., HIPAA, FHIR, HL7).

Soft skills and benefits

• Excellent problem-solving and analytical skills with a focus on reliability and automation.
• Strong communication and collaboration abilities, including working cross-functionally with engineering, data science, and product teams.
• Ability to work independently in a fast-paced environment
• Competitive salary and benefits package.
• Opportunity to work on impactful ML platforms that improve healthcare outcomes.
• Collaborative, innovative environment with professional development and growth opportunities.

Realize your potential by joining the leading performance-driven advertising company! 

As an Accounts Payable Specialist on the Finance Team in our Gurgaon office, you’ll play a vital role in maintaining the integrity of our global financial records. We are looking for a highly detail-oriented and collaborative finance professional who thrives in a fast-paced, global environment. This is not just a transactional role - you will manage high-volume vendor invoices, work across multiple entities and currencies, and partner closely with internal stakeholders around the world to ensure accuracy, compliance, and timely reporting.

To thrive in this role, you'll need:

• 3+ years in Accounts Payable, General Ledger, or a similar finance role, ideally in a global or multi-entity environment.
• Strong Excel skills and hands-on experience with ERP systems (NetSuite preferred), with the ability to work across multiple financial platforms.
• Experience working with multiple currencies, international vendors, and global billing structures, with the ability to collaborate across time zones.
• High level of accuracy with the ability to manage high-volume financial data while ensuring compliance with policies and procedures.
• Able to investigate discrepancies, perform reconciliations, support reporting, and explain variances clearly.
• Comfortable working with vendors, finance teams, and internal stakeholders in a fast-paced environment, especially around month-end and quarter-end deadlines.

How you’ll make an impact:

• Invoice & Payment Processing: Handle high volumes of vendor invoices, ensure correct coding, and support timely payments across multiple entities.
• Reconciliations & Reporting: Perform account reconciliations, support month-end / quarter-end close, and assist with variance analysis.
• PO Matching & Compliance: Match invoices to purchase orders, resolve discrepancies, and ensure adherence to internal policies.
• Vendor & Stakeholder Coordination: Work closely with vendors and internal teams to resolve issues and maintain smooth payment processes.
• Global Finance Support: Manage multi-currency transactions and collaborate with teams across regions and time zones.

What we offer:

• Fantastic global career opportunities, competitive salary and generous benefits.
• The chance to be part of building something unique.
• Invaluable experience in the world’s leading discovery & native advertising platform
• The opportunity to join an international team, that’s ambitious, revenue driven with a deep technical knowledge of digital advertising so the chance to learn from the best.
• A company that embraces change, has enormous potential for growth and offers a challenging yet collaborative working environment where you will always feel valued and be given every opportunity to make a name for yourself.
• An office culture that’s international, social, and supportive.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: With an office culture that’s international, social and supportive, Taboola offers very generous benefits including 30 days holiday, excellent health insurance, some flexible working, and stock options to name just a few.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below. 

#LI-ST1

#LI-Hybrid

Realize your potential by joining the leading performance-driven advertising company! 

As a SOX Specialist on the Finance Team in our Gurgaon office, you’ll play a vital role in maintaining the integrity of our global control environment. We are looking for a highly detail-oriented and collaborative finance professional who thrives in a fast-paced, global environment. This is not just a compliance role, you will help manage and enhance our SOX program across business processes and ITGC, partner with stakeholders across the company, and ensure our control framework remains strong as we continue to grow globally.

To thrive in this role, you'll need:

• 3–5 years of experience in SOX, audit, or internal controls, ideally with a Big 4 background or experience in a public or global company environment.
• Hands-on experience with SOX testing across both Business Process Controls and IT General Controls (ITGC).
• Strong understanding of SOX methodology, risk assessments, walkthroughs, and control frameworks.
• Experience working with ERP systems (NetSuite preferred) and SOX / documentation tools such as Workiva or similar platforms.
• Ability to manage multiple priorities, work independently, and collaborate with global stakeholders across different time zones.
• High attention to detail with strong analytical skills, able to identify control gaps, investigate issues, and support remediation plans.

How you’ll make an impact:

• SOX Testing & Compliance: Perform testing of business controls and ITGC, ensuring controls are designed and operating effectively.
• Control Environment Support: Partner with control owners to maintain accurate documentation, flowcharts, and control matrices.
• SOX Program Management: Support quarterly and annual SOX cycles, including walkthroughs, evidence collection, and reviews.
• Process Improvement: Identify opportunities to strengthen controls, improve efficiency, and support automation initiatives.
• Cross-Functional Collaboration: Work closely with Finance, IT, and global teams to ensure compliance across all entities.
• Global Finance Support: Contribute to a strong, scalable control environment in a fast-growing, international organization.

What we offer:

• Fantastic global career opportunities, competitive salary and generous benefits.
• The chance to be part of building something unique.
• Invaluable experience in the world’s leading discovery & native advertising platform
• The opportunity to join an international team, that’s ambitious, revenue driven with a deep technical knowledge of digital advertising so the chance to learn from the best.
• A company that embraces change, has enormous potential for growth and offers a challenging yet collaborative working environment where you will always feel valued and be given every opportunity to make a name for yourself.
• An office culture that’s international, social, and supportive.

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

• Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
• Well-being: With an office culture that’s international, social and supportive, Taboola offers very generous benefits including 30 days holiday, excellent health insurance, some flexible working, and stock options to name just a few.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

Sounds good, how do I apply?

It’s easy, submit your CV by clicking the “Apply” button below. 

#LI-ST1

#LI-Hybrid

As a Service Manager at Anaplan, you will be a pivotal member of a cross-functional engineering team, ensuring the stability and resilience of our business-critical platform.

Your primary impact will be driving operational excellence by:

• Leading Incident Management:You will command the end-to-end incident management lifecycle. This includes assessing and triaging technical events, managing communications during critical outages, and leading post-incident reviews (PIRs) to establish the root cause and prevent recurrence. This role includes participation in a 24/7/365 on-call rotation.
• Driving Proactive Improvement:You will move beyond reactive fixes by defining, documenting, and refining core service management processes based on ITIL/ITSM principles. By analyzing operational data for trends, you will proactively detect and prevent future problems, build a knowledge-sharing environment, and create service improvement plans.
• Serving as a Key Liaison:You will act as a crucial communication bridge between technical engineering teams, customer success departments, leadership, and customers. Your ability to provide clear, concise, and well-documented communications will be essential for managing expectations and ensuring compliance with customer Service Level Agreements (SLAs).

Your Qualifications:

Essential

• 3+ years of proven experience in Major Incident Management, Problem Management, and Relationship Management.
• 3+ years of practical experience working with ITIL principles and ITSM frameworks.
• ITIL v4 or v3 certification.
• A relevant university degree or equivalent professional industry experience.

Key Skills & Technologies

• Demonstrated expertise in ITSM tools, particularly the Atlassian suite (Jira Software, Jira Service Management, Confluence), Statuspage, and PagerDuty.
• Strong analytical and problem-solving skills, with a "be curious" mentality to investigate issues holistically.
• Excellent interpersonal and communication skills, with the confidence to collaborate in a globally diverse environment and articulate complex issues to both technical and non-technical audiences.
• A customer-centric mindset and the ability to operate with a high degree of personal accountability and minimal guidance.

Desirable

• Project Management certification (e.g., Prince 2).
• Major Incident Management (MIM) Professional Level qualifications.
• Experience with Grafana, other incident management tools, or Configuration Management Databases (CMDBs).