About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building durable, scalable systems with a strong emphasis on developer experience and operational efficiency.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Software Engineer, AI to join our team!

What You’ll Do:

• Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance.
• Design and build server-side APIs that authenticate users, accept and manage backups, handle large-scale data operations, and prepare restored data for customers across our global user base.
• Collaborate with Product, QA, and Support teams to ensure both backend features reflect real customer workflows and usage patterns.
• Build and maintain support tooling to help diagnose and resolve customer issues at scale.
• Ensure all code and open source assets meet high standards for testing, documentation, reproducibility, and developer usability.

Tools and Technologies

• AI coding agents such as Claude Code, Cursor, Codex, and Antigravity
• Languages: Python, TypeScript, Go, JavaScript, Java (and other languages common in the open source ecosystem)
• Backblaze B2 SDKs and REST APIs
• Open source AI frameworks and tooling (e.g. LangChain, LlamaIndex, vector databases)
• SQL and NoSQL backend development (experience with large-scale distributed databases a plus)
• GitHub, pytest, CI/CD pipelines
• Large-scale server infrastructure (Linux, cross-platform awareness)

The Right Fit:

• 2+ years of backend software engineering experience, ideally on systems that serve millions of users across multiple platforms.
• Proficiency in one or more backend languages (Java, Python, TypeScript, or similar); comfortable picking up new languages as needed.
• Practical understanding of AI workflows — data ingestion, preprocessing, inference, and agent-based orchestration.
• Experience building or working with large-scale APIs and distributed storage or data systems.
• Production-quality coding habits: rigorous testing, clear documentation, and attention to security and performance.
• Customer-focused mindset — you think about the developer and end-user experience in everything you build.
• Strong written communication skills; you can explain technical decisions clearly to both engineers and non-engineers.
• Good attitude, cross-functional collaboration skills, and a genuine desire to work in a fast-paced environment with evolving requirements.

Bonus Points For:

• Experience building or evaluating AI agents and multi-step tool-use systems.
• Experience with Cassandra or other large-scale NoSQL systems.
• Familiarity with ReactJS or front-end frameworks.
• Prior work with vector databases or embedding pipelines.

Why Backblaze: 

• Build open source software used by developers worldwide.
• Work at the intersection of AI, data, and cloud storage.
• Collaborate with experienced engineering, product, and QA teams.
• Competitive compensation and benefits.
• Remote-first culture supporting work-life balance.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

We are looking for a Senior Learning Designer to join our Costa Rica team in-office, reporting to the Senior Director, Talent Development within the People & Culture organization. You’ll be empowered to craft high-impact instructional content that creates real business value, elevates employee capability, and strengthens our culture.

What You’ll Do (Role Expectations)

• Design for Impact: Design, develop, and land global and regional learning solutions with a focus on adult learning principles, utilizing robust needs analyses to drive instructional strategy and deliver measurable business impact.
• Agile Development: Operate across both strategic and tactical levels to co-create, launch, iterate, and optimize diverse learning modalities (eLearning, ILT, vILT, microlearning) wherever needed.
• Deliver Excellence: Build trust through consistent, high-quality execution and instructional excellence that ensures all learning materials align with our mission and values.
• Manage Projects: Proactively communicate concise, action-based updates while surfacing design risks and project progress early to maintain momentum.
• Collaborate & Improve: Champion continuous improvement in our curricula, actively collaborating with Subject Matter Experts (SMEs) across functions, challenging ideas constructively to commit to the best instructional decisions.

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the learning path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You think at scale. You connect your day-to-day instructional design work to the larger company mission and think globally. You build learning solutions, content, and frameworks that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• Experience: Minimum 5 years of progressive experience in instructional design, learning experience design, or curriculum development in corporate or high-growth environments.
• Scale & Delivery: Demonstrated ability to design and deliver large-scale, global learning initiatives with measurable business outcomes and strong project management capabilities.
• Mindset: Strong execution mindset with genuine ownership, a bias for action, and the humility to adapt when learning plans or business circumstances shift.
• Collaboration: Proven track record of breaking down silos to collaborate with senior leaders, SMEs, and diverse global teams, driving shared ownership of learning outcomes and fast results.
• Communication: Direct communication style that brings clarity, handles ambiguity effectively, and balances high-level educational strategy with tactical design details.

What Will Make You Stand Out (Preferred Qualifications)

• Agile ID: Experience adapting to high-growth technology environments, with a willingness to launch learning MVPs and iterate content based on user feedback.
• Technical Proficiency: Solid hands-on experience with modern authoring tools and a practical understanding of adult learning methodologies and basic evaluation methods.
• Cultural Alignment: Familiarity with Zscaler values and leadership principles, bringing a collaborative, solutions-oriented mindset and a willingness to engage in constructive problem-solving.

#LI-IA1 #Hybrid

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Project Description

We are looking for an experienced Data Engineer with deep expertise in Databricks to join our advanced analytics and data engineering team. The ideal candidate will play a key role in designing, building, and optimizing large-scale data solutions on the Databricks platform, supporting business intelligence, advanced analytics, and machine learning initiatives. You will collaborate with cross-functional teams to deliver robust, scalable, and high-performance data pipelines and architectures.

Technologies

• Databricks (including Spark, Delta Lake, MLflow)
• Python/Scala
• SQL
• ETL concepts
• Distributed data processing
• Data warehousing
• Cloud Platforms & Storage

What You'll Do

• Lead the design, development, and deployment of scalable data pipelines and ETL processes using Databricks (Spark, Delta Lake, MLflow);
• Architect and implement data lakehouse solutions, ensuring data quality, governance, and security;
• Optimize data workflows for performance and cost efficiency on Databricks and cloud platforms (Azure, AWS, or GCP);
• Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver actionable insights;
• Mentor and guide junior engineers, promoting best practices in data engineering and Databricks usage;
• Develop and maintain documentation, data models, and technical standards;
• Monitor, troubleshoot, and resolve issues in production data pipelines and environments;
• Stay current with emerging trends and technologies in data engineering and Databricks ecosystem;

Job Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or a related field;
• 5+ years of experience in data engineering, with at least 2 years of hands-on experience with Databricks (including Spark, Delta Lake, and MLflow);
• Strong proficiency in Python and/or Scala for data processing;
• Deep understanding of distributed data processing, data warehousing, and ETL concepts;
• Experience with cloud data platforms (Azure Data Lake, AWS S3, or Google Cloud Storage);
• Solid knowledge of SQL and experience with large-scale relational and NoSQL databases;
• Familiarity with CI/CD, DevOps, and infrastructure-as-code practices for data engineering;
• Experience with data governance, security, and compliance in cloud environments;
• Excellent problem-solving, communication, and leadership skills;
• English: Upper Intermediate level or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Sep 25, 2025 12:50

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Customer Growth Specialist!

About the Role

The Senior Customer Growth Specialist is a post-sales, outbound role focused on generating expansion pipeline from our long-tail customer base. This role sits at the intersection of Customer Success and Sales, with a clear mandate: identify customers with growth potential, engage them proactively, and create qualified expansion opportunities.

This is a high-activity, commercially focused role. You will work from data, signals, and insights to prioritize outreach, qualify opportunities, and hand off expansion pipeline to Customer Success Managers or Sales partners. While customer experience matters, success in this role is measured primarily by pipeline creation.

What You’ll Do:

• Proactively engage existing Backblaze customers through outbound outreach (email, calls, LinkedIn, etc.)
• Identify expansion opportunities using signals such as product usage, intent data, account activity, and engagement trends
• Qualify customer needs, timelines, and expansion potential through discovery conversations
• Create and progress qualified expansion opportunities in Salesforce
• Partner closely with Customer Success Managers, Technical Account Managers, and Sales to ensure clean handoffs
• Maintain strong CRM hygiene and accurate activity tracking
• Participate in ongoing enablement and feedback loops to improve messaging, targeting, and conversion rates

How Success Is Measured

• Expansion pipeline generated (primary metric)
• Opportunity quality and conversion to closed-won
• Outreach activity and engagement rates
• Accuracy and consistency of CRM data
• Collaboration and handoff quality with CS and Sales partners

The Right Fit:

• 5+ years of experience in a quota-carrying, outbound role (SDR, BDR, Inside Sales, Customer Growth, or similar)
• Strong English communication skills at a C1 level or above, with the ability to work directly with U.S. accounts and communicate confidently in a client-facing environment
• Strong comfort with proactive outreach and customer conversations
• Experience working with CRM systems (Salesforce preferred)
• Ability to quickly understand technical or product-driven value propositions
• Strong written and verbal communication skills
• Data-driven mindset with the ability to prioritize accounts and opportunities

Bonus Points For:

• Experience selling to existing customers (expansion, upsell, cross-sell)
• Familiarity with SaaS, cloud infrastructure, or usage-based pricing models
• Experience working with long-tail or high-volume customer segments

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Costa Rica

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity & About the Team

Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations.

Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

*This is a Hybrid position, so you’ll be working in-person in the Costa Rica office (Heredia) at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

About You

• Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
• In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500.
• Previous experience with subscription billing and/or revenue implementation projects is a strong plus. 
• Experience with SaaS-based implementation is very strongly desirable
• Strong client service and/or management consulting experience
• Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
• Demonstrated experience managing multiple, concurrent engagements
• Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
• Executive presence and comfort. You have experience and are comfortable with C-level communication.
• Comfortable working with and managing ambiguity and uncertainty.
• Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
• Have developed domain industry or business process skills
• Demonstrated experience leading teams of architects, consultants, and developers
• Demonstrated experience Drives adoption through achieving business goals and innovation
• Demonstrated experience working with a cross-functional and geographically dispersed team 

Technology experience or awareness in the following:

• ERP, CRM, accounting/revenue systems, provisioning systems
• Billing, payment and revenue systems
• SaaS-based subscription management systems experience a strong-plus
• SaaS based software implementation
• Knowledge of Web Services, XML, SOAP, REST
• PMI Certification is a plus

Travel needs: potential for up to 50% of the time (including possible international travel).

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Smartsheet is seeking a Learning Experience Designer to join our team. As a LxDesigner, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success. 

You will report to our Manager, Learning Experience.This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Develop creative, customer-centric, performance-based training materials.
• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.
• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.
• Report on and communicate the results of educational content to cross-functional stakeholders.
• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.
• Become a Smartsheet product expert
• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.
• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.
• At least 2 years of experience creating educational content for SaaS. 
• Strong grasp of adult learning principles.
• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia
• Experience with digital content creation using Adobe Creative Cloud.
• A portfolio of eLearning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.
• Experience using ID strategies to launch digital training
• Experience managing and reporting on all curriculum and assessment data
• LMS administration experience, including eLearning publishing and learning assessments.
• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

We are  searching for an accomplished Sr. Video Producer & Editor to join our Brand Studio. We are looking for a stellar teammate who is passionate about narrative, visual language, and the power of empathy in the creative process.

You will report to the Video Production Lead located in Seattle and will be occasionally required to travel internationally up to 10% of the time (must have an active passport and valid US Visa ). This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• Use motion graphics, animation, and live-action footage to powerfully bring the Smartsheet brand to life in a visually compelling way.
• Produce and coordinate projects involving internal teams, customers, and agency partners, tracking key milestones from concept to delivery.
• Work with stakeholders on scripts and storyboards. Act as the bridge between the business and the creative, deciphering feedback for animators, editors, and vendors.
• Maintain a high level of polish and attention to detail, ensuring all marketing designs (for campaigns, social media, events, and sales collateral) are on-message and push creative boundaries.
• Actively participate in planning and objective creation to ensure video assets align with target audience needs and brand guidelines.
• Ask questions when out of your depth and support other duties as assigned to help the studio succeed.

You Have:

• 5+ years of experience producing and editing content within a marketing or creative environment ideally in a technology environment or related field.
• You are someone who understands the nuance of animation and flow, yet possesses the project management chops to lead a production from "scrappy" internal initiatives to high-budget broadcast spots. You will be a confident collaborator—comfortable leading when necessary and supporting when needed—always ensuring the final product is something the entire team can be proud of.
• Advanced proficiency in Adobe Creative Suite (Premiere, After Effects, and Photoshop are required; full suite preferred), with a strong emphasis on motion graphics animation and a continued ability to learn industry plug-ins, filters and any adjacent environments (Eleven Labs, Figma, Canva, Firefly, etc.
• Deep understanding of video production workflows, audio recording/mixing, and YouTube best practices.
• Experience working closely with essential executives and business leaders to form lasting internal partnerships.
• A body of work that demonstrates outstanding storytelling, "scrappy" problem-solving, and high-end production value.
• Bachelor’s degree, relevant certifications or equivalent experience in a relevant field (Film, Animation, Journalism, Marketing, or Communications).

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are searching for a high-caliber Senior Visual Designer, a visual ringer and conceptual powerhouse to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You will: 

• Push the Brand Forward: Create every piece of work with the intentional goal of elevating and evolving the Smartsheet brand identity.
• Lead & Mentor: Lead project’s execution, reviewing the output of junior designers and contractors to ensure world-class quality and professional growth.
• Master the System: Participate in the definition and creation of flexible, coherent design systems, and component libraries. Design mood boards, comps, concept sketches, presentation decks, style guides, and storyboards.
• Drive Full-Cycle Projects: Own projects from initial conception to final completion, deciding the most effective way to present work to stakeholders.
• Manage with Precision: Manage large-scale projects and deadlines, while helping less senior designers manage their time and resources effectively.
• Guide the Vision: Eloquently explain design decisions and guide stakeholder feedback to ensure all work stays "on brief" and aligned with strategic goals.
• Collaborate Cross-Functionally: Partner with technology and project management to ensure designs meet creative, strategic, and technical objectives.
• Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique projects to life.
• Other job duties as assigned.

You have:

• Strategic Foresight: The ability to see the "big picture," understanding organizational resources and offering solutions within company processes.
• Proactive Ownership: A habit of anticipating stakeholder needs before they are requested; you take equal responsibility for the final project outcome.
• Multi-Tasking Mastery: The proven ability to juggle several large, complex projects simultaneously without losing attention to detail.
• 5+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy for Technology companies.
• Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
• Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
• Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
• Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality output.
• Educational Background: Bachelor’s degree in design, relevant studies and certifications or equivalent professional experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

We are seeking an experienced Technical Writer to plan, develop, and maintain customer-facing content for the Smartsheet Help Center and internal product documentation. You'll partner with the product team to deliver and maintain documentation that serves as the foundation for customer and internal enablement. As a Technical Writer, you own documentation quality and strategy across our product knowledge base—enabling both customers and internal teams to self-serve and reducing support and training burden. You'll drive improvement initiatives across our documentation, learning tracks, guides, and video content, while managing rapid product changes.

You will report to the Manager, CE Enablement Knowledge Experiences based in the US. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will:

• Immerse yourself in Smartsheet's product line and gain an understanding of the technologies and features necessary for accurate documentation.
• Distill specification documents and internal technical specifications and use the information to create targeted, quality, customer-facing content. Deliverables include but aren’t limited to:
• Technical articles for the Smartsheet Help website (how to, reference, FAQ, troubleshooting) and/or API documentation on the dev website
• Content for eLearning modules or videos
• Internal documentation
• Visual aids for Help content (screenshots, gifs, etc.)
• Produce customer-facing video content, including scripting, recording, and light editing in collaboration with stakeholders and subject matter experts
• Work with Subject Matter Experts (SMEs) to ensure the technical accuracy of your work
•  
• Use AI tools to accelerate content production, improve quality, and scale output—applying established team workflows and experimenting with new approaches as the tooling evolves
• Track and report on your own project assignments and schedule, working towards hard deadlines
• Contribute to templates, processes, and standards that support consistent, scalable content production
• Review and compile internal change requests and customer feedback and use this information to recommend and implement content changes
• Work with the Web Team to suggest Help site improvements for both the end user and the writers who are publishing content
• Maintain the Smartsheet Help and Learning style guide
• Optimize content for discoverability via Search
• Work on improvement projects to implement content governance tools, improve processes, and document changes. 
• Other job duties as assigned.

You Have:

• 3-5  years of experience writing or editing content for a variety of audiences on the web
• A BA in English, Technical Communication, or a related discipline (or equivalent experience)
• Basic understanding of and ability to use HTML formatting
• Strong Command of English language both oral and written (C1 and above)
• Experience developing templates and processes for ensuring consistent delivery
• Understanding of SEO and GEO best practices
• Experience using analytics tools (Google Analytics, for example) to make impactful content decisions
• A passion for technology and familiarity with the benefits and challenges of working on a SaaS product 
• An ability to distill technical jargon and turn it into clear and professional language that is customer-focused
• Familiarity with video content production—scripting, screen recording, or light editing
• Experience creating screenshots and/or visual diagrams to promote understanding of complex ideas 
• Strong organizational skills and an ability to perform basic project management and prioritization tasks
• Experience with content production, for example, moving a document from a draft stage in one tool and formatting and publishing it to a CMS
• Experience using one or more content management systems (experience using Drupal 9 or newer is a plus)
• Demonstrated experience integrating AI tools into professional workflows, including building custom AI configurations (such as GPTs or Gems) and connecting LLMs to external platforms 
• A point of view on where AI is taking technical writing, incuding familiarity with AI writing tools and an interest in expanding how AI is used in content workflows
• Smartsheet Product Certification preferred by not required

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company Funded Perks, including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role-specific)

Our Brand Studio seeks a Web Designer to create high-quality, on-brand web pages and visual assets for our marketing team. Working within our established web design system, this role focuses on visual execution   from conversion-focused landing pages and campaign hubs to visual assets and lightweight web animations. This role works within Smartsheet's established web design system. You will not be designing or modifying system-level components, page templates, or global styles — those are managed by the Web UX team. Your focus is on high-quality visual execution: building pages, creating assets, and delivering polished marketing experiences using existing tools and guidelines.

You will report to the Design Director located in  Costa Rica. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You Will:

• You will be the driving visual force for marketing our product, crafting high-converting landing pages, campaign hubs, and engaging digital assets. 
• Create low-fidelity page layout wireframes to plan visual composition before building in our CMS (Drupal).
• Work with our analytic teams to rapidly iterate on designs for A/B testing and experimentation.
• Collaborate effectively across teams and departments.
• Design and build web pages across marketing touchpoints using established components and design system guidelines. 
• Share and document your knowledge and perspective with peers.
• Advocate for process improvements related to production efficiencies and best practices.
• Manage a mix of large and small projects with overlapping priorities.
• Continually adopt new tools and practices as the work evolves.
• Collaborate with Motion Designers to create and implement lightweight, high-performance web animations using LottieFiles and JSON to enhance user engagement without sacrificing page speed.
• Collaborate with the Web UX team to ensure designs align with system capabilities before building.
• Design and produce visual web assets including background images, product visualizations, OG/teaser images, blog imagery, and iconography.
• Use the web component library in Figma to create mockups for landing pages, campaign pages, and promotional content — without modifying system-level components.
• Build and manage pages in Drupal using existing components and page templates; pass completed work to DXO for publishing.
• Reference Web UX team guidelines and demo/gallery pages to ensure correct component usage and layout application.
• Collaborate with the Web UX team to flag component limitations or inconsistencies.

You have:

• 5+ years in a web design or digital design role, with a portfolio demonstrating strong visual design, layout, and data-focused design.
• Experience designing simple solutions for complex problems and a stellar portfolio demonstrating a keen eye for typography, layout, data-driven design, and interactive web elements.
• Appreciation for user-centered design principles and how they inform visual and layout decisions.
• Proven track record for crafting simple, creative solutions for complex problems.
• A high degree of proficiency with Figma, Adobe Illustrator, and Adobe Photoshop is a hard requirement.
• A strong understanding of CMS-based web environments and how design system components are structured and applied. You must be comfortable working closely with Web UX Designers and DXO to execute your vision.
• Strong communication and interpersonal skills (visual, written, verbal, presentation); ability to work successfully with teams across the organization from different capabilities and backgrounds.
• Highly organized, track, and document all work.
• Academic studies/certifications or relevant experience on Design Thinking, Human Centered Design, and Web Design are a plus.
• Animation & Implementation is desirable: Proven experience creating, exporting, and implementing web animations using LottieFiles and JSON is a plus.
• Hands-on, proven experience building and managing sites within Drupal or similar CMS systems.
• Marketing Acumen: A strong understanding of digital marketing principles, user journey mapping, and what drives users to click, sign up, or request a demo.
• Strong visual design skills including typography, colour, layout, and image art direction. Proficiency in Adobe Illustrator and Photoshop is required.

Nice-to-Haves:

• Experience utilizing analytics from user testing, heatmaps (e.g., Hotjar, CrazyEgg) to drive design decisions.
• Familiarity with SEO best practices and how they impact web design.
• Experience creating assets for social media or paid ad campaigns.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

Smartsheet is empowering ambitious sales professionals to join our team as Account Executives. In this role, you'll transcend traditional sales, becoming a trusted advisor and strategic partner to our customers. You'll be at the forefront of driving significant revenue growth by managing and expanding relationships within a portfolio of accounts. This is your chance to leverage your strategic thinking and sales acumen to navigate complex deals and deliver transformative solutions that directly impact our clients' success.

At Smartsheet, we provide a leading cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale. We are committed to fostering a culture of trust and innovation, empowering our team to deliver exceptional value to our clients.  

This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica.  

You will:

• Drive Strategic Growth: Exceed software and services sales targets by developing and executing strategic account plans for clients.
• Cultivate Executive Relationships: Build and nurture strong relationships with C-level executives and key decision-makers, positioning Smartsheet as a strategic partner.
• Navigate Complex Deals: Lead complex, solution-based sales cycles, aligning Smartsheet's capabilities with clients' strategic objectives and driving significant deal closures.
• Proactive Opportunity Identification: Identify and capitalize on expansion opportunities within existing accounts, anticipating client needs and proactively offering tailored solutions.
• Strategic Pipeline Management: Develop and maintain a robust sales pipeline, accurately forecasting revenue and leveraging data-driven insights to optimize sales strategies.
• MEDDICC: Expertly apply MEDDICC qualification methodologies to ensure deal success and drive predictable revenue growth.
• Cross-Functional Collaboration: Partner with internal and external stakeholders, including solution engineering and customer success teams, to deliver exceptional client experiences.
• Sales Leadership: Embody the traits of an elite sales professional, serving as a mentor and role model for the team.
• Other job duties as assigned.

You have:

• Proven Sales Expertise: 1-3 years of progressive sales experience, with a strong track record of success in the software or technology sector.
• Strategic Account Management: Demonstrated ability to manage and expand relationships within accounts in a B2B environment.
• Strategic Thinking and Problem-Solving: Ability to analyze complex client needs, develop strategic solutions, and navigate challenging sales cycles.
• Professional Presence and Communication: Exceptional written and verbal communication skills, with the ability to effectively engage and influence C-level executives. B2 English Proficiency Level or higher.
• Technical Acumen: Passion for technology and the ability to quickly grasp complex technical concepts.
• Sales Tools Proficiency: Proficiency in CRM systems (Salesforce), sales engagement tools (Outreach), data visualization platforms (Tableau), and others as needed.
• Resilience and Adaptability: Ability to thrive in a fast-paced environment, adapt to change, and overcome challenges.
• Educational Background: Degree in Business Administration, Marketing, Sales, or a related field preferred, or equivalent sales experience.
• Smartsheet Expertise: Deep understanding of the Smartsheet platform and advanced capabilities.
• Complex Solution Sales: Proven ability to execute complex solution sales involving both software and services.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

We’re looking for a Brand Graphic Designer to concept, design, develop, and produce engaging content that brings the SentinelOne brand to life across advertising, experiential, social and digital platforms. As a brand team member, you’ll play an active role in shaping creative ideas, translating strategic concepts into engaging brand design, and developing content designed specifically to grab attention and build on SentinelOnes brand platform. 

The ideal candidate will have a portfolio showcasing engaging, brand-forward creative work. You possess a keen understanding of what constitutes good and less-than-good work, knowing where and when to apply the appropriate level of execution. Crucially, you know a concept is worth pursuing, even when it leads in unexpected directions.

What Will You Do?

Primary Responsibilities Include:

• Working with the art directors, writers and creative directors, you will be responsible for the design and execution of innovative visual materials for integrated initiatives.
• Being able to work individually as well as with multi-disciplinary teams, across diverse mediums and marketing channels.
• Working closely with Art directors, Copywriter, and other brand team members to shape ideas and develop visually engaging campaigns.
• Helping shape our brand design and ensure its consistency across all content.
• Taking things further without being asked because you strive to find creative and design solutions that are memorable.
• Staying up-to-date on industry trends and incorporate relevant information into the content.
• You apply design as a method of thinking to the way you work, as much as the work itself.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• Bachelor's degree in graphic design or a related field
• 5+ years of experience as a brand designer working for an agency or internal marketing team focused on social media, brand campaigns, or experiential creative.
• Experience working in or knowledge of cybersecurity, technology, or a similar field is a significant advantage.
• Experience developing visually driven content for various social platforms like LinkedIn, Meta, TikTok, and Reddit. 
• Excellent design design skills, with a keen eye for detail. 
• Familiarity with current social trends, and best practices. 
• The ability to handle multiple projects concurrently and meet tight deadlines. Able to work in fast-paced, collaborative environment.
• Strong ability to work independently and provide examples of total project ownership from start to finish. 
• Comfortability with professional feedback and see it as a challenge to keep pushing your solutions.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

As an IT Technical Support Engineer you will support multiple platforms, including Windows, Mac, and Linux, and requires a strong track record in technical support and services.

The position is hybrid, based in our office at the America Free Zone in Heredia.

What will you do? 

• Act as the initial point of contact for end users via telephone, email, or the ticketing system.
• Able to provide technical support to Internal users situated in remote locations by diagnosing and resolving issues related to Software, Hardware, Networking, and other day-to-day basis Tools. Also drive the issue until resolution.
• Maintain consistent and timely communication with users regarding the status and resolution of their support tickets.
• Expertise in troubleshooting macOS and Windows platform issues.
• Excellent at providing technical support to users via Zoom or Slack as needed.
• Able to communicate with APJ, EMEA, and USA region employees.
• Experience in managing tools ensuring user productivity, like GSuite, Jumpcloud, Slack, Intune, Okta, AD, 1Password, JIRA, Asset management, Service Desk, Confluence, etc.
• Proactive in the management of Service Request, Incident, and Tasks within SLA and Escalate to L2 resources with proper troubleshooting notes.
• Able to create Knowledge Articles and Knowledge Bases for the Helpdesk Team if needed.
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, issue resolution, and dispatching tickets to the right team.
• Understanding of Incident Management, Problem Management, Root Cause Analysis, and Change Management as per the ITIL process.
• Working knowledge of ServiceDesk tools like JIRA Service Desk OR other helpdesk tools for ticket management.
• Add and modify AD and Okta groups to provide the user access.
  
  

What Skills and Knowledge Will You Bring?

• Bachelor’s Degree in Computer Science, Information Systems or other closely related field
• Prefer 1-2+ years of IT support, technical support, system administration, or related technical customer-facing roles.
• Experience with delivering customer services, both frontline, second, and third tier levels, preferably within a SaaS B2B vendor environment.
• Proficiency in Windows, Mac, or Linux.
• Network or Endpoint Security background preferred.
• Excellent customer-facing abilities and strong problem-solving and troubleshooting skills.
• Excellent written and verbal communication skills in English (other languages are a plus).
• Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
• Independent, responsible, and result-driven team player.
• AWS, GCP, or Azure experience is an advantage

Advantages

• Open to work in different Shift timings
• Good communication skills (verbal and written)
• Experience in the Windows as well as the macOS environment, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment.
• Ability to learn new technologies quickly.
• Understanding of SLAs and ensuring ticket closures within defined SLAs
• Ability to work independently with little direct supervision and as a part of a team.

Skills

• Google Workspace user and group management
• Hands-on experience on IAM toolings, preferably Okta 
• ITSM process knowledge and experience on tool like Service Now or JIRA Service Desk, Confluence
• Mac/Win troubleshooting
• Jumpcloud basics
• Slack, Intune

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

As a Senior Salesforce Systems Administrator, you will configure and manage the core Salesforce platform, overseeing user management, complex security rules, advanced Flows, and high-impact dashboards. You will design scalable architectural solutions and own the platform roadmap, with a specific focus on customizing the Salesforce CPQ environment to align with evolving business requirements. Beyond configuration, you will oversee critical system integrations and implement continuous deployment via DevOps tools, while providing strategic support and training to empower our global end users.

What will you do?

This role is structured as a hybrid position, with ~1 day/week at our office in Heredia. This is a varied, business-facing role with the following responsibilities:

• Platform Configuration & Management:
• All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Perform routine and basic administration of Salesforce, including managing Salesforce usage and limits, backups, data import and exports, and sandbox refreshes and maintenance.
• Solution Design & Roadmapping:
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Identify unused or underutilized platform features.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• CPQ & Automation:
• Configuration and Customization of the Salesforce CPQ platform to meet business requirements, including product setup, price rules, product configurations, quote templates, discount schedules, and approval processes.
• Monitor and manage CPQ-related data integrity and accuracy across opportunities, quotes, products, orders, contracts, and subscriptions.
• Configure and optimize process automations and workflows to enhance operational efficiency.
• Integrations & DevOps:
• Management and maintenance of integrated applications and third-party suppliers, including DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.
• DevOps/release management experience, including implementing and maintaining Continuous Integration and Continuous Deployment (CI/CD) practices using tools such as Git, GearSet, Flosum, or Copado.
• Experience using tools like Apex Data Loader, Developer Console, Workbench, and DemandTools for data management and troubleshooting.
• Support & Documentation:
• Proactive system maintenance, including security reviews, release updates, health checks, and Optimizer.
• Handle user support tickets, addressing queries and resolving issues promptly.
• New user and ongoing user training to monitor and improve user adoption.
• Maintain detailed technical documentation of configurations, customizations, processes, and changes to ensure transparency and continuity.

What Skills and Knowledge Will You Bring?

Required:

• Level of education: BA/BS Degree required
• Strong Salesforce product knowledge, with at least five years of hands-on Salesforce Administration experience.
• Certified Salesforce Administrator.
• Experience implementing Salesforce configuration changes.
• Good understanding of the Lead-to-Order Process.
• A proactive attitude to platform enhancements and designing scalable, best-practice solutions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
• DevOps/release management experience.
• Strong communication skills, with the ability to translate technical information into layman’s terms and requirements into technical solutions.
• Experience in change management and governance.

Desirable:

• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
• Experience with any CPQ is a plus (Salesforce CPQ preferred).
• Understands basic triggers/Apex code knowledge.

Why Us? 

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

What are we looking for?

The SentinelOne Wayfinder MDR Team Lead must demonstrate a solid understanding of security and security analysis concepts, specifically the service playbooks and best practices, and propose improvements as well as new playbooks and processes. The Team Lead is expected to serve as an escalation point for their direct reports on threats and escalations, as well as provide training and guidance to less experienced analysts in their respective fields of expertise.

What will you do?

• Lead, mentor, and empower your team of MDR analysts through regular 1:1s, providing prompt feedback, and fostering a high-performing culture.
• Own your team's operational performance by defining, tracking, and reporting on KPIs and service goals.
• Serve as the primary technical escalation point for your team, providing expert guidance during high-stress incidents.
• Lead customer-facing escalation calls with confidence, communicating complex findings to both technical and non-technical audiences.
• Collaborate and maintain good relationships across the Threat Detection and Response organization, as well as with teams outside of MDR (ex​: Product Management, Support, R&D) to improve the overall quality of the MDR service.
• Participate in the hiring and onboarding process for new analysts.
• Drive continuous improvement by enhancing playbooks, promoting knowledge sharing, and developing the team's capabilities.

What experience and knowledge should you bring?

• Experience: 3+ years of experience in a SOC, IR, MDR, or similar environment.
• Leadership: 1+ years of experience in a leadership, mentorship, or team lead role.
• Mindset: A leadership mindset that values learning, collaboration, and mentorship
• Technical Skills: Deep understanding of incident response workflows, EDR/XDR platforms (SentinelOne preferred), and attacker tactics (MITRE ATT&CK).
• Composure: Strong composure under pressure and the ability to lead decisively during high-pressure situations.
• Communication: Clear written and verbal communication skills with experience leading customer-facing escalations.

Language: Full professional fluency in English is required.

Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Flexible working hours and hybrid/remote work model with in-office lunch program
• Private medical care and life insurance
• Vacation days and paid sick time
• Global gender-neutral parental leave (16 weeks)
• Employee stock programs (RSUs + ESPP)
• Employee Assistance Program and Wellness Coach app
• Annual bonus program
• Home office setup and maintenance support
• Home phone/internet allowance
• High-end MacBook or Windows laptop
• Referral bonus program
• Professional development support, including LinkedIn Learning
• Company events and community activities

Role Summary: 

You’ll lead how AI actually works at OfficeSpace—not as a side project, but as a core system. As a Full-Stack Software Engineer, you will contribute to the evolution of our AI platform from production-ready chat experiences to agentic workflows that operate safely at enterprise scale. You’ll build, harden, and scale systems that connect AI services, a Rails backend, and a React frontend—while setting the technical bar for performance, reliability, and integrity. 

We move fast. We expect precision. And we trust you to own outcomes. 

What You’ll Do: 

• Build out OfficeSpace’s AI platform—starting with our customer-facing chatbot and extending into agentic workflows and MCP server capabilities. 

• Design and operate Python-based AI services that integrate deeply with our Ruby on Rails backend and React frontend. 

• Partner with AI agents to accelerate development, testing, debugging, and code reviews.  

• Orchestrate AI-assisted workflows to generate, validate, and optimize production-ready code.  

• Deliver clean, well-tested features across multiple projects—on time and at high quality.  

• Optimize applications across browsers, devices, and environments—making smart trade-offs.  

• Work across data layers, from relational databases (MariaDB) to search and caching systems (Redis, Elasticsearch), to Vector DBs. 

• Contribute to evolving best practices in AI-augmented software development. 

What You Bring: 

• 3–5 years of backend development experience with Ruby on Rails or Python.  

• Experience building AI features is a plus 

• Strong proficiency in JavaScript (ES6+) and modern React development.  

• Experience building and scaling production-grade web applications.  

• Solid understanding of databases—relational and exposure to NoSQL systems.  

• Ability to work across multiple projects and deliver with consistency.  

• Experience or exposure to GraphQL is a plus.  

• AI fluency—comfortable using AI tools for coding, debugging, testing, and documentation.  

• Strong problem-solving skills and the judgment to balance speed vs. quality.  

• A builder mindset—you take ownership, move fast, and continuously improve how work gets done. 

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

While there is a lot to celebrate in our past, there is even more opportunity ahead of us. As we are continuing to grow, we’re seeking a Sr. Software Engineer - B2 Object Storage to join our team!

What You'll Do:

You will work on B2 APIs and subsystems that allow our customers and integrations to upload objects, manage object lifecycles, track usage, and interact with our billing and storage systems. You will help build new features, improve the scalability of our systems, and build internal observability tooling.

Responsibilities:

• Design, implement, and maintain B2 and S3-compatible APIs to ensure correctness, performance, and backward compatibility for a large base of external customers and integrations.
• Lead technical design discussions and produce clear design documents
• Instrument services, develop metrics, define meaningful SLIs/SLOs, and drive reliability improvements.
• Actively participate in on-call rotation to help determine incident root causes and identify follow-up remediation items

The Right Fit:

• 7+ years of server-side Java programming experience
• Experience writing software for large scale systems, including design, implementation, testing, and rollout
• Communicates proactively in a remote environment by keeping the team informed, surfacing blockers early, and moving work forward
• Professional experience incorporating AI-assisted development tools (e.g., Gemini, Cursor, Claude Code)

Bonus points for:

• Cassandra and Vitess experience
• Agile and scrum experience

At this point, we hope you're feeling excited about the job description you're reading. Learning, developing, and growing are key parts of our culture, so even if you don't meet every requirement, we still encourage you to apply.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The opportunity

Help us define what AI-era marketing sites look like.

At Acquia, we power the digital experiences of the world's most ambitious brands through Drupal and our suite of digital experience products. Our own site, Acquia.com, is where that story lives — and it's about to change in a big way. AI is rewriting how people discover, explore, and decide on B2B software, and we want a designer who is excited to shape what that looks like in the open.

This is not a "make the page pretty" role. It's a craft-led, system-minded, build-it-yourself role for a senior designer who wants real ownership of a flagship B2B web property and a real seat at the table as we redesign the site for an AI-first audience.

What you'll own

Acquia.com — craft, brand, and creative range

You'll set the visual and experiential bar for Acquia.com. We want bolder, more playful, more confident work than a typical B2B site. You'll translate brand and product positioning into web experiences that make Acquia feel as ambitious as the brands we serve, and partner closely with our Brand & Creative team to keep identity tight while pushing the web expression forward.

A modern, component-based design system

You'll co-own our web design system alongside Brand & Creative. We're moving toward a Tailwind + React component foundation built on top of Drupal. You'll define and document the components, patterns, and tokens, hold the line on consistency and accessibility, and make the system something Brand, Marketing, and Dev all want to build with.

AI-era web design

Roughly 40% of this role is forward-looking AI design work. You'll lead how Acquia.com adopts AI-generated and AI-assisted surfaces — personalized hero treatments, dynamic copy patterns, content generated against guardrails — and define the design language for what is generated, how it's signaled to the visitor, and how we keep quality high. You'll also lead the team's adoption of AI-assisted design and build tools (Figma AI, v0, Cursor, Claude, Lovable, and what comes next), turning them into a real velocity advantage instead of a novelty.

Design and build

You'll design and ship. We want a designer who can take a concept from sketch to live page without long handoff loops — Tailwind and React fluency, fluent in modern CMS authoring, able to reach into custom HTML/CSS and lightweight JS where the system falls short. You won't be the only person who can ship code, but you'll be the designer who can.

End-to-end ownership

You'll own the full arc — the brief, the concept, the system implications, the build, the measurement, and the iteration. We're looking for someone who comes with a point of view about where the site should go and the credibility to argue for it.

Who you'll work with

• Brand & Creative on identity, photography, illustration, and large campaigns
• Web development engineers on build, performance, and technical implementation
• Marketing campaigns and demand gen on landing pages, conversion experiences, and launches
• The wider ADX leadership team on the roadmap for Acquia.com and our AI surface area

What success looks like in your first year

• Acquia.com visibly stands out from our B2B SaaS peers — measurably better engagement and conversion, and work the team is proud to point at
• The web design system is live, documented, adopted across Brand, Marketing, and Dev, and reduces friction on every new launch
• The team's design-to-ship velocity is meaningfully higher because of how you've integrated AI tooling — without dropping the quality bar

What we're looking for

• 5+ years designing for the web, with senior-level ownership of at least one complex site or property
• A portfolio that includes a shipped B2B SaaS or enterprise web project, a design system or substantial component library you helped build, and a point of view about where web design is heading
• Strong visual design instincts with creative range — illustration, motion, layout, type — and the confidence to push beyond the safe B2B template
• Working fluency with Tailwind and modern React component patterns, and willingness to write the code, not just spec it
• Comfort with Figma as a daily driver and with Adobe Creative Suite when the work calls for it
• Real accessibility chops — WCAG 2.1 AA as a default, not a checkbox at the end
• Curiosity and demonstrated experience with AI-assisted design and build workflows, and an opinion about how to use them well
• Excellent collaboration and communication skills, fluent in English, comfortable presenting work to leadership and defending the choices behind it
• Self-directed: this is a remote role on a senior team, and we trust you to set the pace

Nice to have

• Direct experience with Drupal or other enterprise CMS platforms
• Background designing for AI-native or agentic experiences
• Front-end engineering experience beyond Tailwind/React (build tools, design tokens, component testing)
• A track record of evolving a brand's web expression — not just executing against an existing one

Our interview process

• Recruiter screen
• Hiring manager conversation
• Portfolio deep-dive with the ADX team
• Practical design exercise — focused on creative range, system thinking, and how you partner with AI tools, not just polished pixels
• Final round with cross-functional partners

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As an Associate Consultant, you will work in a multifaceted role in collaboration with our Strategy, Project Management, Design, and Technology teams. You will support senior team members on our projects as you build up your experience in the role.You enjoy solving complex business problems by creating smart, intuitive, and human-centred experiences. You have an excellent eye for detail, love to learn, and enjoy new challenges, including leveraging the potential of AI. Technology excites you and you’re on top of emerging trends.

What You'll Do

• Assist in the creation of digital solutions for a variety of clients and verticals
• Gain expertise as a design and technology thought leader in a number of industries
• Support the broader team in understanding and interpreting our client’s business challenges and goals
• Collaborate with our Design and Technology teams to deliver elegant user experiences, including the evolving landscape of AI
• Gather information on our client’s business processes, critical success factors, marketplace, and competitive standing through interviews and research
• Coordinate and participate in user experience design thinking workshops, technology architecture workshops and, project planning and delivery activities
• Structure presentations, documentation, request for proposal responses, and other collateral

Qualifications

• Previous experience in consulting, user experience and/or software development is an asset
• A demonstrable passion for and understanding of great user experiences and technology
• Excellent writing competency and communication skills in English
• A constant desire to learn more about the latest technology trends
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking is an asset

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

What You'll Do

As a Consultant, Strategy & Technology, you excel at collaborating with other team members to deliver digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

Understanding and solving complex business problems comes naturally to you. You will collaborate with the wider team and our clients through brainstorming, the creation of impactful end user experiences, and technical delivery and implementation. The ideal candidate will bring to the table a demonstrable passion for designing smart, intuitive, and human-centred experiences, including leveraging the potential of AI. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• Support senior team members on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformation
• Assist in the creation of digital solutions for a variety of clients and verticals
• Help lead and participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and collaborate with our design and technology teams to deliver elegant user experiences
• Gather information on our client’s business processes, critical success factors, and competitive standing through interviews and research
• Project management and coordination
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collatera

Qualifications

• Minimum 2+ years of relevant experience
• Experience in being a part of strategy, design, and/or technology engagements
• A demonstrable passion for user experience, digital design, and technology
• Strong track record in liaising with and collaborating with clients
• A keen interest to learn more about the latest technologies
• An appreciation for great digital design
• Excellent written competency and communication skills in English 
• An analytical mindset
• Strong problem-solving ability
• Self-motivated individual with a desire to do their best every day
• Ability to work in a team environment and independently
• Comfortable with presenting and public speaking 

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

As a Senior Consultant, you will lead cross-functional teams of consultants, designers, and developers through medium and large-scale digital projects and will guide our clients through our Design Thinking Process to deliver cutting edge user experiences.

As a senior member of the team, you have previously worked with clients from a diverse set of industries. You will use your experience to solve complex business problems and you will collaborate with and lead our clients through early brainstorming, the creation of impactful user experiences, through to technical delivery and implementation, including leveraging the potential of AI. The ideal candidate will bring to the table a demonstrable experience in leading teams and mentoring junior team members. 

In this multifaceted role you will be exposed to and will work in collaboration with our Strategy, Project Management, User Experience (UX) Design, and Technology teams.

What You'll Do

• As a senior member of the Consulting team you will support the engagement lead on projects varying in size – from smaller rapid-to-market initiatives through to large-scale digital transformations
• You will use your experience to strategize and create digital solutions for a variety of clients and verticals
• Help lead & participate in user experience design thinking workshops with our clients
• Play a key role in understanding and interpreting our clients business challenges and goals, and working with our design and technology teams to deliver elegant user experiences
• Ensure client goals and project timelines are met
• Be a design and technology thought leader on existing and emerging technology trends, including the evolving landscape of AI
• Structure presentations, documentation, request for proposal responses, and other collateral
• Mentor junior members of the team

Qualifications

• Minimum 4+ years of relevant experience
• Experience in leading strategy, design, and technology teams through medium and large-scale digital projects
• A clear understanding of management, business, and finance processes
• Strong track record in liaising with and collaborating with clients
• A demonstrable passion for user experience, digital design, and technology
• A constant desire to learn more about the latest technologies
• A keen eye for great digital design
• Excellent communication skills in English
• Strong track record of public speaking
• An analytical mindset
• Strong problem-solving ability
• Ability to work in a team environment and independently
• Experience in mentoring other team member

Perks and Benefits

• Mentorship Program
• Comprehensive Health & Wellness Benefits Package 
• Annual tech & travel allowance
• Flexible Working Hours
• Work from Home Flexibility
• Service Recognition Programs
• Socials, Outings & Retreats
• Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#LI-Hybrid

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Senior Revenue Advisor to join our Customer Solutions Engineering team, a critical function that helps prospects and customers transform how they manage revenue.

In this role, you will partner closely with Account Executives and solution teams to solve complex business challenges and deliver compelling solutions that demonstrate the value of Zuora’s platform.

Think of yourself as the “ZEO” (CEO) of your technical domain — guiding prospects through the full quote-to-cash lifecycle, showcasing Zuora’s capabilities, and helping organizations automate revenue accounting and accelerate growth.

This is a high-impact, customer-facing role that combines technical expertise, business strategy, and storytelling to win deals and build lasting partnerships.

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

What You’ll Do

Become a Zuora Expert

• Complete Zuora’s comprehensive onboarding and sales training
• Develop deep expertise in Zuora’s products, services, and solutions

Guide Customers Through Transformation

• Act as a trusted advisor on revenue recognition automation
• Lead functional discovery sessions to understand business needs and constraints
• Design and present tailored solutions aligned with customer objectives

Drive Technical Wins

• Deliver compelling product demonstrations and executive presentations
• Showcase how Zuora enables organizations to modernize revenue operations
• Handle technical objections and differentiate Zuora from competitors

Build Strategic Customer Relationships

• Own the technical health and adoption of accounts
• Define and monitor business cases and KPIs for customer success
• Identify opportunities to expand Zuora’s footprint across business units

Influence Product & Strategy

• Partner with Product Management to shape product roadmap based on customer insights
• Share feedback and market context to inform product innovation

Collaborate Across Teams

• Work closely with Account Executives, Solution Architects, Product teams, and partners
• Support RFPs/RFIs, marketing events, and field engagements
• Help resolve technical escalations and ensure customer success

Travel

• Occasional travel within your sales territory to support customers and events

About You

• BA/BS in Accounting or Finance (or equivalent)
• 5+ years of experience in Revenue Accounting
• Strong understanding of ASC 606 and IFRS 15
• Ability to translate complex business needs into compelling solutions
• Excellent presentation and storytelling skills
• Comfort presenting to audiences ranging from operational teams to C-level executives
• Strong curiosity and motivation to master the quote-to-cash lifecycle

Bonus Points If You Have

• Pre-sales or consulting experience
• Experience with Zuora Revenue (RevPro)

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

We are looking for a Technical Account Manager to join our team!

The Technical Account Manager (TAM) is both a hands-on technical advisor and a trusted strategic partner for our customers. You’ll dive deep into the Zuora platform — designing workflows, analyzing data models, writing SQL queries, and advising on API integrations — while also guiding customers on how to best architect and scale their subscription business.

You’ll balance technical problem-solving with strategic advisory, collaborating with cross-functional teams to ensure solutions are both technically sound and aligned with business goals.

Your background in SaaS applications, enterprise integrations, and financial or revenue systems will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive measurable success.

As a TAM, you’ll partner closely with executives and technical teams alike, leveraging your technical depth, communication skills, and business acumen to build long-term relationships and establish yourself as a trusted advisor.

If you’re passionate about solving complex SaaS challenges and excited to help customers succeed in the Subscription Economy®, we’d love to have you on the team.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

About You

Your experience

• Preferred 3–5 years of hands-on SaaS/enterprise application experience, ideally with ERP, CRM, Billing, or Revenue platforms (e.g., Salesforce, NetSuite, Workday).
• Strong proficiency with SQL (joins, data validation, troubleshooting) and experience with APIs (REST/SOAP) — able to design, test, and debug integrations.
• Experience working directly with technical stakeholders to design data models, process flows, and system integrations.
• Background in computer engineering, software engineering, solution architecture, or technical consulting with a strong desire to stay close to the technology.
• Familiarity with object-oriented programming languages or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus.
• Excellent communication and relationship skills — able to work comfortably with both executives and technical teams.
• Ability to manage multiple projects and customers in a fast-paced environment while maintaining a focus on technical excellence and customer outcomes.
• Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

About The Team

• Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
• Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
• Guide customers in designing robust, scalable solutions for subscription management, billing, and revenue recognition.
• Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.
• Establish and maintain system architecture diagrams, runbooks, and configuration documentation to ensure long-term technical health.
• Educate customers on best practices through custom solution-specific training and ongoing technical advisory sessions.
• Serve as a bridge between business goals and technical execution, ensuring solutions meet requirements and drive measurable outcomes.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

Technical Account Engineer II

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

We are seeking a highly skilled Technical Account Manager. As a trusted customer advisor, Technical Account Manager not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform. You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAM, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

• Flexible, but generally once or twice a quarter (10-25%)
  • Customer Visits
  • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

• Advanced Technical Expertise: Hands-on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team.
• Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
• Data Analysis: Ability to look at data and infer usage patterns

Required Qualifications and Skills

• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
• Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
• Curiosity to learn about the customer base and curiosity to continue learning
  

Desired Qualifications and Skills

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including HELM) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus, and Falco are a plus
• Sumo Logic experience is a big plus but not required
• 5-10 Years experience

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

About The Role

The Software Test Engineer (SDET) role focuses on delivering efforts at the Costa Rica center to ensure full regression and performance test coverage for ongoing Accela Civic Platform (SaaS) releases. Additionally, it involves advancing Accela’s maturity in Test Automation, Test-Driven Development, CI/CD, and Performance Engineering.

Specific Responsibilities

• Accountable for the successful launch and delivery of new, key Accela Product Releases, Engineering Initiatives, alignment Accountable for the successful launch and delivery of new Accela Product Releases, Engineering Initiatives, and alignment with Cloud deployment activities.
• Design, develop, and execute test plans, test cases, and test scenarios to ensure the quality and reliability of software products.
• Automate API and UI testing for web-based products and application services using Python with Robot Framework and other open-source tools, integrating test cycles with the CI/CD pipeline.
• Participate in an Agile team, attending daily scrum meetings, as well as planning and grooming sessions.
• Contribute to functional, performance, automation, and infrastructure initiatives that impact cross-functional teams through automated deployment and regression testing.
• Author and execute test cases for all release cycles, implementing software best practices. Identify gaps and issues, working creatively and efficiently to troubleshoot and resolve system problems.
• Familiar with using monitoring tools like Datadog and Windows/Database monitoring tools, with a product-focused mindset to analyze performance and scalability issues.
• Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to identify test requirements and drive the testing process.
• Stay updated with industry trends, emerging technologies, and testing techniques to incorporate best practices into the testing process.

Required Qualifications

• Bachelor’s degree in computer science or any related discipline.
• 3+ years of hands-on experience in quality engineering, functional testing, test automation, and test harness development using open-source tools.
• Good knowledge of frontend and backend servers, API and Mobile testing, and integration with DevOps pipeline.
• Strong understanding of JMeter, Python/Java, SQL and API gateways performance testing experience and Cloud environments (Azure), and performance monitoring tools like Datadog and Database and windows monitoring tools.
• Experience in taking ownership in core functional product areas.
• Experience in SaaS products, API services and Pipeline activities
• Proficiency in testing methodologies, tools, and techniques, including Agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
• Strong analytical skills and attention to detail to identify, troubleshoot, and resolve software issues effectively.
• Ability to collaborate closely with clear communication skills.

Desired Qualifications

• Experience in Python and TypeScript automation development
• Experience with Playwright framework
• Experience in SaaS products, API services, and pipeline activities.

Accela is establishing a new entity in Costa Rica as part of our global growth strategy. Our organization specializes in advanced SaaS Software Applications covering a wide range of technologies and complex solutions such as: Hybrid Mobile Applications, Data Analytics & Reporting, Enterprise Payment Integrations, Advanced GIS mapping & routing, Responsive Angular UIs, and new AI POCs. These applications are hosted on our multi-cloud platform spanning both Azure and AWS. Being a part of the Accela team provides an opportunity to collaborate with world-class application engineers and a leadership team renowned for expertise in Agriculture, Operations, Security.

Compensation and Benefits: Accela offers a competitive salary and benefits in line with local standards.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development: Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Impactful Contributions: As a new member of Accela’s Costa Rica team, you will make significant contributions in setting the tone and influencing the company’s success in a new location. This opportunity provides a chance to make a visible impact.

Accela Culture: Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell

Why You'll Love This Role: 

We're looking for an experienced ML Ops Engineer to join the ML/AI team at Newsela. This team works on projects ranging from classical Machine Learning to AI / Generative pipelines.  This is a hands-on role. You'll work closely with ML/AI, data and site reliability engineers to take models from prototype to production, build robust data pipelines, and keep our services running smoothly as we continue to scale.

What You'll Be Doing:

• Design and maintain CI/CD pipelines for ML model training, packaging, and deployment across our microservices.
• Manage containerized services on AWS ECS, optimizing for cost, latency, and availability.
• Automate infrastructure provisioning and service configuration with Terraform.
• Work to maintain and scale services that make use of third party LLM providers.
• Build and improve data pipelines that feed models from BigQuery, S3, and DynamoDB into training and inference workflows.
• Instrument services with observability tooling (Datadog, OpenTelemetry, Langfuse) and establish SLOs for model-serving endpoints.
• Collaborate with ML engineers to productionize new models using BentoML, FastAPI, and container-based serving.

About You:

• 2-3 years in ML Ops supporting ML/AI features, systems and workflows with 3-4 years prior experience in DevOps, CloudOps or SRE.
• Strong proficiency in Python.
• Hands-on experience with Docker containerization and container orchestration.
• Solid understanding of CI/CD for ML workflows in an enterprise production environment.
• Experience with Infrastructure as Code, preferably Terraform.
• Familiarity with cloud platforms — specifically AWS (ECS, ECR, S3, DynamoDB, CloudWatch) and GCP (BigQuery, Vertex AI).
• Experience with LLM integration and observability (OpenAI API, Google GenAI, Langfuse tracing).
• Experience building and maintaining data pipelines for ML training and feature engineering
• Familiarity with ML modeling workflows — training, evaluation, experiment tracking (e.g. MLFlow, Weights & Biases), and model versioning
• Experience monitoring and flagging model drift over time.
• Exposure to NLP/NLU models and frameworks such as Hugging Face Transformers, spaCy, or sentence-transformers
• Knowledge of vector databases (LanceDB, FAISS) and embedding-based retrieval systems
• Experience with scaling and maintaining deep learning frameworks (TensorFlow, PyTorch) in production settings
• Familiarity with classical ML libraries (scikit-learn, XGBoost, LightGBM) and model explainability tools (SHAP)
• Working knowledge of ML serving frameworks such as BentoML or similar.
• Comfort working with FastAPI or similar async Python web frameworks.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Seeking to hire a Contractor based out of Mexico or Argentina for Lead Analytics Engineering Data Team

• We are looking for a Lead Analytics Engineer to join our data team.
• Reporting to the Hiring Manager, you will be responsible for applying data engineering best practices to analytics code to transform, test, and document data.
• You will provide clean and organized data sets to end users.
• You will be provide expert code reviews and mentorship to other engineers in the data space
• You will be responsible for building and maintaining composable data models, as well as optimizing SQL query performance for the models you build.
• You will transform raw data into business insights, working closely with stakeholders and developing analyses to answer critical business questions.
• You will create data visualizations and help stakeholders explore and understand the data visualization tools available to them.

Why you'll love this role:Data Modeling and Transformation

• Build new analyses and support existing ones using SQL and Python.
• Apply software engineering principles like version control and continuous integration to the analytics codebase.
• Expand our data warehouse with clean data ready for analysis.

Data Quality and Testing

• Apply advanced data testing strategies to ensure resulting datastores are aligned with expected business logic.
• Implement validation checks and automated testing procedures to manage data quality in your ETL/ELT pipelines.

Collaboration and Communication

• Work with stakeholders to define business logic and data expectations.
• Help drive a change in the usage of data by actively surfacing insights to stakeholders.
• Lead initiatives and problem definition, scoping, design, and planning.

Infrastructure and Automation

• Build tools and automation to run data infrastructure.
• Manage large-scale data migrations in relational datastores.

Why you're a great fit:

• 8+ Years experience working with data in a software environment. 
• Required Skills: Mastered proficiency in SQL and Python; advanced experience managing business semantic layer tooling, data catalog tooling and  data integrity testing frameworks. Experience with dbt orchestration and best practices.
• You have a track record of working autonomously and proactively, with deep domain knowledge of data systems.
• Required Tech Stack: SQL, Python, relational datastores, DAG tooling (like Dagster or Airflow), dbt and Tableau.
• Experience with cloud-based infrastructure (AWS, GCP, Terraform) and document, graph, or schema-less datastores.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

The Role:  

The Contract Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end-to-end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best-in-class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales and CPQ components, and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales tech stack.

Why You’ll Love This Role:

Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our operations team to quantify customer goals; the next week you’re creating automation that allows our sales team to sell new products to customers. Your work will enable our Sales and Customer Success teams to expand Newsela’s reach, and ultimately get engaging, culturally responsive learning content into the hands of K-12 students and teachers nation-wide.

Why We’ll Love You:

• You have 3+ years experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales and CPQ) including but not limited to flows and advanced formulas, release management, data migration and cleansing, and managing multiple development environments required. 
• Experience directly configuring Salesforce CPQ required. 
• You have demonstrated success managing projects from end to end - scoping, requirements gathering, design, development and deployment.
• You’re able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works.
• You should also be able to speak to the quality assurance steps you follow to ensure your work is free of issues.
• While not required, experience administering enterprise sales and customer success tools such as Salesloft, Gainsight, and Gong are nice to have.
• Salesforce Administrator or CPQ Administrator certifications are also a plus. 
• Fluent in English (written and verbal) required.
• Legal authorization to work in one of the following countries is required: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Why you’ll love working at Newsela:

• Work From Home: We are a fully remote company!
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

As a Senior Full-Stack QualityEngineer, you will be a critical force in ensuring that mission is delivered through reliable, high-quality software. You will work  alongside talented product engineers to test complex front-end applications powered by cloud-based back-end services, internal LLMs, and third-party AI tools.  The ideal candidate will have strong  experience in test automation, API validation, manual testing, and performance testing, with a proactive mindset and excellent organizational skills. This role requires someone who can deeply understand business and technical requirements and translate them into effective test strategies.

What You'll Be Doing:

• You will own quality end-to-end: from story acceptance criteria all the way to production health monitoring.
• You will perform manual testing for exploratory, regression, and end-to-end scenarios when needed.
• You will review and analyze business and technical requirements to define appropriate test coverage Collaborate closely with developers, product managers, and other stakeholders to ensure quality across the SDLC.     
• You will build API and service-layer test automation from scratch; test APIs both manually (via tools like Postman) and through automated scripts.  
• You will test internally built LLMs and AI-driven features for accuracy, consistency, and edge case behavior.
• Evaluate third-party AI tools and services integrated into the Newsela platform.                                                    

About You:

• 7+ years of software testing and quality assurance experience in a professional engineering environment.
• 4+ years building automated test frameworks and scripts using TypeScript, JavaScript, or Python.                                    
• 4 + years of hands-on experience with WebdriverIO and/or Playwright.                             
• 4+ years working in an Agile Scrum team.                                                                                            
• Demonstrated experience across the full spectrum of testing types: manual, exploratory, regression, integration, API/services, and  database testing.                                                                                                                     
• Experience testing both web applications and mobile apps.                                                                           
• Hands-on experience with AI coding assistants (e.g., Claude Code, GitHub Copilot) as part of your daily workflow. 
• Strong written and verbal communication skills — you can explain a bug to a developer and a risk to a product manager equally well.
• Prior experience in EdTech or consumer-facing SaaS products.     

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

As a Senior Site Reliability Contractor, you will be involved in coding infrastructure automation with Terraform and Github Actions CI/CD. In this role, you will focus on improving our monitoring using Datadog, Sentry, and Cloudwatch. It will be critical to improve and automate our release processes to deploy Newsela services. You will have the opportunity to develop a rapport with a domain of application developers to improve infrastructure and monitoring for Newsela services in their ownership

What You'll Be Doing:

• Be on an on-call rotation to respond to incidents that impact Newsela.com availability and provide support for developers during internal and external incidents 
• Maintain and assist in extending our infrastructure with Terraform, Github Actions CI/CD, Prefect, and AWS services
• Build monitoring that alerts on symptoms rather than outages using Datadog, Sentry and CloudWatch
• Look for ways to turn repeatable manual actions into automations to reduce on-call toil
• Improve operational processes (such as deployments, releases, migrations, etc) to make them run seamlessly with fault tolerance in mind 
• Design, build and maintain core cloud infrastructure on AWS and GCP that enables scaling to support thousands of concurrent users
• Debug production issues across services and levels of the stack 
• Provide infrastructure and architectural planning support as an embedded team member within a domain of Newsela’s application developers 
• Plan the growth of Newsela’s infrastructure 

About You:

• Technical

  • Infrastructure as code: use Terraform and Github CI/CD for automation, containerize our environments (Docker, ECS), and leverage cloud technologies to meet our goals
  • Systems: manage, configure and troubleshoot operating system issues, storage (block and object), networking (VPCs, proxies and CDNs), and administer high-availability datastores (mySQL, Postgres, Neo4J) and Redis clusters
  • Monitoring and instrumentation: implement metrics in Datadog, Sentry, log management and related systems, and Slack/JIRA integrations
  • Engineering practices: availability, reliability and scalability, as well as disaster recovery
  • Work in a variety of languages: Shell, IaC, Python, SQL

  Execution

  • Planning: familiarity with agile methodologies; use epics, issues to drive projects
  • Organization: personal and team workload organization, OKR leadership
  • Management: able to self-organize and accomplish tasks asynchronously

  Collaboration and Communication

  • Leading and contributing to scope and designs for issues, epics, and OKRs
  • Contributing to Newsela architecture diagrams, process diagrams and runbook documentation
  • Completing Root Cause Analysis (RCA) investigations and perform readiness reviews
  • Improving team practices through code reviews, handoffs of work and incidents

  Influence and Maturity

  • Knowledge sharing, mentoring within SRE and developer teams
  • Self-awareness, handling conflict in the team, providing and receiving feedback
  • Maintaining good relationships with other engineering teams at Newsela that help improve the product
  • Accountability: willing to proactively step in and do the right thing while providing candid and constructive feedback
  •  

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.

Why you’ll love working at Newsela:

• Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. 
• Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
• Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! 
• Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
• Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
• Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

As a Sr. Software Engineer you will be part of the EveryDay Labs team within Newsela. Your work will have a direct and meaningful impact on student outcomes helping school districts reduce absenteeism and increase learning time for students who need it most. You’ll have the opportunity to work on both complex, existing systems and build new products from the ground up, giving you meaningful ownership and visibility into how your work drives impact. In this role, you’ll be part of a collaborative and mission-driven team where clean code, thoughtful design, and continuous improvement are core to how we work. You’ll engage in an environment that values constructive feedback, strong engineering practices, and shared problem solving, while also having the space to take initiative and make a tangible difference across our product, team, and the communities we serve.

What You'll Be Doing:

• Design, build, and maintain components of our software platform that support attendance analytics, process management, and family communication tools
• Maintain and improve our student and attendance data systems, ensuring they remain performant and scalable as they grow to support tens of millions of records
• Develop new features that enhance product capabilities and drive meaningful outcomes for schools and students
• Automate operational and monitoring processes to support system reliability and scalability
• Optimize and enhance our AWS infrastructure to improve performance, efficiency, and system resilience
• Contribute to technical discussions and help shape practical, scalable solutions, balancing speed, quality, and long-term maintainability
• Partner with cross-functional teams to translate product needs into technical solutions and deliver high-quality outcomes

About You:

• 5+ years of experience in software engineering, with a strong foundation in building scalable backend systems
• Advanced proficiency in our core stack (or similar technologies), including:
• Experience working with AWS infrastructure, including tools such as Terraform, ECS, RDS/Aurora, SES, and messaging systems like SQS/SNS
• Proven ability to manage multiple projects and priorities, maintaining strong attention to detail and delivering high-quality work on time
• Strong communication skills, with the ability to clearly articulate technical concepts, trade-offs, and decisions to a range of stakeholders
• Comfortable working in ambiguous and evolving environments, with a proactive and solutions-oriented mindset
• Experience collaborating across teams to drive alignment, communicate progress, and deliver against shared goals
• Experience operating in environments with broad scope and ambiguity, with the ability to work across multiple areas of the stack.
• Experience with education or education technology a plus
• Fluent in English (written and verbal) required

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Why You'll Love This Role: 

We're hiring a Senior Software Engineer Contractor for the Writing product team. This is a hands-on role on a small, full-stack team building AI-powered learning experiences. You'll ship across the product end-to-end: frontend, backend, data, and the LLM-driven services that sit behind our assessment features.

We work AI-native. Coding agents (Claude Code, Copilot, Cursor) are how this team builds, reviews, and operates, and we expect senior engineers to do more than use them. The strongest people on the team invest in the harness itself: writing skills, hooks, and custom workflows that make the next person faster.

What We're Looking For:

A Senior Individual Contributor with a high agency. Someone who:

• Owns the full lifecycle. Takes a problem from vague ask to shipped, monitored, and stable in production. Comfortable shaping scope without heavy PM guidance.
• Raises issues early. Catches risks, design drift, and brittle patterns before they reach production - in their own work and in review. Doesn't wait to be asked.
• Picks up slack outside their lane. Steps into incidents, jumps into a teammate's PR queue, and drives an unowned problem when priorities shift.
• Builds in the AI-native space with judgment. Uses agents as a daily driver, knows their failure modes, and pushes the team's practice forward - not just their own.
• Drives delivery. Active in planning and grooming, pushes back on under-specified work, communicates trade-offs clearly to engineering and product partners.

Core Responsibilities

• Ship full-stack features with measurable product impact.
• Provide substantive code review, architectural feedback, not just approvals.
• Serve as a first responder for production issues (within working hours): triage, root cause, and preventive measures recommendations.
• Improve the team's engineering practice over time: tooling, agentic workflows, technical standards, and documentation that lives where work happens.
• Translate product requirements into a technical approach and communicate the reasoning.

Required Experience

• 5+ years building production web applications, with a strong full-stack range (modern React/TypeScript frontends and a typed or Pythonic backend).
• Track record of owning ambiguous problems end-to-end and shipping with measurable impact.
• Substantive code review history - examples of catching architectural issues.
• Active daily use of AI coding agents (Claude Code, Copilot, Cursor, or similar) with a clear point of view on where they help, where they hurt, and how to keep their output reviewable.
• Comfort with production debugging across the stack: traces, logs, profiling, the unglamorous parts.
• Strong async written communication: clear PR descriptions, sharp Slack, sharp specs.

Strong Plus

• Experience extending or building on agentic developer tooling (custom agents, skills, hooks, MCP servers, eval harnesses).
• Background in rich text editing, document collaboration, or LLM-backed product features.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits.

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

The Designer is responsible for the execution of high-quality visual and interactive web design deliverables, actively contributing to the successful implementation of website redesigns and scalable digital experiences.

This role focuses on crafting modern, engaging web experiences, combining strong visual design with interaction thinking. The Web Designer will contribute to end-to-end website redesigns, helping define layouts, UI components, and design systems that align with both user needs and business goals. By maintaining high design standards, strong attention to detail, and a proactive mindset, this role contributes to project success, client satisfaction, and the evolution of our creative culture.

You Will 

• Design high-fidelity web interfaces, layouts, and UI components
• Contribute to full website redesigns from scratch, from concept to final delivery
• Create interactive and visually engaging design solutions
• Build and maintain design systems and component libraries in Figma
• Apply Atomic Design principles and scalable frameworks
• Produce and refine visual assets, including hero images and compositions (retouching, layout refinement)
• Ensure pixel-perfect execution and strong attention to detail
• Collaborate, build, and maintain rapport with Design Leads, developers, and cross-functional teams
• Participate in client and internal presentations, communicating and justifying design decisions
• Anticipate and flag risks related to quality, timelines, or delivery
• Balance creative exploration with time constraints in a fast-paced environment
• Provide reliable quality assurance on all visual design deliverables

You Have

• Stay up to date with web design trends, tools, and best practices
• Balance strategic development with client objectives.
• Stay up to date with recent design trends and new technologies.
• 2+ years of experience in web design, visual design for web, or digital product design
• Strong portfolio showcasing web design, UI systems, and interactive experiences
• Advanced proficiency in Figma (components, libraries, and design systems)
• Solid understanding of design systems frameworks (e.g., Atomic Design)
• Strong knowledge of layout, typography, and visual hierarchy
• Experience designing scalable web components and full-site experiences
• Good understanding of UX principles and interaction design
• Proficiency in Adobe Photoshop (asset editing, hero images, retouching)
• English proficiency (B2+ reading, writing, and conversation)
• Strong design portfolio including pieces for international clients.
• Experience working with design teams in at least 2 of these areas: on print, visual design, digital marketing, social media, illustration and motion areas, preferably for international clients and global brands.
• Solid understanding of interactivity and animation principles and best practices.
• Understanding of digital marketing, online advertising and business strategy concepts.
• Extensive knowledge of Figma, Photoshop
• Solid knowledge of Keynote, PowerPoint, After Effects, Premiere.
• Knowledge of productivity tools: MS Office (Word, Excel, Outlook), remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) and workflow management tools (Jira, Trello, Asana, Basecamp).

Senior Analyst, Strategy & Activation (Amazon DSP/SPA) 

MORE ABOUT KEPLER

Benefits & Perks:

• Competitive health and dental benefits.
• Tuition reimbursement and training stipend.
• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.
• “Work from Anywhere” 4 weeks per year.
• Stocked kitchen, and other team outings.
• Collaborative and friendly work space, easily commutable location.
• Volunteering & altruism opportunities.
• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.
• If something is important to you that’s not listed here, let us know!.

Career & Development Focus:

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.
• Opportunities to pursue business related side projects and Hackathons.
• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.
• Opportunity to work with cutting edge technology and industry thought leaders.
• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered. 

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here

IT Systems Administrator

Sumo Logic's Cloud SIEM (Security Information and Event Management) platform provides comprehensive security visibility and analytics for modern cloud and hybrid environments. Leveraging advanced analytics and machine learning, our Cloud SIEM delivers real-time threat detection, incident response, and compliance management. Designed for scalability and efficiency, it seamlessly integrates with a wide range of security tools and data sources, enabling organizations to effectively manage and mitigate security risks while optimizing their security operations. Sumo Logic's Cloud SIEM empowers security teams to stay ahead of evolving threats and maintain robust security postures.

As an IT Systems Administrator, you will actively contribute to, execute for, and lead IT in the design and development of business insights and analytics solutions. You will be instrumental in helping us solve complex data visualization, modeling, curation, and reporting problems among Sumo Logic’s robust inventory of cloud services, data tooling, and business applications. You will work closely with a team of highly skilled individuals to deliver on high impact engagements at Sumo Logic, reporting directly to the Global Head of Infrastructure and Data and engaging projects under the guidance of the Lead IT Systems Engineer.

You are a strong IT operations expert who is passionate about scalable, resilient, secure, and cost-efficient data solutions. You care about delivering on customer requests with a high attention to detail, a sense of natural curiosity, and a focus on building lasting relationships. You are at home when helping the group come up with a better solution than you would as individuals and providing experienced guidance and insight to those around you. You are comfortable in a fast-moving environment with responsibility for global hardware and end user device needs, alongside a host of IT applications. Ideally, you have experience with performance, scalability, and reliability issues of 24x7 uptime systems and solutions.

Responsibilities:

• Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction.
• Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions.
• Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs.
• Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads.
• Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success.
• Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently.
• Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout.
• Administer Atlassian environments at the system configuration level, within the IT operations department. Showcase a history of optimizing Atlassian administration and granularly configuring Jira to enhance team productivity and customer satisfaction.
• Collaborate with other IT teams as needed to drive forward joint efforts

Requirements:

• 3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
• Proficiency in user endpoint management tools such as JAMF, with a proven track record of successful endpoint management
• Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
• Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
• Experience in user application portfolio management, ensuring effective support and updates for user applications
• Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of user access
• Regular responsibility for AV equipment management as setup
• Basic AWS ability to provide technical support for marketplace services, with specific experience in AWS Marketplace technical support a bonus
• Proficiency in Atlassian Administration, including tools like Jira and Confluence, to manage tasks, issues, and documentation effectively

Desirable:

• Experience in cloud services and management
• AWS
• Azure
• GCP
• Experience managing security hardware devices such as cameras and door readers
• Experience working with and managing third party MSP relationships around hardware device management
• Understanding of ITIL processes and practices as well as vendor and contract management

About Us:

Sumo Logic, Inc., empowers the people who power modern, digital business.  Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its SaaS analytics platform. The Sumo Logic Continuous Intelligence Platform™ helps practitioners and developers ensure application reliability, secure, and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building durable, scalable systems with a strong emphasis on developer experience and operational efficiency.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Software Engineer, AI to join our team!

What You’ll Do:

• Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance.
• Design and build server-side APIs that authenticate users, accept and manage backups, handle large-scale data operations, and prepare restored data for customers across our global user base.
• Collaborate with Product, QA, and Support teams to ensure both backend features reflect real customer workflows and usage patterns.
• Build and maintain support tooling to help diagnose and resolve customer issues at scale.
• Ensure all code and open source assets meet high standards for testing, documentation, reproducibility, and developer usability.

Tools and Technologies

• AI coding agents such as Claude Code, Cursor, Codex, and Antigravity
• Languages: Python, TypeScript, Go, JavaScript, Java (and other languages common in the open source ecosystem)
• Backblaze B2 SDKs and REST APIs
• Open source AI frameworks and tooling (e.g. LangChain, LlamaIndex, vector databases)
• SQL and NoSQL backend development (experience with large-scale distributed databases a plus)
• GitHub, pytest, CI/CD pipelines
• Large-scale server infrastructure (Linux, cross-platform awareness)

The Right Fit:

• 5+ years of backend software engineering experience, ideally on systems that serve millions of users across multiple platforms.
• Proficiency in one or more backend languages (Java, Python, TypeScript, or similar); comfortable picking up new languages as needed.
• Practical understanding of AI workflows — data ingestion, preprocessing, inference, and agent-based orchestration.
• Experience building or working with large-scale APIs and distributed storage or data systems.
• Production-quality coding habits: rigorous testing, clear documentation, and attention to security and performance.
• Customer-focused mindset — you think about the developer and end-user experience in everything you build.
• Strong written communication skills; you can explain technical decisions clearly to both engineers and non-engineers.
• Good attitude, cross-functional collaboration skills, and a genuine desire to work in a fast-paced environment with evolving requirements.

Bonus Points For:

• Experience building or evaluating AI agents and multi-step tool-use systems.
• Experience with Cassandra or other large-scale NoSQL systems.
• Familiarity with ReactJS or front-end frameworks.
• Prior work with vector databases or embedding pipelines.

Why Backblaze: 

• Build open source software used by developers worldwide.
• Work at the intersection of AI, data, and cloud storage.
• Collaborate with experienced engineering, product, and QA teams.
• Competitive compensation and benefits.
• Remote-first culture supporting work-life balance.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building durable, scalable systems with a strong emphasis on developer experience and operational efficiency.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Software Engineer, AI to join our team!

What You’ll Do:

• Use AI-assisted development tools, including Claude Code, to accelerate implementation while validating correctness, security, and performance.
• Design and build server-side APIs that authenticate users, accept and manage backups, handle large-scale data operations, and prepare restored data for customers across our global user base.
• Collaborate with Product, QA, and Support teams to ensure both backend features reflect real customer workflows and usage patterns.
• Build and maintain support tooling to help diagnose and resolve customer issues at scale.
• Ensure all code and open source assets meet high standards for testing, documentation, reproducibility, and developer usability.

Tools and Technologies

• AI coding agents such as Claude Code, Cursor, Codex, and Antigravity
• Languages: Python, TypeScript, Go, JavaScript, Java (and other languages common in the open source ecosystem)
• Backblaze B2 SDKs and REST APIs
• Open source AI frameworks and tooling (e.g. LangChain, LlamaIndex, vector databases)
• SQL and NoSQL backend development (experience with large-scale distributed databases a plus)
• GitHub, pytest, CI/CD pipelines
• Large-scale server infrastructure (Linux, cross-platform awareness)

The Right Fit:

• 2+ years of backend software engineering experience, ideally on systems that serve millions of users across multiple platforms.
• Proficiency in one or more backend languages (Java, Python, TypeScript, or similar); comfortable picking up new languages as needed.
• Practical understanding of AI workflows — data ingestion, preprocessing, inference, and agent-based orchestration.
• Experience building or working with large-scale APIs and distributed storage or data systems.
• Production-quality coding habits: rigorous testing, clear documentation, and attention to security and performance.
• Customer-focused mindset — you think about the developer and end-user experience in everything you build.
• Strong written communication skills; you can explain technical decisions clearly to both engineers and non-engineers.
• Good attitude, cross-functional collaboration skills, and a genuine desire to work in a fast-paced environment with evolving requirements.

Bonus Points For:

• Experience building or evaluating AI agents and multi-step tool-use systems.
• Experience with Cassandra or other large-scale NoSQL systems.
• Familiarity with ReactJS or front-end frameworks.
• Prior work with vector databases or embedding pipelines.

Why Backblaze: 

• Build open source software used by developers worldwide.
• Work at the intersection of AI, data, and cloud storage.
• Collaborate with experienced engineering, product, and QA teams.
• Competitive compensation and benefits.
• Remote-first culture supporting work-life balance.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

The Front-End Developer (FED) is responsible for completing front-end tasks and providing support to AEM web applications. The FED is able to work independently in basic tasks, assuming ownership for the design and programming required. For more complex work, this individual will rely on existing designs and seek guidance from more senior team members. The FED should also be able to provide constant progress status to a senior level as needed and estimates for his tasks, that must be approved by his senior or technology lead of the current project. A FED works with web applications and a variety of front-end technologies including HTML5, JavaScript and CSS. You Will

• Collaborate in implementing data exchange between application layers and AEM components
• Work closely with Delivery, Creative/UX, Analytics/SEO, Business, Technology, and QA teams to ensure quality and timely web development
• Translate graphical designs and wireframes into fully styled markup code for AEM components (Touch UI Dialog, HTL/Sightly, HTML, JavaScript, and CSS)
• Implement technical solutions following the Capability's best practices and AEM design patterns
• Debug or troubleshoot issues in existing web applications and provide solutions
• Provide constructive feedback on operational processes (e.g., development/QA, Release etc.) when opportunities for improvement are identified
• Ensure concise and clear documentation is maintained for all projects as dictated by each Capability's guidelines and best practices
• Provide accurate status updates and task estimates to senior team members in a timely manner
• Take ownership of assigned tasks and work independently while knowing when to escalate or seek guidance
• Stay abreast of new technical skills, knowledge, and capabilities that can benefit project, team and personal performance
• Participate in code reviews and knowledge-sharing sessions with team members

You Have

• At least 2-3 years of professional experience working with Front-End technologies
• BS in Computer Science or related technical discipline; or equivalent experience as Software Development in exact areas of expertise required for CM (Digital Agencies projects, Web development projects, SCRUM/Agile software projects).
• Proficient experience designing and developing web applications using HTML5, CSS3, and JavaScript (ES6+)
• Proven fluency and practical experience in React or similar major JavaScript libraries/frameworks (Angular, Vue.js)
• Proficient knowledge of cross-browser, cross-device compatibility, and responsive web development (Mobile First approach)
• Understanding of modern web development practices including MVC architecture, Object-Oriented development, and Responsive Web Design
• Minimum 1+ years of hands-on experience with Adobe Experience Manager (AEM) for content and component development
• Knowledge of AEM technologies: HTL (HTML Template Language), Sling Models, and JCR concepts, Clientlibs, Touch UI Dialogs (Granite UI and Coral UI) etc.
• Experience debugging or troubleshooting web applications using debugging tools such as browser plugins, IDEs, or debugging proxies
• Experience working with version control systems (Git, GitHub, Bitbucket)
• Work experience with data transfer formats popular in web applications (JSON, XML)

What We Offer

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End-of-year closure days (not deducted from vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

About this role

The Team Leader is responsible for managing Inside Sales team to execute on a sales strategy to meet/exceed sales quota for a given territory through setting business goals and managing the performance of Individual Contributors. Team Leader is also responsible for career planning and development of team members.

What you'll do

• Hiring and onboarding of new team members.
• Executing on a sales strategy to meet/exceed regional and team revenue targets, setting role-based targets, conducting performance management and ensure that the team meets their roles- based KPI’s.
• Ensure that the sales plan is aligned with and supports the corporate revenue goals.
• Collaborating with Segment Leaders on territory planning and execution.
• Ensure Veeam Core Values are being carried out by all employees on the team.
• Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories.
• Work with internal training team to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires).
• Coordinate sales activities, develop and mentor staff to drive performance and career development.
• Conduct regular one to one meetings with team members to provide them constructive feedback on their performance.
• Facilitate problem solving and collaboration.
• Keep direct and upper management updated with any challenges/issues affecting the work.
• Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota.
• Making sure the team is using the Veeam CRM system (Salesforce.com) on a regular basis and log all the activities and updates in the tool.
• Participate in management meetings and take responsibility for sales improvement initiatives and other assigned actions.
• Maintaining and promoting a successful and positive work environment.

What you'll Bring

• Bachelor’s Degree required (a combination of education and experience will be considered).
• Business-to-business (B2B) sales experience of high-tech products/services .
• Experience in people/team management. 
• Self-education on sales and technical related matters.
• Ability to work well with all levels of the organization in a matrix style organization.
• Good coaching and mentoring skills.
• Able to speak to both decision-makers and junior staff in a tactful and sensitive manner.
• Capacity for innovative thinking and problem-solving.
• Good communication skills.

What You'll get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

About the Role 

We’re looking for an ML/AI Ops Engineer with 7+ years of experience to own the end-to-end operationalization of our ML/AI solutions, ensuring models move smoothly from development to scalable, reliable production products. In this role, you’ll design and automate CI/CD pipelines, build and optimize model lifecycle workflows, monitor deployed models for performance, drift, and reliability, and integrate intelligence products into various digital tools such as Copilot, Salesforce, and Tableau. You’ll collaborate closely with Data Scientists, Data Engineers, and Data Architects to transform high-quality research models into robust, production-grade products. This is a key role in shaping a modern ML/AI lifecycle—from CI/CD to high governance. 

What You’ll Do 

• Own the end-to-end operationalization of ML and AI solutions—from development to scalable, reliable production systemsthat integrateseamlessly with other digital tools. 
  • Design, automate, and maintain CI/CD pipelines for model training, testing, deployment, and retraining (Azure DevOps, Databricks). 
  • Build, optimize, and version model lifecycle workflows, ensuring reproducibility, lineage, and governance across the ML/AI platform. 
  • Monitor production models for performance, drift, reliability, and resource usage; implement automated retraining workflows. 
  • Optimize compute, storage, and orchestration across the Databricks platform to ensure efficient, cost-effective operations. 
  • Collaborate closely with ML/AI Scientists, Data Engineers, and DWH team to transform research-grade models into production-ready services. 
  • Contribute to advancing our ML/AI platform, tooling, automation standards, and best practices. 

What You’ll Bring 

• Solid experience in operationalizing ML/AI models, including deployment, automation, monitoring, and lifecycle management.
• Strong programming skills in Python,PySpark, and SQL with clean, efficient, production-ready code.
• Experienced in feature engineering with a practical understanding of data engineering fundamentals - designing, validating, and optimizing feature pipelines, and ensuring feature consistency
• Experience in building Vector embeddings & RAG systems.
• Familiarity in ML and LLM models development and libraries used.
• Experience with MLflow (or similar tools) for model tracking, registry management, and lifecycle operations.
• Familiarity with CI/CD pipelines (Azure DevOps preferred)
• Strong grasp of data versioning, model versioning, reproducibility, and data lineage within governed ML/AI environments.
• Experience designing, consuming, or integrating REST APIs to expose ML/AI models as services and support real-time or near-real-time inference.
• Experience monitoring production models, identifying drift or performance issues, and implementing corrective workflows.
• A collaborative, systems-thinking mindset, working closely with ML/AI Scientists, Data Engineers, and Data Warehouse team. 

Bonus Skills 

• Understanding ofdata quality frameworks and how they integrate into ML pipelines.
• Comfort with infrastructure-as-code for provisioning and managing ML/AI platform components. 
• Working knowledge of Unix environments and general DevOps principles; exposure to Docker/Kubernetes is beneficial.
• Experience with real-time or near-real-time serving architectures, event-driven systems, or streaming-based inference.
• Experience with AI agent tools and MCP servers. 
• Strong interest in contributing to internal ML/AI platform evolution, including tooling, automation, standards, and best practices.

What You’ll Get 

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-CC1

About the Role

We are looking for a strategic and people-focused Director, Technical Support (VBR) to lead a key segment of Veeam’s global Technical Support organization. In this role, you will drive operational excellence, customer satisfaction, and team performance across a multi-level support structure, including Managers, Team Leaders, and Technical Support Engineers.

You will play a critical role in scaling support operations, improving efficiency, and shaping the future of support through initiatives such as Knowledge-Centered Service (KCS) and AI-driven support models. This position requires a strong balance of technical understanding, leadership capability, and strategic thinking, with direct impact on customer experience and business outcomes.

What You’ll Do

Leadership & Strategy

• Lead and develop a multi-layered Technical Support organization through Managers and Team Leaders
• Define and execute support strategies aligned with global objectives and company goals
• Drive adoption and maturity of Knowledge-Centered Service (KCS) practices
• Lead the integration of AI-powered tools and automation across support workflows
• Collaborate cross-functionally to ensure alignment and consistency across regions

Operational Excellence

• Ensure high-quality, timely customer support delivery across all channels
• Define and track KPIs related to customer satisfaction, SLAs, productivity, and efficiency
• Oversee workforce planning, capacity management, and resource allocation
• Drive continuous improvement initiatives across tools, processes, and workflows
• Lead cross-functional projects and operational initiatives as project owner

People Management & Development

• Build, coach, and inspire a high-performing, customer-centric organization
• Foster a culture of accountability, collaboration, and continuous improvement
• Mentor Managers and Team Leaders, developing future leadership bench strength
• Partner with HR to attract, retain, and develop top technical talent
• Support career development and technical enablement programs

Customer Engagement & Escalation Management

• Act as senior escalation point for complex customer issues and strategic accounts
• Build strong relationships with customers, partners, and internal stakeholders
• Ensure effective collaboration between Support, R&D, Product, and Customer teams
• Represent the support organization in internal and external forums

Transformation & Innovation

• Lead KCS implementation and drive knowledge-sharing culture
• Support AI-driven initiatives to improve efficiency and customer experience
• Establish feedback loops with Product and Engineering to improve product quality

Technologies You’ll Work With

• CRM and case management platforms (e.g., ServiceNow)
• Knowledge management systems and KCS frameworks
• AI-powered support tools (routing, summarization, virtual assistants)
• Cloud, virtualization, storage, and data protection technologies
• Operational and performance analytics tools

What You’ll Bring

• 10+ years of experience in Technical Support, Customer Success, or similar roles within a software or IT organization
• 5+ years of experience leading large, complex, multi-level teams
• Strong understanding of Technical Support operations, including SLAs, escalation management, and ticket workflows
• Experience with continuous improvement methodologies (Lean, ITIL, Six Sigma)
• Proven track record improving customer satisfaction, operational efficiency, and team engagement
• Experience implementing and scaling Knowledge-Centered Service (KCS)
• Exposure to AI and automation initiatives in customer support environments
• Strong understanding of cloud, virtualization, storage, and data protection technologies
• Excellent communication, leadership, and stakeholder management skills
• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)

Bonus Skills

• Experience with Veeam products and services, or similar product environments
• Experience supporting virtualization or SaaS-based products
• Experience with budgeting, forecasting, and large-scale resource planning
• Experience driving global transformation initiatives in support organizations

What You’ll Get

• Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
• Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
• Retirement and social security contributions through Costa Rica’s statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and global learning events

Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

#LI-FT1
#LI-HYBRID

RPA Developer

Greenlight is a Canadian-founded forward-thinking and rapidly growing technology services firm specializing in Robotic Process Automation (RPA) Consulting. We have a high-performance mindset with a culture that is driven by our values, including kindness, ownership, transparency, and fairness.

This drives a collaborative workplace where we have fun, keep integrity in our work, and authenticity every step of the way.

What makes a star at Greenlight?

• Inherently inquisitive and driven
• Innovative, detailed, and process-oriented
• Passionate about all things Technology
• Outstanding communication and presentation skills

The Role:

We are seeking an RPA Developer to design, build and maintain automation solutions for a major client project. You will work closely with developers, business analysts and project managers to deliver high-quality, scalable automations. This role focuses on hands-on development and delivery (development, testing, deployment and hypercare).

What you will do:

• Design, develop, test and deploy UiPath automations and associated low-code solutions (Power Automate / Power Apps where applicable).

• Implement Document Understanding (DU) / IXP pipelines for document classification, extraction and validation.

• Integrate automations with external systems (APIs, databases, web applications, CUDL-like platforms).

• Build transaction-based processes using REFramework and Orchestrator queues; implement retry/backoff, poison-item handling and monitoring.

• Produce technical artifacts: PDD/SDD, runbooks, test cases and release notes.

• Participate in code reviews, version control and ALM practices to promote Dev → Test → Prod deployments.

• Troubleshoot production issues, support hypercare and handover to support teams.

• Collaborate with stakeholders to clarify requirements and deliver business value.

What will you need to succeed:

• 3–6 years of professional experience in RPA development, with strong hands-on UiPath experience (development in Studio and use of Orchestrator).

• Solid experience with REFramework, queue-based transaction processing and robust exception handling.

• Experience integrating with APIs and databases; familiarity with data mapping and error-handling patterns.

• Familiarity with basic scripting/programming; Python experience preferred.

• Experience producing technical documentation (PDD/SDD, runbooks) and participating in code review/ALM processes.

• Strong problem-solving skills, attention to detail and ability to communicate with technical and non-technical stakeholders.

Preferred Qualifications:

• Experience with Power Platform components (Power Automate, Power Apps) and Power BI.

• Prior exposure to enterprise environments (credit union, financial services) and compliance/regulatory projects.

• Practical experience implementing Document Understanding / IXP or similar OCR/ML document-processing solutions is preferred.

What do we offer:

• Competitive compensation packages

• Paid time off, including vacation days and company holidays.

• Flexible work arrangements to promote healthy work-life balance.

• Employee recognition and development programs

• A culture of innovation and creativity

• Growth Opportunities

• A fun-loving and diverse team that celebrates each other's successes and embraces individuality.We are committed to a diverse and inclusive recruitment. Greenlight is proud to always have and continue to be an equal opportunity employer. We believe in equal employment opportunity for all, regardless of ethnicity, culture, sexual orientation, religion, age, gender, and disability status.

We care. Greenlight supports the communities we work in. We have an employee-driven committee, Do GLood, that supports not-for-profit initiatives we are passionate about. Check out our website, Instagram, and LinkedIn to learn more about us!

Greenlight is proud to have been recognized and awarded a Great Place to Work™ Certification with a whopping score of 98%! Learn more.

 How You'll Make an Impact: 

As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You'll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team.

Our Customer Support Team:

Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations!

What you Bring to the Team:

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

What Sets You Up for Success: 

• 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional intelligence
• Great levels of learning agility
• A compatible graduation course or more than 2 years of proven experience in the area
• Skill with computers and systems
• Excellent internet/wifi connection

#LI-LT1

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Software Engineer to join our team!

What You'll Do:

You will work on our storage platform which supports the B2 Object Storage and Computer Backup products, responsible for reliably storing the customer data. You will help improve durability, increase throughput, and drive architectural changes to support the long term requirements of our service.

The Right Fit:

• 7+ years of OOP (Java, Rust, C++, C#, etc)  in an enterprise environment (personal project work not included)
• Experience building large scale software systems running on thousands of servers
• Comfortable with all aspects of the software development lifecycle, including design, implementation, testing, and rollout
• Exhibits curiosity and seeks to understand before offering solutions
• Applies analytical thinking to ambiguous problems

Bonus points for:

• Proficiency in Java or Rust
• Experience building and interpreting models, dashboards, or reports
• Familiarity with hard drive performance
• Understanding of Linux internals and file systems

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM

About Backblaze

Backblaze provides reliable, high-availability cloud storage trusted by consumers, SMBs, enterprises, and developers in over 150 countries. Backblaze B2 Cloud Storage supports data-intensive workloads including backup, media, analytics, and modern AI pipelines. Our teams focus on building secure, durable, scalable systems with a strong emphasis on application security from day one and protecting customers to keep them safe.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are hiring a Sr. Software Engineer to join our Front End Engineering team. This team builds the core customer facing web applications and services that power how customers model, manage, and secure organizations in Backblaze. That includes identity and access foundations, cloud storage resource management, and UI/service implementations  integrated with a modern role-based access control system management that governs access to resources at scale.

About the Role

In this role, you will design and build highly available and modern web applications and services in our TypeScript and React ecosystem. You will work and integrate with systems that sit at the center of customer administration, authorization, and resource orchestration, with design challenges shaped by ideas found in platforms such as AWS IAM, GCP IAM, and Azure RBAC.

This is a strong fit for an engineer who enjoys building modern and scalable production web applications and services, can reason rigorously about security and correctness, and is comfortable owning the full lifecycle (design, implementation, rollout, and operation) of an application integrated with distributed systems. We also value engineers who use modern AI tools effectively to accelerate development, improve design quality, and strengthen security and maintainability.

Responsibilities:

• Design, build, and evolve scalable front end web applications and web application services using Typescript & React with backend JS frameworks like NestJS and NextJS.
• Develop core application functionality like user interfaces and backend-for-frontend code, and integrate with other existing services via REST and gRPC APIs.
• Partner with adjacent platform and product teams to integrate with authentication and other shared systems.
• Write technical designs, break down ambiguous problems, and drive projects from concept through production rollout.
• Own the full delivery lifecycle for the systems you build, including architectural design, testing strategy, deployment, observability, and operational readiness.
• Diagnose and resolve complex production issues involving distributed services and cross-service dependencies.
• Improve system security, correctness, and developer velocity through thoughtful design, automation, and use of modern AI-assisted engineering tools.
• Contribute to engineering excellence through code review, design review, mentoring, and raising the technical bar across the team.
• Collaborate cross-functionally with Product, Security, Quality Assurance (QA), Support, Finance, and other partners to translate business and operational requirements into robust technical solutions.

Required Qualifications:

• 7+ years of professional software engineering experience, with substantial experience building and operating production web applications and services.
• Strong experience with TypeScript/JavaScript and React in a production environment.
• Experience integrating APIs and service interfaces, including compatibility, migrations, and staged rollouts.
• Experience building scalable, complex UIs and debugging issues in production.
• Strong foundation in backend concepts like databases, and API implementation and integration with REST, gRPC or similar interface protocols.
• Experience with containerized development and deployment environments.
• Experience with observability practices and tools for metrics, logging, and operational debugging.
• Sound judgment in frontend architecture, access control concepts, and frontend application security fundamentals.
• Demonstrated ability to lead technical work across the full software development lifecycle.
• Strong written and verbal communication skills, including the ability to collaborate effectively across engineering and non-engineering partners.

Preferred Qualifications: 

• Experience with Protocol Buffers and gRPC, and TypeScript/JavaScript based backend frameworks and services
• Experience with Vitess or other large-scale SQL platforms.
• Experience integrating with internal and external APIs
• Experience working across a polyglot stack that includes backend and TypeScript-based clients and tooling.
• Practical experience using AI-assisted development tools such as Cursor, Claude Code, Gemini, or similar to improve engineering productivity and code quality.
• Experience mentoring engineers and influencing technical direction beyond your immediate project area.

Why Backblaze

• Build modern customer facing applications that are designed to deliver our core product offerings and exceed customer expectations.
• Work on technically challenging solutions at the intersection of cloud infrastructure, identity, authorization, and scale.
• Collaborate with experienced engineers, product leaders, and security partners in a remote-first environment.
• Help build the applications that are central to Backblaze’s product offerings for both the present and future
• Competitive compensation, benefits, and a culture that values thoughtful, sustainable engineering.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

#LATAM