The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Project Coordinator is responsible for supporting the successful delivery of digital marketing campaigns, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project pland and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

• Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Support the team by reviewing project briefs and turning them into clear deliverables, timelines, and requirements.
• Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
• Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings, ensure timely updates in internal systems, and communicate changes as needed
• Assist in acquiring appropriate resources to meet project needs
• Assist in planning and managing internal and external project communications, including providing clear status updates, flagging risks or issues early, and collaborating with senior team members on solutions.
• Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
• Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
• Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
• Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
• Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
• Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
• Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

You Have: 

• Bachelor’s Degree or equivalent experience
• Strong business acumen in project planning and management
• Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
• Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
• Comfort using and experimenting with productivity tools (e.g., AI tools like ChatGPT, Gemini, Copilot) for tasks such as summarizing content, drafting communications, automating research, or analyzing data
• A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
• Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
• Strong critical thinking and problem-solving skills
• Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
• A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
• Experience or exposure to scheduling and project management tools (e.g., Jira, Smartsheet, Trello, Outlook, Teams, Excel, Workfront) and the ability to learn new platforms as needed
• A teachable, coachable, “can-do” attitude and a collaborative team mindset
• Exposure to digital execution environments — supporting digital channels like websites, banners, and social media workflows

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Project Manager reports to a Program Manager. Works closely with Directors and Subject Matter Experts, designers, developers and quality to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She supports grows project delivery discipline and helps to develop processes, documentation, standardization and tools. He/She is a key player on building high-energy, multi-disciplinary teams. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced.

You will: 

• You will:

• Manage end-to-end campaign delivery: concepting, development, execution, trafficking, and evaluation.

• Ensure the entire team understands the project tools and workflows (Smartsheet, Figma).

• Facilitate clear communication between creatives, strategists, production, and account teams.

• Identify blockers early, propose solutions, and keep the project moving forward.

• Maintain a big-picture view of integrated campaigns, ensuring all components align within the ecosystem.

• Support teams across North America and LATAM, navigating fast-paced, high-visibility projects.

• Act as internal POC for assigned projects, including set-up and running of meetings, recording and distributing actions, flagging and communicating risks 

• Lead small to medium-sized projects with budgets likely under $500K and with teams of 10 or fewer, with direction from Associate Program Director or above 

• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality 

• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations 

• Work through dependencies and decisions required with internal teams and third parties • Identify and act on organic account growth opportunities in partnership with Client Services 

• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)

• Facilitate (when appropriate) in project retrospective and sunsetting process 

• Act as a beacon of best practice within the account and discipline 

• Mentor emerging talent and provide career development aligned with CM expectations

• Be an active and visible presence in the office and online, shares at Town Halls, All Hands, Snack N Learns 

• Actively and visibly champion the work and team 

• Participate in global Project Delivery initiatives and bring forward ideas on how to improve processes and build community within the discipline

You have: 

• Experience in digital agencies / creative agencies / marketing environments, ideally on large or global accounts.
• 5+ years of experience managing a variety of digital project types; site builds, e-commerce, marketing campaigns, micro-sites, and maintenance
• Background working on integrated campaigns (digital, CRM, social, retail, mass media).
• Strong communication and collaboration skills for cross-functional teams.
• Advanced English skills, comfortable working with international teams.
• Ability to stay self-driven, proactive, and solution-oriented in a fast-paced environment.
• Critical thinking to understand the full ecosystem of a campaign and how each team contributes.
• Flexibility and adaptability to shifting priorities and project needs.
• Familiarity with Smartsheet and Figma (or ability to learn quickly).
• Resource management within the Solution Delivery team including balancing priorities, timelines, mix and casting while understanding and supporting the objectives and motivations of everydiscipline. 
• Proven ability to successfully manage multiple stakeholders and work on large-scale digital projects, including but not limited to implementing processes to ensure high-quality deliverables for our client
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, PowerPoint, and Keynote.
• Deeply understand the main forms of digital and traditional marketing and how they differ 
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage medium to large sized projects with a media component
• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams 
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a project and portfolio level 
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a project and portfolio leve
• Superb verbal and written communicator (Advanced English)
• Excellent presentation and storytelling skills 
• Excellent organization and time management skills 
• Adaptable and flexible

What we offer: 

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from May 4, 2026 through Sept 25, 2026. 

 You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision

Project Manager profiles

Critical Mass is hiring for a contract Sr Project Manager.  This is a high-visibility contract role on a dynamic communications team creating world-class digital marketing material. You'll work on exciting projects with tight timelines, meaningful scope, and the opportunity to make an immediate impact. If you're someone who thrives when challenges are real, timelines are tight, and excellence is non-negotiable, this is the role for you.

This role is a contract role from June 1 through Sept 25, 2026.  Due to confidentiality requirements, this role’s requisite is to work in our Calgary office 5 days per week.

  You Will:

• Lead high-impact digital marketing projects across multiple platforms and channels, from concept through delivery, for a world-class brand's communications portfolio
• Manage complex, multi-workstream initiatives with aggressive timelines, working directly with creative teams, technology partners, and senior-level stakeholders to drive results
• Communicate strategic direction and high-level concepts clearly and concisely to cross-functional teams and executives, translating business objectives into actionable project plans
• Own the full project lifecycle: scoping, structuring, resource management, risk mitigation, and delivery—using best-in-class project management tools and methodologies
• Collaborate seamlessly with creative, development, and production teams to ensure seamless execution of digital communications across web, email, direct mail, partner assets, and beyond
• Identify risks, dependencies, and potential roadblocks early, taking decisive action to keep projects on track and manage partner expectations with transparency and confidence
• Prioritize shifting requirements and changes in real-time, maintaining flexibility without losing sight of strategic goals or quality standards
• Champion innovative solutions and best practices, partnering with teams to push boundaries in digital interaction and delivery

 You Have:

• 7+ years of digital project management experience, with 5+ years independently leading complex, multi-platform initiatives—preferably with interactive agency or high-profile brand experience
• A proven track record of delivering sophisticated digital marketing campaigns and initiatives across diverse channels (web, email, mobile, partner platforms, etc.)
• Deep proficiency in digital communication platforms, technologies, and current industry advancements
• Excellent written and verbal communication skills, with the ability to present ideas persuasively to stakeholders at all levels
• Outstanding attention to detail paired with the ability to zoom out and think strategically about broader objectives
• The ability to thrive in ambiguity and fast-paced environments—you embrace tight timelines and don't need extensive ramp-up time
• A can-do attitude and track record of hitting milestones and deadlines, even under pressure
• Experience building strong relationships across creative, technical, and business teams, with a collaborative leadership style
• Proficiency with prioritization tools and project management software
• A commitment to excellence and a bias toward action—you're solution-oriented and not afraid to stand behind the right decision