Riot Games Consumer Products wants every fan of Riot IP - past, present, and future - to feel proud to express their love of our IP through physical merchandise. We aim to build phenomenal products that legitimize that expression. From cute collectible figurines that brighten up any desk, to an exclusive hoodie that is only available to players at an Esports event, we look to create meaningful product experiences that fit into our players’ lifestyle and passions.

As the Softlines Product Category Manager, you’ll support passionate, diverse teams in making product dreams come true. You’ll operate in a highly entrepreneurial environment to drive the Softlines business, strategically guiding both our Riot-made products as well as licensed products and partner collaborations in meeting player demand across our full portfolio. You’ll take the lead in working cross-functionally with internal and external partner teams to ensure products are intentionally aligned, developmentally on track, and creatively merchandised and presented to players. From apparel to accessories to homegoods and beyond, you’ll play a dynamic role in delivering thoughtful physical product experiences for players around the globe all year long. 

Responsibilities:

• Strategic Vision: Support the development of the annual global category plan by setting strategic direction for OEM and licensed merchandise across Riot’s portfolio of intellectual property
• Category & Merchandising Strategy: Develop and execute comprehensive category strategies that align with brand and game objectives while meeting product lifecycle and merchandising goals
• P&L Management: Manage OEM P&L to ensure product lines meet budget and profitability targets while identifying opportunities for growth
• Licensee Management: Oversee licensee relationships from contract negotiation to execution, including onboarding, product line planning, marketing followthrough, and reporting retrospectives
• Market Analysis & Forecasting: Drive category growth by conducting detailed analyses of market trends, player feedback, and sales forecasts to inform product selection and inventory planning
• Marketing & Distribution Strategy: Partner with regional partners, eCommerce, and game teams to develop marketing plans and distribution plans
• Cross-Functional Collaboration: Work closely with game teams, licensees, product development, regional teams and retail partners to create tailored product assortments and deliver on player needs
• Product Lifecycle Management: Strategically manage product lifecycle planning, ensuring timely launches, future product planning, and opportunities that align with player and market trends
• Industry & Market Insight: Research and monitor industry trends, player behavior, competitive landscape, and licensee performance to identify growth opportunities and white space for innovation

Required Qualifications: 

• Bachelor’s degree in business, marketing or equivalent work experience
• Passion for building meaningful product experiences for our players
• Minimum of 5 years of experience developing consumer products programs for entertainment and/or game IP
• Minimum of 5 years of experience in product or category management, product marketing, business development, or licensing roles preferred
• Proven success in cultivating strong relationships with a global network of licensees by category, manufacturers, and retailers
• Experience with project management tools (such as AirTable, Trello, or Asana) and spreadsheet programs (such as Microsoft Excel or Google Sheets) 
• Comfort with ambiguity and managing changing situations
• Highly organized and detail oriented

Desired Qualifications:

• Gaming experience with one or multiple of Riot's games
• Experience working on product development in a licensee or licensor capacity 

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security. 

Infusion Operations Associate

• The Infusion Operations Associate will support the implementation and growth of Infusion services across a site or sites; serve as a generalist and/or flex resource based on need
• Participate in various activities to promote the development, quality, and coordination of Infusion services across many stakeholders and functions; develop a plan to improve, streamline, and increase the efficiency and effectiveness of the Infusion program
• Support oversight of Medical Intake Coordinators and other resources aligned to Infusion program; develop processes for tracking referrals, prior authorizations and appeals, and patient engagement
• Participate in discussions to help identify and solve for root causes of presented opportunities and/or causes of denied claims; develop workflow solutions to optimize patient care and engagement
• Participate in the development, implementation and evaluation of policies and procedures; assist Operations teams with the development of new policies and procedures and assure timely review and revision of procedures as the program expands.

Key Responsibilities

• Support onboarding and training of new hires supporting Infusion services, including Medical Intake Coordinator, Medical Billing Specialist, and Nursing Coordinator; host Medical Billing Training (Week 4)
• Serve as Stabilizer and/or support stabilization (Weeks 5 and 6) of new hires into clinics and/or workflows
• Conduct frequent audits on people, processes, and workflows to uphold quality and compliance standards as well as ensure consistency across the team
• Work with Operations and Implementation teams to develop workflows and recommend enhancements to improve as necessary; support day-to-day operations, new clinic implementations and other growth initiatives
• Develop and refresh written training materials and/or job aids when needed specific to site, initiative, and/or role; perform both gap and quality analyses regularly to ensure materials are current and relevant based on changing factors
• Support ongoing development of team through one-on-one sessions, refresher workshops, and creation of educational material/job aids/presentations; monitor team productivity
• Support creating weekly outline and gameplan to ensure all activities, tasks, and to-dos are completed on time; monitor communications in real time to catch or prevent any issues
• Launch new clinics as the in-seat resource until permanent resource is identified, hired and trained
• Provide transitional coverage support for FMLA, voluntary / involuntary transitions, and other coverage gaps (including short- and long-term PTO)
• Provide education and serve as subject matter expert about the Shields/Health System Infusion Care Model to clinic leadership, staff, patients and other stakeholders
• Compile, monitor, analyze, audit and present data to internal teams and make recommendations as needed; monitor outlined key metrics and KPIs on regular basis to improve operational and financial performance
• Engage and partner with Regional leaders and participate in team meetings, discussions, and initiatives to establish “one team” identity
• Facilitate communication between multiple teams and proactively share information pertaining to new initiatives, best practices, changes in the way we do things proactively
• Assist in identifying gaps in the onboarding and training process, as well as other opportunities to support development and growth of our team
• Problem solve and collaborate with other members of the team when schedules, priorities, and needs of the business are not in sync
• Support development of meeting agendas with team, clinics, and other key stakeholders (internal and external); support outline/recap of next steps
• Participate in interview process
• Perform other tasks and responsibilities at the discretion of their direct manager and/or leadership of the site they are actively supporting

Experience/Requirements

• High school education or equivalent required
• Current certification and/or licensure as a Pharmacy Technician required? A national OR state? And what state (is it where they live or any state?)
• 3-5+ years health care experience required; 3+ as a pharmacy technician required 
• 1+ years in a supervisory or leadership role required; 3+ years preferred
• 3+ years’ experience with infusions, coordinating and subcontracting referrals, infusion and medical reimbursement required; experience must include medical pre-certification, benefits investigation, prior authorization, and financial assistance; 2+ years of experience specific to home infusion preferred
• Strong interpersonal skills, strong verbal and written communication skills
• Strong mathematical skills, including calculating doses, out of pocket costs based on benefits
• Strong time management skills
• Understands the pre-certification process for specialty/non-specialty infusions; knowledge and understanding of nuances of infusion therapy v. “standard” outpatient specialty pharmacy
• Knowledge of infused specialty medications preferred; knowledge of common home infusion J-codes and HCPC codes (including per diem and nursing) preferred
• Experience with major and local medical plans preferred; strong knowledge of Medicare and Medicaid regulations and commercial insurer criteria for payment of infusion and home care services
• Highly proficient in navigating various systems including: EMR’s (e.g., EPIC, Cerner), and dispensing systems (e.g. CPR+, EPIC WAM) etc.

Requirements

• Must hold an active state pharmacy technician license

• Must hold an active national pharmacy technician certification (PTCB or NHA)

The Patient Outreach Supervisor will be a front-line manager for the Patient Outreach team, a team dedicated to communicating with potential patients about the value of hospital base pharmacies. They will be responsible for the development, maintenance, and growth for a team of highly efficient and trained Patient Outreach Coordinators and Onboarding Specialists. They will also maintain and build strong collaborative relationships with their partnering Hospital sites and regional operations teams. The Patient Outreach Supervisor will counsel Patient Outreach Coordinators and Onboarding Specialists on incorrect conversational topics, documentation or workflow deficiencies, and will escalate other performance concerns to the Manager of Patient Outreach.

The Patient Outreach Supervisor will take ownership of each site they supervise with regards to workflow, communications, training, access requests, growth opportunities for the business as well as managing day to day personnel.

Job Duties:

• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies
• Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations
• Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems to ensure effective communications with patients, efficient workflow, and compliant conversations with potential patients of hospital partner pharmacies
• Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners
• Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management
• Manage all aspects of ADP, PTO, and Time Reports for team members
• Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators
• Monitoring and acting all forms of communications between Patient Outreach and other clinical and operational teams as needed
• Manage Telemetry application, email, Microsoft teams communications up to company policy
• Work with on site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
• Patient Outreach team meetings: creating agendas, running meeting, follow up
• Hospital Management meeting: calls with on site manager to review current status, identify areas for improvement, and areas of success
• Record keeping/notes of all collaboration calls and team meetings
• Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested by Patient Outreach Coordinators and Onboarding Specialists
• Review and address any concerns with Patient Outreach team, and hospital partners as needed
• Provide insight to various teams across company for growth and development opportunities as needed
• Work with various teams for special projects
• Report on hiring needs based on implementation roll outs
• Assist in interviewing, and onboarding new Patient Outreach Coordinators and Onboarding Specialists including coordinating access requests and trainings
• Investigate research needed for data analytics team, contracting team as needed
• Report to Manager of Patient Outreach

Experience/ Education:

• High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred
• Years of Experience: Required 5+ years customer support, client services, sales with a demonstrated and proven sales record
• Have a desire and aptitude for leading others and the ability to establish credibility within a team environment.
• Be very organized with attention to detail and have great interpersonal skills, high integrity, be dependable and a good listener and an empathetic communicator. 
• Strong phone skills, highly proficient in Microsoft Office particularly Excel and Word, able to quickly learn other database programs (knowledge of the Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable.
• The ideal candidate will be an energetic and highly motivated, team player with a willingness to do whatever is necessary for the betterment of the company. Discretion and confidentiality are essential as position deals with highly sensitive and private data.

Pharmacy Operations Manager (Manager Patient Services)

Education & Experience

• Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
• 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
• National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
• Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.

Job Salary: 

An employee in this position can expect a salary rate between $70,000 and $95,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law

Job Purpose:  

Shields Health Solutions is looking to add a Business Development Associate to supplement its growing business development team. This will be a very hands-on and analytical role, touching every aspect of the business development process with high visibility to the Shields Executive Leadership Team and C-level executives at our hospital partners. We are looking for a self-starter and highly motivated individual to own work products from start to finish and make an immediate impact on the team. 

It is preferred that the candidate live in EST/CST time zones.

Job Duties:  

• Lead and own the creation of detailed analyses, financial models, and pitch materials for new health system partners and new business opportunities 

• Work closely with sales and clinical leaders to develop a partnership strategy based on health system needs and financial data  

• Serve as part of the client-facing deal team, presenting financial and strategic analyses to health system leadership  

• Support the execution of new business and strategic initiatives for senior leadership 

• Perform comprehensive and in-depth competitor, new business, and industry research 

• Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making  

• Work with cross-functional teams to support new partnerships and provide client-oriented solutions 

Experience/Education: 

• Bachelor’s Degree or equivalent experience required.
• 2-3 years of experience working in an analytically intensive field (investment banking, management consulting, corporate development) or business development operations experience at another high growth company 

• Entrepreneurial attitude - willingness to roll up their sleeves and work alongside staff to make things happen quickly 

• Self-starter who is able to work independently with limited oversight from managers  

• Highly motivated and results-driven professional who thrives in a team-oriented environment 

• Analytically oriented person who makes and defends decisions based on hard data 

• Experience and interest in presenting to C-level executives 

• Strong Excel and PowerPoint skills, including financial modeling and data visualization 

• Outstanding written and verbal communication skills 

• Healthcare experience or passion for the industry is a plus 

• Professionals will likely travel 25% of their time, meeting with partners 

Job Salary: 

Range between $100,000 to $120,000.

*In addition to offering annual bonus potential, salary determinations at the time of offer may vary based on multiple differentials including but not limited to:

• Specialized Skills
• Training
• Experience
• Education

A Note to Applicants:

Skills and Requirements:

• Strong Excel skills and confidence working with data.
• Experience with Sage or similar ERP systems.
• Excellent organisational and problem solving skills.
• Strong attention to detail and time management.
• Effective communicator, comfortable working across multiple departments.
• A proactive, adaptable mindset with an interest in operations and logistics.

What’s in it For You:

• A staff bike of your choosing, for a year, every year
• Weekly group lunchtime rides
• 25 days annual leave plus an extra day off to ride your bike
• Paid leave options to support you through every life event
• Private Healthcare through Vitality
• Private Pension Plan through People’s Pension
• Rewards and Benefits through Perkbox
• Employee Assistance Programme through Vivup 
• Access to a range of company and industry partner discounts

To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English)

An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.

About Docketly

Docketly is an appearance counsel provider. We match local attorneys with large firms in need of coverage for short, procedural hearings nationwide. 

Job Summary:
We are seeking a detail-oriented Verification Operations Specialist (Data Entry) to help ensure the accuracy and quality of hearing information before it is shared with our attorney network. In this role, you'll be a critical checkpoint in our operations while working in a fast-paced, technology-driven environment.

As part of our evolving workflow, this role will regularly use AI-powered tools such as ChatGPT, Claude, OpenAI Platform, and similar technologies to support day-to-day tasks and improve efficiency. Candidates should be comfortable using AI tools, reviewing AI-generated information, and incorporating AI into their workflow. This is not an engineering or prompt-development role we’re looking for someone with practical familiarity and interest in using AI tools as part of modern operational work.

This position is full-time in Docketly's HQ Office in Longmont, Colorado. 

Responsibilities and Duties:

• Review and verify hearing information for accuracy before publishing to our attorney network
• Compare details from multiple sources to ensure consistency and completeness
• Accurately document and confirm hearing data, attachments, and related materials
• Send out verified hearing schedules and links to attorneys
• Use AI tools (such as Claude, OpenAI, or similar platforms) to assist with verification tasks and flag discrepancies
• Respond to tickets and basic customer service inquiries, offering simple tech troubleshooting when needed
• Maintain a consistent pace of verification, meeting and exceeding daily and weekly targets
• Communicate clearly and ask questions when clarification is needed

Qualifications and Skills:

• 2 years' experience in data verification, customer service, tech support, or a similar role
• Exceptional attention to detail and accuracy
• Comfortable with repetitive tasks and maintaining focus in a fast-paced environment
• Troubleshooting experience
• Familiarity with AI platforms and tools such as ChatGPT, OpenAI Platform, Claude, Codex, or similar AI technologies, including practical usage and general understanding

Preferred

• Experience with SQL, Python, Java a plus

People who should apply for Verification Operations Specialist (Data Entry) are:

• Eager to grow with a rapidly-scaling business
• Comfortable in a fast-paced environment
• Detail Oriented and confident navigating multiple systems
• Strong communicators who enjoy problem solving and teamwork
• Motivated to identify and prevent errors before they happen
• No legal experience required!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Job Type: Full-time, 

Pay: $20.00 - $20.00 per hour

Schedule: Monday through Friday, this position is full-time in Docketly's HQ Office in Longmont, Colorado. 

The Director of Strategic Operations is a high-impact, high-visibility role at the core of how Habitat operates. This role is responsible for driving Habitat’s operating model and bringing structured, strategic thinking to our highest priority, cross-functional initiatives. You will own the end-to-end launch process for new PACE centers, facilitate effective change management across the enterprise, and build the execution infrastructure that will enable Habitat to grow at scale.  

This is a role for someone who thrives in ambiguity, operates with the rigor of a consultant and the urgency of an operator, and can move seamlessly between strategic design and hands-on delivery. This individual and their team will drive effective and efficient maturation of Habitat’s operating model. 

Location: San Francisco, CA preferred, remote with 25-30% travel

Core Responsibilities & Expectations for the Role:

Center Launch Readiness 

• Lead Go-Live Readiness (GLR) for our new PACE centers — owning the strategy, operating model, milestones, governance, and cross-functional execution across clinical, operational, regulatory, staffing, tech, and other workstreams 

• Run executive readiness reviews and cross-functional forums to drive alignment and decision-making 

• Proactively surface and resolve risks, dependencies, and execution gaps across all launch workstreams 

• Deliver executive updates about launches to key Habitat and partner stakeholders 

• Manage the structured handoff to local operations teams once a center is live 

• Refine Habitat’s launch framework with each iteration 

Change Management and Execution Infrastructure 

• Define how Habitat manages large-scale change — designing rollout strategies, governance structures, and operating rhythms that drive adoption and sustain results 

• Proactively identify and resolve friction points across teams, workflows, and priorities 

• Build repeatable systems and ways of working that strengthen Habitat's execution capability as we scale 

Business Operations 

• Define and manage the operational metrics that matter to provide the right visibility into Habitat’s performance  

• Establish clear prioritization escalation pathways so that risks, blockers, and decision points surface to the right people at the right time 

• Translate data and status into effective executive-level reporting that enables timely, informed decision-making 

High-Priority Cross-Functional Initiatives 

• Own a portfolio of strategic initiatives — spanning AI enablement, program design, and vendor build vs. buy decisions — translating complex, ambiguous problems into defined solutions 

• Drive alignment across clinical, compliance, growth, and technology teams; hold stakeholders accountable for delivery against defined milestones 

• Define success metrics, track progress, and maintain visibility into risks and outcomes across the initiative portfolio 

Required Qualifications:  

• 6–10+ years in strategy, operations, management consulting, or high-growth environments – particularly in a healthcare environment 
• Bachelor’s degree in healthcare, finance, or related field required; Master’s degree preferred
• Proven track record leading complex, cross-functional initiatives from design through delivery 
• Strong ability to structure ambiguity, align stakeholders, and drive outcomes
• Excellent communication and executive presence — comfortable presenting to and influencing senior leadership
• Equally at home in strategic design and in the details of execution 

Compensation:  

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected salary range for this position is $150,000 - $200,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. 

Vaccination Policy, including COVID-19  

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe and essential requirement of this role.  Requests for reasonable accommodation due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment. 

 Our Commitment to Diversity, Equity, and Inclusion: 

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. 

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com. 

E-Verify Participation Notice 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. 

Beware of Scams and Fraud 

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/. 

Your Impact at LILA

Origins is Lila's company and asset creation arm, where Lila's partners can turn scientific vision into molecules, materials, and real-world ventures. As a Senior Associate on the Origins team, you will work directly with leadership to evaluate and advance scientific opportunities. You will build analytical frameworks, partner-facing materials, and financial models that underpin how we identify, structure, and pursue these opportunities. This is a high-impact, high-ownership role for a builder who thrives in ambiguity and wants to be close to consequential decisions at one of the most ambitious scientific companies in the world.

What You'll Be Building

• Build and maintain financial models and projections to evaluate scientific opportunities and inform decisions
• Develop partner-facing materials, presentations, and analyses to support external conversations and deal processes, working alongside leadership and external partners
• Evaluate opportunities in the context of Lila's platform, assessing scientific, commercial, and strategic fit
• Support structuring and execution of ventures from early-stage diligence through deal close
• Synthesize complex scientific and financial information into clear, decision-ready outputs for senior leadership
• Collaborate across Lila's scientific, finance, legal, and product/revenue teams to advance active opportunities

What You’ll Need to Succeed

• Typically 4-6 years of experience, with a background in investment banking, private equity, or growth equity, and subsequent experience in venture capital, a startup, or a similarly fast-paced environment
• Bachelor's degree in a scientific or engineering discipline, or equivalent technical training
• Strong financial modeling and analytical skills, with the ability to build models independently from scratch
• Demonstrated ability to produce high-quality partner-facing materials and executive presentations under tight timelines
• Comfortable working in ambiguity with limited oversight, and able to manage multiple workstreams simultaneously
• Strong written and verbal communication skills, with the ability to distill complex information for senior audiences

Bonus Points For

• Experience evaluating early-stage scientific or technology opportunities
• Familiarity with deep tech or life sciences sectors
• Ability to engage substantively with scientific concepts and translate them into business and financial terms
• Experience working directly with senior leadership in a high-growth or fast-paced environment
• Proficiency in tools such as Excel, PowerPoint, and data visualization platforms

Your Impact at LILA

We're building autonomous robotic systems that serve as the intelligent physical infrastructure of our Scientific Superintelligence Platform at Lila. To support our robotics research roadmap, we need to scale robot data collection to produce high-quality robot data, collected by humans, at scale, day after day while improving per-operator throughput, lowering churn, and keeping data quality consistent across every supervisor and shift

We're hiring an Operations Manager to own that scale-up end-to-end.

As Data Operations Manager, you'll own the day-to-day function that generates the training data powering Lila's robotic systems. That means managing the supervisors who run our data collection shifts, setting the conditions for consistent operator performance, and making sure every hour of work on the floor translates into high-quality, usable data for our research team.

This is a builder role. The team is early — a growing group of operators across two shifts — and the processes, metrics, and programs that will scale it are still being shaped. You'll design and own them. You'll report directly to the Robotics team and serve as the primary operational link between the floor and Robotics Research.

What You'll Be Building

• Run the operation: Own the day-to-day operation across all shifts. Set throughput targets, monitor adherence, debug when shifts under-deliver, and make weekly calls on staffing, scheduling, and task allocation
• Manage the team: You'll manage the supervisors who directly run our operators. Set clear goals, run a consistent performance loop, and grow the supervisory bench as shifts, and sites, expand
• Drive retention and engagement: Data collection is physical, repetitive, attention-heavy work. Design and continuously refine onboarding, training, performance incentives, recognition, and scheduling so operators stay engaged and the bar keeps rising. Approach this with a product mindset: hypothesize, ship, measure, iterate
• Own throughput and quality metrics. Set targets, build the dashboards, and run the review cadence that make performance visible across the team. Reduce reject rates, compress reset time, and increase usable hours per shift
• Plan capacity: Translate research priorities into concrete operational plans — operator allocation, supervisor coverage, equipment requirements, and risk. Forecast throughput, flag potential misses early, and re-plan as priorities evolve
• Scale the footprint: Partner with facilities, recruiting, and leadership to expand the operation across additional shifts and, in time, additional sites. Maintain an operational playbook that makes opening each new shift or site repeatable rather than bespoke
• Be the bridge to research: Meet with the research team to understand upcoming priorities: which tasks, which embodiments, what success looks like. Translate those needs into shift plans, and surface friction (poor reset ergonomics, ambiguous instructions, unreliable hardware) before it costs the team hours

What You’ll Need to Succeed

• 4+ years of operations or program management experience, including direct people management
• A track record of running shift-based, throughput-driven operations — ****warehousing, manufacturing, contact centers, data labeling, clinical ops, field operations or comparable
• Demonstrated success reducing churn or improving retention in a frontline workforce: We want to hear the specifics: the baseline, the intervention, and the outcome
• Comfort with metrics: You should be able to look at our shift summary, immediately spot what's interesting, and know what to ask for next
• Builder mindset: This is a function being built, not inherited. Some processes are still taking shape, and we are looking for the right person who sees that as an opportunity to grow and deliver
• Strong written communication — ****you will be the connection between the floor and research and engineering teams, and much of that work happens in documentation
• Willingness to be on-site and on-floor: This role depends on presence and proximity to the team

Bonus Points For

• Experience managing managers or building a supervisor layer from scratch
• Background in robotics, autonomous systems, or physical AI data collection
• Experience scaling a frontline team from under 20 to 100+
• Familiarity with workforce management software, shift-scheduling tooling, or QA workflow tools
• Background in industrial engineering, operations research, or a related quantitative field

OVERVIEW

The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. 

RESPONSIBILITIES

Operations Leader 

• Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner 

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC) 

Operations Lead Qualifications: 

• Prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Proof of right to live and work in the UK 

Operations Lead Schedule: 

The Operations Lead role is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts , which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#li-onsite

We are seeking an experienced sourcing manager to join our Procurement team as a “Sourcing Strategy Manager”. In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will … 

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are… 

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management

You have… 

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

 

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

What This Role Is

You'll lead RevOps across the full revenue lifecycle, from pipeline to renewal. That means owning forecasting, process standards, GTM tech adoption, territory and compensation planning, and the analytical function that helps leadership make confident decisions.

You'll report directly to our Senior Vice President of Sales & Customer Success, and work closely with the marketing team. You'll be responsible for building a team and function that can scale with the business.

This is a hands-on role. We don't need someone to theorize about operational rigor. We need someone who will sit in pipeline reviews, call out what's real, and partner with Sales and CS leadership to close the gaps between how we say we sell and how we actually sell.

What You'll Own

Revenue Governance. Set and enforce the operational standards that define how our Sales and Customer Success teams work, from ICP alignment and seller activity to opportunity qualification and pipeline management. Be present in the reviews. Call the real numbers.

Forecasting and Analytics. Own revenue forecasting and pipeline health reporting. Translate data into clear, honest reads on business performance, not spin, not optimism. Deliver the insights leadership needs to make decisions they can stand behind.

Process Optimization. Own the end-to-end revenue process from lead to renewal. Define how we sell, qualify, and retain, and make sure those standards actually live in our systems and in how the team works every day. Identify where execution breaks down and drive the conversations needed to fix it.

GTM Tech Partnership. Work closely with our VP of Enterprise Applications to ensure our tech stack (Salesforce, HubSpot, Outreach) reflects how we actually sell and is fully adopted by the revenue team. You're accountable for the team getting value from the tools, not for building or owning the systems themselves.

Planning and Compensation. Contribute to annual territory design, quota-setting, and headcount modeling. Review and optimize comp plans across Sales and CS to ensure they're driving the behaviors that actually grow the business, and lead full operationalization before go-live.

Team Leadership. Lead and develop a small RevOps team with high standards, genuine curiosity, and a culture of continuous improvement.

What You'll Tackle First

In your first 30 days, you'll assess our current Sales Guides, pipeline stage definitions, and forecasting processes, and deliver a gap analysis with prioritized recommendations. You'll establish a weekly forecasting and pipeline review cadence with Sales and CS leadership, and deliver an Analytics Roadmap for the next four quarters.

By day 60, you'll have defined and implemented standardized pipeline stages and qualification criteria across all revenue channels, embedded in Salesforce and actively in use. You'll have aligned Sales and Marketing on a shared Revenue Funnel Target and built a tech stack adoption plan to ensure full GTM team proficiency.

Longer term, you'll own annual planning, build a formal Revenue Operations Plan with the CFO and Sales and Marketing leadership, and help support expansion into new market segments and geographies.

What We're Looking for

• 5+ years of experience in Revenue Operations, Sales Operations, or a comparable function at the Director or Senior Director level, inside a high-growth SaaS or recurring revenue business. You've supported organizations in the $25M to $100M ARR range with combined Sales and CS teams of 20 or more.
• You've built and scaled RevOps teams before, not just inherited them.
• You have deep, working knowledge of Salesforce and HubSpot and a clear understanding of how to use systems to optimize the lead journey, sales stages, and handoff to Customer Success.
• You can turn complex data into a clear story and deliver it to an executive audience without hedging everything into uselessness.
• You've navigated both high-velocity SMB sales motions and enterprise and channel motions, and you understand how the operational requirements differ.
• You know how to influence without direct authority, and you've done it across functions.

Bonus Points

• Salesforce Certified Administrator is strongly preferred. Beyond the credential itself, it signals that you're someone who gets into the system rather than directing others to do it for you.
• You're comfortable in ambiguity. A lot of what this role requires building doesn't fully exist yet, and that doesn't slow you down. It motivates you.

Why This Role, Why Now

ACI Learning is at an inflection point. The business has the content, the platform, and the customer base to grow meaningfully. What we're building now is the operational infrastructure to do that with consistency and confidence. This role is central to that work.

You'll have real ownership, real access to leadership, and real room to shape how this function operates for years to come. If that sounds like the kind of work you've been looking for, we'd like to hear from you.

Why ACI Learning is Your Next Big Move

For Full-Time, Benefits Eligible Positions

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

One free course each year after 90 days — advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.

Supply Chain Manager – Transformers

The Supply Chain Sourcing Manager – Transformers is responsible for planning, sourcing, purchasing, logistics, and supplier management across transformer and substation equipment. This role focuses on power transformers, distribution transformers, auxiliary transformers, and associated balance-of-system components to ensure on-time, cost-effective, and high-quality delivery of materials and services.

The role partners closely with Engineering, Operations, Finance, and Quality to align supply chain strategy with business objectives and support safe, reliable, and scalable energy infrastructure deployments.

Category-Specific Responsibilities – Transformers

• Source and manage procurement of power transformers, distribution transformers, pad-mounted units, and related substation equipment.
• Oversee technical specifications for transformer systems, including:
  • Voltage ratings, MVA capacity, and impedance characteristics
  • Cooling systems (ONAN, ONAF, OFAF, etc.)
  • Insulation systems and dielectric performance
  • Losses (no-load and load losses) and efficiency requirements
  • Protection, monitoring, and control systems
• Partner with Engineering on:
  • Transformer sizing and specification development
  • Substation design and system integration
  • Grid interconnection requirements and utility standards
  • Protection schemes and relay coordination
  • SCADA and communication protocols
• Negotiate supply agreements to include pricing, warranties, performance guarantees, spare parts, and long-term service agreements (LTSA).

Strategic Sourcing & Procurement

• Develop and execute sourcing strategies for transformers and electrical infrastructure components.
• Lead supplier selection, qualification, RFQs/RFPs, negotiations, and contracting.
• Manage commercial terms, pricing structures, delivery schedules, and escalation clauses.
• Drive cost optimization through multi-sourcing, should-cost modeling, and total cost of ownership (TCO) analysis.

Supplier Relationship Management

• Build and maintain strong relationships with transformer OEMs, EPC partners, and key component suppliers.
• Conduct supplier performance reviews across quality, delivery, cost, and technical responsiveness.
• Lead supplier corrective actions, risk mitigation efforts, and continuous improvement initiatives.

Cross-Functional Collaboration

• Work with Engineering on specifications, equipment selection, and change management.
• Partner with Operations to support project execution, installation, and commissioning.
• Align with Finance on budgeting, cost tracking, and savings initiatives.
• Support Quality in NCR resolution, failure analysis, and supplier audits.

Continuous Improvement & Risk Management

• Monitor market trends in transformer manufacturing, raw materials (e.g., copper, steel), and supply chain constraints.
• Identify and mitigate risks related to long lead times, manufacturing capacity, geopolitical factors, and evolving grid standards.
• Implement process improvements to streamline procurement and improve scalability.
• Develop contingency plans for supply disruptions, quality issues, or performance risks.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
• 5+ years of supply chain or procurement experience, with transformer, substation, or power systems experience strongly preferred.
• Strong understanding of transformer technologies, grid infrastructure, and industry standards (IEEE, IEC).
• Proven negotiation, analytical, and contract management skills.
• Excellent communication and cross-functional stakeholder management skills.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

WHY YOU'LL LOVE WORKING AT NABIS!

1. Competitive pay starting at $24.50 per hour, paid weekly.
2. You'll work at the fastest growing cannabis startup in California!
3. Medical/Dental/Vision offered to all full-time employees.
4. Fun collaborative culture and snacks and beverages!

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Reporting directly to the School Business Operations Manager (BOM), The Operations Coordinator (Hourly) plays a crucial role in providing essential support to the School Business Operations Manager (BOM) and contributing to a positive and well-organized school environment. The Operations Coordinator will be based within one of our schools and will be responsible for a variety of tasks that support the daily operations, ensuring our scholars and staff have the resources and environment they need to succeed. This is an excellent opportunity for a detail-oriented and proactive individual to contribute to a mission-driven organization on an hourly basis.

About the Role

• Basic Office Support:

• Greet and check-in visitors following school security protocols, ensuring all guests are properly signed in and receive visitor badges.
• Coordinate with teachers and staff to deliver requested supplies from the main office to classrooms or workrooms as needed.
• Monitor and restock frequently used office supplies, such as paper, pens, and forms (i.e. MAFs), to maintain a functional work environment.
• Assist with digital filing and organizing important documents, ensuring that records are easily accessible and kept in the proper locations.

• Supporting Attendance Tracking:

• Assist with daily attendance processes, ensuring accurate record-keeping and reporting as directed by the BOM.
• Ensure arrival is set up each day (i.e.: stanchions, CAASS machines in place).
• Support at arrival by monitoring our CAASS scholar attendance scan-in system and escalating issues as needed.

• Assisting with Technology, Supply, and Inventory Management:

• Check supply levels in the Teacher Work Room (TWR) daily and restock essential items (e.g., paper, pens, markers, snacks) to ensure teachers have the materials needed.
• Carry and deliver scholar snacks throughout the school building as scheduled.
• Monitor and document inventory levels regularly, noting when supplies are running low and informing the BOM to reorder as needed.
• Respond promptly to teacher requests for specific supplies
• Troubleshoot basic scholar Chromebook issues and understand the system for distributing new technology, escalating more complex issues to the BOM or IT support.

• Facilities Support:

• Conduct routine facility checks of the school building as directed by the BOM.
• Ensure rapid acknowledgment of facilities slackbot issues and escalate them to the appropriate personnel (BOM or facilities team) according to established protocols.
• Walk through hallways, classrooms, restrooms, and common areas, ensuring they are clean, safe, and free of hazards.

• General Support During Arrival & Dismissal:

• Serve as extra support by being present and observant during arrival and dismissal times, while adhering to the guideline of not assuming any leadership and/or scholar management responsibilities.
• Aid in recording tardy arrivals or early dismissals, ensuring that accurate records are kept and communicating any issues to the BOM.
• Direct students, families, and staff to designated areas, helping manage foot traffic to keep arrival and dismissal processes efficient.

Qualifications

• 0-2 years of professional experience in an administrative or support role preferred.
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Adaptable and flexible to a fast-paced environment.
• Positive and proactive attitude with a strong work ethic.
• Strong organizational skills and attention to detail.
• Ability to follow instructions and complete tasks efficiently.
• Basic computer skills and comfort with technology.
• Good verbal communication skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and contribute to the smooth operation of the school.

Success Academy’s commitment to our scholars goes beyond delivering high-quality instruction. Our ability to support our scholars and families is dependent on our school operations team working tirelessly to support our day to day operations ensuring a high level of aesthetics, safety, and communications. 

With our rapid growth and commitment to operational excellence, Success Academy Charter Schools is seeking innovative School Business Operations Managers to join our School Operations Management team who understand that the foundation of great schooling starts with ensuring each of our schools are immaculate, joyful environments that promote learning. 

As the sole leader of operations within a specific Success Academy school, reporting to the Principal and Regional Operations Manager, our School Business Operations Managers serve as core members of the leadership team ensuring high levels of operational excellence every day, overseeing daily operations and managing a dynamic team of professionals to provide our scholars with an unparalleled educational experience. 

At Success Academy, we invest in talent development, supporting our staff to grow in their careers and expand their impact in service of our school communities and dual mission. As such, we require a 2-year commitment for all School Business Operations Manager candidates.

In this role, you will provide:

•  Management and Leadership: Managing a team of school operations professionals in overseeing all logistics for school-wide events, family communications, scholar information collection, purchasing, building partner relationships, technology, and inventory management; 

• System Creation and Management: Advocating for all policies, procedures, and communications across the school community to drive scholar outcomes;

• Financial Management: Managing the daily financial and business activities of the school, including budget creation, forecasting, reconciliation and record-keeping;

• Daily Operational Excellence: Ensuring operational excellence and high level of detail in all areas of operations, from scholar safety and health to school aesthetics; and

• Family Engagement and Advocacy: Establishing and maintaining successful relationships within all members of the school and building partners to drive the goals of our school community and dual mission.

We invite you to apply if:

• You have 3-5 years of professional work experience, bachelor's degree preferred.

• You are an inspiring leader who continually pushes themselves and others to higher levels of achievement;

• You have experience managing teams to develop and implement systems and processes to increase effectiveness and efficiency;

• You have demonstrated the ability to indirectly manage and influence other stakeholders to achieve outcomes;

• You have an incredibly high bar and attention to detail, and can manage their school and team to reflect the same.

• You deeply embed yourself into the community of the school, ensuring strong relationships, high engagement, and great operational results; 

• You have a belief in what is possible and use data to drive toward outcomes despite changing circumstances;

• You possess strong project management and prioritization skills and excellent follow through;

• You are a resourceful problem-solver who proactively shares best practices that drive our operational excellence; and

• You have a growth mindset, grit, humility, and a willingness to ‘roll up your sleeves’.

Reusable systems are the key to seamlessly connecting Earth and space. A key ingredient to making reusable systems is the ability to test hardware quickly. As the Vehicle Test Operations Manager at our Moses Lake Test Site, you will be responsible for managing the team that builds and operates the vehicle test facilities at the test site. This includes vehicle component testing as well as integrated vehicle testing. You will need to ensure safe and reliable operation while pushing to find ways to move quickly and simplify. You will aid in iterating on vehicle design, providing feedback that will be critical to designing a rocket that can operate at a high cadence. You will work with hardware and software, mechanical systems and electrical systems. You must be ready to stay focused, move fast, self-direct, and learn on the fly.

Minimum Qualifications 

• Exceptional command of fundamentals
• Bachelor’s degree in mechanical or aerospace engineering, or similar
• 5+ years experience with rocket test operations, including on-console engineering support
• 2+ years experience as a team lead or people manager
• Experience designing fluid systems such as: P&ID creation, line sizing and component specification, hazard analysis, CAD modeling
• Hands-on experience building and integrating mechanical and electronic systems
• Experience writing and operating test procedures
• Experience writing and running automation for ground and vehicle systems
• Experience with high pressure or hazardous environments
• Experience with real-time and post-test data analysis
• Detailed knowledge of and experience troubleshooting mechanical fluid components such as: cryogenic and high pressure valves, pressure regulators, pumps, relief valves
• Detailed knowledge of and experience troubleshooting instrumentation such as: pressure transducers, thermocouples, RTDs, silicon diodes, flow meters, high-speed pressure sensors, accelerometers
• Willing to work outdoors for long periods of time
• Able to stoop, bend, crawl, and lift up to 25 lbs. unassisted
• Passion for building something with high quality, willing to attend work with a positive and humble attitude, and willing to take ownership of large and small tasks to help the team be successful
• Ability to lead and follow
• Excellent written and verbal communication
• Willing to relocate to Moses Lake, WA

Responsibilities

• Managing and/or personally executing the design and build of fluid, mechanical, instrumentation, and control systems for various test applications
• Managing and/or personally executing the operation, maintenance, and troubleshooting of fluid, mechanical, instrumentation, and control systems for various test applications
• Creating sustainable engineering processes
• Managing project schedules
• Managing project budgets
• Ensuring high uptime and reliability of the test stands
• Ensuring safe operation of high pressure, cryogenic, and other hazardous environments
• Performing people management responsibilities such as: regular check-ins, mentorship and coaching, providing feedback, performance reviews
• As part of a small team, you will also perform everyday tasks to keep the site running (shipping and receiving, administrative tasks, etc.)

Benefits

• Equity – We are pleased to offer equity in the form of stock options to all regular, full-time employees. 
• Comprehensive benefits program including subsidized medical, dental, and vision insurance 
• Company-paid life and disability insurance 
• 401(k) plan with employer match 
• 4 weeks’ Paid Time Off  
• Holidays – 10 days (including an end-of-year closure) 
• Paid Family/Parental Leave  
• On-site gym or monthly wellness stipend (depending on location) 
• Dog friendly offices! 

Compensation

Level 3: $129,150 - $193,620

Level 4: $151,305 - $252,105

#LI-TS1

Note: This is not a remote position. This role is based in our in Almelo, Netherlands location.

How You'll Make an Impact:

• Validate order proposals and process Purchase Orders on time
• Manage open orders and resolve exception notices
• Work proactively with Suppliers and Planning on any supply–demand gaps
• Create and send monthly forecasts to suppliers
• Monitor inventory and act quickly on excess or obsolete materials
• Flag and support improvements to lead times, pricing, and payment terms
• Ensure correct cost prices in the system and flag major deviations to Finance
• Maintain accurate material master data and vendor settings
• Measure vendor performance (OTD PO) and communicate any issues internally/externally
• Perform standard and ad hoc procurement reporting, and communicate relevant supplier information across the organization
• Review and improve material requirements planning processes with stakeholders

What You Bring to the Table:

• Bachelor’s degree in a relevant field such as business, commercial economics, supply chain, logistics
• A few years of experience in a purchasing role is a big plus
• Must be fluent in English both written and verbal
• Supply Chain knowledge
• Proficiency with ERP (SAP preferred)

What we offer you:

• Hybrid work environment
• Generous Paid Time Off
• Great discounts on company products
• Employee Wellness Program Pon Fit
• A mix of casual yet professional culture
• Discount additional health insurance package
• Onsite gym
• Travel reimbursement
• Collective Labour Agreement Metalektro
• Pension plan

Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.

About the organization: Pon.Bike is a globally operating group of brands (including Cannondale, Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets) that delivers the best bicycles in every market segment - from off-road descent to urban comfort bicycles. We pride ourselves on creating a broad portfolio of innovative products of the highest quality. Whether you're looking for a connected e-bike, a state-of-the-art full carbon racer or a car-free way to take the kids to school, we have the bike that suits you. 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

To learn more about our privacy policy, please click here: Privacy Policy | Cannondale (English), Privacy Policy | Cannondale (Dutch)

An applicant's personal information will be shared in accordance with our privacy policy; by applying for a position, you are accepting the terms of our policy.

#LI-EL1

Who We Are
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the Team

Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.

What You’ll Do
Stripe is launching Stripe Delivery Centers - a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.  If you like challenging, scaled problems and are interested in helping users feel secure and supported while they navigate their complaints - let us know!

Responsibilities:

• Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
• Support users' concerns and provide exceptional customer service. 
• Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• Respond to reports submitted by legal and government entities via email.
• Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• Gather unique insights into how thousands of businesses using Stripe operate and scale.
• Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
•  Play a key role in establishing a new team and fostering an operational culture at Stripe.
•  Partner with global operations specialists or business process owners to manage critical workflows effectively.

Who You Are 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements 

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in critical thinking and problem solving
• You might have close to 2 to 6 years of experience in customer service or internal/external user-facing operations
• You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You are able to identify opportunities to improve operational efficiency 
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a dynamic space
• You are humble and have a proven track record for working well across teams and with external partners

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.

The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space

Responsibilities

• Conduct a wide variety of analyses, including:
• Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program
• Analyzing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions  
• Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements
• Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk   
• Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions
• Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties 
• Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience in Sanctions roles
• Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms
• General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments
• Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
• Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes
• Excellent English written, spoken and interpersonal skills,
• Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
• Self-disciplined, diligent, proactive and detail oriented
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Responsibilities

• Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
• Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
• Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
• Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
• Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
• Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
• Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
• Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
• Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
• Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
• Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
• User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
• Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
• User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.
• In-office work schedule: Available to work 100% on-site (Monday–Friday) at Paseo de la Reforma, CDMX.

Preferred qualifications

• Technical Familiarity: 
• Some experience with SQL.
• Some experience with API integrations.
• Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
• Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
• Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
• Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
• Queue Management: Experience working from queues and participating in incident/on-call rotations.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

In this role, you will implement and manage User Policy operational processes that support responsible market growth and instill trust among users and partners. You will assess risks and opportunities, liaise with financial partners and merchants, and manage escalations while providing timely responses. As a User Policy Specialist at Stripe, you will apply and enforce the rules and requirements that determine which businesses can use our platform. This role is closely aligned with Stripe's mission, as it involves making key decisions about business eligibility to access our economic infrastructure. 

Responsibilities

• Assess and identify potential risks associated with business partnerships, making informed decisions that balance opportunity with compliance to protect Stripe’s brand and reputation.
• Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses to stakeholders
• Collaborate with various stakeholders, including business units, legal teams, and financial partners, to communicate User Policy requirements and ensure alignment with Stripe’s mission and value proposition.
• Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
• Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, thereby enabling responsible business growth and market expansion for Stripe.
• Identify gaps and areas for improvement within current User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.
• Participate in periodic business reviews to evaluate the impact of User Policy on Stripe’s market performance and contribute to strategic discussions aimed at enhancing Stripe’s growth and reputation.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment 
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
• Experience in Trust & Safety related roles.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

• Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes. 
• Troubleshoot and solve complex problems. 
• Analyze our processes and instigate changes to help scale our operations and improve user experience. 
• Work closely with other Stripe teams across the globe. 
• Gain unique insights into how thousands of businesses on Stripe scale and operate. 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization. 
• Be a part of building a brand new team and operational culture for Stripe.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You are a recent graduate with less than 12 months of full time working experience or a 2025 or 2026 graduate with full time availability.  
• You have excellent English communication skills, both written and verbal. 
• You have a user first mindset and are energized by the challenge of solving difficult problems. 
• You excel in analytical thinking and problem solving. 
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges. 
• You have a process-oriented mindset and ability to get things done. 
• You enjoy working in an in-office environment with strong cross team collaboration and support. 
• You are able to prioritize and enjoy working in a quick-moving environment. 
• You are humble and have a proven track record for working well across teams and with external partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

At Stripe, our Bengaluru office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Bangalore team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Responsibilities

• Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
• Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
• Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
• Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
• Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
• Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
• Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
• Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
• Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.

Minimum requirements

• Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
• Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
• Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
• User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
• Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
• User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.

Preferred qualifications

• Technical Familiarity: 
• Some experience with SQL.
• Some experience with API integrations.
• Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
• Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
• Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
• Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
• Queue Management: Experience working from queues and participating in incident/on-call rotations.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the team

The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.

Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Working hours: In order to align with the working hours of the APAC Accelerate On Demand’s user base, the working hours for this role will be 7am to 4pm IST. 

Responsibilities

• Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
• Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
• Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
• Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
• User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
• Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
• Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.
  

Who you are

We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.

If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
• Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
• Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.

Preferred qualifications

• Experience in providing technical support or customer implementations. 
• Experience working with financial systems, online payments, or e-commerce platforms.
• Experience collaborating with cross-functional teams in a fast-paced environment.
• Experience delivering live technical training to users.  
• Comfortable with debugging API responses and writing API calls. 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Product Support Operations Associate is a global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

Responsibilities

• Troubleshoot and solve external user issues 
• Analyze our processes and instigate changes to help scale our operations and improve user experience 
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
• Gain unique insights into how thousands of businesses on Stripe scale and operate 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You’re willing to work a weekend shift pattern of Sat-Sun and 3 week days, the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.

Preferred qualifications

• Prior experience or knowledge in user support 
• Prior experience working on projects or process improvement initiatives

Who We Are

About Stripe

Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the world’s largest enterprises to the most innovative startups, millions of companies rely on Stripe to facilitate payments, enhance revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting an extraordinary opportunity for you to contribute to the global economy while engaging in the most impactful work of your career.

About the Team

The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions. By centralizing, standardizing, and progressively automating repeatable, low-context activities such as reporting, onboarding, monitoring, and optimization support, the CoE alleviates the administrative burden on frontline TAMs and CSMs.

This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale. Although the initial focus is on supporting priority and strategic accounts, the CoE’s frameworks and outputs are designed to benefit the broader organization by enhancing deliverable consistency, expanding capacity, and facilitating sustainable, sublinear growth across the enterprise servicing model.

What You’ll Do

The Manager, Center of Excellence (CoE) Technical Account Management Lead, will be responsible for spearheading the TAM aligned function within the CoE. This role is a hands-on operational leadership position focused on managing contributors, overseeing intake and delivery across key TAM workstreams, and ensuring consistent, high-quality execution.

This role collaborates closely with frontline TAM teams to support activities such as onboarding, account reviews, operational assessments, payouts, verifications, and supportability initiatives. In addition to overseeing delivery, this leader is accountable for developing repeatable processes, enhancing operational rigor, and identifying automation opportunities that improve efficiency and predictability. Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.

Responsibilities

• Lead the Technical Account Management function within the Center of Excellence by recruiting, coaching, establishing goals, and managing performance for TAM aligned contributors.
• Oversee intake, prioritization, service level agreements, and delivery across TAM-focused operational workstreams, including onboarding support, account reviews, operational assessments, verification processes, optimization initiatives, and other technical servicing requests.
• Design and institutionalize scalable operational processes, playbooks, and quality standards that reduce administrative burdens for frontline teams and enhance the consistency of deliverables.
• Drive day-to-day operational execution by coordinating cross-functional work, removing obstacles, ensuring accountability, and delivering timely, high-quality outputs.
• Collaborate closely with Technical Account Management, Customer Success Management, Product, Engineering, and Data teams to standardize handoffs, resolve technical constraints, and scope automation initiatives.
• Foster a builder mindset by identifying opportunities to replace manual work with automation, dashboards, and tooling. Scope and lead pragmatic experiments that can scale into production solutions.
• Define and monitor key performance indicators for TAM aligned Center of Excellence performance, including throughput, service level attainment, stakeholder satisfaction, and capacity recovered, using data to continuously iterate and improve.
• Operate effectively in ambiguous environments by making pragmatic trade-offs, decomposing complex problems, and providing clear recommendations.
• Represent the Technical Account Management function of the Center of Excellence in stakeholder forums and serve as the primary escalation point for deliverable quality and prioritization.

Who You Are

We are seeking a candidate who meets the minimum qualifications for this role. If you meet these criteria, we encourage you to apply. The preferred qualifications are considered a bonus, not a requirement.

Minimum Requirements

• A minimum of 12 years of professional experience leading Technical Account Management, technical customer success, or technical operations functions supporting enterprise customers, or equivalent experience.
• At least 5 years in people leadership or managerial roles.
• Strong operational execution capability with a proven history of managing day-to-day delivery, establishing service levels, and implementing scalable, repeatable processes.
• A builder mindset with hands-on experience in automation, tooling, or process engineering, alongside the ability to scope and drive pragmatic engineering or low-code solutions in partnership with technical teams.
• Comfort in operating within ambiguity with the ability to prioritize effectively, make decisions with incomplete data, and break down complex problems into actionable plans.
• Robust stakeholder management experience, collaborating with customer-facing teams, product, engineering, and data organizations.
• Data-informed leadership with experience utilizing metrics and dashboards to drive prioritization and measure impact.
• Exceptional written and verbal communication skills, with the ability to create clear operational documentation and present progress to leadership.

Preferred Requirements

• Experience in payments, software as a service platforms, or similarly complex technical product environments.
• Hands-on experience supporting enterprise onboarding, account-level analytics, or business review deliverables for high-value customers.
• Direct experience in building automations, orchestration workflows, data pipelines, or closely partnering with engineering teams to reduce manual operational work.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Responsibilities

• Develop a foundational understanding of our products, services, and features to assist customers effectively
• Respond promptly and professionally to customer inquiries via emails, providing accurate information and resources
• Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
• Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools
• Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge
• Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking, open ended research, and problem solving
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You are a current student or have recently graduated in 2025/2026

This is a 6 month Apprenticeship Intern Program, starting in July 2026 and run in accordance with the Apprentices Act 1961.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.  

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

As Stripe’s user base and global footprint grows dramatically, we are looking for someone who is passionate about people and operations to help build teams, We are looking for someone who is passionate about fighting financial crime, preferably within e-commerce or payments, and who possesses a deep understanding of KYC onboarding and periodic customer reviews and AML risk mitigation techniques. This person will cultivate the engagement of their team members while guiding them to be the best financial crime investigators they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.

Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day.  The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. You will have a strong operations mindset, be passionate about people management, drive strong quality standards, and have deep expertise in financial crimes investigations and research techniques.

Responsibilities

• Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates who conduct Enhanced Due Diligence Reviews for Stripe's High risk customers while adhering to the Regulatory and compliance Guidelines.
• Guide your team in completing KYC in conducting in-depth reviews in user documentation and public databases for alerted individuals, adverse media, high risk country and business sector reviews 
•  Awareness of money laundering, terrorism financing, and/or sanctions trends and regulatory developments
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
• Provide guidance and coaching on risks that are relevant to all of Stripe’s geographies, i.e., North America, Latin America, Asia Pacific, and European markets
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum of 5 years experience leading financial crimes teams
• Minimum of 12+ Years of Experience with payments, risk, compliance, and / or financial services industry operations.
• Managed large teams (typically 30+) at global companies but excited about pursuing scrappiness to build and manage a leaner team in start-up to drive efficiencies and productivity to solve complex problems 
• Expertise in KYC and AML regulations
•  Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Experience working cross-functionally with multiple teams to deliver high impact initiatives 
• Experience in delivering weekly and monthly business metrics and reporting
• An ability to partner effectively with globally distributed internal stakeholders
• Passion for process improvement and innovation by identifying and remediating quality gaps in team performance
• Excellent written and verbal communication skills in English and Spanish

Preferred qualifications

• Strong operational background including new process launch, service delivery in a high growth technology company
• Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)  

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

• Troubleshoot and solve complex problems. 
• Analyze our processes and instigate changes to help scale our operations and improve user experience. 
• Work closely with other Stripe teams across the globe. 
• Gain unique insights into how thousands of businesses on Stripe scale and operate. 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization. 

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You are a recent graduate with less than 12 months of full time working experience or a 2026 graduate with full time availability.  
• You have experience in writing SQL queries to query relational databases.
• You have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
• You have excellent English communication skills, both written and verbal. 
• You have a user first mindset and are energized by the challenge of solving difficult problems. 
• You excel in analytical thinking and problem solving. 
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges. 
• You have a process-oriented mindset and ability to get things done. 
• You enjoy working in an in-office environment with strong cross team collaboration and support. 
• You are able to prioritize and enjoy working in a quick-moving environment. 

Preferred qualifications

• You have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
• You have experience identifying and triaging technical issues.  
• Python or Scala knowledge.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.”  Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

Responsibilities

• Work with merchants, from successful venture-backed startups to well established institutions 
• Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses
• Own various operational processes that the team performs such as risk user experience reviews and handling urgent risk-related escalations from internals or Financial Partners, whilst upholding a strong commitment to process excellence and clear documentation
• Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
• Utilize analytics to optimize strategies which can be enforced across Stripes portfolio 
• Maintain regular communication with our cross-functional stakeholders, setting up recurring business meetings as necessary
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Uplevel the internal understanding of Stripe’s real-world impact on users, and improve internal processes and workflows to optimize outsourcing and reduce overall escalation rates
• Build scalable solutions across Stripe to ensure Risk support best practices and standards are successfully implemented throughout the user experience
• Utilize subject-matter expertise to partner with cross-functional teams in developing and improving processes and products related to Risk UX
• Participate in monthly, quarterly, and annual business reviews for the Risk UX Operations team

Who you are

We are looking for someone passionate about improving the risk user experience, the payments ecosystem, educating other Stripes in a complex area of risk, naturally curious and has a strong desire to challenge the status quo. This person will work alongside a global team of risk analysts and strategists and build cross functional partnerships with operations, engineering, sales, treasury, vendor management teams and more!

The right candidate for this role will have a minimum of two years experience in user experience related projects and who has successfully worked on establishing and improving operational processes and user facing workflows. You will be on the front lines, handling sensitive, complex user-facing issues. You’ll leverage learnings from these user interactions to build at-scale, proactive, users-first support solutions. You’ll also help shape team strategy and execute on team objectives using complex project management, cross-functional collaboration, and data-driven decision making.

Minimum requirements

• 2+ years of experience in a customer facing role related to operations, compliance, risk, trust & safety or a similar space
• Strong communication skills and can explain highly technical topics to technical and non-technical audiences
• The ability and desire to challenge the status quo and work in a deeply ambiguous space
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity when solving problems from a customer perspective and is pragmatic when solving them
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them
• Experience analyzing user feedback patterns and use these insights to drive process and product improvements
• Experience with complex and sensitive user facing issues relating to privacy, user safety, fraud, and supportability
• Experience in SQL/Redshift
• Project/Program Management experience
• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment 
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• Flexible for weekend shifts as needed 

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
• Conduct investigations on merchant accounts to support financial partner requirements
• Assess risk factors and trends of potentially fraudulent activity
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Some experience in fraud analysis, fraud investigations, or fraud operations
• Experience using data to make assessments/judgements
• A team-focused mentality and effective problem solving skills
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
• You have availability to work 100% in office
• You're willing to periodically work a weekend (remotely) for which you will be compensated with week days off

Preferred qualifications

• Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Prior fraud experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue

About Stripe:

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

About the team:

The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.

Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.

What you’ll do:

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.

Responsibilities:

• Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
• Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
• Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
• Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
• User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
• Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
• Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.

Who you are:

We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.

Minimum requirements:

• Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
• 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
• Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
• Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.

Preferred qualifications:

• Proficiency in one or more of: French, German, Spanish or Italian.
• Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms.
• Experience delivering live technical training or webinars to external users.
• Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js.

This role is based in Dublin, Ireland and requires in-office attendance.

Who We Are 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

This role will be part of the Risk Operations Team within SDC that is accountable for performing KYC reviews during onboarding and periodic review.

What you’ll do

We are looking for someone who is passionate about fighting risks and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for spearheading the organization's KYC and compliance efforts within the Indian market.

The right candidate for this role will have experience in KYC compliance, preferably within the fintech or e-commerce space.

Responsibilities

• Conducting thorough Know Your Customer (KYC) reviews during the onboarding of new users, ensuring the authenticity and accuracy of all customer documentation in compliance with Indian regulatory requirements.
• Demonstrating a deep understanding of KYC and anti-money laundering (AML) regulations specific to the Indian financial services industry, and applying this knowledge to your daily analyses.
• Exercising sound analytical judgment to evaluate complex customer information, make informed decisions on the legitimacy of documentation provided, and determine the appropriate risk profile for each customer.
• Handling high-complexity KYC-related assignments and tasks with a sense of urgency, while promptly resolving incoming requests from internal teams, financial partners, and other external parties.
• Adhering closely to process documentation and drafting clear, concise investigative summaries and analyses, including the preparation of regulatory reports for submission to the relevant authorities.
• Actively participating in building a new team and operational culture focused on robust KYC and compliance practices within the organization.
• Leveraging your expertise in KYC and AML to identify and escalate any suspicious customer activity or high-risk profiles to the compliance team for further investigation and action.
• Collaborating cross-functionally with teams such as compliance and fraud to share information and insights that contribute to the overall risk management and mitigation efforts within the Indian market.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience in KYC, customer identification, and due diligence roles within the financial services or fintech industry.
• Proven track record of conducting in-depth customer KYC reviews, including validation of identity documents, address proofs, and income/occupation details, in accordance with Indian regulatory requirements.
• Demonstrated ability to analyze complex customer information and exercise sound judgment to assess the adequacy and legitimacy of customer documentation.
• Experience in identifying high-risk customers, transactions, or business activities, and escalating them to the compliance team for further investigation.
• Thorough understanding of Indian KYC and AML regulations and the ability to apply this knowledge in day-to-day operations.
• Capacity to work with a sense of urgency and focus when handling queues with shorter turnaround times.
• Excellent written, verbal, and interpersonal skills to effectively communicate findings and recommendations.
• Strong problem-solving skills and the ability to work independently, analyze data, and make complex investigation decisions.
• Proactive, and detail-oriented approach to work.

Preferred Qualifications

• Knowledge in payments and the fintech industry 
• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

Responsibilities

• Troubleshoot and solve external user issues 
• Analyze our processes and instigate changes to help scale our operations and improve user experience 
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
• Gain unique insights into how thousands of businesses on Stripe scale and operate 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Be a part of building a brand new team and operational culture for Stripe 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

• Prior experience or knowledge in user support 
• Prior experience working on projects or process improvement initiatives 

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, and that prohibited parties are not allowed to utilize our services.

What you’ll do

We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.

The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space

Responsibilities

• Conduct a wide variety of analyses, including:
  • Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program
  • Analysing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions  
• Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements
• Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk   
• Analyse complex problem and exercising sound analytical judgment on investigation resolutions or decisions
• Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties 
• Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 2+ years of experience in  Sanctions roles
• Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms
• General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments
• Independently analyse and evaluate information from various data sources to determine a course of action for a matched case
• Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes
• Excellent written, spoken and interpersonal skills,
• Excellent problem-solving skills and demonstrated ability to work independently, analyse problems and data sets to make complex investigation decisions
• Self-disciplined, diligent, proactive and detail oriented
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred Qualifications

• Knowledge of USA Patriot Act, US Treasury/OFAC Code of Federal Regulations,UK HMT sanctions regulations, EU Sanctions and Anti-Money Laundering Directives, etc. 
• Knowledge in payments and the fintech industry 
• Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

• Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes. 
• Troubleshoot and solve complex problems. 
• Analyze our processes and instigate changes to help scale our operations and improve user experience. 
• Work closely with other Stripe teams across the globe. 
• Gain unique insights into how thousands of businesses on Stripe scale and operate. 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization. 
• Be a part of building a brand new team and operational culture for Stripe.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You are a recent graduate with less than 12 months of full time working experience or a 2025 or 2026 graduate with full time availability.  
• You have excellent English communication skills, both written and verbal. 
• You have a user first mindset and are energized by the challenge of solving difficult problems. 
• You excel in analytical thinking and problem solving. 
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges. 
• You have a process-oriented mindset and ability to get things done. 
• You enjoy working in an in-office environment with strong cross team collaboration and support. 
• You are able to prioritize and enjoy working in a quick-moving environment. 
• You are humble and have a proven track record for working well across teams and with external partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions.  We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! 

What you’ll do

The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company’s bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users.

Responsibilities

•  Work with merchants, from successful venture-backed startups to well established institutions; evaluating their business models and financial statements
• Help manage Stripe’s portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment
• Utilize analytics to optimize strategies which can be enforced across Stripe’s portfolio
• Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Be a part of building a brand new team and operational culture for Stripe 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A minimum of 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling and cash flow forecasting 
• Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks
• Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries
• You excel in analytical thinking and problem solving
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You’re willing to work (no more than) one weekend day each month - you’ll receive a weekday off the following week; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

• Proficiency in SQL or other data analysis tools
• The ability and desire to challenge the status quo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.

What you’ll do

Stripe is hiring a people leader  to run our Fraud Operations Center in Bangalore. You will lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You’ll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships.

This role is both strategic and hands-on: you’ll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team.

Responsibilities

• Lead the Bangalore Fraud Operations Center, managing team leads and senior associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy
• Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud/Risk stakeholders
• Establish and run the operating system for the org: goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products/markets
• Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities.
• Drive process development and continuous improvement: root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams
• Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes
• Support outsourcing relevant workflows: identify transition candidates, design/standardize processes for hand off, and support training as needed
• Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience
• Maintain close “floor” engagement: regularly dive into cases, review decisions, support frontline judgment, and ensure feedback loops translate into measurable improvements.
• Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team
• Own career development and succession planning, team health and engagement
• Build a great culture, a destination workplace, fostering our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

You are an operations leader who can scale fraud investigation and review programs while staying close to the details. You are fluent in running high-performing teams through clear metrics and operating cadence, and you can partner cross-functionally to evolve tooling and processes. You bring sound judgment, calm execution under pressure, and a bias toward data backed solutions and measurable improvements in both fraud outcomes and user experience.

Minimum requirements

• Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns.
• Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment, including managing managers/team leads.
• An ability to partner effectively with internal globally distributed stakeholders and comfortable leading internal teams and vendors.
• Proven ability to define and operationalize metrics (e.g., accuracy/quality, SLAs, throughput, loss outcomes, appeals/rework, user friction) and use data to drive priorities.
• Comfort working across detection systems and manual/automated actioning systems; ability to translate operational needs into product/engineering requirements.
• Strong operational background including new process launches, service delivery and strong at building operating models
• Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English.
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• At least 7+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals
• Experience with payments, risk, compliance, or financial industry operations

Preferred qualifications

• Demonstrated ability to run an operations center: capacity planning, scheduling, queue management, performance management, and quality programs
• Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks; able to independently review cases and guide frontline judgment
• Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and/or vendor partnerships
• Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact
• Strong analytics proficiency (building/owning dashboards; querying data directly) and comfort partnering deeply with data science/engineering
• Experience operating in a global, follow-the-sun model and partnering across time zones

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Brand Marketing team’s mission is to elevate the Stripe brand and build lasting affinity. Our mandate is to be the force multiplier of the brand and elevate our presence around the globe. We do this through uniquely ownable campaigns, partnerships, brand activations, and relevant storytelling—so we can connect with more people in deeper, more resonant ways.

What you’ll do

You will "quarterback" Stripe’s most high-visibility partnership ecosystems, specifically our flagship associations within golf and soccer. You will be responsible for translating contractual rights into unique brand activations and integrated campaigns that showcase our technology in action. While our field teams handle physical event activations, you will own the overall marketing strategy, rights negotiation, and brand storytelling. You’ll manage senior-level relationships with flagship partners, establish scalable operating models, and measure the halo effect of these partnerships on Stripe's global growth.

The ideal candidate

• Excels in leading and driving large, complex, global campaigns or programs
• Has strong analytics skills, with the ability to interpret, analyze, and communicate campaign performance across marketing and sales KPIs
• Works with and influences across cross-functional stakeholder groups, including senior sales, marketing, and product leaders
• Has a proven track record developing global campaigns and delivering campaign playbooks for international localization and execution
• Is a passionate advocate for their users/audiences/customers
• “Sees around corners”; anticipates and unblocks challenges, stays ahead of market/audience trends, and anticipates regional/country needs and nuance
• Understands modern storytelling and content trends, and can translate those into thoughtful, resonant campaign strategies
• Is agile, iterative, AI-fluent, and comfortable with ambiguity and high growth environments

Responsibilities

• Strategy & portfolio architecture: Define the overarching strategy for our golf and global football platforms. Identify opportunities to expand Stripe’s representation beyond traditional logo placement into deep brand and product-led storytelling.
• Flagship partner management: Lead senior-level ownership of key relationships (e.g., professional soccer clubs and major golf tours). Shape rights development and long-term value creation, ensuring Stripe’s products are integrated to support enterprise storytelling.
• Integrated brand & cross-channel storytelling: Lead the design and execution of multi-channel campaigns that turn partnership assets into world-class narratives. Advocate for creative choices that favor precision and insight over volume and cliché, ensuring our brand presence is as high-craft as our products.
• Cross-functional orchestration: Establish an operating model across Brand, Comms, Field Marketing, Sales, and Product. Ensure partnerships are not siloed but are actively fueling awareness, demand generation and sales goals.
• Commercial negotiation & renewals: Lead strategic input into negotiations to secure differentiated assets. Work with legal and finance to ensure our investments stay ahead of market trends.
• Measurement & optimization: Partner with research and finance teams to establish measurement frameworks that track brand health (awareness/sentiment) and down-funnel outcomes (pipeline impact).
• Autonomy & creative problem solving: Start work from a place of ambiguity, proactively building the "playbooks" that allow these partnerships to scale globally across different regions.

Who you are

• Experienced cross-functional leader: Strong track record in brand partnerships or campaign marketing, specifically leading complex, multi-stakeholder workstreams independently.
• Strategic thinker: Able to see the "big picture" and connect partnership goals to Stripe’s broader mission of increasing the GDP of the internet.
• High creative bar: You have a high degree of brand taste. You know how to make a partnership feel authentic to your target audience while still appealing to a global sports fan base.
• Integrated campaign lead: Deep expertise in planning and running high-impact, multi-channel campaigns. You know how to use paid media, social, and owned channels to amplify a physical activation into a global digital moment.
• Partnership & commercial expert: Proven ability to manage high-stakes properties (e.g., sports, entertainment, or tech) and multi-million dollar resource allocations, with a keen eye for contractual rights and value creation.
• Measurement-minded: Able to define meaningful brand KPIs and demonstrate how partnerships positively impact brand health, demand, and sales efficiency.
• Collaborative communicator: Skilled at navigating complex internal organizations and influencing senior stakeholders across different functions.
• Comfortable with ambiguity: Thrive in fast-growing environments, taking ownership to move projects forward and building scalable "playbooks" where they don’t yet exist.

Minimum requirements

• 8+ years of brand partnership or sponsorship marketing experience.
• Proven experience managing high-visibility global sponsorships and significant budgets.
• Demonstrated success in leading senior-level external relationships and cross-functional internal teams.
• Strong communication and influencing skills, with the ability to "quarterback" complex marketing campaigns and partnership deals.
• Experience at a high-growth tech company (FinTech or SaaS preferred).

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

What we do: The Credit Risk Strategy protects Stripe by managing the end-to-end credit risk of our largest and most complex users. 

How we do it: We leverage deep underwriting expertise and data-driven stress heuristics to make informed decisions at every stage of the user lifecycle—from onboarding to loss recovery. Our Goal: Enabling Stripe’s growth by making confident, calibrated decisions on our highest-exposure users.

What you’ll do: As the Manager of the APAC Credit Risk Strategy Team, you will lead a group of high-performing and tenured underwriters/Credit Strategists responsible for Stripe’s most significant financial exposures. You aren't just managing a queue; you are building the framework that allows Stripe to say "yes" to complex, multi-billion dollar businesses while keeping our balance sheet secure.

Responsibilities

• Lead a Specialized Team: Coach and mentor a world-class team of commercial underwriters and Credit Strategists. You’ll be responsible for their professional growth and for fostering a culture of rigorous, data-driven credit judgment.
• Own the E2E Credit Risk Lifecycle: Oversee the team’s execution across all critical decision points—from high-stakes New User Onboarding and Contract Negotiations to Reactive Stress Reviews and Loss Recovery.
• Strategic Stakeholder Partnership: Act as a key advisor to Sales, Risk Strategy, Risk Policy and Bank Partners. You will navigate complex Bank Concurrences and Waivers, ensuring our risk appetite aligns with both internal goals and external partner requirements.
• Drive Operational Excellence: Work closely with our Credit Ops and SDC teams to implement efficient and effective review processes while providing constructive feedback to improve procedures. You will identify gaps in our current processes and build the organizational infrastructure needed to support Stripe’s evolving product suite.
• High-Stakes Decisioning: Serve as an escalation point for ad-hoc credit reviews and referrals, making informed judgments on Stripe’s largest and riskiest users during volatile market conditions or incidents.
• Systems Thinking: Deeply understand our performance metrics including loss trends and leading indicators. Analyze account activity and monitor portfolio trends to identify opportunities for Stripe to reduce potential credit losses. Understand our current credit controls and strategies to identify opportunities for improvement. Work closely with our core risk team to mitigate potential risks with specific users.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A coach and mentor dedicated to nurturing talent and helping team members perform at their best
• 12+ years experience in commercial underwriting and/or financial analysis across multiple geographies in APAC
• Has comprehensive knowledge of accounting principles (GAAP & IFRS), financial analysis, cash flow analysis, and comfort with reading and interpreting financial statements
• Ability to comfortably interact with the CFOs and CEOs of our top merchants
• Strong collaboration, communication, and relationship building skills, with an ability to influence stakeholders across organizations and borders
• Experience recruiting, developing, and managing diverse and high-performing teams
• Decisive, yet open to learning: you will make many critical decisions every day, even with the knowledge that you will be wrong some of the time
• Excellent communicator who is able to convey complex ideas succinctly
• Experience working cross-functionally across multiple teams and time zones

Preferred qualifications

• Strong data visualization skills and a willingness to use data and AI tools to analyze and make decisions on the portfolio
• Experienced working in tech, or in another fast-paced, high-growth environment
• Experience working with Greater China merchants as this individual will be working with merchants based in the Greater China region
• Experience working in a matrix org structure
• Experience working with Engineering, Product and Ops teams

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Bridge, a Stripe company, is a rapidly growing business and the number of developers integrating our APIs is growing quickly. We provide Slack-based support to our developers on a wide range of topics in close partnership with our internal engineering team. We’re a small but mighty team that’s expanding global coverage and is looking to make our first Product Support Specialists hires in Mexico City.

About the team

In this role, you’ll be working directly with developers integrating Bridge APIs and helping them resolve their issues. You will take ownership of complex, technical user issues and work across teams to resolve them. As part of the team, you’ll have a big impact to grow the Product Support operation and enhance various aspects such as capacity planning and forecasting, operational tools and systems, workflow optimization and automation, metrics and reporting, quality control, and more.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

• Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation.
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
• Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
• Lead continuous improvement initiatives aimed at hitting key performance metrics.
• Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
• Constantly challenge the status quo and push for innovation in user support strategies and operational processes. 

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 1-5 years of experience in a customer support role. 
• You have a user first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbally.
• You excel in analytical thinking and problem solving.
• You might have prior experience in customer service or internal/external user facing operations processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges.
• You have a process-oriented mindset and ability to get things done.
• You enjoy working in an in-office environment with strong cross team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.
• You are humble and have a proven track record for working well across teams and with external partners.
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening. 

Preferred qualifications

• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations.
• Prior experience with cryptocurrency support.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do 

Responsibilities

• Troubleshoot and solve external user issues
• Communicate resolutions to end users in English
• Analyze our processes and instigate changes to help scale our operations and improve user experience 
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features 
• Gain unique insights into how thousands of businesses on Stripe scale and operate 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization 
• Be a part of building a brand new team and operational culture for Stripe 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbal
• You have business proficiency in written and spoken English 
• You excel in analytical thinking and problem solving
• You might have prior experience in customer service or internal/external user facing operations
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred Qualifications

• Prior experience or knowledge in user support 
• Prior experience working on projects or process improvement initiatives 
• Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company’s bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users.

Responsibilities

• Work with merchants, from successful venture-backed startups to well established institutions; evaluating their business models and financial statements
• Help manage Stripe’s portfolio by developing a deep understanding of risk across industries, geographies, and operating models
• Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment
• Utilize analytics to optimize strategies which can be enforced across Stripe’s portfolio
• Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization 
• Be a part of building a brand new team and operational culture for Stripe 
• Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• A minimum of 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling and cash flow forecasting 
• Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks
• Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries
• You excel in analytical thinking and problem solving
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a quick-moving environment
• You are humble and have a proven track record for working well across teams and with external partners
• You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

• Proficiency in SQL or other data analysis tools
• The ability and desire to challenge the status quo

At Shakepay, we’re on a mission to usher in the Bitcoin golden age. We’re reimagining financial services to give every Canadian their fair shake.

Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!

About Shakepay

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. 

We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with $44M in funding. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

Risk Operations Lead

As Risk Operations Lead, your mission will be to implement best in class risk management across our platform and products from the ground up. You will lead a high performing team, drive the strategy around how Shakepay should manage risk and are excited to help architect Shakepay’s risk infrastructure. You are excellent at both managing day-to-day risk operations and high level risk strategy.You have a keen interest in our customer experience, balancing risk mitigation and user experience. You work closely with design and engineering to scale fraud prevention at Shakepay.

You will

• Lead the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, and financial risk while enabling scalable growth and best-in-class customer experience.
• Own workload management within fraud operations, team capacity and roadmap planning 
• Partner closely with data science to develop scalable detection systems, experimentation frameworks, and risk decisioning strategies.
• Be an enabler of growth by implementing an effective risk management strategy that balances customer friction with fraud detection and operational complexity. 
• Partner closely with our product teams to ensure fraud and risk controls are a key consideration for all product launches.
• Drive the risk management technology strategy by partnering with engineering and design to create a detection framework that mitigates losses and protects our user base.
• Build cohesive and comprehensive fraud insight reporting to drive operational efficiencies, rule optimizations and business communications.
• Develop and implement risk management policies and procedures that simplify cross-functional operations.
• Scale fraud operations by breaking down silos across all current and future financial services products while maintaining close collaboration with our operations, customer support and compliance teams. 
• Champion improvements to the user experience around fraud and security controls in the customer journey. 
• Oversee the management of vendor relationships, ensuring cost-effective sourcing and quality of service.
• Create accountability within your team, lead by example and create a strong performance-oriented culture. 

Must have

• 5+ years of full-time experience in risk management at a fintech company.
• Experience with industry fraud prevention tools and technology.
• Experience building scalable, technology-enabled risk operations in a high-growth environment.
• Strong intuition for balancing automation, controls, and customer experience.
• Strong ability to build and maintain relationships with vendors and key stakeholders at all levels across the organization.
• Capable leader with a passion for developing high performance teams.
• Strong collaboration skills with technical teams (engineering, data & product).
• Track record of facilitating a data-driven culture.
• You thrive in a fast-paced environment. 

Nice to have

• Quantitative background in data, statistics, mathematics, or related disciplines.
• Experience with machine learning, especially in a risk management function.
• Previous experience in consumer banking.

Why join us?

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.

Perks and benefits

• 🤝 Be an owner - Every employee has stock options as part of their total compensation 
• 🥅 Reach your goals - Yearly salary assessments 
• 🦷 Health & wellness :  Access to comprehensive health and dental coverage, including health and wellness spending accounts. 
• 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other  

The base salary range for this position is $160k–220k CAD. Base pay may vary based on factors such as years of experience, skills and qualifications. Additionally, employees are eligible for equity,  pay increases based on performance, benefits including health and dental care, and paid time off. 

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

We use technology, including artificial intelligence (AI), to support certain parts of our hiring process. This can include tools that assist with scheduling, application review, candidate communications, and generating interview notes, guides, or summaries so our team can stay focused on the conversation. All hiring decisions are made by our hiring team.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Fraud Operations team focuses on resolving customer issues while reducing financial risk across our products. The team investigates and resolves fraud-related alerts, ensuring accurate and timely outcomes for customers. You will work closely with partners in Product, Engineering, Legal, Compliance, and Customer Experience to improve processes and maintain reliable operations. We are committed to building efficient systems and delivering a strong customer experience!

As a Senior Fraud Operations Specialist, you will review fraud alerts tied to account activity throughout the customer lifecycle, including onboarding. You will follow established procedures to assess risk, document decisions, and take appropriate remediation actions when needed. You will also communicate directly with customers to gather information, provide updates, and resolve concerns. Your work will help protect customers while maintaining a high standard of accuracy and service!

This role is based in our Denver, CO office(s), with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

What you’ll do

• You review fraud alerts tied to account activity during onboarding and throughout the account lifecycle
• You document investigation findings and clearly explain the rationale behind each decision
• You communicate with customers to request information, provide updates, and resolve concerns in a timely manner
• You take appropriate actions to mitigate risk based on investigation outcomes
• You utilize AI tools to boost efficiency and output, drive process improvements, and find unique solutions

What you bring

• You have 5+ years of experience in fraud operations, KYC, or a related field, or equivalent practical experience
• You communicate clearly in both written and verbal formats, especially when explaining complex topics
• You analyze issues and develop practical solutions, including improving workflows or tools
• You collaborate effectively with teams such as product, engineering, legal, compliance, and financial crimes

This position is restricted to US citizens or lawful permanent residents due to legal requirements.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

The Opportunity

We are currently seeking highly motivated individuals for a full-time position as an Operations Manager in one of our fulfillment centers. As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor. This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics. We are looking for candidates who are eager to take on this challenge, be part of our dynamic and innovative organization, and make a lasting impact on the industry.

You Will

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth.
• Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture and boost employee morale.
• Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage.
• Serve as a key member of the Operations team, holding the position of Operations Manager in one of our largest fulfillment centers nationwide.
• Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction.
• Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network to enhance efficiency and reduce errors.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned, ensuring standardized and optimized processes.
• Work closely with the Growth and Engineering teams, prioritizing the resolution of systemic problems and driving continuous improvement initiatives.
• Own CPU and cost metrics. 

You Should Have

• A minimum of 4 years of experience managing a team of 4 or more salaried individuals.
• Physical capability to lift up to 49 pounds with or without reasonable accommodation.
• Willingness and ability to frequently engage in physically demanding tasks such as pushing, pulling, squatting, bending, and reaching.
• Ability to stand/walk for extended periods, typically up to 10-12 hours.
• Comfort working in an environment with varying noise levels

#LI-onsite

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The Account Operations team is responsible for ensuring accurate, compliant, and timely handling of customer account activity across the brokerage lifecycle. This team supports account onboarding, maintenance, restrictions, and asset movements while partnering closely with teams such as Customer Experience, Risk, Compliance, Legal, and Brokerage Operations. The work directly supports customer trust by ensuring account actions are handled correctly and consistently. We focus on precision, accountability, and continuous improvement to support scale and quality outcomes!

As an Account Operations Lead, you will review and process complex account workflows while ensuring compliance with regulatory requirements and internal policies. You will handle sensitive account scenarios, resolve escalations, and maintain high standards for accuracy and documentation. This role requires strong judgment and the ability to interpret policies to support consistent decisions. You will also contribute to improving processes, documentation, and tools used by the broader team.

This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. 

Applications for this role will be accepted through May 7th, 2026. Please connect with your recruiter for more information about this role’s application window.

What you’ll do

• You review and process account cases across onboarding, maintenance, restrictions, and asset movements in line with documented procedures and service level agreements
• You handle complex scenarios such as estates, powers of attorney, and divorce-related distributions, escalating appropriately when needed
• You investigate and resolve escalations from Customer Experience, Risk, Compliance, Legal, Supervision, and related teams
• You ensure adherence to written supervisory procedures, internal controls, and documentation standards in all case handling
• You identify process gaps, document findings, and propose improvements to workflows, tools, and internal documentation

What you bring

• You hold active FINRA Series 7 and Series 63 licenses, with Series 24 preferred
• You apply strong analytical skills to interpret policies, procedures, and regulatory requirements in real scenarios
• You manage multiple workstreams and consistently meet defined service level and quality targets
• You bring experience in brokerage account operations such as onboarding, KYC/CIP, account maintenance, restrictions, or asset transfers
• You communicate clearly in writing and verbally, documenting decisions and rationale with accuracy

This position is restricted to US citizens or lawful permanent residents due to legal requirements.

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.