Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.
What you’ll do
In this role, you will lead and build the Bridge Financial Crimes Operations team, which was established following Stripe’s acquisition. You will manage a team of Operations Associates dedicated to mitigating financial crime risks specifically for Bridge customers and end-users. Your main focus will be guiding the team through critical Anti-Money Laundering (AML) reviews. This includes overseeing the validation of customer and end-user data and documentation, analyzing transactions and on-chain activity, and assessing customer behavior to effectively detect and prevent money laundering and other financial crimes within the Bridge ecosystem.
The Financial Crimes Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.
Responsibilities
- Set a clear strategic vision for the Bridge team and build the path to execute it in both the short and long-term, ensuring alignment with overall Financial Crimes and company objectives
- Recruit, manage, and develop a high-performing team of in-office Financial Crimes Operations Associates, fostering a collaborative, inclusive, and results-oriented environment
- Guide your team in conducting thorough financial crimes investigations (including AML and Terrorism Financing) by analyzing accounts and transactional data to effectively identify and mitigate risks
- Proactively identify gaps and opportunities, leading initiatives to enhance systems and scale operations to address emerging financial crime risks
- Collaborate with and influence cross-functional stakeholders (e.g., Risk, Compliance, Product, Engineering, Legal) to optimize user experience, improve processes, and mitigate risks
- Cultivate a team culture aligned with Stripe’s values, ensuring engagement and professional growth through structured feedback, coaching, mentoring, and advocacy
- Utilize data to analyze performance, identify trends, conduct root cause analysis, and make informed decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of direct people management experience within financial crimes (AML, Sanctions, Fraud), risk, compliance, or related operations functions
- Expertise in AML regulations (such as BSA/Patriot Act, EU Anti-Money Laundering Directives), financial crime typologies (money laundering, terrorism financing), sanctions regimes (OFAC), associated controls/processes (including KYC/KYB), and best practices for investigations and risk mitigation
- Operational background with demonstrated experience in driving process improvements, managing performance against SLAs/metrics, and scaling operations
- Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans
- Ability to analyze performance data, identify trends, and make data-driven decisions
- Excellent written and verbal communication skills in English and Spanish
Preferred qualifications
- Industry certifications such as ACAMS, ICA, CFCS, or similar
- Knowledge of, or experience working with, financial crime technology stacks (e.g., transaction monitoring systems, case management tools, screening solutions)
- Strong understanding of cryptocurrency financial crime risks, particularly related to stablecoins
- Experience collaborating closely with Product or Engineering teams to enhance tools and systems
- Experience working in a fast-paced, high-growth technology company, particularly within payments, e-commerce, or fintech
- Experience building and scaling new teams or functions
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support Operations (PSO) team plays a key role in efficiently solving our users’ issues. As part of our PSO team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible.
What you’ll do
In this role, you will be managing up to 6 Operations Associates and act as their primary point of contact for performance management, coaching and planning. The Associates under your management are responsible for resolving our users’ most challenging and impactful issues, providing exceptional user experience, and contributing to the overall user satisfaction.
To be a fit, you will have a coaching mindset, proven ability to communicate at different levels, a track record of driving operational performance, possess a deep expertise in customer service, and a passion for inspiring a team to deliver an incredible user experience.
Responsibilities
- Guide your team in troubleshooting and solving external user issues
- Ongoing management of the operational performance of your team to deliver KPIs
- Help scale our operations and improve user experience by identifying process improvements
- Manage capacity and scheduling, dividing and assigning work between team members
- Ensure your team has all the skills and resources needed to be successful in their role
- Set clear goals and expectations for individual and team performance
- Foster a culture of continuous improvement to refine team processes and procedures
- Support recruitment and hiring initiatives
- Coach and mentor individuals to meet career goals via structured career development conversations
- Provide continuous performance feedback and facilitate periodic formal performance reviews
- Drive and own initiatives that make the team a warm and welcoming place to work
- Keep the team engaged and motivated towards their work
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Experience coaching/leading Customer Service teams and managing performance
- Experience mentoring others and are able to constructively provide feedback to others
- Proven ability to be a subject matter expert in Product Support operations
- Ability to work cross functionally to deliver best results and promote partnership
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
Preferred qualifications
- Experience in delivering weekly and monthly business metrics and reporting
- Experience in new process launch and continuous improvement
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.
What you’ll do
You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. In-person support is required as well as setting up desks and managing/auditing peripherals.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, email, Slack or ticketing system.
- Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors.
- Walk customers through problem-solving processes and follow up to ensure issues have been resolved.
- Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
- Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
- Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
- Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
- Assist with new hire onboarding and training curriculum
- Update, and maintain detailed external and internal IT documentation
- Onboard and support third-party vendors and/or contractors
- Contribute to shared global IT off-boarding tasks and responsibilities
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team.
- Create and update technology documentation for internal IT teams and for Scale employees.
Who you are
You have the ability to take initiative on tickets and contribute to project design and implementation. You are skilled at writing, updating and maintaining technical documentation and sending directed communications. You are comfortable working as an individual contributor on a global team that is driving towards a common goal. You will best succeed in this role by leading on things you are passionate about while supporting others in their passion.
You love problem solving and collaborating with others to provide world class support. Being the best fit for this position means you are both humble and confident. You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Possess 2+ years of experience in IT HelpDesk experience
- Possess strong working knowledge of Apple systems and software
- Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
- Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
- Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
- Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
- Able to independently manage and prioritize workload and projects
- Possess outstanding interpersonal and communication skills
- Is empathetic, humble, and possess a strong focus on customer service
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As a Community Operations leader, you’ll help deliver an excellent support experience through social media and community forums for users ranging from startups to Fortune 500 companies. You’ll join a collaborative global team, help shape the Community Ops function at Stripe, and play a key role in growing the team. Community Ops team supports users in nontraditional ways, including resolving issues on social channels, handling escalations, and improving feedback loops to enhance the overall user experience. The team also contributes to broader operations and company-wide initiatives.
In this role, you will recruit, manage, and develop a team of Operations Associates supporting users through social channels & user escalation fastlanes. You’ll foster team satisfaction and performance through feedback, coaching, mentoring, and advocacy, while setting goals and using metrics to drive results. You should bring a strong operations mindset, move quickly, and be passionate about delivering an exceptional user experience
Responsibilities
- Recruit, manage, coach, and develop a new team of in-office Operations Associates
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
- Ability to periodically work a weekend day for which you will receive a weekday off; the team operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Experience in building and scaling new teams from zero
- Strong operational background including experience with new process launches and service delivery in a high growth technology company
- Demonstrated knowledge and expertise of Social Care platforms
- Background in Crisis Management, Trust & Safety, User or Risk Operations.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Product Support team ensures Stripe’s users receive fast, reliable, and high-quality support across Stripe’s growing suite of products. The team partners closely with cross-functional teams to solve complex issues, improve support workflows, and continuously raise the bar on operational excellence and user experience.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
We are looking for a dynamic and forward-thinking leader with a passion for solving complex, global user issues, redefining what operational excellence looks like, and driving an AI-first culture. You will play a front-line role in helping some of Stripe's top users accelerate their growth and ensure an unmatched customer experience when dealing with Stripe.
In this role, you will recruit, manage, and develop a team of Operations Associates focused on user support. You will be responsible for driving team engagement and motivation through consistent feedback, coaching, mentoring, and advocacy within the organization. This includes developing and executing tactics that enable the team to reach its goals, using data and metrics to measure performance and continuously raise the bar. You'll be a strong fit if you have the grit to get things moving, a sharp operational mindset, and a genuine passion for developing the people around you.
Responsibilities
- Recruit, manage, coach, and develop a team of in-office Operations Associates
- Drive strong operational performance through operational rigor, process improvement, and hands-on coaching, balancing a strong users-first mindset with speed and innovation
- Cultivate a "what got us here will not get us there" mindset through continuous identification of process improvements and AI-first thinking
- Planning for the unplanned: apply a "see around the corners" approach to capacity management, ensuring strong oversight of volume and user trends while anticipating curveballs before they impact the user experience
- Own on-the-floor tactics as well as strategic initiatives to deliver on the Enterprise Roadmap
- Set clear goals and direction, and provide regular feedback on team members' performance
- Be data-driven in your analysis of performance and in your decision making
- Build an environment rooted in trust and transparency with the goal of creating a "talent hub" where people develop and thrive, representing a strong talent pipeline for the rest of the organization
- Be a role model at work and in life, inspiring your team and peers to do things smarter and aim higher
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 5+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- An ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement, innovation and AI
- Ability to periodically work a weekend day for which you will receive a weekday off; Product Support operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Proven experience building and scaling teams, including hiring, developing, and retaining top talent
- Strong operational background with hands-on experience launching new processes and delivering best-in-class service in a high-growth technology environment
- Demonstrated ability to anticipate operational challenges, think around corners, and build proactive solutions before issues arise
- Track record of driving continuous improvement and challenging the status quo — comfortable asking "what got us here, won't get us there"
- AI fluency and an AI-first mindset: experience leveraging AI tools to drive operational efficiency, improve team performance, or enhance the customer experience
- Ability to operate across both tactical and strategic levels — equally comfortable on the floor with the team and in the room shaping the roadmap
- Strong data-driven decision making skills with experience using metrics to manage team performance and drive outcomes
- Proven ability to build high-trust, high-engagement team cultures that serve as a talent pipeline for the broader organization
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.
The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space
Responsibilities
- Conduct a wide variety of analyses, including:
- Conducting screening (“watchlist” and “keyword”) reviews on merchants as part of Stripe’s sanctions program
- Analyzing and investigating accounts for exposure to both listed persons and high-risk/prohibited jurisdictions
- Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements
- Conduct in-depth open source research as part of Sanctions reviews, including in the open web, corporate registries, governmental databases, and social media platforms, to understand the use case and appropriately assess the relevant sanctions and financial crimes risk
- Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions
- Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties
- Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of experience in Sanctions roles
- Experience conducting in-depth open source research across a wide range of information sources, including the web and global social media platforms
- General awareness of money laundering, terrorism financing, and sanctions trends and regulatory developments
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes
- Excellent English written, spoken and interpersonal skills,
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Self-disciplined, diligent, proactive and detail oriented
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Ready to apply?
Apply to Stripe
Who we are
About Stripe
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.
We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About the team
Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Each day, bad actors disrupt the trust and safety of the internet and increase the barrier of entry for online businesses. The Financial Crimes team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in money laundering or other financial crimes.
What you’ll do
We are looking for someone who is passionate about fighting financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for conducting investigations and making account-level judgments and recommendations for regulatory reporting. You will be confident in looking through data, assessing various indicators, and making judgements on your findings.
The right candidate for this role will have experience in financial crimes compliance, preferably within the fintech or e-commerce space.
Responsibilities
- Conduct decision reviews for Enhanced Due Diligence (EDD) and Politically-exposed Persons (PEP) ,
- Understand complex regulatory and compliance requirements within the financial services space and complete analyses in accordance with these requirements
- Analyze complex problem and exercising sound analytical judgment on investigation resolutions or decisions
- Perform assignments/tasks of high complexity and resolving incoming requests from internal Stripe teams, financial partners, or other parties
- Adhere closely to process documentation and draft clear and concise investigative summaries and analyses, including draft regulatory reports for submission
- Be a part of building a brand new team and operational culture for Stripe
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of experience in financial crimes, AML, EDD or PEP roles
- Experience conducting in-depth user KYC, nature of business, adverse media, high risk country / business sector reviews in EDD work flows
- Experience reviewing PEP and user alert details, understanding mitigation factors and making determinations / escalations
- General awareness of money laundering, terrorism financing, and/or sanctions trends and regulatory developments
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Ability to clearly record by writing the rationale & documenting the evidence of the decision making process about the match being positive or false for analytical, presentation, and audit purposes
- Excellent written, spoken and interpersonal skills,
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Self-disciplined, diligent, proactive and detail oriented
- The SDC operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Knowledge in payments and the fintech industry
- Familiarity with SQL and ability to use template or pre-made SQL queries as part of investigations
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals
What you’ll do
As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.
Responsibilities
- Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
- Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
- Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
- Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
- Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
- Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
- Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
- Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
- Advocate for meaningful product and process improvements that deliver lasting operational impact
- Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
- Proven experience coaching and leading operations teams with a track record of managing and improving performance
- Experience mentoring others and delivering constructive, growth-oriented feedback
- Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
- Demonstrated subject matter expertise in Risk Operations
- Ability to work cross-functionally to deliver results and build strong partnerships
- Exemplary planning, prioritization, and time management skills
- Excellent written and verbal communication skills
- Fluency in both English and Spanish
Preferred qualifications
- Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
- Experience managing risk events and identifying at-risk scenarios within operational systems
- Experience leading or contributing to cross-departmental or transformational initiatives
- Familiarity with operational tools such as Jira and incident management workflows
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Employee Relations and HR Compliance team is a relatively new center of excellence here at Stripe. We are striving to build a respectful, balanced, well-skilled team focused on enabling the People team, managers, and ICs to navigate challenging career moments while balancing compliance, empathy, and risk, resulting in success and engagement for all.
What you’ll do
We are looking for an Employee Relations Partner to join our team at Stripe. This individual will have deep subject knowledge and expertise in employee relations and will be an instrumental part of the team, focusing on improving and implementing frameworks, guidelines, approaches, and best practices. The Employee Relations Partner will be highly cross functional and collaborative, partnering to inform and support Stripes and their managers.
Responsibilities
Case Management
- Provide support to or personally lead medium to high complexity employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation
- Guide escalated performance management cases, supporting our People Partner and People Specialist teams
- Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with operating principles, policies, and appropriate local laws
Advising
- Counsel People Partners, People Specialists, and business leaders on ER issues, trends and risks to foster sound business decisions. As needed, advise on cross-people team projects
- Ensure that optimal decisions are made by leaders, People Partners/Specialists and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy
- Collect, analyze, interpret and make recommendations on ER related data
Other Projects
-
- Conduct training for leaders, managers, employees, People Partners, People Specialists, Talent Partners, and other stakeholders
- Establish best practices for working within an organized case management system (HR Acuity preferred) and ensure that we are leveraging data and insights from the system to inform our approach to employee relations
- Other projects as assigned
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Bachelor’s degree required; JD, MBA, or other Advanced Degree preferred
- 3-5 years of Employee Relations/Human Resources or equivalent experience managing complex global investigations
- Superior written oral communication skills
- Ability to be discreet and maintain confidentiality is required
- Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
- Strong analytical skills and experienced decision maker who uses good reasoning and sound judgment required
- Must be able to work under pressure and deal with complex issues, while maintaining composure
- Ability to remain positive, collaborative, and objective while under pressure
- Proven track record of positively influencing leaders, teams, and stakeholders
- Ability to be a coach, mentor, advise, and partner with stakeholders at varying levels of seniority
- Strong knowledge of ER, labor relations, training, and conflict resolution, along with direct experience leading complex global investigations at all levels, including executive level
- Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations in the United States
- Open to travel, as some travel may be required
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Responsibilities
- Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
- Conduct investigations on merchant accounts to support financial partner requirements
- Assess risk factors and trends of potentially fraudulent activity
- Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
- Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
- Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Some experience in fraud analysis, fraud investigations, or fraud operations
- Experience using data to make assessments/judgements
- A team-focused mentality and effective problem solving skills
- The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
- You have availability to work 100% in office
- You're willing to periodically work a weekend (remotely) for which you will be compensated with week days off
Preferred qualifications
- Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
- Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
- Prior fraud experience across multiple industries/verticals
- Experience in a high growth technology company
- Experience working from a queue
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
The credit risk operations team plays a critical role in ensuring a healthy financial ecosystem for businesses around the world. This team will directly impact the company’s bottom line and growth capabilities by supporting new and emerging businesses. The Credit Operations team is responsible for conducting credit risk assessments, underwriting small and mid-size users, and proposing mitigation strategies that enable Stripe to take smart risks for our users.
Responsibilities
- Work with merchants, from successful venture-backed startups to well established institutions; evaluating their business models and financial statements
- Help manage Stripe’s portfolio by developing a deep understanding of risk across industries, geographies, and operating models
- Identify differing risks of complex business models and enforce appropriate loss mitigation actions based on your assessment
- Utilize analytics to optimize strategies which can be enforced across Stripe’s portfolio
- Identify risk factors and trends and further report these identifiers to the wider risk team to ensure consistency in partnership
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- A minimum of 1+ years of experience with knowledge of commercial credit underwriting, financial risk modeling and cash flow forecasting
- Ability to transform business and financial data into a cohesive narrative that outlines potential credit risks
- Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries
- You excel in analytical thinking and problem solving
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Proficiency in SQL or other data analysis tools
- The ability and desire to challenge the status quo
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About the team
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.
Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.
What you’ll do
As a Collections Specialist for Stripe Capital, you will provide surprisingly great, empathetic, and strategic support to Stripe Capital merchants who have missed payments. You will manage a collections queue of overdue users, reaching out by phone, email and SMS to assist them getting their business back on track. With high EQ and a genuine desire to help their businesses succeed, you’ll ensure a positive experience on Stripe while also protecting Stripe’s ability to offer more loans to more merchants.
Perhaps most importantly, you’ll be expected to make process and product recommendations to improve users’ Collections experience and enable Stripe to offer more loans to more businesses. As an expert resource for the Capital product and engineering team, as well as risk, support and other functions across Stripe, you will work with these stakeholders to advocate for and in some cases drive those product and process enhancements.
Responsibilities
- Manage multiple delinquent accounts for debt collection efforts
- Keep track of assigned accounts to identify outstanding debts
- Plan a course of action to recover outstanding payments
- Negotiate payoff deadlines or payment plans
- Handle merchant questions or complaints
- Investigate and resolve discrepancies in payments or accounts
- Propose process, tooling, and product enhancements to improve the Collections experience for Stripe merchants
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Requirements
- Office and database software skills
- Ability to pick up new tooling and technology quickly
- Ability to explain complex financial topics succinctly and clearly (eg, the collection experience to other teams within Stripe)
- Multi-tasking, time management, and prioritization skills
- Ability to grasp and navigate relevant legal requirements
- Ability to work independently, with strong attention to detail
- Negotiation and conflict resolution skills
- Strong written and verbal communication skills
Ready to apply?
Apply to Stripe
Who we are
About Stripe
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.
We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About Bridge Operations and the Team
As Stripe’s user base and global footprint grow dramatically, especially as crypto and stablecoins fundamentally change the way money is transferred, Stripe acquired Bridge to leverage its stablecoin infrastructure for global payments. Stablecoins facilitate faster, cheaper, and more efficient transactions than traditional methods, which creates unique compliance challenges.
The Bridge Operations strategy provides operational leverage and expands Stripe’s portfolio of operational capabilities to support the scaled needs in this rapidly evolving space. This role will be part of the AML Team within the Financial Crimes organization in Bridge Operations that is accountable for monitoring, investigating, and reporting suspicious activity indicative of money laundering and other financial crimes.
What you’ll do
We are looking for an investigator who is passionate about financial crimes, the intricacies of blockchain analysis, and is comfortable operating in ambiguity to solve complex puzzles. You will be responsible for applying your crypto expertise to the core AML function for our Bridge platform.
Responsibilities:
- Conduct comprehensive AML Investigations from beginning to end, specializing in activity involving cryptocurrency, stablecoins, and associated fiat on/off-ramps.
- Utilize blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic, etc.) to map, trace, and analyze transaction flows on various distributed ledgers.
- Conduct thorough open-source intelligence (OSINT) and public records research to support the identification of bad actors and illicit financial networks.
- Draft and file high-quality, defensible Suspicious Activity / Transaction Reports (SARs / STRs) with various Financial Intelligence Units based on the investigative findings.
- Review and disposition high-risk Transaction Monitoring alerts with a specific focus on crypto-related financial crime typologies.
- Document in detail the rationale for the investigative process and recommendations, ensuring full compliance and audit readiness.
- Maintain operational excellence across various workstreams and demonstrate sound judgment in navigating non-binary, high-risk decisions.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role.
Minimum requirements:
- 2+ years of analytical or investigative experience in financial crimes, AML, risk, or fraud, with at least 2 years focused specifically on crypto/blockchain financial crime.
- Demonstrated experience using blockchain analytics tools (Chainalysis, TRM, Elliptic, etc.) or other tools to map, trace, and analyze blockchain transactions.
- Proven ability to draft and file high-quality SARs/STRs based on complex financial and crypto investigations.
- Strong research, writing, and analytical skills, with a focus on OSINT methodologies.
- Ability to demonstrate a strong understanding of financial crime typologies and patterns utilized to exploit financial institutions, particularly in the crypto ecosystem.
- Ability to synthesize large amounts of data (including on-chain and off-chain transaction data) and identify key trends.
- Strong English written and verbal capabilities.
Preferred qualifications:
- ACAMS or similar certification.
- Previous experience working in a Compliance function within a FinTech, Virtual Asset Service Provider (VASP), or similar regulated entity.
- Knowledge of global stablecoin regulatory frameworks.
- Proficiency in English
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As an analyst on the Payments Health Operations team you will be charged with monitoring and maintaining payments performance for Stripe’s largest users. This will include triaging, investigating, and responding to detected regressions in authentication and cost rates, providing in depth analysis of performance degradations, answering queries from our product support and technical account management team, and engagement with users and other teams at Stripe to help ensure our users are maximizing their acceptance rates, and minimizing their costs and fraud.
You will work at the core of Stripe's platform, ensuring the reliability of our payments stack and the health of the broader ecosystem. Technical Operations roles in Payments are a dynamic and key component of Stripe's success. Focused on financial partner integrations and funds flow expansion, we sit at the intersection of product/platform engineers and financial partners, connecting them to ensure that everyone thrives and nothing is lost in translation.
Responsibilities
- Monitor authorization rates and performance for large users, responding to alerts of degradation, triaging and investigating the cause, and communicating your findings to the account team, banking partners, and card networks.
- Analyze cost checkers to ensure our cost models accuracy.
- Respond to performance inquiries from technical account managers, product support teams, and other internal stripe teams.
- Interface with Stripe’s financial partners across the world to communicate operational breakages and help drive resolutions.
- Provide fast, accurate responses to complex support inquiries from partners.
- Partner with internal and external teams to validate the accuracy of Stripe’s financial data.
- Introduce data and process efficiencies to meet the scale and speed of Stripe.
- Identify and automate inefficient operational processes to reduce manual workloads.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Have at least 1 year experience in a technical role, with experience in writing SQL queries to query relational databases.
- Have experience navigating the nuanced complexity of financial systems and solving large scale, technical challenges.
- Have strong analytical skills to investigate, prioritize, and identify the root cause of issues.
- Have experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders.
- Are comfortable operating independently and thrive in a fast-paced environment to deliver results, with an ability to establish priorities and reliably execute against time-sensitive deadlines.
- Have experience identifying and triaging technical issues.
- Demonstrated track record of process improvement and proactive problem solving.
- Excellent written and verbal communication skills in both English and Spanish.
Preferred qualifications
- Payments expertise (working with financial partners, optimizing processing errors, managing payment costs).
- Experience operating in a high growth technology company.
- Python or Scala knowledge.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. The People Consultant team helps to drive those efforts across our Tech, Core, and Business Organizations. This includes supporting our leaders and managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, using data to develop best practices from first principles.
What you’ll do
As a People Consultant, you’ll help make Stripe a great place to work and grow. You’ll work with business leaders, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people succeed.
Responsibilities
- Partner with and advise front line managers on all things people-related, including performance management and coaching, career development, employee relations, leveling and team effectiveness with a strong focus on belonging and inclusivity
- Advise and consult front line management on Stripe People policies and best practices, in collaboration with fellow People team members and counsel as necessary
- Partner directly with People Partners (HRBPs), managers, and leaders on wider organizational strategy and initiatives, including reorganizations
- Facilitate smooth roll out of key People programs, including front line manager support for performance review cycles, compensation cycles, employee engagement surveys and ad hoc programs
- Analyze and present on organizational health trends and insights to managers and leaders; manage tracking and reporting of some key people data to inform team strategy
- Ensure excellent employee experience through key life cycle stages including the departure processes
- Work with legal counsel and external consultants to help ensure Stripe’s compliance with local labor regulations
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum of 5+ years of HR experience; at least 2-3 years in a client facing HR role (e.g. HR Business Partner, Employee Relations partner)
- Experience partnering directly with managers on performance management, manager coaching, employee relations, team health, and team culture
- Strong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions’ implementation
- Experience utilizing company policies and practices to determine appropriate recommendations for action
- Exceptional communication skills, both written and verbal
- Strong working knowledge of employment legislation and practices in Mexico
Preferred qualifications
- Experience working in a fast paced, growing environment, preferably in a technology company or a large scale organization
- Project management skills, with an ability to design and execute clear processes while successfully engaging peers and stakeholders to deliver work on schedule
- Proven ability to identify areas for improvement and escalate recurring themes to key decision makers when needed
Ready to apply?
Apply to Stripe
Who we are
About Stripe
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet.
We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About the team
This role will be part of the Anti Money Laundering (AML) Team within the Financial Crimes organization in SDC that is accountable for monitoring, investigating and reporting suspicious activity indicative of money laundering and other financial crimes.
What you’ll do
We are looking for someone who is passionate about financial crimes and solving the puzzle of investigations, is naturally curious, and is comfortable operating in ambiguity and finding creative solutions. You will be responsible for reviewing and dispositioning Transaction Monitoring alerts, conducting AML Investigations, and drafting and filing Suspicious Activity / Transaction Report (SARs / STRs) with various Financial Intelligence Units.
Responsibilities
- Conducting AML Investigations from beginning to end, including conducting transaction analysis and open source and public records research in various jurisdictions;
- Documenting in detail the rationale for the investigative process and recommendations of each review;
- Drafting and filing Suspicious Activity / Transaction Report (SARs / STRs) with various Financial Intelligence Units; and
- Maintaining operational excellence across various workstreams;
- Reviewing and dispositioning Transaction Monitoring alerts;
- Demonstrating sound judgment and an ability to navigate non-binary, high-risk decisions.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Strong English written and verbal capabilities;
- 2+ years of analytical or investigative experience, preferably within the financial crimes, AML, risk, threat analysis, or fraud fields;
- Strong research, writing, and analytical skills;
- Ability to demonstrate an understanding of financial crime typologies and patterns utilized to exploit financial institutions;
- Ability to synthesize large amounts of information such as transaction data and identify key trends;
- Ability to work efficiently and independently in a fast-paced environment; and
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case.
Preferred qualifications
- Knowledge/ experience in the payments and the fintech industry;
- Previous experience working in a Compliance function;
- ACAMS or similar certification.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
In this role, you will lead a team of Operations Associates focused on mitigating financial crime risks, specifically through critical Anti-Money Laundering (AML) reviews. This includes overseeing the validation of customer and end-user data and documentation, analyzing transactions and on-chain activity, and assessing customer behavior to effectively detect and prevent money laundering and other financial crimes within the Stripe ecosystem.
The Financial Crimes Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.
Responsibilities
- Recruit, manage, and develop a high-performing team of in-office Financial Crimes Operations Associates, fostering a collaborative, inclusive, and results-oriented environment
- Guide your team in conducting thorough financial crimes investigations (including AML and Terrorism Financing) by analyzing accounts and transactional data to effectively identify and mitigate risks
- Drive operational efficiency within AML investigations, defining and managing core metrics and SLAs for team performance
- Proactively identify gaps and opportunities, leading initiatives to enhance systems and scale operations to address emerging financial crime risks
- Collaborate with and influence cross-functional stakeholders (e.g., Risk, Compliance, Product, Engineering, Legal) to optimize user experience, improve processes, and mitigate risks
- Cultivate a team culture aligned with Stripe’s values, ensuring engagement and professional growth through structured feedback, coaching, mentoring, and advocacy
- Utilize data to analyze performance, identify trends, conduct root cause analysis, and make informed decisions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years of direct people management experience within financial crimes (AML, Sanctions, Fraud), risk, compliance, or related operations functions
- Expertise in AML regulations (such as BSA/Patriot Act, EU Anti-Money Laundering Directives), financial crime typologies (money laundering, terrorism financing), sanctions regimes (OFAC), associated controls/processes (including KYC/KYB), and best practices for investigations and risk mitigation
- Operational background with demonstrated experience in driving process improvements, managing performance against SLAs/metrics, and scaling operations
- Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and translate complex challenges into actionable plans
- Ability to analyze performance data, identify trends, and make data-driven decisions
- Excellent written and verbal communication skills in English and Spanish
Preferred qualifications
- Industry certifications such as ACAMS, ICA, CFCS, or similar
- Knowledge of, or experience working with, financial crime technology stacks (e.g., transaction monitoring systems, case management tools, screening solutions)
- Strong understanding of cryptocurrency financial crime risks, particularly related to stablecoins
- Experience collaborating closely with Product or Engineering teams to enhance tools and systems
- Experience working in a fast-paced, high-growth technology company, particularly within payments, e-commerce, or fintech
- Experience building and scaling new teams or functions
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Responsibilities
- Troubleshoot and solve external user issues
- Communicate resolutions to end users in English
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You have business proficiency in written and spoken English
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred Qualifications
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
- Familiarity with SQL and ability to use template or premade SQL queries as part of investigations
Applicants are personally responsible for obtaining and maintaining the right to work in Mexico.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
In this role, you will implement and manage User Policy operational processes that support responsible market growth and instill trust among users and partners. You will assess risks and opportunities, liaise with financial partners and merchants, and manage escalations while providing timely responses. As a User Policy Specialist at Stripe, you will apply and enforce the rules and requirements that determine which businesses can use our platform. This role is closely aligned with Stripe's mission, as it involves making key decisions about business eligibility to access our economic infrastructure.
Responsibilities
- Assess and identify potential risks associated with business partnerships, making informed decisions that balance opportunity with compliance to protect Stripe’s brand and reputation.
- Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses to stakeholders
- Collaborate with various stakeholders, including business units, legal teams, and financial partners, to communicate User Policy requirements and ensure alignment with Stripe’s mission and value proposition.
- Utilize analytics to optimize strategies which can be enforced across Stripes portfolio
- Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, thereby enabling responsible business growth and market expansion for Stripe.
- Identify gaps and areas for improvement within current User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.
- Participate in periodic business reviews to evaluate the impact of User Policy on Stripe’s market performance and contribute to strategic discussions aimed at enhancing Stripe’s growth and reputation.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You possess experience in risk analysis, investigations or risk operations
- You have excellent English communication skills, both written and verbally
- You excel in analytical thinking and problem solving, with experience using data to make assessments / judgment
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
Preferred qualifications
- Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk
- Experience in Trust & Safety related roles.
- Knowledge of risk schemes, risk prevention methods, and risk detection tools
- Prior risk experience across multiple industries/verticals
- Experience in a high growth technology company
- Experience working from a queue
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
Responsibilities
- Troubleshoot and solve external user issues
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbally
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
- You are able to prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record for working well across teams and with external partners
- You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening
Preferred qualifications
- Prior experience or knowledge in user support
- Prior experience working on projects or process improvement initiatives
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The administrative team works with Stripe’s leaders to support their day-to-day administrative and operational needs.
What you’ll do
- In this role, you will be a critical part of supporting our business function.
Responsibilities
- Provide complex and proactive calendar support for multiple leaders
- Make recommendations for your leaders with regard to their time management, prioritization, delegation, and organization
- Coordinate domestic and international travel and manage all related details
- Prepare and submit expense reports on behalf of your leaders
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 1+ years of administrative experience at a quickly-scaling or large company
- You are incredibly organized, with superb attention to detail and a strong ability to execute
- You are excellent with time management and able to quickly shift tasks and priorities as needed
- You have a knack for working across various roles and teams in a fast-paced, changing environment while remaining flexible, proactive, resourceful, and efficient
- You communicate, perform, and react well under pressure or ambiguity
- You are adept at handling sensitive information and situations with care and confidence
- You are able to anticipate and respond to the needs of others before they arise
Preferred qualifications
- You have experience in a high-growth technology startup
- Experience with Google Suite
- Experience supporting multiple complex calendars
- Experience booking and managing both domestic and international travel arrangements
- Experience with expense reporting
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities. This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.
Responsibilities
- Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers, and ensure smooth onboarding at scale.
- Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs; use data to set priorities and drive migration decisions.
- Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.
- Execute and validate reporting and API integrations for large users during migrations; troubleshoot data, sync, or integration issues.
- Review KYC/KYB documents and make verification decisions for onboarding and exception cases.
- Communicate with account teams, Vendor Managers, and external users: lead status calls, set meeting cadence, escalate approvals to leadership when required, and coordinate cross-functional input.
- Join user calls and incident channels to troubleshoot live issues, remove blockers quickly, and participate in incident response when tagged.
- Provide weekly and ad-hoc status updates to stakeholders and the Special Handling DRI; maintain timelines and clear exit criteria for projects.
- Create and maintain documentation: plans, Jira tickets, runbooks, post-mortems, and retrospective notes to capture lessons learned.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Communication & Engagement: Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.
- Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.
- Adaptability: A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.
- User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.
- Operational Mindset: A process-oriented mindset with the ability to get things done and a history of identifying and solving internal process inefficiencies.
- User-First Approach: You are energized by the challenge of solving difficult problems and always maintain a user-first perspective.
- In-office work schedule: Available to work 100% on-site (Monday–Friday) at Paseo de la Reforma, CDMX.
Preferred qualifications
- Technical Familiarity:
- Some experience with SQL.
- Some experience with API integrations.
- Risk & Compliance Background: Prior experience in KYC/KYB verifications, risk analysis, investigations, or risk operations.
- Industry Expertise: Risk experience in payments, e‑commerce, or fintech (specifically card-not-present risk) and knowledge of risk detection tools, prevention methods, and schemes.
- Growth Experience: Prior experience at a growth-stage internet/software company or across multiple industries/verticals.
- Stakeholder & Project Management: Excellent stakeholder management, communication, and negotiation skills, with experience working on project improvement initiatives.
- Queue Management: Experience working from queues and participating in incident/on-call rotations.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
About the team
Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.
The Stripe Accelerate is a 3-month offering that unlocks access to a team of Stripe experts to help the user through every step of the implementation. This is included as part of Stripe solution, at no extra cost to our users. Accelerate Onboarding Managers provide prescriptive guidance and planning for the user’s onboarding journey. Onboarding Specialists provide product workshops, best practices, regular check-ins, and technical Q&A. This offering is targeted at Startup and SMB users.
A few key features of Accelerate include:
- Specialized experts: Accelerate experts provide experience helping customers integrate Stripe technology in thousands of projects.
- Project management consists of a kick off call, regular check-ins, email Q&A to help unblock your team.
- Product workshops and training for fraud and dashboard
What you’ll do
The Onboarding Specialist is responsible for providing technical guidance to users during their onboarding journey with Stripe. They proactively address technical queries, troubleshoot issues, and provide solutions to ensure a seamless onboarding process. They work closely with users to understand their needs, offer guidance on best practices, and anticipate and address any potential technical challenges. The Onboarding Specialist collaborates with cross-functional teams, escalates issues as needed, and maintains accurate records of user interactions. Their goal is to provide exceptional customer service and ensure that users have a positive and successful onboarding experience with Stripe.
Responsibilities
- Proactively providing technical guidance and support to users during their onboarding journey with Stripe.
- Deliver pre-built technical workshops and kick off calls to users.
- Provide light touch project management for ongoing Stripe implementations and timely escalate any delays with planned go-live dates.
- Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process.
- Collaborating with cross-functional teams to address user queries and concerns.
- Maintaining accurate records of user interactions, issues, and resolutions.
- Anticipating and addressing potential technical challenges during the onboarding process. Proactively propose improvements.
- Offering guidance on best practices, product features, and account setup to ensure user success.
- Continuously updating knowledge of Stripe's products, features, and updates.
- Escalating complex technical issues to appropriate teams for resolution.
- Providing exceptional customer service to ensure a positive onboarding experience for users.
- Contributing to the improvement of onboarding processes and documentation.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Advanced English proficiency- fluent in written and spoken.
- 2+ years of implementation consulting in API technologies or other complex technical environments.
- Excellent problem-solving and troubleshooting skills.
- Strong technical understanding of APIs and experience with SaaS solutions.
- Comfortable talking about technical concepts, and explaining how Stripe works, both from a product features and API architecture perspective.
- Strong communication and interpersonal skills, with an ability to effectively engage and influence various stakeholders.
Preferred qualifications
- Experience working with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
- Experience delivering live technical training to users.
- Comfortable with various code-level debugging & writing of code.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
What you’ll do
As Stripe’s user base and global footprint grows dramatically, we are looking for someone who is passionate about people and operations to help build teams, We are looking for someone who is passionate about fighting financial crime, preferably within e-commerce or payments, and who possesses a deep understanding of KYC onboarding and periodic customer reviews and AML risk mitigation techniques. This person will cultivate the engagement of their team members while guiding them to be the best financial crime investigators they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.
Stripe is both a technology company and a financial services company, and you will need to be comfortable straddling both of those worlds every day. The right person for the role will enjoy dealing with that puzzle, seeking creative solutions and moving quickly, often in the face of ambiguity. You will have a strong operations mindset, be passionate about people management, drive strong quality standards, and have deep expertise in financial crimes investigations and research techniques.
Responsibilities
- Recruit, manage, coach, and develop a new team of in-office Financial Crimes Operations Associates who conduct Enhanced Due Diligence Reviews for Stripe's High risk customers while adhering to the Regulatory and compliance Guidelines.
- Guide your team in completing KYC in conducting in-depth reviews in user documentation and public databases for alerted individuals, adverse media, high risk country and business sector reviews
- Awareness of money laundering, terrorism financing, and/or sanctions trends and regulatory developments
- Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
- Provide guidance and coaching on risks that are relevant to all of Stripe’s geographies, i.e., North America, Latin America, Asia Pacific, and European markets
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members’ performance
- Be data-driven in your analysis of performance, and in your decision making.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum of 5 years experience leading financial crimes teams
- Minimum of 12+ Years of Experience with payments, risk, compliance, and / or financial services industry operations.
- Managed large teams (typically 30+) at global companies but excited about pursuing scrappiness to build and manage a leaner team in start-up to drive efficiencies and productivity to solve complex problems
- Expertise in KYC and AML regulations
- Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
- An ability to partner effectively with globally distributed internal stakeholders
- Passion for process improvement and innovation by identifying and remediating quality gaps in team performance
- Excellent written and verbal communication skills in English and Spanish
Preferred qualifications
- Strong operational background including new process launch, service delivery in a high growth technology company
- Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
Ready to apply?
Apply to Stripe