Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

One of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute their full potential. The People Consultant team helps to drive those efforts across our Tech, Core, and Business Organizations. This includes supporting our leaders and managers through scale, creating an environment where Stripes of all backgrounds can thrive, aligning our business strategy with our people strategy, using data to develop best practices from first principles.

What you’ll do

As a People Consultant, you’ll help make Stripe a great place to work and grow. You’ll work with business leaders, managers, and employees across Stripe to strategize and implement systems, processes, and programs to help people succeed.

Responsibilities

• Partner with and advise front line managers on all things people-related, including performance management and coaching, career development, employee relations, leveling and team effectiveness with a strong focus on belonging and inclusivity
• Advise and consult front line management on Stripe People policies and best practices, in collaboration with fellow People team members and counsel as necessary
• Partner directly with People Partners (HRBPs), managers, and leaders on wider organizational strategy and initiatives, including reorganizations
• Facilitate smooth roll out of key People programs, including front line manager support for performance review cycles, compensation cycles, employee engagement surveys and ad hoc programs 
• Analyze and present on organizational health trends and insights to managers and leaders; manage tracking and reporting of some key people data to inform team strategy
• Ensure excellent employee experience through key life cycle stages including the departure processes 
• Work with legal counsel and external consultants to help ensure Stripe’s compliance with local labor regulations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Minimum of 5+ years of HR experience; at least 2-3 years in a client facing HR role (e.g. HR Business Partner, Employee Relations partner)
• Experience partnering directly with managers on performance management, manager coaching, employee relations, team health, and team culture
• Strong analytical and problem-solving skills demonstrated through success diagnosing problems using data, reasoning clearly and determining viable solutions, and remaining flexible in those solutions’ implementation
• Experience utilizing company policies and practices to determine appropriate recommendations for action
• Exceptional communication skills, both written and verbal
• Strong working knowledge of employment legislation and practices in Mexico

Preferred qualifications

• Experience working in a fast paced, growing environment, preferably in a technology company or a large scale organization
• Project management skills, with an ability to design and execute clear processes while successfully engaging peers and stakeholders to deliver work on schedule
• Proven ability to identify areas for improvement and escalate recurring themes to key decision makers when needed

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

One of the key drivers to our success is a committed and rigorous emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by attracting, enabling and cultivating the world's most exceptional people to do the very best work of their careers.

Stripe is looking for a People Consultant to join our global team. This Chicago-based role will support Stripe managers and their teams, primarily in the United States and Canada. People Consultants at Stripe enable and support managers to build and lead successful teams. They have deep HR expertise and they leverage policies, experience, insights, and cross-functional partnerships – primarily with other People teams – to guide and coach managers, contribute to a culture of high performance, incrementally improve organizational health, and enable compliant, fair, and positive experiences for Stripes.

What you’ll do

As a People Consultant, you’ll help make Stripe a great place to work and grow. You’ll partner with, coach, enable and advise Stripe’s people managers on all things people-related: performance management and coaching, career development, employee relations, leveling, manager effectiveness, career development, navigating change, and more. This is a dynamic role that collaborates with Stripes across all levels, functions, and geographies and is a great opportunity to have an outsized impact on the culture of a fast-moving, scaling, global tech company.

Responsibilities

• Manager Coaching: Provide targeted coaching and consulting to managers at various levels to support their growth and effectiveness across a wide range of people-related topics, including performance management, career development, conflict resolution, and navigating organizational change
• HR Policy Expertise: Act as a subject matter expert on a range of HR policies and processes to support managers and employees
• Legal & Compliance: Work with legal counsel and external consultants to address complex issues and ensure compliance with labor regulations
• People Programs: Support key talent management initiatives such as annual cyclical programs, performance management, workforce reviews, and employee listening to ensure smooth and timely execution
• Reorganization Support: Guide and advise on change management and communications for team restructuring efforts
• Data & Insights: Analyze people and process data and trends to identify gaps in processes, policies, employee experience, or team dynamics
• User Focus: Ensure excellent employee experiences through key life cycle stages, including onboarding and departure processes
• Lead with Empathy: Foster a culture of humility, optimism, belonging, and inclusivity

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 4-8 years of HR experience, including at least 3 years in a client-facing HR role (e.g., HR Generalist, HR Business Partner, Employee Relations partner), or equivalent experience in a business-facing role
• Direct Manager Support: Demonstrated experience independently advising and coaching managers at varying levels on performance management, employee relations, and team culture
• Legal Knowledge: Working knowledge of employment legislation and practices in the United States, including experience working with legal counsel on complex employee matters
• Analytical Skills: Strong ability to diagnose problems using data and develop viable solutions
• Continuous Improvement: Actively seek ways to improve processes and demonstrate initiative to gain support for and implement changes that deliver positive impact
• Communication: Excellent written and verbal communication skills in English, including the ability to communicate clearly and credibly with managers at all levels

Preferred qualifications

• Fast-Paced Environment: Experience working in a rapidly growing technology company or large organization
• AI Fluency: Knowledge and application of AI tools
• Canadian Employment Practices: Knowledge of employment legislation and practices in Canada
• Project Management: Proven project management skills with the ability to engage stakeholders effectively and deliver outcomes on schedule
• Facilitation Skills: Experience facilitating team effectiveness workshops with management teams