Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals

What you’ll do

As a Risk/Fraud Operations Team Lead, you will operate in a player-coach capacity, directly leading a team of Operations Associates while maintaining hands-on involvement in complex casework. You will be accountable for driving operational excellence, developing talent, and delivering strategic initiatives that shape the future of our Risk Operations function.

Responsibilities

• Lead, coach, and develop a team of Operations Associates through regular 1:1s, performance conversations, and structured goal-setting aligned with organizational priorities
• Monitor and report on team performance against KPIs, managing capacity, scheduling, and workload distribution across queues and channels
• Dedicate approximately 40% of your time to core casework, including handling complex, high-risk escalations and conducting quality reviews
• Serve as a subject matter expert in Risk and Fraud Operations, guiding thorough investigations to protect Stripe's business, brand, and mission
• Lead root cause analyses on complex operational challenges, leveraging data to identify trends, surface gaps, and drive actionable improvements
• Develop sustainable solutions to systemic issues and present data-backed recommendations to leadership
• Build and maintain strong cross-functional relationships across the Risk vertical, representing your team's priorities in strategic forums
• Support recruitment, hiring, and onboarding initiatives while fostering an inclusive, high-performing team culture
• Advocate for meaningful product and process improvements that deliver lasting operational impact
• Champion company-building initiatives, mentor future leaders, and consistently model Stripe's core principles in all decision-making

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations
• Proven experience coaching and leading operations teams with a track record of managing and improving performance
• Experience mentoring others and delivering constructive, growth-oriented feedback
• Strong ability to use data to drive operational decisions and deliver weekly and monthly business metrics and reporting
• Demonstrated subject matter expertise in Risk Operations
• Ability to work cross-functionally to deliver results and build strong partnerships
• Exemplary planning, prioritization, and time management skills
• Excellent written and verbal communication skills
• Fluency in both English and Spanish

Preferred qualifications

• Deep knowledge of risk reviews, policy/compliance operations, and fraud detection tools
• Experience managing risk events and identifying at-risk scenarios within operational systems
• Experience leading or contributing to cross-departmental or transformational initiatives
• Familiarity with operational tools such as Jira and incident management workflows

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

As a leading player in the internet economy, Stripe has a responsibility to protect itself, our users, end customers, and the broader financial ecosystem from harm. Fraud Operations proactively reduces fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. We build scalable, high-judgement investigation and review operations while minimizing user friction. We work across products, customer segments, and markets and serve as a core pillar of Stripe’s risk strategy.

What you’ll do

Stripe is hiring a people leader  to run our Fraud Operations Center in Bangalore. You will lead leaders and senior operators responsible for core fraud investigations and complex, high-impact investigations. You’ll be accountable for operational excellence across fraud review workflows—setting the operating cadence, defining and evolving team metrics, strengthening quality and consistency of decision-making, and scaling processes through tooling and vendor partnerships.

This role is both strategic and hands-on: you’ll stay close to day-to-day fraud workflows, regularly reviewing cases and serving as an escalation point and decision-making resource for the team.

Responsibilities

• Lead the Bangalore Fraud Operations Center, managing team leads and senior associates; set clear expectations, coach performance, and build a high-judgement culture rooted in strong decisioning and customer empathy
• Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud/Risk stakeholders
• Establish and run the operating system for the org: goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products/markets
• Define, develop, and represent key operational and risk metrics for the Bangalore center (through dashboards and recurring readouts), translating data into actions and priorities.
• Drive process development and continuous improvement: root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams
• Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes
• Support outsourcing relevant workflows: identify transition candidates, design/standardize processes for hand off, and support training as needed
• Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience
• Maintain close “floor” engagement: regularly dive into cases, review decisions, support frontline judgment, and ensure feedback loops translate into measurable improvements.
• Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team
• Own career development and succession planning, team health and engagement
• Build a great culture, a destination workplace, fostering our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

You are an operations leader who can scale fraud investigation and review programs while staying close to the details. You are fluent in running high-performing teams through clear metrics and operating cadence, and you can partner cross-functionally to evolve tooling and processes. You bring sound judgment, calm execution under pressure, and a bias toward data backed solutions and measurable improvements in both fraud outcomes and user experience.

Minimum requirements

• Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns.
• Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment, including managing managers/team leads.
• An ability to partner effectively with internal globally distributed stakeholders and comfortable leading internal teams and vendors.
• Proven ability to define and operationalize metrics (e.g., accuracy/quality, SLAs, throughput, loss outcomes, appeals/rework, user friction) and use data to drive priorities.
• Comfort working across detection systems and manual/automated actioning systems; ability to translate operational needs into product/engineering requirements.
• Strong operational background including new process launches, service delivery and strong at building operating models
• Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English.
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• At least 7+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals
• Experience with payments, risk, compliance, or financial industry operations

Preferred qualifications

• Demonstrated ability to run an operations center: capacity planning, scheduling, queue management, performance management, and quality programs
• Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks; able to independently review cases and guide frontline judgment
• Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and/or vendor partnerships
• Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact
• Strong analytics proficiency (building/owning dashboards; querying data directly) and comfort partnering deeply with data science/engineering
• Experience operating in a global, follow-the-sun model and partnering across time zones

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

• Have the opportunity to join an operations team across Risk, Product Support, and Financial Crimes. 
• Troubleshoot and solve complex problems. 
• Analyze our processes and instigate changes to help scale our operations and improve user experience. 
• Work closely with other Stripe teams across the globe. 
• Gain unique insights into how thousands of businesses on Stripe scale and operate. 
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization. 
• Be a part of building a brand new team and operational culture for Stripe.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• You are a recent graduate with less than 12 months of full time working experience or a 2025 or 2026 graduate with full time availability.  
• You have excellent English communication skills, both written and verbal. 
• You have a user first mindset and are energized by the challenge of solving difficult problems. 
• You excel in analytical thinking and problem solving. 
• You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges. 
• You have a process-oriented mindset and ability to get things done. 
• You enjoy working in an in-office environment with strong cross team collaboration and support. 
• You are able to prioritize and enjoy working in a quick-moving environment. 
• You are humble and have a proven track record for working well across teams and with external partners.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.

What you’ll do

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors
• Conduct investigations on merchant accounts to support financial partner requirements
• Assess risk factors and trends of potentially fraudulent activity
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance
• Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Some experience in fraud analysis, fraud investigations, or fraud operations
• Experience using data to make assessments/judgements
• A team-focused mentality and effective problem solving skills
• The ability to approach challenges from a user perspective while being pragmatic & solutions oriented
• You have availability to work 100% in office
• You're willing to periodically work a weekend (remotely) for which you will be compensated with week days off

Preferred qualifications

• Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud
• Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools
• Prior fraud experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue