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Sales Engineer

Sendbird · San Mateo, California, United States

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Sales Engineering San Mateo, United States Posted May 8, 2026

You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Sales Engineer

AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.

We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn't.

The Role

You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA

You might be this person if:

Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.
You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.
Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land.
You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.
You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.
You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.
You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you.

You need to have:

3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
Bachelor's degree (CS, EE) or equivalent combination of education and experience
Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them
Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus
Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
Strong written and verbal communication in English
Ability to travel for customer onsite visits

What you'll actually do:

Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.
Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.
Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.
Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.
Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do.
Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.
Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.
Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We just made one of the boldest pivots in our company's history and we're already seeing it pay off. If you want to sell something that's genuinely changing how enterprises think about AI and customer experience, this is it. You'll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Ready to apply?

Sendbird

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Head of Information Security

Sendbird · San Mateo, California, United States

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Security and IT San Mateo, United States Posted May 8, 2026

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building.

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of IT & Security

We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing.

Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn't just change our product—it changes the threat surface too.

We're not looking for someone who manages security from a distance. We're looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.

You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if:

You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
You've managed or mentored a global security team and taken genuine pride in developing the people around you.
You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
You thrive in ambiguity and build structure where none existed.
Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
You treat security as a conversation with the business, not a monologue at it.
You've started using AI tools to work faster—and you're curious about what that means for the security programs you're building.

You need to have:

10+ years of combined experience across security management, IT operations, compliance, or consulting.
3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
Background in global B2B technology, SaaS, or cloud-based businesses.
Proven track record managing security incidents end-to-end.
Strong understanding of security and compliance challenges unique to AI/LLMs.
Bachelor's degree in Information Security, Computer Science, MIS, or related field.

What you'll actually do:

Own the program

Maintain and continuously improve Sendbird's information security program—policies, processes, and controls that hold up under scrutiny.
Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.
Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that's evolving faster than traditional defenses.

Partner with the business

Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.
Raise risk awareness across business stakeholders without crying wolf or creating friction.
Be the person other teams want to work with—because you solve problems, not just flag them.
Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.

Lead the team

Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.
Be a player-coach—this isn't a delegator role. You're in the work.

Respond and improve

Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.
Continuously strengthen the security posture of a platform that never sleeps.
Turn every incident into a lesson. Turn every lesson into a control.

Added Value:

Security certifications: CISM, CISA, CISSP, or equivalent.
Experience at a global company operating across multiple time zones and regulatory environments.

Why Sendbird

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience—and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
AI-First Environment. Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Ready to apply?

Sendbird

View all jobs →

Product Marketing Manager (AI-First, Full-Stack)

Sendbird · San Mateo, California, United States

Apply now

Product Marketing San Mateo, United States Posted May 8, 2026

Product Marketing Manager (AI-First, Full-Stack)

Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.

Role Snapshot

Function: Product Marketing / Customer Marketing
Industry: B2B SaaS / Enterprise Software
Focus: AI-powered Customer Experience
Scope: Full-stack marketing execution
Core Areas:
- Product positioning & messaging
- Customer storytelling & case studies
- Go-to-market strategy
- Content & sales enablement
- AI-powered marketing workflows
AI & Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools

This isn't a normal marketing job.

The Company:

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.

February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.

The Product:

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why AI-First Full-Stack Marketer:

Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don't believe in those silos anymore.

AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.

Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.

The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.

So we're not hiring a Product Marketer. We're not hiring a Customer Marketer.

We're hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.

The Role:

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.

You might be this person if:

You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools
You've experimented with Runway, Midjourney, Pika, or other AI creative tools
You learn new tools in days, not months, and you've taught yourself something no one asked you to learn
You move at a pace that makes other people uncomfortable
You have the agency and curiosity to will an idea into existence
You can talk to a customer for 30 minutes and walk away with a story worth telling
You notice what makes a product feel good—and what makes it feel off
You go down rabbit holes—and come back with something useful

You need to have:

4+ years in marketing or product management
B2B experience
Work you can point to and say "I made that"

What you'll actually do:

Understand things

Talk to customers. Dig into the product. Know the market cold.
Find the stories hiding in plain sight—the ones no one's told yet.

Make things

Case studies, videos, social content, sales decks—whatever the story needs.
Move 10x faster with AI.
Ship, learn, iterate. Repeat.

Tell the story

Craft narratives that make people stop scrolling, lean in, remember.
Get the right stories in front of the right people at the right time.
Make customers proud to be part of our story. Make prospects wish they were.

Why Sendbird:

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience —and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency:

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy:

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us:

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird:

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Related Backgrounds That Translate Well:

Senior Product Marketing Manager
Product Marketing Manager
Customer Marketing Manager
Growth Marketing Manager
B2B Content Marketing Lead
Enterprise SaaS Marketing

Ready to apply?

Sendbird

View all jobs →

Enterprise Security Engineer

Sendbird · San Mateo, California, United States

Apply now

Security and IT Seoul, South Korea San Mateo, United States Posted May 8, 2026

Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Security Engineer

We're building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.

The threat landscape isn't standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what's repetitive, build what's missing, and make the secure path the easy path.

The Role

You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.

You might be this person if:

You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.
You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.
You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things.
You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them.
You hold the "secure by default" bar without being the team that slows everyone else down.
You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.
You're never satisfied with "we have a tool for that" if the tool isn't actually being used well.

You need to have:

4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).
Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).
Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.
Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.

What you'll actually do:

Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.
Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.
Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.
Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.
Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.
Embed security into how Engineering and IT build and ship, not just how the company audits afterward.
Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what's actually being used against companies like ours.
Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.

Added Value:

Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.
Deep familiarity with adversary tactics via MITRE ATT&CK, with hands-on experience designing detection and response strategies around those techniques.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Ready to apply?

Sendbird

View all jobs →

Enterprise Account Executive

Sendbird · San Mateo, California, United States

Apply now

Sales San Mateo, United States Posted May 8, 2026

Enterprise Account Executive closes deals. This one builds a category.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

You build your own pipeline and use AI to do it faster and smarter than anyone else.
You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
Multi-threaded enterprise deals energize you rather than slow you down.
You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
You've closed high six- and seven-figure deals and can speak to exactly how you did it.
You bring energy and humor without sacrificing precision.
You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

What you'll actually do:

Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

Formal SaaS sales training from a competitive, high-performance environment.
Background at a top-tier professional services firm (investment banking, management consulting, or similar).
Experience selling AI, Customer Support, or Customer Experience software.
Previous success selling to enterprise developer and product teams.
Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Ready to apply?

Sendbird

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Content Engineer

Sendbird · San Mateo, California, United States

Apply now

Content San Mateo, United States Posted May 8, 2026

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

Most marketing teams are bolting AI onto a content process built for 2018. We're building one for 2026.

The first is to produce excellent content and drive organic growth. You're an SEO expert across keyword research, on-page, technical, content clusters, and measurement, and you're hungry to figure out GEO, because nobody's a GEO expert yet and the playbook is being written in real time. Own the strategy and the execution that make Delight.ai discoverable wherever buyers and LLMs research: Google, Perplexity, ChatGPT, Claude, Reddit, the podcast feeds CX leaders actually listen to. SEO and GEO aren't checklists you run after the writing is done. They shape what gets written and how. The output is long-form posts, narratives, technical explainers, podcast prep, the occasional Reddit thread that earns its own citation. The bar is high. Your work has to hold up in front of CX leaders running real programs at airlines, retailers, and B2B SaaS companies, and in front of our own product and engineering teams. Sloppy generalities won't survive either audience, and they won't earn citations either.

The second is to build the engine that lets a small team produce work like that at volume. Pipelines, agents, prompt libraries, retrieval layers, schemas, design systems. The connective tissue that turns one writer into a content function. Delight.ai is an AI concierge platform, and our marketing should look like it was made by people who actually believe in the technology they sell. We have the tokens. Use them.

You will join a small, high-agency team at the intersection of product, marketing, and web. We publish for a world where buyers and LLMs decide who gets considered before a sales conversation ever happens — and we're building Delight.ai for that same world. This role reports to the Head of Product Marketing.

If you've built systems like this before, or you're excited to, you'll have a lot of room to shape the approach.

When applying, please submit one content sample (blog post or other long-form piece) that you feel expresses your ability to excel at this role.

How We Work

Content is an engineering discipline here. We hold quality bars, build reusable components, and design systems that let us iterate fast. The best people on this team have mastered the craft by hand. They can write a great post from a blank page, and they use AI to multiply what one person can ship.

You'll work in a stack that may include Claude, Claude Code, and other LLM-native tools for research, and building the agents that orchestrate our content workflows end-to-end. Some of the best workflows on our team started as someone's side project.

If you've built systems like this before, or you're hungry to, you'll have real room to shape the approach.

What You Will Do

Ship excellent content. Posts, narratives, and explainers about Delight.ai's AI concierge platform, our memory and personalization, omnichannel, and Trust OS pillars, and the CX workflows they unlock. Long-form is the core, but the engine reaches into podcast prep and pitching, Reddit and community participation, and wherever else buyers and LLMs go to form opinions.
Build the content engine that helps the team move faster and stay sharper:

Create repeatable, AI-augmented pipelines for drafting, expert review, publishing, and updates
Build agents and workflows that support the content development process end-to-end
Design the AEO/GEO foundation — schema, structured outlines, citation-ready formats — that makes Delight.ai discoverable across Google, Perplexity, ChatGPT, Claude, and whatever comes next

Be customer zero. Use our agents, our flows, our dashboards. Find what's confusing. Push on what doesn't hold up. Your content will read like you've actually deployed AI concierge agents because you have.
Stay close to the market. Our product, the CX industry, and the way buyers and the models that serve them evaluate vendors are all moving fast. Keep up.
Close the loop. Track what's working from content to traffic to pipeline across every surface, including which podcast appearances and community conversations actually move pipeline. Learn what humans and models pick up. Iterate.

About You

5+ years writing long-form for a living in content marketing, technical writing, developer advocacy, or something close. Show us work that moved something: pipeline, perception, search rankings, or all three.
Deep SEO expertise. Years of doing the work: keyword research, technical SEO, on-page, content strategy, measurement. You can spec a content cluster, audit a site, and explain why a page isn't ranking without opening a single tool.
Curious and opinionated about GEO. Nobody's an expert yet. You've been paying attention, you have early hypotheses about what works, and you want to be one of the people who figures it out. Not someone who waits for a best-practices guide to drop.
Hands-on with AI tools, agents, or automation. You've deployed things, not just written about them, and you can talk through the tradeoffs you made.
You can collaborate deeply with product and engineering, ask sharp questions, and earn trust through accuracy
You learn quickly and can turn new domains (a new vertical, a new product capability, a new channel) into clear, comprehensive explanations
You thrive in a fast-paced environment with high agency and strong ownership
You have strong opinions about which AI tools work best for what, and a library of custom prompts to back them up

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
$3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
Parental leave for all new parents. Time to be present for the moments that matter most.
401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $145,000.00 – $170,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Ready to apply?

Sendbird

View all jobs →

Patient Care Coordinator

Specialty1 Partners · Pinole, California, United States

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Business Support Roles EndoCare Group - Pinole Posted May 8, 2026

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:

Must travel between Pinole/Walnut Creek/ Orinda locations
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:

1-2 years of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients

If this sounds like you, you will fit right in with the team!

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Your Benefits & Perks:

BCBS Medical & Dental insurance Options
VSP Vision Coverage
Complimentary Life Insurance Policy (employee only)
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k) plan w/match options
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Position Base Pay Range

$23—$27 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at https://www.specialty1partners.com/privacy-policy/

Specialty1 Partners and all its affiliates participate in the federal government’s E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire’s completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.e-verify.gov and click on the Employees Link to learn more.

Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.

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Apply to Specialty1 Partners

Specialty1 Partners

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Agency Success Associate (Remote, US)

Openly · Remote - United States

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Business Development Remote - United States Posted May 8, 2026

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

Integrity
Empathy
Teamwork
Curiosity
Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Job Details

The ASA is responsible for profitable growth by increasing sales production and strengthening relationships with existing agencies. This critical role operates within the Openly sales organization by collaborating with team members to achieve onboarding support and account penetration, enabling rapid adoption of Openly’s product, increasing sales productivity, and maintaining account retention. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, keep reading and join our ever-growing team!

Key Responsibilities

Exceptional Agency Results
- Drive exceptional results with agency partners for quality, growth, and retention.
- Provide feedback about Rate, underwriting risk classifications within the local markets to product, underwriting, and other ASM partners
- Delivery on key named account targets
Be Loved
- Frequent (>120/month) engagements with agencies that delight them
- Increase policies sales per agent, agent engagement, agent net promoter score, retention, and quality of book
- Administer incentives (where applicable) and contests aimed at increasing sales profitably
Day-to-day activities
- Engage with agents 120 times per month digitally with phone calls, zoom meetings, video messages, texts, etc. to drive profitable growth in accounts
- Move agents within segments up-channel in quality and quantity of production
- Collaborate and execute with peers in the market (Sr ASM / ASM / Insurance Product) to improve the results of agencies

Requirements

1+ years of experience with Property & Casualty Insurance with a strong background in sales
A passion for helping partner agencies
Must be able to multitask and problem-solve
Available for some travel as needed
Strong organizational, negotiation, and value-based selling skills
Strong oral and written communication with the ability to manage large and small audiences, whether remote or in-person
Experience in a high volume sales environment
Strong sales results consistently exceeding revenue goals
A customer-centric mindset with the ability to quickly establish trust and credibility
Insurance product knowledge and the ability to gather additional knowledge rapidly
Proficiency with Microsoft and Google products along with experience working with a CRM

Compensation & Benefits:

Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role, but also the unique expertise that the chosen candidate will bring to our team.

Budgeted Salary Range

$59,920—$71,155 USD

The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications, skills, and experience.

Full Salary Range

$56,175—$93,625 USD

Benefits & Perks

Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
Competitive Salary & Equity
Comprehensive Medical, Dental, and Vision Plan Offerings
Life and disability coverage including voluntary options
Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
(Birthing parents may be eligible for additional leave through STD)
401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
Be Well Program - Employees receive $50 per month to use towards your overall well-being
Paid Volunteer Service Hours
Referral Program and Reward

Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.

We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner, we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us, we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency, all hiring decisions are made by our team members. Rest assured, your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.

Ready to apply?

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Openly

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Senior Software Engineer, Agentic Engineering

Noom US · Princeton, New Jersey, United States

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Technology Posted May 8, 2026

As we continue to grow, we’re seeking a Senior Software Engineer, Agentic Engineering to architect and ship autonomous systems that transform the software development lifecycle at Noom.

We are building a future where every step of product development, from ideation and prototyping to testing, deployment, and monitoring, is driven by intelligent, autonomous agents. This is not a theoretical exercise. This is a hands-on engineering role where you will design, build, and productionize agent-powered workflows that reshape how software gets made.

As a senior engineer embedded within Engineering and reporting to the CTO, you will operate at the intersection of LLM orchestration, developer tooling, and production infrastructure, turning manual, human-gated processes into reliable, observable, and autonomous pipelines.

You Will

Architect and implement agent-driven systems that translate product requirements into executable specifications, generate code scaffolds, and produce working prototypes with minimal human intervention
Design and build multi-agent coordination systems and custom orchestration layers to support complex development workflows
Develop robust agent observability infrastructure, including telemetry, logging, evaluation pipelines, and failure-mode handling
Productionize LLM-powered workflows using providers such as Anthropic Claude, OpenAI, and open-source models
Build and integrate with CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins) and infrastructure-as-code tooling (Terraform, Pulumi)
Implement evaluation frameworks for LLM outputs, including automated evaluations, regression detection, and human-in-the-loop review
Collaborate cross-functionally with product engineering, platform/infrastructure, and data science teams in small, high-autonomy squads
Continuously evaluate emerging models, agent frameworks, and AI-native developer tools to evolve Noom’s agentic ecosystem

About You

You have shipped agentic systems to production, not just demos or prototypes, and understand the gap between a working notebook and a reliable, observable production agent. You think in systems, not scripts, designing for failure modes, observability, human escalation paths, and graceful degradation. You’re opinionated about a future software development lifecycle powered by agentic systems and are willing to lean into that future. You stay current with the rapidly evolving AI and agent ecosystem and can quickly evaluate new models, frameworks, and emerging patterns.

If you’re interested in shaping the future of health by building autonomous systems that redefine how software is created, this role may be for you!

You Have

5+ years of software engineering experience with hands-on development in languages such as Java, Python, Kotlin, and TypeScript
Hands-on experience building with LLM APIs (OpenAI, Anthropic, open-source models), including prompt engineering, tool use, function calling, and structured outputs
Experience with orchestration frameworks such as LangGraph, CrewAI, Autogen, or custom multi-agent systems (prototype or production)
Familiarity with modern agentic development tools such as Claude Code, Cursor, and Codex
Production experience with AWS, Kubernetes, CI/CD systems (GitHub Actions, ArgoCD), and infrastructure-as-code tools like Terraform
Experience implementing evaluation frameworks for LLM outputs, including automated evaluations, regression detection, and human-in-the-loop review

What Makes This Job Amazing

You’ll help define and build the future of agentic software development at scale
Direct visibility and collaboration with executive leadership
High autonomy, rapid iteration cycles, and the ability to ship transformative systems quickly
The opportunity to pioneer production-grade, observable AI systems in a mission-driven health platform

What You'll Earn and Enjoy:

Pay that reflects your impact. Compensation benchmarked to the market and shaped by your impact and value, not just the role you fill.
Investment in your future. A 401(k) with company match to help you build long-term financial security.
Time to truly recharge. Paid holidays, generous time off, Summer Fridays, and a company-wide Summer Break week so the whole team can unplug together.
Care that covers it all. Access to top-tier medical plans for you and your family, including a premium-free plan option, alongside dental, vision, and life insurance.
Support for growing families. Paid parental leave to give you the time and flexibility to focus on what matters most.
And more to help you thrive. Stock awards, performance-based bonus, and exclusive access to Noom’s products, so you can grow with us, win with us, and enjoy what we build.

The base salary range for this position is $165,000 - $195,000. Actual compensation is determined by job-related factors, including experience, skills, qualifications, and location.

This role is based in our Princeton office with a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better, longer. We combine personalized medication with the science of behavior change and psychology, to help people build lasting habits and live longer, healthier lives. With nationally-recognized, holistic programs spanning weight, diabetes prevention, GLP-1 support, menopause, longevity, and more, we serve millions through health plans, employers, and direct-to-consumer offerings. As a trailblazer in the world of health and wellness, Noom makes healthy living easy, fun, and deeply rewarding.

We’re more than a health tech company—we’re a movement. This belief extends to our culture: we empower our people to think big, act boldly, and take pride in their contributions to shaping the future of health. With a strong remote culture, as well as offices in NYC and Princeton, we’ve been named one of the Best Places to Work by Inc., Fortune, Glassdoor, and Quartz—including honors for technology and diversity.

Join us in shaping the future of health. You’ll be part of a passionate, mission-driven team working to make the world a healthier place—one habit at a time.

Noom is proud to be an Equal Opportunity Employer, and all applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, caste, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by applicable law. Noom is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

To help protect against potential hiring scams, please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @noom.com email address. Please ignore any messaging or communication from other domains (e.g. @noom.team). Noom will never ask you for personal payment, require you to purchase equipment, conduct an interview process or messaging exchange via Microsoft Teams, or extend a job offer without the completion of a multi-step interview process featuring a combination of phone, Zoom, and in-person interviews, as well as references. If you are unsure about the validity of a Noom job posting on another website, we strongly encourage you to apply directly through our website.

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Software Engineer - AI Engineering

Applied Intuition · Sunnyvale, California, United States

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Infrastructure & Platform Sunnyvale Posted May 8, 2026

About Applied Intuition

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co.

We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments.

Meet our software engineers!

Meet some of our software engineers who are shaping the future of autonomy and delivering world-class solutions helping customers shorten time to market. Hear about what brought them to Applied Intuition, what’s kept them interested, and their advice to potential candidates.

About the role

We are looking for an AI engineer to join a small, high-impact team building the AI capabilities, agent frameworks, and app platform that power every Applied product and the workflows our own engineers rely on daily. This is a 0 to 1 role with real customer demand already behind it and the potential to scale into a major new business line. You’ll operate like a startup within a larger, well-resourced company – with the freedom to experiment, ship fast, and work directly with customers.

At Applied Intuition, you will:

Design and ship the shared AI infrastructure, frameworks, and tooling that power AI capabilities across Applied’s products and toolings.
Partner with product teams to identify the highest-leverage AI use cases and take them from idea to production.
Serve as a GenAI/LLM expert across the company – owning best practices for architecture, safety, evaluation, and deployment.
Design, build, and ship agentic systems such as background coding agents, AI SRE tooling
Work directly with customers to understand their needs, demo capabilities, and shape the product roadmap. Both external customers and internal teams are your customers.

We're looking for someone who has:

A Bachelor's degree in Computer Science, Software Engineering, or equivalent
2+ years of experience building and deploying AI/ML-powered features & products
Hands-on proficiency working with LLMs and agentic architectures.
Strong software engineering fundamentals and a bias toward shipping production-quality code quickly
Comfort working across the stack, from backend infrastructure to APIs to frontend work.
A collaborative mindset and genuine enjoyment of customer interaction – both with external customers and internal teams who depend on your work.
Proven ability to take initiative and context-switch across multiple high-priority projects in a fast-paced environment

Nice to have:

Practical ML literacy – you understand model evaluation, data pipelines, and the tradeoffs between approaches
Background in developer tooling, platform engineering, or internal productivity infrastructure
Experience working with autonomous vehicle systems or simulation software

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $126,000 - $250,000 USD annually.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

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AI Enablement Lead (Mavens)

Komodo Health · United States

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Mavens Remote (United States) Posted May 8, 2026

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Mavens, a Komodo Health Company:

The AI Enablement Lead is the connective tissue between Mavens' ambitions and AI's practical potential. In this role, you'll embed yourself in every team's workflows — learning how they work, where they get stuck, and what would make them faster — then build and deploy AI solutions that compound across the organization. You'll drive adoption, build capability, and help Mavens become a truly AI-first business unit.

Looking back on your first 12 months at Komodo Health, success looks like…

Every team at Mavens has >80% of their work automated or accelerated with AI
Strong adoption rates across AI tools, with low variance across teams (no team left behind)
Proven AI workflows have been handed off to the Head of Quality and embedded in delivery standards
Clearly recognizable productivity and quality gains attributable to AI implementation
A culture of rapid AI experimentation

These are the essential job duties you will be responsible for …

AI Adoption and Implementation: Sit down with every team across Mavens, understand how their work actually gets done, and build automations that eliminate the manual, repetitive, and slow parts. This is hands-on work — prompt engineering, agent configuration, workflow automation — not advisory.
Culture and Fluency: Evangelize AI across Mavens — make the wins visible, build excitement, and create a culture where people are actively looking for the next thing to automate.
Tool Adoption and Training Drive fluency and adoption of our core AI tools. Partner with the training team to design and deliver content, templates, and playbooks that help every team member build AI fluency. Reduce friction and resistance by making the value tangible and immediate.
Measurement and Iteration: Track adoption, time savings, and quality improvements across teams. Report regularly on what's working, what isn't, and where the next highest-value opportunities lie.
Standards Handoff to Quality: As AI workflows prove out, partner with the Head of Quality to translate them into delivery methodology, playbooks, and engagement standards. This role drives adoption and experimentation; Quality drives consistency and enforcement.
Expert advisory: Share expertise internally and externally. Guide the Mavens engineering and delivery teams on where AI can be leveraged in Mavens products. Advise Mavens customers directly on AI opportunities, implementation, and guardrails.

What you bring to Mavens (required):

Deep understanding of core AI concepts and technical foundations (e.g. how LLMs work).
Deep experience leveraging Claude - Cowork, Code, etc - and automating workflows.
At the forefront of AI innovation — constantly experimenting with new releases and tools.
Hands-on technical fluency with AI tools (prompt engineering, workflow automation, agent configuration) — can build, not just advise.
Strong change management instincts and natural evangelism; knows how to make AI feel exciting, not threatening, and bring skeptics along.
Clear communicator who can translate technical capability into plain-language value for non-technical teammates.
Self-directed and comfortable operating without a playbook in a fast-moving environment.
Comfort operating across all levels, from individual contributors to practice leads.

The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.

The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.

San Francisco Bay Area and New York City:

$144,000—$215,000 USD

All Other US Locations:

$125,000—$185,000 USD

Komodo's AI Standard

At Komodo, we're not just witnessing the AI revolution – we're leading it. This is a pivotal moment in time, where being first to market with AI transforms industries and sets the bar. We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute. AI here isn't optional; it's foundational. We expect you to integrate AI into your daily work – from summarizing documents to automating workflows and uncovering insights. This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.

Join us in shaping the future of healthcare intelligence.

Where You’ll Work

Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago. Roles vary — some can be performed from anywhere in the country, others are scoped to a specific region, and some are based near one of our hubs. For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work. Whatever your setup, expectations will always be clear before you join.

Equal Opportunity Statement

Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

By submitting your application, you acknowledge that you have read and understand Komodo Health’s Privacy Notice for Employees and Contractors.

This notice explains how we collect, use, and retain applicant data.

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Senior C++ Software Engineer (Defense Autonomy)

Applied Intuition · Ann Arbor, Michigan, United States

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Government Sunnyvale Ann Arbor Posted May 8, 2026

About Applied Intuition

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co.

We are an in-office company, and our expectation is that employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments.

About the Role

Applied is seeking a Software Engineer with strong foundations in algorithmic optimization and multi-agent systems. You’ll tackle complex computational challenges in our real-time decision-making platform, designing and implementing advanced algorithms that push the boundaries of autonomous coordination and planning. We seek motivated engineers driven by core mission values to join our Acuity Autonomous Behaviors and Agents engineering team focused on next-generation human-machine teaming and real-time decision-making systems. You’ll help build intelligent agents that plan and execute missions using advanced reasoning, planning, and optimization algorithms. Our work spans real-time scenarios, heterogeneous platforms (air, space, land, surface, sub-surface), and software that integrates seamlessly with human operators. If you thrive in fast-moving, mission-oriented environments and love building autonomy that help our warfighters, this is your role.

Your work will support our Axion and Acuity family of systems, enabling breakthrough capabilities in human-machine teaming across all domains. If you’re passionate about applying cutting-edge algorithms to solve mission-critical coordination problems, this role offers exceptional opportunities to advance the state of the art in autonomous decision making systems.

At Applied, you will:

Design and implement multi-agent optimization algorithms for distributed decision-making and coordination problems
Develop temporal logic frameworks and constraint-satisfaction algorithms for complex planning scenarios
Create mathematical models for sequential decision process under uncertainty with probabilistic outcomes
Build computational frameworks that balance algorithmic efficiency with human-interpretable reasoning
Implement and evaluate quantitative metrics for algorithm performance, solution quality, and computational efficiency
Translate theoretical approaches into production-ready software implementations with rigorous testing methodologies
Collaborate with cross-disciplinary teams to refine algorithmic approaches based on empirical evaluation
Communicate technical details effectively across stakeholders, sponsors, and leadership

We’re looking for someone who has:

BS or MS in Computer Science, Software Engineering, Robotics, or a related technical field, OR 5+ years of professional experience developing intelligent agents or planning systems.
5+ years of hands-on experience developing performant modern C++ (we use C++ 20).
Strong theoretical understanding and practical experience implementing algorithms for constraint satisfaction, scheduling, and optimization problems.
Demonstrable skill in analyzing, visualizing, and optimizing algorithm performance and solution quality.
Proficiency with Bazel in Docker-based Linux environments.
Strong procedural and object-oriented programming experience that employs clean code principles and good OOP design patterns/principles.
Experience developing in Docker and containerized development environments, and using Linux-based operating systems (e.g., RHEL, Ubuntu).
Understanding of Service-oriented Architecture and message broker vs data broker paradigms.
Experience using git, Visual Studio Code, GitLab, SonarQube, and Artifactory or Azure Container registry.
Ability to translate complex mathematical concepts into clear technical documentation and communicate complex software designs.
Strong critical thinking skills, methodical approach to algorithm development and validation, and ability to thrive in a dynamic, fast-paced environment.
Excellent analytical, communication, and documentation skills with demonstrated ability to collaborate across multiple teams.
Passion for solving complex problems with little supervision in a fast-moving team.
Ability to balance multiple priorities in a fast-paced, highly collaborative, frequently changing, and sometimes ambiguous environment.

Travel Requirements:

Occasional travel required (approx. 10–20%) for demonstrations, integration, or customer engagement

Security Clearance

Must be a U.S. Citizen
Must be eligible for a U.S. SECRET clearance with Special Access Program (SAP) eligibility

Nice to have:

Advanced degree (MS+) in algorithms, computational optimization, or autonomous systems, OR 5+ years building autonomous decision systems.
Expertise in advanced planning paradigms (e.g., PDDL, HTN planning, Monte Carlo tree search), temporal reasoning, formal verification, or symbolic planning.
Experience with game theory for multi-agent coordination or negotiation protocols.
Familiarity with real-time optimization under hardware/edge constraints.
Background in Battle Management Command and Control (BMC2) or defense applications.
Master’s degree in computer science/related engineering field.
7+ years developing software in C++ (C++ 2017)
Proficient with build tools like Conan and Bazel.
Experience on national security projects for government agencies.
Interdisciplinary background with a focus on continual learning.

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $150,000 to $200,000 USD annually.

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

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Staff Software Engineer - IAM, Cloud Platform

IonQ · Bothell, Washington, United States

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Platform Bothell, Washington Posted May 8, 2026

About IonQ:

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

We don’t just build the world’s best quantum computers—we sell them! We make our systems available via the cloud for customers all over the world, customers who have complex organizations and customer bases of their own in many cases.

We are looking for a Staff Software Engineer to lead developing our Identity and Access Management (IAM) and Role-Based Access Control (RBAC) systems, enabling our customers to federate their own identities and protect their organizations’ data. You’ll lead key components of the platform in collaboration with our product team and other engineers, to build the best quantum platform for our customers and partners.

Responsibilities:

Own the technical vision and architecture for IAM and RBAC systems across the entire platform for multiple products. Design, evolve, and standardize scalable authorization models (RBAC, ABAC, policy-based access) that support complex enterprise use cases
Drive cross-team initiatives that impact authentication, authorization, and identity lifecycle management.
Make high-impact architectural decisions around:

Role modeling and permission hierarchies
Identity propagation and service-to-service authorization

Act as the final technical authority on IAM/RBAC design reviews and critical security decisions.
Ensure IAM and RBAC systems meet high availability, performance, and reliability requirements
Establish operational standards for: Role changes and permission rollout
Emergency access and break-glass procedures
Monitoring and alerting for auth-related failures or abuse

You’d be a good fit with:

Bachelor's degree in Computer Science, Engineering or a related field, or equivalent training, fellowship, or work experience
8+ years of professional software engineering experience, with a history of technical leadership and shipping large-scale, mission-critical systems
Deep, expert-level knowledge (4+ years) on designing, building, and operating IAM and RBAC systems in production environments at scale
Past experience implementing SAML 2.0 in production
Proven experience designing and leading large-scale, cross-team technical projects from inception to completion, especially track record of leading cross-team initiatives related to identity, access control, or security platforms
Solid understanding of microservices architecture, event-driven systems, and data consistency patterns.
Exceptional written and verbal communication skills, demonstrated through a portfolio of technical design documents, architectural diagrams, or public presentations
Expertise programming backends in Go or JavaScript
A strong sense of ownership and the ability to navigate ambiguity to drive complex projects forward with a high degree of autonomy
A practice of using AI in day to day coding

You’d be a great fit with:

10+ years software developer experience
5+ years experience writing microservices in a kubernetes environment
Past experience with GCP
Experience evolving or migrating legacy authentication/authorization systems to modern, scalable architectures
Deep familiarity with enterprise security requirements, including least privilege, auditability, and compliance constraints
Experience operating IAM systems that support high availability, low latency, and strict reliability SLOs
Active participation in the broader tech community (e.g., open-source contributions, conference talks)
Regular use of fully agent-based augmented coding

Location: This role will work onsite or hybrid at our office located in Bothell, WA.
Travel: Once per quarter
Job ID: 1409

The approximate base salary range for this position is $174,520 - $228,492. The total compensation package includes base, bonus, and equity.

Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!

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Senior IAM Engineer (Okta)

IonQ · Bothell, Washington, United States; Boulder, Colorado, United States; College Park, Maryland, United States; Remote, US

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Security College Park, Maryland Posted May 8, 2026

About IonQ:

IonQ, Inc. [NYSE: IONQ] is the world’s leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ’s newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance.

Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before.

This Senior IAM Engineer will own the Okta for Government High (FedRAMP High) tenant, which serves as the enterprise Identity Provider and Identity Governance platform for a 1,500+ user organization. The role is the primary technical resource responsible for the build, enhancement, and operation of key functions, including SSO integrations, Identity Governance (OIG), Lifecycle Management, Workflows automation, and Adaptive MFA policy.

In the first three months, you will help develop the core program documentation and workflows. You will collaborate with external teams like IT, Legal and People to integrate into company processes. You will work with our technical security experts to build Identity and Access management processes and procedures.

Responsibilities

Own the Okta for Government High (FedRAMP High) tenant — configuration, health, lifecycle, and security posture
Manage Universal Directory: on-prem AD Agent sync, HRIS attribute mastering, profile mappings, and group rules
Build and maintain all SSO app integrations via the Okta Integration Network (OIN) using SAML, OIDC, and SCIM
Own and maintain Okta Adaptive MFA policies: factor enrollment rules, risk-based step-up authentication, FIDO2/YubiKey/PIV/CAC configuration
Maintain the Okta System Log to Microsoft Sentinel log streaming pipeline and retention configuration
Own Okta Identity Governance (OIG): entitlement catalog, access certification campaign setup, SoD policy rules, and access request workflow design
Own, Build and Maintain Okta Lifecycle Management: JML automation rules, HRIS connector configuration, and auto-provisioning and deprovisioning into all connected applications, access review triggers, and automated remediation
Design, build, and document all Okta-side enhancements including new app onboarding, policy changes, and IGA configuration updates
Write test cases for all Okta-side changes; execute UAT jointly with the Identity Governance & Operations Analyst before production promotion
Support Identity Operations Specialist on Tier 2 Okta escalations and Workflow troubleshooting
Assist Identity Governance & Operations Analyst with OIG campaign configuration and certification reporting

Requirements:

4+ years of hands-on Okta administration and engineering experience
Demonstrated experience with Okta SSO app integrations via SAML 2.0 and OIDC
Experience with Okta Lifecycle Management and HRIS connector configuration
Experience building Okta Workflows for provisioning automation
Experience with Okta Adaptive MFA policy configuration including FIDO2/WebAuthn and hardware token enrollment
Experience with Okta Universal Directory including AD Agent deployment and profile mastering

Compliance Requirements: this role will be subject to US Federal regulations, therefore:

Must be a U.S. Citizen or Lawful Permanent Resident (Green Card holder) — U.S. Person
Ability to obtain and maintain a security clearance or pass a background investigation consistent with CUI access

Preferred Qualifications:

Experience with Okta for Government High (FedRAMP High) or FedRAMP Moderate environments — strong preference
Okta Identity Governance (OIG) experience — access certifications, SoD, entitlement management
Experience federating Okta to Microsoft Entra ID / GCCH as a SAML Service Provider
Familiarity with CMMC, ITAR, GDPR, SOX, SOC 2 compliance requirements
Experience with SCIM 2.0 provisioning to downstream applications
Okta Identity Governance certification (preferred)

The approximate base salary range for this position is $126,887 - $166,127. The total compensation package includes base, bonus, equity, and a range of benefit options found on our career site.

Location: This role is based out of our College Park, Boulder, CO, or Bothell, WA offices, or can be remote in the US.
Travel: Up to 1 week per quarter
Job ID: 1460

Compensation will vary based on individual factors such as education, qualifications, and experience of the final candidate(s), specific office location, and calibration against relevant market data and internal team equity. Posted base salary figures are subject to change as new market data becomes available. Our benefits include comprehensive medical, dental, and vision plans, matching 401K, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, and a home technology stipend. Details of participation in these benefit plans will be provided when a candidate receives an offer of employment.

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We are dedicated to creating an environment where individuals can feel welcomed, respected, supported, and valued.

We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law. We are proud to be an Equal Employment Opportunity employer.

US Technical Jobs. The position you are applying for will require access to technology that is subject to U.S. export control and government contract restrictions. Employment with IonQ is contingent on either verifying “U.S. Person” (e.g., U.S. citizen, U.S. national, U.S. permanent resident, or lawfully admitted into the U.S. as a refugee or granted asylum) status for export controls and government contracts work, obtaining any necessary license, and/or confirming the availability of a license exception under U.S. export controls. Please note that in the absence of confirming you are a U.S. Person for export control and government contracts work purposes, IonQ may choose not to apply for a license or decline to use a license exception (if available) for you to access export-controlled technology that may require authorization, and similarly, you may not qualify for government contracts work that requires U.S. Persons, and IonQ may decline to proceed with your application on those bases alone. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

US Non-Technical Jobs. Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Accordingly, we will have some additional questions regarding your immigration status that will be used for export control and compliance purposes, and the answers will be reviewed by compliance personnel to ensure compliance with federal law.

If you are interested in being a part of our team and mission, we encourage you to apply!

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QC Analyst II

Legend Biotech US · Raritan, New Jersey, United States

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US Quality Operations Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking QC Analyst II as part of the Quality team based in Raritan, NJ.

Role Overview

The QC Analyst is an exempt level position with responsibilities for performing QC testing related to the manufacturing of cell therapy products for clinical trials and commercial operations in a controlled GMP environment.

Key Responsibilities

Be responsible for the completion of QC testing related to the manufacturing of autologous CAR-T products for clinical trials and commercial operation in a controlled cGMP cleanroom environment.
Ensure testing is completed in compliance with all applicable procedures, standards and GMP regulations.
Conduct analytical testing of raw material/utility, in-process, or final product samples submitted to the QC laboratories.
Perform peer review/approval of laboratory data.
Utilize electronic systems (LIMS) for execution and documentation of testing.
Create, review and approve relevant QC documents, SOP’s and WI’s.
Perform tasks in a manner consistent with the safety policies, quality systems and cGMP requirements
Work in a collaborative team setting with quality counterparts that include Quality Assurance, Manufacturing Operations, and Analytical/Process Development.
Job duties performed require routine exposure to and handling of biological materials and hazardous chemicals.

Requirements

Bachelor’s Degree in Science, Engineering or equivalent technical discipline is required.
Minimum of 1 year relevant work experience, preferably within a biological and/or pharmaceutical industry is required.
Experience in a Quality Control setting is preferred.
Experience with processing samples in biosafety cabinets utilizing aseptic technique is strongly preferred.
Knowledge of cGMP regulations and FDA/EU guidance related to manufacturing of cell-based products is strongly preferred.
Knowledge of Good Tissue Practices is required.
Knowledge of CAR-T QC test methods and related equipment is preferred.
Excellent written and oral communication skill are required.
Candidates must be able to accommodate shift schedule. Shifts include routine weekend and evening work as required by the manufacturing process.
Candidates must be able to accommodate unplanned overtime (including nights and weekends) on little to no prior notice.
The candidate must be highly organized and capable of working in a team environment with a positive attitude under some supervision.
Comfortable with speaking and interacting with regulatory inspectors.
This position may require occasional travel to partner sites in NJ or PA as business demands.
This position may require up to 5% domestic or international travel as business demands.
Takes responsibility for one's results and deliverables; sets and achieves goals to support organizational priorities.
Takes initiative; willing to take unpopular positions/actions when necessary; courageous and assertive.
Works effectively in the face of ambiguity, shifting priorities, and rapid change; maintains a positive outlook in difficult situations; a change agent.
Identifies and focuses on activities of highest value and impact; makes informed decisions quickly.
Results oriented; defines goals, metrics and actionable plans and manages work to deliver desired outcomes; has a sense of urgency.
Considers resources, alternatives, constraints and desired outcomes to make effective decisions.
Employs good project management principles to appropriately align time, resources, and budgets.
Appreciates diverse perspectives and is actively inclusive of others' input and ideas; treats others with respect.
Articulates ideas clearly and succinctly in a variety of settings and styles; can get messages across that have the desired effect.
Leverages personal credibility and interpersonal skills to help others make better decisions and positively impact outcomes; able to develop/maintain effective working relationships internally and externally.
Employs a global mindset in decision-making and errs on the side of over-communicating to create organizational transparency, trust and alignment.
Takes initiative, actively shares knowledge, builds skills, promotes new ideas and embraces change.
Generates new solutions to problems by challenging the status quo and conventional thinking.

#Li-RP1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$78,251—$102,705 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

View all jobs →

Operations Supervisor

Legend Biotech US · Raritan, New Jersey, United States

Apply now

Operations - Raritan Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based in Raritan, NJ.

Role Overview

The CAR-T Operations Supervisor is an exempt level position working within Technical Operations team, responsible for directing the daily production of a personalized cell therapy to support both clinical and commercial requirements in a sterile cGMP environment. Job duties will be performed within a team-based environment, on an assigned production shift schedule.

Shift Options Available:

Sun–Wed, 2nd Shift
Wed–Sat, 2nd Shift

Key Responsibilities

Lead and supervise multiple units within the CAR-T process operations (i.e. component preparation manufacturing, MFG support operations, Mock cell, and CAR-T process) according to standard operating procedures and batch records and ensure safe and compliant manufacturing operations according to cGMP requirements.
Lead the daily start of shift operations meetings, the daily wrap up production meetings and assign individuals their daily production task to execute and ensure compliance and successful completion of work-related tasks.
Work closely with operations personnel on the production floor to provide guidance and perform production tasks as needed to help the team, in a manner consistent with safety policies, quality systems, and cGMP requirements.
Support manufacturing investigations, create/revise operational procedures, including manufacturing work instructions, master batch records, forms, and support and manage change controls.
Work closely with Operations Manager to help oversee the development of production personnel, provide input on personnel performance.
Build strong partnerships with Manufacturing, Engineering, and Quality to ensure seamless execution of daily production tasks and work as part of a cross-functional team to address production issues as the first point of contact for operators on the production floor.
Support the development of manufacturing processes, participate in various department projects, and will work with others to drive continuous improvements and efficiencies within cell therapy Technical Operations.
Job duties performed routinely require exposure to and handling of biological materials and hazardous chemicals.
Distance visual acuity of at least 20/40 (Snellen) in both eyes without corrective lenses or visual acuity corrected to 20/40 (Snellen) or better with corrective lenses.
Color Perception both eyes 5 slides out of 8.

Requirements

Bachelor’s degree in Science, Engineering or related field or equivalent experience required.
A minimum of 6 years of operations experience within a cGMP environment in the biotech/biopharma industry. Prior experience in manufacturing, quality, or engineering is required.
Excellent communication and organizational behaviors skills are required.
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, and Outlook) is required.
Availability to work in a day shift (1st or 2nd shift) is required.
Knowledge of cGMP regulations and FDA guidance related to manufacturing of cell-based products, and cleanroom behaviors.
Must exhibit strong Leadership skills and ability to effectively communicate and influence Operations associate and convey information to Management.
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively.
Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment, while providing clear direction to team members.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
An ability to build strong partnerships and effectively integrate with external collaborators to drive projects/programs forward in a matrixed environment.
Clear and succinct verbal and written communication skills with an attention to detail and the ability to follow procedures.
Experience with Operational Excellence and/or Lean Manufacturing is an asset.
Ability to accommodate shift work including evenings and weekends as required by the process.
Ability to accommodate unplanned overtime on little to no prior notice.
Sufficient vision and hearing capability to work in job environment with physical dexterity sufficient to use computers and document production records
A working leader who can participate in production runs in critical situations when needed.
Ability to lift a minimum of 25 lbs. and stand for a long period of time.

#Li-RN1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$96,267—$126,351 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

View all jobs →

Associate Manager, QA Shop Floor

Legend Biotech US · Raritan, New Jersey, United States

Apply now

US Quality Operations Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking an Associate Manager, QA Shop Floor as part of the Quality team based in Raritan, NJ.

Monday - Friday / 2nd Shift

Role Overview

The Associate Manager, QA Shop Floor is an exempt level position with responsibilities for providing quality oversight over the production of personalized cell therapy to support both clinical and commercial requirements in a sterile GMP environment. This role includes supervision of QA shop floor personnel as well as working with manufacturing to troubleshoot issues.

Key Responsibilities

Read, interpret, and revise documents such as SOPs, work instructions.
Develop positive relationships with the QA team, Quality Control, Information Technology, Maintenance, Manufacturing personnel, Technical Operations personnel, Human Resources, Site Leadership Team members, and peers.
Harmonize with Environmental, Health, and Safety personnel, Product Development, and Quality/Manufacturing personnel.
Independently makes appropriate and compliant GMP decisions.
Independently resolves problems using quality systems.
Lead quality driven continuous improvement projects.
Strive to reduce non-conformances in supported areas by dedicatedly driving compliance.
Support QASF team growth and development.
Must be able to be Aseptic Gown Qualified.
Possess the ability to positively influence peers, key stakeholders, and management.
Generates shift schedules, to ensure efficient coverage for all operational needs.
Maintain quality practices in accordance with state and federal regulatory requirements.
Supports the completion of corrective and preventive actions, as necessary.
Supports internal/external audits.
Supports Quality risk assessment teams.
Review/approve documents as a Quality on the Floor Subject Matter Expert (SME).
Remain current in skills and industry trends.
Job duties performed routinely require exposure to and handling of biological materials and hazardous chemicals.
Distance visual acuity of at least 20/30 (Snellen) in both eyes without corrective lenses or visual acuity corrected to 20/30 (Snellen) or better with corrective lenses.
Color Perception both eyes 5 slides out of 8.

Requirements

Bachelor’s Degree in Science, Engineering or equivalent technical discipline is required.
Minimum of 1 year relevant work experience, preferably within a biological and/or pharmaceutical industry is required.
Experience in a Quality Control setting is preferred.
Experience with processing samples in biosafety cabinets utilizing aseptic technique is strongly preferred.
Knowledge of cGMP regulations and FDA/EU guidance related to manufacturing of cell-based products is strongly preferred.
Knowledge of Good Tissue Practices is required.
Knowledge of CAR-T QC test methods and related equipment is preferred.
Excellent written and oral communication skill are required.
Candidates must be able to accommodate shift schedule. Shifts include routine weekend and evening work as required by the manufacturing process.
Candidates must be able to accommodate unplanned overtime (including nights and weekends) on little to no prior notice.
The candidate must be highly organized and capable of working in a team environment with a positive attitude under some supervision.
Comfortable with speaking and interacting with regulatory inspectors.
This position may require occasional travel to partner sites in NJ or PA as business demands.
This position may require up to 5% domestic or international travel as business demands.
Takes responsibility for one's results and deliverables; sets and achieves goals to support organizational priorities.
Takes initiative; willing to take unpopular positions/actions when necessary; courageous and assertive.
Works effectively in the face of ambiguity, shifting priorities, and rapid change; maintains a positive outlook in difficult situations; a change agent.
Identifies and focuses on activities of highest value and impact; makes informed decisions quickly.
Results oriented; defines goals, metrics and actionable plans and manages work to deliver desired outcomes; has a sense of urgency.
Considers resources, alternatives, constraints and desired outcomes to make effective decisions.
Employs good project management principles to appropriately align time, resources, and budgets.
Appreciates diverse perspectives and is actively inclusive of others' input and ideas; treats others with respect.
Articulates ideas clearly and succinctly in a variety of settings and styles; can get messages across that have the desired effect.
Leverages personal credibility and interpersonal skills to help others make better decisions and positively impact outcomes; able to develop/maintain effective working relationships internally and externally.
Employs a global mindset in decision-making and errs on the side of over-communicating to create organizational transparency, trust and alignment.
Takes initiative, actively shares knowledge, builds skills, promotes new ideas and embraces change.
Generates new solutions to problems by challenging the status quo and conventional thinking.

#Li-RP1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$110,706—$145,303 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

View all jobs →

Operations Supervisor

Legend Biotech US · Raritan, New Jersey, United States

Apply now

Operations - Raritan Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based in Raritan, NJ.

Role Overview

The CAR-T Operations Supervisor is an exempt level position working within Technical Operations team, responsible for directing the daily production of a personalized cell therapy to support both clinical and commercial requirements in a sterile cGMP environment. Job duties will be performed within a team-based environment, on an assigned production shift schedule.

Shift Options Available:

Wed–Sat, 2nd Shift

Key Responsibilities

Lead and supervise multiple units within the CAR-T process operations (i.e. component preparation manufacturing, MFG support operations, Mock cell, and CAR-T process) according to standard operating procedures and batch records and ensure safe and compliant manufacturing operations according to cGMP requirements.
Lead the daily start of shift operations meetings, the daily wrap up production meetings and assign individuals their daily production task to execute and ensure compliance and successful completion of work-related tasks.
Work closely with operations personnel on the production floor to provide guidance and perform production tasks as needed to help the team, in a manner consistent with safety policies, quality systems, and cGMP requirements.
Support manufacturing investigations, create/revise operational procedures, including manufacturing work instructions, master batch records, forms, and support and manage change controls.
Work closely with Operations Manager to help oversee the development of production personnel, provide input on personnel performance.
Build strong partnerships with Manufacturing, Engineering, and Quality to ensure seamless execution of daily production tasks and work as part of a cross-functional team to address production issues as the first point of contact for operators on the production floor.
Support the development of manufacturing processes, participate in various department projects, and will work with others to drive continuous improvements and efficiencies within cell therapy Technical Operations.
Job duties performed routinely require exposure to and handling of biological materials and hazardous chemicals.
Distance visual acuity of at least 20/40 (Snellen) in both eyes without corrective lenses or visual acuity corrected to 20/40 (Snellen) or better with corrective lenses.
Color Perception both eyes 5 slides out of 8.

Requirements

Bachelor’s degree in Science, Engineering or related field or equivalent experience required.
A minimum of 6 years of operations experience within a cGMP environment in the biotech/biopharma industry. Prior experience in manufacturing, quality, or engineering is required.
Excellent communication and organizational behaviors skills are required.
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, and Outlook) is required.
Availability to work in a day shift (1st or 2nd shift) is required.
Knowledge of cGMP regulations and FDA guidance related to manufacturing of cell-based products, and cleanroom behaviors.
Must exhibit strong Leadership skills and ability to effectively communicate and influence Operations associate and convey information to Management.
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively.
Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment, while providing clear direction to team members.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
An ability to build strong partnerships and effectively integrate with external collaborators to drive projects/programs forward in a matrixed environment.
Clear and succinct verbal and written communication skills with an attention to detail and the ability to follow procedures.
Experience with Operational Excellence and/or Lean Manufacturing is an asset.
Ability to accommodate shift work including evenings and weekends as required by the process.
Ability to accommodate unplanned overtime on little to no prior notice.
Sufficient vision and hearing capability to work in job environment with physical dexterity sufficient to use computers and document production records
A working leader who can participate in production runs in critical situations when needed.
Ability to lift a minimum of 25 lbs. and stand for a long period of time.

#Li-RN1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$96,267—$126,351 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

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Sr. QC Analyst

Legend Biotech US · Raritan, New Jersey, United States

Apply now

US Quality Operations Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking a Sr. QC Analyst as part of the Quality team based in Raritan, NJ.

Role Overview

The Sr. QC Analyst is an exempt level position with responsibilities for performing QC testing related to the manufacturing of cell therapy products for clinical trials and commercial operations in a controlled GMP environment.

Key Responsibilities

Be responsible for the completion of QC testing related to the manufacturing of autologous CAR-T products for clinical trials and commercial operation in a controlled cGMP cleanroom environment.
Ensure testing is completed in compliance with all applicable procedures, standards and GMP regulations.
Conduct analytical testing of raw material/utility, in-process, or final product samples submitted to the QC laboratories.
Perform peer review/approval of laboratory data.
Utilize electronic systems (LIMS) for execution and documentation of testing.
Create, review and approve relevant QC documents, SOP’s and WI’s.
Perform tasks in a manner consistent with the safety policies, quality systems and cGMP requirements.
Work in a collaborative team setting with quality counterparts that include Quality Assurance, Manufacturing Operations, and Analytical/Process Development.
Job duties performed require routine exposure to and handling of biological materials and hazardous chemicals.

Requirements

Bachelor’s Degree in Science, Engineering or equivalent technical discipline is required.
Minimum of 1 year relevant work experience, preferably within a biological and/or pharmaceutical industry is required.
Experience in a Quality Control setting is preferred.
Experience with processing samples in biosafety cabinets utilizing aseptic technique is strongly preferred.
Knowledge of cGMP regulations and FDA/EU guidance related to manufacturing of cell-based products is strongly preferred.
Knowledge of Good Tissue Practices is required.
Knowledge of CAR-T QC test methods and related equipment is preferred.
Excellent written and oral communication skill are required.
Candidates must be able to accommodate shift schedule. Shifts include routine weekend and evening work as required by the manufacturing process.
Candidates must be able to accommodate unplanned overtime (including nights and weekends) on little to no prior notice.
The candidate must be highly organized and capable of working in a team environment with a positive attitude under some supervision.
Comfortable with speaking and interacting with regulatory inspectors.
This position may require occasional travel to partner sites in NJ or PA as business demands.
This position may require up to 5% domestic or international travel as business demands.
Takes responsibility for one's results and deliverables; sets and achieves goals to support organizational priorities.
Takes initiative; willing to take unpopular positions/actions when necessary; courageous and assertive.
Works effectively in the face of ambiguity, shifting priorities, and rapid change; maintains a positive outlook in difficult situations; a change agent.
Identifies and focuses on activities of highest value and impact; makes informed decisions quickly.
Results oriented; defines goals, metrics and actionable plans and manages work to deliver desired outcomes; has a sense of urgency.
Considers resources, alternatives, constraints and desired outcomes to make effective decisions.
Employs good project management principles to appropriately align time, resources, and budgets.
Appreciates diverse perspectives and is actively inclusive of others' input and ideas; treats others with respect.
Articulates ideas clearly and succinctly in a variety of settings and styles; can get messages across that have the desired effect.
Leverages personal credibility and interpersonal skills to help others make better decisions and positively impact outcomes; able to develop/maintain effective working relationships internally and externally.
Employs a global mindset in decision-making and errs on the side of over-communicating to create organizational transparency, trust and alignment.
Takes initiative, actively shares knowledge, builds skills, promotes new ideas and embraces change.
Generates new solutions to problems by challenging the status quo and conventional thinking.

#Li-RP1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$96,267—$126,351 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

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Manager, Operations Training

Legend Biotech US · Raritan, New Jersey, United States

Apply now

Operations - Raritan Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking a Manager, Operations Training as part of the Technical Operations team based in Raritan, NJ.

Role Overview

The Manager, Operations Training, will be responsible for managing the training team who lead training activities for the overall plant operation team members who support cGMP Commercial Cell Therapy Manufacturing. This individual will oversee the Training team members in collaboration with department management in Operations and Quality to support personalized cell therapy production through safe and compliant operations according to cGMP requirements. This individual will support the organization door to floor program and ramp-up of commercial production. The role will require technical experience, effective communication, coordination and collaboration across relevant cross functional groups to enable robust production, testing and release of product to patients.

Key Responsibilities

Leads, directs, coaches and develops a holistic, effective training program for all plant functions and personnel that support daily commercial production.
Manages training team to plan, coordinate, prepare and deploy training curriculum.
Perform training assessments for new and updated procedures.
Oversee and schedule training skill checks and qualifications.
Support evaluation of appropriate compliance courses.
Leads and works with training team to manage training requirements for new hires.
Work collaboratively with functional leads for procedure alignment based on roles.
Serve as subject matter expert for Compliance & Training systems.
Oversees onboarding for all new manufacturing operators.
Knowledge of LMS system.
Maintain and report quality training metrics.
Prepares information for internal and external audits.
Ensure productivity, timeliness, and quality of Change Controls and CAPA implementation.

Requirements

A minimum of a Bachelor’s Degree in Science; advanced degree preferred.
A minimum of 5-8 years relevant work and management experience is required. It is preferable that the candidate have experience working within an aseptic manufacturing facility, preferably in training/system applications, quality systems, or learning management systems.
Knowledge of cGMP regulations and FDA/EU guidance related to manufacturing of cell-based products as well as knowledge of Good Tissue Practices.
Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment, while providing clear direction to team members.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Works well in a team-oriented, collaborative environment.
Demonstrated track record of driving continuous improvement initiatives.
Proven leadership and team management skills.

#Li-RN1

#Li-Hybrid

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$123,605—$162,232 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

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MES Engineer

Legend Biotech US · Raritan, New Jersey, United States

Apply now

MSAT Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking MES Engineer as part of the Manufacturing Excellence team based in Raritan, NJ.

Role Overview

The MES Engineer will be part of Manufacturing Excellence team reporting to the Manufacturing Execution Systems Lead and will be responsible for EBR development and administration at the Raritan site to support production processing while liaising with other functions including but not limited to Tech Support, Process Improvement, Validation, Supply Chain, Operations, QA, Reg CMC, and IT. This individual will support electronic batch record (EBR) updates and system improvements, support applicable process and facility updates, and support qualification activities associated with MES (PAS-X).

Key Responsibilities

Support eBR development, modeling, and deployment in MES
Coordinate with other departments to gather user requirements, guage effort, and deliver robust, right first time EBR designs.
Participate in design testing, release planning, and demos with partners.
Serve as a Subject Matter Expert of MES for CAR-T and site initiatives requiring MES enhancements.
Coordinate MES updates with other Supply Chain Systems (ERP, eLIMs, etc.).
Coordinate and execute MES validation activities according to the Software Development Lifecycle (e.g. commissioning test Plans (CTP), Installation/Operational Qualification (IOQ).
Define standardizations and update documentation (e.g. SOPs, WIs, Technical & Design Specifications, and Qualification Protocols) with alignment to Global Procedures.
Act as a Site MES SME to support Quality Investigations, Corrections, and QMS records.
Build the Site Readiness of MES for FDA and/or Other Regulatory Audits / Inspections.
This individual is responsible for the training of Manufacturing Excellence on MES utilization and ensuring that Manufacturing Excellence properly assesses updates and impact.
Key Relationships: establish key stakeholder relationships with internal and external stakeholders. Ability to interact with all levels within the organization.

Requirements

A minimum of a Bachelor’s degree in engineering or related field or equivalent experience required. Advanced degree preferred.
A minimum of 7 years of relevant experience is required. Demonstrated experience translating business needs to system requirements. Cell/Gene Therapy cGMP manufacturing and project planning experience preferred.
PAS-X experience required.
Provide technical expertise of Change Control process as well as oversight of the MES team to ensure smooth implementation of system enhancement activities.
Accurately and reliably gauge task effort and plan work to meet project timelines
Work closely with the development and MS&T organization to ensure translation of changes from concept to implementation, building long term implementation and support plans.
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively. Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment.
Provide technical recommendation and limitations associated with MES functionality in the evaluation of potential process changes for effectiveness, value, risk, and priority.
Drive the implementation of MES enhancements that would provide reduction in COGs, and increase throughput, capacity, and quality compliance.
Work cross-functionally across Technical Operations and interface with IT to drive the design and implementation of new system updates for cell therapy development and manufacturing.
When necessary, support studies related to process improvement and implementation of new manufacturing execution system technologies.
An ability to build strong partnerships and effectively integrate with cross functional collaborators to drive projects/programs forward in a matrixed environment.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
Clear and succinct verbal and written communication skills.

#Li-Onsite

#Li-DD1

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$110,706—$145,303 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

View all jobs →

Operations Supervisor

Legend Biotech US · Raritan, New Jersey, United States

Apply now

Operations - Raritan Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking an Operations Supervisor as part of the Technical Operations team based in Raritan, NJ.

Role Overview

The CAR-T Operations Supervisor is an exempt level position working within Technical Operations team, responsible for directing the daily production of a personalized cell therapy to support both clinical and commercial requirements in a sterile cGMP environment. Job duties will be performed within a team-based environment, on an assigned production shift schedule.

Shift Options Available:

Wed–Sat, 2nd Shift

Key Responsibilities

Lead and supervise multiple units within the CAR-T process operations (i.e. component preparation manufacturing, MFG support operations, Mock cell, and CAR-T process) according to standard operating procedures and batch records and ensure safe and compliant manufacturing operations according to cGMP requirements.
Lead the daily start of shift operations meetings, the daily wrap up production meetings and assign individuals their daily production task to execute and ensure compliance and successful completion of work-related tasks.
Work closely with operations personnel on the production floor to provide guidance and perform production tasks as needed to help the team, in a manner consistent with safety policies, quality systems, and cGMP requirements.
Support manufacturing investigations, create/revise operational procedures, including manufacturing work instructions, master batch records, forms, and support and manage change controls.
Work closely with Operations Manager to help oversee the development of production personnel, provide input on personnel performance.
Build strong partnerships with Manufacturing, Engineering, and Quality to ensure seamless execution of daily production tasks and work as part of a cross-functional team to address production issues as the first point of contact for operators on the production floor.
Support the development of manufacturing processes, participate in various department projects, and will work with others to drive continuous improvements and efficiencies within cell therapy Technical Operations.
Job duties performed routinely require exposure to and handling of biological materials and hazardous chemicals.
Distance visual acuity of at least 20/40 (Snellen) in both eyes without corrective lenses or visual acuity corrected to 20/40 (Snellen) or better with corrective lenses.
Color Perception both eyes 5 slides out of 8.

Requirements

Bachelor’s degree in Science, Engineering or related field or equivalent experience required.
A minimum of 6 years of operations experience within a cGMP environment in the biotech/biopharma industry. Prior experience in manufacturing, quality, or engineering is required.
Excellent communication and organizational behaviors skills are required.
Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, and Outlook) is required.
Availability to work in a day shift (1st or 2nd shift) is required.
Knowledge of cGMP regulations and FDA guidance related to manufacturing of cell-based products, and cleanroom behaviors.
Must exhibit strong Leadership skills and ability to effectively communicate and influence Operations associate and convey information to Management.
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively.
Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment, while providing clear direction to team members.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
An ability to build strong partnerships and effectively integrate with external collaborators to drive projects/programs forward in a matrixed environment.
Clear and succinct verbal and written communication skills with an attention to detail and the ability to follow procedures.
Experience with Operational Excellence and/or Lean Manufacturing is an asset.
Ability to accommodate shift work including evenings and weekends as required by the process.
Ability to accommodate unplanned overtime on little to no prior notice.
Sufficient vision and hearing capability to work in job environment with physical dexterity sufficient to use computers and document production records
A working leader who can participate in production runs in critical situations when needed.
Ability to lift a minimum of 25 lbs. and stand for a long period of time.

#Li-RN1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$96,267—$126,351 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

Legend Biotech US

View all jobs →

Sr. Warehouse Operations Manager

Legend Biotech US · Raritan, New Jersey, United States

Apply now

Supply Chain Raritan, NJ Posted May 8, 2026

Legend Biotech is a global biotechnology company dedicated to treating, and one day curing, life-threatening diseases. Headquartered in Somerset, New Jersey, we are developing advanced cell therapies across a diverse array of technology platforms, including autologous and allogenic chimeric antigen receptor T-cell, T-cell receptor (TCR-T), and natural killer (NK) cell-based immunotherapy. From our three R&D sites around the world, we apply these innovative technologies to pursue the discovery of safe, efficacious and cutting-edge therapeutics for patients worldwide.

Legend Biotech entered into a global collaboration agreement with Janssen, one of the pharmaceutical companies of Johnson & Johnson, to jointly develop and commercialize ciltacabtagene autolecuel (cilta-cel). Our strategic partnership is designed to combine the strengths and expertise of both companies to advance the promise of an immunotherapy in the treatment of multiple myeloma.

Legend Biotech is seeking a Sr. Warehouse Operations Manager as part of the Technical Operations team based in Raritan, NJ.

Role Overview

The Sr. Manager, Warehouse Operations will work within Technical Operations and be responsible for the ongoing site ramp-up, daily operational management, as well as continuous improvement of cGMP Warehouse Operations within a state-of-the-art cell therapy manufacturing facility. This individual will partner Technical Operations with other functions to support the production and distribution of cell therapy products through safe and compliant operations according to cGMP requirements.

Key Responsibilities

Lead, direct, coach, and develop an effective Warehouse Operations team responsible for all inbound, outbound, material receipt & inventory management, and distribution processes for raw materials and final drug products.
Establish a strong relationship between the different teams of the department by identifying clear roles and responsibilities.
As a management member of the Warehouse team, participate in governances structure design, decision-making process, as well as performance management and initiatives related to the continuous improvement of the warehouse operations.
Responsible for hiring, development, and performance management of staff (including shift teams) within the warehouse as well as the establishment of key performance indicators for Warehouse Operations.
Responsible for management of warehouse budget inclusive but not limited to headcount, materials, consumables, services, out of pocket (OOP).
Serve as BPO of the S4 HANA EWM environment to represent the Warehouse & Operations business requirements and accuracy of inventory, processes and document track. Support implementation of improvement projects to the EWM environment.
Support the treatment and on time closure of deviations, Quality investigations and CAPA’s related to operational activities. Ensure good CAPA effectiveness checks to keep standards on day-to-day activities and avoid recurrences.
Take accountability for best practices as per Legend Biotech policies and GXP requirements. Ensure compliance of operational activities with GXP, quality, training, EHS, security requirements. Develop solutions to enhance quality, efficiency, capacity, safety and security.
Participate in or coordinate projects that involve operations (e.g. material flow, people flow, continuous improvement)
Interact with key site stakeholders, including but not limited to internal (Planning, Quality, Operations, Vein to Vein, Finance) and external (J&J, Avantor) to the department, on activities linked to his/her area of responsibilities. Be part of EHS improvement and culture change inside the teams. Participate to risk assessments within the Warehouse. Ensure safety observations identified on operational activities are addressed and support implementation of improvements.

Requirements

Minimum: Bachelor’s degree in Supply Chain, Logistics or related equivalent field experience required. Masters degree desired.
A minimum of 8-10 years relevant Supply Chain or equivalent experience is required.
Experience in Pharma or Biologics manufacturing / Supply Chain is highly preferred.
SAP and EWM experience is preferred • APICS certification is desirable and a strong plus.
Ability to work independently and successfully, prioritize and manage multiple tasks simultaneously, integrate cross-functional issues and balance competing priorities effectively. Must be able to manage shifting priorities to meet critical deadlines in a fast paced and dynamic, growing environment.
Strength in communicating and working effectively with broad stakeholders in various scientific/technical/business disciplines.
Strong analytical, problem solving and critical thinking skills and the ability to lead as a change agent to promote flexibility, creativity, and accountability.
Very strong influencing capabilities with an ability to interact and communicate effectively at all levels of the organization and across different functions.
Excellent teamwork and interpersonal skills with ability to influence and build strong working relationships at all levels within the organization.
Advanced knowledge of warehouse operations including best industry practices, application of principles, concepts, practices, standards, validation, and qualification within a cGMP manufacturing environment.
Advanced proficiency in the use of ERP systems, Warehouse Management Systems, and analytics Ability to promote a mindset of continuous improvement, problem solving, and prevention.

#Li-BZ1

#Li-Onsite

The base pay range below is what Legend Biotech USA Inc. reasonably expects to offer at the time of posting. Actual compensation may vary based on experience, skills, qualifications, and geographic location. The company reserves the right to modify this range as needed and in accordance with applicable laws.

Other Types of Pay: Performance-based bonus and/or equity is available to employees in eligible roles.

Benefits and Paid Time Off: Medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer eight (8) weeks of paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and eleven (11) company holidays. Additional voluntary benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide voluntary commuter benefits, family planning and care resources, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

Pay Range (Base Pay):

$127,313—$167,099 USD

Please note: These benefits are offered exclusively to permanent full-time employees. Contractors are not eligible for benefits through Legend Biotech.

EEO Statement

It is the policy of Legend Biotech to provide equal employment opportunities without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other protected characteristic under applicable federal, state or local laws or ordinances.

Employment is at-will and may be terminated at any time with or without cause or notice by the employee or the company.

For information related to our privacy notice, please review: Legend Biotech Privacy Notice.

Ready to apply?

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Senior Outsourced Operations Manager

BILL · United States

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Customer Experience Operations United States Posted May 8, 2026

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

In this role you will:

Manage the operational performance of multiple product lines at multiple BPO site through building and maintaining effective relationships with operational site leadership
Demonstrate expertise in BPO Operations and Vendor Management by maintaining a deep understanding of contract adherence, staffing models, and agent technology suites, while gaining a functional understanding of product lines to contextualize customer issues.
Be a Champion of BILL culture cross-functionally through actively embodying BILL values, enhancing engagement, and facilitating culture-building activities
Develop expertise in the agent technology suite including Five9, Salesforce, Google Suite, etc.
Set clear objectives and timelines to hold BPO Leadership accountable for meeting and exceeding KPI goals and metrics including SLA standards
Regularly review performance metrics to identify areas where performance does not meet expectations
Implement site performance improvement plans when necessary including clear expectations and timelines for improvement
Lead regular meetings such as Weekly Business Reviews (WBR) and Monthly Business Reviews (MBR), and actively participate in Quarterly Business Reviews (QBR)
Analyze customer feedback scores, efficiency data, open case reports and other relevant metrics to pinpoint specific areas needing improvement
Ensure that all product updates are communicated effectively to BPO leadership and employees, and validate all required trainings are completed within established SLAs
Proactively identify leading indicators for an improved customers experience and lead projects to implement these changes at scale
Engage in cross-functional strategic discussions and planning sessions that align with the broader operational goals
Identify operational gaps in the representative life-cycle or site management and lead the creation and implementation of standardized SOPs to ensure consistency across sites.
In partnership with Workforce Management, set clear expectations around headcount needs for BPO partners
Proactively seek feedback and training opportunities consistently and effectively provide feedback to your peers
Actively participate in UAT and Beta projects to drive improvements for BPO teams
Participate in team meetings and contribute positively to team culture
Provide feedback on content gaps and additional training resource needs for frontline representatives and participate in the creation of these resources
Partner with cross-functional teams on multi-department projects, driving increased impact
Participate in and lead team culture building activities and programs
Participate in the assessment and review of department and team SOPs that impact BPO partners in partnership with the content team
Partner with cross-functional teams on multi-department projects and lead specific efforts within these projects
Drive BILL culture across the CARE team including leading and participating in culture building programs and activities
Always aim to be solution-oriented, take ownership and demonstrate accountability
Plan and participate in site visits with Outsourced Service Operations leadership
Be aware of and lead creating recommendations to improve the agent life-cycle at the BPO site

We’d love to chat if you have:

A high school diploma or GED
5 years of experience in customer service operations
3 years of experience in BPO industry
Demonstrated ability to drive improvement in the customer experience using people, processes or technology to deliver outcomes
Experience using data to drive insights and recommend changes for improvement
Strong technical aptitude including Google Suite, Salesforce and call center telephony systems
Strong math and logic skills including basic algebra
Excellent verbal and written communication skills
Excellent organizational skills including time management, goal setting and attention to detail
Flexible and adaptable, with an ability to thrive in ambiguous situations
Strong attention to detail, organization and the ability to multi-task
Strong verbal and written communication skills including college level English proficiency
Ability to exercise sound judgement in all situations
Ability to travel globally up to 25% of the year

Nice to have:

Experience in the Financial Services industry
Project Management Certification
COPC Certification

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County

$102,800—$128,500 USD

Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$92,500—$115,700 USD

Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina

$87,400—$109,300 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
HSA & FSA accounts
Life Insurance, Long & Short-term disability coverage
Employee Assistance Program (EAP)
11+ Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

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ZE

Senior Vice President, Federal Sales

Zeta Global · Washington, District of Columbia, United States

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Sales Remote - DC Posted May 8, 2026

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

Zeta Global is expanding into the U.S. Federal, State, and Local Government markets with the full power of the Zeta Marketing Platform (ZMP) and Athena AI agent suite. As the Head of Federal, State, and Local Sales, you will lead this strategic growth initiative, driving new accounts in the first 18–24 months, landing multiple high-impact BPAs on our forthcoming GSA Schedule, and rapidly scaling a dedicated public-sector sales organization.

Responsibilities:

You will leverage your acumen and experience to drive new pipeline, through both inbound leads and team prospecting – the launching point for the most exciting opportunities at ZETA.

Identify, build new relationships across all verticals
Drive $M+ in federal + state + local bookings (FY26–FY27), owning pipeline from lead gen to close
Lead the pursuit of 3–5 high-value Blanket Purchase Agreements (BPAs) under our soon-to-be-awarded GSA Schedule (target vehicles: Army Recruiting, CMS Digital Outreach, VA Digital Media, multi-agency citizen engagement BPAs, etc.)
Build and execute pipeline across repeatable horizontal use cases:
Military & federal civilian recruiting (all six armed services + OPM, Peace Corps, USAID)
Public health & benefits outreach (CMS/HealthCare.gov, Medicaid state agencies, VA, SSA)
Citizen engagement, tourism, and economic development (National Park Service, state tourism boards, USDA, SBA)
Design a public-sector sales playbook and hire/mentor an expanded team (1–3 AEs/BDRs)
Align with executives to activate on thoughtful, bespoke growth strategies for prospect accounts
Collaborate with the supporting internal ecosystem to maximize the value of each interaction
Thoughtfully craft and activate territory and account plans in pursuit of company and personal revenue growth goals
Embody our corporate values and represent ZETA effectively in our market space

Key Responsibilities

Engage VP and Executive Level contacts within target accounts who fit the Ideal Customer Profile.
10–15 years of enterprise SaaS, martech, adtech, or data/analytics sales, with 5+ years focused on federal/DoD
Proven track record closing $2M–$15M+ ARR deals into federal civilian agencies and/or DoD, including multi-year expansions
Hands-on experience winning and scaling BPAs, GWACs, or agency-specific IDIQs (GSA, NASA SEWP, NIH CIO-CS, Army RS3, etc.)
Established relationships with key buying offices strongly preferred
Army Marketing & Research Group / Army Recruiting Command
Navy Recruiting Command
Air Force A1 / Recruiting Service
CMS Office of Communications
VA Office of Information & Technology or VHA
National Park Service or state tourism/economic development offices
Ability to strategically plan territory and account execution playbook
Experience collaborating across a broad supporting ecosystem
Candidates having experience selling SaaS platforms to marketing and information technology teams within the following disciplines will have the leading edge during their interview process: Customer Data Platforms (CDP), Email Service Providers (ESP), BI & Analytics, Omni-Channel Orchestration, Web/Email Personalization, or platforms focused on improving the customer experience.
Generate business opportunities through professional, dedicated research, prospecting and cold calling using strategic methods to build meaningful and relevant dialogue with prospects.
Through direct efforts and leveraging Zeta colleagues and executives - cultivate and expand engagement with, and access to, the prospects buying committee, including the mapping of prospect organizations.
Collaborate across subject matter experts to define and build value during the discovery and validation process with prospective clients.
Build Opportunity Briefs to internally communicate and prescribe integrated software and service solutions to meet the prospects' long-term needs as a strategic business partner
Develop and maintain a pipeline of viable opportunities sufficient to exceed quota, and keep abreast of prospects in your geographical territory
Maintain accurate forecasts and up-to-date pipeline information
Drive all aspects of the sales cycle including, proposals, scoping, pricing, and contract negotiations
Collaborate with the Account Management team to ensure 100% customer satisfaction and retention
Meet or exceed quarterly and annual revenue targets

BENEFITS & PERKS

Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts, Virtual Wellness Classes, and Pet Insurance

And more!!

COMPENSATION RANGE

The compensation range for this role is $200,000.00 - $400,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

#LI-MC1

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Cyber Underwriter (Wholesale)

At-Bay · Atlanta, Georgia, United States

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Insurance Atlanta Posted May 8, 2026

About At-Bay

At-Bay is the world’s first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.

At-Bay helps its 35,000+ customers close their security technology and skills gap — all through their cyber insurance policy — making them less likely to be hit with a ransomware attack. As a full-stack insurance company, At-Bay offers multiple lines of specialty insurance, including Cyber, Tech E&O, and Miscellaneous Professional Liability (MPL) policies.

Support and grow At-Bay’s core wholesale broker relationships while delivering a high level of service and responsiveness.
Underwrite and grow a book of business, helping to achieve profitability and risk goals.
Evaluate, price, and negotiate coverage terms and conditions for new and renewal business in alignment with underwriting guidelines and risk appetite.
Review and analyze risks within At-Bay’s underwriting guidelines and maintain accurate underwriting documentation.
Partner with senior underwriters, cyber analytics, product, marketing, and other internal teams to deliver strong broker and client outcomes.
Contribute to underwriting process improvements by working with technology and data teams on tools and workflow enhancements.

Attributes and Qualifications

Approximately 1–3 years of underwriting experience in cyber liability and Tech E&O or specialty commercial insurance.
Solid understanding of specialty commercial underwriting principles and insurance industry practices.
Strong analytical and problem-solving skills with the ability to evaluate complex risks.
Comfortable working with technology and data-driven underwriting tools.
Technical aptitude; familiarity with concepts such as DNS, IP addresses, ports, databases, and networking is a strong plus.
Strong communication and relationship management skills with brokers and internal stakeholders.
Collaborative team player who is eager to learn, contribute, and support the broader team.

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Staff Research Scientist, Voyage AI

MongoDB · Palo Alto; United States

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PTO Voyage AI Remote Ontario Posted May 8, 2026

About Voyage AI Team at MongoDB

Voyage AI team in MongoDB is building a best-in-class, general-purpose, domain-specific, and fine-tuned embedding models and rerankers to enable accurate, efficient unstructured data search and retrieval for RAG, recommendation, semantic search, and more. It is backed by a strong team of AI researchers from Stanford, MIT, Berkeley, Princeton, and CMU, who have conducted over five years of cutting-edge research on training embedding models. Voyage AI was acquired by MongoDB recently, and is now integrating the SOTA embedding models with MongoDB's data platform to create powerful end-to-end solutions.

Position Overview

We are seeking a Staff Research Scientist to join our team and contribute to the development of next-generation AI models. This position offers a unique opportunity to work on challenging problems at the intersection of machine learning research and practical deployment of large neural networks.

This role can be based out of our Palo Alto office, or remotely in the United States.

Responsibilities

Conduct cutting-edge research in artificial intelligence, from frontier LLMs to embedding models and rerankers
Innovate in next-generation information retrieval and LLM agent paradigm
Collaborate closely with other research scientists and research engineers as well as peers across the organization

Qualifications

PhD degree in Computer Science or related field
A track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications in top venues
Strong background in machine learning, deep learning, and natural language processing
Experience building complex neural networks for language and visual understanding
Capable of conducting rigorous empirical studies to validate theoretical results
Excellent leadership, problem-solving, and communication skills

What We Offer

Opportunity to work on real-world problems at the cutting edge of AI research
Opportunity to utilize research vision to innovate the entire company and make real-world impact
Exposure to the full lifecycle of AI model development, from research to production
Our compensation (base + equity) for this position is competitive with frontier AI labs

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 3263258184

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$137,000—$270,000 USD

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Head of AI Platform, GM

MongoDB · New York City; San Francisco; United States

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Magenta San Francisco Posted May 8, 2026

Mongo is seeking a Head of AI Platform, GM to lead the development and scaling of a new AI Applications Platform. With millions of developers trusting MongoDB for their workloads, MongoDB is building the future to enable them to create, deploy and manage AI Applications at enterprise scale. As GM you will own the business, vision and execution of this Platform.

This is a unique "intrapreneurial" role where you will act as the CEO of the product line. You will own the end-to-end success of the platform, with direct responsibility over the R&D organization (Engineering, Product, and Design).

As the VP & GM, you will lead the transition from 0 to 1—defining the technical architecture, building a world-class team of engineers and product thinkers, and scaling the platform to support thousands of customers building production-grade AI applications. You are someone who can debate the nuances of multi-agent orchestration and Model Context Protocol (MCP) in the morning, and present a three-year commercial growth strategy to the board in the afternoon.

This role can be based in our San Francisco and New York City offices or remotely in the United States.

Responsibilities

Product Vision & Execution (0 to Scale): Own the roadmap and delivery of the AI Platform. Take the product from its current state to a market-leading, developer-first platform.
Business Ownership: Own the P&L for the business unit. Manage the budget for R&D, infrastructure/inference costs, and headcount planning.
R&D Leadership: Build and lead a distributed high-performance R&D organization. You will manage Engineering, Forward Deployed Engineering, Product Management, and Product Design, fostering a culture of rapid iteration and technical excellence.
AI Strategy: Build the technical vision for the area, and lead technologists and product managers to document and evangelize the strategy with internal and external customers.
Go-to-Market Partnership: Collaborate with Partnerships, Sales and Marketing to define our GTM motion.
Customer Evangelism: Act as the "technical face" of the product for strategic customers, partners, and the open-source community.

Requirements

Entrepreneurial Track Record: Experience as a founder, early-stage employee, or "0-to-1" leader within a larger tech company. You must have experience building and launching a software product from scratch.
Technical Depth in AI: Deep understanding of the AI landscape. You should be familiar with AI frameworks, foundation models, embeddings and vector databases.
Cloud & Platform Expertise: 10+ years of experience building scalable Cloud/SaaS products, enterprise infrastructure software or developer platforms (APIs, SDKs, or infrastructure tools).
Leader of Leaders: Proven experience managing managers and leading cross-functional organizations of 100+ people.
Product-Led Mindset: A "product-hacker" mentality. You prioritize shipping and learning over perfection, but understand the reliability requirements of enterprise-grade software.
Strategic Communication: Ability to distill complex technical concepts (e.g., multi-layered AI governance or inference optimization) into compelling narratives for customers and executives.
MongoDB experience is a plus

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273415485

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$203,000—$399,000 USD

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Fall 2026: Applied AI & Analytics Co-op (July to December)

SharkNinja · Needham, MA, United States

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78000 - Executive FL - Miami Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Work Period: July 2026 to December 2026

Location & Schedule: This is a full-time, 40-hour-per-week position with a minimum of 3 days per week onsite in Miami, FL. There is no relocation or housing assistance for this position.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You'll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you'll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what's next — fast.

This role: As a Fall Co-op on the Applied AI & Analytics team in the Office of the CEO – at the heart of driving company-wide AI transformation, you will take on meaningful ownership of cross-functional business problems over a 6-month engagement.

.Unlike a short-term internship, this longer term co-op timeline gives you the runway to take a project from problem definition through to deployed solution. You'll be expected to own your work end-to-end, from scoping the business question to presenting outcomes to senior stakeholders. This role sits at the intersection of SharkNinja's Jailbreak AI initiative, a company-wide movement backed by $1M in innovation awards, giving you direct exposure to real AI deployments, not sandbox exercises.

Here are some of the EXCITING things you'll get to do:

Own the end-to-end scoping, analysis, and delivery of a defined business problem — from data gathering through insight communication

Design, iterate, and document AI prompts and workflows; take ownership of data preparation pipelines for assigned projects

Build and maintain dashboards, reports, or models that are actively used by internal teams — with full accountability for quality and accuracy

Identify trends, patterns, and insights within datasets and translate them into actionable recommendations

Use AI tools to improve efficiency and automate analytical workflows

Develop and test agentic workflow prototypes that reduce manual effort on high-friction business processes

Present findings and recommendations directly to team leads and business stakeholders

Identify data gaps or inconsistencies and propose solutions, not just flag them

ATTRIBUTES & SKILLS:

Education: Must be currently enrolled in a bachelor's or master's program, or have graduated within the past year

Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in Miami, FL

Experience with data visualization tools (Tableau, Power BI, Looker, or similar)

Demonstrated experience building with AI (LLMs, automation workflows, agent frameworks, or prompt engineering) with examples you can speak to

Experience working with real-world or messy datasets

Working knowledge of SQL, Python, or similar tools through coursework or projects

Ability to approach problems in a structured and logical way

Interest in consumer products, retail, or e-commerce

Embodies SharkNinja’s Success Drivers:

Rarely Satisfied – Adopt a 'no delays' mentality in delivering against market needs/timing

Progress over Perfection – Make quick, daily progress and continuously adapt to achieve results rather than requiring perfect planning

Details Make the Difference – Brings rigor to data preparation, model assumptions, and analytical outputs; understands that the quality of an AI output is only as good as the quality of the input

Winning is a Team Sport – Ability to develop strong cross-functional relationships

Communicate for Impact – Strong communication skills; ability to deliver effective presentations to all levels of management

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!

Salary and Other Compensation: The hourly salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.

Hourly Pay Range

$21—$32 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

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Summer 2026: Applied AI & Analytics Intern (June to August)

SharkNinja · Miami, Florida, United States; Needham, MA, United States

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78000 - Executive MA - Needham FL - Miami Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Work Period: June 2026 to August 2026

Location & Schedule: This is a full-time, 40-hour-per-week position with a minimum of 3 days per week onsite either in Miami, FL or in Needham, MA. There is no relocation or housing assistance for this position.

Join the SharkNinja Early Edge Experience: Built for early career talent. Geared toward impact. Driven by speed. Whether you're in a co-op or internship, our early talent program is designed to provide valuable exposure to the industry and a fast-paced professional environment. You'll dive into meaningful projects and tasks that sharpen your skills and deepen your knowledge. Along the way, you'll benefit from professional development opportunities, community events, and connections that make your experience well-rounded and enriching. Your time with us will culminate in an opportunity to showcase your contributions and learnings to SharkNinja leaders because this is a program for those ready to shape what's next — fast.

This role: As an Applied AI & Analytics Intern, you'll be at the heart of driving company-wide AI transformation and working on high-impact, cross-functional business problems.

You'll partner closely with other members of the team to utilize AI to turn data into insights that inform decisions across the company. This role sits at the intersection of SharkNinja's Jailbreak AI initiative, a company-wide movement backed by $1M in innovation awards, giving you direct exposure to real AI deployments, not sandbox exercises.

The internship is built for builders who want to learn by doing, moving fast, and seeing their work in production, not in a slide deck at the end of the summer. We have a strong preference for those who bring full-stack or data analytics experience and are ready to apply it in a real business environment from day one.

Here are some of the EXCITING things you'll get to do:

Support the scoping and analysis of business questions by gathering and organizing relevant data
Write AI prompts and assist in data cleaning and preparation
Design and iterate on AI prompts to extract actionable insights from business data
Help build dashboards, reports, or simple models used by internal teams through the use of AI tools
Assist in identifying trends, patterns, and insights within datasets through AI
Use AI tools to improve efficiency and support analytical workflows
Contribute to agentic workflow prototypes that automate manual, high-friction business processes
Contribute to materials that communicate findings to stakeholders
Help identify data gaps or inconsistencies and flag opportunities for improvement

Our ideal builders will have the following attributes & skills:

Education: Must be currently enrolled in a bachelor's or master's program
Must be able to work a full-time, 40-hour-per-week schedule with a minimum of 3 days per week onsite in either Miami, FL or Needham, MA
Experience with data visualization tools (Tableau, Power BI, Looker, or similar)
Experience actively building with AI tools (LLMs, automation workflows, or agent frameworks), not just using them
Experience working with real-world or messy datasets
Working knowledge of SQL, Python, or similar tools through coursework or projects
Ability to approach problems in a structured and logical way
Interest in consumer products, retail, or e-commerce
Embodies SharkNinja's Success Drivers:
- Rarely Satisfied – Adopt a 'no delays' mentality in delivering against market needs/timing
- Progress over Perfection – Make quick, daily progress and continuously adapt to achieve results rather than requiring perfect planning
- Details Make the Difference – Brings rigor to data preparation, model assumptions, and analytical outputs; understands that the quality of an AI output is only as good as the quality of the input
- Winning is a Team Sport – Ability to develop strong cross-functional relationships
- Communicate for Impact – Strong communication skills; ability to deliver effective presentations to all levels of management

Please note that, due to the high volume of applications for early talent roles, response times may vary depending on the specific role and timeline. Our team appreciates your patience!

Salary and Other Compensation: The hourly salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, health savings account (HSA) with company contribution, sick time, company holidays, employee product discount, product testing opportunities, referral bonuses, and more.

Hourly Pay Range

$30—$34 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

Global AI-Enhanced Quality Manager

SharkNinja · Needham, MA, United States

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28600 - Consumer Experience MA - Needham Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

ABOUT THE ROLE

As the Global AI-Enhanced Quality Manager, you will define the future of quality at SharkNinja. You’ll lead global QA standards across human and AI-assisted channels, ensuring we deliver empathetic, consistent, and high-performing consumer experiences worldwide. You’ll modernize our approach to quality—shifting from traditional sampling to intelligent, AI-informed assessment—while ensuring our programs build trust and reinforce our Hear It, Feel It, Fix It philosophy. You’ll partner with Technology to influence how tools evolve and with regional leaders to ensure global alignment with local nuance.

HERE’S WHAT YOU’LL DO

Lead global QA strategy, scorecard design, calibration models, and quality expectations across all regions and channels.

Modernize QA practices by integrating AI-supported evaluation, behavioral cues, and near-real-time performance visibility.

Partner with Technology to inform requirements, training data needs, and workflow enhancements for AI QA tools.

Drive global calibration practices to ensure fairness, alignment, and consistent agent evaluation.

Identify agent capability gaps and collaborate with Global L&D on training and coaching interventions.

Provide guidance to Operations, regional QA leaders, and BPO partners to maintain high standards and continuous improvement.

Translate QA learnings into clear actions that elevate empathy, trust, and the consumer experience.

Ensure SharkNinja provides all consumers with an extraordinary 5-star experience regardless of their preferred contact channel

Promote a culture of curiosity, quality, and rapid problem-solving in alignment with Hear It, Feel It, Fix It.

Travel to our international engagement centres as required

HERE’S WHAT YOU’LL BRING

Bachelor’s degree in Business, Communications, Operations, or similar discipline; equivalent experience welcome.

6+ years of experience in QA leadership, contact center operations, or consumer experience performance roles.

Deep understanding of QA frameworks, calibration practices, and performance drivers.

Experience working with or influencing AI-supported QA tools; ZOOM an asset.

Ability to drive global standardization while respecting cultural and linguistic differences.

Strong analytical mindset and ability to connect quality trends to meaningful actions.

Excellent communication skills with the ability to influence cross-regional leaders and partners.

Curiosity, adaptability, and a passion for elevating quality in modern, AI-enabled environments.

WHAT SUCCESS LOOKS LIKE

Global QA standards evolve into modern, AI-supported frameworks that improve accuracy and speed.

All markets show improved quality, consistency, and trust-building behaviors.

Calibration is strong, fair, and aligned across regions.

Clear, predictive quality signals help prevent issues before they impact consumers.

The QA function becomes a driver of brand trust through empathy, clarity, and action—embodying Hear It, Feel It, Fix It.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$112,500—$172,500 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

Data Platform Administrator

SharkNinja · United States - Remote

Apply now

80220 - Data and Analytics MA - Needham Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Data Platform Administrator

The Data Platform Administrator will play a critical role within the Data Platform team, responsible for supporting and evolving SharkNinja’s Snowflake-centric data ecosystem (Snowflake, dbt, Fivetran, Power BI). This role focuses on ensuring the reliability, scalability, security, and governance of our data platform. You will play a key role in ensuring the data platform effectively supports the organization’s growing data, analytics, and AI needs.

Key Reponsibilities

Manage platform performance and scalability, identifying opportunities to improve reliability, efficiency, and scalability while troubleshooting and resolving system bottlenecks.

Implement and enforce role-based access control (RBAC) and data governance, security, and compliance policies across the data platform, including support for SOX controls, auditing, and access reviews.

Manage user and service account access across the data platform, including role provisioning, access requests, and lifecycle management in alignment with security and compliance requirements.

Support user access reviews (UAR) and audit processes by maintaining accurate role assignments, access controls, and supporting documentation.

Monitor and optimize Snowflake usage and costs, including warehouse utilization, workload and query performance optimization, and data lifecycle and storage optimization.

Support and monitor Snowflake AI capabilities, including Snowflake Intelligence and agent-based workflows, ensuring appropriate governance, performance, and cost controls are in place as these features are adopted.

Collaborate with Data Engineering, Data Analytics, and AI/ML teams to ensure the data platform supports and scales with their roadmap initiatives and the organization’s evolving data needs.

Contribute to documentation, standards, and operational best practices for platform usage and governance.

Support data platform operations, including incident response and ongoing system reliability.

Qualifications

Must-Haves

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

4+ years of experience working with modern data platforms, with 2+ years of hands-on experience in Snowflake.

Strong understanding of Snowflake Intelligence features.

Experience implementing and managing RBAC and data access controls.

Experience with dbt, including model development, testing, and deployment workflows.

Proven experience with cost monitoring and optimization in cloud data platforms.

Strong SQL skills and a solid understanding of data warehousing concepts.

Ability to troubleshoot data platform issues and communicate effectively with both technical and non-technical stakeholders.

Nice-to-Haves

Snowflake SnowPro Core Certification.

Experience supporting regulatory and data compliance frameworks (e.g., SOX, GDPR), including audit controls, access reviews, and data privacy considerations in cloud data platforms.

Familiarity with Infrastructure as Code tools such as Terraform.

Experience with data observability or monitoring tools.

Experience working in Agile environments and ticket-driven workflows, using tools such as Jira.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$135,000—$165,000 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

Platform Administrator (Salesforce Service Cloud & CCaaS)

SharkNinja · United States - Remote

Apply now

28600 - Consumer Experience MA - Needham Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Role Overview

We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary focus on Salesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs.

This is an ideal opportunity for an early-career professional looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations.

You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that enhance the customer and agent experience.

Key Responsibilities

Salesforce Service Cloud Administration

Administer and support the Salesforce Service Cloud platform, including user setup, role hierarchy, permissions, and access management ensuring SOX control adherence.
Configure and maintain Service Cloud features such as case management, queues, assignment rules, email-to-case, knowledge base, and service console components.
Assist with creating and maintaining Flows, validation rules, and automation to support service operations.
Maintain system configuration, documentation, and governance standards.
Support data management activities including imports, updates, and data quality monitoring.

DevOps & Release Support

Assist with DevOps and release management processes across sandbox and production environments.
Support configuration migrations, deployments, and release validation.
Participate and lead in testing cycles, including user acceptance testing (UAT) coordination and defect tracking.
Maintain version control practices and release documentation.
Help improve CI/CD processes and deployment automation as the platform evolves.

Platform Operations & Support

Monitor platform performance and proactively identify issues affecting service operations.
Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams.
Support system upgrades, new feature releases, and configuration updates.
Ensure platform changes follow established governance, security, and compliance standards.

Data, Reporting & CX Insights

Assist in maintaining CX reporting and dashboards within Salesforce.
Support data integrity and structured data models that enable insights into the customer journey and service operations.
Help analyze operational data to identify improvement opportunities within workflows and case management processes.

Collaboration & Continuous Improvement

Work closely with CX developers and architects to implement enhancements and new platform capabilities.
Participate in process improvement initiatives that increase agent efficiency and improve customer experience outcomes.
Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations.
Maintain documentation for system configurations, workflows, and integration points.

Required Qualifications

1–3+ years of experience supporting Salesforce Service Cloud or a comparable CRM platform.
Experience with Salesforce configuration tools including Flows, case management configuration, and basic automation.
Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices.
Strong attention to detail and ability to manage system configuration accurately.
Strong analytical and troubleshooting skills.
Ability to work cross-functionally with technical and business teams.

Preferred Qualifications

Salesforce Administrator Certification (or actively pursuing certification).
Exposure to customer service platforms or Contact Center / CCaaS technologies.
Basic understanding of APIs, integrations, or middleware platforms.
Familiarity with reporting tools and data visualization within Salesforce.
Experience working in customer support, CX operations, or service technology environments.

Key Competencies

Attention to Detail: Ensures accuracy in configurations, workflows, and data structures.
Technical Curiosity: Demonstrates a strong desire to learn and expand technical capabilities.
Problem Solving: Investigates system issues methodically and develops practical solutions.
Collaboration: Works effectively with developers, operations teams, and business stakeholders.
Growth Mindset: Eager to expand skills in CX technology, automation, and platform engineering.

Career Growth Opportunities

This role offers a structured development path within CX technology, with opportunities to progress into roles such as:

CX Systems Developer
Salesforce Service Cloud Engineer
CX Integration Engineer
CX Platform Architect

You will gain exposure to CX system architecture, automation, integrations, AI-driven CX capabilities, and advanced DevOps practices while working alongside experienced CX engineers and platform specialists.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$75,200—$91,900 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

CX Systems Developer Lead – CRM, CCaaS & Integration Engineering

SharkNinja · Needham, MA, United States

Apply now

28600 - Consumer Experience MA - Needham Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Overview

We are seeking a CX Systems Developer Lead to design, build, and scale integrated consumer experience solutions across Salesforce Service Cloud and our Enterprise CCaaS platform (Zoom, experience with Genesys or Amazon Connect is also relevant).

This is a hands-on role focused on developing workflows, APIs, and automation that connect CRM, contact center, and enterprise systems to deliver a seamless, omnichannel consumer journey.

You will work at the intersection of CRM, CCaaS, integrations, and AI, contributing to intelligent automation, conversational experiences, and data-driven workflows that improve both consumer and agent outcomes.

You will lead AI solutions that leverage structured and unstructured data across multiple repositories to enable intelligent automation and contextual consumer interactions.

You will lead the design from architecture through implementation, including integration patterns, data flow design, and automation strategy.

Candidates who hold or are actively pursuing Salesforce certifications are strongly encouraged to apply.

Key Responsibilities

CX Systems Development & Architecture

Lead and implement CX technology solutions across Salesforce Service Cloud and an Enterprise CCaaS platform (Zoom) that enables scalable and intelligent service operations.

Lead and maintain:

IVR and intelligent routing logic

Workflow automation and case management processes

Service workflows across omnichannel consumer interactions

System integrations across CRM, CCaaS, and enterprise systems

Support solutions that support a seamless omnichannel consumer journey across voice, messaging, chat, and digital channels.

Partner with product owners and CX stakeholders to translate business requirements into technical, workflows, and automation solutions that improve operational efficiency and consumer satisfaction.

CX Platform Integration & Orchestration

Design and build and maintain integrations that enable seamless communication between Salesforce Service Cloud, CCaaS platforms, and adjacent enterprise systems.

Responsibilities include:

Contribute to implementing integration patterns (synchronous, asynchronous, event-driven) to support scalable and resilient CX workflows.

Build and maintain API-based integrations between CRM, CCaaS, and enterprise platforms

Implementing event-driven workflows and automation across CX systems

Integrating CX platforms with enterprise systems such as:

order management systems

identity and authentication services

product or support knowledge repositories

analytics and reporting platforms

Ensuring real-time data synchronization across CX platforms to maintain a unified consumer view

Troubleshooting and resolve integration issues to ensure reliability, scalability, and performance

AI, Digital Automation & Conversational Systems

Contribute to the design and implementation of AI-driven automation capabilities across CX platforms to improve service efficiency and consumer experience.

Examples include:

Conversational AI chatbots and virtual agents

Intelligent routing and AI-assisted triage

Sentiment analysis and agent guidance tools

Knowledge-driven automation leveraging internal documentation and support content

Digital self-service capabilities across chat, messaging, and web channels

Contribute to the design of retrieval and knowledge access patterns that enable AI systems to leverage enterprise knowledge sources effectively.

Contribute to workflows that enable AI systems to surface insights from multiple knowledge repositories, including:

CRM case history

knowledge bases

support documentation

product information repositories

Collaborate with CX, data, and engineering teams to integrate AI-powered insights and predictive models into service workflows.

Platform Administration & Governance

Support the configuration of Salesforce Service Cloud and enterprise CCaaS platform (Zoom) to ensure reliable performance and scalability.

Responsibilities include:

maintaining system configurations and environments with SOX-compliant permissions and security controls

supporting sandbox and release management

change management and governance practices

monitoring system health and performance

Ensure platform configurations follow best practices for scalability, maintainability, and security.

Consumer Journey & Data Optimization

Support CX systems aligned with the end-to-end consumer lifecycle and service journey.

Design data flows that ensure customer interaction data remains:

accurate

structured

accessible for analytics

usable for automation and AI-driven insights

Support reporting frameworks and dashboards that provide operational and strategic visibility into CX performance.

Identify friction points in service workflows and design technology solutions that improve both consumer satisfaction and agent productivity.

Innovation & Continuous Improvement

Continuously evaluate emerging technologies that enhance the CX ecosystem, including:

AI-driven service automation

conversational AI platforms

workflow orchestration tools

predictive analytics

Lead proof-of-concept initiatives that modernize CX capabilities.

Collaborate cross-functionally with CX operations, product teams, IT, and analytics teams to drive platform improvements.

Required Qualifications

5+ years of experience in CX systems development, CRM platform engineering, or similar CX platform administration.

Hands-on experience configuring and supporting enterprise CCaaS platforms with platforms such as Zoom CCaaS, Genesys, or Amazon Connect

Hands-on experience designing and implementing solutions within Salesforce Service Cloud, including:

flows and workflow automation

case management configuration

data modeling

integration development

Candidates who hold or are actively pursuing Salesforce certifications are strongly encouraged to apply.

Proven experience designing and implementing integrations using APIs, middleware, and event-driven architectures.

Strong understanding of consumer data architecture and the end-to-end consumer journey.

Experience incorporating AI automation or conversational platforms into CX workflows.

Demonstrated ability to troubleshoot complex system and integration issues.

Preferred Qualifications

Salesforce certifications such as:

Salesforce Administrator

Salesforce Platform Developer I or II

Service Cloud Consultant

Experience building or integrating conversational AI or chatbot platforms.

Experience integrating knowledge management systems and multi-source content repositories.

Familiarity with enterprise integration patterns and cloud-native architectures.

Key Competencies

Attention to Detail
Ensures precision in workflows, integrations, and data structures.

Creative Problem Solver
Approaches challenges with curiosity and innovative thinking.

Innovation Mindset
Continuously explores AI, automation, and emerging CX technologies.

Systems Thinking
Understands how CRM, CCaaS, integrations, and data systems interact across the CX ecosystem.

Collaborative Communication
Translates technical solutions into business impact.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$150,300—$183,700 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

Global Escalation Strategy & Compliance Manager

SharkNinja · Needham, MA, United States

Apply now

28600 - Consumer Experience MA - Needham Posted May 8, 2026

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

ABOUT THE ROLE

The Global Escalation Strategy & Compliance Manager is a pivotal new role responsible for protecting the consumer experience, elevating decision quality, and reducing unnecessary escalations across SharkNinja’s global support network. You’ll build and execute the strategy that keeps both task-based escalations and executive-level escalations low—and ensures every case is resolved with speed, empathy, accuracy, and trust. You will ensure BPO teams consistently follow our processes around warranty, goodwill, documentation, and case handling, while shaping the operational conditions that prevent escalations from happening in the first place. Through strong partnerships, smart frameworks, and our Hear It, Feel It, Fix It mindset, you’ll help us understand what consumers are telling us, feel the impact of those moments, and act decisively to eliminate friction at its source.

HERE’S WHAT YOU’LL DO

Own the global strategy for minimizing both task-based and executive-level escalations, with a long-term vision of approaching near-zero executive escalation volume.

Build frameworks that ensure BPO agents consistently adhere to SharkNinja standards around warranty evaluation, goodwill gestures, documentation accuracy, and case resolution.

Monitor compliance and identify patterns of deviation, escalating risks early and driving corrective action with BPO partners.

Analyze escalation drivers and partner with Operations, QA, and L&D to eliminate root causes through improved processes, training, coaching, or policy clarity.

Transform the escalations process into a predictable, well-governed workflow with clear SLAs and accountability. This includes working with IT and our Tech team to ensure our systems are optimized and refined to allow for seamless escalation paths and full reporting visibility of escalation activity.

Lead deep-dive reviews on all executive escalations, identifying systemic issues and designing strategies to prevent recurrence.

Develop performance reporting, dashboards, and executive narratives that highlight trends, risks, and successes in escalation reduction and compliance quality.

Partner cross-functionally to strengthen consumer trust by ensuring resolutions align to SharkNinja’s empathy-first approach.

Drive internal alignment to our Hear It, Feel It, Fix It success pillars—ensuring we listen deeply, understand emotionally, and act decisively.

Speak with consumers as needed to resolve complaints and to restore faith in our brand

Periodically visit our BPO partners to understand root cause of escalation drivers with boots on the ground.

HERE’S WHAT YOU’LL BRING

Bachelor’s degree in Business, Operations, Communications, or a related field; equivalent experience welcome.

5+ years of experience in escalations leadership, compliance, contact center operations, or CX performance management.

Experience managing or influencing BPO performance across markets or channels.

Strong understanding of escalation workflows, warranty compliance, case handling standards, and risk management.

Proven ability to design strategies that reduce escalations and improve case handling consistency.

Skilled in analyzing root causes, identifying systemic issues, and driving preventive action.

Superb communication skills—calm, clear, and confident in high-visibility or executive-sensitive scenarios. This includes regular reports to our ELT highlighting trends and related actions.

A passion for empathy-driven service and process integrity that builds trust with consumers.

A proactive, ownership-driven mentality with urgency, curiosity, and a focus on delivering measurable outcomes.

An understanding of both global consumer and agent escalation behaviors and how to care for each through both regional and universal policy.

WHAT SUCCESS LOOKS LIKE

Executive escalations decrease dramatically and approach near zero thanks to strategic prevention, training, and clarity.

Task-based escalations decline significantly due to improved compliance, capability, and decision confidence across BPO teams.

Escalation handling becomes predictable, swift, and fully aligned to SLA expectations.

BPO teams consistently meet SharkNinja standards for warranty, goodwill, documentation, and case-handling quality.

Trend reporting provides clear visibility and drives organizational action before issues escalate.

Consumers feel heard, understood, and supported—reflecting our Hear It, Feel It, Fix It philosophy in every resolution.

The role becomes a key guardian of trust, ensuring brand-protective outcomes across global markets.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range

$112,500—$172,500 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Ready to apply?

SharkNinja

View all jobs →

Forward Deployed Engineer, Ecosystem

Nebius · United States

Apply now

Technology Product Remote - United States Posted May 8, 2026

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Nebius builds the infrastructure serious AI teams run on — GPU clusters, inference runtimes, agent development environments, data pipelines — all of it purpose-built for the most demanding AI workloads. What we are now building is the ecosystem function that ensures the best AI companies choose to build on us, integrate with us, and stay.

As a Forward Deployed Engineer, Ecosystem, you will sit at the intersection of solution architecture and hands-on engineering. You assess how partner products actually work on our stack, define the reference architecture for each integration, build the working prototype that proves it, and translate what you find into product requirements that shape what Nebius ships next.

Your responsibilities will include:

Solutioning & Architecture

Design and prototype integrations between partner products and the Nebius platform — fast, hands-on, and technically sound
Define reference architectures for partner integrations — not just what works, but how it should work at scale and in production
Scope partner architectures against our platform — how does this product actually work on our stack, where does it snap together, where does it break
Build production-quality proof-of-concepts across the AI stack including agentic pipelines, RAG architectures, inference optimization patterns, and multi-model orchestration
Produce working proof-of-concepts that serve as the starting point for product creation — not a requirements doc, a working thing
Maintain a library of reference architectures and integration patterns that internal product and engineering teams can build from

Technical Partner Scoping

Work directly with partner engineering teams to scope, prototype, and progress integrations
Assess partner architectures honestly — if the integration is painful, that is signal; if it snaps together in a weekend, that is also signal; report both
Provide technical guidance to partners on how to maximize performance, reliability, and cost efficiency on Nebius infrastructure
Produce technical scoping that gives your pod partner and internal teams a clear picture of integration feasibility, depth, and complexity

Internal

Translate external integration findings into actionable product requirements for Nebius platform teams
Work with ISV partners, SI teams, and field teams to scale solution adoption and drive revenue once a solution is ready
Surface recurring architectural patterns and integration gaps to inform platform roadmap decisions
Participate in platform planning as the technical voice of what you are seeing and building in the field

Ecosystem Presence

Represent Nebius at hackathons, in open source communities, and at technical events
Build in public — demos, reference architectures, and integrations that establish Nebius as the platform serious AI builders choose
Stay current with the AI tooling ecosystem — you know what shipped last week and what it means for our stack

Platform focus areas:

Depending on your background and mutual fit, you will focus on one or more of the following:

Agentic — agent frameworks, memory systems, tool integration, orchestration, MCP, guardrails
Managed Inference — inference runtimes, model serving, optimization tooling, speculative decoding, KV-cache routing
IaaS / Managed Infrastructure — cloud-native integrations, GPU orchestration, enterprise platform connectors
Data — vector databases, retrieval systems, RAG architectures, data pipeline integrations, synthetic data tooling

We expect you to have:

6+ years of hands-on engineering experience in AI application development, ML systems, or AI infrastructure
Deep working knowledge of the AI developer stack — LLM APIs, inference runtimes, orchestration frameworks, vector databases, RAG architectures, agentic pipelines — built through shipping, not reading
Hands-on experience with agentic frameworks such as LangChain, LangGraph, CrewAI, AutoGen, or equivalent
Strong Python programming skills and comfort prototyping end-to-end AI systems quickly
Experience defining reference architectures and technical patterns — not just implementing them
Proven ability to move from idea to working prototype fast — you have shipped meaningful things under time pressure and found it energizing
Experience building integrations across APIs and developer platforms — you understand where the complexity actually lives
Comfortable working across both external partner engineering teams and internal Nebius product and engineering teams simultaneously
Strong technical communication — you can explain architecture decisions and integration findings to a founding CTO and a non-technical partner lead in the same day

It will be an added bonus if you have:

Experience with inference frameworks and optimization: vLLM, SGLang, TensorRT-LLM, speculative decoding, quantization, batching, KV-cache routing
Familiarity with NVIDIA's software stack: CUDA, TensorRT, NeMo, or equivalent
Experience with multimodal AI models — vision-language, speech, or structured data
Won or placed at major AI hackathons in the past 12 months
Worked as a developer advocate, solutions engineer, or technical partner manager at a leading AI platform or developer tooling company
Been an early engineer at a YC-backed AI startup — you built the product under real constraints
Open source projects or public demos with meaningful community adoption
Proficiency with DevOps tools: Docker, Kubernetes, Git

Preferred technical stack:

Languages — Python
ML frameworks — vLLM, SGLang, TensorRT-LLM, Transformers, OpenAI / Anthropic SDKs
Agentic frameworks — LangChain, LangGraph, CrewAI, AutoGen, smolagents, or equivalent
Vector databases — Qdrant, Weaviate, Milvus, pgvector
API and web frameworks — FastAPI, Flask
DevOps — Kubernetes, Docker, Git
Cloud platforms — AWS, GCP, Azure

Key Employee Benefits:

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from $255K - $315K OTE (On-Target Earnings) and equity based on your experience, skills, and location.

If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Compensation

We offer competitive compensation packages based on experience.

Compensation Range

$255,000—$315,000 USD

Benefits & Perks:

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

Ready to apply?

Nebius

View all jobs →

Director of Product, Ecosystem

Nebius · Remote; Remote - United States

Apply now

Token Factory Remote - United States Posted May 8, 2026

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Nebius builds the infrastructure serious AI teams run on — GPU clusters, inference runtimes, agent development environments, data pipelines — all of it purpose-built for the most demanding AI workloads. What we are now building is the ecosystem function that ensures the best AI companies choose to build on us, integrate with us, and stay.

The Director of Product, Ecosystem owns the external view of one or more Nebius platform layers. You will map who matters, engage the targets that count, prototype what a partnership actually looks like on our stack, and translate everything you learn into new platform capabilities and product decisions.

You’re welcome to work remotely in the United States.

Your responsibilities will include:

Strategy

Own the ecosystem map for your platform layer — who matters, what they build, where the gaps are relative to our platform strategy
Define which companies to engage and why — a prioritized target list with a thesis behind every name
Translate external landscape signals into concrete build vs. buy vs. partner recommendations for product and exec leadership

Sourcing

Lead outbound engagement with founders, operators, and investors across your ecosystem domain
Build peer-level relationships in the AI startup founders — the kind where people call you before they announce anything
Identity partnership, integration, and M&A targets before they are obvious to the market

Solutioning

Prototype integrations between partner products and the Nebius stack — fast, hands-on, and technically sound
Scope partner architectures against our platform — how does this product actually work on our stack, where does it snap together, where does it break
Define the technical narrative and reference architecture for each partnership
Produce working proof-of-concepts that serve as the starting point for product creation — not a requirements doc, a working thing

Internal

Work with ISV partners, SI teams, and field teams to scale solution adoption and drive revenue once a solution is ready
This entire motion — inception, experimentation, prototyping — serves as a pipeline for new platform capabilities and product development
Bring outside-in frontier signal into the company and help leadership make the right choices on where to invest
Participate in platform planning as the external voice of the ecosystem

Platform focus areas

Depending on your background and mutual fit, you will own one or more of the following:

Agentic — agent frameworks, memory systems, tool integration, orchestration, guardrails
Managed Inference — inference runtimes, model routing, optimization tooling, serving infrastructure
IaaS / Managed Infrastructure — cloud-native integrations, GPU orchestration, sovereign cloud, enterprise infrastructure
Data — vector databases, retrieval systems, data pipelines, labeling infrastructure, synthetic data

We expect you to have:

8+ years operating across product strategy, business development, and ecosystem or partnership development in AI or infrastructure
Deep technical fluency in at least one of our platform layer domains — you understand the architecture, the players, and the dynamics from having been close to the work, not just reading about it
Genuine relationships in the AI founders and VCs — people take your call because of who you are, not what company you are calling from
Experience as a founder, early operator, or investor in AI or infrastructure — you understand how startups make decisions and what they actually need from a platform partner
Comfort going hands-on — you can prototype an integration, scope a partner's architecture, and produce a working proof-of-concept without waiting for an engineer to do it for you
Strong written and verbal communication — you can present a partnership thesis to a VP of Product and a Series A founder in the same week and be credible in both rooms
Comfortable building without a playbook — you create the process, you do not wait for it

It will be an added bonus if you have:

Founded or been an early operator at a company building in one of our platform layer domains
Operated as an EIR or investing partner at a top-tier AI-focused VC fund
Built an ecosystem or platform partnership function from scratch at a high-growth AI or infrastructure company
Structured and closed technology partnerships through to LOI or acquisition
Familiarity with NVIDIA's software stack, inference tooling, or agent development frameworks

Key Employee Benefits:

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive salaries, ranging from $265k - $315k OTE (On Target Earnings) + Equity based on your experience.

Compensation

We offer competitive compensation packages based on experience.

Compensation Range

$265,000—$315,000 USD

Benefits & Perks:

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

Ready to apply?

Nebius

View all jobs →

Senior Program Manager - Industry Verticals

Nebius · New York, United States; Remote - Europe

Apply now

Technology Product Remote - United States Posted May 8, 2026

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Nebius is building several new industry verticals to expand beyond AI-native cloud customers into enterprise segments through repeatable, scalable solutions.

We are looking for an experienced Senior Program Manager - Industry Verticals to establish structure, planning discipline, and transparent reporting across the verticals portfolio. The primary mission of this role is to create a clear, reliable operating rhythm that enables visibility, alignment, and predictable execution across multiple parallel initiatives.

This is a hands-on project management role focused on planning, tracking, coordination, and reporting - not business ownership or strategy definition.

The role will ensure that initiatives across Physical AI and Robotics, Media and Entertainment, Retail and E-commerce, and Financial Services are clearly structured, properly tracked, and consistently reported, with risks surfaced early and decisions documented.

You are welcome to work remotely from the US (East Coast preferred) or Europe.

Your responsibilities will include:

Own and maintain a single source of truth for all vertical initiatives, including goals, owners, milestones, and status
Structure initiatives into clear workstreams with defined timelines and accountable owners
Establish and run weekly and monthly planning and review cadences
Track cross-functional milestones, risks, and dependencies, escalating issues early
Provide clear, objective reporting and concise executive summaries for leadership
Align stakeholders across Growth, Product, Marketing, Partnerships, and Sales on priorities and deliverables
Translate discussions into documented action items, owners, and deadlines
Clarify scope, prevent initiative drift, and support structured decision-making
Lead select cross-functional projects with defined scope, milestones, and success metrics
Create and maintain a trusted portfolio dashboard that enables leadership visibility at a glance
Standardize reporting and portfolio management processes to ensure predictability and transparency
Reduce ambiguity across workstreams by driving clarity in scope, ownership, and timelines
Proactively surface risks early to minimize last-minute escalations
Ensure cross-functional initiatives progress against defined milestones with structured, transparent execution

We expect you to have:

7+ years in Project Management, Program Management, Strategy and Operations, or similar roles in B2B tech
Strong experience managing cross-functional initiatives with Sales, Marketing, Product, and Engineering stakeholders
Proven ability to build planning systems and tracking mechanisms from scratch
Excellent written communication skills – concise briefs, status reports, and structured updates
Strong organizational discipline and attention to detail
Ability to operate in a fast-moving environment with multiple parallel priorities
A structured and methodical working style
Ability to bring order to complex, ambiguous environments
Comfort following up consistently and holding stakeholders accountable to timelines
Low ego, collaborative approach with high execution discipline

It will be an added bonus if you have:

Strong proficiency with AI tools and AI agent development platforms (e.g., Claude CoWork/Code, Cursor, etc.), with the ability to act as an automation builder and agent orchestrator to unlock meaningful operational leverage across verticals.
Experience in cloud, AI infrastructure, or enterprise technology
Experience working in a matrix organization across geographies
Familiarity with portfolio management tools and reporting frameworks

Key US Employee Benefits:

Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
401(k) Plan: Up to 4% company match with immediate vesting.
Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
Remote Work Reimbursement: Up to $85/month for mobile and internet.
Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.

Compensation

We offer competitive US salaries, ranging from $235k - $285k OTE (On Target Earnings) + Equity based on your experience - Benefits and compensation will be aligned with and adjusted to the European market.

Benefits & Perks:

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

Ready to apply?

Nebius

View all jobs →

Senior Network Engineer

Nebius · United States

Apply now

Network Infrastructure Remote - United States Posted May 8, 2026

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role:

We are looking for a Senior Network Engineer to design, build, and operate large-scale, high-performance data center networks supporting GPU-dense AI workloads. You will take end-to-end ownership of service provider–grade and CLOS-based network infrastructure, ensuring reliability, scalability, and predictable performance across distributed environments. This role requires deep expertise in routing, switching, and modern data center fabrics, with a strong focus on production operations, root cause analysis, and continuous improvement of network systems.

Your responsibilities will include:

Design and evolve scalable data center network architectures (CLOS/leaf-spine) for high-throughput, low-latency environments
Own end-to-end deployment and lifecycle management of routing and switching infrastructure across production environments
Develop and maintain network design documentation, standards, and operational procedures
Plan, execute, and validate network infrastructure testing, including vendor evaluation and benchmarking
Diagnose and resolve complex network issues across the TCP/IPv4/v6 stack in large-scale distributed environments
Optimize traffic engineering, ECMP, and load balancing strategies to ensure efficient utilization of network resources
Implement and operate MPLS-based technologies, including L3 VPNs and segment routing (SR-MPLS, SRv6)
Collaborate with hardware, systems, and software teams to integrate networking with compute and storage infrastructure
Automate network operations and workflows to improve reliability, scalability, and operational efficiency
Ensure high availability and performance of production networks through proactive monitoring and continuous improvement

What we expect you to have:

Expert-level knowledge (CCIE/JNCIE or equivalent) in MPLS, routing, and switching for service provider and data center networks
Strong experience with Ethernet switching, VXLAN, and modern cloud overlay networking technologies
Deep expertise in routing protocols including BGP and IS-IS
Hands-on experience with segment routing (SR-MPLS, SRv6), L3 MPLS VPNs, and ECMP-based traffic balancing
Proven experience designing and documenting large-scale network architectures
Experience developing and executing network testing strategies and validating vendor solutions
Strong troubleshooting skills across the TCP/IPv4/v6 stack in CLOS-based data center environments
Solid understanding of network hardware architecture, QoS mechanisms, and packet processing pipelines
Hands-on experience with network equipment from vendors such as Juniper, Arista, Huawei, and Mellanox
Working proficiency in English

It will be an added bonus if you have:

Working proficiency in an additional European language
Experience with public cloud networking and GPU/InfiniBand environments
Knowledge of software-defined networking (SDN) overlays in cloud environments
Proficiency in Python, Go, or other programming languages in Linux environments
Experience using programming languages for network automation and tooling

Working conditions:

Remote work within the United States
Work closely with globally distributed infrastructure and engineering teams
Participation in on-call rotations to support production environments

Key employee benefits:

Comprehensive health insurance
401(k) plan with company contribution
Paid time off and public holidays
Flexible working hours
Professional development and certification support

Compensation:

$125,000 – $180,000 USD per year, depending on experience and qualifications

Benefits & Perks:

Competitive compensation
Career growth and learning opportunities
Flexibility and work-life balance
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

Ready to apply?