The Importance of this Role

We're looking for a Senior Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Responsibilities:

• Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
• Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
• Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
• Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
• Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.

Our Expectations of an Inbound CSR:

• Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
• One Call Resolution: Do everything you can to solve the issue before ending the call.
• Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
• We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
• Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
• Good, Better, Best: Don’t settle. Look for ways to improve daily.

Requirements:

• 1+ year of Customer Service experience (phone-based).
• Effective verbal communication skills with a talent for de-escalation and empathy.
• Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.
• Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
• Passion that can convey the value of our Matic message clearly.

What We Offer 

• We offer a competitive base hourly rate of $19.23 to $20.19
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• Career advancement - we have a culture that focuses on internal promotion and career growth. 
• A TRUE team culture -  One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! 
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).  

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

About the Role

As an IT Specialist, you are the "connective tissue" of our organization’s technical operations. You aren't just a troubleshooter; you are a business enabler who ensures our local and remote teams have the tools, connectivity, and support they need to succeed. You will act as the primary owner of the Columbus office IT infrastructure and the technical onboarding experience, managing everything from the full device lifecycle and physical inventory to the maintenance of a robust knowledge base, high-performance conference rooms, and the strategic execution of on-site IT initiatives.

This role requires a proactive mindset: you don’t just wait for something to break; you identify friction points and solve them before they impact the team. Note: This is a 100% on-site role in our Columbus office to support physical infrastructure, inventory, and facility needs. Hours for this position will be Monday – Friday, 8:00 am – 5:00 pm ET.

Responsibilities

Support & Strategic Communication

• • Proactive Triage: Serve as the primary point of contact across Slack, Jira, and Email. Ensure all support requests are accurately prioritized and organized within our ticketing system, maintaining a transparent flow of communication to keep the team and stakeholders informed.
  • User Advocacy: Bridge the gap between technical complexity and user needs. Translate IT concepts (VPN, MFA, MDM) into clear, actionable guidance for non-technical staff.
  • Knowledge Management: Own the creation and maintenance of internal and external knowledge base documentation to facilitate self-service and team continuity.

Identity & Device Lifecycle

• • Lifecycle Operations: Lead employee onboarding and offboarding tasks, including account setup, hardware provisioning, and secondary support for tool configuration.
  • MDM Ownership: Manage the full device lifecycle via Microsoft Intune (Autopilot) and Jamf Pro. Own the "Redeployment Readiness" process, including physical cleaning, labeling, and OS setup for both Windows and Mac.
  • Identity & Access Management: Investigate and resolve user lifecycle issues within Microsoft Entra (Azure AD). Audit dynamic group rules and internal logic to diagnose why a user may be missing a specific license or application, focusing on maintaining the integrity of the existing environment.
  • Endpoint Security: Participate in regular IT audit procedures, including conducting encryption and antivirus audits to ensure 100% fleet compliance.

Physical Infrastructure & Inventory

• Asset Management: Maintain inventory accuracy within our asset management solution AssetSonar. Manage the end-to-end shipping/receiving process and ensure all IT storage and workspace areas in the Columbus office remain organized, secure, and redeployment-ready.
• Facility & AV Tech: Manage on-site conference room technology (Zoom Rooms/Logitech Rally), digital displays, and office sound masking systems.
• Networking: Maintain the physical network closet, including cable patching, run testing, and troubleshooting of connectivity issues and VPN/ZTNA clients (Cisco AnyConnect, OpenVPN, Cloudflare WARP).
• Building Liaison: Act as an on-site point of contact for facilities issues that may arise (physical access controls, electric, ect.) 

Operational Project Ownership

• Initiative Execution: Drive IT projects, including conference room hardware deployments, internal office moves/desk restacks, hardware refreshes, and procedure rollouts, from initial planning through final reporting.
• Strategic Execution: Manage project timelines and physical setup schedules (e.g., prepping 10 desks for a departmental move) while maintaining high-quality daily support & triage.
• Data-Backed Outcomes: Track project milestones, manage task prioritization against support volume, and communicate outcomes to leadership.

Requirements

Experience & Technical Skills

• Experience: 2+ years of experience in a similar help desk or technical support role, demonstrating a solid understanding of end-user support.
• OS Proficiency: Solid hands-on experience troubleshooting both Windows 11 and macOS.
• Windows Endpoint Management: Proficiency in managing the Windows device lifecycle via Microsoft Intune and Autopilot.
• Identity: Hands-on experience with Microsoft Entra (Azure AD) or other enterprise IDPs (Okta, Google) and MFA troubleshooting.
• Physical Logistics: Proven ability to manage physical inventory, shipping/receiving, and network cabling/patching.
• Documentation: A "Documentation First" mindset with the ability to write clear, step-by-step SOPs in Confluence.

Core Competencies

• Adaptability: Exceptional context-switching skills, ability to pivot from a long-term project to an urgent "VIP down" request without losing focus.
• Problem Solving: Strong analytical abilities with a focus on delivering permanent solutions rather than "quick fixes."
• Communication: Excellent interpersonal skills with the ability to remain calm and professional under pressure.
• Independence: Ability to work autonomously, prioritize tasks effectively, and meet deadlines in a fast-paced startup environment.

Preferred Skills

• Experience with Jamf Pro.
• Familiarity with AssetSonar or similar inventory management platforms.
• Experience with Twilio, Zoom Phone or similar telephony support.

Systems

• Windows Intune (Autopilot), Jamf Pro
• Microsoft Entra (Azure AD), Microsoft Authenticator
• Slack, Google Workspace 
• Zoom Phone, Twilio
• Jira Service Management, Confluence
• AssetSonar
• Cisco AnyConnect, OpenVPN, Cloudflare WARP

What We Offer

• Base Salary $45,000-$65,000
• Career advancement - we have a culture that focuses on internal promotion and career growth.
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• A TRUE team culture -  one team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball / kickball teams, etc! 

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

Middle Front-End Engineer (Full-stack oriented)

About the role

We’re looking for a Front End Engineer with a Full-stack mindset to join Matic’s team. Matic is growing rapidly, building a suite of new web products from scratch to make insurance easier for homeowners across the US.

In this role, you won't just be coding mockups. You will own the user interface and the engineering logic behind it. We pay extreme attention to detail – whether it’s architecting a reusable component library or optimizing the state management of a multi-step insurance application. 

While your primary expertise is the Front End, you should be eager to dive into the full stack, leveraging AI capabilities to navigate the backend and ensure features are delivered seamlessly from end to end. We value engineers who use the latest tools to bridge gaps and accelerate delivery.

Responsibilities

• Lead the development of modern applications, taking ownership of the UI and the logic that powers it.
• Be a key player in the product development cycle – from the first brainstorm with designers to the final verification before launch.
• Work as a peer with Product Managers and Designers to ensure our technical implementation matches our high standards for UX.
• Participate in thoughtful code reviews and share your knowledge to help us constantly improve our technical approach.

Requirements

• Strong knowledge of modern TypeScript and JavaScript (ES6+) for building reliable, scalable applications.
• Good experience with React and building fast, reusable components.
• Skilled in writing clean HTML and CSS, focusing on Responsive Design that works well on all screens.
• Experienced with testing frameworks (Playwright,  Vitest) and committed to writing verified, reliable code and contribute to .
• Willingness to use AI and modern tools, even on the backend, when it helps the product move forward.
• Intermediate English level or higher for clear communication with a global team.

Nice-to-have skills

• Knowledge of Ruby on Rails is a plus (ability to understand the code and implementing logic alongside our backend engineers); otherwise, a desire to learn the stack.
• Background in A/B testing or using data to improve the UI.
• Experience managing the development of small products or micro-frontends.

Tools we use

• Front End: React, TypeScript, MUI.
• Back End: Ruby on Rails.
• Styling: Emotion.
• Build & Ops: Vite, Yarn.
• Testing & Quality: Playwright, Vitest, ESLint.

What We Offer

• Competitive salary and Company Equity with refresher policy every 2 years
• Unlimited Paid Time Off (personal, sick, maternity/paternity leave)
• Flexible working environment (home/office/hybrid)
• Accounting support (100% coverage)
• Continuous feedback culture: systematic 1-1 with your manager, performance review meetings every 6 months, and yearly compensation review

About Matic

The Market Leader in Embedded Insurance: Since 2014, Matic has redefined the insurance landscape by integrating high-value coverage directly into the homeownership and auto-buying journey. We aren't just a digital agency; we are the strategic infrastructure that allows mortgage lenders and financial institutions to provide seamless, value-added services to their customers at the exact moment they need them.

Our Market Position: Today, Matic is a Top 20 independent agency and the undisputed leader in the mortgage servicing space, holding approximately 20% of the total market share. Our marketplace features over 60 A-rated home and auto carriers, integrated with a growing roster of billion-dollar distribution partners across mortgage origination, banking, and SaaS.

Our Culture: Autonomy and Impact at Matic, we avoid the "numbers for the sake of numbers" mindset. We hire professionals who are obsessed with quality and empowered to own their outcomes. We work at a fast pace, but we prioritize intellectual curiosity, strategic thinking, and the collective win.

The Importance of this Role

We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.

Responsibilities:

• Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
• Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
• Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us.
• Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
• Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention.

Our Expectations of an Inbound CSR:

• Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request.
• One Call Resolution: Do everything you can to solve the issue before ending the call.
• Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
• We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
• Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented.
• Good, Better, Best: Don’t settle. Look for ways to improve daily.

Requirements:

• 1+ year of Customer Service experience (phone-based).
• Effective verbal communication skills with a talent for de-escalation and empathy.
• Tenacity and persuasiveness—you must be comfortable attempting to "save" a customer who wants to cancel.
• Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
• Passion that can convey the value of our Matic message clearly.

What We Offer 

• We offer a competitive base hourly rate of $19.23 to $20.19
• You have an ownership stake - all Maticians receive Matic stock options.
• Unlimited Paid Time Off.
• Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
• 401(k) Retirement Plan.
• Continuing education, licensing and professional development paid for by Matic.
• Career advancement - we have a culture that focuses on internal promotion and career growth. 
• A TRUE team culture -  One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! 
• Modern office environment (that’s CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!).  

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. 

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.

The Importance of this Role

The Insurance Agent (P&C or Personal Lines License) is responsible for helping drive revenue and growth for the organization. You will be tasked with educating and advising customers on the most optimal personal lines insurance products. Matic specializes in streamlining the process for customers going through the lending process to purchase homeowners insurance. Because of that, Matic is able to deliver qualified leads to our insurance advisors, so you can spend time doing what you do best, selling insurance.

Responsibilities  

• Handle incoming calls from customers seeking a better insurance option.
• Advising customers on best home and auto insurance options in marketplace
• Actively participate in team activities, trainings, and brainstorm sessions to help shape our process.
• Staying up to date on market trends, carrier products, guidelines and procedures
• Create a five star customer service resulting in a world class customer satisfaction score
• Conduct detailed follow ups via email and phone

Requirements

• Active Insurance License
• 1+ years of Personal Lines Insurance Sales Experience
• College degree preferred
• Excellent communication and customer service skills
• Strong Salesmanship skills, process oriented, and a willingness to adjust process to improve sales productivity
• The ability to understand and recommend appropriate coverage and insurance options to consumers
• Ability to maintain a positive attitude, passion for the product, and a strong work ethic
• Excellent ability to navigate quotes between multiple carriers, multi-tasking
• High moral and ethical integrity
• Ability to be coached, seek advice, ask question, and learn from feedback

What We Offer

• Guaranteed Base Pay: Competitive hourly rate of $19.23 to $20.19
• Monthly Bonus: Monthly performance bonuses with a monthly target of $4,750 and the potential to reach $9,500 based on total policies sold, policies per customer and close rate 
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees 
• Health Savings Account  - with monthly employer contribution
• 401(k) Retirement Plan Option
• Voluntary Life, Accident and Short-Term Disability Insurance 
• Continuing education -  licensing and professional development paid for by Matic.
• Career advancement - we have a culture that prioritizes internal promotion and career growth 
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc.
• Modern and casual office environment with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc.

About Matic

Matic is an insurance tech startup who delivers an unbiased approach to insurance. We combine a powerful digital experience with assistance from our team of trusted advisors. Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience.

Our digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.  

The Importance of this Role

The Licensed Insurance Agent (P&C or Personal Lines) is responsible for helping drive revenue and growth for the organization. You will be tasked with educating and advising customers on the most optimal personal lines insurance products. Matic specializes in streamlining the process for customers going through the lending process to purchase homeowners insurance. Because of that, Matic is able to deliver qualified leads to our insurance advisors, so you can spend time doing what you do best, selling insurance.

Responsibilities 

• Handling incoming calls from customers seeking a better insurance option (typically going through the mortgage process) 
• Advising customers on best insurance options in marketplace
• Staying up to date on market trends and carrier products
• Make outbound calls to prospective clients, generating interest, and selling insurance
• Actively participate in team activities, trainings, and brainstorm sessions
• Be a thought leader helping to shape our process of tomorrow
• Create a five star customer service resulting in a world class customer satisfaction score
• Conduct detailed follow ups via email and phone
• Attain sales goals while providing customers with quality
• Assist Customers with the policy purchase process, verifying all the policy information prior to binding, processing payments, assisting customer with DocuSign process and reviewing settlement sheet for accuracy
• Maintains knowledge of new guidelines and procedures by reading all emails
• Responsible for keeping P&C license and continuing education up to date and within good standing

Requirements

• Active Personal Lines or P&C Insurance License
• 1+ year of phone sales experience
• 1+ year experience working remote
• Ability to continue learning and growing as a professional in the industry (certifications, designations, networking, industry trade articles and books, etc.)
• Maintain positive attitude, passion for the product, and a strong work ethic
• Excellent ability to multi-task
• High moral and ethical integrity
• Have excellent communication and customer service skills with the ability to recommend appropriate coverage and insurance options to consumers
• Ability to be coached, seek advice, ask question, and learn from feedback

What We Offer

• Guaranteed Base Pay: Competitive hourly rate of $19.23 to $20.19
• Monthly Bonus: Monthly performance bonuses with a monthly target of $4,750 and the potential to reach $9,500 based on total policies sold, policies per customer and close rate 
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees 
• Health Savings Account  - with monthly employer contribution
• 401(k) Retirement Plan Option
• Voluntary Life, Accident and Short-Term Disability Insurance 
• Continuing education -  licensing and professional development paid for by Matic.
• Career advancement - we have a culture that prioritizes internal promotion and career growth 
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc

About Matic

Matic is an insurance tech startup who delivers an unbiased approach to insurance. We combine a powerful digital experience with assistance from our team of trusted advisors. Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience.

Our digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.  

Importance of the Role

We are looking for an Inside Sales Representative to increase insurance policy sales from our largest partners. You will be tasked with making connections with prospective customers to generate qualified opportunities for our insurance agents. Reporting to our insurance agency sales manager, this position offers quick upward mobility with the goal of being promoted from this role within 6-8 months. This position is held in Columbus, Ohio. 

Responsibilities 

• Conduct outbound calls to prospective clients, overcome objections, and transfer qualified prospects to insurance agents.
• Ability to quickly build rapport with clients over phone, email, and text
• Run sales process effectively with organized notes and tasks for follow-ups
• Clearly articulate Matic value proposition to the consumer
• Achieve sales targets for calls, transfers, conversion, and quality
• Working with sales manager and trainer on licensing to become an agent

Requirements

• Ability to overcome objections and handle adversity
• Strong work ethic and drive
• Must be a passionate individual that can convey the value of our message clearly
• Strong written skills to craft creative emails.
• Self starter mentality
• Ability to handle multiple priorities and demands in a fast-paced environment
• No college degree necessary

What We Offer 

• Guaranteed Base Pay: Competitive hourly rate of $19.23
• Monthly Bonus: Monthly performance bonuses with a monthly target of $500 and the potential to reach $1,300 based on total policies sold, policies per customer and close rate 
• Matic Stock Options - all employees have ownership in Matic
• Flexible Paid Time Off - take off as much time as you need - we support work / life balance
• Medical, Dental & Vision insurance - Matic pays 100% for employees 
• Health Savings Account  - with monthly employer contribution
• 401(k) Retirement Plan Option
• Voluntary Life, Accident and Short-Term Disability Insurance 
• Continuing education -  licensing and professional development paid for by Matic.
• Career advancement - we have a culture that prioritizes internal promotion and career growth 
• A TRUE team culture - One Team, One Dream is our company motto
• Frequent team events & activities - happy hours, charity events, game nights, volleyball/kickball teams, etc.
• Modern and casual office environment with various amenities - ping pong table, coffee/espresso bar, flavored water bar, etc.

About Matic

Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.

We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.

Here at Matic we have multiple success stories through hiring people with OR without previous sales experience. 

Many of our Inside Sales Representatives were doing before continuing their career at Matic: 

• Inside Sales, Outside Sales, or Account Managers
• Door-to-Door Sales
• Business Development Reps or Lead Generators
• Servers, Bartenders, or Hospitality Workers
• Field Marketers or Direct Marketers
• Teachers or Educators
• High School, College, or Professional Athletes
• Transitioning Military Service Members & Veterans

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.