Senior Accounts Receivable / Accounts Payable Specialist

San Francisco Hub  —  Hybrid  —  Full-Time

About Ever Cars

Ever Cars is a technology-forward electric vehicle dealership based in San Francisco. We buy, recondition, and sell pre-owned EVs through our hub model, supported by floor plan financing and a growing wholesale channel. Our small but high-performing accounting team manages a full-cycle close process with automated pipelines, a cloud-backed vehicle database, and QuickBooks Online as our GL. We’re looking for someone who thrives on the transactional rhythm of a dealership—someone who can own the day-to-day financial operations so our accounting leadership can focus on reporting, controls, and strategic initiatives.

Role Summary

You will own the full accounts receivable and accounts payable cycles for the dealership, from recording customer payments and reconciling bank activity daily, to monitoring outsourced bookkeeping work, processing vendor payments, and handling customer refunds. You’ll work closely with our title clerk, F&I team, and operations staff to keep cash flowing accurately through our clearing accounts. This role is highly cross-functional—you’ll touch every major transaction that moves through the dealership.

Accounts Payable

• Monitor and QA the outsourced bookkeeper’s work in Ramp (credit card expense categorization, receipt matching, merchant rule accuracy)
• Onboard new vendors into QBO and Ramp; maintain vendor master data and W-9 / 1099 tracking
• Process manual payments for vehicle purchases outside of Ramp, including written checks and wire transfers
• Execute lien payoff payments for purchased vehicles through DMS and lender portals
• Coordinate with auction houses on invoice disputes, short-pays, and credit requests
• Process and reconcile transport vendor invoices (outbound delivery, towing, inbound transport)
• Track accrued liabilities for significant expenses incurred but not yet invoiced; flag items approaching 30 days
• Prepare and upload NACHA payment files for floor plan payments, ensuring clearing accounts reconcile to $0 each period

Accounts Receivable

• Reconcile all bank accounts daily (operating, credit card, and ACH deposit accounts) and record customer payments in QBO
• Monitor the customer downpayment receivable subledger and investigate aging items; escalate unmatched deposits
• Match lender funding payments to DMS deal invoices; resolve short-pays and funding variances
• Track the cash-in-transit (CIT) position daily—funded deals awaiting bank deposit, deposits awaiting lender remittance
• Process and clear bank deposit entries through the deposit clearing workflow
• Monitor and clear credit card and ACH payment clearing accounts; investigate items that don’t auto-match
• Follow up with lenders on stale funded-not-received balances; coordinate with F&I and title teams on hold-ups

Customer Refunds & Credits

• Own the end-to-end customer refund process across all refund types: DMV overages, vehicle returns, warranty claim payments, overpayments, and deal unwinds
• Process DMV overage refunds by reconciling registration service invoices against actual fees collected
• Coordinate vehicle return refunds with the sales and F&I teams; ensure return entries reverse the original deal correctly
• Track warranty and service contract cancellation refunds from plan providers and apply to customer accounts
• Issue refund checks or initiate ACH refunds; maintain a refund log with supporting documentation for each transaction

Title, F&I & Cross-Functional Coordination

• Work closely with the title clerk on DMV fee reconciliation, registration timing, and DMV payment clearing
• Partner with the F&I team on deal funding status, lender stipulations affecting payment, and contract cancellations
• Serve as the finance team’s point of contact for operations staff on payment status inquiries, vendor issues, and customer account questions
• Coordinate with the acquisitions team on purchase disputes, arbitration returns, and fraud-related payment holds
• Support the Controller during month-end close by preparing clearing account reconciliations and flagging unresolved items

Additional Responsibilities

• Maintain and update vendor and customer mapping files used by automated import pipelines
• Review and approve recurring journal entries for accuracy before posting (prepaid amortization, accruals)
• Assist with sales tax remittance preparation and DMV fee payment reconciliation
• Support annual 1099 preparation and vendor payment reporting
• Help build and document SOPs for new transactional processes as the dealership scales
• Identify opportunities to automate manual payment and reconciliation workflows

Qualifications

Required

• 3–5 years of full-cycle AR/AP experience, ideally in automotive retail, dealership operations, or a similarly transaction-heavy environment
• Strong Excel skills—comfortable with VLOOKUPs, pivot tables, and reconciliation workbooks
• Detail-oriented with a high tolerance for volume—this role processes hundreds of transactions per month
• Clear communicator who can work across departments (finance, ops, sales, title, F&I) without needing constant direction

Preferred

• Experience with DMS systems (CDK, DealerTrack, Reynolds & Reynolds)
• Hands-on proficiency with QuickBooks Online (journal entries, invoices, bills, bank feeds, reconciliations)
• Experience with corporate card platforms (Ramp, Brex, or similar) for expense management oversight
• Familiarity with floor plan financing, NACHA/ACH payment processing, and lender funding workflows
• Exposure to EV or specialty vehicle retail
• Interest in process automation—we use scripted pipelines and database-backed workflows, and we’d love someone curious about how they work

The expected salary range for this position is $80,000 – $105,000 annually. Actual compensation may vary based on factors including experience, skill set, certifications, business needs, and geographic location. In addition to base salary, employees may be eligible for discretionary bonuses, equity, and a comprehensive benefits package.

Why Ever Cars

• Join a small, high-impact team where your work directly shapes how the business runs—not just how the books close
• Clear growth path: this role is designed to evolve into an AR/AP Manager position within 12 months as we add headcount and locations
• Modern tech stack—we’re building automated pipelines, not drowning in spreadsheets (though you’ll still use plenty of Excel)
• Hybrid flexibility with a collaborative on-site culture at our SF Hub

Ever Cars Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Your Role

Ascend is hiring a Solutions Engineer (Contract) to take full ownership of critical AI agentic workflows. You’ll shape how automation powers the insurance industry—improving accuracy, scalability, and customer experience at every step.

You’ll dive deep into complex data problems, fine-tune prompts, and refine systems that power the automation layer behind Ascend’s financial infrastructure. This role is a mix of hands-on problem-solving, experimentation, and collaboration with Product, Operations, and Engineering teams to make our automation more reliable and intelligent.

This is a contract role based on-site at our San Francisco office, 40 hours per week for six months.

Responsibilities

Own and optimize prompt logic

• Build, test, and refine prompts that power AI agents using prompt engineering and analytical problem-solving.
• Design systems that enable scalable, high-accuracy iteration on prompt workflows.

Technical implementation & tooling

• Partner with internal teams to improve testing, monitoring, and refinement processes.
• Support new customer and organization onboarding through internal tooling improvements.
• Provide feedback and insights to shape the broader product roadmap.

Customer & stakeholder collaboration

• Work closely with internal and external users to gather context, troubleshoot challenges, and deliver consistent, high-quality results.

Quality assurance & reporting

• Track and analyze AI workflow accuracy metrics, uncovering trends and root causes.
• Recommend process improvements to reduce manual work over time.
• Build reusable playbooks and prompt strategies to support future automation efforts.

Why This Role Matters

This is a chance to own a critical piece of Ascend’s AI-powered automation systems and see your work directly impact product performance, customer satisfaction, and company growth.

You’ll thrive here if you love solving tough technical problems, moving quickly, and building systems that scale intelligently. This role is perfect for someone who operates at the intersection of data, engineering, and product thinking—and takes pride in turning complexity into clarity.

What We’re Looking For

• Exceptional analytical and critical thinking skills, with a track record of breaking down complex problems into actionable solutions.
• Experience with prompt engineering, AI agents, or AI-powered automation workflows.
• Proven ability to work with complex, real-world systems to identify patterns and improve reliability.
• Strong communication skills, with the ability to translate technical concepts for both technical and non-technical audiences.
• Bonus: Familiarity with large language models (LLMs) and their applications in automation or data systems.

Contract Details

• Location: On-site in San Francisco (SoMa)
• Schedule: Full-time, 40 hours per week
• Type: Contract to hire as a full time software engineer (6 months)

POSITION SUMMARY:

The Business Process Manager (BPM) will support enterprise-wide process and systems transformation across multiple value streams (GTM, Finance, Operations, Partner, Support). This role sits within the Global Business Process team under the COO organization and serves as a key bridge between business stakeholders and the Business Systems Group (BSG).

The role helps standardize communication, resolve conflicting requirements, and foster effective interactions between business teams and technical teams. Leveraging data-driven insights and knowledge of enabling technologies, the individual manages significant business process improvement initiatives beyond incremental changes. This role leads discovery efforts, documents high-level solution approaches and business requirements, and drives business readiness through User Acceptance Testing (UAT), training, and enablement.

Under the direction of the Sr. Manager, Business Process, this role supports the development and continuous improvement of business process architecture for assigned operational domains such as Sales, Customer Success, Cloud Engineering, Supply Chain, Logistics and Support. The role conducts gap analyses, designs future-state (“To-Be”) processes using industry-standard frameworks and best practices and improves requirement quality through standardized documentation and prioritization. The position also leads assigned cross-functional initiatives to support timely delivery, risk mitigation, user adoption, and alignment with organizational goals.

The ideal candidate brings strong analytical, facilitation, and cross-functional leadership skills, and is effective at influencing stakeholders without formal authority in a fast-paced environment.

This position is based in the San Francisco office and requires in-office attendance Monday, Wednesday, and Thursday.

ESSENTIAL FUNCTIONS:

1. Business Process Design and Analysis
   1. Support and maintain end-to-end business process architecture and process documentation for assigned business processes, aligned with enterprise strategy and standards.
   2. Lead transformation initiatives by conducting gap analyses between current ("As-Is") and ideal ("To-Be") end-to-end processes.
   3. Leveraging internal SMEs, industry-standard frameworks, and best practices, design future-state processes that are efficient and scalable globally pertaining to Record to Report, Procure to Pay, Billing, Subscription Management, Revenue Recognition, Renewals.
   4. Collaborate with GTM functions and cross-functional stakeholders to gather and translate high-priority business requirements into effective process solutions for New Product Launch.
   5. Solution and document UX requirements thoroughly to ensure solutions are user-friendly, drive high adoption rates, and align with business needs.
   6. Validate business requirements for compatibility with enterprise architecture, data strategies, and system capabilities, ensuring they support global scalability.
2. Business Process Automation and Continuous Improvement
   1. Lead and advocate for automation projects with the Business Systems Group to streamline and scale critical business processes, leveraging Salesforce.com CRM, NetSuite, Tableau, Marketing Tool and other core technologies.
   2. Introduce innovative solutions by staying updated on industry trends and integrating best practices into process improvements.
   3. Identify significant improvement opportunities using data-driven insights and measure impacts with established metrics and KPIs.
   4. Enhance UX by ensuring process improvements are user-centric, well-documented, and supported by effective training and change management.
   5. Collaborate with technology teams to implement business processes that utilize core technology functionality and minimize customization.
3. Program and Change Management
   1. Lead cross-functional programs focused on timely delivery, risk mitigation, and alignment with business strategy and objectives.
   2. Develop comprehensive testing plans, including user acceptance testing (UAT), to ensure solutions meet quality standards and deliver stated benefits.
   3. Implement structured change management processes, including training and resource support, to facilitate the seamless adoption of new processes.
   4. Promote continuous improvement by encouraging feedback and incorporating it into future enhancements, guiding stakeholders in improvement techniques.
   5. Maintain a centralized repository for change management materials and project updates to enhance accessibility and knowledge sharing.

SUPPORTIVE FUNCTIONS

1. Technology and Tool Management
   1. Evaluate and recommend technologies to enhance the business processes and overall business capabilities.
   2. Plan and execute technology initiatives, ensuring alignment with business goals and efficient project delivery.

QUALIFICATIONS:

• 8+ years of experience in business process management, business systems analysis, operations, or program delivery.
• Exposure to Salesforce and/or NetSuite environments and integrated business workflows.
• Advanced knowledge of system integration across Salesforce, ERP, internal proprietary systems, and third-party apps.
• Experience working on multi-team, cross-functional initiatives across functions (not just one domain).
• Demonstrated expertise in business requirement analysis, technical analysis, business architecture, process design, quality assurance, data analysis, and solution or product ownership.
• Experience with technology/system development methodologies.

Background Preferred (but not required): 

• Implementation experience of Salesforce
• Implementation experience of NetSuite
• Team management experience

Education:

Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience.

Economic Package Includes: 

• Salary + annual bonus eligibility   
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

Why Hover wants you

Hover's Customer Experience team is at an inflection point. We've built an exceptional foundation — industry-leading response times, strong CSAT, and a BPO (outsourced) model that handles significant volume. But the next two years require a step change: usage and case volumes are growing quickly, and our vision is that AI will grow to handle 50%+ of total volume.  This requires extensive work across systems, knowledge infrastructure, etc.

Your role will be to build and run our ‘agent team’ alongside our human specialist teams, growing its coverage of our cases to that 50%+ goal and thus preserving our human team’s time and attention to focus on the kinds of cases and situations where their deep expertise and attention is needed.  If you've done 0-to-1 work before, have strong opinions about what good AI QA looks like, and care deeply about how knowledge infrastructure feeds intelligent systems — this is your role.

Our Inbound CX team handles thousands of support conversations per week across phone, chat, and email, serving both self-serve (Product Led Growth) and enterprise (Sales Led Growth) customers. The team includes US-based Senior Specialists who handle our most complex and relationship-critical cases and offshore BPO teams that handle the majority of inbound volume.

You will work in close partnership with GTM Systems Engineering, Analytics Engineering, Revenue Enablement, and other cross functional teams to get the assistance you need building out the knobs and levers that help you run this ‘agent team’ day to day and hit our core operational KPIs.

You will contribute by

This is a rare 0–1 opportunity to define how Hover scales customer experience through AI. You’ll own the full automation roadmap and build systems that directly impact how thousands of customers get help every week.

Some of your core responsibilities include:

• Own the team’s customer-facing agentic bot end-to-end: prompt refinement, escalation logic, routing rules, and ongoing QA calibration
• Design and iterate on human-in-the-loop (HITL) workflows that combine AI-drafted responses with rep review and editing
• Build and maintain Hover's knowledge infrastructure: Guru internal KB, AI-ready support articles, BPO onboarding materials, and documentation standards
• Lead LLM tooling strategy for CX: evaluate tools, configure integrations, and deploy solutions that improve response quality and reduce manual effort
• Define, instrument, and report on all AI performance KPIs: deflection rate, AI CSAT, escalation accuracy, HITL quality score, and KB coverage
• You will act as the connective layer across CX, Engineering, GTM Systems, and Analytics—translating customer needs into scalable AI systems
• Enable BPO and US Specialist teams to work effectively alongside AI tools — training, documentation, and ongoing calibration

Your background includes

• 4+ years of experience in Customer Experience, Support, or Operations
• Day to day building experience with complex AI/LLM powered workflows – prompt and context engineering, data structures, knowledge management, integrations, evaluations, etc.
• Deep experience in the ‘customer support’ world, whether having been a rep yourself, led teams of reps, or partnered extensively for years in a closely supporting manner (engineering, analytics, operations, etc.)
• Experience navigating systems integrations, including comfort working with APIs, webhooks, and the connective tissue between SaaS platforms
• Hands-on QA and Eval experience — you know what good looks like, you can define rubrics, and you can calibrate teams against them
• Data fluency & analytical toolkit — comfortable pulling reports, defining metrics, and using data to make the case for what to build next
• Strong communication skills — you can explain AI systems and their tradeoffs to non-technical stakeholders, and you work fluidly across CX, Engineering, and BizOps

Nice to have

• Direct experience with Intercom, Fin bot, or similar AI-first support platforms
• Experience with Guru or similar internal knowledge tools
• Background in BPO or offshore CX environments
• Familiarity with Salesforce as a data source for CX routing and personalization

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave 
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $132,000 - $163,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-RH1 #LI-Hybrid

About this role

We are looking for a highly analytical and resourceful Growth Marketing Manager to drive the execution of our paid social and retargeting programs. This is an experimentation-heavy role focused on advancing a broad range of growth initiatives, from scaling Faire’s paid retargeting program to launching brand acquisition tests. Additionally, the role will support day-to-day paid social campaign management to ensure we hit KPI goals through the optimization of key performance levers. The ideal candidate is a scrappy, metrics-driven self-starter who is well-versed in the Meta platform and other paid social platforms, is comfortable managing campaigns with some guidance, and is eager to continuously explore new ways to incorporate AI into their workflows for increased efficiency. The ideal candidate is plugged into the social media landscape, staying current with creative trends and innovative campaigns from other companies to introduce fresh ideas. Has a track record of using AI tools to automate team workflows, accelerate creative testing, and launch new channel experiments with minimal engineering or analytics support.

What you’ll do 

• Execute and scale retargeting campaigns to drive repeat retailer purchases and improve retention, while maintaining strict efficiency goals.
• Assist in the day-to-day operations of our paid social program to analyze daily campaign performance and explore optimization opportunities (e.g. creatives, bidding, landing pages) in order to hit weekly KPI targets focused on maximizing user growth while maintaining efficient acquisition costs
• Lead the execution of new high-impact pilot growth projects that require quick implementation and are not yet a part of our evergreen programs.
• Identify opportunities to leverage AI and automation tools to streamline campaign processes, reporting and experimentation workflows.
• Collaborate with cross-functional teams to tackle a variety of challenges including troubleshooting tracking issues, coordinating with creative teams, and identifying resourceful, data-driven solutions to achieve KPI goals.

Qualifications

• 3-5 years direct, hands-on experience managing medium scale campaigns on Meta and other paid social channels with focus on optimizing for down-funnel metrics. 
• Strong understanding of paid marketing metrics (CPM, CTR, CVR) and the appropriate levers to pull in different scenarios 
• Proficiency with marketing automation tools for optimizing and making bulk campaign changes (e.g. Smartly, Hunch, Omneky) 
• Highly analytical with a structured approach to solving problems. Proficient in analyzing large datasets through Excel and/or SQL and data visualization tools (e.g. Mode and Tableau)
• Experience using AI and automation to improve workflows and output quality such as campaign QA and analytics
• Track record as a fast learner with a knack for creative and technical solutions.
• Familiarity with AB testing and incrementality testing 
• Experience using paid marketing for retargeting and reengagement a strong plus 
• Experience in a two-sided marketplace or with products aimed at small business owners is a strong plus
• Experience in managing a cross-border program is a plus
• Ability to thrive in a fast-paced, constantly changing environment, with the agility and flexibility to balance multiple priorities simultaneously

San Francisco: the pay range for this role is $118,500 to $163,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Anaplan is at the forefront of the AI revolution in enterprise software. We're also building a cutting-edge AI capability to supercharge our Sales, Marketing, and Customer Success teams. This isn't about incremental improvements—we're fundamentally transforming how GTM teams work.

We're looking for a hungry, curious problem-solver who wants to be part of this transformation from day one and who can help operationalize the initiative. You'll work directly with senior leaders, ship real AI solutions, and help shape how one of the fastest-growing SaaS companies leverages AI at scale.

This is a rare opportunity for someone early in their career to gain hands-on AI experience, build cross-functional influence, and accelerate their professional growth.

Your Impact  

In your first 90 days, you'll ship AI workflows that help our teams work faster and smarter. By your first year, you'll have: 

• Automated 100+ hours of manual work across Sales, Marketing, and Success teams 

• Built and deployed 5+ AI agents that directly support revenue-generating activities 

• Enabled 500+ GTM professionals to leverage AI in their daily workflows 

• Influenced strategic decisions through data-driven insights and performance metrics 

You'll be the go-to expert for AI within GTM Operations, working directly with VPs and Directors to identify opportunities, design solutions, and drive adoption. This role offers high visibility and fast-paced growth for the right person. 

What You’ll Do  

Intake & Prioritization  

• Own the intake funnel for AI and automation use cases across GTM functions   

• Triage and prioritize requests based on business value, scalability, and feasibility   

• Collaborate with stakeholders to clearly define workflows, inputs, and expected outcomes   

AI Workflow & Agent Management   

• Create and maintain a centralized repository of AI use cases, tools, and integration patterns 

• Build lightweight AI-driven solutions using best-in-class tools and platforms 

• Ensure all workflows are documented, version-controlled, and accessible across teams 

Quality Assurance & Continuous Improvement  

• Test and validate outputs to ensure accuracy, consistency, and usability   

• Define and maintain quality standards for AI-generated outputs   

• Continuously refine workflows based on feedback and performance data   

Documentation & Enablement  

• Create clear documentation, playbooks, and templates to support adoption   

• Create video tutorials and how-to guides for non-technical users and host office hours to support adoption and answer questions 

• Support training and ongoing enablement to include building AI fluency and community 

Measurement & Reporting  

• Track adoption and usage across GTM teams   

• Measure impact through defined metrics (adoption, efficiency gains, pipeline contribution, revenue impact, workflow performance)   

• Provide regular insights and recommendations to improve effectiveness 

• Support quarterly business reviews with GTM leadership   

Workflow Coordination  

• Support the integration of AI workflows into existing GTM processes and systems to include leading SaaS platforms and Gemini Enterprise 

• Partner with IT and GTM teams to ensure secure, compliant, and scalable AI implementations 

• Ensure alignment with broader operational frameworks and tools   

Your Qualifications  

Core Requirements 

• Bachelor’s degree in Business, Economics, Operations, Information Systems, or related field   

• 0–2 years of experience (internships or entry-level roles in operations, consulting, analytics, or similar)   

• Quick learner with a curiosity for understanding complex systems, business, and technical requirements 

• Strong analytical and problem-solving skills with the ability to structure ambiguous requests   

• Demonstrated curiosity in AI, automation, and emerging technologies   

• Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences 

• Highly organized with exceptional attention to detail, commitment to quality, and disciplined execution  

Preferred  

• Hands-on experience with AI tools and platforms like Gemini, Claude, or ChatGPT 

• Exposure to CRM systems (e.g., Salesforce) and GTM processes   

• Experience building or automating workflows (academic, personal, or professional)  

• Prior experience in a startup or high-growth tech environment 

Mindset We're Looking For 

• Bias toward action — you'd rather test and iterate than overthink 

• Comfortable with ambiguity — you thrive when building from scratch 

• Intellectually curious — you love learning new technologies and approaches 

• Collaborative — you seek input and share credit generously 

• Data-driven — you let metrics guide decisions, not opinions 

• User-focused — you obsess over making things work for end users 

itD is seeking a Software Quality Assurance Engineer to drive the verification and validation of smart camera products, ensuring high-quality releases through comprehensive manual and automated testing. This role plays a critical part in delivering reliable, user-focused solutions by identifying edge cases, improving product usability, and embedding quality throughout the development lifecycle. The ideal candidate will bring deep experience in software testing, automation, and system validation, along with a proven track record of uncovering defects and enhancing product performance.

Location: Hybrid – San Francisco, CA (candidates must be able to visit the office multiple times per week if requested)
Pay Range: $26 - $27 hourly
Duration: 2 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:
• Analyze and validate product requirements and technical solutions to ensure test coverage and quality outcomes.
• Design and execute detailed manual test plans to identify edge cases, usability issues, and integration gaps.
• Identify, log, reproduce, and verify defects, partnering closely with engineering teams for root cause analysis.
• Develop and maintain automated test scripts using scripting languages such as Python or Ruby.
• Document test cases, procedures, and results to support traceability and knowledge sharing.
• Collaborate cross-functionally to support release validation and ensure product readiness.
• Advocate for the end-user experience by proactively identifying risks and quality improvements.

Internal Responsibilities:
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:
• 5+ years of experience in software testing and test automation.
• Strong experience with manual and exploratory testing, including identifying edge cases and integration issues.
• Proficiency in at least one scripting language (e.g., Python, JavaScript, or Ruby).
• Experience developing, maintaining, and executing automated test frameworks.
• Solid understanding of software development lifecycle (SDLC), testing methodologies, and defect lifecycle.
• Working knowledge of Linux environments, including basic networking and CLI tools.
• Ability to work independently, communicate effectively, and meet project timelines.

Preferred Qualifications and Skills:
• Experience testing hardware-integrated or IoT-based products.
• Familiarity with cloud-based systems and distributed applications.
• Exposure to AI-assisted testing tools or modern test automation practices.
• Experience working in agile or cross-functional product teams.

Education:
• Bachelor’s degree in a relevant field or equivalent work experience required.

The Experience Team at Reddit designs and delivers intentional, inclusive workplace experiences. We create environments and moments of connection that are thoughtfully built to support our employees, known as Snoos. Through innovative workplace design and curated engagements, our focus is enabling Snoos to do their best work and feel connected to the company and one another.

This role will be a part of the Experience team and will sit on the Global Real Estate arm of the team. The Experience Partner, Real Estate Leasing and Operations is responsible for the strategic management and optimization of the company’s global real estate portfolio. This role drives data-informed portfolio planning, lease administration oversight, financial performance, and space optimization to support the company’s growth and evolving workplace strategy.

The ideal candidate is highly analytical, detail-oriented, and experienced in managing complex global lease negotiations and portfolios within a fast-paced technology environment and is extremely comfortable working with Senior Leadership teams to drive forward data-based strategic decisions. This role is expected to travel to be onsite at locations when necessary for real estate projects. 

Key Responsibilities:

• Serve as the strategic owner of Reddit’s global real estate portfolio operations, overseeing lease lifecycle management, portfolio planning, and governance across all office locations.
• Develop and execute portfolio strategies aligned to workforce planning, hybrid work models, and long-term business growth helping identify opportunities for consolidation, expansion, and cost optimization across regions.
• Lead end-to-end lease administration, including renewals, expirations, options, lease abstracts, CAM reconciliations, landlord compliance, and critical date management.
• Build and maintain financial models to support renewals, exits, restructures, and new market entry; develop forecasts, variance analyses, and long-range portfolio plans to inform executive decision-making.
• Partner cross-functionally with Finance, HR, Workplace, Procurement, Legal, and external brokers to drive successful transactions, ensure alignment with business priorities, and support scenario planning and headcount modeling.
• Leverage workplace analytics and utilization data to inform portfolio decisions, space planning assumptions, and operational strategy.
• Maintain accurate, real-time portfolio data across lease administration systems; establish portfolio management standards, reporting dashboards, and executive-ready insights.
• Drive process improvements, operational rigor, and automation initiatives across the GRE function; manage third-party lease administration and portfolio vendors as needed.

At a Minimum, We’d Like You to Have:

• 5+ years of experience in corporate real estate, including commercial lease negotiations and lease lifecycle management across multiple locations.
• Deep understanding of commercial lease structures and market dynamics, including fluency in key lease terms (e.g., TI allowances, CAM, rent escalations, options, abatements) and the ability to evaluate competitive market conditions.
• Strong financial and analytical skills, with the ability to build clear financial models, portfolio plans, and executive-ready planning materials.
• Strong written and verbal communication skills that translate into presenting recommendations to senior leadership and driving alignment in high-visibility decision forums.
• Advanced ability to visualize and translate complex data into clean, comprehensive dashboards and planning sheets.
• Exceptional organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• A strong design sensibility and the ability to approach workplace challenges through creative, thoughtful design solutions.

Tax Planning Senior Manager

The Global Tax Team is seeking a dedicated tax professional who will play a hands-on role in a growing tax function. As Reddit continues to mature as a public company, this person will play a critical role in our strategic tax planning function, acting as a high-impact advisor to Finance and other cross functional teams. In keeping with Reddit values, the successful leader in this role is someone who operates with an open mindset and “values the human” in all interactions. This position will report to the Global Tax Director.

 Responsibilities:

• Lead the Company’s tax planning strategy and execution
• Own the global cash tax and ETR forecasting process and collaborate with Finance partners to model tax impact of business trends.
• Drive efforts to maximize tax incentives and mitigate risk
• Oversee global tax due diligence for M&A transactions and partner with Corporate Development team to model deal structures and manage post-acquisition integration
• Review and negotiate commercial agreements for tax terms and indemnifications
• Assist the provision team with preparation of quarterly and annual income tax provisions
• Design and implement tax process improvements/tax automation
• Monitor global tax legislative developments and research tax laws and policies to evaluate their tax impact
• Collaborate with business partners on ad hoc projects and provide guidance on tax related matters

Qualifications:

• Bachelor’s Degree in Accounting, Finance, or related field required, masters in tax (MST or LLM) preferred
• JD and/or CPA required
• 9+ years of corporate tax experience with at least 5 years of public accounting experience. Must have in-house experience, preferably in the tech sector
• Demonstrated expertise in accounting for income taxes, M&A and deal review processes, and US international tax regulations
• Proficiency in Excel, MS Office, and Google Workspace (e.g. Google Sheets and Slides) required, experience with Alteryx a plus
• Able to work independently under time pressure, prioritize a high workload, and meet strict deadlines
• Possess excellent attention to detail, organizational, problem solving, and prioritization skills 
• Excellent verbal and written communication skills and the ability to work collaboratively across teams in a remote environment
• Team player with a positive attitude and open mindset, not afraid to roll up your sleeves and work in a dynamic environment

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave 

About the Role

The Data Governance function is pivotal in ensuring the integrity, trustworthiness, and effective management of Chime’s data assets. Our mission is to establish and operationalize data governance frameworks that not only meet compliance requirements, but actively enable high-confidence decision making across the company.  As a Data Governance Engineer, you will develop and implement policies and tools for data quality, developer enablement, certified datasets, and governance automation - with a sharp focus on building trust signals and scorecards that help data consumers quickly understand and act on the reliability of Chime's data.

This is a hands-on engineering role. You will write production-quality code to build automation for governance and data quality processes using Terraform, Python (or similar languages), and contribute to internal libraries, frameworks, and orchestration workflows that enable scalable governance.

You will partner closely with data engineering, analytics, product engineering, and compliance teams to:

• Support Chime in data compliance and risk reduction initiatives
• Establish data quality as a product discipline
• Build trust signals and scorecards that make data reliability transparent and data context valuable for a variety of use cases
• Implement governance workflows upstream, where data are created
• Ensure data context and metadata are sufficient for downstream use cases, including AI applications

You will be involved in reviews of technical designs and implementation plans to provide guidance on appropriate development from a data governance and compliance perspective, acting as a trusted advisor to teams innovating at Chime. You will also be a strong advocate and leader for Artificial Intelligence tooling and adoption at Chime, bringing curiosity and a practical eye for where AI creates leverage in data governance workflows. This role is 40% strategic influence, 40% development and building, and 20% stakeholder management and support.

The base salary for this role and level of experience will begin at $160,000.00 and go up to $221,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Build Data Trust Infrastructure: Design and implement trust scorecards, trust signals, and quality indicators that give data consumers real-time visibility into data reliability - and partner with producers upstream to embed quality checks at the source before issues propagate downstream.
• Drive Data Quality Strategy: Own and evolve Chime's data quality strategy end-to-end. Design and partner with engineering teams to implement data quality frameworks and monitoring systems that proactively identify, surface, and resolve data issues at scale.
• Develop and Implement Data Governance Policies: Create and enforce policies for data classification, quality, and lifecycle management, ensuring data integrity and compliance with SOX and other applicable regulatory standards.
• Enable the Data Catalog: Collaborate on the development, adoption, and enrichment of Chime's data catalog - improving discoverability, context richness (lineage, ownership, definitions, usage guidance), and the overall experience of working with Chime's data.
• Automate Governance Processes: Develop and deploy automation solutions for data governance tasks, such as metadata management, data lineage tracking, access controls, and quality remediation workflows.
• Champion SOX Compliance: Play an active role in Chime's SOX compliance efforts, ensuring that data governance practices, controls, and audit trails meet regulatory requirements and are well-documented.
• Lead AI Adoption for Data Governance: Serve as a leader and advocate for AI tooling within the data governance space - identifying opportunities to apply AI to automate governance workflows, improve data context, enhance trust scoring, and accelerate adoption of governance best practices across engineering teams.
• Collaborate Across Teams: Work closely with data engineers, analysts, and compliance officers to align data governance initiatives with business needs and regulatory requirements.

To thrive in this role, you have

• Experience: 5+ years in data engineering, data governance, or a related field, with hands-on experience in data classification, cataloging, quality assurance, and trust frameworks. Engineering ability to design and implement data governance and quality processes is critical to success.
• Trust & Quality Expertise: Demonstrated experience building data trust signals, quality scorecards, or similar frameworks that make data reliability visible and actionable for both engineers and non-technical stakeholders.
• Programming Experience: Proficiency in Python or a comparable programming language, and experience building scalable data tooling or automation pipelines.
• Curiosity and Relentlessness: You are genuinely curious about data, technology, and the problems that sit at the intersection of the two. You don't let ambiguity stop you - you dig in, ask the right questions, and keep pushing until you've found the right answer or built the right solution. You bring energy and persistence to hard problems and don't need external pressure to drive yourself forward.
• Composure in Complexity: Data governance at a fintech means navigating competing priorities, regulatory constraints, sprawling data ecosystems, and stakeholders with different mental models of "good." You thrive in this environment rather than shrinking from it - you can hold complexity without getting overwhelmed, break it into manageable pieces, and make steady progress without waiting for perfect conditions.
• Exceptional Communication: You are a terrific communicator in both verbal and written form. You can write a crisp one-pager that earns buy-in from a skeptical audience, run a meeting that ends with clarity instead of confusion, and translate deeply technical concepts into plain language that moves people to action. You treat communication as a core part of the job, not an afterthought.
• Product Management Mindset: You think like a product manager as much as an engineer. You ask "who is this for and what problem does it solve?" before writing a line of code. You prioritize ruthlessly, define success before you start building, and care about adoption and outcomes - not just delivery. You treat your internal stakeholders as customers and design solutions with their experience in mind.
• AI Curiosity and Advocacy: Genuine curiosity about AI and its applications in the data governance space, with an appetite for identifying and piloting new tools and workflows that improve the experience of working with Chime's data.
• Technical Proficiency: Strong knowledge of data governance tools and platforms, and experience with cloud data warehouses like Snowflake. Experience with data catalog platforms and driving adoption across engineering organizations is a strong plus.
• Bonus: Compliance Knowledge: Familiarity with SOX, CCPA, and other data privacy and financial regulations, and ability to apply technical skills to governance practices that meet audit and compliance requirements.

#LI-Onsite #LI-GC1

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in New York City, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

Come join our rapidly growing team in San Francisco, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The Opportunity

We’re looking for a Staff Product Manager, Growth to own Flexport’s website, self-serve experience, and the critical intersection between marketing and product that turns visitor traffic into a qualified pipeline. You’ll be the connective tissue between Marketing, Product, Engineering, and Sales, ensuring that every touchpoint from first page view to sales handoff is optimized for conversion and user quality.

This is a high-leverage, metrics-driven role. You’ll set the strategy for how prospects discover Flexport, experience our products and technology for the first time, and convert into high-value leads that Sales can close. You’ll own the growth marketing roadmap, run rigorous experimentation, and partner deeply with Marketing on acquisition and with Product and Engineering on the self-serve experience.

The ideal candidate has a founder’s mentality, you’ve built and shipped growth products end to end, you think in funnels and feedback loops, and you’re as comfortable writing a PRD as you are digging into a conversion cohort analysis. Background in performance and digital marketing is strongly preferred. Experience in logistics, supply chain, or enterprise SaaS is a plus.

What You'll Do

Website as a Growth Product

• Own Flexport.com as Flexport’s highest-leverage growth channel to define the product vision, roadmap, and KPIs for the marketing website.
• Drive SEO and AEO strategy, information architecture, and content performance to increase organic traffic and domain authority.
• Lead conversion rate optimization across landing pages, product pages, and CTAs through structured experimentation (A/B tests, multivariate tests, holdout groups).
• Partner with Design, Product, and Engineering to ship high-impact web experiences that reduce friction and move visitors toward signup and qualification.

Self-Serve Flow & Product-Led Growth

• Own the end-to-end self-serve funnel from first visit through signup, onboarding, activation, and handoff to Sales.
• Define and instrument key growth metrics (visitor-to-signup, signup-to-activation, activation-to-MQL, MQL-to-SQL) and build dashboards that make funnel health visible across the organization.
• Identify and activate product-led growth levers: trial flows, in-platform conversion moments, guided onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions, balancing self-serve efficiency with enterprise sales readiness.

Marketing and Product Bridge

• Serve as the primary product partner between the Marketing team translating campaign objectives into product requirements and vice versa.
• Collaborate with Marketing and Sales Ops on lead scoring models, nurture logic, and segmentation strategies to ensure product signals feed into accurate lead qualification.
• Align product releases and platform capabilities with go-to-market motions so that new features translate into pipeline.
• Work with Sales to define what constitutes a high-quality lead and build product experiences that deliver them consistently.

AI & Growth Innovation

• Leverage AI tools and workflows to accelerate experimentation, personalization, audience targeting, and performance analysis.
• Use AI to rapidly prototype and launch landing pages, microsites, interactive tools, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B growth and bring that thinking into the product roadmap.

Analytics & Experimentation

• Build and maintain growth dashboards that track traffic, funnel conversion, channel attribution, campaign ROI, and lead quality.
• Own the marketing experimentation program and define hypothesis backlogs, prioritize tests by expected impact, run experiments with statistical rigor, and scale winners.
• Use data to inform investment decisions and communicate growth product impact to executive leadership.
• Partner with Data Engineering to ensure event instrumentation, attribution models, and reporting infrastructure meet the team’s needs.

What We're Looking For

• Product management experience, with significant depth in growth, conversion, or product-led growth at a high-growth B2B technology company.
• Strong preference for former tech founders or early-stage operators who have owned the full end-to-end go-to-market for a B2B product from building the website to closing the first customers.
• Proven track record of driving measurable improvements in web traffic, signup conversion, activation rates, or pipeline generation. You think in funnels, cohorts, and experiments, not just features.
• Deep understanding of enterprise B2B buying motions - complex, long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work. Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your product workflow; you actively use tools like Claude Code, Codex, OpenClaw, or similar to accelerate prototyping, analysis, and experimentation. Bonus if you’ve used vibe coding or low-code AI tools to build landing pages, internal tools, or automations yourself.
• Fluent in web analytics, attribution modeling, and experimentation tooling (e.g. Google Analytics, Amplitude, Optimizely, LaunchDarkly). Comfortable writing SQL and building dashboards.
• Experience with marketing automation and CRM systems (Salesforce, HubSpot, Marketo) and a working understanding of how product signals feed lead scoring and sales workflows.
• Strong product craft — you write clear PRDs, define sharp success metrics, and ship iteratively. You know how to scope ruthlessly and say no to the right things.
• Excellent cross-functional communication. You can present strategy and results to the CEO, align Engineering on technical trade-offs, and partner back with your marketing team. 
• A bias toward action and experimentation - you ship fast, learn fast, and iterate. You’re energized by ambiguity and thrive when you can move from zero to one.

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in Atlanta, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in Dallas, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite

The Opportunity

Join a new engineering team in San Francisco building Flexport’s client-facing rates platform and self-serve freight booking experience from the ground up. You will work alongside experienced engineers and have direct ownership of features that move the company from an assisted-sales model to a tech-run one for the long tail of our client base.

This team owns two of the highest-leverage surfaces in the Client App: how clients see pricing and how they book without manual intervention. Rates sit at the center of every freight decision, and you will build the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will also help build the infrastructure that integrates AI-powered automation into the booking flow. This is a rare opportunity to build the "front door" of an $8.6 trillion industry, turning the complexity of global trade into a seamless digital experience for thousands of shippers.

You Will

• Design, develop, test, deploy, and maintain systems within a microservices architecture that power rate visibility and autonomous booking.
• Own the entire lifecycle of a feature: from database schema design and scalable backend APIs to building the React-based frontend applications our customers use.
• Support the integration of AI models and automated workflows to make the pricing and booking experience increasingly intelligent.
• Collaborate with engineering, product, and design to translate complex business problems into elegant, production-ready technical solutions.
• Contribute to code reviews to maintain high quality standards, share knowledge, and mentor peer engineers.
• Build highly available, secure, and distributed systems that can scale with Flexport’s global volume.
• Rapidly build and launch products incrementally, leveraging best practices around CI/CD and shipping to production dozens of times per day.
• Ensure high-quality standards by incorporating metrics, monitoring, and applying learnings from post-mortems to all services.

You Should Have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 3+ years of professional software engineering experience with a proven track record of shipping production-grade applications.
• Full-Stack Capability: You are comfortable owning a feature from end-to-end: working with databases, backend services (Java/Ruby), and frontend frameworks (React).
• Technical Rigor: A passion for simple, well-tested code that is easy to extend and hard to break.
• AI Familiarity: Experience or interest in working with AI APIs and building software that leverages machine learning models to automate user tasks.
• 2+ years of design and architecture knowledge as well as familiarity with object-oriented analysis and design patterns.
• Proficiency with modern programming languages: specifically Java, Ruby, or TypeScript.
• Proficiency with deploying, monitoring, and maintaining production services on cloud infrastructure (AWS).

It’s a Plus If You Have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience in fintech, pricing engines, or booking systems.
• Experience in logistics, supply chain, or freight technology.
• A bias for action: When you see a problem, you fix it.
• Excellent written and verbal communication skills: you can convey technical ideas in common terms to business stakeholders and product managers.

#LI-onsite

The Opportunity

This is a unique opportunity to join a new engineering team at the ground floor. As an SDE 1, you will learn from senior and staff level engineers while contributing to real production systems that power global trade. We are building Flexport’s client-facing rates platform and a new self-serve booking experience, moving the company from an assisted-sales model to a tech-run one.

You will help build the "front door" of our Client App: the interfaces and services that allow customers to see pricing and book shipments without manual intervention. This is an AI-first team where you will see firsthand how intelligent automation is applied to real-world logistics. If you are looking for a high-growth environment where you can see your code impact thousands of shipments across 112 countries, this is the team for you.

You Will

• Design, develop, test, deploy, and maintain systems that represent the real-world intricacies of global logistics and pricing logic.
• Work within an AI-integrated codebase, learning how to build and maintain services that support autonomous booking and intelligent quoting.
• Contribute to code reviews to maintain code quality, share knowledge, and learn from experienced mentors on the team.
• Collaborate with engineering, product, and design to translate complex business problems into elegant technical solutions.
• Build highly available, secure, and distributed services within a modern microservices architecture.
• Build and launch products rapidly and incrementally: we ship to production dozens of times per day.
• Ensure high-quality standards by incorporating metrics and monitoring into every service you touch.

You Should Have

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience.
• 1+ years of professional experience in software development with demonstrated coding skills: strong internship experience in a product-focused environment is highly valued.
• Proficiency in modern programming languages: specifically Java, Ruby, or TypeScript.
• Familiarity with technologies like databases, API development, and modern frontend frameworks like React.
• AI Curiosity: A strong interest in how AI and LLMs are transforming software development and a desire to learn how to build with these technologies.
• A self-starter attitude: You are curious, eager to learn, and when you see a problem, you look for a way to solve it.
• Product Curiosity: An interest in how users interact with software and a desire to understand the "why" behind the features you build.

It’s a Plus If You Have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience using AI coding assistants to accelerate your development workflow.
• Ability to convey technical ideas in common terms to business stakeholders and product managers.
• Excellent written and verbal communication skills.

#LI-Onsite

Come join our rapidly growing team in Los Angeles, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

Exciting Trade Advisory Opportunity to Help Make Global Trade Easy

The opportunity:

The global supply chain is one of the most heavily regulated industries for all parties involved. Everyone from the carriers, intermediaries, trucking companies, 3rd party logistics, freight forwarders, shippers, consignees, importers, exporters, and brokers face a challenging and complex task of navigating through a myriad of laws from the originating country, destination country as well as international treaties and conventions.

The Trade Advisory team, consisting of business consultants, lawyers and licensed customs brokers, offers advanced customs and trade expertise to help clients identify supply chain risks and cost savings opportunities. As a Trade Advisory Lead, you will lead and mentor other Trade Advisory team members to help address and find solutions to trade issues that matter to our clients, furthering the company’s values. Your role would take your trade and industry knowledge to help build our trade advisory services, while servicing our clients.

You will:

• Lead and manage trade advisory projects that focus on trade compliance and duty minimization strategies, including Classification, Country of Origin, FTA analysis, FSFE, Compliance assessment, tariff engineering, etc.
• Perform, coordinate, and support Trade Advisory analytics and reporting from a variety of sources, providing insights and recommendations.
• Monitor deadlines and draft client deliverables for multiple projects at a given time, ensuring high quality and timely delivery.
• Proactively stay informed on the latest customs and other government agency regulations, ruling issuances, and industry trends that are relevant to our clients, and educate the team.
• Ensure project timelines, statuses, and invoices are appropriately managed and delivered, overseeing the work of other associates.
• Coordinate and facilitate software solutions, automation of data analytics, improvement of SOPs, ACE portal access, applications, and integrations, serving as a subject matter expert.
• Interface with CBP and our clients and offer timely responses, elevating where necessary, and guiding junior team members.
• Maintain active communication with clients, customs and other government authorities, and internal stakeholders, representing the team.
• Support Trade Advisory infrastructure and administrative requirements, contributing to team development and best practices.

You should have:

• Bachelor's degree from an accredited college/university.
• Licensed Customs Broker required, J.D. or graduate degree highly preferred.
• 5-7 years trade related experience working in house, at customs brokerage, consulting or law firm preferred, with demonstrated leadership experience.
• Strong technical and business writing skills.
• Strong interpersonal skills and the ability to stay on top of multiple tasks and projects, with excellent prioritization and delegation abilities.
• Expertise with Microsoft Office suite and Google equivalents.
• Strong data analytical skills.
• Strong industry knowledge including classification, valuation, reconciliation, duty minimization and avoidance strategies, government regulations and rulings, and other trade information, with the ability to provide expert guidance.

#LIOnsite

Come join our rapidly growing team in Bellevue, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

Come join our rapidly growing team in Chicago, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The Opportunity

We're looking for a Director of Growth Marketing to own and scale the engine that drives Flexport's pipeline and revenue growth. You'll lead a team of marketers responsible for the full spectrum of growth marketing — from top-of-funnel acquisition to lead nurturing to conversion. This role sits at the intersection of strategy, execution, and analytics, and is ideal for someone who is equally comfortable building apps, creating campaigns, optimizing paid media, and generating pipeline through unconventional methods.

You'll work closely with Product, Engineering, and Sales to ensure growth campaigns are tightly aligned with Flexport's platform releases, go-to-market motions, and business goals.

What You'll Do

Campaign Strategy & Execution

• Design and execute integrated growth campaigns around Flexport's technology offerings,  turning product innovation into pipeline.
• Build and optimize multi-channel campaign playbooks that span paid, owned, and earned channels.

AI & Marketing Innovation

• Leverage AI tools and workflows to accelerate campaign execution, content production, audience targeting, and performance analysis — we want someone who is already using AI daily to move faster and think bigger.
• Use AI tools to launch landing pages, microsites, online tools, internal dashboards, lead scoring models, and campaign automations without waiting on engineering resources.
• Stay on the cutting edge of how AI is reshaping B2B marketing and bring that thinking into everything the team builds.

Product-Led Growth

• Partner with Product and Engineering to identify and activate product-led growth levers — trial flows, in-platform conversion moments, self-serve onboarding, and expansion signals.
• Develop experimentation frameworks to test and scale PLG motions across Flexport's platform.

Lead Generation & Nurture

• Own the lead lifecycle from acquisition through sales handoff, designing scoring models, nurture sequences, and segmentation strategies that improve conversion rates at every stage.
• Continuously refine targeting and messaging to increase marketing-sourced and marketing-influenced pipeline.

Performance Marketing

• Manage and scale paid acquisition across Google Ads, LinkedIn, X, and other relevant channels with a sharp focus on cost efficiency and pipeline ROI.
• Own budget allocation, bidding strategy, creative testing, and audience development.

• Develop and execute targeted direct mail programs for high-value account engagement, event follow-up, and ABM campaigns.

Website

• Own Flexport's marketing website as a growth channel — driving SEO, conversion rate optimization, landing page strategy, and content performance.
• Collaborate with design and engineering to ship high-impact web experiences that convert visitors into qualified leads.

Reporting & Analytics

• Build and maintain growth marketing dashboards that track pipeline contribution, channel performance, campaign ROI, and funnel velocity.
• Use data to inform investment decisions and communicate marketing's impact to executive leadership.

Team Leadership

• Manage, mentor, and develop a team of 2–3 growth, product, and performance marketers, fostering a culture of experimentation, accountability, and continuous improvement.
• Work directly with our Founder and CEO and key revenue leaders to execute campaign ideas. 

What We're Looking For

• Experience in B2B growth marketing, demand generation, or performance marketing, with experience managing a growth marketing team.
• Strong preference for former tech founders with experience owning the full end-to-end go to market for a high growth B2B startup.
• Proven track record of driving high-quality enterprise leads and building pipeline for high-growth B2B companies. You understand long sales cycles, buying committees, and what it takes to generate leads that Sales actually wants to work. Experience in logistics, supply chain, or enterprise SaaS is a strong plus.
• A power user of AI in your marketing workflow — you actively use tools like Claude Code, Codex, OpenClaw or similar to accelerate content creation, analysis, and campaign execution. Bonus if you've used vibe coding or low-code AI tools to build marketing pages, automations, or internal tools yourself.
• Deep expertise in paid media (Google, LinkedIn, Meta), marketing automation, and CRM systems (Salesforce).
• Strong analytical instincts — you're fluent in funnel metrics, attribution modeling, and can translate data into action.
• Experience partnering with Product teams on product-led growth initiatives.
• Excellent project management skills with the ability to run multiple campaigns simultaneously without dropping quality.
• Clear, confident communicator who can present strategy and results to senior leadership.
• A bias toward action and experimentation — you ship fast, learn fast, and iterate.

The opportunity: 

We are building a new engineering team in San Francisco to own our client facing rates platform and the self-serve freight booking experience. These are two of the highest leverage surfaces in our Client App: how clients see pricing and how they book without manual intervention.

Rates sit at the center of every freight decision. You will lead the Autonomous Freight Systems team, owning the systems that power rate visibility, quoting, and pricing intelligence across ocean, air, and trucking. You will extend that work into a fully self-serve booking flow for smaller shippers: clients who commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to build the platform that moves Flexport from an assisted-sales model to a tech-run one. You will lead an AI-first engineering team tasked with automating the complex logic of quoting and booking. This means not just building software, but building autonomous systems and AI-powered workflows that eliminate the need for manual intervention in the shipping lifecycle.

You will:

• Recruit, build, and lead a new engineering team with a heavy focus on AI-driven automation and intelligent system design.
• Partner with leadership to define how LLMs and agentic workflows can be applied to logistics pricing and customer interactions.
• Participate in critical technical discussions regarding AI model integration, data repair agents, and automated quality safeguards.
• Represent your team with leaders across different parts of the organization.
• Participate in critical technical design and product discussions.
• Invest in the development and coaching required for each team member’s success.
• Manage, measure, and communicate the team’s progress toward goals.
• Partner closely with cross-functional stakeholders to define the team’s roadmap.

You should have:

• AI/Automation Vision: Demonstrated ability to lead teams building intelligent systems, ideally involving LLMs, automated decision engines, or AI agents in production.
• Strategic Roadmap: Experience moving a business from human-led processes to autonomous, software-driven ones.
• Bachelor’s degree in Computer Science or equivalent practical experience.
• 5+ years of engineering experience with a strong technical background.
• 2+ years of experience managing engineering teams directly.
• Product Engineering Expertise: A proven track record of building complex, data-heavy applications where high-quality user interaction is the priority.
• Platform Thinking: Experience building unified interfaces that aggregate data from various backend systems into a cohesive user experience.
• Growth Leadership: Experience building and scaling teams from an early stage, including a demonstrated ability to hire, develop, and retain high-performing engineers.
• Clear Communication: The ability to translate between technical constraints and business goals for stakeholders.

It’s a plus if you have

• Experience in logistics, supply chain, or freight technology.
• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience managing distributed or hybrid teams.

#LI-onsite

Come join our rapidly growing team in Denver, and help us make global trade easy for everyone!

The Opportunity: 

Flexport's Global Operations team is the front line team responsible for successfully managing our Customer’s supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer’s supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.

The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

You will: 

• Be the “front line” to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• Follow standard operating procedures (SOP) 
• Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will:
• Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
• Quote and invoice client shipments with responsibility to their P&L
• Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary

You should have:

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
• Bachelor’s Degree preferred
• Able to adapt to new technology and can thrive in a fast-paced environment
• Effective time management - be able to properly prioritize and manage a large volume of tasks
• Attention to detail
• Ability to effectively seek and receive feedback
• Effective communication both verbally and in writing in client facing interactions
• Teamwork and relationship-building
• Orientation towards working smarter and adopting best practices and standardization
• Problem-solving capabilities
• Fluent in English
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

#LI-onsite 

The opportunity

Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company.

This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments.

This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week.

You will

Public Relations & Media

• Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response.
• Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
• Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics.
• Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents.
• Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives.

Content Strategy

• Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels.
• Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders.
• Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals.
• Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives.

Customer Communications

• Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging.
• Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions.
• Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points.

AI & Efficiency

• Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and research, to automating repetitive workflows — so a lean team can operate with the output and speed of a much larger one.
• Stay current on how AI is changing PR, content, and communications, and bring new tools and approaches into the team's daily work.

You should have

• 7+ years of experience spanning PR, communications, and content. A mix of agency and in-house experience is ideal.
• Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets. You know how to pitch, and reporters know your name.
• Experience as a communications partner to senior executives — you've prepped leaders for interviews, developed thought leadership platforms, and know how to translate a leader's vision into a public narrative.
• Strong editorial instincts and the ability to build a content program from strategy through execution. You can write, and you can also build systems that scale content without sacrificing quality.
• Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions.
• The ability to move fast, manage multiple workstreams at once, and exercise excellent judgment about what to say, when to say it, and how.
• Familiarity with the logistics, supply chain, or trade industry is a strong plus — but a fast learner with deep B2B or tech experience can thrive here too.
• You actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation. This isn't a nice-to-have — we want someone who is already using AI to make a small team move like a big one.

The opportunity 

The Autonomous Freight Systems team is a brand new, AI-first engineering team in San Francisco. This team will own Flexport’s client-facing rates platform and the self-serve freight booking experience—two of the highest-leverage surfaces in our Client App that dictate how clients see pricing and book freight without manual intervention.

As a Staff Engineer, you will be the technical anchor for our next-generation AI-powered rates platform. We aren't just building a UI; we are building AI agents that handle real logistics work: parsing complex rate sheets, managing pricing intelligence across ocean, air, and trucking, and making "Self-Serve" a reality for thousands of shippers. You will build the intelligence layer that allows clients to commit freight on technology alone, with no account executive and no operations touch.

This is a ground-floor opportunity to shape technical direction, set up a new codebase, and build the platform that moves Flexport from an assisted-sales model to a tech-run one for the long tail of our client base. You will partner with Pricing, Sales, Ops, and Design on hard domain problems and ship to the most-used client surfaces at the company.

You will

• Design and ship end-to-end AI agents that handle pricing intelligence and booking compliance without human oversight.
• Create the tooling and secure AI infrastructure required to expose internal logistics data to LLMs safely.
• Navigate the rapidly evolving landscape of agent patterns, RAG, and prompt engineering to solve problems that don’t have "Stack Overflow" answers yet.
• Build and launch products rapidly and incrementally: we ship to production dozens of times per day.
• Mentor and uplevel engineers across the team, fostering a culture of technical excellence.
• Partner with the Engineering Manager to define the team’s technical roadmap and hiring bar.

You should have

• LLM Fluency: Experience with agent patterns, RAG, and prompt engineering. You know what works in production versus what only looks good in a demo.
• Agentic Orchestration: Experience with workflow orchestration (e.g., Temporal) and building reliable systems around non-deterministic AI.
• Entrepreneurial Drive: You don't wait for a spec; you find the highest-leverage automation problems and design the AI-driven solution.
• Product Instincts: You can identify what is worth building, not just execute on a spec. You have a proven track record of building data-heavy applications where high-quality user interaction is the priority.
• Architecture Leadership: Demonstrated experience leading technical initiatives across multiple teams or systems, specifically in building unified interfaces that aggregate data from various backend systems.
• Technical Rigor: A love of simple, well-tested code that is easy to extend and hard to break, combined with experience building large-scale distributed systems.
• Technical Communication: The ability to convey technical ideas in common terms to business partners, product managers, and engineers alike.

It's a plus if you have

• Experience with elements of our tech stack: Java, Spring Boot, Ruby on Rails, React, AWS.
• Experience in logistics, supply chain, or freight technology.
• Experience building internal tools or operator-facing applications.
• A bias for action: When you see a problem, you solve it.

#LI-onsite

What We're Looking For

Lightning AI is seeking a Senior Storage Infrastructure Engineer to join our Infrastructure Engineering team.

In this role, you will focus on building and operating the storage systems that power large-scale AI/ML training, inference, and HPC workloads. You will work at the intersection of software, hardware, and operations—developing automation, improving reliability, and scaling distributed storage systems across our bare-metal infrastructure.

You will help own the data plane of our storage infrastructure, supporting high-throughput, low-latency data access for some of the most demanding AI workloads. You’ll play a key role in managing and evolving our storage stack (including VAST and S3-compatible systems like Ceph), ensuring performance, reliability, and efficiency at scale.

We’re flexible on location for this team. This role can work hybrid out of one of our US-based hubs (Seattle, NYC, or SF) or fully remote within the U.S., with occasional company and team offsites. We are not able to provide visa sponsorship for this position at this time.

What You'll Do

Storage Systems & Infrastructure

• Operate and scale distributed storage systems, including VAST and S3-compatible object storage (e.g., Ceph)
• Improve performance, reliability, and efficiency of storage systems supporting large-scale AI/ML workloads
• Troubleshoot complex storage and data path issues across hardware and software layers
• Optimize storage performance to support high-throughput, low-latency AI training and inference workloads

Automation & Tooling

• Build and maintain automation for provisioning, managing, and monitoring storage infrastructure
• Develop Python-based tools and workflows to reduce manual operational overhead
• Improve lifecycle management of storage clusters, from deployment through maintenance and scaling

Systems & Operations

• Manage and operate Linux-based systems in production, including bare-metal environments
• Partner with infrastructure and data center teams on hardware bring-up, upgrades, and issue resolution
• Support capacity planning, utilization tracking, and forecasting for storage systems
• Leverage monitoring and telemetry to diagnose issues and improve system performance and reliability

Cross-Functional Collaboration

• Work closely with Infrastructure Engineering, Network Engineering, and Platform teams to integrate storage into the broader platform
• Contribute to design discussions around new infrastructure deployments and scaling strategies
• Help define best practices for operating storage systems in high-performance computing environments

What You'll Need

Required Qualifications

• 5+ years of experience in infrastructure engineering, systems engineering, or related roles
• Hands-on experience operating distributed storage systems (e.g., VAST, Ceph, or similar)
• Strong Linux systems experience in production environments
• Proficiency in Python or similar scripting/programming languages for automation
• Experience working with bare-metal infrastructure and hardware-oriented systems
• Ability to debug complex issues across system boundaries (storage, OS, hardware, networking)
• Experience with storage networking protocols (e.g., NFS or similar)
• Experience with capacity planning, monitoring, and performance tuning

Ideal Experience

• Experience with VAST storage systems in production environments
• Experience operating S3-compatible object storage at scale
• Data center operations experience, including working with physical hardware
• Familiarity with AI/ML or HPC workloads and their storage requirements
• Background in high-performance or low-latency distributed systems
• Familiarity with high-performance data transfer technologies (e.g., RDMA, GPU Direct Storage)
• Experience supporting GPU-based workloads or large-scale compute clusters

Compensation

What We’re Looking For

Lightning AI is seeking an Observability Infrastructure Engineer to join our Infrastructure Engineering team.

In this role, you will own and evolve observability systems across large-scale, GPU-enabled bare-metal infrastructure. You’ll operate at the intersection of infrastructure, data, and product, building platforms for metrics, logs, traces, and alerting that power both internal operations and customer-facing visibility.

You will play a key role in productizing observability, enabling scalable, multi-tenant monitoring experiences while keeping pace with rapid infrastructure buildouts. This includes designing telemetry pipelines, improving signal quality, and delivering actionable insights that ensure reliability and transparency across our platform.

We’re flexible on location for this team. This role can work hybrid out of one of our US-based hubs (Seattle, NYC, or SF) or fully remote within the U.S., with occasional company and team offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

Observability Platform & Productization

• Own and evolve a scalable observability platform spanning metrics, logs, traces, and events
• Drive the productization of observability capabilities for both internal teams and external customers
• Design multi-tenant observability systems with scoped access, RBAC, and customer-facing visibility
• Continuously improve observability systems to keep pace with rapid infrastructure buildouts

Telemetry & Data Pipelines

• Design and operate telemetry pipelines ingesting data from GPUs, CPUs, networking (Ethernet & InfiniBand), containers, APIs, and BMC/Redfish
• Build systems to correlate signals across infrastructure layers to enable faster debugging and root cause analysis
• Implement streaming and real-time data pipelines using tools such as Kafka, OTEL, Promtail, or similar

Alerting, Reliability & Insights

• Design and implement noise-resistant alerting systems to improve signal quality and reduce operational load
• Create dashboards and alerting for InfraOps, Engineering, and Customer Success teams
• Build automated insights and enable proactive detection, forecasting, and system health visibility at scale

Systems & Infrastructure Engineering

• Contribute to broader infrastructure engineering projects beyond observability
• Partner with infrastructure and platform teams to embed observability into core systems and workflows
• Support large-scale, distributed systems across compute, networking, and storage environments

Cross-Functional Collaboration

• Work closely with customer-facing teams to deliver external observability experiences
• Collaborate with engineering, operations, and support teams to improve system transparency and reliability
• Help define best practices for observability across the organization

What You’ll Need

Required Qualifications

• 5+ years of experience in infrastructure engineering, SRE, or observability-focused roles
• Strong experience with monitoring systems such as Prometheus, Grafana, ELK, or VictoriaMetrics
• Experience building and operating observability platforms at scale
• Proficiency in Python, Go, or bash for automation and data integration
• Familiarity with containerized environments and Kubernetes observability
• Experience with streaming telemetry pipelines (Kafka, OTEL, Promtail, or equivalent)
• Experience with multi-tenant monitoring architectures
• Strong written and verbal communication skills

Ideal Experience

• Experience with GPU observability, particularly NVIDIA DCGM
• Experience monitoring large-scale GPU or HPC clusters
• Familiarity with InfiniBand fabric observability
• Experience building customer-facing or productized infrastructure systems
• Experience with correlation engines, RCA workflows, or predictive alerting systems
• Broad exposure to infrastructure domains including networking, storage, and provisioning

Compensation

What We're Looking For

Lightning AI is seeking a GPU & Compute Infrastructure Engineer to join our Infrastructure Engineering team.

In this role, you will own image management, system diagnostics, and validation across large-scale bare-metal compute infrastructure, with a particular focus on GPU-enabled systems. You will work at the intersection of hardware, systems, and software—developing automation, improving reliability, and enabling efficient cluster bring-up for AI/ML and HPC workloads.

You will play a key role in owning and evolving our image pipeline, running validation environments and test clusters, and supporting both system-level and GPU hardware qualification. This role is critical to ensuring that our infrastructure is consistent, performant, and ready to support demanding AI workloads from day one.

We’re flexible on location for this team. This role can work hybrid out of one of our US-based hubs (Seattle, NYC, or SF) or fully remote within the U.S., with occasional company and team offsites. We are not able to provide visa sponsorship for this position at this time.

What You'll Do

Systems, Image & Validation Infrastructure

• Own and evolve systems for image management, deployment, and validation across bare-metal infrastructure
• Run and maintain test clusters used for system validation, diagnostics, and bring-up
• Validate firmware, drivers, and OS images across compute and GPU-enabled systems
• Support hardware qualification efforts for next-generation platforms

GPU Diagnostics & Performance

• Own GPU diagnostics and validation workflows across large-scale infrastructure
• Diagnose and resolve complex issues across GPUs, drivers, OS, and hardware layers
• Analyze system and GPU performance using tools such as NVIDIA DCGM
• Identify failure patterns and drive improvements in system stability and validation coverage

Automation & Tooling

• Build and maintain automation for provisioning, validation, and system bring-up
• Develop Python-based tools and workflows to improve efficiency and reduce manual operational overhead
• Improve the reliability, repeatability, and scalability of image pipelines and validation systems

Systems & Operations

• Manage and operate Linux-based systems in production and validation environments
• Manage virtualization technology
• Support bare-metal provisioning workflows, including PXE and image-based systems
• Interface with hardware management systems (e.g., IPMI, Redfish) for monitoring and debugging

Cross-Functional Collaboration

• Partner with Infrastructure, Hardware, and Data Center teams on system bring-up and validation
• Collaborate with platform and ML teams to ensure systems meet workload requirements
• Contribute to best practices for provisioning, diagnostics, and lifecycle management of infrastructure

What You'll Need

Required Qualifications

• 5+ years of experience in infrastructure engineering, systems engineering, or related roles
• Strong Linux systems experience in production environments
• Hands-on experience with GPU-enabled systems and tools such as NVIDIA DCGM
• Familiarity with bare-metal provisioning and system bring-up workflows
• Proficiency in Python or similar scripting/programming languages for automation
• Ability to debug complex issues across hardware, OS, GPUs, and system software

Ideal Experience

• Experience with high-performance interconnects (e.g., InfiniBand, NVLink)
• Experience with PXE boot environments, LiveCD systems, or image-based provisioning workflows
• Experience with hardware management interfaces such as iDRAC, IPMI, or Redfish
• Data center operations experience, including working with physical hardware
• Experience supporting AI/ML or HPC workloads at scale
• Experience with GPU validation frameworks or large-scale hardware qualification processes

Compensation

What We're Looking For

We’re looking for a Fullstack Engineer to help develop and scale the Lightning AI platform across the frontend, CLI, APIs, and core backend systems. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. This is an opportunity to build systems that support real-world machine learning workloads at scale.

This role is based in one of our hubs (NYC, SF, Seattle, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in React and either Python or Go (Golang).
• Build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the Lightning product while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain high standards for software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment where each engineer can grow.

What You’ll Need

• Proficiency in React and either Go (Golang) or Python, with a preference for Go
• Strong understanding of software engineering principles and lifecycle
• Hands-on experience as a Fullstack Engineer in a SaaS technology company
• Proven ability to take ownership of key features and drive end-to-end development
• Communication and collaboration with engineers, product managers, and designers
• Ability to operate in high uncertainty and rapidly changing environments

Compensation

What We're Looking For

We’re looking for a Frontend Engineer to help develop and scale the UI and frontend infrastructure of the Lightning AI platform. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. With over 10,000 organizations building with Lightning, you’ll have a unique opportunity to impact how the world builds and deploys AI to production.

This role is based in one of our hubs (Seattle, NYC, SF, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in React and Redux, and build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the user interface and frontend infrastructure while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain high standards for software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment in which each engineer can grow.

What You’ll Need

• Proficiency in React, JavaScript and TypeScript.
• Strong understanding of software engineering principles and lifecycle.
• Hands-on experience as a Frontend Engineer in a SaaS technology company.
• Proven ability to take ownership of key features and drive end-to-end development.
• Communication and collaboration with engineers, product managers, and designers.
• Ability to operate in high uncertainty and rapidly changing environments.

Compensation

What We're Looking For

We’re looking for a Backend Engineer to help develop and scale the Lightning AI platform, spanning APIs, infrastructure, billing, security, and integrations. In this role, you’ll take ownership of key features and drive them end-to-end, working closely with engineering, product, and design to ship high-quality, iterative improvements. This is an opportunity to build systems that support real-world machine learning workloads at scale.

This role is based in one of our hubs (Seattle, NYC, SF, or London), with a minimum of 2 in-office days per week and occasional team and company offsites. We are not able to provide visa sponsorship for this position at this time.

What You’ll Do

• Write readable/testable/efficient code in Go (Golang).
• Build deep expertise in our technology stack to deliver new features, improve system stability, and increase overall performance.
• Partner with engineering and product leaders on developing the Lightning product while using your experience to set the technical direction for large projects.
• Evaluate, strengthen, and document technical architecture, tools, and processes.
• Maintain software quality, implement automation, drive continuous delivery, and reduce time to production while proactively reducing technical debt.
• Mentor and coach engineers on system design, operating in high uncertainty, and problem-solving to create a supportive, inclusive environment where each engineer can grow.

What You’ll Need

• Extensive experience writing efficient, maintainable code in Go. Familiarity with best practices in testing, readability, and optimization is essential.
• Broad knowledge of backend and frontend systems, with experience building and scaling APIs, CLI tools, billing systems, and security protocols. Exposure to frontend frameworks is a plus.
• Experience with cloud platforms like AWS, GCP, or Azure and designing systems that are reliable, performant, and scalable. Familiarity with containerization (Docker, Kubernetes) is a strong advantage.
• Proven ability to take ownership of key features and drive end-to-end development
• Commitment to software quality, test automation, and continuous delivery. Experience proactively managing technical debt and speeding up time to production.
• Hands-on experience as a backend or product engineer in a SaaS technology company
• Communication and collaboration with engineers, product managers, and designers
• Ability to operate in high uncertainty and rapidly changing environments

Compensation

About Team & About Role:

The Senior Manager of Commissions & Design is responsible for leading the end-to-end commissions function, ensuring accurate, timely, and scalable execution of sales compensation. This role partners closely with Sales Operations, HR and Finance to design and operationalize compensation plans, improve processes, and deliver actionable insights that drive performance and trust.

Key Responsibilities

Commissions Execution & Accuracy

• Own monthly/quarterly commission calculations, validation, and payouts 
• Ensure auditability and compliance with SoX and sales compensation policies 
• Manage exception handling and governance in partnership with Sales Ops & Finance 
• Oversee commissions systems (e.g., Xactly) and ensure data integrity across inputs and outputs, including annual UAT activities

Process & Systems Optimization

• Build and scale commissions processes to support company growth and complexity 
• Lead system enhancements, automation, and integrations with CRM and upstream data sources 
• Reduce manual adjustments by identifying root causes and improving upstream processes
• Partner with Sales Compensation to ensure plan designs are operationally scalable and system-compatible
• Drive continuous improvement across global processes, including standardization across regions and segments

Cross-Functional Partnership

• Partner with Sales Operations on plan design and rollout, SPIFFs, and policy interpretation
• Collaborate with Finance on accruals, forecasting, and expense management
• Serve as the primary escalation point for commissions-related inquiries
• Contribute to Sales Compensation Committee materials, including payout trends, exception analysis, and operational insights
• Support global stakeholders, including occasional travel to align with international teams and processes

Reporting & Insights

• Deliver reporting on commissions trends, attainment, and payout distribution 
• Identify risks (overpayment, underpayment, plan misalignment) 
• Provide insights to improve plan effectiveness and sales behavior 
• Analyze exception trends and partner with Sales Compensation to address root causes
• Support executive-level reporting needs, including inputs into compensation reviews and governance forums

Team Leadership

• Manage and develop commissions analysts/specialists 
• Establish SLAs, QA processes, and documentation standards 
• Build a high-trust, service-oriented team culture 

Qualifications

• 7–10+ years in commissions, sales compensation, or sales operations 
• Strong experience with commissions platforms (e.g., Xactly) 
• Deep understanding of sales compensation structures (quota, accelerators, SPIFFs, clawbacks) 
• Advanced Excel / data skills; experience with BI tools (Tableau, etc.) preferred 
• Strong cross-functional communication and stakeholder management 
• Experience scaling processes in high-growth or SaaS environments

#LI-KP1

What we offer:

• Competitive compensation package including equity and annual bonuses
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and  MetLife (including a medical plan with infertility benefits)
• MetLife Legal Services, Identity & Fraud Protection, Hospital Indemnity Insurance, Accident Insurance, & Critical Illness Insurance
• Flexible PTO, 10 paid holidays, and generous parental leave policies
• Our office is centrally located in Mountain View, CA
• Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
• Long Term Disability, Short Term Disability, Life Insurance
• Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna, Rula (mental health navigation) 
• Fidelity 401(k)
• Commuter, FSA, Dependent Care FSA, HSA
• Various incentive programs (referral bonuses, patent bonuses, etc.)

About Us MGT Insurance is modernizing the insurance industry with cutting-edge web technologies and user-centric design. We are seeking an Agentic Engineer with over 6 years of experience and a deep expertise in AI agents, LLMs, and autonomous system architectures to join our engineering, data science, and insurance product teams in building the next generation of self-directed insurance platform capabilities.

Position Overview As anAgentic Engineer, you will be responsible for designing, developing, and deploying sophisticated AI agent systems that can reason, plan, and execute complex insurance workflows autonomously. This role requires a combination of hands-on AI engineering, technical leadership, and strategic automation development to build intelligent agents that transform how our platform operates and serves customers.

Key Responsibilities

• Agentic System Architecture: Lead the design and implementation of multi-agent systems using LLMs, vector databases, and agent orchestration frameworks to create intelligent, goal-oriented automation.
• Reasoning & Planning Systems: Implement advanced reasoning capabilities including chain-of-thought processing, multi-step planning, and decision trees for complex insurance scenarios.
• Observability & Monitoring: Design comprehensive observability frameworks for agent systems including real-time performance metrics, decision tracing, and behavioral analytics to ensure full visibility into autonomous operations.
• Testing & Quality Assurance: Implement rigorous testing strategies for agentic systems including unit testing for agent components, integration testing for multi-agent workflows, and adversarial testing for edge cases and failure modes.
• Regulatory Compliance & Governance: Establish comprehensive governance frameworks that ensure agent decision-making processes meet insurance regulatory requirements including audit trails, explainability standards, fair lending compliance, and state insurance commission oversight requirements.

Qualifications

• Expertise in LLMs and Agent Frameworks including OpenAI GPT, Anthropic Claude, LangChain, CrewAI, or similar platforms for building autonomous AI systems.
• Strong software engineering background with proficiency in Python, TypeScript, and modern AI/ML deployment patterns including vector databases, embedding systems, and real-time inference.
• Experience with agent architecture patterns including ReAct, function calling, multi-agent coordination, and tool use frameworks for complex workflow automation.

Location: Candidates based in Madison, Wisconsin or San Francisco, California are preferred to facilitate close collaboration with our team.

Who We Are

• Small & Agile: We're a tight-knit engineering team of fewer than 10 people who move fast and make things happen
• High Agency: We operate with autonomy and ownership - everyone acts like a founder and drives meaningful impact
• Action-Oriented: We believe in "see something, do something" - no bureaucracy, just results
• Passionate Builders: We take pride in crafting elegant code, intuitive applications, and solving real problems
• Team First: We genuinely enjoy working together and believe great products come from great relationships
• Quality Focused: We ship code we're proud of and build systems that stand the test of time

What We Offer

• Competitive salary and benefits package.
• Leadership role in pioneering autonomous AI systems in the insurance industry.
• A unique opportunity to build cutting-edge agentic technology that transforms insurance operations.
• A collaborative and forward-thinking work environment at the intersection of AI and insurance.
• Continuous learning and career development opportunities in emerging AI technologies and autonomous system leadership.

Compensation Range: $175,000 – $300,000 annual base salary + bonus + equity (commensurate with experience and dependent on location)   

The Role

We create RL environments to evaluate and improve our customers' models on complex, long-range, multi-step workflows across high-GDP-value domains such as Finance, Sales, Retail, Developer Tools, Collaboration, Customer Experience. 

The environments vary depending on the model capability being evaluated / improved, a few examples of environment types are listed here: 

1. Environments for Software Engineering / coding agents 
2. UI-Environments for Computer-Use/Browser-Use agents 
3. MCP-based Environments for general function-calling agents across various enterprise and consumer applications

The Frontier Data Lead – Code will own end-to-end the creation of datasets, RL environments, and evals for frontier AI labs in the domain of coding agents and software engineering. This is a hands-on technical leadership role where you influence revenue directly – you will be mapped to one or more AI labs and interface directly with researchers / engineers at those labs to understand their needs and build data offerings to address those needs. To achieve this, you will build and manage teams of software engineers, researchers, QAs, and contractors/data-annotators from Turing’s talent pool of 4M+ developers.  

You’ll be responsible for delivering projects at frontier quality and scale—owning data quality, throughput, and timely delivery. You’ll define and manage data pipelines, validation workflows, and review processes to ensure datasets meet the highest standards for realism, correctness, and diversity. You’ll also develop automations, synthetic data generation systems, and internal tools to scale production efficiently. 

In short, you’ll run your project like a startup within Turing, owning both the technical architecture and the operational execution required to produce best-in-class datasets/environments/evals to make the world’s best coding agents and models even better at real-world coding tasks across the software development lifecycle.

What you’ll do

1. End-to-End Ownership: Data Quality, Process Design, and Team Building

• Lead the creation of datasets, rl environments, and evals focused on Coding Agents / Software Engineering for one or more AI lab customers.
• Ensure that everything you ship to clients meets frontier standards for realism, correctness, diversity, and difficulty.
• Set up quality rubrics, automated validation scripts, and human review processes for every stage of data generation.
• Build and lead cross-functional teams of software engineers, researchers, QAs, and data creators drawn from Turing’s 4M+ developer network.
• Interview, onboard, train, and mentor team members to ensure consistent output quality and technical excellence.

2. Collaborate with Researchers at Frontier Labs

• Act as the primary technical point of contact for your customer projects, interfacing directly with researchers and engineers at frontier AI labs to understand their coding agent roadmap and model data needs, to gather feedback, and to co-define success criteria for your projects.
• Provide regular progress updates, surface insights from model evaluations, and incorporate client feedback to improve future iterations.

3. Drive Research, Sales Enablement, and Industry Thought Leadership

• Fine-tune models in-house on Turing-generated datasets or Turing-rl-environment generated trajectories to determine model improvement as a proof of data quality
• Proactively build benchmarks and run evals on frontier models and coding agents to identify strengths and weaknesses on SWE tasks, and leverage these insights to inform product roadmap
• Equip customer-facing teams with the Evaluation reports, sample datasets, and trainings to enable them to communicate your data offerings to customers most effectively
• Publish research papers and technical posts on Turing’s data products, innovations in our synthetic data generation / automation pipelines, evaluations of frontier agents and models, and Turing’s model fine-tuning results on our datasets.

4. Build Tools and Infrastructure

• Oversee development of internal tools that accelerate data generation and verification (e.g., automated data scraping pipelines, unit test generators, repo sandboxing).
• Design dashboards and APIs for customers to run model evals, view performance reports, and integrate Turing data directly into their post-training pipelines.

What we’re looking for

• Post-training experience on SWE tasks or experience building coding agents: We expect that you have a deep understanding of data ingredients and design principles that lead to measurable coding model improvements, either from fine-tuning models to improve SWE capabilities or building your own coding agents to improve upon SWE capabilities of the base model.
• Engineering Management experience: have led teams of engineers in the past, including interviewing/hiring them and setting up QA processes.Hands-on technical capability: Fluency in Python and proficiency in one or more major languages (C++, Java, Go, Rust, or JS).
• Operational leadership: Proven ability to manage complex data pipelines, multi-stakeholder delivery, and concurrent high-stakes projects.
• Cross-functional communicator: ability to communicate clearly with researchers at frontier AI labs, subject matter experts for various domains, and diverse teams.
• Background in Computer Science, Machine Learning, or related technical field preferred.

Why Turing

• Work directly with the world’s leading AI labs and enterprises at the cutting edge of post-training and RL environment design.
• Real impact (path to AGI): your datasets and environments will directly influence the trajectory toward Artificial General Intelligence and, ultimately, Superintelligence. Coding is the core reasoning substrate of intelligence—advancing models’ ability to understand, design, and write code is effectively advancing their capacity for logic, planning, and abstract thought.
• Real Impact (GDP): automating software engineering unlocks one of the largest productivity frontiers in history. The software engineering market represents trillions in global GDP, and every percentage gain in automation translates to profound efficiency and innovation benefits across all industries.
• Talent-dense team, where you'll find high autonomy, rapid iteration, and an exceptional learning curve.

Compensation: $250,000 to $350,000 OTE + Equity

The Role

Turing builds large-scale datasets and reinforcement learning (RL) environments that power post-training for the world’s leading AI labs and enterprises. We create RL environments to evaluate and improve our customers' models on complex, long-range, multi-step workflows across high-GDP-value domains such as Finance, Sales, Retail, Developer Tools, Collaboration, Customer Experience. 

The environments vary depending on the model capability being evaluated / improved, a few examples of environment types are listed here: 

1. Environments for Software Engineering / coding agents 
2. UI-Environments for Computer-Use/Browser-Use agents 
3. MCP-based Environments for general function-calling agents across various enterprise and consumer applications

The Staff Research Engineer – Code will own end-to-end the creation of datasets, RL environments, and evals for frontier AI labs in the domain of coding agents and software engineering. This is a hands-on technical leadership role where you influence revenue directly – you will be mapped to one or more AI labs and interface directly with researchers / engineers at those labs to understand their needs and build data offerings to address those needs. To achieve this, you will build and manage teams of software engineers, researchers, QAs, and contractors/data-annotators from Turing’s talent pool of 4M+ developers.  

You’ll be responsible for delivering projects at frontier quality and scale—owning data quality, throughput, and timely delivery. You’ll define and manage data pipelines, validation workflows, and review processes to ensure datasets meet the highest standards for realism, correctness, and diversity. You’ll also develop automations, synthetic data generation systems, and internal tools to scale production efficiently. 

In short, you’ll run your project like a startup within Turing, owning both the technical architecture and the operational execution required to produce best-in-class datasets/environments/evals to make the world’s best coding agents and models even better at real-world coding tasks across the software development lifecycle.

What you’ll do

1. End-to-End Ownership: Data Quality, Process Design, and Team Building

• Lead the creation of datasets, rl environments, and evals focused on Coding Agents / Software Engineering for one or more AI lab customers.
• Ensure that everything you ship to clients meets frontier standards for realism, correctness, diversity, and difficulty.
• Set up quality rubrics, automated validation scripts, and human review processes for every stage of data generation.
• Build and lead cross-functional teams of software engineers, researchers, QAs, and data creators drawn from Turing’s 4M+ developer network.
• Interview, onboard, train, and mentor team members to ensure consistent output quality and technical excellence.

2. Collaborate with Researchers at Frontier Labs

• Act as the primary technical point of contact for your customer projects, interfacing directly with researchers and engineers at frontier AI labs to understand their coding agent roadmap and model data needs, to gather feedback, and to co-define success criteria for your projects.
• Provide regular progress updates, surface insights from model evaluations, and incorporate client feedback to improve future iterations.

3. Drive Research, Sales Enablement, and Industry Thought Leadership

• Fine-tune models in-house on Turing-generated datasets or Turing-rl-environment generated trajectories to determine model improvement as a proof of data quality
• Proactively build benchmarks and run evals on frontier models and coding agents to identify strengths and weaknesses on SWE tasks, and leverage these insights to inform product roadmap
• Equip customer-facing teams with the Evaluation reports, sample datasets, and trainings to enable them to communicate your data offerings to customers most effectively
• Publish research papers and technical posts on Turing’s data products, innovations in our synthetic data generation / automation pipelines, evaluations of frontier agents and models, and Turing’s model fine-tuning results on our datasets.

4. Build Tools and Infrastructure

• Oversee development of internal tools that accelerate data generation and verification (e.g., automated data scraping pipelines, unit test generators, repo sandboxing).
• Design dashboards and APIs for customers to run model evals, view performance reports, and integrate Turing data directly into their post-training pipelines.

What we’re looking for

• Post-training experience on SWE tasks or experience building coding agents: We expect that you have a deep understanding of data ingredients and design principles that lead to measurable coding model improvements, either from fine-tuning models to improve SWE capabilities or building your own coding agents to improve upon SWE capabilities of the base model.
• Engineering Management experience: have led teams of engineers in the past, including interviewing/hiring them and setting up QA processes.Hands-on technical capability: Fluency in Python and proficiency in one or more major languages (C++, Java, Go, Rust, or JS).
• Operational leadership: Proven ability to manage complex data pipelines, multi-stakeholder delivery, and concurrent high-stakes projects.
• Cross-functional communicator: ability to communicate clearly with researchers at frontier AI labs, subject matter experts for various domains, and diverse teams.
• Background in Computer Science, Machine Learning, or related technical field preferred.

Why Turing

• Work directly with the world’s leading AI labs and enterprises at the cutting edge of post-training and RL environment design.
• Real impact (path to AGI): your datasets and environments will directly influence the trajectory toward Artificial General Intelligence and, ultimately, Superintelligence. Coding is the core reasoning substrate of intelligence—advancing models’ ability to understand, design, and write code is effectively advancing their capacity for logic, planning, and abstract thought.
• Real Impact (GDP): automating software engineering unlocks one of the largest productivity frontiers in history. The software engineering market represents trillions in global GDP, and every percentage gain in automation translates to profound efficiency and innovation benefits across all industries.
• Talent-dense team, where you'll find high autonomy, rapid iteration, and an exceptional learning curve.

Compensation: $250,000 to $350,000 OTE + Equity

About Us MGT Insurance is modernizing the insurance industry with cutting-edge web technologies and user-centric design. We are seeking an Agentic Engineer with over 6 years of experience and a deep expertise in AI agents, LLMs, and autonomous system architectures to join our engineering, data science, and insurance product teams in building the next generation of self-directed insurance platform capabilities.

Position Overview As anAgentic Engineer, you will be responsible for designing, developing, and deploying sophisticated AI agent systems that can reason, plan, and execute complex insurance workflows autonomously. This role requires a combination of hands-on AI engineering, technical leadership, and strategic automation development to build intelligent agents that transform how our platform operates and serves customers.

Key Responsibilities

• Agentic System Architecture: Lead the design and implementation of multi-agent systems using LLMs, vector databases, and agent orchestration frameworks to create intelligent, goal-oriented automation.
• Reasoning & Planning Systems: Implement advanced reasoning capabilities including chain-of-thought processing, multi-step planning, and decision trees for complex insurance scenarios.
• Observability & Monitoring: Design comprehensive observability frameworks for agent systems including real-time performance metrics, decision tracing, and behavioral analytics to ensure full visibility into autonomous operations.
• Testing & Quality Assurance: Implement rigorous testing strategies for agentic systems including unit testing for agent components, integration testing for multi-agent workflows, and adversarial testing for edge cases and failure modes.
• Regulatory Compliance & Governance: Establish comprehensive governance frameworks that ensure agent decision-making processes meet insurance regulatory requirements including audit trails, explainability standards, fair lending compliance, and state insurance commission oversight requirements.

Qualifications

• Expertise in LLMs and Agent Frameworks including OpenAI GPT, Anthropic Claude, LangChain, CrewAI, or similar platforms for building autonomous AI systems.
• Strong software engineering background with proficiency in Python, TypeScript, and modern AI/ML deployment patterns including vector databases, embedding systems, and real-time inference.
• Experience with agent architecture patterns including ReAct, function calling, multi-agent coordination, and tool use frameworks for complex workflow automation.

Location: Candidates based in Madison, Wisconsin or San Francisco, California are preferred to facilitate close collaboration with our team.

Who We Are

• Small & Agile: We're a tight-knit engineering team of fewer than 10 people who move fast and make things happen
• High Agency: We operate with autonomy and ownership - everyone acts like a founder and drives meaningful impact
• Action-Oriented: We believe in "see something, do something" - no bureaucracy, just results
• Passionate Builders: We take pride in crafting elegant code, intuitive applications, and solving real problems
• Team First: We genuinely enjoy working together and believe great products come from great relationships
• Quality Focused: We ship code we're proud of and build systems that stand the test of time

What We Offer

• Competitive salary and benefits package.
• Leadership role in pioneering autonomous AI systems in the insurance industry.
• A unique opportunity to build cutting-edge agentic technology that transforms insurance operations.
• A collaborative and forward-thinking work environment at the intersection of AI and insurance.
• Continuous learning and career development opportunities in emerging AI technologies and autonomous system leadership.

Compensation Range: $175,000 – $275,000 annual base salary + bonus + equity (commensurate with experience and dependent on location)   

About the Role

Opendoor is looking for a Senior Counsel to join our Corporate Legal team. You'll own our public company reporting and securities compliance function, support board operations and corporate governance, and help us build an AI-first legal function. This is a high-impact, high-visibility role where you'll work closely with Finance, Accounting, and Investor Relations, and advise senior legal leadership on a broad range of securities and corporate matters.

This is a lean, high-ownership role where you'll be deep in live filings, board materials, and high-stakes transactions from day one. You'll have direct visibility with senior leadership and the opportunity to help shape our team — not just support it. If you’re a sharp, high-ownership attorney who loves tackling big, complex challenges and is pumped about using AI to reinvent how legal work gets done, we’d love to hear from you.

Location

This is an in-person role in the Downtown Toronto office. Candidates must be based within a 50-mile commuting distance of the office and able to be physically present in the office 4 days a week

What You'll Do

Own Public-Company Reporting and Securities Compliance:

• Please note this is a US public company reporting role. The successful candidate will work primarily within the US securities law framework, including SEC regulations and NASDAQ listing standards, regardless of office location.
• Advise senior legal team members on internal securities matters, including trading windows, 10b5-1 plans, and Section 16 compliance.
• Partner with Finance, Accounting, and Investor Relations to prepare SEC filings and draft and review earnings releases, press releases, and shareholder and investor communications for compliance with applicable securities laws.
• Monitor and advise on the potential impact of new and proposed securities laws and regulations, NASDAQ rule changes, proxy advisory firm voting policy changes (including ISS and other firms), institutional investor developments, and evolving best practices in corporate governance and ESG.
• Lead preparation and planning for the annual meeting of shareholders.

Execute Board Operations and Support Corporate Governance:

• Maintain and update corporate compliance documents and policies, including the Code of Business Conduct and Ethics, committee charters, insider trading policy, and other corporate policies.
• Advise on equity, executive compensation, and stock administration matters.
• Support corporate entity maintenance for all subsidiaries, including intercompany arrangements, as needed.

Support Strategic Transactions and Other Corporate Priorities:

• Provide advice and counsel on a range of general corporate and corporate governance matters.
• Support capital markets transactions including equity and debt offerings and structured finance transactions, including management of transaction documents and the diligence process.
• Take on new corporate projects as needed, including mergers and acquisitions, strategic partnerships, and corporate investments.

Help Build an AI-First Corporate Legal Function:

• Pilot and refine AI and automation enabled workflows in areas like disclosure drafting, governance monitoring, and board materials.
• Contribute to templates, playbooks, and self-service tools that make complex corporate and securities work more automated, approachable, and high quality.

What You'll Need

• Juris Doctor (JD) from an accredited law school with active Bar membership in good standing (or eligible to register as Registered In-House Counsel). California or New York Bar preferred.
• 5+ years of substantive experience with SEC reporting and securities laws, preferably spanning a top tier law firm and public company in-house work.
• Deep knowledge of corporate law, corporate governance standards, and trends.
• Familiarity with equity compensation plans and executive compensation.
• Strong interpersonal skills, team-oriented attitude, and superior attention to detail.
• Sound judgment with the ability to evaluate risk in light of business considerations and make clear, practical recommendations.
• Ability to work effectively and collaboratively within a growing legal team and cross-functionally at all levels of the organization.
• Curiosity and passion for using AI tools in your day-to-day work.
• Proactive, entrepreneurial approach to problem solving — you see an issue, you own it.
• Subsidiary corporate governance experience, including management of global subsidiaries and intercompany structures and agreements, is a plus.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent to match.

As such, we’re hiring an Acquisition Lead to own and optimize our inbound growth engine across paid and organic channels, reporting to the VP of Growth Marketing & Strategy. You will lead a group of seasoned performance marketers and be accountable for pipeline, operational efficiency, and forecast accuracy.

Your mandate is simple:

• Build a scalable, AI-native acquisition engine that drives predictable, revenue-efficient pipeline growth.
• Allocate capital with precision, continuously optimizing for pipeline, CAC, and long-term return.

What you’ll do:

• Revenue & Performance Ownership

• Own inbound pipeline and multi-quarter growth forecasting, grounded in conversion, velocity, and revenue assumptions.
• Deliver performance predictability — proactively managing variance, efficiency, and capital allocation.

• Leadership & Standards
  • Lead and elevate senior performance marketers by setting uncompromising standards for rigor, accountability, and strategic clarity.
  • Design structured planning, experimentation, and review cadences that eliminate siloed optimization and drive portfolio-level thinking.
• Operational Discipline
  • Implement documented channel strategies, revenue-linked scorecards, and defined experimentation frameworks before scaling spend.
  • Ensure clean attribution alignment, executive-ready reporting, and decisions grounded in measurable business impact, not channel optics.
• Channel & Portfolio Mastery
  • Maintain deep fluency across Paid Search, Paid Social, SEO/GEO, and cross-channel budget modeling, with the ability to audit, diagnose, and reset strategy when needed.
  • Optimize at the portfolio level, balancing efficiency curves and incremental return across channels.
• AI as Competitive Advantage
  • Build AI-enabled workflows that materially improve velocity, insight generation, forecasting accuracy, and operator leverage.
  • Use AI to increase experimentation speed and performance efficiency, not as embedded infrastructure.

About you:

• 7+ years in B2B acquisition/performance marketing (SaaS preferred).
• 2+ years managing performance marketing teams.
• Demonstrated success scaling inbound pipeline with multi-million dollar budgets.
• Deep expertise across Google Ads, LinkedIn, paid social, and SEO.
• Demonstrated experience scaling pipeline efficiently (not just traffic).
• Strong analytical capabilities (Excel/Sheets proficiency required).
• Experience with BI/reporting tools (Tableau, Looker, etc.).
• Strong understanding of attribution models and funnel metrics.
• Clear track record of experimentation and iterative optimization.
• You’ve thrived in demanding environments with outsized impact and have experienced what great execution looks like at speed.
• AI Fluency (Required)

• Daily user of AI tools (ChatGPT, Claude, Perplexity, etc.).
• Experience applying AI to creative generation, data analysis, or workflow automation.
• Strong prompting skills and ability to QA AI outputs.
• Bias toward automation and operational leverage.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations. 

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Klaviyo is on a mission to build a world-class, AI-first engineering organization. To do this, we’re looking for a Lead Product Manager of Developer Experience who will craft and drive the vision for our internal development environment. In this role, you’ll treat developers as your customers — making their daily workflows faster, safer, and more joyful. Your work will directly impact how quickly and confidently Klaviyo engineers can build, test, and release high-quality products.

In this role, you’ll partner deeply with Engineering leaders across Developer Infra, SRE, and product teams to shape how Klaviyo develops software. Your focus will be on outcomes: enabling faster cycle times, reducing incidents, leveraging AI to automate toil, and making Klaviyo a magnet for top engineering talent. Please note this is a hybrid role and requires 3 days/week in our SF office. Fully remote candidates will not be considered at this time. 

What You’ll Do:

• Set the Vision: Define the product strategy for Klaviyo’s developer environment, aligning to our Need for Speed program — targeting massive improvements in engineering velocity, developer experience, and quality.
• Make Developers Your Customers: Treat Klaviyo engineers as the primary stakeholders. Identify pain points across the PDLC (coding, testing, deployment, maintenance) and prioritize investments that meaningfully improve their productivity and happiness.
• Accelerate with AI: Institutionalize AI as a force multiplier — from autonomous code agents to AI copilots for reviews and testing. Ensure Klaviyo leads in adopting AI-first development practices, reducing friction without compromising safety.
• Deliver Measurable Outcomes: Drive success metrics such as PR throughput, cycle time, change failure rate, developer experience index, and AI tool adoption.
• Champion Quality & Safety: Partner with SRE and QE to ensure reliability and safety are built into every paved path — incidents and defects decrease even as velocity increases.
• Scale for the Future: Guide architecture and tooling choices that will keep Klaviyo’s developer experience sustainable and scalable for years to come.
• Be Data-Driven: Establish instrumentation, run surveys, and analyze metrics to continuously validate impact and adjust based on outcomes, not assumptions.
• Build for Collaboration: Create transparency and open feedback loops with engineers, EMs, and leadership to ensure alignment and adoption of developer tooling and practices.

Who You Are:

• Strategic Builder: You’re an Engineering leader turned Product think or Founder. Or you’ve led product for developer platforms, infrastructure, or tools, with a track record of improving engineering velocity and reliability. 
• Developer-Centric Thinker: You deeply empathize with engineers and have experience making their workflows easier, faster, and safer.
• AI-Forward Mindset: You understand the transformative potential of AI in software development and can separate hype from practical value.
• Metrics-Oriented: You are fluent in measuring success via engineering productivity, quality, and reliability metrics (e.g., PR throughput, CFR, incident rates, DevEx indices).
• Influential Collaborator: You can partner with senior engineering leaders (Infra, SRE, QE, product teams) and influence without authority.
• Bias for Action: You thrive in fast-moving environments, balance short-term wins with long-term strategy, and bias toward automation and self-service.

Success in This Role Looks Like:

• Klaviyo engineers feel they can deliver faster, safer, and with higher confidence than ever before.
• AI tools are seamlessly integrated into workflows, with widespread adoption and measurable productivity gains.
• Development cycle times shrink, while incidents, defect escapes, and change failure rates decrease.
• Developers rank Klaviyo’s internal tooling and environment as best-in-class, making it a competitive advantage in attracting and retaining talent.
• The Dev Infra & SRE product strategy is clear, measurable, and directly tied to Klaviyo’s ability to deliver customer value quickly and reliably.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.