itD is seeking a Project Manager to lead execution of global supply chain planning transformation initiatives, with a strong emphasis on leveraging Artificial Intelligence (AI) to enhance planning processes, improve decision-making, and deliver measurable business value. This role plays a key part in shaping the company's future supply chain planning capabilities by driving cross-functional delivery, ensuring alignment to strategic objectives, and enabling innovation across a complex global environment. The ideal candidate will bring strong project management expertise, experience delivering large-scale cross-regional initiatives, and familiarity with AI-driven transformation efforts.

Location: Remote anywhere in the United States (preference for RTP or SJC campuses)

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:

• Lead end-to-end execution of projects across multiple global teams to deliver approved outcomes
• Develop, maintain, and manage detailed project plans including schedules, resources, and budgets
• Coordinate global supply chain planning operations across cross-functional stakeholders
• Manage vendor accountability and ensure delivery aligns with project scope and expectations
• Track project progress, identify risks, and implement corrective actions as needed
• Facilitate stakeholder communications and manage expectations across global teams
• Utilize project management tools such as Microsoft Project Online, Asana, Miro, Jira, or similar platforms to track and report status

Internal Responsibilities:

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills:

• 3+ years of experience in project management delivering complex, cross-functional, multi-region projects
• Strong organizational, leadership, and stakeholder management skills
• Experience managing project timelines, budgets, and execution across global teams
• Proficiency with project management tools such as Microsoft Project Online, Asana, Miro, or Jira
• Strong communication, analytical, and problem-solving skills
• Experience working in structured project delivery methodologies (Agile, Waterfall, or hybrid)
• Bachelor’s degree in Business, Supply Chain Management, Engineering, Computer Science, or a related field

Preferred Qualifications and Skills:

• Experience supporting or leading AI-driven transformation initiatives
• Familiarity with AI concepts including machine learning, predictive analytics, and natural language processing
• Experience in supply chain planning environments including demand forecasting, supply planning, inventory management, or S&OP
• Experience working within large-scale global transformation programs
• Ability to influence and align stakeholders across diverse global teams and cultures

Education:

• Bachelor’s degree in Business, Supply Chain Management, Engineering, Computer Science, or a related field required; equivalent work experience considered

itD is seeking a Software Quality Assurance Engineer to drive the verification and validation of smart camera products, ensuring high-quality releases through comprehensive manual and automated testing. This role plays a critical part in delivering reliable, user-focused solutions by identifying edge cases, improving product usability, and embedding quality throughout the development lifecycle. The ideal candidate will bring deep experience in software testing, automation, and system validation, along with a proven track record of uncovering defects and enhancing product performance.

Location: Hybrid – San Francisco, CA (candidates must be able to visit the office multiple times per week if requested)
Pay Range: $26 - $27 hourly
Duration: 2 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:
• Analyze and validate product requirements and technical solutions to ensure test coverage and quality outcomes.
• Design and execute detailed manual test plans to identify edge cases, usability issues, and integration gaps.
• Identify, log, reproduce, and verify defects, partnering closely with engineering teams for root cause analysis.
• Develop and maintain automated test scripts using scripting languages such as Python or Ruby.
• Document test cases, procedures, and results to support traceability and knowledge sharing.
• Collaborate cross-functionally to support release validation and ensure product readiness.
• Advocate for the end-user experience by proactively identifying risks and quality improvements.

Internal Responsibilities:
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:
• 5+ years of experience in software testing and test automation.
• Strong experience with manual and exploratory testing, including identifying edge cases and integration issues.
• Proficiency in at least one scripting language (e.g., Python, JavaScript, or Ruby).
• Experience developing, maintaining, and executing automated test frameworks.
• Solid understanding of software development lifecycle (SDLC), testing methodologies, and defect lifecycle.
• Working knowledge of Linux environments, including basic networking and CLI tools.
• Ability to work independently, communicate effectively, and meet project timelines.

Preferred Qualifications and Skills:
• Experience testing hardware-integrated or IoT-based products.
• Familiarity with cloud-based systems and distributed applications.
• Exposure to AI-assisted testing tools or modern test automation practices.
• Experience working in agile or cross-functional product teams.

Education:
• Bachelor’s degree in a relevant field or equivalent work experience required.

itD is seeking a Marketing Coordinator to drive awareness and engagement across mid-market and SMB audiences by developing and executing strategic social media initiatives. This role plays a key part in strengthening brand presence, supporting revenue marketing efforts, and enabling sales and partner success through compelling digital storytelling. The ideal candidate will bring deep experience in social media strategy, content development, and community management, along with a track record of delivering measurable engagement, audience growth, and lead generation outcomes.

Location: Remote (U.S. time zones)
Duration: 2 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:
• Analyze competitor social media and community strategies to identify trends, opportunities, and differentiators within the mid-market and SMB landscape.
• Develop and execute social media strategies and content aligned with marketing objectives and brand guidelines.
• Create and manage social media content calendars to ensure consistent, engaging, and high-quality content across platforms.
• Monitor social channels for trends, conversations, and engagement opportunities, and respond in a timely and professional manner.
• Foster and moderate online communities, building relationships with customers, partners, and industry influencers.
• Collaborate cross-functionally with marketing, sales, and content teams to ensure messaging accuracy and support lead generation efforts.
• Track, analyze, and report on social media performance metrics, providing actionable insights and optimization recommendations.

Internal Responsibilities:
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:
• 3+ years of experience managing social media channels and online communities for a B2B or technology organization.
• Strong understanding of social media platforms, analytics, and content best practices.
• Experience developing and executing social media strategies and content calendars.
• Proven ability to analyze performance data and translate insights into actionable strategies.
• Excellent written and verbal communication skills with strong storytelling capabilities.
• Demonstrated ability to collaborate cross-functionally and influence stakeholders.

Preferred Qualifications and Skills:
• Experience supporting mid-market or SMB customer segments.
• Background in B2B technology or digital marketing environments.
• Experience with social media management and analytics tools.
• Strong program management skills with the ability to manage multiple priorities.

Education:
• Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent work experience required.

itD is seeking a Diagnostic Software Engineer to design, develop, and validate embedded diagnostic solutions that support system reliability, performance, and hardware-software integration. The ideal candidate will bring deep experience in embedded systems development and low-level programming, along with a proven track record of debugging complex hardware/software interactions and delivering high-quality, production-ready solutions.

Location: Hybrid – 4 days onsite (5 days as needed) in San Jose, CA
Pay Range: $34 - $34.61 (hourly)

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:

• Develop and maintain embedded diagnostic software for hardware systems and device drivers
• Debug and resolve complex issues across hardware and software layers, including kernel and application levels
• Validate and test embedded systems to ensure reliability, performance, and compliance with requirements
• Collaborate with cross-functional teams to support hardware bring-up and system integration
• Implement and support communication protocols such as I2C, SPI, UART, PCIe, and GPIO
• Analyze system performance and troubleshoot defects using kernel-level debugging tools
• Contribute to continuous improvement of development and validation processes

Internal Responsibilities:

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:

• Proficient in C programming
• Experience with hardware and device driver development, including Linux hardware bring-up
• Experience developing, debugging, and validating embedded systems and device drivers
• Hands-on experience with protocols such as I2C, SPI, UART, PCIe, and/or GPIO

Preferred Qualifications and Skills:

• Experience troubleshooting software defects from kernel modules to applications
• Familiarity with Layer 2/3 network protocols
• Proficiency with kernel debugging tools such as GDB and KGDB

Education:

• Bachelor’s degree in a relevant field or equivalent work experience required

itD is seeking a Product Manager, Adobe Analytics to lead the implementation, governance, and optimization of analytics tracking across Sephora’s digital ecosystem. This role ensures accurate data collection, scalable measurement frameworks, and high-integrity insights that inform product, marketing, and business decisions. The ideal candidate brings deep experience in analytics implementation and product management, with a proven track record of delivering robust tracking solutions, actionable insights, and cross-platform measurement strategies.

Remote (U.S. preferred, Pacific Time alignment)

Responsibilities

• Lead end-to-end Adobe Analytics implementation across desktop, mobile web, and app experiences
• Define and manage tagging strategy, data layer requirements, and analytics governance for new features and releases
• Translate business and product requirements into clear, sprint-ready user stories for analytics tracking
• Partner with engineering and QA to implement, validate, and maintain accurate tracking across releases
• Conduct QA of analytics tags using debugging tools, identifying discrepancies and driving resolution
• Develop and evolve KPI frameworks aligned to product, marketing, and business objectives
• Build and maintain dashboards and reporting to track engagement, conversion, retention, and revenue trends

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• 3–5+ years of experience in web and mobile analytics implementation using Adobe Analytics
• Hands-on experience with Adobe Experience Cloud, including Processing Rules, Classification Rules, and Workspace
• Experience defining and implementing tracking for evars, props, events, and data layers
• Proficiency in debugging and validating analytics tags using tools such as Charles or Fiddler
• Strong working knowledge of JavaScript and SQL
• Experience writing detailed user stories and working within Agile development environments
• Demonstrated ability to troubleshoot tracking issues and validate end-to-end analytics implementations
• Strong ability to communicate technical concepts and data insights to cross-functional stakeholders

Preferred Qualifications and Skills

• Experience in retail or ecommerce environments with an understanding of digital conversion funnels and customer journeys
• Background in product management with ownership of analytics or data-focused initiatives
• Experience building scalable dashboards and reporting frameworks for business stakeholders
• Familiarity with cross-platform measurement strategies across web and mobile applications

Education
Bachelor’s degree in a relevant field or equivalent work experience required.

Senior Risk Assessment & Reporting Analyst (FinTech)

itD is seeking a Senior Risk Assessment & Reporting Analyst to lead and execute comprehensive risk assessments across financial, operational, compliance, and strategic domains. This role plays a critical part in ensuring alignment between risk management practices and business objectives within a fast-paced fintech environment. The ideal candidate will bring deep experience in enterprise risk management and a proven track record of delivering actionable risk insights, reporting frameworks, and mitigation strategies.

Location: Remote (USA)

Duration: 12 Months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Lead end-to-end execution of risk assessments, including risk identification, analysis, and mitigation planning
• Develop and implement qualitative and quantitative risk assessment methodologies and risk weighting frameworks
• Analyze and aggregate risk data to produce comprehensive reporting and actionable insights
• Create and present risk reports, dashboards, and executive-level slide decks with clear data visualization
• Collaborate with cross-functional stakeholders, including product teams, to align risk strategies with business goals
• Track risk mitigation efforts, maintain KRIs/KPIs, and ensure timely follow-up on open risk items
• Conduct risk assessments across multiple domains, including financial, operational, compliance, and strategic risk

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• 5–7+ years of experience in risk assessment, enterprise risk management, or related domain
• Strong understanding of risk assessment methodologies and frameworks
• Experience executing independent/enterprise risk assessments, including documentation, mitigation tracking, and reporting
• Proven ability to develop risk reporting, including dashboards, charts, and presentation materials
• Strong analytical and problem-solving skills with the ability to interpret complex data
• Excellent communication skills with the ability to translate complex risk concepts for non-technical stakeholders
• Experience managing multiple priorities in a fast-paced environment
• Strong attention to detail, organizational skills, and proactive ownership of tasks

Preferred Qualifications and Skills

• Experience in fintech, payments, or financial services industries
• Experience working with product teams and understanding product development lifecycles
• Familiarity with payment systems and financial services risk frameworks
• Knowledge of emerging technologies such as AI, model risk management, and AI risk frameworks (e.g., NIST)

Education

Bachelor’s degree in a relevant field or equivalent work experience required

Product Manager, Marketplaces & Partnerships

Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)

itD is seeking a Product Manager in Marketplaces & Partnerships to join our Retail consulting services practice.

In this role, the ideal candidate will work with a leading retail client in the Marketplaces & Partnerships domain, helping drive high-impact initiatives across partner-facing experiences and integrations that expand assortment, reach, and customer value through third-party partners.

You will partner closely with Business Development, Legal, Finance, Operations, Customer Service, Engineering, Data/Analytics, and external partner teams to deliver scalable capabilities and measurable business outcomes. This role operates in a fast-paced, high-volume environment supporting multiple partners simultaneously — balancing onboarding timelines, technical integration needs, operational readiness, and customer experience quality across U.S. and Canada digital platforms.

Responsibilities

• Partner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreams.
• Lead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimization.
• Work with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observability.
• Own the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with Finance.
• Establish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metrics.
• Manage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environment.
• Define, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-stock rate, order defect rate, cancellation/return rate, customer contact rate, and partner SLA adherence) to inform data-driven product decisions.
• Drive continuous improvement via experimentation, playbooks, and automation that reduce manual effort and improve partner scale.
• Use AI-assisted delivery (including coding agents) as a repeatable practice to accelerate PM and engineering throughput: generate first drafts (PRDs, user stories, acceptance criteria, release notes), validate outputs with data and SMEs, and define guardrails for privacy/security, partner data handling, and human-in-the-loop approvals for high-risk or customer-impacting changes.
• Create clear documentation (PRDs, user stories, process flows) and communicate product decisions and trade-offs to business, technical, and external partner audiences.

Internal Responsibilities

• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Attend internal itD networking and practice community events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• Proven ability to operate in a fast-paced environment, managing multiple concurrent partner workstreams while maintaining high quality and clear communication.
• Strong cross-functional leadership with the ability to influence Business Development, Operations, Legal/Compliance, Finance, Customer Service, and Engineering partners without direct authority.
• Solid understanding of technical integration concepts (APIs, data feeds, webhooks, data quality, monitoring/alerts) and ability to translate constraints into great customer and partner experiences.
• Analytical and metrics-driven; able to define KPIs, build/interpret dashboards, and use data to prioritize and evaluate success.
• Demonstrated, hands-on experience using AI-assisted development tools and coding agents to support product delivery, with an understanding of key risks (hallucinations, privacy/security, IP, and data leakage) and the ability to define appropriate mitigations.
• Excellent written and verbal communication skills; comfortable presenting product strategy, priorities, and trade-offs to senior leadership and external partner stakeholders.
• Nimble and resourceful — comfortable hunting down information, asking the right questions, and contributing from day one with limited oversight.

Minimum Qualifications and Skills

• 4–6 years of experience in Product Management or a related role.
• Experience building and scaling partner-facing products (e.g., onboarding workflows, developer experiences, APIs/feeds, SLAs) and working directly with external partners or vendors.
• Background in ecommerce, marketplaces, platform, or partner/integration domains strongly preferred.
• Exposure to loyalty, order fulfillment, or omnichannel/stores experience is a valuable advantage.
• Familiarity with Agile delivery models and common collaboration tools (e.g., JIRA, Confluence, Slack, MS Teams).

Education

Bachelor's Degree required (or comparable professional experience); MBA preferred but not required.

itD is seeking a Sales Operations Analyst to support and optimize sales operations processes that drive efficiency and scalability across the organization. This role contributes to operational excellence by ensuring seamless system access, supporting lifecycle processes, and improving workflows. The ideal candidate will bring deep experience in sales support operations, system administration, and data management, along with a track record of delivering process improvements and operational efficiencies.

Location: Remote (U.S.-based preferred)

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities:
• Support onboarding, transfers, and terminations, including managing system access and related processes
• Coordinate with cross-functional and global teams to ensure accurate and timely execution of operational tasks
• Document current workflows and identify opportunities to improve efficiency and scalability
• Analyze operational processes and recommend enhancements to optimize performance
• Partner with IT teams to troubleshoot and resolve system and access-related issues
• Maintain and update data within systems to ensure accuracy and compliance
• Assist with additional sales operations initiatives and reporting as needed

Internal Responsibilities:
• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Build out material to contribute to the Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills:
• 2+ years of experience in Sales Support or Salesforce administration
• Working knowledge of Salesforce administration or database management
• Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis)
• Experience managing system access and operational workflows
• Strong problem-solving skills with the ability to troubleshoot technical issues

Preferred Qualifications and Skills:
• Experience supporting global or cross-functional teams
• Familiarity with process documentation and workflow optimization
• Exposure to CRM systems beyond Salesforce or related tools
• Ability to analyze data and provide actionable insights

Education
• Bachelor’s degree in a relevant field or equivalent work experience required

itD is seeking a Financial Analyst & Payroll Administrator to support core financial operations and payroll accuracy across the organization. This role plays a key part in maintaining financial integrity, enabling data-driven decision making, and ensuring timely and compliant payroll processing. The ideal candidate brings strong financial analysis and accounting fundamentals, along with a track record of delivering accurate reporting and operational efficiency.

Location: Remote (U.S.-based preferred)

Pay Rate: Competitive hourly rate, depending on experience
We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Prepare financial statements and reports to support business performance tracking and decision making
• Record and maintain accurate financial transactions within accounting systems
• Reconcile bank statements and company accounts to ensure accuracy and completeness
• Process invoices, vendor payments, and employee expense reports in a timely manner
• Support month-end and year-end close processes, including documentation and reporting
• Maintain organized and audit-ready financial records and documentation
• Develop detailed reports and presentations for senior leadership, highlighting key financial metrics and insights
• Support biweekly payroll processing and monthly commission calculations, ensuring accuracy and compliance with applicable regulations
• Support senior management through timely completion of ad hoc financial assignments and business initiatives

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• Bachelor’s degree in Finance (mandatory)
• Minimum of 5 years of experience in financial analysis, accounting, or related functions
• Experience preparing financial statements and supporting close processes
• Strong understanding of payroll processing and commission calculations
• Proficiency in accounting systems and financial reporting tools
• Experience with account reconciliations and transaction management
• Knowledge of financial compliance standards and regulations

Preferred Qualifications and Skills

• Experience supporting both finance and payroll functions within a consulting or services environment
• Advanced Excel or financial modeling skills
• Experience preparing executive-level financial presentations
• Familiarity with multi-entity or multi-state payroll environments

Education
Bachelor’s degree in Finance required.

Lab Engineer II

itD is seeking a Lab Engineer to support the development and operation of next-generation AI-powered wearable systems by building, maintaining, and optimizing high-throughput capture environments. This role is critical in enabling cutting-edge research by ensuring accurate data capture, system reliability, and seamless collaboration across engineering and research teams. The ideal candidate will bring deep experience in capture systems, hardware-software integration, and system troubleshooting, with a track record of delivering high-quality data pipelines, system validation, and operational excellence in production environments.

Location: Onsite – Sausalito, CA

Pay Rate: $62.16 - $70.18 per hour, depending on experience.

Duration: 7 months

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Conduct data capture sessions, annotations, processing, and quality assurance using advanced hardware and software systems
• Assemble, configure, and maintain multi-sensor capture systems including cameras, depth sensors, and IMUs
• Debug, troubleshoot, and resolve hardware and software issues to ensure smooth system performance
• Test capture systems end-to-end, identify sources of error, and implement corrective solutions
• Collaborate with engineers, researchers, and program managers to meet project specifications and timelines
• Monitor system performance and provide technical feedback to improve quality, stability, and output
• Develop and maintain technical documentation for capture systems and processes

Internal Responsibilities

• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Required Qualifications and Skills

• 5+ years of experience working with capture systems in production or product environments
• Proficiency in Linux and Windows operating systems, including command-line usage
• Hands-on experience with multi-camera systems, depth sensors, IMUs, and integrated capture systems
• Strong debugging, profiling, and troubleshooting skills across hardware and software
• Experience in hardware-software integration within applied research or product development environments
• Experience working cross-functionally with engineering, research, and product teams

Preferred Qualifications and Skills

• Experience with distributed systems or cloud-based environments
• Proficiency in scripting/automation (e.g., Python, Bash, Zsh)
• Familiarity with open-source tools and frameworks
• Knowledge of camera synchronization (e.g., timecode, genlock) and real-time systems
• Experience with fault analysis, failure mode analysis, or system validation
• Exposure to rapid prototyping tools such as 3D printing

Education

Bachelor’s degree in engineering or equivalent work experience required.

itD is seeking a Senior Analyst, GTM & Operations to support the execution and operational management of advertising partner programs. This role is pivotal in ensuring the successful delivery of go-to-market (GTM) initiatives by coordinating cross-functional efforts, managing operational workflows, and supporting issue resolution across the partner ecosystem. 

The ideal candidate will bring strong experience in sales or partner operations and a track record of supporting complex program execution, managing stakeholder communications, and contributing to data-driven operational improvements. 

Location: Remote – Austin preferred (aligned to PST/EST time zones) 

Annual Salary: $98,800 to $112,900, depending on experience. 

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. 

Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. 

Responsibilities 

• Support end-to-end execution of advertising partner investment and incentive programs, ensuring alignment with GTM timelines and deliverables 

• Coordinate with cross-functional teams (Engineering, Legal, Marketing, Sales, Partnerships) to support program execution and readiness 

• Track project deliverables, identify risks, and escalate issues as needed to ensure timely resolution and successful outcomes 

• Manage inbound ticketing partner incentive requests and escalations from internal and external stakeholders, ensuring clear communication and timely follow-up 

• Collaborate with technical teams to support system enhancements, including participation in User Acceptance Testing (UAT) and validation of new features 

• Develop and maintain program documentation, reporting, and collateral to support internal alignment and external partner communications 

• Analyze operational data to identify trends, surface insights, and contribute recommendations to improve program performance and efficiency 

• Support process improvement initiatives by identifying inefficiencies and contributing to automation and system enhancement efforts 

Internal Responsibilities 

• Attend regular internal practice community meetings 

• Collaborate with your itD practice team on industry thought leadership 

• Complete client case studies and learning material (blogs, media material) 

• Build out material to contribute to the Digital Transformation practice 

• Attend internal itD networking events (in person and virtual) 

• Work with leadership on career development opportunities 

Required Qualifications and Skills 

• 5+ years of experience in Project Management, Sales Operations, or Partner Operations within a technology environment 

• Experience supporting cross-functional programs and coordinating multiple workstreams across business and technical teams 

• Strong project coordination skills, including tracking deliverables, managing risks, and supporting issue resolution 

• Hands-on experience with CRM systems (Salesforce preferred), including deal tracking, lead/opportunity management, and partner workflows 

• Experience managing or supporting technical support cases and navigating system/process issues 

• Experience supporting GTM launches or operational program rollouts 

• Strong analytical skills with experience using data to identify trends and inform recommendations 

• Advanced proficiency in Excel or Google Sheets and experience building reports or dashboards 

• Exceptional written and verbal communication skills with strong attention to detail 

Preferred Qualifications and Skills 

• Experience with deal registration programs, partner incentives, or sales operations functions 

• Familiarity with enterprise sales processes, including partner-led and direct sales motions 

• Experience working in large-scale, global, or matrixed organizations 

• Exposure to Deal Desk, incentives programs, or sales process optimization 

• Experience collaborating with Engineering, Product, or Data teams on system enhancements 

Education 

Bachelor’s degree in Business, Technology, or a related field required. 

Product Manager, Account Security

itD is seeking a Product Manager in Account Security to join our Retail consulting services practice.

In this role, the ideal candidate will work with a leading retail client in the Client Trust domain, helping deliver secure, scalable, and frictionless login and account creation experiences across digital platforms, while protecting customer trust and brand integrity.

You will partner closely with engineering, UX, cybersecurity, fraud, customer service, loyalty, client experience, and other business stakeholders to execute initiatives related to modern authentication and identity protection, including passkeys, MFA, OTP, and passwordless login methods. This role operates in a high‑ambiguity environment and is best suited for a self‑directed product manager who can adapt processes, work independently, and collaborate with both human developers and AI‑assisted coding agents to accelerate delivery.

This position has exposure across digital and in‑store experiences and requires strong judgment in balancing security, customer experience, and operational risk.

Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)

Pay Rate: Dependent on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Support execution of the Account Security product roadmap for our clients, with a primary focus on login, account creation, and identity verification experiences.
• Drive requirements from concept through launch while partnering with internal engineering teams, external vendors, and AI‑assisted development tools.
• Contribute to initiatives involving modern authentication technologies, including:
  • Passkeys and passwordless login
  • Multi‑factor / two‑factor authentication
  • OTP‑based phone or email login
• Translate loosely defined problem statements into clear product requirements, user stories, and acceptance criteria.
• Collaborate with Cybersecurity, Fraud, Legal, and Privacy partners to ensure solutions meet security, compliance, and data protection standards.
• Identify friction points, abuse vectors, and risk signals across web, mobile app, and in‑store supported experiences.
• Maintain a healthy, groomed backlog of Account Security‑related user stories and enhancements.
• Assess technical questions and partner with Engineering, Architecture, vendors, or AI agents as needed to reach resolution.
• Create, document, and evolve lightweight processes, templates, and tools to enable consistent delivery in a fast‑moving environment.
• Define data requirements and strategy for feature prioritization, performance, and optimizations, working with a data platform and Adobe Analytics to create reporting and deliver product insights.
• Create and leverage metrics, instrumentation, dashboards and experimentation to manage performance and inform product strategy and feature design
• Define and instrument success metrics, KPIs, and guardrails (e.g., conversion, authentication success, fraud loss, support contacts) for Account Security features.
• Operate effectively with limited oversight, adjusting priorities and approaches as business needs evolve.
• Work closely with our current client partners, including BeyondID, Okta, Forter, Telesign, IPQS, and others.

Internal Responsibilities

• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Attend internal itD networking and practice community events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• Strong curiosity about how authentication and risk decisioning work at scale.
• Proven experience using data and analytics to inform product strategy, roadmap prioritization and feature design in a product management or related role
• Demonstrated ability to operate independently and navigate ambiguity without relying on rigid process.
• Experience collaborating with technical teams, including exposure to AI‑assisted development or automation tools.
• Ability to balance customer experience, security requirements, and delivery constraints.
• Excellent communication skills with the ability to partner effectively with both business and technical stakeholders.
• Nimble and flexible in response to changing priorities and evolving problem spaces.

Minimum Qualifications and Skills

• 3–5 years of experience in Product Management or a related role.
• Experience delivering features for large‑scale ecommerce or consumer digital platforms.
• Hands‑on experience with authentication, identity, or account‑related product features.
• Familiarity with Agile delivery models and AI tools (e.g., JIRA, Claude Code, GitHub).
• Experience working on high‑traffic transactional websites or mobile apps
• Familiarity with risk decisioning to proactively identify and mitigate fraud and abuse scenarios is a valuable advantage.

Education

• Bachelor’s Degree required (or comparable professional experience)