Product Manager, Marketplaces & Partnerships

Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)

itD is seeking a Product Manager in Marketplaces & Partnerships to join our Retail consulting services practice.

In this role, the ideal candidate will work with a leading retail client in the Marketplaces & Partnerships domain, helping drive high-impact initiatives across partner-facing experiences and integrations that expand assortment, reach, and customer value through third-party partners.

You will partner closely with Business Development, Legal, Finance, Operations, Customer Service, Engineering, Data/Analytics, and external partner teams to deliver scalable capabilities and measurable business outcomes. This role operates in a fast-paced, high-volume environment supporting multiple partners simultaneously — balancing onboarding timelines, technical integration needs, operational readiness, and customer experience quality across U.S. and Canada digital platforms.

Responsibilities

• Partner with the Senior Product Manager to shape near-term priorities and translate Marketplaces & Partnerships strategy into a clearly sequenced execution plan, owning delivery for assigned product areas and partner workstreams.
• Lead partner onboarding from discovery through launch: requirements definition, solution design, operational readiness, go-to-market coordination, and post-launch optimization.
• Work with Engineering and partner technical teams to deliver scalable integrations (e.g., APIs, feeds, webhooks, and data exchange), including authentication, data quality, and observability.
• Own the end-to-end partner experience across critical journeys such as catalog ingestion, pricing and promotions, inventory/availability, order routing, cancellations/returns, customer service handoffs, and settlement considerations in partnership with Finance.
• Establish and maintain partner operating rhythms: status reporting, escalation paths, release planning, and shared success metrics.
• Manage prioritization and trade-offs across multiple partners and internal stakeholders; proactively surface risks, dependencies, and resourcing needs in a fast-paced environment.
• Define, monitor, and analyze KPIs (e.g., onboard time, catalog health, in-stock rate, order defect rate, cancellation/return rate, customer contact rate, and partner SLA adherence) to inform data-driven product decisions.
• Drive continuous improvement via experimentation, playbooks, and automation that reduce manual effort and improve partner scale.
• Use AI-assisted delivery (including coding agents) as a repeatable practice to accelerate PM and engineering throughput: generate first drafts (PRDs, user stories, acceptance criteria, release notes), validate outputs with data and SMEs, and define guardrails for privacy/security, partner data handling, and human-in-the-loop approvals for high-risk or customer-impacting changes.
• Create clear documentation (PRDs, user stories, process flows) and communicate product decisions and trade-offs to business, technical, and external partner audiences.

Internal Responsibilities

• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Attend internal itD networking and practice community events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• Proven ability to operate in a fast-paced environment, managing multiple concurrent partner workstreams while maintaining high quality and clear communication.
• Strong cross-functional leadership with the ability to influence Business Development, Operations, Legal/Compliance, Finance, Customer Service, and Engineering partners without direct authority.
• Solid understanding of technical integration concepts (APIs, data feeds, webhooks, data quality, monitoring/alerts) and ability to translate constraints into great customer and partner experiences.
• Analytical and metrics-driven; able to define KPIs, build/interpret dashboards, and use data to prioritize and evaluate success.
• Demonstrated, hands-on experience using AI-assisted development tools and coding agents to support product delivery, with an understanding of key risks (hallucinations, privacy/security, IP, and data leakage) and the ability to define appropriate mitigations.
• Excellent written and verbal communication skills; comfortable presenting product strategy, priorities, and trade-offs to senior leadership and external partner stakeholders.
• Nimble and resourceful — comfortable hunting down information, asking the right questions, and contributing from day one with limited oversight.

Minimum Qualifications and Skills

• 4–6 years of experience in Product Management or a related role.
• Experience building and scaling partner-facing products (e.g., onboarding workflows, developer experiences, APIs/feeds, SLAs) and working directly with external partners or vendors.
• Background in ecommerce, marketplaces, platform, or partner/integration domains strongly preferred.
• Exposure to loyalty, order fulfillment, or omnichannel/stores experience is a valuable advantage.
• Familiarity with Agile delivery models and common collaboration tools (e.g., JIRA, Confluence, Slack, MS Teams).

Education

Bachelor's Degree required (or comparable professional experience); MBA preferred but not required.

Product Manager, Account Security

itD is seeking a Product Manager in Account Security to join our Retail consulting services practice.

In this role, the ideal candidate will work with a leading retail client in the Client Trust domain, helping deliver secure, scalable, and frictionless login and account creation experiences across digital platforms, while protecting customer trust and brand integrity.

You will partner closely with engineering, UX, cybersecurity, fraud, customer service, loyalty, client experience, and other business stakeholders to execute initiatives related to modern authentication and identity protection, including passkeys, MFA, OTP, and passwordless login methods. This role operates in a high‑ambiguity environment and is best suited for a self‑directed product manager who can adapt processes, work independently, and collaborate with both human developers and AI‑assisted coding agents to accelerate delivery.

This position has exposure across digital and in‑store experiences and requires strong judgment in balancing security, customer experience, and operational risk.

Location: Remote (Pacific Time zone working hours) or Hybrid (San Francisco Bay Area, CA)

Pay Rate: Dependent on experience.

We provide comprehensive medical benefits, a 401k plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.

Responsibilities

• Support execution of the Account Security product roadmap for our clients, with a primary focus on login, account creation, and identity verification experiences.
• Drive requirements from concept through launch while partnering with internal engineering teams, external vendors, and AI‑assisted development tools.
• Contribute to initiatives involving modern authentication technologies, including:
  • Passkeys and passwordless login
  • Multi‑factor / two‑factor authentication
  • OTP‑based phone or email login
• Translate loosely defined problem statements into clear product requirements, user stories, and acceptance criteria.
• Collaborate with Cybersecurity, Fraud, Legal, and Privacy partners to ensure solutions meet security, compliance, and data protection standards.
• Identify friction points, abuse vectors, and risk signals across web, mobile app, and in‑store supported experiences.
• Maintain a healthy, groomed backlog of Account Security‑related user stories and enhancements.
• Assess technical questions and partner with Engineering, Architecture, vendors, or AI agents as needed to reach resolution.
• Create, document, and evolve lightweight processes, templates, and tools to enable consistent delivery in a fast‑moving environment.
• Define data requirements and strategy for feature prioritization, performance, and optimizations, working with a data platform and Adobe Analytics to create reporting and deliver product insights.
• Create and leverage metrics, instrumentation, dashboards and experimentation to manage performance and inform product strategy and feature design
• Define and instrument success metrics, KPIs, and guardrails (e.g., conversion, authentication success, fraud loss, support contacts) for Account Security features.
• Operate effectively with limited oversight, adjusting priorities and approaches as business needs evolve.
• Work closely with our current client partners, including BeyondID, Okta, Forter, Telesign, IPQS, and others.

Internal Responsibilities

• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material (blogs, media material).
• Attend internal itD networking and practice community events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required Qualifications and Skills

• Strong curiosity about how authentication and risk decisioning work at scale.
• Proven experience using data and analytics to inform product strategy, roadmap prioritization and feature design in a product management or related role
• Demonstrated ability to operate independently and navigate ambiguity without relying on rigid process.
• Experience collaborating with technical teams, including exposure to AI‑assisted development or automation tools.
• Ability to balance customer experience, security requirements, and delivery constraints.
• Excellent communication skills with the ability to partner effectively with both business and technical stakeholders.
• Nimble and flexible in response to changing priorities and evolving problem spaces.

Minimum Qualifications and Skills

• 3–5 years of experience in Product Management or a related role.
• Experience delivering features for large‑scale ecommerce or consumer digital platforms.
• Hands‑on experience with authentication, identity, or account‑related product features.
• Familiarity with Agile delivery models and AI tools (e.g., JIRA, Claude Code, GitHub).
• Experience working on high‑traffic transactional websites or mobile apps
• Familiarity with risk decisioning to proactively identify and mitigate fraud and abuse scenarios is a valuable advantage.

Education

• Bachelor’s Degree required (or comparable professional experience)