What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Lead the development of Thermal and Climate system features & functions including interfacing and aligning with R&D, electrical architecture, software developers, production, quality and customer experience teams.
• Responsible for end-to-end development of thermal and climate features & functions including release to program milestones.
• Responsible for system level definition and requirements for hardware, software, features, functions and architecture. This includes integration at system and component level. Integral liaison between all cross-functional teams.
• Collaborate with stakeholders through system “V” development from concept to launch.
• E2E responsible for features and functions for thermal and climate systems for the new SDV architecture
• Act as the subject matter expert for the assigned functions throughout the entire product development lifecycle
• Responsible for requirement management – define, document and manage all functional & nonfunctional requirements (System , Software & Hardware) for the function in alignment with vehicle level specification and legal regulations (FMVSS , SAE, OBDII etc.) and internal standards.
• Domain/working knowledge of SW controls, EE, Electronics, and expertise in development, testing and validation methods of mechatronics systems.
• Develop component and system design, functional, EOL specifications, detailed test methods and system level DFMEA, DV, PV for complex mechatronic systems.
• Manage the technical release of the function and calibration data for production
• Be a champion of 1st principles design methodology and use extensive problem-solving methods for debugging, issue resolution.
• Lead sprint planning and daily standup meetings.
• Develop and maintain Best Practices: Design Standards, Test Procedures, Technical Specifications, etc.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Charlotte, NC or Novi, MI. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Master's degree required with 8+ years of experience in Mechanical/Mechatronics/EE/SW engineering. PhD with 6+ years of experience preferred.
• Extensive experience working with Automotive Systems or Mechatronics Products in Thermal and Climate Systems.
• Strong understanding of 1st principles in Engineering, result/solution oriented
• Subject matter expert in Systems Engineering, Multi-domain physics, Complex systems design with EE, SW integration.
• Familiarity with SW for embedded systems, EE systems such as wiring and power distribution units.
• Familiarity with A2B, CAN, Automotive Ethernet, LIN, LVDS communication protocols and Vehicle Network tools, such as CANalyzer, CANoe, etc.
• Expertise with complex problem solving, data analysis, access/interpret/drive results with extended teams.
• Experience working in requirement management tools.
• Knowledge of Automotive design and development process, system requirements, and general engineering best practices
• Good interpersonal and communication skills with a high level of integrity

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $130,000.00 - $160,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Strategy & Execution Leadership:

• Define the Fleet & Cloud strategy for software and services, aligning with corporate objectives, revenue targets, & vehicle volumes.
• Identify and prioritize new monetization opportunities by leveraging data analytics & competitive benchmarking to develop products & services.
• Execute the Fleet & B2B strategy for Scout with the inclusion of key stakeholders across the organization (including marketing, sales, & aftersales) to create a holistic Scout Fleet offer for commercial vehicle managers.
• Serve as the primary liaison for B2B and cloud-related initiatives with the Rivian-Volkswagen Technologies JV, ensuring feature & roadmap alignment as well as software integrations.
• Own the end-to-end product lifecycle, from ideation and vision, to launch, operations, and maintenance.
• Develop KPIs & business cases to support funding for fleet telematics, data monetization, cloud infrastructure, and subscription services.
• Manage data governance & compliance. Define data policies, consent management, and privacy standards specifically for commercial use cases, ensuring compliance with cybersecurity standards and overseeing cloud security protocols & storage compliance.
• Manage relationships & support contracts with major cloud service providers.

Product Development:

• Act as the Technical Product Manager by translating high-level commercial needs into detailed technical requirements, user stories, and acceptance criteria for engineering teams.
• Collaborate with vehicle engineering to identify, define, and validate required vehicle data signals (CAN bus, telemetry) needed to power fleet dashboards and predictive maintenance models.
• Oversee the design and delivery of fleet management solutions (FMS), including telematics, predictive maintenance, energy optimization, remote controls, etc., while ensuring the scalability and requirements for our cloud infrastructure.
• Lead the strategy for 3rd-party integrations, defining the requirements for Fleet APIs and SDKs to ensure seamless data flow into customers' existing Fleet Management Systems (FMS).
• Drive strategic partnerships for B2B services, including utilization of Scout’s charging and connected vehicle platforms.
• Own the B2B software product backlog. Prioritize features based on customer value and technical feasibility. Participate in sprint planning & grooming sessions.
• Refine customer journeys and user stories as the primary conduit for Scout to the development team at the Rivian-Volkswagen Tech JV.
• Manage multiple digital touchpoints for commercial vehicle fleet products, including web, mobile, & 3rd party integrations.
• Lead go-to-market strategy for fleet software solutions, including pricing, packaging, & overall customer journey
• Responsible for the Fleet products & services P&L and executing a cohesive services strategy to support fleet vehicle sales.
• Oversee the management of cloud-native applications to support vehicle data signal capture and telemetry.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree in engineering, business, or another relevant field; advanced degree preferred.
• 10+ years of experience developing and managing Fleet OEM charging & connectivity relationships, cloud platform management, and consumer offers.
• 5+ years of managing Agile project and/or product teams related to Fleet cloud, connectivity, or software services with a demonstrated success in delivering at an automotive OEM.
• Knowledge of key strategic partnerships in the fleet space, specifically around enabling software services to drive vehicle sales.
• Broad base of project management and technical knowledge especially related to the automotive fleet sector.
• Experience with telematics platforms, API integrations, SDKs, and SaaS & PaaS business models.
• Familiarity with developing requirements and building cloud environments for fleet/OEM applications.
• Customer-first mindset, always thinking from the point of view of a Scout fleet customer.
• Demonstrated ability to map customer journeys and collaborate with the PMO and other stakeholders to bring new products & features to life in an organized & timely manner.
• Strong project management mindset and a track record of defining complex projects and seeing them through to completion, managing teams through influence and using tools such as JIRA & Confluence.
• Proven track record of building a high-performing team and developing a positive team culture. Ability to influence senior leadership & drive alignment across teams.
• Mindfulness of organizational navigation and ability to create effective cross-functional collaboration at all levels.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $150,000.00 - $181,250.00

Internal Leveling Code: M7

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

Overview

Scout Motors is seeking a Senior Director of Human Resources Operations to lead and scale core HR operational functions during a period of rapid growth. This role is critical to building a world-class people infrastructure that supports a high-performance, value-driven organization. 

Reporting to the CHRO, the Sr. Director of HR Operations will be responsible for designing and executing scalable strategies across Total Rewards, HR Systems, and HR Compliance. This leader will bring a strong operational mindset, deep functional expertise, and the ability to translate business strategy into effective HR solutions that support both corporate and manufacturing environments. 

This position is based in Charlotte, NC, with regular collaboration across Scout Motors locations and functions. 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Leadership & Collaboration

• Build, develop, and lead high-performing HR operations teams across functional areas.
• Act as a strategic partner to the CHRO and broader HR leadership team, contributing to the enterprise-wide people strategy.
• Collaborate cross-functional with Legal, Finance, IT, Production, and business leaders to deliver integrated and customer centric solutions.
• Champion a culture of accountability, continuous improvement, and operational excellence.

Total Rewards

• Drive the design and administration of competitive and equitable total rewards programs, including compensation, benefits, incentive plans, and recognition programs.
• Ensure total rewards offerings align with Scout Motors' business strategy, talent philosophy, and market positioning, while supporting attraction, retention, and
• engagement.
• Oversee job leveling and pay governance ensuring competitiveness, internal equity, compliance, and scalability.
• Partner closely with Finance and business leaders on headcount planning, compensation budgeting, and incentive design.

HR Systems & Analytics 

• Own the HR technology life cycle, including HRIS, compensation and benefits administration, and related tools, ensuring scalability, data integrity, and an excellent employee experience.
• Drive continuous improvement through automation, data analytics, process optimization, and system enhancements.
• Ensure strong data governance, security, and compliance with privacy regulations.

HR Compliance

• Lead HR compliance strategy across federal, state, and local employment laws and regulations.
• Ensure HR policies, practices, and processes are compliant, consistently applied, and aligned with Scout Motors' values.
• Oversee audits, regulatory reporting, and risk mitigation related to HR operations.
• Serve as a trusted partner within HR, with Compliance, and with VW Group on compliance-related matters. 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 10-15% of the time. Valid driver's license required. Passport required

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree required; master's degree or MBA preferred.
• 15+ years of progressive HR experience, with significant leadership experience in HR Operations, Total Rewards, and HR Systems.
• Experience in automotive, manufacturing, technology, or other complex, fast-growing environments is strongly preferred.
• Demonstrated expertise in compensation, benefits, HR technology, analytics, global mobility, and compliance.
• Proven ability to scale HR operations in a high-growth transformation environment.
• Strong business acumen with the ability to balance strategic thinking and hands-on execution.
• Experience leading and developing senior-level teams.
• Strategic and systems-oriented thinker with strong operational discipline 
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.
• Ability and willingness to travel domestically and internationally as required, approximately 10-15% of the time. 
• Valid driver's license required.
• Passport required

Skills & Competencies

• Strategic and systems-oriented thinker with strong operational discipline
• Data-driven decision maker with advanced analytical capabilities
• Strong understanding of U.S. employment law; global experience a plus
• Exceptional communication and stakeholder management skills
• Ability to influence at all levels of the organization
• High integrity, sound judgment, and a commitment to inclusion and equity 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $210,000.00 - $255,000.00

Internal leveling code: M5

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Product & Operations Support 

• Support the implementation and ongoing administration of Scout’s vehicle protection and insurance product suite, ensuring alignment with the Scout customer promise. 
• Assist with tracking regulatory compliance and licensing requirements across US and Canadian markets. 
• Maintain product documentation, partner materials, training guides, and system resources to ensure operational readiness. 

Partner Management Support 

• Assist with onboarding and ongoing management of partners for vehicle insurance, extended service contracts, GAP, pre-paid maintenance, and other protection products. 
• Coordinate partner communications, contract documentation, and business review materials. 
• Monitor partner KPIs and contribute to performance reporting and analysis. 

Digital Integration & Operations 

• Collaborate with Scout Motors Digital Products, IT, Sales Operations, and Retail Operations teams to support the integration of vehicle protection and vehicle insurance products into the Scout digital retail platform. 
• Assist with defining and documenting user needs and system requirements for quoting, contracting, and product presentation. 
• Support offer tracking, reconciliation, and operational reporting processes. 

Marketing & Customer Engagement 

• Support the execution of marketing strategies for vehicle protection and insurance products across digital and retail channels. 
• Coordinate with the Brand, Communications, and Marketing teams to ensure product messaging aligns with the Scout brand and identity. 
• Assist with creative development, content production, and campaign execution for product launches, promotions, and lifecycle communications. 

Performance & Competitive Analysis 

• Assist the Sales Operations team in analyzing market competitiveness, tracking pricing, and bundling strategies. 
• Maintain dashboards and reporting tools to monitor key metrics including product penetration, revenue contribution, and customer satisfaction. 
• Translate data and market feedback into actionable insights that inform the Scout product offering. 

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Occasional travel to support Field/Retail teams and to interface with product partners. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Education & Experience 

• Bachelor's degree in business, finance, or related field or work experience equivalent  
• 3–5 years of experience in automotive finance and insurance products, sales, vehicle insurance, or related financial services. 
• AI Tool Proficiency- experienced in leveraging AI-powered tools and platforms to streamline workflows, accelerate research, and enhance productivity. 
• Experience supporting sales, marketing, or partner management operations in the automotive industry. 
• Familiarity with digital retail platforms and F&I product workflows is a plus. 

Skills & Attributes 

• Working knowledge of the automotive finance and insurance and vehicle insurance landscape. 
• Adaptability to keep up with the evolving AI landscape and proactively explore new tools and techniques relevant to the role. 
• Strong organizational skills with the ability to manage multiple workstreams simultaneously. 
• Analytical mindset with comfort working with data tools and contributing to performance reporting. 
• Collaborative team player who thrives in a cross-functional environment. 
• Effective communicator with strong written and verbal skills. 
• Self-starter who can take initiative and operate with minimal supervision. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $90,000.00 - $112,500.00

Internal Leveling Code: IC9

Scout Motors is seeking a strategic and results-driven Senior Specialist, Outbound Vehicle Logistics to drive the development, implementation, and execution of both rail and trucking operations for finished vehicle distribution from our production center in Blythewood, South Carolina. This role is critical in building a scalable, cost-effective, and high-performance outbound logistics network from the ground up. 

The ideal candidate will bring deep expertise in finished vehicle haul-away operations, carrier and rail partner management, and operational startup. This includes establishing clear and actionable Statements of Work (SOWs), Service Level Agreements (SLAs), and building a local field team to oversee daily execution. Cross-functional coordination with internal Scout stakeholders is essential to ensure performance, compliance, and continuous improvement. 

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following: 

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and implement the outbound strategy for both truck and rail finished vehicle shipments across the country from Scout’s production center. 
• Lead the creation of Statements of Work (SOWs), Service Level Agreements (SLAs), and new service provider contracts, ensuring alignment with company goals, customer requirements, and industry best practices. 
• Design and establish routes, lane structures, and network flows in collaboration with Class I and regional railroads, haul-away carriers, and distribution hubs. 
• Build and maintain the budget for both rail and truck logistics operations, including forecasting and cost optimization initiatives. 
• Negotiate and execute contracts with Class I railroads, short line operators, trucking partners, and other third-party logistics providers (3PLs) and develop strong relationships with these partners. 
• Monitor and maintain fleet of railcars (autoracks) including capacity planning, cycle times, utilization, SLAs, and KPIs. 
• Partner with IT and TMS (Transportation Management System) teams to implement visibility tools, including track-and-trace, real-time ETAs, and exception management. 
• Develop robust reporting and KPI dashboards to measure outbound provider performance, cost per unit shipped, dwell times, damages, and network efficiency. 
• Provide executive-level reporting on rail and truck logistics performance and strategic initiatives. 
• Coordinate with Scout internal departments (Logistics, Sales Operations, Quality, IT, etc.) to align requirements and launch readiness. 
• Act as the subject matter expert for outbound rail and daily trucking within cross-functional leadership teams (production, sales, yard operations, finished vehicle logistics, procurement). 
• Resolve operational issues in real-time, acting as the escalation point for outbound teams and supplier partners. 
• Implement best practices in safety, regulatory compliance, and risk mitigation. 
• Regularly report progress, issues, and performance metrics to the Sr. Manager of Finished Vehicle Logistics and other key stakeholders. 

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires daily attendance in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company roughly 25% of the time. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 7+ years of experience in finished vehicle logistics, including both trucking and rail operations. 
• Proven track record in establishing and managing contracts, SLAs, and SOWs. 
• Strong knowledge of North American rail networks, Class I railroads, and short line operations. 
• Experience with TMS systems, yard management systems, and vehicle tracking technologies. 
• Excellent negotiation, analytical, and financial management skills. 
• Prior experience launching logistics operations in a greenfield or new plant start-up environment. 
• Familiarity with railcar fleet management and automotive loading operations 
• A desire to build from a clean sheet that is supported by a talent for creating process, defining tasks, and building alignment with numerous stakeholders. 
• Demonstrated ability to establish and maintain healthy cross-functional relationships with a wide variety of internal and external stakeholders. 
• Strong analytical mindset and capabilities, augmented by a high degree of technical know-how and savvy with data and analytics tools. 
• Intuitive ability to navigate organizational complexity and confidently lead strategic, data-driven discussions with management. 
• Willingness to establish two-way lines of communication with front-line operations to gather market feedback and translate that into actionable insights to sharpen the company’s competitive position. 
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines. 

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

About the position:

Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.

Responsibilities:

• Be the primary point of contact for customer support and escalation cases
• Regularly communicate status updates to Customers
• Be intuitive and inventive to troubleshoot issues and find workarounds for customers
• Work collaboratively with peers, customers, Sales, Customer Success, and others
• Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
• Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
• Comply with published response response associated with customer support cases
• Regularly communicate with customers via video conference and telephone

Job Requirements:

• 5-8 years of experience in supporting large enterprise customers
• Strong TCP/IP knowledge
• Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
• Familiarity with DLP and Encryption gateways.
• Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
• Familiarity with cloud apps and services
• Strong empathy for customers AND passion for revenue and growth
• Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
• Prior experience working with ServiceCloud or other support portal tools
• May be required to have a flexible schedule that includes some weekend days

Education:

• Bachelors or Masters degree preferred

#LI-DP1

About the position:

Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.

Responsibilities:

• Be the primary point of contact for customer support and escalation cases
• Regularly communicate status updates to Customers
• Be intuitive and inventive to troubleshoot issues and find workarounds for customers
• Work collaboratively with peers, customers, Sales, Customer Success, and others
• Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
• Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
• Comply with published response response associated with customer support cases
• Regularly communicate with customers via video conference and telephone

Job Requirements:

• 5-8 years of experience in supporting large enterprise customers
• Strong TCP/IP knowledge
• Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
• Familiarity with DLP and Encryption gateways.
• Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
• Familiarity with cloud apps and services
• Strong empathy for customers AND passion for revenue and growth
• Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
• Prior experience working with ServiceCloud or other support portal tools
• May be required to have a flexible schedule that includes some weekend days

Education:

• Bachelors or Masters degree preferred

#LI-DP1

About the position:

Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.

Responsibilities:

• Be the primary point of contact for customer support and escalation cases
• Regularly communicate status updates to Customers
• Be intuitive and inventive to troubleshoot issues and find workarounds for customers
• Work collaboratively with peers, customers, Sales, Customer Success, and others
• Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOPS
• Be a self-starter with the ability to multi-task in a high-pressure, fast-paced, fast growth environment
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Support Portal
• Comply with published response response associated with customer support cases
• Regularly communicate with customers via video conference and telephone

Job Requirements:

• 5-8 years of experience in supporting large enterprise customers
• Strong TCP/IP knowledge
• Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
• Familiarity with DLP and Encryption gateways.
• Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows­ based systems (prior Active Directory/LDAP experience desirable)
• Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
• Familiarity with cloud apps and services
• Strong empathy for customers AND passion for revenue and growth
• Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
• Prior experience working with ServiceCloud or other support portal tools
• May be required to have a flexible schedule that includes some weekend days

Education:

• Bachelors or Masters degree preferred

#LI-DP1

🚪 Now Hiring: Dispatcher

Tip Top Garage Doors | Charlotte, NC
Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

🔧 What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset

• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

• Communicate clearly and professionally with technicians, customers, and management throughout the day

• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

• Serve as a primary point of contact for customers—answering questions and setting clear expectations

• Accurately document customer interactions and ensure proper follow-up

• Handle inbound calls and route them appropriately

• Support the office and operations team with additional administrative tasks as needed

✅ What We’re Looking For

• High school diploma or equivalent

• 1–3 years of dispatching, scheduling, or service coordination experience

  • Garage door industry experience preferred

• Familiarity with ServiceTitan or similar scheduling software is highly desirable

• Strong multitasking, organization, and time-management skills

• Clear, professional written and verbal communication

• Calm, solution-focused mindset under pressure

• Team-oriented attitude with a willingness to jump in and help where needed

• Comfortable using computers and learning new systems quickly

🎯 What We Offer

• Competitive hourly pay: $18–$20/hr (DOE)

• Comprehensive benefits package, including:

  • Health, Dental & Vision Insurance

  • Paid Time Off & Paid Holidays

  • 401(k) with company match

  • Employee discounts & referral bonuses

• Ongoing training and development

• A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

👉 Apply today and help keep our operations—and our customers—moving forward.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

🚪 Now Hiring: Dispatcher

Tip Top Garage Doors | Charlotte, NC
Pay: $18–$20 per hour (DOE)

Are you a strong communicator who thrives in a fast-paced environment and loves keeping teams organized and running efficiently? Tip Top Garage Doors is looking for a dependable, detail-oriented Dispatcher to serve as the heartbeat of our daily operations.

In this role, you’ll coordinate schedules, support our field technicians, and help deliver a smooth, professional experience for our customers. If you enjoy problem-solving, multitasking, and being the go-to person who keeps everything on track, this could be the perfect fit.

🔧 What You’ll Do

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset

• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs

• Communicate clearly and professionally with technicians, customers, and management throughout the day

• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place

• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks

• Serve as a primary point of contact for customers—answering questions and setting clear expectations

• Accurately document customer interactions and ensure proper follow-up

• Handle inbound calls and route them appropriately

• Support the office and operations team with additional administrative tasks as needed

✅ What We’re Looking For

• High school diploma or equivalent

• 1–3 years of dispatching, scheduling, or service coordination experience

  • Garage door industry experience preferred

• Familiarity with ServiceTitan or similar scheduling software is highly desirable

• Strong multitasking, organization, and time-management skills

• Clear, professional written and verbal communication

• Calm, solution-focused mindset under pressure

• Team-oriented attitude with a willingness to jump in and help where needed

• Comfortable using computers and learning new systems quickly

🎯 What We Offer

• Competitive hourly pay: $18–$20/hr (DOE)

• Comprehensive benefits package, including:

  • Health, Dental & Vision Insurance

  • Paid Time Off & Paid Holidays

  • 401(k) with company match

  • Employee discounts & referral bonuses

• Ongoing training and development

• A supportive, team-first culture with opportunities for growth into senior or leadership roles

If you’re ready to join a dependable, growing garage door company where your work truly matters, Tip Top Garage Doors would love to hear from you.

👉 Apply today and help keep our operations—and our customers—moving forward.

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Tip Top may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

ABOUT THE JOB

As a Product Quality Engineer, you will work inside & outside the organization to define, develop, and execute processes that deliver high quality aerospace structures (composites and metallic). This role focuses on collaborating and driving early engagement with our design team, and manufacturing team, to meet our quality requirements and to evaluate manufacturing performance. The right person for this role has knowledge of, aerospace quality standards, supply chain quality, inspection methods, root cause analysis, and continuous improvement. An ideal candidate for this role has experiences in aerospace manufacturing, product development, supplier quality, metrology, and quality planning. If you are someone who loves to build world-class quality processes and aerospace products, work hands-on with engineering, and be accountable for results of a growing team, then this role is for you.

WHAT YOU'LL DO

• Drive product development and production for aerospace programs using processes such as drawing and work instruction reviews, quality planning, inspection, end-of-line metrics, verification, validation, and qualification of processes, parts, and sub- assemblies.
• Drive clarity & resolution for production ambiguities associated with product maturity and process stability.
• Champion the transition from new product introduction (NPI) to a sustainable & predictable, rate manufacturing
• Coordinate quality requirements with the Supply Chain team and develop processes for incoming part and material acceptance.
• Ensure the execution of product and process requirements. Define and improve such requirements.
• Lead Root Cause and Corrective Action (RCCA), Material Review Board (MRB) activities, and inspection process Review the effectiveness of actions and share lessons learned across the product team. Establish metrics for measuring quality and the factors that predict quality performance.
• Support the continuous improvement of the Quality Management System. Define and improve required documentation and activities.
• Write, implement, and execute to project and program wide quality planning documentation.
• Leverage resources to deliver quality through the product development cycle.
• Design, develop, and leverage elements of the Anduril QMS to meet and exceed aerospace customers’ quality expectations.
• Understand qualification of internal and external manufacturing processes including measurement methods, PPAP/FAI, inspection methods & test protocol & acceptance test plans for aerospace programs.
• Lead the transition from engineering qualification to manufacturing variance testing for product quality coverage.
• Coordinate with supplier quality engineers who are supporting the design, development and procurement activities with the suppliers for aerospace programs.
• Create training documentation for manufacturing and quality personnel to support manufacturing and quality inspection.

REQUIRED QUALIFICATIONS

• Full-time on site in Anduril’s Morrisville, NC facility
• Bachelor’s degree in Engineering or similar technical field.
• Experience in Engineering, Manufacturing, or Quality on aerospace vehicles or systems.
• Working knowledge of design review and quality management of aerospace parts, assemblies, hardware, and raw materials.
• Experience partnering with production, design engineering, manufacturing engineering, and customer facing team members to deliver to customer requirements.
• Working knowledge of mechanical manufacturing processes. Application of industry standards and best practices.
• Experience with CAD systems such as NX, SolidWorks, or CATIA
• A strong ownership mindset with demonstrated capability to drive projects from start to completion.
• Analytical skills and experiences for data mining, data quality, metrics generation, issue management systems, and statistical analysis tools.
• Must be a U.S. Person due to required access to U.S. export controlled information or facilities

PREFERRED QUALIFICATIONS

• Working knowledge on composite and metallic airframe manufacturing processes and related defects
• 1+ years of experience with developing quality systems in highly complex manufacturing environments and suppliers. Working knowledge of AS9100/ AS6500 / ISO 9001-based Quality Management System requirements.
• Working knowledge of product development methodologies such as Failure Modes and Effects Analysis (FMEA), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP) elements such as Measurement Systems Analysis (MSA), and Geometric Dimensioning and Tolerancing (GD&T).
• Experience with government contracts and MIL standard requirements commonly applied to quality requirements for aerial vehicles.
• Experience with manufacturing execution systems.

We’re looking for a Senior Manager, Global Accounts Receivable to strategically lead our global end to end accounts receivable function across multiple regions. This role will oversee and ensure accurate and timely accounts receivable reconciliation and reporting, collections, cash application, and credit management while driving process standardization, scalability, and compliance with applicable accounting standards (e.g., ASC 606 / IFRS 15). We are looking for a process oriented leader who can balance firm financial controls with a customer centric approach, ensuring our DSO remains low while maintaining strong business relationships.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

The position is available for a fixed term from June 1, 2026 to end January 2027. 

WHAT YOU’LL DO:

• Drive the global collections strategy to meet and exceed monthly and quarterly cash targets.
• Monitor aging reports and own high level escalations for delinquent accounts and vendor disputes. Analyze DSO trends and provide actionable insights and reccomendations to executive leadership.
• Oversee the daily application of payments to ensure 100% accuracy and internal control compliance
• Manage and resolve unapplied cash and payment discrepancies through cross functional collaboration.
• Manage bank reconciling items related to AR and ensure all subledger balances match the general ledger.
• Develop and maintain the company’s global credit and collections policy.
• Evaluate the creditworthiness of new and existing customers using financial statements, D&B reports, and trade references.
• Establish and review credit limits and payment terms to mitigate financial risk and bad debt exposure.
• Oversee the AR month end close process, including the preparation of journals, accruals, and bad debt reserves.
• Prepare monthly AR financial health dashboards and reports and present findings to leadership.
• Serve as the primary point of contact for auditors regarding the global AR cycle. 
• Manage direct reports including hiring selection, coaching, mentoring, development, performance management and all other people-management practices, including DE&I. 
• Identify and implement opportunities for automation (e.g., implementing AI driven collections tools or enhancing ERP workflows).

Perform other related duties as assigned

WHAT YOU’LL NEED:

• Bachelor’s degree in Accounting, Finance, or a related field; or equivalent professional experience
• 12  years in AR/Finance, with at least 3 years in a management role.
• Proficiency in Tier 1 ERPs (e.g., NetSuite, SAP, Oracle) and advanced Excel.
• Deep understanding of GAAP and SOX compliance.
• Exceptional negotiation skills. You can be "firm but fair."
• Accountability: holds self and others accountable to meet commitments
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Our Integrated Marketing team partners closely with product, product marketing, SEO/AEO, CMS, lifecycle marketing, paid media, and web publishing to bring our brand and campaigns to life across every customer touchpoint.

As we expand our search visibility, organic social presence, and cross-channel campaign execution, we are investing in thoughtful, research-backed messaging that supports acquisition, engagement, and brand authority in the legal tech space.

About your role

• As a Content & Social Marketing Intern, you’ll support high-volume copy production across lifecycle marketing, paid media, website/AEO updates, and organic social channels. This is an early-career opportunity ideal for someone building foundational skills in copywriting, content strategy, and social marketing within a fast-paced SaaS environment.
• You’ll collaborate closely with marketing managers, designers, and video partners to adapt messaging across formats, support social listening efforts, and contribute to research-backed content. You’ll gain hands-on experience translating brand voice into multi-channel marketing assets that support growth and visibility.

How you will make a difference day to day

Support Cross-Channel Copy Execution

• Create and adapt campaign messaging across email, paid media, social, and website formats.
• Draft copy for recurring marketing initiatives, seasonal moments, and GTM launches.
• Ensure consistency in brand voice across channels and asset types.
• Update situation-based landing pages as new guidelines and formats are established.

Support Organic Social & Community Engagement

• Assist with social listening and trend monitoring to identify timely content opportunities.
• Draft responses and engage in comments across social platforms.
• Research competitors and industry conversations to inform positioning.
• Contribute ideas for social series or content pilots aligned with growth goals.

Research & Operational Support

• Conduct research for positioning claims, survey data, and performance-backed messaging.
• Organize shared documents, content libraries, and workflow trackers.
• Document recurring marketing processes and content guidelines.

Cross-Functional Collaboration & Growth

• Collaborate with the design, social, web publishing, and SEO/AEO teams to understand campaign goals and channel requirements.
• Participate in creative reviews and feedback sessions.
• Learn how messaging supports SEO/AEO, paid performance, and organic growth strategies.
• Develop foundational skills in brand storytelling, performance marketing, and content optimization.

What you’ll need

• Currently pursuing or recently completed a degree in Marketing, Communications, Journalism, Social Media, or a related field.
• Strong written communication skills with attention to tone and clarity.
• Interest in copywriting, content strategy, and social media marketing.
• Ability to manage multiple small projects and meet deadlines.
• Comfort receiving feedback and iterating on written work.
• Curiosity about digital marketing, search visibility, and audience engagement.

A plus if you have 

• Basic understanding of social media platforms and other marketing channels like email, paid ads, etc. 
• Familiarity with tools such as Figma (for collaboration), Sprout Social, and Google Docs.
• Portfolio showcasing writing samples (academic, freelance, or personal projects).
• Interest in legal tech, SaaS, or educational content.

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Final Interview

Talent Acquisition Manager

Join a High-Growth, Innovative Team

US Conec is seeking a strategic and operationally focused Talent Acquisition Manager to lead recruiting operations, workforce planning initiatives, process improvement efforts, and proactive talent strategies across the organization. This role is ideal for a recruiting leader who thrives in a fast-paced, high-growth technical and manufacturing environment and enjoys building scalable processes, developing recruiting teams, partnering with leadership, and driving operational excellence.

The Talent Acquisition Manager will partner closely with business leaders, HR, and recruiting staff to support current and future hiring needs while enhancing the overall candidate and hiring manager experience. This role will also support select global recruiting initiatives and play a key role in strengthening US Conec’s employer brand and talent infrastructure.

What You’ll Do

Talent Acquisition Leadership & Strategy

• Develop and execute talent acquisition strategies aligned with organizational growth and evolving business needs

• Lead, mentor, and support recruiting team members while driving accountability and operational consistency

• Partner with leadership teams to forecast hiring needs and develop proactive staffing and pipelining strategies

• Design and improve recruiting processes, workflows, and operational procedures to support scalability and efficiency

• Utilize hiring trends, labor market insights, and recruiting metrics to drive strategic decision-making

• Develop talent mapping strategies for critical and hard-to-fill positions

• Optimize utilization of Greenhouse ATS and recruiting technologies to improve reporting, workflow management, compliance, and recruiting effectiveness

• Lead interview training initiatives and partner with hiring teams to develop structured interview processes, scorecards, interview guides, and consistent evaluation methodologies

• Support recruiting initiatives across multiple business functions and select global locations

Recruiting Operations

• Oversee recruiting operations across manufacturing, technical, professional, and leadership positions

• Partner with hiring managers and HR leadership to establish recruiting priorities, timelines, and hiring strategies

• Support offer strategy and hiring recommendations in partnership with HR and business leaders

• Track and report recruiting metrics including pipeline health, source effectiveness, hiring trends, and operational efficiencies

• Drive continuous improvement initiatives related to recruiting operations, candidate experience, and onboarding

• Manage relationships with external recruiting agencies and recruiting partners as needed

Employer Branding

• Partner with Marketing to strengthen US Conec’s employer brand through recruitment marketing initiatives, social media, networking events, career fairs, and community partnerships

• Represent US Conec at recruitment events, university recruiting activities, and industry functions

• Ensure company culture, values, and career opportunities are effectively communicated throughout the hiring process

What We’re Looking For

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

• 5–10+ years of experience in talent acquisition and recruiting operations

• Experience supporting recruiting operations in a fast-paced, high-growth technical and/or manufacturing environment required

• Experience leading recruiting teams and driving operational excellence across multiple business functions preferred

• Experience supporting recruiting initiatives across multiple sites and/or global locations preferred

• Strong knowledge of workforce planning, recruiting operations, talent mapping, pipelining strategies, and process improvement methodologies

• Advanced experience with applicant tracking systems and recruiting technologies required; Greenhouse ATS experience highly preferred

• Strong analytical, organizational, and communication skills with the ability to influence stakeholders at all levels

• Experience developing recruiting metrics, dashboards, and reporting to support strategic decision-making

Why US Conec?

At US Conec, you’ll have the opportunity to help shape talent strategy for a growing global organization while building scalable recruiting operations that directly impact business success. We are looking for a collaborative leader who is passionate about continuous improvement, operational excellence, and creating an outstanding hiring experience.

Position Overview

The Senior Marketing Specialist serves as a strategic partner to technical and business development leaders, advancing the firm's growth efforts across the Water Resources and Transportation markets.

This role will lead the development of high-impact proposals, qualifications, presentations, award submissions and conference materials that align with client needs and long-term growth objectives. Working closely with internal teams and external partners, the Senior Marketing Specialist shapes pursuit strategy and messaging that clearly articulates the firm's strengths, experience and value in a competitive marketplace.

The ideal candidate blends strategic thinking with creative execution and brings a working knowledge of the A/E/C industry. Strong collaboration skills and the ability to translate technical content into compelling narratives are essential to success in this role.

A minimum of 5 to 7 years of marketing experience in the A/E/C industry is required, with preference given to candidates with previous experience working with Water Resources and/or Transportation projects and teams.

Key Responsibilities

Proposal Development: Work as a collaborative member of the marketing, communications, and BD teams to support the firm's pursuit efforts, including: 

• Take ownership of the preparation of proposals and teaming materials, working alongside technical staff. 
• Partner in the development and implementation of comprehensive marketing strategies to enhance brand visibility, generate leads, and support business objectives.
• Partner with Pursuit Manager to lead the end-to-end pursuit process from initial planning through delivery for all aspects related to the pursuit process, including strategy, proposal storyboarding, outline, schedules, workflow, and graphic resource requirements in the development of the proposal / interview deliverables.
• Develop proposal messaging (written and visual), write original content, collaborate with graphic designers, and other proposal coordinators when necessary.
• Work with technical staff to develop strategic win plans.
• Support / facilitate debrief efforts.
• Consistently maintain customer relationship management (CRM) database, including incoming leads, follow-up and tracking of opportunity status. 
• Facilitate and support service line-specific marketing, via project award submittals, digital messaging, project photography, business development and; state DOT pre-qualification management and renewal. 
• Search for, identify, and process potential opportunities.

Knowledge + Content Management:

• Have a full comprehensive understanding of McAdams’ portfolio of work, project types, and firm-wide capabilities with a concentration in our Water Resources and Transportation service lines.   
• Maintain and regularly update a library of standard proposal content, including resumes, project information, and past performance data in our system of record (Vantagepoint). 
• Ensure all marketing materials adhere to brand guidelines, are error-free, and align with our business objectives.   
• Develop a deep knowledge of the firm’s strategic objectives, key personnel, major projects, and target audiences to enhance proposal and pursuit efforts.

Trade Show + Events: Work as a collaborative member of the marketing, communications, and BD teams to plan / prepare our technical team members for attendance at industry conferences.  

• Alongside Pursuit Manager, lead in the planning and coordination of trade shows, client events, and sponsorships across all metros. 
• Maintain and organize trade show, client event, and sponsorship schedules. 
• Coordinate logistics, promotion, and follow-up activities. 
• Coordinate the development of new materials to support marketing activities. 
• Order event material and SWAG inventory, company-wide.

Collaboration + Coordination:

• Work closely with service line leaders, project managers, and other technical staff to gather, curate, and refine proposal content to ensure cohesive messaging and branding.
• Coordinate proposal input and review cycles, managing timelines and responsibilities to meet submission deadlines.
• Facilitate regular proposal planning meetings to ensure alignment with client expectations and proposal objectives. 
• Train and mentor Marketing Specialists I + II.

Support:

• Consistently maintain customer relationship management (CRM) database, including incoming leads, follow-up and tracking of opportunity status.
• Assist in formatting and developing content for project interviews and presentations, including graphics, slide decks, and other visual aids.

Skills + Experience

• Education: Bachelor’s degree in marketing, business, communications, or related field.
• Experience: 5-7 years of professional marketing experience in the A/E/C industry. Must have at least 4 years of experience with the proposal process (RFQ/P).  Previous experience working with Water Resources and/or Transportation projects and teams preferred.
• Skills: Exceptional communication (written, verbal, and copy-editing), organization, team-building, and relationship management skills. Proficiency in Microsoft Office Suite (OneNote, Outlook, Teams, Word, Excel, and PowerPoint), and Adobe Creative Suite (InDesign, Illustrator, Photoshop). Knowledge of Open Asset and Deltek Vantagepoint preferred. 
• Creativity: High level of creativity and innovation in the creation of compelling marketing materials and campaigns through thoughtful storytelling. Ability to think outside the box and drive new ideals. 
• Time Management + Organization: Self-motivated with an ability to independently manage and organize multiple projects simultaneously with attention to detail in a deadline-driven environment.
• Team Player: Ability to work collaboratively (internal and external) within a team to meet a deadline
• Adaptability: Flexible and responsive to changing project requirements, able to handle shifting priorities with ease.

Work Environment + Physical Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodation will be made to enable individuals with disabilities to perform essential job functions.

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion. 
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally. 
• Additional physical duties may be required as necessary.

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed. 

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

• Answer and manage incoming calls and online tips from the public
• Gather, clarify, and document information related to alleged criminal or suspicious activity
• Review and assess tips to determine relevance and appropriate action
• Conduct basic research using government, law enforcement, and open-source systems
• Accurately document calls, tips, and findings in government systems
• Prepare and route reports to the appropriate field offices or agencies
• Escalate urgent or actionable information to designated personnel as needed
• Follow established procedures, policies, and data privacy requirements
• Provide professional, courteous customer service

Education and Experience Requirements:

• 3+ years of experience in a call center 
• Associate’s degree required
• Experience resolving complex stakeholder or customer issues
• Proven ability to manage multiple tasks in a high-volume environment
• Strong multitasking skills, including simultaneous data entry, research, and communication
• Comfortable working with diverse stakeholders across varying professional backgrounds
• Strong analytical, research, and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Active listening skills and sound judgment in complex situations
• Experience supporting or training new customer service representatives
• Ability to generate ad-hoc reports using internal systems
• Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

Who We Are

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. 

For more information, visit www.ascendtogether.com.

About Blackman & Sloop

At Blackman & Sloop, we hire great people and give them a great place to work. We listen to what our employees value, and being a local firm gives us the advantage of flexibility. Our secret to retaining staff is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We are a single-office firm with approximately 45 full-time staff. 

For 7 consecutive years, we’ve been honored as one of Accounting Today’s “Best Accounting Firms to Work For”! We've also been recognized by Business North Carolina as one of the “Best Employers in North Carolina” list for the past 4 years. Most recently, we are proud to have received BDO's award for outstanding workplace culture! We believe we’re receiving this recognition based on our commitment to and from each employee, regardless of level. 

As an independent member of the BDO Alliance, we have access to the resources of BDO USA, LLP, the world's 5th largest accounting and consulting firm. Additionally in April 2024, we made the strategic decision to join Ascend to usher us in our next stage of growth. What this means to you is that while we're a local accounting firm, our reach and expertise have no boundaries.  Each member of our staff has access to an unlimited amount of resources to gain valuable information on levels that most local firms do not encounter.

The Role

Blackman & Sloop is excited to welcome a new industry to our client base! As we expand into the auto dealership space, we are seeking a new Tax Manager to join our team. This role will have a strong emphasis on supporting our dealership clients, while also providing opportunities to work across a variety of other areas.

As a Tax Manager, you will lead and manage all phases of business client tax advisory and compliance engagements. You will manage clients independently and carry out your outstanding project management, analytical, interpersonal, and communication skills. You will perform technical reviews of business returns, participate in training and supervision of staff, conduct tax research, and advise on tax matters. Our company is team-oriented and prides itself on providing quality work and excellent customer relations in a friendly, superior working environment.  A dedication to excellent client service and a sense of humor are a must.

Key Responsibilities

• Perform initial and/or final review of manager, tax senior, tax staff and intern work products.
• Act as primary client point of contact for the firm.
• Identify opportunities for value added services for clients by staying abreast of their business needs.
• Communicate staffing and workload issues to Resource Planning.
• Review and confirm assignment objectives, scope, and work plan with client.
• Resolve work product issues using firm resources.
• Contribute to the development and management of comprehensive strategies to identify and meet all client needs.
• Identify and research technical issues to ensure compliance with federal, state, and local tax laws.
• Coach and mentor staff to assist with enhancing their skills and further develop their career.
• Identify and pursue new clients and identify any additional needs to cross sell other firm products and services to existing clients.
• Support the partner team in the development and planning of strategy, objectives, and budgets.
• Prepare and/or review monthly client bills.
• Anticipate, identify, and resolve complex tax-technical issues.
• Effectively manage expectations, internal and external, concerning changes in project deliverables and/or deadlines.
• Support business development efforts by nurturing existing relationships and helping to identify new client opportunities

Required Qualifications

• CPA or Enrolled Agent (EA)
• 7+ years of business tax prep & review experience
• Excellent project management, analytical, interpersonal, and communication skills
• Self-motivator with the ability to multi-task and complete assignments within time constraints and deadlines
• A strong desire toward career advancement and goal toward future firm ownership
• Excellent work ethic and a sense of humor are a must!
• Ability or interest in business development and expanding client relationships.

Preferred Qualifications

• Experience with auto dealership or related industry
• Consultative/Advising Experience
• Knowledge of CCH Axcess Tax, CCH Engagement, and QuickBooks

Who We Look For

A perceptive team-player who excels in a progressive & collaborative environment, blending sharp analytical skills with exceptional communication. A detail-oriented leader who embodies critical thinking & high standards. A proactive professional, committed to delivering outstanding service while embracing and driving curiosity & innovation.

Location

At Blackman & Sloop, we’ve designed a flexible work structure that enables both teamwork and independence, enhancing our employees’ work experience while promoting personal well-being.

What We Offer

We hire good people and give them a good place to work. Our secret to keeping them around is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We truly believe that when you succeed, the firm succeeds, and we make sure you have whatever tools you need to make that success possible.

Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

• Unlimited PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Annual Performance Bonus
• 12 Paid Holidays
• Off-season Flex Fridays
• Closed on Fridays for the month of June
• Commitment to Professional Development
• Equity Program Eligibility at Sr. Manager Level + top performing Managers

How to Apply

Submit your information in the application section directly below! This will include:

• Basic contact information
• Resume/CV and optional cover letter upload
• Work eligibility and compensation
• Voluntary demographic & self-ID questions

For further questions or inquiries about the role, please reach out to Kim Chedgy, Lead Recruiter at kchedgy@ascendtogether.com. 

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Who We Are

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. 

For more information, visit www.ascendtogether.com.

About Blackman & Sloop

At Blackman & Sloop, we hire great people and give them a great place to work. We listen to what our employees value, and being a local firm gives us the advantage of flexibility. Our secret to retaining staff is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We are a single-office firm with approximately 45 full-time staff. 

For 7 consecutive years, we’ve been honored as one of Accounting Today’s “Best Accounting Firms to Work For”! We've also been recognized by Business North Carolina as one of the “Best Employers in North Carolina” list for the past 4 years. Most recently, we are proud to have received BDO's award for outstanding workplace culture! We believe we’re receiving this recognition based on our commitment to and from each employee, regardless of level. 

As an independent member of the BDO Alliance, we have access to the resources of BDO USA, LLP, the world's 5th largest accounting and consulting firm. Additionally in April 2024, we made the strategic decision to join Ascend to usher us in our next stage of growth. What this means to you is that while we're a local accounting firm, our reach and expertise have no boundaries.  Each member of our staff has access to an unlimited amount of resources to gain valuable information on levels that most local firms do not encounter.

The Role

Blackman & Sloop is excited to welcome a new industry to our client base! As we expand into the auto dealership space, we are seeking a new Senior Tax Manager to join our team. This role will have a strong emphasis on supporting our dealership clients, while also providing opportunities to work across a variety of other areas.

As a Senior Tax Manager, you will lead and manage all phases of business client tax advisory and compliance engagements. You will manage clients independently and carry out your outstanding project management, analytical, interpersonal, and communication skills. You will perform technical reviews of business returns, participate in training and supervision of staff, conduct tax research, and advise on tax matters. Our company is team-oriented and prides itself on providing quality work and excellent customer relations in a friendly, superior working environment.  A dedication to excellent client service and a sense of humor are a must.

Key Responsibilities

• Perform initial and/or final review of manager, tax senior, tax staff and intern work products.
• Act as primary client point of contact for the firm.
• Identify opportunities for value added services for clients by staying abreast of their business needs.
• Communicate staffing and workload issues to Resource Planning.
• Review and confirm assignment objectives, scope, and work plan with client.
• Resolve work product issues using firm resources.
• Contribute to the development and management of comprehensive strategies to identify and meet all client needs.
• Identify and research technical issues to ensure compliance with federal, state, and local tax laws.
• Coach and mentor staff to assist with enhancing their skills and further develop their career.
• Identify and pursue new clients and identify any additional needs to cross sell other firm products and services to existing clients.
• Support the partner team in the development and planning of strategy, objectives, and budgets.
• Prepare and/or review monthly client bills.
• Anticipate, identify, and resolve complex tax-technical issues.
• Effectively manage expectations, internal and external, concerning changes in project deliverables and/or deadlines.
• Participate in business development efforts by nurturing existing relationships and helping to identify new client opportunities

Required Qualifications

• CPA or Enrolled Agent (EA)
• 10+ years of business tax prep & review experience
• Excellent project management, analytical, interpersonal, and communication skills
• Self-motivator with the ability to multi-task and complete assignments within time constraints and deadlines
• A strong desire toward career advancement and goal toward future firm ownership
• Excellent work ethic and a sense of humor are a must!
• Ability or interest in business development and expanding client relationships.

Preferred Qualifications

• Experience with auto dealership or related industry
• Consultative/Advising Experience
• Experience leading staff/teams
• Knowledge of CCH Axcess Tax, CCH Engagement, and QuickBooks

Who We Look For

A perceptive team-player who excels in a progressive & collaborative environment, blending sharp analytical skills with exceptional communication. A detail-oriented leader who embodies critical thinking & high standards. A proactive professional, committed to delivering outstanding service while embracing and driving curiosity & innovation.

Location

At Blackman & Sloop, we’ve designed a flexible work structure that enables both teamwork and independence, enhancing our employees’ work experience while promoting personal well-being.

What We Offer

We hire good people and give them a good place to work. Our secret to keeping them around is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We truly believe that when you succeed, the firm succeeds, and we make sure you have whatever tools you need to make that success possible.

Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

• Unlimited PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Annual Performance Bonus
• 12 Paid Holidays
• Off-season Flex Fridays
• Closed on Fridays for the month of June
• Commitment to Professional Development
• Equity Program Eligibility at Sr. Manager Level + top performing Managers

How to Apply

Submit your information in the application section directly below! This will include:

• Basic contact information
• Resume/CV and optional cover letter upload
• Work eligibility and compensation
• Voluntary demographic & self-ID questions

For further questions or inquiries about the role, please reach out to Kim Chedgy, Lead Recruiter at kchedgy@ascendtogether.com. 

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Who We Are

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. 

For more information, visit www.ascendtogether.com.

About Blackman & Sloop

At Blackman & Sloop, we hire great people and give them a great place to work. We listen to what our employees value, and being a local firm gives us the advantage of flexibility. Our secret to retaining staff is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We are a single-office firm with approximately 45 full-time staff. 

For 7 consecutive years, we’ve been honored as one of Accounting Today’s “Best Accounting Firms to Work For”! We've also been recognized by Business North Carolina as one of the “Best Employers in North Carolina” list for the past 4 years. Most recently, we are proud to have received BDO's award for outstanding workplace culture! We believe we’re receiving this recognition based on our commitment to and from each employee, regardless of level. 

As an independent member of the BDO Alliance, we have access to the resources of BDO USA, LLP, the world's 5th largest accounting and consulting firm. Additionally in April 2024, we made the strategic decision to join Ascend to usher us in our next stage of growth. What this means to you is that while we're a local accounting firm, our reach and expertise have no boundaries.  Each member of our staff has access to an unlimited amount of resources to gain valuable information on levels that most local firms do not encounter.

The Role

Blackman & Sloop is seeking a Tax Manager with specialized experience in the preparation and/or review of fiduciary tax returns. This position focuses primarily on trust, estate, gift and individual tax compliance and consulting for our high net-worth clients.

As a Tax Manager, you will lead and manage all phases of client tax advisory and compliance engagements. You will manage clients independently and carry out your outstanding project management, analytical, interpersonal, and communication skills. You will perform technical reviews of business and individual returns, participate in training and supervision of staff, conduct tax research, and advise on tax matters. Our company is team-oriented and prides itself on providing quality work and excellent customer relations in a friendly, superior working environment.  A dedication to excellent client service and a sense of humor are a must!

Key Responsibilities

• Perform initial and/or final review of tax senior, tax staff and intern work products for individual, trust, estate and gift returns.
• Act as primary client point of contact for the firm.
• Identify opportunities for value added services for clients by staying abreast of their business needs.
• Communicate staffing and workload issues to Resource Planning.
• Review and confirm assignment objectives, scope, and work plan with client.
• Resolve work product issues using firm resources.
• Contribute to the development and management of comprehensive strategies to identify and meet all client needs.
• Identify and research technical issues to ensure compliance with federal, state, and local tax laws.
• Coach and mentor staff to assist with enhancing their skills and further develop their career.
• Identify and pursue new clients and identify any additional needs to cross sell other firm products and services to existing clients.
• Support the partner team in the development and planning of strategy, objectives, and budgets.
• Prepare and/or review monthly client bills.
• Anticipate, identify, and resolve complex tax-technical issues.
• Effectively manage expectations, internal and external, concerning changes in project deliverables and/or deadlines.
• Support business development efforts by nurturing existing relationships and helping to identify new client opportunities.

Required Qualifications

• CPA or Enrolled Agent (EA)
• 8+ years of tax prep & review experience
• Well-versed in individual, trust, estate, and gift returns
• Excellent project management, analytical, interpersonal, and communication skills
• Self-motivator with the ability to multi-task and complete assignments within time constraints and deadlines
• A strong desire toward career advancement and goal toward future firm ownership
• Excellent work ethic and a sense of humor are a must!
• Ability or interest in business development and expanding client relationships

Preferred Qualifications

• Experience with CCH Axcess Tax and CCH Engagement
• Experience leading teams

Who We Look For

A perceptive team-player who excels in a progressive & collaborative environment, blending sharp analytical skills with exceptional communication. A detail-oriented leader who embodies critical thinking & high standards. A proactive professional, committed to delivering outstanding service while embracing and driving curiosity & innovation.

Location

At Blackman & Sloop, we’ve designed a flexible work structure that enables both teamwork and independence, enhancing our employees’ work experience while promoting personal well-being. This role can be hybrid out of Chapel Hill or remote.

What We Offer

We hire good people and give them a good place to work. Our secret to keeping them around is a positive culture, strong community involvement, and a dedication to constantly increasing our competencies. We truly believe that when you succeed, the firm succeeds, and we make sure you have whatever tools you need to make that success possible.

Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:

• Unlimited PTO
• Medical, Dental, Vision, & Voluntary Insurance Options
• 401(k) Matching
• Performance Bonus
• 12 Paid Holidays
• Off-season Flex Fridays
• Closed on Fridays for the month of June
• Commitment to Professional Development
• Equity Program Eligibility at Sr. Manager Level + top performing Managers

How to Apply

Submit your information in the application section directly below! This will include:

• Basic contact information
• Resume/CV and optional cover letter upload
• Work eligibility and compensation
• Voluntary demographic & self-ID questions

For questions or inquiries about the role, please reach out to Kim Chedgy, Lead Recruiter at kchedgy@ascendtogether.com. 

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Work Arrangement

This is an onsite position at Pope Field in North Carolina.

Job Overview

Analyzes and interprets complex data sets to support business decision-making. Develops and maintains data reports, dashboards, and visualizations. Collaborates with cross-functional teams to identify data needs and implement data-driven solutions. Ensures data accuracy, integrity, and security while optimizing data processes. Continuously improves analytical methods and tools to enhance insights and business outcomes.

Essential Functions

• Conduct independent analysis of data related to equipment tracking, information management, and asset preservation across multiple operational domains.
• Design and implement systematic processes for collecting, validating, and presenting data for equipment monitoring, information control, and resource optimization.
• Develop and refine reports and dashboards on the operational status of technological resources, highlighting key performance indicators and trends.
• Perform data analysis to support lifecycle analysis for delivered equipment, identifying trends in upgrades, maintenance, and consumables usage.
• Contribute to solution-specific proposals by providing detailed data analysis on equipment lists, pricing, delivery timelines, and impact assessments for customer-specified configurations.
• Develop and maintains comprehensive documentation for data models, analysis methodologies, and reporting procedures for equipment and information support.
• Collaborate effectively with asset managers and technical teams to translate data requirements into actionable analytical solutions.
• Operate with appreciable latitude in developing methodologies for extracting insights from complex datasets to support resource optimization.
• Ensure and champions adherence to established data governance, data quality standards, and reporting guidelines for all assigned projects.
• Analyze monthly consumables inventories and reports on quantities falling below 60% of agreed RSPL levels.
• Perform other duties as required.

Standard Essential Functions

• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications            

• Proficient in: Microsoft Excel; Power BI; Tableau; SharePoint; Confluence; ServiceNow; Jira; statistical analysis tools.
• Strong problem-solving and analytical skills
• Attention to detail and documentation discipline
• Ability to work independently and as part of a team

Education / Certifications

• Bachelor's Degree Preferred.

Experience

• 2+ years of experience with data analytics

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

• Frequently required to sit, and to reach to use computers and other office equipment

For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

• Active TS/SCI security clearance
• S. Citizenship required.

Senior Data Engineer – Data Architecture & Platform

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer transitioning into Data Architecture to join us on our data transformational journey. This unique role combines hands-on data engineering (70%) with architectural design and governance (30%), ideal for a technical expert ready to shape our enterprise data strategy while remaining deeply involved in implementation. You'll work directly with line of business leaders and technical users to architect and build our cloud data warehouse using data vault 2.0 modeling and dbt. This is a technical, hands-on role, not a pure architecture position, where you'll mentor junior engineers on a lean team while personally implementing the solutions you design.

This is an on-site position at our HQ in Charlotte, NC.

What You'll Do

This role balances architectural design with hands-on implementation. You'll spend approximately 70% of your time coding, building pipelines, and implementing solutions, while dedicating 30% to architectural design, standards definition, and technical guidance. On our lean team, everyone contributes technically, this isn't about drawing boxes, it's about designing it AND building it. You must be comfortable in the IDE daily, working alongside engineers and providing mentorship through code reviews, pair programming, and technical guidance.

Data Architecture & Design

Define and document reference architectures, design patterns, and standards for the enterprise data platform. Create technical design documentation, data flow diagrams, and architectural decision records (ADRs) while remaining actively involved in hands-on implementation. Establish data modeling standards, naming conventions, and best practices across the platform.

Architecture Governance

Establish and maintain data modeling standards, design patterns, and architectural guidelines. Review and approve technical designs to ensure alignment with architectural principles and enterprise standards. Collaborate with stakeholders to define data governance policies and ensure compliance with security requirements.

Technical Mentorship & Collaboration

Provide architectural guidance and hands-on mentorship to engineers through code reviews, pair programming, and technical design sessions. Share expertise in data vault modeling, dbt development, and cloud data engineering best practices. Foster a culture of technical excellence and continuous learning within the team. Work collaboratively on our small team where everyone contributes to solving complex technical challenges.

Data Vault Implementation

Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance.

Modern Data Engineering

Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing.

Cloud Data Platform Development

Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform, on-premises work is still needed using SSIS and MSSQL Server during the migration phase.

Data Mart & Dimensional Modeling

Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements.

ETL/ELT Pipeline Development

Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines.

Data Quality & Testing

Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability.

External Data Integration

Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs.

DataOps Implementation

Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Establish and maintain Snowflake security governance through role-based access control (RBAC), including the design and management of role hierarchies, privilege grants, and object-level permissions to enforce least-privilege principles across all data assets. Define and enforce data access policies for users, service accounts, and downstream consumers by leveraging Snowflake's virtual warehouses, resource monitors, row-level security, and dynamic data masking to ensure compliant and auditable data access at scale.

Cloud Migration Support

Play an integral role in planning, designing, and implementing data migration strategies from legacy on-premises SQL Server systems to our modern Snowflake cloud platform.

What We're Looking For

Required Experience

• 6+ years of data engineering experience with cloud data platforms
• 4+ years of experience with Snowflake (required)
• 4+ years of experience with dbt (Cloud and/or Core)
• 4+ years of Python development experience
• 4+ years of AWS experience (AWS Certified Developer preferred)
• 6+ years of experience building data warehouses and data marts
• Experience using Data Vault 2.0 modeling methodology
• Strong experience with dimensional modeling (Kimball methodology)
• Proven experience with automated deployment and CI/CD pipelines
• Experience implementing data quality testing frameworks
• Experience designing data architectures and creating technical documentation (data models, architecture diagrams, design patterns, ADRs)
• Proven ability to balance architectural thinking with hands-on implementation
• Experience mentoring and guiding junior/mid-level engineers through technical collaboration

Technical Skills

• MSSQL Server SQL and SSIS
• Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling
• Strong dbt skills for data staging, cleaning, transformation, testing, and modeling
• Proficiency in Python programming for data engineering tasks
• Experience with agile/scrum teams for data engineering and analytics engineering
• AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.)
• Experience with data orchestration tools (Airflow, Prefect, or similar)
• Understanding of modern data engineering practices and agile methodologies
• Knowledge of data governance, security, and compliance requirements

Preferred Qualifications

• AWS Certified Developer certification
• Snowflake certifications in data engineering and/or architecture
• Experience with data vault automation tools (automate-dv package)
• Knowledge of modern BI and analytics platforms

Soft Skills

• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences, from business to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment
• Agile development experience preferred
• Solution-oriented approach with strong problem-solving abilities

Education

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred
• Work experience equivalent will be considered

What Sets You Apart

• Deep understanding of the complete data engineering lifecycle
• Architectural design experience combined with strong implementation skills
• Experience with cloud data platform implementations and migrations
• Proven ability to work with cross-functional teams and stakeholders
• Passion for building modern, cloud-first data solutions
• Strong analytical and critical thinking skills
• Commitment to data quality and best practices

Why Join CPI Security

• Opportunity to architect and build a modern enterprise data platform during an active transformation
• Work with cutting-edge cloud technologies and data vault modeling
• Lead technical design while remaining hands-on with implementation
• Collaborative environment with experienced data professionals on a lean, high-impact team
• Competitive compensation and benefits package
• Professional development opportunities and certification support
• On-site position in Charlotte, NC with a dynamic, growing company

CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

We’re looking for a Growth Marketing Manager (SEM and CRO) to own and scale our performance marketing engine across Google Ads, Microsoft Ads, pay-per-click review platforms (e.g., Capterra, Technology Advice), and high-intent organic search. You’ll be responsible for driving efficient, scalable growth across the full funnel—owning strategy, execution, and optimization for both paid and organic channels, with a strong experimentation mindset focused on improving conversion across key landing pages and the website.

This role is ideal for a data-driven marketer who is equally comfortable in keyword strategy, bid management, targeting, on-site conversion rate optimization (CRO), creative testing, and experiment design—and who can translate insights into clear stories and recommendations for marketing, cross-functional partners, and leadership.

Key Responsibilities

SEM

• Own SEM and PPC strategy across Google Ads, Microsoft Ads, and review sites with a focus on high-intent B2B demand.
• Lead keyword strategy (research, clustering, negatives) across core use cases, industries, and competitor terms.
• Manage bids, budgets, and pacing to hit targets for CPL, CVR, CAC, pipeline, and LTV.
• Continuously refine audience and geo targeting, including remarketing lists, customer lists, and intent-based segments.
• Own reporting on CPL, CVR, CAC, and pipeline contribution by channel, campaign, and segment in partnership with RevOps/MarOps.
• Build and maintain a structured experimentation roadmap across keywords, match types, bidding strategies, ad messaging, creative, and landing pages.

CRO

• Collaborate with content and brand to align organic and paid keyword priorities and ensure messaging consistency.
• Lead CRO (conversion rate optimization) across key pages. Define and prioritize experiments on landing pages (forms, CTAs, layouts, offers, social proof, etc).
• Run A/B and multivariate tests using appropriate tools; ensure clean setup, measurement, and statistical rigor.
• Partner with content, design, and web to implement winning variations and scale learnings.
• Own and improve session → lead CVR across high-intent pages (demo, product pages, core content).

AI, Automation & Tooling

• Use AI and automation to accelerate keyword research, ad copy/creative ideation, QA, and analysis.
• Leverage tools like Claude to pull insights from CRM, ad platforms, and internal docs to refine copy, reporting, and reduce manual ops work.

Cross-Functional Collaboration & Communication

• Partner with Product Marketing, Content, Brand, RevOps, and Sales to ensure lead quality, routing, and follow-up processes support performance goals.
• Turn performance and experiment results into clear, concise recommendations for the marketing team, cross functional partners, and leadership.

Must-Haves

• 3+ years B2B growth/performance marketing experience with deep SEM and SEO ownership.
• Hands-on management of Google Ads, Microsoft Ads, and review platforms
• Strong command of CPL, CVR, CAC, and pipeline, and how they connect across the funnel.
• Proven CRO impact: demonstrated wins improving session-to-lead conversion across paid search, PPC, and website.
• Meaningful experience designing, running, and interpreting experiments (A/B tests, structured trials).
• Highly data-driven; advanced comfort in ad platforms and analytics tools (GA, BI, CRM reporting).
• Experience in B2B SaaS or complex, high-ACV sales cycles.
• Familiarity with marketing automation and CRM (HubSpot, Salesforce) for closed-loop reporting.

Compensation

• Raleigh Hub: $100,000.00 - $120,000.00 base + annual bonus opportunity
• Toronto Hub: 85,000.00 - 100,000.00 CAD base + annual bonus opportunity

Role

We are looking for a Staff Site Reliability Engineer to join our team. This role will report to the Senior Manager, Site Reliability Engineering and offers the flexibility of hybrid (3 days a week) out of San Jose, CA, or can be performed fully remote. 

As a key member of the Zero Trust Exchange team, you will be responsible for all aspects of the Zscaler production data center services, including servers, operating systems, storage, and supporting systems. You will be an instrumental part of the Site Reliability Engineering team, ensuring the availability, latency, performance, efficiency, and scalability of a cloud that processes tens of billions of transactions daily.

What you’ll do (Role Expectations)

• Own the reliability of a large-scale cloud service (Linux/BSD, bare metal, Kubernetes, custom load balancing, SD-WAN) by partnering with Engineering and Network teams to define requirements early, conduct operability reviews, and contribute code/design docs for platform resilience
• Develop and operate end-to-end observability (metrics/logs/traces, dashboards, alerting) and incident tooling to manage SLOs/error budgets, reduce noise, and improve system detection and diagnosis
• Participate in an on-call rotation to lead full-cycle incident response; perform deep cross-stack troubleshooting (OS, networking, distributed systems, packet captures, core dumps) to drive permanent software fixes and codify learnings into runbooks and tests
• Build and maintain everything-as-code for fleet and service lifecycle, driving provisioning, configuration, release automation, canary deployments, and complex rollout/rollback workflows
• Continuously improve platform hygiene through consistent OS/app upgrades, dependency/vulnerability patching, capacity and performance tuning, and strict CI/CD validation prior to production rollouts

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• US Citizenship is required (due to the nature of assigned customers) and 5+ years industry experience in software engineering, infrastructure software, and/or platform engineering
• Proficiency in at least one programming language (such as Python, Bash, or Go) with demonstrated ability to write production-quality code (testing, code reviews, CI, maintainable design,scripting for diagnostics
• Strong Linux/Unix systems fundamentals (process/memory, filesystems, networking stack basics, debugging/perf troubleshooting) and solid understanding of networking protocols and components (e.g., HTTP, DNS, TCP/IP, ICMP, OSI model, subnetting, and load balancing/traffic concepts)
• Proven experience operating production services (including incident response, troubleshooting, reducing toil) and ability to participate in on-call rotations and support occasional after-hours or weekend deployments
• Managing BSD in production, with a focus on driving systemic fixes through platform engineering

What Will Make You Stand Out (Preferred Qualifications)

• Proven expertise in operating Kubernetes at scale
• Deep experience with the Prometheus/OpenTelemetry ecosystems, including instrumenting golden signals, defining SLOs, and performing alert tuning to ensure high-availability environments

#LI-KM9 #LI-Remote

Role

We are looking for a Principal Sales Engineer to join our team located in the South. This role will report to the Director of Sales Engineering for the Americas Field Sales team.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 10+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA, CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-Remote

#LI-EV1

We are looking for a Senior Sales Engineer to join our South Enterprise team. This role is based in North Carolina, South Carolina, or Atlanta, Georgia reporting to the Sales Engineering Manager for the Americas Field Sales team. You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points. You will serve as a technical advisor throughout the sales cycle, ensuring that Zscaler solutions are perfectly aligned with customer goals and technical requirements.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

• Creating and delivering technical product presentations to prospective customers where you will promote the value proposition of Zscaler products
• Gathering customer technical requirements to ensure proposed solutions will meet customer goals and needs
• Leading product evaluations and custom product configurations
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 3+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA , CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-EV1

#LI-remote

Role

We are looking for a Senior Sales Engineer to join our team located in either New York City, New Jersey or North Carolina. This role will report to the Sales Engineering Manager for the Americas Field Sales team.

You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points.

What you’ll do (Role Expectations)

• Overseeing the technical sales process
• Running Proof of Value from start to finish, as the technical and industry expert
• Collaborating and supporting internal Zscaler teams

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You champion simplicity. You are skilled at distilling complex problems, user needs, and technical concepts into clear, simple, and actionable plans. You are a precise communicator who brings clarity and focus to every interaction.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• Bachelor's Degree or equivalent experience
• 5 to 8+ years of experience as a Sales Engineer or Systems integrator
• Knowledge of network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Industry certifications including CCNP, JNCIP, PCNSA , CISSP, or CCSP
• Experience working with large enterprise and major accounts

#LI-remote

#LI-BG2

At ComplyAdvantage, we’re building the intelligence infrastructure to fight financial crime. As Senior Director of Revenue Operations, you’ll design and scale the operating system behind our global go-to-market strategy. This high-impact role bridges GTM strategy, execution, and data - aligning Sales, Marketing, Customer Success, Finance, and Product to drive predictable, efficient growth across regions, products, and customer segments.

Join a mission-driven SaaS company tackling global financial crime as our Senior Director of Revenue Operations. You’ll build and scale a world-class RevOps function that powers our next phase of growth, driving alignment across GTM teams, enhancing forecasting accuracy, and elevating sales efficiency.

What Success Looks Like:

• A unified GTM operating rhythm across Sales, Marketing, and Customer Success

• Accurate, AI-enhanced forecasting and full pipeline visibility

• Clean, trusted revenue data driving board-ready insights and decisions

• A modern, integrated tech stack fuelling automation and GTM productivity

• A high-performing, globally distributed RevOps team with measurable ROI
  
  

Your Areas of Impact:

• GTM Strategy & Operating Model: Partner with execs to shape long-term planning, TAM/ICP, and customer journey strategy

• Revenue Program Management: Drive quarterly GTM initiatives and eliminate bottlenecks across the funnel

• Analytics & Forecasting: Govern end-to-end data, build actionable dashboards, and deliver strategic insights

• Tech & Infrastructure: Own and optimize our GTM tech stack (Salesforce, Outreach, Gong, etc.) with a focus on AI, automation, and integration

• Pricing & Deal Desk: Run a high-impact Deal Desk and support strategic pricing with operational rigor

• Team Leadership: Build a resilient, global RevOps org with a culture of experimentation, enablement, and execution
  
  

What You Bring:

• 10+ years in SaaS RevOps or GTM strategy—ideally at $100M+ ARR scale

• Proven experience scaling global teams and optimizing cross-functional GTM systems

• Deep knowledge of SaaS models (PLG, SLG, channel) and full customer lifecycle

• Mastery of Salesforce, BI tools, and structured sales frameworks (e.g., MEDDICC)

• Strategic mindset, fast decision-maker, and confident executive communicator
  
  

Why Join Us:

• Mission that matters: Help disrupt trillions in illicit finance

• Executive visibility: Report directly to CRO and collaborate cross-functionally

• Scalable growth: Work with world-class customers, tech, and team

• Modern culture: Agile, inclusive, customer-obsessed

What’s in it for you?

• • Equity as we want you to have a part of what we are building
  • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best
  • Annual learning budget to drive your performance and career development
  • Budget to set up your home office upon joining
  • Parental leave and childcare benefits
  • Life Insurance to protect your loved ones
  • Medical (100%), Dental (90%), and Vision (80%) contribution
  • Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses
  • 401k Contribution
  • Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance)
  • Pre-Tax transit benefits

CPI Security, headquartered in Charlotte, North Carolina is looking for a full-time Events & Community Coordinator.  The Events & Community Coordinator will support the execution of CPI Security’s community events, sports activations, sales events, sponsorship activations, and select internal experiences. This is an execution-focused role for someone who loves logistics, timelines, checklists, and being on-site to make sure everything runs smoothly. You’ll help manage the details before, during, and after events — from coordinating materials and vendors to supporting setup, activation execution, and post-event wrap-up. This position will work closely with marketing, sales, HR, and operations teams, with a strong partnership with sales on customer-facing events and activations.

What You’ll Do:

• Event Execution & Logistics
  • Coordinate logistics for community events, sports-related activations, sponsorship events, sales events, and other CPI brand experiences.
  • Build and maintain event timelines, checklists, run-of-show documents, packing lists, and staffing plans.
  • Coordinate event setup, on-site execution, and breakdown.
  • Serve as a key day-of contact for vendors, internal team members, event staff, and partners.
  • Troubleshoot issues in real time to help ensure events run smoothly.
  • Travel to support events and activations as needed.
• Sales & Activation Support
  • Partner closely with the sales team on customer-facing events, activations, and lead-generation opportunities.
  • Help coordinate event materials, sales collateral, giveaways, signage, booth assets, equipment, and activation setup.
  • Ensure sales team members have the information, materials, and logistical support they need before and during events.
  • Support attendee engagement, lead capture logistics, post-event follow-up needs, and recap materials where applicable.
• Community & Partnership Support
  • Help support CPI’s presence at community events
  • Help ensure CPI shows up consistently, professionally, and positively in the communities we serve.
  • Support the execution of partnership deliverables, including signage, booth presence, promotional items, staffing needs, and event-day logistics.
• Vendor, Venue & Partner Coordination
  • Track vendor deliverables, deadlines, invoices, and day-of requirements.
  • Maintain clear communication so all partners understand expectations, timelines, and responsibilities.
• Internal Coordination & Administration
  • Coordinate across marketing, community, sales, HR, operations, and other internal CPI teams.
  • Maintain event supplies, swag, signage, equipment, and inventory.
  • Support event-related purchasing, invoice processing, and expense tracking against approved budgets.
• Post-Event Wrap-Up
  • Help gather event results, attendance numbers, photos, feedback, leads, and key takeaways.
  • Support post-event recaps for internal teams.

What You Bring:

• 1–2 years of experience in event coordination, marketing support, hospitality, sales support, community programming, sponsorship support, or a related role.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple timelines, tasks, and event details at once.
• Clear written and verbal communication skills.
• Comfort working cross-functionally with teams such as sales, marketing, HR, operations, and external partners.
• Strong follow-through and ability to own assigned tasks from start to finish.
• Calm, flexible, and solutions-oriented when plans change.
• Willingness to work occasional evenings and weekends based on event schedules.
• Willingness and ability to travel for events and activations.

Why CPI:

At CPI, you’ll be part of a team that values people, performance, and purpose. We foster a collaborative, high-performing environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

ABOUT THE ROLE AND OUR TEAM

Are you a strategic sales professional ready to drive growth in a high-impact category? The Venue Account Executive is responsible for hitting monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across the United States. Using a high-volume cold calling approach and a consultative sales process, you will build rapport with business owners to advise them on industry trends and how to scale their brands through The Knot and WeddingWire’s premium advertising platforms.

The Venue category requires a high level of sales maturity and the ability to navigate a longer, more complex sales cycle. Because high-impact outreach and client consultations happen when wedding professionals are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who understand that consistent presence is the key to managing a successful pipeline.

The expected salary for this job requisition is $50,000-$60,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

RESPONSIBILITIES

• Execute High-Volume Outreach: Drive daily activity expectations through consistent, high-volume sales calls to identify and engage decision-makers.

• Manage Complex Pipelines: Successfully navigate a diverse and longer sales process from initial prospect identification to close.

• Consultative Value Building: Build and maintain strong phone rapport to uncover prospect needs and deliver crisp, on-point presentations that highlight our platforms' ROI.

• Drive Revenue: Consistently meet and exceed monthly revenue quotas by closing new business deals.

• Persistence & Negotiation: Proactively follow up with potential clients to negotiate contracts and maximize profit margins.

• Strategic Time Management: Organize your workday efficiently, ensuring all interactions and opportunities are meticulously tracked and updated in Salesforce.

• Team Collaboration: Work independently to hit personal targets while remaining a collaborative contributor to the broader team’s success.

SUCCESSFUL VENUE ACCOUNT EXECUTIVES HAVE:

• B2B Experience: At least 2 years of full sales cycle B2B experience (Inside phone sales is strongly preferred).

• Analytical Mindset: Strong skills in identifying trends, understanding challenges, and proposing data-backed solutions.

• Persuasive Communication: Confidence and enthusiasm when presenting to decision-makers, backed by excellent verbal and written skills.

• Problem-Solving Prowess: A proven ability to deliver client-focused solutions and thrive in a fast-paced, evolving, and competitive environment.

• Organizational Mastery: The ability to work independently and manage a structured 40-hour work week effectively.

• Tech Savvy: Experience with Salesforce.com or another CRM system; a Bachelor’s degree is preferred.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track

ABOUT THE ROLE AND OUR TEAM

Are you a strategic sales professional ready to drive growth in a high-impact category? The Venue Account Executive is responsible for hitting monthly sales goals by engaging with wedding professionals in our Venue and Catering categories across the United States. Using a high-volume cold calling approach and a consultative sales process, you will build rapport with business owners to advise them on industry trends and how to scale their brands through The Knot and WeddingWire’s premium advertising platforms.

The Venue category requires a high level of sales maturity and the ability to navigate a longer, more complex sales cycle. Because high-impact outreach and client consultations happen when wedding professionals are most active, success in this role requires a dedicated 40-hour-per-week commitment during our standard business hours of 9:00 am – 6:00 pm EST. We are looking for professionals who understand that consistent presence is the key to managing a successful pipeline.

The expected salary for this job requisition is $50,000-$60,000. The salary is just one component of TKWW's total rewards package for employees. The role is eligible for other total rewards such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave. This role is also eligible for variable compensation and/or performance bonuses.

Applications for this role are being accepted on a rolling basis.

RESPONSIBILITIES

• Execute High-Volume Outreach: Drive daily activity expectations through consistent, high-volume sales calls to identify and engage decision-makers.

• Manage Complex Pipelines: Successfully navigate a diverse and longer sales process from initial prospect identification to close.

• Consultative Value Building: Build and maintain strong phone rapport to uncover prospect needs and deliver crisp, on-point presentations that highlight our platforms' ROI.

• Drive Revenue: Consistently meet and exceed monthly revenue quotas by closing new business deals.

• Persistence & Negotiation: Proactively follow up with potential clients to negotiate contracts and maximize profit margins.

• Strategic Time Management: Organize your workday efficiently, ensuring all interactions and opportunities are meticulously tracked and updated in Salesforce.

• Team Collaboration: Work independently to hit personal targets while remaining a collaborative contributor to the broader team’s success.

SUCCESSFUL VENUE ACCOUNT EXECUTIVES HAVE:

• B2B Experience: At least 2 years of full sales cycle B2B experience (Inside phone sales is strongly preferred).

• Analytical Mindset: Strong skills in identifying trends, understanding challenges, and proposing data-backed solutions.

• Persuasive Communication: Confidence and enthusiasm when presenting to decision-makers, backed by excellent verbal and written skills.

• Problem-Solving Prowess: A proven ability to deliver client-focused solutions and thrive in a fast-paced, evolving, and competitive environment.

• Organizational Mastery: The ability to work independently and manage a structured 40-hour work week effectively.

• Tech Savvy: Experience with Salesforce.com or another CRM system; a Bachelor’s degree is preferred.

WORK MODEL:
This role is fully remote and not tied to any specific office location. While there are no regular in-office requirements, we encourage our remote team members to gather intentionally for key company and team events to stay connected and engaged.

#LI-Remote  #professional-track

Environmental Health & Safety Coordinator - Ergonomics

Overview:

US Conec is seeking an EHS & Ergonomics Coordinator to support and drive safety, health, and ergonomic initiatives across our manufacturing environment. This role plays a key part in reducing risk, preventing injuries, and promoting a strong safety culture through hands-on partnership with operations, engineering, and leadership.

Responsibilities:

• Support and maintain EHS programs in compliance with OSHA and environmental regulations
• Conduct safety inspections, risk assessments, and ergonomic evaluations
• Investigate incidents and near-misses; identify root causes and implement corrective actions
• Recommend and implement improvements to reduce injuries and enhance workplace ergonomics
• Track and analyze safety data and KPIs to drive continuous improvement
• Deliver safety and ergonomics training to employees and leadership
• Partner cross-functionally to ensure safety is embedded in equipment, processes, and workflows
• Support injury prevention, return-to-work efforts, and industrial hygiene initiatives

Must Haves:

• 2–5 years of experience in EHS, ergonomics, or a manufacturing environment
• Knowledge of OSHA regulations and ergonomic principles
• Experience with safety inspections, incident investigations, and risk assessments
• Strong problem-solving and analytical skills
• Ability to communicate and influence across all levels of the organization

Nice to Haves:

• Bachelor’s degree in Safety, Ergonomics, Industrial Engineering, or related field
• Experience with EHS systems or safety tracking tools
• Background in industrial hygiene or injury prevention programs

 #LI-ONSITE

Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) — your choice based on location.

About us 🚀

Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks.

Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

Role description 📖

As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes.

Key responsibilities include the following:

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

About you 

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

About the benefits 👍—Here are just some

• Competitive salary, stock options, and 401(k) matching program
• Dental, hearing, vision, and life insurance
• Flexible PTO
• A super collaborative working culture populated by innovative, fun, and dedicated people.

*Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range.

Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

About the opportunity

Candidates must be located in the eastern time zone

Contentful strives to build a secure and safe service and commits considerable effort and resources to security. Our Security team supports organization-wide information security management programs and collaborates closely with internal teams. We believe that Security must be anchored by DevOps principles with strong repeatable processes.

We are looking for a committed and driven manager who is passionate about solving complex security problems in innovative and scalable ways. As a Manager of Security Engineering, you will own security engineering across Contentful’s corporate systems, including the tooling and platforms that support the internal security team. While this role does not own security for the customer facing product, you will partner closely with product security teams within the security organization on shared responsibilities.

You will balance people leadership with hands-on technical execution, including designing, building, and operating security controls and tooling at scale, with a particular focus on areas such as identity and access management, data security, and SaaS platforms. You will provide strategic guidance and lead initiatives while remaining directly involved in implementation. You may work independently at times, but will more often collaborate closely with security, IT, and cross-functional partners to align strategies, execute shared initiatives, and ensure comprehensive risk mitigation while minimizing impact on end users across the organization.

What to expect?

• Develop a team, providing coaching, mentorship, goal setting, and performance feedback.
• Define roles and make hiring decisions to grow the team in line with department needs.
• Remain hands on, balancing technical leadership with direct implementation work.
• Own execution and prioritization across projects and operations, using agile delivery practices.
• Scale and mature effectiveness and efficiency by improving processes and tooling.
• Champion continuous improvement across all aspects of the security program.
• Continuously improve effectiveness and efficiency by evolving processes and tooling.
• Communicate risks and technical concepts with clarity to leadership and stakeholders.
• Collaborate with security leadership to execute business aligned, risk reduction roadmaps.
• Shape work scope, sequencing, and success criteria inline with department and company needs.
• Drive security processes, standards, and best practices across information technology assets.
• Partner with stakeholders to evolve security awareness and specialized training across all functions.
• Mature capabilities across endpoint, SaaS, and cloud configuration.
• Own strategy evolution of corporate capabilities, including configuration, IAM, and data security.
• Enhance tooling, automation, and integrations to improve visibility and reduce manual effort.
• Support and guide security incident response efforts as a technical leader.
• Support cross functional vulnerability management while advancing the program capabilities.
• Define and maintain metrics to measure impact, optimize execution, and guide investment.
• Partner with cross-functional teams for security enhancement and drive risk reduction.
• Accelerate adoption of AI, balancing practicality enablement, and risk management.
• Stay current on threats, vulnerabilities, and tactics, translating insights into actionable strategies.

What you need to be successful?

• 8+ years of progressive engineering and security experience.
• 3+ years managing people and security engineering teams.
• Comfort operating in ambiguity, balancing strategic thinking, security, and practicality.
• Expertise with AWS, GCP, and Azure.
• Strong hands-on experience designing, implementing, and operating security controls at scale.
• Demonstrated experience securing endpoint, SaaS, and cloud environments.
• Experience working within identity and access management and data security programs.
• Software development experience in modern programming language (Python, Go, etc)
• Hands-on experience using Terraform and infrastructure-as-code.
• Experience applying modern practices to improve efficiency and scalability or security programs.
• Passion for solving complex security problems in innovative and scalable ways.
• Experience using metrics to measure impact, optimize execution, and guide investment decisions.
• Strong communication skills with the ability to explain technical topics to non technical audiences.
• Ability to support occasional off-hours incident response efforts.
• Familiarity with attacker techniques in cloud-native and traditional environments.
• Hands-on experience owning security technologies (e.g., EDR, AntiVirus, etc.)
• Proven ability to lead cross-functional initiatives and influence outcomes without direct authority.
• Experience owning end to end security programs, proactively driving incremental improvement.
• Strong systems thinking, with the ability to design security solutions that scale through efficiency.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

#LI-Remote

About The Role

As a National Channel Sales Manager - Convergint (East), you'll be pivotal in scaling Verkada's reach and impact by developing and managing our most strategic Physical Security Integrator nationally! You'll be responsible for driving net new business through the channel—building pipeline and executing strategic plans that result in measurable growth.

This individual contributor role requires strategic thinking and hands-on execution as you collaborate across sales, marketing, and partner teams to grow Verkada’s presence nationally.

What You’ll Do

In this role, you’ll be at the heart of Verkada’s mission, working hand-in-hand with our sales teams to drive growth and success with Convergint. You’ll be responsible for building pipeline and generating net new business through Convergint while executing a best-in-class channel strategy. Here’s what you’ll own:

• Drive Net New Pipeline: Proactively identify and generate pipeline within Convergint. Collaborate closely with field sales teams to co-sell and close high-value opportunities.
• Execute National Channel Strategy: Develop and manage a focused partner business plan for your territory that aligns with Verkada’s overall GTM objectives and quarterly sales targets.
• Empower Our Partners: Train and enable partner executives, sales teams, and technical stakeholders on Verkada’s full product portfolio, programs, and campaigns to ensure deep engagement and capability across all levels.
• Collaborate Cross-Functionally: Work closely with Verkada’s internal sales, marketing, and pre-sales teams to drive joint activities, including partner events, demand generation campaigns, and customer-facing initiatives.
• Lead with Insights: Conduct regular QBRs and ad-hoc business reviews with partners to align on priorities, track performance, celebrate wins, and identify opportunities for improvement.
• Strengthen the Channel Ecosystem: Influence partner sales teams to prioritize Verkada in key deals and business planning efforts. Leverage insights from the field to recommend improvements to Verkada’s channel tools, incentives, and partner program offerings.
• Drive Awareness and Demand: Lead and participate in regional in-person and virtual events to grow Verkada’s brand awareness, build community, and strengthen relationships with key partner contacts and stakeholders.
• Operate Strategically and Tactically: Own the full lifecycle of partner engagement in your region—from onboarding and enablement to pipeline development and revenue realization.
• This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements and team collaboration. 

What You Bring

• Experience & Success: 5+ years of physical security sales or partner management experience with physical security integrators with a strong track record of building new business. Experience with Convergint is highly preferred. Recognition, such as President’s Club, is a plus.
• Strategic & Creative Thinking: A process-driven approach, complemented by innovative thinking to create scalable, partner-focused initiatives.
• Relationship-Builder: Ability to influence and engage across all levels—from partner sales reps to executive leadership.
• Technical Fluency: Comfortable navigating product discussions and sales operations. Proficiency in Salesforce, Excel, and business intelligence tools.
• Clear Communicator: Strong verbal and written communication skills with sharp attention to detail and a professional presence.
• Local to major city on the East Coast is required (North Carolina is preferred) Must be open to at least 50%+ travel across the U.S  to Convergint branch locations across the East coast, excluding, PA,MA, NJ, NY Area, GA, and FL. 

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend 
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.