MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

As a Staff Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and even Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

We are looking to speak to candidates who are based in Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Columbus, Dallas, Miami, Nashville, New York City, Philadelphia, Raleigh, Washington DC, Tysons for our hybrid working model.

Position Expectations

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances agility and process. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Act as a mentor to junior TPMs and lead by example
• Embody MongoDB's core values and leadership principles

The right candidate for this role will be

• Experienced with 10+ years of working in an engineering organization leading complex cross-functional technical programs
• Experienced with 5+ years of Software development background
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
• Familiar with MongoDB or a comparable technology

Nice to have!

• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 2263203305

Description:

The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.

We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.

The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.

Responsibilities:

• Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
• Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
• Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
• Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
• Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
• Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
• Ensure policies and procedures align with regulatory, security, and internal control requirements
• Support internal and external audits by maintaining complete, accurate, and accessible documentation
• Translate audit findings and regulatory changes into actionable policy program updates
• Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
• Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
• Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience

Requirements:

• 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
• Experience creating and managing policy and procedure programs or governance frameworks
• Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
• Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
• Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
• Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
• Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
• Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
• A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success

Responsibilities & Expectations

• You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
• You don't just track tasks; you own the success of the program

Scope & Complexity

• The scope is horizontal and impacts multiple departments across MongoDB
• Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap

Authority & Impact

• You have the authority to manage the timelines and execution steps of your assigned programs
• Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations

Expertise

• You will develop deep expertise in compliance and audit operations
• You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements

Leadership

• Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1273402887

At Tend, we do dentistry differently — and that includes how we run our revenue cycle. The RCM Operations Manager plays a critical role in translating revenue cycle strategy into day-to-day execution by owning the operational performance of eligibility, billing, payment posting, insurance and patient AR, and credits and balancing. This role is a hands-on operational leader who partners closely with Operations, Member Experience, and IT to ensure revenue cycle systems, workflows, and controls are working as designed — delivering accurate billing, strong cash flow, and a seamless, high-trust member experience.

What You’ll Do

• Own the end-to-end operational performance of core revenue cycle functions
• Serve as a key operational partner to Operations, Member Experience, and Engineering to ensure revenue cycle workflows align with studio operations and member-facing processes
• Lead the implementation and optimization of RCM systems, tools, and workflow changes, ensuring strong adoption and operational readiness
• Develop, maintain, and enforce standard operating procedures that drive consistency, accuracy, and scalability across the revenue cycle
• Monitor operational performance and key revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and reduce member friction
• Partner with IT and Engineering teams to define requirements, test enhancements, and resolve system issues impacting revenue cycle outcomes
• Identify breakdowns and inefficiencies across eligibility, billing, posting, AR, and credits; drive root-cause analysis and corrective action
• Support automation and process improvement initiatives that reduce manual work, improve accuracy, and enable scale
• Coach, support, and develop team members to ensure high-quality execution and accountability

Who You Are

Tend Values

• Tend to Others: You focus on outcomes that matter — improving revenue performance, accuracy, and studio experience — and follow through to ensure changes actually deliver results.
• Embrace Our Differences: You listen to and respect the perspectives of studio teams, field leaders, and RCM partners, using those insights to create solutions that work across diverse environments.
• Be Brave Enough to Lead: You’re willing to surface problems, challenge ineffective processes, and advocate for better ways of working — even when it’s uncomfortable.
• Savor the Ride: You bring energy and positivity to change initiatives, helping teams stay motivated, connected, and committed through transitions.
• Rooted in Growth: You seek feedback, reflect on your impact, and continuously evolve your approach to be more effective as a leader and partner.

Role-Based Competencies

• Move with Purpose: You take initiative in the field, stepping in quickly to support studios during system changes, solve problems in real time, and keep implementations moving forward.
• Create Clarity and Direction: You organize complex rollouts, training schedules, and multi-studio priorities in a way that gives teams confidence and keeps everyone moving toward the same outcomes.
• Make It Make Sense: You translate systems, workflows, and expectations into clear, practical guidance that studios and RCM teams can easily understand and apply.

What You Have

• 6+ years of experience in revenue cycle management, including hands-on expertise in eligibility, billing, posting, insurance AR, patient AR, and credit balance resolution
• Proven experience managing or overseeing revenue cycle operations in a multi-location healthcare or dental environment
• Strong understanding of how revenue cycle workflows intersect with studio operations and member experience
• Experience partnering cross-functionally with Operations, Member Experience, IT, and Finance.
• Demonstrated ability to develop, implement, and maintain SOPs that drive consistency and operational excellence
• Experience supporting system implementations, enhancements, or automation initiatives within the revenue cycle
• Strong analytical and problem-solving skills, with the ability to use data to identify risks and improvement opportunities
• Clear, confident communicator who can explain complex workflows and system behavior in a practical, approachable way
• Highly organized, with the ability to manage multiple workstreams and priorities in a dynamic, growth-oriented environment

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - 401(k) plan because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.
• 💸 Bonus Eligible - Annual bonus based on company and individual performance

#LI-Hybrid

About the Opportunity

Our commercial team is growing and looking for a Clinical Account Manager based in Nashville/Raleigh
to help support our growth. You will play a critical role in supporting Cleerly’s growth and
success of current clients/partners by making sure they understand our product offerings and
helping patients get Cleerly scans. Reporting to the Regional Director of Sales, this role will be
working with clinical partners to find expansion opportunities as well as to provide ongoing
clinical education to grow existing Cleerly accounts.

You will be responsible for identifying growth opportunities, maintaining relationships with
existing high-value partners, and representing Cleerly as a leader in the industry to positively
impact the lives of millions. The ideal candidate is highly motivated, has a clinical background, is
client focused, result-oriented, and mission-driven. You will work with clinics to ensure that they
are extremely successful with Cleerly’s cardiovascular diagnostic technology by proactively
supporting, educating, and providing high customer satisfaction. This is a customer- facing role
with a primary focus on spending time with customers including Cardiologists. This is a
field-based role, but you must be based in or near Nashville/Raleigh, as it will be a key market in
your assigned territory. 

Responsibilities

• Manage and maintain relationships with clinical partners to make sure they understand
  Cleerly and how Cleerly helps Providers in their treatment decisions for patients.

• Account development - Experience building and supporting strong clinical programs is
  preferred.

• Clinical / technical proficiency - Quick learner able to grasp new clinical/technical
  information and then disseminate to customers.

• Develop relationships with key account stakeholders, to include admin, admin support,
  key cardiologists, key referring physician practices, and key strategic personnel to drive
  awareness of Cleerly’s offerings and promote adoption.

• Customer-focused mentality.

• Drive new product and technology introductions for existing customers.

• Develop a qualified lead funnel within the existing base. Regular activities consist of
  formal presentations, peer-to-peer education, new physician training, and driving
  physician education.

• Use Salesforce.com to manage administrative tasks.

• Travel to various provider sites within a territory 50-80% of the time including the following states: NC, TN

Requirements

• Degree from accredited college/university.
• 5+ years of related sales or clinical experience (PA, NP, DNP or RN).
• Prior experience in medical device, cardiology pharmaceuticals, cardiology
  radio-pharmaceuticals, hospital, or medical software is highly desired.
• Highly coachable with the ability to learn and communicate complex programs and value
  propositions.
• Strong interpersonal and relationship-building skills, polished communications, the ability
  to manage multiple customer and internal company interactions.
• Effective project management skills while embracing change and driving solutions in
  otherwise chaotic environments.
• Exceptional written and verbal communication skills.
• A hard-worker, self-motivator with can-do approach and bias for action.
• Highly responsive with the ability to interpret appropriate next step actions.
• Ability to collaborate cross-functionally with both internal and external stakeholders
  across a vast geographic region.
• Experience with introducing new cardiovascular technologies into hospitals is highly
  desired.
• Ability to accurately assess and understand different stakeholders needs/wants. Process
  cross functional agendas and adjust strategy to achieve desired outcomes.
• Grit, high integrity, values-based work ethic.

The base salary range for this role is aligned to market benchmarks and determined by experience, skills, and internal equity.

This role is eligible for annual On Target Commission, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $130,000 - $140,000
• Commission: $90,000
• TTC: $220,000 - $230,000

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement.

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Position Summary

The Product Manager is responsible for guiding assigned product lines throughout their lifecycle, from ideation to obsolescence. This role ensures that product strategy aligns with company goals and market needs while driving collaboration across Engineering, Sales, Operations, and Marketing. Product Managers act as product advocates, developing business cases, supporting new product introductions, and ensuring ongoing product success.

Key Responsibilities

• Managing assigned product lines throughout the full lifecycle, including planning, development, launch, growth, and end-of-life.
• Supporting product roadmap development and aligning requirements with overall company strategy.
• Conducting competitive analysis and validating market requirements in coordination with the Strategy and Sales teams.
• Developing product documentation, including business cases, technical requirements, guide specifications, and other sales tools.
• Collaborating with Engineering, Operations, Marketing, and Sales teams to ensure successful product development and market launch.
• Supporting Steering Committee reviews, R&D processes, and New Product Introduction deliverables.
• Assisting Sales and Marketing with product launch activities and providing ongoing product training and positioning support.
• Acting as a product ambassador, communicating roadmap updates and product performance to stakeholders.
• Monitoring product performance, analyzing data, and preparing reports for continuous improvement

Qualifications

• Bachelor’s degree in engineering, business, or a related technical field (or equivalent experience). MBA is a plus.
• Minimum 4 years of relevant experience in the power distribution equipment industry or a closely related field, preferably with switchgear.
• Technical knowledge of low voltage power distribution products, markets, and applications.
• Strong communication skills, ability to collaborate with cross-functional teams, and comfort working through ambiguity.
• Proficiency with Microsoft Office tools, particularly Word, Excel and PowerPoint.

Workplace Conditions

• Hybrid flexibility if located on-site or fully remote.
• Up to 25% travel may be required.

Compensation 

The salary range for this role is $91,200 -$135,200 per year, based on location, experience, and qualifications.

Location

This position is available in multiple locations, including Vancouver (CAN), Tualatin (OR), Franklin (TN), Fremont (CA), Jacksonville (FL), and Remote.

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Alternative Delivery Project Manager

We’re currently seeking a seasoned Alternative Delivery Project Manager to lead infrastructure projects using alternative delivery models such as Design-Build, Progressive Design-Build, Construction Manager/General Contractor (CM/GC), and Public-Private Partnerships (P3).

Location

This position will report to our Franklin or Nashville office and will operate on a hybrid work schedule

The Impact You'll Have

• Lead multidisciplinary teams through the full lifecycle of alternative delivery projects—from proposal and procurement through design, construction, and closeout
• Serve as the primary point of contact with clients, partners, and stakeholders
• Oversee procurement strategies, teaming agreements, and pursuit efforts including RFQs/RFPs, ATCs, and interviews
• Develop and manage project budgets, schedules, and risk registers
• Foster strong relationships with contractors, consultants, and public agencies to ensure seamless project execution
• Assist in guiding internal teams on alternative delivery best practices, contract mechanisms, and compliance requirements
• Identify and implement innovative delivery solutions that enhance project value and efficiency
• Coordinate with the Director of Alternative Delivery on tasks and other assigned duties

What You'll Need

• 12+ years of progressive experience in project management within the AEC industry, including significant involvement in alternative delivery projects
• Proven success managing infrastructure or transportation projects
• Understanding of alternative delivery models including Design-Build, Progressive Design-Build, CM/GC, and/or P3
• Strong business development and client engagement skills
• Exceptional leadership, communication, and negotiation capabilities
• PE License in Tennessee required, or the ability to obtain within the first 3 months of employment
• DBIA certification is a plus

#LI-MF1

Roadway Project Engineer I

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team in Tennessee! The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Ability to work independently within a design team to execute project work plans
• Be accountable for budgets and schedules provided by the Project Manager
• Mentor junior staff
• Interact with clients, agencies, and other project stakeholders

What You Will Need

• A minimum of 4 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner

#LI-MF1

Roadway Project Engineer II

We have an exciting career opportunity for a Project Engineer with our Civil Roadway team. The ideal candidate has experience with civil transportation design and comprehensive knowledge of roadway projects and developing plans in accordance with local DOT standards. 

Location

This position will report to our Franklin or Nashville office on a hybrid work schedule. 

The Impact You Will Have

• Work closely with senior staff to deliver transportation projects
• Work independently within a design team to execute project work plans
• Work closely with the Project Manager to ensure projects remain under budget and on schedule
• Mentor junior staff
• Interacting with clients, agencies, and other project stakeholders
• Contribute to Division strategic growth initiatives and collaborate on regional growth strategy
• Represent Benesch at industry and professional engagement events

What You Will Need

• A minimum of 6 years of diverse and progressive civil transportation design experience
• Licensed PE in the state of TN or able to obtain licensure through comity within one year
• B.S. Degree in Civil Engineering
• Experience working with public agencies, private entities and/or municipalities
• Progressive experience with developing plans specifications, and submissions per DOT standards and requirements
• Excellent communication and client relation skills
• Strong organizational skills with a track record for adhering to design budgets and schedules
• Advanced use of MicroStation and Geopak. OpenRoads Designer experience a plus
• Assure compliance with project CADD standards
• Ability to work independently and develop task deliverables in a complete and reviewable manner #LI-MF1

Structural Project Manager 

Our Tennessee division is looking to hire a Structural Project Manager. The ideal candidate will be a licensed PE in Tennessee, have a minimum of 10 years of experience and will work within a team of professionals designing and developing plans for bridge and retaining wall structures. We are looking for someone who is highly motivated, wants to work on complex and engaging projects, and desires increasing levels of responsibility. 

Location

The successful candidate will be given the option to work a hybrid work schedule in our Franklin or Nashville office. 

The Impact You Will Have

• Prepare and review structural and geometrical calculations for bridge design projects
• Manage the process of compiling and coordinating plans, specifications, cost estimates and pay items in accordance with TDOT standards
• Lead structural designers on bridge design projects
• Prepare and review plans, specifications, cost estimates, and reports necessary for bridge projects
• Work with clients in the development of scopes of work and fee estimate proposals
• Assume responsibility for assigned design calculation files and plans assuring adequate independent QC reviews on that work

What We Are Looking For

• B.S. Degree in Civil Engineering or related discipline required
• PE License in Tennessee or ability to obtain through reciprocity
• Minimum of 10 years of bridge design experience but 12 years of experience is preferred
• Experience working with TDOT and local municipalities
• Excellent communication and client relation skills
• Progressive experience with developing contracts and utilizing Bently CAD and design software
• Strong organization and leadership skills with a track record for adhering to design budgets and schedules
• Ability to perform complex analysis and design
• Ability to assemble a complete design package for assigned elements or projects

#LI-MF1

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter.

About the Role

Flexdrive is at the forefront of the autonomous vehicle (AV) revolution. As the Manager, AV Technical Operations, you will be the program leader responsible for establishing and scaling our internal AV technical service operations..

In this highly visible role, you will lead the design, launch, and ongoing performance of our internal AV service and maintenance operation. You will partner with our recruitment team to build the founding team of Technicians, help lead the development of a technical training and certification program, and create the definitive playbook for our AV repair operations.  Ultimately, you are accountable for the end-to-end performance of our service and repair program, ensuring maximum fleet readiness and building a highly capable technical workforce. 

Responsibilities:

• Strategic Build-Out & Infrastructure
  • Design the Service Standard: Lead the strategic launch of our internal service and repair program. Define the headcount models, shop layouts, tooling requirements, and operational workflows for high-efficiency maintenance operations.
  • Depot Launch Leadership: Act as the operational lead for new depot build-outs (both new construction and facility remodels). Collaborate with Real Estate and Construction teams to ensure maintenance bays, lifts, and HV charging infrastructure meet strict AV operational specifications.
  • Tooling & Supply Chain: Establish direct procurement channels and lifecycle management for heavy equipment (alignment racks, ADAS calibration fixtures) and specialized HV repair tooling.
• Technical Leadership, Recruiting & Training
  • Talent Acquisition & Recruiting: Partner with the People team to define the AV technician hiring profile. Develop the recruitment and retention strategy for our technical workforce, partnering closely with the Talent Acquisition team to execute on hiring goals, technician assessments, and onboarding.
  • Training & Certification Program: Help lead the development and implementation of a comprehensive technical training and certification program. Establish rigorous onboarding and training pathways that ensure all staff achieve and maintain 100% compliance with strict OEM, high-voltage (HV), and AV-specific repair certifications.
  • Continuous Development: Build the framework for ongoing technical development and recertification. Ensure the team's skills evolve alongside rapid hardware and software updates, creating a culture of continuous learning and safety.
  • Cross-Functional Technical Liaison: Serve as the primary operational and technical bridge between the service floor, internal engineering teams, and external AV/OEM partners to manage diagnostic escalations and hardware modifications.
• Fleet Maintenance Operations & Financial Performance
  • Operational Excellence: Own the fleet health metrics and program performance. Minimize VOR (Vehicle Off Road) time by optimizing shift schedules, parts availability, and work order prioritization.
  • OpEx Budget Management: Own the operational budget for the service and repair program. Track and optimize costs related to labor, tooling, and consumables to achieve targeted Cost Per Mile metrics.
  • Process Engineering: Develop, document, and continuously improve Standard Operating Procedures (SOPs) for the internal workforce, translating complex technical requirements into executable repair workflows for technicians.
  • Performance Management: Drive a data-led operation, holding the program accountable to strict KPIs regarding First-Time Fix Rate (FTFR), Cycle Time, and Cost Per Repair.
• Safety & Compliance
  • Safety Culture: Execute and continuously improve a safety-first Safety Management System (SMS) culture. Oversee High Voltage (HV) safety protocols (NFPA 70E), Lockout/Tagout (LOTO), and hazardous waste management..
  • Quality Assurance: Establish a comprehensive Quality Control (QC) framework with multi-stage inspection and validation protocols. Design quality gates including diagnostic scans, functional testing, and final vehicle readiness certification. Ensure 100% compliance with AV technical standards before vehicles return to autonomous service.

Experience:

• Experience: 5+ years of program management or operational leadership specifically within the Autonomous Vehicle (AV), Electric Vehicle (EV), or Advanced Mobility sectors.
• Recruiting & Talent Development: Demonstrated experience recruiting technical talent, building competency frameworks, and managing technical training programs for service/repair operations.
• Program Leadership: Proven ability to lead complex operations and influence cross-functional teams (Real Estate, HR, Engineering) to deliver on launch timelines.
• The "Builder" Mindset: Proven experience launching new service centers or maintenance facilities from scratch (not just running existing ones). Experience with facility layout, permitting, and equipment procurement is essential.
• Technical Depth: Solid understanding of AV sensor systems (lidar, radar, cameras), EV high-voltage systems, and automotive service operations. Sufficient technical depth to effectively lead a technical team, interpret performance data, and make informed operational decisions. This is a program leadership role—you will have Master Technicians and technical experts on your team to handle the hands-on technical work.
• Operational Rigor: Experience managing high-velocity operations using data. Proficiency with Fleet Management Systems (FMS), ticketing systems, and data visualization (Tableau/Excel).
• Travel: Ability to travel up to 50% of the time, particularly during peak depot launch phases.
• Bonus Points
  • Experience working with JLR (Jaguar Land Rover), Zeekr, or Hyundai AV platforms.
  • Certifications: ASE Master Technician (or proven experience managing and assessing ASE/OEM certified technicians), I-Car Certification, Six Sigma/Lean, or PMP.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $108,240 - $135,300. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Summary

At Pilot, we ingest over 7,000,000 transactions per year across more than 700 platforms — powered by a combination of expert human bookkeepers and AI agents working together. To support our fast-growing customer base, it's more important than ever to ensure that both our people and our automated systems can reliably access the data needed to produce accurate, high-quality financial reports.

We are hiring a Program Manager to support the Customer Operations teams. At Pilot, Customer Operations is responsible for delivering a high-value customer experience, producing high-quality month-end close accounting deliverables, and continuously improving processes through emerging technologies — including agentic AI.

This Program Manager is the key owner of all platform and financial data access processes at Pilot, for both human and AI-driven workflows. This person is process-oriented and thrives in problem-solving environments. You will work cross-functionally with our operations departments and with external platform partners to unblock access problems, document customer onboarding processes, and provide clear guidance to our operations team and AI systems on how to onboard customers and connect institutions to Pilot.

Key Responsibilities

• Manage admin console accounts and platform credentials, ensuring seamless access for both human operators and AI agents
• Work with external platforms to resolve access and integration issues across manual and automated workflows
• Produce and maintain accurate onboarding instructions for our customers
• Create and update internal documentation covering access provisioning, sync processes, and risk mitigation
• Maintain access- and platform-related ticketing queues, identifying patterns that could be resolved through automation
• Develop workflows and guardrails for accessing new institutions in compliance with Pilot guidelines
• Support and expand automation for platform onboarding, partnering with engineering and AI teams to reduce manual steps over time

About You

• Bachelor's degree or equivalent experience and 5+ years of relevant work experience in accounting/finance platform management, customer success, customer onboarding, or program management
• Systems thinker who can independently carry out rigorous, actionable analysis — and translate findings into processes that work for humans and machines alike
• Research-focused, with the ability to dive deep into complex platform access and integration problems
• Exceptional communication skills, with the ability to create clear, easy-to-follow processes for customers, internal users, and technical teams building AI tooling
• Genuine curiosity about AI and automation, with a willingness to actively experiment with agentic workflows — not just observe them
• Comfortable navigating ambiguity in a fast-paced, rapidly evolving environment where the line between human and AI work is shifting

About Pilot

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock.  Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene.  Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.

Why Pilot?

• We invest in our employees’ development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Modern Health, Headspace, One Medical, Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents – 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $62,000- $84,000 in Nashville, TN. Final offer amounts depend on multiple factors such as candidate experience and expertise, geographic location, total compensation, and market data. In addition to cash pay, full-time regular positions are eligible for equity, 401(k), health benefits, and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. You may view all of Pilot’s recruiting notices here, including our EEO policy, information about requesting a reasonable accommodation in the job application process, recruitment agency policy, recruitment scam notice, and important E-Verify information. You may view our job candidate privacy policy here.

About the Opportunity

Cleerly is seeking a Senior Client Success Manager to own and manage client relationships within a defined territory. This role will serve as the day-to-day liaison for healthcare clients—ensuring successful onboarding, driving adoption, addressing concerns, and promoting long-term satisfaction and expansion.

The ideal candidate will have experience in healthcare or health tech, demonstrate strong communication and relationship-building skills, and bring a data-driven mindset to proactively manage client health and success.

About the Team

The Client Success role is pivotal in ensuring strong, long-lasting relationships with our clients. This position is responsible for managing day-to-day communication, acting as the main liaison between the client and our internal teams. By owning the client relationship, the Client Success Managers ensure that all client needs, concerns, and goals are addressed in a timely and effective manner. They represent the client's voice internally, advocating for their interests and ensuring alignment with our company’s objectives.

This role reports directly to the VP of Client Success and works daily with Implementation, Sales, and Product amongst other teams. 

Responsibilities

Client Ownership & Relationship Management

• Serve as the primary point of contact for clients within the assigned territory
• Build strong, trusting relationships with clinical and administrative leaders at hospitals, imaging centers, and cardiology practices
• Conduct regular business reviews, utilization assessments, and check-ins to ensure client satisfaction and retention
• Meet key performance indicators (KPIs) for the Client Success team, including Net Promoter Score (NPS), client retention (volume, logo), and referenceability. Use data-driven insights to continuously improve client success initiatives and enhance client satisfaction

Onboarding & Adoption

• Partner with Client Services and Implementation teams to ensure seamless onboarding and launch of Cleerly solutions
• Drive initial and ongoing adoption through best practices, education, and alignment with client goals
  
  

Client Health Monitoring

• Track key client metrics (utilization, turnaround times, NPS, etc.) and proactively identify and resolve risks to success
• Leverage internal data to provide strategic insights to clients and recommend workflow enhancements

Retention & Growth

• Collaborate with Sales and Partnerships to identify opportunities for renewals, upsells, and expansion
• Champion the voice of the customer internally, contributing feedback to product and service teams

Cross-Functional Collaboration

• Act as the bridge between clients and internal teams (Sales, Product, Clinical, Marketing) to ensure alignment and excellence in service
• Support pilots and product rollouts specific to your territory’s client base
  
  

Requirements

• Bachelor’s degree; background in healthcare, life sciences, or business is preferred
• 7 + years of experience in client success, account management—preferably in a healthcare or SaaS environment
• Experience working directly with health systems, cardiology groups, or outpatient imaging centers is highly desirable. 
• Startup (Series A-C) experience preferred, not required.
• Exceptional communication, interpersonal, and problem-solving skills
• Self-starter with strong organizational skills and the ability to manage multiple accounts with minimal supervision
• Familiarity with CRM platforms (Salesforce preferred) and data dashboards (e.g., Tableau or Looker)
• Willingness to travel within the territory (up to 40%)
• Spanish speaking is a plus but not required

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $135,000-145,000
• TTC: $155,250-166,750

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.

The application window will be open until at least May 15th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people

Role Description

As the Engineering Vendor Manager, you will ensure the network design is reliable and efficient by reviewing existing designs, playing an integral role in future designs, and general engineering activities including troubleshooting and plant maintenance input. In this role you will ensure the engineering design follows the GFiber Standards and Architecture while managing the general engineering portfolio and ensure that our network is logical and protected. Additionally, you will perform critical tasks that maintain and improve the general design, and will take the technical lead in ensuring reliable and efficient designs propel our forward build. You like being with the TechOps team, executing complex projects that bring internet access to people.

In this role, you'll:

• Manage the planning and performance of tasks that support ongoing engineering. Implement the GFiber Standards and architectural practices that meet GFiber’s service requirements and roadmap system upgrades and communicate progress and activities to internal stakeholders. 
• Support and lead implementation of the growing fiber to the home network infrastructure for new build and customer installation efforts. Perform new plant design and configuration control of existing plant.
• Review engineering designs and either validate or correct those designs. Ensure the designs are constructible and deployable for OSP Forward Build teams.
• Manage local engineering vendor staff, maintain existing plant configuration control, revise and track documentation, and track contractor performance including billing against budget and contract. Supervise engineering vendors of internal GFiber teams and external vendors and contribute to work standards/best practices.
• Support in coordination of outside plant moves/changes due to civil works projects. Write training design documents that specify the operation and interoperability of core fiber to the home network architecture components, and collaborate with other team members and groups to identify and develop scalable network designs, solutions and policy recommendations relevant to a large fiber to the home access network.

At a minimum we'd like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent practical experience.
• 5 years experience in network operations, engineering, construction and/or maintenance roles.
• Experience in managing engineering efficiency and process improvements for an organization.
• Experience managing telecommunication engineering infrastructure, Fiber to the Home/Plant (FFTx) design, operations, and/or outside plant (OSP) projects.

It's preferred if you have:

• Experience managing vendor engineering resources.
• Demonstrated experience in evaluating network engineering, network design planning and plant configuration control.
• Working knowledge of fiber inventory management and assignment systems.
• Experience managing complex projects involving team members from multiple disciplines.

The US base salary range for this full-time position is between $114,400 - $125,800 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

Location: Remote (U.S. or Canada)

Type: US Applicants – Full-Time; Canadian Applicants – Independent Contractor

About Human Agency

We're scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don't insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients' missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it, and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

The economic landscape is shifting in ways that demand a new kind of investment discipline. AI is not simply transforming industries — it is redrawing the boundaries of value itself. Political instability, labor displacement, structural economic shifts, and the concentration of technological power are creating conditions that most funds are ill-equipped to navigate. We are building one that is.

Human Agency is developing a fund with a single, clear thesis: how do we maximize the likelihood of real value twenty years from now, in a world being reshaped by AI? We have the conviction and the framework. We are looking for an experienced fund manager to bring the capital, the LP relationships, and the investment discipline needed to make it real.

As AI Resilience Fund Manager, you will build and run this fund from the ground up. This is a founding role — you will shape the portfolio strategy, lead fundraising, and execute investments across asset classes with a 20-year horizon. You will work closely with Human Agency's leadership team to refine the thesis as the landscape evolves and serve as a trusted advisor to fund investors navigating an uncertain economic future.

What You'll Do

• Build and manage a fund focused on investments resilient to AI disruption, political instability, and structural economic shifts
• Develop and own the investment thesis and portfolio strategy with a 20-year horizon
• Lead capital raising from day one — sourcing, cultivating, and closing LP relationships is the core of this role
• Source, evaluate, and execute investments across asset classes aligned with the resilience thesis
• Advise fund investors on risk-adjusted positioning for an AI-transformed economy
• Partner with Human Agency leadership to continuously refine and evolve the thesis as the landscape shifts

What We're Looking For

Experience and Skills

• Deep experience in fund management, venture capital, private equity, or institutional investing
• An established network of potential LPs and co-investors — you have raised capital and can do it again
• Practical, informed conviction around AI's transformative and disruptive potential — not theoretical
• Long-term investment orientation — you are building a portfolio for 2045, not optimizing for next quarter

Mindset and Traits

• Exceptional integrity and trustworthiness — this role requires an extraordinary level of trust from investors and partners alike
• Builder mentality — this fund does not exist yet, and you are the one who will bring it into the world
• Comfort with ambiguity and a long time horizon — you make principled decisions in an environment that does not offer easy answers

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

RES is seeking a Client Solutions Manager that will market integrated delivery projects directly to prospects and clients in mitigation, water quality, and resilience. The position is vital to the region’s sales and business development function and promotes RES solutions throughout the Southeast region. You’ll serve as the face of RES to clients, agencies, and industry partners, helping identify and close opportunities for ecological restoration, water quality, and resilience solutions. This role blends relationship-building, strategic planning, and technical insight to position RES as a trusted advisor and industry leader. The position can be located in Nashville, TN or remotely in the state of Tennessee. 

Why You’ll Love This Job

• You’ll be on the front lines of delivering real environmental results—through deals that matter.
• You’ll collaborate with dynamic internal teams—from design and regulatory to finance and construction—to bring projects to life.
• You’ll grow your professional network while engaging public agencies, private developers, consultants, and non-profits.
• You’ll represent RES at conferences and industry forums, becoming a key voice in restoration innovation

A Day in the Life

You’ll work closely with land, regulatory, design, and project teams to pursue and win business opportunities in your assigned market. This includes identifying qualified leads, managing external relationships, and leading proposal development and deal structuring. You’ll track permitting timelines, understand deal components, manage cross-functional resources, and represent RES during key client meetings and industry events.

From guiding internal teams on project pursuit strategy to presenting financial summaries to clients, you’ll be the connector between RES capabilities and market opportunities—bringing deals from idea to execution.

Expect to travel regionally to visit project sites, meet with regulators and clients, and represent RES at conferences and partner events.

We would love to talk to you if you have many of the following:

• BS/BA in Environmental Science, Business, Engineering, or related field
• 3+ years of experience in a related industry, dealing with complex solutions with multi-year sales cycle and multiple stakeholders
• Experience assessing and managing project timelines, identifying risks, and aligning teams to meet deliverables
• Experience interpreting financial models and communicating financial health of deals
• Experience with contracts and key provisions; legal awareness in deal structuring

You will thrive in this position if you:

• Love building lasting relationships and solving complex client challenges
• Are comfortable presenting to both technical and non-technical audiences
• Communicate clearly in writing and in person—and know when to bring in the right internal experts
• Can read the room, adapt your approach, and keep pushing forward with resilience and urgency

What Will Make You Stand Out

• Experience with relevant environmental regulations and permits/approvals (e.g. CWA 404/402/401, NWP/IP, NPDES, ESA)
• PMP or advanced training in project or deal management
• Knowledge of stream/wetland design and construction methods
• Relationships with local, state, and federal regulators in your region
• Experience in the review and preparation of regulatory documents and deliverables and responding to agency comments
• Experience with science, design and/or construction of wetlands

Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America.

• We are known for putting community partnerships first, and are the only renewable energy company in the U.S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery.

• We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality.

• Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities.

By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. 

Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description

Position: Renewable Operations Center Operator– Solar PV  

Location: Nashville, TN (Onsite – Remote Operations Center)

Overview: The Remote Operations Specialist is responsible for the real-time monitoring, control, and operational compliance of utility-scale solar PV power plants from a NERC GOP-2 compliant Remote Operations Center (ROC). This role supports grid reliability, plant availability, safe operations, and regulatory compliance across a geographically diverse solar portfolio.
The position functions as a front-line system operator, coordinating with Balancing Authorities (BAs), Transmission Operators (TOPs), Field O&M teams, Asset Management, and Engineering to ensure plants are operated safely, reliably, and in full compliance with NERC Reliability Standards.

Why Join Us

• Be part of the setting up of a modern NERC compliant ROC
• Operate critical utility-scale solar assets in a NERC-compliant control room
• Play a direct role in supporting grid reliability and clean energy integration
• Gain hands-on experience in real-time grid and plant operations
• Build skills in data analytics and Power BI reporting
• Work a structured DuPont schedule with built-in extended time off
• Grow into senior operations, compliance, or performance engineering roles

Main Responsibilities: 

Real-Time Operations & Monitoring

• Monitor and operate solar PV plants using SCADA, EMS, and plant monitoring platforms
• Execute remote switching, curtailments, inverter setpoint changes, and plant controls in accordance with approved operating procedures
• Respond to dispatch instructions and operational directives from Balancing Authority and Transmission Operator
• Identify, diagnose, and escalate plant alarms, outages, and abnormal operating conditions
• Maintain real-time situational awareness of plant status, weather conditions, grid constraints, and interconnection limits

NERC Compliance & Grid Operations

• Perform operational duties in alignment with NERC and GOP-2 standards
• Execute and document operator communications using three-part communication protocols where required
• Maintain accurate and timely event logs, switching records, and operational documentation
• Support disturbance reporting, event classification, and evidence retention
• Participate in compliance drills, simulations, and internal readiness exercises
• Support internal and external NERC audits by providing operational records and evidence

Incident & Event Management

• Lead initial response to forced outages, inverter trips, grid events, and weather-related incidents
• Coordinate with Field O&M, OEMs, EPCs, and internal engineering teams during events
• Escalate issues per defined incident response procedures
• Support post-event reviews and corrective action tracking

Performance Analytics & Reporting

• In addition to real-time operations, this role encourages learning and hands-on exposure to data analysis and reporting
• Support operational and performance reporting by:
• Extracting data from SCADA systems, monitoring platforms, and event logs
• Developing and maintaining dashboards and reports using Microsoft Power BI
• Collaborate with Performance Engineering, Asset Management, and Compliance teams to:
• Analyze trends in outages, curtailments, alarms, and availability
• Improve operational insights, reporting automation, and decision-making
• This role offers a growth pathway into operations analytics, performance engineering, or compliance support

Work Schedule & Environment

• This position is based at a 24×7, 365-day Remote Operations Center (ROC) in Nashville, TN.
• Staff work on a rotating DuPont shift schedule, commonly used in utility and control room environments.

DuPont Shift Structure (Typical):

• Rotating 12-hour day and night shifts
• Multi-week repeating cycle that generally includes:
• Multiple consecutive day shifts
• Multiple consecutive night shifts
• Short recovery breaks
• A built-in extended rest period (typically 7 consecutive days off)
• Shift handovers are critical and include plant status, open incidents, grid constraints, and compliance-sensitive activities
• Must be comfortable working nights, weekends, and holidays as part of a rotating schedule

Qualifications: 

• Bachelor’s degree in Engineering, Renewable Energy, or related technical discipline
  OR equivalent relevant experience.c
• Minimum 1–3 years of experience working in a technical call center or operations center role.

Operational Readiness Requirements

Candidates without prior NERC or control room experience must:

• Complete internal ROC onboarding and operations training program
• Complete NERC fundamentals training within 6–12 months
• Demonstrate proficiency in:
• Event logging and documentation discipline
• Operator communication protocols
• Shift handover procedures
• Incident escalation workflows

Preferred (But Not Required)

• Exposure to grid operations or interconnection requirements
• Familiarity with outage coordination
• Experience building reports or dashboards in Power BI
• Experience analyzing SCADA data
• • Demonstrated familiarity with:
  • SCADA or plant monitoring platforms
  • Solar plant metrics

Key Competencies

• Strong situational awareness and decision-making under pressure
• Clear verbal and written communication during normal and emergency operations
• High attention to detail and procedural discipline
• Collaborative mindset across operations, engineering, and compliance teams
• Commitment to safety, reliability, and regulatory compliance

Our interview process:

A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process.

1. Introductory Interview with our recruiter
2. Hiring Manager Interview to dive into technical skills and behavioral questions
3. Panel Interview to assess cross-functional skills and dive deeper into technical skills
4. Executive Interview to answer high-level questions about SRC and the team

For Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic, entrepreneurial work environment.

Responsibilities: 

• Project Collaboration: You'll collaborate closely with Project Managers, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the next generation's talents.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Qualifications:

• Bachelor’s Degree in Civil Engineering
• EIT preferred 
• 4 plus years of related experience

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Job Description:

As a Project Manager for Atwell's Civil Engineering group, you'll dive into diverse projects of varying sizes and complexities. This is your chance to shape your career in a dynamic and entrepreneurial work environment.

Responsibilities:

• Project Collaboration: You'll collaborate closely with production team, assisting them in drafting, reviewing, and finalizing preliminary and final site plans and construction documents.
• Data Maestro: Dive into project survey data to analyze existing site conditions, examining legal descriptions, ALTA surveys, easement documents, and condo documents. You'll be the go-to expert for all things data-related.
• Mentorship and Guidance: Take on a leadership role by guiding and assisting junior staff. Ensure that project-based tasks are executed accurately and efficiently, nurturing the talents of the next generation.
• Technical Guru: Utilize your engineering prowess to prepare a wide range of reports, opinions, and recommendations. From hydrology/hydraulic studies to project schedules and storm sewer reports, your technical skills will shine.
• Construction Support: Provide essential construction-related services and direct junior team members. From permit applications to quantity estimates, you'll play a pivotal role in turning plans into reality.
• Engineering Software Whiz: You'll be a pro with AutoCAD Civil 3D and various engineering software packages. Your expertise will ensure that assignments are completed on time and within budget.
• Future-Ready: This role isn't just about today; it's about tomorrow. Develop your Project Manager skills through training and mentoring, with the potential to grow into a Project Manager role.

Join us at Atwell, where your career's growth potential knows no bounds.

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

Are you a seasoned leader with a passion for surveying excellence? As the guiding force behind our survey projects, your expertise will shape our future.

Responsibilities: 

• Strategic Planning: Develop and execute an annual Project Manager Business Plan, guiding our survey efforts towards excellence.
• Client Collaboration: Collaborate closely with clients and management to define project objectives and create comprehensive proposals.
• Contractual Wizard: Ensure strong contractual relationships with clients, negotiating and securing signed agreements before project kick-off.
• Financial Stewardship: Manage project invoicing and accounts receivable collection, ensuring alignment with contractual agreements.
• Communication Catalyst: Foster internal communication, sharing information, and encouraging dialogue across teams, sectors, and our organization.
• Client Relationships: Cultivate strong client relationships, keeping them informed and addressing concerns promptly.
• Business Development: Drive growth through marketing support, presentations, proposal follow-ups, and nurturing client relationships.
• Project Documentation: Maintain efficient project documentation and collaboration via web-based software.
• Team Mentorship: Coach, counsel, and mentor team members, empowering their professional growth.
• Systematic Excellence: Maintain accurate project inputs, ensuring adherence to our quality standards.
• Continuous Learning: Stay updated with industry trends, attending workshops, reviewing publications, and participating in professional societies.
• Performance Pioneer: Achieve performance objectives, meeting or exceeding designated targets related to chargeability, invoicing ratio, revenue goals, and more.
• Technical Proficiency: Apply fundamental survey and engineering concepts independently as needed.
• Team Orchestrator: Assist in organizing the project team, assigning responsibilities, and collaborating with sub-consultants when necessary.
• Analytical Insight: Analyze project information and trends, intervening to ensure project objectives are met.
• Financial Guru: Contribute to financial objectives by managing budgets, schedules, expenditures, and invoicing.
• Results Reporter: Report project outcomes to management and provide insights for continuous improvement.
• Collaborative Maestro: Work with stakeholders to define timeframes, budgets, staffing, and project schedules.
• Team Player: Contribute to our team-oriented environment, achieving collective results.

Qualifications: 

• Excellent communication skills, both oral and written, with strong listening abilities.
• Proven experience in survey project management and leadership roles.
• Ability to independently apply fundamental engineering, environmental, land planning, and survey concepts.
• Strong organizational and time management skills to handle multiple projects and deadlines.
• Demonstrated ability to build and maintain relationships with clients and stakeholders.
• Strong business acumen and ability to contribute to business development efforts.
• Bachelor's degree in a related field (surveying, engineering, or similar) is required; advanced degree is a plus.
• Professional licensure/certification 

Join our team and be part of a company that values innovation, collaboration, and excellence. Together, we will make a difference in the surveying industry while advancing your career. 

Disclaimer 

While AI tools may support your application process, this role is built on human talent. Your judgment, experience, and character matter most, so we encourage you to showcase what makes you uniquely you.

Atwell does not accept unsolicited resumes from any 3rd party agencies. No fee will be paid to 3rd parties who submit unsolicited resumes to any Atwell employee. Resumes from approved vendors must be specifically requested by Atwell and approved by the Atwell Talent Acquisition Team.

#LI-WW1

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers.  This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

• Serve as the primary senior technical point of contact for enterprise and strategic accounts.
• Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
• Translate customer business and operational needs into scalable technical architectures and implementation plans.
• Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
• Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
• Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

• Build and maintain trusted relationships with senior executive and operational stakeholders.
• Support  executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
• Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
• Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
• Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
• Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

• Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
• Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
• Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

• Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
• Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
• Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
• Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
• Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

• 7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
• Preferred experience in financial services, healthcare/lifesciences, retail and consumer products.
• Proven track record of managing and delivering complex technical initiatives for enterprise customers.
• Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
• Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
• Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
• Ability to align technical solutions to strategic business outcomes and ROI.
• Executive-level communication skills with the ability to influence and advise senior stakeholders.
• Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
• Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
• Experience with contact center technology or customer experience platforms strongly preferred.
• Willingness to travel up to 25–30%.
• Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.
  
  

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. 

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year. 

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 01/16/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Transform Your Career

We deliver unparalleled opportunities for growth and career advancement. Our dynamic, entrepreneurial culture supports your journey every step of the way.

Embrace new challenges and deliver real value to some of the world’s most influential Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Work side by side with business leaders to solve complex client challenges and make a true impact. Love what you do as part of a diverse organization committed to collaboration and continuous learning.

THE TEAM – ENTERPRISE PERFORMANCE MANAGEMENT

Advise fast growing companies and well-known enterprises (both publicly traded and privately held) on a wide variety of transformational enterprise performance management (EPM) projects leveraging market leading tools such as OneStream XF, Oracle Hyperion, and Oracle EPM Cloud.  Team with leaders from across Highspring to provide fully integrated services to support clients in the office of the CFO, CAO, and CIO.

Your Impact

• As a Senior Consultant, you will be client-facing, responsible for translating clients’ business requirements into specific systems, applications or process designs for a variety of simple to complex CPM solutions and integrating architecture.
• Support the CPM practice in deal shaping, which includes discovery, demonstrations, and analysis.
• Translate clients’ processes and requirements into a CPM solution, including systems integrations and recommended ‘best of breed’ solutions.
• Prepare clients to use the OneStream solution by analyzing business and operations changes, defining and delivering training, and executing testing plans.
• Deliver on OneStream projects, meeting clients’ tactical and strategic requirements over a full project life cycle.
• Become fully engaged in deployment activities providing technical guidance to the project team and work with business and functions to map planning and budgeting, and reporting business requirements against OneStream applications leading practice design considerations.
• Manage customer relationships by providing support, answering questions, and resolving concerns and issues.
• Work with the project manager and project team by communicating essential information, obtaining team input, reviewing open issues and action items, contributing information to team meetings and reports, and using technology and tools as defined for each project.
• Continue to build expertise by participating in educational opportunities, self-study, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Deliver on projects in the areas of critical data, data management, data governance, dashboard monitoring, DQ dashboards, data controls, data lineage, and data mapping.
• Conduct interviews with client stakeholders to identify process and data challenges.
• Document and present findings to both technical and non-technical audiences.
• Develop analytical proof-of-concept prototypes and/ or deliver large-scale analytical platform implementations to fulfill clients’ tactical and strategic requirements.
• Develop business procedures and data management policies for ensuring data accuracy and control.
• Create model documentation, developing implementation roadmaps, and perform knowledge transfers.
• Deliver on OneStream projects including implementations, upgrades, enhancements, integrations and other special projects over a full project life cycle.
• Conduct operational assessments to analyze our client's current enterprise processes, organization, and technology environment in order to determine the optimal operating model, driving value through the CFO organization.
• Work with different groups within the organization (accounting, FP&A, and operations).
• Become fully engaged in deployment activities by providing technical guidance to project teams and developing material and conducting training for clients, technical, and non-technical audiences.

At a minimum, you will have:

• 2+ years of implementation experience with OneStream XF within professional services or industry.
• Close Consolidation and Budgeting process experience.
• Data management and/or data architecture experience.
• Experience presenting to CXO suite.
• Self-starter and able to function well as an individual or in a team.
• Ability and eagerness to constantly learn and teach others.
• Flexibility to travel up to 25%.

Preferably, you will have:

• Prior implementation experience with Hyperion and/or Host Analytics within professional services or industry.
• Bachelor’s degree in Accounting, Finance, Management Information Systems (MIS), IT, or related field.
• Knowledge of the cross-product interoperability of CP products and/or best practices.
• Demonstrated expertise in business analysis, decision-making and the ability to work with all levels of management.
• Demonstrated success with implementation of the following strategic methods: business process re-engineering (BPR), process improvement, business case development (including ROI calculations), quality and process frameworks, and organizational design.
• Six Sigma or PMP.
• Understanding of typical software development lifecycles (Waterfall, Agile) and their associated lifecycle artifacts.
• Experience in documenting and performing analysis of client environments including technology strategy, current technology architecture, organizational structure, and business processes.
• Experience with identifying and correcting for problems in imperfect data and processes.
• Experience with data conversions, interfaces/integrations, reporting, and customizations.

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What You’ll Do

Location: Remote with 80% travel to agency locations in the US
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies.
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As a Technical Account Manager, you will be a key player in deploying and supporting Axon’s software solutions directly within law enforcement agencies. You will leverage your expertise in Axon products and services to provide high-level technical support, manage complex deployments, and foster strong customer relationships. You will serve as the primary point of contact for your assigned agencies, handling major technical issues, driving software adoption, and acting as an advocate for the customer within Axon. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most. 

What You’ll Do

Location: On-site at Knoxville PD 4 days/week
Reports To: Manager of Technical Account Management Services

• Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services. 
• Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts. 
• Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations. 
• Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements. 
• Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption. 
• Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience. 
• Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs. 
• Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively. 
• Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly. 

What You Bring

• Education: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience. 
• Experience: 4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors. 
• Technical Expertise: Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications. 
• Customer Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers. 
• Cross-Functional Collaboration: Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements. 
• Problem Solving: Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce. 
• Technical Skills: Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage. 
• Data Analytics and Reporting: Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights. 
• Flexibility: Willingness to work onsite with customers and be available outside of normal business hours for critical issues. 
• Compliance: Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion. 
• Advanced Technical Skills: Experience building custom dashboards, writing SQL queries, and using advanced analytics tools. 
• Experience in Public Safety: Previous experience supporting or working with public safety or law enforcement agencies. 
• Certifications: Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus. 
• Law Enforcement Systems: Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable. 

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Silicon Ranch is a fully integrated provider of customized renewable energy, carbon, and battery storage solutions for a diverse set of partners across North America.

• We are known for putting community partnerships first, and are the only renewable energy company in the U.S. that owns and operates all of its solar ranches and has a 100% track record for successful delivery.

• We have the largest utility scale agrivoltaics portfolio in the country under Regenerative Energy®, our nationally recognized holistic approach to project design, construction, and land management. Our model incorporates regenerative ranching and other regenerative land management practices to restore livelihoods and soil health, biodiversity, and water quality.

• Through our subsidiary, Clearloop, we are able to help businesses of all sizes reclaim their carbon footprint with a direct investment in building new solar projects while also helping bring renewable energy and economic development to distressed communities.

By joining Silicon Ranch, you will be joining a team of experienced and dedicated individuals who have proven time and again that it is indeed possible to not only “make solar do more”, but to make the promise of carbon-free, renewable energy that benefits people right where it comes from a tangible, measurable, and replicable reality. 

Silicon Ranch is committed to creating a diverse and inclusive workplace that is reflective of the communities in which we work and serve. We are an equal opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description

Position: Associate/Sr. Associate, Project Finance

Location: Denver,CO or Nashville, TN (hybrid work schedule)

Overview: The primary responsibility will be to support the project financing lead’s efforts to facilitate and execute on tax equity and debt financings for the company’s portfolio of solar projects.

Main Responsibilities: 

• Coordinate all due diligence review and delivery with internal and external stakeholders; 

• Create and manage project finance data sites and closing checklists; 

• Update, maintain, and create internal reporting and tracking tools; 

• Coordinate closely with the numerous project stakeholders to track and manage project closings; 

• Update financial modeling assumptions 

• Review technical or legal documents at a high level, with more detail as experience grows 

• Manage and coordinate construction loan draw processes and milestone fundings with internal/external stakeholders         

Additional responsibilities and requirements include: 

• Prioritizes work in order to meet project goals and deadlines; 

• Other duties as assigned. 

The position will require heavy interaction and coordination with internal (engineering, project development, project management, counsel, accounting, etc.) and external (financing parties, insurance consultants, independent engineers, counsels, etc.) stakeholders. 

Candidates should possess demonstrated skill in partnering with external and internal stakeholders to execute on cross-functional workstreams, and be able to communicate complicated and technical points clearly both verbally and in writing. 

Qualifications: 

• Bachelor's Degree and/or 2-4 years of work experience in transaction, finance, or portfolio financing experience. 

• Helpful to have exposure/experience, or a strong desire to learn more about all aspects of the US solar renewable energy industry and US federal tax credit systems 

The ideal candidate will be able to demonstrate the following: 

• Excellent interpersonal skills – able to collaborate within your team and cross-functionally 

• Analytical problem solver 

• Intellectually curious 

• Self-motivated, self-starter who can work independently when necessary 

• Ability to manage multiple projects with competing priorities 

• Work well and professionally with others (relationship focused) 

• Embraces and enjoys a fast-paced environment with the opportunity to broaden areas of expertise over time 

• Process oriented 

Our interview process:

A typical interview process at Silicon Ranch might include the below stages. Please note that we may make changes to these steps as needed, and details will be provided to you early on in the process.

1. Introductory Interview with our recruiter
2. Hiring Manager Interview to dive into technical skills and behavioral questions
3. Panel Interview to assess cross-functional skills and dive deeper into technical skills
4. Executive Interview to answer high-level questions about SRC and the team

OVERVIEW:

Netradyne is seeking a highly motivated Customer Success Manager / Program Manager to own and operate the Amazon Relay Rewards program in the United States, while also supporting additional Amazon‑related programs and initiatives. This role is critical to ensuring successful execution, strong customer engagement, and cross‑functional alignment across Sales, Product, Operations, Support, and Finance.

The ideal candidate is a self‑starter with exceptional customer‑facing skills, strong program and project management discipline, and the ability to execute independently with minimal direction in a fast‑moving, high‑visibility environment.

ESSENTIAL FUNCTIONS:

Key Responsibilities

Relay Rewards Program Ownership

• Serve as the primary owner for the Amazon Relay Rewards program in the US, responsible for end‑to‑end execution, delivery, and operational excellence.
• Act as the day‑to‑day point of contact for Amazon stakeholders related to Relay Rewards, managing communications, escalations, and expectations.
• Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, installs, CS, billing, and support workflows.
• Track program performance, risks, and dependencies; proactively identify issues and drive resolution without requiring constant oversight.

Customer & Stakeholder Management

• Build and maintain strong, trusted relationships with Amazon program owners, operations leaders, and internal Netradyne teams.
• Lead customer‑facing meetings, status reviews, and program updates with confidence and professionalism.
• Represent the voice of the customer internally, ensuring Amazon requirements and expectations are clearly understood and executed.

Program & Project Management

• Own and maintain program plans, timelines, milestones, and action trackers across multiple concurrent Amazon initiatives.  
• Coordinate cross‑functional teams (Sales, CS, Product, Ops, Finance, Support) to deliver against program commitments.
• Ensure dependencies, risks, and blockers are surfaced early and driven to closure.
• Support new Amazon pilots, expansions, or operational initiatives beyond Relay Rewards as needed.

Operational Excellence & Execution

• Translate high‑level program goals into clear, actionable execution plans.
• Ensure operational processes scale effectively as program volume grows.
• Partner with internal teams to improve tooling, reporting, and workflows tied to Amazon programs.  
• Maintain high attention to detail across contracts, SLAs, program requirements, and operational handoffs.

QUALIFICATIONS:

• 7+ years of experience in Customer Success, Program Management, Project Management, or Enterprise Account Operations.
• Proven experience managing large, complex enterprise customers, ideally in a B2B SaaS, logistics, transportation, or technology environment.
• Strong customer‑facing presence with the ability to communicate clearly, confidently, and professionally at multiple levels.
• Demonstrated ability to self‑direct, prioritize, and execute in an ambiguous environment with minimal guidance.
• Excellent organizational skills with a track record of managing multiple workstreams simultaneously.
• Comfortable driving accountability across cross‑functional teams without direct authority.

Preferred Qualifications

• Experience supporting Amazon or similarly complex enterprise customers.
• Background in program launches, pilots, or large‑scale rollouts.
• Familiarity with logistics, fleet operations, safety technology, or incentive‑based programs.
• Experience working closely with Product and Engineering teams on customer‑driven initiatives.

EDUCATION:

• Bachelor’s degree required

Economic Package Includes: 

• Base Salary + annual bonus eligibility   
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT YOU’LL DO

As the Director of Nursing, you will be the senior nursing leader responsible for the performance, development, and strategic direction of a large (>250 RNs), remote, multi-speciality (oncology, CCM, palliative care) nursing workforce. Operating within a value-based cancer care navigation model, the Director of Nursing ensures that nursing practice is standardized, scalable, and aligned with the company's quality, member experience, and contractual performance goals. This is a high-impact role for a leader who thrives at the intersection of people leadership, systems thinking, and clinical accountability in a fast-paced environment. This role reports to our SVP of Clinical Innovation & Delivery Design.

KEY RESPONSIBILITIES

1. People Leadership & Workforce Management
1. Directly lead a team of Nursing Managers who oversee a team of Nursing Team Leads who supervise a team of 250 nurses and growing
2. Build and sustain a high-performance management layer capable of scaling with organizational growth.
3. Drive nurse engagement, retention, and professional development — including onboarding, competency assessment, continuing education, and performance management.
4. Partner with Workforce Management to align staffing models, capacity planning, and scheduling to caseload demand and care intensity.
2. Clinical Leadership & Practice Standards
1. Own the clinical integrity of nursing practice across the care model, ensuring alignment with evidence-based standards, regulatory requirements, accreditation (NCQA) standards, state and federal law, and organizational protocols.
2. Implement and continuously improve nursing workflows, nursing care protocols, and escalation pathways in partnership with our innovation & operational teams.
3. Serve as the clinical authority for nursing scope of practice, triage standards, and symptom management frameworks.
3. Operational Performance (in partnership with our operational team)
1. Accountable for nursing-specific KPIs including productivity, quality, response time adherence, escalation rates, care plan completion, and quality measure performance.
2. Identify operational bottlenecks, workflow inefficiencies, and capacity constraints; collaborate on improvement initiatives in partnership with operations, design, and product teams.
3. Contribute to the development and monitoring of dashboards and performance reporting tools that provide real-time visibility into nursing operations.
4. Support capacity modeling for new market launches, contract expansions, and care model evolution alongside workforce management
4. Quality, Safety & Compliance
1. Partner with our Quality & Training teams on nursing quality assurance programs, including clinical audits
2. Ensure compliance with applicable federal and state nursing regulations, licensing requirements, and accreditation standards across all markets.
5. Cross-Functional Partnership
1. Serve as the primary nursing voice in product development, technology roadmap discussions, and workflow design — ensuring that tools built for nurses reflect clinical realities and reduce burden.
2. Collaborate with data teams to translate nursing activity data into clinical insights and performance improvements.
3. Engage with Marketing teams to align nursing touchpoints with member satisfaction and engagement goals.
4. Partner with social work and provider leadership to ensure interdisciplinary care delivery is coordinated, safe, and outcomes-driven.
6. Strategic Planning & Organizational Development
1. Contribute to care delivery strategy as a member of the senior clinical leadership team.
2. Provide leadership visibility into nursing workforce trends, clinical risk areas, and operational scaling needs.

To hit the ground running, we expect you to have a proven track record in leadership and mentorship with experience in healthcare leading high-performing, non-exempt clinical employees. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and are often the first to step up, fix, and overcome them.

WHAT LEADS TO SUCCESS

People-first. Thyme Care’s mission and members matter to you deeply.
Credentials & Experience. Active unencumbered RN licensure; BSN required

• MSN or MBA, preferred
• OCN (Oncology Certified Nurse) or AOCN certification, preferred
• 10+ years of nursing experience, with at least 4+ years in a formal nursing leadership role (manager, director, or equivalent)
• Experience in a telehealth, virtual care, or tech-enabled care delivery

Demonstrated experience leading large, distributed nursing teams (100+ preferred)Deep knowledge of oncology nursing practice and complex chronic condition management.Proven track record of driving clinical quality outcomes in a value-based or risk-bearing care model.Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with non-clinical stakeholders (product, engineering, finance) in a matrixed organization.

Versatile. You’re a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You’ll ensure your team meets and exceeds the standards set while collaborating with the rest of the organization.
Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.
Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.
Coach. You know your team’s strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.
Proactive. You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

WHAT SUCCESS LOOKS LIKE AT YEAR ONE

• Nursing team operating with clearly defined performance standards, consistent workflows, and a high-functioning management layer.
• Measurable improvement in key nursing performance metrics
• Cross-functional partnerships with Product, Data Science, and Quality established and driving actionable outcomes.
• Retention and engagement benchmarks met or exceeded across the nursing workforce.
• Leadership presence felt across the team — nurses at all levels know who the DON is and what they stand for.

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $153,000-$180,000. The salary range could be lower or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

Overview

• Job Title - Intern
• Job Function - Internship (Human Resources, Accounting & Finance, IT, Engineering, and Marketing)
• Report to - Unit Manager of the Department

Job Purpose

Hankook’s Internship Program at Hankook North America, Nashville seeks driven and team-orientated students.  Our internship programs gives students the opportunity to integrate their academic knowledge with real world experience in order to provide students a solid foundation to build successful careers.  In addition, our internship program gives students the opportunity to secure employment with Hankook for entry-level associate opportunities.  These opportunities are in a variety of career fields including Human Resources, Accounting/Finance, Information Technology, Engineering and Marketing. 

Key Accountabilities

• Willingness to learn and make a contribution on the respective department the intern is assigned to
• Display professionalism and integrity
• Be an active contributor and provide input to improve company processes
• Be willing to complete a project under your respective managers guidance and brief the project to the company’s leadership team
• Any other duties/responsiblities as assigned by management.

Level of Accountabilities

• Intern
• Individual contributor

Core Competencies

• Willingness to learn in the intern’s field of study
• Good interpersonal skills
• Intermediate level computer skills with MS-Office

Qualifications

• Collegiate student in Junior year of school

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

S&B USA Construction (part of Shikun & Binui Group) is seeking a highly experienced Project Director – Design-Build Construction Manager (DBCM) to lead the successful delivery of large-scale transportation and infrastructure projects ranging from $500M to $2B+. This senior executive role will be responsible for overseeing all phases of progressive design-build and alternative delivery models (P3, DB, DBF, DBFOM), ensuring that projects meet budget, schedule, safety, quality, and stakeholder expectations. The DBCM will serve as the primary point of accountability in the field, managing construction from pre-construction through final acceptance, while coordinating closely with owners, partners, and internal teams.

The ideal candidate will have 15+ years of progressive experience in heavy civil/transportation construction, including at least 10 years in senior leadership roles (Project Director, COO, VP). A proven track record of delivering major infrastructure projects—particularly highways, interchanges, managed lanes, or rail—under alternative delivery and P3 models is essential. Strong knowledge of DOT standards (e.g., TDOT, GDOT, VDOT), project controls, Primavera P6, and digital construction tools is required. This role demands a collaborative leader with outstanding communication, risk management, and team development capabilities. An advanced degree in Civil Engineering or Construction Management is required; MBA or executive education is preferred.

Location & Travel

Primary assignment in the Mid-Atlantic and Southeast U.S., with potential relocation and/or travel depending on project location.

Why Join Us?

At S&B USA Construction, we are shaping the future of infrastructure delivery through innovation, collaboration, and a relentless focus on quality. This is a rare opportunity to lead some of the most transformative infrastructure projects in the U.S. while working alongside a global network of industry leaders.

Benefit Summary:

Medical Insurance, Dental Insurance, Vision Insurance, 401K Plan with 4 % company match, Life Insurance, Disability Insurance, Paid Time Off, Paid Holidays

Core Values:

Work Safely: Safety is our Culture

Deliver Return: Earning a fair profit increases our long-term value

Value People: Take Care of Employees and They Will Take Care of Clients

Act with Integrity: Honesty Builds Trust

Provide Solutions: Better Solutions Yield Greater Satisfaction

S&B USA Construction and all its affiliate companies are committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to S&B USA Construction. As part of the firm’s equal employment opportunity statement, S&B USA Construction will also take affirmative action to ensure that minorities, females, veterans, and qualified people with disabilities are considered for employment and promotional opportunities.

If a reasonable accommodation is needed for the interview process, please contact Human Resources at recruiting@shikunusa.com or Phone: 412-471-4200 ext. 1032

Agency Policy:  Please refer to our Agency Policy and disclaimer statement regarding resume submissions.  https://www.shikunusa.com/notice-to-staffing-agencies

#LI-LK1

As the Senior Manager, Enterprise Support, you will own the support experience for Checkr's enterprise customers, driving exceptional service delivery and building scalable support programs that differentiate us in the market. Reporting to the Director of Customer Support, you'll be responsible for enterprise escalations, white-glove support programs, and ensuring our largest customers receive world-class service that drives retention and expansion.

You'll work closely with Customer Success, Sales, and Product teams to translate enterprise customer needs into actionable support strategies. You'll build and lead a team of enterprise support specialists who serve as trusted advisors to our most strategic accounts, handling complex technical inquiries, managing escalations with urgency and expertise, and proactively identifying opportunities to improve the enterprise customer experience.

Our ideal candidate is an experienced enterprise support leader who understands the nuances of supporting complex B2B customers with high-touch service expectations. You have a proven track record of managing enterprise escalations, building premium support programs, and partnering cross-functionally to drive customer outcomes. You're data-driven, operationally excellent, and passionate about leveraging both human expertise and AI capabilities to deliver exceptional support at scale.

This role will require periodic travel (<25%) to connect with teams across Checkr office locations and to visit enterprise customers on-site.

Responsibilities

• Enterprise Support Excellence: Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
• Escalation Management: Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
• Team Leadership: Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
• Premium Support Programs: Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
• Cross-Functional Partnership: Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
• Voice of Customer: Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
• Operational Rigor: Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
• Process & Systems: Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
• AI Integration: Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
• Customer Retention: Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What You Bring

• 5+ years of experience in customer support leadership roles, with at least 3 years focused on enterprise B2B customers
• Direct management experience leading teams of 10-20+ support professionals in high-growth environments
• Enterprise support expertise: Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
• Escalation management: Proven track record of successfully managing high-stakes customer escalations and executive-level communications
• Required: Enterprise B2B SaaS experience with complex, technical products
• Preferred: Experience in HR tech, compliance, or background screening industries
• Cross-functional leadership: Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
• Operational excellence: Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
• Systems thinking: Experience building support processes, playbooks, and systems that scale with growth
• Technical acumen: Comfortable supporting technical products and working with engineering teams to resolve complex issues
• Communication skills: Exceptional written and verbal communication, with ability to interact confidently with C-level executives and enterprise stakeholders
• Change agent: Track record of driving continuous improvement and implementing new programs or technologies (including AI tools) in support environments
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

What You Get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend

Our Civil Group is looking to add an experienced Traveling Superintendent to their team.

Primary Responsibilities

• Oversee and supervise all field crew members including foreman, carpenters, laborers etc. and project operations
• Develop a project site logistics plan and work with project manager to determine method and sequencing of construction. Plans, directs, coordinates and budgets activities
• Develop and maintain good working relationships with owner, subcontractors, and vendors
• Communicate and promote safe working environment and company safety standards, with strong knowledge of OSHA regulations
• Must be able to read plans and have a strong knowledge of various DOT specifications and standards
• Confers with supervisory and engineering personnel and inspectors and suppliers of tools and materials to resolve construction problems and improve construction methods
• Schedule subcontractors in accordance to required work schedule, pump trucks and material deliveries, Inspect and verify the receipt or shipment of materials

Minimum Qualifications

• 5+ years' related experience with large scale civil construction project operations required
• Strong knowledge of dirt work, concrete foundation, caissons, and/or vertical drilling
• Proficient with Outlook, Excel, Word, and Heavy Job
• GPS knowledge
• Ability to read, understand, and interpret contract documents including drawings, specifications, scopes of work, and the project schedule
• Strong leadership and management skills
• OSHA 30-hour Card, preferred.  

Employment for this roles is subject to the terms of the applicable Collective Bargaining Agreement.

All candidates agree to complete an assessment for selection and pre-employment drug screen.
EOE/AA M/F/Disabled/Vet
#LI-LM1

About the role: 

As a Customer Success Partner at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

In this position, you will: 

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by
• Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
• Following internal processes to improve Customer's Health, Increase retention, Risk Mitigation
• Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
• Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Skills and Experience:

• 2+ years of experience in a startup environment
• Practical Knowledge of Construction or Engineering
• Experience working with complex, multi-divisional, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)

As we are willing to consider a wide range of experience levels for this position—and are considering a rather wide-ranging spectrum of factors in our evaluation (including, but not limited to, specific skills, prior experience (both in the position and otherwise), location, fit, and aptitude, and are willing to hire based upon a broad mix of the foregoing)—the compensation range for this position is quite broad, and we in good faith believe it to be anywhere between $90,000 and $115,000; provided, however, that we may ultimately pay more or less than this range depending upon circumstances we did not reasonably foresee when making this posting.

S&B USA, headquartered in Pittsburgh, PA, with multiple east coast regional offices is a leading infrastructure solutions company specializing in the development and construction of complex infrastructure projects, particularly through Alternative Delivery Partnerships. S&B USA offers comprehensive services, including project development, general contracting, self-performing construction, financing, and post-construction operations and maintenance. S&B USA is committed to innovation, sustainability, and community engagement, with a portfolio featuring mega projects like the Fargo-Moorhead Stormwater Diversion Channel in North Dakota and the PennDOT Major Bridge P3 Program across Pennsylvania.

What we are looking for:

S&B Construction is seeking an Estimating Manager with strong experience in the Heavy Highway / Heavy Civil industry.  The ideal candidate will bring a focus on project costs, construction means and methods, and innovative strategies to win bids.  

Extensive experience with alternative delivery methods - such as design-build, best value, CMGC/CMAR, and/or P3 is highly preferred. 

You will be joining a cohesive, experienced estimating team committed to consistency, accuracy, selectivity, and innovation.  We offer multiple opportunities to grow professionally, enhance your estimating skills, grow professionally, and increase your value within the construction industry.

Key attributes include strong technical and civil construction expertise, a positive attitude and solid work ethic, ability to work both independently and as a team player, reliability, humility and commitment to meeting deadlines.  

What you will do:  

• Thoroughly review and understand the project specifications and drawings.
• Exhibit a good understanding of how the owner pays for the Schedule of Values.
• Produce accurate take-offs and pricing of Heavy Highway / Heavy Civil components.
• Complete cost estimates on project from $10M to $500M+ price range.
• Solicit subcontractors and vendors for quotations.
• Prepare/manage Minority Participation matrix.
• Analyze self-perform activities versus subcontracted.
• Prepare/assist in creating construction schedules.
• Prepare/analyze equipment utilization schedule.
• Update databases with labor rates, vendor plug values and equipment rates.
• Complete cost estimates for assigned scopes of work on larger projects.
• Provide mentoring for less experienced estimators.
• Manage a group of assisting estimators.
• Exhibit good communication skills with internal staff, subcontractors, vendors, client representation, etc. maintaining ethical standards.
• Manage Joint Venture estimates.
• Identify risks and opportunities for projects.
• Coordinate quantity and cost comparison with Joint Venture Partners.

To be successful in this role:

Required:

• 4-year Engineering Degree or equivalent
• Estimating experience
• Technical training and /or related experience
• Advanced math and computer skills

Preferred:

• 10 years working in the field of Heavy Highway / Heavy Civil projects 
• Design Build/ P3 Experience 
• HCSS Heavy Bid, Microsoft products, Bluebeam, Smart Bid, Teams, Share Point, CADD, Viewpoint Vista & P6 
• Experience estimating all types of projects/contracts
• Experience supervising others

Benefit Summary:

Medical Insurance, Dental Insurance, Vision Insurance, 401K Plan with 4 % company match, Life Insurance, Disability Insurance, Paid Time Off, Paid Holidays

Core Values:

Work Safely: Safety is our Culture

Deliver Return: Earning a fair profit increases our long-term value

Value People: Take Care of Employees and They Will Take Care of Clients

Act with Integrity: Honesty Builds Trust

Provide Solutions: Better Solutions Yield Greater Satisfaction

S&B USA Construction and all its affiliate companies are committed to providing equal employment opportunities in all aspects of employment to qualified individuals without regard to the following criteria: race, color, national origin, religion, sex, pregnancy, sexual orientation, gender identity or expression, mental or physical disability, age, familial or marital status, ancestry, military status, veteran status or genetic information as well as any other prohibited criteria under any local, state or federal law applicable to S&B USA Construction. As part of the firm’s equal employment opportunity statement, S&B USA Construction will also take affirmative action to ensure that minorities, females, veterans, and qualified people with disabilities are considered for employment and promotional opportunities.

If a reasonable accommodation is needed for the interview process, please contact Human Resources at recruiting@shikunusa.com or Phone: 412-471-4200 ext. 1032

Agency Policy:  Please refer to our Agency Policy and disclaimer statement regarding resume submissions.  https://www.shikunusa.com/notice-to-staffing-agencies

#LI-LK1

Welcome to Vaco by Highspring – an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.  

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime. 

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees) 
• An Inc. 5000 fastest growing private company in America every year since 2007 

A Day in the Life 

Your CTO client just called.  She is in desperate need of an Application Developer, or maybe she needs an experienced Project Manager to lead a critical implementation.  As a Business Development manager, you will work with high caliber Recruiters to fulfill exciting project and direct-hire positions in the areas of information technology.  Positions may include and not be limited to: Application Development, Network Engineering, CIOs, CTOs, and more.  

Duties and Responsibilities 

• Sell complex, strategic IT solutions, staffing and consulting projects in your local market while cross-selling across national practices and sister offices. 
• Conduct prospecting activities including phone calls, “ad calls,” skills marketing, email, social media, in-person meetings, and other methods.  
• Establish and conduct client visits according to performance goals.  
• Actively develop and maintain a target account list. 
• Generate new job orders according to performance objectives.   
• Manage open job orders from intake to fulfillment.  
• Achieve performance objectives relating to activity and individual Gross Margin according to job level and line of business.   
• Consistently utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.  
• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.  
• The above statements describe the general nature and level of work only.  They are not an exhaustive list of all required responsibilities, duties, and skills.  Other duties may be added, or this description amended at any time. 

‘Best Place to Work’ Perks 

• True base salaries and uncapped commission plans that surpass industry standards. 
• Annual FIVE STAR vacations (we call it “Vatopia”) for meeting top tier performance goals. 
• World class training where Vaconians learn and exchange ideas.    
• Flexible PTO to take time off that fits your needs and supports your well-being.   
• Technology packages that include smart phone coverage, up-to-date equipment, and top tier online resources.   
• Comprehensive benefits including medical, dental, vision, 401k, fertility, pet insurance, life insurance, disability and more!     

Desired Competencies and Skills: 

• Communication: Speaks in a clear, concise, and confident manner; listens attentively.  
• Emotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others; able to read others.  
• Written Communication: Develops written communication that is clear, concise, grammatical, and engaging.  
• Adaptability: Responds to changes, delays, or unexpected events in a positive manner; adapts working style to best fit a given situation.   
• Leadership: Self-directed with an innate drive to succeed; accepts feedback with a desire for continuous improvement.   
• Relationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection.   
• Social Intelligence: Able to understand and manage interpersonal relationships.   
• Diligence: Able to effectively search for, organize, and evaluate information.  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education/Experience:  

• Bachelor’s Degree plus 2+ years’ technology sales and/or staffing experience.  
• Active and/or leading member of technology networking groups with proven success in technology sales or staffing.  
• Established reputation and network within the IT community in your respective market.  

Technical Skills:  

• Must have working knowledge of MS Office Suite 
• Experience with Bullhorn preferred. 

Basic Skills:  

• Able to work with a sense of urgency and meet tight deadlines; Organized, detailed, and results driven. 

Travel: 

<10% -Occasional travel to annual conference or client sites