Project Manager, Technology Operations

Job Summary: We are seeking a proactive and experienced operations project manager to drive operational excellence and support growth initiatives within our Technology organization. Reporting to senior management, this role will be pivotal in collaborating with cross-functional teams, streamlining processes, and ensuring successful project delivery.

Key Responsibilities:

• Collaborate with the Sr Mgr, Tech Ops and the CTO to continuously improve the operating model for the Technology organization.
• Develop and own detailed project plans, including milestones, timelines, and resource allocation.
• Build and manage performance dashboards to track project metrics and KPIs.
• Partner with the Sr Mgr, Tech Ops and business leaders on Technology’s Annual Planning.
• Manage a calendar of key activities throughout the year and assist administrative staff with event planning.
• Identify areas for process improvement and design and implement solutions.
• Ensure key meetings are well-managed and successful, e.g., quarterly business reviews, all-hands meetings, board meetings
• Coordinate with global teams, adapting to different time zones as necessary.
• Project Leadership for a few key programs that are impactful across the technology organization. Providing thought leadership on such programs and owning the end-to-end execution.
• Act as a primary point-of-contact for project stakeholders.
• Work with Technology managers and the Procurement team to enter and manage purchase requisitions

Qualifications:

• Able to work in the Hyderabad office 3 days a week.
• Bachelor's degree in business management, engineering, or related field.
• Minimum of 7 years of project management experience, preferably in technology or healthcare supply chain.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent communication skills, both verbal and written.
• Experience with Claude Code is a plus.
• Experience in global capability centers is advantageous.
• Certification in project management methodologies is a plus.

Skills and Abilities:

• Proficient with AI or possesses a hunger to become proficient.
• Can assist the Sr Mgr, Tech Ops with thought leadership and strategic project management.
• Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables.
• Ability to work cross-functionally and influence outcomes.
• Self-driven with strategic thinking and attention to detail.
• Understanding of business process environments and performance enhancement.
• Experience with reporting and dashboard tools such as Jira, Aha!, and Tableau is a plus.

Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational efficiency within a dynamic global organization. The ideal candidate will possess a proactive mindset, strong leadership skills, and a passion for continuous improvement.

Role - Senior Database Operations Engineer

Job Summary
Reporting to the Manager, Database Administration, the Senior Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Sr Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including:Backup and recovery ,Monitoring of data database capacity and performance ,Security and data access management ,Installations, upgrades, and patching ,Fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices

Required Qualifications

•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•5-8 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills

•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Role - Database Operations Engineer III

Job Summary Reporting to the Manager, Database Administration, the Database Operations Engineer will provide timely and quality database design, development, maintenance, and problem resolution services for internal and external customers. They will manage highly resilient corporate and cloud database infrastructure utilized by GHX DaaS/SaaS solutions. The Database Ops Engineer will work with various operational and development teams to plan, design and implement and support core database functionality that meets company initiatives with respect to performance, scalability, reliability, and adherence to operational policies and principles.

Roles and Responsibilities:

•Administration and management of GHX databases, including Backup and recovery Monitoring of data database capacity and performance Security and data access management
Installations, upgrades, and patching fail over server management
•Safeguard the company's data, tools and information systems by adhering to Operational and Security policies and procedures throughout the lifecycle of service delivery.
•24/7 monitoring, on-call support and troubleshooting database issues, provide operational feedback to development and release teams.
• Provide guidance and assistance to junior database engineers
• Collaborate with DB platform engineers on DB version and upgrades as well as best practices
Required Qualifications
•Bachelor’s degree from an accredited college in CS or related discipline or equivalent experience
•2-5 years’ experience in Database Administration
•In depth knowledge of at least one RDBMS platform or No-SQL platform DBs (ie MongoDB, MySQL, PostgreSQL, ElasticSearch, Redis, Oracle or SQL server) with familiarity and the ability to support additional platforms at a basic level
•Experience with hybrid and public cloud concepts
•Part of a support organization involved in implementation projects
•Proven ability to manage databases in a high transaction/high availability environment
•Experience with horizontal scaling and high availability technologies/concepts (ie Oracle RAC & Dataguard, SQL Server ‘Always On’)
•Hands-on experience with Solaris, UNIX, Linux, or Windows operating systems in a physical and/or virtual environment
•Experience with cloud hosted databases AWS preferred

Preferred Skills
•Strong critical thinking, analytical and problem-solving skills
•Interpersonal skills with a strong orientation towards customer service
•Excellent written and oral communications skills with demonstrated commitment to production of high-quality documentation
•Excellent team player with good experience working with departmental and cross functional teams

Role

We are looking for a Staff Software Development Engineer to join our Shared Platform Services team. This is a hybrid role based in Mohali / Hyderabad/ Bangalore/ , reporting to the Sr. Manager Software Engineering. Our Engineering team built the world's largest cloud security platform from the ground up, and we continue to scale. With more than 100 patents and extensive plans for enhancing services, our multitenant architecture has established us as the cloud security leader for over 15 million users worldwide. We invite you to bring your vision and passion to our team of architects and engineers who are enabling global organizations to harness speed and agility with a cloud-first strategy.

What you’ll do (Role Expectations)

• Lead the end-to-end design and development of large-scale, complex features for the Zscaler Client Connector Cloud Service, driving key technical initiatives from initial concept to final execution.
• Take full accountability for core product functionality, ensuring high performance, scalability, and seamless integration within the cloud ecosystem.
• Partner closely with Product Management, Development, and Cloud Operations teams to align on product vision and ensure a smooth, synchronized release lifecycle.
• Define robust deployment procedures and implement proactive monitoring and alerting systems to ensure the long-term stability and health of new features.
• Champion product excellence by troubleshooting critical customer issues and delivering high-quality, resilient code within a fast-paced, high-velocity environment.

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact.
• You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate.
• You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation.

What We’re Looking for (Minimum Qualifications)

• 5 years of hands-on experience specifically in developing web applications and microservices.
• Deep proficiency in Enterprise Java, Object-Oriented Analysis/Programming (OOA/OOP), and RESTful API architecture.
• Practical experience with RDBMS, specifically being "fluent" in SQL programming and writing Stored Procedures.
• Security Literacy: A solid understanding of Security, Authentication/Authorization, and encryption best practices.
• Experience in application development using Java, REST APIs, MySQL, and JQuery

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor’s degree in Computer Science, Computer Engineering, or a strictly related discipline.
• Advanced troubleshooting and root cause analysis skills using CPU and memory profilers to identify resource exhaustion issues
• Ability to write complex MySQL queries and generate reports based on business requirements

#LI-Hybrid
#LI-VV3

Sr. Systems Administrator

The Systems Administrator would report to the Manager of Systems Engineering performing functions related to the day-to-day operations of the infrastructure supporting the business including data center operations, hardware, operating systems, user administration, virtualization, and backups and recovery of the environment. This person would work closely with team members around the globe to provide 24x7 support including occasional on-call responsibilities. Sr. Systems Administrator must be able to work well with others, taking direction from team leads to complete his/her own projects, while acquiring information from the team as needed. This person would work to maintain the current environment and meet the needs of users on a day to day basis. The Sr. Systems Administrator will be able to solve problems injecting his/her own experience, assisting less experience team members to complete tasks and developing documentation for standard operating procedures.

Tasks Include:

• Helping to integrate hardware, software, network, process and as required
• Maintaining established Linux/Windows environment working tickets as required
• User and group management in LDAP and Windows AD
• Performing system builds and decommissions as required
• Patching of OS, firmware, BIOS of systems
• Maintenance of existing infrastructure services (DNS, LDAP, NTP, Monitoring, environment)
• Assisting in effort to integrate hardware, software, network, process and procedure from various business units
• Executing a plan for data center consolidation including system builds/tear downs, migration to different data center

Profile includes:

• Good Communication Skills
• Able to take direction
• Attention to detail

Required:

• 4+ years Linux, Unix (Solaris, AIX, Other) administration
• 1-2 years VMWare or other virtualization experience
• 1-2 Years shell scripting (bash, bsh, ksh, sed, awk), Perl, Ruby or Python or PowerShell
• 3+ years Windows and Domain Administration (2003-2012 R2)
• 3+ years TCP/IP
• 3+ years Hardware management (HP/Dell/Cisco UCS)
• 4+ years MS-Office (Word/Excel/Outlook/Lync or Skype For Business)
• Ability to lift 50lbs
• Ability to climb ladders as required

Desired:

• 1-2 years Citrix administration
• 1-2 years F5 load balancer administration
• 1-2 years backup administration (Netbackup, Networker, Bacula)

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Senior Manager – European / EMEA Billing

 Location: Hyderabad, India Department: Finance

Reports To: GVP – Accounting, Controller

Position Summary

The Senior Manager – European / EMEA Billing will lead the billing operations for the Europe and EMEA region, ensuring accurate and timely invoicing, compliance with local and international accounting standards, and adherence to contractual requirements. This role will oversee a team based in Hyderabad and act as a key liaison between regional finance, sales, legal, operations and collections teams in Europe / EMEA to support end-to-end billing processes.

Key Responsibilities

Billing Operations C Management

• Oversee end-to-end billing processes for multiple European / EMEA countries, ensuring accuracy, timeliness, and compliance with contractual terms and local tax
• Manage the monthly invoicing cycle, credit notes, adjustments, and
• Review and approve complex billing cases, pricing changes, and non-standard
• Partner with FPCA and accounting teams for month-end close, accruals, and

Leadership C Team Management

• Lead, mentor, and develop a team of billing analysts and specialists in
• Set performance goals, monitor productivity, and implement process improvement
• Foster a culture of accountability, collaboration, and customer

Process Improvement C Automation

• Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system
• Collaborate with IT and system administrators to maintain and improve billing systems (e.g. SuiteBilling, ZoneBilling etc).
• Implement controls and audits to minimize billing

Stakeholder C Regional Coordination

• Work closely with European / EMEA regional finance leads, sales operations, and legal teams to ensure contract compliance and customer
• Support customer queries, audits, and escalations related to billing and
• Provide management reports and insights into billing performance and KPIs

Compliance C Governance

• Ensure compliance with local tax laws, SOX controls, and internal audit
• Liaise with internal and external auditors during audit
• Maintain documentation and standard operating procedures (SOPs).

Qualifications s Experience Education:

• Bachelor’s degree in Accounting, Finance, or Commerce
• MBA, CA (Inter/Final), or CPA qualification Experience:
• 5+ years of progressive experience in billing, with at least 2+ years in a managerial
• Experience of managing European / EMEA billing operations and familiarity with regional tax/VAT
• Hands-on experience with enterprise billing/ERP systems (e.g. SuiteBilling, ZoneBilling )

Skills s Competencies:

• Some level of proficiency in the European and EMEA languages – German, French, Dutch, Spanish etc
• Excellent analytical, problem-solving, and process improvement
• Strong leadership and people management
• Excellent communication and stakeholder management skills, especially across global
• Attention to detail and high standards of
• Proficiency in Excel and familiarity with reporting/BI

Company Summary: 

Zeta Globalisa NYSElisted data-poweredmarketing technologycompany with aheritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-

300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Senior CDP Operations Manager 

Job Description: 

As a Senior CDP Operations Manager, you will be responsible for supporting and managing client implementations of the CDP platform. You will collaborate closely with internal and client technical teams as they design and enhance integrations and experiences, ensuring smooth execution and operational alignment.  This role also involves assisting with training, documentation, and platform enablement to help teams fully understand and leverage CDP capabilities.

Qualifications: 

• Bachelor’s degree
• 2+ years’ experience in a data operations or CDP-related role
• Ability to communicate effectively with Engineering, Solutions, Product, and Client teams
• Experience with identity resolution concepts and omnichannel data integrations
• Experience with database and data modeling across omnichannel inputs and internal systems
• Knowledge of requirements-gathering techniques and technical architectures
• Proficiency in SQL, Snowflake, BigQuery and SFTP workflows
• Strong understanding of ESPs and marketing data environments
• Knowledge of data architecture, field mappings, and transformation logic
• Experience with data privacy compliance frameworks (GDPR, CCPA) preferred

Responsibilities:

• Knowledge of how data flows, i.e., where data originates, data transformation, and end stage of data, for documentation purposes as well as research
• An understanding of database table structures, field mappings, data dictionaries
• Working with various data sources
• QC data reporting and/or data visualization dashboards
• Monitor daily data flows, ensure SLAs, and proactively identify trends or anomalies
• Analyze and/or triage data issues
• Research data issues and ensure they are escalated to higher levels if not able to see through to complete resolution
• Oversee daily execution of CDP processes, including data ingestion, transformation, and activation.
• Ensure downstream systems receive timely and accurate data.
• Clear communication of issues through JIRA as well as to Engineers and Solution Developers
• Support team as needed in evolving the platform and the monitoring strategies
• Assist where needed with the migration of data from legacy systems to new solutions
• Recommend solutions to improve, and gain efficiencies for new and existing database systems
• Help identify Platform (technology) Optimization and/or Enhancements
• Assist with answering client questions, research, and data requests
• Assist internal and client teams to design, enhance and maintain integrations and experiences within the platform
• Assist with teaching, training, and documenting platform features and usability
• Propose both technical and high-level solutions based on client requirements
• Communicate directly with clients around data issues, research questions, and new projects
• Discuss project and/or monitoring requirements with clients
• Prioritize client projects, issues, and daily data monitoring appropriately.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Manager, Revenue & Contract Analytics

Position Overview

Zeta Global is seeking a highly analytical and detail-oriented Manager, Revenue & Contract Analytics to lead the development and operational ownership of a contract entitlement tracking and usage reconciliation framework.

This role is responsible for ensuring accurate cost assignment, margin transparency, revenue recognition support, and overage billing integrity across client contracts. The position will operationalize a structured tracking process that consolidates contractual entitlements and reconciles them against actual platform and service usage across multiple enterprise systems.

The Manager will play a critical role in building and leading a Hyderabad-based Analytics team and transitioning ownership of the process from the Cost Analysis team to a scalable, repeatable reporting function.

Key Responsibilities

• Compile and maintain a comprehensive repository of all active client contracts and Statements of Work (SOWs).
• Translate contractual entitlements into clearly defined, trackable usage metrics.
• Reconcile actual client usage against contractual entitlements on a monthly basis.
• Aggregate and reconcile usage data across Apptio, Snowflake, Salesforce (SFDC), Jira, and ZMP platform systems.
• Design and deliver client-level dashboards displaying contractual entitlements, usage trends, and projections.
• Provide executive-ready monthly reporting to Finance, Sales, and Client Success leadership.
• Manage onboarding of new contracts and removal of expired contracts from tracking.
• Partner with Operations to ensure platform instances are retired upon contract expiration.
• Establish governance processes, audit controls, and standard operating procedures.
• Support hiring, onboarding, and leadership of the Hyderabad-based Analytics team.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, or related field.
• 7+ years of experience in Analytics, Revenue Operations, FP&A, Financial Systems, or related discipline.
• Experience with contract-based or usage-based pricing models.
• Strong understanding of revenue recognition and margin analysis principles.
• Advanced SQL skills (Snowflake preferred).
• Experience with Salesforce and enterprise data systems.
• Expertise in dashboarding tools (Tableau, Power BI, Looker, or equivalent).
• Strong analytical, organizational, and communication skills.

Preferred

• Experience in SaaS, advertising technology, or data platform environments.
• Familiarity with Apptio or cost modeling platforms.
• Experience building or leading analytics teams.
• Knowledge of platform metering frameworks.
• Experience working in a global, cross-functional organization.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

Manager, Global Support

Role Overview:

The Global Support Manager is responsible for leading technical Tier 1 and Tier 2 Support teams, driving the strategic direction of customer support, and ensuring the delivery of exceptional service to our clients. This role focuses on overseeing the operational and strategic aspects of the support department, managing escalations, and fostering strong relationships with customers to reinforce organization’s reputation for outstanding support services.

The Global Support Manager is key in developing team capabilities, optimizing support processes, and aligning support services with the broader business objectives to enhance customer satisfaction and loyalty. This Manager works as part of the overall Global Support Leadership team on a variety of projects, programs, cross-functional meetings/initiatives and other activities as assigned.

Role Expectations:

• Oversees a support team, ensuring high-quality service and support across multiple channels, while managing team performance against key service
• Ensures support team members are equipped with the tools and knowledge necessary to deliver world class support services.
• Works closely with Product Management E SRE in on-boarding new capabilities/products into Support.
• Motivates, develops, coaches, and leads team members in adherence with established
• Responsible for team operations, schedule management, and
• Prepares, monitors, and reports on defined performance
• Evaluates team and individual performance by analyzing data, reviewing cases, and monitoring customer interactions.
• Leads by example in providing exceptional service, mentoring the team, and fostering an environment of accountability and excellence.
• Supports improvement initiatives on standardization of process and adoption of global best practices.
• Involvement in interviewing, hiring, and
• Conducts staff and team member 1:1 meetings and
• Assists in the resolution of escalated situations initiated by clients and partners
• Monitors outgoing communication to clients on behalf of organization.
• Facilitates and maintains positive relationships with teams, clients and
• Collaborates with other departments to align support services with business needs and objectives, contributing to overall customer success and product

Required Qualifications:

• 6+ years’ minimum experience in customer support, supervisory, or equivalent experience.
• Bachelor’s degree in computer science or equivalent
• Active command of the English language Additional languages to support managing clients local regions may be required.

Additional Qualifications:

• Experience with internet development technologies and tools (HTML, XML, Web Services, API, relational data, etc.)
• Excellent communication and interpersonal skills, with the ability to manage customer relationships and team dynamics effectively.
• Demonstrates a passion for enhancing customer experience, driving organizational success, and ensuring employee satisfaction.
• Action-oriented with strong time management, organizational, analytical, and problem-solving
• Skilled in identifying and addressing the root causes of customer issues
• Collaborates effectively across functional teams, on a global
• Demonstrated employee development
• Proven success in building and growing effective teams
• Dependable, motivated, self-starter, with the ability to direct work efforts independently
• On-call availability as needed

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240G04622808/en/Zeta-Increases-3Q%E2%80%GG24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Description: Delivery Manager

 Role Summary:

The Delivery Manager plays a critical role in leading the operational and technical execution of Zeta’s services for assigned clients. This position is responsible for cross-functional coordination across Client Services, Data, TechOps, and Engineering teams, ensuring excellence in service delivery, campaign operations, and project execution. The Delivery Manager is expected to proactively manage resources, risks, scope, communications, and client satisfaction while upholding internal standards and driving operational efficiency.

Key Objectives:

• Ensure client deliveries are met with high quality, on time, and within scope and
• Act as a strategic liaison and escalation point for internal and external
• Continuously improving delivery processes, tool adoption, and communication
• Drive successful execution of projects, campaigns, and platform-related initiatives across the account

Essential Responsibilities

 Client Delivery Leadership

• • Lead the execution of contracted services, ensuring SLAs, KPIs, and scope commitments are met or
  • Manage service-based communications, align with Client Successon program status while owning delivery-specific
  • Take ownership of client-facing updates, project calls, and postmortems for major initiatives or

·       Project  Program Management

• Coordinate intake, scoping, and LOE documentation for all delivery-related
• Lead delivery of SOWs, change requests, onboarding, campaign migrations, and platform
• Track delivery milestones, risks, burn rates, blockers, and communicate project health
• Execute risk mitigation strategies, raise red flags for financial or resource misalignment, and ensure resource

·       Technical Issue Resolution Oversight

• Own triaging, RCA documentation if any, and client communication for all delivery-affecting issues (campaign errors, data issues, tech bugs).
• Act as the first point of contact for issue investigation across the Zeta Marketing
• Collaborate with Engineering, TechOps, and SMEs to resolve platform, campaign, and integration

·       Resource Margin Management

• Monitor resource allocation across concurrent projects and
• Track and report delivery effort budget/retainer usage to optimize client profitability.
• Collaborate with Client Success to identify and resolve delivery issues or scope misalignment early.

·       Delivery Standards Continuous Improvement

• Promote adherence to Zeta-defined delivery SOPs, documentation standards, and best
• Contribute to process improvement initiatives - from pilot to measurement - to elevate delivery quality and reduce cycle
• Lead knowledge-sharing initiatives across the Enterprise Operations
• Facilitate the execution of all internal teams to effectively deliver Zeta’s contracted services to assigned clients.

Required Skills Experience:

 Service Delivery Management

• • 3–5 years of experience in delivery, account operations, or technical project management in a Martech, agency, or enterprise SaaS
  • Proven experience with end-to-end project management methodologies, including Agile, Waterfall, and hybrid
  • Strong track record managing cross-functional teams, project planning, and risk
  • Experience leading multi-phase marketing or data projects with external

Technical Platform Knowledge

• Solid understanding of Email Marketing Platforms (EMPs) such as Zeta Marketing Platform (ZMP), Salesforce Marketing Cloud (Omni Channel Marketing such as Email, SMS, Push ), Adobe Marketo, Epsilon Harmony (Agility Harmony / PeopleCloud), Oracle Responsys, Oracle Eloqua, HubSpot Marketing Hub, Mailchimp etc.…
• Hands-on experience in managing the full campaign lifecycle: intake, planning, creative briefing, setup, QA, approval, deployment, monitoring, and post-campaign
• Proficiency with HTML/CSS for emails, AMPscript, Liquid, or personalization scripting in modern
• Familiarity with Webhook/API integrations for real-time or trigger-based marketing use
• Knowledge on basic SQL skills
• Understanding of Email KPIs such as Open Rate, Click-through Rate (CTR), Bounce Rate, Unsubscribes, and Deliverability; experience in A/B testing strategies and multivariate
• Experience using Dynamic Content and Personalization blocks to improve customer engagement and message
• Exposure to Audience Segmentation and List Management, including complex criteria-based segmentation and exclusion
• Knowledge of Inbox Placement, Spam Testing, and tools like Litmus or Email on Acid to validate rendering and deliverability across devices and email
• Comfortable using reporting and analytics dashboards (e.g., native ESP dashboards, Google Analytics integrations, or third-party attribution platforms) to track and optimize email
• Awareness of data privacy laws and best practices in email compliance (CAN-SPAM, GDPR).

Tool Proficiency

• Project Management: JIRA, Smartsheet, Confluence or
• Collaboration: SharePoint, Microsoft Teams, Slack, Data C QA: SQL, Excel (pivot tables, lookups), BI tools (Tableau, Power BI – a plus). Documentation C Reporting: Google Suite, MS Office (Word, PowerPoint, Excel).

Soft Skills  Communication

• Excellent verbal and written communication; able to simplify complex topics for non-technical
• Ability to work in a client time
• Strong client management and stakeholder coordination
• Detail-oriented, self-motivated, and proactive problem-solver.
• Comfortable working under tight deadlines and across time
• Adaptable and growth-oriented; thrives in dynamic and fast-paced

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc- 300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Job Summary

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Strategic Growth team. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value.
This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Strategic Growth to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies.

Key Responsibilities
Reporting & Analytics

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability.
• Executive Reporting: Build and maintain dashboards and reports in Sigma, SalesForce, Kibana, and Excel to track business performance, highlight risks, and enable decision-making.
• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities.
• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.

Customer Value Enablement Support

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization.
• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Customer Care, and Managed Services.

Qualifications

• Education: Bachelor’s degree in business, Data Science, Engineering, or a related field (MBA preferred but not required).

Experience:

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry.
• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design.
• Experience supporting executive-level reporting and operational performance reviews.
• Prior exposure to automation analytics is a plus.
• Technical Skills:
• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau.
• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets.
• Excel Expertise: Advanced formulas, pivoting, and reporting.

Soft Skills:

• Strong communication and storytelling skills to translate data into executive-ready insights.
• Analytical problem-solver with a continuous improvement mindset.
• Ability to operate effectively in a global, matrixed organization with minimal supervision.

Knowledge, Skills, and Abilities

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes.
• Innovative Thinking: Ability to simplify complex data into clear recommendations.
• Continuous Learning: Commitment to staying current on emerging technologies and best practices.
• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed.
• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.

Role - Facilities and Operations Manager

We are seeking a highly skilled and proactive Facilities Lead to oversee and manage all aspects of facilities operations for our offices in India, primarily based out of Hyderabad. This role will be responsible for ensuring the smooth functioning, safety, efficiency, and compliance of all physical office infrastructure, supporting a workforce of approximately 600 employees.

The ideal candidate must have experience working in a multinational corporate environment, with proven leadership in facility management, vendor coordination, space planning, and workplace services.

Key Responsibilities:

Space Optimization and Infrastructure Planning:

• Lead the strategic planning and execution of workspace layouts, ensuring optimal space utilization across offices or campuses in line with evolving business needs, growth plans, and local compliance requirements.

Team Leadership and Operational Oversight:

• Manage and mentor a multidisciplinary facilities team (maintenance, housekeeping, security, and support services), driving performance, service excellence, and adherence to SLAs across locations.

C-Suite Engagement and Strategic Alignment:

• Act as a key liaison with senior leadership, understanding and translating C-suite priorities into actionable facility strategies that support organizational goals and executive-level expectations.

Facilities Operations Management

• Oversee day-to-day operations of India office (primarily Hyderabad).
• Ensure proper functioning of all facilities-related services including HVAC, electrical, plumbing, cleaning, security, and maintenance.
• Maintain a safe, clean, and efficient working environment.

Vendor & Contract Management

• Manage third-party vendors and service providers including housekeeping, security, catering, maintenance, and AMC partners.
• Ensure service-level agreements (SLAs) are met and conduct regular performance reviews.

Health, Safety & Compliance

• Ensure all facilities operate in compliance with Indian statutory regulations (e.g., fire safety, labor laws, building codes), while incorporating sustainable practices and business continuity measures.

Budget & Cost Management

• Prepare and manage the annual facilities budget.
• Identify cost-saving opportunities and implement energy-efficient practices.

Employee Experience

• Act as a key point of contact for facilities-related queries and complaints.
• Foster a positive employee workplace experience through responsive service and well-maintained infrastructure.

Sustainability & ESG Initiatives

• Implement sustainability initiatives across facilities (waste management, energy efficiency, etc.).
• Support corporate social responsibility (CSR) and environmental, social, and governance (ESG) goals.

Qualifications & Skills:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• 7+ years of relevant experience in facilities or workplace management, preferably in an MNC environment.
• Experience managing mid-size office operations (300–600 headcount).
• Strong knowledge of local regulatory and statutory compliance (Hyderabad/Telangana, India).
• Excellent communication, negotiation, and people management skills.
• Proficiency in MS Office, facilities management software/tools, and basic budgeting.
• Ability to work independently, multitask, and manage multiple stakeholders.

GHX: It’s the way you do business in healthcare.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Job Title: Payroll ANALYST

Location:  Hyderabad (Hybrid)

Relocation Provided: Yes

Shift timing: 10:00 AM IST – 7:00 PM IST

General Summary:

Reporting to the Director, HR India, the Payroll Specialist will play a key role in supporting our fast-growing teams across India. This role is responsible for end-to-end payroll processing for both local employees and expatriate associates on regional or long-term assignments in India. The specialist will ensure accurate and compliant payroll operations, including managing statutory requirements such as Income Tax, Gratuity, Provident Fund, Professional Tax, and Labour Welfare Fund. Additionally, this role will handle period-end closing activities, conduct payroll analysis, prepare statutory reports, and manage various payroll-related ad hoc tasks.

Key Responsibilities

• Owns the accuracy of all payroll data, proactively identifying and resolving discrepancies before payroll closure, and ensuring all required inputs are thoroughly collated and verified.
• Takes full responsibility for reviewing payroll inputs, including calculations, deductions, reimbursements, bonuses, and full & final settlements, ensuring precision and compliance.
• Leads the reconciliation of payroll payments, ensuring each cycle’s disbursements are accurate, compliant with GHX policy, and fully validated.
• Responsible for the office compliance, registrations and renewals like Shops & Establishment Act and other acts. Ensuring the accuracy of relevant Government reports such as Personal Income Tax, Provident Fund, PT, LWF and other statutory requirements
• Proactively communicates payroll updates, including any changes, amendments, or new processes, ensuring employees receive timely and clear information.
• Delivers responsive and anticipatory payroll support by addressing employee questions, providing required information, and managing Full & Final settlements for exiting employees with accuracy and transparency.
• Complies with local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguards employee trust and ensures secure payroll operations by strictly maintaining the confidentiality of all payroll‑related information.
• Maintains the monthly, biannual and annual trackers as per the statutory acts and laws
• Ensure timely closure of audit observations and implementation of corrective and preventive actions
• Prepare SOP’s, Control Matrix and FAQ’s
• Other duties as required

Required Education, Certifications, and Experience

• 7+ years’ experience in Payroll, Labour law, taxation and statutory compliance
• Bachelor’s degree in business, commerce, accounting or related field
• Prior experience working in HR Operations is a plus
• Ability to effectively work with diverse cultures in a global team
• Hands-on experience in payroll accounting, reconciliations, and statutory compliance
• Hands-on experience with payroll systems, ERP (Dayforce is a plus), and third-party vendors
• Proficient in Microsoft Excel
• Excellent interpersonal, communication skills and a flexible approach
• Ability to handle sensitive information and maintain confidentiality
• Ability to multitask and learn processes quickly for more efficient and effective results.

A quick heads up about our interview process. It generally consists of 3-4 rounds, including:

• Introductory call with our Talent Acquisition Partner
• Technical interviews (with peers/functional manager)
• Cultural fitment round (With Hiring Manager/GHX leaders)

Senior DevSecOps Engineer

Position Summary

The Senior DevSecOps Engineer will be embedded within product engineering teams to implement and maintain secure, automated, and reliable delivery pipelines while following standards, frameworks, and guardrails set by the DevSecOps Center of Excellence (CoE).

This is a hands-on role that reports to the Manager of DevSecOps and works directly with developers, SREs, and product managers to enable faster, safer deployments, cost-efficient infrastructure, and adherence to enterprise security policies. The engineer will collaborate closely with Principal and Senior Staff DevSecOps engineers for technical guidance and mentoring while operating within the centralized DevSecOps leadership framework.

Key Responsibilities

Product Line DevSecOps Execution

· Build and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, ArgoCD) for the assigned product line.

· Integrate security testing (SAST, SCA, DAST, container scanning) into build and deployment workflows.

· Apply CoE standards, templates, and automation frameworks consistently within product environments.

· Troubleshoot and resolve DevSecOps issues, escalating complex challenges to Staff/Principal engineers.

Infrastructure & Automation

· Implement Infrastructure-as-Code (Terraform, CloudFormation) for product infrastructure.

· Adopt GitOps practices for repeatable and auditable infra provisioning.

· Ensure infrastructure deployments comply with security guardrails, tagging, and cost controls.

Observability, Security & Compliance

· Collaborate with SREs to enable monitoring, logging, and observability (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Ensure pipelines and infrastructure comply with HIPAA, SOC2, and internal security standards.

· Embed IAM, KMS, GuardDuty, Security Hub into workflows for cloud security posture.

FinOps & Cost Awareness

· Implement CoE-defined cost governance practices in product pipelines.

· Ensure workloads are tagged, right-sized, and cost-efficient.

· Provide cost visibility to product teams and support FinOps reviews.

Collaboration & Continuous Improvement

· Work closely with developers, QA, SRE, and product managers to support secure and efficient delivery.

· Participate in CoE knowledge-sharing sessions, playbooks, and Communities of Practice.

· Contribute feedback from product teams back into the CoE to improve standards and frameworks.

· Continuously learn from Staff and Principal engineers and apply best practices within the product line.

Qualifications & Experience Required

· 8+ years in DevOps, Cloud, or Security Engineering.

· Strong hands-on experience with CI/CD pipeline tools (GitHub Actions, GitLab CI, Jenkins, ArgoCD).

· Proficiency in AWS services (EKS, ECS, EC2, S3, IAM, Security Hub, GuardDuty).

· Hands-on with containers & Kubernetes (Docker, EKS).

· Experience with Infrastructure-as-Code (Terraform, Pulumi, CloudFormation).

· Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, New Relic, CloudWatch).

· Programming/scripting in Python, Go, or shell scripting.

· Strong collaboration skills in cross-functional product teams.

Preferred

· Experience in SaaS or healthcare software environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL).

· Familiarity with compliance frameworks (HIPAA, SOC2, ISO 27001).

· Certifications: AWS Security Specialty, CKA/CKAD, FinOps Certified Practitioner

Site Reliability Engineer (SRE)

Position Summary

The Site Reliability Engineer (SRE) will be a hands-on contributor within the Site Reliability Engineering Center of Excellence (CoE), responsible for building monitoring and observability solutions, troubleshooting production issues, and participating in 24x7 on-call operations.

This role focuses on the execution of reliability practices, implementing observability tooling, improving MTTR/MTTD through automation, and ensuring production systems are resilient, observable, and performant. The SRE will collaborate closely with Principal and Senior Staff SREs, adopting best practices and frameworks defined by the CoE while directly contributing to enterprise reliability goals. This role reports to the Sr. Manager, SRE.

Key Responsibilities

Execution & CoE Alignment

· Implement SRE frameworks, best practices, and playbooks provided by the CoE.

· Act as a hands-on engineer, contributing to observability, reliability, and incident response initiatives.

· Partner with senior SREs and leadership to maintain consistency in monitoring and incident processes.

· Contribute to automation projects that improve reliability and reduce manual work.

Observability & Monitoring

· Build and maintain monitoring solutions with New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Create and refine dashboards, metrics, and alerts for proactive anomaly detection.

· Extend observability coverage across infrastructure, applications, APIs, and databases.

Reliability Engineering & Automation

· Implement SLIs, SLOs, SLAs, and error budgets in partnership with product and platform teams.

· Contribute to reducing MTTD and MTTR through improved instrumentation and automation.

· Participate in capacity planning, resiliency testing, and scaling reviews.

· Support chaos engineering and reliability validation activities.

Incident & Problem Management

· Participate in incident response, including on-call rotations for 24x7 coverage.

· Assist with root cause analysis (RCA) and implement corrective actions.

· Ensure alignment with ITSM processes for incident, problem, and change management.

· Contribute to playbooks and runbooks to strengthen on-call readiness.

Collaboration & Knowledge Sharing

· Collaborate with Engineering, Product, Security, Cloud, and DevSecOps teams to embed reliability practices.

· Provide input on instrumentation, monitoring hooks, and operational readiness for services.

· Work with DBAs and platform teams on database observability and performance optimization.

· Share knowledge within the SRE team and adopt practices from Staff and Principal SREs.

Qualifications & Experience

Required

· 7+ years in SRE, Operations, or Infrastructure Engineering.

· Strong hands-on experience with monitoring and observability platforms.

· Experience with tools such as New Relic, Datadog, Prometheus, Grafana, CloudWatch, OpenTelemetry, Graylog.

· Proven experience in incident response, troubleshooting production issues, and improving MTTR/MTTD.

· Good knowledge of SLIs, SLOs, SLAs, and error budgets.

· Hands-on experience with AWS services (EC2, ECS, EKS, networking, scaling groups).

· Proficiency in containers & Kubernetes (Docker, EKS).

· Scripting/programming in Python, Go, or shell scripting.

· Understanding of networking, distributed systems, and high-availability architectures.

· Exposure to ITIL/ITSM processes.

Preferred

· Experience in SaaS or healthcare environments.

· Knowledge of databases (MongoDB, Elasticsearch, SQL Server, Oracle).

· Familiarity with chaos engineering and resiliency testing.

· Certifications: AWS Solutions Architect / DevOps Engineer, CKA/CKA

General Summary :

This Support Operations position is responsible for excellent customer service to both internal and external customers. This role encompasses support delivery, product education, process education, and career growth and development. This position is a lead position based in the Louisville office that is responsible for customer satisfaction and the development of direct reports. Support Operations seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees GHX Customer Support offerings and other products and services that fall under this classification. This position will report to the Manager, Operations Support. The Supervisor of Support Analyst executes various work requests and tasks for career development, corrective action, customer support satisfaction, and special projects as assigned.

This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic

Job Description

• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to Analysts for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills.
• Improve self and team work ethic through continuous coaching and education.
• High level oversight of customer activity and account health to increase adoption of GHX’s recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 10%)

Required Skills/Competencies

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel
• Ability to monitor & evaluate performance using KPIs not limited to CSAT, Occupancy, Shrinkage, Attrition, Productivity, Quality etc.
• Bottom Quartile Management, Employee Satisfaction.
• Ability to work with little direction or guidance
• Create outlines of projects and process documentation of GHX Support procedures
• Determined, detail-oriented, and proactive individual
• Strong accountability and integrity
• Strong customer support and management skills
• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool (Zendesk)
• Webinar and other live training experience
• Ability to identify and solve internal and customer problems and increase customer efficiency and product value
• Proven ability to identify and solve problems and increase efficiency and product value
• Ability to locate areas of cost-saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives

Required Education, Certifications, and Experience

• Bachelor's degree OR a minimum of 2 years of direct experience within the healthcare and/or supply chain industries.
• Overall 4+ years of professional experience.
• Minimum of 2 years of experience in a team-oriented supervisory role or an equivalent leadership capacity.
• Strong organizational and project management skills
• 2+ years of experience in areas such as project management, customer success, training, and/or customer service.
• Proficiency in Microsoft Office Suite, with strong capabilities in Microsoft Excel, Word, and PowerPoint
• Strong organizational skills and demonstrated project management abilities.
• Prior experience within Supply Chain, MedTech – SaaS, Healthcare Revenue Cycle Management (RCM), Procurement, Material Management, or Customer Operations departments history preferred
• Product knowledge of GHX products or relatable supply chain experience preferred

Job Title: Finance SME

We are looking for a Solutions Engineer – Lead Engineer to join our Corporate Technology team. As a Solutions Engineer, you will be expected to leverage your extensive experience and technical expertise to design, implement, and optimize Windows-based solutions in enterprise environments.

What You'll Do:

• Architectural Design: Lead the design and development of complex solutions, ensuring alignment with business objectives and architectural principles.
• AI observability for platforms and assistants. Instrument agents and automations with metrics for accuracy, drift, latency, containment, and user satisfaction; wire dashboards (Grafana/ELK) and feedback loops into CI/CD so models and prompts improve continuously—consistent with the JD’s observability focus
• Technical Leadership: Provide guidance and mentorship to engineering teams in the implementation of Windows-based solutions, ensuring best practices and adherence to industry standards.
• Solution Development: Collaborate with cross-functional teams to translate business requirements into scalable and secure Windows architectures, integrating with existing systems and technologies.
• Technology Evaluation: Research and evaluate emerging technologies and tools, recommending innovative solutions to enhance system performance, reliability, and security.
• Risk Management: Identify and mitigate risks associated with Windows-based solutions, ensuring compliance with regulatory requirements and security standards.
• Troubleshooting and Optimization: Investigate and resolve complex technical issues related to Windows infrastructure, optimizing performance, and minimizing downtime.
• Automation and DevOps: Knowledge of Gitops, Scripting and automation would be an essential part of the role. Knowledge of writing automations in either PowerShell/Python would be a mandatory requirement for this role.

What You’ll Need:

• 6+ years architecting and implementing enterprise infrastructure solutions with a proven track record of designing scalable, resilient, and secure systems including integration with Windows and cloud platforms.
• Expertise in Windows Server, Active Directory, Microsoft Azure/AWS virtualization (EC2, Azure VMs, Azure Virtual Desktop), and Microsoft Defender. Knowledge of macOS integration with enterprise identity platforms (Active Directory, Azure AD, Okta), including single sign-on (SSO) and federated authentication. Ability to design and optimize multi-platform architectures (Windows, macOS, Linux) for scalability, resilience, and security.
• Proficiency with Microsoft Intune for endpoint management (MDM/MAM) and understanding of hybrid architecture and cloud shared responsibility model. Proficiency in macOS device management using tools such as Jamf Pro, Kandji, or Apple Business Manager, including MDM/MAM strategies for hybrid and multi-platform environments. Experience with automation and scripting on macOS (e.g., Bash, Zsh, AppleScript, Python), enabling workflow optimization and cross-platform orchestration
• Strong troubleshooting skills for macOS infrastructure, including performance optimization, incident response, and root cause analysis.
• PowerShell and Python coding/scripting capabilities for automation and workflow development
• Experience with GitOps, CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible, ARM templates)
• Proficiency in cloud-native and multi-cloud architectures (Kubernetes, Docker, serverless)
• Familiarity with observability and monitoring platforms (Prometheus, Grafana, ELK stack) and AI-driven automation
• Familiarity with Exchange Online, SharePoint, Microsoft Power Platform would be a plus
• Experience implementing zero trust solutions (Zscaler, CrowdStrike) would be a plus
• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, MCSE: Core Infrastructure, or AWS Solutions Architect would be a plus
• Good to have exposure with AI/ML integration, data analytics, and automation in enterprise environments.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Engineering Manager - Python

The Engineering Manager is responsible for leading a small team of developers (5–10 engineers) building automation and SaaS solutions using Python, web technologies, and AI-assisted development tools. This role combines hands-on technical leadership with team management, guiding engineers through the full development lifecycle while leveraging modern AI tools to accelerate development and improve quality.

You will work closely with Technical Product Managers and engineers to design scalable solutions, review code, remove blockers, and ensure successful delivery of features. The ideal candidate has strong Python experience, understands how to interact with web applications through HTML selectors and browser tools, and is comfortable integrating AI platforms such as Claude into the development workflow.

What You'll Do

• Lead and mentor a team of 5–10 engineers, providing technical direction,
  coaching, and support.
• Oversee the design, development, and deployment of automation and SaaS features built primarily with Python.
• Review code and guide engineers in writing clean, scalable, and maintainable solutions.
• Help developers identify and work with HTML elements, DOM structures, and selectors used in web automation and data extraction.
• Implement and improve AI-assisted development workflows, leveraging tools such as Claude or similar AI platforms to accelerate engineering productivity.
• Support automation efforts involving browser tools, scripting
  environments, or web interaction frameworks.

Experience & Technical Background:

• 10+ years of progressive experience in infrastructure, operations, or systems engineering
• 5+ years of leadership experience managing technical teams (10+ people preferred)
• Deep expertise in Linux/Unix systems, cloud platforms (AWS preferred), and Kubernetes
  orchestration
• Strong background in incident response, post-mortems, and operational excellence practices
• Proven experience implementing and scaling SRE practices and SLO/SLI frameworks
• Collaborate with Technical PMs and stakeholders to prioritize work, define requirements, and ensure timely delivery.
• Maintain high standards for code quality, testing, and documentation.
• Participate in architectural decisions and guide the team in building scalable and reliable systems.
• Monitor team progress, remove blockers, and continuously improve development processes.

Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3–5+ years of software development experience, including experience working with Python.
• 1+ years of technical leadership or team management experience.
• Strong proficiency in Python and the ability to review and guide production quality code.
• Experience working with HTML, CSS, and web technologies, including inspecting and interacting with DOM elements and selectors.
• Familiarity with AI-assisted development tools, preferably Claude or similar AI platforms.
• Knowledge of SQL and relational databases such as MySQL or PostgreSQL.
• Experience using Git or similar version control systems.
• Strong communication, collaboration, and leadership skills.

Preferred

• Experience with web automation or browser-based interaction tools.
• Experience building or maintaining automation systems or data extraction pipelines. Background working in AI-augmented development environments.
• Experience leading small, fast-moving engineering teams

Staff SWE, Application

Opportunity Overview:

This is a unique opportunity to join a high-caliber software engineering team that is experiencing rapid growth. You’ll play a key role in building impactful healthcare technology on a modern technology stack, with a focus on our core data and AI platforms. Your work will focus on enhancing the platform's key features, while also balancing scalability, reusability, and performance.

As a Staff Engineer on the Application Engineering team, you’ll serve as a senior technical leader - responsible for designing and delivering high-quality, scalable software systems that power Cohere Health’s core platform. You’ll act as a multiplier, elevating the technical bar for the team, mentoring engineers, and partnering with product, data, and clinical teams to deliver solutions that meet compliance, quality, and performance standards.

This role is ideal for engineers who thrive on solving complex problems in healthcare, have deep expertise in building distributed systems, and want to influence architecture and engineering practices at scale.

What you’ll do:

• Technical Leadership & Architecture
• Define and drive the architecture of large-scale, distributed application systems across the Cohere platform.
• Ensure solutions are secure, performant, maintainable, and compliant with NCQA, CMS, and payer requirements.
• Champion engineering best practices in CI/CD, testing, release management, and observability.
• Hands-On Engineering
• Write clean, maintainable, and well-tested code, primarily in modern frameworks (e.g., Python, TypeScript/React, Java/Kotlin).
• Lead the development of core features and APIs that directly impact providers, payers, and patients.
• Partner with DevOps and Data teams to ensure seamless integration, scalability, and operational readiness.
• Quality & Compliance Focus
• Embed automated testing, monitoring, and release safeguards into the development lifecycle.
• Proactively address compliance and audit-readiness requirements in application design.
• Collaborate with Quality, Security, and Compliance stakeholders to close CAP issues and maintain high delivery standards.
• Mentorship & Influence
• Mentor engineers across the team, guiding them on technical design, code quality, and system thinking.
• Lead design reviews, technical deep-dives, and incident retrospectives to foster continuous improvement.
• Act as a thought leader in scaling engineering practices across multiple teams.
• Cross-Functional Collaboration
• Work closely with Product, Clinical, and Operations teams to ensure solutions meet real-world healthcare needs.
• Partner with Release Management to ensure predictable, high-quality delivery and quick resolution of hotfixes.

Required Qualifications:

• 13+ years of software engineering experience, with at least 4+ years in a staff/principal/lead role
• Expertise in designing and scaling distributed, cloud-native applications
• Strong background in one or more modern languages: Python, Java, TypeScript/React
• Proven track record of driving system architecture, technical strategy, and execution
• Experience working in healthcare technology or other regulated environments, strongly preferred
• Demonstrated success in mentoring and growing engineering talent.
• Hands-on experience in payment integrity, with exposure to claims processing, audit workflows, or healthcare payment validation systems.
• Excellent communication skills with the ability to influence technical and non-technical stakeholders

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Live Design Exercise 
4. Technical Discussion
5. Cross-Functional Interview 
6. Final Interview

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re looking for a Manager, Engineering that can lead and grow a high-performing engineering team with a strong product mindset, owning outcomes end-to-end. You will build forward-looking software that improves healthcare experiences for members while streamlining payer and provider operations.

What you’ll do:

• Lead a fast-paced, autonomous, agile team of software engineers to build and enhance a growing software platform
• Create transparency into delivery health through the use of meaningful sprint and business metrics
• Enable the team to further its impact, by improving upon its means of delivery and working closely with the data, product, and growth organizations to further the value we can bring to our clients
• Provide technical leadership throughout the design and delivery process, bringing perspective and motivating engineers to develop simple, pragmatic solutions to complex problems
• Ensure the team is following and building upon software engineering best practices including testing, quality, and security
• Foster a culture of developing early career talent who will become the next leaders in the organization, enabling the individuals and the team to work with autonomy
• Provide innovative solutions for both attracting and retaining top talent

Required Qualifications:

• 12+ years of experience with 3+ years of experience managing software engineering teams in a fast-paced, agile environment 
• Demonstrated expertise with cloud-based services 
• Proficiency with Python, ReactJs, Snowflake, MongoDB, etc.
• Experience leading teams in a global organization

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Technical interview(s)
4. Cross functional partner interview
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We’re hiring a Manager, Business Intelligence to lead our India-based BI team and drive high-quality, reliable delivery across reporting and analytics. You will directly manage a team of BI Engineers and Analysts (7 members), serving as the operational backbone for our global BI function. Reporting to the Director of Data and AI. You’ll partner cross-functionally with global teams to deliver insights that directly impact providers, patients, and clients. This is a high-visibility role with strong growth potential, ideal for a player-coach who can go deep technically while driving speed, accountability, and high-quality execution across the team. We’re looking for a strong operator who can bring structure and discipline to fast-moving priorities, making clear trade-offs, and maintaining delivery momentum without sacrificing quality. We value teammates who are collaborative, candid, and empathetic, and are committed to building an inclusive, growth-oriented environment.

What you’ll do:

• Define and execute the Business Intelligence roadmap, aligned with company and client needs while ensuring accuracy, timeliness, and contractual alignment
• Lead and manage a team of BI Engineers and Business Analysts, enforcing clear ownership, SLAs, and accountability.
• Act as a senior partner to Product, Operations, and Client teams, translating complex asks into structured work products for the team
• Identify and eliminate bottlenecks in data pipelines, reporting workflows, and team execution
• Build scalable, reusable reporting frameworks and KPI layers across the organization
• Champion a self-service analytics culture while maintaining governance and data integrity
• Implement robust processes for data validation, reconciliation, and monitoring
• Drive data quality, metric standardization, and governance across all reportin

Required Qualifications:

• 7+ years in BI / Analytics / Data Engineering 
• 2+ years of people management experience
• Prior experience working in a global setting, partnering closely with US-based BI leadership, Product, and Operations teams
• Deep expertise in Agile execution and Jira-based delivery management:
• Backlog ownership, sprint planning, ticket triaging, and prioritization
• Ability to manage frequent re-prioritization without delivery breakdowns
• Strong hands-on experience in:
• SQL (advanced) and data modeling (dimensional / star schema)
• Tableau and/or Amazon QuickSight
• Modern data stack: dbt, Athena (or equivalent), Airflow (or orchestration tools)
• Demonstrated experience building scalable data models and KPI layers
• Ability to debug issues across the full product and data stack independently
• Strong stakeholder and client-facing communication skills.

Nice to have

• Experience working with healthcare datasets (claims, UM/PA workflows, EMR)
• Prior experience operating in high-change technology startup environments
• Background in healthcare tech, payer, or delegated UM environments
• Experience building metrics/semantic layers
• Exposure to AWS cost and performance optimization
• Experience scaling BI platforms for external/client-facing reporting
• Familiarity with data governance and metric standardization practices 

We can’t wait to learn more about you and meet you at Cohere Health!

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking a Director of Data & AI to join our product development team. In this role, you will lead world-class analytics, data science, and machine learning teams to enable clinical insights and precision AI. You’ll partner closely with product, design, and software engineering to drive the research and development of data-centric solutions. 

As a member of the leadership team, you’ll work closely with business and AI partners across the globe to co-create solutions and drive the seamless execution of critical initiatives. You’ll have the opportunity to apply deep analytics and AI expertise to deliver products that transform healthcare. You’ll foster a culture of innovation, champion Cohere’s values and leadership principle, and guide a team of engineers, analysts, and scientists to leverage complex healthcare data and methodologies in a fast-paced, rapidly-evolving landscape answering critical business and clinical questions. By combining modern analytic tools, methodologies, and AI technologies to meet challenging and open-ended business requests, this crucial role molds our analysis and builds data-driven analytics products. 

What you’ll do:

• Recruit and build high-caliber machine learning, data science, and business intelligence development team
• Leadership and Management:
• Lead and manage engineering teams, including recruitment, mentorship, and performance evaluation.
• Nurture a collaborative and innovative culture within the team and throughout the organization
• Develop and implement strategic plans for the Data & AI department in alignment with the company’s goals
• Ownership and accountability of key quality and delivery metrics of the Data & AI solutions, including time to value, model accuracy, etc.
• Collaboration and Communication
• Partner with Cohere Health’s US-based Data & AI team and assure consistent technical strategy, aligned roadmaps, and value-centric delivery approaches.
• Collaborate with cross-functional product, clinical, and engineering partners to understand their needs, recommend solution approaches, and develop execution strategies
• Innovation and Delivery
• Oversee the design, development, and deployment of analytic and AI solution developments
• Identify opportunities for technological advancements, applicable technical patterns, and innovation.
• Direct an innovation pipeline from experimentations, to development, to maturation
• Provide technical guidance, managing timeline, and ensuring quality and scalability of deliverables 
• Foster a data-driven decision-making culture and prioritize responsible AI

What you’ll need:

Must-haves

• 8+ years of management experience hiring and developing data-centric development teams
• 12+ years of experience in data science and machine learning
• Advanced degree (MS or Ph.D.) in a quantitative field Math, Engineering, Computer Science, Machine Learning
• Proven success in growing and managing geographically distributed teams and fostering multi-functional collaborations
• Track record of translating complex business problems into end-to-end data analytics products with a quantifiable business impact
• Demonstrated success in maturing machine learning prototypes into scalable software
• Experience with US managed care design and operations

Nice-to-haves

• Strong preference for healthcare experience, specifically experience in Utilization Management, Payment Integrity, Risk Adjustment and Quality Measures
• Hands-on experience with large-scale healthcare administrative and clinical data
• Familiarity with healthcare body codesets, terminology and ontology
• Prior experience in B2B enterprise SaaS startup

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

This is a great opportunity for an experienced full-stack developer to join a healthcare analytics company and deliver meaningful outcomes that reduce the cost of care. Candidates will work closely with engineering leadership, operations, and data science to build intelligence in the system. This will involve constant learning and application to solve business problems. This position will require the candidate to be an out of the box thinker, curiosity, and great attention to detail.  This role offers the potential to grow at Cohere Health, deliver scalable solutions and transform payment services. We are committed to developing and nurturing talent at Cohere Health.

What you’ll do:

• Design and build high quality software applications which help clinicians to deliver the right care at the right place and right time.
• Develop maintainable, efficient code in languages like NodeJS in the native cloud environment.
• Conduct unit, integration, and system testing to identify bugs and ensure the delivery of the high-quality, secure code.
• Collaborate with cross-functional teams to ensure the feature functionality aligns with business and client requirements.

What you’ll need:

Must-haves

We are a Growth startup company and expect each team member to take initiative, and spot and solve problems. 

• 6+ years’ experience as developer 
• 2+ years of experience with full stack application development
• Good understanding of server-side templating languages  
• React development skills, and front-end technologies, such as JavaScript, HTML5, and CSS3 
• NodeJS, Backend – Micro services, python
• Expertise in designing scalable application 
• Knowledge of user authentication and authorization between multiple systems, servers, and environments 
• Design database schemas that represent and support business processes 
• Experience with unit test and debugging skills
• Experience with AWS cloud-based services – lambda, S3, EC2, and enterprise software environments
• Strong problem solving, attention to detail and data-driven decision-making skills 
• Communication skills

Nice-to-haves

• Bachelor’s in Computer Science OR Master’s in Computer Science
• Plus multi-tenant product development experience
• Plus, React Native experience
• Plus, Java & Spring Boot framework experience

Ability to commute/relocate:

• Nacharam, Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are looking for a dynamic Manager, Product Management to be part of the Clinical Intelligence product area within the Cohere platform and manage a team of Product Analysts, with full accountability from strategy to execution.  Ultimately, your work will directly impact the growth and evolution of the Clinical Intelligence that powers all of our products. Reporting locally to the VP, General Manager India, this is a critical role that provides an uncommon opportunity to build new products and capabilities and to scale and evolve existing ones.   

You should apply if you are a leader with a product mindset who delivers value to the business by inspiring teams to build and market solutions that really work for users and elegantly solve complex problems.  You’ll sit in the center of strategy, design, engineering and operations to drive multiple levels of decisions, from what “north star” metric we should drive towards, to signing off on acceptance criteria on a new feature.  You understand the market and the competitive landscape of AI in healthtech and are able to quickly synthesize, develop hypotheses, provide team direction and prioritize requirements for your products.

What you’ll do:

• Leads and mentors a team of Product Analysts, providing guidance, support, and fostering a collaborative, innovative product culture and customer centric product delivery
• Create an inclusive, energetic team environment that unleashes the potential of our people and contributes to the professional development and growth of team members
• Develop and oversees the creation of product roadmaps that outline key initiatives, features, and release timelines
• Collaborates with internal teams and stakeholders to ensure alignment of Clinical Intelligence platform goals with overall company objectives
• Establishes the product vision, strategy and roadmap in alignment with Clinical Intelligence platform goals and objective and deliver results by empowering cross-functional teams
• Take a design-first approach to developing product requirements, including partnering with design/ research, marketing, engineering and other teams to understand and evangelize user needs
• Leads and manages the entire product life cycle from strategic planning to tactical activities, if applicable
• Drives product design for new features and enhancements, plans the rollout, evaluates new opportunities, and creates new proposals aligned with business strategy and present insight to key executivesActs as a primary point of contact for product-related inquiries, providing updates and insights to internal and external stakeholders
• Conducts customer and market research, user feedback, usage, and competitive analysis to identify unmet market needs and complex new product applications
• Oversee the end-to-end product development process, making strategic decisions and solving complex challenges.

What you’ll need:

Must-haves

• 5+ years of experience in Product Management including at least 2 years managing people
• 3+ years working in healthcare and/or HealthTech
• Demonstrated expertise in ML/AI applications to healthcare problems
• Strong interpersonal, presentation, and communication skills
• Product mindset with a proven ability to deliver customer centric solutions
• A successful track record of co-creating seamless experiences in collaboration with stakeholders from customer facing and technology functions spread across the globe
  
  

Nice-to-haves

• Bachelor’s or Master’s degree in Computer Science or Engineering
• Experience working with globally distributed teams

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview

As the Manager, Machine Learning & Data Science, you will play a key role in building and scaling Cohere Health’s AI capabilities in India. You’ll lead a team of machine learning engineers and data scientists focused on developing and deploying models that automate and augment complex clinical and administrative workflows.

This team is responsible for the full lifecycle of applied machine learning and data science—from problem framing and experimentation to production model deployment and ongoing optimization. You’ll work with structured and unstructured healthcare data to generate insights and power intelligent systems that improve prior authorization and broader clinical decision-making.

As a player-coach, you’ll combine hands-on technical contributions with team leadership, helping to establish best practices, mentor team members, and drive high-impact solutions in close partnership with Product, Engineering, Clinical, and Analytics stakeholders. This is an opportunity to shape both the technical direction and team culture within a growing global organization.

What you’ll do:

• Lead, mentor, and develop a team of machine learning engineers and data scientists, fostering a collaborative, high-performance environment
• Act as a hands-on contributor across the ML/DS lifecycle, including data exploration, feature engineering, model development, evaluation, and deployment
• Design, develop, and deploy machine learning models for retrieval, classification, and generative use cases across structured and unstructured data
• Translate complex business and clinical problems into scalable machine learning and data science solutions
• Establish and uphold best practices for experimentation, model validation, performance tracking, and reproducibility
• Partner cross-functionally with Product, Engineering, Clinical, and Analytics teams to align solutions with business priorities
• Guide the development of scalable data science and machine learning systems, including data preprocessing pipelines and production workflows
• Monitor model performance, identify opportunities for improvement, and drive continuous iteration and optimization
• Communicate technical concepts, methodologies, and insights clearly to both technical and non-technical stakeholders
• Contribute to hiring and scaling the team in India, including recruiting, onboarding, and coaching team members 

What you’ll need:

Must-haves

• Minimum 8+ years of experience in machine learning, data science, or applied AI roles, of those a minimum 2+ years of experience must be leading technical teams
• Strong hands-on experience building, evaluating, and deploying machine learning models in production
• Solid foundation in statistical methods, experimental design, and model evaluation
• Proficiency in Python and experience with ML frameworks (e.g., PyTorch, scikit-learn)
• Experience working with large, complex datasets (structured and/or unstructured)
• Strong problem-solving skills with the ability to translate business challenges into analytical solutions
• Excellent communication skills, with the ability to present complex concepts clearly to diverse stakeholders
• Experience working in fast-paced, evolving environments

Nice-to-haves

• Experience in healthcare, particularly with payer, provider, or clinical data
• Experience with NLP, deep learning (e.g., transformers), or generative AI (e.g., RAG)
• Familiarity with MLOps practices and production ML systems
• Experience with Spark or large-scale data processing frameworks
• Exposure to cloud platforms (e.g., AWS, SageMaker)
• Experience working in a global or distributed team environment
• Prior experience in a GCC or building teams in India

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview

We are seeking an exceptional Senior Product Designer to join our stellar design team. The ideal candidate for this role is an experienced digital product designer who excels in highly collaborative environments, is proficient in modern design tools (we’re a Figma-first organization), and consistently delivers high-quality experiences in complex problem spaces. You enjoy taking ownership of ambiguous and challenging problems, shaping them into thoughtful and intuitive experiences that make a meaningful difference for users.

As a senior member of our design team, and a founding member of the India design team, you will set a strong foundation for integrating design practices with our engineering team. Your work will have a direct impact on over 700,000 healthcare professionals who use our solutions daily to process more than 12 million prior authorizations annually. You combine deep UX expertise with strong visual craft, applying research insights, interaction patterns, and strategic storytelling to influence decisions and ship value. You know how to navigate constraints, advocate for the user, and collaborate seamlessly with product and engineering from discovery through delivery.

In this role, you will also be a force multiplier for the entire product organization. You will design, maintain, and evolve our design system, ensuring it enhances the efficiency, consistency, quality, and accessibility of experiences across multiple product surfaces. Your work will empower designers, engineers, and product teams to ship value faster and more confidently, reducing friction and enhancing collaboration. You bring strong knowledge of interaction patterns, visual design principles, accessibility standards, and component architecture. You know when to extend the system and when to keep it lean, and you are comfortable negotiating with engineers to maintain design and technical cohesion. 

To summarize, this is a hybrid role split between leading and supporting product design across all our products and evolving our design system and design operations globally. 

Last but not least, people who succeed here are empathetic teammates who are candid, kind, and caring, embodying our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do 

• Lead end-to-end design for complex product areas—from framing problems through polished delivery and iteration
• Define experience principles, flows, and interaction patterns that provide clarity across cross-functional teams
• Build high-fidelity prototypes to communicate concepts, test usability, and validate solutions
• Craft beautiful, emotionally compelling visual designs that reinforce product strategy and brand expression
• Collaborate closely with product managers, engineers, data teams, and operations to shape the roadmap and deliver measurable impact
• Own and evolve the design system—tokens, components, patterns, documentation, and guardrails—across all Cohere products
• Refine existing components and design new systematic elements that scale across complex workflows, product areas, and user needs
• Partner closely with designers and engineers to ensure components are technically feasible, accessible, resilient, and high-quality
• Participate in and contribute to design critiques—both giving and receiving feedback that raises quality across the team

Must-haves

• 5+ years of experience in software product design, with ownership of end-to-end delivery for multiple products or substantial product areas, with at least part of that time spent working on or heavily with a design system
• Proven ability to operate in complex domains—enterprise, healthcare, fintech, analytics, or similarly data-dense problem spaces
• Familiarity with frontend technologies (Google’s Material Design, React, HTML/CSS, Design Tokens standards) to collaborate effectively with engineers
• Deep expertise in UX best practices, interaction design, and visual design craft
• Experience working with cross-functional agile scrum teams
• Bachelor’s or Master’s degree in Design, HCI, Human Factors, or equivalent experience

• An outstanding portfolio demonstrating clear problem framing, user-centered design processes, design systems work (components, tokens, patterns), and the real impact of your work
• Strong storytelling and communication skills—able to articulate decisions and generate alignment across disciplines and seniority
• Strong conceptual thinking—balancing user needs, product strategy, business goals, and technical constraints

Nice-to-haves

• Experience designing for healthcare and/or AI/ML
• Experience in influencing design system adoption with engineering teams
• Experience with tooling that supports system delivery (Storybook, ZeroHeight, Tokens Studio, DesignDocs, etc.)
• Strength in motion design or micro-interactions
• Experience launching v1 products or building 0→1 experiences

Ability to commute/relocate:

• Hyderabad, Telangana*: Reliably commute or planning to relocate before starting work (Preferred)

Interview Process*:

1. Connect with Talent Acquisition 
2. Meet with the Hiring Manager
3. Behavioral Interview(s)
4. Case Study
5. Interview with Senior Leadership

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:

• Work within company’s established standards, procedures and guidelines in delivering service to staff
• Fulfill service requests in a highly customer-service oriented manner
• Monitor, respond to, and escalate service issues in a timely manner
• Follow proper ticketing procedures and best practices
• Improve existing and develop new documentation for systems and services
• Participate in training to develop and maintain knowledge in existing and new technologies
• Assist with inventory management and asset tracking
• Support Systems Administrators with day-to-day activities and projects
• Work with Project Managers to provide technical knowledge and assistance
• Provide assistance in onboarding new employees
• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality
• Partner closely with the IT team to help in migration from Microsoft to Google suite.
• Communicate complex technical solutions to all levels of management
• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

Required Qualifications:

• Minimum of 1-2 years Mac & PC desktop support experience in a fast-paced environment [university or professional]
• Demonstrated expertise in configuring and troubleshooting enterprise wireless devices, including iOS and Android platforms, and effectively resolving critical system issues
• Proficient in troubleshooting, configuration, and setup of Mac systems to ensure optimal performance and reliability, including support services such as Jamf
• Working Knowledge in Google Workspace, Mac environments, Fortigate Firewall, and Cisco switches, Zoom, AWS, JIRA, Confluence
• Experience working with ticketing systems and managing security-related incidents in alignment with organizational policies
• Comprehensive understanding of networking technologies, configurations, and security best practices. 
• Working knowledge of VOIP concepts
• Ability to work with ticketing systems and manage security related incidents

Interview Process*:

1. Connect with the TA partner for a Preliminary Phone Screening
2. Hiring Manager interview
3. Behavioral Interview(s)
4. Interview with Senior Leadership

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

Position Overview 

We are seeking a Technical Product Manager to drive technical requirements and RAN product specifications & solutions for gateway site installation, aligning engineering needs, regulatory constraints, and deployment workflows to enable compliant, commercially viable, and scalable satellite-gateway locations. This role serves as the critical bridge between technical engineering teams, regulatory affairs, commercial development, and site deployment operations to ensure gateway delivers production-ready infrastructure that meets both technical performance requirements and business objectives.

This position requires deep understanding of satellite ground infrastructure, RAN solutions, RF propagation considerations, regulatory compliance frameworks, and site engineering requirements. The ideal candidate will bring proven experience in technical product management within satellite communications infrastructure, with specific expertise in gateway site development, regulatory coordination, and cross-functional technical program management.  

Key Responsibilities 

Technical Requirements & Product Specifications 

• Define comprehensive technical requirements for gateway site acquisition including RF performance criteria, RAN infrastructure specifications, and integration compatibility standards 

• Manage product and deployment requirements for RAN network related hardware 

• Own configuration standards, templates, and governance to ensure consistency across Gateway sites constraints and deployment workflow requirements 

• Coordinate and validate BOMs with Engineering, Supply Chain, and vendors for completeness and accuracy 

• Establish technical validation criteria and acceptance standards for RAN network at Gateway location

• Ensure CIQs, configuration guides, port mappings, and as-built documentation are complete and deployment-ready 

• Coordinate technical requirements gathering sessions with engineering stakeholders, site development teams, and operations personnel 

• Ensure technical specifications support scalable satellite-gateway location development across diverse geographical environments 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

• Support change control by ensuring updates reflected across HLDs, BOMs, configurations, and documentation 

Site Feasibility & Validation Management 

• Lead technical site feasibility assessments including RF propagation analysis, interference studies, and infrastructure capability evaluations for RAN network deployment 

• Validate site feasibility against established technical criteria, and operational deployment standards 

• Coordinate multi-disciplinary feasibility studies involving RF engineering, utilities assessment, and regulatory compliance teams 

• Manage technical risk assessments and mitigation strategies for site acquisition projects 

• Establish standardized feasibility validation processes and documentation frameworks 

Cross-Functional Engineering Coordination 

• Coordinate engineering inputs from RF engineering, satellite systems, network operations, and infrastructure development teams 

• Facilitate technical collaboration between site acquisition teams and broader satellite network engineering organization 

• Ensure consistent engineering standards and technical approaches across multiple gateway site development projects for RAN network 

• Drive technical decision-making processes involving multiple engineering disciplines and stakeholder groups 

• Enable smooth technical handover to Service Acceptance and Operations, ensuring documentation completeness and traceability 

Documentation & Delivery Standards Management 

• Manage comprehensive technical documentation for gateway site including requirements specifications, RAN Rack layout design standards, and validation procedures 

• Ensure site acquisition outputs meet integration, build, and commercial-ready gateway delivery standards 

• Establish and maintain technical documentation standards and configuration management processes 

• Maintain technical traceability from requirements through final delivery and commissioning 

Technical Program Management & Process Optimization 

• Develop and optimize technical workflows for gateway site acquisition from RAN network prospects, including requirements definition, feasibility assessment, and delivery validation processes 

• Drive continuous improvement initiatives for technical processes, tools, and methodologies 

• Coordinate technical resource allocation and capacity planning for site acquisition programs  

Qualifications 

Education 

• Bachelor's degree in Electrical Engineering, Telecommunications Engineering, Systems Engineering, or related technical field 

• Master's degree in Engineering Management, Systems Engineering, or advanced technical discipline preferred 

Experience 

• Minimum 8+ years in satellite communications, telecommunications infrastructure, or wireless network engineering 

• Minimum 5 years’ relevant experience in RAN engineering, telecom site acquisition, or technical product management supporting ground facilities 

• Demonstrated experience producing or validating site engineering deliverables: site survey reports, RF/site feasibility and integration acceptance criteria 

• Strong written communication and technical documentation skills for creating ICDs, acceptance plans and status reports 

• Ability and willingness to travel domestically to candidate and active gateway sites as required for surveys, permitting meetings, and commissioning 

Required Technical Expertise 

• Deep understanding of satellite ground segment architecture, gateway systems, and RF infrastructure requirements 

• Hands on experience of eNB hardware and RAN architecture design 

• Strong knowledge of satellite communications link budgets, antenna systems, and RF propagation characteristics 

• Proven ability to translate complex technical requirements into actionable product specifications and delivery criteria 

• Experienced on CIQ handling and deployment documentation workflows 

Preferred Qualifications 

• Background in technical product management roles at satellite operators, ground infrastructure providers, or telecommunications companies 

• Experience with technical project management methodologies and cross-functional technical program coordination 

• Familiarity with 4G/ 5G NTN standards, satellite-cellular integration, and next-generation satellite communications architectures 

Leadership & Communication Skills 

• Strong technical leadership with ability to influence and coordinate across multiple engineering disciplines 

• Exceptional communication skills for presenting complex technical requirements to diverse stakeholder audiences 

• Proven ability to manage technical programs involving regulatory agencies, engineering teams, and commercial stakeholders 

• Experience building scalable technical processes and product management frameworks 

• Demonstrated success in technical decision-making and conflict resolution across cross-functional teams 

Technology Stack 

• Proficiency with technical documentation systems, requirements management tools, and project management platforms 

• Experience with RF simulation tools, link budget analysis software, and satellite communications modelling systems 

• Knowledge of geographic information systems (GIS) and site assessment tools commonly used in telecommunications infrastructure development  

Physical Requirements 

• Role will be based in India

• Regular travel for site assessments, technical meetings, and stakeholder coordination (~25-30%) 

• Ability to participate in field site evaluations including outdoor assessments at potential gateway locations 
• Ability to work across global time zones and participate in remote review sessions.

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. 

About the Role

Crunchyroll is seeking a Senior Manager, CRM Marketing to lead localized CRM engagement for India and MENA—two of our fastest-growing regions. Based in Mumbai or Hyderabad, this role will own the CRM campaign calendar for the region, balancing high-velocity title moments and catalog beats while bringing our biggest anime moments to life across owned channels.

You will plan and execute high-impact, fan-first campaigns that support title launches and catalog discovery—including new season/series drops, dub drops, mid-season arcs, and finales for top-tier titles. Success in this role requires strong segmentation and analytical judgment, plus the ability to translate IP into messaging that creates an emotional connection with fans.

You'll also act as a subject matter expert for India and MENA, championing transcreation and locally resonant storytelling (not just translation), cultural nuance, and fan-first engagement. You'll partner closely with our global Lifecycle Marketing team that owns always-on lifecycle journeys; in this role, you will serve as a regional advisor and ensure key title moments and local insights are reflected in the broader lifecycle strategy.

What You'll Do

• CRM Campaign Calendar Ownership: Own the CRM campaign calendar for India and MENA across tentpole releases, seasonal beats, and catalog programming, aligning timing, targeting strategy, and channel plans with local and global priorities.
• Go-to-Market Campaigns: Collaborate with regional marketing, brand, programming, and curation teams to design localized go-to-market moments for major content launches, seasonal events, partnerships, and fan activations.
• Segmentation & Audience Strategy: Apply best practices in personalization and segmentation to build targeted campaigns informed by fan behavior, affinities, regional nuances, and language/dub preferences. Partner with Data Science and Growth teams to refine audience definitions, identify opportunities, and improve precision over time.
• Regional Market Expertise: Serve as Crunchyroll's CRM market lead for India and MENA, advising on cultural nuances, local market behaviors, channel norms, and fan engagement opportunities.
• Localized Lifecycle Strategy: Provide regional inputs into India and MENA lifecycle journey strategies across acquisition, onboarding, engagement, retention, and winback, working closely with our Lifecycle Marketing team. Ensure best practices in personalization, segmentation, and lifecycle orchestration.
• Marketing Technology Ownership: Lead campaign execution and performance optimization in partnership with Operations, Martech, and Data Analytics; manage CRM initiatives within Braze (or similar) across email, push, in-app, notification center, and relevant messaging channels, ensuring excellence in configuration, QA, measurement, and reporting. Own content-triggered messaging strategy that supports title moments and engagement in alignment with lifecycle standards and guardrails.
• Cross-Functional Partnership: Work with Regional Marketing, Product, Brand, Content, Creative, Data Science, and GTM teams to create cohesive fan experiences and ensure lifecycle campaigns align with both local and global priorities.
• Performance & Optimization: Analyze CRM campaign performance, identify opportunities, and apply insights to continuously improve effectiveness and fan impact through test-and-learn approaches, including cohort analysis and incrementality-minded measurement.
• Innovation & Experimentation: Stay ahead of market dynamics and messaging ecosystems (mobile-first behaviors, regional languages/Hinglish, WhatsApp norms, payment behaviors, and device/telco ecosystem nuances) to evolve CRM campaign strategy and execution.

About You

We get excited about candidates who bring:

• 8+ years of experience in CRM, retention, or subscriber engagement marketing, ideally within streaming, digital subscription, gaming, e-commerce, or entertainment.
• Strong experience with Braze (or comparable orchestration platforms) with a focus on campaign planning/execution, segmentation, triggers, and multi-channel delivery.
• Deep knowledge of Indian and MENA consumer behaviors, digital marketing platforms, and messaging ecosystems (especially WhatsApp, UPI-driven funnels).
• Strong creative acumen and storytelling ability—capable of translating IP into fan-first messaging that builds emotional connection and drives action.
• Strong analytical skills to interpret performance data, develop insights, and translate them into targeting and creative optimizations.
• Proven ability to collaborate across regional and global teams in a fast-paced, matrixed environment.
• Passion for anime, entertainment, or fan-first brands is highly valued.
• Additional proficiency in relevant regional languages is a plus.
• Bachelor's degree in Marketing, Business, or related field.

About the Team

Our Lifecycle Marketing team designs personalized journeys that drive fan connection, engagement, and loyalty. Through data-driven insights and creativity, we activate the right experiences at the right time across channels—helping anime fans feel seen, understood, and inspired by Crunchyroll.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Social who will:

• Make Strategies and Planning
• Execution and Optimization for Paid campaigns across social media platforms
• Create Performance reports & review deck for clients
• Understand the projects and clients requirements & deliver accordingly
• Coordinate with cross functions to deploy campaigns

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Graduation or Post Graduation Degree in Any stream
• 4-6 years of Experience of running paid social campaigns
• In-depth knowledge of social platforms (Facebook, Twitter, LinkedIn, Snapchat etc.)
• Have created Media plans for client briefs
• Excellent communication and interpersonal skills
• Proficiency in MS-Office and Social Media Management Tools like SocialFlow, Sprinklr, etc
• Should be able to Multi task and handle multiple clients at one time
• Hand on experience in social media advertising and ad creation & optimization
• Active interest in digital, Paid media, planning, strategizing, web analytics and other aspects of performance marketing.
• Team Management

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

DigitalOcean is seeking a shift manager for our 24x7 operations team. Reporting into the Senior Manager, Cloud Operations, this manager will be working with one shift of our existing 24x7 CloudOps team to monitor our cloud services, respond to problems, escalate to engineering where appropriate, and work to build and evangelize reliable processes and procedures that improve service quality and reliability.

What You’ll Do:

• Managing all staff from a specific shift, including shift schedules, day to day logistics as well as career growth and development planning conversations, periodic reviews, goal setting and performance management
• Owning the organizational structure shift internally to guarantee 24x7 coverage
• Establish relationships with key staff outside of CloudOps to identify and remedy friction areas
• Understand common workflows, identify and eliminate inefficiencies, work to identify needs
• Creation and maintenance of documentation, both technical and managerial

What You’ll Add to DigitalOcean:

• Experience running a global 24/7 team with shift constraints
• Understanding of Internet protocols, web standards, web and API service architectures
• Familiar with Linux, Networking, and Internet operation technicals
• Experience with monitoring systems at scale, methods, and tooling
• Operational mindset: RACI, ITIL, and process thinking
• Experience with Jira, Google docs, and other cloud tools
• A sense of ownership with ability to function independently on tasks and lead larger efforts once up to speed

*This job is located in Hyderabad, India

#LI-Hybrid

We are looking for a GTM/RevOps Analytics Engineer to bridge the gap between technical data architecture and business insights. Reporting to the Senior Manager, Revenue Operations, you will be a key player in defining how we measure success and automate the journey from lead to revenue.

What You’ll Do:

• Architect SQL-based data transformations from multiple GTM sources to ensure a single, clean version of truth for the entire organization.
• Design and maintain Looker/LookML dashboards to provide sales and GTM leadership with real-time visibility into pipeline health and revenue trends. Proven ability to translate raw sales activity into clean, actionable revenue data
• Engineer automated GTM reporting workflows in order to eliminate manual data pulls and allow business teams to focus on strategy over spreadsheets.
• Partner with RevOps, Analytics, and Finance to define core business metrics and ensure data consistency across the customer lifecycle.
• Optimize Salesforce data structures (Accounts, Opportunities, and Revenue) to improve the accuracy of our forecasting and performance tracking.
• Develop scripts and AI-based workflows over time to automate routine GTM tasks and enhance our operational velocity.
• Translate complex data findings into plain language for stakeholders to ensure every department understands the "why" behind the numbers.

What You’ll Add:

• Technical Breadth: A professional understanding of advanced SQL for complex data modeling, hands-on experience with Looker/LookML, and a deep comfort navigating Salesforce GTM data structures.
• The "Human" Element: You are a structured thinker who enjoys simplifying complex problems and can build high-trust relationships with cross-functional partners.
• Coding & Automation: Experience with Python or using APIs to build scripts that make manual processes disappear.
• Growth Mindset: A desire to move beyond "what" happened to "why" it happened, with an appetite for constant feedback and a "leave it better than you found it" attitude.

This role supports EST and PST time zones, and the candidate should be comfortable working a night‑shift schedule

Responsibilities:
• Stakeholder management & requirements gathering on various implementation projects related 
to performance attribution, work as a primary SME.
• Conduct comprehensive discovery sessions with stakeholders to understand investment 
strategies, measurement needs, attribution requirements, and reporting workflows.
• Play key role in defining success criteria for the end-to-end implementation related to 
performance attribution solutions.
• Contribute to documenting detailed business requirements for performance calculations, 
attribution models, and reporting frameworks.
• Ensure all performance reporting adheres to industry standards and regulatory requirements, 
such as the Global Investment Performance Standards (GIPS)
• Translate complex requirements into actionable specifications for implementation teams.
• Work closely with Arcesium product management and engineering to ensure platform 
compatibility and data flow.
• Develop user documentation, process guides, and best practice materials.

Requirements:
• 6-12 years of experience in investment performance measurement, attribution analysis, or 
related buy-side operations roles
• Deep expertise in performance calculation methodologies (TWR, MWR, IRR, GIPS standards) and 
attribution frameworks (Brinson, factor-based, holdings-based, etc.)
• Proven track record implementing performance measurement systems or working as a 
performance analyst at sophisticated institutional investors.
• Strong understanding of investment strategies across asset classes (equities, fixed income, 
alternatives, multi-asset)
• Excellent analytical and critical thinking skills with meticulous attention to detail and accuracy
• Bachelor’s degree in finance, Economics, Mathematics, Computer Science, or related field. CFA 
or CIPM will be highly desirable.
• Since Arcesium uses StatPro integration, Experience with StatPro or similar performance 
attribution platforms (e.g., FactSet, MSCI) as a plus.
• Familiarity with regulatory and compliance requirements (GIPS, SEC, ILPA, etc.)
• Experience with SQL, Python, or other data analysis and automation tools
• Experience managing large-scale technology implementations or transformation projects.
• Strong analytical skills, critical thinking skills, and attention to detail along with strong 
interpersonal skills with a collaborative attitude
• Ability & willingness to work under pressure and take on additional operational tasks and meet 
tight timelines.

Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, 
gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual 
orientation, marital status, disability, or any other category protected by law. Note that for us, this is more 
than just a legal boilerplate. We are genuinely committed to these principles, which form an important 
part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having 
a wide range of backgrounds and personal characteristics

Position Summary

Arcesium seeks a talented Contract Manager to join our Client and Partner Development team. This person will facilitate and manage the contract process, facing off with clients, vendors, and strategic partners while working closely with Legal, Sales, Account Management, Product, and Finance teams internally. This individual will report to the Head of Sales Operations. Contract management is a critical part of the sales process and integral to Arcesium’s success.

What You'll do:

• Creating, preparing, and reviewing initial drafts of all client contracts
• Meeting with internal counsel and customers and / or partners to reach an understanding and agreement on important legal and commercial terms
• Ensuring the firm’s contracts are well-maintained and organized
• Identifying opportunities for process improvement and devising plans to implement the changes
• Providing advice and guidance to different teams relating to contract terms
• Building and maintaining relationships and creating trust with internal and external stakeholders
• Collaborating with and presenting to senior stakeholders
• Assisting with special projects as needed, such as training the Sales team on contract processes, researching contract software, etc.

What You'll need:

• The ideal candidate will have 5-7 years of experience in contract, legal, or related work, preferably in the finance or technology field.
• This individual must be an organized, process-oriented problem-solver who can multi-task and manage competing interests.
• The successful candidate will have strong attention to detail, excellent written and oral communication skills, and be able to work well with others.
• They must be a self-starter with a passion for learning and an interest in financial services and/or financial technology is desirable.
• A bachelor's degree with a strong record of academic achievement is required.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Arcesium seeks an experienced Solution Architect to join our Client and Partner Development team as a Forward Deployed Solution Architect. As a Forward Deployed Solution Architect, you will bridge the gap between Arcesium platform and clients' business requirements. You will show the customer value quickly and turn insights into scalable and repeatable long-term solutions. Forward Deployed Solution Architects work directly with Arcesium customer stakeholders and Arcesium product teams to solve sophisticated data problems in the investment management businesses.

What You'll Do: 
• Guide customer top stakeholders (CTO, CDO) on the best ways to accelerate customer data strategy through Arcesium 
• Decompose customer problem into component parts, design scalable solution using platform capabilities as building blocks 
• Present solutions to customers verbally as well as written proposals, rich materials and illustrations 
• Work with prospective clients to define the scope and success criteria of PoC projects 
• Lead various projects including Proof of Concepts, Implementations and beyond 
• Manage stakeholder expectations, highlights project risks and mitigations, and lead governance meetings 
• Collaborate with Forward Deployed Software Engineers, Data Strategists, Project Managers and Product for project success  
• Synthesize and note client requirement for fund and investor allocation business. 
• Work on various methods of calculating Management and incentive fees across complex fund structures.  
• Think critically to suggest improvements to the process, which may reduce costs, drive product innovation and result in increased sales conversion 
• Closely work with client developers getting them up to speed on Arcesium’s data architecture, platform overview, hands-on training, data flow (ingress/egress) across applications 
• Present and discuss Arcesium's Technology capabilities in Sales conversations, demos etc.

What You'll Need: 
• 8 to 12 years of experience in client facing roles requiring a high degree on consultative and solutioning skills (e.g., client solutions, professional services and implementations, etc.), providing technical solutions and building and driving software development 
• Hands on experience in working in investor allocation & fund accounting work space across Hedge fund, UCITS, IAM, private funds. 
• Hands on experience in complex fund structures such as multi layer FOF, Master-feeder, blocker, UCITs etc. 
• Skills cutting across technology and financial domain 
• Ability to drive cross-functional medium & large-scale projects, across business and technology domains; stakeholder management across levels is required 
• Strong interpersonal skills and experience building strong internal and external relationships 
• Strong communication skills, including the ability to be influential and persuasive with stakeholders 
• Familiarity with cutting edge cloud solutions and data analysis techniques 

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for a talented Individual Contributor to join a cross-functional product team responsible for integrating the Order & Portfolio Management System with the broader platform ecosystem and building new O/PMS features, with a focus on seamless trade lifecycle workflows from order creation through to position synchronization, reconciliation, and post-trade processing.

What You'll Do

• Own features from concept to delivery across the trade lifecycle, producing roadmaps and feature specifications through domain deep-dives and requirements gathering for order workflows, FIX connectivity, allocation logic, and portfolio analytics.
• Articulate product value propositions drawing on knowledge of order routing, execution management, portfolio construction, and position keeping.
• Partner with engineers, architects, and platform partners to translate specs into product, bridging trading desk workflows and back-office accounting while coordinating timelines, dependencies, and deliverables across integration workstreams.
• Build comprehensive test cases covering order routing, execution, position synchronization, data mapping, exception handling, and end-to-end integration.
• Conduct competitor analysis across the OMS/PMS/EMS landscape.

What You'll Need

• 8+ years in front, middle, and/or back-office; 4+ years in product management
• 2+ years direct experience working with OMS and/or PMS platforms, covering order creation, routing, execution, allocation, and settlement.
• Familiarity with how OMS/PMS platforms interact with execution venues, prime brokers, fund administrators, and accounting engines.
• Experience collaborating with engineers in an agile environment.
• Ability to manage multiple workstreams with diligence.
• Graduate degree in software engineering, finance, or a related quantitative field

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.

What You’ll Do

• Engage and evangelize relevant NetBrain use cases to assigned customer accounts.
• Directly help customers achieve automation value/use cases with NetBrain.
• Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.
• Develop and execute customer success plans with customers.
• Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.
• Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.
• Train and coach customers through successful onboarding and ongoing usage.
• Collaborate with Sales on accounts to identify expansion opportunities.

Who You Are

• 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)
• Background in a NOC or complex enterprise network environment (ISP, Cloud provider, MSP, or Systems Integrator)
• Strong understanding of enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)
• Networking certification strongly preferred (CCNA, CCNP, JNCIA, JNCIP, or equivalent)
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences
• Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently
• Experience working with Global 2000/5000 enterprise customers preferred

Nice to Have

• Familiarity with network automation and APIs
• Experience with Customer Success or CRM platforms (e.g., Gainsight, Salesforce)
• Exposure to SaaS, automation-driven, or observability platforms
• Windows or Linux administration experience

Role and Responsibilities

Role: Responsible for development and implementation of new and revised pharmaceutical drug product labeling for both pipeline and commercial products across global market (including FDA, EMA, Health Canada, GCC, APAC, LATAM, and other emerging regions) ensuring compliance with applicable regulations, guidelines, and company standards.

Key Responsibilities

• Oversee regulatory labeling activities across the entire product lifecycle from development through post-approval, ensuring timely submissions and adherence to international health authority requirements.
• Act as a subject matter expert for global labeling regulations, standards and best practices.

 Responsibilities: 

• Initiate and monitor the process for new and revised labeling requests according to internal procedures.
• Prepare and update labeling components such as SmPC, PIL, USPI, carton/container labels, and electronic formats (e.g., SPL, XML) for global submissions.
• Ensure regulatory compliance, accuracy, and version control of all new and revised labeling.
• Coordinate, monitor, and expedite labeling changes to meet established deadlines for HA submission and/or production schedules.
• Coordinating with artworks preparations team for development of label / cartons / package insert for submission purposes.
• Initiate and approve change controls for new and revised labeling.
• Participate in Azurity’s Labeling Management Review Committee (LMRC) weekly meetings to finalize and approve labeling.
• Develop collaborative and respectful relationships with internal and external customers, including but not limited to, Packaging Operations, Marketing, Medical Affairs, Regulatory Affairs, Supply Chain, and artwork and print vendors to develop labeling.
• Monitor and update the labeling tracker to ensure timely progress and adherence to project timelines.
• Monitor global regulatory changes, guidance documents, and safety updates that impact product labeling.
• Archive controlled label copies and master label files according to internal procedures.

Required Skills and Experience

• Ability to read, understand, and follow HA regulations and guidance documents related to labeling.
• Proven experience collaborating within cross-functional teams to achieve shared objectives.
• Strong attention to detail and ability to meet deadlines
• Highly skilled at prioritizing and managing multiple tasks simultaneously.
• Strong interpersonal skills and an effective communicator (phone, email, web-ex, video, in person)
• Strong sense of teamwork, ability to build collaborative relationships.
• Adept at identifying, addressing, and escalating issues promptly to ensure resolution.
• Familiar with Regulatory Information Management (RIM) systems like Veeva Vault and/or similar platforms.
• Ability to work with large datasets and detailed documentation.

Preferred Qualifications

• 8-12 years of pharmaceutical labeling experience.
• Bachelor’s/ Master’s degree in scientific discipline preferred.

Brief team/department description:

Azurity Pharmaceuticals is seeking an Associate, Drug Safety – Quality, Standards & Training to support drug safety quality systems, standards, audits, and training activities within the Global Drug Safety organization. This role is integral in maintaining inspection readiness, supporting compliance with global pharmacovigilance (PV) regulations, and enabling consistent execution of drug safety processes through effective documentation and training.

Reporting to the Manager, Drug Safety Compliance this associate-level role will work closely with Drug Safety Operations, Compliance, Quality, and cross-functional partners to support SOP management, training coordination, and continuous improvement initiatives.

Principle Responsibilities:

• Support the maintenance and administration of Drug Safety SOPs, work instructions, and standards, including document updates and version control.
• Support coordination of Drug Safety training programs, including onboarding and periodic refresher training.
• Track training completion, maintain training records, and support reporting of training compliance metrics.
• Support preparation for regulatory inspections internal and external audits related to pharmacovigilance.
• Assist with organization and maintenance of inspection-ready documentation and training records.
• Partner with Drug Safety Operations, Compliance, Quality, Regulatory Affairs, and Clinical teams to support consistent application of standards and training requirements.
• Serve as a point of coordination for quality- and training-related communications within Drug Safety.
• Support global Drug Safety initiatives that require standardized processes or training support.

Qualifications and Education Requirements

• 1–3 years of experience in pharmacovigilance, quality, compliance, training, or related roles within pharmaceutical, biotech, or regulated healthcare environments.
• Experience supporting quality systems, SOPs, and/or training coordination preferred
• Must have a clear understanding of pharmacovigilance and regulated quality environment.

Education

• Bachelor’s degree required in Life Sciences, Healthcare, Quality, Training, or related field.

Brief team/department description:

The Manager, Promotional Material Review Committee, is responsible for managing and supporting the end-to-end operations of the Promotional Review Committee (PRC/MRC). This role is responsible for ensuring promotional materials are reviewed efficiently, consistently, and in compliance with regulatory, medical, and legal requirements while enabling timely commercial execution. Reporting to the Director, Medical Education, this role will partner closely with Medical Affairs, Regulatory, Legal, Compliance, and Commercial teams to drive operational excellence, governance, and inspection readiness across promotional review processes.

Principle Responsibilities:

• Manage day-to-day operations of the Promotional Material Review Committee (PRC/MRC), including scheduling, agenda management, and documentation.
• Coordinate review of promotional materials across channels (e.g., HCP, DTC, digital, print, training materials).
• Ensure clear communication of review outcomes, required revisions, and final approvals to stakeholders.
• Translate complex clinical and scientific data into clear, balanced, and compliant medical content for internal and external audiences.
• Support product launches and lifecycle management through review and creation of foundational medical materials.
• Partner with PMRC/SRC stakeholders to facilitate timely review and approval of materials.
• Collaborate closely with Medical Affairs, Regulatory Affairs, Legal, Compliance, Commercial, and Field Medical teams.
• Serve as a medical content subject-matter partner while maintaining appropriate separation between promotional and non-promotional activities.
• Identify opportunities to enhance content quality, efficiency, and alignment with evolving best practices.

Qualifications and Education Requirements

• 5+ years of experience in promotional review, regulatory affairs, medical affairs operations, or compliance within pharmaceutical or biotech organizations.
• Bachelor’s degree required; advanced degree (PharmD, PhD, MD, or MS) in life sciences or related field preferred.
• Experience supporting or managing Promotional Review Committees (PRC/MRC) strongly preferred.
• Familiarity with FDA promotional regulations, OPDP guidance, and advertising/promotion standards.
  
  

About the Role

Azurity is seeking a Manager to execute QA Operations internationally to ensure full compliance with US FDA, EU GMP, Health Canada, PIC/S and GDP regulations and guidelines. As part of these core responsibilities, this role will support Global Quality Operations including deviation/OOS assessment, CAPA management, change control, PQR reviews, product complaints, performance of vendor audits, and technical batch release, as applicable.

Key Responsibilities

• Execute QA oversight for assigned CMOs, 3PLs and other types of vendors based Internationally, including deviation/OOS assessment, change control, and CAPA evaluation.
• Perform technical documentation for batch disposition (e.g. batch record reviews, CoAs, deviation/OOS investigation reports, stability data) to support in-market product release.
• Ensure quality processes align with international standards and local market requirements.
• Collaborate with Supply Chain, Regulatory, Technical Operations, for the supply of medicinal products to the various markets.
• Manage assigned vendors for Quality Systems - deviation investigation, CAPAs, change control management, product quality reviews (PQRs), compliance risk assessment, self-inspections, and Quality Technical Agreements.
• Support inspections from the local Health Authorities and follow-up actions.
• Support GMP/GDP audits of CMOs, 3PLs, and other vendors, if required.
• Participate in local risk management and escalation processes aligned with global procedures.
• Execute continuous improvement and training of QA personnel related to regulatory/compliance requirements.

Required Skills and Experience

• Minimum 5 years in pharmaceutical Quality Assurance / QA Operations (QC experience would be eligible)
• Previous experience in managing external pharmaceutical manufacturing partners (CMOs).
• Working knowledge of Veeva Quality Vault (Quality Management System) is beneficial.

Preferred Qualifications

• Degree in pharmacy, chemistry, or biology or any other related science background.

Job Title: Senior Talent Acquisition Specialist (U.S. Professional Hiring)

Department: Human Resources – Talent Acquisition

Location: Hyderabad, India (Onsite – HiTec City, Mindspace Office Complex)

Shift: Night Shift (aligned to U.S. business hours)

Company: Azurity Pharmaceuticals, Inc.

Job Description Summary

Azurity Pharmaceuticals is a fast-growing pharmaceutical company focused on serving patients with unmet medical needs through customized, user-friendly drug formulations. Our success is driven by talented colleagues who bring rigor, creativity, and commitment to everything they do.

The Executive Recruiter based in Hyderabad will be a core member of Azurity’s Talent Acquisition team, responsible for full-cycle recruiting of professional and leadership-level roles in the United States. This role is designed for an experienced recruiter with exceptional English communication skills and a proven record of successfully hiring U.S.-based professional talent across functions.

This position is based in Azurity’s state-of-the-art, brand-new office located in HiTec City within the Mindspace office complex. Working the night shift to align with U.S. stakeholders, this individual will partner closely with hiring managers, HR leaders, and global TA colleagues to deliver a high-quality candidate experience while meeting aggressive hiring timelines.

Key Responsibilities

• Lead full-cycle recruiting for U.S.-based professional and leadership roles, including intake, sourcing, screening, interviewing, offer support, and close.
• Partner closely with U.S. hiring managers to understand role requirements, success profiles, and hiring priorities.
• Develop and execute targeted sourcing strategies using LinkedIn, job boards, referrals, market mapping, and direct outreach.
• Conduct in-depth candidate interviews with a strong focus on communication skills, experience depth, and cultural alignment.
• Present well-qualified candidate slates with clear, insightful assessments to support hiring decisions.
• Manage multiple concurrent requisitions while maintaining speed, quality, and candidate experience.
• Ensure compliance with Azurity recruiting policies, data privacy standards, and applicable employment regulations.
• Collaborate effectively with global TA colleagues to ensure consistent processes and best practices.
• Provide regular status updates, pipeline insights, and risk flags to stakeholders.

Required Qualifications

• Demonstrated success recruiting professional-level roles in the United States, with a strong track record of consistent hires.
• Exceptional English language proficiency, both written and verbal, with the ability to communicate confidently with U.S.-based leaders and candidates.
• Strong interviewing, assessment, and stakeholder management skills.
• Experience managing high-volume and/or complex professional requisitions simultaneously.
• Deep familiarity with U.S. recruiting practices, candidate expectations, and hiring manager partnership models.
• Ability to work night shift hours aligned to U.S. time zones on a sustained basis.

Preferred Qualifications

• Experience recruiting in pharmaceutical, life sciences, healthcare, or regulated industries.
• Prior experience supporting executive, senior professional, or niche skill-set hiring.
• Comfort operating in a global, matrixed organization.
• Experience using modern applicant tracking systems and sourcing tools.

Core Competencies

• Executive presence and professional communication
• Candidate and hiring manager experience focus
• Strong judgment and decision-making
• Attention to detail with ability to connect details to the big picture
• Results-driven, organized, and resilient

Working Relationships

• Reports into the Talent Acquisition leadership team
• Partners closely with U.S.-based hiring managers and HR colleagues
• Collaborates with global TA and HR Operations teams

Azurity Pharmaceuticals is an equal opportunity employer.

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering tea.. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

• Implement agent-based AI solutions using the Workato Agentic AI platform.

• Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

• Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.

• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.

• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.

• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.

• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• A total of 4+ years of relevant experience in design, development, and implementation, with at least 1 years of experience in Workato, is a must.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.

• Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.

• Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus.

• Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL.

• Hands-on experience with any of the following: Java, Python, or Ruby

• Technical background or a solid understanding of technology and industry trends, especially in the app integration space.

• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus.

• Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Job Req ID: 2612

ABOUT THE ROLE:

As Senior Product Manager for Ongoing Monitoring, you will be responsible for the product strategy and roadmap for compliance related transaction risk screening across Tide’s member base, with a core focus on AML, CTF and PEP/Sanctions. This includes the systems, workflows and decisioning that help Tide detect, assess and respond to suspicious activity, while balancing compliance, operational efficiency and member experience.

• You will own the product experience for key transaction risk processes, from alert generation and prioritisation through to investigation, case handling and downstream actions. You will work at the intersection of product, operations, data, engineering, risk and compliance to build effective, scalable and well-controlled solutions that support Tide’s growth across markets.
• Define and execute the product vision: Develop and maintain a clear product roadmap aligned with business objectives, operational needs and regulatory requirements for Ongoing Monitoring.
• Customer and operational advocacy: Champion both the member experience and the internal user experience throughout the monitoring and investigation lifecycle. Understand pain points for members, investigators and operations teams, and translate them into product requirements.
• Risk Management: Collaborate closely with risk, compliance and financial crime teams to ensure transaction monitoring and case management capabilities meet relevant regulatory expectations across AML, CTF and sanctions controls.

Product Development & Delivery:

• Define and prioritise product features and enhancements across monitoring, alert handling, investigations and controls
• Work closely with engineering, design, data science and analytics teams to deliver high-quality monitoring solutions
• Manage the product lifecycle from discovery and conception through launch and ongoing iteration
• Partner with design to improve both the digital member experience and the internal investigator and operations experience, driving better efficiency, consistency and control
  
  

Data Analysis & Insights: Analyse operational, customer and risk data to identify improvement opportunities, monitor performance and inform product decisions. Use KPIs to optimise effectiveness, quality, speed and cost.

Stakeholder Management: Effectively communicate product strategy, roadmap and trade-offs to internal stakeholders including senior leadership, operations, risk and compliance teams, and cross-functional partners.

WHAT WE'RE LOOKING FOR:

We are looking for an exceptional product manager to join Tide’s Ongoing Monitoring team as we build global scalable transaction risk capabilities that strengthen Tide’s financial crime controls while enabling sustainable growth. This role sits in a complex, high-impact space where strong product judgement, comfort with ambiguity and the ability to work across a matrix are essential.

A unique role, you’ll be able to bring the vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, analysts, operation managers and risk experts, you will research, build, ship and improve products that sit at the heart of Tide’s financial crime operations.

• You’ve spent at least seven years building products, with strong experience in financial crime, AML, transaction monitoring, sanctions, fraud or related risk domains
• You have a strong understanding of AML, CTF and PEP/Sanctions controls, and how transaction monitoring operates in practice
• You have experience designing and delivering customer-centric and operations-centric products in a digital environment
• You have strong analytical and problem-solving skills, with the ability to use data to identify issues, prioritise opportunities and drive decisions 
• You have expertise in back-office tools, automation, deflection strategies, and GenAI-driven innovations
• You are an excellent communicator who can work effectively across product, engineering, operations, analytics, risk and compliance
• You are comfortable operating in a dynamic and ambiguous environment, and can create clarity where process or structure is still emerging
• You have experience with Agile methodologies and modern product development tools
• You have familiarity with financial services and the regulatory landscape
• You have proven experience working with design teams to create effective user experiences, with a focus on improving both internal user satisfaction and operational efficiency
• You are comfortable working in a fast-moving company where priorities can change and where some processes need to be built from scratch
• You have experience working closely with risk & compliance teams as well as operations teams
• Experience in transaction monitoring, alerting systems, case management, investigations tooling or operational workflow products would be highly valuable

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Storable is looking for a Product Manager with a B2B SaaS background to set an outcome - oriented product strategy. Specifically, you will be working with a highly cross-functional team to transform Storable CRM product into an industry leading CRM service extensible to each of Storable’s platforms.

You will work with colleagues across product, design, marketing, engineering, client success, sales, and the senior executive leadership team to identify potential areas for improvement, define potential solutions and use data-driven, and lean start-up principles to drive measurable results. Your success will be measured by how well you drive to organizational success for Storable and for our customers.

What you’ll do:
● Transform a strong CRM product to a best-in-class solution, extensible to each of Storable’s products giving Storable yet another competitive edge in both Marina and Self-Storage industries.
● Lead a cross functional team of support, implementation, sales, marketing, product, engineering, product operations, business operations and design to build processes and coordinate successful rollouts of the Storable CRM on each of Storable’s platforms.
● Build relationships with storage operators to understand how we can better help their businesses save time and improve profitability through CRM products.
● Spend considerable time looking at customer behavior metrics from our tools and comparable experiences elsewhere. You will use that insight to validate the right direction for the product.
● Conduct market research and stay up to speed on the CRM industry to identify new products and potential revenue streams.
● In collaboration with Product Operation resources, ensure smooth rollout with maximum transparency across the organization.
● Communicate company-wide why you are making certain improvements, what you hope to learn from them, and how they fit into your overall strategy.
● Provide regular updates on projected milestones, progress, and results.
● Work closely with a product owner to identify opportunities and build a roadmap that strikes the right balance between business and customer value.
● Objectively measure and broadly communicate the impact of the strategic bets and delivered work.

What you’ll need:
● 7+ years product management experience in a B2B SaaS environment.
● Background in card payment processing preferred.
● Experience working with 3rd party vendors to achieve objectives.
● Strong cross-functional organizational skills to manage dependencies and mitigate risks to keep projects on track.

● Analytical, Understand how to predict, measure and communicate financial impact of changes
● Ability to navigate hard conversations and build consensus to produce desired outcomes for both Storable and our customers
● Communication skills to present to a variety of audiences the need for and value of a business case
● Resourcefulness in solving problems
● Comfort with both the art (user empathy, design) and science (analytics, statistics, structured hypotheses) of product management
● Experience working in a nimble product delivery organization where product, design, and engineering work in close collaboration
● Familiarity working with Agile Scrum methodologies, including the ability to write actionable and detailed user stories
● Manages projects independently

ABOUT THE TEAM: 

The Treasury team acts as 1st LoD and is at the forefront of driving financial excellence and supporting strategic growth. The Treasury team mission is to optimise the company's financial resources and investment, manage financial risks, ensure robust liquidity and effective cash management and comprehensive treasury operations.

Moreover the team collaborates closely with the product and business team to align financial strategies with business objectives. By contributing to impactful financial decisions, the Treasury team aims to enable sustainable success and growth.

ABOUT THE ROLE: 

As a Treasury Manager – New Products, you will lead the end-to-end implementation of new product initiatives from a Treasury perspective. Acting as the primary Treasury representative, you will drive the design, build, and operational readiness of new product flows and market launches.

This is a high-impact, high-visibility role, where you will work closely with Product, Engineering, Payments, and senior leadership to ensure Treasury requirements are embedded across the full product lifecycle.

Product Delivery & Stakeholder Management

• Act as the primary Treasury point of contact for Product and Engineering teams.
• Own front-to-back delivery of new product initiatives, including design, testing, implementation, and go-live.
• Translate Treasury requirements into product and technical roadmaps.
• Drive cross-functional collaboration across Treasury, Payments, Compliance, and Technology teams.
• Manage project plans, timelines, risks, and dependencies across multiple workstreams.
• Engage, influence, and where required push back on senior stakeholders to ensure Treasury priorities are met.

Treasury Transformation & Automation

• Identify and deliver automation opportunities across treasury processes (cash management, payments, forecasting, bank reporting).
• Lead process re-engineering to support scalable and standardised new product flows.
• Partner with Product and Engineering to implement efficient, future-ready treasury infrastructure.

Data, Reporting & Controls

• Improve data quality, reporting, and transparency across treasury activities.
• Build and enhance dashboards and MIS for liquidity, payments, and forecasting.
• Ensure all implementations align with treasury strategy, safeguarding requirements, and internal controls.
• Support Treasury readiness for new markets, products, and regulatory requirements.

WHAT WE ARE LOOKING FOR: 

• Good relevant years of experience in Treasury, Payments, or Financial Services transformation roles.
• Proven track record of delivering end-to-end product or system implementations.
• Strong understanding of treasury operations, payments ecosystems, and safeguarding.
• Experience in fintech or high-growth environments preferred.
• Strong stakeholder management and communication skills, with ability to influence senior leaders.
• Self-starter with high ownership, comfortable working in ambiguity and fast-paced environments.
• Experience with BI/reporting tools (e.g., Power BI, Tableau) is a plus.

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

What We Need

NetBrain is looking for a collaborative and customer-minded leader with a strong technical background in network design and service delivery to join our post-sales organization as Manager, Network Automation Services, working a hybrid schedule out of our Hyderabad office. This person should have be able to use that network operations/design background to understand customer use cases, and they should be experienced in leading high performing services teams.

What You'll Do

• Manage and mentor a team of network automation engineers, providing guidance, support, and professional development opportunities.
• Develop and implement a comprehensive network automation strategy aligned with the company’s goals and objectives. 
• Design, deploy, and maintain automation solutions for network configuration, monitoring, and management.
• Oversee the execution of network automation projects, ensuring they are delivered on time, within scope, and on budget.
• Work closely with cross-functional teams to integrate automation solutions with existing network infrastructure.
• Monitor and analyze network performance metrics to identify areas for improvement and optimization through automation.
• Troubleshoot and resolve complex network issues related to automation and network performance.
• Create and maintain comprehensive documentation for automation processes, procedures, and best practices.
• Stay current on industry trends and emerging technologies to continuously enhance the automation capabilities of the network.
• Additional responsibilities as assigned.

What You Bring

• Bachelor’s degree in computer science, Information Technology, or a related field. Master's degree or relevant certifications (e.g., CCNP, CCIE) are a plus.
• 8+ years of experience in network engineering or IT operations, with at least 3 years in a leadership role focusing on network automation.
• Proficiency in network automation tools and scripting languages. Strong understanding of networking protocols and network management systems.
• Proven experience in managing and leading technical teams, with strong interpersonal and communication skills.