ABOUT THE TEAM: 

The Information Technology (IT) team is the backbone of our organisation, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimising disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE: 

As IT Enablement Engineer, you will be responsible for ensuring a seamless, secure, and scalable IT Experience across our global workforce, hybrid workforce. You’ll take an active role in technical execution, working with a high performing team that supports our employees across locations.

You’ll oversee day-to-day IT Service delivery, infrastructure reliability, and user support, while also looking at automations, process improvements, and cross-functional collaboration. Working closely with Workplace, Security, People Ops and Engineering teams, you’ll ensure that technology empowers our employees to do their best work-whether they’re in office or remote.

• Support IT operations for both in-office and remote teams, ensuring a smooth, efficient , and high-quality service delivery
• Oversee IT infrastructure and endpoint management systems, including Intune, Jamf, SSO, MDM and core SaaS platforms, ensuring system availability and performance
• Manage and maintain office audiovisual (AV) equipment, ensuring high availability and a seamless user experience for conference rooms, digital signage, and internal events
• Manage IT assets, including procurement, life cycle tracking, audit support, provisioning, and secure decommissioning of devices and IT resources
• Ensure seamless employee experience by overseeing onboarding, offboarding and device management workflows, collaborating closely with People Ops and Security teams
• Collaborate with cross-functional teams, such as Engineering, Workplace and Security, to ensure alignment on technology initiatives, security policies, and operational improvements
• Support automation and process efficiency, identifying and implementing opportunities to reduce manual work and enhance support through automation tools, scripting and system integrations
• Participate in the on-call rotation to provide after-hours technical support as required
• Ensure compliance with company policies, security protocols and industry best standards, supporting audits, risk assessments and security posture improvements

WHAT WE ARE LOOKING FOR: 

• Proven track record in IT support and operations across engineering, support, and site services, ensuring reliability and efficiency at scale
• Experience of ITIL-based processes to drive standardisation, reduce operational noise, and improve service delivery
• Skilled in balancing day-to-day operational demands through ITSM tools such as Jira
• Hands-on expertise with modern IT tools including Microsoft Intune, Meraki Wireless Networks, Jamf
• Experienced Windows and Mac device and application trouble shooting 
• G-Suite and MS-Office support skills
• Exposure to Github and Terraform, with focus on Infrastructure as Code(IaC)
• Experiences in driving automation initiatives to eliminate respective tasks and streamline support operations
• Adept at building clear workflows and documentation
• Effective communicator with both technical teams and non-technical teams from all levels.
• Passionate about enabling productivity, scalability and a seamless end-user experience through strong IT foundations

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

About the team:

Ongoing Monitoring sits in our first line of defence (1LOD) operations’ department, responsible for monitoring the activity of our SME customers (‘members’) for the purpose of preventing, detecting and reporting sanctions, money laundering, terrorism financing, tax evasion, bribery and corruption, money mules and fraud. 

It's an opportunity to work with an amazing team across multiple geographies, including analysts, team leaders, product and engineering managers, data scientists and operations managers. The role has exposure to many senior stakeholders across the business and is at the heart of what we do to protect our customers.

What we’re looking for: 

Here at Tide, we are looking for someone who

• has a good understanding of Financial Crime Typologies including money laundering, terrorist financing, fraud, and sanctions evasion, bribery, tax evasion, and suspicious activities reporting. 
• is passionate and proactive, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of financial crime. 
• understands financial crime in a global financial set up with specific focus towards UK and Europe Geography. 
• has exceptional communication skills in English (both Written and Speaking).
• can use expert judgement to recommend if a case warrants filing of a Suspicious Activity Report (SAR) 

This role is a key element of our ongoing monitoring team sitting within the first line of defence. You’ll be responsible for ensuring we put our genuine members first, through monitoring transaction types and behaviours across our customer base, whilst spotting and investigating potentially suspicious activity. 

As an  Alert Review analyst you’ll be performing tasks related to the following

Transaction Monitoring Alert Review & Analysis:

• Monitor and investigate alerts generated by automated transaction monitoring and sanctions screening systems.
• Conduct comprehensive, risk-based reviews of customer accounts and transaction histories to identify suspicious patterns or activities that deviate from a customer's normal behavior.
• Synthesize information from various sources, including customer profiles (KYC/CDD), public records, adverse media, and internal data.
• Assess the transactional activity in the context of financial crime typologies across a variety of payment types and financial products offered.
• Draft a concise, yet comprehensive report on findings prior to discounting the alert or reporting suspicious activity.
• Contact the member (customer) via email, chat or by phone to seek additional contextual information without tipping off.
• Contact representatives of partner banks via emails in cases where a fin crime investigation is required on Tide’s member

Suspicious Activity Reporting (SAR) Recommendations:

• Draft and present detailed, well-reasoned SAR recommendations to experts responsible for filing SARs to regulatory authorities. 
• Construct a clear, concise, and defensible narrative outlining the suspicious activity, the investigative steps taken, and the rationale for the recommendation.
• Ensure all supporting documentation and evidence is accurately compiled and included in the case file for audit purposes.

Sanctions Screening:

• Analyze potential sanctions hits against international lists (e.g., OFAC, EU, UN, HMT) for cross border payment transactions.
• Apply a risk-based approach to differentiate between a true match and a false positive based on criteria like phonetic similarities, aliases, and supporting data.
• Escalate confirmed sanctions hits to management immediately for asset blocking or reporting.

Other tasks as part of the role

• Gain in-depth understanding of the technology and tools that aid in the alert review and analysis.
• Proactively calling out potential efficiencies in our tools and processes used for transaction analysis 
• Managing your own case load to meet performance targets (Productivity, Quality and Customer experience)
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

What makes you a great fit: 

You are open to flexible shift timings and patterns, it will be five days working with two days off not necessarily weekends. 

• You have 2 to 4+ years of experience in a Transaction monitoring, Financial Crime risk related role in financial services
• You have a keen eye for process improvements, looking how we can work leaner and more robustly.
• You have an analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• You have exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

What you get in return:

• Flexible working options
• Group Life Insurance
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

ABOUT THE TEAM: 

We are seeking a dedicated and detail-oriented analyst to join our growing and evolving Perpetual KYX team that sits within our First Line of Defence.  In this role, you would be assisting in our battle against financial crime - to prevent money laundering, terrorist financing and other illicit financial activities. This would be achieved through the continual review and updating of member data in near real-time in order to provide ongoing data integrity and accurate risk management. This continuous CDD model involves dynamic monitoring of changes to member profiles by reviewing ‘triggers’ or ‘alerts’ that need verifying or updating due to discrepancies in the member profile based on numerous data sources. These triggers may be initiated by suspicious behaviour, a new entity designation, or a member amending identifying information. Through cross-platform research (e.g. Company’s House, social media footprint, and transaction analysis), you’ll complete a multitude of member-specific KYX-related analysis, perform Periodic and trigger alert reviews, wrongful type of entities reviews, nature of business analysis, along with close cooperation with different departments of the business.

ABOUT THE ROLE: 

• Full account reviews (periodic and event-driven)
• Performing transactional reviews
• Maintaining the most up-to-date information for all existing members
• Communicating with members (written communication only)
• Operating with diverse data and documentation as part of the  company’s CDD and EDD processes
• Identifying areas of improvement that can result in an increase of efficiency and better member experience
• Assist on different Remediation Projects

WHAT WE ARE LOOKING FOR: 

• You are good in taking initiative and be naturally inquisitive about KYX principles and processes
• You have 1+ year's work experience working in KYC/compliance, preferably in a highly regulated environment
• You have a clear understanding and application of the UK regulatory landscape
• You have strong understanding and experience of CDD and EDD processes
• You have similar work experience, preferably in the financial services 
• You have previous experience working on Google sheets
• You have an analytical mind–able to digest large data sets and spot patterns and trends with ease
• You have exceptional English communication skills – written and verbal
• You have the ability to work well as part of a team; decisive; goal-oriented; proactive; able to adapt to different people and styles

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

ABOUT THE TEAM

As a Premium Accounts Manager, you will be part of an exclusive team that delivers high-level support to our Premium members. This is not a standard customer service role—our Premium team serves as both trusted advisors and dedicated account managers, ensuring a seamless, personalized, and exceptional member experience at every interaction.

ABOUT THE ROLE

• Provide high-touch, tailored support to Premium members primarily over phone, with additional interactions via chat and email when required.
• Manage complex and sensitive cases with ownership, accuracy, and a solutions-first mindset.
• Deliver a 5-star experience aligned with Premium standards, measured by CSAT, TPH, and QA excellence.
• Build long-term relationships with members by demonstrating in-depth product and process knowledge and anticipating their needs.
• Serve as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices
• Contribute to the continuous improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows.
• Stay aligned with industry trends and member expectations to reinforce Premium as a supreme-class service offering.
• Work flexible shifts (including weekends and holidays) while maintaining top-level performance and professionalism.
  
  

WHAT WE'RE LOOKING FOR:

• Min. 3 years of experience in premium support, account management, or client-facing roles where service excellence is/was a priority.
• Strong problem-solving skills with the ability to navigate complex cases and think beyond standard procedures.
• Exceptional communication skills (written and verbal) with near-native or native-level English.
• High attention to detail and ability to manage multiple tasks while maintaining top-class service standards.
• A proactive, empathetic, and professional attitude that represents our Premium brand promise.
• Proven ability to work collaboratively in a high-performance environment.

It would be considered as an asset if you have:

• Background in FinTech, SaaS, or fast-paced technology companies.
• Experience with membership-based services or subscription models.
• Exposure to analytics or reporting, enabling insights into member behavior and engagement.

WHY JOIN THE PREMIUM TEAM?

• Work in an elite, high-performing team serving our most valued members.
• Be empowered to act as a trusted advisor, not just a support agent.
• Gain exposure to advanced cases, processes, and account management practices.
• Grow your expertise through dedicated training, coaching, and leadership opportunities.
• Contribute directly to shaping Premium service standards and mentoring new talent.
  
  

WHAT YOU'll GET IN RETURN:

• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• Family & Friendly Leaves
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE: 

As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As a Sales Onboarding Specialist

• You will be receiving inbound and outbound calls from prospects who have  downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services
• You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale
• You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products)
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE ARE LOOKING FOR:

• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• You’ll be calling potential prospects that have enquired via social media and price comparison websites for our products
• You will walk these potential members through our products, signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience, specifically in POS device sales
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech, digital bank or POS provider

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE:

As Senior Product Manager for Ongoing Monitoring, you will be responsible for the product strategy and roadmap for compliance related transaction risk screening across Tide’s member base, with a core focus on AML, CTF and PEP/Sanctions. This includes the systems, workflows and decisioning that help Tide detect, assess and respond to suspicious activity, while balancing compliance, operational efficiency and member experience.

• You will own the product experience for key transaction risk processes, from alert generation and prioritisation through to investigation, case handling and downstream actions. You will work at the intersection of product, operations, data, engineering, risk and compliance to build effective, scalable and well-controlled solutions that support Tide’s growth across markets.
• Define and execute the product vision: Develop and maintain a clear product roadmap aligned with business objectives, operational needs and regulatory requirements for Ongoing Monitoring.
• Customer and operational advocacy: Champion both the member experience and the internal user experience throughout the monitoring and investigation lifecycle. Understand pain points for members, investigators and operations teams, and translate them into product requirements.
• Risk Management: Collaborate closely with risk, compliance and financial crime teams to ensure transaction monitoring and case management capabilities meet relevant regulatory expectations across AML, CTF and sanctions controls.

Product Development & Delivery:

• Define and prioritise product features and enhancements across monitoring, alert handling, investigations and controls
• Work closely with engineering, design, data science and analytics teams to deliver high-quality monitoring solutions
• Manage the product lifecycle from discovery and conception through launch and ongoing iteration
• Partner with design to improve both the digital member experience and the internal investigator and operations experience, driving better efficiency, consistency and control
  
  

Data Analysis & Insights: Analyse operational, customer and risk data to identify improvement opportunities, monitor performance and inform product decisions. Use KPIs to optimise effectiveness, quality, speed and cost.

Stakeholder Management: Effectively communicate product strategy, roadmap and trade-offs to internal stakeholders including senior leadership, operations, risk and compliance teams, and cross-functional partners.

WHAT WE'RE LOOKING FOR:

We are looking for an exceptional product manager to join Tide’s Ongoing Monitoring team as we build global scalable transaction risk capabilities that strengthen Tide’s financial crime controls while enabling sustainable growth. This role sits in a complex, high-impact space where strong product judgement, comfort with ambiguity and the ability to work across a matrix are essential.

A unique role, you’ll be able to bring the vision to life whilst playing a leading role within Tide’s product team. Working alongside experienced product professionals and hand-in-hand with senior developers, data scientists, analysts, operation managers and risk experts, you will research, build, ship and improve products that sit at the heart of Tide’s financial crime operations.

• You’ve spent at least seven years building products, with strong experience in financial crime, AML, transaction monitoring, sanctions, fraud or related risk domains
• You have a strong understanding of AML, CTF and PEP/Sanctions controls, and how transaction monitoring operates in practice
• You have experience designing and delivering customer-centric and operations-centric products in a digital environment
• You have strong analytical and problem-solving skills, with the ability to use data to identify issues, prioritise opportunities and drive decisions 
• You have expertise in back-office tools, automation, deflection strategies, and GenAI-driven innovations
• You are an excellent communicator who can work effectively across product, engineering, operations, analytics, risk and compliance
• You are comfortable operating in a dynamic and ambiguous environment, and can create clarity where process or structure is still emerging
• You have experience with Agile methodologies and modern product development tools
• You have familiarity with financial services and the regulatory landscape
• You have proven experience working with design teams to create effective user experiences, with a focus on improving both internal user satisfaction and operational efficiency
• You are comfortable working in a fast-moving company where priorities can change and where some processes need to be built from scratch
• You have experience working closely with risk & compliance teams as well as operations teams
• Experience in transaction monitoring, alerting systems, case management, investigations tooling or operational workflow products would be highly valuable

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

ABOUT THE ROLE:

The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response

Product Security consists of application and cloud security experts. Their mission is to protect the products we build, covering everything from secure design reviews to threat modelling and penetration testing, ensuring security is embedded from the ground up.

Threat Detection & Response (this role!) focuses on protecting the company by building a robust detection and automation platform. We’re proactive in our defence, constantly hacking ourselves to improve our security posture and staying ahead of emerging threats. Our goal is to make Tide resilient against the ever-evolving threat landscape.

Identity is responsible for managing Tide's staff identity platform, ensuring that access to systems and infrastructure is secure, seamless, and aligned with modern security practices. The team uses strategies like zero trust, multi-factor authentication, and granular role-based access controls to safeguard our internal operations.

While each area has its own focus, collaboration is key - it's why we share the same Slack channel and hold our standups together as one cohesive team, ensuring alignment and seamless communication across all security functions.

• Supporting the development and implementation of a strategic vision for threat detection, driving the overall direction and priorities for a team of highly talented engineers.
• Getting hands-on with SIEM systems, including creating custom log-parsers for in-house applications, configuring alert rules, performing log analysis and tuning detections to reduce false positives.
• Creating security automations and services to automate mundane tasks; from data enrichment to automatically removing phishing emails from employee mailboxes. We want you to run with the “anything is possible” mantra.
• Continuously hunting for sophisticated threats across our infrastructure, leveraging threat intelligence and innovative detection techniques to stay ahead of attackers. You'll monitor and respond to threats across AWS, GCP, internal applications, and employee endpoints (Windows, macOS).
• Collaborating with cross-functional teams to develop and implement; business-specific threat detection rules. 
• Responsible for ensuring the quality of detections, and uptime of our detection ecosystem through mature test driven development paired with proactive health monitoring capabilities.
• Identifying opportunities to build or enhance internal tools that streamline threat detection processes, improve data visibility, and increase response efficiency.
• Leading complex incident investigations, coordinating efforts across the security, IT, and engineering teams to ensure rapid and effective containment, remediation, and recovery.
• Support as part of the wider security incident response on-call rota.

WHAT WE ARE LOOKING FOR:

• Strong knowledge with one of the following: Splunk, Scanner, Sentinel, SecOps.
• Strong understanding of modern attack and defence techniques which apply to Cloud (AWS, GCP), SaaS (such as Google Workspace and Okta) and desktop (Windows and macOS) environments.
• Passion for passing on knowledge to fellow colleagues.
• Hands-on attitude and the ability to drive solutions to completion.
• Strong experience in security automation, from writing scripts to creating end-to-end automated workflows. Familiarity with SOAR platforms and automating threat detection and response tasks.
• Excellent spoken and written communication skills.
• Experience with writing automation and scripts; bonus points if you have a repository to show-case your work.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. 

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses with their insurance needs. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate insurance revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• Engage with existing Tide members via calls, emails, and other outreach methods to introduce and promote relevant insurance products that support their business needs.
• Proactively manage and follow up on leads generated through various channels, educating members on the benefits of insurance and how it can help save their business time and money.
• Cross-sell complementary Tide products and services alongside insurance offerings, including paid plans, accounting software, and other business solutions.
• Build strong relationships with prospective and existing members by understanding their business goals and recommending suitable insurance products and services to help their businesses stay safe and secured through insurance.
• Confidently conduct cold calls, cold emails, and cold outreach to engage potential members, with the ability to work independently without requiring extensive coaching.
• Guide members through the full insurance journey, from explaining the product and generating quotes to supporting the setup process, while delivering exceptional, five-star service and welcoming new members to Tide.

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills.
• You have previous customer service or telesales experience, specifically in insurance sales or broking.
• You’re focused on revenue and can up-sell insurance policies to our prospective members.
• You’re target driven.
• You are comfortable with constant change and switching of priorities.
• You love to troubleshoot and have a member first mentality.
• You’re able to articulate the onboarding and insurance requirements depending on the nature of the business efficiently and within a limited time frame.
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business.
• You have the ability to be able to listen, learn and adapt to feedback.
• You may also have some knowledge of compliance, KYC, AML, and associated regulations.
• You may also have previous experience working with a Fintech, digital bank or insurance provider/broker.

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• Health Insurance, with a proactive focus on mental and physical wellbeing
• 27 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM: 

The Treasury team acts as 1st LoD and is at the forefront of driving financial excellence and supporting strategic growth. The Treasury team mission is to optimise the company's financial resources and investment, manage financial risks, ensure robust liquidity and effective cash management and comprehensive treasury operations.

Moreover the team collaborates closely with the product and business team to align financial strategies with business objectives. By contributing to impactful financial decisions, the Treasury team aims to enable sustainable success and growth.

ABOUT THE ROLE: 

As a Treasury Manager – New Products, you will lead the end-to-end implementation of new product initiatives from a Treasury perspective. Acting as the primary Treasury representative, you will drive the design, build, and operational readiness of new product flows and market launches.

This is a high-impact, high-visibility role, where you will work closely with Product, Engineering, Payments, and senior leadership to ensure Treasury requirements are embedded across the full product lifecycle.

Product Delivery & Stakeholder Management

• Act as the primary Treasury point of contact for Product and Engineering teams.
• Own front-to-back delivery of new product initiatives, including design, testing, implementation, and go-live.
• Translate Treasury requirements into product and technical roadmaps.
• Drive cross-functional collaboration across Treasury, Payments, Compliance, and Technology teams.
• Manage project plans, timelines, risks, and dependencies across multiple workstreams.
• Engage, influence, and where required push back on senior stakeholders to ensure Treasury priorities are met.

Treasury Transformation & Automation

• Identify and deliver automation opportunities across treasury processes (cash management, payments, forecasting, bank reporting).
• Lead process re-engineering to support scalable and standardised new product flows.
• Partner with Product and Engineering to implement efficient, future-ready treasury infrastructure.

Data, Reporting & Controls

• Improve data quality, reporting, and transparency across treasury activities.
• Build and enhance dashboards and MIS for liquidity, payments, and forecasting.
• Ensure all implementations align with treasury strategy, safeguarding requirements, and internal controls.
• Support Treasury readiness for new markets, products, and regulatory requirements.

WHAT WE ARE LOOKING FOR: 

• Good relevant years of experience in Treasury, Payments, or Financial Services transformation roles.
• Proven track record of delivering end-to-end product or system implementations.
• Strong understanding of treasury operations, payments ecosystems, and safeguarding.
• Experience in fintech or high-growth environments preferred.
• Strong stakeholder management and communication skills, with ability to influence senior leaders.
• Self-starter with high ownership, comfortable working in ambiguity and fast-paced environments.
• Experience with BI/reporting tools (e.g., Power BI, Tableau) is a plus.

WHAT YOU’LL GET IN RETURN: 

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

ABOUT THE TEAM: 

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

ABOUT THE ROLE: 

We are looking for an Operations Manager with a strong background in Vendor Management and Procurement to support our KYC team at Tide. Reporting to the Senior Operations Manager, you will be the engine room of our vendor operations—ensuring our partners deliver high-quality results daily while maintaining seamless procurement workflows.

You will be a highly organized professional who enjoys the "nitty-gritty" of contract management and performance tracking. You’ll collaborate with Product, Risk, and Finance teams to ensure our KYC vendors are integrated effectively and performing at their peak.

On this role, you will be doing:

• Vendor Relationship Management:

              -Act as a key point of contact for KYC vendors, handling daily queries and maintaining documentation.

              -Assist in organizing Monthly/Quarterly Business Reviews (QBRs) and ensure all action items are followed up on.

• Vendor Monitoring & Performance Tracking:

            -Track vendor performance against SLAs and KPIs.

            -Produce regular reports identifying trends, performance dips, or cost spikes, and present these to the Senior Operations Manager.

            -Proactively monitor vendor system health and capacity alerts to identify potential bottlenecks before they lead to breaches in SLAs.

• Incident & Escalation Management

             -Act as the primary escalation point for service disruptions. Lead the communication bridge between the vendor and internal stakeholders during outages to ensure rapid recovery.

             -Conduct "Post-Mortems" after vendor incidents to understand the ‘why’ and ensure the vendor implements permanent fixes, not just temporary patches.

              -Define and maintain clear escalation matrices so internal teams know exactly who to call when a critical incident occurs.

• Procurement & Contract Management:

             -Support the end-to-end procurement process, including drafting contract renewals, coordinating signatures, and managing the onboarding of new vendors.

• Invoicing & Cost Tracking:

             -Own the invoicing process, ensuring all vendor bills are accurate, reconciled against usage, and paid on time to avoid service disruptions

• Cross-Functional Coordination:

            -Liaise between internal teams (Product, Legal, Finance, Risk & Compliance) to speed up internal sign-offs

            -Ensure vendor tools are meeting the needs of our operational teams.

• Process Maintenance & Optimisation:

           -Execute and suggest improvements to existing vendor management frameworks to ensure they remain scalable as Tide grows.

WHAT WE ARE LOOKING FOR: 

• 3+ years of experience in Operations, Procurement, or Vendor Management, preferably within a KYC, Risk & Compliance, Fintech or technology-focused organization.
• Proven experience in contract administration and managing external service providers.
• A solid understanding of KYC or Risk & Compliance operations is a significant advantage.
• You are someone who never lets a renewal date slip or an invoice go unverified.
• You are comfortable using Excel or BI tools to track vendor spend and performance metrics.
• Ability to communicate clearly, both verbally and in writing, with both external partners and internal stakeholders.
• Proactive, resilient and you thrive in a fast-paced environment and are comfortable shifting priorities as the business scales.
• Detail-oriented, process-driven, and always looking for ways to improve systems and procedures.
• Collaborative team player with a customer-first mindset.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE TEAM

As AML & PA Investigations Analyst, you are the first line of defense in our battle against financial crime. We tackle all areas of financial crime within our Ongoing Monitoring team, so you will be able to detect and prevent AML, Fraud, tax evasion and all other manners of financial crimes.

ABOUT THE ROLE

• Here at Tide, we are looking for a driven AML & PA Specialist with a good understanding of Anti Money Laundering and Financial Crime prevention measures. We need a passionate and experienced individual, who will help ensure Tide is taking all the relevant steps to prevent all aspects of financial crime. 
• As a AML & PA Specialist Support, you will be act as a subject matter expert in Anti Money Laundering, Anti Bribery/Corruption and tax evasion investigations with a key focus on risk based decisioning, therefore you should be skilled in detecting and investigating financial crime typologies such as money muling, smurfing, fraud scams, human trafficking, terrorist financing, tax evasion and bribery and corruption.  
• You will be part of our high performing AML & PA team, reporting to a Manager. You may also be involved in wider Financial Crime projects working with other teams across the business such as KYC, 

As a AML & PA (Investigations) Analyst you’ll be involved in a variety of tasks: 

• Case Level Investigations (approx. 30% of time): Conduct in-depth investigations into alerts generated by our AML monitoring systems. This includes reviewing customer account activity, transaction history, and open-source intelligence to determine if a Suspicious Activity Report (SAR) filing is warranted. The scope of case level investigations will vary over a period of time based on experience gained and other projects. 
• Case Reviews (approx. 20% of time): Perform sample checks on completed cases, ensuring accuracy, completeness, and adherence to established policies and procedures. The scope will vary based on performance of analysts assigned in the group/team that you will support. 
• Subject Matter Expertise & Training: Conduct Case Clinics as a Subject Matter Expert, sharing best practices, discussing complex scenarios, and recommending corrective actions based on error logs and quality assurance findings. Case Level Investigations and Case Reviews will form the basis for case clinics. 
• New Joiner Onboarding: Occasionally Act as a buddy for new joiners during their learning curve period, providing guidance, support, and practical insights to help them integrate smoothly and efficiently.
• Policy & Procedure Enhancement: Collaborate with the Policy and Procedure Team to continuously recommend changes and improvements to existing AML procedures, providing thorough analysis and clear rationale for proposed updates. Partner with other colleagues with in the same role to drive consistency on initiatives driven across the department.
• Stay up-to-date with the latest AML regulations, industry best practices, and emerging financial crime typologies.

WHAT WE ARE LOOKING FOR

• You have 4+ years of experience in a Transaction Monitoring or Financial Crime Compliance-related role, specializing in business-related anti-money laundering at a leading FinTech or bank.
• Experience in working for UK and Europe based Financial Institutions or Fintech (experience with banking firms is essential)
• You are able to work well as part of a team; decisive; goal-oriented; proactive.
• You have a good understanding of the UK regulations (including POCA, TACT) and EU regulations.
• You have excellent verbal, written, and interpersonal communication skills in English. German or French will be an advantage
• You have experience in conducting complex investigations including reporting Suspicious activity Reports
• Experience with conducting phone calls with customers.
• You have conducted investigations, including transaction reviews and third party referrals.
• You are able to multitask and successfully operate in a fast-paced, team environment.
• CAMS or ICA certifications would be a bonus.
• You may also have a university degree.

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

As an Alert Review analyst you’ll be: 

• Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes.
• Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products.
• Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance.
• Monitor real-time and post-transaction activity for both acquiring merchants and issuing cardholders.
• Identify unusual merchant behaviors using Merchant Category Codes (MCCs), velocity checks, and transaction anomalies.
• Identify and manage Compromised Cards scenarios through data analysis and alert trends. Recommend card-blocking or merchant suspension actions where necessary.
• Document investigation findings accurately within the case management system.
• Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
• Maintain thorough records of evidence, decision-making rationale, and case progression steps.
• Ensure timely closure of assigned cases while meeting quality and compliance expectations.
• Contact cardholders/members through outbound calls to validate suspicious transactions and gather additional information.
• Communicate professionally with merchants when clarification or additional data is required.
• Provide clear explanations and support to cardholders regarding fraud concerns or next steps.
• Ensure adherence to internal fraud risk policies, card network rules, and regulatory guidelines. Stay updated on fraud trends and emerging threats in the digital payments ecosystem.
• Actively identify gaps, inefficiencies, and opportunities within current workflows.
• Provide process improvement suggestions to enhance fraud detection accuracy, reduce false positives, and improve customer experience.
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements.
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

WHAT WE ARE LOOKING FOR

What makes you a great fit: 

• 1-3 years of experience in transaction monitoring, fraud investigations, financial crime, Money Laundering and card operations (Acquiring and Issuing).
• Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring.
• Worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
• You have strong understanding and experience of CDD and EDD processes.
• Proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
• Attention to detail and quality of the deliverables with growth mindset & extreme ownership.
• A growth, can-do and customer oriented mindset with extreme ownership.
• Willing to work in flexible shift schedules and rotational week-offs.

      Strong knowledge of:

• Payment processes
• Merchant Category Codes (MCCs)
• Fraud patterns and indicators
• Regulatory reporting standards (e.g., SAR)
• Proficiency in case management tools and transaction monitoring platforms.
• Experience contacting cardholders/members through outbound verification calls.

WHAT YOU’LL GET IN RETURN

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

Directly reporting to the Global Head of Credit & Financial Risk, you will be a key pillar in the 2LoD. You will manage credit risk in a high-growth environment, with a specific focus on scaling credit products,  managing credit exposures such as Negative Balances (NB) and overseeing Contingent Risk.

You will gain in-depth exposure to new product development and senior management, driving the Credit Risk Working Groups and participating in Risk & Compliance Committees. You will partner with senior, cross-functional stakeholders to ensure the timely management of Credit Risk globally, automate credit decisioning oversight and support the 1LoD to scale our proprietary credit portfolio across multiple international markets.

As Credit Risk specialist you will:

• Negative Balance & Proprietary Credit Product Risk Oversight: Independently oversee credit portfolio risks, with deep expertise in Negative Balance (NB) management across Acquiring and Card products. Demonstrated experience in automated underwriting for SME lending is essential.
• E2E Risk Management: Partner with the 1LoD to identify structural weaknesses across the end to end lifecycle of new business. Drive targeted enhancements to mitigate emerging risk trends and address root causes at source.
• Portfolio Analytics: Leverage Flow-of-Funds (FoF) analysis to accurately identify and monitor Working Capital Loans (WCL), NB trends, and contingent risk exposures, translating insights into actionable risk interventions.
• Governance Architecture: Contribute to the design, implementation, and continuous refinement of credit risk frameworks, policies, and procedures, including provisions, write-offs, and accounting oversight.
• Strategic Assessment: Lead comprehensive risk assessments for new products and features, ensuring credit risk is effectively managed throughout the product lifecycle.
• Stakeholder Influence: Act as a central point of accountability for global credit risk initiatives, aligning proprietary credit, partnership credit, Payments, and Acquiring teams to close strategic risk management gaps.
• Advanced Reporting: Develop high-quality executive dashboards and presentations for senior leadership and committees, focusing not only on the data but on the underlying drivers and strategic implications.
• 3rd Party Risk Assessment: Assess the creditworthiness of partners and vendors to ensure robust counterparty risk management.
• Contingent Risk: Evaluate and manage risks associated with partners holding customers’ bank accounts and related exposures.

WHAT WE ARE LOOKING FOR

• Experience: 5+ years of experience in Credit Risk, ideally within FinTech or commercial banking, with a strong focus on SME portfolios.
• Domain Expertise: Proven track record in managing Negative Balance (NB) risk and contingent exposures within Acquiring (Merchant Services) and Card issuing environments.
• Technical Mastery: Preferred - Data-driven and proficient in SQL, with the ability to conduct deep-dive analysis to inform reporting and strategic risk decisions.
• Risk Methodologies: Familiarity with Flow-of-Funds analysis and the mechanics of Wholesale Credit Limits and Counterparty Risk (WCL). Hands-on experience in Small Business loans underwriting.
• Governance Knowledge: Strong understanding of credit risk governance, including experience drafting or finalizing risk policies and appetite statements.
• Analytical Tools: Mastery of Excel and visualization software (e.g., Tableau, Looker) to monitor portfolio KRIs and trends.
• Mindset: A growth mindset with the ability to work independently under uncertainty and navigate a rapidly evolving global FinTech environment.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As a Customer Support Specialist (Paid Plans) at Tide, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.

As a Customer Support Specialist (Paid Plans) you’ll be:

With the role being in direct contact with our members, you will:

• Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
• Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
• Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
• Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what's happening in the industry

What makes you a great fit: 

• You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
• You are data literate With Minium 1.5 Years of experience in UK/USA voice process
• You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
• You have experience with MS Office (mostly Excel)
• You are upbeat and energetic and possess solid problem-solving skills
• You have robust communication with the customer and back to the business
• You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams

It would be really nice if you have:

• Experience in Fin-tech, a start-up or a fast-growing tech company
• Experience using Looker and/or Zendesk
• Experience working in subscription and/or app-based business models
• Experience with membership programmes
• Background working in a customer services support function
• Analytics knowledge to understand member plan usage and optimization

What you’ll get in return: 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

ABOUT THE ROLE

You are a seasoned Data Scientist, passionate about building robust, real-time machine learning solutions to combat financial crime. Working within the Risk & Fraud Team, you will leverage advanced statistical modeling and machine learning to detect, prevent, and adapt to evolving fraud threats. You thrive on solving complex problems with highly imbalanced data and delivering tangible risk reduction impact in a fast-paced environment.

You strongly believe in agile principles and use them to deliver value incrementally. You are eager to learn about new methodologies and practices and apply them directly in your work.

As a Senior Data Scientist you’ll be:

• Model Development & Risk Mitigation: Design, develop, and implement advanced ML/Statistical models to predict and prevent various fraud typologies. Focus on driving impact by optimising costs and reducing risk using ML/Stats models.
• Specialised Data Handling: Employ advanced techniques to manage and model highly imbalanced, large datasets characteristic of the fraud domain.
• Adaptive Systems: Build and maintain models that can quickly adapt to new and evolving fraud typologies and emerging threats.
• Real-Time MLOps: Develop, optimise, and deploy ML models for real-time/low-latency inference in production settings.
• Data & Feature Engineering: Utilize, enrich, and contribute to the feature store ecosystem, ensuring high-quality, scalable features for risk models.
• Performance Monitoring: Implement and maintain robust drift monitoring and model performance tracking to ensure deployed models remain effective and stable.
• Collaboration: Work closely with ML Engineers to productionize models leveraging AWS/GCP tech stack, and collaborate with Business and Product teams to understand requirements and solutionise data products.
• Exploration: Identify creative solutions in order to build relevant training data sets and explore the value of new data structures like knowledge graphs for relational fraud detection.

WHAT ARE WE LOOKING FOR

• You have 6+ years of experience in Software Development or Machine Learning, with a strong emphasis on practical model development and deployment.
• You are Strong in Python and have expert knowledge with Machine Learning tools/libraries (e.g., scikit-learn, statmodels, TensorFlow, Keras, or PyTorch).
• You have experience with big-data technologies such as Spark, SparkML, Hadoop etc. and have handled large data in a distributed processing environment. AWS, GCP, or Azure (anyone) cloud knowledge is preferred.
• You are proficient in ML training, optimising, feature selection and engineering, hyperparameter tuning and have knowledge about trade-offs in using different algorithms.
• You have demonstrated experience in developing and deploying a variety of ML-algorithms (e.g., logistic regressions, boosted trees, neural networks) that work in real-time settings.
• You have a good working knowledge with basic data table operations (SQL etc.), and data transform in the warehouse (dbt etc.).
• You are comfortable with ambiguity and are a self-starter—you take initiative in spotting opportunities and finding ways to solve challenges with data.
• Familiarity with Financial Services and Fintech space is preferred.
• You will be helping optimise all aspects of our sales funnel including finding ways to increase lead quality, reduce our cost of acquisition, optimise lead allocation, and improve the likelihood of successful lending outcomes for our members

Highly Desirable Skills:

• Exposure to Cost-Sensitive Learning techniques, where the economic impact of prediction errors is a key optimization factor.
• A decent idea and practical exposure to MLOps principles (e.g., model versioning, continuous integration/deployment for ML).
• Experience with Drift monitoring tools and frameworks.
• Exposure to Knowledge Graphs or graph database applications.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

What we’re looking for : 

As a Fraud Analyst you’ll be working in the Ongoing Monitoring team at Tide. You will need to be organised and be able to remain calm under pressure to carry out this role efficiently. You will be responsible for investigating frauds and scam activities. Also, you will analyse transactions, gather evidence, and work closely with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance. You will use your communications skills to communicate with Tide members and resolve their queries in a timely manner. Your exceptional communication skills enable customers to articulate their concerns effectively. You will use your interpersonal skills with many of Tide’s internal and external stakeholders and take initiative in a very busy, and always changing work environment. You are flexible and able to work different shifts within a 24 hour, 7 days-a-week operational environment.

Some of the things you’ll be doing:

• Conduct thorough investigations into cases, including Authorised Push Payment (APP) scams, account takeover, identity theft, credit card fraud, and other types of fraud. 
• Responding to queries from our finance partner and third party financial institutions.
• Ensure compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection. Stay updated on regulatory changes and communicate any necessary updates to the appropriate teams.
• Using the full set of tools to build a timeline of a customer's fraud claim
• Making fair decisions based on your high quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers.
• Responding to queries from other teams.

You’ll be a great fit if:

• You are having minimum 1+ year of Fraud/ Investigation experience, coming from a Fintech industry is a plus
• You are keen to get into a Fraud Investigation role within a Fintech but may have no prior experience (Fraud investigations experience is a plus)
• You are able to show a keen interest in Transaction Monitoring, Financial Crime or Fraud
• You are able to remain calm under pressure.
• You are comfortable with working in 24/7 rotational shifts (We consider employee preferences while setting up schedules, however cannot guarantee the same)
• You are comfortable with communicating with the members over phone calls, chat and emails.
• You have excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders.
• You are detail-oriented with strong organisational and time management skills to manage multiple investigations simultaneously.
• You have the ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• You are a problem solver and willing to share your solutions.
• You have prior customer service experience
• You are comfortable relocating to Hyderabad when needed

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

ABOUT THE ROLE

You are a seasoned Data Scientist, passionate about building robust, real-time machine learning solutions to combat financial crime. Working within the Risk & Fraud Team, you will leverage advanced statistical modeling and machine learning to detect, prevent, and adapt to evolving fraud threats. You thrive on solving complex problems with highly imbalanced data and delivering tangible risk reduction impact in a fast-paced environment.

You strongly believe in agile principles and use them to deliver value incrementally. You are eager to learn about new methodologies and practices and apply them directly in your work.

As a Senior Data Scientist you’ll be:

• Model Development & Risk Mitigation: Design, develop, and implement advanced ML/Statistical models to predict and prevent various fraud typologies. Focus on driving impact by optimising costs and reducing risk using ML/Stats models.
• Specialised Data Handling: Employ advanced techniques to manage and model highly imbalanced, large datasets characteristic of the fraud domain.
• Adaptive Systems: Build and maintain models that can quickly adapt to new and evolving fraud typologies and emerging threats.
• Real-Time MLOps: Develop, optimise, and deploy ML models for real-time/low-latency inference in production settings.
• Data & Feature Engineering: Utilize, enrich, and contribute to the feature store ecosystem, ensuring high-quality, scalable features for risk models.
• Performance Monitoring: Implement and maintain robust drift monitoring and model performance tracking to ensure deployed models remain effective and stable.
• Collaboration: Work closely with ML Engineers to productionize models leveraging AWS/GCP tech stack, and collaborate with Business and Product teams to understand requirements and solutionise data products.
• Exploration: Identify creative solutions in order to build relevant training data sets and explore the value of new data structures like knowledge graphs for relational fraud detection.

WHAT ARE WE LOOKING FOR

• You have 6+ years of experience in Software Development or Machine Learning, with a strong emphasis on practical model development and deployment.
• You are Strong in Python and have expert knowledge with Machine Learning tools/libraries (e.g., scikit-learn, statmodels, TensorFlow, Keras, or PyTorch).
• You have experience with big-data technologies such as Spark, SparkML, Hadoop etc. and have handled large data in a distributed processing environment. AWS, GCP, or Azure (anyone) cloud knowledge is preferred.
• You are proficient in ML training, optimising, feature selection and engineering, hyperparameter tuning and have knowledge about trade-offs in using different algorithms.
• You have demonstrated experience in developing and deploying a variety of ML-algorithms (e.g., logistic regressions, boosted trees, neural networks) that work in real-time settings.
• You have a good working knowledge with basic data table operations (SQL etc.), and data transform in the warehouse (dbt etc.).
• You are comfortable with ambiguity and are a self-starter—you take initiative in spotting opportunities and finding ways to solve challenges with data.
• Familiarity with Financial Services and Fintech space is preferred.
• You will be helping optimise all aspects of our sales funnel including finding ways to increase lead quality, reduce our cost of acquisition, optimise lead allocation, and improve the likelihood of successful lending outcomes for our members

Highly Desirable Skills:

• Exposure to Cost-Sensitive Learning techniques, where the economic impact of prediction errors is a key optimization factor.
• A decent idea and practical exposure to MLOps principles (e.g., model versioning, continuous integration/deployment for ML).
• Experience with Drift monitoring tools and frameworks.
• Exposure to Knowledge Graphs or graph database applications.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

As a Customer Service Specialist with French, you would be helping businesses in France to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. As a Customer Service Specialist with French you will:

• Spot patterns, enabling you to quickly identify and highlight areas that can be improved
• Juggle priorities to ensure that members get the best support experience
• Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits 
• Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR

The ideal candidate will have:

• Excellent spoken and written French skills
• Good spoken and written English skills
• Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
• Confidence talking with our customers to help them get the most from their current account
• A knack for finding novel ways to solve difficult problems
• An eye for identifying recurring issues and the initiative to help create new workflows to solve them
• Really strong organisational skills
• Some experience working in customer service for the finance industry
• Some experience working in startups 

WHAT YOU’LL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Snacks, light food, drinks in the office
• WFH equipment allowance

ABOUT THE ROLE:

As an Engineering Manager at Tide,

• You’re an experienced Engineering Manager with strong technical and people-leadership skills, comfortable operating at scale and driving impact through well-designed platforms.
• You’ll lead the engineering delivery of our subscriptions platform across multiple markets, owning the technical direction and execution of systems that power subscription creation, pricing, lifecycle managements. You’ll focus on building scalable, resilient, and extensible platform capabilities that support growth and evolving business needs.
• You’ll manage and develop a team of engineers, setting clear technical standards and fostering a culture of ownership and continuous improvement. Partnering closely with Product and stakeholders across the business, you’ll turn product strategy into reliable platform solutions and ensure high-quality delivery across the full subscription lifecycle.
• You’ll be part of the Member Engagement Marketing (MEM) engineering group, working closely with Billing, Payments, Marketing, Data, and Finance teams. Together, you’ll deliver a robust and transparent subscriptions platform that enables seamless member experiences and long-term value.

WHAT WE ARE LOOKING FOR:

• Extensive experience (10+ years) building server-side applications and detailed knowledge of Java. 
• Sound knowledge of a backend framework (e.g. Spring/Spring Boot) 
• Experience with running microservices and implementing and consuming RESTful APIs
• Experience engineering scalable and reliable solutions in a cloud-native environment 
• A mindset of delivering secure, well-tested and well-documented software 
• Full ownership of your code and technical solutions across their entire lifecycle, from development to production.
• Experience integrating with various third party providers and partners 
• Sound knowledge and experience working with relational databases. 
• Work effectively in an agile environment, using its practices to deliver value consistently and adapt quickly.
• Ability to communicate technical concepts to a non-technical audience 
• Apply continuous integration, delivery, and deployment practices in day-to-day development to deliver software reliably to production.
• A technical hands on leader who is in the details of what the team is working on day to day.
• Experience leading teams
• Experience directly managing people.

OUR TECH STACK:

• Java, Spring Boot and JOOQ to build the RESTful APIs of our microservices (but we welcome people who are used to any strongly typed general purpose programming language!) 
• Event-driven architecture with messages over SNS+SQS and Kafka to make them reliable 
• Primary datastores are PostgreSQL via RDS or Aurora (we are heavy AWS users) 
• Docker, Terraform, ArgoCD and, EKS provided by the Cloud team to run the platform 
• DataDog for monitoring, observability and automated SLOs
• GitHub, Semgrep and solid testing to power the CI/CD pipelines - new joiners are encouraged to have something deployed to production in their first week 
• Angular on Web, Flutter for our mobile app, but from time to time we use Swift and Kotlin
• Fivetran/BigQuery/Looker for the BI insights and Python/FastAPI/Faust + some ML libs for the automated decisioning and risk management 

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

ABOUT THE ROLE

Directly reporting to the Global Head of Credit & Financial Risk, you will be a key pillar in the 2LoD. You will manage credit risk in a high-growth environment, with a specific focus on scaling credit products,  managing credit exposures such as Negative Balances (NB) and overseeing Contingent Risk.

You will gain in-depth exposure to new product development and senior management, driving the Credit Risk Working Groups and participating in Risk & Compliance Committees. You will partner with senior, cross-functional stakeholders to ensure the timely management of Credit Risk globally, automate credit decisioning oversight and support the 1LoD to scale our proprietary credit portfolio across multiple international markets.

As Credit Risk specialist you will:

• Negative Balance & Proprietary Credit Product Risk Oversight: Independently oversee credit portfolio risks, with deep expertise in Negative Balance (NB) management across Acquiring and Card products. Demonstrated experience in automated underwriting for SME lending is essential.
• E2E Risk Management: Partner with the 1LoD to identify structural weaknesses across the end to end lifecycle of new business. Drive targeted enhancements to mitigate emerging risk trends and address root causes at source.
• Portfolio Analytics: Leverage Flow-of-Funds (FoF) analysis to accurately identify and monitor Working Capital Loans (WCL), NB trends, and contingent risk exposures, translating insights into actionable risk interventions.
• Governance Architecture: Contribute to the design, implementation, and continuous refinement of credit risk frameworks, policies, and procedures, including provisions, write-offs, and accounting oversight.
• Strategic Assessment: Lead comprehensive risk assessments for new products and features, ensuring credit risk is effectively managed throughout the product lifecycle.
• Stakeholder Influence: Act as a central point of accountability for global credit risk initiatives, aligning proprietary credit, partnership credit, Payments, and Acquiring teams to close strategic risk management gaps.
• Advanced Reporting: Develop high-quality executive dashboards and presentations for senior leadership and committees, focusing not only on the data but on the underlying drivers and strategic implications.
• 3rd Party Risk Assessment: Assess the creditworthiness of partners and vendors to ensure robust counterparty risk management.
• Contingent Risk: Evaluate and manage risks associated with partners holding customers’ bank accounts and related exposures.

WHAT WE ARE LOOKING FOR

• Experience: 5+ years of experience in Credit Risk, ideally within FinTech or commercial banking, with a strong focus on SME portfolios.
• Domain Expertise: Proven track record in managing Negative Balance (NB) risk and contingent exposures within Acquiring (Merchant Services) and Card issuing environments.
• Technical Mastery: Preferred - Data-driven and proficient in SQL, with the ability to conduct deep-dive analysis to inform reporting and strategic risk decisions.
• Risk Methodologies: Familiarity with Flow-of-Funds analysis and the mechanics of Wholesale Credit Limits and Counterparty Risk (WCL). Hands-on experience in Small Business loans underwriting.
• Governance Knowledge: Strong understanding of credit risk governance, including experience drafting or finalizing risk policies and appetite statements.
• Analytical Tools: Mastery of Excel and visualization software (e.g., Tableau, Looker) to monitor portfolio KRIs and trends.
• Mindset: A growth mindset with the ability to work independently under uncertainty and navigate a rapidly evolving global FinTech environment.

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary and share options.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.