About the Role: 

As a Project Manager, you will be responsible for leading cross-functional teams to successfully deliver multiple concurrent projects across diverse business and technology domains. You will oversee the full project lifecycle—including discovery, analysis, design, development, testing, and implementation—ensuring effective management of resources, timelines, and deliverable quality. The role primarily involves managing projects related to onboarding new clients and implementing additional products for existing customers. You are expected to demonstrate strong expertise in Project Management, Relationship Management, Business Analysis, and Resource Management, while ensuring alignment with client expectations and organizational goals.

What You'll Do: 

• Analyze project requirements based on the client’s Statement of Work (SOW), including data specifications, elements, and transmission protocols
• Establish clear project timelines, milestones, and delivery expectations across internal and external teams through effective communication and leadership
• Manage project scope and billable hours, ensuring clients understand overall project impact
• Collaborate with client Project Managers to forecast go-live dates and effort estimates
• Lead projects confidently through all implementation phases, providing regular updates to stakeholders, including executives
• Develop, maintain, and execute detailed project plans using project management tools
• Conduct regular status meetings and proactively track and report project progress
• Identify project risks/issues and implement solutions to meet quality, productivity, and customer goals
• Control scope by managing change requests and preventing unauthorized scope creep
• Coordinate with third-party vendors and manage client expectations effectively
• Oversee project financials, including revenue and profitability
• Provide consultative guidance and resolve client concerns throughout project execution
• Ensure high quality and timely delivery of all project outcomes

What You'll Bring: 

• 5+ years of experience in full life-cycle management of medium to large scale technical projects
• Prior project management experience in Order to cash experience
• Proven success as a leader, independently managing complex initiatives, external customers and internal stakeholders
• Experience managing IT projects, with the ability to discuss both technical and business project requirements in detail
• Critical thinking to analyze complex situations and independently determine the appropriate course of action
• Strong skills and experience in issue resolution, with the ability to influence team members and other stakeholders, and the ability to conduct difficult negotiations

Engineering Manager - Python

The Engineering Manager is responsible for leading a small team of developers (5–10 engineers) building automation and SaaS solutions using Python, web technologies, and AI-assisted development tools. This role combines hands-on technical leadership with team management, guiding engineers through the full development lifecycle while leveraging modern AI tools to accelerate development and improve quality.

You will work closely with Technical Product Managers and engineers to design scalable solutions, review code, remove blockers, and ensure successful delivery of features. The ideal candidate has strong Python experience, understands how to interact with web applications through HTML selectors and browser tools, and is comfortable integrating AI platforms such as Claude into the development workflow.

What You'll Do

• Lead and mentor a team of 5–10 engineers, providing technical direction,
  coaching, and support.
• Oversee the design, development, and deployment of automation and SaaS features built primarily with Python.
• Review code and guide engineers in writing clean, scalable, and maintainable solutions.
• Help developers identify and work with HTML elements, DOM structures, and selectors used in web automation and data extraction.
• Implement and improve AI-assisted development workflows, leveraging tools such as Claude or similar AI platforms to accelerate engineering productivity.
• Support automation efforts involving browser tools, scripting
  environments, or web interaction frameworks.

Experience & Technical Background:

• 10+ years of progressive experience in infrastructure, operations, or systems engineering
• 5+ years of leadership experience managing technical teams (10+ people preferred)
• Deep expertise in Linux/Unix systems, cloud platforms (AWS preferred), and Kubernetes
  orchestration
• Strong background in incident response, post-mortems, and operational excellence practices
• Proven experience implementing and scaling SRE practices and SLO/SLI frameworks
• Collaborate with Technical PMs and stakeholders to prioritize work, define requirements, and ensure timely delivery.
• Maintain high standards for code quality, testing, and documentation.
• Participate in architectural decisions and guide the team in building scalable and reliable systems.
• Monitor team progress, remove blockers, and continuously improve development processes.

Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 3–5+ years of software development experience, including experience working with Python.
• 1+ years of technical leadership or team management experience.
• Strong proficiency in Python and the ability to review and guide production quality code.
• Experience working with HTML, CSS, and web technologies, including inspecting and interacting with DOM elements and selectors.
• Familiarity with AI-assisted development tools, preferably Claude or similar AI platforms.
• Knowledge of SQL and relational databases such as MySQL or PostgreSQL.
• Experience using Git or similar version control systems.
• Strong communication, collaboration, and leadership skills.

Preferred

• Experience with web automation or browser-based interaction tools.
• Experience building or maintaining automation systems or data extraction pipelines. Background working in AI-augmented development environments.
• Experience leading small, fast-moving engineering teams

About the Role: 

The Salesforce Administrator, Global Customer Experience (GCX) serves as the dedicated Salesforce platform owner for the GCX organization at Billtrust. Operating outside the core Salesforce Administration team, this role is the primary administrator for all GCX-specific use cases — including Salesforce Experience Cloud (Communities), Certinia (formerly FinancialForce), Salesforce Service Cloud, and other native Salesforce tools or third-party integrations that support customer-facing operations.The GCX Salesforce Administrator partners closely with GCX leadership, Professional Services, Customer Success, Support, and Operations teams to translate business requirements into scalable platform solutions that enhance the end-to-end customer experience and internal operations.

This individual combines deep Salesforce platform knowledge with an understanding of B2B SaaS customer lifecycle operations. The GCX Salesforce Administrator is responsible for driving adoption, optimizing workflows, and maintaining governance of GCX-owned Salesforce environments while coordinating with the enterprise Salesforce Administration team on shared platform standards, release management, and security protocols.The ideal candidate is equally comfortable configuring complex automation and sitting with business stakeholders to understand process gaps and design intuitive solutions.

What You'll Do: 

• Serve as the primary Salesforce administrator for all GCX use cases, owning configuration, optimization, and day-to-day platform support for GCX teams including Customer Success, Professional Services, Support, and Operations
• Administer and enhance Salesforce Experience Cloud (Communities) portals, ensuring a seamless, branded experience for external customers and partners
• Configure and maintain Certinia (formerly FinancialForce) modules supporting GCX operations, including project management, resource management, and professional services automation (PSA) workflows
• Own and continuously optimize the GCX Service Cloud environment, including case management configuration, queue and routing logic, escalation rules, SLA milestones, and Knowledge management — ensuring the platform supports seamless case handling across Support, Customer Success, and Professional Services teams and scales with evolving GCX service delivery models
• Manage Salesforce integrations with third-party applications relevant to GCX operations (e.g., CS tools, Pendo, Jira, telephony/CTI tools, knowledge base platforms)
• Implement and maintain declarative automation (Flow, approval processes, assignment rules, validation rules) tailored to GCX business processes and customer lifecycle workflows
• Design and deliver dashboards, reports, and analytics that provide GCX leadership with actionable visibility into customer health, case trends, engagement metrics, and delivery performance
• Manage all aspects of GCX-specific user administration, including roles, profiles, permission sets, public groups, and sharing rules — coordinating with the enterprise Salesforce team on org-wide policies
• Gather requirements from GCX stakeholders, translating operational needs into best-practice, scalable solutions with a focus on user experience and cross-functional alignment
• Own the GCX Salesforce roadmap in partnership with GCX leadership, identifying opportunities for platform consolidation, process automation, and feature adoption that support strategic objectives
• Coordinate with the enterprise Salesforce Administration team on shared governance, sandbox management, release schedules, and security reviews to maintain platform integrity
• Develop and maintain technical documentation, training materials, and change communications specific to GCX Salesforce environments
• Proactively monitor data quality within GCX-owned objects and implement validation, deduplication, and enrichment rules as need

What You'll Bring: 

• 5+ years of hands-on Salesforce Administration experience, with demonstrated depth in Service Cloud and Experience Cloud (Communities); Sales Cloud experience also valued
• Hands-on experience with Salesforce CRM, Certinia PSA (formerly FinancialForce), and Service Cloud; candidates must demonstrate working knowledge across all three platforms, not just one, as this role spans the full GCX technology stack
• Proven experience managing Salesforce Experience Cloud portals in a B2B environment, including portal user management, content configuration, and branding
• Deep proficiency with Salesforce declarative automation tools (Flow, approval processes, validation rules, assignment rules); familiarity with Process Builder migration to Flow
• Experience designing and delivering cross-functional dashboards and reports that drive operational decisions at the leadership level
• Certified Salesforce Administrator required; Advanced Administrator, Platform App Builder, Experience Cloud Consultant, or Service Cloud Consultant certifications preferred
• Experience working in or supporting B2B SaaS, fintech, or order-to-cash environments preferred
• Demonstrated ability to operate effectively in a matrixed organization, partnering closely with Sales Ops and IT as primary cross-functional stakeholders — balancing local GCX business needs with enterprise platform standards and shared governance models
• Familiarity with integration platforms (e.g., Boomi, MuleSoft) and data tools (SQL, SOQL, Data Loader) for managing cross-system data flows
• Understanding of basic Apex, Visualforce, or Lightning Web Components sufficient to troubleshoot, extend, or collaborate with developers on custom solutions
• Strong requirements-gathering and stakeholder management skills, with the ability to translate complex operational needs into intuitive platform solutions
• Experience with DevOps and release management practices, including sandbox strategy and deployment tooling (e.g., Copado, Gearset)
• Active engagement in the Salesforce ecosystem, including Trailhead certifications, community participation, and awareness of platform roadmap developments
• Familiarity with Salesforce Einstein features, Agentforce, or AI-assisted workflow tools, and a demonstrated interest in applying them to customer lifecycle operations
• Demonstrated experience driving Salesforce adoption across cross-functional teams, bringing business teams along by translating platform capability into workflows that people use
• Bachelor’s degree or equivalent professional experience

 Senior Commercial Product Manager - Credit 

The Senior Commercial Product Manager for Credit owns the commercial lifecycle of Billtrust’s credit product portfolio, spanning AI-powered risk assessment, customer credit scoring, and intelligent credit decisioning solutions. This role drives products from ideation through adoption collaborating with internal stakeholders, engineering teams, and directly with customers to define requirements, prioritize the roadmap, and deliver successful go-to-market outcomes. 
 
The ideal candidate is a proactive, natural problem solver who bridges complex technical capabilities and real customer value — and who actively uses AI tools as part of how they work. We’re looking for someone who doesn’t just understand AI as a product category, but who applies it personally: to research, synthesize information, build artifacts, and think through problems faster. This person communicates with clarity and confidence across all settings, from executive 
presentations to customer webinars. 

What You'll Do 

• Own the Credit product portfolio end-to-end — serve as the subject matter expert and primary liaison across revenue, engineering, and customer-facing teams; maintain a prioritized backlog with each sprint aligned to business and customer outcomes 

• Proactively surface gaps and opportunities in the credit workflow before problems escalate, and evaluate incoming feature requests based on market demand, ROI, and customer impact— without needing to be directed 

• Lead external customer presentations, product webinars, and in-person meetings to clearly articulate capabilities, roadmap direction, and ROI; deliver equally compelling internal presentations to senior leadership on product performance, strategic tradeoffs, and investment priorities 

• Own the Credit product scorecard and annual planning baseline — track KPIs including decisioning accuracy, automation rates, and customer health; define tradeoffs and present clear investment options to leadership 

• Build strong client relationships to co-develop capabilities and validate product decisions; partner with Sales and Customer Success on value narratives and enablement content that drive adoption of Credit AI features 

• Collaborate with engineering leads to define requirements, design functionality, and drive 
  delivery from analysis through implementation across a high volume of concurrent initiatives 

• Help shape where and how AI capabilities get embedded into the Credit product — identifying high-value opportunities for intelligent automation, rise decisioning enhancements, and AI-assisted workflows within the product experience 

• Use AI tools as a core part of how you work — synthesizing market signals, accelerating competitive research, drafting PRDs and briefs, and prototyping concepts faster than traditional methods 

• Mentor other product managers and actively share effective AI practices that raise team output quality and speed 

Experience & Technical Background:  

• 10+ years of product management experience; bachelor’s degree in Computer Science, MIS, Business, or equivalent 

• Domain experience in financial technology, credit decisioning, accounts receivable, or payments — with strong attention to detail 

• Exceptional communication skills — written and verbal — with a proven ability to present confidently to C-suite stakeholders, customers, and prospects; demonstrated experience with external presentations, webinars, and user forums 

• Proactive self-starter: you identify issues before they surface, take ownership without being directed, and drive ambiguous situations toward clarity 

• Demonstrated, hands-on use of AI tools (LLM assistants, AI research and writing tools, prompt engineering) as part of your daily work — not just awareness, but active practice 

• Strong command of Agile methodology, backlog management, and cross-functional collaboration in a fast-paced, product-centric environment 

• Proven GTM and business acumen: experience with launch planning, data-driven solutioning, TAM/ICP analysis, and understanding cost and revenue drivers of software products 

• Experience in SaaS, credit management, or AR automation, with the ability to maintain current 
  delivery commitments while planning for future strategy 

About the Role: 

The Customer Support Automation Specialist is responsible for delivering measurable improvements in self-service and case deflection rates by optimizing our AI chatbot and knowledge base. Success in this role is critical to achieving our customer experience goals and reducing friction for customers. This position focuses on analyzing AI-powered insights and chatbot interactions to design workflows that increase resolution rates, while partnering with the Knowledge Content Manager to ensure Help Center content supports these outcomes. 

What You'll Do: 

• Own chatbot performance outcomes by continuously monitoring KPIs and implementing workflow improvements that drive measurable gains in case deflection and customer satisfaction. 

• Review chatbot conversations in Forethought AI to design and implement new workflows that significantly improve chatbot self-service rates. 

• Leverage AI analytics, including knowledge gap dashboards, to prioritize workflows and Help Center updates with the highest potential impact. 

• Collaborate with cross-functional subject matter experts to confirm technical details and ensure accuracy in workflows and knowledge articles. 

• Review customer feedback and AI insights to identify and act on opportunities to reduce friction in the chatbot experience. 

• Write, edit, and publish technical, topic-based knowledge articles that enable self-service. 

• Optimize self-help content based on customer feedback and AI-driven recommendations. 

• Evangelize and maintain voice and style consistency across all customer-facing content. 

• Promote a culture of knowledge sharing and continuous learning within the organization. 

• Report on chatbot and knowledge base performance metrics, highlighting impact and opportunities for improvement. 

What You'll Bring: 

• 2+ years of experience creating customer-facing technical documentation or managing AI chatbot performance in a SaaS environment (both preferred). 

• Proven success leveraging AI tools for support case deflection; experience with Forethought AI is a plus. 

• Strong analytical skills with a track record of driving measurable results through AI optimization. 

• Excellent writing and communication skills. 

• Strong project management and problem-solving abilities. 

• Ability to communicate complex information clearly and effectively. 

• Demonstrated ability to work independently and collaboratively across teams. 

• Attention to detail and a high degree of accuracy. 

About the Role: 

This is a program management role focused on end-to-end product launch execution and roadmap governance—not product or engineering ownership. You’ll coordinate across Product, Marketing, Sales, and Customer teams to drive launch readiness and alignment.

You’ll also own and optimize Aha! Roadmaps, quickly becoming a power user and enabling adoption across teams. Success in this role means managing multiple cross-functional initiatives and ensuring launches are delivered on time, with strong alignment on scope, resources, and outcomes.

What You'll Do: 

• Lead end-to-end product launch execution: planning, readiness reviews, stakeholder coordination, post-launch measurement, and process improvement
• Design and standardize launch frameworks, processes, templates, and KPIs across product lines
• Become an Aha! Roadmaps administrator: configure workspaces, create custom views/reports, manage integrations, train users, drive adoption
• Own roadmap governance cadence and ensure alignment across product teams and business units
• Develop and maintain standardized roadmap, portfolio, and launch dashboards for leadership visibility
• Manage the Product Master (catalog of offerings), including lifecycle tracking and portfolio rationalization
• Track dependencies, risks, timelines, and deliverables across multiple concurrent launches
• Facilitate launch readiness reviews and provide executive-level status reporting
• Influence stakeholders at all levels without direct authority
• Mentor others on product operations and launch management best practices

What You'll Bring: 

• Required: Hands-on experience with roadmap/portfolio management tools such as Jira Advanced Roadmaps, Planview, ProductPlan, or similar platforms (you have configured views, created reports, and trained users)
• Required: Onsite work in Krakov, Poland once per month
• Bachelor's degree in business, marketing, operations, or related field (or equivalent experience)
• 5–8 years of program/project management, go-to-market operations, or product operations experience in a B2B SaaS or technology company
• Proven track record leading complex, cross-functional product launches from planning through post-launch measurement
• Strong facilitation, influencing, and executive communication skills
• Highly organized and process-oriented with ability to manage multiple concurrent programs
• Analytical mindset with ability to define metrics and translate insights into action
• Fast learner who can quickly master new tools and become a subject-matter expert

About the Role: 

The Customer Support Automation Specialist is responsible for delivering measurable improvements in self-service and case deflection rates by optimizing our AI chatbot and knowledge base. Success in this role is critical to achieving our customer experience goals and reducing friction for customers. This position focuses on analyzing AI-powered insights and chatbot interactions to design workflows that increase resolution rates, while partnering with the Knowledge Content Manager to ensure Help Center content supports these outcomes. 

What You'll Do: 

• Own chatbot performance outcomes by continuously monitoring KPIs and implementing workflow improvements that drive measurable gains in case deflection and customer satisfaction. 

• Review chatbot conversations in Forethought AI to design and implement new workflows that significantly improve chatbot self-service rates. 

• Leverage AI analytics, including knowledge gap dashboards, to prioritize workflows and Help Center updates with the highest potential impact. 

• Collaborate with cross-functional subject matter experts to confirm technical details and ensure accuracy in workflows and knowledge articles. 

• Review customer feedback and AI insights to identify and act on opportunities to reduce friction in the chatbot experience. 

• Write, edit, and publish technical, topic-based knowledge articles that enable self-service. 

• Optimize self-help content based on customer feedback and AI-driven recommendations. 

• Evangelize and maintain voice and style consistency across all customer-facing content. 

• Promote a culture of knowledge sharing and continuous learning within the organization. 

• Report on chatbot and knowledge base performance metrics, highlighting impact and opportunities for improvement. 

What You'll Bring: 

• 2+ years of experience creating customer-facing technical documentation or managing AI chatbot performance in a SaaS environment (both preferred). 

• Proven success leveraging AI tools for support case deflection; experience with Forethought AI is a plus. 

• Strong analytical skills with a track record of driving measurable results through AI optimization. 

• Excellent writing and communication skills. 

• Strong project management and problem-solving abilities. 

• Ability to communicate complex information clearly and effectively. 

• Demonstrated ability to work independently and collaboratively across teams. 

• Attention to detail and a high degree of accuracy. 

https://billtrust0.sharepoint.com/sites/TalentHub/SitePages/roles-at-billtrust.aspx

Senior Billing Analyst

The Senior Billing Analyst - EU is the operational owner of billing across a portfolio of European entities and customers. This role executes end-to-end billing activities, ensures compliance with customer contracts and EU regulatory requirements, and acts as the primary point of contact for complex billing questions. This position requires a professional who can operate with limited day-to-day oversight due to time zone differences, apply strong judgment in ambiguous situations, and partner closely with US-based Revenue, Accounting, FP&A, and Commercial teams. The ideal candidate brings deep billing expertise, working knowledge of revenue recognition under both US GAAP and IFRS, and strong problem-solving skills.

What You'll Bring:

• Prepare, review, and process invoices with a high degree of accuracy and timeliness, ensuring alignment with executed contracts, pricing, and service delivery
• Review customer contracts and order forms to interpret billing terms (e.g. milestones, usage thresholds, ramp periods, discount structures, etc.)
• Ensure billing and invoicing comply with local EU requirements, including VAT, tax documentation, currency requirements, and statutory invoicing rules
• Perform detailed reviews of customer accounts to confirm that all billable activity is captured and recognized in accordance with ASC 606
• Support special projects (system migrations, pricing changes, and integration efforts) that impact EU billing
• Collaborate cross-functionally to support the onboarding and billing of new customer agreements
• Identify opportunities for process automation and workflow optimization within the billing process
• Maintain and improve SOPs, process maps, and knowledge articles related to EU billing, ensuring they reflect current practices and regulatory requirements
• Support financial reporting, monthly close, internal audits, and ad hoc data analysis as required
• Act as primary contact for EU customer billing inquiries, adjustments, and disputes

What You'll Bring:

• 5+ years of experience in billing, accounts receivable, revenue operations, or a related operational finance role; experience with SaaS or technology companies strongly preferred
• Solid working knowledge of revenue recognition concepts under US GAAP and IFRS as they relate to billing; able to identify issues and partner with Revenue Accounting on treatment
• Proven ability to work independently across time zones, prioritize effectively, and meet deadlines in a high-volume environment
• Strong attention to detail, with a track record of identifying and resolving discrepancies.
• Clear, professional communication skills and comfort working cross-functionally.