Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

At Horace Mann, we are motivated by educators taking care of our children's futures, and we believe they deserve someone to look after theirs. We are passionate about providing solutions to safeguard what they have today and help them achieve financial success to live better and retire happier.

As an Insurance Producer with Horace Mann, you dictate your earnings with unlimited income potential. Our insurance products are designed specifically for educators, and we provide exceptional training, competitive rates, and flexible work arrangements. Our compensation, incentives, and bonus potential are unparalleled in the industry, and you can even earn trips to incredible destinations.

Join our team today and take the first step towards achieving your career aspirations.

You Will Enjoy the Following

• A performance-based compensation package includes a 36-month incentive and "enhanced" commissions.
  • Monthly incentives for new agents based on months 1-36 sales volume.
  • Earning quarterly production incentives for the first 36 months.
• No External Office Requirement.
• The ability to prospect and work within established books of business while building your practice.
• A niche market to increase your opportunity for success.
• Value-Added Services will get you in front of our ideal client base.
• Simple, streamlined product offerings and sales processes allow early production results.
• Networking, community, sales, and industry events.
• Market and relationship-building programs.
• A 'One-Stop Shop' multi-line product portfolio.

Responsibilities

• Dedication to solving the financial challenges educators face.
• Exude confidence and enthusiasm while presenting to potential customers, one-on-one and in large groups.
• Participate in various events such as networking events, community events, sales events, and industry events to expand your professional connections.
• Engage with the local community and learn about new products and services.
• Stay up to date with the latest industry trends.
• Achieve success in acquiring market entry and cultivating strong connections.
• Be willing to invest time and resources to ensure business success; and
• Possess or the ability to obtain resident state General Lines licenses:
  • Life & Health
  • Property & Casualty

Pay Structure

• Sign-on Bonus
• Uncapped Earnings/Commission
• Structured Incentive/Bonus Pay

Work Setting

• In-Person
• In the Field
• Office

Insurance producers are accountable to the Regional Field Leader, who also acts as the Agency Consultant.

Horace Mann Educators Corporation - Founded by Educators for Educators

Educators founded the Horace Mann Educator Corporation in 1945. We are the most comprehensive national multi-line insurance and financial services company dedicated to serving America's educators and families. We are an equal-opportunity employer.

#LI-WW1

#VIZI#

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• No external office requirement—work from anywhere
• Leverage established books of business while building your own practice
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

At Horace Mann, we are motivated by educators taking care of our children's futures, and we believe they deserve someone to look after theirs. We are passionate about providing solutions to safeguard what they have today and help them achieve financial success to live better and retire happier.

As an Insurance Producer with Horace Mann, you dictate your earnings with unlimited income potential. Our insurance products are designed specifically for educators, and we provide exceptional training, competitive rates, and flexible work arrangements. Our compensation, incentives, and bonus potential are unparalleled in the industry, and you can even earn trips to incredible destinations.

Join our team today and take the first step towards achieving your career aspirations.

You Will Enjoy the Following

• A performance-based compensation package includes a 36-month incentive and "enhanced" commissions.
  • Monthly incentives for new agents based on months 1-36 sales volume.
  • Earning quarterly production incentives for the first 36 months.
• No External Office Requirement.
• The ability to prospect and work within established books of business while building your practice.
• A niche market to increase your opportunity for success.
• Value-Added Services will get you in front of our ideal client base.
• Simple, streamlined product offerings and sales processes allow early production results.
• Networking, community, sales, and industry events.
• Market and relationship-building programs.
• A 'One-Stop Shop' multi-line product portfolio.

Responsibilities

• Dedication to solving the financial challenges educators face.
• Exude confidence and enthusiasm while presenting to potential customers, one-on-one and in large groups.
• Participate in various events such as networking events, community events, sales events, and industry events to expand your professional connections.
• Engage with the local community and learn about new products and services.
• Stay up to date with the latest industry trends.
• Achieve success in acquiring market entry and cultivating strong connections.
• Be willing to invest time and resources to ensure business success; and
• Possess or the ability to obtain resident state General Lines licenses:
  • Life & Health
  • Property & Casualty

Pay Structure

• Sign-on Bonus
• Uncapped Earnings/Commission
• Structured Incentive/Bonus Pay

Work Setting

• In-Person
• In the Field
• Office

Insurance producers are accountable to the Regional Field Leader, who also acts as the Agency Consultant.

Horace Mann Educators Corporation - Founded by Educators for Educators

Educators founded the Horace Mann Educator Corporation in 1945. We are the most comprehensive national multi-line insurance and financial services company dedicated to serving America's educators and families. We are an equal-opportunity employer.

#LI-WW1

#VIZI#

Most engineers ship features. You'll ship outcomes, directly in the hands of customers, on live systems, where it actually counts. And you'll do it faster than anyone thought possible.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Software Engineers for our AI Agents?

AI agents don't fail in demos. They fail in production, when the edge case hits, the prompt breaks, or the integration misbehaves in front of a real customer. That gap between "it works in the sandbox" and "it works in the wild" is exactly where this role lives.

We're deploying AI agents for some of the world's biggest brands. Each one has unique workflows, data, and stakes. We need engineers who can sit across from a customer, understand the problem, and build the solution fast, not hand off a spec and wait. If you treat AI as a core part of your toolkit and not an afterthought, you'll move at the speed this role demands.

The Role

You'll own the full technical lifecycle of customer AI agent deployments, from first integration to live monitoring, working at the intersection of product, engineering, and customer outcomes. This role is for engineers who use AI to compress timelines, ship higher-quality work, and want their impact felt immediately, not six months from now.

You might be this person if:

• You think in systems — inputs, outputs, failure modes — and you naturally ask "what happens when this breaks?" before anyone else does
• You've debugged something live, under pressure, with a customer watching, and you didn't flinch
• You use AI tools daily to prototype, debug, and iterate, and you've figured out how to get 10x the output without cutting corners on quality
• You read a system prompt the way a compiler reads code, spotting logic gaps, unintended behaviors, and edge cases others miss
• You've built something end-to-end, frontend to backend to deployment, and you're proud of how it actually held up
• You learn fastest by building, not by reading docs, and you've shipped something with a new API within days of touching it for the first time
• You care about what the customer actually experiences, not just whether the tests pass
• Ambiguity doesn't slow you down. You'd rather build a rough solution and iterate than wait for a perfect brief

You need to have:

• 2-3 years of hands-on software engineering experience in full-stack or backend development
• Strong Python proficiency and the ability to write clean, maintainable code under real-world constraints
• Practical experience with React and modern JavaScript/TypeScript on the frontend, plus backend frameworks like Node.js, Django, or Express
• Hands-on experience with LLM APIs (e.g., OpenAI, Claude) or agent frameworks such as LangChain
• Familiarity with RAG pipelines, knowledge base integration, and cloud deployment platforms (e.g., AWS Lambda, Vercel, GCP Cloud Functions)

What you'll actually do:

• Deploy production-grade AI agents tailored to each customer's environment, owning setup, configuration, and go-live
• Tune system prompts and agent behaviors against real-world use cases, using AI-assisted workflows to move from hypothesis to working solution faster than a traditional dev cycle allows
• Prototype and ship fast, leveraging agentic coding tools to build agent interfaces, dashboards, and backend integrations with Next.js, React, and modern APIs
• Integrate RAG pipelines and knowledge bases that give agents the context they need to perform
• Monitor live deployments with logging, metrics, and observability so issues surface before customers notice them
• Collaborate with Forward Deployed PMs, core product, and design to turn customer needs into working solutions, often building a prototype before the meeting ends
• Lead technical demos, document implementation decisions, and maintain architecture diagrams that actually reflect reality

Added Value

• Prior experience tuning or debugging AI agent performance in live, production environments - or in a forward deployed setting
• Background in 0-to-1 builds, customer-facing implementation, or technical consulting, with a track record of navigating the messiness of real deployments

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $150,000 - $180,000 .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on an existing product. We're building a new category, AI that genuinely delights customers, on top of infrastructure that's already at enterprise scale. This role puts you at the center of that: real customers, real deployments, real impact. If you want to own outcomes and help define what forward-deployed AI engineering looks like, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Sales Engineer

AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.

We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn't.

The Role

You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA

You might be this person if:

• Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.
• You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.
• Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land.
• You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.
• You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.
• You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.
• You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you.

You need to have:

• 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
• Bachelor's degree (CS, EE) or equivalent combination of education and experience
• Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
• Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
• Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them
• Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus
• Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
• Strong written and verbal communication in English
• Ability to travel for customer onsite visits

What you'll actually do:

• Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.
• Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.
• Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.
• Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.
• Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do.
• Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.
• Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.
• Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We just made one of the boldest pivots in our company's history and we're already seeing it pay off. If you want to sell something that's genuinely changing how enterprises think about AI and customer experience, this is it. You'll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building.

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of IT & Security

We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing.

Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn't just change our product—it changes the threat surface too.

We're not looking for someone who manages security from a distance. We're looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.

You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if:

• You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
• You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
• You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
• You've managed or mentored a global security team and taken genuine pride in developing the people around you.
• You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
• You thrive in ambiguity and build structure where none existed.
• Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
• You treat security as a conversation with the business, not a monologue at it.
• You've started using AI tools to work faster—and you're curious about what that means for the security programs you're building.

You need to have:

• 10+ years of combined experience across security management, IT operations, compliance, or consulting.
• 3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
• Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
• Background in global B2B technology, SaaS, or cloud-based businesses.
• Proven track record managing security incidents end-to-end.
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor's degree in Information Security, Computer Science, MIS, or related field.

What you'll actually do:

Own the program

• Maintain and continuously improve Sendbird's information security program—policies, processes, and controls that hold up under scrutiny.
• Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
• Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that's evolving faster than traditional defenses.

Partner with the business

• Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.
• Raise risk awareness across business stakeholders without crying wolf or creating friction.
• Be the person other teams want to work with—because you solve problems, not just flag them.
• Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.

Lead the team

• Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.
• Be a player-coach—this isn't a delegator role. You're in the work.

Respond and improve

• Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.
• Continuously strengthen the security posture of a platform that never sleeps.
• Turn every incident into a lesson. Turn every lesson into a control.

Added Value:

• Security certifications: CISM, CISA, CISSP, or equivalent.
• Experience at a global company operating across multiple time zones and regulatory environments.

Why Sendbird

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience—and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
• AI-First Environment. Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Product Marketing Manager (AI-First, Full-Stack)

Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.

Role Snapshot

• Function: Product Marketing / Customer Marketing

• Industry: B2B SaaS / Enterprise Software

• Focus: AI-powered Customer Experience

• Scope: Full-stack marketing execution

• Core Areas:

  • Product positioning & messaging

  • Customer storytelling & case studies

  • Go-to-market strategy

  • Content & sales enablement

  • AI-powered marketing workflows

• AI & Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools

This isn't a normal marketing job.

The Company:

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.

February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.

The Product:

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why AI-First Full-Stack Marketer:

Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don't believe in those silos anymore.

AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.

Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.

The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.

So we're not hiring a Product Marketer. We're not hiring a Customer Marketer.

We're hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.

The Role:

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.

You might be this person if:

• You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools

• You've experimented with Runway, Midjourney, Pika, or other AI creative tools

• You learn new tools in days, not months, and you've taught yourself something no one asked you to learn

• You move at a pace that makes other people uncomfortable

• You have the agency and curiosity to will an idea into existence

• You can talk to a customer for 30 minutes and walk away with a story worth telling

• You notice what makes a product feel good—and what makes it feel off

• You go down rabbit holes—and come back with something useful

You need to have:

• 4+ years in marketing or product management

• B2B experience

• Work you can point to and say "I made that"

What you'll actually do:

Understand things

• Talk to customers. Dig into the product. Know the market cold.

• Find the stories hiding in plain sight—the ones no one's told yet.

Make things

• Case studies, videos, social content, sales decks—whatever the story needs.

• Move 10x faster with AI.

• Ship, learn, iterate. Repeat.

Tell the story

• Craft narratives that make people stop scrolling, lean in, remember.

• Get the right stories in front of the right people at the right time.

• Make customers proud to be part of our story. Make prospects wish they were.

Why Sendbird:

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience —and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency:

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy:

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us:

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird:

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Related Backgrounds That Translate Well:

• Senior Product Marketing Manager

• Product Marketing Manager

• Customer Marketing Manager

• Growth Marketing Manager

• B2B Content Marketing Lead

• Enterprise SaaS Marketing

Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Security Engineer

We're building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.

The threat landscape isn't standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what's repetitive, build what's missing, and make the secure path the easy path.

The Role

You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.

You might be this person if:

• You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.
• You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.
• You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things.
• You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them.
• You hold the "secure by default" bar without being the team that slows everyone else down.
• You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.
• You're never satisfied with "we have a tool for that" if the tool isn't actually being used well.

You need to have:

• 4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).
• Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).
• Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.
• Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.

What you'll actually do:

• Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.
• Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.
• Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.
• Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.
• Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.
• Embed security into how Engineering and IT build and ship, not just how the company audits afterward.
• Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what's actually being used against companies like ours.
• Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.

Added Value:

• Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.
• Deep familiarity with adversary tactics via MITRE ATT&CK, with hands-on experience designing detection and response strategies around those techniques.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

Most marketing teams are bolting AI onto a content process built for 2018. We're building one for 2026. 

The first is to produce excellent content and drive organic growth. You're an SEO expert across keyword research, on-page, technical, content clusters, and measurement, and you're hungry to figure out GEO, because nobody's a GEO expert yet and the playbook is being written in real time. Own the strategy and the execution that make Delight.ai discoverable wherever buyers and LLMs research: Google, Perplexity, ChatGPT, Claude, Reddit, the podcast feeds CX leaders actually listen to. SEO and GEO aren't checklists you run after the writing is done. They shape what gets written and how. The output is long-form posts, narratives, technical explainers, podcast prep, the occasional Reddit thread that earns its own citation. The bar is high. Your work has to hold up in front of CX leaders running real programs at airlines, retailers, and B2B SaaS companies, and in front of our own product and engineering teams. Sloppy generalities won't survive either audience, and they won't earn citations either.

The second is to build the engine that lets a small team produce work like that at volume. Pipelines, agents, prompt libraries, retrieval layers, schemas, design systems. The connective tissue that turns one writer into a content function. Delight.ai is an AI concierge platform, and our marketing should look like it was made by people who actually believe in the technology they sell. We have the tokens. Use them.

You will join a small, high-agency team at the intersection of product, marketing, and web. We publish for a world where buyers and LLMs decide who gets considered before a sales conversation ever happens — and we're building Delight.ai for that same world. This role reports to the Head of Product Marketing.

If you've built systems like this before, or you're excited to, you'll have a lot of room to shape the approach.

When applying, please submit one content sample (blog post or other long-form piece) that you feel expresses your ability to excel at this role. 

How We Work

Content is an engineering discipline here. We hold quality bars, build reusable components, and design systems that let us iterate fast. The best people on this team have mastered the craft by hand. They can write a great post from a blank page, and they use AI to multiply what one person can ship.

You'll work in a stack that may include Claude, Claude Code, and other LLM-native tools for research, and building the agents that orchestrate our content workflows end-to-end. Some of the best workflows on our team started as someone's side project.

If you've built systems like this before, or you're hungry to, you'll have real room to shape the approach.

What You Will Do

• Ship excellent content. Posts, narratives, and explainers about Delight.ai's AI concierge platform, our memory and personalization, omnichannel, and Trust OS pillars, and the CX workflows they unlock. Long-form is the core, but the engine reaches into podcast prep and pitching, Reddit and community participation, and wherever else buyers and LLMs go to form opinions.
• Build the content engine that helps the team move faster and stay sharper:
• Create repeatable, AI-augmented pipelines for drafting, expert review, publishing, and updates
• Build agents and workflows that support the content development process end-to-end
• Design the AEO/GEO foundation — schema, structured outlines, citation-ready formats — that makes Delight.ai discoverable across Google, Perplexity, ChatGPT, Claude, and whatever comes next
• Be customer zero. Use our agents, our flows, our dashboards. Find what's confusing. Push on what doesn't hold up. Your content will read like you've actually deployed AI concierge agents because you have.
• Stay close to the market. Our product, the CX industry, and the way buyers and the models that serve them evaluate vendors are all moving fast. Keep up.
• Close the loop. Track what's working from content to traffic to pipeline across every surface, including which podcast appearances and community conversations actually move pipeline. Learn what humans and models pick up. Iterate.

About You

• 5+ years writing long-form for a living in content marketing, technical writing, developer advocacy, or something close. Show us work that moved something: pipeline, perception, search rankings, or all three.
• Deep SEO expertise. Years of doing the work: keyword research, technical SEO, on-page, content strategy, measurement. You can spec a content cluster, audit a site, and explain why a page isn't ranking without opening a single tool.
• Curious and opinionated about GEO. Nobody's an expert yet. You've been paying attention, you have early hypotheses about what works, and you want to be one of the people who figures it out. Not someone who waits for a best-practices guide to drop.
• Hands-on with AI tools, agents, or automation. You've deployed things, not just written about them, and you can talk through the tradeoffs you made.
• You can collaborate deeply with product and engineering, ask sharp questions, and earn trust through accuracy
• You learn quickly and can turn new domains (a new vertical, a new product capability, a new channel) into clear, comprehensive explanations
• You thrive in a fast-paced environment with high agency and strong ownership
• You have strong opinions about which AI tools work best for what, and a library of custom prompts to back them up

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $145,000.00 – $170,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Must travel between Pinole/Walnut Creek/ Orinda locations
• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1-2 years of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

Meet our software engineers!

About the role

We are looking for an AI engineer to join a small, high-impact team building the AI capabilities, agent frameworks, and app platform that power every Applied product and the workflows our own engineers rely on daily. This is a 0 to 1 role with real customer demand already behind it and the potential to scale into a major new business line. You’ll operate like a startup within a larger, well-resourced company – with the freedom to experiment, ship fast, and work directly with customers.

At Applied Intuition, you will:

• Design and ship the shared AI infrastructure, frameworks, and tooling that power AI capabilities across Applied’s products and toolings.
• Partner with product teams to identify the highest-leverage AI use cases and take them from idea to production.
• Serve as a GenAI/LLM expert across the company – owning best practices for architecture, safety, evaluation, and deployment.
• Design, build, and ship agentic systems such as background coding agents, AI SRE tooling
• Work directly with customers to understand their needs, demo capabilities, and shape the product roadmap. Both external customers and internal teams are your customers.

We're looking for someone who has:

• A Bachelor's degree in Computer Science, Software Engineering, or equivalent
• 2+ years of experience building and deploying AI/ML-powered features & products
• Hands-on proficiency working with LLMs and agentic architectures.
• Strong software engineering fundamentals and a bias toward shipping production-quality code quickly
• Comfort working across the stack, from backend infrastructure to APIs to frontend work.
• A collaborative mindset and genuine enjoyment of customer interaction – both with external customers and internal teams who depend on your work.
• Proven ability to take initiative and context-switch across multiple high-priority projects in a fast-paced environment

Nice to have:

• Practical ML literacy – you understand model evaluation, data pipelines, and the tradeoffs between approaches
• Background in developer tooling, platform engineering, or internal productivity infrastructure
• Experience working with autonomous vehicle systems or simulation software

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $126,000 - $250,000 USD annually.

About Wholesail ⛵️

Wholesale trade, a $55T global market, still operates like the world before the internet and modern payment networks: collection processes are manual and run on paper, short-term credit risk is assumed by the vendor, and businesses rely heavily on legacy ERP systems that don't talk to each other. The result is large, measurable drag — we estimate that vendors spend over $500B a year globally across industries on an inefficient mix of processing, bad debt, lending, credit insurance, software, and labor costs to get paid.

Wholesail is building a financial network from the ground up that connects the systems of vendors and buyers involved in wholesale trade to enable streamlined payment and the transfer of risk to third parties. This will allow vendors to offload risk and eliminate tens of billions of waste — while giving creditworthy buyers better terms and third-party capital, unlocking hundreds of billions (ultimately trillions) in additional sales. The primitives of this network scale across industries and geographies: a universal approach to ERP integrations, modern payment rails, and a live trade-credit bureau to underwrite risk — which we're calling Lighthouse.

The Opportunity: Risk & Capital Products 🚢

Credit is the load-bearing beam of our network. Every time a vendor ships goods before getting paid, someone is taking a risk — today it's the vendor, tomorrow it should be a third party at a fair price. Getting that transfer right is what unlocks the next order of magnitude of sales across the wholesale economy, and the only way to get it right is to underwrite buyers more accurately than anyone else in the industry. Listen to the Visa episode of the Acquired podcast to learn how credit card networks did this for retail trade. 

We think we're uniquely positioned to do this. Through Lighthouse, we're building a live, reciprocal trade-credit bureau: vendors on our network contribute real-time payment behavior on a long tail of SMB buyers that no traditional bureau sees. That data — combined with the bank, ERP, and transaction signals already flowing through Wholesail — is a modeling dataset that doesn't exist anywhere else. The first MLE on this team gets to decide what we build with it.

The problems are real and the stakes are significant. Our models directly shape the terms buyers are offered and the losses Wholesail and our capital partners absorb. There's no established playbook here and no legacy stack to inherit — you'll be setting the direction for how we do modeling, data engineering, and production ML at Wholesail for years to come.

The Role ⚒️

As the founding MLE on the Risk Engineering & Capital Products team, you'll own credit risk modeling end-to-end — from problem framing and data pipeline design, through model development and validation, through production serving and monitoring. You'll work directly with the hiring manager, our engineering and product leadership, and our hands-on advisor Dan Massoni (former Chief Commercial Credit Officer of American Express) to decide what to build, explore features to model and how you’ll scale our approach risk scoring. .

Expect your work to span:

• Modeling. Design, build, and validate credit risk models (PD, LGD, EAD, fraud, exposure sizing, pricing) against our proprietary reciprocal-bureau data and external signals. Choose the right tool for the job — gradient-boosted trees, deep models, LLMs, or classical statistical models — and defend the choice.
• Data engineering. Build the pipelines, feature logic, and training datasets that your models (and future models) run on. At this stage, the MLE owns the full data path; over time we'll grow a team around you.
• Productionization. Ship models into production systems where they make real decisions on real dollars. Own deployment, monitoring, drift detection, and iteration.
• Partnering cross-functionally. Work closely with product, engineering, capital markets, and external lending and insurance partners. Explain your models to people who care about the outcomes but not the math, and translate their constraints back into modeling decisions.
• Shaping the team. Help define the hiring bar and interview process for the data scientists and MLEs who will join after you. You'll have a strong voice in what this team becomes.

Qualifications

• 5+ years of experience building models for production use cases.
• Deep modeling skill: strong command of supervised learning on tabular data, including feature engineering, model selection, hyperparameter tuning, calibration, and rigorous offline and online evaluation.
• Strong data engineering skills — comfortable owning ETL and feature pipelines end-to-end against real, messy production data (SQL and a modern data-processing stack).
• Proficiency in Python and the modern ML ecosystem (pandas, scikit-learn, PyTorch or TensorFlow, XGBoost/LightGBM, Jupyter, etc.).
• Solid statistical reasoning — you can spot leakage, selection bias, label noise, and spurious correlations, and you know why your offline metric doesn't always predict online performance.
• Track record of owning models end-to-end: not just prototyping in a notebook, but taking something from a problem statement to a production system that makes decisions.
• Excellent written and spoken English communication skills; ability to explain model behavior, tradeoffs, and limitations to non-ML audiences (product, ops, capital partners, leadership).
• The spirit of a team player who believes in fostering a healthy and supportive work environment.

Bonus Qualifications

• Direct experience in credit risk modeling — PD/LGD/EAD models, scorecards, underwriting models, exposure management, or collections modeling — particularly for SMB or subprime segments.
• Experience in fintech, lending, payments, fraud, or insurance, or with regulated modeling environments (model risk management, adverse action, fair lending).
• Experience building or operating ML platform components — feature stores, model registries, training orchestration, online serving, monitoring/drift detection.
• Backend engineering depth: comfortable writing production services, designing APIs, and reasoning about distributed systems that consume your models.
• Strong data analysis background — fluency in exploratory analysis, experimentation, and translating data into product and business decisions.
• Experience with LLMs and agentic systems applied to operational problems (document understanding, KYB, entity resolution, agent tooling).
• Experience as the first or founding ML hire at a company, or early on a team that had to build ML infrastructure from scratch.
• Published research, Kaggle placements, or prominent OSS contributions in the ML or data ecosystem.
• BA or BS in Computer Science, Statistics, Mathematics, a related technical field, or equivalent practical experience.
• Advanced degree (MS or PhD) in a quantitative field.

Equal Employment Opportunity

Wholesail is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or any other characteristic protected by federal, state, or local law. Employment decisions at Wholesail are based on qualifications, merit, and business needs. We encourage applicants from all backgrounds to apply.

💰 $31.98/hour | 📍 Culver City, CA

Key Responsibilities

• Monitor global security systems including CCTV, access control, alarms, and monitoring platforms
• Identify, assess, and escalate security incidents in real time
• Coordinate response to emergencies, critical incidents, and operational disruptions
• Serve as a central communication hub during incidents and crises
• Maintain accurate incident reports, logs, and documentation
• Support executive protection, travel risk monitoring, and emergency notifications
• Analyze threats and provide actionable intelligence to leadership
• Collaborate with internal teams and external responders as needed

Required Qualifications

• Must have Valid State BSIS California Guard Card.
• Experience in security operations, GSOC, law enforcement, military, intelligence, or emergency response.
• Strong situational awareness and decision-making skills
• Ability to remain calm and effective in high-pressure situations
• Excellent written and verbal communication skills
• Proficiency with security systems, monitoring tools, or incident management platforms
• Willingness and ability to work rotating shifts, nights, weekends, and holidays
• Prior corporate GSOC experience or 911 Dispatch Operator
• Familiarity with global threat environments and risk analysis
• Experience with intelligence reporting or investigations
• Excellent communication, leadership, grammar, spelling, and writing skills.
• Knowledge of security protocols and procedures.
• 3+ years of experience in security, law enforcement, military, or related field.
• Must be able to type 55 to 75 words per minute.
• An understanding of security operations and Incident Command Systems.
• Strong interpersonal, critical thinking, and time management skills.
• Ability to multitask and prioritize your assigned task in a timely manner.
• A great communicator that gets the value of teamwork.
• Strong analytical and problem-solving skills.
• Comfortable in an ever-changing, fast-paced, and stressful environment.
• Proven experience working in a call center representative and/or security command center operator, 911 Operator Dispatcher.
• Must successfully pass Pre-Employment background check.

Pay and Benefits:

• $31.98/hourly
• Insurance: medical, vision and dental
• Pet insurance
• Paid training
• Competitive compensation
• 401(k)
• Career advancement opportunities
• Continuous learning opportunities through LMS

#IND4

We are looking for an AI Developer Advocate to join our Developer Relations team. In this role, you will help promote MongoDB's artificial intelligence (AI) capabilities. As more developers choose MongoDB as their data platform, your responsibilities will include directly engaging with the community, building strategic partnerships with AI companies, creating inspiring resources and content, and collaborating with a global team of skilled Developer Advocates.

You will empower developers—from startups to Fortune 500 companies—to integrate advanced data and AI capabilities into their applications and solutions. If you are passionate about helping builders explore the possibilities of AI and enjoy cultivating a vibrant developer ecosystem, we invite you to join us in shaping the future of development on MongoDB.

Our Developer Relations teams are distributed across the globe, with most members working remotely. This position will be based in the San Francisco Bay Area. To see what our team is doing, check out our content on YouTube, Dev, and Medium.

We are looking to speak to candidates who are based in San Francisco for our hybrid working model.

Candidate Profile

We are excited to welcome an influential individual to our team who is already a well-established voice in AI. From your experience over the past few years, we’ll see you in videos and at events sharing technical insights, leading discussions, and inspiring others to effectively use AI and ML capabilities. You’ve also created articles, tutorials, and hands-on workshops to teach builders best practices and equip them to leverage AI in their apps. 

At the foundation of your passion and expertise is a love to equip others. Our ideal candidate will have at least 3 years of experience in a builder role, such as a data scientist or developer, where they crafted AI solutions in production. They will have 8+ total years of experience through any combination of builder role (such as data scientist or developer), educator role (such as developer advocate or developer educator), or customer-facing role (such as solution architect). 

Our ideal candidate will also have connections with AI companies and communities in the San Francisco Bay Area. You will work with key AI partners to create content and partner on virtual and in-person events that showcase how MongoDB is part of the larger AI ecosystem. 

You are an effective teacher who can explain complex topics in a simple and easy-to-understand way. Along with an appreciation for the key AI-related features of our platform, such as vector search and Voyage AI, you will also develop a strong understanding of MongoDB's core capabilities, data modeling, and emerging trends in our industry.

Though the expertise you bring will be unique, our team is built to work together to share knowledge and help each other grow. You will work with others at all levels, supporting peer reviews of code, demos, sessions, and other content. You should have a genuine passion for equipping other developers to be more productive and successful. 

Position Expectations

Below are examples of the types of work you will be doing. Your mix of activities will vary week to week based on priorities and event schedules. 

• Build on a solid foundation of ML/AI expertise, adding to your database experience to become a MongoDB expert
• Expand your knowledge of embedding models and rerankers to become an expert in Voyage AI
• Collaborate with our events and field teams to engage developers and founders in the Bay Area at meetups, events, hackathons, and startup houses
• Speak at strategic AI events and lead workshops at high-profile conferences such as AWS re:Invent 
• Create and update tutorials, articles, videos, and workshops along with their associated workflows or workflows or code examples
• Provide feedback to our Product and Technology team, serving as the voice of the developer as new products are scoped and planned
• Regularly interface with Partner Managers to identify opportunities to work with key AI partners to create content and partner on virtual and in-person events that showcase how MongoDB is part of the larger AI ecosystem 
• Partner with our community team to support engagement with third-party and first-party user groups (MUGs), Champions, and influencer programs across the region
• Lead one-hour sessions (both virtual and in-person) with customer teams to evaluate their AI use cases and provide recommendations on how they can better utilize MongoDB

Requirements

• Expertise in building AI or ML solutions and comfortable building agentic solutions
• Advanced familiarity with several AI coding and workflow tools, and how platforms are recommended through content, preference, and integration
• Expertise with one or more complementary programming languages (Python or JavaScript preferred)
• Knowledgeable and connected in the Bay Area AI ecosystem
• Prolific author of content (tutorials, how-to guides, readmes) and associated code to help developers learn
• Established portfolio or active contributor to AI examples and Agent Skills in GitHub
• Engaging presenter at in-person events, videos, webinars, or live streams 
• Up to 25% of time traveling to Bay Area engagements (like meetups, events, hackathons, and startup houses)
• Up to 10% of time traveling outside of the Bay Area for industry events 

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273376493

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB.

We are building a comprehensive, SaaS-like platform, encompassing both the "brain" (multi-agent reasoning and orchestration) and the "hands" (the deployment platform and modernization toolset). This solution requires a robust platform foundation and infrastructure designed for a "build once, run anywhere" model, ensuring seamless operation regardless of a client's security or network constraints. A key challenge is balancing the need to tune our tools for each customer's unique tech stack and restrictive environments with making them easily extensible and scalable for common application modernization challenges.

We seek an engineering leader for this high-visibility initiative. This role requires defining the high-level strategy and technical direction across all AMP engineering pillars, leading the execution of solving uniquely complex application modernization puzzles, and delivering an enterprise-grade product. The leader will minimize deployment friction, meet customer compliance requirements, and help shape the future of how global enterprises leverage GenAI.

The ideal candidate is a hands-on technical leader who excels at leveraging GenAI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly run the entire software development lifecycle.

This role will be based in North America's West Coast (PST), and offers a hybrid working model.

The ideal candidate for this role will have

• 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure
• Deep experience in building data warehouses and core components for data processing systems
• Have experience in using GenAI in building complex large-scale systems, and know what GenAI is best suited to do
• Understanding of security-first design, specifically regarding the execution of untrusted code, fine-grain access control, and rigorous input validation
• 2+ years of experience leading, coaching, and mentoring a team of engineers to achieve high-impact results
• Excellent verbal and written technical communication skills and a strong desire to collaborate cross-functions
• Excellent time and project management skills including the ability to make realistic assessments of project cost and complexity
• Curiosity, a positive attitude, and a drive to continue learning, in particular building AI skillset

Key Responsibilities

• Provide technical leadership and mentorship to a team of engineers, fostering a culture of innovation, quality, and continuous improvement
• Provide thought leadership, and execute AMP roadmaps to influence and shape the future of how global enterprises leverage GenAI
• Lead the design and implementation of a sophisticated orchestration layer that manages authentication, telemetry, and the workflow of application modernization stages
• Lead the team design and leverage GenAI to build reliable and scalable building blocks that are extendable and easy to assemble to an autonomous workflow
• Collaborate with MongoDB product teams to ensure the modernized applications integrate seamlessly with customers’ database ecosystem
• Act as a hands-on leader, guiding the team through technical challenges related to where and how to leverage GenAI to build the critical building blocks of application modernization toolset

Success Measures

Within the first three months, you will have:

• Fully ramped up on our architecture, business domain, and the specific constraints of deploying software to large enterprise client environments
• Established yourself as the technical leader within the team, actively driving engineering strategy and key technical decisions
• Begun collaborating with team leaders (TLs, managers) of AMP org and product counterparts on designing/improving the orchestration framework and the workflow components it manages
• Developed a comprehensive grasp of all AMP pillars and their roadmap

Within six months, you will have:

• Influenced AMP product and engineering leads on key technical decisions, and set clear direction for the team
• Successfully led the team to making substantial progress on the “big rock” deliverables and critical milestones of AMP product, enabling the team to smoothly land the planned roadmap
• Owned and delivered some key pieces of AMP orchestration framework and the workflow components it manages
• Served as a role model and strategic leader for the AMP org
• Contributed to establish engineering excellence standards for the team, and began mentoring and providing technical guidance to team members

Within 12 months, you will have:

• Become recognized as the strategic engineering leader both within and outside of the AMP organization
• Helped senior leadership (e.g., Directors/VP) on defining the technical strategy and roadmap for the future
• Enabled the team to deliver a stable, production-ready platform that supports autonomous application modernization workflow for our Field Engineering teams
• Drove the adoption of engineering excellence, making it a core tenet of the team's culture and operations
• Contributed to the development of tech leads within the team, fostering growth opportunities. Played a key role in shaping the AMP organization into a self-driving high-performing engineering team

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 1273362664

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

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#VIZI#

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

# LI WW1

#VIZI#

About Us MGT Insurance is modernizing the insurance industry with cutting-edge web technologies and user-centric design. We are seeking an Agentic Engineer with over 6 years of experience and a deep expertise in AI agents, LLMs, and autonomous system architectures to join our engineering, data science, and insurance product teams in building the next generation of self-directed insurance platform capabilities.

Position Overview As anAgentic Engineer, you will be responsible for designing, developing, and deploying sophisticated AI agent systems that can reason, plan, and execute complex insurance workflows autonomously. This role requires a combination of hands-on AI engineering, technical leadership, and strategic automation development to build intelligent agents that transform how our platform operates and serves customers.

Key Responsibilities

• Agentic System Architecture: Lead the design and implementation of multi-agent systems using LLMs, vector databases, and agent orchestration frameworks to create intelligent, goal-oriented automation.
• Reasoning & Planning Systems: Implement advanced reasoning capabilities including chain-of-thought processing, multi-step planning, and decision trees for complex insurance scenarios.
• Observability & Monitoring: Design comprehensive observability frameworks for agent systems including real-time performance metrics, decision tracing, and behavioral analytics to ensure full visibility into autonomous operations.
• Testing & Quality Assurance: Implement rigorous testing strategies for agentic systems including unit testing for agent components, integration testing for multi-agent workflows, and adversarial testing for edge cases and failure modes.
• Regulatory Compliance & Governance: Establish comprehensive governance frameworks that ensure agent decision-making processes meet insurance regulatory requirements including audit trails, explainability standards, fair lending compliance, and state insurance commission oversight requirements.

Qualifications

• Expertise in LLMs and Agent Frameworks including OpenAI GPT, Anthropic Claude, LangChain, CrewAI, or similar platforms for building autonomous AI systems.
• Strong software engineering background with proficiency in Python, TypeScript, and modern AI/ML deployment patterns including vector databases, embedding systems, and real-time inference.
• Experience with agent architecture patterns including ReAct, function calling, multi-agent coordination, and tool use frameworks for complex workflow automation.

Location: Candidates based in Madison, Wisconsin or San Francisco, California are preferred to facilitate close collaboration with our team.

Who We Are

• Small & Agile: We're a tight-knit engineering team of fewer than 10 people who move fast and make things happen
• High Agency: We operate with autonomy and ownership - everyone acts like a founder and drives meaningful impact
• Action-Oriented: We believe in "see something, do something" - no bureaucracy, just results
• Passionate Builders: We take pride in crafting elegant code, intuitive applications, and solving real problems
• Team First: We genuinely enjoy working together and believe great products come from great relationships
• Quality Focused: We ship code we're proud of and build systems that stand the test of time

What We Offer

• Competitive salary and benefits package.
• Leadership role in pioneering autonomous AI systems in the insurance industry.
• A unique opportunity to build cutting-edge agentic technology that transforms insurance operations.
• A collaborative and forward-thinking work environment at the intersection of AI and insurance.
• Continuous learning and career development opportunities in emerging AI technologies and autonomous system leadership.

Compensation Range: $175,000 – $300,000 annual base salary + bonus + equity (commensurate with experience and dependent on location)   

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc.

Location: Live in or able to relocate to San Francisco / San Jose area

Your Role:

Tenable is not only building great products and carving out a completely new category, but we are also building a world-class engineering culture committed to hiring the very best.

We are looking for a Senior Software Engineer to join a founding initiative within our engineering organization. In this role, you will help design and implement the Agentic AI Platform, the orchestration layer and nervous system that enables autonomous agents to reason, plan, and execute complex security workflows across our Exposure Management ecosystem.

This is a hands-on engineering role with broad impact. You will not just be "using" LLMs; you will be building the distributed systems, state machines, and tooling that transform generative models into reliable, enterprise-grade agents. 

While you will work from home the majority of your time, there may be an expectation to gather for in-person meetings on occasion. 

Your Opportunity:

• Build the Agentic Backbone: Architect and implement the backend services that power multi-agent workflows. You will build systems that allow AI agents to decompose complex user requests, manage state, and execute tasks across distributed microservices.
• Orchestration & Workflow Automation: Design scalable workflow engines and "human-in-the-loop" systems. You will enable agents to perform long-running investigations and remediation tasks, balancing autonomy with control.
• Bridge AI & Enterprise Infrastructure: Create the integration layer between modern Python-based AI frameworks and Tenable’s robust JVM-based microservices architecture.
• Reliability & Guardrails: Implement verification layers, citations, and security guardrails to ensure agents operate deterministically and safely. You will treat "prompts" as code and model outputs as untrusted input that requires validation.
• Tooling & RAG: Build advanced Retrieval-Augmented Generation (RAG) pipelines and "Tool Use" capabilities, allowing agents to query databases, call internal APIs, and synthesize data from disparate sources.
• Lead Technical Direction: Collaborate with researchers and product leads to define the roadmap for AI orchestration. Champion best practices for MLOps, agent evaluation, and system observability.

What You’ll Need:

• B.S. or M.S. in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of software engineering experience (7+ for Staff level), with a strong background in building backend systems, APIs, and platforms.
• Agentic AI Expertise: Hands-on experience building AI agents and autonomous workflows using frameworks such as LangChain, LangGraph, AutoGen, CrewAI, or Pydantic AI.
• Location: Live in or able to relocate to San Francisco / San Jose area
• Polyglot Proficiency: Strong programming skills in Python (essential for AI/ML ecosystems) with experience in, or a willingness to work with, JVM-based languages (Java, Kotlin, or Scala) for high-scale platform components.
• Distributed Systems: Experience designing event-driven architectures, managing concurrency, and building fault-tolerant services (e.g., using Kafka, gRPC, REST).
• Data Fluency: Proficiency with Relational Databases (PostgreSQL) and experience with Vector Databases (e.g., Pinecone, Weaviate, Milvus) or search engines (Elasticsearch).
• Builder Mindset: A self-starter who thrives in ambiguity and is passionate about taking AI from "prototype" to "production-grade."

And Ideally:

• LLM Ops & Evaluation: Experience designing frameworks to evaluate agent performance (accuracy, latency, cost) and implementing CI/CD for AI workflows.
• Cloud Native: Experience deploying and scaling services in AWS using Docker and Kubernetes.
• Graph & Search: Familiarity with Knowledge Graphs or advanced search algorithms to improve agent reasoning.
• Security Context: Understanding of cybersecurity concepts (vulnerability management, cloud security) is a plus, but not required if you are a strong systems engineer.

#LI-LP1

The Impact You’ll Be Contributing to Moloco: 

We are looking for a GTM Sr. Strategy Ops Manager to drive the AMER business. As a strategic thought partner for regional leaders, this role plays an instrumental role in shaping the commercial strategy and operations for Moloco’s AMER business.

Success for this leader will come in four core areas:

• Developing AMER commercial strategy grounded in market insights, product roadmaps, competitive dynamics, and customer behaviors; translating analysis into actionable insights.
• Acting as a trusted thought partner to AMER sales leadership, proactively surfacing risks and opportunities, challenging assumptions, and driving alignment on priorities
• Leading complex, cross-functional initiatives end-to-end, coordinating across Sales, GTM, Product, and other stakeholders to drive execution and deliver business outcomes
• Building AI-enabled systems and workflows that allow the AMER sales and GTM teams to operate with greater leverage, defaulting to AI as the implementation layer for new processes and tools
• Owning and continuously improving the AMER rhythm of business, leading forums, driving accountability through cadences (WBRs, MBRs, QBRs), and ensuring the commercial organization stays focused on the right priorities

The Opportunity: 

The best candidate is a strategic thinker and trusted advisor first, who also knows how to drive execution. They zoom out to see the big picture, ground recommendations in data, challenge assumptions, and then translate that into action across a complex organization. They are naturally curious with a growth mindset, energized by working in innovative, fast-moving environments. They act as the COO and chief strategic advisor of the region to sales leadership and bring hands-on experience in the digital and app advertising landscape. This is not a reporting or process management role. The highest-leverage work is strategic,  identifying where the AMER business should be headed, what's getting in the way, and what leadership should do about it.This leader will: 

• Develop market insights and competitive intelligence that inform strategic direction and leadership decision-making
• Scope, own, and lead complex GTM initiatives end-to-end, coordinating across regional and global stakeholders to deliver outcomes
• Identify operational gaps across the commercial team, define improvement initiatives, and lead cross-functional efforts to solve them
• Own the regional operating rhythm and alignment with global GTM policy, ensuring cadences drive accountability and action
• Lead regional planning processes including target setting, headcount planning, and annual/half-year strategic planning cycles in partnership with sales leadership and central GTM
• Design and deploy AI-enabled workflows and repeatable systems across the AMER commercial team — identifying where automation creates the highest leverage and driving adoption, not just prototypes"
• Manage and develop 1 direct report, providing coaching, clear direction, and building a culture of ownership and accountability

How Do I Know if the Role is Right For Me? 

• 10+ years of experience in Strategy Consulting, Sales Operations, Revenue Strategy, or Commercial Leadership
• Keen understanding of B2B sales motions, from top of funnel lead generation to long term value sustainability, combining strong analytical ability with a deep understanding of real-life seller and customer dynamics
• Proven track record of driving top line growth via strategic initiatives in a global, fast-paced, B2B sales setting
• Proven experience navigating complex organizations and influencing executive stakeholders to drive alignment and action
• Experience directly managing or developing team members, with a demonstrated ability to set clear expectations, deliver feedback, and grow talent in small team or lead/mentor structures
• Demonstrated AI fluency actively uses AI tools in their own work and can identify where AI creates leverage in a GTM context; strongest candidates will have built or deployed at least one AI-assisted workflow or agent in a professional setting with measurable results
• Bonus points: 
• You speak the language of performance advertising: ROAS, incrementality, attribution, audience targeting, and measurement. You're familiar with both the programmatic and walled garden advertising ecosystem
• Work experience in a fast-paced startup or high-growth environment

Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without needing to create a new login and re-verify. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me.

Role Overview
We are seeking a Site Reliability Engineer to join our Core Platform Engineering organization. The SRE team builds the automation, observability, and operational foundations that ensure ID.me’s services are reliable, scalable, and secure. 

As an SRE, you will play a pivotal role in building the platform and governance processes required to safely scale, deploy, and operate a high volume of machine-generated applications and features. You will design and implement the automated guardrails that maintain our high standards for resilience and security in an AI-accelerated development environment. You’ll focus on infrastructure automation, observability, performance optimization, and incident response, partnering closely with Software Engineering teams to foster a culture of reliability and operational excellence.

This role is based out of our Mountain View, CA or McLean, VA offices and requires full-time in-office attendance, 5 days per week.

Responsibilities

• Build and maintain automated reliability tooling, infrastructure as code, and observability systems that enhance uptime and service performance.
• Develop monitoring, logging, and alerting frameworks (e.g., Prometheus, Grafana, OpenTelemetry) to detect and remediate issues proactively.
• Implement automated architectural reviews and reliability guardrails for agent-developed applications to ensure machine-generated code meets long-term maintainability and performance standards.
• Partner with engineering teams to design and implement scalable, fault-tolerant systems that meet defined SLIs and SLOs.
• Automate repetitive operational tasks and develop self-healing and auto-remediation mechanisms to minimize human intervention.
• Participate in on-call rotations and lead incident response efforts, performing post-incident reviews and driving systemic improvements.
• Improve the deployment and release process using CI/CD pipelines and progressive delivery techniques to ensure stability and safety.
• Champion observability, reliability, and operational readiness reviews as part of the development process.
• Collaborate with Security and Compliance teams to ensure production systems meet FedRAMP, NIST, and internal policy requirements.
• Contribute to documentation, runbooks, and internal tooling to enhance knowledge sharing and operational maturity across teams.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 3-5 years of experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
• 2+ years of hands-on experience managing and scaling services in cloud environments such as AWS, GCP, or Azure.
• 1+ years proficiency in at least one modern programming language (e.g., Java, Go, Python, Ruby, JavaScript).

Preferred Qualifications

• Strong understanding of containerization and orchestration technologies (Docker, Kubernetes).
• Experience implementing and maintaining CI/CD pipelines and automation frameworks.
• Working knowledge of observability systems—metrics, tracing, logging, and alerting.
• Experience building automated recovery, failover, or chaos-engineering systems to validate reliability.
• Familiarity with event-driven architecture and asynchronous processing systems.
• Knowledge of distributed systems design, load balancing, and performance optimization.
• Exposure to infrastructure-as-code tools (Terraform, Pulumi, Ansible) and GitOps practices.
• Understanding of security and compliance frameworks (FedRAMP, SOC2, or NIST 800-53).
• Strong analytical and troubleshooting skills across the stack—from network to application layer.
• Excellent communication and documentation skills, with a focus on cross-team collaboration and continuous improvement.
• Experience using AI agentic coding assistants and deploying custom AI agents or automated workflows into production environments.

The Opportunity

The "Agentic World" isn't just coming; it’s here. As AI agents begin to move from simple chatbots to autonomous entities that take actions on our behalf, the concept of "Identity" is undergoing its biggest transformation in decades.

At Okta and Auth0, we aren’t just watching this happen—we’re leading it. This is a rare "Day 1" opportunity to join the world’s identity leader at the exact moment we redefine how humans and intelligent agents coexist securely. If you want to be at the epicenter of AI, security, and ecosystem building, there is no better place to be.

The Role

In this Individual Contributor (IC) role, you will define how partnerships can accelerate our platform’s reach. You won't just be drafting plans—you’ll be working closely with internal teams and external partners to turn those plans into reality.

You’ll stay ahead of the curve by identifying emerging architectural patterns and customer needs. From influencing our product roadmap to representing Okta in conversations about Model Context Protocol (MCP) and Agent-to-Agent (A2A) architectures, you will be a key technical leader helping us turn cutting-edge innovation into practical, real-world solutions.

Key Responsibilities

• Spot the Next Big Thing: Identify and prioritize partnership opportunities that bring long-term value to Okta’s identity and AI strategy.
• Lead the Way: Drive partnerships from start to finish—taking them from initial discovery and technical design all the way to a successful launch.
• Be a Technical Guide: Act as a trusted advisor for our partners, ensuring integrations are secure, scalable, and meet enterprise standards.
• Get Creative: Use your technical skills to build demos, labs, and documentation that showcase the power of our partnerships to the world.
• Collaborate Internally: Partner with Product and Engineering to ensure our roadmap reflects the needs of the evolving ecosystem.
• Represent the Brand: Speak with authority and credibility at industry events and in front of customers, helping shape the future of identity standards.

Qualifications

• 10+ years in technical roles (Identity, Security, Cloud, or AI) with a track record of balancing strategy with getting things done.
• Proven success in Sales Engineering, Solutions Architecture, Developer Relations, or a similar partner-facing technical role.
• Deep technical knowledge of IAM, security architectures, and APIs. If you’re familiar with agentic AI architectures, that’s a huge plus.
• You enjoy creating hands-on assets like reference architectures, integrations, and technical blogs.
• You can translate complex technical concepts into a story that resonates with everyone, from engineers to executives.
• Proven strength in negotiation, relationship-building, and stakeholder management across partners, customers, and internal teams.
• You’re self-motivated, highly organized, and comfortable taking the lead in fast-moving, high-growth environments.

PID P6374

#LI-Hybrid

#LI-KC4

About the Role

Enterprise Access is the authentication and authorization backbone of the Okta Identity Cloud. Every login, every policy evaluation, every federation flow runs through this pillar. The products MFA, SSO, Authentication Policies, Authenticators, Federations (SAML/OIDC/OAuth), XAA Protocol, Customer Identity, Identity Verification, Frontline Worker Authentication, and OIE Upgrade paths,  serve billions of monthly authentications across thousands of customers. This PM Director will own the authentication protocols and policies that enable human and non-human identities to authenticate, delegate authority, and interact securely with enterprise resources.

You will run Enterprise Access day-to-day: setting roadmap, driving execution, managing a team of 5-7 PMs, and serving as the primary PM voice for this pillar in quarterly planning, cross-pillar coordination, and customer engagements. Success in this role requires a strong ability to understand customer requirements, a deep empathy for user experience, and the ability to strategically prioritize what’s most important while managing requests from multiple teams at Okta.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

What You'll Do

Roadmap and Strategy

• Define and drive the Enterprise Access product strategy and roadmap. Translate customer needs, competitive dynamics, and platform capabilities into clear priorities.
• Own the identity authentication roadmap including backchannel authentication, machine delegation, and protocol unification in partnership with Okta's AI product pillar.
• Make data-backed prioritization decisions across competing demands: AI identity commitments, named-account customer obligations, revenue-driving upgrade paths, and long-term platform investments.
• Evangelize your vision to engineering, design, field teams, and customers.

Execution and Delivery

• Ship products that drive measurable adoption and revenue outcomes. Own quarterly delivery commitments across multiple engineering groups.
• Collaborate with architecture, engineering, and design to build platform-first experiences at scale.
• Partner with the data team to define product usage metrics and tie them to business outcomes.
• Prioritize rigorously. This portfolio has more demand than capacity. Saying no clearly is as important as saying yes.

Customer Engagement

• Engage directly with strategic and Fortune 500 accounts to understand authentication and identity requirements.
• Partner with field teams to translate customer needs into product priorities. Support critical deals with technical depth and roadmap credibility.
• Incorporate beta feedback into product direction. Stay close to customers during early access programs.
• Collaborate with product marketing on positioning, messaging, and go-to-market for new launches.
• Inform pricing and packaging decisions based on domain expertise and market analysis.

Team Leadership

• Manage a team of 5-7 product managers across authentication, policies, federations, customer identity, identity verification, and frontline access.
• Drive a high-performance culture with clear expectations, timely feedback, and genuine investment in career growth.
• Build a strong bench of leaders. Identify and develop future leaders within the team.
• Own performance reviews, compensation assessments, and career conversations.
• Develop a long-term people plan aligned with the product strategy.

What Success Looks Like (First 6 Months)

• Own and deliver roadmap commitments across authentication, policies, and federation.
• Be the primary PM voice for Enterprise Access in quarterly planning reviews and leadership forums.
• Build trusted partnerships with engineering leads across the authentication and access platform teams.
• Have a clear point of view on the next fiscal year's Enterprise Access strategy and where the portfolio should invest.

Required Qualifications

• 8+ years of product management experience, with 3+ years managing PM teams.
• Experience leading authentication, authorization, or access management products at enterprise scale.
• Strong technical foundation, you can engage in protocol-level discussions (OAuth, OIDC, SAML, FIDO2) and make informed technical tradeoff decisions.
• Track record of shipping products that drove measurable business outcomes (adoption, revenue, retention).
• Experience prioritizing across competing demands, customer commitments, platform investments, revenue targets,  with incomplete information.
• Proven ability to manage and develop PMs at multiple levels (PM through Group PM).
• Excellent communication skills across technical and executive audiences. You write clearly and present with confidence.
• Strong cross-functional leadership. You build trust with engineering, design, field, and marketing partners.

Preferred Qualifications

• Experience with identity and access management (IAM) platforms or security products.
• Familiarity with AI agent authentication, delegation protocols, or machine identity.
• Experience with phishing-resistant authentication (FIDO2, passkeys, certificate-based auth).
• Familiarity with identity verification and proofing workflows.
• Experience with multi-tenant SaaS platforms at scale.
• Advanced degree in a technical or business field.

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P11962_3367753

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.          
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

**You must attend in person onboarding in the San Francisco office the first week.

#LI-MM

#LI-Hybrid

P23599_3245767

As the Senior Manager, Finance Data Governance, you will be the architect of trust for Okta’s Finance organization. In an era where AI is redefining financial velocity, data integrity is our most valuable currency. You will sit at the intersection of cutting-edge AI innovation and rigorous financial compliance, ensuring our data is not only accessible but undeniable.

You will lead the Finance Data Governance program, serving as the bridge between Finance leadership, Enterprise Data Governance, TDI, Privacy, and Legal. You'll administer the Finance Data Governance Council (FDGC), ensuring Finance implements enterprise governance standards while addressing domain specific financial data requirements. Your goal is to transform "data governance" from a compliance checkbox into a competitive advantage that accelerates AI adoption, Analytics, and executive decision-making.

This is a hybrid role with an in-office requirement of two days per week at our San Francisco location.

Key Responsibilities

1. Policy Creation & Strategy

• Provide strategic direction, oversight, and accountability for the Finance organization's data governance efforts.

• Implement enterprise data governance standards within the Finance domain, defining Finance-specific handling requirements, use case guidance, and operational procedures that extend corporate policies. This includes policies for data classification, retention, privacy, plus AI-specific policies (transparency, bias mitigation, and “hallucination” detection).

• Draft specific guidelines for the Ethical Use of AI in Finance, ensuring automated forecasting and risk models are transparent and unbiased.

• Define Clear Ownership: Establish "Data Domains" and assign accountability to Data Stewards within the Finance Org.

• Establish the scope and priorities for governance initiatives (which domains or systems to focus on) based on business criticality / AI readiness

• Identify existing data stewards within Finance and formalize their accountability through clear role definitions and decision rights.

• Align Finance governance practices with enterprise data classification taxonomy and handling standards, adapting enterprise policies for Finance-specific use cases.

• Be the Data cultural change agent for Finance.

2. Administration & Execution

• Operationalize data policies into daily workflows in Finance and upstream at point of entry, ensuring that automated systems and manual entries adhere to established standards.

• Partner with cross functional data owners to drive upstream data ownership and cleanliness.

• Define requirements for data transformation logic (dbt, SQL), access control models, define data quality thresholds, and data contracts.

• Define and govern the Data Lineage Framework for critical financial metrics, establishing the standards for source-to-report traceability (e.g., ensuring 'Revenue' figures are fully auditable to underlying contracts and invoices). Oversee the implementation of these guardrails to ensure end-to-end data integrity across the finance ecosystem.

• Hold data owners and stewards accountable for data health in their functions. Monitor data quality metrics (Accuracy, Completeness, Timeliness) and lead remediation efforts when data falls below threshold.

• Communicate risks by framing governance gaps in business impact terms, escalate compliance risks (SOX, CMMC).

• Define standards and drive adoption through value realization and business impact, not through mandates.

• Manage the Metadata Repository and Business Data Dictionary to ensure "Revenue" or "Churn" means the same thing in every report.

• Partner with TDI product owners for technical implementation of governance controls in Finance systems.

3. Leadership of the Finance Data Governance Council (FDGC)

• Administer the FDGC program: coordinate meeting logistics, own agendas, facilitate discussions, and execute council decisions. The Council itself comprises VP-level Finance leaders who provide strategic direction and resolve escalated issues.

• Conflict Resolution: Facilitate agreement on common data definitions, master data, metadata as needed.

• Roadmap Management: Track and report on the progress of governance initiatives to executive leadership.

• Translate Risk to Value: Convert complex governance gaps and regulatory risks (SOX, GDPR, EU AI Act) into clear business impact narratives for executive leadership.

• Demonstrate Business Impact: Align governance efforts to business outcomes to reinforce the value of governance investment.

4. AI Data Governance & Best Practices

• Ensure data governance requirements are embedded throughout the model development and deployment lifecycles, including data quality validation, provenance tracking, and bias assessment.

• Define Finance’s certification standards and governance protocols for 'Gold' data products. Ensure that governed, pre-validated views serve as the authoritative 'Truth' layer to mitigate hallucination and model risk.

• Regulatory Compliance: Ensure all data practices comply with SOX, GDPR, and emerging AI regulations (like the EU AI Act).

• Best Practice Evangelism: Conduct training sessions to upskill the Finance team on subjects such as the purpose of governance and the FDGC, data literacy, data quality practices, ethics and AI prompts.

Qualifications

• Experience:

• 5+ years in Data Governance, Data Management, or Financial Systems

• 3+ years leadership/management experience

• Finance domain familiarity (FP&A, Controllership, or financial reporting)

• Communication skills to translate technical issues for executives

• Experience with SaaS business metrics (ARR, Churn, Net Retention) and how they flow through systems.

• Proven track record of taking a data environment from ungoverned to standardized. 

• Data engineering/analytics background

• AI/ML governance experience

• CDMP certification

• SOX compliance experience

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(P24844_3393991)

Are you a recruiting leader who isn’t satisfied with the status quo? Do you thrive on building and scaling world-class teams that power disruptive technology? At Okta, we're seeking a visionary VP of Global Talent Acquisition to redefine how we attract and hire the people who will build our future. This role is not just about managing a function; it’s about shaping the very fabric of our company.

As the VP of Global Talent Acquisition, you will be the strategic owner of our global recruiting vision. You won’t just run a team; you’ll cultivate a talent ecosystem that serves as a powerful competitive advantage for Okta. We are looking for a leader who can think on a global scale, leverage predictive insights to drive strategy, and inspire a team to deliver transformative results in a fast-paced environment. You will be a trusted advisor to the C-suite, using your expertise to influence and guide the long-term workforce strategy of the organization.

WHAT YOU'LL DO: YOUR IMPACT

• Architect the Global Talent Strategy: Act as a strategic partner to the C-suite, designing and executing a forward-thinking talent acquisition strategy that anticipates future business needs, influences workforce planning, and positions Okta to win top talent in a competitive market.
• Pioneer an AI-Driven Recruiting Engine: Champion the integration of AI and predictive analytics across the recruiting lifecycle. You will leverage intelligent automation and data-driven insights to enhance sourcing, optimize processes, and build a highly efficient, modern talent acquisition function.
• Lead and Inspire a World-Class Team: Build, mentor, and scale a high-performing global recruiting organization. Cultivate a culture of innovation, accountability, and continuous learning that establishes your team as a destination for top recruiting talent.
• Drive Transformational & Scalable Operations: Engineer and optimize our global talent acquisition processes for maximum efficiency and scalability. Champion a culture of innovation that delivers a frictionless and memorable experience for candidates and hiring managers alike

WHAT YOU'LL BRING: YOUR EXPERTISE

• A demonstrated track record of leading global talent acquisition in a fast-paced, high-growth technology (preferably enterprise SaaS) company.
• A forward-thinking technologist with a deep understanding of how to leverage AI and automation to create a more efficient, effective, and equitable recruiting process.
• Experience building and leading multi-tiered global recruiting teams, with a passion for mentoring and developing talent. You are a "talent magnet" who can attract and retain top recruiting professionals.
• Deep expertise in using data and analytics to drive strategy and influence executive decisions. You can tell a compelling story with data and use it to predict future hiring needs.
• You are a visionary leader who has experience working with abstract and complex challenges, and you have a gift for turning them into actionable strategies.
• Proven ability to act as a trusted advisor and thought partner to senior executives, with the executive presence to influence and drive alignment at the highest levels of an organization.
• You are a master of cross-functional collaboration, building influential partnerships with leaders in HR, Finance, and other functional business units. You design talent strategies with an "enterprise-first" approach, ensuring they scale and align with broader company objectives.
• A growth mindset and a natural curiosity that drives you to continuously learn and challenge assumptions. You are a change agent who thrives in an agile environment and can lead teams through transformation.
• You are customer-obsessed and have a passion for creating memorable experiences for candidates and internal stakeholders alike.

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The Role

As an Applied AI Marketing Engineer, you will be a core, hands-on builder within the new Marketing AI Spoke team. You will function as the primary product owner and technical implementer for a specific portfolio of AI agents, workflows, and low-code/no-code applications. This role requires a blend of marketing acumen, technical aptitude, and problem-solving skills to translate complex business challenges into tangible, deployed, AI-driven solutions.

You will be responsible for the full engineering lifecycle—defining, developing, testing, and deploying high-impact initiatives that directly improve our marketing productivity, operational efficiency, and buyer experiences.

Responsibilities

• Marketing AI Solution Development: Patterning with TDI leveraging company-wide approved platform. Design, build, and maintain the underlying infrastructure and services required to run scalable AI applications for the Marketing organization. This includes connecting data sources, building APIs, developing front-end user interfaces (UI/UX), and engineering the backend logic.
• AI Agent & Workflow Engineering: Architect, code, test, and deploy AI agents and low-code/no-code workflows that solve critical marketing challenges. Ensure solutions are robust, secure, and seamlessly integrated into the existing AI stack (e.g., CRM, MAP, CMS).
• Agentic Strategy & Architectural Design: Act as the technical leader for your assigned portfolio, defining the architectural blueprints for new AI enabled workflows. Evaluate and recommend the appropriate technical tooling (e.g., cloud services, databases, low-code platforms) to maximize performance and minimize operational costs.
• Data and Prompt Engineering: Partner with data science and marketing ops teams to ensure data pipelines support AI application needs (RAG, fine-tuning). Design and iterate on effective prompts and input-output schemas to optimize the performance and reliability of large language model (LLM) agents.
• Value Measurement & System Optimization: Implement performance tracking directly into deployed platforms (instrumentation). Use technical metrics (latency, uptime, error rates) and business metrics (ROI, time saved) to justify system improvements and guide the marketing AI roadmap. 

What You'll Bring

• A Bias for Action and Iteration: Demonstrated passion for a test-and-learn philosophy, quickly prototyping and validating solutions to drive continuous improvement.
• AI-First Technology Mindset: Deep curiosity and commitment to leveraging AI and machine learning as foundational elements for building next-generation marketing tools and operational workflows.
• Marketing Domain Curiosity: A strong interest in marketing dynamics, customer behavior, and business outcomes, translating technical capabilities into tangible marketing value.
• Preferred Experience (A Strong Plus): Prior background in marketing operations, strategy, or experience working on tools/platforms utilized by large-scale marketing organizations.

Why You'll Love This Role

• Become the Architect of Change: You won't be maintaining existing systems; you will be building a new, high-impact function from the ground up. This is a chance for true architectural ownership over the next generation of our marketing operating model.
• Tangible and Immediate Impact: Your work on groundbreaking AI projects will have a direct, measurable impact on our business performance, customer experience, and efficiency. You will see your innovations adopted by hundreds of marketers and contribute to trillions in potential value.
• High-Visibility, Strategic Ownership: This role offers executive-level visibility as you directly shape the future of marketing strategy at Okta, moving the function from manual repetition to hyper-efficient, data-driven automation.

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PID: P24412_3380938

The Auth0 Team

Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation.

This team focuses on providing tenant-level protections to our customers, at scale. From bot detection to brute-force to suspicious IP throttling and beyond, this team often provides the first line of defense for Auth0 customers.

The Staff Software Engineer 

At Okta, we’re building the next generation of authentication for the GenAI era. 

We’re looking for a Staff Software Engineer to join the AI DevEx team at Auth0. This role is pivotal in extending and complementing our Auth for GenAI offering by building the infrastructure, tooling, and developer experiences that empower both human developers and AI agents to build secure, intelligent applications.

Auth0 Emerging Tech is the Engineering organization where we take care of the hottest technology out there: we ship fast, we don't break things. We are a dynamic and collaborative distributed and diverse team. We value ownership, learning and innovation.  

This is an ideal role for an engineer who enjoys building for other engineers, working across stacks, and shaping the future of AI enablement in production systems. You'll collaborate across engineering, product, and security teams to drive meaningful improvements in developer tooling, agent authentication, orchestration frameworks, and real-world demos.

What you will be doing:

• Design and Build Developer Tooling that helps developers secure and manage infrastructure like MCP servers
• Build Demo Applications that showcase secure, identity-powered AI use cases in real-world environments
• Contribute to Open Source Projects, both within Auth0 and across the broader AI + identity ecosystem
• Write and Maintain High-Quality Documentation including API references, quickstarts, and best practices for both developers and AI-native tooling (e.g., llm.txt)
• Drive Integration with Emerging AI Frameworks by creating adapters, utilities, and interfaces for agent runtimes and orchestration layers
• Collaborate with Design, Product, and Security teams to align on developer needs, roadmap direction, and compliance requirements
• Mentor and Support Other Engineers, setting strong examples in code quality, testing practices, and architectural thinking
• Influence Engineering Standards by leading design discussions and contributing to team-wide architectural decisions
• Ensure Resilience and Security of systems involved in agent-to-agent or model-to-service communication

You Might Be a Good Fit If You

• Experience in software engineering with a proven track record in building tools, frameworks, or platforms for other developers
• Proficiency in JavaScript/TypeScript, Golang and/or Python, and the ability to move fluidly between front-end and back-end contexts
• Experience working with LLM APIs, agent runtimes, orchestration layers, or prompt pipelines
• Familiarity with authentication and authorization systems, especially standards like OAuth2, OIDC, and JWT
• Demonstrated experience leading architecture and design efforts for scalable, production-grade systems
• Comfort contributing to and maintaining open source projects and engaging with developer communities
• A passion for documentation as part of the developer experience—not just writing code, but making it understandable and usable
• Ability to thrive in highly collaborative environments with cross-functional stakeholders

Technologies You May Work With

• Languages: JavaScript, TypeScript, Python
• Frameworks: React, Next.js, FastAPI
• AI Ecosystem: Model APIs, orchestration runtimes, prompt management systems, agent toolkits
• Auth0 Stack: Token Vault, Async Authorization, Fine-Grained Authorization (FGA)

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P23578_3268067

The Team: AI Frameworks & Services (AIFS)

The way software acts in the world is changing. AI agents don't just respond to users. They take actions, call APIs, hold credentials, and operate across systems on behalf of people and organizations. That shift raises a fundamental question: how do you extend identity to an agent?

The AI Framework & Services team sits within Auth0's AI Products organization and is focused on exactly that problem. We're building the product capabilities that let developers bring identity and authorization into agentic systems, treating agents as real principals with real access controls and real accountability.

This is an early-stage, high-ownership space. The product surface is still being defined, the customer problems are real and unsolved, and the team shapes both what we build and how we build it. We work closely with security, platform, and product partners to deliver capabilities that developers can trust in production.

The Opportunity

As a Senior Software Engineer on the AIFS team, you'll own and deliver product capabilities at the intersection of identity, security, and AI-powered applications. Your primary focus will be backend systems: APIs, services, integration patterns, and the infrastructure that makes access control work reliably at scale. You'll also work across the stack when the product demands it.

You'll work in an environment where the right abstractions aren't always obvious, where customer needs are still crystallizing, and where what you build today may become foundational to how developers authenticate and authorize AI agents tomorrow. If you want real ownership of hard problems in a space that matters, this role is for it.

What You'll Do

• Design and implement backend systems, APIs, and services that bring identity and authorization capabilities to AI agent workflows.
• Own features end-to-end, from technical design through production, with attention to reliability, security, and developer experience.
• Build integrations that allow agents to securely acquire, use, and scope access credentials in real-world environments.
• Contribute to system design decisions, make thoughtful technical tradeoffs, and communicate them clearly to peers and partners.
• Help define patterns and abstractions for problems the industry hasn't fully solved yet: agent identity, delegated access, trust boundaries across agentic systems.
• Instrument and monitor production systems with a bias toward observability, operational health, and fast incident response.
• Collaborate closely with product, security, and platform partners to shape what gets built and how it integrates with the broader Auth0 platform.
• Provide substantive code reviews and mentor teammates in ways that raise the engineering bar across the team.

What You Bring

• Proven experience designing and shipping production-grade backend systems: APIs, services, and integrations that operate at scale under real constraints.
• Strong foundation in one or more backend languages (Node.js/TypeScript, Go, Python, or similar); comfortable with REST and event-driven API patterns.
• Experience building in ambiguous, fast-moving environments where the problem definition evolves alongside the solution.
• A security-conscious mindset: you think about how credentials are handled, how trust is established, and what can go wrong at the integration boundary.
• Strong system design skills. You can scope a feature, identify the tradeoffs, and deliver something that holds up in production.
• Collaborative instincts: you work well across functions, communicate constraints clearly, and help the people around you move faster.
• Comfort operating in a product engineering context, writing code that serves real customers, not just internal tools.

Nice to Haves

• Experience with identity, authentication, or authorization systems (OAuth 2.0, OIDC, FAPI, token-based access control).

• Familiarity with AI agent frameworks, orchestration tools, or the Model Context Protocol (MCP).

• Exposure to agentic application patterns: tool use, multi-step workflows, agent-to-agent communication.

• Experience with containerized environments (Docker/Kubernetes) and cloud infrastructure (AWS, GCP, or Azure).

• Prior work on developer-facing APIs, SDKs, or integrations where developer experience was a first-class concern.

• Contributions to open-source projects relevant to identity, security, or AI tooling.

Nice to Haves

• Experience with identity, authentication, or authorization systems (OAuth 2.0, OIDC, FAPI, token-based access control).
• Familiarity with AI agent frameworks, orchestration tools, or the Model Context Protocol (MCP).
• Exposure to agentic application patterns: tool use, multi-step workflows, agent-to-agent communication.
• Experience with containerized environments (Docker/Kubernetes) and cloud infrastructure (AWS, GCP, or Azure).
• Prior work on developer-facing APIs, SDKs, or integrations where developer experience was a first-class concern.
• Contributions to open-source projects relevant to identity, security, or AI tooling.

Why You'll Love It Here

This is a team working at the edge of what identity means in a world of AI agents. You'll have real ownership of hard, unsolved problems, backed by Okta's platform, Auth0's developer relationships, and a team that values technical depth and customer impact in equal measure.

You'll help shape the product, not just implement a backlog. You'll work with people who care about getting the details right. And you'll be building something that matters to the developers and organizations trying to do AI responsibly.

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The Identity Team

The Identity team’s mission is to strengthen Okta’s position as the leading Identity-as-a- Service solution through identifying and resolving risks to the employees, product, and most importantly, our customers. With the ever-increasing pace of cloud application adoption, companies are struggling to find ways to accurately assess risk and act at the speed of their business.

The AI Identity Architect Opportunity

Reporting to the VP of Identity & Access Management, this role will be an AI Identity Pioneer, not just an IAM expert. Your "been there, done that" experience in securing autonomous agents at scale is your superpower. You’ve seen how traditional OAuth flows break under agentic pressure, you’ve felt the pain of "Secret Zero" in a LangChain loop, and you know exactly where the industry’s current tools fall short. At Okta, you won't just implement security; you will use your battle-tested experience to drive the product features needed to secure the next generation of identities.

The AI Identity Architect's mission is to own Okta’s enterprise identity strategy for autonomous AI agents. As Customer Zero, you will implement Okta on Okta—validating identity patterns at production scale, feeding direct input into product roadmaps, and partnering with business units building internal agentic systems.

What you’ll be doing 

Product Vision & Architecture (The "Ratified R0")

• Drive the Roadmap: Act as a primary stakeholder for Okta’s product teams. Translate your real-world experience securing agents into prioritized feature requests and product requirements.
• Target State: Define a multi-year roadmap for Non-Human Identities (NHIs) and AI Agents aligned with Zero Trust (NIST 800-207) and Okta’s Secure Identity Commitment.
• Posture First: Use ISPM (Identity Security Posture Management) to discover unmanaged AI agents and eliminate "Identity Debt" across the enterprise.

Cross-App Access & Brokered Delegation

• Agent-to-App Connectivity: Architect secure Cross-App Access patterns where agents act as intermediaries between enterprise systems.
• Delegated Authority: Refine how user identity is "brokered" to an agent (e.g. OAuth2 Token Exchange), ensuring the agent never has more power than the human user who triggered it.
• Session Scoping: Implement context-bound, short-lived tokens to prevent lateral movement by a compromised agent.

Okta Customer Zero -- Validate and publish patterns using Okta primitives to secure the AI lifecycle for:

• Okta Identity Engine & Auth0: Define how AI agents prove their identity within AuthN/AuthZ core concepts, implementing rigorous protocols for secure access delegation like OAuth2/OIDC, mTLS, and SPIFFE/SPIRE for workload attestation.
• Okta Privilege Access: Implement JIT/JEA access and ephemeral, vaulted secrets for agent tool-use.
• Okta Identity Governance & Workflows: Automate the Joiner-Mover-Leaver (JML) lifecycle for agents, including automated certification and revocation.
• Fine-Grained Authorization: Implement ReBAC for intent-bound decisions (e.g., "Can this agent access the Finance API on behalf of the CFO?").
• Serve as "Customer Zero" by architecting and stress-testing internal AI security frameworks, translating real-world deployment lessons into a continuous stream of public-facing white papers, blogs, and technical guides to steer industry best practices.

AI Ecosystem & Tech Stack Integration -- Define how Okta identity is woven into modern AI orchestration layers:

• Orchestration: Secure identity patterns such as  LangChain, LangGraph, AutoGPT, CrewAI, LlamaIndex, and Semantic Kernel.
• Architect secure connectivity to AI model providers such as Azure OpenAI, AWS Bedrock, Google Vertex AI, OpenAI API, and Anthropic.

What you’ll bring to the role

• The "Been There" Factor: Proven track record of securing AI agents and non-human identities in a production environment. You have a deep understanding of the "identity gaps" in current AI frameworks.
• Experience: 7+ years in IAM/Security Architecture; proven strategy work across workforce, customer, and Non-Human Identities (NHIs).
• Deep knowledge of the core protocols OAuth2/OIDC (especially Token Exchange), SAML, mTLS, JWT, and Model Context Protocol (MCP).
• Hands-on experience with Modern Identity framework SPIFFE/SPIRE.
• Ability to author Architecture Decision Records (ADR) and influence at the VP/CTO level, while simultaneously acting as a peer to Product Management.

And extra credit if you have experience in any of the following! 

• Prior work shaping identity strategy for autonomous/agent systems, multi-agent delegation, or brokered access patterns.
• Exposure to policy-as-code (OPA/Cedar) and service-mesh identity.
• Certifications such as CISSP-ISSAP, CCSP, or TOGAF are welcome but not required or expected.

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The Global AI Engineering Team

At Okta, weʼre building the future of secure, enterprise-grade AI. Weʼre looking for a Senior Manager of AI Engineering to join our global team and lead our US-based group of AI engineers, working in close partnership with peers in India. The team is dedicated to building high-impact, user-facing AI features. Together, weʼre delivering applied AI solutions that transform employee and customer experiences, while building the agentic AI solutions that make innovation scalable and secure. 

The Senior Manager, AI Engineering Opportunity

At Okta, youʼll be part of a global AI engineering team at the forefront of AI innovation. Youʼll work on both applied solutions that create immediate business impact, and platform products that define the long-term AI foundation for thousands of employees and customers. If youʼre passionate about building AI that is smarter, faster, and always secure, weʼd love to meet you.

What you'll be doing

• Lead and grow an AI engineering team in US as part of a unified global AI team. 
• Partner with Product Managers and peers to define priorities, share roadmaps, and deliver projects that matter. 
• Build and scale the Agentic AI solutions — enabling reusable AI agents, orchestration, and enterprise-grade guardrails. 
• Deliver Applied AI solutions that improve productivity, decision-making, and customer/employee experiences. 
• Ensure engineering excellence through secure design, scalable architectures, and reliable delivery. 
• Collaborate across functions — Security, Infrastructure, Data, and Business stakeholders — to accelerate AI adoption at scale. 

What you'll bring to the role

• For 12+ years in software engineering, with 5+ years in applied AI/ML or intelligent automation. 
• 3+ years leading engineering teams in US while collaborating daily with India-based counterparts. 
• Hands-on knowledge of LLMs, AI agent frameworks, orchestration platforms, RAG pipelines, and vector search. 
• Experience with cloud-native platforms (AWS/GCP/Azure), APIs, and microservices at scale. 
• A people leader who can coach, mentor, and build high-performing teams. 
• Strong communicator with the ability to align across time zones, cultures, and functions. 

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

ir needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

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P23036_3221924

About the role

At Applied Intuition, you will:

• Develop, integrate, and adapt cutting-edge AI/ML algorithms running on the perception autonomy stack to collect relevant information across a suite of platform sensors
• Create interfacing software to autonomously control sensors (e.g., EO, IR, acoustics, radar, and RF)
• Collaborate across the sensor, tracking, and autonomy teams to ensure seamless deployment of heterogeneous platform swarms in on-site DoD testing and demonstration events
• Deploy containerized solutions to embedded Linux devices, leveraging computer-in-the-loop testing and profiling, and efficiently collecting performance data
• Interact with the DoD customer to understand their use cases, requirements, and triage needs during field events to deliver a superior customer experience
• Work closely with our existing team to internally triage technical problems and scope
• Carefully communicate and document ongoing work to ensure internal flexibility in a fast paced environment as well as clarify progress with external customers
• Drive execution of simulation tooling to playback sensors, platforms, and autonomy in post processing field test analysis
• Implement improvement plans for future integration efforts based on simulation analysis and customer feedback

We're looking for someone who has:

• MS or PhD in Electrical Engineering, Computer Engineering, Robotic Engineering, Computer Science, Optimization, or equivalent OR 5+ years of relevant experience working with sensor algorithms, hardware, and HIL software integration
• Experience with multiple sensor modalities (e.g., EO, IR, lidar, radar, sonar, acoustics, etc.)Core understanding of sensor physics and sensor control parameters
• Experience training and deploying ML algorithms (python, pytorch, tensorflow) onto integrated systems (onnx, C++ models)
• Familiarity with tracking basics (e.g., Kalman filters) and optimal sensor fusion
• Experience working comfortably in Linux and Docker
• Prior experience with remote software development, ability to handle and process large datasets, and learn new software and algorithms as needed with little supervision

Travel Requirements:

• Must be willing to travel as projects requires, usually for SW/HW integration and/or demonstrations; estimated average travel is every 1-2 months for 2-5 days (10-20%)
• Travel-adverse candidates are encouraged to inquire about relocation assistance to HQ in Poway, CA

Security Requirements:

• Must be a U.S. Citizen
• Must hold or be eligible to obtain and maintain a U.S. security clearance

For more information about U.S. security clearances: click here.

Nice to have:

• Proficiency with modern C++ development (2011, 2017, 2020, smart pointers, etc.), CMAKE, Python and Bash
• PhD in computer science or electrical engineering with AI/ML focus
• Experience with robotic swarm or multi-agent systems and optimization   
• Strong tracking and sensor fusion background
• Current U.S. SECRET security clearance

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

Please reference the job posting’s subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the location listed is: $140,000 to $220,000 USD annually.

About Prophecy 

The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world’s top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform and prepare data, to ship trusted insights at enterprise scale. 

Don’t miss the rocket ship—join Prophecy and build the next data revolution.

Must-Have Skills:

• Hands-on LLM/agent building (e.g., LangChain/Graph, CrewAI) and tuning to quality benchmarks.
• Experience with semantic search, RAG, and vector databases.
• Experience with prompt engineering and optimization
• Agentic Use Cases: Hands-on experience building and deploying agents in at least one of the following scenarios:
• Workflow Orchestration: Automating multi-step processes (e.g., ETL pipelines, supply chain optimization, or CRM workflows like Salesforce Agentforce).
• Code Generation/Assistance: Developing or debugging code autonomously (e.g., similar to Devin AI or GitHub Copilot extensions).
• Data Analysis/Transformation: Querying, manipulating, or analyzing data across sources (e.g., topic extraction, document analytics in vector DBs like Weaviate).
• Personalized Assistance: Tailoring recommendations or plans (e.g., e-commerce, education, or finance agents).
• Autonomous Decision-Making: Real-time decisions in domains like trading or healthcare (e.g., crypto trading, medical workflow optimization).
• Content Creation: Generating text, art, or media (e.g., social media automation, presentation creation).
• Multi-Agent Systems: Collaborative agents for simulations or transactions (e.g., policy-constrained evaluation, machine-to-machine commerce).
• Versatile software developer: fluency in Python, REST APIs, microservices in public cloud; some experience with Go, AWS, k8s, java, Scala.
• Builder mentality: Demonstrated experience taking ideas to production.

What Will Make You Stand Out

• Expertise in building and managing Knowledge Graphs, including entity extraction, linkage, and ontology design.
• Experience integrating Knowledge Graph with AI systems for retrieval, reasoning, and agent context (e.g., enriching with LLM).
• ML/LLM work in code generation (e.g., Codex, text-to-SQL), semantic extraction, or knowledge graphs (e.g., Neo4j, Neptune).
• Experience with big-data engines like Spark.
• Compiler development for languages like SQL, Python, or Scala.
• Optimization of ML models for low-latency, high-throughput production use.
• Contributions to open-source AI/ML projects (e.g., Hugging Face, PyTorch).
• Expertise in retrieval systems or vector databases (e.g., Pinecone, Weaviate).
• Skill in evaluating tech and driving build/buy decisions

Seniority: Mid to Staff Level

Location: This is a Hybrid role with 2-3 days a week in office. However, this can vary week to week. 

Experience: 6+ years of Software Engineering experience minimum with 2+ of these being in AI/ML

Compensation:  $250,000–$350,000

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. 

Benefits and Perks

• Prophecy covers 99% of employee health insurance premiums and 75% for dependents
• We offer $200 per month towards remote work, wellness, gyms, massages, facials, and more!
• Flexible PTO
• Professional development allowance
• Company sponsored Long Term Disability and Life Insurance, FSA/HSA, dental, vision, and more
• Ability to have your fingerprint on an innovative platform
• End-to-end ownership of your projects. 

*Benefits and perks may vary per country

Prophecy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, age, disability, or veteran status.

Senior Associate, Software Engineer – Data Platform & AI Applications
San Francisco, California 

The Opportunity 

Jordan Park is seeking a Senior Associate to help build and extend our enterprise data platform and AI application ecosystem.

This role combines advanced data engineering, cloud infrastructure, DevOps discipline, and applied AI development. The Senior Associate will operate as a senior individual contributor — owning major platform components while partnering closely with leadership and business teams. This is a hands-on technical role with meaningful scope and influence.

In this role, you will be responsible for enabling trusted analytics across the firm, integrating proprietary data into AI systems, automating operational workflows and creating custom apps and tooling.

Your Role

• Data Platform Engineering
  • Design, build, and maintain production-grade SQL data pipelines (e.g., dbt + Snowflake + Python)
  • Develop and manage orchestration workflows (Airflow or equivalent)
  • Create data ingestion processes and API integrations

• AI Application Development
  • Build and develop the use of AI in the form of: LLM apps, RAG architectures, Custom GPTs & Agent systems
  • Integrate proprietary firm data securely into AI workflows
  • Establish observability standards
  • Translate AI experimentation into production-grade tools

• Cloud Infrastructure (AWS)
  • Support AWS-based infrastructure including VPCs, ECS, EKS, S3, etc.
  • Containerize services using Docker and manage workloads in Kubernetes
  • Establish logging, monitoring standards

• Python Development & Automation
  • Develop Python-based tools for API integrations, data transformations, ad-hoc in-house applications & tooling
  • Build reusable modules and maintain code standards
  • Create automation solutions that reduce manual operational effort

• Projects & Communication
  • Partner cross-functionally with Investment, Client Advisory, Operations, and Finance teams
  • Be self-directed in project management and delivery
  • Translate business requirements into technical architecture
  • Deliver executive-ready summaries of platform and AI initiatives

Qualifications

Required:

• Bachelors degree with 5–8 years of experience in: data engineering, platform engineering, cloud infrastructure
• Requisite experience in AI Application development including LLM APIs and RAG Pipelines
• AWS experience including Docker and Kubernetes
• Advanced Python proficiency
• Advanced SQL and data modeling
• Experience implementing CI/CD and DevOps best practices
• Strong written and executive communication skills
• Experience in wealth management, asset management, or fintech
• A positive, helpful and can-do attitude

Preferred:

• Salesforce data integration experience
• Experience designing secure AI architectures
• Experience mentoring junior engineers

Compensation & Benefits

Compensation at Jordan Park includes a base salary, discretionary year-end bonus, benefits and other perks.  We apply a total reward philosophy when determining compensation terms. The expected base salary for this role in San Francisco, California will range from $125,000 to $160,000 per year commensurate with experience, job-related skills, relevant education, licenses and certifications, and other business and organizational needs. 

Our benefits package includes:  

• Medical, dental & vision insurance – 100% of premium covered for employees
• 401k participation with employer contribution
• Generous paid time off 
• Commuter benefits program (pre-paid tax dollars towards your commute)
• Fitness Reimbursement
• Annual Professional Development Stipend 

Please note that this position can be based in Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.

Position Summary

Primary Responsibilities

• Design, develop, validate, and deploy machine learning, statistical, and GenAI solutions that address complex business problems and support enterprise priorities
• Contribute to execution of the enterprise AI strategy and roadmap by providing technical input on use‑case feasibility, value hypotheses, architecture decisions, and build‑vs‑buy assessments
• Build and maintain scalable ML and LLM pipelines from data ingestion through production, adhering to established ML Ops and LLM Ops standards including versioning, evaluation, observability, and rollback
• Partner with business, analytics, IT, and security teams to identify, prototype, and deliver high‑value AI use cases across the organization
• Evaluate and integrate AI and GenAI platform components such as model endpoints, vector databases, agent frameworks, and guardrails in alignment with enterprise architecture standards
• Contribute to AI governance by supporting model documentation, lineage, risk assessment, bias testing, explainability, and compliance with applicable regulations and frameworks
• Provide technical input into AI platform and vendor evaluations, including RFI/RFP activities and assessments of cost, security, and data residency
• Support AI enablement efforts through development of reusable patterns, reference implementations, and technical documentation to accelerate adoption
• Apply and uphold policies for AI lifecycle management, bias/robustness testing, explainability, human oversight, and incident response. Support mapping of AI controls to major frameworks and regulations (e.g., NIST AI RMF, EU AI Act readiness) to ensure responsible and compliant AI deployment.
• Ensure all data science work complies with global AI regulations, ethical standards, and applicable GxP processes.
• Participate in cross-functional AI Governance Council activities as requested, providing technical expertise on model risk and data science practices.
• Other duties as assigned

Education/Experience/Skills

• Master’s degree or PhD in Data Science, Statistics, Computer Science, Mathematics, or a related quantitative discipline, or equivalent practical experience
• 5+ years of hands‑on experience in applied data science and machine learning, including model development, deployment, and production support
• Advanced proficiency in Python and common ML frameworks and tools such as scikit‑learn, TensorFlow, PyTorch, and SQL
• Practical experience with ML Ops and LLM Ops practices including model registries, version control, evaluation benchmarks, and monitoring
• Experience working with large language models, GenAI technologies, vector databases, or agent frameworks
• Experience operating in a regulated environment and following GxP or similar compliance processes
• Willingness and ability to travel domestically and internationally

Physical Requirements

This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds.  This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.

#LI-HYBRID

#LI-CS1

⚡ POST-PRODUCTION BUILDER WANTED

Post-Production Automation Engineer

Build the systems that make our creative team superhuman.

📇 Role: Post-Production Automation Engineer

📍 Location: Los Angeles, CA (Remote-Friendly)

💰 Compensation: $120,000–$160,000

👤 Reports to: VP of Post-Production

🚀 About TubeScience

TubeScience is a data-driven creative studio producing performance advertising at massive scale — and we’re growing fast. We’re looking for a Post-Production Automation Engineer to be the most technically sophisticated person on our post team.

💡 The Role

This is a builder role — for someone genuinely excited about where AI and automation are taking Post-Production. You’ll own our automation and AI roadmap from day one, with the autonomy to identify problems and ship solutions without waiting to be asked. You are the product lead, the architect, and the builder — all in one.

🎬 What You’ll Own

🤖 Automation & AI Engineering

Architect end-to-end automation across ingest, QC, editing, delivery, and archival

Deploy LLMs, generative video platforms, and intelligent metadata/tagging systems

Design agent-based workflows that eliminate manual effort

Evaluate emerging AI tooling and own build-vs-buy decisions

🏗️ Systems Architecture & Integration

Own our Iconik MAM: custom actions, metadata schemas, transcoding, and API integrations

Build REST API and webhook integrations across post tools and third-party platforms

Develop automation pipelines in n8n, Make, or Zapier — or go custom in Python/JS

Design for resilience: logging, error handling, alerting, and monitoring

💻 Scripting & Tool Development

Write production-grade Python and JS/Node.js scripts across Adobe Creative Suite

Build internal tools that give editors superpowers without exposing the complexity

Build and maintain Adobe CEP/UXP panels inside the tools editors already use

🔬 R&D & Proactive Improvement

Audit the post pipeline for bottlenecks before the team surfaces them

Prototype emerging tech — AI, ML, new codecs, cloud-native media workflows

Own the Post-Production tooling roadmap with minimal oversight

🤝 Collaboration & Documentation

Translate Post-Production creative needs into precise technical requirements

Align with core engineering on infrastructure, deployment, and architecture

Document every system thoroughly so the team can run it confidently

Serve as final escalation for complex technical issues the post team can’t resolve

🧬 What We’re Looking For

4–6+ years in post-production engineering or workflow automation — high-volume advertising or broadcast preferred

Strong Python and/or JavaScript/Node.js — clean, production-grade code

Proven REST API integration experience with solid edge-case handling

Expert-level Iconik MAM experience strongly preferred

Hands-on with LLMs, generative AI, and orchestration tools (n8n, Make, Zapier or equivalent)

Deep fluency in codecs, containers, color pipelines, and shared storage (e.g. LucidLink)

Adobe Creative Suite scripting experience — CEP/UXP panel dev a strong plus

Working knowledge of AWS or Google Cloud and cloud-native media workflows

Genuine passion for post-production and excitement about transforming it with technology

➕ Bonus Points

Experience with AI video generation tools (Runway, Veo, Sora) in production

Background in high-volume performance advertising or broadcast

Multi-step agentic pipeline design or large-scale workflow orchestration

Open-source contributions in the media/post-production space

Experience with data pipelines or BI tooling connected to production metadata

✨ Benefits

🩺 Health, Vision & Dental coverage

🧳 Unlimited PTO

💰 401(k) + Matching

💗 Life Insurance

🤒 Paid Sick Days

👶 Paid Parental Leave

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while building your own practice
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

Make your impact within a rapidly growing Fintech Company

We are seeking a seasoned AI Automation Manager to spearhead our initiatives within a rapidly growing Fintech company. In this pivotal role, you will lead our transition from traditional RPA to a comprehensive AI-driven automation ecosystem, overseeing the end-to-end development of both RPA solutions and AI agents designed to automate complex manual processes.

As a dynamic engineering leader within our Business Technology team, you will report to the Head of Business Technology Engineering and collaborate with leadership to elevate our existing practices. Your mission is to establish a framework that democratizes automation and AI across all business functions, driving significant ROI and operational efficiency.

Key Responsibilities:

• Team Leadership: Manage a team of engineers and analysts to implement automation and AI projects, ensuring every initiative delivers measurable business value.
• AI Agent Development: Lead the design, development, and deployment of AI agents and RPA solutions that align with organizational goals.
• Process Optimization: Conduct end-to-end process reviews to identify pain points and opportunities for simplification, standardization, and AI-driven innovation.
• Strategic Collaboration: Partner with business units to identify automation opportunities, prioritizing projects based on ROI and their potential to integrate with existing systems like Salesforce and NetSuite.
• Governance & Testing: Establish a comprehensive testing framework and ensure all deliverables align with governance, change management, and industry best practices.
• Solution Design: Recommend improvements including business process changes, system configurations, and the deployment of autonomous agents to address upstream and downstream impacts.

We’d love to chat if you have:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 8+ years of progressive experience in automation delivery, with 2+ years specifically in Automation Anywhere RPA platform
• AI Expertise: Proven experience building and deploying AI agents to automate manual processes, complemented by a working knowledge of Generative AI and prompt engineering.
• Operational Rigor: Demonstrated ability to maintain strong operational rigor in a fast-paced environment, including managing production support, monitoring bot/agent performance, and maintaining strict adherence to SDLC and security standards.
• Technical Stack: Strong understanding of technology stacks including Salesforce, NetSuite, and related business applications.
• Project Management: Demonstrated experience using Agile frameworks and change management to drive complex projects to completion.
• Analytical Depth: Strong business and process analysis skills with an analytical mindset capable of solving complex problems through innovative optimizations.
• Communication: Excellent interpersonal skills with the ability to articulate and quantify the business value of AI and automation to stakeholders at all levels.
• Experience in the Fintech industry is preferred

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

Join Horace Mann and Unlock Your Financial Potential

Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future.

If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential.

What We Offer:

• Agency owner with an exclusive niche, defined territory — no overlap with other agents
• Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package
• Earning incentives tied to your activity and success during the first 48 months
• Quarterly production incentives for the first 48 months, rewarding consistent performance
• Dedicated Service Representative to handle client service work, allowing you to focus on building your business
• Cutting-edge technology and ongoing training to support and grow your operations
• A comprehensive multiline product portfolio to meet a variety of client needs
• Market and relationship-building programs to help you establish and grow your network

Your Path to Success:

Several factors will contribute to your success in this role, including:

• A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security
• A focus on achieving market access and building strong relationships
• The ability to confidently present products to both groups and individuals
• Active engagement in networking, community, and industry events
• A dedication to investing time and resources to ensure the long-term success of your business

What We’re Looking For:

• Strong interpersonal and business management skills to build and manage your agency
• 2-5 years of experience in the insurance and financial services industry (preferred)
• Resident State General Lines Insurance Licenses:
• Life and Health Insurance License
• Property and Casualty Insurance License
• Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region)

#LI-WW1

#VIZI#

Our office, Walnut Creek - Lafayette in Lafayette, CA is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1 year of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off 

895 Moraga Rd, Suite 4 Lafayette, CA 94549

We are seeking a Salesforce Developer to join our Information Technology team. This person will be responsible for delivering and maintaining solutions across Energy Solutions' Salesforce CRM environments. This role brings development capabilities in-house to support growing platform demands, an upcoming portal integration, and a client program expansion. 

This is a hybrid work opportunity at one of our West Coast offices in Oakland, CA

Responsibilities include, but are not limited to:

• Troubleshoot and resolve Salesforce technical issues and system errors across both instances 
• Support end users with Salesforce functionality, access, and reporting needs 
• Monitor integrations and automations for failures or performance degradation 
• Develop, test, and deploy Salesforce solutions including Flows, Apex, LWC, and integrations 
• Build and maintain integration between Salesforce and external systems (portals, ERP, third-party platforms) 
• Develop and maintain reports and dashboards to support operational and leadership needs 
• Perform system updates and ensure compatibility with Salesforce release cycles (3x per year) 
• Review and optimize data model, automation logic, and platform governance across both orgs 
• Support system audits to ensure compliance with security, privacy, and data governance standards 
• Test and implement Salesforce-delivered upgrades and feature releases 
• Provide training and documentation to business users on new functionality 

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, HR Technology, or related field. 
• 3 years of experience in Salesforce development
• Certified in Salesforce Platform Developer I and/or II 
• Proven experience with Apex, LWC, Flows, and Salesforce integrations 
• Experience supporting multiple Salesforce instances or multi-org environments preferred 
• Familiarity with data migration, portal integrations, and case management configurations 
• Strong knowledge of Salesforce platform architecture, security model, and release management 
• Demonstrated proficiency in REST/SOAP APIs, JSON/XML, and web services 
• Excellent problem-solving, debugging, and technical documentation skills 
• Ability to work cross-functionally with business stakeholders and non-technical users 

Preferred Qualifications:

• Certified in Salesforce Integration Architecture Designer 
• Experience with portal-to-Salesforce integrations (e.g., Experience Cloud or third-party portals) 
• Familiarity with Agile methodology and DevOps practices (Git, CI/CD) 
• Prior experience in energy, utilities, or government program administration 
• Exposure to Salesforce Einstein or AI/Agent Force features 

The salary range for this role is $103,925–$129,189, with a target compensation of $103,925 - $120,000 based on experience and qualifications.

Join Horace Mann and Unlock Your Financial Potential

Ready to take control of your financial future? At Horace Mann, we are here to support you in achieving your goals and making a meaningful difference in the lives of the educators who trust you. Join us and take the first step toward building a brighter, more prosperous future.

If you're ready to take the next step toward realizing your financial goals, we invite you to join our team as an Exclusive Agent. With Horace Mann’s expertise and your ambition, together, we can help you unlock your full potential.

What We Offer:

• Agency owner with an exclusive niche, defined territory — no overlap with other agents
• Competitive, performance-based [1099] compensation with an industry-leading 48-month incentive package
• Earning incentives tied to your activity and success during the first 48 months
• Quarterly production incentives for the first 48 months, rewarding consistent performance
• Dedicated Service Representative to handle client service work, allowing you to focus on building your business
• Cutting-edge technology and ongoing training to support and grow your operations
• A comprehensive multiline product portfolio to meet a variety of client needs
• Market and relationship-building programs to help you establish and grow your network

Your Path to Success:

Several factors will contribute to your success in this role, including:

• A commitment to identifying and implementing solutions that help educators achieve affordable insurance solutions and financial security
• A focus on achieving market access and building strong relationships
• The ability to confidently present products to both groups and individuals
• Active engagement in networking, community, and industry events
• A dedication to investing time and resources to ensure the long-term success of your business

What We’re Looking For:

• Strong interpersonal and business management skills to build and manage your agency
• 2-5 years of experience in the insurance and financial services industry (preferred)
• Resident State General Lines Insurance Licenses:
• Life and Health Insurance License
• Property and Casualty Insurance License
• Ability to obtain FINRA Series 6 & 63 licenses (if applicable in your region)

#LI-WW1

#VIZI#

National Teachers Associates (NTA Life), a subsidiary of Horace Mann, is hiring! Our company offers a protected territory and a favorable work/life balance. Horace Mann, founded in 1945, specializes in providing nationwide benefits to public sector employees. Through our partnerships with reputable associations, unions, and administrations, we offer exceptional opportunities for individuals seeking a lucrative sales profession with no cold-calling, prospecting, or lead buying challenges.

Horace Mann is looking for individuals who want to work with purpose. Being part of our organization means you can empower educators and others who serve the community to receive better benefits and financial stability. 

Responsibilities

• Become a licensed life and health insurance agent
• Work alongside top agents in a supportive, results-driven environment
• Participate in hands-on training and mentorship programs to grow your skills and advance your career
• Set meetings with schools, fire stations, municipalities, and more to present products
• Submit sales reports and applications in a timely manner
• Perform other follow-up and administrative tasks as needed

Requirements

• Strong communication skills
• Self-motivated
• Highly interpersonal
• Outgoing
• Service-oriented

What we offer

• We deliver your leads – you drive the results
• You work during normal business hours, so no nights, weekends, or holidays
• All the training and support you need
• Experience the freedom to work independently, with no office requirements and no cap on your income
• Our team manages the admin — you focus on driving results and growing your career

* MUST BE WILLING TO TRAVEL NORTHERN CALIFORNIA *

Please use the following scheduling link to select a convenient time to discuss:

Schedule a call here

#vizi#

#Ll-JM1

Horace Mann is looking for individuals who want to work with purpose. Being part of our organization means you can empower educators and others who serve the community to receive better benefits and financial stability. 

The Wise Benefits™ product suite captures the supplemental benefit offerings of Horace Mann's Worksite Division. These policies help offset the costs major medical insurance may not cover. Support the heroes in our schools and communities by helping them achieve financial peace of mind.

Responsibilities

• Become a licensed life and health insurance agent
• Work alongside top agents in a supportive, results-driven environment
• Participate in hands-on training and mentorship programs to grow your skills and advance your career
• Set meetings with schools, fire stations, municipalities, and more to present products
• Submit sales reports and applications in a timely manner
• Perform other follow-up and administrative tasks as needed

Requirements

• Strong communication skills
• Self-motivated
• Highly interpersonal
• Outgoing
• Service-oriented

What we offer

• We deliver your leads – you drive the results
• You work during normal business hours, so no nights, weekends, or holidays
• All the training and support you need
• Experience the freedom to work independently, with no office requirements and no cap on your income
• Our team manages the admin — you focus on driving results and growing your career

* MUST BE WILLING TO TRAVEL NORTHERN CALIFORNIA * 

Please use the following scheduling link to select a convenient time to discuss:

Schedule a call here 

#vizi#

#Ll-JM1

What We're Looking For

We are looking for a Senior Application Security Engineer to help secure our AI, machine learning, and inference platforms. This is a hands on technical role focused on building security into modern AI infrastructure, inference systems, and developer platforms.

You will work closely with platform engineers, ML engineers, and infrastructure teams to identify risks, design secure architectures, and build security tooling that enables engineers to move quickly and safely.

This role is execution focused. You will drive technical implementation, perform deep security reviews, and help build out our application security capabilities alongside the CISO and engineering leadership.

This role can be based out of one of our office hubs (San Francisco or Seattle) with in-office requirements of at least 2 days per week, plus occasional team/company offsites. We are not able to offer visa sponsorship for this position at this time.

What You’ll Do

Secure AI and Machine Learning Systems

• Perform threat modeling across AI platforms, inference services, and ML pipelines
• Identify risks such as prompt injection, model extraction, adversarial inputs, and data leakage
• Review model serving architectures and inference pipelines
• Partner with ML engineers to secure training, fine tuning, and deployment workflows
• Help design isolation and security controls for multi tenant AI workloads

Application Security Engineering

• Perform architecture and design security reviews
• Conduct targeted code reviews for high risk components
• Identify security gaps in APIs, micro-services, and distributed systems
• Build secure patterns for authentication, authorization, and service to service communication
• Help engineering teams implement secure defaults and guardrails

Inference Platform Security

• Secure customer facing inference APIs and services
• Protect against abuse, model extraction, and adversarial behavior
• Design rate limiting, isolation, and workload protection controls
• Build monitoring and detection for anomalous inference behavior

AI Supply Chain and Model Security

• Evaluate open source models and dependencies
• Secure model artifacts and distribution pipelines
• Implement integrity validation and provenance controls
• Help secure container images and runtime environments

Security Automation and Tooling

• Build security automation for AI and application pipelines
• Integrate security scanning into CI/CD workflows
• Develop tooling to help engineers detect and fix issues early
• Improve developer experience with security guardrails

What You'll Need

Required Experience

• Strong background in application security engineering
• Experience performing threat modeling and architecture reviews
• Experience securing APIs and distributed systems
• Experience working in cloud environments such as AWS, GCP, or Azure
• Experience with containers and Kubernetes
• Strong scripting or programming skills such as Python, Go, or similar
• Experience working closely with engineering teams to implement security improvements

AI and Machine Learning Experience

• Experience securing ML pipelines, inference systems, or data platforms
• Familiarity with risks such as prompt injection, model extraction, and adversarial inputs
• Experience reviewing model serving architectures
• Understanding of training data security and data leakage risks

It's a Strong Plus If You Have

• Red team or offensive security experience
• Experience crafting payloads and evaluating CVEs for exploitability in diverse environments
• Experience with GPU infrastructure or high performance computing
• Experience with Hugging Face, PyTorch, TensorFlow, or similar frameworks
• Experience with LLM systems, RAG pipelines, or agent frameworks
• Experience building security automation pipelines
• Experience securing multi tenant infrastructure

What Success Looks Like

• Security is embedded into AI platform architecture early
• Engineering teams ship quickly with secure defaults
• Inference platforms are resilient against abuse and extraction
• Model pipelines are secure and auditable
• Security tooling scales with engineering growth

Why This Role Matters

This role sits at the intersection of application security, AI infrastructure, and developer platforms. You will help define how we secure modern AI systems while enabling engineers to move quickly and safely.

You will work closely with engineering leadership and the CISO to build practical, scalable security capabilities that support rapid innovation in AI and machine learning.

Compensation

About This Role:

Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, most interactions are handled by human agents working across disconnected tools. We believe CX is a product, not just a department — and the right product leader can transform how Headway supports its customers while dramatically improving both satisfaction and cost efficiency.

As Director of Product for CX, you will build Headway's CX product function from the ground up. You'll own the product vision and strategy for how patients and providers get help — from AI-powered self-resolution to context-aware agent tooling to the feedback loops that connect support insights back to the product.

You will:

• Define the vision and strategy for Headway's CX product — spanning AI-powered resolution, agent tooling, proactive engagement, channel strategy, knowledge systems, and the feedback loops that connect support insights back to the product.
• Build and lead a team of product managers focused on reducing cost-to-serve while increasing resolution quality and customer satisfaction.
• Own the AI resolution layer — build the agentic workflows and API integrations that enable the AI agent to actually resolve problems, not just answer questions. Define the autonomy framework: what AI handles without human involvement, what needs guardrails, and what requires a human.
• Build proactive engagement — systems that contact customers before they discover problems. Shift Headway's CX from reactive to proactive.
• Launch and unify all contact channels — email, text, and voice — with intelligent routing that delivers differentiated experiences based on customer context, value, and issue type.
• Own the knowledge and quality layer — machine-readable SOPs, AI evaluation frameworks and crisis escalation pathways.
• Partner deeply with CX Operations to build agent tooling that makes human agents dramatically more effective — AI copilot, full journey context, auto-generated summaries.
• Close the feedback loop: build the system that identifies the highest-impact product defects driving support volume and surfaces them to insurance platform teams for upstream fixes.
• Establish measurement frameworks that connect CX product investments to business outcomes..

You'd Be a Great Fit If...

• You are a product leader with 8+ years of experience, including at least 3 years managing PMs, with a track record of building CX/support products at scale.
• You have a strong point of view on how AI will transform customer support — and you've shipped AI-powered CX products.
• You've launched or scaled multi-channel CX systems and used intelligent routing for personalized experiences.
• You've demonstrated the ability to simultaneously reduce support costs and improve customer satisfaction.
• You thrive at the intersection of product and operations.
• Nice to have: experience in healthcare, insurance, or other industries with complex customer interactions.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development