About the Role

Verkada prides itself on maintaining a high hiring bar while bringing in diverse and unconventional backgrounds of driven individuals obsessed with their craft. As a Business Value Manager, you will have a direct impact on Verkada’s Enterprise sales motion, bridging the gap between complex technologies and tangible financial and operational outcomes.

Reporting to the Chief of Staff to the CRO, you will partner with Enterprise Sales Leaders to architect a value selling framework to scale to the Enterprise Sales organization, building the infrastructure to reference key customer outcomes and win stories, as well as partnering with Product Marketing and Enablement to develop assets and enablement programs. In addition to pioneering the Business Value Selling program at Verkada, you will serve as the Strategic Deal Architect behind our most complex, multi-million-dollar deals, transforming technical capabilities into compelling financial and operational narratives. In this high-visibility role, you will move beyond feature-selling, working at the intersection of finance, product, and sales to quantify the operational and financial impact of our platform, directly influencing the investment decisions of C-suite executives at the world’s leading enterprises.

What You'll Do

• Program Development: Partner with Product Marketing to create and refine standardized value frameworks, templates, and "talk tracks" to scale business value services across the global enterprise sales organization.
• Value Realization Tracking and Database: Monitor and analyze data from current customers post-implementation to validate that the promised value was delivered, partnering with Product Marketing to maintain a database of relevant data, and creating "real-world" success stories for future sales.
• Sales Enablement: Coach sales teams on value-selling methodologies, including referencing of relevant customer data,  and provide the tooling/content for self-service business justifications.
• Value Discovery: Partner with account executives to lead discovery sessions with CxOs to identify pain points and desired outcomes.
• Financial Modeling: Develop ROI (Return on Investment) and TCO (Total Cost of Ownership) value models to quantify the business impact of solutions.
• Business Case Development: Draft data-backed business cases for strategic opportunities, ensuring every claim is anchored in measurable customer impact.
• Executive Storytelling: Craft and deliver executive-level business cases that align technical solutions with broad corporate objectives.
• Commercial Objection Handling: partnering with Sales to dismantle financial objections in real-time.

What You Bring

• Strategic Consulting: 5–9+ years of experience in management consulting, business transformation, or enterprise software sales.
• Financial Intelligence: Proficiency in building complex financial models and the ability to navigate financial documents like 10-Ks and earnings transcripts.
• Analytical Power: Proficiency in data visualization and manipulation tools such as Looker and advanced Google Sheets.
• Executive Presence: Exceptional presentation and communication skills, with a proven ability to influence C-suite decision-makers.
• Technical & Market Acumen: Deep understanding of SaaS sales motions, industry trends (e.g., AI/ML acceleration), and how IT functions like operations and security drive value.

Analytical Rigor: Ability to derive meaningful insights from large, complex data sets to build compelling business cases.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

As the Partner Sales Manager (CDW), you will play a pivotal role in accelerating our footprint within the rapidly growing IT industry. This is an exciting opportunity to drive transformational product solutions through a strategic resale partner.

You will have the freedom to shape go-to-market strategies, launch revenue-generating initiatives and cultivate strategic alliances to help grow revenue with your partner.

Your expertise and leadership will directly impact the success of innovative solution deployments that enable partners to optimize operations, reduce costs, and elevate service quality for their customers.

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader and enable organizations to elevate Everywhere Work. Ivanti automates tasks that discover, manage, secure, and service all their IT assets.

Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture 

At Ivanti, our culture is shaped by the values that inspire and guide us every day. We believe that the way we work together passionately, and authentically, is just as important as the results we deliver. Our core values foster collaboration, keep customers at our core, raise the bar for performance, and hold us accountable to the highest standards. Here’s what drives us:

Win Together: Open collaboration is the foundation for our success. Transparent communication, mutual trust, and strong alignment help us win as a unified team.

Customers at our Core: IT & Security teams are at the center of our customers’ innovation. We understand, value, prioritize, and obsess over our customers’ needs, to deliver the technology and services that move their businesses forward.

Achieve and Exceed: Performance drives us. We relentlessly pursue our goals, always striving to set new benchmarks of success on behalf of our customers, employees, partners, and investors.

Own It: Debate, decide, commit. We take responsibility for our actions and decisions, demonstrating commitment, integrity, high standards, and a drive for excellence in everything we do.

Why We Need You!

Ivanti is currently seeking an exceptional individual who will provide leadership for our US sales organization. Reporting directly to the RVP of America’s Channel Sales, this role will be responsible for driving revenue and company growth through our Channel Partners. This is a unique opportunity for a business focused leader with a desire to present a vision, drive growth, and evangelize our products and services. If you have both large corporate and high growth company experience and thrive in a fast-paced environment, this opportunity is for you!

What you’ll Do:

• Design and own the channel growth plan for a national partner reseller.
• Identify opportunities to accelerate the overall growth of the partner account.
• Strategize with the Ivanti Sales to cultivate and grow new customer opportunities.
• Own the partner business plan including executive contact prospecting, enablement, and field execution for your partner.
• Design and drive lead generation initiatives to enable the partner sales motion and services support teams to deliver on joint goals and growth.
• Build senior level field relationships and secure buy-in for your initiatives. Examples include call blitzes, lunch and learns, and other events that expose Ivanti to new partner contacts, and customers to enable lead capture and nurture.
• Enable partner B2B teams so they can effectively position and sell Ivanti across their customer base.
• Perform in person and virtual sales presentations, product demonstrations and coordinate technical enablement, including demo portal training for the partner sellers.
• Enable Ivanti sales teams (and other internal teams) as appropriate around how to engage and win with as a strategic partner. Guide effective joint sales strategies. Provide individual deal support on large or strategic opportunities and assist with custom quoting and ordering processes to ensure timely success.
• Drive and support the launch of new Ivanti solutions within the partner including their vertical sales teams and technical overlays.
• General Channel Management duties including but not limited to:
  • Account planning, managing pipeline, forecasting, business reviews and supporting internal teams such as marketing, operations, OM & AR.

To Be Successful in The Role, You will Have:

• Experience in channel management and/or enterprise sales with WWT/Softchoice, CDW or SHI
• Self-starter and a proactive partner leader willing to display initiative
• Results-driven and committed to outcomes rather than output.
• Team-focused, with the ability to gain the personal support of others.
• Strong work ethic and commitment to quality.
• Disciplined, organized, and methodical in approach to tasks and activities.
• Judicious in the use of company resources within a budget.
• Ability to work well with both IT and business people.
• Ability to work well with networking, security, messaging, and device management personnel
• Ability to present to both individual contributors as well as executives.
• Ability and experience to work independently in remote office locations.
• Able to work within senior levels of the organizations.
• Ability to learn and navigate multiple systems and resources rapidly.

Other Position Details:

• Fluent English, additional language is a plus.
• Minimum of five years’ experience selling an enterprise software solution, enterprise security solutions or enterprise mobile security solution.
• Minimum of five years B2B channel management experience or VAR channel.
• Experience in direct sales (Enterprise, SLED) a plus.
• Experience presenting and demonstrating enterprise software solutions to both technical and business audiences.
• Excellent communication skills, both written and verbal.

Travel – 40% of US travel will be needed for this role.

Why Ivanti?

• Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
• Global, diverse teams: Collaborate with talented people from 23+ countries.
• Learning & Development: Grow your skills with access to best-in-class learning tools and programs.
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world.

What drives us:

Ivanti’s mission is to elevate human potential within organizations by managing, protecting, and automating technology for continuous innovation.

It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s Mission and Core Values. 

Inclusion at Ivanti:

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Need adjustments during the process? Reach out to talent@ivanti.com and we’re happy to help.

Your Role:
Tenable is seeking a results-oriented leader to motivate an exceptional support team to even higher levels of customer satisfaction. With a global CSAT currently over 93%, we expect you to help us exceed that benchmark. You will manage some of the best support professionals in the enterprise software industry, providing the coaching and mentorship they need to thrive in a challenging environment. Your goal is to balance team development with the delivery of a stellar support experience for our large and rapidly growing customer base.
Your Opportunity:

• Team Leadership: Lead and mentor a multi-shift Support Engineering team, serving as the go-to expert for policies, procedures, and professional growth.
• Experience Optimization: Continuously refine the support journey for both customers and staff, balancing operational efficiency with a motivating team culture.
• Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
• Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution.
• Strategic Communication: Act as the primary bridge for high-priority escalations, ensuring clear and timely updates for both customers and internal stakeholders.
• Product Expertise: Maintain deep, hands-on technical knowledge of the entire Tenable product suite to provide high-level guidance and oversight.
• Operational Agility: Execute specialized tasks and strategic business objectives as needed to ensure the overall success of the Support organization.

What You'll Need:

• 3+ years managing high-performing teams of 10+ Technical Support Engineers with direct experience in hiring, training, and performance management.
• Location Requirement: Must be currently based in the Pacific Time Zone to support regional shift alignment.
• Excels at managing time and priorities in fast-paced environments while remaining composed and solution-oriented under pressure.
• Demonstrated experience driving innovative change at the team level, preferably applying AI, Large Language Models (LLMs), and automation to streamline workflows, improve case resolution times, and increase operational efficiency within a support organization.
• Experience implementing Knowledge-Centered Service (KCS) methodology to drive knowledge quality, reuse, and continuous improvement.
• Solid understanding of security operations and procedures, modern tech stacks, and security industry trends.
• Ability to work at a computer for extended periods and perform additional duties as necessary to meet business objectives.
• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment.

#LI-Remote

#LI-MM1

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a remote-first role and is open to applicants located within Canada or the United States where we comply with our legal hiring entities. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer.
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support.
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding.
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling).
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Remote

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at ALO.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies ALO's guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in Tucson, AZ. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. 

#LI-JJ1

#LI-3

#li-onsite

How You'll Make an Impact:

As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients.

What You Bring to the Team:

• Assess market trends and opportunities in your assigned territory to identify and engage new prospects.
• Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales.
• Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. 
• Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses.
• Attend local events and visit properties to connect with potential customers (less than 10% travel required).
• Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise.

What Sets You Up for Success:

• A self-motivated, results-oriented mindset with a passion for business development.
• Experience in selling technology solutions into the hotel or hospitality industry
• Excitement for new technology with a strong technical aptitude.
• Proven expertise in outbound sales strategies, especially cold-calling and network building.
• Excellent communication skills, with the ability to inspire and persuade potential clients.
• Demonstrated sales and negotiation skills, with a history of exceeding targets.
• Strong organizational and time-management abilities.
• A willingness to challenge the status quo and think outside the box to drive success.

Bonus Skills to Stand Out:

• Good knowledge of PMS technology
• Operational experience in the hospitality or lodging industry
• Multilingual capabilities

#LI-AC2

About Team & About Role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.  

Rubrik is looking for a Sales Engineering Manager to lead a team of Cloud Specialist Sales Engineers and provide technical direction and business guidance to the regional sales teams across the Central and Western US. You will be accountable for regional revenue goals, recruiting and hiring top talent, enabling Sales Engineers to be best in business and by driving innovative technical programs and overseeing day-to-day account-level activities. You will be responsible for evangelizing, positioning, and architecting the industry's first hyper-converged hybrid cloud data management platform for both existing customers and new accounts. 

What You’ll Do:

• Leads a team of Sales Engineers across the Americas region
• Responsible for recruiting, hiring and enabling top SE’s as we expand our coverage
• Provide Technical Leadership and direction to the Sales Teams in the Region to help them build technology solutions for our customers and prospective customers.
• Assists in the analysis, design and development of fully integrated technology solutions.
• Demonstrates technical leadership and subject matter expertise on Rubrik’s products, distributed architectures, file systems, and competitive storage offerings in the Cloud and NAS product space.
• Acts as technical expert
• Makes technical and sales presentations to customer's technical staff and senior management.
• Serves as a trusted technology advisor to customers and serves as an internal resource on technical issues or specific business applications within an assigned market segment.
• Successfully builds relationships with the account team, partners and customers in support of sales team objectives and engages and leverages corporate resources, abilities, budgets and personnel as appropriate.

Experience You’ll Need:

• 3-5 years of sales engineering management experience preferably in a Cloud Infrastructure environments, working with AWS, Azure and GCP
• Driven – need for success, highly energetic with a strong hands-on, “can do” approach.
• The successful candidate must have a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery and data analytics.
• Entrepreneurial - willing to go the extra mile, strong work ethic, resourceful, “get it done” attitude
• Strives in moving in a fast-paced environment; including handling multiple calls/demos per day with immediate follow up.
• A high level of business acumen and experience working with Cx0 level personnel, bringing technology solutions to solve business challenges.
• Smart, adaptable and open-minded
• Bachelor’s degree required or equivalent experience

#LI-CG1

#LI-REMOTE

The application window will be open until at least April 24, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description

As the Marketing Web Developer you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you'll:

• Engineer and maintain the GFiber web architecture, writing clean, scalable code to integrate marketing technology stacks and third-party services. 
• Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.
• Create technical design documents for new website features and integrations.
• Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.
• Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

At a minimum we'd like you to have:

• Bachelor's degree in Digital Marketing, Computer Science, or related fields—or equivalent practical experience.
• 4 years' experience building high-traffic marketing websites and scalable web systems using React, Typescript and JavaScript.
• Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.
• Experience implementing and leveraging analytics, tracking and data warehouse platforms (e.g., Google Analytics 4, Google Tag Manager, BigQuery).

It's preferred if you have:

• Experience with headless Content Management Systems (e.g. Contentful, Sanity).
• Experience with ad-tech integrations and custom tracking pipelines for Google Ads and Campaign Manager, ensuring accurate reporting and data attribution for high-traffic marketing sites via API. 
• Experience with AI tools coding tools and LLM technologiesExperience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.
• Experience with Python and back-end integrations to support large-scale consumer traffic.

The US base salary range for this full-time position is between $132,800 - $175,100 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

About your role

We are looking for a forward-thinking Data Engineering Intern to join our team for Summer 2026. This isn't just a role about moving data from point A to point B; it’s about rethinking how those pipelines are built. You will sit at the intersection of core infrastructure and AI, building robust ETL processes while leveraging AI technologies to automate the very workflows you create.

Your mission is dual-purpose: you will support our Business Intelligence efforts and directly influence our product roadmap by turning raw data into actionable insights through advanced dashboards and automated workflows.

A Day in the Life

• Build & Orchestrate: Design, develop, and maintain ETL pipelines to ingest data into our Snowflake warehouse using Python, SQL, and Airflow.
• AI-Driven Automation: Implement AI-powered solutions to streamline engineering tasks, including:
• Automating code generation and documentation.
• Building AI-driven data quality checks and anomaly detection.
• Developing "self-healing" pipelines that can identify and alert on ingestion errors.
• Insight Generation: Use Jupyter Notebooks and Streamlit to analyze data and build internal tools that help our product team make data-driven decisions.
• Visualization: Create high-impact dashboards in Tableau that translate complex data into a clear narrative for stakeholders.
• Agile Collaboration: Participate in daily Scrum huddles, manage tasks via Jira, and work closely with product owners and QA to promote code to production.
• Cloud Infrastructure: Interact with cloud services via CLI and manage containerized environments using Docker and Kubernetes.

What you’ll need

• Academic Status: Currently pursuing an undergraduate degree with a targeted graduation date in 2026 or early 2027, or pursuing a degree in Computer Science, Data Science, or a related quantitative field.
• Programming Mastery: Expertise in Python and SQL
• Infrastructure Mindset: A strong understanding of Data Warehousing (Snowflake) and ETL orchestration (Airflow).
• DevOps Curiosity: Familiarity with CLI, Docker, and Kubernetes for managing cloud-based environments.
• Analytical Toolkit: Experience with Jupyter Notebooks, Tableau, or Streamlit.
• Problem Solver: A proactive approach to using AI/LLMs to automate repetitive tasks and improve system reliability.

The Summer "Win"

By the end of your 10-week internship, you will have designed and deployed a functional ETL pipeline that feeds into a custom Insights Dashboard. Your work won't just sit in a folder, it will be used to influence our official product roadmap.

Interview Process

• Recruiter Phone Screen
• Technical Assessment 
• Hiring Manager Interview
• Team Interview

Position Summary

We are seeking an experienced Senior Manager of Configuration Engineering to lead configuration strategy and execution for our Atomic Layer Deposition (ALD) product portfolio. This is a people manager role responsible for defining scalable product structures, driving configuration governance, and leading a team that ensures seamless translation of engineering designs into manufacturable, orderable systems.

This role serves as a critical interface between Engineering, Order Fulfillment, Manufacturing, and Sales Operations, enabling high-quality, on-time delivery of complex semiconductor equipment. The ideal candidate brings deep semiconductor industry experience, global operation skills, and proven people leadership in a highly matrixed environment.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Configuration Engineers - fostering accountability, and continuous improvement.
• Set clear priorities, performance expectations, and development plans aligned to business objectives.
• Build scalable configuration processes and organizational capabilities to support product and volume growth.

Configuration Strategy & Product Structure

• Own and govern the product configuration architecture for ALD products, ensuring robust, scalable, and error-free product structures.
• Define and maintain system-level configuration rules, variants, and options with a focus on standardization and commonality.
• Drive improvements to product offering simplification, reducing complexity and optimizing BOM structures across platforms.

Cross-Functional Execution

• Serve as the primary configuration liaison between Engineering, Order Fulfillment, Manufacturing, and Supply Chain.
• Ensure engineering changes are correctly translated into orderable configurations and executable BOMs.
• Partner with Sales Operations to ensure configurability supports commercial flexibility while protecting manufacturability and margins.

Qualifications

Required

• Master’s degree in an Engineering discipline
• 8–10+ years of experience in configuration management, product line engineering, or systems engineering within the semiconductor equipment industry.
• Proven people management experience, including team leadership, performance management, and talent development.
• Deep understanding of BOM structures, configuration management, and product lifecycle management in the semiconductor industry.
• Hands-on experience with configuration and BOM automation tools on common business enterprise platforms.
• Strong cross-functional leadership skills with the ability to influence engineering, operations, and commercial teams.

Preferred

• Experience supporting ALD, CVD, or related process equipment platforms.
• Product management experience

Competencies

• Strategic thinker with strong execution discipline
• Credible technical leader with a systems-level mindset
• Excellent communicator across engineering, operations, and commercial stakeholders
• Detail-oriented while maintaining focus on speed, scalability, and business impact
• Comfortable operating in a fast-paced, highly matrixed semiconductor environment

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #LI-REMOTE

As a Solutions Architect on the Digital Natives team, you will shape the future of the big data landscape by working with the most sophisticated data engineering and data science teams in the world.

Reporting to the Field Engineering Manager, you will collaborate with customer stakeholders, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide one of our largest AI native customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way.

The impact you will have:

• You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems.
• Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications
• Collaborate with your fellow Solutions Architects, using your skills to support each other and our users
• Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community.

What we look for:

• 7+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role
• Experience building distributed data systems
• Comfortable programming in, and debugging, Python and SQL
• Have built solutions with public cloud providers such as AWS, Azure, or GCP
• Expertise in one of the following:
  • Data Engineering technologies (Ex: Spark, Hadoop, Kafka)
  • Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow)
• Available to travel to customers in your region
• [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research)
• Nice to have: Databricks Certification

NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply.  We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

Job Summary: 
At LG Energy Solution Arizona, Inc., the Engineer II – Cell Quality Assurance will play a key role in improving manufacturing methods and procedures within the battery electrode production process to ensure products meet company quality specifications. Working closely with production, engineering, and quality teams, this role evaluates manufacturing processes, analyzes quality data, and implements improvements to strengthen product reliability and process consistency. The Engineer II applies quality tools such as PPAP, PFMEA, SPC, Gage R&R, calibration systems, and corrective and preventive actions to address production issues and support continuous quality improvement. Through cross-functional collaboration and data-driven analysis, this role helps ensure battery cell components meet established standards for quality, reliability, and performance.

Report To: 
Sr. Manager, Cell Quality Assurance 

Responsibilities:
• Develop and document inspection Standard Operating Procedures (SOPs) to ensure inspection reliability and verify applicability within inspection and testing processes.
• Analyze production process conditions and manufacturing data to identify root causes of electrode nonconformance, including field quality issues, and implement corrective actions in collaboration with cross-functional teams.
• Conduct analysis of nonconforming electrode samples, document investigation results, report findings to headquarters, and implement corrective actions to prevent recurrence.
• Utilize analytical and statistical methods, including Statistical Process Control (SPC), to monitor electrode manufacturing quality, identify potential risk factors, and implement preventive quality measures.
• Perform surveillance audits of electrode production processes to verify compliance with quality standards, procedures, and operational requirements.
• Review and approve PPAP documentation and 4M process changes related to electrode manufacturing to ensure quality requirements are maintained.
• Perform cell validation testing, including performance, safety, and reliability evaluations, to confirm product quality and manufacturing process stability.
• Maintain worksite organization and cleanliness in accordance with 5S3R standards (Sort, Set in Order, Shine, Standardize, Sustain; Right Location, Right Quantity, Right Container) to support safe and efficient electrode inspection and testing operations.

Qualifications:
• Bachelor’s degree in Engineering required (Chemical, Electrical, Mechanical, Industrial, or Manufacturing Engineering preferred).
• 3+ years of experience in Quality Engineering or Manufacturing Engineering within an automotive or high-volume manufacturing environment, including internship or co-op experience.
• Experience supporting high-volume production environments, including development and implementation of Control Plans, PFMEA, and process controls.
• Knowledge of quality methodologies and problem-solving tools, including Minitab, Six Sigma, and 8D problem-solving methods.
• Experience using Microsoft Office and Minitab for data analysis and reporting.
• Knowledge of electrochemistry and lithium-ion battery cell materials (e.g., cathode, anode, separator) preferred.
• Experience performing cell validation testing, including performance, safety, and reliability testing.

Skills:
• Knowledge of APQP, inspection equipment and techniques, and root cause failure analysis methodologies.
• Familiarity with capability studies, statistical analysis, and manufacturing process evaluation.
• Understanding of PFMEA, Control Plans, PPAP, 8D/5-Why problem solving, and fault tree analysis (FTA).
• Knowledge of SOPs, Control Plans, CTQs, and parameters used for conducting process audits.
• Strong data analysis and reporting capabilities, including the ability to prepare technical reports and summarize quality findings.
• Excellent written and verbal communication skills with the ability to collaborate across production, engineering, and quality teams.
• Demonstrated teamwork and effectiveness in achieving organizational goals.

Job Summary:
At LG Energy Solution Arizona, Inc., the Sr. Engineer- Quality Systems leads quality assurance activities for lithium-ion battery cell manufacturing, ensuring electrode production processes consistently meet company specifications, safety standards, and reliability requirements. This role drives root cause investigations of complex quality issues, oversees implementation of corrective and preventive actions, and strengthens process controls across manufacturing operations. The Senior Engineer partners with production, process engineering, and global quality teams to analyze manufacturing performance, guide quality improvement initiatives, and ensure alignment with corporate quality systems. Through advanced data analysis, quality tool application, and technical leadership, this role helps maintain product quality, process stability, and continuous improvement in battery cell manufacturing.

Report To: 
Sr. Manager, Quality Assurance

Responsibilities:
• Lead the development, implementation, and continuous improvement of the organization’s Quality Management System (QMS) to ensure compliance with ISO, IATF, and other applicable quality standards.
• Manage activities related to quality system certification, including preparation for external certification audits, coordination with auditors, and ensuring ongoing compliance with certification requirements.
• Oversee and execute internal audit programs, ensuring audits are conducted effectively and corrective actions are implemented to address identified gaps.
• Develop, maintain, and standardize quality system documentation, including procedures, policies, work instructions, and records required to support certification and regulatory compliance.
• Drive organization-wide corrective and preventive action (CAPA) processes, ensuring issues identified through audits, performance metrics, or investigations are resolved effectively.
• Collaborate with cross-functional teams including Production, Engineering, Purchasing, and Quality to integrate quality system requirements into operational processes.
• Coordinate with headquarters and global sites to align quality system standards, share best practices, and support corporate quality initiatives.
• Monitor quality system performance metrics and drive continuous improvement initiatives to strengthen process control and maintain certification readiness.

Qualifications:
• Bachelor’s degree in Engineering or a related technical field; equivalent diploma with relevant experience may be considered.
• 7+ years of experience in quality engineering, manufacturing quality, or quality management systems within an automotive or high-volume manufacturing environment.
• Certified Internal Auditor certification preferred, including IATF or ISO.
• Experience conducting or supporting quality management system audits, including internal or external auditing activities.
• Experience with metrology, measurement system analysis (MSA), and calibration programs.
• Strong experience applying Automotive Core Tools, including FMEA, Control Plans, SPC, and MSA.
• Demonstrated problem-solving expertise, with Six Sigma Green Belt or equivalent methodology experience preferred.
• Experience working with cross-functional teams within manufacturing environments, including production, engineering, and supplier quality teams.
• Ability to work flexible hours as needed to support global collaboration and operational requirements.

Skills:
• Strong experience with IATF compliance and audit management.
• Experience implementing and maintaining Quality Management Systems (QMS) within manufacturing environments.
• Experience planning and executing internal quality audits.
• Proficiency in Automotive Core Tools, including APQP, PPAP, FMEA, Control Plans, MSA, and SPC.
• Expertise in corrective action processes and 8D problem-solving methodologies.
• Experience managing process changes using 4M change control methodologies.
• Strong knowledge of document control systems and process standardization practices.
• Experience managing Customer-Specific Requirements (CSR) within automotive quality systems.
• Strong cross-functional leadership and communication skills across production, engineering, and quality teams.
• Advanced data analysis and statistical problem-solving capability.

Who you are

As a Manager, Sales, you are the primary engine of our high-growth Account Executive organization. You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of sales fundamentals, a data-driven coach who lives in the numbers, and a "player-coach" who knows how to move the needle on complex deals. You thrive in the weeds of pipeline mechanics and are obsessed with iterating on processes to drive elite performance. This is the foundational leadership role that prepares you to scale into regional management.

Your Success Profile

The Team Operating System (Meetings & Leadership)

You own the daily and weekly rhythm of your team, ensuring every AE is aligned and empowered:

• Coaching & Performance: Lead high-impact weekly 1:1s with AEs focused on skill development and career progression; deliver rigorous performance reviews and implement development plans with precision.
• Team Alignment: Schedule and lead high-energy team meetings that translate high-level company goals into actionable daily tactics.
• Methodology Mastery: Train your team on the Justworks sales methodology, ensuring every rep is a consultant-level expert in our product suite.

Pipeline Integrity & Execution

You are the "Single Source of Truth" for your team’s funnel and forecasting accuracy:

• Data Rigor & Gong: Use Gong and Salesforce data to diagnose performance gaps, provide real-time coaching, and ensure your team’s activity translates into revenue.
• CRM Excellence: Enforce flawless CRM hygiene; you ensure that stages, close dates, and deal categories are accurate, providing the clean data the Senior Manager needs for regional forecasting.
• Metric Tracking: Proactively track and report on team KPIs, identifying trends before they become problems and iterating on outbound strategies to fuel growth.

Closing & Commercial Excellence

You are the tactical lead ensuring your team wins the "War Room" deals:

• Deal Support: Attach yourself to key opportunities, coaching AEs through the finish line of complex PEO and International negotiations.
• Resource Leverage: Guide your team in effectively utilizing specialists (Underwriting, Finance, Legal) to maximize conversion rates and shorten sales cycles.
• Sales Motivation: Collaborate with leadership to design and execute sales contests and motivational initiatives that drive "Grit" and healthy competition.

Culture & Talent Development

You are the face of Justworks values for our frontline contributors:

• Talent Acquisition: Own the initial stages of the interview loop; hire high-performing salespeople who align with COGIS values and possess the drive to exceed targets.
• Engagement & Culture: Embody company culture daily, maintaining high employee engagement and fostering a supportive, "work hard/play hard" environment.
• DEIB Champion: Act as a strong driver for DEIB initiatives, ensuring diverse perspectives are recruited, heard, and developed within your team.

How You Will Do Your Work

In this role, your foundational knowledge, skills, and personal attributes are anchored in the following:

• Good judgment – the exercise of critical thinking, identifying patterns in team performance, and taking ownership of the outcome.
• Detail-oriented – exercises extreme attention to detail in deal mechanics and data reporting; seeks to understand both the cause and effect of sales cycles.
• Results-driven – consistently achieves revenue targets, even under difficult market circumstances.
• Foundational Sales Knowledge – expert-level mastery of prospecting, cold calling, negotiating, and closing to lead by example.
• Clear communication – the ability to simplify complex HR/Tax concepts for the team and articulate team needs upward to Senior Leadership.

Our Core Values (COGIS):

• Camaraderie, Openness, Grit, Integrity, and Simplicity.

Qualifications

• Experience: Minimum of 3+ years in a sales representative role (Human Capital Management/PEO preferred) and 2+ years of prior management experience.
• Technical Fluency: Proficient in Salesforce, Gong, LinkedIn Sales Navigator, and SalesLoft.
• Leadership: A proven track record of managing a team of at least 4+ people to quota attainment.
• Drive: A "lead-from-the-front" mentality with the ability to dive into a cold call one minute and analyze a performance dashboard the next.

#LI-Hybrid #LI-KO1

#LI-Hybrid #LI-BF1

Who you are

As a Senior Manager, Sales within the Account Executive organization, you will continue to build on your leadership skills and track record and take on multiple teams. You don’t just manage managers; you set the cultural tone, drive the rigorous execution of our "Sales Operating System," and serve as the bridge between the field and our executive leadership. You are a master of pipeline mechanics, a strategic closer for high-value deals, and a champion of change management who ensures our growth is both aggressive and disciplined.

Your Success Profile

What You Will Work On

The Regional Operating System (Meetings & Leadership)

You own the rhythm of the business for your region, ensuring high-impact communication and accountability:

• Coaching & Accountability: Lead weekly 1:1s with Managers and skip-levels with AEs; contribute to the All-AE Manager agenda and host the Bi-Weekly AE All-Hands to drive change management and alignment.
• Deal Strategy: Host the weekly "War Room" to dive deep into top opportunities and the Regional AE meeting to foster collective winning.
• Backfill Leadership: Act as an interim leader for teams during manager absences, ensuring no loss in momentum.

Revenue & Pipeline Command

You are responsible for the health and accuracy of the regional funnel across PEO and International products:

• Pipeline Generation: Direct all-channel pipeline strategy. You ensure outbound efforts are organized and effective, leveraging marketing triggers and partner relationships (AE owned to Partnerships owned) to fuel growth.
• Data Rigor & Gong: Leverage Gong data for forecasting, coaching, and pipeline management; you hold your managers accountable to doing the same.
• Cleanliness & Dashboards: Maintain a regional dashboard to highlight key data. You own the "Single Source of Truth"—ensuring close dates, stages, and categories are flawless.

Strategic Deal & Underwriting Execution

You are the strategic lead for the region’s most complex business:

• Complex Negotiations: Attach yourself to strategic deals, often leading presentations to push them across the finish line.
• Technical Liaison: Work directly with Finance, Workers' Comp, and Health Underwriters to win business.
• Authority: Act as the final approver for admin discounts and the primary advocate for medical pricing exceptions to Underwriting leadership.
• Internal Leverage: Ensure the team effectively utilizes specialists and C-level support to maximize conversion rates.

Cultural Stewardship & Talent

You are the face of the Justworks brand within your region:

• Culture Champion: Routinely recognize top performance and set a high-energy, high-integrity tone for the region.
• Headcount Ownership: Manage the regional headcount (AEs and Managers), staying active in the interview loop and owning the final "Buy/No-Buy" decision for all candidates.
• Cross-Functional Representation: Act as the voice of Sales for new company-wide content and initiatives, ensuring the field is bought-in and prepared.

How You Will Do Your Work

As a Senior Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Results-driven- consistently achieves results, even under difficult circumstances.
• Foundational Sales Knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a person possesses to enact the exchange of value between a buyer and the vendor.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Experience: 5+ years of sales leadership experience, preferably having managed managers in a high-growth HCM or SaaS environment.
• Product Knowledge: Deep familiarity with PEO, International payroll, or complex insurance/benefit models is a major plus.
• Technical Fluency: Expert-level command of Gong, Salesforce, and data visualization tools to drive regional performance.
• Communication: A "Master Communicator" who can simplify complex underwriting or organizational changes into actionable steps for the team.
• The "Grit" Factor: Ability to dive into the weeds of a deal one hour and present regional strategy to Finance/Underwriting the next.

#LI-Hybrid #LI-BF1

About Plexus

Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy.  Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

Our Core Values

We contribute to the overall growth and success of Plexus by embracing the Plexus core values:

• We are One Plexus.
• We are accountable.
• We get the job done right.
• We empower others.

Benefits

• Highly rated and competitive medical plans.
• 401 (k) with company match and immediate vesting.
• 1-on-1, personalized health coaching.
• Many other voluntary benefits.

To learn more about Plexus Worldwide, go to https://plexusworldwide.com/careers.

Thank you for taking the time to apply for an opportunity with our One Plexus team! If you encounter any issues during the application process, please contact us directly at careers@plexusworldwide.com.

We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

 #LI-HK1

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity:

This role will be based in Queen Creek, AZ and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

• Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs.
• Manages day to day activities of PRI's customer companies.
• Utilizes advanced metrics to analyze, develop and implement process development.
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures.
• Responsible for professional technical development of all field technical specialists.
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution.
• Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies.
• Manage information flow and knowledge transfer sessions for PRI's customer companies.
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles.
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues.
• Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists.
• Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous.
• Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues.
• Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers.
• Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.
• Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area.
• Daily Production Data Analysis and Report Preparation.
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue.
• PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues.
• Maintain records of all preventive maintenance and troubleshooting tasks.

Qualifications:

• Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety.
• Bilingual in English and Korean.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client
  group.
• Ability to troubleshoot in depth service issues via phone and onsite.
• Ability to read, analyze and interpret technical business periodicals, professional journals and
  technical procedures.
• Ability to write reports and business correspondence.
• Ability to read and edit technical drawings/prints.
• Ability to effectively present information and respond to questions from management, clients and
   customers.
• Ability to work in a technically dominated environment: engineering, contracting and construction
  trades and able to absorb and commit technical information to knowledge quickly.
• Ability to anticipate and solve practical problems and resolve issues.
• Self-starter with the ability to work both independently and within a team.
• Ability to effectively communicate ideas and properly describe problems and solutions.
• Ability to effectively handle multiple tasks.
• Well-developed planning, organization, analytical, and decision making skills.
• Proficient computer skills, such as Excel and PowerPoint.
• Ability to produce clear, timely and concise documentation and have well developed problem
  solving skills.

#LI-DR1

Senior Manager, Partner Growth Marketing

Location: Miami 

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

Senior Manager, Partner Growth Marketing

Location: Phoenix

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
• Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
• 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
• Proven track record of managing multiple teams or complex support organizations with diverse functions
• Deep experience supporting enterprise software in public safety or mission-critical environments
• Demonstrated success in organizational transformation and integration of support functions
• Strong business acumen with ability to align support strategy with revenue and growth
• Excellent executive communication, presentation, and relationship management skills
• Proven ability to influence across organizational boundaries and drive change without direct authority
• Experience with comprehensive metrics spanning operational efficiency and customer support
• Track record of managing high-performing, scalable, and versatile support organizations

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
• Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
• 8-10+ years of progressive experience across technical support and/or customer success with at least 3+ years in a managerial or leadership role or applicable combination of experience.
• Proven track record of managing multiple teams or complex support organizations with diverse functions
• Deep experience supporting enterprise software in public safety or mission-critical environments
• Demonstrated success in organizational transformation and integration of support functions
• Strong business acumen with ability to align support strategy with revenue and growth
• Excellent executive communication, presentation, and relationship management skills
• Proven ability to influence across organizational boundaries and drive change without direct authority
• Experience with comprehensive metrics spanning operational efficiency and customer support
• Track record of managing high-performing, scalable, and versatile support organizations

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Senior Manager, Customer Support provides leadership and oversight to multiple Support Managers, Team Leads and their teams spanning complex support functions that encompass technical support and user enablement services. They ensure performance excellence across diverse teams, drive strategic transformation of support capabilities, develop organizational talent, and align comprehensive support strategies with business objectives while maintaining oversight of critical customer relationships and escalations affecting public safety operations.

What You'll Do

• Lead a complex integrated support function including directly managing 3-5 Customer Support Managers or Team Leads and overseeing a 20+ person support team
• Drive performance and growth across multiple teams with varied support disciplines and responsibilities
• Establish and monitor KPIs spanning technical SLAs, customer adoption metrics, and satisfaction scores
• Lead strategic initiatives to transform and integrate traditional support models into unified service delivery
• Develop comprehensive support strategies for new product launches, acquisitions, and major implementations
• Serve as executive escalation point for critical issues requiring multi-disciplinary resolution
• Partner with Engineering, Product, Sales, and Customer Success leadership on enterprise initiatives
• Build and maintain relationships with key customer executives including chiefs, directors, and administrators
• Lead organizational change management for tool implementations, process improvements, and service model evolution
• Develop talent pipeline through succession planning, cross-training, and leadership development programs
• Create and manage departmental budget including headcount, tools, training resources, and customer programs
• Drive adoption of emerging technologies including AI, automation, and predictive analytics across all support types
• Establish quality assurance frameworks and best practices spanning technical and educational support
•  Represent support organization in executive planning, product strategy, and customer advisory boards
• Lead crisis management for major incidents affecting multiple customers, products, or public safety operations
• Develop and negotiate SLA agreements and success plans for enterprise and strategic accounts
• Create organizational dashboards integrating operational metrics with customer success indicators
• Foster culture of innovation, versatility, and excellence across diverse support disciplines
• Mentor Support Managers and develop future leaders across technical and customer success paths
• Drive cross-department collaboration to deliver exceptional end-to-end customer experiences
• Establish standardization and efficiency while maintaining flexibility for varied customer needs
• Lead vendor relationships for support tools, training providers, and third-party integrations
• Champion industry thought leadership in integrated support models for public safety software
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

Asset Qualifications:

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

RDQ127R133

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business.

The Performance Engineering team works closely with multiple teams across the company to evaluate the performance of products and features, identify performance bottlenecks, and partner with engineers to solve performance and scalability issues. This implies, among other things, setting performance targets for various software releases, guiding teams to develop performance benchmarks, running competitive benchmark analysis for different Databricks products, doing deep dive analysis to identify performance issues and fix them. As the Sr. Engineering Manager, you will build partnerships with various engineering organizations, drive performance and scalability projects across these teams to deliver the fastest and most cost effective solutions in the market.

Key Responsibilities

• Technical Leadership: You will lead and guide the team to Identify performance limitations of the entire stack based on telemetry, customer signals, PoCs, and competitive benchmarks, that will result in the best performing system across the industry, when resolved.  
• Team Development: You will oversee sustained recruitment of top-tier talent, fostering a well-organized and synergistic team structure, and collaborating effectively with internal and external stakeholders
• Cross-Functional Collaboration: Work closely with product and infrastructure teams to align strategy, execution, and roadmap in alignment with organizational goals and priorities.

What We Look For

• 5+ years experience in the performance analysis discipline. Ability to identify performance issues, root cause problems, and be able to come up with potential solutions. 
• Ability to build strong working relationships with developers and field engineers to facilitate triaging and mitigation of performance problems.
• At least  3 years of experience in managing top-tier engineering teams
• BS in Computer Science (Masters or higher level of education preferred)
• Expertise in attracting, hiring and coaching engineers, who will meet the Databricks hiring standards. Experience up-leveling teams via hiring top-notch talent and growing existing team members.

Senior Manager, Partner Growth Marketing

Location: Toronto

Reports to: VP Acquisition & Lifecycle Marketing

About the Role

Opendoor growth depends on reaching sellers - and not all of them find us directly. Many come through agent referrals. Homebuilders introduce Opendoor to customers trading up. Real estate platforms put our offer in front of homeowners who might not find us otherwise. Strategic partners touch sellers at exactly the right moment.

This role owns the demand gen programs across all of it — campaign execution, performance optimization, and channel growth for partner-based initiatives. You run the programs that make each channel produce, end to end. You'll work closely with Opendoor's partnerships, acquisition, lifecycle marketing, and product teams to coordinate across channels and ensure partner-driven channels are a meaningful contributor to Opendoor’s business.

Core Responsibilities

1. Agent Acquisition

• Own strategy, messaging, and audience targeting for agent acquisition programs — identifying high-value agent cohorts and brokerages, and building programs that bring new agents into the Opendoor ecosystem across paid social, direct mail, and email.

• Work closely with the partnerships and account management teams to align marketing programs with agent recruitment and relationship priorities.

• Support Opendoor's presence at major real estate industry events through marketing programs that drive agent awareness and engagement.

• Measure agent-attributed acquisition volume and CAC, and optimize toward efficiency as the channel matures.

2. Agent Performance & Engagement

• Track agent channel performance daily — monitor which partners and cohorts are up or down, diagnose what's driving changes, and drive programs to move the needle.

• Design and run agent incentive and promotion programs that keep top partners engaged and reinvigorate underperforming ones.

• Engage with agent partners directly to gather feedback, surface what's working on the ground, and translate that into program improvements — partnering with account teams who own the broader relationship.

• Coordinate with the partnerships team to request training, on-site activations, and other support that keeps agent partners informed and activated.

3. Partner & Platform Programs

• Own co-branded acquisition campaigns with online real estate partners and homebuilders — optimizing messaging, targeting, and placement to drive conversion from partner traffic, including campaigns targeting builder sales reps and their trade-up customers.

• Build acquisition programs through seller-adjacent partnerships — companies that reach sellers at key life moments — and activate marketing programs as the partnerships team brings new partners online.

• Work closely with product and partnerships to ensure embedded SDK integrations are backed by marketing support that drives contracts, not just placements.

• Measure partner-attributed CAC across all programs and optimize toward efficiency.

4. GTM & Channel Enablement

• Own the promotional calendar across partner channels — co-branded emails, seasonal campaigns, product launches, and joint retargeting programs that keep Opendoor top of mind.

• Build and maintain partner-facing marketing materials: messaging guides, campaign toolkits, and content that helps partners promote Opendoor effectively.

• Work closely with partnerships, account management, lifecycle, and acquisition teams on partner-specific audience strategies — shared audiences, joint retargeting pools, and sequenced nurture programs.

• Identify what's working in one channel, apply it across others, and continuously optimize the mix toward partner-attributed contracts.

Who You Are

Experience:

• 5–7+ years in demand generation or growth marketing, with experience running programs across multiple channels simultaneously

• B2B2C background — you've marketed to professionals (agents, brokers, reps) who influence or refer consumer decisions, not just end consumers directly

• Proven track record measuring CAC and optimizing channel mix across paid, email, direct mail, and partner programs

• Comfortable launching net-new programs with limited playbook — you've built channel programs from scratch, not just optimized existing ones

Technical Skills:

• Comfortable building and running campaigns directly across paid social (Meta, LinkedIn), email, and direct mail — and equally comfortable briefing and partnering with channel teams when that's the right move

• Understands both acquisition and lifecycle marketing well enough to drive programs across both

• Proficient in SQL or comfortable enough with data to pull your own performance analysis

• AI-native: you use AI tools daily to move faster — campaign analysis, copy generation, audience research, workflow automation

Mindset:

• Multi-channel thinker: you don't default to digital — you find the channel that reaches the audience, not the audience that fits your channel

• CAC-obsessed: every program has a cost and a return, and you track both

• Executor: you own programs end to end — building and running campaigns directly when it makes sense, and partnering with channel teams when that's the right move

• Comfortable engaging partners directly — you can have a productive conversation with a partner to gather feedback and drive programs, while knowing when to loop in the account team on relationship and operational questions

Bonus Points

• Experience in real estate, proptech, fintech, or other high-consideration consumer verticals

• Affiliate or referral program management experience

• Familiarity with Opendoor's partner ecosystem (agents, ORE platforms, homebuilders)

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

About the Role

You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.

You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.

What You'll Do

1. Lifecycle Platform & Campaign Infrastructure

• Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
• Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
• Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
• Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.

2. Conversion Tracking & Attribution

• Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
• Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
• Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.

3. Automation, Tooling & Experimentation

• Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
• Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
• Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.

What You'll Need

Technical Skills:

• Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
• Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
• Experienced with CDP platforms (Segment Personas or similar)
• Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
• Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
• Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
• Proficient in SQL for campaign analysis and troubleshooting

Experience:

• 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
• Track record building infrastructure — not running campaigns — that measurably increases team velocity
• Proven ability to drive data infrastructure through Engineering and Product without direct authority
• Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact

Mindset:

• Infrastructure builder: you design systems that eliminate entire categories of manual work
• AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
• High-agency IC: you architect solutions, prototype independently, and build them yourself

Bonus Points

• High-consideration, high-value transactional businesses (real estate, automotive, financial services)
• Amplitude or Optimizely experimentation platform experience
• Figma for prototyping templates
• Analytics engineering or data visualization (Looker, Mode, Tableau)
• Segment CDP, mobile push, or in-app messaging experience

Compensation

The base pay range for this position is $172,000–$238,000 Canadian Dollars annually, plus RSUs and bonuses. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.

About the Role

You own our marketing technology stack — lifecycle infrastructure that powers email and SMS programs, and tracking systems that keep paid media attribution honest.

You'll design and maintain the systems that let a lean, AI-powered marketing team move fast and measure accurately. That means Iterable journeys and CDP audiences that run lifecycle programs on autopilot, a conversion tracking layer that stays clean across every ad platform, and automation that eliminates manual work from campaign launches to performance monitoring. You'll also drive cross-functional initiatives with Engineering, Product, and Growth Science to get critical tracking and infrastructure work prioritized. Senior IC role, no direct reports.

What You'll Do

1. Lifecycle Platform & Campaign Infrastructure

• Own Iterable end-to-end: configuration, journey architecture, lifecycle triggers, and audience management for welcome, nurture, and re-engagement programs.
• Manage our CDP (Segment Personas): define audience segments, maintain governance and naming conventions, and work with Engineering to ensure data flows to Iterable cleanly.
• Build AI-powered email and SMS template systems — modular, dynamic, and populated by AI at scale — so our lifecycle team can ship programs without relying on agencies or one-off builds.
• Train the team on platform capabilities and self-serve campaign creation so the lifecycle lead can focus on strategy, not production.

2. Conversion Tracking & Attribution

• Own Google Tag Manager and our Segment event taxonomy. Partner with Engineering on event tracking implementation, maintain event taxonomy documentation, and troubleshoot conversion data gaps across ad platforms.
• Partner with Engineering to implement and verify CAPI, enhanced conversions, and server-side tracking setups. You drive requirements, validate implementation, and own ongoing QA — Engineering builds it.
• Escalate and drive Engineering/Product prioritization when tracking infrastructure needs investment.

3. Automation, Tooling & Experimentation

• Build automated budget pacing alerts, performance anomaly detection, and campaign QA workflows (broken links, UTM validation, tracking checks) for both paid and lifecycle programs.
• Use Claude, Python, Gumloop and AI tools to build self-serve workflows that eliminate manual operational work across the team. Train team members on AI tools for content generation, analysis, and self-serve campaign creation.
• Partner with Growth Science on budget allocation analysis, channel decisions, measurement planning, and incrementality testing.

What You'll Need

Technical Skills:

• Expert in Iterable, Braze, or comparable ESP at enterprise scale (millions of sends)
• Strong HTML/CSS for responsive email templates; comfortable reading JavaScript
• Experienced with CDP platforms (Segment Personas or similar)
• Working knowledge of GTM, CAPI, enhanced conversions, and server-side tracking
• Proficient with Python scripting and no-code automation tools (Gumloop, Make, Zapier)
• Expert with AI tools (Claude, Cursor) for generating code, templates, and analysis
• Proficient in SQL for campaign analysis and troubleshooting

Experience:

• 5–7+ years in marketing operations, with primary depth in lifecycle/email platform ownership at scale
• Track record building infrastructure — not running campaigns — that measurably increases team velocity
• Proven ability to drive data infrastructure through Engineering and Product without direct authority
• Comfortable spanning acquisition and lifecycle — you understand how performance marketing and lifecycle programs interact

Mindset:

• Infrastructure builder: you design systems that eliminate entire categories of manual work
• AI-native: you use AI tools daily — for coding, content, analysis, and problem-solving
• High-agency IC: you architect solutions, prototype independently, and build them yourself

Bonus Points

• High-consideration, high-value transactional businesses (real estate, automotive, financial services)
• Amplitude or Optimizely experimentation platform experience
• Figma for prototyping templates
• Analytics engineering or data visualization (Looker, Mode, Tableau)
• Segment CDP, mobile push, or in-app messaging experience

Compensation

Our compensation plan consists of a base salary, Opendoor equity and a comprehensive package of benefits including paid time off, paid holidays, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.  All compensation parameters are based on experience.

The application window will be open until at least April 13, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

As a Technical Operations Manager, OSP Construction, you  will work on cross-product and cross-team initiatives, working closely with a cross-functional team to plan, execute, and deliver projects, and deploy new technologies to the local Phoenix market and surrounding communities. In this role, you will manage the day-to-day operations, milestone/mitigation tracking, and completion of projects related to the construction of our outside plant (OSP) fiber to the home (FTTH) network. You will be responsible for everything that happens downstream of Engineering/Permitting including pre-construction planning (including working with City Engineers), construction execution/sequencing, and splicing/testing for project turnover and acceptance to downstream stakeholders.

In this role, you'll:

• Ensure adherence to engineering design plans (including mitigation plans), GFiber Standards & Spec, contract statements of work, and municipal requirements, fostering transparent change management processes.
• Manage project pipelines, budgets, scheduling, resource/activity planning, prioritization, vendor performance tracking, project dependency awareness, financial reporting, invoice approval, material management, and develop/maintain the vendor construction schedule.
• Clearly communicate expectations and project status to internal/external stakeholders (including GFiber’s leadership team), ensuring proper project scoping, mitigation risk plans, monthly production numbers, and seamless handoff for network acceptance.
• Work autonomously, within the local markets, to build and design the OSP experience while capturing and reporting conceptual market deliverables, needed actions, roles/responsibilities, and learnings/feedback.
• Review OSP closeouts before submission to the Operations Team for review and acceptance
• Clearly convey OSP fiber redesign issues escalated from the field by the OSP vendor to the Engineering Vendor, facilitating prompt resolution and monthly goal attainment.
• Promptly communicate with City Engineers regarding any field escalations involving conduit blockages within the leased network, ensuring minimal disruption to fiber construction timelines.
• Ensure uninterrupted field crew work by partnering with internal GFiber Engineering and City Engineering officials to ensure all design discrepancies are captured and resolved before issuing Work Package Forms (WPF) and Consumption Logs.

At a minimum we'd like you to have:

• Bachelor’s degree or equivalent practical experience.
• 5 years of Program/Project Management experience focused on capital intensive, technical scope of work.
• 5 years of Vendor Management experience directly managing vendor resources, performance management, and accountability for project-based deliveries.
• Experience scheduling projects, capital tracking/forecasting, reporting project status and costs versus commitments.

It's preferred if you have:

• Experience managing telecommunication infrastructure, Fiber to the Home/Plant (FTTx) operations and/or outside plant (OSP) projects.
• Understanding of CAD, GIS systems (e.g., ArcGIS), and FTTH records/As-builts.
• Experience working with aerial construction (e.g. aerial make ready)
• Experience with GSuite (e.g., Google Docs, Google Sheets, etc)

The US base salary range for this full-time position is between $129,600 - $142,600 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

#LI-DNI

The Senior Manager, Business Development plays a key leadership role in successfully driving products to the market by understanding customer requirements and developing/executing strategies that enhance customer adoption of ASM’s products and solutions.   This role is accountable for achieving booking, revenue, market share, gross margin goals, evaluation penetrations and customer satisfaction. The role also includes working with product marketing managers to launch new products and provide ongoing customer support through technical discussions, product presentations, and product-level account management.

Responsibilities:

• Sr. Manager, Business Development roles and responsibilities are focused on managing all aspects of business and customer engagement activities in the assigned region or accounts as follows:
• New Product Introductions - Develop and drive new product introductions, product differentiation, value proposition and business cases for target customers
• Sales Strategies - Understand customer’s current needs and future roadmap, prioritize business opportunities, develop and execute account-specific sales strategies
• Customer Support - Provides ongoing customer support via regular technical meetings, conference calls, collaborations, and joint development projects
• Sales Support - Develops relationships with sales and customers to support the sales process to secure purchase orders
• Configurations - Provides inputs to Product Marketing and Business Management Operations in defining, validating, and maintaining appropriate product configurations and options
• Quotations – Partners with BD leadership to drive generation and approval of quotations and commercial proposals to ensure product gross margins meet business requirements
• Customer RFQ – Working closely with BD leadership will negotiate and respond to customer’s RFQ by working with product marketing, engineering, and other functional groups
• Business Operations – Work with Sales and Business Management Operations to apply market intelligence to assist in forecast size factory, and plan slots
• Product Management – Collect competitive information and customer future needs to identify areas of product improvement and influence the development of our product roadmap to maintain competitive leadership
• Market Intelligence – Become BU’s “eyes and ears” to ensure all opportunities are captured and product-related issues are resolved and communicated to customers and other relevant stakeholders in a timely and professional manner

Qualifications: 

• MS in Chemical Engineering, Materials Science, Chemistry, Physics or related technical field. Ph.D. preferred.
• 5-10 years depending upon degree. 
• Experience with Thin Film deposition process equipment in the semiconductor industry is required.  Ideally, in the semiconductor capital equipment industry preferred.
• ALD/CVD, PEALD/PECVD or Epi process development customer support experience preferred.
• At least 5 years of product Sales/Marketing experience is required as a semiconductor capital equipment supplier.
• The ability to travel overseas is preferred (up to 10%).

** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future**

Job Description:

This role is critical to driving lean transformation and operational excellence for ASM’s Complete Kit Management (CKM) programs globally. As a Manager II, you’ll lead and implement initiatives improving productivity, reducing costs, and embedding a culture of continuous improvement. Your work will directly support ASM’s mission to deliver cutting-edge semiconductor solutions through efficient and scalable CKM operations.

Job Scope:

• Collaborate with internal and external stakeholders to implement Lean and Six Sigma methodologies for global CKM programs operations to ensure program success.
• Become familiar with ASM’s equipment, especially ones with CKM programs, and be technical point of contact capable of providing troubleshooting guidance, etc.
• Optimize CKM value streams by eliminating waste while helping to successfully sustain global CKM programs.
• Lead Turn-around time (cycle time) and quality improvements at global suppliers.
• Facilitate and efficiently implement CIPs (Continuous Improvement Programs) for CKM products.
• Use performance and KPI dashboards to track progress of improvement initiatives.
• Apply strong technical, analytical, and scientific problem-solving methods.
• Demonstrate deep understanding of end-to-end manufacturing to improve operational gaps ensuring customer satisfaction.
• Apply knowledge of Kanban and material replenishment systems.
• Assist with managing global customers, escalations, tool downs, and suppliers.

Education and Experience:

• Bachelor’s degree in engineering, preferably industrial, or related discipline.
• Minimum 5 years’ experience in Manufacturing, Process, Industrial Engineering, or Production Management.
• Proven track record in improving operations and product management.
• Strong analytical and problem-solving skills.
• Excellent communication, leadership, and motivational abilities.
• Practitioner of Lean Manufacturing and Six Sigma concepts.

• Experience leading cross-functional and cross-regional teams.
• Familiarity with Kanban and other material replenishment systems.
• Strong understanding of assembly and production methods.

About your role

Have a passion for helping people through technology - especially AI? Come help Rocket Lawyer disrupt the legal industry and live up to our mission to make the law affordable and simple. You'll work at the forefront of agentic AI product development to build and launch cutting-edge products for millions of customers. Sounds exciting? We’d love for you to join us!

How you will make a difference day to day

Create Insight-to-Action Product Experiences

You must have a proven track record of translating complex data and AI-generated outputs into intuitive, actionable product capabilities and experiences. These products don’t just display data; they are surfacing insights and workflows that prompt users to take the next best action, directly increasing product stickiness and daily utility.

Drive Engagement-Centric Roadmap Strategy

Drive the product roadmap by identifying opportunities where AI can proactively solve user pain points. You will prioritize features based on their ability to drive retention-focused metrics (e.g., reducing time-to-value, increasing session frequency) rather than technical novelty.

Develop AI-Powered UX Benchmarking

Continuously monitor the SaaS landscape to identify emerging patterns in AI-driven engagement. You should have a pulse on how top-tier products use personalized insights, automated summaries, and proactive nudges to create habit-forming experiences that differentiate the product from traditional, static competitors.

Data Driven Product Development

Define and analyze the specific behavioral metrics that prove AI-generated insights are driving business impact. You will prioritize the Rocket Copilot roadmap by balancing "mature judgment" with hard data, focusing on features that don't just deliver data, but measurably increase user session frequency and reduce churn. You must be able to draw a straight line between an AI-driven product decision and its direct implication on recurring revenue and LTV.

Product-Led Growth Strategy

Lead the strategy and execution for Rocket Copilot by identifying "magic moments" where AI can proactively surface value to a user. You will use a mix of quantitative data and qualitative customer empathy to ensure our AI portfolio isn't just a collection of features, but a cohesive engine that guides users from their first "Aha!" moment to long-term, habitual usage. You will act as the "Voice of the Customer" to ensure AI outputs are tailored to solve the specific friction points uncovered in your research.

What you’ll need

• 8-10 years of software Product Development experience ideally with B2B or B2C SaaS products.
• At least 4 years focused on how to optimize AI-driven user engagement
• Ability to combine a strong product sense with business acumen to deliver positive outcomes to customers and the business
• Passionate about our mission
• Demonstrated ability to think critically and problem-solve
• Excellent communication skills
• Ownership mentality
• Ability to engage in respectful debate and arrive at “win-win” decisions
• Bias for action
• Excited to celebrate and win
• Self-aware with a growth mindset
• Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field, or relevant job experience.

A bonus if you have

• Experience building or launching products that leverage agentic AI systems
• Experience in legal tech industry

Not sure if you meet all the qualifications? Apply anyway! We value diverse experiences and encourage you to bring your unique talents to our team!

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Unlimited PTO
• Competitive salary packages
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates 

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview

Hi, we're Oscar. We're hiring a Data Scientist II to join our Data team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves - one that behaves like a doctor in the family.

About the role:

Oscar's data team is focused on pushing our understanding of this complex landscape of health care and insurance business. Insurance companies sit on a trove of data that is both broad and deep, spanning financial claims, clinical medical records, and rich product interaction data from our members. Connecting the dots across these datasets gives us unique insight into how the healthcare system functions and allows us to improve care coordination, better manage risk, build higher-performing provider networks, and create a standout consumer experience in our product.

As a Data Scientist II you will drive data science projects across multiple teams and domains. In this role, you’ll take ownership of analytical and modeling work, contribute to technical direction, and partner closely with business, engineering, product and data stakeholders to deliver impactful solutions.

This is a mid-level role for data scientists who can operate independently, manage ambiguity, and apply advanced analytics or modeling techniques with minimal oversight.

​​You will report into a leader on the Data team (Senior Data Scientist and above). This posting is representative of multiple roles, and final team placement will be determined during the interview process.

Work Location: This position is a hybrid role based in our New York City office, Los Angeles Office, or Tempe Office requiring a hybrid work schedule with 3 days of in-office work per week Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $131,200 - $172,200 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants, and annual performance bonuses.

Responsibilities:

• Research, develop, and maintain data pipelines, statistical models, and advanced analytical solutions
• Own projects end-to-end, including problem definition, implementation, validation, and iteration
• Deliver high-quality analytical and modeling outputs with limited manager oversight
• Collaborate closely with data science peers and cross-functional partners across business units
• Help ensure data science processes and outputs align with broader team strategies and roadmaps
• Provide guidance or informal mentorship to junior data scientists or analysts when needed
• Contribute to improving data science practices, tooling, and documentation

Requirements:

• 3+ years of experience in data science, applied analytics, or a related quantitative field (industry, academia, or both)
• 2+ years of experience using SQL and Python and/or R to query, analyze, and manipulate data
• 2+ years of experience building data models, using more advanced analytics methods, statistical modeling, and/or data processing

Bonus points:

• Master’s degree in a quantitative or technical field
• Knowledge of or previous work experience in health care or health insurance
• Experience mentoring or supporting junior team members
• Experience deploying or supporting models in production environments

We are seeking an experienced Software Engineering Manager to lead development efforts for complex semiconductor processing equipment and related control systems. This role requires strong hands-on technical expertise, leadership capability, and the ability to drive high‑quality software delivery across global, cross‑functional teams. You will manage a team of software engineers (local/remote), define strategy and roadmaps, and ensure the successful execution of software development for multiple product lines.

Key Responsibilities:

• Manage a software engineering team of roughly 5–10 engineers
• Strengthen team capability through cross‑training, mentorship, and structured development
• Lead mid‑size development projects (up to 5 engineers per team)
• Define and execute software development plans for assigned product lines
• Develop and maintain product software roadmaps
• Balance project portfolios to maximize technical and business impact
• Drive standardization of development processes, tools, KPIs, and best practices
• Ensure alignment and collaboration with global Software Directors, Product Management, Process Engineering, Platform Engineering, Manufacturing Engineering, and other stakeholders
• Maintain a strong partnership with software quality teams to ensure first‑time‑right, high‑quality releases
• Measure and maintain internal customer satisfaction
• Provide mentorship to junior engineers and contribute to department‑level process improvements
• Design, develop, and troubleshoot software for semiconductor equipment control systems
• Modify and improve existing software architectures
• Write, review, and maintain system specifications, software design documents, and test plans
• Investigate internal/external issues, conduct root‑cause analysis, and propose effective solutions
• Evaluate and recommend new tools and technologies for department adoption
• Participate in system‑level design discussions
• Support marketing with technical inputs for customer proposals and product specifications
• Provide onsite support as needed, including installations, training, and troubleshooting
• Create accurate development schedules and deliver to commitments
• Support department operations through policy creation, process updates, and continuous improvement initiatives

Education

• BS degree in Computer Science or related field with 10+ years of relevant experience.
• Advanced technical degree preferred.
• Equivalent combinations of education and experience will be considered.

Experience Requirements

• 10+ years of software development experience, including:
  • C++, C#, Python
  • Windows application development
  • Multi‑threaded and real‑time systems
  • Device drivers or interrupt‑driven software
  • Machine control systems in semiconductor or industrial automation environments

• Strong proficiency in C/C++/.NET
• Experience with software engineering tools including debuggers, source control, build systems, and text editors
• Ability to read, analyze, and translate existing code
• Strong system‑level thinking—capable of understanding how new functionality fits into complex equipment architectures
• Ability to interpret specifications, design documents, APIs, and interface requirements
• Ability to evaluate and adopt new tools and technologies to improve development efficiency

Preferred experience:

• Windows Embedded OS
• GUI development
• Data communication & networking
• Semiconductor industry standards (SEMI, etc.)