Who You Are

As a Senior Customer Onboarding Associate, you are interested in furthering your career by working closely with new customers. You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers. You thrive in a fast-paced environment where accuracy and efficiency are paramount. Your strong communication skills enable you to provide clear and helpful responses to customer inquiries, while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise. 

You’ll assist new small business customers with their account setup and initial training, and your proven success in the role means you’re capable of onboarding more accounts and additional complexity. Your first priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks.You are also a team player who takes pride in your ability to handle administrative tasks with precision. Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team. 

Your Success Profile

What You Will Work On

• Help manage the overall customer onboarding process for our self-enrollment customers, working closely with small business owners to set them up for success on the platform.
• Accurately verify and confirm the setup of newly committed accounts, ensuring all details are correct and complete.
• Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe.
• Responsively handle inquiries from the self-enrollment customers, providing clear and helpful answers to customer questions.
• Collaborate closely with internal teams, including the onboarding specialists, to proactively address and resolve customer needs or special requests.
• Provide high-quality support to customers through phone and email as needed.
• Support the whole team by handling out-of-office coverage and ad hoc requests by customers and managers.
• Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams
• Performs other related duties as assigned with an emphasis on- 
• Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
• Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Collaborates - Building partnerships and working together with others to meet shared objectives
• Curious - The innate desire to learn, grow and understand

How You Will Do Your Work

As a Senior Customer Onboarding Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 1-3 years of professional experience
• Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to work as part of a team and be resourceful and adaptable
• Ability to come up with creative solutions to any problem you face
• Ability to organize and prioritize your workload, with multiple competing deadlines and priorities
• Ability to mentor teammates and foster a collaborative, supportive, and high-performing team environment/culture

The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.

#LI-Hybrid #LI-AM2

Who You Are

As Justworks’ Manager, International Payroll (APAC), you will be responsible for leading the strategy and execution of payroll and payroll tax operations to ensure they are run on-time and accurately across all active APAC countries and other international jurisdictions. You are a seasoned leader and the regional expert on the execution of payroll activities, tax payments, and statutory reporting. You ensure total compliance with regional and local tax regulations while maintaining a global perspective that includes international contractor payments and multi-jurisdictional expansion.

You are accountable for managing a high-performing regional team, optimizing our current systems, and partnering with Product teams to innovate and build scalable, automated payroll solutions for the future. You work closely with customer-facing teams to ensure invoicing is seamless and serve as the final escalation point for complex payroll-related inquiries from workers and customers. You are a natural leader who can manage high-pressure situations with ease, possessing both a deep technical understanding of global payroll and the creative mindset required to build world-class products.

Your Success Profile

What You Will Work On

• Team Leadership: Manage and develop a regional payroll team, providing mentorship and oversight to ensure high standards of operational excellence and compliance.
• Regional Operations: Oversee end-to-end payroll processes in all active APAC countries and other assigned jurisdictions, including daily adjustments, tax processing, and accurate statutory remittances.
• Scalable Strategy: As the APAC region and other international markets evolve, design and implement localized workflows that allow team members to take ownership of regional execution while maintaining global consistency.
• Subject Matter Expertise: Provide internal payroll expertise and strategic guidance to cross-functional partners, including customer-facing teams, International Finance, Legal, and Operations.
• Global Reconciliation: Ensure accurate quarterly and year-end processing, including tax reconciliations across all international jurisdictions where we operate.
• Compliance Oversight: Stay current on evolving payroll-related laws and regulations across the APAC region and beyond to ensure the organization remains fully compliant.
• Product Innovation: Act as a key stakeholder and subject matter expert, partnering with Product and Engineering teams to automate and scale payroll products around your operational expertise.
• Audit & Controls: Support internal control and compliance efforts, including process testing, documentation updates, and remediation as needed.
• Other Duties: Perform other related duties as assigned.

How You Will Do Your Work

As a Manager, International Payroll, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Strategic Oversight - exercises extreme attention to detail while maintaining a high-level view of regional trends and operational health.
• Regional Payroll Authority - robust foundational knowledge in APAC payroll, with a broad understanding of international contractor compliance.
• Adaptability - the ability to adjust your approach or leadership style in response to rapid changes in the external regulatory environment or internal business needs.
• Consultative Leadership - focuses on building relationships, understanding complex problems, and developing long-term solutions through active listening and cross-functional collaboration.
• Standardization & Reporting - drives the creation of accurate records, reporting frameworks, and documented processes to ensure regional scalability.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 6+ years of experience in international payroll operations, specifically within the EOR, PEO, or HR Tech space.
• 2+ years of experience managing a regional or international payroll team.
• Strong knowledge of payroll tax regulations and statutory requirements across multiple APAC countries (e.g., Singapore, Australia, India, etc.) and experience with International Contractor compliance.
• Proven experience in leveraging and optimizing payroll software and global platforms.
• Advanced Excel skills, including the ability to perform complex data analysis and financial modeling.
• Excellent client-facing and communication skills, with the ability to address executive-level inquiries and concerns.
• Strong interpersonal and team-building skills with the ability to motivate and guide a diverse group of payroll professionals across different time zones.
• Strong Plus: Experience building or advising on the development of tech products around payroll operations.
• Relevant professional certifications (e.g., CPP, CIPP, or regional equivalents) would be a significant advantage.
• GPMI (Global Payroll Management Institute) certification.
• CIPP/A (Certified Information Privacy Professional/Asia).
• Regional memberships such as APA (Australian Payroll Association) or equivalent local bodies.

The base wage range for this position is targeted at 3,300,000 INR - 4,000,000 INR per year.

#LI-MM3 #LI-Remote

Who You Are

Are you an executive-level accounting pro who is highly organized, has experience building and managing a high-performing team, is skilled at communication and problem solving, and adept at managing multiple priorities? Do you thrive in a dynamic, rapidly growing and fluid environment? 

Justworks is looking for a VP Accounting with a proven track record of building and leading an exceptional accounting organization, being the executive lead to champion and execute accounting-related initiatives, communicate and obtain buy-in across the leadership team, and oversee the SEC-readiness process to ensure Justworks is set up for success in the event of a public offering. The successful candidate will adapt quickly to change and will champion the advancement of processes and controls across the entire accounting organization that will enhance the accounting and overall finance function at Justworks, reporting to the CFO.  

Your Success Profile

What You Will Work On

• Build out a top-tier Accounting team to support Justworks becoming an SEC compliant public company. This includes appropriate leveling/staffing for Controller’s Group, Financial Reporting, Tax, and Financial Systems; 
• Develop strong communication cadence with CFO and VP Finance to ensure all critical accounting matters are raised with the appropriate level of urgency and forethought; 
• Work closely with senior leadership across the organization to monitor ongoing and upcoming business transactions to identify any that require a technical accounting assessment or new corporate accounting procedures;
• Prepare executive accounting summaries to address any new items or identified issues as well as concise action plans to provide to CFO and executive team, and prepare quarterly communication to Audit Committee related to pertinent accounting matters;
• Work closely with Internal Audit function and key Accounting team leaders to develop and implement a formal control framework around month-end close, financial reporting, tax reporting and systems management in compliance with SOX 404 to ensure proper internal controls over financial reporting;
• Responsible for review of consolidated financial statements and related disclosures and analytics for accuracy and compliance with US GAAP and Regulation S-X and S-K;
• Ensure the company’s internal and external reports consistently reflect the Justworks story and messaging while remaining in compliance with SEC regulations and required disclosures.
• Prepare strategic analyses on income statement presentation, non-GAAP disclosures, including free cash flow and net revenues, and other disclosed KPIs;
• Maintain annual and quarterly project plans for organizational planning and key team objectives, including resource allocation and communication plans to be shared with CFO, within Accounting team, and with any cross-functional PMOs.

How You Will Do Your Work

As a VP of Accounting, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Accuracy and attention to detail. You will be tasked with reviewing and communicating technical accounting matters. You have strong communication and organizational skills allowing you to manage multiple priorities while meeting deadlines.
• Proactiveness. You’re eager to contribute and learn, ask thoughtful questions, and provide solutions before we even know there are issues. You are excited about making ongoing process improvements.
• Problem-solving. You identify challenges, analyze the root causes, seek to understand rationale behind current processes before proposing solutions.
• Collaboration. You have a positive attitude and the desire to provide impeccable support to Justworks team members. You’ll regularly interact with team members within and outside of the accounting team, providing high levels of customer service and motivating them to make changes. You have an ability to communicate directly, concisely and with a balanced tone, on paper and verbally, formally and informally.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 10+ years of experience, with at least 5 years of progressive accounting experience in an SEC-compliant organization or as an auditor for an SEC-filer at a top tier accounting firm;
• BS Degree in Accounting or related field (MBA/MSA a plus); CPA certification is required;
• Experience managing and building out a team, and;
• Experience in a dynamic, fast-paced environment.

The base wage range for this position based in our New York City Office is targeted at $300,000 - $330,000 per year.

#LI-Hybrid #LI-SD1

Who You Are

At Justworks, we believe the best decisions come from deep understanding. Our Research & Insights team is dedicated to uncovering what matters most to our customers and our market — and equipping our colleagues with the knowledge they need to act on it. But as our company evolves, so must the way we conduct research, develop strategy, and leverage insight. We're looking for a ResearchOps Transformation Lead who will help us transform that aspiration into reality across both functions.

This is a rare kind of role. You're comfortable in the strategic weeds of research methodology, and you thrive in architecting the systems, tools, and workflows that make research and strategic insight possible at scale. Perhaps you've built ResearchOps infrastructure before — and you know that the future isn't just about process documentation and vendor contracts. You approach every workflow with a clarifying question: what truly needs human judgment here, and what can be automated? The answer shapes everything — from how insights reach the people who need them, to how any Justworker can access what we know and act on it, to how we scale research and strategy from specialized practices into organization-wide capabilities.

You'll join us at a pivotal moment. We've refreshed our Research & Insights mission, deepened our partnerships with Corporate Strategy, Product, Design, Engineering, and Marketing, and committed to a bold new direction: evolving how we work, investing in Insights Fluency for Justworkers across the company, and building an operational foundation that can scale with us. You'll work with significant autonomy, set direction rather than just execute it, and partner closely with leadership to shape how insight and strategy drive decisions at Justworks for years to come.

Your Success Profile

What You Will Work On

Transform our operational foundation to support research at scale

• Lead research operations. Define the vision, roadmap, and OKRs for operations supporting Research & Insights — in close partnership with the Senior Director of Research & Insights. Identify where shared infrastructure creates the most leverage, where each function needs dedicated support, and translate it all into a sequenced, achievable operating plan you own end to end. Define and track operational metrics that demonstrate the impact and efficiency, and use that data to continuously improve.
• Automate everything that doesn't need a human. Bring a relentless automation mindset to the way research works at Justworks. Continuously ask: what in this workflow requires human expertise and judgment — and what doesn't? Design and build AI-powered agents, automations, and intelligent workflows that handle the rest: surfacing relevant prior research before a study begins, routing insights to the right stakeholders, synthesizing patterns across studies, scheduling and managing participants, distributing the drumbeat of insight across the organization. The goal is to free researchers and Justworkers to focus on the work that only humans can do.
• Transform our participant recruitment and customer access infrastructure. Design and scale a recruiting system that gives researchers — and Justworkers Who Do Research (JWDR) — reliable, ethical, and efficient access to current and target customers. Move us from ad hoc to repeatable, and from repeatable to self-service.
• Harness the time and expertise of our research and strategy community. The researchers and strategists are contributors to this work. You'll be responsible for defining how their expertise plugs in: identifying where their involvement creates the most leverage and building the coordination systems that make those contributions scalable.The goal is an ops practice that's owned and sustained by the whole community — not dependent on any one person.
• Define our research ethics, compliance, and data governance standards. Own the frameworks, consent workflows, and privacy practices that ensure all research conducted at Justworks — by any team — meets our standards for participant trust and data protection.

Increase insights fluency across the organization

• Scale the infrastructure that connects every Justworker to insight and strategy. Build the systems that ensure the right insight reaches the right person at the right time — automatically. This includes the operational machinery behind our drumbeat of insight: the channels, automations, and workflows that distribute what we learn broadly and accessibly. But it goes beyond customer research. Partner with Corporate Strategy to ensure every Justworker has a clear, grounded understanding of where the company is headed and why — so that day-to-day decisions at every level are anchored in strategy, not just intuition. 
• Establish and govern our Research Knowledge Management system. Build and maintain a living repository that makes it easy for anyone to find what we know, accessing our intelligence from a variety of contexts. Define metadata frameworks and freshness policies that keep it trustworthy and useful over time.
• Build the operational backbone for our Insights Fluency program. Partner with our research team to develop the playbooks, tools, templates, and training infrastructure that empower Justworkers across the company to conduct research responsibly and effectively — helping us deliver on our vision that every team can be insights-driven.

How You Will Do Your Work

As a Research & Strategy Operations Lead, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Strategic and systems thinking — You see the whole picture. You can connect a participant recruiting pain point to a knowledge management gap to a missed business decision, and design a coherent operational response that addresses all three. You build for today and architect for scale.
• AI-forward — Your default question with any workflow is: what here genuinely requires human judgment, and what can be automated? You don't just use AI tools — you build with them, design systems around them, and look for every opportunity to replace manual work with intelligent automation so that people can spend their time on things that actually need them.
• Consultative — You take an approach that focuses on building relationships with others, understanding their problems, and developing solutions through open-ended questions and active listening. You don't impose systems — you design them with the people who'll use them.
• Autonomous and self-directed — You operate effectively with minimal oversight, proactively identifying what needs to happen next and making it happen. You're comfortable owning a strategy and being accountable for outcomes.
• Stakeholder influence — You build trust and alignment across Research, Design, Product, Engineering, Marketing, Legal, Compliance, and Procurement. You know how to make the case for investment in infrastructure, and you do it with data and story.
• Ethical practice — You bring care and rigor to questions of participant privacy, data governance, and research ethics. You understand that good operations protect people, not just processes.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie — Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness — Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit — You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity — Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity — Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• Proven track record (6-8 years, with demonstrated experience at a staff or principal level) of building and scaling operational systems and governance structures
• Demonstrated experience applying AI tools and building AI-powered workflows — for knowledge retrieval, research synthesis, automation, or insight distribution
• Experience working in a technology environment, including a deep understanding of experience design, user research, and product development processes
• Exposure to research methods in UX, market research, design research, and/or strategic research, and an interest in going deeper
• Strong cross-functional partnership and lateral leadership skills, with experience working across Product, Design, Engineering, Legal, Compliance, and Procurement
• Track record of operating independently in ambiguous, fast-moving environments — able to set direction, influence without authority, and drive outcomes without waiting to be told what to do
• Experience with research and insight management platforms such as Great Question, Qualtrics, Dovetail, User Interviews, dscout, and Figma
• Background in compliance-sensitive environments (e.g., fintech, SaaS, enterprise B2B) is a strong plus

The target daily rate range for this contract engagement is $850 - $1,250. Please note that as a contractor, this role is not eligible for Justworks employee benefits including health insurance, paid leave, or 401(k).

This is a contract engagement with the potential to convert to a permanent role. We're building something meaningful here — and we're looking for someone who wants to grow with us.

#LI-MM3 #LI-Hybrid

Who You Are

We're looking for a Senior Business Systems Analyst to own and evolve our people reporting and analytics capability — turning Workday data into insights that help our leaders make better, faster decisions. Working as a member of the People Systems team, you'll partner closely with People Operations, Finance, Talent, and senior leadership to design and deliver reporting solutions that are accurate, scalable, and genuinely useful.

You will be the functional subject matter expert for Workday Reporting, People Analytics, responsible for building and maintaining our core reporting layer, driving data quality, and enabling self-service across the business.

You have a passion for people data and a strong belief that good reporting changes how organisations operate. You're the person who looks at a spreadsheet someone built manually every month and immediately thinks about how to automate it. You're detail-oriented, curious, and care as much about whether a report is actually used as whether it's technically correct.

As part of Justworks, the People Systems team is charged with delivering an amazing employee experience and ensuring our People & Talent systems, tools, and processes support our growing people and business needs. You will play a critical role in making our people data trustworthy, accessible, and actionable — so that HR leadership and business partners can self-serve confidently without raising a ticket every month.

Your Success Profile

• Serve as the Workday functional lead for Reporting, People Analytics — owning the design, build, and maintenance of our core reporting layer across all people data domains.
• Partner with HR, Finance, and senior leadership to understand reporting needs, translate them into scalable Workday solutions, and deliver outputs that enable genuine self-service.
• Build and maintain our suite of core recurring reports — headcount, attrition, time-to-fill, span of control, comp ratios — ensuring they are accurate, maintained, and accessible without analyst intervention.
• Design and manage Workday dashboards and scorecards for HR leadership and manager self-service, reducing reliance on ad hoc data requests.
• Own our data transformation layer — bringing in external data sources including ATS, engagement survey results, and finance data for blended people reporting.
• Establish and maintain a data quality monitoring process — running regular audits to surface missing fields, broken hierarchies, and stale records before they cause downstream problems.
• Manage a structured intake process for ad hoc reporting requests, ensuring the business has a clear, consistent way to request and receive data.
• Partner with the Integrations Architect at the design stage of every new integration to ensure data lands in the right shape for reporting — field naming, granularity, and refresh frequency.
• Manage bi-annual Workday releases, evaluating reporting and analytics feature updates, testing new functionality, and recommending adoption strategies.
• Develop and maintain documentation for all reports, dashboards, and data definitions to support change management, onboarding, and audit requirements.

How You Will Do Your Work

As a Senior Business Systems Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3-4 years of experience in a Business Systems Analyst, People Analytics, or HRIS reporting role with hands-on Workday reporting configuration experience — including custom reports, BIRT, composite reports, and calculated fields.
• Hands-on experience with Workday People Analytics and/or BI Application such as Looker, Tableau is strongly preferred.
• Strong understanding of HR data domains — headcount, compensation, talent acquisition, performance, and absence — and how they connect across Workday modules.
• Experience working with Workday integrations and understanding how data flows between systems, including how upstream data quality affects downstream reporting.
• Excellent attention to detail and a low tolerance for data inaccuracy — you check your own work and build in validation as a habit not an afterthought.
• Strong stakeholder management skills — comfortable presenting data to senior leaders and translating business questions into reporting requirements.
• Self-starter with a continuous improvement mindset — you proactively identify reporting gaps and build solutions before they're asked for.
• Excellent written and communication skills.

The base wage range for this position based in our New York City Office is targeted at $136,500 to $165,000 per year.

#LI-Hybrid

#LI-KK1

Who You Are

You have a passion for HR and a people-first mindset. You are committed to delivering outstanding employee experiences through responsive and compassionate interactions with all levels of employees and management. You are a proactive and detail-oriented team player where no task is too small for you. You can effectively manage your time and focus on ensuring data integrity and accuracy for your projects. You can be vigilant in maintaining confidentiality and discretion at all times.

As part of Justworks, the People Systems team is charged with delivering an amazing employee experience and ensuring our People & Talent systems, tools and processes support our growing people and business needs. You will be an integral part of Justworks’ growth and success by supporting and building HR systems,  processes and ensuring they are documented and compliant, driving efficiency and solutions for the team and business. You will serve as a key point of contact for the organization’s HR systems questions and/or concerns.

Your Success Profile

• Support cross functional projects across all Workday functional areas (Core HCM, Benefits, Advanced Comp, Talent & Performance)
• Assist in the review, testing and implementation of system upgrades or enhancements
• Capture business process requirements, and translate these requirements into effective technical solutions
• Identify and resolve unexpected process flaws or issues, offering recommendations for improvements and alternative approaches to meet requirements
• Drive innovation by suggesting process and customer service improvements, policy changes, and creative solutions while adhering to established policies
• Leverage technology and automation tools to streamline workflows and enhance overall operational efficiency
• Partner with key stakeholders across the business to gather requirements, test, and implement changes for small to medium projects
• Ensure data integrity and compliance by developing and managing audits that review and maintain data consistency between systems
• Train team members and system users on existing and new processes/functionality
• Communicate and train end-users and People Team stakeholders on new or enhanced system functionality or enhancements
• Help evaluate new technologies, application solutions, techniques and related products and tools
• Maintain awareness of current trends in HRIS with a focus on delivery, support and applying key technologies
• Ensuring data quality through custom or standard audit reports
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Senior Business Systems Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3-5 years of experience as a Business Systems Analyst or similar technical role with hands-on Workday configuration experience
• In-depth knowledge of HR systems and technologies, such as HRIS, payroll systems, applicant tracking systems (ATS), and learning management systems (LMS)
• Knowledge of HR-related processes, employment laws and practices
• Experience with Workday integrations and data exchange between third-party systems (such as payroll providers, benefit carriers, or time collection systems) is preferred.
• Excellent attention to detail, critical thinking, and creative problem-solving skill
• A customer-centric, employee experience mentality that is eager to resolve questions and issues
• Strong sense of urgency and ability to quickly prioritize in a fast-moving environment
• Self-starter, highly motivated, eager to improve everything you touch
• Excellent writing and communication skills

The base wage range for this position based in our New York City Office is targeted at $136,500 to $165,000 per year.

#LI-Hybrid

#LI-KK1

Who You Are

Justworks is seeking an VP of Sales to drive scalable revenue performance and operational excellence across the go-to-market organization as it enters its next phase of growth.  With revenue expectations rising and sales productivity at an inflection point, this leader will play a pivotal role in transforming how Justworks sells, ensuring that processes, culture, and execution evolve in lockstep with the company’s ambitions. 

The VP of Sales will bring external perspective and hands-on operational rigor to optimize the company’s sales engine for scale. They will lead the current team of ~220, which includes Account Executives (new business), Account Directors (account growth and upsell), Sales Specialists (product-specific overlay), and Sales Development Representatives (pipeline generation and lead qualification), with the autonomy to reshape the organization to meet future needs.

Your Success Profile

Key Position Responsibilities: 

• Own and deliver the company’s commercial growth mandate, driving 35%+ ARR growth and scaling revenue from approximately $400M to $800M over three years.
• Lead and evolve a sales organization of ~220 professionals across Account Executives, Account Directors, Sales Specialists, and Sales Development, with the authority to reshape structure, roles, and coverage models as the business scales.
• Bring external perspectives, modern sales methodologies, and emerging technologies into the organization to continuously evolve how the company sells.
• Leverage data, analytics, and sales technology to improve decision-making, consistency, and efficiency across the sales organization.
• Build and operationalize a scalable, repeatable sales engine that improves productivity, execution rigor, and forecast accuracy across new business, expansion, and upsell motions.
• Drive meaningful improvements in sales productivity through disciplined quota design, capacity planning, territory optimization, ramp expectations, and performance management.
• Establish best-in-class sales processes and operating cadences from pipeline generation and qualification through deal execution, renewal, and expansion.
• Strengthen pipeline health and coverage across all segments by partnering closely with SDR leadership and ensuring sufficient top-of-funnel generation.
• Implement consistent forecasting, inspection, and performance review mechanisms that provide clear visibility into risks, opportunities, and execution gaps.
• Partner closely with Marketing, Product, Finance, and other departments to ensure tight GTM alignment and a seamless end-to-end customer lifecycle.
• Develop and scale sales leadership talent, building a strong bench of frontline and second-line leaders capable of operating in a high-growth, high-expectations environment.
• Set and reinforce a high-performance sales culture that balances accountability, coaching, customer-centricity, and ethical selling practices.
• Optimize compensation plans, incentive structures, and performance management frameworks to align behaviors with company growth priorities.
• Support enterprise-level deal strategy and execution, including executive sponsorship, complex negotiations, and strategic account engagement as needed.
• Ensure effective onboarding and enablement programs that accelerate time-to-productivity and support ongoing skill development.
• Continuously evaluate and refine GTM coverage, segmentation, and resource allocation to ensure focus on the highest-value growth opportunities.
• Serve as a trusted executive partner to the Chief Revenue Officer and leadership team, contributing to broader company strategy, operating planning, and long-term growth initiatives.

How You Will Do Your Work

As a Vice President of Sales, how results are achieved is paramount for your success and result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies: 

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive; seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing, etc.) and knowledge (product, markets, trends, business, etc) a person possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 10 years of experience in Sales Leadership, ideally with experience in SaaS and a high-velocity sales motion.
• Operational Leadership: A proven operator who can architect and implement scalable sales processes and playbooks designed around a high-velocity (~40 day) sales cycle. Experience driving measurable productivity gains across multi-layered sales teams is critical.
• Culture Builder: History instilling a strong sense of ownership, accountability, and ambition across the sales force. An understanding of how to bring clarity around what excellence looks like and fosters healthy, values-based competition. 
• Growth Mindset: History of encouraging continuous learning and development through ongoing coaching, training, and performance feedback. Sees experimentation and failure as opportunities for improvement.
• Collaborative Partner: Understanding of how to build a trusted, constructive dialogue with Product and other business units. Translates sales insights into actionable cross-functional plans that drive mutual success. 
• High-Energy Communicator: Motivates through authenticity, consistency, and transparency. A “say–do” leader who inspires confidence and alignment at every level of the organization.
• Proven senior sales leadership experience within a high-growth B2B, SaaS, fintech, or technology-enabled services environment.
• Demonstrated success leading large, multi-layered sales organizations (100+ sellers) through periods of significant scale and transformation.
• Track record of delivering sustained, predictable revenue growth at scale, including experience managing $300M+ ARR businesses.
• Deep understanding of modern go-to-market models spanning new logo acquisition, account expansion, upsell, and specialist overlay motions.
• Strong operational orientation with hands-on experience building sales processes, forecasting discipline, and performance management systems.
• Ability to attract, develop, and retain top sales leadership talent, with a reputation for building high-performance cultures.
• Comfort operating in ambiguity and leading change as the business evolves from growth to scale.
• Data-driven decision maker with experience leveraging analytics, CRM platforms, and sales technology to improve outcomes.
• Exposure to modern sales methodologies, enablement frameworks, and emerging revenue technologies.
• Executive presence and communication skills to influence at the C-suite and Board level.
• Experience bringing external best practices and outside perspectives into organizations that are evolving their sales maturity.

At Justworks, we believe that success is built on inclusivity, collaboration, and a shared commitment to continuous growth. If you’re driven by impact and excited to shape the future of revenue org, we’d love to hear from you.

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $230,000 - $265,000 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$460,000.00  - $530,000.00 Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid

#LI-SP1

Who You Are

You're an operations leader who sees this moment in operations for what it is: a rare inflection point where AI and automation are reshaping what's possible, and where the leaders who move first will define the next generation of operational excellence. You bring deep expertise in standards, systems, and process design, paired with the vision to imagine what operations can become and the discipline to get there. You've built operational infrastructure before: the SOPs, controls, systems, KPI frameworks, and governance cadences that turn a high-performing team into a high-performing organization. You're a builder at heart, energized by creating structure where there isn't any, and you lead teams through ambiguity and change with conviction and clarity. You influence across the organization, earning trust, driving adoption, and making change stick even where you don't have direct authority. You're also a natural connector between Operations and the partners across Technology, Customer Success, Revenue, and Finance who are critical to making the company's transformation agenda real.

Your Success Profile

As the Senior Director of Central Operations, you will lead the transformation of our Operations organization at one of the most exciting moments in the function's history. You will build the operational backbone that sets the standards, systems, and capabilities for how the organization works, and you will lead the AI and automation agenda that will fundamentally reshape how operations gets done. This is a rare opportunity to stand up a centralized function from the ground up, shape its vision, and drive change that will be felt across every team in Operations.

You will own a portfolio of centralized functions including operational excellence, data and KPIs, third-party systems, AI and automation transformation, and learning and development. You will elevate Central Operations as the strategic engine that raises the performance bar across the entire organization and positions Operations as a competitive advantage for the business.

LEAD THE TRANSFORMATION AND AUTOMATION AGENDA

• Lead the Operations transformation agenda at a pivotal moment, with a particular focus on identifying, prioritizing, and deploying AI and automation solutions that fundamentally reshape how the organization operates.
• Reimagine long-standing workflows and unlock step-change improvements in efficiency, quality, and speed.
• Serve as the primary Operations liaison for company-wide automation and AI initiatives, partnering with Technology, Customer Success, Revenue, and Finance to identify shared opportunities, align on priorities, and ensure that what gets built reflects operational realities and scales across functions.
• Build a change management muscle within the org to ensure transformation sticks, focusing on how teams embrace and adopt change, not only what gets shipped.

BUILD AND LEAD THE CENTRAL OPERATIONS TEAM

• Build, develop, and retain a lean, high-performing team, setting a high bar for excellence and creating an environment where people take ownership and do their best work.
• Set a clear strategic vision, aligning the team around shared goals and fostering a culture of accountability and continuous improvement.

DRIVE OPERATIONAL EXCELLENCE ACROSS THE ORGANIZATION

• Define and maintain the standards framework for the Operations org, including SOPs, controls, and quality benchmarks, ensuring consistency and accountability across all ops teams.
• Drive continuous process improvement, identifying and closing gaps between how work is designed and how it gets done in practice.
• Build and manage a governance cadence that keeps standards current as the business evolves.

OWN DATA, KPIs, AND OPERATIONAL REPORTING

• Own the KPI framework for Operations, including metric definitions, ownership, and target-setting in partnership with ops leadership.
• Ensure the org has timely, reliable, and actionable reporting, overseeing dashboards and data quality across operational functions.
• Serve as the authoritative source for how Operations measures success.

GOVERN SYSTEMS AND TOOLS

• Own the Operations tool stack, including configuration, governance, vendor relationships, and license management across third-party platforms.
• Ensure tooling reflects and reinforces the processes the team standardizes, and that changes in process are reflected in how tools are configured.
• Evaluate and introduce new tools in partnership with IT and Engineering as the org's needs evolve.

BUILD THE LEARNING AND DEVELOPMENT FOUNDATION

• Own L&D for the Operations organization, including onboarding, skills development, manager training, and the capability programs needed to support transformation initiatives.
• Ensure that as tools and processes evolve, the team's skills evolve with them, preparing the org for a future where AI and automation are embedded in how work gets done.
• Build scalable L&D infrastructure rather than one-off programs.

How You Will Do Your Work 

As Senior Director of Central Operations, how results are achieved is as important as what you achieve. You'll demonstrate:

Vision and Forward-Looking Leadership: You anticipate where operations is going before others see it and position your team to lead rather than react. You think in systems, connect near-term execution to long-term capability, and make bold bets on where the organization needs to go.

Decisive, Data-Driven Leadership: You define what good looks like before measuring it. You use analytics and operational insights to set standards, track performance, and drive improvements across the org. You hold the line on data quality and metric integrity even when it's inconvenient.

Change Management and Transformation: You know that shipping a solution is only half the job. You lead the shift toward automated, AI-enabled operations and bring teams along through change, building the adoption muscle that makes transformation stick.

Horizontal Leadership and Influence: You drive outcomes across teams you don't own. You build credibility through expertise, earn trust through follow-through, and shape standards and practices org-wide through partnership rather than positional authority.

Inclusive, Growth-Oriented Leadership: Foster psychological safety, encourage diverse perspectives, and develop emerging leaders across your team.

Qualifications

• 10+ years of experience in operations, business operations, product, or a related function, with at least 3-5 years leading teams.
• Demonstrated success building operational infrastructure (SOPs, KPIs, controls frameworks) in a fast-growing or scaling organization.
• Proven track record leading transformation or automation initiatives, including hands-on experience evaluating, deploying, or governing AI or process automation tools in an operational context.
• Strong analytical skills with the ability to define metrics, oversee data quality, and turn reporting into actionable insights.
• Hands-on experience owning and governing operational tools and third-party platforms.
• Experience building or overseeing L&D programs, particularly in an operations context.
• Exceptional influencing and communication skills, with a proven ability to drive change across teams outside of direct ownership and influence at the executive level.
• Experience operating in a compliance-adjacent, regulated, or high-stakes service environment where quality and accuracy have direct customer or legal impact is a plus.
• Familiarity with process improvement methodologies (Lean, Six Sigma, or equivalent) is a plus.

This role is based in our New York City headquarters. The base wage range for this position will be $240,000 - $310,000 annually.

#LI-Hybrid #LI-SD1

Who You Are

You are a proven revenue leader who has not only grown teams but has scaled systems. You understand how to build a modern, efficient Sales Development engine by combining the right people, processes, and technology. You know how SDR organizations evolve and you have led that evolution by adopting new tools, building repeatable motions, and developing leaders who can operate with clarity, precision, and accountability.

You are equal parts coach, operator, and architect. You love getting into the data, using insights to build scalable outbound strategies, leveraging automation to improve productivity, and partnering cross functionally to expand pipeline impact. Most importantly, you know how to turn SDR teams into predictable pipeline generators that scale efficiently.

Your Success Profile

What You Will Work On

• Design and implement a scalable multi channel SDR strategy aligned with long term revenue goals
• Architect outbound motions through technology, automation, and signal based prospecting to increase efficiency and ROI
• Drive predictable pipeline creation by owning top of funnel forecasting, pacing, and funnel analytics
• Lead, coach, and develop SDR Managers and outbound teams while building a culture of performance, accountability, and continuous improvement
• Create career pathways, certification programs, and repeatable coaching frameworks to level up talent across the SDR organization
• Inspire collaboration, camaraderie, and a high performance culture reflective of Justworks values
• Implement, optimize, and integrate tools such as Salesforce, Salesloft or Outreach, Gong, AI driven automation, and intent or signal data platforms
• Partner with RevOps to build automated workflows, dashboards, scoring models, and reporting ecosystems that improve SDR productivity
• Introduce and refine process improvements to ensure the organization scales efficiently rather than linearly
• Collaborate closely with Marketing on targeting, MQL quality, lead routing, and inbound to outbound alignment
• Partner with the VP of Sales and Sales Leadership to ensure SDR metrics map to the annual operating plan and segment level pipeline goals
• Work with Product, RevOps, Business Operations, and Enablement teams to implement scalable outbound playbooks similar to how the Strategic Alliances team operates across functions
• Build repeatable account prioritization, sequencing, persona driven messaging, and territory models across all SDR segments
• Develop a testing and iteration framework to refine outbound strategies and introduce scalable motions such as vertical strategies, event based outreach, trigger based outreach, and multi threading
• Continuously refine processes to improve efficiency, consistency, and output across the team
• Own reporting and insights to Sales and Executive Leadership including pipeline coverage, conversion trends, productivity metrics, and forecast disciplines
• Ensure operational rigor around daily, weekly, and monthly performance expectations

How You Will Do Your Work

As a Director of Sales Development, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a person possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 10 or more years of SaaS sales development or inside sales leadership
• Minimum of 5 years of direct experience managing successful outbound lead generation teams (SDR, BDR)
• Demonstrated success scaling teams through technology, automation, and repeatable motions rather than headcount alone
• Strong experience using Salesforce.com, Salesloft, Gong.io and other sales tools/products
• Track record of achieving and surpassing expectations
• In-depth knowledge of sales and marketing alignment techniques and best practices
• Experience leading large teams – Ideally teams of 50 or more people
• Experience leading and developing a management team of sales managers
• Track record of building, executing and hitting sales plan 
• Excellent negotiation and leadership skills
• Outstanding written and verbal communication skills

   

  This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $175,500 - $210,600 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$275,000 - $300,000. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

   

  #LI-Hybrid #LI-KO1

Who You Are

As a Customer Onboarding Manager, you are the trusted point of contact for valued new customers that work with our Sales partners. Your previous experience has prepared you to be adept at orchestrating the entire onboarding process to ensure a seamless experience for client administrators. You embody a proactive, service-first approach, anticipating client needs, and setting the stage for a successful long-term partnership with Justworks.

As a Customer Onboarding Manager, you will own the responsibility for getting new customers up and running on our platform. This is a customer service focused role, centered around relationship management. As a Customer Onboarding Manager at Justworks, you will be working in a highly dynamic and visible role within the company. You will work closely with customers to help them succeed as they transition to our mission-driven PEO solution. You will gain direct experience in the HR, payroll, and benefits space in order to help drive Justworks' mission of freeing entrepreneurs to focus on what matters: building their business and creating great places to work.

Onboarding is a pivotal moment in our customers' life cycle because it is the first time they experience the product and service for themselves. We are trusted partners for our customers and product experts they can rely on during implementation. Onboarding Managers play a crucial role as the bridge between Sales, Operations, and Customer Success to set the stage for a long-lasting and successful customer relationship.

Your Success Profile

What You Will Work On

• Serve as the main point of contact for new PEO customers assigned to you, ensuring a seamless transition experience for client administrators, building and nurturing strong relationships with customers.
• Embrace a proactive, service-first approach to anticipate and meet client needs, setting the tone for exceptional service.
• Efficiently address and resolve admin questions, triaging to appropriate teams when necessary.
• Review account setup meticulously to guarantee accuracy and completeness.
• Lead customized introduction calls to establish rapport, understand client goals, and pave the way for a successful partnership.
• Engage onboarding specialists as needed, leveraging their expertise to address specific client needs or challenges.
• Facilitate comprehensive payroll calls to ensure accurate and timely payroll processing.
• Send regular check-in emails to maintain open communication and promptly address any client concerns.
• Prepare and deliver detailed handoff emails, signaling the successful completion of the onboarding process.
• Build and nurture strong relationships with sales teams, collaborating closely to ensure alignment and success in client onboarding.
• Proactively monitor and manage timelines to ensure all onboarding milestones are met, providing clients with a smooth and efficient experience.
• Collaborate effectively with internal teams, including onboarding specialists and customer support, to provide comprehensive and top-notch support for clients.
• Performs other related duties as assigned with an emphasis on- 
• Customer Focus - Build strong customer relationships and delivery customer-centric solutions 
• Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
• Collaborates - Building partnerships and working together with others to meet shared objectives
• Curious - The innate desire to learn, grow and understand

How You Will Do Your Work

As a Customer Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 years of professional experience in customer service
• Ability to explain complex products or services in a way that can be easily understood
• Excellent organizational, written and verbal communication skills
• Strong attention to detail with ability to manage competing priorities and multitask
• Ability to work as part of a team and be resourceful and adaptable
• Aptitude for learning new products and subject matter, and helping others learn as well
• Willingness to dive right in and affect change
• Passionate about a career path serving customers 

The base wage range for this position based in our New York City Office is targeted at $36.30 to $36.30 per hour.

#LI-Hybrid #LI-AM2

Who You Are

Justworks is looking for an experienced security engineer skilled in detection and response, who can help enhance and mature Justworks’ Security. As a Senior Detection Engineer, you’ll design, build, and maintain the detection logic that powers our platform, conduct proactive threat hunting, and drive continuous improvements across our detection and incident handling workflows. You’ll collaborate closely with IT, Engineering, Platform, and other members of the Security team to identify attacker behaviors, build high‑fidelity detections, and strengthen our defenses.

You’ll also play a key role in designing and conducting table‑top exercises, improving processes, and building automation that reduces friction and accelerates response. You’ll help explore how AI can enhance detection, hunting, and operational efficiency.

Your Success Profile

What You Will Work On

• Build, tune, and deploy high‑quality detections across our platform
• Develop and refine detections using telemetry from EDR, threat intel, endpoint & cloud posture platforms and native AWS cloud services
• Conduct proactive threat hunting to uncover threat actor behaviors and detection gaps
• Lead security event & incident handling, including triage, investigation, containment guidance, and post‑incident improvements
• Build automation and tooling to reduce manual effort and improve detection accuracy
• Drive process improvements across detection engineering, incident response, and telemetry workflows
• Collaborate with Engineering to ensure high‑quality logging and visibility across AWS environments
• Explore and prototype AI‑assisted detection and response capabilities
• Contribute to internal playbooks, documentation, and detection engineering best practices
• Design and conduct table‑top exercises to validate readiness and strengthen response processes
• Note: This position will require participation in an on-call rotation.

How You Will Do Your Work

As a Sr. Detection Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5+ years of hands-on experience in detection engineering, threat hunting, security event analysis, and incident response
• Strong understanding of attacker behaviors, malware techniques, and modern threat landscapes
• Hands‑on experience with EDR platforms (event analysis, detections, hunting)
• Proficiency with AWS security and logging services (CloudTrail, GuardDuty, IAM, VPC Flow Logs, Lambda, etc.)
• Experience designing and conducting attack & defend (table‑top) exercises
• Demonstrated ability to improve processes, reduce friction, and automate repetitive tasks
• Interest in how AI/ML can enhance detection, hunting, and response workflows
• Strong communication skills and comfort working cross‑functionally in a fast‑paced environment

This role is based in our New York City headquarters. The base wage range for this position will be $167,500 - $235,000 annually.

#LI-SD1 #LI-Hybrid

Who You Are

Justworks is looking for an experienced Identity and Access Management (IAM) analyst who can help enhance Justworks’s IAM program and maturity. As a successful candidate, you have demonstrated experience working with business to define and implement roles, rules, permissions and accesses, and working with IAM engineers to build adequate security solutions to improve identity and access management. You have a deep understanding of the fundamentals of identity and access management concepts and risks, and have worked with multiple IAM tools such as IGA, PAM, SSO and others. You also should have experience on AWS and its IAM roles.

Your Success Profile

What You Will Work On

• Business collaboration and requirements analysis
• Partner with business stakeholders to analyze and define role-based access control (RBAC) requirements and permission models
• Conduct access reviews and collaborate with business units to establish appropriate access levels and segregation of duties
• Translate business requirements into technical IAM specifications and access policies
• Facilitate workshops and requirements gathering sessions with cross-functional teams
• Assist IAM Implementation
• Support IAM leadership and engineers to execute IAM roadmaps. 
• Design and document access control matrices, role hierarchies, and permission structures
• Assist in the deployment and configuration of identity management solutions across enterprise systems
• Coordinate with technical teams to ensure proper integration of IAM systems with business applications
• Process Improvement
• Continuously evaluate and improve IAM processes, workflows, and user experiences
• Create and maintain comprehensive documentation for IAM processes, procedures, and system configurations
• Develop training materials and provide guidance to end users and business stakeholders
• Analyze access patterns and recommend optimization opportunities
• Support Security Management and Risk Management
• Help developing, maintaining, and enforcing IAM policies, standards, and procedures.
• Assess and document access-related risks and recommend appropriate mitigation strategies
• Investigate and resolve access-related security incidents and policy violations
• Support privilege access management (PAM) initiatives and monitor high-privilege account usage
• Help Cyber Defense Operations triage incidents as need especially related to IAM
• Work with Internal Audit, IT, and Digital Security to address access review gaps and ensure compliance with security policies and regulatory requirements.
• Perform other related duties as assigned. 

How You Will Do Your Work

As a Senior IAM Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Experiences
• 5+ years of hands-on experience in identity and access management, preferably in technology companies or enterprise environments
• 3+ years of experience with RBAC design, implementation, and management
• Extensive experience in the framework and process to define roles and permissions in IGA or RBAC implementations
• Proven experience working with business stakeholders to gather requirements and translate them into access control specifications
• Solid experience with IAM tools and platforms (e.g., AD, Okta, SailPoint, ForgeRock, CyberArk, or similar)
• Demonstrated experience conducting access reviews, certifications, and compliance audits
• Technical
• Strong understanding of identity and access management concepts, protocols, and standards (SAML, OAuth, OpenID Connect, LDAP)
• Proficiency with directory services and identity providers
• Knowledge of privileged access management (PAM) concepts and tools
• Understanding of segregation of duties (SoD) principles and risk-based access controls
• Familiarity with compliance frameworks (SOX, PCI-DSS, HIPAA, etc.)
• Communication and Collaboration
• Exceptional written and verbal communication skills with ability to explain technical concepts to non-technical stakeholders
• Proven ability to work collaboratively across diverse teams and organizational levels
• Experience facilitating meetings, workshops, and training sessions
• Strong customer service orientation and stakeholder management skills
• Strong analytical and organizational skills
• Preferred Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field
• Industry certifications such as CISSP, CISA, CISM, or vendor-specific IAM certifications
• Experience with cloud IAM platforms (AWS IAM, Azure AD, Google Cloud IAM)
• Knowledge of zero trust architecture and modern identity security concepts
• Experience with automated provisioning and deprovisioning workflows
• Familiarity with IT service management (ITSM) tools and processes

The base wage range for this position based in our New York City Office is targeted at $167,500 - $235,000 per year.

#LI-Hybrid #LI-SD1

Who You Are

This job is interdisciplinary - a mix of strategy, operations, and sales to identify where customers encounter friction in the upsell process, upsell current customers on our products, and improve the customer experience to drive greater revenues per customer. You will become an expert on upselling Justworks’ smaller businesses from Basic to Plus by working with Sales, Customer Success, Underwriting, and Product teams. You will propose and implement new strategies, materials, and processes to increase upsell conversion rates as well as answer and reduce customer questions.

As the department and company grow, we will be incorporating other Justworks products into our upsell catalog so that we can better meet our customers’ needs! This is an excellent opportunity to gain a deep understanding of our sales processes, as well as our operational structure on a highly cross-functional team!  

Your Success Profile

What You Will Work On

• Primarily you will be working to upsell our smaller customers
• Look for efficiencies in our upsell process and come up with creative ways to scale
• Manage an end-to-end upsell pipeline and all supporting activities; meet or exceed your quotas
• Run pilots and tests to upsell different product lines
• Partner with product teams to reduce friction in our upsell process
• Propose strategies to improve effectiveness in our upsell process to our smallest customers
• Provide expert-level support to customers around Justworks' continually expanding product and service offerings
• Display a high level of professionalism and compassion when working with each account
• Explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms
• Perform other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As an Account Development Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 years work experience required; 1 year of experience in a client-facing role preferred; ideally knowledgeable in selling to small businesses
• B2B software/SaaS and Salesforce experience is a plus
• Excellent organizational, written, and verbal communication skills
• Strong attention to detail with the ability to manage competing priorities and multi-task 
• Ability to work as part of a team and be resourceful and adaptable
• Have a proven track record of consistently meeting and exceeding your goals
• You are driven and a self-starter who acclimates quickly to new environments
• Passionate about sales and relationship-focused customer engagements
• Excellent interpersonal skills and demonstrates the ability to listen with a purpose to gather important information while assisting customers
• Ability to simplify complicated topics and explain them in terms people can easily understand
• You’re an overachiever and proactive
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $90,000.00 - $90,000.00 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$163,600.00 - $163,600.00. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-AM2

Who You Are

As a senior systems engineer, you possess extensive expertise in entrepreneurial, startup, or enterprise settings. You provide top-tier, "white-glove" support for stakeholders tailored to their specific needs. You excel in researching technical problems and solutions with a high level of professionalism.

In this role, you take charge of the technical design, planning, implementation, and performance tuning for critical enterprise application systems. While you are the primary architect and owner for our core collaboration stack, you are a versatile engineer capable of managing a broad and diverse ecosystem of tools. You lead by example as a technical expert and serve as a mentor to junior systems engineers.

Your Success Profile

What You Will Work On

• Core Platform Architecture: Act as the primary architect and administrator for our core enterprise platforms: Atlassian suite (Jira & Confluence), Google Workspace, and Slack.
• SaaS and AI Enablement: Lead the technical strategy for enterprise-wide SaaS adoption and optimization. You will drive the roadmap for enabling AI-native capabilities across our ecosystem (e.g., Slack AI, Atlassian AI) to streamline workflows, boost employee productivity, and increase organizational velocity.
• Ecosystem Management: Administer, configure, and troubleshoot a diverse catalog of 30+ SaaS platforms. You will use SaaS Management Platforms (SMPs) to maintain visibility, optimize licenses, and ensure system health across the entire stack.
• AI-Driven Velocity: Act as an early adopter and champion of AI tools to accelerate the transition of ideas into concepts and concepts into executed solutions.
• Automation: Support in maintaining and improving user lifecycle workflows (onboarding/offboarding).
• Audits & Optimization: Conduct regular audits of SaaS environments to identify improvements, optimize resource utilization, and enhance security posture.
• Documentation: Develop and maintain "source of truth" documentation for supported applications and processes for both internal employees and IT staff.
• Mentorship: Provide technical guidance to junior team members, fostering a culture of knowledge sharing and "bar-raising" performance.

How You Will Do Your Work

As a Senior IT Systems Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Experience: Minimum of 5 years of professional IT Systems experience in a fast-paced environment supporting a hybrid/distributed workforce.
• Subject Matter Expertise: Extensive, hands-on experience with the administration and architecture of Jira, Confluence, Google Workspace, and Slack.
• SMP Proficiency: Ideal candidates will have experience using SaaS Management Platforms (e.g., Productiv, Lumos, Torii, etc.) to manage a wide catalog of tools.
• AI Fluency: Demonstrated interest or experience in using AI tools to increase engineering velocity and automate manual thinking.
• IAM: Proficiency in Okta is a significant plus to support IGA (identity governance and administration) and user lifecycle initiatives 
• Supportive Mindset: Experience supporting infrastructure and automation teams without needing to own those specific domains.
• Versatility: Proven ability to manage and support a wide range of SaaS platforms (30+) beyond the core stack.
• Adaptability: You learn fast, are not afraid of technical details, and are motivated to understand every aspect of the products you support.

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $139,700.00 per year.

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. 

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.  You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. 

About the Role / What You’ll Work On

The Partnerships team's mission is to build the integrations and partner ecosystem that drives retention and growth for Justworks' core customer segment. We connect small and mid-size businesses to the tools they depend on, and get Justworks in front of the right buyers at the right moment through the integrations our customers need, the platform that makes those integrations possible, and the strategic partnerships that expand our distribution.

The Lifecycle Domain, where the Partnerships mission team sits, is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce.

As a Senior Product Manager at Justworks, you'll play a high-impact role driving the roadmap of one or more pods focused on Partnerships. The work spans platform infrastructure, product integrations, and distribution, and the interesting work is in how they connect. You'll focus on scoping and prioritizing new initiatives with research-backed case development and work through the complete product development lifecycle to successful delivery. A meaningful part of this role is working directly with revenue and commercial stakeholders. You'll need to bring data-backed points of view into those conversations, push back when warranted, and translate partner and product decisions into business impact.

As a champion for your team's focus and productivity, you'll remove obstacles and develop team camaraderie to ensure maximum, high-quality output that aligns with Justworks' business objectives. Though not yet actively teaching product management, you'll operate independently within your scope and clearly articulate the reasoning behind your decisions to your peers and cross-functional stakeholders.

You'll own execution across Justworks' partnerships roadmap, working directly with external partners on technical and commercial specs and driving projects from scoping through delivery.

Day-to-day, you'll work closely with engineering to drive integration quality, partner experience, and platform extensibility, and with partners, revenue stakeholders, and internal teams to understand what integrations customers need most, how to prioritize them, and how to turn partner relationships into business outcomes.

Your Success Profile

Responsibilities

• Own and drive the product vision and roadmap for your respective pod
• Conduct high-quality research to inform case development and product decisions.
• Demonstrate expertise in the PDLC and effectively tie insights to roadmap outcomes.
• Scope, prioritize, and execute projects to deliver measurable business impact while ensuring clarity on objectives, leverage, and accountability for outcomes.
• Partner deeply with Design and Engineering peers and organize and lead effective team processes and routines.
• Demonstrate a rich understanding of engineering concepts, concerns and tradeoffs, and effectively communicate them to manage stakeholder expectations around deadlines and scope.
• Drive camaraderie with your team while demonstrating effective collaboration with PMs across other pods/teams. 

• Identify and take on opportunities beyond core responsibilities to support product strategy and drive impact.

How You Will Do Your Work

As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.

Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Minimum of 5 years of product management experience in a modern technology business.
• A comprehensive understanding of the craft of Product Management and demonstrated success in mastering the PDLC. 
• Experience leading complex, cross-team initiatives from ideation to execution.

• Comfortable engaging with technical concepts and working closely with engineering partners
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
• Deep user empathy and a high bar for user experience.
• Strong communication skills for effectively conveying product-related matters, including changes in scope or strategic direction. 
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus. 
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $202,500.00 per year.

#LI-Hybrid #LI-IP1

Who You Are

You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth, regulated environments. You combine deep subject matter expertise with strong business acumen, balancing risk management with operational speed and customer experience. You lead with rigor and judgment, stay relentlessly focused on the customer, and build high-performing teams and systems that scale with the business.

Your Success Profile

As the Director of Payments and Fraud Operations, you will lead two critical teams accountable for the accurate and timely movement of customer funds and the protection of Justworks from financial and fraud-related risk. You will set the strategic direction for both functions, ensuring customer funds move reliably at scale and that Justworks remains fully compliant with AML industry standards. You will elevate Payments and Fraud Operations as strategic functions that enable revenue growth, strengthen customer trust, and support faster payment products without increasing financial exposure.

What You Will Work On

Lead and Develop the Payments and Fraud Operations Teams

• Build, develop, and retain a high-performing team, setting a high bar for excellence and creating an environment where people take ownership and do their best work.
• Coach leaders and ICs to strengthen subject matter expertise and elevate the team's capacity for higher-value analysis and cross-functional partnership.
• Set a clear vision and priorities, aligning the team around shared goals and fostering a culture of accountability and continuous improvement.

Drive Operational Excellence in Payments

• Own the end-to-end payments lifecycle across Justworks' product lines, ensuring customer payrolls are processed accurately and on time to protect customer trust, revenue recognition, and company cash flow.
• Strengthen risk management through improved visibility, proactive customer engagement, and continuous refinement of controls.
• Enable faster payment methods and expanded payroll timelines while maintaining a strong risk posture.
• Drive a culture of data-driven decision-making within the team, using operational insights to identify inefficiencies, prioritize improvements, and measure outcomes.

Protect Justworks Through Fraud and AML Operations

• Maintain full compliance with AML industry standards and fortify protection from fraudulent activity across all business lines.
• Oversee onboarding and ongoing screening processes, including fraud review, AML checks, and lifecycle monitoring.
• Stay ahead of the evolving fraud and financial crime landscape, ensuring Justworks' approach, controls, and capabilities continuously adapt to emerging risks.

Advance Automation, Tooling, and AI Investments

• Partner with Product and Engineering to prioritize tooling investments and leverage AI/automation to reduce manual effort, expand throughput, and strengthen controls.

Lead Through Influence and Vision

• Serve as the senior voice on payments operations and fraud risk in executive decision-making, translating operational realities into clear business impact and forward-looking strategy.
• Partner closely with Product, Engineering, Accounting, Treasury, Customer Success, and Customer Support  to align on priorities and delivery.
• Partner with Operations leadership to define priorities for the broader Operations Division that directly align and support Justworks’ broader business strategy.

How You Will Do Your Work 

As Director of Payments and Fraud Operations, how results are achieved is as important as what you achieve. You'll demonstrate:

• Strategic Vision and Planning- Set a long-term vision for Payments and Fraud Operations that aligns with Justworks' growth and anticipates future volume, product, and risk needs.
• Decisive, Data-Driven Leadership- Use analytics and operational insights to prioritize risk, design efficient controls, and measure outcomes.
• Change Management and Transformation- Lead the shift from manual, reactive operations to scalable, preventative models embedded in product, automation, and systems.
• Cross-Functional Influence- Build trust and alignment with senior leaders across Product, Engineering, Finance, and Customer-facing teams to execute complex, multi-stakeholder initiatives.
• Inclusive, Growth-Oriented Leadership- Foster psychological safety, encourage diverse perspectives, and develop emerging leaders across your teams.
  
  

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 10+ years of progressive experience in payments operations, fraud operations, or related financial operations functions, with at least 5 years leading teams.
• Demonstrated success scaling operational functions in high-growth, regulated environments.
• Strong knowledge of payment rails, reconciliation, and financial risk management practices.
• Strong understanding of AML compliance, fraud prevention, and customer due diligence frameworks.
• Track record of applying AI, automation, and influencing partners in Product & Engineering to scale operations and strengthen controls.
• Proven ability to lead organizational change and influence senior executives across complex, multi-stakeholder initiatives.

#LI-SD1 #LI-Hybrid

This role is based in our New York City headquarters. The base wage range for this position will be $212,000 - $274,000 annually.

Who You Are

Not only do you have broad and deep knowledge of software development technologies, but you are also deeply curious about how knowledge flows through complex organizations. You enjoy designing systems that make information easier to structure, store, retrieve, and reuse across teams and tools.

You have a strong sense of empathy for both technical and non-technical collaborators and are able to translate complex system designs into concepts that content designers, product managers, and business stakeholders can understand.

You are particularly excited about the emerging intersection of AI systems, structured knowledge, and modern content infrastructure. You enjoy building foundational systems that enable others—engineers, designers, support teams, and AI tools—to work more effectively.

In this role, you will partner closely with content strategists, designers, and product teams to build the infrastructure that powers Justworks’ internal knowledge systems and AI capabilities. This work includes designing systems that store structured knowledge, expose it through APIs, and enable downstream tools—including AI assistants—to retrieve reliable context.

Your Success Profile

What You Will Work On

• Design and build the foundational infrastructure that enables structured knowledge to be stored, versioned, and retrieved across the organization
• Partner with Content Design, Product, and Engineering teams to translate knowledge architecture (taxonomy, content models, decision tables, and policy relationships) into technical systems
• Stand up and configure a headless CMS platform that implements the organization’s knowledge operating model, translating content models, taxonomy, and governance structures defined by Content Design into scalable technical systems
• Develop APIs and services that expose structured knowledge to internal tools, AI assistants, and future product experiences
• Build and maintain integrations between knowledge storage systems and AI tooling, including retrieval pipelines and experimentation with RAG-based architectures
• Prototype using lightweight tooling (e.g., Git-based content repositories, markdown workflows, and developer-friendly authoring environments)
• Collaborate with engineers and designers to identify opportunities where structured knowledge can improve product development workflows and AI capabilities
• Evaluate and recommend technology approaches for knowledge storage and delivery (e.g., headless CMS platforms, structured content repositories, search infrastructure)
• Establish scalable patterns for content versioning, governance workflows, and structured metadata management
• Work with cross-functional stakeholders to ensure the system supports internal enablement needs such as SOPs, policies, decision trees, and operational guidance
• Continuously iterate on the architecture as the organization’s knowledge systems mature and new use cases emerge

How You Will Do Your Work

As a Senior Engineer working on foundational systems, how results are achieved is paramount for your success and ultimately for our success as an organization.

In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Systems thinking – the ability to understand complex systems and design infrastructure that supports multiple teams, workflows, and downstream consumers.
• Good judgment – exercising critical thinking when evaluating architectural decisions, balancing long-term platform goals with pragmatic iteration.
• Resourcefulness – taking a pragmatic, experimental approach to building early versions of systems while designing for future scalability.
• Teamwork and communication – collaborating closely with engineers, content designers, and non-technical stakeholders to translate business knowledge into technical systems.
• Curiosity and technical exploration – staying engaged with emerging approaches to knowledge infrastructure, AI tooling, retrieval systems, and structured content architectures.
• Skills and knowledge – the capacity to actively learn and apply new technologies and architectural patterns that improve how knowledge flows across the organization.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness – Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity – Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Technologies Used

Technologies may evolve as the platform matures, but current systems across the Justworks engineering organization include:

• Golang, Ruby on Rails, Javascript
• MySQL, Redis, ElasticSearch
• Kafka, Temporal
• AWS infrastructure
• Git and GitHub workflows
• Docker, Kubernetes
• Terraform
• CircleCI
• DataDog

Experience with the following areas is also helpful for this role:

• Headless CMS platforms (e.g., Contentful, Sanity, Strapi)
• Git-based content workflows and markdown repositories
• Knowledge retrieval systems and RAG architectures
• Search and indexing systems
• API-driven content platforms 

Qualifications

• 7+ years of experience as a software engineer building production systems
• Strong experience designing APIs and backend services that support multiple downstream consumers
• Experience working with structured content systems, CMS platforms, or knowledge management infrastructure
• Experience leading the technical implementation of complex systems and coordinating work across multiple engineers, including delegating implementation tasks and guiding architectural decisions
• Experience designing or integrating systems that support information retrieval or search
• Familiarity with modern AI tooling and experience integrating LLM-based workflows with structured knowledge sources
• Experience designing systems that model relationships between entities, policies, or domain concepts
• Strong collaboration skills and ability to work closely with non-engineering partners such as content strategists, designers, and product managers
• Ability to operate autonomously in ambiguous problem spaces and design pragmatic early-stage solutions

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $235,000.00 per year.

Who You Are

You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of outbound sales fundamentals, and a data-driven coach who uses insights, signals, and modern tools to develop your team into top performers who consistently exceed expectations and drive meaningful pipeline.

As the Manager of Sales Development, you will be responsible for driving a significant portion of the company's revenue, building and motivating a high-performing team, and developing future Account Executives. We view Sales Development Representatives as the primary pipeline for our AE organization, and your leadership will directly shape the next generation of top-performing sellers at Justworks.

As we continue to modernize our outbound motion, you will play a key role in evolving how we operate — leveraging AI, automation, and signal-based selling to increase efficiency and effectiveness. You are comfortable questioning existing processes and leading change that improves productivity, pipeline quality, and the overall customer experience.

Your Success Profile

The Team Operating System

You own the daily and weekly rhythm of your team, ensuring every SDR is aligned, productive, and continuously improving:

• Coaching & Performance: Lead high-impact weekly 1:1s focused on skill development, pipeline quality, and career progression. Use data and real interactions (e.g., Gong) to deliver targeted, actionable coaching.
• Team Alignment: Run focused team meetings that translate company goals into clear priorities and daily execution.
• Modern Outbound Execution: Train your team on Justworks’ evolving outbound approach, including signal-based prospecting, thoughtful outreach, and effective use of AI tools to increase productivity and relevance.
• Sales Motivation: Partner with leadership to drive accountability, performance, and healthy competition across the team.

Pipeline Integrity & Execution

You are accountable for both the quality and accuracy of your team’s pipeline:

• Data-Driven Coaching: Use Salesforce, Gong, and other tools to identify performance gaps, coach in real time, and ensure activity translates into high-quality pipeline.
• CRM Excellence: Maintain strong CRM hygiene and data accuracy, while also leveraging automation to reduce manual work and improve consistency.
• Performance Management: Track and analyze key KPIs, proactively identifying trends and adjusting strategy to improve results.
• Signal & Conversion Focus: Help your team prioritize the right accounts and opportunities, improving not just volume, but conversion and pipeline quality.

Culture & Talent Development

You are responsible for building both performance and long-term talent:

• Talent Development: Coach SDRs to not only hit targets, but build the skills required to become successful AEs (discovery, business acumen, deal awareness).
• Effective Enablement: Partner with Revenue Operations and Enablement to roll out training, workflows, and tools that improve both performance and efficiency.
• AI Adoption & Upskilling: Help your team effectively use AI and automation in their day-to-day work, ensuring tools are used thoughtfully to enhance—not replace—human engagement.
• Engagement & Culture: Maintain a high-performance, supportive team environment aligned with Justworks values.
• DEIB Champion: Actively support diverse hiring, development, and inclusion across your team.

How You Will Do Your Work

In this role, your foundational knowledge, skills, and attributes include:

• Good judgment – ability to interpret data, identify patterns, and make sound decisions
• Detail-oriented – strong attention to data accuracy, pipeline quality, and execution
• Results-driven – consistently delivers against outbound targets
• Modern Sales Acumen – strong foundation in outbound sales, with an openness to evolving approaches through AI, automation, and signal-based selling
• Clear communication – ability to coach effectively and communicate across stakeholders

Our Core Values (COGIS):
Camaraderie, Openness, Grit, Integrity, and Simplicity

Qualifications

• Experience: 2+ years in a sales role (HCM/PEO preferred) and 2+ years of management experience
• Technical Fluency: Experience with Salesforce and Gong required; familiarity with modern sales engagement and AI-driven tools (e.g., Gong Engage, Actively.ai) strongly preferred
• Leadership: Proven ability to manage and develop a team to achieve performance goals
• Drive: A “lead-from-the-front” mentality with the ability to coach, problem-solve, and operate in a fast-moving environment

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $97,650.00 - $107,415.00 in our Tampa office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$151,650.00 - $172,415.00. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-KO1

Who You Are

You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of outbound sales fundamentals, and a data-driven coach who uses insights, signals, and modern tools to develop your team into top performers who consistently exceed expectations and drive meaningful pipeline.

As the Manager of Sales Development, you will be responsible for driving a significant portion of the company's revenue, building and motivating a high-performing team, and developing future Account Executives. We view Sales Development Representatives as the primary pipeline for our AE organization, and your leadership will directly shape the next generation of top-performing sellers at Justworks.

As we continue to modernize our outbound motion, you will play a key role in evolving how we operate — leveraging AI, automation, and signal-based selling to increase efficiency and effectiveness. You are comfortable questioning existing processes and leading change that improves productivity, pipeline quality, and the overall customer experience.

Your Success Profile

The Team Operating System

You own the daily and weekly rhythm of your team, ensuring every SDR is aligned, productive, and continuously improving:

• Coaching & Performance: Lead high-impact weekly 1:1s focused on skill development, pipeline quality, and career progression. Use data and real interactions (e.g., Gong) to deliver targeted, actionable coaching.
• Team Alignment: Run focused team meetings that translate company goals into clear priorities and daily execution.
• Modern Outbound Execution: Train your team on Justworks’ evolving outbound approach, including signal-based prospecting, thoughtful outreach, and effective use of AI tools to increase productivity and relevance.
• Sales Motivation: Partner with leadership to drive accountability, performance, and healthy competition across the team.

Pipeline Integrity & Execution

You are accountable for both the quality and accuracy of your team’s pipeline:

• Data-Driven Coaching: Use Salesforce, Gong, and other tools to identify performance gaps, coach in real time, and ensure activity translates into high-quality pipeline.
• CRM Excellence: Maintain strong CRM hygiene and data accuracy, while also leveraging automation to reduce manual work and improve consistency.
• Performance Management: Track and analyze key KPIs, proactively identifying trends and adjusting strategy to improve results.
• Signal & Conversion Focus: Help your team prioritize the right accounts and opportunities, improving not just volume, but conversion and pipeline quality.

Culture & Talent Development

You are responsible for building both performance and long-term talent:

• Talent Development: Coach SDRs to not only hit targets, but build the skills required to become successful AEs (discovery, business acumen, deal awareness).
• Effective Enablement: Partner with Revenue Operations and Enablement to roll out training, workflows, and tools that improve both performance and efficiency.
• AI Adoption & Upskilling: Help your team effectively use AI and automation in their day-to-day work, ensuring tools are used thoughtfully to enhance—not replace—human engagement.
• Engagement & Culture: Maintain a high-performance, supportive team environment aligned with Justworks values.
• DEIB Champion: Actively support diverse hiring, development, and inclusion across your team.

How You Will Do Your Work

In this role, your foundational knowledge, skills, and attributes include:

• Good judgment – ability to interpret data, identify patterns, and make sound decisions
• Detail-oriented – strong attention to data accuracy, pipeline quality, and execution
• Results-driven – consistently delivers against outbound targets
• Modern Sales Acumen – strong foundation in outbound sales, with an openness to evolving approaches through AI, automation, and signal-based selling
• Clear communication – ability to coach effectively and communicate across stakeholders

Our Core Values (COGIS):
Camaraderie, Openness, Grit, Integrity, and Simplicity

Qualifications

• Experience: 2+ years in a sales role (HCM/PEO preferred) and 2+ years of management experience
• Technical Fluency: Experience with Salesforce and Gong required; familiarity with modern sales engagement and AI-driven tools (e.g., Gong Engage, Actively.ai) strongly preferred
• Leadership: Proven ability to manage and develop a team to achieve performance goals
• Drive: A “lead-from-the-front” mentality with the ability to coach, problem-solve, and operate in a fast-moving environment

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $105,000 - $115,500 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$159,000 - $169,500. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-KO1

Who You Are

You will play a critical role in shaping Justworks’ long-term strategy and growth trajectory as we continue to scale. Reporting into executive leadership and partnering closely across the organization, you will help define corporate priorities, evaluate growth and corporate development opportunities, and support both organic and inorganic growth initiatives.

As Director, Strategy & Corporate Development, you will help ensure that Justworks’ most important strategic decisions are informed by a deep understanding of customers, markets, and emerging trends. You will work hand-in-hand with Research & Insights to translate qualitative and quantitative findings into clear strategic choices and recommendations that drive executive decision-making. This role blends strategic thinking with hands-on problem solving. You will operate across multiple time horizons — from near-term decisions to long-term vision — while serving as a trusted advisor to executives and a people leader on a growing Strategy & Corporate Development team.

Your Success Profile

What You Will Work On

Team Leadership & Capability Building

• Lead, mentor, and develop a team of strategists (three direct reports on day one), fostering a culture of high performance, collaboration, and continuous learning
• Set team standards for strategic rigor, insight synthesis, and communication
• Evolve a strong operating model for Corporate Strategy, defining clear ways of working to ensure insights flow consistently into strategic decision-making

Strategic foresight and distilling priorities

• Help our team of strategists build their skills in and approach to strategic foresight and begin to fold it into how the Strategy & Corporate Development team operates
• Leverage qualitative and quantitative research, trend sensing, and insight synthesis to develop structured perspectives on long-term trends, uncertainties, and emerging risks and opportunities
• Act as a thought partner and trusted advisor to executive leadership during strategy formulation, decision-making, and execution
• Ensure the team balances near-term decisions with long-range thinking, helping Justworks anticipate change  and make durable, forward-looking strategic decisions

Growth, market, and competitive strategy

• Lead work to proactively identify and evaluate new growth opportunities (M&A, investment, and partnership) that align with Justworks’ long-term vision, competitive advantages, and customer needs
• Lead market, customer, competitive, and macroeconomic analyses, in close partnership with Research & Insights, to ensure strategic recommendations are grounded in deep customer understanding, unmet needs, and real-world behaviors—not just surface-level metrics
• Partner withcross-functional leaders to conduct analyses and build business cases that shape commercial and go-to-market strategies to unlock growth and improve execution
• Translate research outputs (e.g., customer insights, segmentation, needs-based frameworks, opportunity sizing) into clear strategic choices, investment theses, and growth narratives for executive and board audiences

Corporate development & strategic partnerships

• Support and, where appropriate, lead inorganic growth initiatives, including mergers, acquisitions, and strategic partnerships
• Conduct opportunity assessment, business case development, diligence support, and integration planning in collaboration with cross-functional stakeholders

Executive communication & alignment

• Clearly articulate strategic opportunities,  principles, and recommendations (grounded in evidence and insight) to executives, senior leaders, and key stakeholders
• Drive organizational alignment through crisp storytelling, structured frameworks, and data-informed recommendations
• Support executive- and board-level discussions with rigorous analysis and clear strategic narratives

How You Will Do Your Work

Success in this role is defined not only by outcomes, but by how those outcomes are achieved. Your approach is grounded in the following capabilities:

• Strategic Mindset - Anticipates future trends and implications; connects disparate inputs into a coherent view of long-term value creation.
• Business Insight - Applies deep understanding of the business and market context to advance organizational goals.
• Plans & Aligns - Breaks complex objectives into actionable initiatives with clear milestones and accountability.
• Initiative & Ownership - Proactively identifies what needs to be done and drives work forward in ambiguous environments.
• Influence & Leadership - Builds trust, alignment, and momentum across diverse stakeholders through strong relationships and lateral leadership.
• Operational Excellence – Brings structure to ambiguous problems and ensures strategy work translates into clear, actionable plans.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 8–12 years of experience in corporate strategy, management consulting, investment banking, corporate development, or a related strategic role
• Prior experience working in venture capital or private equity is a strong plus
• Comfort operating in ambiguity and balancing strategic thinking with hands-on execution
• Experience leading complex, cross-functional strategic initiatives in a high-growth or evolving environment
• Proven people leader with experience managing and developing high-performing teams.
• Demonstrated ability to influence senior stakeholders through structured thinking and clear communication
• Familiarity with strategic foresight methodologies and a track record of applying future-oriented thinking to corporate strategy, planning, or growth initiatives.
• Strong analytical and financial modeling skills
• Exceptional written and verbal communication skills
• Comfort operating across multiple time horizons in a fast-paced, evolving environment.

This role is based in our New York City headquarters. The base wage range for this position will be $225,000 - $250,000 annually.

#LI-SD1 #LI-Hybrid

Department
Partnerships

Justworks is building a modern, high impact Partnerships organization focused on driving real business growth through scaled partner programs and activation. We’re looking for an Associate Channel Partner Manager to support the engagement, growth, and activation of a large portfolio of partners, consistently contributing to partner sourced pipeline and revenue.

This role is ideal for someone who understands operational excellence in a partner ecosystem, is adept at executing scaled enablement programs, and knows how to drive adoption and early success for a high volume of partners with ongoing engagement efforts. This Associate role is about building a scalable engine by activating and nurturing a broad base of best-in-class partner relationships.

Who You Are

You’re a highly organized executor with a focus on process and execution. You’re a quick learner with a knack for translating high-level strategy into scaled, repeatable partner activities. You’re eager to learn the channel ecosystem and know how to support the engagement and growth of a large portfolio of relationships. You’re comfortable tracking performance metrics, collaborating cross-functionally, and prioritizing tasks in a high-growth, volume-driven environment. You thrive when you're managing multiple projects, balancing day-to-day service with scalable activation, and driving measurable results across a wide partner base.

Your Success Profile
What You Will Work On

• Support the growth and engagement of a large portfolio of referral partners, which may include accountants, benefits brokers, HR consultants, VC/PE firms, associations, and other verticals.
• Execute scaled partner engagement and activation programs to accelerate time-to-first-deal for new partners.
• Enable partners to successfully position and sell Justworks by supporting scaled training, resources, and ongoing communications.
• Contribute to the team's quarterly quota tied to partner sourced pipeline and closed revenue through the consistent execution of activation programs.
• Support emerging partners with their growth within the Justworks Partnership Program.
• Work closely with Sales to provide scalable support for partner sourced opportunities from lead submission through close.
• Utilize Salesforce and partner-related tools to meticulously track partner activity, manage a high volume pipeline, and prioritize effort across the scaled partner base.
• Coordinate with Marketing, Partner Experience, and Partner Operations on the execution of partner-facing programs such as enablement, webinars, and co-branded initiatives.
• Capture high-level partner feedback and insights from scaled programs to inform broader program and product improvements.

How You Will Do Your Work

As an Associate Channel Partner Manager, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Action Oriented - You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive, scalable solutions to mitigate risks.
• Process Focus - You identify and implement scalable processes and systems to efficiently manage a high volume of partners.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization’s goals, particularly through operational excellence.
• Manages Complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems, especially across a large partner base.
• Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 2+ years of experience in B2B SaaS operations, sales development, partner operations, or scaled ops environments
• Experience with scaled operations and enablement programs preferred
• Proven ability to execute processes and programs that contribute to pipeline generation
• Comfort operating in a multi-party ecosystem where partner, customer, and internal incentives must be aligned
• Strong cross-functional collaborator, especially with Sales and Marketing
• Experience with Salesforce and partner-related tools (PRMs, ecosystem platforms, or similar a plus)
• High ownership mindset and ability to drive results through excellent execution
• Self-starter who thrives in fast moving, evolving environments

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $91,000 - $110,000 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of $49,000 - $59,000. Final offers may vary from those listed based on the specific scaled focus of the role. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-AM2

Who You Are

You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are a smart, motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change.

The Customer Support team at Justworks is in charge of solving all customer service inquiries, no matter how big or small. Our team represents all of Justworks, we take responsibility and ownership of our customer’s concerns, and we actively drive issues to resolution. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. We are the experts our customers rely on, and a big reason why our customers love Justworks. In this role you will support the administrators and executives of our small business customers on a variety of inquiries related to payroll, tax, benefits, compliance, the Justworks product, and other HR related matters. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers and their businesses. 

Please note: We are currently hiring for multiple shift times. If hired, you will be expected to attend mandatory virtual training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule.

Your Success Profile

What You Will Work On

• Manage inbound inquiries from our small business customers via phone, email, and chat
• Interface with customers at all levels of management including senior executives with inquiries and troubleshooting related to all aspects of the Justworks platform including compliance, workers’ compensation, managing time off policies, reporting, integrations, performing bulk actions, and other HR related topics.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Manage queue of open issues to deliver timely and effective solutions
• Appropriately utilize available resources to resolve customer issues
• Help with customer retention and contribute recommendations for improving our product and processes
• Display a high level of professionalism and compassion when working with each customer on sensitive matters
• Perform other related duties as assigned

How You Will Do Your Work

As a Customer Support Advocate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
• 1 year minimum experience in payroll, benefits,  and/or HR administration
• A passion for delighting customers and helping people
• Comfort handling challenging situations over the phone and speaking with all levels of management including business owners and executives - ability to be empathetic, compassionate, responsive and resourceful
• Strong written (email and chat) and verbal (telephony) communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
• Proven self-starter, taking ownership and accountability over your work
• Spanish language capability, or other second language at business conversation level, a plus

The base wage range for this remote position is targeted at $29.76 to $32.74 per hour.

#LI-Hybrid #LI-CC1

Justworks is building a modern, high impact Partnerships organization focused on driving real business growth through trusted partner relationships. We’re looking for a Channel Partner Manager to recruit, enable, and grow a portfolio of partners that consistently generate partner sourced pipeline and revenue.

This role is ideal for someone who understands how deals get done, speaks the language of sales teams, and knows how to help partners successfully position, sell, and co-sell Justworks. At Justworks, partnerships are not about handshakes or one off referrals. They are about building a scalable top-of-funnel engine by investing in best-in-class partner relationships.

Who You Are

You’re a relationship-builder with a commercial mindset and a knack for turning partners into long-term revenue drivers. You understand the channel ecosystem and know how to enable, support, and grow strategic partner relationships. You’re comfortable owning revenue targets, collaborating cross-functionally, and navigating ambiguity in a high-growth environment. You thrive when you're working across stakeholders, balancing service and strategy, and driving measurable results.

Your Success Profile

What You Will Work On

• Own and grow a portfolio of channel partners, which may include accountants, benefits brokers, HR consultants, VC/PE firms, pilot partners, and associations
• Proactively identify, recruit, onboard, and activate new partners, not just manage an existing book
• Enable partners to successfully position and sell Justworks through training, resources, and ongoing coaching
• Carry and consistently achieve a quarterly quota tied to partner sourced pipeline and closed revenue
• Drive early partner activation by helping new partners reach their first deals quickly
• Work closely with Sales to support partner sourced opportunities from lead submission through close and post sale
• Use data to manage pipeline, forecast accurately, and prioritize effort across partners
• Conduct regular partner check-ins and strategic reviews to grow engagement and output
• Collaborate with Marketing, Partner Experience, and Partner Operations on partner facing programs such as enablement, webinars, and co-branded initiatives
• Work cross-functionally with customer success and operations to advocate for partner needs and improve outcomes for both partners and their clients
• Capture partner feedback and ecosystem insights to inform program and product improvements

How You Will Do Your Work

As a Channel Partner Manager, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive solutions to mitigate risks.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Business Insight - applying knowledge of business and the marketplace to advance the organization’s goals.
• Manages Complexity -  making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Foundational Sales Knowledge - Utilize expert knowledge of sales processes (prospecting, engaging, negotiating) and in-depth understanding of the market and trends to drive exchanges of value effectively.
• Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
  
  

Qualifications

• 4+ years of experience in B2B SaaS partnerships, channel management, or indirect sales
• Prior experience as a Partner Manager required
• Background in direct sales (AE, BDR/SDR, or similar) strongly preferred
• Proven track record of generating partner sourced pipeline and revenue
• Experience recruiting, enabling, activating, and scaling partners across the full partner lifecycle
• Comfort operating in multi-party ecosystems where partner, customer, and internal incentives must be aligned
• Strong cross-functional collaborator, especially with Sales, Marketing, and Product
• Experience with Salesforce and partner-related tools (PRMs, ecosystem platforms, or similar a plus)
• High EQ, strong ownership mindset, and ability to influence without authority
• Self starter who thrives in fast moving, evolving environments

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $109,000 - $125,000 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of $70,000. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-JM1

The Role

Justworks is seeking a Senior Manager, Web Experience to lead the evolution of Justworks.com. 

In this role, you’ll own the vision, strategy, and roadmap for the website, driving measurable business impact across acquisition, conversion, customer experience, and overall site performance. You’ll operate the site as a digital product — setting a long-term vision of how the site drives our business, aligning cross-functional stakeholders on priorities and shared goals, and continually improving the site via experimentation and customer insight.

You’ll lead and develop a high-performing team of web marketers and establish the operating model with Engineering, Design, and Data that enables you to deliver near-term results and long-term platform scalability. Your mission is to create integrated, cohesive digital experiences that strengthen customer journeys and accelerate growth.

We’re seeking a leader who has owned a high-performance website, developed high-performing teams, collaborated with technical and design teams, and translated web initiatives into sustained business impact. 

What You’ll Do

• Own the Web Strategy & Roadmap:  Define and lead a forward-looking roadmap aligned to Marketing priorities and company growth objectives, prioritizing both short-term impact and long-term scalability.

• Drive Conversion & Growth: Lead a structured experimentation program (A/B testing, personalization, funnel optimization) to improve conversion rates, streamline the path to purchase, and continuously enhance overall site performance.

• Customer Journey & ICP Optimization: Design and refine buyer journeys across the site, clarifying ICP-specific pathways, reducing friction across key flows, and ensuring the site effectively engages and converts our target audiences.

• Evolve the Web Platform: Oversee and improve the capabilities of headless infrastructure in partnership with the Engineering team to enable scalable, high-velocity page creation while ensuring strong SEO, performance, and technical health.
• Strengthen the Web Operating Model: Build clear prioritization frameworks, governance, and cross-functional workflows that connect Marketing, Design, and Engineering around shared growth outcomes.
• Lead & Scale the Function: Manage and elevate a high-performing web team while architecting the long-term vision for how the web integrates with or digital marketing function to support the business.

Qualifications 

• 8+ years of experience leading website strategy, SEO, CRO, and digital experience optimization in B2B SaaS or high-growth environments, including 3+ years building and leading high-performing teams.
• Proven ownership of a high-traffic marketing website as a primary acquisition channel, with measurable impact on conversion rates, pipeline quality, and revenue growth.
• A strong product-thinking mindset, with experience building and managing a strategic web roadmap aligned to business outcomes, including leading major UX, navigation, or structural evolutions tied to broader company initiatives.
• Demonstrated success establishing or scaling a structured experimentation program grounded in data, testing, and continuous optimization.
• Deep fluency in CMS platforms, technical SEO, analytics, experimentation frameworks, personalization, tracking, and attribution — with the ability to translate performance data into clear prioritization and executive-level recommendations.
• Strong cross-functional leadership skills, with experience driving alignment and decision-making across Marketing, Product, Design, Engineering, and Analytics in lean, fast-moving environments.

The base wage range for this position based in our New York City Office is targeted at $166,000 - $214,000 per year. 

#LI-Hybrid #LI-DW1

Who You Are

You are passionate about a career path as a customer-facing HR practitioner. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You are comfortable handling challenging situations over the phone, with the ability to be empathetic, compassionate, responsive and resourceful. You like learning about new products and subject matter (such as employment law updates), and helping others learn as well.

As an HR Consultant, you’ll help shape Justworks’ Customer Success Organization strategy by partnering closely with the Customer Success and Support teams to deliver Human Resources tools and guidance to Justworks’ customers.

Your Success Profile

What You Will Work On

• Communicate directly with customers regarding HR inquiries, displaying high levels of professionalism, ownership, and compassion
• Independently manage and prioritize a high-volume queue of complex HR and compliance questions, offering clear best practices guidance and effective options while ensuring timely, high-quality responses
• Explain complicated compliance and HR concepts in simple, user-friendly terms
• Balance customer-facing work with participation in ongoing team and departmental projects that improve internal processes and the overall customer experience
• Create and update HR-related content for both external and internal uses
• Serve as a representative for the team and subject matter expert in presentations, training sessions, and inter-departmental initiatives
• Liaise with Compliance to uphold Justworks’ standards as a co-employer and demonstrate discretion as to when issues warrant escalation
• Perform other related duties as assigned

How You Will Do Your Work

As an HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 5 years’ experience at the HR Generalist, HR Business Partner, HR Manager or Employee Relations Manager level
• At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP 
• If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support
• Multi-state HR experience a plus
• Experience in tech, SaaS, and/or PEO environments a plus

#LI-Hybrid #LI-KC2

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

Who You Are:

You are a customer-focused problem solver who thrives in a fast-paced environment. As the first hire in this function, you are a hands-on practitioner who takes pride in getting things right from day one. You are passionate about the Justworks product and possess the technical curiosity to leverage AI and automation to scale our support as we grow. You are comfortable being "in the weeds" with complex inquiries and enjoy the process of documenting insights to define our standard of excellence for international support.

What You’ll Do:

• Own the front-line experience for Admins and EOR employees across phone, email, and chat, providing expert guidance on international payroll, benefits, and platform navigation.
• Partner with International Consultants to navigate complex compliance and HR issues, ensuring customers receive holistic, accurate, and high-touch support.
• Serve as the product expert for the Justworks international offering, guiding customers through the platform and ensuring they maximize its value.
• Collaborate cross-functionally with Product, Operations, and Legal to streamline workflows and bridge the gap between customer needs and internal processes.
• Build the foundational knowledge base by creating the initial documentation, FAQs, and standard operating procedures that will serve as the blueprint for the team’s growth.
• Drive AI & Efficiency initiatives by identifying and implementing automation opportunities to improve support speed and accuracy.
• Close the feedback loop by relaying customer insights to Product and Operations teams, directly influencing the international product roadmap.

How You’ll Do Your Work:

• Act as a systems-thinker by understanding end to end processes and designing efficient and automated support workflows.
• Advocate for the customer while maintaining a focus on risk and compliance considerations.
• Translate complexity by turning nuanced international regulations into clear, actionable guidance for both customers and internal partners.
• Operate with high autonomy, managing a consistent queue of inquiries while simultaneously executing on foundational projects.
• Champion technological solutions, actively promoting the use of AI and knowledge management tools to enhance the customer experience.

Qualifications:

• 4+ years experience in a customer-facing role, ideally with experience in the EOR space.
• Proven track record of building new functions or workflows and automating processes for scale.
• Excellent communication, problem-solving, and consultative skills.
• Native or close to native English fluency (written and verbal).
• Experience working with US-based customers and stakeholders.
• A proactive approach to learning and a track record of using new tools (AI, automation, or knowledge systems) to work more efficiently.
• Ability to work independently as an individual contributor while keeping internal teams updated on customer trends.

Bonus Points:

• Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools.
• Experience at a high-growth SaaS company.
• Experience with leading others in a team-lead or manager capacity.

The base wage range for this position based in our Mexico City Office is targeted at 600,000 MXN - 750,000 MXN per year (50,000 MXN - 62,500 MXN per month).

#LI-Hybrid #LI-CC1

Who You Are

You are a thoughtful, experienced design leader with a passion for crafting impactful user experiences. 

A designer to the core, you understand that experience goes beyond interface, and that design value lies in the resulting decisions. You design integrated systems, from digital products to operational workflows and organizational structures.

You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action. Relationships are key; you are exceptionally collaborative, an outstanding communicator, presenter, and facilitator.

You thrive on complex challenges with diverse stakeholders, synthesizing competing inputs into actionable design direction, and guiding junior designers to simple, elegant solutions. A collaborative systems thinker, you ensure experiences are user-centered, resilient, and aligned with business needs.

As a designer, you are strategic, leveraging data and insights to inform and track team progress toward business goals, collaborating enthusiastically with partners and leadership.

As a manager, you are an empathetic listener, giving and receiving honest, thoughtful feedback. You set high standards, fostering a growth mindset, creating psychological safety, and making space for reflection and proactive learning.

As a leader, you are a strong communicator and storyteller, adapting your approach and forming strong partnerships across the organization by finding common ground.

About the Role

Justworks is seeking an Experience Design Manager to lead the Internal Experiences Design team. This team is responsible for the user experiences that bridge our product and our service together. 

You will manage a team of 4 Product Designers focused on delivering seamless, scalable, and compliant experiences. This role requires deep collaboration with peers in Engineering, Product Management, Data and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting.

You will contribute to design work as a player-coach, while also growing your team’s capabilities and influence. You’ll help ensure that Justworks’ financial tools reduce friction, support smart decision-making, and deliver reliable, compliant outcomes for small businesses and their teams.

Your Success Profile

What You Will Work On

• Lead and mentor a team of 4 Experience Designers, guiding both their craft and career development.
• Collaborate with Product and Engineering leaders to define product direction, strategy, and roadmaps.
• Align your team’s efforts to business goals, regulatory requirements, and Justworks' customers.
• Build strong, collaborative working relationships across divisions, levels and functions; partner with peers in Experience Design as well as leaders across Engineering, Product Management, Marketing, Operations, Support, and Sales to ensure end-to-end service delivery.
• Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy. 
• Partner with Experience Design leadership to scale design practices, foster cross-domain cohesion, and support a thriving team culture.
• Support hiring and talent development with an emphasis on equity, diversity, and inclusion.
• Contribute to team rituals, learning opportunities, and community-building efforts across Experience Design.

How You Will Do Your Work

As an Expereince Design Manager at Justworks, success is measured by how results are achieved as much as by the outcomes themselves. Your approach will be grounded in:

• Customer Focus: Deep empathy for financial administrators and employees, designing with trust, clarity, and precision.
• Strategic Systems Thinking: Connecting payroll, tax, time, and payments into coherent, efficient workflows.
• Collaboration & Facilitation: Leading teams through discovery, alignment, and delivery in cross-functional settings.
• Craft & Quality: Ensuring work meets high standards for usability, compliance, and visual design excellence.
• Adaptability: Leading through ambiguity and evolving priorities, with resilience and composure.
  
  

As a Justworks people manager, you will also:

• Build an effective & diverse team: Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals.
• Develop talent: Develops people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations.
• Cultivate innovation: Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team.
• Direct work: Provides direction, delegating and removing obstacles to get work done.
• Ensure accountability: Hold yourself and others accountable to meet commitments.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• You have 7+ years of applicable experience designing services and software experiences, with some experience in B2B SaaS, fintech, or regulated domains (e.g. HR, payroll, tax).
• 2+ years managing or directing the work of designers, with a proven ability to coach and develop talent.
• Demonstrated experience co-leading cross-functional teams through ambiguity to deliver user-centered outcomes.
• Strong portfolio of work that includes design leadership on complex operational workflows; and the ability to present your work in the form of case studies articulating the design problem, your leadership, and the eventual business impact.
• Attention to detail, and a refined sense of craft in interface design, interaction, and systems thinking.
• Deep understanding of how qualitative and quantitative research can inform design decisions.
• Fluency in design tools including Figma
• Commitment to accessibility, inclusion, and scalable design systems.

The base wage range for this position based in our New York City Office is targeted at $190,000.00 to $241,500.00 per year.

#LI-Hybrid

#LI-AJ1

Who You Are

You are focused on and committed to helping people. You treat others with care and empathy, and assume the best intentions in others. You love to break down complicated concepts into simple terms and solve problems. You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture. 

The Customer Support team at Justworks is in charge of leading all customer service inquiries, no matter how big or small. Our team represents all of Justworks, we take responsibility and ownership of our customer’s concerns, and we actively drive issues to resolution. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. We are the experts our customers rely on, and a crucial part of the overall Justworks service offering.  In this role you will support the worksite employees (WSEs) of our small business customers on a variety of inquiries related to timecards, paychecks, benefits, the Justworks product, and other HR related matters. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers, their employees, and their businesses. 

Please note: We are currently hiring for one shift for our Overnight team:  Wednesday to Saturday 9 PM EST - 8 AM EST

If hired, you will be expected to attend mandatory virtual training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule.

Your Success Profile

What You Will Work On

• Manage inbound inquiries from our small business customers’ employees via phone, email, or chat
• Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR
• Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA
• Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
• Maintain product expertise on our software and be the go-to resource for customers 
• Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
• Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience
• Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts
• Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering
• Perform other related duties as assigned

How You Will Do Your Work

As a Customer Support Advocate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
• Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful
• A passion for delighting customers and helping people
• Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
• Proven self-starter, taking ownership and accountability over your work
• Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus
• Spanish language capability, or other second language at business conversation level, a plus
• Experience working remotely required

The base wage range for this remote position is targeted at $24.20 to $26.62 per hour.

#LI-Remote #LI-CC1

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe.

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We're united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you'll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

About the role

We’re looking for a Product Operations Manager who brings product thinking to the internal systems that power our Product organization. This is a highly leveraged, builder-oriented role focused on how work gets done – not just what gets built.

You’ll operate across domains (FinTech, Healthcare, HR Tech), partnering closely with Product, Engineering, Design, and GTM teams to identify where friction exists in how we plan, build, and scale. Rather than managing processes, you’ll design and implement the infrastructure – tooling, workflows, and knowledge systems – that makes great product work repeatable across the organization.

Care is central to how Justworks operates, and here, that extends to how we support our own teams. You’ll help ensure that PMs and cross-functional partners can spend more time on high-judgment work and less on coordination overhead, by building systems that are intuitive, scalable, and increasingly AI-native.

While this role is primarily operational, there will be moments where you step into a PM mindset – particularly when building internal tools and systems. You’ll define problems, design solutions, and iterate based on feedback, just as you would for a customer-facing product – with the product organization itself as your user.

Responsibilities

• Own and evolve the product development lifecycle as a system – using AI to diagnose breakdowns, redesign workflows, and continuously improve how we build
• Build AI-powered workflows that reduce the administrative layer of product work – including spec-to-GTM translation, synthesis of customer signals, QA scenario generation, and automated progress reporting
• Build and maintain the product organization’s knowledge layer and sources of truth – including roadmap data, decision logs, and project status – structured for both human and AI consumption
• Own and evolve the product tooling ecosystem – driving consistency, standardization, and thoughtful adoption across teams
• Drive adoption, enablement, and upskilling across the Product organization – ensuring teams effectively use the systems, tools, and AI workflows you build
• Scale what works – identify high-impact workflows and patterns emerging within teams and turn them into shared standards through tooling, documentation, and enablement
• Own PM hiring infrastructure and product ops metrics – including hiring design and onboarding, and defining and tracking the metrics that inform product leadership decisions

What you'll need

You’re a builder who applies product thinking to internal systems. You’re comfortable working across the Product organization and partnering with leadership to turn fragmented ways of working into scalable, durable infrastructure.

• 5+ years in product operations, product management, strategy/operations, or a related role — with a track record of building systems and tooling, not just managing processes
• Deep fluency with AI as a core part of your workflow — you use it instinctively in your own work and know how to design systems that meaningfully leverage it
• Strong product judgment applied internally — you approach operational problems with the same rigor as customer-facing ones, with a bias toward simple, scalable solutions
• High data fluency — able to define meaningful metrics, instrument systems, and translate insights into action
• Strong systems thinking — you can distinguish between process issues and structural problems, and know when to optimize vs redesign
• Clear, direct communication — able to surface what’s working and what isn’t, and influence across teams, including senior leadership

Nice to have

• Experience building or scaling a product organization’s operating system (e.g., PDLC, knowledge management, tooling, hiring, onboarding)
• Experience in a high-growth environment, ideally within a regulated domain (fintech, healthcare, HR tech)

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $173,300.00 per year.

#LI-RG1

#LI-Hybrid

Who you are

As a Manager, Sales, you are the primary engine of our high-growth Account Executive organization. You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of sales fundamentals, a data-driven coach who lives in the numbers, and a "player-coach" who knows how to move the needle on complex deals. You thrive in the weeds of pipeline mechanics and are obsessed with iterating on processes to drive elite performance. This is the foundational leadership role that prepares you to scale into regional management.

Your Success Profile

The Team Operating System (Meetings & Leadership)

You own the daily and weekly rhythm of your team, ensuring every AE is aligned and empowered:

• Coaching & Performance: Lead high-impact weekly 1:1s with AEs focused on skill development and career progression; deliver rigorous performance reviews and implement development plans with precision.
• Team Alignment: Schedule and lead high-energy team meetings that translate high-level company goals into actionable daily tactics.
• Methodology Mastery: Train your team on the Justworks sales methodology, ensuring every rep is a consultant-level expert in our product suite.

Pipeline Integrity & Execution

You are the "Single Source of Truth" for your team’s funnel and forecasting accuracy:

• Data Rigor & Gong: Use Gong and Salesforce data to diagnose performance gaps, provide real-time coaching, and ensure your team’s activity translates into revenue.
• CRM Excellence: Enforce flawless CRM hygiene; you ensure that stages, close dates, and deal categories are accurate, providing the clean data the Senior Manager needs for regional forecasting.
• Metric Tracking: Proactively track and report on team KPIs, identifying trends before they become problems and iterating on outbound strategies to fuel growth.

Closing & Commercial Excellence

You are the tactical lead ensuring your team wins the "War Room" deals:

• Deal Support: Attach yourself to key opportunities, coaching AEs through the finish line of complex PEO and International negotiations.
• Resource Leverage: Guide your team in effectively utilizing specialists (Underwriting, Finance, Legal) to maximize conversion rates and shorten sales cycles.
• Sales Motivation: Collaborate with leadership to design and execute sales contests and motivational initiatives that drive "Grit" and healthy competition.

Culture & Talent Development

You are the face of Justworks values for our frontline contributors:

• Talent Acquisition: Own the initial stages of the interview loop; hire high-performing salespeople who align with COGIS values and possess the drive to exceed targets.
• Engagement & Culture: Embody company culture daily, maintaining high employee engagement and fostering a supportive, "work hard/play hard" environment.
• DEIB Champion: Act as a strong driver for DEIB initiatives, ensuring diverse perspectives are recruited, heard, and developed within your team.

How You Will Do Your Work

In this role, your foundational knowledge, skills, and personal attributes are anchored in the following:

• Good judgment – the exercise of critical thinking, identifying patterns in team performance, and taking ownership of the outcome.
• Detail-oriented – exercises extreme attention to detail in deal mechanics and data reporting; seeks to understand both the cause and effect of sales cycles.
• Results-driven – consistently achieves revenue targets, even under difficult market circumstances.
• Foundational Sales Knowledge – expert-level mastery of prospecting, cold calling, negotiating, and closing to lead by example.
• Clear communication – the ability to simplify complex HR/Tax concepts for the team and articulate team needs upward to Senior Leadership.

Our Core Values (COGIS):

• Camaraderie, Openness, Grit, Integrity, and Simplicity.

Qualifications

• Experience: Minimum of 3+ years in a sales representative role (Human Capital Management/PEO preferred) and 2+ years of prior management experience.
• Technical Fluency: Proficient in Salesforce, Gong, LinkedIn Sales Navigator, and SalesLoft.
• Leadership: A proven track record of managing a team of at least 4+ people to quota attainment.
• Drive: A "lead-from-the-front" mentality with the ability to dive into a cold call one minute and analyze a performance dashboard the next.

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $155,500.00 - $171,050.00 in our New York City office, and competitive On-Target Earnings, inclusive of incentive compensation, of *$258,100.00 - $281,050.00. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-BF1

Who You Are

You’re a quick learner and can deliver results in accordance with rules and regulations. You catch even the smallest of details and know what they mean for the bigger picture. You’re curious about working with a professional employer organization (PEO) and are confident in your ability to boost operations in this particular space.

As a Health Insurance Underwriting Assistant, you will assist the team of Underwriters with file review and data reconciliation needs, related to prospective customers’ insurance applications. You will be helping others solve problems and will be building something meaningful in an entrepreneurial environment.

Your Success Profile

What You Will Work On

• Review applications and related documentation for acceptability according to underwriting guidelines and determine tasks to be completed before moving forward
• Ensure all required customer documentation is accurate and collected in a timely manner 
• Act as liaison with vendors and internal sales teams through direction of leadership
• Apply principles of logical thinking to define problems, collect data, and create resolutions
• Communicate with company underwriters and internal teams to provide status or additional assistance as needed
• Perform other related duties as assigned

How You Will Do Your Work

As a Health Insurance Underwriting Assistant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum 1 year of experience in a similar role; background in business, finance or economics preferred 
• Demonstrated ability to learn on the fly and apply new information/concepts into practice
• You like working with people and helping others solve problems
• You are flexible and open to changes in processes or teams
• You enjoy fast-paced entrepreneurial environments and want to help build something meaningful

The base wage range for this position based in our Tampa Office is targeted at $26.83 to $29.52 per hour.

#LI-Hybrid #LI-CD1

Who You Are

You have no issue with doing what needs to be done in troubleshooting, addressing, and escalating emerging issues. You’re successful in working independently to meet deadlines, and can also collaborate cross functionally within the organization and with third party partners. You are a champion of analyzing, lateral thinking, and problem solving. 

As the Senior Associate, Financial Benefits - Retirement, you will be responsible for the success of the financial operations as well as support the Retirement program at Justworks.  You will also work closely with Financial Operations Analysts and Product and Engineering teams to improve existing systems.

At Justworks, we’re united by shared goals and shared motivations. These are best summed up in our company values, which are reflected in our product and in our team. Read more here.

We’re helping people by providing them a world class benefits experience.  Our retirement plan is a rapidly growing program  at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our partners, and help make a difference on how our program operates.

Your Success Profile

What You Will Work On

• Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to:
• Oversee and negotiate SOP creation and adherence in conjunction with our partner
• Flag SLA compliance issues and recurring themes with our partner
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Work closely with internal Benefit Specialist team to identify patterns of outreach to improve customer experience
• Share resources such as Confluence pages to the Customer Success team that can clarify SOPs
• Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.)
• Participate in internal and regulatory audits of partners, products, and systems
• Assist Team Lead with new-hire training for the Associates position
• Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes
• Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions
• Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines 
• Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

How You Will Do Your Work

As a Sr. Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

• Minimum of 3 years of work experience in a similar role
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally
• Experience with partnership management
• Experience with Jira and Confluence or similar software
• Ability to work both independently and as a team
• Strong analytical, written and verbal communication skills
• Ability to learn new technologies quickly
• Partnership management experience preferred
• SQL knowledge preferred
• Knowledge of Employer Sponsored Benefit Plans required
• Advanced knowledge of Financial Benefits required
• Experience in 401(k) and knowledge of employer-sponsored benefit plans required
• QKA, RPF certification, or equivalent strongly preferred

The base wage range for this position based in the NYC-metro area is targeted at $75,500.00 to $83,050.00 per year.

The base wage range for this position based outside the NYC-metro area is is targeted at $70,215.00 to $77,236.50 per year.

#LI-Remote #LI-CD1

Who You Are

You are a strategic, entrepreneurial leader with deep experience building partner ecosystems, marketplaces, or platform partnerships from the ground up. You thrive in fast-paced, high-growth environments and excel at connecting product, go-to-market, and partner needs into a cohesive strategy. You have a strong commercial mindset, know how to monetize partner integrations, and understand what it takes to build a scalable marketplace that drives adoption and customer value.

You are both a builder and a leader — capable of shaping long-term marketplace strategy while also rolling up your sleeves to source partners, negotiate deals, and operationalize new motions. You communicate clearly, collaborate cross-functionally, and bring a player/coach approach to building and developing a high-performing team.

As the Director of Marketplace Partnerships, you will co-develop and launch Justworks’ partner marketplace while also overseeing the strategy, performance, and roadmap of existing marketplace partners. You will work closely with Product to shape integration priorities, with Sales and Customer Success to build co-selling motions, and with Marketing to bring marketplace offerings to life. You will own the monetization strategy, partner lifecycle, and team responsible for delivering a world-class partner ecosystem.

Your Success Profile

What You Will Work On

• Co-build and launch Justworks’ partner marketplace in partnership with Product, Sales, Marketing, and Customer Success.
• Define and own the marketplace vision, strategy, and operating model, including integration prioritization, partner segmentation, and ecosystem positioning.
• Monetize marketplace partnerships through pricing models, revenue-share frameworks, value-exchange structures, and commercial agreements.
• Lead, mentor, and scale the team responsible for marketplace partner management, strategy, and day-to-day operations.
• Source, negotiate, and activate new marketplace partners aligned with customer needs and product roadmap priorities.
• Manage the partner lifecycle, including onboarding, enablement, integration success, and ongoing performance management.
• Drive ecosystem engagement by collaborating closely with Product on integration design, GTM requirements, and marketplace capabilities.
• Enable Sales and Customer Success teams to co-sell effectively through training, enablement materials, and repeatable partner workflows.
• Partner with Marketing on co-marketing campaigns, marketplace launches, and customer/partner communications.
• Use data and insights to track marketplace performance, inform marketplace roadmap decisions, and drive continuous optimization.
• Represent Justworks at industry events and partner forums.
• Perform other related duties as assigned.

How You Will Do Your Work

As Director of Marketplace Partnerships, how results are achieved is as important as the outcomes themselves. Your success is grounded in the following competencies:

Core Competencies

• Good Judgement – You evaluate complex partner, product, and commercial decisions thoughtfully and make clear, well-reasoned recommendations.
• Detail-Oriented – You operate with precision, building structured, scalable marketplace processes, documentation, and partner frameworks.
• Product & GTM Acumen – You understand how APIs, integrations, and platform capabilities connect to customer value and go-to-market motions.
• Results-Driven – You deliver measurable marketplace growth, partner engagement, and monetization outcomes while driving team accountability.
• Clear Communication – You effectively articulate marketplace strategy, partner value, and GTM motions across internal and external stakeholders.

Qualifications

Minimum Qualifications

• 10+ years of experience in Marketplace Partnerships, Platform Partnerships, Product Partnerships, Business Development, or related roles.
• Demonstrated experience building or scaling marketplace or ecosystem programs from the ground up.
• Strong understanding of product integrations, APIs, and partner enablement workflows.
• Experience managing and developing high-performing teams.
• Strong commercial, negotiation, and monetization experience.
• Proven track record working cross-functionally with Product, Sales, Marketing, and Engineering.
• Excellent communication and presentation skills.
• Experience operating in fast-paced, data-driven, high-growth tech or SaaS environments.

Preferred Qualifications

• Experience in B2B SaaS, HR tech, benefits, FinTech, or adjacent industries.
• Familiarity with platform business models, marketplace monetization models, or ecosystem design.
• Working knowledge of Salesforce and partner management systems.
• Exposure to technical concepts or comfort working with APIs, integration requirements, or solution architectures.
  
  

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $198,000 - $237,600 in our New York City office. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-KO1

Who you are

As a Manager, Sales, you are the primary engine of our high-growth Account Executive organization. You are a dependable, natural leader who doesn’t just manage a team—you build a winning culture. You are a master of sales fundamentals, a data-driven coach who lives in the numbers, and a "player-coach" who knows how to move the needle on complex deals. You thrive in the weeds of pipeline mechanics and are obsessed with iterating on processes to drive elite performance. This is the foundational leadership role that prepares you to scale into regional management.

Your Success Profile

The Team Operating System (Meetings & Leadership)

You own the daily and weekly rhythm of your team, ensuring every AE is aligned and empowered:

• Coaching & Performance: Lead high-impact weekly 1:1s with AEs focused on skill development and career progression; deliver rigorous performance reviews and implement development plans with precision.
• Team Alignment: Schedule and lead high-energy team meetings that translate high-level company goals into actionable daily tactics.
• Methodology Mastery: Train your team on the Justworks sales methodology, ensuring every rep is a consultant-level expert in our product suite.

Pipeline Integrity & Execution

You are the "Single Source of Truth" for your team’s funnel and forecasting accuracy:

• Data Rigor & Gong: Use Gong and Salesforce data to diagnose performance gaps, provide real-time coaching, and ensure your team’s activity translates into revenue.
• CRM Excellence: Enforce flawless CRM hygiene; you ensure that stages, close dates, and deal categories are accurate, providing the clean data the Senior Manager needs for regional forecasting.
• Metric Tracking: Proactively track and report on team KPIs, identifying trends before they become problems and iterating on outbound strategies to fuel growth.

Closing & Commercial Excellence

You are the tactical lead ensuring your team wins the "War Room" deals:

• Deal Support: Attach yourself to key opportunities, coaching AEs through the finish line of complex PEO and International negotiations.
• Resource Leverage: Guide your team in effectively utilizing specialists (Underwriting, Finance, Legal) to maximize conversion rates and shorten sales cycles.
• Sales Motivation: Collaborate with leadership to design and execute sales contests and motivational initiatives that drive "Grit" and healthy competition.

Culture & Talent Development

You are the face of Justworks values for our frontline contributors:

• Talent Acquisition: Own the initial stages of the interview loop; hire high-performing salespeople who align with COGIS values and possess the drive to exceed targets.
• Engagement & Culture: Embody company culture daily, maintaining high employee engagement and fostering a supportive, "work hard/play hard" environment.
• DEIB Champion: Act as a strong driver for DEIB initiatives, ensuring diverse perspectives are recruited, heard, and developed within your team.

How You Will Do Your Work

In this role, your foundational knowledge, skills, and personal attributes are anchored in the following:

• Good judgment – the exercise of critical thinking, identifying patterns in team performance, and taking ownership of the outcome.
• Detail-oriented – exercises extreme attention to detail in deal mechanics and data reporting; seeks to understand both the cause and effect of sales cycles.
• Results-driven – consistently achieves revenue targets, even under difficult market circumstances.
• Foundational Sales Knowledge – expert-level mastery of prospecting, cold calling, negotiating, and closing to lead by example.
• Clear communication – the ability to simplify complex HR/Tax concepts for the team and articulate team needs upward to Senior Leadership.

Our Core Values (COGIS):

• Camaraderie, Openness, Grit, Integrity, and Simplicity.

Qualifications

• Experience: Minimum of 3+ years in a sales representative role (Human Capital Management/PEO preferred) and 2+ years of prior management experience.
• Technical Fluency: Proficient in Salesforce, Gong, LinkedIn Sales Navigator, and SalesLoft.
• Leadership: A proven track record of managing a team of at least 4+ people to quota attainment.
• Drive: A "lead-from-the-front" mentality with the ability to dive into a cold call one minute and analyze a performance dashboard the next.

#LI-Hybrid #LI-KO1

#LI-Hybrid #LI-BF1

Who You Are

Justworks is seeking a Product Designer to help scale our Benefits experience, contributing to our Benefits team’s mission to provide peace of mind to admins, members, and their families. Justworks’ Benefits team is focused on supporting businesses that would not otherwise have access to enterprise-level benefits. We deliver reliable and compliant access to high-quality health insurance, the ability to save for their financial future, and support during life’s unforeseen events and major milestones.

As a member of the Benefits Experience design team, you will work closely with cross-functional teams delivering the Benefits experience. You will rely on your systems thinking skills and obsession of craft to solve complex design problems and deliver elegant and delightful solutions. 

In this role, you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often, holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail, constantly striving to shape complex, difficult user problems into simple, seamless experiences.

Your Success Profile

What You Will Work On

• Design experiences across the entire product development lifecycle, from discovery to conceptualization to delivery and launch
• Collaborate with other designers, product managers, researchers, marketers, data scientists, and engineers to identify and define design problems
• Conduct and collaborate on user research, testing, and data analysis to understand user behavior and inform design decisions
• Validate design decisions through rapid prototyping and experimentation
• Collaborate closely with engineers to deliver high-quality experiences 
• Help shape our internal design system with consistency and efficiency in mind
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Product Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Results-driven - consistently achieves results, even under difficult circumstances.

Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• 3 years of experience designing web- and mobile-based applications
• Experience designing for complex, content-heavy workflows, preferably in heavily-regulated industries such as healthcare, insurance, benefits, or related domains
• Experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, marketers, data scientists, and others
• A portfolio of professional (non-speculative) design work for real-world applications; and the ability to present your work in the form of case studies articulating the design problem, your process, and the eventual business impact
• Attention to detail, and a refined sense of craft in visual design, typography, and brand expression
• Fluency in Figma

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $160,000.00 per year.

#LI-AJ1

#LI-Hybrid

About Justworks

Justworks is leveling the playing field for all small businesses. We handle the nitty-gritty of payroll, benefits, compliance, and HR, so our customers have more time to learn, grow, and seek something worthwhile. Today, Justworks offices in New York, Toronto, London, Tampa and Mexico City serve more than 12,000 businesses and 200,000 workers around the globe. 

Our mission is to help entrepreneurs and businesses grow with confidence. This means our customers are at the center of everything we do, and working at Justworks is an opportunity to obsess over creating and delivering value that helps millions achieve their dreams.

We’re united by shared goals and motivations, best summed up in our company values, which are reflected in our products and our team.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments).  That will require you to have a keen intuition for customer needs, risk management, and commercialization.  Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience.  You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. 

About the Role / What You’ll Work On

The Lifecycle domain owns the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. Within this domain, the Onboarding mission team plays a vital role in delivering a robust, quick, and accurate setup experience for our customers, ensuring they can focus on what matters most: running their business. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce. 

As a Group Product Manager at Justworks, you’ll lead and advocate for three squads that have full ownership of supporting and running companies that have decided to trust us with their payroll, HR, benefits, and compliance needs. You’ll leverage your relationships and expertise to empower your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance Justworks’ business objectives.

While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization.

Your Success Profile

Responsibilities

• Own and drive the product vision and roadmap for your respective Onboarding teams within the Lifecycle mission, consisting of Company Onboarding, People Onboarding, and Activation squads.
• Align strategy and execution by turning company objectives into actionable team goals and OKRs.
• Partner deeply with Customer Success and Operations leadership to develop a best-in-class experience.
• Ensure products and features are delivered on time, within scope, and with high quality.
• Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities.
• Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout the PDLC.
• Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals.
• Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures.
• Communicate effectively with stakeholders and leadership, providing updates on progress toward onboarding KPIs, risks, and strategic tradeoffs.

How You Will Do Your Work

As a Group Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Minimum of 3 years of product development leadership and 7+ years as a product manager in a modern technology business.
• Track record of transforming manual, operations-heavy workflows into product experiences.
• Experience leading complex, cross-team initiatives from ideation to execution.
• You’ve led technical products and/or have a background in computer science (or similar).
• Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale.
• Proficient with product analytics and experimentation and able to define metrics, design tests, and make decisions with incomplete data.
• High bar for product quality and user experience and skilled at breaking down ambiguous problems and sequencing bets.
• Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs.
• Deep user empathy and a high bar for user experience.
• Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning.
• Experience coaching and mentoring individual contributors to enhance team performance and effectiveness.
• Experience with product-led growth motions and strong partnership with Operations, Sales, and Customer Success teams.
• Experience at high-growth companies is preferred, in a founder or GM capacity is a plus. 
• Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus.

Preferred Qualifications

• • Experience with SQL, data exploration, product analytics tooling (e.g.: Amplitude, Heap), and feature flagging/experimentation.
  • Experience with B2B onboarding or implementation products for a new customer (payroll, benefits, compliance, or similar).
  • Experience in late-stage or mature B2B SaaS a plus.

The base wage range for this position based in our New York City Office is targeted at $210,000.00 to $262,500.00 per year.

Who You Are

Not only do you have the broad, extensive knowledge of core software development technologies, but you also have a high level of empathy and the interpersonal skills to work cross-functionally in an organization. You can grasp and communicate complex concepts to both technical and non-technical audiences. Being able to see the bigger picture, you bring people together to effectively prioritize, craft, and achieve plans. 

As an Engineering Manager at Justworks, you will help build and oversee a team of software engineers as a player-coach. You are responsible for coordinating projects, setting priorities, and motivating engineers to create and maintain features for our customers. The role involves a mix of hands-on coding and a strong technical background, with a passion for mentoring and growing teams.

What You Will Work On

As Engineering Manager for Workforce Payments, you will lead the team that builds the core computation layer powering Justworks’ payroll, money movement, and tax calculation products, ensuring our customers can confidently and accurately pay their workforce.

This team is mission-critical, operating at the heart of our platform's financial accuracy and compliance. You will lead technical decision-making and be expected to take initiative in identifying projects that will enable us to meet key business goals, such as scaling our tax and money movement capabilities, improving the integrity of our financial ledger, and developing robust platform interfaces for payroll data. We’re looking for people who have a passion for solving real-world, complex financial problems and will thrive building a growing team focused on reliability and precision.

• Work with the Engineers, Design, and Product Managers to prioritize, schedule and execute projects so we can quickly develop and ship new features
• Partner with Product to define and execute the team’s long-term strategy and quarterly roadmap, including setting goals and measuring progress/success towards them
• Communicate and coordinate with other teams (inside and outside of engineering) to understand the requirements and opportunities for improvement
• Mentor engineers to help them grow their technical skills by fostering a culture of technical excellence, innovation and continuous learning 
• Provide guidance, both technical and non-technical, to direct reports
• Attract, hire, develop, and retain a high-performing team of engineers
• Help drive sound technical decision-making and lead technical conversations with other teams across Justworks
• Instill a sense of empathy in the team for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
• Perform other related duties as assigned

How You Will Do Your Work

As an Engineering Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 7+ years of experience as a software engineer working on production web applications
• Minimum of 1 year of experience managing a team of engineers
• Demonstrable experience prioritizing, crafting, and achieving plans
• Strong communication skills with ability to grasp and explain complex concepts to both technical and non-technical people
• High levels of empathy and interpersonal skills
• Solid understanding of core web development technologies. i.e. Data structures, data stores, algorithms, distributed systems and common patterns around these frameworks

Technologies Used

• Golang, Ruby on Rails, Javascript, MySQL, Kafka, AWS, Git, Memcache, Redis, ElasticSearch, Docker, Terraform, Kubernetes, CircleCI, DataDog

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $261,500.00 per year.

Who You Are

Not only do you have the broad, extensive knowledge of core software development technologies, but you also have a high level of empathy and the interpersonal skills to work cross-functionally in an organization. You can grasp and communicate complex concepts to both technical and non-technical audiences. Being able to see the bigger picture, you bring people together to effectively prioritize, craft, and achieve plans. 

As an Engineering Manager at Justworks, you will help build and oversee a team of software engineers as a player-coach. You are responsible for coordinating projects, setting priorities, and motivating engineers to create and maintain features for our customers. The role involves a mix of hands-on coding and a strong technical background, with a passion for mentoring and growing teams.

Your Success Profile

What You Will Work On

• Work with the Engineers, Design, and Product Managers to prioritize, schedule and execute projects so we can quickly develop and ship new features
• Partner with Product to define and execute the team’s long-term strategy and quarterly roadmap, including setting goals and measuring progress/success towards them
• Communicate and coordinate with other teams (inside and outside of engineering) to understand the requirements and opportunities for improvement
• Mentor engineers to help them grow their technical skills by fostering a culture of technical excellence, innovation and continuous learning 
• Provide guidance, both technical and non-technical, to direct reports
• Attract, hire, develop, and retain a high-performing team of engineers
• Help drive sound technical decision-making and lead technical conversations with other teams across Justworks
• Instill a sense of empathy in the team for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
• Performs other related duties as assigned

How You Will Do Your Work

As an Engineering Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 7+ years of experience as a software engineer working on production web applications
• Minimum of 1 year of experience managing a team of engineers
• Demonstrable experience prioritizing, crafting, and achieving plans
• Strong communication skills with ability to grasp and explain complex concepts to both technical and non-technical people
• High levels of empathy and interpersonal skills
• Solid understanding of core web development technologies. i.e. Data structures, data stores, algorithms, distributed systems and common patterns around these frameworks

Technologies Used

• Golang, Ruby on Rails, Javascript, MySQL, Kafka, AWS, Git, Memcache, Redis, ElasticSearch, Docker, Terraform, Kubernetes, CircleCI, DataDog

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $261,500.00 per year.

#LI-AJ1

#LI-Hybrid

About the Role

Justworks is seeking a highly analytical and business-minded Financial Analyst, Business Partner to support a broad portfolio across R&D, G&A, Marketing, and new product initiatives. In this role, you will partner closely with leaders across Engineering, Product, Marketing, and Corporate functions to drive financial planning, evaluate investments, and inform strategic decision-making.You will play a key role in supporting both core operations and growth initiatives, helping ensure resources are allocated effectively across product development, marketing investments, and new product expansion. This is a highly visible and collaborative role with exposure to senior stakeholders and evolving business priorities.The ideal candidate is comfortable operating across multiple workstreams, navigating ambiguity, and connecting financial insights to business outcomes. You should be equally strong in analytics and communication, with the ability to translate complex data into clear, actionable insights.

What You'll Do

• Serve as a primary finance partner across R&D (Engineering, Product), G&A functions, Marketing, and new product initiatives
• Support forecasting and analysis of topline and bottom-line performance, including revenue drivers, and operating expenses
• Build and maintain driver-based financial models to evaluate investments across product development, new products, and marketing channels
• Partner with Marketing leadership to evaluate channel performance, customer acquisition costs (CAC), and return on investment, helping optimize spend allocation and growth efficiency
• Partner with stakeholders to assess trade-offs, prioritize investments, and optimize resource allocation across the business
• Assist in developing annual budgets and updating forecasts using real-time performance data, translating insights into clear business recommendations
• Track actuals vs. plan, explain key variances, and provide forward-looking guidance on risks and opportunities
• Define and monitor key performance indicators across product, operational, and marketing performance
• Support new product and international expansion efforts through business case development, scenario modeling, and ongoing performance tracking
• Drive cross-functional alignment by partnering with Product, Marketing, and Data teams to improve measurement frameworks and decision-making
• Support preparation of monthly and quarterly business reviews for senior leadership and the Board of Directors, including clear and concise storytelling of financial and operational performance
• Contribute to ongoing enhancements of financial planning, reporting, and forecasting processes, including adoption of new tools and automation
• Complete ad hoc analyses to support strategic initiatives and leadership requests

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 2–4 years of experience in FP&A, Strategic Finance, or Business Finance roles within a technology or high-growth company
• Bachelor’s degree in Finance, Accounting, Economics, or a related field
• Strong proficiency in Microsoft Excel and Google Sheets, including financial modeling, scenario analysis, and driver-based modeling
• Experience supporting Product, or Engineering functions preferred; experience supporting Marketing, growth, or customer acquisition functions is a strong plus
• Experience supporting new products, zero-to-one initiatives, or ambiguous business areas is highly valued
• Experience with data tools such as SQL and familiarity with BI platforms (e.g., Tableau) is a plus
• Excellent analytical and problem-solving skills with strong attention to detail
• Strong communication and collaboration skills, with the ability to influence non-finance stakeholders through clear insights and storytelling
• A proactive, curious mindset with the ability to manage multiple priorities in a fast-paced environment
• Experience with FP&A and planning tools such as Adaptive Planning, Pigment, Anaplan, or similar platforms
• Familiarity with modern, AI-enabled analytics or finance tools is a plus
• Exposure to international or multi-entity environments is a plus

The base wage range for this position based in our New York City Office is targeted at $122,000.00 - $134,200.00 per year.

#LI-MM3 #LI-Hybrid

Department

Revenue Effectiveness

Who You Are

As a GTM Enablement Manager, you will drive the execution of strategic go-to-market (GTM) plays across Sales, Customer Success, and Partnerships. You will own the creation of field toolkits and the campaign-level activation efforts aligned to key growth priorities (e.g., upsell, retention, and channel motions).

You are a solutions-oriented and agile collaborator who can quickly translate strategic goals into actionable resources for frontline teams. The ideal candidate has a comprehensive understanding of revenue roles, a customer-first mindset, and the ability to leverage data and tools to enhance program impact.

Key Responsibilities

• Strategic Program Design: Critically and strategically design programs that leverage multiple learning modalities—including live training, e-learning, workshops, videos, microlearning (bite-sized modules), and on-the-job resources—while incorporating current trends in enablement and learning design to maximize engagement and retention.
• Field Toolkit Development: Build and maintain practical resources and toolkits, such as scripts, email templates, customer-facing decks, and battlecards, to support the execution of GTM plays.
• Campaign Activation: Plan and lead activation communications to ensure high field engagement and adoption of new strategies.
• Tool and AI Utilization: Act as a subject matter expert on core enablement and revenue tools—including Gong, Salesforce, Salesloft, learning management systems, and other platforms used to deliver, track, and measure enablement. Leverage AI technologies to improve efficiency, personalize learning experiences, and enhance overall program impact.
• Collaboration & Feedback: Work closely with cross-functional partners in Product, Sales, Marketing, and Operations to design programs and establish feedback loops that ensure continuous improvement.
• Data-Informed Decision Making: Analyze program effectiveness based on feedback, metrics, and performance outcomes to iterate and optimize initiatives.

Day-to-Day Tasks

A GTM Enablement Manager's day is hands-on and project-oriented, working closely with cross-functional teams. You will be responsible for transitioning initiatives from planning to execution, with a focus on the tactical aspects of activation.

• Enablement Strategy & Design: Spend significant time shaping enablement programs and frameworks to support GTM plays. This includes aligning with business partners across marketing, product, sales operations, and field teams to ensure strategies translate into actionable execution.
• Content Creation: Build enablement resources to support frontline teams. This could include short presentations, internal communications, field toolkits, microlearning modules, and brief videos to effectively convey key information and drive adoption of GTM plays.
• Tool Utilization: Leverage core enablement tools to create, deliver, and track learning resources. This includes using content platforms (e.g., Spekit, Highspot, Articulate, Synthesia) and learning management systems to organize materials, reviewing call transcripts or performance data to identify trends and knowledge gaps, and applying insights to optimize enablement resources.
• Data Analysis: Pull reports and dashboards to track the performance of initiatives. For example, review adoption metrics, engagement with content in platforms like Highspot or Spekit, or track LMS usage to measure impact and identify areas for improvement.
• Business Partner Communication: Participate in regular meetings with project teams to report progress, flag issues, gather feedback, and ensure alignment across business partners.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• 2-5 years of experience in a GTM, Sales, or Field Enablement role, with a focus on strategy and execution.
• Demonstrated ability to design and deploy GTM plays and field toolkits.
• Strong analytical skills with the ability to measure and report on the impact of enablement efforts.
• Exceptional project management and communication skills, capable of translating strategic goals into actionable plans for frontline teams.
• Familiarity with key metrics related to GTM performance, including campaign adoption, pipeline influence, and revenue impact.
• Proficiency with core enablement and revenue tools, including but not limited to Salesforce, Gong, Salesloft, learning management systems, and content platforms (e.g., Spekit, Highspot, Articulate, Synthesia).

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

#LI-DG2 #LI-Hybrid

Who You Are

You are a motivated, goal-oriented people manager with experience in sales development, outbound prospecting, and early-stage partnership sourcing. You thrive in fast-paced environments and enjoy leading a team that identifies and engages high-quality partners. You combine strong operational discipline with a partnership mindset, understanding how to build early relationships that feed a healthy partnership pipeline across key segments.

You communicate clearly, coach effectively, and bring a structured approach to managing outbound workflows, lead qualification, and performance metrics. You have hands-on experience as an SDR/SDO or Partner Manager and now want to build and lead a small team responsible for sourcing new partners for Justworks’ ecosystem.

As a Partner Acquisition Team Lead, you will oversee the team responsible for finding, vetting, and securing new partnership prospects across brokers, accountants, and business services segments. You will coach your team, refine outbound processes, and ensure strong collaboration with Partnerships leadership to drive quality pipeline creation.

Your Success Profile

What You Will Work On

• Lead, coach, and develop a team of Partner Acquisition Specialists responsible for sourcing and qualifying new partnership opportunities.
• Own KPIs related to outbound activity, partner quality metrics, conversion rates, and partnership pipeline creation.
• Implement repeatable outbound workflows including prospecting, outreach, qualification, and handoff to partnership managers.
• Work closely with Partnerships leadership to align sourcing priorities, partner profiles, and market segmentation across key channels.
• Monitor outbound performance, pipeline health, and quality of partner prospects; drive improvements through coaching and process iteration.
• Support Specialists in outreach strategies, messaging refinement, and effective use of tools for prospecting and partner engagement.
• Collaborate with Marketing to leverage campaigns, content, and lead-generation channels that support partner acquisition.
• Ensure smooth handoff of qualified partnership opportunities to Partner Managers, with clear documentation and context.
• Maintain accurate reporting in Salesforce and related systems to track activity, performance metrics, and partner progression.
• Identify opportunities to refine targeting, build new lists, and optimize outreach methods to improve partner quality and conversion.
• Serve as an escalation point for early partner conversations requiring deeper context or qualification.
• Represent the team in cross-functional meetings, sharing insights and recommendations around partner trends and pipeline performance.

How You Will Do Your Work

As the Manager, Partner Acquisition, how results are achieved is as important as the results themselves. Your effectiveness is rooted in the following competencies:

Core Competencies

• Good Judgement – You prioritize effectively, evaluate partner fit, and guide the team to focus on high-quality prospects.
• Detail-Oriented – You ensure accurate data capture, reliable pipeline reporting, and consistent outbound processes.
• Sales & Partnership Acumen – You understand outbound prospecting, qualification frameworks, engagement strategies, and partnership value drivers.
• Results-Driven – You meet or exceed team KPIs, coach team members to success, and focus on generating high-quality partnership pipeline.
• Clear Communication – You communicate expectations clearly, give constructive feedback, and facilitate strong internal and external alignment.

Qualifications

Minimum Qualifications

• 3–6+ years of experience in Sales Development, Outbound SDR/SDO roles, Partner Acquisition, or Partner Management. 
• Experience leading a team, preferably in a sales development or partnerships environment.
• Direct experience recruiting or managing partners from intro call through contract required.
• Strong outbound prospecting background with success generating qualified leads or partner opportunities.
• Excellent communication, coaching, and training skills.
• Strong organizational skills with the ability to manage team pipelines, activity metrics, and reporting requirements.
• Experience working cross-functionally with Sales, Marketing, or Partnerships teams.
• Proficiency with Salesforce or similar CRM systems.
• Experience in fast-paced, high-growth SaaS or technology environments.

Preferred Qualifications

• Direct experience in partnership sourcing or early-stage partner lifecycle support.
• Familiarity with the broker, accountant, or business services ecosystems.
• Experience with sales engagement or prospecting tools (e.g., Outreach, SalesLoft, Apollo).
• Exposure to partnership qualification models or co-selling workflows.
  
  

This position is paid a base wage plus incentive compensation. The base wage range for this position is targeted at $137,500 - $151,250 in our New York City office. Final offers may vary from those listed. *Incentive compensation is not guaranteed, and earning is subject to the terms and conditions of the applicable incentive compensation plan.

#LI-Hybrid #LI-KO1

Department

Finance

Who You Are

We’re seeking a Director, Corporate Accounting to lead the controllership function at Justworks through our next phase of scale, complexity, and global expansion. In this role, you’ll be responsible for the integrity of our general ledger, the effectiveness of our internal controls, and the accuracy and timeliness of financial data that supports audit, compliance, and internal reporting.

You will oversee global accounting teams and partner closely with key stakeholders across FP&A, Internal Audit, Legal, Product, and Engineering, among others. Your focus will be on building a strong foundation of accounting policies, process integrity, and audit readiness — with a clear mandate to scale these systems in a high-growth, SEC-ready environment.

Your Success Profile

What You Will Work On

Core Controllership & Close

• Own and lead the month-end and quarter-end close process, with accountability for timely, accurate completion across all domestic and international entities through effective team oversight, review, and escalation.

• Set and maintain standards for the global chart of accounts and GL policy framework, ensuring consistency, compliance, and alignment with US GAAP as the business evolves.
  Oversee and review accounting outcomes across key balance sheet areas, including accrued liabilities, payroll, benefits passthroughs, and intercompany activity, ensuring appropriate judgment and documentation are applied.

Operational Accounting (AP, T&E, Cash)

• Provide leadership and direction over the Accounts Payable function, ensuring strong controls, clear ownership, and efficient execution across vendor onboarding, invoice processing, approvals, and payments.

• Establish and enforce corporate T&E policies and spend management practices, partnering with stakeholders to drive compliance, transparency, and operational clarity.

• Oversee daily corporate cash activity and related reconciliations, working closely with Treasury and the accounting team to ensure accuracy, liquidity visibility, and strong control practices.

Audit, Controls & Policy

• Lead and coordinate internal and external audit interactions for controllership-owned areas, ensuring teams are prepared, documentation is complete, and issues are identified and resolved proactively.

• Design, implement, and continuously improve scalable internal controls and approval frameworks across close, AP, and expense processes.

• Own the development and governance of global accounting policies, including review and approval of accounting treatment for new products, cross-border activity, and non-routine transactions.

Team Leadership & Global Coordination

• Directly manage and develop a global accounting team, setting clear expectations around ownership, quality, and accountability.

• Build a culture of excellence grounded in accuracy, judgment, continuous improvement, and professional growth.

• Ensure the team has the structure, tools, and guidance needed to support entity-level closes, intercompany accounting, statutory requirements, and coordination with local advisors.

Cross-Functional & Strategic Partnership

• Serve as the accounting leader and thought partner to FP&A, Tax, Legal, Product, and other stakeholders by proactively assessing and advising on accounting implications of business decisions.

• Partner with Product and Engineering leaders to influence upstream system design and data integrity, improving downstream close quality and audit readiness.

• Support SOX-readiness and control maturity efforts by establishing clear process ownership, review standards, and scalable control documentation.

How You Will Do Your Work

As a Director, Corporate Accounting, how results are achieved is just as important as what is achieved. Your ability to lead and operate effectively at scale will be grounded in the following core competencies:

• Strategic precision – combines exceptional attention to detail with an understanding of the broader business context; ensures accuracy while aligning financial processes and policies with organizational goals and cross-functional needs.
• Ethical leadership – models integrity, transparency, and accountability; sets the tone for financial stewardship and ensures that accounting practices align with both regulatory standards and company values.
• Executive communication – conveys complex financial and operational concepts clearly and credibly across all levels of the organization, adapting communication styles to suit diverse stakeholders, from executive leadership to auditors to business partners.
• Structured analytical thinking – applies a data-driven and systems-oriented mindset to assess and improve financial workflows; anticipates downstream impacts and proactively identifies issues, risks, and opportunities across a fast-moving, high-volume environment.
• Sound judgment and decision-making – exercises professional skepticism, weighs competing priorities and risks, and makes timely, informed decisions; demonstrates ownership and follow-through while fostering a culture of thoughtful accountability.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 12+ years of progressive accounting experience, including 5+ years in a senior leadership or controllership role
• CPA required; public accounting + in-house controllership (ideally in high-growth or global environments) preferred
• Deep knowledge of US GAAP and accounting operations; strong experience in AP, T&E, and cash reconciliations
• Experience leading international teams and multi-entity accounting structures
• Strong systems orientation — NetSuite, FloQast, and experience with close acceleration tools a plus

The base wage range for this position based in our New York City office is targeted at $198,000.00 - $237,600.00 per year.

#LI-DG2 #LI-Hybrid

Who You Are

You are focused on and committed to helping people. You are a customer fanatic with a proven track record of going above and beyond for your customers. You treat others with care and empathy, and assume the best intentions in others. You are a great communicator, being able to simplify complex concepts into clear, easy-to-understand terms. You love to solve problems and figure out how and why things work. You are an analytical, motivated self-starter who thrives in a fast-paced start-up environment. You have the willingness to lean into a challenge and affect change.

Our Customer Support, Payments  team at Justworks is dedicated to helping our customers run their business with confidence. We are the payments and tax experts our customers rely on, and we help our customers pay their people with ease. Our team takes ownership of our customer’s payroll and tax concerns, and we actively drive issues to resolution. In this role you will support our small business customers with inquiries related to payroll, payments, tax, billing, customer retention, company offboarding, and reporting, and contribute to internal discussions regarding product enhancements. We believe a positive team is the strongest unit, and we strive to make ourselves and each other better. This is a fast-paced and challenging role, but also incredibly rewarding due to the positive impact we have on our customers and their businesses.

Please note: We are currently hiring for the shift schedule of Monday- Friday, 11am-8pm EST.

If hired, you will be expected to attend mandatory training [paid] from 9am-6pm EST Monday-Friday for approximately 4 weeks prior to moving over to your shift schedule. 

Your Success Profile

What You Will Work On

• Take ownership of key aspects of our customer’s payroll and money movement, such as: payments, tax relief programs, end of year filings, ACH processing, billing, and additional payments related inquiries
• Explain complicated concepts and compliance related to payroll tasks (final pay terminations, overpayments, manual payments) in simple, user-friendly terms for our customers, providing them with both product and subject matter education
• Provide specialized services to admins including payments issues triaging & support, customer retention, seamless company offboardings, and specialty payments/tax projects and programs
• Gather feedback from at-risk customers to understand their concerns, reasons for potential churn, and areas where we can improve
• Collaborate with our Retention team to share insights and coordinate efforts to retain at-risk customers
• Build mental muscle and become a payroll & payments product expert - you'll be a go to resource for both customers and coworkers 
• Display a high level of professionalism and compassion when working with each account on sensitive matters
• De-escalate and resolve issues with confidence by effectively using resources and platform expertise
• Interact with cross-functional teams to identify areas where we can better serve our customers through product enhancement or process improvement
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback
• Multi-channel support, including phone, email, chat, and video conferencing, to communicate with our customers with a sense of urgency and in alignment with strict deadlines
• Perform other related duties as assigned based on department and/or organizational needs

How You Will Do Your Work

As a Customer Support Specialist, Payments, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.
• Detail - Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 6+ years minimum professional experience in customer service or client-facing role - preferably in B2B SaaS environment or B2B contact center
• 1 year of experience working with payroll concepts and practices
• Prior experience in PEO, payroll, or HR industries a plus
• A track record of operating in a time sensitive or deadline driven environment
• Curiosity and an aptitude for learning new things and understanding how and why things work
• Acute attention to detail
• Strong verbal and written communication skills, with the ability to break down complex concepts into simple terms
• Excellent at time management, organization, and prioritizing tasks
• Experience with Zendesk, JIRA, Talkdesk, Google Suite, Microsoft Office or related tools
• Preferred Payroll industry certification(s): Certified Payroll Professional (CPP) or Fundamentals of Payroll Certification (FPC)
• Spanish language capability, or other second language at business conversation level, a plus

The base wage range for this position based in our New York City Office is targeted at $35.00 to $38.50 per hour.

#LI-Hybrid #LI-CC1

Who You Are

The Incident Communications & Enablement Manager owns how Justworks communicates with customers during high-impact moments; including incidents, outages, and other sensitive issues.

This role is responsible for building and leading a scalable incident communications strategy that ensures our messaging is clear, timely, empathetic, and consistent. You’ll partner closely with Customer Success, Product,Legal, and other cross-functional teams to align on messaging and enable our customer-facing teams to communicate with confidence.

This is a strategic and hands-on role: you’ll design frameworks and governance models while also drafting and delivering communications during live situations.

Your Success Profile

What You Will Work On

Lead Incident Communication Strategy

• Develop and own the framework for how we communicate during customer-impacting events
• Establish clear standards for messaging, tone, timing, and transparency
• Ensure consistent, trusted communication across channels

Drive Messaging & Execution

• Own end to end execution of customer facing communications during incidents and service disruptions
• Create scalable templates, FAQs, and messaging resources
• Partner cross-functionally to ensure accuracy and alignment

Enable Customer-Facing Teams

• Equip Customer Success and Support teams with the tools and guidance needed to communicate effectively
• Build systems that support both scaled updates and personalized outreach
• Contribute to incident retrospectives to continuously improve communication practices

Serve as a Cross-Functional Partner

• Act as the communications lead within incident response efforts
• Collaborate closely with Product, Risk, Legal, QA, and Data teams
• Advise CSO leadership on customer sentiment and communication strategy during high-impact moments

How You Will Do Your Work

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 4–6 years of experience in customer communications, customer experience, enablement, or related fields
• Curiosity-first mindset with a drive to continuously improve how we communicate, operate, and support customers. Always asking how we can make complex moments clearer and more human.
• Demonstrated experience building communication frameworks, workflows, or playbooks
• Exceptional written communication skills, especially in high-stakes or time-sensitive environments
• Strong cross-functional collaboration skills
• Systems thinking mindset with the ability to balance strategy and execution
• Experience supporting incident response or service disruptions is a plus

#LI-Hybrid #LI-KC2

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

Your Success Profile

What You Will Work On

• Manage high-volume privacy operations, including the fulfillment of Data Subject Rights (DSRs), and the execution of Privacy Impact Assessments (PIAs) and Transfer Impact Assessments (TIAs).
• Maintain critical compliance documentation, such as Records of Processing Activities (RoPA) and comprehensive system/asset inventories.
• Assist in privacy remediation efforts, including the drafting and implementation of privacy policies and procedures to ensure robust data management.
• Partner with cross-functional teams to integrate Privacy by Design principles into the product development lifecycle.
• Assist in the implementation, configuration, and technical upkeep of privacy automation tooling.
• Perform other related duties as assigned. 

How You Will Do Your Work

As a Privacy Program Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

• Detail-oriented: You exercise extreme attention to detail; you are thorough, accurate, organized, and seek to understand the technical nuances of data flows.
• Clear communication: You can articulate thoughts and express ideas effectively, particularly when explaining complex requirements to stakeholders.
• Risk assessment: You apply a logical process to identify risk and assist in finding risk-mitigating solutions.
• Manages complexity: You make sense of high-quantity and complex information to effectively solve problems.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Experience: 2–4 years of direct experience in privacy, compliance, risk management, or a closely related field.
• Certifications: Specialized certifications such as the International Association of Privacy Professional (IAPP) CIPP or CIPT are a plus (or a willingness to obtain them).
• Technical Savvy: Comfortable working with automation tools and an ability to manage manual operational workflows.
• Education: A Juris Doctor (JD) or equivalent is not required, but a plus. A strong interest in the intersection of law and technology is essential. 

The base wage range for this position based in our New York City Office is targeted at $109,000 - $119,900 per year.

#LI-Hybrid #LI-SD1

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. 

By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide.

We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. 

About the Role / What You’ll Work On

The Lifecycle domain is responsible for underpinning the end-to-end experience of Justworks’ customers—ensuring that every interaction, from shopping to graduation, is frictionless, straightforward, and deeply trustworthy. We build and scale experiences and services that handle our increasing set of customers and their growing needs across more and more stratified workforces. We succeed when our customers discover and pick the right mix of Justworks products for their individual needs, receive best-in-class support to run their business confidently, and utilize comprehensive tools to manage their workforce.

Within Lifecycle, the Core Services Mission Team manages all company and member data of Justworks’ customers via a number of API endpoints with an emphasis on performance and stability. Core Services are the backbone of many Justworks products and features. As a Product Manager on Core Services, you’ll spend the majority of your time executing against well-defined problem sets. You’ll be in high learning mode, obsessing over the needs of our customers, soaking up how the Justworks Product team conducts its work and be expected to execute on all the basic skills of product management with active coaching from your manager. As you gain a richer understanding of our customers and business model, you’ll be involved in increasingly complicated bodies of work.

Your Success Profile

Responsibilities

• Demonstrate ownership for the products you build and an understanding of shipping services that can perform and scale with Justworks
• Shape the strategy and roadmap for key Core Service components and articulate a compelling vision of business impact to stakeholders across the product and engineering organizations
• Partner deeply with engineering to investigate and prioritize issues/bugs and develop technical knowledge with their guidance
• Actively hone your knowledge of the PDLC, from discovery through delivery and iteration
• Build strong relationships across teams by demonstrating curiosity, empathy, and a commitment to customer-centered partnership
• Contribute to team problem-solving and actively support or facilitate team processes and ceremonies.
• Take on opportunities beyond core responsibilities to support product strategy and drive impact

How You Will Do Your Work

As a Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Customer focus - builds strong customer relationships and delivers customer-centric solutions.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” 

Qualifications

• Minimum of 2 years of product management experience in a modern technology business or equivalent experience in software engineering, data science, or business analytics
• A strong commitment to problem-solving, capable of breaking down complex problems for team execution against business needs
• A willingness to deeply understand the fundamentals of our business model and prioritize your own education and development through interviews with coworkers, customers and prospects 
• Deep user empathy and a high bar for user experience
• Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning
• Strong technical acumen is a plus
• Prior experience working in a highly regulated domain (e.g. fintech or healthcare) is a plus.

The base wage range for this position based in our New York City Office is targeted at $127,000.00 - $160,000.00 per year.

Who You Are

Justworks Customer Service Organization is always recruiting. We believe great leaders make great teams. We are looking for leaders who may fit in various parts of our organization, including Customer Onboarding, Customer Support, Customer Success, and International Support. 

You are a highly adaptable and curious leader with a deep passion for optimizing operational efficiency and delivering exceptional service. You thrive in environments of change, viewing new challenges as opportunities to apply your leadership skills across different functions. You are a metrics-driven and creative problem-solver whose energy inspires those around you. You possess a strong track record of building and managing high-performing teams, serving as a coach and mentor who ensures teams have the tools and clarity to succeed. You are driven to work cross-functionally, connecting departmental goals to larger company initiatives.

Your Success Profile

What You Will Work On

• Lead and Manage Projects/Teams: Lead and support teams and strategic projects within your assigned area, providing coaching and development to team members or frontline managers.
• Drive Operational Excellence: Develop, refine, and implement systems and processes to enhance team efficiency and effectiveness, focusing effort on high-value, high-impact work within the current department.
• Own Key Metrics: Own and track critical performance metrics (e.g., customer satisfaction, quality, and productivity) for the team or project under your direction, translating data into actionable insights.
• Facilitate Alignment & Change: Collaborate actively with Leadership across CSO, Sales, and Product to ensure departmental strategies are aligned with company initiatives and product launches.
• Develop Best Practices: Identify and share best practices gained from one department to apply to others, helping to bridge departmental gaps and simplify complex challenges.

How You Will Do Your Work

As a Manager, your success is anchored in your ability to apply the following core competencies:

• Consultative: Focuses on building relationships, actively listening, and developing solutions through open-ended questions.
• Adaptability: The ability to quickly adjust your approach and actions in response to frequent departmental or project changes.
• Solution-Oriented: Identifies the root cause of a challenge and provides the most effective, scalable solution.
• Taking Responsibility: Accountable, committed, and accepting ownership for all decisions and outcomes within your area.
• Curious: Demonstrates an innate desire to learn, grow, and understand new products, processes, and team dynamics.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 5+ years of customer service leadership/management experience in a fast-paced environment with any of the following team types: onboarding, support, or success
• Proven ability to utilize change management practices to quickly gain buy-in and implement new strategies across teams.
• Prior experience collaborating with diverse cross-functional teams on complex and impactful initiatives.
• Demonstrated ability to implement and integrate technical programs or workflows for non-technical users.
• Strong interest in gaining broad organizational exposure and driving operational change across different business functions.
• Metrics-driven mentality and proven results, with a passion for service excellence.

#LI-Hybrid #LI-KC2

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

Who You Are

The Project Manager on the Risk & Insurance team is tasked with the end-to-end management of projects that impact our customers and overall team related to Risk & Insurance programs at Justworks. The person in this role will drive cross-functional projects that improve the customer experience on Justworks and keep Customer Success, Sales, and Operations informed on the project details.

The Project Manager is the conduit between the functional team and the rest of the organization: they are expected to understand what each department needs in order to execute initiatives, and to communicate those needs to other members of the project team. They are also expected to advocate for those needs to the project team, to set and manage expectations within each department, and to produce deliverables such as training materials, documentation, presentations, and project updates. Success in this role is not just about project completion - it is also about instilling confidence in the rest of the organization and in reflecting on a project’s outcome for future improvements. 

The person in this role will work closely with the other internal-facing teams within CS, Sales and Operations, as well as Enablement, Legal, Finance, and Product teams as appropriate for each project.

Your Success Profile

What You Will Work On

• Manage end-to-end projects: Own and lead cross-functional projects for Risk & Insurance, especially those with discreet timing, deadlines, and launch timeframes that affect customers and employees. Create and update project plans; conduct recurring status meetings and follow up on action items; drive successful completion of projects that align with the strategic objectives of the org.
• Work with stakeholders to determine necessary processes for internal teams and vendors to successfully execute projects - direct/motivate and manage the project team, delegate responsibilities and tasks, and ensure scope/requirements aligns with deliverables.
• Be the primary point of contact for other teams at Justworks during projects and looping in members of CSO, Sales, Operations, ProdEng, Revenue Operations, Marketing, and Legal as needed
• Keep the R&I team and related stakeholders up to date on the status of projects, key decisions, and any changes as they happen.
• Proactively surface risks to the timing and execution of a project, and propose contingency plans. 
• Lead post-mortems to celebrate wins, identify opportunities for future improvement, and learn from our experiences.
• Schedule and lead project team meetings, steering committee meetings and other ad hoc meetings as necessary to discuss the status of the project and proactively surface issues and risks that impact the timing and execution of a project. Know when to propose changing course or propose contingency plans.
• Perform other related duties as assigned

How You Will Do Your Work

As a Project Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3-5 years of professional experience in project management and/or operations role, preferably in the PEO or Insurance space and/or a tech-driven environment
• Strong Writing and Verbal Communication skills
• Experience in tech/SaaS a plus
• Basic Excel and/or SQL knowledge required
• Experience with Confluence, Jira, and/or other project management tools
• Agile, CAPM, or PMP certification preferred

The base wage range for this position based in our Tampa Office is targeted at $101,370.00 to $111,507.00 per year.

#LI-Hybrid #LI-CD1

Who You Are

The Project Manager on the Risk & Insurance team is tasked with the end-to-end management of projects that impact our customers and overall team related to Risk & Insurance programs at Justworks. The person in this role will drive cross-functional projects that improve the customer experience on Justworks and keep Customer Success, Sales, and Operations informed on the project details.

The Project Manager is the conduit between the functional team and the rest of the organization: they are expected to understand what each department needs in order to execute initiatives, and to communicate those needs to other members of the project team. They are also expected to advocate for those needs to the project team, to set and manage expectations within each department, and to produce deliverables such as training materials, documentation, presentations, and project updates. Success in this role is not just about project completion - it is also about instilling confidence in the rest of the organization and in reflecting on a project’s outcome for future improvements. 

The person in this role will work closely with the other internal-facing teams within CS, Sales and Operations, as well as Enablement, Legal, Finance, and Product teams as appropriate for each project.

Your Success Profile

What You Will Work On

• Manage end-to-end projects: Own and lead cross-functional projects for Risk & Insurance, especially those with discreet timing, deadlines, and launch timeframes that affect customers and employees. Create and update project plans; conduct recurring status meetings and follow up on action items; drive successful completion of projects that align with the strategic objectives of the org.
• Work with stakeholders to determine necessary processes for internal teams and vendors to successfully execute projects - direct/motivate and manage the project team, delegate responsibilities and tasks, and ensure scope/requirements aligns with deliverables.
• Be the primary point of contact for other teams at Justworks during projects and looping in members of CSO, Sales, Operations, ProdEng, Revenue Operations, Marketing, and Legal as needed
• Keep the R&I team and related stakeholders up to date on the status of projects, key decisions, and any changes as they happen.
• Proactively surface risks to the timing and execution of a project, and propose contingency plans. 
• Lead post-mortems to celebrate wins, identify opportunities for future improvement, and learn from our experiences.
• Schedule and lead project team meetings, steering committee meetings and other ad hoc meetings as necessary to discuss the status of the project and proactively surface issues and risks that impact the timing and execution of a project. Know when to propose changing course or propose contingency plans.
• Perform other related duties as assigned

How You Will Do Your Work

As a Project Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3-5 years of professional experience in project management and/or operations role, preferably in the PEO or Insurance space and/or a tech-driven environment
• Strong Writing and Verbal Communication skills
• Experience in tech/SaaS a plus
• Basic Excel and/or SQL knowledge required
• Experience with Confluence, Jira, and/or other project management tools
• Agile, CAPM, or PMP certification preferred

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

#LI-Hybrid #LI-CD1

Who You Are

At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate content designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.

As a Content Designer, you will work closely with cross-functional partners to design and deliver the Justworks experience. In this role, you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often, holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail, constantly striving to shape complex, difficult user problems into simple, seamless experiences.

Your Success Profile

What You Will Work On

• Design experiences across the entire product development lifecycle, from discovery to conceptualization to delivery and launch; ensure that content is woven seamlessly into the user experience, enhancing every interaction
• Write, edit, and test clear cross-channel communications to guide our customers and the user experience. This includes product flows, transactional emails, terminology, and other content needs across Justworks products.
• Collaborate with other designers, product managers, researchers, marketers, data scientists, and engineers to identify, define, and solve design problems
• Conduct and collaborate on user research, testing, and data analysis to understand user behavior and inform design decisions, ensuring that every word and interaction is purposeful and impactful.
• Validate design decisions through rapid prototyping and experimentation
• Help shape our internal content patterns with consistency and efficiency in mind
• Perform other related responsibilities as needed based on department and/or organizational needs.

How You Will Do Your Work

As a Content Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 3-5 years of relevant experience in ux writing or content design
• A curious & relentless problem-solver, with keen attention to detail
• A fierce advocate for users and their experience who is passionate about the role content plays in the overall product experience
• A writer, with a passion for crafting clear, accurate and concise messages
• Ability to operate like a design business leader–understanding that designers solve business problems through the lens of design. 
• Ability to breakdown and simplify complex concepts into easy-to-understand messages
• Systems thinker, creating content with consistency and scale in mind
• Highly collaborate with an eagerness to learn
• Knowledge of SaAS and/or HRIS space, preferred

The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $160,000.00 per year.

#LI-Hybrid #LI-DW1