Justworks
Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits, automated payroll, HR tools, and compliance support— all in one place.
We're building a world in which starting, running, and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment, build something meaningful, and have fun while doing it, join us.
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Experience Design Manager, Internal Experiences
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Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are
You are a thoughtful, experienced design leader with a passion for crafting impactful user experiences.
A designer to the core, you understand that experience goes beyond interface, and that design value lies in the resulting decisions. You design integrated systems, from digital products to operational workflows and organizational structures.
You excel at finding hidden insights and patterns across organizational siloes, using design practice to translate thinking into conceptual models that align and spur action. Relationships are key; you are exceptionally collaborative, an outstanding communicator, presenter, and facilitator.
You thrive on complex challenges with diverse stakeholders, synthesizing competing inputs into actionable design direction, and guiding junior designers to simple, elegant solutions. A collaborative systems thinker, you ensure experiences are user-centered, resilient, and aligned with business needs.
As a designer, you are strategic, leveraging data and insights to inform and track team progress toward business goals, collaborating enthusiastically with partners and leadership.
As a manager, you are an empathetic listener, giving and receiving honest, thoughtful feedback. You set high standards, fostering a growth mindset, creating psychological safety, and making space for reflection and proactive learning.
As a leader, you are a strong communicator and storyteller, adapting your approach and forming strong partnerships across the organization by finding common ground.
About the Role
Justworks is seeking an Experience Design Manager to lead the Internal Experiences Design team. This team is responsible for the user experiences that bridge our product and our service together.
You will manage a team of 4 Product Designers focused on delivering seamless, scalable, and compliant experiences. This role requires deep collaboration with peers in Engineering, Product Management, Data and Compliance, as well as close partnership with stakeholders in Operations, Customer Success, Sales, Finance, and Underwriting.
You will contribute to design work as a player-coach, while also growing your team’s capabilities and influence. You’ll help ensure that Justworks’ financial tools reduce friction, support smart decision-making, and deliver reliable, compliant outcomes for small businesses and their teams.
Your Success Profile
What You Will Work On
- Lead and mentor a team of 4 Experience Designers, guiding both their craft and career development.
- Collaborate with Product and Engineering leaders to define product direction, strategy, and roadmaps.
- Align your team’s efforts to business goals, regulatory requirements, and Justworks' customers.
- Build strong, collaborative working relationships across divisions, levels and functions; partner with peers in Experience Design as well as leaders across Engineering, Product Management, Marketing, Operations, Support, and Sales to ensure end-to-end service delivery.
- Advocate for Justworks users and champion operational simplicity across all touchpoints; balancing UX concerns with business goals, technological constraints, and broader company strategy.
- Partner with Experience Design leadership to scale design practices, foster cross-domain cohesion, and support a thriving team culture.
- Support hiring and talent development with an emphasis on equity, diversity, and inclusion.
- Contribute to team rituals, learning opportunities, and community-building efforts across Experience Design.
How You Will Do Your Work
As an Expereince Design Manager at Justworks, success is measured by how results are achieved as much as by the outcomes themselves. Your approach will be grounded in:
- Customer Focus: Deep empathy for financial administrators and employees, designing with trust, clarity, and precision.
- Strategic Systems Thinking: Connecting payroll, tax, time, and payments into coherent, efficient workflows.
- Collaboration & Facilitation: Leading teams through discovery, alignment, and delivery in cross-functional settings.
- Craft & Quality: Ensuring work meets high standards for usability, compliance, and visual design excellence.
- Adaptability: Leading through ambiguity and evolving priorities, with resilience and composure.
As a Justworks people manager, you will also:
- Build an effective & diverse team: Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals.
- Develop talent: Develops people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations.
- Cultivate innovation: Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team.
- Direct work: Provides direction, delegating and removing obstacles to get work done.
- Ensure accountability: Hold yourself and others accountable to meet commitments.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- You have 7+ years of applicable experience designing services and software experiences, with some experience in B2B SaaS, fintech, or regulated domains (e.g. HR, payroll, tax).
- 2+ years managing or directing the work of designers, with a proven ability to coach and develop talent.
- Demonstrated experience co-leading cross-functional teams through ambiguity to deliver user-centered outcomes.
- Strong portfolio of work that includes design leadership on complex operational workflows; and the ability to present your work in the form of case studies articulating the design problem, your leadership, and the eventual business impact.
- Attention to detail, and a refined sense of craft in interface design, interaction, and systems thinking.
- Deep understanding of how qualitative and quantitative research can inform design decisions.
- Fluency in design tools including Figma
- Commitment to accessibility, inclusion, and scalable design systems.
The base wage range for this position based in our New York City Office is targeted at $190,000.00 to $241,500.00 per year.
#LI-Hybrid
#LI-AJ1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Ready to apply?
Apply to Justworks
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are
Justworks is seeking a Product Designer to help scale our Benefits experience, contributing to our Benefits team’s mission to provide peace of mind to admins, members, and their families. Justworks’ Benefits team is focused on supporting businesses that would not otherwise have access to enterprise-level benefits. We deliver reliable and compliant access to high-quality health insurance, the ability to save for their financial future, and support during life’s unforeseen events and major milestones.
As a member of the Benefits Experience design team, you will work closely with cross-functional teams delivering the Benefits experience. You will rely on your systems thinking skills and obsession of craft to solve complex design problems and deliver elegant and delightful solutions.
In this role, you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often, holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail, constantly striving to shape complex, difficult user problems into simple, seamless experiences.
Your Success Profile
What You Will Work On
- Design experiences across the entire product development lifecycle, from discovery to conceptualization to delivery and launch
- Collaborate with other designers, product managers, researchers, marketers, data scientists, and engineers to identify and define design problems
- Conduct and collaborate on user research, testing, and data analysis to understand user behavior and inform design decisions
- Validate design decisions through rapid prototyping and experimentation
- Collaborate closely with engineers to deliver high-quality experiences
- Help shape our internal design system with consistency and efficiency in mind
- Perform other related responsibilities as needed based on department and/or organizational needs.
How You Will Do Your Work
As a Product Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
Customer focus - builds strong customer relationships and delivers customer-centric solutions.
Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Results-driven - consistently achieves results, even under difficult circumstances.
Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
In addition, all Justworkers focus on aligning their behaviors to our core values:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- 3 years of experience designing web- and mobile-based applications
- Experience designing for complex, content-heavy workflows, preferably in heavily-regulated industries such as healthcare, insurance, benefits, or related domains
- Experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, marketers, data scientists, and others
- A portfolio of professional (non-speculative) design work for real-world applications; and the ability to present your work in the form of case studies articulating the design problem, your process, and the eventual business impact
- Attention to detail, and a refined sense of craft in visual design, typography, and brand expression
- Fluency in Figma
The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $160,000.00 per year.
#LI-AJ1
#LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Ready to apply?
Apply to Justworks
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are
At Justworks, we’re on a mission to support and empower small and medium-sized businesses by providing a simple and friendly platform, expert support, and access to vital benefits. We believe that great design is at the heart of this mission and we’re looking for a curious, empathetic, and passionate content designer to join our Experience Design Team. This is an exciting opportunity to craft content that is not only engaging and effective but also integral to the overall user experience.
As a Content Designer, you will work closely with cross-functional partners to design and deliver the Justworks experience. In this role, you will apply your passion for tackling complex design problems with a focus on our customers’ needs. You are a versatile designer who steps back to analyze complex workflows and also dives into the details of interactions and user interface. You share early and often, holding nothing precious and collaborating with other designers to establish a world-class user experience for our customers across the Justworks product suite. You balance systems-level thinking with an eye for detail, constantly striving to shape complex, difficult user problems into simple, seamless experiences.
Your Success Profile
What You Will Work On
- Design experiences across the entire product development lifecycle, from discovery to conceptualization to delivery and launch; ensure that content is woven seamlessly into the user experience, enhancing every interaction
- Write, edit, and test clear cross-channel communications to guide our customers and the user experience. This includes product flows, transactional emails, terminology, and other content needs across Justworks products.
- Collaborate with other designers, product managers, researchers, marketers, data scientists, and engineers to identify, define, and solve design problems
- Conduct and collaborate on user research, testing, and data analysis to understand user behavior and inform design decisions, ensuring that every word and interaction is purposeful and impactful.
- Validate design decisions through rapid prototyping and experimentation
- Help shape our internal content patterns with consistency and efficiency in mind
- Perform other related responsibilities as needed based on department and/or organizational needs.
How You Will Do Your Work
As a Content Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions.
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
- Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Results-driven - consistently achieves results, even under difficult circumstances.
- Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- 3-5 years of relevant experience in ux writing or content design
- A curious & relentless problem-solver, with keen attention to detail
- A fierce advocate for users and their experience who is passionate about the role content plays in the overall product experience
- A writer, with a passion for crafting clear, accurate and concise messages
- Ability to operate like a design business leader–understanding that designers solve business problems through the lens of design.
- Ability to breakdown and simplify complex concepts into easy-to-understand messages
- Systems thinker, creating content with consistency and scale in mind
- Highly collaborate with an eagerness to learn
- Knowledge of SaAS and/or HRIS space, preferred
The base wage range for this position based in our New York City Office is targeted at $127,000.00 to $160,000.00 per year.
#LI-Hybrid #LI-DW1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Ready to apply?
Apply to Justworks