About the team

With so many people using Roku’s products globally, we’ve become well-known for products that “just work” right out of the box and integrate almost by magic.  That doesn’t happen by accident, which is why we are committed to making sure our products aren’t just intuitive; they’re obvious.  To support that commitment, the Roku’s Automation support and Tools team focuses on providing innovative and impactful tools that improve efficiency, enhance productivity of all engineering to test Roku products, from industry’s most reliable streaming media platform to smart home products that seamlessly integrate with Roku entertainment OS for a great connected home user experience. We accomplish this using state of the art technology and engineering to make it happen, with consideration for the customer as the centre of all that we do.

Roku’s embedded software automation and tools team has an excellent opportunity for a Senior Software Engineer with strong experience in building automation framework and tools for embedded devices. The role involves developing and maintaining software and tools that help various internal teams to test and manage Roku’s products. Working closely with internal stakeholders to enhance existing automation toolset with new capabilities and advanced features that empower all engineering and accelerate validation efforts for SW releases. 

About the role

You will work cross-functionally with various engineering teams, using your automation tooling expertise to help both firmware developers and QA to create and deliver the highest quality products that provide valuable end-user feedback to improve customer experience. This position requires Python expertise with strong experience using web frameworks, excellent debugging, written, and organizational skills. You will be joining a talented, high-performance team of developers with a history of delivery. We are looking for someone who can help us maintain this pace and continue delivering high quality as we grow. 

We are looking for a keen problem solver and a self-motivated individual with excellent communication and collaborative skills who is eager to learn and grow in the consumer electronics space. As an engineer on the team, you will require the skills and confidence to undertake the challenges of working in a fast-paced environment, frequently be taken out of your comfort zone, and relish getting your hands dirty working with user-facing products. 

What you will be doing:

• Develop and release new E2E automation support and tools 
• Debug issues to improve the quality of automated test tools and frameworks 
• Conduct code reviews to improve code quality and optimization 
• Promote coding conventions and standards for code re-usability and cleanliness 
• Document feature guides, identify and formulate user requirements, and define product behavior 
• Support and maintain existing automation tools and technology 
• Mentor less experienced engineers and drive automation development 
• Assist in monitoring and maintenance of critical systems 
• Champion the adoption of AI tools and technologies to enhance automation capabilities and team productivity. 
• Review and provide technical feedback on design documents and high-level architecture diagrams across multiple tools and teams, with a focus on evaluating design trade-offs, scalability, maintainability, and alignment with overall system architecture. 

We're excited if you have:

• 10+ years of hands-on experience with automation systems 
• 10+ years of programming experience, preferably with Python 
• Bachelor’s degree in computer science or related field 
• Proficient in Linux, Python-based test automation frameworks, and tools using REST APIs 
• Hands-on experience in development/integration of E2E test automation frameworks and tools for embedded software devices 
• Proficient use of AI tools and technologies with a proven track record as a promoter and advocate for AI adoption in software development and testing automation. 
• Agentic workflow familiarity: Working knowledge of multi-step AI orchestration frameworks and the practical use of AI agents to support and streamline day-to-day development workflows. 
• Experienced in developing and maintaining web-based tools using JavaScript and React/Next.js 
• Experience with DevOps and continuous integration tools (Jenkins, GitLab CI, Docker, and Kubernetes) 
• Experience with CI/CD pipeline development and deployment via AWS or GCP cloud technologies 
• Experience with unit testing frameworks – pytest/pyunit and Cypress for UI testing 
• Experience developing web applications using Flask, FastAPI, Django, and Nginx 
• Knowledge in using AI for increasing test automation coverage and productivity 
• Experience with retail Consumer Electronic (CE) devices, ideally in the Over The Top (OTT) streaming domain 
• Expert problem-solving and technical troubleshooting skills 
• Ability to learn new technologies quickly 
• A self-directed professional able to work independently 
• Ability to work through ambiguous requirements and be flexible/adaptable to change 
• Comfortable and experienced working with cross-functional peers and internal stakeholders across European and US time zones 
• Excellent communication and collaborative skills 

Additional nice to have skills: 

• Previous experience with Non-Functional Testing (Performance Testing, Stress Testing) 
• Knowledge of network technologies and libraries such as TCP/IP and HTTP 
• Experience with database technologies (MySQL, PostgreSQL, MongoDB, Redis) for test data management 
• Familiarity with monitoring and observability tools (Grafana, Prometheus, ELK stack, Datadog) 
• Knowledge of streaming protocols and technologies (HLS, DASH, RTMP, WebRTC) 
• Experience with API testing tools (Postman, REST Assured, GraphQL) 
• Understanding of security testing principles and tools (OWASP, penetration testing) 
• Experience with mobile testing frameworks and cross-platform testing 
• Familiarity with test reporting and analytics platforms (Allure, TestRail, ReportPortal) 
• Experience with infrastructure as code (Terraform, Ansible, CloudFormation) 
• Knowledge of machine learning concepts for test optimization and predictive analysis 
• Familiarity with Agile/Scrum methodologies and project management tools (Jira, Confluence) 
• Basic understanding of hardware debugging tools and techniques for embedded systems 

#LI-AB3

#LI-GL1

About the role

Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television and streaming media around the world, continued success depends on experienced embedded software engineers like you joining the Roku OS Streaming Media team.

In this role, you will be part of the team that's responsible for Roku’s Media engine, implementing new features and designing algorithms that deliver flawless video playback to all our users. This includes optimizing network interactions between our players and CDN, implementing adaptive streaming stacks, integrating DRM systems, and developing tools to monitor performance.  

The features and performance improvements you implement directly impact millions of users every day. This is a great role for an experienced professional with innovative ideas for complex problems and the ability to translate them into ultra-reliable software. 

For California Only - The estimated annual salary for this position is between $197,900 - $270,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

What you'll be doing

• Extend Roku's player feature set to support new business opportunities and the latest multimedia specifications
• Continuously improve playback on Roku devices, and deliver our users a world-class player experience under all operating conditions
• Work independently and in small groups to deliver new features and functionality on-time
• Demonstrate excellence in C++ & Python development and deliver high-performance, ultra-reliable software
• Demonstrate impeccable software design skills, make extensive changes to an existing C++ code base that are modular and easy to maintain
• Demonstrate the ability to dig deep to find solutions to tough problems affecting our users 

We're excited if you have

• 2 – 5 years of relevant software development experience
• Bachelor’s or master’s in computer science or equivalent engineering experience.
• Extensive programming experience with C++ and Python
• Proven track record of success with embedded system development projects and Linux operating systems.
• Deep understanding of multi-threaded development and concurrency management.
• Experience in API design and developing portable code.
• Been able to accurately estimate software tasks and work to schedule.
• Architected, implemented, and tested systems for performance & low resource consumption.
• A good understanding of open source development
• A familiarity with AI/ML and LLM technologies.
• Experience with other consumer electronics OS’es (e.g. Android, FreeRTOS)
• Knowledge of TCP/IP, TLS, HTTP, DRM technologies like PlayReady, Widevine and streaming protocols such as WebRTC, HLS, and/or DASH is important.
• Experience working with video (H.264, H.265, AV1) & audio (aac, ac3) codecs. 

#LI-SR2

See yourself at Twilio

Join the team as our next Technical Support Engineer 2 (APJ) on Twilio’s Voice, Platform Application & Segment teams

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

This role reports to a Manager, Technical Support, who will be based in our Bengaluru office.  This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts. 

This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. 
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. 
• Review internal knowledge to stay current on industry shifts and standards. 
• Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.  
• This position will also require supporting our customers on holidays to ensure that our customer’s needs are met

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2+ years of Technical Support Experience or similar relevant experience
• Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
• A good understanding of Object-Oriented Programming (OOP) concepts
• Basic understanding of SQL and query-writing skills 
• Good understanding of APIs, HTTP Protocol, and RESTful services
• Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. 
• Experience troubleshooting SIP, VoIP, and IP telephony issues.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. 
• Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
• Excellent written and verbal communication skills.

Desired:

• Understanding of WebRTC is a plus.
• Experience working collaboratively with team members in different geographic locations and time zones.
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Ability to influence and build effective working relationships with all levels of the organization.
• Interest in utilizing customer feedback to identify and drive improvements in our products.

Location

 This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Software Engineer II – Android 

As a Software Engineer II, you will work with a team of mobile developers building the Alarm.com Android application used by millions of customers every day to secure and manage their homes and businesses. Our mobile team works on the full spectrum of features including real-time video streaming, IoT device controls, security system management, and smart home automation. 

As a Software Engineer II, you will have opportunities to work across various technical areas of our mobile platform. Typical projects will involve diverse technologies like Kotlin, Jetpack Compose, Android media frameworks for video streaming, and backend API integrations. Strong problem-solving skills and the ability to self-learn are must-have attributes. You must be able to communicate well within a team environment and work independently on self-directed tasks. 

Very few companies innovate and develop across such a broad range of technologies as Alarm.com. This position is ideal for the candidate who seeks a collaborative, people-first company culture where one can work closely with smart and highly productive people across wireless, software, and hardware/device technologies to develop outstanding consumer products. 

WHAT'S IN IT FOR YOU? 

• Collaborate with outstanding people: We have a strong focus on teamwork, and we work to create a collaborative and welcoming environment that enables our teams to excel. 
• Make an immediate impact: You can expect to be given real responsibility for bringing new mobile features to millions of users. You will be empowered to perform as soon as you join the team! 
• Work with the latest technologies: You'll gain exposure to cutting-edge mobile and IoT technology. Our tech stack includes Kotlin, Jetpack Compose, Android SDK, Coroutines/Flow, and integration with our backend services. 
• Be Empowered: We don't want to micro-manage you. We barely want to tell you what to do. We want you to own features and bring your experience to make those products best in class. 
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events. 
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week. 

WHAT CAN YOU DO FOR ALARM.COM? 

• Develop Android features for our flagship mobile application used by millions of customers. 
• Take part in the entire project life cycle, from requirements development to deployment, with lots of cross-team collaboration with iOS engineers, backend teams, QA, and product managers. 
• Design and implement real-time video streaming features using Android media frameworks, including HLS/RTSP protocols. 
• Build responsive, performant UIs following Material Design guidelines and modern Android best practices. 
• Engage in the research, evaluation, and application of new Android technologies and methodologies to solve challenging project goals. 
• Exercise good judgment. Know when to work quickly, and when to build a robust solution. 
• Bring your ideas! We want our engineers to collaborate on product development, not blindly build to a spec. 
• Other duties as assigned 

WHAT DO YOU NEED? 

We are seeking someone who has: 

• Bachelor’s degree in Computer Science, Computer Engineering, a related field, or equivalent work experience 
• 2+ years of professional Android development experience 
• Strong proficiency in Kotlin (Java experience is a plus) 
• Experience with Android Studio, Android SDK, and modern architecture patterns (MVVM, MVI, MVP) 
• Experience with RESTful APIs, JSON parsing, and backend service integration 
• Understanding of asynchronous programming using Coroutines and Flow 
• Experience with version control (Git) and collaborative development workflows 
• Strong communication skills and ability to work in cross-functional teams 
• Experience leveraging AI/ML technologies in mobile applications

WE WOULD LOVE IT IF YOU HAVE SOME OF THE BELOW (BUT IT IS FINE IF YOU DON'T): 

• Video streaming experience using MediaCodec, HLS/RTSP/WebRTC protocols, or custom media implementations 
• Experience with Jetpack Compose for modern declarative UI development 
• Knowledge of Android Jetpack components such as ViewModel, WorkManager, DataStore 
• Knowledge of Android NDK/JNI for native code integration
• Familiarity with reactive programming patterns using Kotlin Flow 
• Experience with Gradle, modular app architecture, and dependency management 
• Understanding of mobile security best practices (encryption, secure storage, authentication) 
• Experience with CI/CD pipelines for Android applications
• Knowledge of mobile analytics and crash reporting tools (Firebase, Crashlytics, Sentry) 
• Experience working with the broader Android ecosystem including Wear OS, Android TV, or app widgets 
• Experience with iOS development, including Swift, SwiftUI, Objective C, and Xcode 

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
• Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people.

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment.

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.

#LI-KM1

JR105857

What you’ll do

As a Senior Software Engineer on the Capture team, you will play a critical role in building and evolving systems that ingest and process communication data across telephony and modern meeting platforms such as Zoom, Microsoft Teams, Webex, and Google Meet. You will design and develop systems that capture, process, and prepare audio and video streams for downstream analysis, enabling new product capabilities within the Pindrop platform. This role requires strong experience with real-time media systems, and a focus on building scalable, high-performance, and reliable solutions.

More specifically, you will:

• Design, develop, test, and maintain complex software systems that ingest and process real-time and recorded audio/video streams. Build and evolve scalable media pipelines that are reliable, performant, and optimized for low-latency processing within the Pindrop platform.
• Provide technical leadership and guidance to junior engineers and the development team, including code reviews, architecture decisions, and mentoring. 
• Contribute to the architecture of distributed systems that support high-throughput media ingestion and processing, ensuring scalability, fault tolerance, and maintainability. Help define patterns for real-time and asynchronous media workflows.
• Analyze and solve complex technical problems, and make recommendations for improvements and optimizations.
• Implement and advocate for best practices in testing and quality assurance, including unit testing, integration testing, and automated testing.
• Participate in code reviews and provide constructive feedback to ensure code quality and consistency.
• Stay current with emerging technologies, tools, and programming languages and apply them where relevant to improve software development processes.
• Ensure software adheres to security standards and compliance requirements, addressing vulnerabilities and potential risks.

Who you are

• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic and believe that you can make a problem into a solution,
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed.
• You take accountability, do the things you say you’ll do, under-promise and over-deliver.
• You are a strong problem-solver with excellent analytical skills.
• You are an owner and enjoy taking on project leadership as well as mentorship.
• You are a strong verbal and written communicator. 

Your skill-set

• Experience with real-time communication systems, including VoIP, SIP, RTP, or WebRTC.
• Experience working with audio and/or video processing pipelines, codecs, or streaming technologies.
• Experience building and operating micro-services and REST/gRPC APIs.
• Familiarity with observability tooling (metrics, logging, tracing) and debugging distributed systems.
• Experience with security best practices and compliance requirements in cloud environments.
• Experience with Infrastructure as Code (Terraform/CDK) and DevOps practices, including hands-on experience with CI/CD pipelines (Jenkins/GitHub Actions) and managing applications in Kubernetes.

What’s in it for you

• High-Impact Mission: Build Pindrop's "front door"—the real-time ingestion layer for audio/video data from global providers.
• Defend Against GenAI: Provide the critical data flow for our deepfake detection engines, protecting billions of interactions for the world's top institutions.
• Elite Tech Challenges: Solve complex scaling puzzles (SIPREC, Amazon Connect, Audiohook) alongside world-class AI and security minds.
• Pindrop Culture: Thrive in a remote-first environment with a focus on innovation.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success.
• Remote-first environment - giving you flexibility and autonomy in how you structure your day.
• While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success.
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind.
• Paid Parental Leave - Including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work.
• Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs.
• Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.

This position will be posted for 30 days after 05/05/26
#LI-Remote

PROGRAMMATION OU DEVELOPPEMENT - UNREAL ENGINE

Ce que nous faisons

Les projets propulsés par Unreal Engine demeurent à la fine pointe du divertissement en temps réel depuis plus de 20 ans. Notre équipe d’experts en matière de programmation innove constamment afin d’améliorer les outils et la technologie conçus pour donner des moyens incroyables aux développeurs de contenu à l’échelle de la planète.

Ce que vous ferez

En tant que programmeur principal au sein de l’équipe des services multimédias, vous assurerez la direction technique de la plateforme permettant les communications vocales en temps réel à très grande échelle sur Fortnite et dans l’écosystème d’Epic Games. Vous contribuerez à définir l’orientation technique des produits d’Epic basés sur WebRTC et mettrez en œuvre des fonctionnalités, de la conception à la livraison finale.

Ce dont vous serez responsable

• Travailler à l’intégration de WebRTC auprès des différentes équipes d’Epic Games, assurer la conception et participer activement à la mise en œuvre de nouvelles fonctionnalités
• Concevoir, développer et améliorer continuellement notre infrastructure client et serveur WebRTC sur toutes les plateformes
• Rechercher et évaluer de nouvelles technologies afin de stimuler l’innovation au sein des services de communication en temps réel
• Gérer les échéanciers, résoudre les obstacles techniques et livrer les projets avec une grande autonomie

Ce que nous recherchons

• Excellente maîtrise du langage C++ et une solide expérience des systèmes où la performance est essentielle
• Compréhension approfondie des concepts de signalisation, des protocoles et de la structure technique de WebRTC
• Expérience confirmée dans le débogage et l’optimisation de piles WebRTC à grande échelle
• Expérience dans la conception et la maintenance d’API C pour une distribution multiplateforme étendue
• Connaissance des systèmes de compilation comme GN et Ninja
• Capacité démontrée à prendre en charge et à livrer de manière autonome des projets de programmation complexes à long terme
• Excellentes aptitudes en communication et une solide expérience en coordination inter-équipes et en prise de décisions techniques
• Expérience en leadership est un atout

Avantages

Nous payons l’entièreté des primes (100 %) associées aux avantages sociaux, tant pour les employés que pour les personnes à charge, et proposons une couverture supplémentaire pour les soins médicaux, dentaires et de la vue, les maladies graves, la télémédecine, l’assurance-vie, l’assurance en cas de décès ou de mutilation par accident et l’assurance invalidité de longue durée. Nous offrons également une indemnité hebdomadaire (invalidité de courte durée) et un régime d’épargne-retraite avec cotisation concurrentielle de la part de l’employeur. En plus du programme d’aide aux employés, nous proposons un programme étoffé de bien-être mental par l’entremise de Modern Health, un organisme qui fournit gratuitement des services de thérapie et d’encadrement aux employés et aux personnes à charge.

PROGRAMMING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of programming experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale.  You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.

In this role, you will

• Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
• Design, develop, and continuously improve our WebRTC client and server stack across platforms 
• Investigate and evaluate new technologies to drive innovation in real-time communication services
• Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy

What we're looking for

• Highly proficient in C++, with a strong command of performance-critical systems
• Deep understanding of WebRTC signalling concepts, protocols, and architecture
• Proven experience in debugging and optimizing WebRTC stacks at scale
• Experience designing and maintaining C APIs for broad platform distribution
• Familiarity with build systems like GN and Ninja
• Demonstrated ability to independently own and deliver complex, long-horizon programming projects
• Strong communication with a track record of cross-team alignment and technical decision-making
• Leadership experience is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

See yourself at Twilio

Join the team as our next Presales Engineer for our Twilio Communications EMEA team.

About the job

The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.

Responsibilities

In this role, you’ll:

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.

• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
• Backend (Java, C#, Node.js, Python or PHP)
• Web (JS, React)
• Experience with designing and consuming REST APIs

Desired: 

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies 
• Additional language speaker a plus, specifically French or Hebrew 

Location 

This role will be remote and based in the UK. 

Travel

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 6+ years of software development experience
• 3+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

See yourself at Twilio

Join the team as Twilio’s next Senior Software Engineer.

About the job

This position is needed to design, build, and optimize the core signalling infrastructure that powers real-time video communications for our customers. You will play a key role in ensuring high performance, reliability, and scalability of our video platform, enabling seamless and secure video experiences.

Responsibilities

In this role, you’ll:

• Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g., WebRTC, SIP, RTCP/RTP) in a highly scalable distributed system.
• Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences.
• Ensure secure transmission and compliance with industry best practices (e.g., end-to-end encryption, privacy standards).
• Contribute to architectural decisions and code reviews, mentoring junior engineers as needed.
• Stay current with advancements in real-time communications and video technologies.
• Diagnose and resolve signalling and media operational issues, with opportunities to enhance existing troubleshooting processes and tools; build tools and analytics for call quality and debugging (e.g., log analysis, packet traces).
• Participate in the refinement of the team's ticket backlog, estimating work and follow Agile ceremonies. 

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in Java.
• Experience with complex distributed systems or real time systems
• Experience working in the cloud, AWS, Google, Azure
• Experience with multi-threading, concurrency and asynchronous software development
• Bachelors in Computer Science or equivalent experience
• Support Video services as a part of on-call duties

Desired:

• Bonus points for experience with one of the following technologies: Rust/C++,  WebRTC, Gstreamer.

Location

This role will be remote, and based in Ireland.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

About the Role:

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 8+ years of software development experience
• 5+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

#LI-CK1

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer.

About the job

The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.
This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs.

Responsibilities

In this role, you’ll:

• • Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success. 
  • Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.
  • Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology. 
  • Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges. 
  • Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products 
  • Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Native and business fluency in English & Japanese (speaking and writing) is desired to work with the English & Japanese speaking customers. 
• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer 
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success. 
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience. 
• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products  
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
  • Backend (Java, C#, Node.js, Python or PHP)
  • Web (JS, React)
  • Experience with designing and consuming REST APIs

Desired:

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android.
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform. 
• Experience with sales methodologies

Location

This role will be remote, and based in Japan.

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

PROGRAMMING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of programming experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale.  You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.

In this role, you will

• Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
• Design, develop, and continuously improve our WebRTC client and server stack across platforms 
• Investigate and evaluate new technologies to drive innovation in real-time communication services
• Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy

What we're looking for

• Highly proficient in C++, with a strong command of performance-critical systems
• Deep understanding of WebRTC signalling concepts, protocols, and architecture
• Proven experience in debugging and optimizing WebRTC stacks at scale
• Experience designing and maintaining C APIs for broad platform distribution
• Familiarity with build systems like GN and Ninja
• Demonstrated ability to independently own and deliver complex, long-horizon programming projects
• Strong communication with a track record of cross-team alignment and technical decision-making
• Leadership experience is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager 

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.  As a designated TAM you will be supporting customers during Central hours (9am to 6pm CT) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

• Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
• Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of relevant experience
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
• Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
• High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
• Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. 
• Have an inquisitive mind to understand how things work
• Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Excellence in task prioritization and evaluation of situational urgency.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
• Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
• Experience in managing dedicated customer accounts.

Desired:

• Understanding of Telecoms and VOIP including WebRTC and SIP 

Location 

This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

PROGRAMMING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of programming experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale. You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.

In this role, you will

• Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
• Design, develop, and continuously improve our WebRTC client and server stack across platforms 
• Investigate and evaluate new technologies to drive innovation in real-time communication services
• Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy

What we're looking for

• Highly proficient in C++, with a strong command of performance-critical systems
• Deep understanding of WebRTC signalling concepts, protocols, and architecture
• Proven experience in debugging and optimizing WebRTC stacks at scale
• Experience designing and maintaining C APIs for broad platform distribution
• Familiarity with build systems like GN and Ninja
• Demonstrated ability to independently own and deliver complex, long-horizon programming projects
• Strong communication with a track record of cross-team alignment and technical decision-making
• Leadership experience is a plus

This role is open to multiple locations in North America (including CA, NYC, & WA).

Pay Transparency Information

The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).

ENGINEERING - UNREAL ENGINE

What We Do

Unreal-powered projects have been on the bleeding edge of real-time entertainment for over 20 years. Our team of engineering experts are always innovating to improve the tools and technology that empower content developers worldwide.

What You'll Do

As a Principal Software Programmer of the Media Services team, you'll provide technical leadership for the platform powering real-time voice communication across Fortnite and the Epic Games ecosystem at massive scale. You'll help set the technical direction for Epic's WebRTC-based products and implement features from design through final delivery.

In this role, you will

• Work on the WebRTC integration across different Epic Games teams, design and hands-on implementation of new features
• Architect, develop, and continuously improve our WebRTC client and server stack across platforms
• Investigate and evaluate new technologies to drive innovation in real-time communication services
• Drive timelines, resolve technical blockers, and deliver with a high degree of autonomy

What we're looking for

• Highly proficient in C++, with a strong command of performance-critical systems
• Deep understanding of WebRTC signalling concepts, protocols, and architecture
• Proven experience in debugging and optimizing WebRTC stacks at scale
• Experience designing and maintaining C APIs for broad platform distribution
• Familiarity with build systems like GN and Ninja
• Demonstrated ability to independently own and deliver complex, long-horizon engineering projects
• Strong communication with a track record of cross-team alignment and technical decision-making
• Leadership experience is a plus

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 2

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2-4 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

See yourself at Twilio

Join the team as Twilio’s next Technical Support Engineer 3

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction

Responsibilities

In this role, you’ll:

• Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
• Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
• Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. 
• Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role
• Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
• Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
• Mentor or provide training to other team members in case management best practices.
• Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.
• Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations
• Active participant in process improvement initiatives

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5-7 years of experience
• Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
• Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java 
• API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks 
• Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
• Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
• Fluency in English (verbal, comprehension, listening, and writing)
• Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
• Ability to diplomatically address customer concerns and provide feedback

Desired:

• Bachelor's Degree or equivalent certifications and work experience
• Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
• Basic case management experience/skills
• Strong problem-solving skills and critical thinking

Location

This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

To complement our rapid growth, we are actively sourcing for an experienced Senior Telecom Engineer to join our cloud operations organization on a full-time basis. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP.
This position is based anywhere in the UK.

Key Responsibilities

• Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues;
• Assist int the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports;
• Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s Analyze history of telecommunication related incidents and perform preventive measures;
• Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and customer/vendor service quality;
• Provide root-cause analyses on service outages;
• Respond to Telecom alerts and alarms and provide corrective actions in coordination with the Network Operations Center;
• Create technical documentation and call flow drawings as needed Manage Telecommunications Service Provider & Vendors Implement hardware and software deployments on the telephony network as required;
• Deploy new services including interop testing with telecom carriers and customers;
• Provide emergency assistance and technical recovery in the event of an emergency situation affecting the availability and/or service quality of the network;
• Participate in on-call emergency rotation.

Requirements

• 3-5 years of telecom engineer experience with VoIP/SIP voice applications.
• Must have a detailed, working and theoretical knowledge of voice and data communications, including traditional switching, signaling and routing systems to include SIP, TCP/IP, MPLS etc.
• Experience with ribbon SBCs and PSX.
• Working knowledge of VoIP principles, protocols and CODECs such as H.248, SIP, G.711, G.729, WebRTC, MPLS, VPN, UDP, RTP, MTP etc.
• Knowledge of SIP call routing, Least Cost Routing, Security Controls (TLS, IPSEC, ACLs) with Session Border Controllers.
• Knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
• Experience with International Routing including ITFS, iDID’s and local termination policies Ability to build, interop and maintain direct connect SIP Trunks to customers and carriers.
• Review, Assess, Critique and Implement Telecom Architecture design changes in Lab and Production environments.
• Excellent organizational and follow-through skill sets are essential.
• Ability to document, troubleshoot and resolve a multifaceted and complex Global voice network.
• Maintain the telephony environment to assure delivery of Cloud applications, voice and customer connectivity and availability to target 99.99% SLA.
• Experience with Softswitch, Session Border Controllers (preferably Sonus/Ribbon, Audio Codes), SIP proxies, Media Servers (preferably AudioCodes IPM-6310 and FreeSWITCH).
• In depth knowledge of Wireshark, Empirix or other network protocol analyzers Ability to capture and analyze RTP streams as related to voice quality traditional KPI’s such as MOS, Jitter, Latency, Packets Loss.
• Ability to execute and use intermediate level Linux/Unix system administrator commands.
• Excellent working knowledge of telecommunications, maintenance processes and systems.
• Proven ability to resolve complex issues in an efficient and timely manner and provide clients with consultative explanations and advice.
• Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly.
• Excellent verbal and written communication skills are required Excellent documentation skills are required.

About the Role

Together AI is building the best inference infrastructure for voice applications. Our Voice AI platform powers production-grade, real-time voice agents and applications — serving speech-to-text and text-to-speech models with best-in-class latency and reliability.

We're looking for a Senior Platform Engineer to own the API and infrastructure layer for voice workloads. You'll build the real-time WebSocket and HTTP APIs that developers use to ship voice experiences, design autoscaling for latency-sensitive streaming workloads, and ensure our multi-provider voice platform is reliable enough for production voice agents handling millions of calls.

This is a foundational hire on a small, high-impact team. Voice APIs have fundamentally different infrastructure requirements than text-based inference — bidirectional audio streaming, stateful connections, tight latency SLOs, and complex multi-model routing. You'll define how developers interact with Together's voice platform as we grow from early customers to the default infrastructure for voice AI.

• Own the real-time API layer (WebSocket + HTTP streaming) that powers Together's voice platform.
• Design autoscaling and orchestration for voice workloads running on tens of thousands of GPUs.
• Build the developer experience — APIs, observability, and tooling — for a fast-growing product area.
• Work with production voice customers (contact centers, AI agents, communication platforms) to ship what they actually need.
• Join a small, early-stage team with outsized impact on a new product line.

Responsibilities

• Build and harden real-time WebSocket and HTTP streaming APIs for STT and TTS — including connection lifecycle management, backpressure, error handling, and reconnection, at the reliability bar needed for production voice agents.
• Design and ship autoscaling for voice model endpoints that handles bursty, real-time traffic patterns — accounting for concurrent connection limits, streaming state, and hard latency ceilings.
• Implement voice-specific API features: word-level alignment, speaker diarization in realtime, audio format flexibility (g711/mulaw for telephony, PCM, WebRTC formats), pronunciation controls, and multi-context WebSocket support.
• Build voice-specific observability — latency breakdowns, audio quality signals, and dashboards that help both the team and customers debug issues.
• Own multi-model normalization across our model partners (Cartesia, Deepgram, Rime, and others), ensuring consistent API behavior regardless of the underlying provider.
• Collaborate with the ML engineering side of the team on the interface between the API layer and the model serving stack, ensuring latency and reliability requirements are met end-to-end.
• Contribute to developer experience — API design, documentation, integration cookbooks, playground and showcasing how best-in-class voice agents are built.
• Lay the groundwork for multiple new products down the line.

Requirements

• 5+ years of experience building large-scale, real-time distributed systems and API services.
• Deep expertise in real-time streaming infrastructure — WebSocket server architecture, Server-Sent Events, bidirectional streaming, connection multiplexing, and stateful protocol design.
• Expert-level programming in TypeScript and Python; experience with Rust is a plus.
• Strong distributed systems fundamentals: load balancing, autoscaling, rate limiting, and traffic shaping for latency-sensitive workloads.
• Experience with Kubernetes — including custom autoscalers, resource management, and health checking for stateful services.
• Strong product sense — you care about API ergonomics and think about what developers building voice apps actually need.
• Comfort working on a small, early-stage team where you'll wear multiple hats and move fast.
• Experience with audio or media protocols (WebRTC, g711, PCM encoding) is a strong plus.
• Familiarity with ML model serving infrastructure and how inference engines work is a plus — you'll interface with the serving layer regularly.
• Full-stack experience (React, Next.js) is a nice-to-have for contributing to developer-facing tooling.
• Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.

About Together AI

Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers and engineers in our journey in building the next generation AI infrastructure.

Compensation

We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $200,000 - $260,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge.

Equal Opportunity

Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.

Please see our privacy policy at https://www.together.ai/privacy  

About the Role

As a Senior Test Engineer, you will be responsible for validating the functional reliability and performance of our connected camera fleet across the entire hardware-to-cloud ecosystem.

As a part of the Camera Quality & Test Engineering Team, you will execute a hybrid validation strategy that combines rigorous system-level exploratory testing with the development of automated test scripts. You will spend your time interacting directly with physical camera hardware in the lab, reproducing complex field edge-cases, capturing system logs, and writing code to automate regression suites within our Hardware-in-the-Loop (HIL) infrastructure.

What You'll Do

System-Level & Exploratory Testing

• Execute structured system validation test plans for release candidates to ensure core firmware functionality, network resilience, and seamless cloud connectivity.
• Perform augmented and exploratory testing on new camera features, focusing on hardware-software integration (e.g., offline storage retention, streaming latency, image quality adjustments under varying lighting).
• Run repeated stress and longevity tests to identify memory leaks, thermal bottlenecks, and overall system degradation over time.

Automated Test Development

• Write, maintain, and execute automated test scripts (primarily in Python) to run against physical hardware in our test lab.
• Automate critical regression test cases to increase coverage and reduce manual testing cycles for weekly/monthly firmware OTA releases.
• Help maintain the physical test infrastructure, ensuring network switches, relay boards, and devices under test (DUTs) are properly configured.

Issue Reproduction & Hardware Debugging

• Triage escalated field bugs from customer support. Physically recreate environmental or network edge cases (e.g., PoE power drops, high packet loss) in the lab to reproduce the issue.
• Extract and analyze low-level device logs (via SSH, serial console, or cloud telemetry) to provide firmware developers with clear, actionable root-cause data.
• Track and verify bug fixes through the issue management system, ensuring regressions are caught before deployment.

Performance & Telemetry Monitoring

• Monitor device telemetry during release candidate testing to track CPU usage, memory consumption, and boot times.
• Compare system performance metrics against baseline data to catch degradations before they reach our enterprise customers.

What You Bring

• Experience: 2–4+ years of System Test, Validation, or Automation experience focused specifically on embedded systems, IoT devices, or consumer hardware products.
• Coding Proficiency: Solid scripting skills in Python. You should be able to write scripts to interact with internal APIs, parse serial log files, and control lab equipment.
• Embedded/Linux Skills: Comfortable navigating Embedded Linux environments via CLI. Familiar with basic shell scripting and standard Linux debugging tools.
• Networking Knowledge: Practical understanding of network protocols (TCP/IP, DHCP, DNS, PoE) and how to test device behavior under poor network conditions.
• Hardware Troubleshooting: Hands-on experience working with physical devices. Comfortable using serial debug cables, multimeters, and configuring managed network switches.
• Communication: Ability to write highly detailed, step-by-step reproduction reports and communicate technical issues effectively to firmware developers.
• Must be willing and able to work onsite five days per week.

Nice-to-Haves:

• Experience testing video streaming products or familiarity with video protocols (RTSP, WebRTC, H.264/H.265).
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions) and how automated HIL tests integrate into the build process.
• Basic understanding of camera hardware concepts (image sensors, ISP pipelines, auto-focus, auto-exposure).

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information 

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

About the Role

We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio.  And we have a lot more to build.
We consider our team a startup within a startup, with a large amount of ownership and autonomy. You’ll be working alongside a dynamic team of firmware, backend, and frontend engineers to develop this product line.

What You'll Do

• Excited by new products, startups, and delivering real customer value
• You develop a vision for the future, and set the technical architecture for an entire product line
• You think about delivering best-in-class products and experiences - not features
• You can take a less-than-fully-fleshed-out product idea and drive it to completion
• Self-motivated problem solver: At Verkada, you will tackle large, complex problems with no clear answers.
• Teach and learn: You will learn new technologies while being entrusted with the technical ownership of major systems, and we hope to learn something from you in turn.
• Growth mindset: As a fast-growing startup, every day brings new challenges and opportunities for growth, and we want you to grow with us!

What You Bring

• BS or a graduate degree in Computer Science, Maths, Engineering, or science
• 10+ years of experience working on Linux development as a Software Engineer.
• Proficient in C/C++
• Familiar with Linux servers, Linux device drivers, Linux kernel patches, secure operating systems and security focused programming.
• Preferred experience working with embedded Linux, cameras, and audio systems
• Bash scripting experience
• Experience with Yocto
• Familiarity with Secure Boot
• Familiarity with Go and Python.
• Familiarity with WebRTC
• Experience working with Distributed Systems
• Understanding of HTTP and practical debugging techniques
• Must be willing and able to work onsite five days per week
• Must be willing to travel internationally 2x a year

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information 

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

About the Role

Verkada is the leading cloud-managed physical security platform, uniting hardware, software, and AI to deliver enterprise-scale security and insights. At the core of our mission is video—powering everything from real-time monitoring to historical playback for tens of thousands of organizations worldwide.

The Streaming team owns the full-stack infrastructure powering the video experience for over 1.4M Verkada cameras. We take on complex streaming challenges to deliver live and recorded video with unmatched speed, reliability, and security. By continually advancing our technology, we ensure that every frame—whether live or months old—is always available instantly, seamlessly, and securely.

As a Software Engineer on the Video Streaming team, your work will directly shape how millions of people rely on video every day to stay safe. You’ll own and optimize streaming experience on the Android app, while delivering industry-leading reliability and security.

As an Android Engineer (Video Streaming), you will play a critical role in building, optimizing, and scaling high-quality video playback experiences on Android devices. This includes achieving sub-second latency for live video, improving playback load times, optimizing memory and CPU/GPU utilization. 

What You'll Do

• Enhance the streaming experience on our Android app by delivering low-latency live video and ultra-fast load times. You’ll do this across a wide range of devices and network conditions.
• Collaborate with backend and streaming infrastructure teams to integrate APIs and deliver end-to-end video solutions.
• Implement and optimize video streaming protocols (HLS, DASH, RTSP, WebRTC, etc.) for low-latency, high-quality playback using adaptive bitrate streaming algorithms.
• Work with hardware-accelerated decoders (MediaCodec, ExoPlayer) to deliver smooth and efficient performance across various media formats (images, audio and video).
• Stay current with the latest in Android media APIs, streaming protocols, and device capabilities.
• Collaborate cross-functionally with product and design to ensure a playback experience that’s consistent with other platforms and other video applications.

What You Bring

• BS/MS in Computer Science or a related field.
• 4+ years of professional experience in Android development (Kotlin/Java).
• Deep understanding of ExoPlayer, MediaCodec and Android Media APIs.
• Familiarity with video streaming protocols (HLS, DASH, RTSP, WebRTC) and audio, video and image codecs like H.264, HEVC, HEIF and AAC.
• Strong grasp of performance optimization on mobile devices (memory, CPU, GPU, battery) and networking protocols like TCP, UDP and QUIC.
• Bonus: hands-on experience with optimizing latency, startup time (TTFF) and video quality
• Must be willing and able to work onsite five days per week

Why Join Us

• Opportunity to own end-to-end Android video streaming experiences and tackle cutting-edge problems like low latency streaming.
• Collaborate with top-tier engineers and see your work make an immediate impact on products trusted by thousands of organizations worldwide.
• Join a company with proven product–market fit—enjoy the speed, ownership, and impact of a startup, with the stability of a healthy, scaling business.
• Grow a career at a place that values innovation, technical excellence, and end-to-end ownership.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information 

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

About the Role

Verkada is the leading cloud-managed physical security platform, uniting hardware, software, and AI to deliver enterprise-scale security and insights. At the core of our mission is video—powering everything from real-time monitoring to historical playback for tens of thousands of organizations worldwide.

The Streaming team owns the full-stack infrastructure powering the video experience for over 1.4M Verkada cameras. We take on complex streaming challenges to deliver live and recorded video with unmatched speed, reliability, and security. By continually advancing our technology, we ensure that every frame—whether live or months old—is always available instantly, seamlessly, and securely.

As a Software Engineer on the Video Streaming team, your work will directly shape how millions of people rely on video every day to stay safe. You’ll own and optimize streaming experience on the Android app, while delivering industry-leading reliability and security.

As an Android Engineer (Video Streaming), you will play a critical role in building, optimizing, and scaling high-quality video playback experiences on Android devices. This includes achieving sub-second latency for live video, improving playback load times, optimizing memory and CPU/GPU utilization. 

What You'll Do

• Enhance the streaming experience on our Android app by delivering low-latency live video and ultra-fast load times. You’ll do this across a wide range of devices and network conditions.
• Collaborate with backend and streaming infrastructure teams to integrate APIs and deliver end-to-end video solutions.
• Implement and optimize video streaming protocols (HLS, DASH, RTSP, WebRTC, etc.) for low-latency, high-quality playback using adaptive bitrate streaming algorithms.
• Work with hardware-accelerated decoders (MediaCodec, ExoPlayer) to deliver smooth and efficient performance across various media formats (images, audio and video).
• Stay current with the latest in Android media APIs, streaming protocols, and device capabilities.
• Collaborate cross-functionally with product and design to ensure a playback experience that’s consistent with other platforms and other video applications.

What You Bring

• BS/MS in Computer Science or a related field.
• 4+ years of professional experience in Android development (Kotlin/Java).
• Deep understanding of ExoPlayer, MediaCodec and Android Media APIs.
• Familiarity with video streaming protocols (HLS, DASH, RTSP, WebRTC) and audio, video and image codecs like H.264, HEVC, HEIF and AAC.
• Strong grasp of performance optimization on mobile devices (memory, CPU, GPU, battery) and networking protocols like TCP, UDP and QUIC.
• Bonus: hands-on experience with optimizing latency, startup time (TTFF) and video quality
• Must be willing and able to work onsite five days per week

Why Join Us

• Opportunity to own end-to-end Android video streaming experiences and tackle cutting-edge problems like low latency streaming.
• Collaborate with top-tier engineers and see your work make an immediate impact on products trusted by thousands of organizations worldwide.
• Join a company with proven product–market fit—enjoy the speed, ownership, and impact of a startup, with the stability of a healthy, scaling business.
• Grow a career at a place that values innovation, technical excellence, and end-to-end ownership.

US Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Fertility Stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information 

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Your role
As a Sr. Software Engineer on the Tel Core team, you are the steward of our media engine’s evolution. You will bridge the gap between high-level product goals and technical execution, ensuring our telephony stack remains resilient as we scale. You’ll mentor peers and shape the long-term roadmap while fostering a culture of engineering excellence. Your success is defined by the seamless, high-quality audio experience of millions of users.

This position reports to an Engineering Manager in the Telephony Core team and has the opportunity to be based in either Vancouver or Kitchener, Canada locations 

We don’t mind if you come from a different engineering background or haven’t worked in real-time media before. Just be excited to learn, to contribute to the team, and to build a fast, reliable, elegant product that delights our customers.

What you’ll do

• Maintain and modernize the real-time services that run on the Telephony Engines. Architect backend libraries and APIs to integrate with the broader Telephony Platform.
• Build and optimize low-latency media pipelines for voice and video—tuning codecs, RTP flows, and congestion-control behavior to deliver consistently clear conversations over unreliable networks.
• Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using Telephony Engine logs, PCAPs, observability tools, and data-driven experimentation.
• Run load, failover, and regression tests on Telephony Engines and backend services to validate scalability, resilience, and capacity limits
• Partner with Tel Cloud, Tel Edge, Calling, and AI teams to design end-to-end call flows and integrations
• Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and driving follow-ups that continuously make the platform safer and easier to operate.
• Shape the Tel Core roadmap by turning broad epics into clear designs and mentoring other engineers.

Skills you’ll bring 

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5+ years of software engineering experience, including owning substantial production backend systems in a SaaS or real‑time communications environment.
• Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality.
• Deep expertise in C/C++ and Python.
• Experience with (or strong interest in learning) SIP, WebRTC, RTP/RTCP, DTLS/SRTP, and media codec negotiation in a production setting.
• Experience troubleshooting and improving real‑time media quality (e.g., jitter, packet loss, choppy audio, codec issues) is a strong plus.
• Comfortable working on KTLO (bugs, refactors, upgrades) as well as strategic roadmap items, and using data to prioritize impact.
• A deep understanding of reliability engineering, including the ability to build observability into services, eliminate performance bottlenecks, and manage the lifecycle of safe software releases.
• A strong sense of urgency, personal agency, and customer empathy.
• Passion for data driven decisions, building resilient systems, and solving classes of problems.

Our tech stack

• C, C++, Python, Go, Lua.
• Kubernetes, Redis, ElasticSearch, BigQuery.
• Google Cloud Platform: Cloud Run, GKE, Datastore, Pub/Sub.

Available Locations: Austin, TX

In this role, you’ll help us build Cloudflare Browser Isolation, a secure remote browsing platform that protects users from security threats on the Internet. As an engineer on the Browser Isolation team, you will focus on designing, building, and scaling our Chromium-based distributed browsing engine. You will also contribute to the control plane that enables distributed Chromium-based browsers to deliver low-latency remote browsing for our users at scale across our global anycast network. You will solve problems of massive scale and significance, shaping the future of secure web browsing on the Internet.

Technologies we use:

• Our client is written in WebAssembly, Typescript, and WebGL
• Our remote streaming technology is based on WebRTC and Skia (read our blog to learn more)
• Our remote browser is based on Chromium and developed in C++
• For our orchestration layer we use Nomad, Consul, Cloudflare Workers, Go and Typescript

Examples of desirable skills, knowledge and experience

Members of the Browser Isolation team contribute to all areas of the product. These include everything from making patches to Chromium, orchestrating tasks at the edge, and working on our build infrastructure. We’re looking for motivated engineers who are excited to work broadly across our technology and service stack.

• 3+ years of relevant experience required.
• Experience coding in multiple programming languages s.a. C++, Go and Typescript.
• Familiarity with Linux/UNIX systems.
• Debugging across multiple distributed services.
• Solid foundation in computer science, with strong competencies in algorithms, data structures, software design, and building large, distributed systems.
• Ability to work under ambiguity and solve difficult problems.

Bonus Points

• Experience working in low-latency real time environments such as video streaming, game engine architecture, high frequency trading, etc. 
• Experience with on-call and incident mitigation.
• Experience with workload and container orchestration systems such as Nomad, Consul or Kubernetes.
• Knowledge of logging, metrics, billing, and health check systems for large-scale distributed infrastructure.
• Ability to effectively navigate, understand, and contribute to large codebases.

About Axon 911 

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives.

Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience.

You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also broader teams such as Product, Marketing, Development and Engineering teams.

What You’ll Do

Deployment Expertise:

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.

911 Systems Technical Depth:

• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.

Customer Relations:

• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.

Process Improvement:

• Continuously improve our deployment processes and documentation to ensure efficiency and scalability.

Collaboration:

• Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
• Maintain strong communication with leadership and stakeholders.

What You Bring

• Bachelor's degree in a technical field (or equivalent experience)
• At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel up to 50% of the time

Nice-to-Haves:

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)

Work Location

This role is fully remote within the United States with up to 50% travel for customer meetings, training sessions, and industry events.

Benefits that Benefit You 

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency: 

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $88,200.00 - $135,240.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

So, what’s the role all about?

NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.  A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations.

How will you make an impact?  

• Proactively identifying and addressing our customer's technical needs and objections to drive new sales, and existing account expansion.
• Actively learning and mastering the NICE software portfolio at an intermediate level, in order to creatively apply our technology to help our customers achieve their business goals.
• Critically evaluating the technical sustainability of each new sales opportunity or Request for Proposal, ensuring that our contractual obligations to each new customer are accurate, and can be delivered in a timely manner.
• Helping facilitate a smooth transition from pre-sales to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience.
• Protecting NICE from projects where technical challenges outweigh the value of a technically problematic opportunity, and long-term partnership.
• Assisting our Sales team through preparation and delivery of business discussions, technical presentations, and product demonstrations, by carefully mapping customer business requirements to effective value driven technical solutions leveraging the NICE software portfolio.
• Proactively identifying customer needs through a technical benefits assessment, carefully building the business value of the solution, in order to assist with overcoming potential objections to proposed technical solutions.
• Meeting with our prospective customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and helping prospective customers envision the benefits that can be realized through an advanced contact center deployment with NICE.
• Gathering valuable field data and product feedback from each customer engagement and working directly with Product Management to facilitate ideas for the long-term technical direction and development of NICE’s software portfolio.
• Providing an open and continuous knowledge transfer to the overall Sales Team and newly hired SEs, highlighting the technical aspects and benefits of our solution, and how to competitively position each product.
• Delivering partner enablement activities, ranging from ad-hoc updates to extended knowledge transfer sessions.
• Building and maintaining demo environments both for internal NICE usage and for our partners.
• Assisting in the preparation and response to customer RFP requests, carefully qualifying the prospective deal for technical feasibility.
• Scoping and building proofs of concept for prospective customers that require a hands-on experience of NICE products, to confirm the required performance of the solution within their environment.
• Developing detailed solution design documentation for each new customer, which will serve as the foundation of our technical engagement, and act as a bridge to seamlessly engage our Professional Services Organization, to provide the most effective onboarding experience.
• Continuously building and maintaining relationships with key stakeholders in each sales cycle, including executive, financial, technical decision makers and influencers within each of our prospects.

Have you got what it takes?  

• Bachelor’s degree in computer science, IT/Business Information Systems, Communications or related field or equivalent work experience required.
• Strong background & experience in AI /GenAI-powered Virtual Agent, Agent Assist, Agentic AI, Knowledge Management
• Good knowledge of CCaaS- Omni-channel/digital, Proactive, ACD/Dialer, IVR, CRM capabilities & use-cases
• Good Knowledge of contact center operations & applications- Workforce Engagement Management (Recording, Quality & Performance Management, Workforce Management), Interaction Analytics & Automation (RPA), Voice of the Customer (VoC)
• Basic knowledge of IP telephony, SIP trunk, WebRTC
• Basic knowledge of cloud security
• Exceptional written and verbal communication skills
• Excellent interpersonal skills with the ability to effectively listen to quickly assess the situation and then convey thoughts and ideas in a clear and concise manner.
• Strong presentation skills – must possess the ability to sell and effectively build credibility in front of all levels of management, including an executive audience.
• Analytical and quantitative abilities required – Must be able to interpret and explain financial and statistical information.
• Min 12+ years of Pre- sales experience
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
• Experience with programming or scripting languages such as Java script or Python, and including use of REST APIs.
• Detail-oriented, but able to digest the critical elements of a situation to withstand being hyper-focused on the minutia.
• Ability to multi-task in a challenging environment while maintaining a high level of ownership and responsiveness.

What’s in it for you?  

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10493
Reporting into: Director, Portfolio Solution Engineering
Role Type: Individual Contributor  

Who we are

Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. 

As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. 

We are an ambitious and committed team of engineers, AI specialists and customer-facing programme managers. We are looking for mission-driven people to join our European teams – and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. 

The role

Our Ground to Air HMI enables air forces to operate autonomous systems in missions. We build software that is subject to significant and unorthodox technical constraints, must operate in a wide variety of constantly-changing environments, and has to support an ever-growing list of challenging use-cases. What we build ultimately ends up in the hands of real people in high-risk, high-stress situations – from mission planning to command and control (C2) and mission debrief – so must be both reliable and frictionless.

Taken together, this brings a whole host of interesting backend and frontend engineering challenges across a wide variety of fields that you’ll help us solve. To give some examples:

• Distributed systems (e.g., intermittent connectivity and eventual consistency)

• Human-autonomy teaming (e.g., HMIs for effective human oversight and control)

• Networking (e.g., long-range low-bandwidth radios and cross-medium routing)

• Real-time interfaces (e.g., tactical situation display and streaming sensor feeds)

• Deployment infrastructure (e.g., air-gapped devices and heterogenous fleets)

• Security (e.g., data sharing in low-trust, no-TLS networks and actually-secret data handling)

• Machine learning (e.g., systems for model development, storage, and dissemination)

In several of these areas, we are working near the state-of-the-art; we actively read (and sometimes implement) research papers, and often need to push even further to make theory work in practice. In others, we are applying well-known techniques to real-world situations (with real-world limitations) that have never been used in before, which requires skill, diligence, and honing a deep understanding of the underlying technologies.

The day-to-day

• Review code contributions, proposals, and RFCs from colleagues. At Helsing we strongly believe that unblocking others takes precedence over spending more time on your own work.

• Propose and implement new features, capabilities, algorithms, infrastructure, or even full products across our stack. We encourage our engineers to look beyond their immediate team for missed opportunities, and to speak up when they identify one.

• Become a mentor, find a mentee, and help support and develop our interviewing pipeline. The people make or break the company, and we want as many engineers as possible to be part of fostering and growing the organisation.

• Share your experience and technical know-how with other Helsingers. We host tech talks, get together for smaller “let’s learn together” groups, run topical office hours (e.g., on Rust), etc. to help each other get better with time.

• Maintain our existing software stack, including working with internal and external customers to identify issues, improving operational reliability and performance, and fending off technical debt. The stack is a mix of Rust, Python, and TypeScript, with Python mainly living in the ML-heavy sections, TypeScript being used in our UIs, and Rust being used in backends, onboard, and embedded software.

• Further develop our tests and benchmarks, both at the micro and macro level. We operate in a domain where robustness is of the utmost importance, and an extensive and ever-improving test suite is key to achieving that. And without thorough benchmarks, we would be flying blind.

• Present your work at our weekly demo sessions. We want engineers to come together around what they are working on and to feel like they are not endlessly squirreling away at something that doesn’t matter. To that end, we host (and actively work towards) demo sessions that allow early feedback, celebration of progress, and a better shared understanding of everything that goes on at Helsing.

You should apply if you

• Can write legible, maintainable, and performant code.

• Communicate well in English, both verbally and in writing.

• Enjoy collaborating with others, including reviewing code and pair programming.

• Are comfortable working asynchronously (writing PRs and RFCs, having discussions by email).

• Are familiar with backend interface tools like REST APIs, webRTC, gRPC/Protocol Buffers, and Arrow.

• Strive to improve yourself, your peers, and the culture you work in over time.

• Feel like ethical considerations are an inherent part of engineering.

Note: We operate at an intersection where women, as well as other minority groups, are systematically under-represented. We encourage you to apply even if you don’t meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to have

• Development experience with a language like Rust, Java, Go, or C++.

• State-of-the-art experience with frameworks like React.

• Experience in designing long-lived protocols and data schemas for system integration.

• Enjoy designing data-heavy UIs and have strong prototyping skills.

• Experience building aviation software according to DALs and standards like DO-278.

• Knowledge about NATO UCS standards like STANAG 4586/AEP-84.

• Knowledge about Metrics tooling (e.g., Prometheus, Grafana, ELK).

• Experience with production ML systems.

Join Helsing and work with world-leading experts in their fields

• Helsing’s work is important. You’ll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. 

• The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. 

• Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. 

• In our domain, success is a matter of order-of-magnitude improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts.  

• We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn’t work, and to take ownership of aspects of our culture that you care deeply about. 

What we offer

• A focus on outcomes, not time-tracking

• Competitive compensation and VSOP options

• Relocation support

• Social and education allowances

• Regular company events and all-hands to bring together employees as one team across Europe
  
  

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.

Join Proton and build a better internet where privacy is the default

At Proton, we believe that privacy is a fundamental human right and the cornerstone of democracy. Since our inception in 2014, founded by a team of scientists from CERN, we have dedicated ourselves to providing free and open-source technology to millions worldwide, ensuring access to privacy, security, and freedom online.

Our journey began with Proton Mail, the largest secure email service globally, and has since expanded to include Proton VPN, Proton Calendar, Proton Drive, and Proton Pass. These tools empower individuals and organizations to take control of their personal data, break away from Big Tech’s invasive practices, and defeat censorship. Our work impacts hundreds of millions of lives, from activists on the front lines defending freedom to leaders in governments protecting sensitive information. In some cases, Proton’s services have even been instrumental in saving lives by enabling secure and private communications in high-risk situations.

Proton is a profitable company that does not rely upon VC funding, supporting over 100 million user accounts with a growing team of over 500 people from over 50 different countries, from the world's top companies and universities. We value intelligence, learning potential, and ambition in our hiring process. Adaptability is key as we navigate uncharted territories and redefine how business is conducted online.

Hiring at Proton is highly selective, with less than 1% of candidates hired. We believe smaller teams of exceptional talent will always prevail over larger teams with lower talent density. You will have the opportunity work with many of the world's top minds in their fields, ranging from former international math and science olympiad winners to chess champions.

We have a global mindset and big ambitions but remain a start-up at heart. We value empowerment and flexibility and keep our structure flat to keep moving fast and avoid unnecessary politics. Tired of blending into the crowd? Join us and do work you can truly be proud of. Check our open-source projects here!

• Our frontend is built with React and Rust
• Our backend API is based on PHP/Symfony
• All our client-code is open-source and GPL3.
• We are migrating our infrastructure to Kubernetes
• Everything runs on premise in Proton's data-centers
• To organize our work we use classic tools such as Jira and Confluence

• Extensive experience with React, developing performant and reusable components
• Proficiency with TypeScript or any typed language
• Experience leading large and complex projects as a front engineer
• Bonus for experience using agentic AI
• Bonus for experience in audio/video app, WebRTC and Messaging Layer Security

Even if you don’t meet all the requirements listed above, but feel you could still be a great fit, please still apply.

What We Offer:

• Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here)
• Technology: you'll get the right hardware and the right software you need to do your best work.
• Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.
• Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day
• Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.
• In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building
• Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.
• Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you.
• Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started.

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page.

#LI-ONSITE

Discord is looking for a Senior Software Engineer to build high-performance, cross-platform client software that powers experiences for 200+ million users worldwide. You'll work on core libraries that run across Windows, Mac, Linux, Android, and iOS—writing native code using platform-specific APIs to provide optimal experiences wherever people use Discord.

As a Senior Software Engineer on our A/V Client team, you'll tackle challenging performance problems, design systems that scale across diverse hardware configurations, and build the foundation that enables real-time experiences for millions of concurrent users.

What you'll be doing:

• Build core libraries that power Discord's client experiences across desktop, browser, and mobile platforms (Rust, C++, and Typescript)
• Optimize performance end-to-end across all supported platforms
• Design and run experiments with proper success criteria and statistical rigor to validate improvements
• Debug complex issues across diverse hardware and platform configurations
• Collaborate with cross-functional teams to ship features that delight millions of users

What you should have:

• 4+ years building large-scale, cross-platform software (Windows, macOS, Android, iOS, or game console development)
• Strong Rust or C++ skills with deep understanding of memory management, multi-threading, and low-level optimization
• Experience building performance-critical applications where milliseconds matter

Bonus points:

• Experience designing experiments that prove (not just suggest) improvements
• Experience with real-time media applications (audio/video, game streaming, etc.)
• Hands-on experience with WebRTC, SDP, SRTP, or DTLS protocols
• Familiarity with audio/video codecs (Opus, H.264, AV1, etc.) and their corresponding quality measurements (POLQA, PSNR, VMAF, etc.)
• Proficiency with CPU, GPU, and memory profiling—you can identify bottlenecks, optimize critical paths, and manage resource constraints effectively
• You have built or contributed to open source projects

Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). For this role, the hiring manager would like folks to be in the office 1 day a week. Relocation assistance may be available. 

The US base salary range for this full-time position is $196,000 to $245,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

About the Role

The AI Integrations team builds the tools that bring AI into Telnyx's core products — think voice agents, intelligent messaging, and real-time AI features that improve our customer experience. We need a strong fullstack engineer to help us move faster.

This is a mid-level IC role. You'll own features end-to-end: building React interfaces, writing Node.js services, wiring up databases, and shipping things that work. AI experience isn't required — you'll pick that up here. What matters is that you can build solid fullstack products and want to learn.

What You'll Work On

• Fullstack features across our AI product suite — frontend to database
• Integrating LLMs and AI capabilities into real world applications (with support from the team)
• Building interfaces that make complex AI tools feel simple
• Shipping iteratively — we value working software over perfect plans

Tech Stack

Core (you should know this well):
React 18+, TypeScript, Tailwind CSS, Node.js, PostgreSQL, Prisma, TanStack Query, Docker, Kubernetes

Bonus (nice to have, happy to teach):
Next.js 15+, LLM integration, LangChain/LangGraph RAG/Embeddings, Vector Databases, MCP, WebSockets, WebRTC, Radix UI, Shadcn UI, Framer Motion

What We're Looking For

You're genuinely comfortable across the stack — not a frontend dev who can "do backend" or vice versa. You've built and shipped real features. You take ownership, communicate clearly, and don't need hand-holding.

AI interest is a plus, but we'd rather have a strong fullstack engineer who's curious than an "AI enthusiast" who can't ship.

We move fast on modern web tooling (React/Next, TypeScript, Tailwind). Expect frequent upgrades.

Values

• Ownership — you see things through
• Collaboration — you work well with others and communicate proactively
• Adaptability — comfortable with ambiguity and changing requirements
• Growth mindset — eager to learn, takes feedback well


#LI-KG1 #LI-VIETNAM
#LI-INDIA

About the Team

We’re a fast-moving team of engineers building the Remote Control system that powers teleoperation and fleet management for autonomous cars and delivery robots. Our tools enable operators to assist vehicles in complex urban environments via real-time video, map-based navigation, and custom interfaces optimized for low-latency decision-making. We care about performance, reliability, and thoughtful UX design — all in service of safe and scalable autonomy operations.

About the Role

We’re looking for a Senior Frontend Engineer to help us push the boundaries of what real-time web interfaces can do. You’ll be responsible for developing the operator-facing frontend of our Remote Control stack - the live command center that humans use to assist cars and robots in the wild.

This is a hands-on, high-impact role where your work directly shapes how autonomy operates at scale.

What You'll Do

• Build and maintain low-latency, real-time interfaces for controlling autonomous cars and robots
• Architect robust React applications that integrate live video feeds, real-time maps, and interactive controls for navigation and remote assistance
• Optimize for operator efficiency: keyboard workflows, high-res layouts, fast feedback loops
• Collaborate with backend, robotics, and UX teams to shape APIs and flows for reliability under edge conditions
• Ship fast, iterate often, and deliver responsive, intuitive tools that support autonomous vehicle operations

What You'll Need

• Strong React and TypeScript skills — proven track record building fast, maintainable apps
• Real-time mindset — experience working with websockets, live data, or streaming video is a plus
• UI intuition — you care about interface design and performance, and you know how to debug slow or janky UIs
• System thinking — you know how frontend fits into the bigger picture, and you write code that holds up under load

Nice to Have

• Experience with WebRTC, low-latency video, or socket-based architectures
• Familiarity with telemetry, maps, or robotics/vehicle systems
• Basic Python or Go skills for debugging backend issues

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!

• Business-level fluency in Japanese and English required. 

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun.

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

Your role
As a Product Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications. We are looking for exceptional support engineers who have the demonstrable ability to debug complex calling and meeting issues and the drive to learn and grow technically, solve challenging problems, and exceed customer expectations.

This is a six-month contract role reporting directly to an Engineering Manager. We operate on a hybrid model out of our Bengaluru, India office, offering a blend of in-person collaboration and remote flexibility.

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You are a good communicator who enjoys helping people. You’re an expert in developing & improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

What you’ll do

• Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams, such as product, engineering, and QA.
• Become the primary investigator of complex integration-related bugs.
• Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them.
• Support engineering teams in deploying new features, hot fixes, upgrades/patches in production and staging environments, and work closely with QA and customer support teams to schedule and test.
• Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution.
• Research, analyze, and diagnose complicated technical issues by leveraging backend systems and logging.
• Lead active incident management and post-incident learnings.
• Generate detailed dashboards and reports to facilitate the product and engineering roadmaps, identifying the classes of incoming tickets and improving product quality & stability.
• Become a subject matter expert in one or more of the following areas: various products, technical stacks, deployment environments, and tools.
• Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification.
• Monitor application performance and make recommendations to improve overall application proficiency.
• Collaborate with engineering and product teams to develop internal tools, enhance bug management workflows, and automate processes to create efficiency.
• Start leading and/or mentoring other production support engineers on a fast-growing team.

Skills you’ll bring

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.
• A technical background with excellent English written communication skills and empathy for software engineers and customers is vital.
• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.
• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.
• You are curious and persistent. Some issues take hours or days to pin down. You will also be self-directed and able to prioritize work so that everything that’s urgent gets done.
• Experience with, and/or an interest in learning, a broad array of frontend and backend languages & frameworks, and cloud computing technologies.
• Strong experience with Windows, MacOS platforms, and VDI environments.
• Strong experience with integrations in Real-Time Communication Platforms:
• CRM (Salesforce, Zoho, Hubspot).
• API platforms (Zapier).
• Support (Zendesk, ServiceNow).
• Collaboration (MS Teams, Slack).
• Deep understanding of networks and networking issues.
• Understanding of HTTP and SIP error codes.
• Ability to connect the dots between logs from different parts of the backend.
• Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, Electron / PWA, real-time communications on WebRTC / SIP over HTTP, numerous integrations with third-party services.

Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

What you'll do

• You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• You will perform risk analysis and change management, ensuring project success and on-time delivery.
• You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Skills you'll bring

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Your role
As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful Dialpad deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for Dialpad customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically brilliant individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You thrive on the technical challenges that come with onboarding new clients and love being a valued team player. You'll step into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with Dialpad. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on Dialpad products, all while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, Customer Success, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be able to work US hours.

What you’ll do

• Assist Dialpad's customers with their complex integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot complex technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align precisely with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and all key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording all project details, technical decisions, and progress.
• Partner seamlessly with Dialpad Project Managers to form a dedicated deployment team focused on excellent customer success and project delivery.
• Efficiently utilize various cloud platforms and tools (e.g., Salesforce, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that all projects are delivered on time and within scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: 
•  VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (nice-to-have).

About the role

The vMix Switcher Operator will be responsible for operating, switching, and coordinating all technical and editorial elements within SportyNet’s live and recorded productions using vMix. This role is essential to ensuring smooth, accurate, and high-quality execution of live shows, match broadcasts, interviews, press conferences, remote contributions, and digital-first productions.
The vMix Switcher Operator works in direct collaboration with producers, directors, MCR, audio, graphics, engineering, and on-air talent to deliver seamless productions across linear TV and digital platforms.

What you'll be doing

Live Production Operation (vMix & Switching)

• Operate vMix as the primary switcher for live programs, sports broadcasts, studio shows, and remote productions
• Execute transitions, cuts, picture-in-picture (PIP), overlays, lower-thirds, scorebugs, and dynamic graphics
• Manage multiple video inputs, cameras, replay sources, remote calls, and media assets
• Trigger commercial breaks, sponsored elements, and promotional content in alignment with the rundown
• Follow cues from the director and production team, ensuring timing accuracy during live operations
  
  

System Setup & Technical Configuration

• Prepare vMix sessions, templates, and input maps for each production
• Configure routing, audio buses, mix-minus, NDI sources, and contribution protocols (SRT, RTMP, WebRTC)
• Work closely with Engineering to validate equipment, network stability, and redundancy paths
• Ensure that graphics, media clips, and remote feeds are preloaded, tested, and synchronized
  
  

Coordination with Editorial, Production & MCR

• Collaborate with producers to understand rundown structure, segment needs, editorial priorities, and timing
• Align with MCR for content ingest, playlist timing, commercial insertion, and breaks
• Integrate graphic elements provided by the design team, including lower-thirds, animations, and full screens
• Maintain communication with control room teams during live shows for operational updates and adjustments
  
  

Quality Control & Monitoring

• Monitor audio and video levels, signal sync, color balance, and overall production quality
• Identify technical issues in real time and implement immediate corrective actions
• Ensure outputs match broadcast standards for both linear channels and digital platforms
• Conduct pre-show rehearsals and tests to guarantee operational readiness
  
  

Workflow Optimization & Documentation

• Maintain vMix presets, templates, and operational guides for various program formats
• Support development of SOPs related to live switching, remote integration, and digital output workflows
• Participate in technical evaluations, pilots, and tests for new tools or production formats
• Provide feedback and improvement recommendations to enhance production efficiency

What you'll bring

• Degree in Broadcasting, Audiovisual Production, Media Technology, Engineering, or related fields
• Proven experience operating vMix or other live production/switching systems in professional environments
• Experience with live sports broadcasting is a significant advantage
• Familiarity with control room workflows, studio operations, and digital live streaming
• Advanced knowledge of vMix (switching, graphics layering, audio routing, replay, automation)
• Experience with NDI, SRT, RTMP, IP-based video workflows, and cloud contribution tools
• Understanding of broadcast standards, sync, color, encoding formats, and audio mixing principles
• Ability to troubleshoot technical issues quickly during high-pressure live environments
• Comfort working with graphic systems, lower-thirds, overlays, and brand identity packages
• Intermediate English for reading technical documentation and communication with partners
• High focus, attention to detail, and solid situational awareness during live broadcasts
• Ability to remain calm under pressure and make rapid, accurate decisions
• Strong communication and teamwork with technical, editorial, and production staff
• Proactive mindset with the ability to anticipate production needs
• Strong sense of responsibility for on-air product quality

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office space

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters:

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly for the Video API vertical team. As a Video API Account Executive, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in WebRTC Video solutions, your work will directly contribute to helping innovative companies integrate video into their customer experiences, setting them apart in their respective industries.

Your key responsibilities:

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell
• Employ a value & solution oriented sales methodology with a focus on real time video communication solutions
• Build upon the growth & adoption of our Video APIs in the Mid-Market segment in the APAC region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts 
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

What you’ll bring:

Required:

• Experience in Enterprise technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.
• Experience selling WebRTC based solutions or other Video technologies 
• Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.
• Strong relationship-building skills with executives across business, marketing, and technology teams.
• Experience collaborating effectively with Pre-Sales Consultants.
• A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.

Experience we consider a plus:

• A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.
• Experience in gaming, finance, social or healthcare verticals selling Video products
• Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line (EAP)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-CK1

Description

Reusable launch systems are the key to seamlessly connecting Earth and space. An instrumental ingredient to enabling a rapid launch cadence is the ability to make informed and automated decisions quickly, backed with high quality data. That is our goal for the data team at Stoke, our software empowers our engineers and provides them the ability to automate and improve the efficiency of their day-to-day tasks. As a Software Engineer on the Data Team, you will be responsible for contributing to the design and implementation of Stoke’s data visualization and analysis tooling.  Your work will span high-performance web UIs, real-time and batch data services, and scalable systems that monitor the performance and health of supercomputer environments and fielded hardware. You will write production code across the stack, set a high bar for reliability and usability, mentor peers, and help shape a strong technical culture. 

Responsibilities

• Develop and maintain full-stack visualization tools for hardware and software analysis
• Design intuitive front-end interfaces and robust back-end systems for monitoring the performance and health of supercomputer systems
• Partner with cross-functional teams to design features that meet real-world, time-sensitive needs
• Ensure high performance, reliability, and scalability of visualization tools across both front-end and back-end systems
• Continuously improve existing tools and develop new features to meet evolving requirements
• Mentor engineers and contribute to a strong technical culture
• Participate in a low-friction on-call rotation; our platform is stable, but the company depends on what we build

Qualifications

• 3 - 5 years of experience in software development
• Demonstrated expertise in full-stack development, particularly building tools for scientific computing, manufacturing workflows, or infrastructure monitoring/visualization
• Hands-on experience with time series data visualization libraries and platforms ( ex: Plotly, Highcharts, etc )
• Ability to design and maintain complex systems on AWS
• Solid understanding of full-stack architecture, design principles, and best practices
• Excellent problem-solving skills and attention to detail
• Strong communication skills and a track record of effective collaboration in team environments
• Strong product intuition and customer empathy; you care about the why behind the code
• Proven leadership taking ideas from concept to production at scale

Preferred Qualifications

• Experience with Rust
• Experience with real-time systems (WebRTC, WebSockets, LiveKit)
• Familiarity with graphics technologies (WebGPU, WebGL)
• Background in aerospace

Benefits

• Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees. 
• Comprehensive benefits program including subsidized medical, dental, and vision insurance 
• Company-paid life and disability insurance 
• 401(k) plan with employer match 
• 4 weeks’ Paid Time Off  
• Holidays – 10 days (including an end-of-year closure) 
• Paid Family/Parental Leave  
• On-site gym or monthly wellness stipend (depending on location) 
• Dog friendly offices! 

Compensation

Target Levels:

• Level 3 Range: $154,350 -  $231,525
• Level 4 Range: $192,885 - $289,380

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis. 

Your actual level and base salary will be decided based on your specific experience and skill level.

#LI-CP1

Why this role matters:

Vonage's API Business Unit is building a modern, lean architecture practice in a small central architecture team that empowers distributed teams to make fast, sound decisions independently. This is a high-impact individual contributor role at the heart of that practice. 
You will work across product and platform boundaries, providing the architectural clarity, shared patterns, and strategic direction that connects engineering decisions to business outcomes.
You'll bring structure to complexity, help teams navigate trade-offs, and build the architectural capability that lets the organisation move faster with confidence.

Your key responsibilities:

• Define and evolve architecture strategy, reference models, and target states across the CPaaS platform
• Shape technology direction through standardisation, simplification, and platform investments
• Co-ordinate cross-domain architectural initiatives (resilience, security, compliance, observability, developer experience)
• Champion architecture practices and governance (ADRs, Well-Architected practices)
• Partner with engineering and product leaders to translate business needs into scalable solutions
• Provide hands-on support in solving complex architectural challenges
• Communicate architectural vision and decisions to both technical and business stakeholders
• Mentor engineers and architects while contributing to internal communities and best practices
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What you'll bring

Required:

• Demonstrable skills and experience in a senior architecture role with scope across multiple teams, products, or shared platforms
• Demonstrable experience of leveraging architectural practice to steer and deliver measurable business value and reduce unnecessary costs.
• Deep expertise in cloud-native and distributed systems architectures, ideally on AWS
• Strong experience with SaaS, API-based, and developer-facing platforms — CPaaS or communications domain experience is a plus
• Proficiency across modern technologies and practices: microservices, Kubernetes, event-driven architectures (Kafka), CI/CD, DevSecOps, and Infrastructure as Code
• Proven ability to apply structured architectural techniques — capability mapping, ADRs, C4 diagrams, in practical, proportionate ways
• Strong communication and influencing skills, with the ability to align stakeholders and drive decisions without formal authority
• Experience balancing architectural consistency with team autonomy in fast-moving, agile engineering organisations

Experience we consider a plus:

• Knowledge of communications protocols (e.g. SMS/RCS, WebRTC, SIP)
• Familiarity with enterprise architecture frameworks (e.g. TOGAF, Zachman)
• AWS, Kubernetes, or related cloud certifications
• Knowledge and experience of working within an Agile methodology.

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance – Allianz Family
• Kafeteria – My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time Off (VTO)
• Additional benefits and perks will be discussed during the interview process

#LI-YB1

Who we are:
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

What You’ll Do

You'll be a key developer on a mission-critical platform, ensuring reliable communication during emergencies.

• Own end-to-end real-time communication software development for our life-saving platform.
• Design and implement a high-performance Media Streaming architecture that achieves low latency and resilience for audio and video feeds.
• Develop core RTC components from mobile and specialized clients all the way to the backend infrastructure.
• Build and maintain highly scalable communication servers, implementing clustering technologies to handle massive concurrent traffic volumes.
• Lead the development of systems for audio processing and handling, as well as robust, compliant cloud-based recording and archiving of all media streams.
• Work across diverse environments: mobile platforms, clustered VoIP and Streaming servers, command and control systems, and emergency end-devices.
• Actively contribute to projects utilizing state-of-the-art RTC technology, including WebRTC internals, HTTP Streaming, and media frameworks like GStreamer and FFmpeg.

What You Bring

• At least 2 years of experience in backend development with a proven focus on Real-Time Communication (Audio, Video, WebRTC, Streaming).
• Demonstrated experience in designing and deploying highly-available, scalable communication servers and clustering technologies in Cloud Environments (AWS Preferred).
• Solid experience with WebRTC (Internals and APIs).
• Strong background in Media Frameworks and Engines such as GStreamer and FFmpeg.
• Familiarity with Video and Audio Codecs (e.g., VP8/9, H.264/5, Opus, AAC).
• A proactive “can-do” approach and the flexibility to quickly adapt to new technologies.
• Exceptional interpersonal abilities and fluent English communication skills.

✨ Bonus Points

• Experience in designing and coding microservices-based solutions for the Cloud.
• Familiarity with Media protocols such as RTP, RTSP, and SIP.
• Docker experience.

Diversity

Who we are:
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

What You’ll Do

You'll be a key developer on the Carbyne Team, working on a mission-critical platform, ensuring reliable communication during emergencies.

• Own end-to-end real-time communication software development for our life-saving platform.
• Design and implement a high-performance Media Streaming architecture that achieves low latency and resilience for audio and video feeds.
• Develop core RTC components from mobile and specialized clients all the way to the backend infrastructure.
• Build and maintain highly scalable communication servers, implementing clustering technologies to handle massive concurrent traffic volumes.
• Lead the development of systems for audio processing and handling, as well as robust, compliant cloud-based recording and archiving of all media streams.
• Work across diverse environments: mobile platforms, clustered VoIP and Streaming servers, command and control systems, and emergency end-devices.
• Actively contribute to projects utilizing state-of-the-art RTC technology, including WebRTC internals, HTTP Streaming, and media frameworks like GStreamer and FFmpeg.

What You Bring

• At least 5 years of experience in backend development using low-level or high-performance languages (e.g., C++, Rust, Go, or Java). You should be comfortable thinking about memory management, concurrency, and performance bottlenecks.
• You have a proven track record in either Real-Time Communication (WebRTC, SIP, Streaming) or building complex, high-scale Cloud Infrastructure (AWS/distributed systems).
• Demonstrated experience in designing and deploying highly-available, scalable servers and clustering technologies. You understand how to build systems that don't just work, but scale.
• A "brave" approach to the tech stack- you aren't afraid to dive into the internals of a library, debug a network protocol, or learn a niche media framework from scratch.
• You enjoy solving "hard" engineering problems (think: race conditions, high-latency, or resource-constrained environments).
• Exceptional interpersonal abilities and fluent English communication skills.

✨ Bonus Points 

• Familiarity with Media Frameworks (GStreamer, FFmpeg) or protocols (RTP, RTSP, SIP, WebRTC).
• Experience with Docker, Kubernetes, and designing microservices-based solutions.
• A solid understanding of networking fundamentals (TCP/UDP, TLS, packet loss mitigation).
• Experience with profiling tools and monitoring high-throughput systems.

      Diversity

About Axon 911 

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives.

Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience.

You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also broader teams such as Product, Marketing, Development and Engineering teams.

What You’ll Do

Deployment Expertise:

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.

911 Systems Technical Depth:

• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.

Customer Relations:

• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.

Process Improvement:

• Continuously improve our deployment processes and documentation to ensure efficiency and scalability.

Collaboration:

• Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
• Maintain strong communication with leadership and stakeholders.

What You Bring

• Bachelor's degree in a technical field (or equivalent experience)
• At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel up to 50% of the time

Nice-to-Haves:

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)

Work Location

This role is fully remote within the United States with up to 50% travel for customer meetings, training sessions, and industry events.

Benefits that Benefit You 

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency: 

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $88,200.00 - $135,240.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.

About Axon 911 

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives.

Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations.

In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience.

You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also broader teams such as Product, Marketing, Development and Engineering teams.

What You’ll Do

Deployment Expertise:

• Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions.
• Work closely with customers to understand their needs and ensure successful implementations.

911 Systems Technical Depth:

• Provide advanced technical training and knowledge transfer to customers throughout the deployment process.
• Collaborate with engineering teams on complex technical solutions and troubleshooting.

Customer Relations:

• Be a trusted advisor to our customers.
• Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance.
• Champion a customer-centric approach within the team.

Process Improvement:

• Continuously improve our deployment processes and documentation to ensure efficiency and scalability.

Collaboration:

• Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery.
• Maintain strong communication with leadership and stakeholders.

What You Bring

• Bachelor's degree in a technical field (or equivalent experience)
• At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
• Proven knowledge of AWS cloud infrastructure
• Proven experience in planning, executing, and delivering complex projects
• Strong communication, interpersonal, and conflict-resolution skills
• Ability to manage multiple priorities and work effectively under pressure
• Excellent analytical and problem-solving skills
• Experience with network infrastructure, including routers, firewalls, and the OSI model
• Ability to travel up to 50% of the time

Nice-to-Haves:

• Experience with the public safety industry (ENP Certification/NG911)
• Knowledge of Cisco UCS and/or FreeSWITCH
• Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)

Work Location

This role is fully remote within the United States with up to 50% travel for customer meetings, training sessions, and industry events.

Benefits that Benefit You 

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Pay Transparency: 

Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity.

The starting base annual pay for this role is between $88,200.00 - $135,240.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements.

Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit www.axon.com/careers/benefits.