Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Join our growing group at Vonage, where we build cutting-edge web applications that power real-time communication experiences used by people every day. We're a diverse team passionate about technology and innovation — and a place where many of today's team leads and architects started out as developers, just like you.

Our team sits at the heart of Vonage's product, developing communication solutions deployed across multiple platforms. We build modern, responsive, high-performance front-end applications that handle real-time events at scale — work that directly shapes how businesses and their customers connect. What we do matters: every feature we ship improves the experience of thousands of users relying on Vonage to communicate.

We collaborate closely with designers, product managers, and engineers across the company, and we genuinely value creativity, collaboration, and having fun along the way.

Your key responsibilities:

You’ll lead front-end development for large-scale, real-time applications. You’ll design and implement intuitive, reliable, and performant user interfaces, working end-to-end with designers and backend teams. You’ll help define front-end best practices, mentor others, and drive technical decisions to keep our stack modern and maintainable.

Main tech stack:
Vue.js, JavaScript, TypeScript, Node.js, NestJS, Java, AWS, K8s, SQL

What you'll bring

Required:

• 4+ years of front-end or full-stack development experience with strong focus on modern JavaScript and TypeScript
  
  
• Expertise in modern web frameworks - preferably Vue
  
  
• Solid understanding of responsive design and performance optimization
  
  
• Experience leading projects and mentoring developers
  
  
• Experience with CI/CD pipelines for automated testing and deployment
  
  
• Strong collaboration and communication skills

Experience we consider a plus:

• Familiarity with backend technologies (Node.js, microservices, cloud) is a plus

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
  
• Pension scheme
  
• Ericsson support line
  
• Hybrid work
  
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
  #LI-KF1
  

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters:

We are looking for a Business Performance & Pricing Analyst, based in Poland, to join our Commercial Strategy & Performance team within the API Business Unit.

This role sits at the intersection of commercial analysis, pricing intelligence, and business performance monitoring. You will be responsible for tracking and analysing the performance of our API products, generating actionable insights, and supporting the definition and execution of our pricing strategy. Your contribution will be essential to safeguard and improve the profitability of our APIs, and to help Vonage achieve its revenue and margin growth objectives. You will work closely with Pricing Managers, the Business Performance team, Sales, Product, and Finance stakeholders — acting as a key analytical partner across the organisation. 

This role is offered as an 8-month fixed-term contract.

Your key responsibilities:

• Monitor revenue, market share, and profitability against business goals and OKRs
• Build and maintain dashboards (Tableau) to track real-time business performance
• Identify performance gaps, risks, and opportunities, and recommend actions
• Analyze customer behavior, pricing trends, and willingness to pay
• Conduct competitive benchmarking across pricing, offerings, and cost structures
• Evaluate ROI of pricing strategies, promotions, and commercial initiatives
• Collaborate with Sales, Product, Finance, and BI teams to improve profitability
• Present insights and drive data-driven decision-making across the organization

What you'll bring

• Bachelor's degree required; Business, Economics, Mathematics, or Engineering preferred
• 2–4 years of experience in a business analysis, commercial finance, or pricing role, ideally in a fast-paced, deadline-driven environment
• Strong analytical skills with the ability to synthesise complex datasets into clear, actionable insights
• Proficiency in data analysis tools — advanced Excel is a must: experience with Tableau, SQL, or Power BI is a strong plus
• Solid understanding of P&L drivers, margin analysis, and commercial modelling
• Excellent communication skills, with the ability to present data-driven findings to non-technical stakeholders
• Self-starter with a strong sense of ownership, delivering results end-to-end in a fast-paced, global environment
• Curious and structured thinker, unafraid to challenge the status quo and drive better business outcomes

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Why this role matters:

We are looking for a Software Engineer to join our hybrid Java/Go development team. You will take a pivotal role in the development of a Go microservice that is critical to our Fraud Prevention Platform - responsible for handling and delivering fraud alerts to our customers in real time. This is a high-impact role at the heart of our fraud detection capabilities, where your work will directly protect Vonage customers at scale. 

We are a team that embraces the future: we have a strong and growing adoption of AI across our engineering workflows, and we actively leverage AI agents in our day-to-day work - from accelerating development cycles to enhancing fraud detection intelligence. If you are excited about working in an environment where AI is not a buzzword but a real part of how we build and operate, you will feel right at home.

Your key responsibilities:

• Play a pivotal role in developing Go microservices for our fraud alert delivery pipeline.
• Build high-throughput, low-latency applications to meet fraud detection use cases.
• Create scalable microservice that will help support our impressive growth
• Write efficient and scalable code in well-tested systems
• Collaborate with cross-functional teams to ensure seamless integration and functionality.
• Propose scalable, maintainable and cost-effective solutions
• Estimate the effort required to develop and implement new features
• Develop and execute effective testing strategies to ensure software quality and reliability
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team
  

What you'll bring

Required:

• Excellent software engineering skills in Go for backend services
• A strong focus on testing, with a customer-first mindset
• Experience with high throughput event-driven architectures, web services, and caching
• Willingness to learn and adapt to new technologies and programming languages
• AWS (RDS, EKS, S3, IAM, SQS, Lambda)
• Kafka, MySQL/PostgreSQL

Experience we consider a plus:

• Java
• Monitoring and observability experience
• Redis
• Practical experience in deploying code in a modern programming environment using tools such as Docker and Kubernetes

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Vonage Engineering Mission:

We embody the notion of what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

Why this role matters:

The Engineering team at Vonage is a group of talented engineers working on complex challenges associated with high-performance distributed systems and processing large volumes of data in real time.
We are looking for an Engineering Manager to help evolve and scale our best-in-class SMS messaging platform. As we continue to introduce industry-leading features, our engineers work across an exciting mix of greenfield initiatives and enhancements to existing systems

Your key responsibilities:

• Build systems to add features across our messaging platform, which runs on Kubernetes and Nomad in AWS.
• Provide direction to a team of software engineers, creating scalable microservices that will help support our impressive growth.
• Work with product managers and customers to understand use cases and business requirements.
• Lead team members in the planning and delivery of product / solution releases.
• Assign, manage and perform project work, including scope, schedule, resource allocation and cost estimation.
• Ensure delivery of secure, high quality, well-tested and scalable software to meet customer and business requirements.
• Assist with maintenance and prioritization of the product development backlog.
• Ensure team activities align with and support broader organizational goals and objectives.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What you'll bring

• Engineering leadership skills, with the ability to navigate ambiguity.
• An excellent practical understanding of high performance, highly distributed computing.
• A strong focus on testing.
• Software engineering skills in Java.
• Strong interpersonal and communication skills.
• Ability to present complex technical information in a clear and concise manner to a wide variety of audiences.

How you’ll benefit:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Vonage Communications APIs 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

We’re looking for a Full Stack Software Engineer to join our Connectors Engineering team and help enhance Vonage Connectors Collection.
As part of the team, you’ll contribute to both new feature development and production improvements, with a strong focus on quality, fault tolerance, and performance. You’ll gain hands-on experience with real-time communications and event-driven systems. 
Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies. You will develop both frontend and backend solutions, take part in enhancing our range of connectors and services. You will collaborate with the other team members, product manager and other teams to deliver world-class products across multiple platforms. You will embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes. Also you will proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team.

What you'll bring

Required:

• TypeScript / Java coding skills, willingness to learn other languages and environments.
• Strong backend experience - TypeScript / Java
• Strong frontend experience - pure HTML/TypeScript/CSS.
• Excellent debugging and problem solving skills.
• Experience with Cloud technologies such as AWS, Kubernetes, Docker.
• Experience with automated testing frameworks and platforms.
• Good understanding of algorithms, data structures, memory management, and concurrency.
• DB knowledge.
• Source management (Git) / Agile development techniques.
• Effective remote collaboration and communication skills.

Experience we consider a plus:

• Familiarity in API design and/or SDK development.
• HubSpot integrations.
• Salesforce experience

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Why this role matters:

As a member of Vonage’s Product Delivery organization, you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

The Technical Delivery Manager is a pivotal role responsible for orchestrating the Agile Release Train (ART) and ensuring the smooth delivery of value across programs and portfolios. The ideal candidate will possess extensive experience in leading Agile transformations, managing delivery processes, and optimizing team performance using tools like Jira. This role is crucial in aligning teams, facilitating Agile ceremonies, and driving continuous improvement in a dynamic and evolving organization.

• ART delivery: You will oversee the delivery of our ART, ensuring the teams' work and PI plans align with our overall business goals.
• Stakeholders management: You will act as a central point of communication, managing stakeholder relationships and ensuring there is consistent and effective collaboration between Product Management, Engineering, and Product Delivery.
• Manage dependencies & risks: A key part of your role will be to identify, track, and help resolve dependencies and risks within the ART and with other teams.
• Drive a continuous flow of value: You will help the teams maintain a steady, unblocked flow of work by proactively identifying bottlenecks, managing the feature backlog, and ensuring features are ready for PI planning.
• Ensure strategic alignment: You'll work to connect the ART's work to our portfolio strategy, ensuring features link to approved epics and supporting stakeholders with planning and reporting.
• Utilize data for improvement: You will be responsible for tracking and visualizing our progress using Jira and other tools. This includes developing dashboards for metrics like ART predictability, delivery trends, and capacity, and using this data to drive continuous improvement and report on PI achievements.
• Facilitate key events: You'll organize and lead essential SAFe events, including PI Planning, System Demos, and Inspect & Adapt workshops, ensuring clear outcomes and stakeholder alignment.
• Support & document processes: You will help align priorities with team capacity and be responsible for documenting our ways of working to ensure clarity and consistency.

• Agile delivery experience (>4 years): You have solid experience in an Agile environment, working as a Senior Scrum Master in an ART, an Agile Lead, or a RTE.
• Familiarity with SAFe: You have a good understanding of the Scaled Agile Framework (SAFe). A certification (like SA, RTE, or SM) is a plus, but practical experience working within a SAFe ART is just as valuable.
• Practical Agile knowledge: You possess a strong understanding of Lean/Agile principles and can apply them pragmatically to suit the team and business context.
• Jira proficiency: You are comfortable and proficient with using Jira to manage work, track progress, and create reports. Experience with Jira Align is a bonus.
• A collaborative mindset: You excel at working with cross-functional and multicultural teams and stakeholders, fostering a positive and collaborative environment to get things done.
• A drive for improvement: You are naturally curious and passionate about continuous improvement, with an eye for making processes work better for everyone.
• Adaptability: You are comfortable working in a dynamic environment where priorities can evolve, and you can adapt to change with a positive attitude.

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line
• Flexible work scheme
• Multisport card
• Group life insurance

#LI-MW1

We are looking for a Senior Security Compliance Analyst to enhance our security team. This role will monitor, manage, and close existing compliance issues while analyzing internal systems for compliance with security standards. Toward this end, they will work with IT support staff who perform vulnerability assessments and develop mitigation strategies to ensure compliance with current procedures and policies across the organization. 

Typical Duties and Responsibilities

• Analyze technical controls to ensure that security and compliance requirements are met
• Verify documented processes, procedures, and standards to validate maintenance of secure configurations
• Track enterprise compliance across multiple security frameworks and maintain records of requirements and mitigating controls
• Oversee the development, documentation and maintenance of the control framework
• Evaluate organization information systems, management procedures, and security controls
• Develop performance metrics to track compliance
• Perform internal risk assessments
• Develop security and privacy awareness training
• Manage IT and Information Security projects to ensure that risk issues and security policy are addressed throughout the project life cycle
• Serve as a liaison between external auditors and internal support teams
• Manage security compliance certification assessments and audits (PCI, SOC 2, HIPAA, HITRUST, ISO 27001) 

Ability to:

• Effectively communicate technical issues to diverse audiences, both in writing and verbally;
• Apply a risk-based approach to planning, executing, and reporting on audit engagements and auditing process;
• Evaluate and update and/or revise program materials;
• Learn quickly and apply knowledge to new situations;
• Handle sensitive and confidential matters, situations, and data;
• Understand and follow broad and complex instructions;
• Interact positively with staff, the Board, the public, and regulatory agencies in order to enhance effectiveness and to promote quality service;
• Comprehend technical language and to confer, analyze and write in an objective, lucid manner;
• Work independently and prioritize multiple tasks and adapt to needed changes;
• Remain calm under high pressure/difficult situations.

Education

• Bachelor’s degree in computer science, business, or a related field

Required Skills and Experience

• 5+ years of experience conducting security control assessments or audits
• 2+ years of experience developing or managing a security awareness program
• Knowledge of information security standards and information privacy laws
• Knowledge of core security controls and systems such as risk analysis quantification and points of escalation
• Knowledge of IT security regulations and standards, such as ISO and Sarbanes-Oxley
• Knowledge of cloud technologies and IaaS, PaaS, and SaaS platforms
• Demonstrated ability to implement new policies and programs
• Strong written and verbal communication skills
• Strong analytical and critical thinking skills

Preferred Qualifications

• Professional certification, such as CISA, CISM, CRISC, CISSP, or ISAAP

#LI-WW1

About the Role:

We’re seeking a Senior SIP/VoIP Engineer to design, operate, and enhance our global enterprise voice systems. You’ll play a hands-on role supporting carrier-grade voice infrastructure, ensuring call quality and uptime, and driving operational excellence. This position is ideal for someone who is fluent in SIP technologies, enjoys troubleshooting complex call flows, and thrives in collaborative, cross-functional environments.

Your key responsibilities:

• Support and maintain voice infrastructure, including SBCs, policy servers, and voice gateways

• Troubleshoot SIP signaling and call flow issues across global platforms

• Participate in an on-call rotation and respond to high-severity incidents as needed

• Work closely with DevOps, Cloud, Network, and Security teams to ensure reliable and secure service delivery

• Partner with vendors for platform updates, tuning, and escalations

• Implement and refine monitoring, alerting, and automation to improve operational efficiency

• Contribute to the documentation, design, and continuous improvement of the voice environment

What you'll bring

Required:

• 7-10+ years of experience in voice engineering, operations or telecom infrastructure

• Strong understanding of SIP stack architecture, call setup and troubleshooting methodologies

• Hands-on experience with SBCs and policy servers (Ribbon experience required)

• Familiarity with voice routing, QoS, and integration with cloud and on-prem systems

• Experience supporting 24x7 operations, on-call support, and incident management

• Knowledge of cloud environments (AWS, Azure) and security best practices

• Excellent problem-solving skills and communication abilities for working with distributed teams

Experience we consider a plus:

• Experience automating or scripting voice operations workflows

• Familiarity with observability tools (Grafana)

Why this role matters:

We are seeking a dynamic and pragmatic ADM to join our diverse global team. As ADM, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the first step in their career supported by an experienced Agile team.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing the Scaled Agile framework (SAFe) across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving SAFe implementation you won’t get from training or certification.

Your key responsibilities:

With the support of the LACE team you will help to drive the Agile transformation across Vonage. Your role will focus specifically on introducing a strong Agile culture within one or more teams, and you will also have the opportunity to assist the Release Train Engineers with running of SAFe events.

• Train, mentor, and support teams to introduce and follow agile values, principles, and practices. 
• Use a data driven approach to help teams monitor their performance and drive a culture of continuous improvement.
• Encourage open communication and active participation within and between teams.
• Identify and address impediments that could hinder the team's progress or productivity. Collaborate to find solutions and eliminate obstacles.
• Foster effective communication between team members and  stakeholders. Ensure information flows smoothly and that everyone is aligned with the team’s goals and priorities.
• Support the Release Train Engineers with planning for and running SAFe events such as PI planning.

What you'll bring

Some experience as ADM with an awareness of one or more Agile methodologies such as Scrum, Kanban or XP will be useful to succeed in this role. Transferable experience from different career paths is welcomed. 

The ideal candidate will be enthusiastic and open-minded and will be able to give examples of their pragmatic and outcome-driven approach. A positive and constructive attitude towards setbacks is essential for this role. The ideal candidate will be ready to give examples of their resilience and creativity when facing challenges. Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

Required:

• Familiarity with Agile principles and methodologies, such as Scrum, Kanban and XP.
• Strong interpersonal and communication skills, with the ability to foster teamwork and collaboration.
• Detail-oriented and highly organized, capable of maintaining accurate records and tracking progress.
• Resilience and a problem-solving mindset, with the ability to not just identify issues but help find solutions.
• Eagerness to learn and adapt to new processes and tools.
• Ability to inspect and adapt in a dynamic environment.

Experience we consider a plus:

• Previous experience in project management, software development, or Agile is a plus.
• There is scope for the right candidate to progress to a Release Train Engineer role in time so familiarity with SAFe would be useful.
• Familiarity with Atlassian suite (Jira, Confluence).

How you’ll benefit:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Lunch and Learn Sessions
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

#LI-WW1

Why this role matters:

We are looking for Software Engineers to work in the Call Center as a Service (CCaaS) Technology Team where you will be working on a global, multi-tenant, real-time service, with thousands of concurrent users. Your focus will be on developing the platform that directly enables and supports contact centre agents.

Your key responsibilities:

• Contribute to product improvement beyond code implementation by actively caring about the product and its users
• Create a performant, secure, scalable service that our customers will rave about
• Continuously improve and automate the monitoring and deployment of our cloud service

What you'll bring

Required:

• Bachelor’s degree in Computer Science, Electrical Engineering or related field/ or relevant experience
• Excellent communication skills, including writing, speaking and listening to effectively communicate with technical and non technical people
• 2+ years of relevant experience building Front End Applications
• Experience with TypeScript/JavaScript frameworks including Vue.js / React
• Knowledge about state management, e.g. experience with Pinia for centralized state
• Ability to build real-time applications; understanding of Web Sockets and REST API

Experience we consider a plus:

• 2+ years of relevant experience in full-stack development
• Knowledge of distributed system including messaging mechanism (Kafka / SNS)
• Experience with setting up and leveraging platform analytics, logging, and monitoring tools (e.g., Grafana, New Relic) to proactively identify and resolve production issues in real-time services.
• Ability to responsibly utilise AI tools to enhance development productivity and quality

How you’ll benefit:

• Local benefits
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-KS1

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Join Vonage's Applications Architecture team and help shape how we handle data across our unified communications platform. You'll work with hundreds of engineers across product lines, setting the direction for data platforms that serve millions of users worldwide.

As a trusted advisor and facilitator, you'll guide engineering teams and product managers on data architecture decisions - helping us build scalable, multi-tenant data products while maintaining speed and quality. This is about strategic influence, not hands-on coding.

Your key responsibilities:

• Design and guide the software and data architecture for customer-facing data products across multiple systems in a multi-tenant environment
• Set architecture vision for analytics data platform and identify emerging technology trends
• Work directly with engineering teams and product managers to scope features and solve complex data challenges
• Engage and be an active member of the wide Apps architecture team
• Facilitate technical discussions and help teams make better architectural decisions across domains
• Establish and evangelize best practices, guidelines, and standards for data management
• Identifying and sponsoring technical improvements  
• Champion the team's vision while empowering teams to own their implementation

What you'll bring

Your background:

• 10+ years of building Software and Data-heavy systems - you've seen what works (and what doesn't)
• Experience designing features that utilize AI/ ML
• You've built data products that actually scale
• Understanding of cloud infrastructure (we love AWS, but a great cloud experience translates)
• Fluent in one of the languages, like Python, .NET, JavaScript—you speak a developer language

Who you are:

• A natural communicator who influences without needing a title
• Self-directed - you see what needs doing and make it happen
• A pragmatic thinker who cuts through complexity to find elegant solutions
• Curious and energized by learning new technologies and approaches
• Comfortable with ambiguity and change (we're growing fast!)
• Someone who connects the dots between technical choices and business impact

What would make you stand out:

• You've been an architect or technical lead before and loved it
• You've worked with modern data tools: Kafka, Snowflake, Spark, Looker
• You know the telecom, SaaS, or unified comms space
• You've thrived in Agile/SAFe environments
• You've mentored engineers and watched them grow
• You have a bias for improvement - leaving things better than you found them is just how you work

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line
• Hybrid work
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-KF1

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Your key responsibilities:

• Participate in the entire application development lifecycle with a strong focus on test automation
• Introduce and improve automated tests
• Maintain and improve automated test framework
• Define testing requirements in conjunction with software engineers and the product owner
• Identify opportunities for technical procedure and tool enhancements to drive production and development effectiveness
• Innovate in best automation and continuous testing practices by trying new frameworks and technologies on the market and recommending their use

What you'll bring:

Required:

• Familiarity with Playwright or similar test automation frameworks
• Experience in test management and managing test processes
• Experience with observability tooling such as Grafana and Kibana
• Familiarity with RESTful APIs and Postman, including creating collections and documentation
• Strong knowledge of quality assurance methodologies including functional, integration, acceptance, and unit testing
• Familiarity with version control systems like Git
• Technical inquisitiveness and a passion for driving quality

Experience we consider a plus:

• Experience troubleshooting and debugging end-to-end tests
• Ability to simulate complex multi-system scenarios using standard tools and frameworks
• Experience identifying opportunities for process and tool enhancements
• Demonstrated ability to learn and grow in technical roles

How you'll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-KS1

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

We're looking for a Developer Advocate (iOS) to join the Vonage Developer Relations team and drive the successful adoption of our APIs on mobile platforms.

In this strategic role, you'll lead developer experience initiatives for our mobile platform, helping to create tools and resources that ensure users can quickly and painlessly build with our Video, Voice, and Network APIs. Your work will be crucial in helping developers leverage our video and voice APIs, and other APIs effectively, combining technical expertise with strategic insight to drive platform adoption and usage.

As a Developer Advocate, you will be the bridge between our engineering teams, product management, and the developer community, ensuring our mobile products and SDKs are accessible and effectively implemented. You'll focus on creating reference implementations (e.g., iOS sample applications), developer resources that showcase the power and scalability of our platform, and migration tools while facilitating smooth transitions from legacy systems.

Your key responsibilities:

• Technical Content: Create and maintain comprehensive technical documentation, code samples (Swift/ObjectiveC), and tutorials that demonstrate best practices for API implementation on Vonage's APIs on iOS.
• Community Education: Host webinars, workshops, and hackathons to educate developers on building and scaling mobile-driven solutions.
• Documentation Tools: Develop and maintain tools that help keep API documentation current, including automated testing of code samples and integration examples.
• Product Feedback: Gather and analyze developer feedback to identify opportunities for tooling improvements and new automation solutions.
• Cross-team Collaboration: Work closely with Product, Engineering, and Support teams to ensure tooling aligns with platform capabilities and developer needs.

What you'll bring

Required:

• Strong software development experience with expertise in iOS (Swift/ObjectiveC) technologies.
• Proficiency in programming languages relevant to server-side development.
• Experience with API design and implementation.
• Strong technical writing and documentation skills.
• Excellent problem-solving and debugging skills.
• Strong communication skills and ability to work in a remote environment.

Experience we consider a plus:

• Previous Developer Experience, Developer Relations or Developer Advocacy experience.
• Understanding of WebRTC and real-time communication protocols.
• Proficiency in multiple programming languages commonly used for tooling and server-side development.
• Familiarity with cloud communication platforms (CPaaS), Network APIs, and Vonage APIs.
• Background in creating developer documentation and technical content.

How you’ll benefit:

• Unlimited Discretionary Time Off.
• Private Medical Insurance with the option to add dependents at your own cost.
• Multisport Gym Membership.
• Educational Assistance Reimbursement Program.
• Polish Language Classes for non-native speakers.
• Lunch and Learn Sessions.
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
• Three Paid Volunteer Days a Year.
• Reimbursement for the costs of prescription glasses.
• Maternity and Paternity Leave.

#LI-AR1

#LI-#WW1

#LI-WW1

Vonage's Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Vonage is looking for a hands-on SDET (Mid–Senior Level) to strengthen automation engineering across our modern microservices-based communications platform.
This role is deeply technical and delivery-focused. You will design and implement scalable automation solutions across UI, API, performance, and mobile layers, ensuring quality is embedded throughout the SDLC.

As part of the QA Centre of Excellence (QA COE), you will collaborate with engineering squads to build reliable, CI/CD-ready automation frameworks and promote best practices in BDD, microservices testing, and observability.

Your key responsibilities:

What you'll bring

Required:

• 5–8 years of experience in automation engineering or SDET roles.
• Strong hands-on experience with: Playwright (TypeScript), API automation (REST/GraphQL) and BDD frameworks (Cucumber/Gherkin)
• Experience working within AWS-based environments.
• Strong understanding of distributed systems, microservices testing.
• Experience integrating automation into CI/CD pipelines.
• Working knowledge of performance testing with K6.
• Strong coding, debugging, and analytical skills.
• Experience collaborating within cross-functional Agile teams.

Experience we consider a plus:

• Experience with Docker, Kubernetes, or EKS.
• Familiarity with contract testing tools.
• Exposure to telecom or communications platforms.
• Mobile automation experience with Appium.
• Experience contributing to shared, cross-team automation frameworks.

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line
• Hybrid work
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-KS

About Vonage API

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters:

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Your key responsibilities:

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
• Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
• Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring

• Fluent German is a must
• Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
• Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
• Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
• Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
• Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
• Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
• Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

Why Join Vonage API?

• Be part of a cutting-edge technology company driving digital transformation.
• Work with a talented and passionate team dedicated to customer success.
• Opportunity to make a significant impact on customer experiences and business growth.
• Competitive salary, benefits, and career growth opportunities.

How you’ll benefit:

• Medical Insurance
• Group Life Insurance
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI

#LI-MW1

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

We're looking for a Developer Advocate (Android) to join the Vonage Developer Relations team and drive the successful adoption of our APIs on mobile platforms.

In this strategic role, you'll lead developer experience initiatives for our mobile platform, helping to create tools and resources that ensure users can quickly and painlessly build with our Video, Voice, and Network APIs. Your work will be crucial in helping developers leverage our video and voice APIs, and other APIs effectively, combining technical expertise with strategic insight to drive platform adoption and usage.

You will be the bridge between our engineering teams, product management, and the developer community, ensuring our mobile products and SDKs are accessible and effectively implemented. You'll focus on creating reference implementations (e.g., Android sample applications), developer resources that showcase the power and scalability of our platform, and migration tools while facilitating smooth transitions from legacy systems.

Your key responsibilities:

• Technical Content: Create and maintain comprehensive technical documentation, code samples (Kotlin/Java), and tutorials that demonstrate best practices for API implementation on Vonage's APIs on Android.
• Community Education: Host webinars, workshops, and hackathons to educate developers on building and scaling mobile-driven solutions.
• Documentation Tools: Develop and maintain tools that help keep API documentation current, including automated testing of code samples and integration examples.
• Product Feedback: Gather and analyze developer feedback to identify opportunities for tooling improvements and new automation solutions.
• Cross-team Collaboration: Work closely with Product, Engineering, and Support teams to ensure tooling aligns with platform capabilities and developer needs.

What you'll bring

Required:

• Strong software development experience with expertise in Android (Kotlin/Java) technologies.
• Proficiency in programming languages relevant to server-side development.
• Experience with API design and implementation.
• Strong technical writing and documentation skills.
• Excellent problem-solving and debugging skills.
• Strong communication skills and ability to work in a remote environment.

Experience we consider a plus:

• Previous Developer Experience, Developer Relations or Developer Advocacy experience.
• Understanding of WebRTC and real-time communication protocols.
• Proficiency in multiple programming languages commonly used for tooling and server-side development.
• Familiarity with cloud communication platforms (CPaaS), Network APIs, and Vonage APIs.
• Background in creating developer documentation and technical content.

How you’ll benefit:

• Unlimited Discretionary Time Off.
• Private Medical Insurance with the option to add dependents at your own cost.
• Multisport Gym Membership.
• Educational Assistance Reimbursement Program.
• Polish Language Classes for non-native speakers.
• Lunch and Learn Sessions.
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
• Three Paid Volunteer Days a Year.
• Reimbursement for the costs of prescription glasses.
• Maternity and Paternity Leave.

#LI-AR1

#LI-WW1

#LI-WW1