Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Join our growing group at Vonage, where we build cutting-edge web applications that power real-time communication experiences used by people every day. We're a diverse team passionate about technology and innovation — and a place where many of today's team leads and architects started out as developers, just like you.

Our team sits at the heart of Vonage's product, developing communication solutions deployed across multiple platforms. We build modern, responsive, high-performance front-end applications that handle real-time events at scale — work that directly shapes how businesses and their customers connect. What we do matters: every feature we ship improves the experience of thousands of users relying on Vonage to communicate.

We collaborate closely with designers, product managers, and engineers across the company, and we genuinely value creativity, collaboration, and having fun along the way.

Your key responsibilities:

You’ll lead front-end development for large-scale, real-time applications. You’ll design and implement intuitive, reliable, and performant user interfaces, working end-to-end with designers and backend teams. You’ll help define front-end best practices, mentor others, and drive technical decisions to keep our stack modern and maintainable.

Main tech stack:
Vue.js, JavaScript, TypeScript, Node.js, NestJS, Java, AWS, K8s, SQL

What you'll bring

Required:

• 4+ years of front-end or full-stack development experience with strong focus on modern JavaScript and TypeScript
  
  
• Expertise in modern web frameworks - preferably Vue
  
  
• Solid understanding of responsive design and performance optimization
  
  
• Experience leading projects and mentoring developers
  
  
• Experience with CI/CD pipelines for automated testing and deployment
  
  
• Strong collaboration and communication skills

Experience we consider a plus:

• Familiarity with backend technologies (Node.js, microservices, cloud) is a plus

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
  
• Pension scheme
  
• Ericsson support line
  
• Hybrid work
  
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
  #LI-KF1
  

Vonage Applications:

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

You'll be the quality champion for our mission-critical voice platform—working 70% on automation and 30% on creative manual testing. This is a technical, hands-on role where you'll build test frameworks, support engineers, and ensure our SIP/voice systems work flawlessly. Perfect for someone eager to grow in automation, AWS, and voice technologies.

Your key responsibilities:

Build & evolve automation (your main focus)

• Design and maintain Python/SIPssert/SIPP-based test frameworks for voice platform validation
• Create CI/CD pipelines with GitHub Actions for continuous testing
• Write automated test suites for SIP protocols, call flows, and carrier integrations
• Develop monitoring automation with AWS and Grafana to catch issues early
• Improve test infrastructure—speed, reliability, and coverage
• Participate in early system design, providing valuable input on early architectural decisions phases
• Own, triage, investigate and help with resolution and validation of production defects or early stage malfunctions during development

Test what automation can't

• Manually validate complex voice scenarios and call quality
• Run exploratory and chaos testing to find edge cases
• Analyze SIP call flows using Wireshark, VoipMonitor etc
• Perform performance testing under real-world conditions

Collaborate & support the team

• Partner with developers on test strategies and code reviews
• Investigate production issues using logs, traces, and packet captures
• Champion quality best practices and shift-left testing
• Document findings and share knowledge with the team

What you'll bring

Must-haves:

• SIP protocol knowledge (call flows, signaling)
• 3+ years QA experience (manual + automation)
• 2+ years test automation framework development
• Network troubleshooting tools (Wireshark, tcpdump, VoipMonitor)
• AWS basics and cloud platform familiarity

Nice to have (we'll help you learn!):

• Python or another programming language
• Ribbon SBC/SLB/PSX, OpenSIPs, or SIPp platforms
• Docker, Grafana, GitHub Actions
• RTP, SRTP, VOIP protocols
• MySQL, DevOps tools (Ansible, Terraform)

You're a great fit if you:

• Love building automation and improving test frameworks
• Are curious about voice/network technologies
• Think creatively about testing challenges
• Enjoy collaborating with engineers
• Have an improvement mindset and eagerness to learn

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary Unlimited Time off, Medical, Dental & Vision Insurance and 401(k) + more.

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI#LI-KF1-KF1

Why this role matters: 

The Engineering team at Vonage is a fast growing group of talented engineers. Java Developers here face multiple challenges associated with high performance, distributed systems, and processing large volumes of data in real time. 

Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies. 

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW……. 

What you will do:

You'll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. 

We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more.

Requirements

• 3+ years of experience in back-end development working with Java, Spring boot and Microservices

Experience with modern web frameworks, primarily Java. Experience with Kafka ,Redis and MongoDB.

• Extensive experience with cloud technologies like AWS

Good to have experience with node.js , Python

• A familiarity with SQL and NoSQL databases
• An understanding of Object Oriented Design and standard design patterns.
• Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to implement scalable, loosely coupled, and maintainable microservices.
• Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications.
• Enjoy working in a fast-paced environment
• Able to work collaboratively within different teams and with differing levels of seniority
  
  

What you will bring:

• Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance
• Experience with back-end technologies
• Good knowledge and understanding of client-side architecture
• Capable of managing time well and working efficiently and independently
• Ability to collaborate with multi-functional teams
• Excellent communication skills

Nice to Have

• Bachelor's or Master's degree in CS or related field/experience
• Experience in third party integration like Microsoft team, Destiny
• Experience in Copilot and Copilot CLI

#LI-CK1

Why this role matters:

As a Software Development Engineer in Test (SDET III), you will be a key quality advocate for the Vonage platform, ensuring quality, testability, and security across the full software development lifecycle. You will bridge engineering and quality by building robust automation frameworks that support everything from early development to global, high-traffic production systems.

Your work directly impacts the reliability and scalability of mission-critical conversational commerce and messaging platforms.

Your key responsibilities:

• Design, build, and maintain automated test frameworks, test suites, and scripts integrated into CI/CD pipelines.
• Work as an active member of Agile teams, partnering closely with Product and Engineering to define testing requirements and plans.
• Participate in design and architecture reviews with a focus on test automation, performance, and scalability.
• Test complex routing, decision engines, and event-driven workflows for distributed, multi-tier systems.
• Implement shift-left testing by collaborating with developers on unit coverage and early defect prevention.
• Use observability tools to identify root causes of failures and monitor test reliability trends.
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team

What you'll bring

• 5+ years of experience in software test automation for complex systems.
• Proven experience designing and building test automation frameworks and CI-integrated test suites.
• Must have experience using Playwright Framework
• Good knowledge of using Typescript
• Strong programming skills in Python
• Experience testing distributed, event-driven architectures (Pub/Sub, Cloud Tasks, Kafka).
• Hands-on experience with cloud platforms (GCP or AWS), including containerized and serverless services.
• Experience testing REST APIs, asynchronous workflows, and multi-tier applications.
• Strong analytical, troubleshooting, and collaboration skills in fast-paced environments.

Experience we consider a plus:

• Experience with CI/CD tools (GitHub Actions, Jenkins, GCP Cloud Build).
• Exposure to commerce systems, payments, or transaction workflows.
• Experience with performance, load, and scalability testing for high-traffic systems.
• Familiarity with contract testing (Pact), Kafka, API security, or SSO standards (SAML, OIDC).

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. 

#LI-JB1

What you will do:

You'll work on end-to-end projects in a full-stack role, aligned with your skills and career goals. As a part of your job, you will be charged with designing, researching, developing, and testing the functional and non-functional areas. 

We design and implement new projects while constantly making sure we support large scales of data and traffic, backward and upward compatibility, and more.

Requirements

• Min 6+ years of experience in full-stack development using JavaScript and TypeScript
• Strong experience with modern web frameworks, particularly Vue.js and Nest.Js
• Experience with AngularJS or React.js is also acceptable
• Extensive hands-on experience with AWS cloud technologies
• Solid backend development experience using Node.js
• Demonstrated proficiency in designing, developing, and deploying microservices-based applications. Ability to architect and implement scalable, loosely coupled, and maintainable microservices.
• Having experience in implementing CI/CD pipelines for automated testing, building, and deploying applications.
• Ability to lead end-to-end projects, working with other team members across the world
• Deep understanding of system architecture , and distributed systems
• Enjoy working in a fast-paced environment
• Able to work collaboratively within different teams and with differing levels of seniority

What you will bring:

• Work closely with cross-functional teams such as Development, Operations, and Product Management to ensure seamless integration of new features and services with a focus on reliability, scalability, and performance
• Experience with back-end technologies
• Good knowledge and understanding of client-side architecture
• Capable of managing time well and working efficiently and independently
• Ability to collaborate with multi-functional teams
• Excellent communication skills

Nice to Have

• Bachelor's or Master's degree in CS or related field/experience

#LI-CK1

Why this role matters:

Seeking a Tax Manager to support global income tax accounting processes and US federal income tax compliance as part of the global income tax team. This position is based in our Holmdel, NJ office or may be performed remotely (US-based) and will report to the Vice President of Tax. This position will be responsible for preparing IAS 12 tax calculations and assisting with the US federal and state tax compliance. Incumbent will also interface with core Finance functions including Corporate Accounting, Legal, and Treasury across a number of US and non-US locations.

Your key responsibilities:

Tax Provision

*Preparation of the Annual IAS 12 calculation
*Preparation of the quarterly tax provisions
*Preparation of all supporting documentation such as the Effective Rate Recondition, Deferred Tax Roll forward, etc. with the assistance of international team members
*Preparation and reconciliation of the deferred tax asset calculations and income tax payable accounts analysis
*Preparation of IFRIC 23 Uncertainty over Income Tax Treatments (FIN 48 in ASC 740-10) assessment and calculations
*Liaison with the auditors as needed
*Support quarterly and annual internal and external SOX control documentation

Tax Compliance
*Manage and review US federal and state income tax compliance filings prepared by a third-party provider
* Calculate and prepare workpapers supporting book/tax differences to be reported on Schedule M-3 and provide to third party
*Gather all other supporting workpapers to be reported on federal and state income tax filings such as A&A support, FinCEN/BSA (FBAR) information, Boycott Information, etc.
*Prepare quarterly estimated tax payments and annual extension and coordinate payment execution via check, ACH, or electronic filing.
*Prepare ~65 city income tax filings using BNA software
*Cash tax forecast
*Research and respond to notices received from various jurisdictions as necessary
*Manages the overall tax compliance calendar

Tax Contingency
*Lead contact on all US federal and state income tax audits
*Managing all Information Document Requests (IDRs) issued by the IRS
*Coordinate with outside advisors as necessary Requirements

What you'll bring

*Bachelor’s Degree in Accounting.Certified Public Accountant required. Post-graduate study in Taxation preferred.

*5 to 7 years of experience with a Big 4, regional accounting firm or corporate tax department.
*Strong knowledge of income tax accounting (IFRS and ASC 740)
*In-dept understanding of US Federal and state income tax compliance.
*Ability to clearly and professionally communicate, verbally and in writing, with a wide variety of coworkers, executives, and directors.
*Ability to perform tax research and ad hoc requests
*Experience with Oracle ERP preferred and BNA tax software
*Ability to manage multiple deadlines in a fast-paced environment
*Strong analytical and problem-solving skills.

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process
  #LI-JS3

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

Number Operations Analyst 

Vonage Business Operations Mission

We enable Vonage’s operational scale and reliability through strong governance, data-driven decision-making, and deep functional expertise. Our focus is on building sustainable operations that support global growth and a high-quality customer experience.

Why this role matters

Numbering resources are foundational to our products, customer experience, and regulatory compliance. With licences to operate across multiple countries and partnerships with global carriers, we ensure the right numbers are available in the right locations at the right time — and efficiently managed throughout their lifecycle.

This role consists of managing the number inventory and associated operations (number provisioning and testing, regulatory compliance, Know Your Customer (KYC) processing, all porting aspects, migrations, troubleshooting, optimisation and automation).

What you will do

• Provisioning: Manage end-to-end number provisioning, including complex KYC/identity verification for restricted markets. Process and validate customer orders across all Vonage application businesses, ensuring successful service enablement through testing.
• Line Number Porting (LNP): Execute number porting projects for customers and internally, navigating specific porting complexities and validation rules. Handle port out processing and escalations in adherence to regulatory lead times.
• Inventory Management: In addition to number inventory status maintenance, perform regular cleansing projects of the inventory to increase accuracy, integrity and reduce costs. 
• Regulatory Compliance: With engagement from our regulatory teams, you will support audits from regional bodies and help measure and adapt existing and future service offerings to remain compliant.
• Migrations: When required, scope, analyse and submit back office migration or LNP tasks to consolidate, diversify, improve quality or generate cost savings.
• Troubleshooting: Help solve customer number reachability issues, incorrect spam tagging, debugging SIP signaling or CLID display problems etc, when needed. 
• Optimisation and Automation: Collaborate with internal team members to further streamline, enhance and automate operational tasks.

What you will bring

• Industry Experience: Proven background in Telecoms or CCaaS, specifically handling number provisioning and/or LNP.
• Technical Awareness: Familiarity with SIP, VoIP, and legacy PSTN nuances.
• Tooling: Advanced Excel skills (large datasets), experience with ticketing/CRM systems (e.g. Jira, Zendesk, Salesforce), and familiarity with data tools such as SQL, Snowflake, or Kibana.

Soft Skills: 

• High attention to detail, particularly in data and document handling
• Strong analytical and problem-solving skills
• Self-motivated with excellent time management and ability to manage competing priorities
• Comfortable working independently and managing operational queues
• Confident communicator across cross-functional teams
• Fluent English

#LI-MB2

Vonage Applications

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Why this role matters:

Authentication and identity are the front door to every Vonage product — and the Cerberus team is the engineering team that keeps that door secure, reliable, and scalable for hundreds of thousands of business users worldwide. Sitting at the heart of the Vonage Business Communications and Vonage Contact Center platforms, we own the full identity stack — OAuth 2.0 / OIDC, SSO, MFA, SCIM, RBAC/ABAC, fraud detection, and more — processing hundreds of thousands of requests per minute in production. This is not a supporting role; it is core infrastructure where a single decision can affect the security and availability of Vonage's entire product suite. As a Software Engineer joining a team of 6 senior engineers, you will take end-to-end ownership of mission-critical microservices, contribute to the modernization of the VCC identity platform, and help shape the technical direction of a fast-moving, security-first team — with real impact visible at scale from day one.

Your key responsibilities:

• Design, develop, and maintain authentication and authorization microservices (backend-heavy, full-stack) serving the VBC and VCC platforms

• Take full ownership of features end-to-end — from requirement kick-off and solution design through implementation, code review, testing, production deployment, and post-deploy monitoring

• Participate actively in Agile ceremonies — daily stand-ups, sprint planning, retrospectives, and design discussions — contributing concrete technical insights and surfacing risks early

• Manage production deployments using CI/CD pipelines (GitHub Actions / Bolt), including smoke tests, E2E test execution, log analysis (Kibana / Grafana), and incident response

• Implement and maintain security-critical flows including OAuth 2.0, OIDC, SAML 2.0, JWT, MFA, passkey/FIDO, SCIM, and inter-service authentication patterns

• Write and maintain technical documentation — architecture decision records, playbooks, runbooks, and knowledge-transfer materials

• Participate in on-call rotation (OpsGenie), responding to production alerts, investigating issues, and driving root cause analysis

• Leverage AI-assisted development tools (e.g., GitHub Copilot, Claude Code) to enhance personal productivity, code quality, and delivery speed.
  
  

What you'll bring

Required:

• 5+ years of professional software engineering experience, with a strong track record of delivering production-quality software in a team environment

• Full-Stack developer with a strong server-side orientation — comfortable owning backend services while able to contribute to frontend when needed

• Proficiency in Node.js — ability to design, build, and maintain scalable backend services in JavaScript/TypeScript

• Hands-on AWS experience — working knowledge of core AWS services (EKS/Kubernetes, EC2, Secrets Manager, WAF, S3, CloudFront, Lambda, ElastiCache)

• Microservices architecture — experience designing and operating distributed microservice systems, including service-to-service communication, event-driven patterns (Kafka), and API design

• PostgreSQL / relational databases — proficiency in schema design, query optimization, and database best practices

• AI-augmented development — active user of AI coding assistants (GitHub Copilot, Claude Code, Cursor, or equivalent) as part of everyday development workflow

• Strong software engineering fundamentals — SOLID principles, design patterns, clean code, unit and integration testing.

Experience we consider a plus:

• Authentication & Authorization deep knowledge — hands-on experience implementing OAuth 2.0, OIDC, SAML, JWT, MFA, SSO, SCIM, or RBAC/ABAC systems

• NestJS — experience building backend services with the NestJS framework (the team's emerging standard for VCC services)

• DevOps practices — familiarity with CI/CD pipelines, GitHub Actions, infrastructure-as-code (Terraform / CloudFormation / Helm charts), and Kubernetes manifests

• C# and/or Java— working knowledge of either language, useful for contributing to legacy components and cross-team integrations.

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line
• Hybrid work
  
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

#LI-KF1

Why this role matters:

We are looking for an experienced Core Voice Manager to lead a world-class team responsible for maintaining and evolving our enterprise voice infrastructure. This role involves overseeing global operations, managing on-call support rotations, and ensuring exceptional call quality and reliability across all voice platforms. This position is ideal for a professional who thrives at the intersection of voice technology, operations, and innovation.

Your key responsibilities:

• Lead and mentor a global voice operations team focused on reliability, performance, and scalability

• Manage daily operations, including incident response and on-call coordination

• Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components

• Analyze SIP signaling and call flows to identify issues and implement fixes

• Collaborate with cross-functional partners (Network, Cloud, Security, Engineering) to deliver end-to-end voice solutions

• Partner with vendors like Ribbon for advanced troubleshooting, upgrades, and platform enhancements

• Strengthen our voice systems with automation, monitoring, and proactive performance improvements

• Ensure all systems align with cloud and enterprise security best practices

What you'll bring

• 7+ years of strong technical experience (ideally managing large-scale voice operations or DevOps teams)

• 4+ years of experience managing engineering teams

• Knowledge of SIP stack, call flows, and voice troubleshooting

• Hands-on experience with SBCs and policy servers—strong preference for Ribbon platform experience

• Proven background in on-call operations and incident management

• Solid understanding of AWS cloud platform

• Familiarity with voice security practices and compliance frameworks

Experience we consider a plus:

• Experience automating voice operations or implementing CI/CD pipelines

• Familiarity with observability tools (Grafana)

How you’ll benefit:

Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging, respectful, diverse and progressive. We think about the future as much as we think about the present. We offer our people a competitive salary and flexibility where they need it.

• Company Bonus
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Maternity/Parental Leave
• Health Savings Account (HSA)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

Job Summary 

We help customers meet their business communication needs through the successful delivery of Vonage’s entire portfolio of Contact Center (CCaaS) and Unified Communications (UCaaS) solutions. Our customers demand exceptional experiences with products and services delivered on time, within budget and in line with technical, operational and functional expectations. Our job is to ensure this happens through the application of customer, business, technical and service understanding that orchestrates a high-complexity technical deployment across a unified approach.

As the leader of the Professional Services team, you will oversee the successful launch of UC and CC services, championing the technical synergy between our communication platforms and our customers' CRM environments to deliver a fully integrated, world-class user experience.You will oversee the delivery of seamless UCaaS/CCaaS-to-CRM workflows, ensuring that our services are configured to optimize customer support and sales operations. This role requires a deep understanding of Computer Telephony Integration (CTI), data synchronization, and the technical mapping required to integrate with CRM records.

Essential Job Functions

• Technical Integration Oversight: Lead the implementation of Vonage Contact Center services. Ensure team members correctly configure the Call Center Platform, and Data Adapters.
• Architectural Guidance: Serve as the technical authority for the team when mapping Vonage CCaaS features (IVR, Omni-channel routing, and Queue management) to CRMs.
• Operational Engineering: Identify technical bottlenecks in the integration process. Develop and standardize reproducible implementation templates to reduce "Time-to-Revenue" for customers integrations.
• Team Technical Development: Conduct configuration reviews and mentor staff on the technical nuances of Vonage solutions, ensuring the team stays current on Vonage product updates.
• Cross-Functional Technical Liaison: Partner with Product and Engineering to provide feedback on the Vonage Platform issues, reporting bugs or feature requests identified during customer deployments.

Requirements

• Experience: 3+ years of leadership in a technical implementation, CCaaS, or SaaS consulting environment.
• Domain Expertise: Expert-level understanding of CCaaS/UCaaS ecosystems and their technical relationship with CRM platforms.
• Technical Proficiency: Understanding of APIs (REST/SOAP), webhooks, and how they facilitate real-time data exchange between communication platforms and CRMs.
• Problem Solving: Proven ability to troubleshoot network latency, browser-based CTI issues, logic and permissions impacting service delivery.

Education: Bachelor’s degree in CS, IT, or equivalent experience. Salesforce Certified Administrator or ServiceNow Certified Admin certifications are highly preferred.

#LI-MB2

Vonage Communications APIs: 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters: 

The Strategic Sales Overlay is responsible for driving incremental, high-value revenue growth for the Network Powered Solution by co-selling alongside core account teams, shaping complex deals, and accelerating adoption of NWPS. This role does not replace core sellers; instead, it amplifies sales effectiveness, ensures solution-led selling, and enables repeatable, scalable revenue across priority verticals and strategic customers.

The Overlay acts as the commercial quarterback for the NWPS solution working with core account sales lead —bridging product, engineering, GTM, and sales—to ensure the right opportunities are pursued, positioned, and closed.

Your key responsibilities: 

Revenue Growth & Deal Acceleration

• Own a dedicated overlay revenue quota aligned to strategic BU targets.
• Drive incremental pipeline creation, deal progression, and close velocity through joint selling with core sales teams.
• Identify, qualify, and prioritize high-value use cases and lighthouse customers aligned to BU strategy.
• Lead commercial strategy for complex, multi-stakeholder deals, including pricing, packaging, and value articulation.

Co-Sell & Field Enablement

• Partner with core Account Executives, Regional Sales Leaders, and Channel teams to embed BU solutions into active sales motions.
• Act as the subject-matter expert for the NWPS solutions, differentiation, and business outcomes.
• Coach and enable sales teams on use-case selling, ROI narratives, and customer value propositions.
• Ensure consistent positioning and messaging across regions and verticals.

Go-to-Market Execution

• Translate BU strategy into field-executable GTM motions, including vertical plays, bundles, and offers.
• Provide direct feedback to Product and GTM teams on customer requirements, objections, and competitive dynamics.
• Support development of sales assets, playbooks, and reference architectures to drive repeatability.

Pipeline & Forecast Discipline

• Maintain accurate pipeline visibility and forecasting for overlay-owned opportunities.
• Track leading indicators such as pipeline coverage, conversion rates, deal cycle time, and attach rates.
• Ensure deals meet margin, scalability, and strategic fit criteria.

Cross-Functional Leadership

• Serve as the primary commercial interface between Sales, Product, Engineering, Marketing, and Customer Success for BU opportunities.
• Support executive-level customer engagements, workshops, and strategic reviews.
• Champion a culture of collaboration, accountability, and outcome-driven execution.

What you’ll bring: 

Required Qualifications

• 10+ years of experience in B2B2x enterprise or solution sales, including overlay or specialist roles
• Proven track record of co-selling and influencing without direct ownership of accounts
• Experience driving revenue for complex, technology-led solutions (cloud, APIs, platforms, AI, network services, SaaS, etc.)
• Strong executive presence with the ability to engage C-level stakeholders
• Data-driven approach to pipeline, forecasting, and deal management

Preferred Qualifications

• Experience operating in matrixed, global sales organizations
• Background in launching or scaling new products or strategic business units
• Familiarity with vertical-led GTM motions and partner-driven ecosystems

Behavioral Attributes

• Strategic thinker with a builder’s mindset and customer obsession
• Highly collaborative; thrives in overlay and influence-based roles
• Comfortable with ambiguity and fast-moving, growth-oriented environments
• Outcome-focused, disciplined, and commercially astute

How you’ll benefit:

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance and 401(k).
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-JB1

Why this role matters

The Engineering team at Vonage is a group of talented engineers working on complex challenges associated with high-performance distributed systems and processing large volumes of data in real time.

We are looking for Software Engineers to join our dynamic development team. As a key contributor, you will play a vital role in building out our Template Management functionality. 

What you will do

• Build high-throughput, low-latency applications to meet communication use cases.
• Create scalable microservices that will help support our impressive growth
• Write efficient and scalable code in well-tested systems
• Collaborate with cross-functional teams to ensure seamless integration and functionality.

• Propose scalable, maintainable and cost-effective solutions
• Estimate the effort required to develop and implement new features
• Develop and execute effective testing strategies to ensure software quality and reliability
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team

What we value

• Being disruptive. Getting things done. With smart people. Enjoying knowing that the work we do is having a global impact by enabling never before imagined communications.
• We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and who are structured and committed in their approach. We iterate quickly, we fail fast, we take smart chances. We value those who will help us continue this spirit
• Values matter at Vonage. We are on a mission to bring value for consumers and enterprises through global cloud-based communications.
• But just as important as delivering value is how we deliver that value.
• We believe in integrity. Both personally and professionally. We believe in empowering our employees and are actively seeking entrepreneurs in training who want to help build something larger.
• We have gotten to this point by being committed, passionate, and focused on getting things done. We need more people like us. If this appeals to you then we encourage you to apply.

The Stack

• Language - Java primarily 
• Cloud - AWS primarily
• Monitoring and observability
• Kafka and Redis
• Docker and Kubernetes

 What you will bring:

• 5+ years hands on software engineering skills in Java for backend services
• A strong focus on testing, with a customer-first mindset
• Experience with multi-threaded architectures, web services, and caching.
• Practical experience in deploying code in a modern programming environment using tools such as Docker and Kubernetes
• Willingness to learn and adapt to new technologies and programming languages.

What is in it for you

• Group Health Insurance:
• INR 8,00,000 [ Rupees Eight Lakhs ] as a family floater insured amount. The coverage includes employee, spouse,
• upto 2 children, upto 2 parents OR in-laws.
• Group Accident & Disability Insurance :
• Accident cover of 3 times the AGC for the employee. Disability coverage for the employee according to insurance
• norms.
• Group Term Life Insurance :
• All the employees are covered under the corporate Term Insurance. Term Life Insurance is a coverage given to all the
• employees which is a cover of 3 times the AGC of the employees. 

#LI-JB1

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters

SDET (Software Development Engineers in Test) engineers perform and participate in application development and testing. We ensure continuous quality and testability of code throughout the software development lifecycle. We build quality within the software development process through automated testing suites, providing comprehensive support from code development to functionality. We live on the leading edge of system and component design, developing solutions that serve millions of users and businesses all over the world. 

The SDET Manager brings this to life by contributing to technology development and decision-making and guiding the work of SDET engineers and teams. This person will be coming in at a time of growth, not only within ‘a’ single team, but across Vonage API - therefore this person will need to be prepared and experienced to scale processes & teams.

What you'll do:

• Lead, mentor, and scale a high-performing team of SDETs to successfully deliver on ambitious product roadmaps on our Messaging API team
• Drive the development and execution of robust testing strategies for current and future product releases, ensuring comprehensive coverage of both functional and non-functional requirements.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working
• Collaborate closely with product and engineering teams to design, develop, and optimize advanced test automation frameworks and maintain scalable, reliable data sets.
• Establish, track, and analyze quality and effectiveness metrics to inform decision-making, support continuous improvement, and ensure the highest standards of software quality.
• Proactively diagnose technical issues, report defects, and propose implementable solutions to prevent recurrence and improve product stability.
• Contribute to and influence the development of long-term technical solutions and quality strategies for the wider engineering department.
• Foster a culture of quality by developing and promoting processes that educate and empower engineers at all levels to write higher quality, testable software.
• Assess, optimize, and elevate current testing procedures and processes for efficiency, scalability, and alignment with business needs.
• Define and communicate clear team success metrics, ensuring ongoing alignment with the engineering organization’s strategic vision.
• Work collaboratively with engineering teams and stakeholders to ensure testing requirements, features, and protocols are well understood, supported, and implemented.
• Partner with product and business managers to translate software requirements and technical architectures into actionable, measurable, and testable criteria.
• Drive the implementation of non-functional testing strategies—including scalability, redundancy, chaos engineering, and automation—in cloud and hybrid/cloud-native environments.

What you'll bring:

• Engineering leadership skills - experience leading a team of 10+ Engineers at least
• Advanced knowledge of Python programming language
• Comprehensive experience in developing and running a continuous integration and continuous deployment pipelines.
• Advanced knowledge of data structures, algorithms and distributed systems.
• Hands on experience with Docker or Kubernetes
• Outstanding interpersonal and communication skills.
• Bachelor’s Degree in Computer Science or related discipline, Masters would be advantageous
• Advanced understanding of and experience with writing, testing, debugging and perfecting code.
• Ability to:
• Navigate ambiguity.
• Present complex technical information in a clear and concise manner to a wide variety of audiences.
• Identify risks and threats in current and emerging technologies, procedures, features and operations.
• Manage multiple priorities with accuracy and efficiency while meeting deadlines.

Experience we consider a plus:

• Java, Springboot, Kotlin code experience
• WebRTC / Communication testing experience.
• Experience with CI/CD tools (Jenkins, GitHub Actions), Kafka, and Data Science frameworks.
• Experience with relational and NoSQL databases, and testing multi-tiered architectures.
• Familiarity with VoIP and Messaging protocols, real-time communication systems, and scalability testing.
• Identify and leverage opportunities to incorporate artificial intelligence and machine learning solutions to enhance testing effectiveness, automation, and product quality.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line
• Unlimited Discretionary Time Off (DTO)
• Volunteer Time (VTO)

#LI-JB1

Why this role matters:

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly for the Video API vertical team. As a Video API Account Executive, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in WebRTC Video solutions, your work will directly contribute to helping innovative companies integrate video into their customer experiences, setting them apart in their respective industries.

Your key responsibilities:

• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell
• Employ a value & solution oriented sales methodology with a focus on real time video communication solutions
• Build upon the growth & adoption of our Video APIs in the Mid-Market segment in the APAC region
• Own cross functional opportunity management from Pre-Sales through to working with Customer Success
• Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts 
• Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
• Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

What you’ll bring:

Required:

• Experience in Enterprise technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.
• Experience selling WebRTC based solutions or other Video technologies 
• Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.
• Strong relationship-building skills with executives across business, marketing, and technology teams.
• Experience collaborating effectively with Pre-Sales Consultants.
• A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.

Experience we consider a plus:

• A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.
• Experience in gaming, finance, social or healthcare verticals selling Video products
• Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.

How you’ll benefit:

• Private Medical Insurance
• Group Pension Plan
• Life Insurance and Group Personal Accident
• Ericsson Care Line (EAP)
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-CK1

Why this role matters:

As a Staff Platform/SRE Engineer, you are a key technical leader for our India-based engineering team, acting as a bridge between high-level architectural vision and world-class execution. Working closely with Senior Management and the Global Architecture team, you will help shape Vonage’s engineering culture. You will drive the implementation of our long-term technical roadmap for our Cloud-Native Kubernetes platform, ensuring our global production APIs remain resilient, cost-efficient, and secure. Your mission is to eliminate systemic friction through software engineering, ensuring a seamless experience for hundreds of developers interacting with the cloud.

Your key responsibilities:

• Collaborative Technical Leadership: Work in partnership with the architecture team to scope, size, and execute large-scale initiatives. You serve as a primary technical authority and escalation point for the team in India.
• Predictive Problem Solving: Use deep systems knowledge to foresee architectural bottlenecks. You proactively design solutions for future scale, ensuring the platform stays ahead of business demands.
• Mentorship & Multiplier: Act as a lead mentor for junior and senior engineers. You provide the guidance needed to raise the engineering bar, fostering a culture of technical excellence and self-sufficiency.
• Infrastructure as Code (IaC) Culture: Drive the evolution of our IaC practices using tools like Terraform and Crossplane, moving the organization toward a Kubernetes-native management style.
• Reliability & Systems Debugging: Respond effectively to service failures by diving into AWS/EKS, Linux, and ArgoCD. Lead the team in performing thorough, blame-free Root Cause Analysis (RCA).
• CI/CD Modernization: Support the transition from legacy systems to modern automation. While expertise in GitHub Actions and enterprise-grade workflows is highly valued, your primary goal is ensuring a robust and automated deployment pipeline.

What you'll bring

• Experience: 12+ years of progressive experience in software engineering, systems design, and cloud architecture.
• AWS & Kubernetes Excellence: Expert-level experience managing massive, high-traffic, multi-tenant Kubernetes environments specifically on AWS (EKS).
• Cloud-Native Proficiency: Deep understanding of the AWS ecosystem, including networking, storage, and security layers.
• Observability Architecture: Experience implementing and managing observability stacks using tools like Prometheus, Grafana, VictoriaMetrics, or Thanos.
• FinOps & Efficiency: A proven track record of optimizing cluster topologies to balance performance with cost-efficiency goals.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What's required for application

• CI/CD Transformation: Experience migrating from Jenkins to GitHub Actions (custom actions, API integration, and self-hosted runners).
• Coding & Automation: Proficiency in Go (preferred) or Python to build integrated bot solutions and automation tools.
• Governance: Experience managing Harbor or Artifactory lifecycles.

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Why this role matters:

We are seeking a Staff Engineer / Staff Architect to provide end-to-end technical leadership across our Jumper AI / Conversational Commerce platform. This role spans backend systems, frontend architecture, cloud infrastructure, and platform design, with responsibility for guiding teams building Journey Builders, event-driven orchestration engines, commerce and payment platforms, and multi-channel messaging systems.

You will operate at the architecture and system design layer, working across multiple teams and domains rather than owning a single feature. The role requires deep technical judgment, strong communication skills, and the ability to balance product velocity with long-term platform health.

Your key responsibilities:

• Define and evolve platform architecture across backend, frontend, and cloud infrastructure.
• Lead architectural design for complex systems, including workflow orchestration engines, Journey Builders, commerce, and messaging platforms.
• Establish architectural principles, patterns, and standards that scale across teams and products.
• Provide technical leadership for distributed, event-driven backend systems with strong reliability guarantees.
• Guide frontend architecture for complex, high-scale products, ensuring performance, consistency, and usability.
• Drive cloud-native design on Google Cloud Platform with a focus on scalability, resilience, and operational excellence.
• Act as a trusted technical advisor, mentoring senior engineers and influencing cross-team technical decisions.

What you'll bring

• 12+ years of experience building and operating large-scale, production-grade software systems.
• Deep expertise in distributed systems, microservices architecture, and event-driven platforms.
• Strong hands-on background in backend system design using Python or Go lang or similar ecosystems.
• Proven experience designing workflow engines, routing systems, or stateful execution platforms.
• Solid understanding of frontend architecture principles and performance considerations for complex UIs.
• Strong cloud architecture experience, preferably on Google Cloud Platform.
• Ability to communicate complex technical concepts clearly and influence decisions across engineering, product, and leadership teams.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working.

Experience we consider a plus:

• Prior experience as a Staff Engineer, Principal Engineer, or Platform Architect.
• Experience defining internal platform standards adopted by multiple teams.
• Exposure to SRE practices such as SLIs, SLOs, and error budgets.
• Experience working on revenue-critical, high-traffic, or regulated systems.

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Why this role matters:

We're looking for a skilled Full Stack Engineer to join our expanding Jumper AI / Conversational Commerce platform team. This role requires robust experience in both frontend development (Vue.js / React.js) and backend development (Golang, Gin/Echo/Fiber). You will be instrumental in the design, development, and maintenance of scalable, secure, and high-performing applications that power our conversational commerce platform. This platform is used globally by enterprises to provide personalized, omnichannel experiences to their customers.

This position offers the chance to work across the entire technology stack, from crafting intuitive and dynamic user interfaces to building APIs and backend services deployed on Google Cloud Platform. You will collaborate closely with cross-functional teams, including design, product, data, and DevOps, to deliver impactful, customer-centric solutions.

Your key responsibilities:

• Design and build interactive, responsive frontend applications using Vue.js / React.js, and modern JavaScript.
• Translate UI/UX designs from Figma into high-quality, production-ready frontend code.
• Architect, build, and maintain backend services and REST APIs using Python (FastAPI, Flask, Django).
• Integrate frontend applications with backend APIs and third-party services to deliver seamless user experiences.
• Design and optimize data models, caching strategies, and database queries for performance and scalability.
• Deploy, scale, and operate applications on Google Cloud Platform with a focus on reliability and observability.
• Collaborate closely with Product, Design, QA, and Engineering teams; conduct code reviews and mentor junior engineers.

What you'll bring

• 5 plus years of hands-on full stack development experience in production environments.
• Strong proficiency in Vue.js or React.js, modern JavaScript (ES6+), HTML, and CSS.
• Solid backend engineering experience with Golang,  Gin / Echo / Fiber.
• Experience working with SQL and NoSQL databases such as PostgreSQL, BigQuery, Redis, or Datastore.
• Hands-on experience deploying and operating applications on Google Cloud Platform.
• Understanding of secure coding practices, authentication, and authorization using OAuth2 / JWT.
• Strong collaboration skills and experience working in Agile teams using Jira and Confluence.
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team

Experience we consider a plus:

• Experience building SaaS, e-commerce, or conversational AI platforms.
• Exposure to CI/CD pipelines using GitHub Actions or GCP Cloud Build.
• Experience optimizing frontend performance, accessibility, and responsiveness across devices.

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 6+ years of software development experience
• 3+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

About the Role:

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 8+ years of software development experience
• 5+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

#LI-CK1

Why this role matters:

We are looking for a Business Performance & Pricing Analyst, based in Poland, to join our Commercial Strategy & Performance team within the API Business Unit.

This role sits at the intersection of commercial analysis, pricing intelligence, and business performance monitoring. You will be responsible for tracking and analysing the performance of our API products, generating actionable insights, and supporting the definition and execution of our pricing strategy. Your contribution will be essential to safeguard and improve the profitability of our APIs, and to help Vonage achieve its revenue and margin growth objectives. You will work closely with Pricing Managers, the Business Performance team, Sales, Product, and Finance stakeholders — acting as a key analytical partner across the organisation. 

This role is offered as an 8-month fixed-term contract.

Your key responsibilities:

• Monitor revenue, market share, and profitability against business goals and OKRs
• Build and maintain dashboards (Tableau) to track real-time business performance
• Identify performance gaps, risks, and opportunities, and recommend actions
• Analyze customer behavior, pricing trends, and willingness to pay
• Conduct competitive benchmarking across pricing, offerings, and cost structures
• Evaluate ROI of pricing strategies, promotions, and commercial initiatives
• Collaborate with Sales, Product, Finance, and BI teams to improve profitability
• Present insights and drive data-driven decision-making across the organization

What you'll bring

• Bachelor's degree required; Business, Economics, Mathematics, or Engineering preferred
• 2–4 years of experience in a business analysis, commercial finance, or pricing role, ideally in a fast-paced, deadline-driven environment
• Strong analytical skills with the ability to synthesise complex datasets into clear, actionable insights
• Proficiency in data analysis tools — advanced Excel is a must: experience with Tableau, SQL, or Power BI is a strong plus
• Solid understanding of P&L drivers, margin analysis, and commercial modelling
• Excellent communication skills, with the ability to present data-driven findings to non-technical stakeholders
• Self-starter with a strong sense of ownership, delivering results end-to-end in a fast-paced, global environment
• Curious and structured thinker, unafraid to challenge the status quo and drive better business outcomes

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Why this role matters:

We are looking for a Software Engineer to join our hybrid Java/Go development team. You will take a pivotal role in the development of a Go microservice that is critical to our Fraud Prevention Platform - responsible for handling and delivering fraud alerts to our customers in real time. This is a high-impact role at the heart of our fraud detection capabilities, where your work will directly protect Vonage customers at scale. 

We are a team that embraces the future: we have a strong and growing adoption of AI across our engineering workflows, and we actively leverage AI agents in our day-to-day work - from accelerating development cycles to enhancing fraud detection intelligence. If you are excited about working in an environment where AI is not a buzzword but a real part of how we build and operate, you will feel right at home.

Your key responsibilities:

• Play a pivotal role in developing Go microservices for our fraud alert delivery pipeline.
• Build high-throughput, low-latency applications to meet fraud detection use cases.
• Create scalable microservice that will help support our impressive growth
• Write efficient and scalable code in well-tested systems
• Collaborate with cross-functional teams to ensure seamless integration and functionality.
• Propose scalable, maintainable and cost-effective solutions
• Estimate the effort required to develop and implement new features
• Develop and execute effective testing strategies to ensure software quality and reliability
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team
  

What you'll bring

Required:

• Excellent software engineering skills in Go for backend services
• A strong focus on testing, with a customer-first mindset
• Experience with high throughput event-driven architectures, web services, and caching
• Willingness to learn and adapt to new technologies and programming languages
• AWS (RDS, EKS, S3, IAM, SQS, Lambda)
• Kafka, MySQL/PostgreSQL

Experience we consider a plus:

• Java
• Monitoring and observability experience
• Redis
• Practical experience in deploying code in a modern programming environment using tools such as Docker and Kubernetes

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Why this role matters:

Vonage's API Business Unit is building a modern, lean architecture practice in a small central architecture team that empowers distributed teams to make fast, sound decisions independently. This is a high-impact individual contributor role at the heart of that practice. 
You will work across product and platform boundaries, providing the architectural clarity, shared patterns, and strategic direction that connects engineering decisions to business outcomes.
You'll bring structure to complexity, help teams navigate trade-offs, and build the architectural capability that lets the organisation move faster with confidence.

Your key responsibilities:

• Define and evolve architecture strategy, reference models, and target states across the CPaaS platform
• Shape technology direction through standardisation, simplification, and platform investments
• Co-ordinate cross-domain architectural initiatives (resilience, security, compliance, observability, developer experience)
• Champion architecture practices and governance (ADRs, Well-Architected practices)
• Partner with engineering and product leaders to translate business needs into scalable solutions
• Provide hands-on support in solving complex architectural challenges
• Communicate architectural vision and decisions to both technical and business stakeholders
• Mentor engineers and architects while contributing to internal communities and best practices
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What you'll bring

Required:

• Demonstrable skills and experience in a senior architecture role with scope across multiple teams, products, or shared platforms
• Demonstrable experience of leveraging architectural practice to steer and deliver measurable business value and reduce unnecessary costs.
• Deep expertise in cloud-native and distributed systems architectures, ideally on AWS
• Strong experience with SaaS, API-based, and developer-facing platforms — CPaaS or communications domain experience is a plus
• Proficiency across modern technologies and practices: microservices, Kubernetes, event-driven architectures (Kafka), CI/CD, DevSecOps, and Infrastructure as Code
• Proven ability to apply structured architectural techniques — capability mapping, ADRs, C4 diagrams, in practical, proportionate ways
• Strong communication and influencing skills, with the ability to align stakeholders and drive decisions without formal authority
• Experience balancing architectural consistency with team autonomy in fast-moving, agile engineering organisations

Experience we consider a plus:

• Knowledge of communications protocols (e.g. SMS/RCS, WebRTC, SIP)
• Familiarity with enterprise architecture frameworks (e.g. TOGAF, Zachman)
• AWS, Kubernetes, or related cloud certifications
• Knowledge and experience of working within an Agile methodology.

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance – Allianz Family
• Kafeteria – My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time Off (VTO)
• Additional benefits and perks will be discussed during the interview process

#LI-YB1

Vonage Engineering Mission:

We embody the notion of what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

Why this role matters:

The Engineering team at Vonage is a group of talented engineers working on complex challenges associated with high-performance distributed systems and processing large volumes of data in real time.
We are looking for an Engineering Manager to help evolve and scale our best-in-class SMS messaging platform. As we continue to introduce industry-leading features, our engineers work across an exciting mix of greenfield initiatives and enhancements to existing systems

Your key responsibilities:

• Build systems to add features across our messaging platform, which runs on Kubernetes and Nomad in AWS.
• Provide direction to a team of software engineers, creating scalable microservices that will help support our impressive growth.
• Work with product managers and customers to understand use cases and business requirements.
• Lead team members in the planning and delivery of product / solution releases.
• Assign, manage and perform project work, including scope, schedule, resource allocation and cost estimation.
• Ensure delivery of secure, high quality, well-tested and scalable software to meet customer and business requirements.
• Assist with maintenance and prioritization of the product development backlog.
• Ensure team activities align with and support broader organizational goals and objectives.
• Treats AI assisted engineering as a core part of modern software practice, leveraging AI tools to enhance design, coding, testing, troubleshooting, and documentation, while guiding the team in adopting effective patterns and evolving best practices for AI enabled ways of working

What you'll bring

• Engineering leadership skills, with the ability to navigate ambiguity.
• An excellent practical understanding of high performance, highly distributed computing.
• A strong focus on testing.
• Software engineering skills in Java.
• Strong interpersonal and communication skills.
• Ability to present complex technical information in a clear and concise manner to a wide variety of audiences.

How you’ll benefit:

• Unlimited Discretionary Time Off
• Private Medical Insurance with the option to add dependents at your own cost
• Multisport Gym Membership
• Educational Assistance Reimbursement Program
• Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
• Three Paid Volunteer Days a Year
• Reimbursement for the costs of prescription glasses
• Maternity and Paternity Leave

Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Vonage Communications APIs 

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel - including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

We’re looking for a Full Stack Software Engineer to join our Connectors Engineering team and help enhance Vonage Connectors Collection.
As part of the team, you’ll contribute to both new feature development and production improvements, with a strong focus on quality, fault tolerance, and performance. You’ll gain hands-on experience with real-time communications and event-driven systems. 
Our Engineers work on an exciting mix of both greenfield and existing projects, giving them an opportunity to explore new technologies. You will develop both frontend and backend solutions, take part in enhancing our range of connectors and services. You will collaborate with the other team members, product manager and other teams to deliver world-class products across multiple platforms. You will embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes. Also you will proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team.

What you'll bring

Required:

• TypeScript / Java coding skills, willingness to learn other languages and environments.
• Strong backend experience - TypeScript / Java
• Strong frontend experience - pure HTML/TypeScript/CSS.
• Excellent debugging and problem solving skills.
• Experience with Cloud technologies such as AWS, Kubernetes, Docker.
• Experience with automated testing frameworks and platforms.
• Good understanding of algorithms, data structures, memory management, and concurrency.
• DB knowledge.
• Source management (Git) / Agile development techniques.
• Effective remote collaboration and communication skills.

Experience we consider a plus:

• Familiarity in API design and/or SDK development.
• HubSpot integrations.
• Salesforce experience

How you’ll benefit:

• Medical Insurance
• Glasses Reimbursement
• Life Insurance  - Allianz Family
• Kafeteria - My Benefit
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-YB1

Why this role matters:

We’re seeking a Java Software Engineer to join our Cloud Engineering team and help drive innovation across the Vonage Video Platform. This role will focus on enhancing our PaaS backend systems, improving cloud resource control and provisioning, and contributing to scalable architecture design and distributed computing solutions. 

As part of the team, you’ll contribute to both new feature development and backend system improvements, with a strong focus on quality, fault tolerance, and performance. You’ll gain hands-on experience with real-time communications, and use data to help improve how we build and scale our services.

This is a great opportunity to grow your skills by working on large-scale, highly available systems alongside a team of experienced engineers who are passionate about cloud infrastructure, media technologies, and real-time communication.

Your key responsibilities:

• Hands-on software development and system design.
• Implement new features for the cloud based API Gateway, Media Control and Signaling systems for the Vonage Video Platform.
• Contribute to software architectures for a highly distributed network application, resource optimization strategies, and real-time stream/message processing.
• Design and develop approaches to measure, evaluate and improve service quality.
• Collaborate on projects involving signalling fabric and coordinate with other teams.
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team

What you'll bring:

• Strong Java 17 coding skills, and willingness to learn more languages.
• JavaScript, and experience with HTML5 APIs all across different browser engine APIs in general.
• Understanding regarding memory management, garbage collection, concurrency.
• Excellent debugging and problem solving skills.
• Good understanding of algorithms, data structures.
• Track record of delivering high quality code in a fast-paced environment.

Experience we consider a plus:

• Proficiency in the Netty framework for high-performance network programming.
• Strong experience with Spring Boot for building scalable and robust APIs.
• Hands-on expertise with message brokers such as Apache Kafka, ZeroMQ, RabbitMQ, or similar queueing systems.
• Working knowledge of Redis, Kubernetes, Helm, Docker, AWS, and ElastiCache for cloud-native and distributed systems.
• Experience with CI/CD pipelines using Jenkins or equivalent tools.
• Familiarity with Go programming language.
• Understanding of communication technologies, protocols, and standards such as VoIP, SIP, H.323, XMPP, etc.

#LI-JM1

Why this role matters:

We’re seeking a Java Software Engineer to join our Cloud Engineering team and help drive innovation across the Vonage Video Platform. This role will focus on enhancing our PaaS backend systems, improving cloud resource control and provisioning, and contributing to scalable architecture design and distributed computing solutions. 

As part of the team, you’ll contribute to both new feature development and backend system improvements, with a strong focus on quality, fault tolerance, and performance. You’ll gain hands-on experience with real-time communications, and use data to help improve how we build and scale our services.

This is a great opportunity to grow your skills by working on large-scale, highly available systems alongside a team of experienced engineers who are passionate about cloud infrastructure, media technologies, and real-time communication.

Your key responsibilities:

• Hands-on software development and system design.
• Implement new features for the cloud based API Gateway, Media Control and Signalling systems for the Vonage Video Platform.
• Contribute to software architectures for a highly distributed network application, resource optimization strategies, and real-time stream/message processing.
• Design and develop approaches to measure, evaluate and improve service quality.
• Collaborate on projects involving signalling fabric and coordinate with other teams.
• Embed AI-assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopts emerging AI capabilities to improve workflows and share best practices with the team
• Embed AI assisted engineering into daily practice to accelerate delivery and enhance outcomes
• Proactively adopt emerging AI capabilities to improve workflows and shares best practices with the team

What you'll bring:

• Strong Java 17 coding skills, and willingness to learn more languages.
• JavaScript, and experience with HTML5 APIs all across different browser engine APIs in general.
• Understanding regarding memory management, garbage collection, concurrency.
• Excellent debugging and problem solving skills.
• Good understanding of algorithms, data structures.
• Track record of delivering high quality code in a fast-paced environment.

Experience we consider a plus:

• Proficiency in the Netty framework for high-performance network programming.
• Strong experience with Spring Boot for building scalable and robust APIs.
• Hands-on expertise with message brokers such as Apache Kafka, ZeroMQ, RabbitMQ, or similar queueing systems.
• Working knowledge of Redis, Kubernetes, Helm, Docker, AWS, and ElastiCache for cloud-native and distributed systems.
• Experience with CI/CD pipelines using Jenkins or equivalent tools.
• Familiarity with Go programming language.
• Understanding of communication technologies, protocols, and standards such as VoIP, SIP, H.323, XMPP, etc.

#LI-JM1

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

Vonage Professional Services Mission:

We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a holistic and unified company approach to developing and delivering what our customers need and expect. We integrate Vonage capabilities with customer requirements and work with them to install, configure, educate and train. Their success is our success.

Why this role matters:

We’re looking for a talented Professional Services Consultant to deliver outstanding client solutions. Your role will include scoping client requirements, uncovering what customer experience problems need solving, and managing multiple project delivery with the added opportunity of global travel.

The primary role of the Professional Services Consultant is to provide solution implementation services, integration development, training, and associated consulting. Given the nature of the job, the Consultant must be able to work both independently and in a team. The successful PS Consultant will quickly inspire the customer’s confidence in Vonage's services and solutions through his/her product knowledge, applications expertise, creativity, integrity, responsiveness, and effective communication. 

Your key responsibilities:

Directing early solution consideration around gaps/risks, including the effective engagement of executives, Sales, Development, and Product Management.

• Actively contribute to broader goals and growth beyond the scope of a single project by building relationships with both internal and external clients.
• Create, review and manage project direction, approach and key deliverables. Provide guidance to the client in making the right choice.
• Lead and direct the project implementation activities with a goal of maximizing the customer’s learning and ownership of the various tasks.
• Lead major portions of large or medium engagements and lead small engagements autonomously.
• Deployment of NVM/Vonage network monitoring tools onto a customer network to measure VOIP attributes such as latency, jitter and packet loss.
• Audit of the customers environment to ensure that it can meet all the Vonage technical prerequisites and support the NVM/Vonage solution.
• Troubleshoot and resolve Network and Telephony settings as required.
• Perform remote and on-site application configuration and support, including activities such as implementation of new features, system upgrades or migrations, implementation of real-time and historical reporting, or Salesforce.com configuration.
• Identify and proactively manage key risk areas.
• Perform application discoveries, solution design, and product configuration to customer specific requirements.
• Train customers in the use of product.
• Recognize opportunities for Vonage to expand its presence in targeted markets and communicate sales leads to the appropriate account management.
• Performance of all duties to maximize client satisfaction and growth of business by generating client-billable activities and achieving a target utilization levels.
• Continually grow your value by increasing your skills, knowledge and ability in leading edge technologies consistent with our business focus.

What you'll bring:

• The ability to perform in a fast pace environment and possess the organizational skills to manage multiple projects with tight deadlines effectively. 
• Strong analytical and decision-making skills that can be applied in a fast moving environment.
• Excellent written and verbal communication skills.
• Superior presentation and facilitation skills. Proven ability to train customers in software applications.
• Keen to work in a client-focused environment.
• Ability to work effectively as a team member, taking direction when necessary
• Willingness to keep management appraised of potential areas of concern, escalating when necessary
• Ability to complete administrative tasks consistently and on time
• Driver’s license and be willing and able to travel at short notice.

Required:

• Experience of working as an implementation consultant deploying software solutions
• Experience operating in a professional services capacity, ideally serving clients directly.
• Knowledge of Contact Center Software such as Automatic Call Distribution, Call Recording, Management Reporting and Workforce Management 
• Salesforce CRM, Contact Center Operations, Cloud technologies, SaaS solutions, VoIP.

How you’ll benefit:

• Private Medical Insurance, Dental Cover, Group Pension Plan, Group Income Protection, Group Life Insurance, Unlimited DTO.
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-MB2

About Vonage: Vonage is a global cloud communications business that offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centres and Communications APIs. Our mission is to drive efficiencies and build synergy across engineering, product and customer support to make customer and employees experience outstanding.

By joining Vonage’s Lean Agile Centre of Excellence, you’ll have an opportunity to shape the future of customer engagement by supporting our engineering and product teams to deliver a truly immersive platform experience.

Why this role matters

We are seeking a dynamic and pragmatic Agile Delivery Manager to join our diverse global team. As a Agile Delivery Manager, you will play a crucial role in supporting our Agile transformation. This is an excellent opportunity for someone who is passionate about Agile and eager to take the next step in their career supported by an experienced Agile team.

Vonage is entering an exciting new chapter, focused on consolidating and aligning a business that has grown and diversified through acquisition. This role will be part of the Lean Agile Center of Excellence (LACE) at Vonage. The LACE are implementing Agile at Scale across the business to help align our teams and maximize the value they deliver. This role is a chance to get real experience of driving agile transformation you won’t get from training or certification.

What you will do

As an Technical Delivery Manager at Vonage, you will drive delivery excellence through Agile transformation across the organization. Your primary focus will be enabling high-performing delivery flows and fostering a strong Agile culture within one or more teams. You will also support Release Train Engineers in planning and executing SAFe events.

• Coach and Mentor Agile Teams
  Guide teams in adopting Agile values, principles, and practices. Provide hands-on training and ongoing support to embed Agile ways of working.
  
  
• Promote Data-Driven Improvement
  Leverage metrics to help teams understand performance trends and encourage a culture of continuous improvement.
  
  
• Enable Effective Team Collaboration
  Encourage open communication and active engagement both within and across teams to strengthen collaboration.
  
  
• Remove Delivery Impediments
  Identify blockers that impact team performance, and work collaboratively to resolve them swiftly.
  
  
• Facilitate Stakeholder Alignment
  Ensure clear, consistent communication between teams and stakeholders to maintain alignment on goals, priorities, and progress.

What you will bring

• The ideal candidate must be committed to genuine Agile principles, ensuring that Scrum practices are truly effective and not just followed superficially. We are not looking for a "fluffy" Agile Delivery Manager who runs "Zombie Scrum." They should actively engage teams in meaningful Agile practices that drive real value and continuous improvement.
• A positive, pragmatic mindset is essential. You’re someone who can share real examples of outcome-driven delivery, creative problem solving, and resilience in the face of setbacks.
• Due to the international nature of the team and the business, experience working in a multicultural setting would be beneficial.

What is required for application

• Previous experience working as an Technical Delivery Manager /Agile Delivery Manager
• Practical experience with SAFe
• Strong hands-on experience with Jira (essential)
• Familiarity with Confluence
• Proven coaching and facilitation skills, with examples of workshops, training sessions, or 1:1s you’ve run

What is in it for you

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information
  
  #LI-NN1
  
  #LI-AM1

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g.  SMS, SMPP, GSM, MMS, Whatsapp, etc
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design
  
  
  
  #LI-Remote
  #LI-DHC1

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. Vonage API solutions empower organizations to build their custom omnichannel communications structure — reaching and engaging customers on their preferred schedule and channel, including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters

The Strategic Business Development Manager – Network Powered Solutions (NwPS) is responsible for identifying, shaping, and incubating new growth opportunities to expand the NwPS addressable market and build a sustainable, multi-year pipeline. Operating at the intersection of market sensing, partnerships, and solution incubation, you'll ensure NwPS solutions are built in alignment with customer demand and ahead of competitive shifts — with a focus on opportunity creation that converts into revenue over a 12–36 month horizon.

Your key responsibilities

Market & Opportunity Discovery

• Identify emerging market needs, industry inflection points, and new monetisation models aligned with corporate strategy

• Develop and validate new use cases, vertical plays, and solution concepts that can scale over time

• Conduct structured market analysis (TAM, value pools, buying centres, competitive dynamics)

Pipeline Incubation

• Build and maintain a future-year opportunity pipeline (12–36 months) with clear conversion paths into sales execution

• Seed early-stage opportunities through pilots, design partnerships, and proofs of value

• Work with Sales Overlay and core sales teams to transition mature opportunities into active sales motions

Strategic Partnerships & Ecosystem Development

• Identify, develop, and manage strategic partners (technology, platform, ecosystem, or channel) that unlock new markets or accelerate adoption

• Structure joint value propositions, co-innovation initiatives, and go-to-market frameworks

• Support partnership governance, alignment, and long-term growth planning

Solution Incubation & Executive Engagement

• Collaborate with Product, Engineering, and Architecture teams to validate feasibility, differentiation, and scalability of new concepts

• Sponsor early customer trials, pilots, and lighthouse engagements

• Engage senior customer and partner stakeholders to test strategic narratives and shape executive-level business cases

• Represent the company in strategic forums, industry events, and innovation ecosystems

What you'll bring

Required:

• 8–10+ years of experience in strategic business development, corporate strategy, or innovation-led growth roles

• Proven ability to build pipeline ahead of formal sales execution

• Strong commercial and technical acumen across complex B2B solutions

• Experience engaging C-level stakeholders and shaping long-term value propositions

• Comfort operating without quota pressure while remaining outcomes-driven

• Strategic, curious, and externally oriented — with strong storytelling and analytical rigour

• Comfortable with ambiguity, long time horizons, and a builder's mindset

Experience we consider a plus:

• Experience launching new products, platforms, or business units

• Background in ecosystem or platform-based business models (API platforms, marketplace models, developer ecosystems)

• Exposure to Telco, Network API, CPaaS, or GSMA/CAMARA ecosystems

• Experience in global, matrixed organisations with cross-functional leadership responsibilities

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

#LI-JB1

Why this role matters

The Senior Director, Strategic Solution Architect – Network Powered Solutions (NwPS) is a market-shaping leadership role responsible for defining and driving Vonage's NwPS growth strategy over a 12–36 month horizon. You'll own the mandate to seed, incubate, and qualify the next generation of revenue opportunities — operating at the intersection of market intelligence, strategic partnerships, solution incubation, and executive engagement.

Working closely with the GM, Product, Sales, Marketing, and Ericsson stakeholders, you'll serve as the primary architect of Vonage's long-term NwPS growth narrative. This role requires strategic vision, commercial acumen, technical curiosity, and the ability to operate with conviction in ambiguous, innovative environments.

Your key responsibilities

Team Leadership

• Lead, develop, and scale the Strategic Business Development team across supply BD, demand BD, and ecosystem engagement workstreams

• Set the team's mandate, OKRs, and operating rhythm — ensuring clarity, accountability, and disciplined execution

• Serve as executive sponsor for the team's most strategic engagements

Market & Opportunity Discovery

• Define and evolve the NwPS addressable market opportunity — identifying emerging use cases, vertical plays, and monetization models

• Lead structured market analysis (TAM, value pools, competitive dynamics) to prioritize where the business should invest ahead of the market

Pipeline Incubation

• Own and govern the NwPS future-year opportunity pipeline (12–36 months), ensuring clear conversion paths into sales execution

• Seed early-stage opportunities through pilots, design partnerships, and lighthouse engagements

• Work closely with Sales Overlay and core sales teams to transition mature opportunities into active sales motions

Strategic Partnerships & Ecosystem Development

• Identify, develop, and govern strategic partnerships — including CSPs, ISVs, GSIs, and ecosystem players — that unlock new markets or accelerate NwPS adoption

• Lead supply-side BD efforts to secure advanced Network API supply from CSPs (QoD, Location, Network Insights) in priority markets

• Represent Vonage in strategic forums and industry events (e.g., GSMA, MWC, CAMARA)

Solution Incubation & Executive Engagement

• Sponsor early customer trials, field PoCs, and lab demonstrations that validate new use cases

• Engage C-level stakeholders at customers, partners, and CSPs to test strategic narratives and build executive sponsorship

• Shape and present executive-level business cases and multi-year growth stories to internal and external audiences

Cross-Functional Leadership

• Partner with GM, Sales, Product, Marketing, and Ericsson stakeholders to ensure BD activities feed the broader NwPS strategy

• Drive governance and reporting cadence — including monthly engagement reviews, supply pulse checks, and executive steering updates

What you'll bring

Required:

• 15+ years in strategic business development, corporate strategy, or ecosystem development roles

• Proven track record of building and leading BD teams in complex, matrixed, global organizations

• Deep experience in Telco, Network API, CPaaS, cloud, or enterprise technology

• Demonstrated ability to build pipeline and create market opportunities ahead of formal sales execution

• Strong commercial and technical acumen across complex B2B and B2B2x solutions

• Experience engaging and influencing C-level stakeholders at customers, partners, and CSPs

• Proven ability to lead through ambiguity and deliver outcomes on long time horizons

Experience we consider a plus:

• Background in ecosystem or platform-based business models (API platforms, marketplace models, developer ecosystems)

• Familiarity with CAMARA, GSMA Open Gateway, or Network API standards

• Exposure to Ericsson, Nokia, or major CSP ecosystems

• Experience launching new products or business units from early-stage to commercial scale

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

#LI-JB1

About Vonage API

Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.

Why this role matters:

As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.

Your key responsibilities:

• Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
• Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
• Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
• Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
• Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
• Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
• Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.

What you'll bring

• Fluent English is a must
• Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
• Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
• Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
• Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
• Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
• Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
• Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.

Why Join Vonage API?

• Be part of a cutting-edge technology company driving digital transformation.
• Work with a talented and passionate team dedicated to customer success.
• Opportunity to make a significant impact on customer experiences and business growth.
• Competitive salary, benefits, and career growth opportunities.

How you’ll benefit:

• Medical Insurance
• Group Life Insurance
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI

#LI-MW1

Why this role matters:

We are looking for a skilled Software Development Engineer in Test (SDET) to join our engineering team. You will be responsible for designing, building, and maintaining automated test frameworks and SDLC, with focus on Playwright-based test automation across UI and APIs for the 3th Party Integration.

This role combines strong programming skills with a quality-first mindset, ensuring our applications are reliable, scalable, and production-ready.

Your key responsibilities:

• Collaborate closely with developers, product managers, and QA to ensure quality across the SDLC
• Build and maintain test automation for REST APIs and third-party integrations (e.g., CRM systems)
• Design, develop, and maintain automated test frameworks using Playwright
• Implement end-to-end (E2E), integration, and API tests
• Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions)
• Contribute to shift-left testing practices and quality engineering initiatives
• Use AI-assisted tools (e.g., GitHub Copilot) to accelerate test development
• Support performance and reliability testing where applicable

What you'll bring

Required:

• Hands-on experience as an SDET / Automation Engineer (mid-level)
• Strong experience with Playwright for UI test automation
• Solid programming skills in TypeScript or JavaScript
• Experience with API testing (REST, Postman, or similar tools)
• Understanding of test design patterns and automation best practices
• Experience integrating tests into CI/CD pipelines (Jenkins, GitHub Actions)
• Familiarity with version control systems (Git)
• Experience working in Agile/Scrum environments
• Strong debugging and problem-solving skills
• Understanding of software testing principles (functional, regression, integration)

Experience we consider a plus:

• Knowledge of contract testing (e.g., Pact)
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Familiarity with ServiceNow or enterprise SaaS platforms
• Experience with observability tools (Grafana, ELK, etc.)
• Exposure to AI-driven testing approaches or self-healing tests

How you’ll benefit:

• Local benefits
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

#LI-KS1

Why this role matters:

Channel Sales leverages partner relationships to sell Vonage products and services. We work with existing partners and develop relationships with potential new partners to support the company’s ongoing sales growth and success. You can join our team as a Channel Manager, providing channel sales support for a large region and/or portfolio of assigned customers and partners.

 What you'll bring:

• Liaise between partners, customers and cross-functional internal teams to ensure timely and successful delivery of Vonage solutions according to customer need.
• Drive and manage successful sales/channel marketing campaigns and events.
• Set up and deliver product and/or service presentations and other actions to increase sales effectiveness.
• Cross-sell and up-sell based on understanding of customer and business need.
• Develop new channels beyond their immediate goals and open opportunities for Vonage and the Contact Center and Unified Communications space overall.
• Assist with and facilitate closing opportunities, sales training, field sales support and post-sale customer follow-up.
• Drive activity to enlist new agent partners for Vonage (i.e. value-added resellers, MSPs, telco agents) through cold calling, networking, referrals and telemarketing.
• Own the indirect sales process from beginning of relationship through install.
• Assist current partners with revenue generating activities, including webinars, conference calls and lunch-and-learns.  Recruit new partners in your market through various sales activities, events, webinars, etc.
• Handle move, add, change and disconnect service requests; address issues escalated from fellow team members.
• Apply established metrics and dashboards to report on the effectiveness of channel marketing / sales executions, new product introductions and performance.
• Develop progress and communications project status reports for management.
• Track daily activity and monthly results, meeting assigned minimum sales quotas.
• May provide informal support to less experienced team members.

Required:

• Prior proven experience in a Channel Sales or related role.
• Evidenced experience in driving increased value to partners.
• Experience in UC/CC Solution selling.

How you’ll benefit:

• In addition, to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

#LI-MB2

Vonage Sales Mission

At Vonage, we’re redefining how businesses communicate in today’s fast-moving digital, cloud, and real-time world. Our Sales team is high-energy, customer-focused, and relentlessly innovative - committed to delivering cutting-edge UCaaS, CCaaS, and AI-powered solutions.

As an Alliance Partner Executive, you’ll be at the forefront of our ServiceNow ecosystem strategy—expanding our footprint and influence by building and managing powerful relationships.

Why this role matters:

The ServiceNow Alliances team is a key growth engine for Vonage—driving pipeline and revenue by aligning our business with ServiceNow and its extended ecosystem. This role is perfect for someone who thrives on relationship-building, strategic partnerships, and go-to-market execution.

We’re looking for someone experienced in the ServiceNow ecosystem or with a strong background in partner management or alliances. If this sounds like you—keep reading!

Your key responsibilities:

• Drive ServiceNow Business Segment referral business
• Build, nurture, and manage relationships with ServiceNow Business teams
• Align Vonage’s sales reps with their counterparts to generate pipeline and close opportunities

Own executive alignment and sales engagement - position Vonage as ServiceNow’s top communication partner

• Plan and lead joint field events with ServiceNow (both partner-facing and customer-facing)

Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders. Drive execution of regional go-to-market strategies with ServiceNow and other alliance partners. Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates. Represent Vonage at industry events, promoting our brand and ecosystem value. Manage technical and business escalations to maintain partner success and deal velocity. Execute against established revenue, activity, and relationship goals. Support ongoing optimization of alliance processes to enhance partner program impact.

Who you are:

• A relationship-driven professional who thrives in a partner-centric ecosystem
• Experienced in working with alliances, channel sales, or ecosystem partnerships
• Strategic and detail-oriented with a passion for joint value creation and partner enablement
• Capable of influencing cross-functional teams and engaging with executive-level stakeholders
• An excellent communicator—able to tailor messages to various audiences and formats
• Comfortable analyzing complex data and solving problems with a collaborative mindset
• Experience within the ServiceNow ecosystem is a plus

What you'll bring:

• Proven experience in Alliance Partner Management or Partner Sales 
• ServiceNow experience preferred
• Strong track record of recruiting, onboarding, and enabling partners
• Prior experience or familiarity with the ServiceNow ecosystem is a must
• Prior direct sales experience is a huge plus a desire to succeed and a “get-it-done” attitude

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process  

This role would be part of our Commission Compensation structure and overall compensation would be based on 60% Base/40% Commission split.

#LI-RV1

About Vonage AI

At Vonage AI, we help businesses worldwide connect with their customers more effectively—without compromising on service quality. Our team designs and delivers intelligent Virtual Agents (text and voice) across multiple channels and industries, creating seamless, personalized, and engaging customer experiences.

We’re looking for an AI Conversation Designer—a creative, curious, and people-oriented professional—to join our global Conversation Design team. This role is ideal for someone who enjoys blending language, UX thinking, and technology to solve real-world communication challenges.

Why this role matters: 

As a Conversation Designer, you’ll be responsible for designing the user experience of Virtual Agents and working directly with clients to deliver end-to-end projects. You’ll help clients and partners understand conversational AI capabilities, identify valuable use cases, design Virtual Agents, deploy solutions using Vonage AI Studio, and support projects throughout their lifecycle.

This role combines creative copywriting, conversational UX, and technical problem-solving. Your work will impact millions of customer interactions every day, and you’ll have the opportunity to work in a fast-growing field at the intersection of design, language, and AI.

Your key responsibilities: 

• Design and build consumer-facing Virtual Agents using Vonage AI’s no-code Studio
• Solve customer communication challenges using voice and text-based conversational interfaces
• Collaborate with product, solutions, and customer applications teams to ensure conversations are intelligent and intuitive
• Write and refine conversation scripts that reflect each customer’s brand voice and tone
• Lead copywriting for new dialogue, adapt existing content (FAQs, SOPs), and contribute to content library management
• Develop prototypes, mockups, conversation flows, and other design artifacts to communicate ideas clearly
• Work closely with engineering and technical partners to assess use cases, contexts, and user intents
• Manage multiple projects and stakeholders simultaneously, while thinking critically about design quality and user experience

What You'll Bring: 

Required: 

• Native-level English proficiency (spoken and written)
• Excellent writing and verbal communication skills
• Strong interpersonal skills and ability to work in a global, remote team
• Ability to learn new systems quickly and work effectively in a fast-paced environment
• Strong analytical and problem-solving skills
• Ability to meet deadlines and manage multiple priorities

Experience we consider a plus:  

• Familiarity with human–machine interaction principles 
• Experience publishing at least one Virtual Agent  
• Prior experience in conversation design 

How You'll benefit: 

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including Discretionary time off. Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

#LI-RV1

Why this role matters:

As a member of Vonage’s Product Delivery organization, you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

The Technical Delivery Manager is a pivotal role responsible for orchestrating the Agile Release Train (ART) and ensuring the smooth delivery of value across programs and portfolios. The ideal candidate will possess extensive experience in leading Agile transformations, managing delivery processes, and optimizing team performance using tools like Jira. This role is crucial in aligning teams, facilitating Agile ceremonies, and driving continuous improvement in a dynamic and evolving organization.

• ART delivery: You will oversee the delivery of our ART, ensuring the teams' work and PI plans align with our overall business goals.
• Stakeholders management: You will act as a central point of communication, managing stakeholder relationships and ensuring there is consistent and effective collaboration between Product Management, Engineering, and Product Delivery.
• Manage dependencies & risks: A key part of your role will be to identify, track, and help resolve dependencies and risks within the ART and with other teams.
• Drive a continuous flow of value: You will help the teams maintain a steady, unblocked flow of work by proactively identifying bottlenecks, managing the feature backlog, and ensuring features are ready for PI planning.
• Ensure strategic alignment: You'll work to connect the ART's work to our portfolio strategy, ensuring features link to approved epics and supporting stakeholders with planning and reporting.
• Utilize data for improvement: You will be responsible for tracking and visualizing our progress using Jira and other tools. This includes developing dashboards for metrics like ART predictability, delivery trends, and capacity, and using this data to drive continuous improvement and report on PI achievements.
• Facilitate key events: You'll organize and lead essential SAFe events, including PI Planning, System Demos, and Inspect & Adapt workshops, ensuring clear outcomes and stakeholder alignment.
• Support & document processes: You will help align priorities with team capacity and be responsible for documenting our ways of working to ensure clarity and consistency.

• Agile delivery experience (>4 years): You have solid experience in an Agile environment, working as a Senior Scrum Master in an ART, an Agile Lead, or a RTE.
• Familiarity with SAFe: You have a good understanding of the Scaled Agile Framework (SAFe). A certification (like SA, RTE, or SM) is a plus, but practical experience working within a SAFe ART is just as valuable.
• Practical Agile knowledge: You possess a strong understanding of Lean/Agile principles and can apply them pragmatically to suit the team and business context.
• Jira proficiency: You are comfortable and proficient with using Jira to manage work, track progress, and create reports. Experience with Jira Align is a bonus.
• A collaborative mindset: You excel at working with cross-functional and multicultural teams and stakeholders, fostering a positive and collaborative environment to get things done.
• A drive for improvement: You are naturally curious and passionate about continuous improvement, with an eye for making processes work better for everyone.
• Adaptability: You are comfortable working in a dynamic environment where priorities can evolve, and you can adapt to change with a positive attitude.

How you’ll benefit:

• Discretionary Time Off
• Private Medical Healthcare
• Pension scheme
• Ericsson support line
• Flexible work scheme
• Multisport card
• Group life insurance

#LI-MW1

Why This Role Matters

As Head of Architecture, you'll be at the epicentre of Vonage's transformation—defining the technical foundation that enables the company to compete at the frontier of communications and AI. You'll have the unique opportunity to work at the intersection of Vonage's agility and Ericsson's global scale, turning breakthrough technology into tangible business impact.

This is not a traditional enterprise architecture role. You'll be shaping the future of how enterprises communicate, collaborate, and leverage AI-powered insights, working on problems that affect millions of users globally and defining architectures that will scale to hyperscale dimensions.

Position Overview

You'll join our Chief Innovation Office (CINO) as a key member of the leadership team driving the next frontier of innovation and growth. This strategic role will define and execute the end-to-end technology strategy and common reference architecture that enables Vonage to transform disruptive technology into scalable business value.

Reporting directly to the Chief Innovation Officer, you will lead a multidisciplinary architecture team spanning AI, Enterprise/Data, IT, Developer Experience, and Telecom domains. You will inherit a team of 6 Architects distributed across the UK and Spain. You'll serve as a critical bridge between Vonage's agile innovation engine and Ericsson's massive global scale, ensuring every technology investment strengthens our competitive position and advances our strategic impact.

About the CINO Organisation

The Chief Innovation Office is a strategic organisation created to lead innovation and growth at Vonage. Working closely with partners and customers, the CINO transforms disruptive technology into scalable growth while serving as a strategic bridge that converts technology and market complexity into actionable commercial value.

Key Responsibilities

Strategic Architecture Leadership

• Define and drive the end-to-end technology strategy and common reference architecture for Vonage's product and IT platforms
• Partner with the CINO and CEO to establish target architecture that enables digital transformation and product excellence across the organisation
• Ensure technical governance and business flexibility, providing blueprints that balance innovation with operational stability
• Reorient technology investments to focus on Customer and Employee Experience (CX/EX) journeys rather than "tech for tech's sake"

Team Leadership and Development

• Lead a multidisciplinary architecture team of professionals across AI, Enterprise/Data, Enterprise/IT, Developer Experience, and Telecom domains
• Foster a culture of innovation, experimentation, and start-up agility while maintaining enterprise discipline
• Attract and develop elite architecture talent that can operate at the intersection of technology innovation and business value

Cross-Organizational Collaboration

• Collaborate closely with Ericsson stakeholders (Strategy, Technology and Research) to leverage the broader Ericsson technology portfolio
• Establish clear responsibility splits and collaboration models between CINO and business units

Required Qualifications

Experience:

• 10+ years of progressive experience in enterprise architecture, technology strategy, and related leadership roles
• Proven track record of defining and implementing large-scale technology transformations in complex, multi-business unit organizations
• Demonstrated experience leading architecture teams through digital transformation initiatives
• Strong background in enterprise SaaS technologies, cloud platforms, or telecommunications
• Experience working in or with global organisations, ideally with exposure to multiple markets and regulatory environments

Technical Domain Expertise:

• Deep experience in Enterprise IT architecture — including enterprise integration, ERP, ITSM, identity management, and IT service delivery at scale
• Experience working at the intersection of Enterprise IT, digital transformation and product/engineering — translating operational and business constraints into scalable architecture decisions

Leadership Capabilities:

• Exceptional ability to translate complex technical concepts into clear vision and actionable plans that resonate with both technical teams and business executives
• Proven collaborative leadership style that builds trust and drives alignment across diverse stakeholder groups
• Track record of building and developing high-performance technical teams
• Experience working effectively in matrix organisations with multiple reporting lines and stakeholder groups
• Ability to connect technology strategy with business outcomes and commercial value #LI-JM1

Why This Role Matters

As Head of Architecture, you'll be at the epicentre of Vonage's transformation—defining the technical foundation that enables the company to compete at the frontier of communications and AI. You'll have the unique opportunity to work at the intersection of Vonage's agility and Ericsson's global scale, turning breakthrough technology into tangible business impact.

This is not a traditional enterprise architecture role. You'll be shaping the future of how enterprises communicate, collaborate, and leverage AI-powered insights, working on problems that affect millions of users globally and defining architectures that will scale to hyperscale dimensions.

Position Overview

You'll join our Chief Innovation Office (CINO) as a key member of the leadership team driving the next frontier of innovation and growth. This strategic role will define and execute the end-to-end technology strategy and common reference architecture that enables Vonage to transform disruptive technology into scalable business value.

Reporting directly to the Chief Innovation Officer, you will lead a multidisciplinary architecture team spanning AI, Enterprise/Data, IT, Developer Experience, and Telecom domains. You will inherit a team of 6 Architects distributed across the UK and Spain. You'll serve as a critical bridge between Vonage's agile innovation engine and Ericsson's massive global scale, ensuring every technology investment strengthens our competitive position and advances our strategic impact.

About the CINO Organisation

The Chief Innovation Office is a strategic organisation created to lead innovation and growth at Vonage. Working closely with partners and customers, the CINO transforms disruptive technology into scalable growth while serving as a strategic bridge that converts technology and market complexity into actionable commercial value.

Key Responsibilities

Strategic Architecture Leadership

• Define and drive the end-to-end technology strategy and common reference architecture for Vonage's product and IT platforms
• Partner with the CINO and CEO to establish target architecture that enables digital transformation and product excellence across the organisation
• Ensure technical governance and business flexibility, providing blueprints that balance innovation with operational stability
• Reorient technology investments to focus on Customer and Employee Experience (CX/EX) journeys rather than "tech for tech's sake"

Team Leadership and Development

• Lead a multidisciplinary architecture team of professionals across AI, Enterprise/Data, Enterprise/IT, Developer Experience, and Telecom domains
• Foster a culture of innovation, experimentation, and start-up agility while maintaining enterprise discipline
• Attract and develop elite architecture talent that can operate at the intersection of technology innovation and business value

Cross-Organizational Collaboration

• Collaborate closely with Ericsson stakeholders (Strategy, Technology and Research) to leverage the broader Ericsson technology portfolio
• Establish clear responsibility splits and collaboration models between CINO and business units

Required Qualifications

Experience:

• 10+ years of progressive experience in enterprise architecture, technology strategy, and related leadership roles
• Proven track record of defining and implementing large-scale technology transformations in complex, multi-business unit organizations
• Demonstrated experience leading architecture teams through digital transformation initiatives
• Strong background in enterprise SaaS technologies, cloud platforms, or telecommunications
• Experience working in or with global organisations, ideally with exposure to multiple markets and regulatory environments

Technical Domain Expertise:

• Deep experience in Enterprise IT architecture — including enterprise integration, ERP, ITSM, identity management, and IT service delivery at scale
• Experience working at the intersection of Enterprise IT, digital transformation and product/engineering — translating operational and business constraints into scalable architecture decisions

Leadership Capabilities:

• Exceptional ability to translate complex technical concepts into clear vision and actionable plans that resonate with both technical teams and business executives
• Proven collaborative leadership style that builds trust and drives alignment across diverse stakeholder groups
• Track record of building and developing high-performance technical teams
• Experience working effectively in matrix organisations with multiple reporting lines and stakeholder groups
• Ability to connect technology strategy with business outcomes and commercial value #LI-JM1

Why this role matters:

The Fraud Investigation Analyst is a key position in Vonage’s fight against fraud by protecting our customers from abuse, taking down fraudsters and ensuring the profitability of the company. The duties of the role include identifying and qualifying new strategic anti-fraud initiatives to detect and prevent fraudulent transactions and behaviour. You will be confident in proactively initiating new investigations, evidence gathering, communicating effectively with other areas of the business to recover losses, and obtaining support from product and engineering teams to deliver the improvements and technologies required to detect and prevent these problems up front.

Schedule (MX/IN);

• Required to work one day each weekend (Saturday or Sunday) as part of a fixed schedule
• Standard workweek: Tuesday to Saturday, or Sunday to Thursday 
• Flexibility to adjust hours occasionally to support urgent fraud investigations or global team collaboration (in rare circumstance this may include night shifts)

Schedule (PL);

• Required to work a fixed schedule from Tuesday to Saturday
• Flexibility to adjust hours occasionally to support urgent fraud investigations or global team collaboration (in rare circumstance this may include night shifts)

Your key responsibilities:

• Proactively detect, investigate and prioritize fraud incidents across Vonage’s communication platforms
• Monitor customer accounts and traffic usage to identity anomalies, suspicious behavior, and emerging fraud patterns 
• Conduct deep dive analysis and make actionable recommendations to support fraud prevention, detection, and mitigation strategies 
• Research and validate suspected cases of traffic abuse, account compromise, or policy violations 
• Collaborate with cross-functional teams (products, engineering, compliance, customer support) to strengthen fraud controls and prevent recurrence 
• Provide timely incident response for urgent fraud activity, ensuring rapid containment and effective communication to stakeholders 
• Sharing fraud insights and trends with leadership to inform strategy and improve customer trust 

What you'll bring

Required:

• 5+ years of experience in telecommunications fraud investigation (SMS, Voice) in telecom
• Degree-level education or equivalent professional experience in fraud, risk, or data-related fields 
• Strong expertise in fraud prevention methodologies and regulatory practices, including AML, KYC, and transaction monitoring 
• Hands-on experience with fraud detection platforms, SQL, Excel, and data analytics tools; familiarity with AI/ML-based detection solutions  
• Proven track record of analyzing large, complex datasets and delivering actionable recommendations
• Strong organizational and multitasking skills with excellent attention to detail
• Effective stakeholder management, with the ability to influence cross-functionals partners and present findings clearly to both technical and business audiences 
• Experience working in distributed, global teams and adapting to a dynamic, fast-paced environment  
• Strong written and verbal communication skills
• Ability to work one day each weekend (Saturday or Sunday), as contractually agreed 

How you’ll benefit:

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

Vonage Sales Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters:

Applies talented sales techniques and strong interpersonal and communication skills to build, maintain and deepen customer relationships across an assigned territory. Provides face-to-face customer contact with a focus on understanding and developing creative solutions to business problems. Collaboratively partners across Vonage teams to ensure a unified and holistic approach to solution development, implementation and ongoing management. Assumes shared-ownership of customer satisfaction, account retention, renewal and revenue growth. Represents the entire range of company products and services to assigned customers, working with customers through the entire planning cycle to ensure their needs and expectations are met.

 What you'll bring:

• Collaborate across sales organization to ensure timely and accurate quote provision and order processing.
• Work with engineering and technical team
• You will be selling into Enterprise companies
• You will execute on the account plan to deliver maximum revenue potential.
• Manage complete and complex sales-cycles often presenting to C-level executives the value of our cloud-based applications.
• Forecast sales activity, pipeline management and revenue achievement using Salesforce.
• Create satisfied customers. 
• Support implementation through ongoing and supportive customer contact, ensuring a smooth transition to account management and customer success management post-implementation.

Required:

• 4+ years of quota carrying software or technology sales and account management experience
• Experience managing the sales cycle - from business champion to C-Suite level
• Industry experience is preferred
• Track record of over-achieving quota, club, awards in past position
• Experience managing and closing complex sales cycles, demonstrated ownership of all aspects of territory management managing the sales cycle from business champion to C-Suite level
• Have executed a minimum $1M+ quota
• Previous sales methodology training, Salesforce/CRM experience, and strong customer references 
• Bachelors degree preferred
• Self-motivated and driven
• Able to work collaboratively within different teams and with differing levels of seniority
• Passionate about delivering excellence  Self-starting and able to self-manage

How you’ll benefit:

• Company Bonus or Commission Structure (depending on the role)
• Medical, Dental, and Vision Coverage Options
• 401(k) Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Maternity/Parental Leave
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Employee Support Program (EAP)
• Voluntary Supplemental Insurance
• Lifestyle Benefits
• Volunteer Time Off (VTO)
• Tuition Reimbursement - available for select positions; full details will be shared during the interview process

This role would be part of our Commission Compensation structure and overall compensation would be based on 50/50 split.

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.
#LI-MR1

Position Overview

The Corporate Travel & Expense (T&E) Program Manager is responsible for managing and evolving Vonage’s global T&E programs.  This role is responsible for ensuring efficient operations, strong internal controls, and a high-quality employee experience, while supporting ongoing program enhancements and global scalability and sustainability objectives 

Key Responsibilities

• Program Management: Day-to-day oversight of the global T&E program, including policy governance, tools administration, and process improvement initiatives

• Expense Operations: Monitor expense audit activity, manage exception queues, and ensure timely payment and clearances

• Corporate Card Program: Serve as program administrator, overseeing card issuance, account maintenance, and issue resolution; serve as liaison between cardholders and the issuing bank

• Purchasing Card (P-Card) Program: Oversee the departmental p-card program, ensure proper usage, controls, and compliance.

• Vendor & Platform Management: Act as system administrator and primary point of contact for relationships with travel management company, expense platform, and compliance tools

• Policy & Compliance: Maintain and update T&E policies, including periodic reviews, communication of changes and training

• Reporting & Analytics: Build and deliver regular reporting on travel spend, policy adherence, and program KPIs to finance leadership and key stakeholders

• System & Process Improvement: Drive process improvement initiatives to streamline processes, improve efficiency, improve user experience, and compliance across T&E workflows

Qualifications

• Bachelor’s degree

• Experience in corporate travel management, procurement, or strategic sourcing preferred.

• Understanding of global travel operations, supplier negotiations, and contract management.

• Experience managing travel platforms and relationships with vendors.

• Advanced analytical and financial management skills.

• Excellent communication, stakeholder management, and leadership abilities.

• Proficiency in travel and expense systems (e.g., SAP Concur, FCM, Oversight, or similar platforms).

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

#LI-JS3

What You Will Do

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms.
• Lead, train, and coordinate a distributed guild of SDETs across multiple feature teams, guiding them to build, maintain, and execute performance scripts (k6) within their fractional sprint capacity.
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript, focusing entirely on APIs, databases, and infrastructure.
• Implement and manage production traffic replay strategies (e.g., GoReplay) and complex multi-tenant test data generation to accurately recreate realistic production contention and load profiles.
• Own and drive performance, load, stress, endurance, scalability, and resilience testing, including chaos engineering practices (e.g., using AWS Fault Injection Simulator).
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ), and high-throughput distributed systems under production-like conditions.
• Integrate performance testing into CI/CD pipelines, enabling continuous performance validation, shift-left practices, and automated PR blocking for latency degradation.
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM) to monitor, analyse, and troubleshoot system performance.
• Establish performance benchmarks, SLAs, SLOs, and error budgets aligned with business and system requirements.
• Collaborate with architecture and data teams to identify bottlenecks, validate database architectures (e.g., MySQL, Tungsten), and present evidence-based investment proposals.
• Analyse and optimise performance across both legacy monolith systems (requiring integrated load testing) and modern microservices architectures.

What You Will Bring

• Proven experience mentoring and coordinating testing efforts across large, distributed engineering teams (e.g., conducting code reviews, guiding SDETs through framework adoption, and managing cross-team test schedules).
• Strong hands-on experience with AWS cloud services (EC2, ECS, RDS, API Gateway) with a focus on scalability and performance optimisation.
• Proven expertise in performance testing tools (specifically k6, along with JMeter or Gatling), including test design, execution, and analysis at scale.
• Hands-on experience with production traffic shadowing or replay tools (such as GoReplay).
• Deep experience testing distributed systems, message brokers (Kafka, RabbitMQ), microservices architectures, and high-volume, low-latency APIs.
• Solid backend programming and scripting skills in Python, Java, or TypeScript to build custom performance frameworks and tooling.
• Strong understanding of system design, concurrency, throughput, latency, and fault tolerance principles.
• Experience implementing performance testing within CI/CD pipelines (Jenkins, GitHub Actions) and enabling continuous performance feedback loops.
• Hands-on experience with observability and monitoring tools (Grafana, Coralogix, PMM) for performance analysis and diagnostics.
• Experience working within Agile environments and translating performance insights into actionable engineering outcomes.

Required

• Demonstrable hands-on experience in backend performance engineering and automation using Python, Java, or TypeScript.
• Proven track record of performance, scalability, and resilience testing in AWS-based cloud-native systems.
• Strong experience designing large-scale performance test strategies and leading QA/SDET teams to execute them.
• Deep understanding of API performance testing, integration testing, and system-level non-functional validation.
• Solid grasp of system architecture, distributed systems behaviour, and non-functional testing methodologies.
• Experience with observability, monitoring, and log analysis tools.
• Familiarity with RESTful APIs and event-driven systems.

Application Requirements

• Updated CV clearly demonstrating performance engineering leadership, cross-team coordination, AWS expertise, and backend automation frameworks.
• Summary of performance testing frameworks, tools (e.g., k6, GoReplay), and CI/CD methodologies implemented.
• Detailed examples of performance testing engagements (scale, environments, bottlenecks identified, business impact, improvements delivered).
• Evidence of driving performance strategy, mentoring QA/SDET teams, and influencing architecture.

#LI-KS1

What You Will Do

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms.
• Lead, train, and coordinate a distributed guild of SDETs across multiple feature teams, guiding them to build, maintain, and execute performance scripts (k6) within their fractional sprint capacity.
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript, focusing entirely on APIs, databases, and infrastructure.
• Implement and manage production traffic replay strategies (e.g., GoReplay) and complex multi-tenant test data generation to accurately recreate realistic production contention and load profiles.
• Own and drive performance, load, stress, endurance, scalability, and resilience testing, including chaos engineering practices (e.g., using AWS Fault Injection Simulator).
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ), and high-throughput distributed systems under production-like conditions.
• Integrate performance testing into CI/CD pipelines, enabling continuous performance validation, shift-left practices, and automated PR blocking for latency degradation.
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM) to monitor, analyse, and troubleshoot system performance.
• Establish performance benchmarks, SLAs, SLOs, and error budgets aligned with business and system requirements.
• Collaborate with architecture and data teams to identify bottlenecks, validate database architectures (e.g., MySQL, Tungsten), and present evidence-based investment proposals.
• Analyse and optimise performance across both legacy monolith systems (requiring integrated load testing) and modern microservices architectures.

What You Will Bring

• Proven experience mentoring and coordinating testing efforts across large, distributed engineering teams (e.g., conducting code reviews, guiding SDETs through framework adoption, and managing cross-team test schedules).
• Strong hands-on experience with AWS cloud services (EC2, ECS, RDS, API Gateway) with a focus on scalability and performance optimisation.
• Proven expertise in performance testing tools (specifically k6, along with JMeter or Gatling), including test design, execution, and analysis at scale.
• Hands-on experience with production traffic shadowing or replay tools (such as GoReplay).
• Deep experience testing distributed systems, message brokers (Kafka, RabbitMQ), microservices architectures, and high-volume, low-latency APIs.
• Solid backend programming and scripting skills in Python, Java, or TypeScript to build custom performance frameworks and tooling.
• Strong understanding of system design, concurrency, throughput, latency, and fault tolerance principles.
• Experience implementing performance testing within CI/CD pipelines (Jenkins, GitHub Actions) and enabling continuous performance feedback loops.
• Hands-on experience with observability and monitoring tools (Grafana, Coralogix, PMM) for performance analysis and diagnostics.
• Experience working within Agile environments and translating performance insights into actionable engineering outcomes.

Required

• Demonstrable hands-on experience in backend performance engineering and automation using Python, Java, or TypeScript.
• Proven track record of performance, scalability, and resilience testing in AWS-based cloud-native systems.
• Strong experience designing large-scale performance test strategies and leading QA/SDET teams to execute them.
• Deep understanding of API performance testing, integration testing, and system-level non-functional validation.
• Solid grasp of system architecture, distributed systems behaviour, and non-functional testing methodologies.
• Experience with observability, monitoring, and log analysis tools.
• Familiarity with RESTful APIs and event-driven systems.

Application Requirements

• Updated CV clearly demonstrating performance engineering leadership, cross-team coordination, AWS expertise, and backend automation frameworks.
• Summary of performance testing frameworks, tools (e.g., k6, GoReplay), and CI/CD methodologies implemented.
• Detailed examples of performance testing engagements (scale, environments, bottlenecks identified, business impact, improvements delivered).
• Evidence of driving performance strategy, mentoring QA/SDET teams, and influencing architecture.

#LI-KS1

What You Will Do

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms.
• Lead, train, and coordinate a distributed guild of SDETs across multiple feature teams, guiding them to build, maintain, and execute performance scripts (k6) within their fractional sprint capacity.
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript, focusing entirely on APIs, databases, and infrastructure.
• Implement and manage production traffic replay strategies (e.g., GoReplay) and complex multi-tenant test data generation to accurately recreate realistic production contention and load profiles.
• Own and drive performance, load, stress, endurance, scalability, and resilience testing, including chaos engineering practices (e.g., using AWS Fault Injection Simulator).
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ), and high-throughput distributed systems under production-like conditions.
• Integrate performance testing into CI/CD pipelines, enabling continuous performance validation, shift-left practices, and automated PR blocking for latency degradation.
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM) to monitor, analyse, and troubleshoot system performance.
• Establish performance benchmarks, SLAs, SLOs, and error budgets aligned with business and system requirements.
• Collaborate with architecture and data teams to identify bottlenecks, validate database architectures (e.g., MySQL, Tungsten), and present evidence-based investment proposals.
• Analyse and optimise performance across both legacy monolith systems (requiring integrated load testing) and modern microservices architectures.

What You Will Bring

• Proven experience mentoring and coordinating testing efforts across large, distributed engineering teams (e.g., conducting code reviews, guiding SDETs through framework adoption, and managing cross-team test schedules).
• Strong hands-on experience with AWS cloud services (EC2, ECS, RDS, API Gateway) with a focus on scalability and performance optimisation.
• Proven expertise in performance testing tools (specifically k6, along with JMeter or Gatling), including test design, execution, and analysis at scale.
• Hands-on experience with production traffic shadowing or replay tools (such as GoReplay).
• Deep experience testing distributed systems, message brokers (Kafka, RabbitMQ), microservices architectures, and high-volume, low-latency APIs.
• Solid backend programming and scripting skills in Python, Java, or TypeScript to build custom performance frameworks and tooling.
• Strong understanding of system design, concurrency, throughput, latency, and fault tolerance principles.
• Experience implementing performance testing within CI/CD pipelines (Jenkins, GitHub Actions) and enabling continuous performance feedback loops.
• Hands-on experience with observability and monitoring tools (Grafana, Coralogix, PMM) for performance analysis and diagnostics.
• Experience working within Agile environments and translating performance insights into actionable engineering outcomes.

Required

• Demonstrable hands-on experience in backend performance engineering and automation using Python, Java, or TypeScript.
• Proven track record of performance, scalability, and resilience testing in AWS-based cloud-native systems.
• Strong experience designing large-scale performance test strategies and leading QA/SDET teams to execute them.
• Deep understanding of API performance testing, integration testing, and system-level non-functional validation.
• Solid grasp of system architecture, distributed systems behaviour, and non-functional testing methodologies.
• Experience with observability, monitoring, and log analysis tools.
• Familiarity with RESTful APIs and event-driven systems.

Application Requirements

• Updated CV clearly demonstrating performance engineering leadership, cross-team coordination, AWS expertise, and backend automation frameworks.
• Summary of performance testing frameworks, tools (e.g., k6, GoReplay), and CI/CD methodologies implemented.
• Detailed examples of performance testing engagements (scale, environments, bottlenecks identified, business impact, improvements delivered).
• Evidence of driving performance strategy, mentoring QA/SDET teams, and influencing architecture.

#LI-KS1

What You Will Do

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms.
• Lead, train, and coordinate a distributed guild of SDETs across multiple feature teams, guiding them to build, maintain, and execute performance scripts (k6) within their fractional sprint capacity.
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript, focusing entirely on APIs, databases, and infrastructure.
• Implement and manage production traffic replay strategies (e.g., GoReplay) and complex multi-tenant test data generation to accurately recreate realistic production contention and load profiles.
• Own and drive performance, load, stress, endurance, scalability, and resilience testing, including chaos engineering practices (e.g., using AWS Fault Injection Simulator).
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ), and high-throughput distributed systems under production-like conditions.
• Integrate performance testing into CI/CD pipelines, enabling continuous performance validation, shift-left practices, and automated PR blocking for latency degradation.
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM) to monitor, analyse, and troubleshoot system performance.
• Establish performance benchmarks, SLAs, SLOs, and error budgets aligned with business and system requirements.
• Collaborate with architecture and data teams to identify bottlenecks, validate database architectures (e.g., MySQL, Tungsten), and present evidence-based investment proposals.
• Analyse and optimise performance across both legacy monolith systems (requiring integrated load testing) and modern microservices architectures.

What You Will Bring

• Proven experience mentoring and coordinating testing efforts across large, distributed engineering teams (e.g., conducting code reviews, guiding SDETs through framework adoption, and managing cross-team test schedules).
• Strong hands-on experience with AWS cloud services (EC2, ECS, RDS, API Gateway) with a focus on scalability and performance optimisation.
• Proven expertise in performance testing tools (specifically k6, along with JMeter or Gatling), including test design, execution, and analysis at scale.
• Hands-on experience with production traffic shadowing or replay tools (such as GoReplay).
• Deep experience testing distributed systems, message brokers (Kafka, RabbitMQ), microservices architectures, and high-volume, low-latency APIs.
• Solid backend programming and scripting skills in Python, Java, or TypeScript to build custom performance frameworks and tooling.
• Strong understanding of system design, concurrency, throughput, latency, and fault tolerance principles.
• Experience implementing performance testing within CI/CD pipelines (Jenkins, GitHub Actions) and enabling continuous performance feedback loops.
• Hands-on experience with observability and monitoring tools (Grafana, Coralogix, PMM) for performance analysis and diagnostics.
• Experience working within Agile environments and translating performance insights into actionable engineering outcomes.

Required

• Demonstrable hands-on experience in backend performance engineering and automation using Python, Java, or TypeScript.
• Proven track record of performance, scalability, and resilience testing in AWS-based cloud-native systems.
• Strong experience designing large-scale performance test strategies and leading QA/SDET teams to execute them.
• Deep understanding of API performance testing, integration testing, and system-level non-functional validation.
• Solid grasp of system architecture, distributed systems behaviour, and non-functional testing methodologies.
• Experience with observability, monitoring, and log analysis tools.
• Familiarity with RESTful APIs and event-driven systems.

Application Requirements

• Updated CV clearly demonstrating performance engineering leadership, cross-team coordination, AWS expertise, and backend automation frameworks.
• Summary of performance testing frameworks, tools (e.g., k6, GoReplay), and CI/CD methodologies implemented.
• Detailed examples of performance testing engagements (scale, environments, bottlenecks identified, business impact, improvements delivered).
• Evidence of driving performance strategy, mentoring QA/SDET teams, and influencing architecture.

#LI-KS1

What You Will Do

• Define and lead the performance engineering strategy across high-availability, cloud-native telecom platforms.
• Lead, train, and coordinate a distributed guild of SDETs across multiple feature teams, guiding them to build, maintain, and execute performance scripts (k6) within their fractional sprint capacity.
• Design, develop, and evolve scalable backend performance frameworks using k6, Python, Java, or TypeScript, focusing entirely on APIs, databases, and infrastructure.
• Implement and manage production traffic replay strategies (e.g., GoReplay) and complex multi-tenant test data generation to accurately recreate realistic production contention and load profiles.
• Own and drive performance, load, stress, endurance, scalability, and resilience testing, including chaos engineering practices (e.g., using AWS Fault Injection Simulator).
• Validate real-time communication systems, event-driven architectures (Kafka, RabbitMQ), and high-throughput distributed systems under production-like conditions.
• Integrate performance testing into CI/CD pipelines, enabling continuous performance validation, shift-left practices, and automated PR blocking for latency degradation.
• Leverage observability tooling (Grafana, CloudWatch, Coralogix, VictoriaMetrics, PMM) to monitor, analyse, and troubleshoot system performance.
• Establish performance benchmarks, SLAs, SLOs, and error budgets aligned with business and system requirements.
• Collaborate with architecture and data teams to identify bottlenecks, validate database architectures (e.g., MySQL, Tungsten), and present evidence-based investment proposals.
• Analyse and optimise performance across both legacy monolith systems (requiring integrated load testing) and modern microservices architectures.

What You Will Bring

• Proven experience mentoring and coordinating testing efforts across large, distributed engineering teams (e.g., conducting code reviews, guiding SDETs through framework adoption, and managing cross-team test schedules).
• Strong hands-on experience with AWS cloud services (EC2, ECS, RDS, API Gateway) with a focus on scalability and performance optimisation.
• Proven expertise in performance testing tools (specifically k6, along with JMeter or Gatling), including test design, execution, and analysis at scale.
• Hands-on experience with production traffic shadowing or replay tools (such as GoReplay).
• Deep experience testing distributed systems, message brokers (Kafka, RabbitMQ), microservices architectures, and high-volume, low-latency APIs.
• Solid backend programming and scripting skills in Python, Java, or TypeScript to build custom performance frameworks and tooling.
• Strong understanding of system design, concurrency, throughput, latency, and fault tolerance principles.
• Experience implementing performance testing within CI/CD pipelines (Jenkins, GitHub Actions) and enabling continuous performance feedback loops.
• Hands-on experience with observability and monitoring tools (Grafana, Coralogix, PMM) for performance analysis and diagnostics.
• Experience working within Agile environments and translating performance insights into actionable engineering outcomes.

Required

• Demonstrable hands-on experience in backend performance engineering and automation using Python, Java, or TypeScript.
• Proven track record of performance, scalability, and resilience testing in AWS-based cloud-native systems.
• Strong experience designing large-scale performance test strategies and leading QA/SDET teams to execute them.
• Deep understanding of API performance testing, integration testing, and system-level non-functional validation.
• Solid grasp of system architecture, distributed systems behaviour, and non-functional testing methodologies.
• Experience with observability, monitoring, and log analysis tools.
• Familiarity with RESTful APIs and event-driven systems.

Application Requirements

• Updated CV clearly demonstrating performance engineering leadership, cross-team coordination, AWS expertise, and backend automation frameworks.
• Summary of performance testing frameworks, tools (e.g., k6, GoReplay), and CI/CD methodologies implemented.
• Detailed examples of performance testing engagements (scale, environments, bottlenecks identified, business impact, improvements delivered).
• Evidence of driving performance strategy, mentoring QA/SDET teams, and influencing architecture.

#LI-KS1

Senior Account Manager / Executive – ANZ (Australia)

Why this role matters

Vonage is seeking a commercially driven Senior Account Executive & Manager to join our growing ANZ team, based in Australia. As Vonage continues to expand its footprint in the Unified Communications (UCaaS) and Contact Centre (CCaaS) markets, this is a unique dual-mandate role — one that combines the hunger of a net new business hunter with the strategic depth of a seasoned account manager.

You will be responsible for both securing net new revenue across the ANZ region and driving growth within an existing portfolio of accounts. This means identifying and closing new opportunities, deepening executive relationships, and expanding Vonage's presence across complex, multi-stakeholder environments — all while maximising the value delivered to your existing customer base through cross-sell and upsell.

This is a high-impact position for someone who thrives in both the chase and the build. If you want to own your book of business from first contact through to long-term strategic partnership, this role is for you.

Your key responsibilities

New Business Development

• Target and win net new customers across the ANZ region, building pipeline from scratch through outbound strategy, partner ecosystem, and market mapping
• Own the end-to-end sales cycle from first contact to contract signature, working closely with internal teams across the business
• Deliver tailored proposals and compelling business cases that demonstrate tangible ROI aligned to customer needs
• Collaborate with partners across Vonage's ecosystem (e.g. Salesforce) to expand reach and accelerate deal velocity

Account Management & Growth

• Own and execute a clear growth strategy across an assigned portfolio of accounts, focusing on the management of larger accounts $50k to $500k ARR
• Drive adoption of Vonage's UCaaS and CCaaS platforms by aligning solutions to customer business goals
• Build strong, trusted relationships with senior stakeholders across IT, operations, and customer experience functions
• Identify and convert cross-sell and upsell opportunities to grow revenue within existing accounts
• Deliver clear and compelling value propositions tailored to each client's evolving needs

Stakeholder Engagement & Sales Excellence

• Cultivate deep relationships at C-level and operational levels to influence decision-making — both to win new deals and retain and grow existing ones
• Maintain accurate forecasts and pipeline visibility in CRM; consistently meet or exceed quota
• Collaborate with internal teams (Solutions Engineering, Product, Marketing) to deliver seamless customer experiences
• Work with channel and alliance partners to expand reach and scale customer impact

Key attributes for success

• A dual-mode operator — equally comfortable hunting for net new logos and nurturing a strategic account portfolio
• Strategic thinker with a growth mindset; someone who wants to come in and build
• Proven relationship builder at C-level and operational levels
• Strong communication and presentation skills
• Customer-obsessed and results-driven
• Comfortable operating in complex, fast-changing environments
• Skilled at influencing and coordinating across cross-functional teams

What you'll bring

• Experience in enterprise SaaS, cloud, or communications technology sales, with a strong track record in both new business and account management
• Proven success selling to C-level executives and managing complex, multi-stakeholder accounts
• Strong understanding of UCaaS, CCaaS, or customer engagement platforms
• Ability to lead multi-stakeholder sales processes across large, matrixed organisations
• A consultative sales approach with a focus on long-term customer value
• Demonstrated ability to manage accounts ranging from $50k to $500k ARR

Experience we consider a plus

• Strong network across the Salesforce ecosystem via direct, ISVs, or SF SIs
• Proven track record in positioning and selling CCaaS
• Familiarity with value-based or consultative selling methodologies (e.g. MEDDIC)
• Experience navigating matrixed organisations and building stakeholder alignment across departments

This role is central to Vonage's growth strategy in ANZ — combining the best of new business development and strategic account management to position Vonage as the partner of choice for enterprise communications.

#LI-MB2

Senior Data Scientist — Verify V2 Data Products, Insights & Monetization

Mission

Build the quantitative foundation that proves and amplifies Verify v2's value—transforming verification telemetry into a reliable, customer-facing data infrastructure that demonstrates measurable ROI, optimizes channel economics, and lays the groundwork for an autonomous identity and verification platform.

You'll own the end-to-end data pipeline from raw events to customer-visible metrics that answer the question every customer asks: "What is this product actually worth to my business?"

What You'll Own

1. Customer Value Infrastructure (Prove ROI at Every Level)

Build the metrics that quantify customer-specific business impact:

• Design and maintain a real-time Customer ROI Engine calculating cost-per-successful-verification, fraud savings, conversion lift, and time-to-value by customer, segment, and use case
• Create customer-facing Value Dashboards showing verification success rates vs. industry benchmarks, cost efficiency trends, and projected savings
• Develop attribution models connecting verification outcomes to downstream business metrics (account activations, transaction completion, fraud prevented)

Establish pricing intelligence at the customer level:

• Build granular unit economics visibility: cost-to-serve, margin contribution, and channel mix efficiency per customer
• Model willingness-to-pay signals and usage patterns to inform tiered pricing and custom packaging
• Quantify the revenue impact of workflow configurations (Silent Auth-first vs. SMS fallback economics)

2. Channel Performance & Optimization (Make Every Verification Smarter)

Create a single source of truth for channel economics:

• Unified performance metrics across SMS, Voice, Email, WhatsApp, and Silent Authentication: deliverability, latency, conversion rate, cost-per-success, and failure taxonomy
• Country × carrier × channel performance matrices with confidence intervals and anomaly flags
• Real-time channel health monitoring with automated alerting for degradation

Build the intelligence layer for workflow optimization:

• Predictive models for optimal channel routing (next-best-channel given geography, time, customer segment, historical performance)
• Fallback effectiveness analysis: quantify conversion recovery and cost trade-offs for each fallback path
• Silent Authentication signal analysis: success/rejection drivers, speed benchmarks, and UX impact measurement

3. Product Data Platform (Foundation for Autonomy)

Design data architecture that enables autonomous decision-making:

• Define the canonical event schema and taxonomy for all verification touchpoints (API calls, webhook events, workflow steps, outcomes)
• Build certified, versioned datasets powering self-serve analytics, ML models, and customer-facing products
• Implement data quality infrastructure: lineage tracking, anomaly detection, freshness SLAs, and automated reconciliation

Ship ML/analytics products that move toward autonomous verification:

• Conversion propensity models: predict verification success probability in real-time to optimize routing
• Fraud & abuse detection: anomaly scoring for traffic pumping, IRSF patterns, and bot behavior—with automated response recommendations
• Time-to-verify prediction: forecast completion time to enable SLA commitments and dynamic timeout tuning
• Customer segmentation: behavioral and commercial clustering for personalized workflows and pricing

4. Monetization (Turn Data into Revenue)

Develop data products that customers will pay for:

• Verification Intelligence Suite: premium analytics, industry benchmarks, and deliverability diagnostics
• Workflow Optimizer: ML-driven recommendations for channel sequencing, timeout configuration, and fallback strategies by geography and vertical
• Fraud Protection Package: risk scoring, pumping detection, and abuse pattern alerts with quantified savings

Define commercial success:

• Package entitlements, usage thresholds, and upgrade triggers
• Track attach rates, retention lift, and expansion revenue attributable to data products
• Build the business case for each offering with clear ROI narratives

Key Responsibilities

• Own the customer value narrative: Build and maintain the infrastructure that lets every customer (and our sales team) articulate Verify's ROI in dollars and percentages
• Ship production ML systems: From feature engineering through deployment, monitoring, and iteration
• Create reliable, self-serve data products: Dashboards, APIs, and datasets that scale without manual intervention
• Drive pricing and packaging decisions: Provide the quantitative foundation for how we charge and what we bundle
• Partner across the organization: Work with Product, Engineering, Finance, Sales, and Customer Success to embed data into every decision
• Report to leadership: Own KPI narratives on margin drivers, growth levers, and competitive positioning

Success Measures

What "Great" Looks Like

Core Data Science

• Experimentation design and causal inference (A/B testing, CUPED, uplift modeling, instrumental variables)
• Predictive modeling: classification, survival analysis, time series, real-time scoring
• Anomaly detection with adversarial thinking (fraud patterns, traffic manipulation, abuse signals)
• Customer analytics: segmentation, LTV modeling, churn prediction, cohort economics

Data Engineering Fluency

• Strong SQL; Python (pandas, scikit-learn, PySpark); comfortable shipping production code
• Event-driven architecture: streaming pipelines and real-time analysis and adaptation (Apache Flink), webhook processing, idempotency, late-arrival handling
• Data modeling: star schemas, semantic layers, data contracts, metric certification
• MLOps: feature stores, model monitoring, CI/CD for analytics, orchestration (Airflow/Dagster)

Product & Commercial Analytics

• Pricing analytics: unit economics, willingness-to-pay estimation, margin optimization
• Funnel analysis for multi-step, multi-channel workflows
• Dashboard design and narrative clarity (Looker, Tableau, dbt metrics layer)
• Packaging and monetization strategy for data products

Domain Expertise (Highly Valued)

• CPaaS, verification, or 2FA: OTP mechanics, deliverability constraints, carrier relationships
• Silent Authentication: network-based verification, success/rejection drivers, integration patterns
• Fraud and risk: traffic pumping, IRSF, bot detection, abuse economics
• Privacy and compliance: GDPR/CCPA, data minimization, audit requirements, customer-facing data controls

Background

• 5–8+ years in data science/analytics, with ≥2 years building and shipping data products
• Track record of translating ambiguous business questions into measurable outcomes
• Experience in B2B SaaS, identity/auth, fintech, messaging/telecom, or fraud analytics preferred
• Demonstrated ability to influence product and pricing decisions with data

Why This Role Matters

Verification is shifting from a cost center to a strategic differentiator. The data infrastructure you build will:

1. Prove value — Give every customer undeniable evidence of ROI
2. Optimize economics — Make every verification faster, cheaper, and more reliable
3. Enable autonomy — Lay the foundation for a platform that routes, optimizes, and protects without human intervention

You'll shape how Vonage—and our customers—think about identity verification as a measurable, optimizable, intelligent system.

#LI-WW1