Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g.  SMS, SMPP, GSM, MMS, Whatsapp, etc
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design
  
  
  
  #LI-Remote
  #LI-DHC1

Position Overview

The Corporate Travel & Expense (T&E) Program Manager is responsible for managing and evolving Vonage’s global T&E programs.  This role is responsible for ensuring efficient operations, strong internal controls, and a high-quality employee experience, while supporting ongoing program enhancements and global scalability and sustainability objectives 

Key Responsibilities

• Program Management: Day-to-day oversight of the global T&E program, including policy governance, tools administration, and process improvement initiatives

• Expense Operations: Monitor expense audit activity, manage exception queues, and ensure timely payment and clearances

• Corporate Card Program: Serve as program administrator, overseeing card issuance, account maintenance, and issue resolution; serve as liaison between cardholders and the issuing bank

• Purchasing Card (P-Card) Program: Oversee the departmental p-card program, ensure proper usage, controls, and compliance.

• Vendor & Platform Management: Act as system administrator and primary point of contact for relationships with travel management company, expense platform, and compliance tools

• Policy & Compliance: Maintain and update T&E policies, including periodic reviews, communication of changes and training

• Reporting & Analytics: Build and deliver regular reporting on travel spend, policy adherence, and program KPIs to finance leadership and key stakeholders

• System & Process Improvement: Drive process improvement initiatives to streamline processes, improve efficiency, improve user experience, and compliance across T&E workflows

Qualifications

• Bachelor’s degree

• Experience in corporate travel management, procurement, or strategic sourcing preferred.

• Understanding of global travel operations, supplier negotiations, and contract management.

• Experience managing travel platforms and relationships with vendors.

• Advanced analytical and financial management skills.

• Excellent communication, stakeholder management, and leadership abilities.

• Proficiency in travel and expense systems (e.g., SAP Concur, FCM, Oversight, or similar platforms).

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity.

#LI-JS3

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! 

Why this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do?

• Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
• Capture knowledge, for customers who prefer solving their own issues without having to contact support

What you must have

• Bachelor's Degree in Computer Science, or equivalent field
• 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
• Voice technologies: e.g.  SIP, VoiceXML, CCXML, WebRTC, Websockets
• Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
• Experience supporting or integrating APIs and/or SDKs

Any of the following are a plus:

• Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
• Troubleshooting Applications: e.g. Kibana (Elastic Search)
• Linux/Unix operating systems
• Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications

• Knowledge or experience working with KCS (Knowledge Centered Support)

What is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

#LI-Remote
#LI-DHC1

Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

Why this role matters

As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to internal and external knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have:

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing Video APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets 
• Capable of troubleshooting client and server-side code

Any of the following is a huge plus:

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design

#LI-Remote
#LI-DHC1

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities in the Healthcare vertical. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Video API Sales counterparts.

You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.

There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.

Your key responsibilities:

• Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
• Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
• Qualify customers based on a thorough knowledge of Vonage Video API product
• Keep meticulous and detailed notes updated in our CRM system
• Schedule qualified meetings and demos for our Healthcare Focused Account Managers
• Collaborate with marketing, account managers, and sales leadership to optimize performance
• Achieve monthly targets number of qualified Appointments & new sales Opportunities
• Develop and maintain territory plan with Account Managers from your assigned geography
• Have strong working product knowledge of Vonage’s API product suites
• Support Vonage API marketing efforts by assisting in online and other marketing campaigns

What you’ll bring:

Required:

• 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
• Ability to speak and write in English at a professional level
• Strong Cold calling and Personalized email creation experience
• Self Motivated and Self Organized with the ability to make things happen without supervision or tight control
• Salesforce, Gong, Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach), zoominfo, Gen AI Tools, and 6sense experience 
• Outbound experience targeting Mid-Market and Enterprise companies

Experience we consider a plus:

• Experience targeting the healthcare vertical 
• Highly collaborative mindset who is a team player - our success is together, not alone.
• Willingness to talk on the phone and on video with prospects
• Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
• Goal-oriented mindset
• Creativity around new ideas to help the team be successful

Where you will work:

This position offers a fully remote work arrangement based out of Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. 

This is an hourly role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-HB

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities in Brazil. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Sales counterparts.

You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.

There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.

Your key responsibilities:

• Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
• Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
• Qualify customers based on a thorough knowledge of Vonage API platform products
• Keep meticulous and detailed notes updated in our CRM system
• Schedule qualified meetings and demos for our Account Managers
• Collaborate with marketing, account managers, and sales leadership to optimize performance
• Achieve monthly targets number of qualified Appointments & new sales Opportunities
• Develop and maintain territory plan with Account Managers from your assigned geography
• Have strong working product knowledge of Vonage’s API product suites
• Support Vonage API marketing efforts by assisting in online and other marketing campaigns

What you’ll bring:

Required:

• 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
• Ability to speak and write in English and Portuguese at a professional level
• Strong Cold calling and Personalized email creation experience
• Self Motivated and Self Organized with the ability to make things happen without supervision or tight control
• Salesforce, Gong, Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach), zoominfo, Gen AI Tools, and 6sense experience 
• Outbound experience targeting Enterprise companies based in Brazil 

Experience we consider a plus:

• Highly collaborative mindset who is a team player - our success is together, not alone.
• Willingness to talk on the phone and on video with prospects
• Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
• Goal-oriented mindset
• Creativity around new ideas to help the team be successful

Where you will work:

This position offers a fully remote work arrangement based out of Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. 

This is an hourly role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-HB

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new Enterprise sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Key Accounts Sales counterparts.

You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects.

There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance.

Your key responsibilities:

• Perform outbound prospecting activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels
• Discover new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools
• Qualify customers based on a thorough knowledge of Vonage API platform products
• Keep meticulous and detailed notes updated in our CRM system
• Schedule qualified meetings and demos for our Enterprise Account Managers
• Collaborate with marketing, account managers, and sales leadership to optimize performance
• Achieve monthly targets number of qualified Appointments & new sales Opportunities
• Develop and maintain territory plan with Enterprise Account Managers from your assigned geography
• Have strong working product knowledge of Vonage’s API product suites
• Support Vonage API marketing efforts by assisting in online and other marketing campaigns

What you’ll bring:

Required:

• 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry
• Ability to speak and write English at a professional level
• Strong Cold calling and Personalized email creation experience
• Self Motivated and Self Organized with the ability to make things happen without supervision or tight control
• Salesforce, Gong, Linkedin, LinkedIn Sales Nav Sales engagement tools (like Gong Engage and Outreach), zoominfo, Gen AI Tools, and 6sense experience 
• Enterprise/Key Accounts (1K+ Employees) Outbound experience

Experience we consider a plus:

• Experience with CPaaS, Telecommunications, and/or multi-product suites
• Highly collaborative mindset who is a team player - our success is together, not alone.
• Willingness to talk on the phone and on video with prospects
• Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day
• Goal-oriented mindset
• Creativity around new ideas to help the team be successful

Where you will work:

This position offers a fully remote work arrangement based out of Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. 

This is an hourly role and would be part of our Commission Compensation structure. The overall compensation would be based on a 70/30 split. #LI-HB

Vonage Communications APIs:

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.

Why this role matters:

The Identity & Numbering Analyst acts as a subject matter expert for our global registration operations, bridging the gap between our customers, engineering teams and carrier partners. You will play a critical role in navigating complex regulatory landscapes, optimising compliance workflows and serving as the primary escalation point for registration challenges to ensure our customers can operate seamlessly.

Your key responsibilities:

• Manage the technical and administrative requirements for RCS brand onboarding, ensuring seamless integration with carrier ecosystems.
• Coordinate registration workstreams across the full US messaging stack, including 10DLC (A2P), Toll-Free and Short Code campaigns.
• Direct the submission, vetting and approval processes to minimize time-to-market while ensuring strict adherence to carrier guidelines and industry standards.
• Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes.
• Working closely with other Regional Specialists you will monitor and interpret evolving regulatory mandates to proactively update internal compliance standards.
• Analyse operational data to identify rejection trends and drive automation initiatives that reduce manual processing time.
• Contribute and maintain "Golden Standard" documentation for carrier requirements to ensure a single source of truth for cross-functional teams.
• Collaborate with Sales and Product teams to streamline onboarding especially for high-value enterprise customers.
• Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team.
• Lead operational reviews, using data to report on volume, timelines and vendor performance to leadership.

What you’ll bring:

Required:

• 3+ years of Operations experience in Telecom or CPaaS, with a specialized focus on the RCS (Rich Communication Services) ecosystem, including brand verification and RBM agent onboarding.
• Deep expertise in US Carrier Operations and CTIA Messaging Principles, overseeing the end-to-end registration lifecycle for 10DLC, Toll-Free and Short Codes through manual and API-based network registration workflows.
• Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations.
• Demonstrated ability to work autonomously, investigate root causes and propose process improvements without waiting for direction.
• Strong proficiency in data tools (Excel, Google Sheets) with the ability to handle large datasets; knowledge of SQL or JIRA is a plus.
• Exceptional English communication skills, capable of summarising complex technical issues for stakeholders in APAC, EMEA and the US.
• A resilient, problem-solving mindset, comfortable navigating ambiguity in a fast-paced regulatory environment.

Where you will work:

We are open to considering fully remote candidates located within Mexico.

Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. #LI-HB

Role Summary

As the Data Partnerships Manager, you will lead the telco partnerships and management of major Mobile Network Operators and Mobile Identity data partners across the Americas (US, LATAM). You will be the primary relationship owner for high-impact deals, driving the end-to-end telco services sourcing process of KYC Match, Age Verification, SIM Swap, Silent Verify, etc., from identification to contract negotiation and ongoing performance management.

You’ll serve as a bridge between internal stakeholders (product, sales, legal, finance) and external Mobile Network Operators or data providers, ensuring alignment, compliance, commercial optimization, and execution.

Key Responsibilities

• Develop and execute the sourcing roadmap for Communications Service Providers (CSPs) and data providers across the Americas (US & LATAM), aligning to product and revenue goals.
• Identify, evaluate, and prioritize prospective CSP / data providers (telcos, aggregators, alternative data sources).
• Lead outreach, business development, counterparty research, and negotiations.
• Drive full lifecycle contract process (term sheets, commercial terms, signature, renewals).
• Assess legal / compliance / privacy / technical readiness of providers (coordinate with legal, privacy, technical teams).
• Manage vendor onboarding, integration planning, and go-live readiness.
• Conduct quarterly business reviews and ongoing performance tracking with partners.
• Provide market intelligence and feedback to product, strategy, and sales about partner gaps, pricing, and use cases.
• Collaborate cross-functionally with product, engineering, sales, finance, legal, and operations.

Required Qualifications & Skills

• 7+ years of experience in CSP / telecom / data partnerships, or in a related role (e.g., mobile connectivity, identity, fraud) or related fields such as end-user onboarding, AML, or biometric authentication services.
• Deep understanding of telecom architecture (signaling, routing, API connectivity) and CSP business models.
• Experience negotiating commercial and technical contracts.
• Strong knowledge of data privacy, regulatory compliance (GDPR, CCPA, regional LATAM privacy regimes - LGPD).
• Excellent stakeholder management skills; ability to influence senior leadership.
• Analytical mindset: able to evaluate cost models, KPIs, and vendor performance.
• Fluent in English and Spanish (written & spoken).
• Comfortable working across multiple time zones.
• Willingness to travel (10-25%).

Preferred / Nice-to-Have

• Prior experience working with identity / fraud / verification / telecom APIs / AML
• Experience in NORAM & LATAM / regulatory complexity
• Relationships in CSP / telecom / aggregator networks in LATAM and US
• MBA or advanced degree

KPIs & Success Metrics

• Number and quality of new CSP / data partnerships executed
• Drive costs of connectivity improvement
• Uptime and SLAs compliance by partners
• Revenue contribution or enabled coverage via those partnerships
• Time-to-onboard (from selection to live)
• Vendor churn / renewal rates
• Internal stakeholder satisfaction (product, sales, legal)