Vonage
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Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
We are looking for a Business Performance & Pricing Analyst, based in Poland, to join our Commercial Strategy & Performance team within the API Business Unit.
This role sits at the intersection of commercial analysis, pricing intelligence, and business performance monitoring. You will be responsible for tracking and analysing the performance of our API products, generating actionable insights, and supporting the definition and execution of our pricing strategy. Your contribution will be essential to safeguard and improve the profitability of our APIs, and to help Vonage achieve its revenue and margin growth objectives. You will work closely with Pricing Managers, the Business Performance team, Sales, Product, and Finance stakeholders — acting as a key analytical partner across the organisation.
This role is offered as an 8-month fixed-term contract.
Your key responsibilities:
- Monitor revenue, market share, and profitability against business goals and OKRs
- Build and maintain dashboards (Tableau) to track real-time business performance
- Identify performance gaps, risks, and opportunities, and recommend actions
- Analyze customer behavior, pricing trends, and willingness to pay
- Conduct competitive benchmarking across pricing, offerings, and cost structures
- Evaluate ROI of pricing strategies, promotions, and commercial initiatives
- Collaborate with Sales, Product, Finance, and BI teams to improve profitability
- Present insights and drive data-driven decision-making across the organization
What you'll bring
- Bachelor's degree required; Business, Economics, Mathematics, or Engineering preferred
- 2–4 years of experience in a business analysis, commercial finance, or pricing role, ideally in a fast-paced, deadline-driven environment
- Strong analytical skills with the ability to synthesise complex datasets into clear, actionable insights
- Proficiency in data analysis tools — advanced Excel is a must: experience with Tableau, SQL, or Power BI is a strong plus
- Solid understanding of P&L drivers, margin analysis, and commercial modelling
- Excellent communication skills, with the ability to present data-driven findings to non-technical stakeholders
- Self-starter with a strong sense of ownership, delivering results end-to-end in a fast-paced, global environment
- Curious and structured thinker, unafraid to challenge the status quo and drive better business outcomes
How you’ll benefit:
- Medical Insurance
- Glasses Reimbursement
- Life Insurance - Allianz Family
- Kafeteria - My Benefit
- Ericsson Care Line
- Discretionary Time Off (DTO)
- Volunteer Time (VTO)
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-YB1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you must have:
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing APIs or SDKs
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets or experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
- Capable of troubleshooting client and server-side code
Any of the following is a huge plus:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
About Vonage API
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.
Why this role matters:
As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.
Your key responsibilities:
- Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
- Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
- Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.
What you'll bring
- Fluent English is a must
- Experience: any experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company is an advantage
- Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
- Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
- Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
- Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
- Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
- Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.
Why Join Vonage API?
- Be part of a cutting-edge technology company driving digital transformation.
- Work with a talented and passionate team dedicated to customer success.
- Opportunity to make a significant impact on customer experiences and business growth.
- Competitive salary, benefits, and career growth opportunities.
How you’ll benefit:
- Medical Insurance
- Group Life Insurance
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI
#LI-MW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters?
As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do?
- Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have
- Bachelor's Degree in Computer Science, or equivalent field
- 2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
- Voice technologies: e.g. SIP, VoiceXML, CCXML, WebRTC, Websockets
- Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
- Experience supporting or integrating APIs and/or SDKs
Any of the following are a plus:
- Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
- Troubleshooting Applications: e.g. Kibana (Elastic Search)
- Linux/Unix operating systems
- Experience building and/or troubleshooting iOS, Android or Javascript SDKs and/or applications
- Knowledge or experience working with KCS (Knowledge Centered Support)
What is in it for you?
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!
Why this role matters
As an API Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….
What you will do
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
- Contribute to internal and external knowledge bases
- Collaborate with your team to identify bugs and escalate to next-level support
- Communicate well with different audiences (developers, technical and non-technical users)
What you must have:
- Bachelor’s Degree in Computer Science or equivalent
- At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
- Experience supporting or implementing Video APIs or SDKs
- Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
Any of the following is a huge plus:
- Experience with other programming languages: PHP, Python, Ruby, Node
- JavaScript, iOS or Android development experience
- Experience building applications using iOS, Android or Javascript
- Conceptual understanding of the principles of good software design
#LI-Remote
#LI-DHC1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide!
About Vonage API
Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions.
Why this role matters:
As a Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering strong customer relationships, and ensuring long-term customer satisfaction and retention. This role requires a proactive, customer-centric approach with a strong understanding of CPaaS solutions and how they deliver value to businesses.
Your key responsibilities:
- Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner.
- Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value.
- Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption.
- Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience.
- Renewals & Expansion: Identify upsell and cross-sell opportunities to drive revenue growth and customer retention.
- Training & Enablement: Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions.
- Feedback & Insights: Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities.
What you'll bring
- Fluent German is a must
- Experience: 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company.
- Technical Acumen: Familiarity with APIs, cloud communications, and software integration processes.
- Customer-Centric Mindset: A strong passion for customer success and the ability to foster meaningful relationships.
- Communication & Problem-Solving: Excellent verbal and written communication skills with a strategic problem-solving approach.
- Collaboration: Ability to work cross-functionally with product, sales, and support teams to drive customer success.
- Data-Driven Approach: Comfortable analyzing customer usage data to identify trends and opportunities.
- Adaptability & Proactiveness: Ability to thrive in a fast-paced environment and proactively address customer needs.
Why Join Vonage API?
- Be part of a cutting-edge technology company driving digital transformation.
- Work with a talented and passionate team dedicated to customer success.
- Opportunity to make a significant impact on customer experiences and business growth.
- Competitive salary, benefits, and career growth opportunities.
How you’ll benefit:
- Medical Insurance
- Group Life Insurance
- Unlimited Discretionary Time Off
- Three Paid Volunteer Days a Year
Join us in shaping the future of cloud communications! Apply today to become a Customer Success Manager at Vonage API.#LI
#LI-MW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Ready to apply?
Apply to Vonage