Join Vonage and help us innovate cloud communications for businesses worldwide!
Why This Role Matters
As Head of Architecture, you'll be at the epicentre of Vonage's transformation—defining the technical foundation that enables the company to compete at the frontier of communications and AI. You'll have the unique opportunity to work at the intersection of Vonage's agility and Ericsson's global scale, turning breakthrough technology into tangible business impact.
This is not a traditional enterprise architecture role. You'll be shaping the future of how enterprises communicate, collaborate, and leverage AI-powered insights, working on problems that affect millions of users globally and defining architectures that will scale to hyperscale dimensions.
Position Overview
You'll join our Chief Innovation Office (CINO) as a key member of the leadership team driving the next frontier of innovation and growth. This strategic role will define and execute the end-to-end technology strategy and common reference architecture that enables Vonage to transform disruptive technology into scalable business value.
Reporting directly to the Chief Innovation Officer, you will lead a multidisciplinary architecture team spanning AI, Enterprise/Data, IT, Developer Experience, and Telecom domains. You will inherit a team of 6 Architects distributed across the UK and Spain. You'll serve as a critical bridge between Vonage's agile innovation engine and Ericsson's massive global scale, ensuring every technology investment strengthens our competitive position and advances our strategic impact.
About the CINO Organisation
The Chief Innovation Office is a strategic organisation created to lead innovation and growth at Vonage. Working closely with partners and customers, the CINO transforms disruptive technology into scalable growth while serving as a strategic bridge that converts technology and market complexity into actionable commercial value.
Key Responsibilities
Strategic Architecture Leadership
- Define and drive the end-to-end technology strategy and common reference architecture for Vonage's product and IT platforms
- Partner with the CINO and CEO to establish target architecture that enables digital transformation and product excellence across the organisation
- Ensure technical governance and business flexibility, providing blueprints that balance innovation with operational stability
- Reorient technology investments to focus on Customer and Employee Experience (CX/EX) journeys rather than "tech for tech's sake"
Team Leadership and Development
- Lead a multidisciplinary architecture team of professionals across AI, Enterprise/Data, Enterprise/IT, Developer Experience, and Telecom domains
- Foster a culture of innovation, experimentation, and start-up agility while maintaining enterprise discipline
- Attract and develop elite architecture talent that can operate at the intersection of technology innovation and business value
Cross-Organizational Collaboration
- Collaborate closely with Ericsson stakeholders (Strategy, Technology and Research) to leverage the broader Ericsson technology portfolio
- Establish clear responsibility splits and collaboration models between CINO and business units
Required Qualifications
Experience:
- 10+ years of progressive experience in enterprise architecture, technology strategy, and related leadership roles
- Proven track record of defining and implementing large-scale technology transformations in complex, multi-business unit organizations
- Demonstrated experience leading architecture teams through digital transformation initiatives
- Strong background in enterprise SaaS technologies, cloud platforms, or telecommunications
- Experience working in or with global organisations, ideally with exposure to multiple markets and regulatory environments
Technical Domain Expertise:
- Deep experience in Enterprise IT architecture — including enterprise integration, ERP, ITSM, identity management, and IT service delivery at scale
- Experience working at the intersection of Enterprise IT, digital transformation and product/engineering — translating operational and business constraints into scalable architecture decisions
Leadership Capabilities:
- Exceptional ability to translate complex technical concepts into clear vision and actionable plans that resonate with both technical teams and business executives
- Proven collaborative leadership style that builds trust and drives alignment across diverse stakeholder groups
- Track record of building and developing high-performance technical teams
- Experience working effectively in matrix organisations with multiple reporting lines and stakeholder groups
- Ability to connect technology strategy with business outcomes and commercial value #LI-JM1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
