About the role

The Mid Programming & Playout Specialist will support the execution of the programming operation, ensuring that schedules are correctly implemented, monitored and adjusted across all platforms.

This role is hands-on and operational, working closely with the Coordinator to guarantee that programming is accurately reflected in playout systems and that live events run smoothly.

What you'll be doing

• Execute the operationalization of the programming schedule within playout and scheduling systems.
• Input and manage playlists, programming elements and schedule updates in Proteus / VIPE or similar systems.
• Support ingest workflows for live signals and recorded content.
• Monitor live transmissions and assist in real-time adjustments during events.
• Ensure correct insertion of programming elements such as matches, replays, promos and sponsorship assets.
• Assist in validating EPG data and playlist accuracy.
• Support reconciliation between planned schedule and As-Run logs.
• Work closely with Programming, Operations and Technology teams to ensure smooth execution.
• Assist in troubleshooting operational issues related to playout, ingest or scheduling.
• Maintain organized operational records and documentation.

What you'll bring

• Education & Experience

  • Bachelor’s degree in Communication, Broadcasting or related field
  • 2-4 years of experience in broadcast operations, programming or scheduling
  • Experience with live content is a plus

  Technical Skills Desired

  • Basic understanding of broadcast workflows (Playout, Ingest, MCR)
  • Experience with scheduling or playout systems (Media+, Proteus, VIPE, Aleph or similar)
  • Familiarity with EPG and playlist management
  • Understanding of live transmission environments
  • Good Excel / Google Sheets skills

  Behavioral Skills

  • Attention to detail
  • Ability to work in fast-paced environments
  • Strong organizational skills
  • Teamwork and communication
  • Willingness to learn and adapt

  Languages

  • Fluent English (mandatory)

What's in it for you

• We have an office in São Paulo City!
• A competitive salary 
• 30 days paid annual leave
• Brazilian employment contract
• Equipment 
• Public transportation vouchers
• Food vouchers
• TotalPass (gym allowance)
• Clude (preventative healthcare)

About the role

The purpose of this role is to lead a high-performing Customer Success team, ensure operational excellence, and champion best-in-class customer experiences. You’ll manage team workflows, mentor associates, and serve as the escalation point for high-priority issues, while also working cross-functionally to improve our product and processes.

What you'll be doing

Primary Responsibilities

• Lead and manage the Customer Success team, setting performance expectations and KPIs.
• Monitor daily operations and ensure timely resolution of customer queries, complaints, and escalations.
• Provide coaching, support, and regular feedback to team members to help them grow and excel.
• Collaborate with international counterparts to ensure consistent service quality across regions.
• Analyse team performance data and generate insights for continuous improvement.
• Handle complex or escalated customer cases directly when necessary.
• Partner with the Operations and Product teams to communicate customer feedback and propose enhancements.
• Ensure the team maintains accurate, up-to-date records in support platforms (e.g., Freshdesk, Jira, Zendesk).
• Oversee adherence to internal guidelines, SLAs, and compliance standards.
• Promote a positive team culture rooted in SportyBet’s values and customer obsession.

Secondary Responsibilities

• Organise and lead regular team meetings and 1:1s.
• Support recruitment, onboarding, and training of new team members.
• Collaborate with other team leads to improve workflows and customer service strategies.
• Take ownership of special projects or initiatives as assigned by management.

What you'll bring

• 4-5+ years of experience in customer support, with at least 2 years in a team lead or supervisory role.
• Strong background in customer success within a digital or high-volume support environment.
• Bilingual in English and Spanish (written and verbal).
• Experience in online gaming, fintech, or sports betting is a plus.
• Proven ability to lead, coach, and develop high-performing teams.
• Familiarity with support platforms such as Freshdesk, Jira, or Zendesk.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Able to remain calm under pressure and make sound decisions quickly.
• High emotional intelligence, empathy, and a customer-first mindset.
• Comfortable working in a fast-paced, international environment.

About the role

What you'll be doing

• Be part of the Customer Success team and handle customer queries, complaints and issues while educating current/potential customers about the products and services
• Conduct cold calls and follow-up calls
• Have a full in-depth understanding of the products and services
• Provide product feedback to relevant stakeholders
• Provide interactive research, in-depth understanding, and informative market behavior to relevant stakeholders
• Maintain accurate customer records
• Identify and escalate priority issues to Ops team/Team leader
• Pay attention to detail and have strong organizational skills
• Be able to work independently
• Have a strong sense of analytical problem-solving to resolve issues or provide workarounds
• Strong ability to multi-task across multiple channels, customers and teams
• Liaise with the International Customer Service team
• Perform all other duties as assigned by management
• Actively participate in weekly updates with the team to review team performance and issues

What you'll bring

• Minimum of 1-2 years of customer support experience
• Passionate about Customer Care and Success Management
• Online gaming experience with a focus on sports betting (advantageous)
• Excellent English and Spanish communication skills, both verbal and written
• Feel comfortable in verbally communicating with customers on the phone
• Be a Team Player and work collaboratively within a team environment
• Self-driven and motivated
• Knowledge of Customer Support Service Desks including but not limited to Freshdesk, Jira and/or Zendesk
• Ability to understand, interpret, and communicate issues both internally and to customers
• Ability to provide product extensive  feedback to stakeholders
• Ability to work within strict guidelines, follow company processes and procedures
• Empathetic and high emotional IQ. Fast-learner with an ability to think on their feet, and adapt to a fast-paced, high-pressure environment with demanding customers
• Ability to positively collaborate in an international remote work environment

About the role

SportyNet, part of Sporty Group, is a comprehensive sports broadcasting platform based in Brazil, delivering over 400 live football matches per year. We have distribution agreements with leading local Pay TV operators and a growing digital presence. We are rapidly becoming Brazil’s most dynamic football broadcaster, the home of Série C, Coppa Itália, French Cup, select Série B, Liga MX, Italian Serie B and Bundesliga matches, regional tournaments, the European League of Football (ELF), and women’s football,  with new content and offerings launched regularly.

As a Junior Social Media Content Producer for SportyNet, you will be responsible for following major events in the sports world, whether broadcasted by SportyNet or not, transforming them into highly engaging content for social media platforms, in text, image, or video format.

What you'll be doing

• Follow the main games and sports news from around the world on a daily basis to generate content for social media
• Develop ideas for promoting the channel's main events
• Suggest new art formats, conducting briefings and monitoring execution alongside the design team
• Create video ideas and brief SportyNet commentators, assisting in the production of the content and monitoring the finalization with the editing team
• Create simple arts using Photoshop based on PSD templates created by the designer
• Cover games in real time, publishing videos of key plays and highlights, artwork with the final score, and post-game reactions

What you'll bring

• Have excellent writing skills and mastery of the Portuguese language
• Be a heavy user of social media and be familiar with the main formats of the platforms
• Consume sports content on a daily basis
• Be available to work on days and times when football matches take place
• Have basic knowledge of Photoshop and content publishing tools for Instagram, TikTok, YouTube, X/Twitter, Facebook, etc.
• Good communication skills, ability to work in a team, and build relationships with partner areas
• Advanced/fluent English

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office space

About the role

As a Tax Specialist at Sporty, you will lead our tax compliance, planning and functions across all federal, state and municipal levels in Brazil. You will be a key member of the Finance leadership team, providing strategic tax guidance as the company grows and navigates a rapidly evolving regulatory environment — including the ongoing Tax Reform (Reforma Tributária).

Located in our newly established offices in Brazil.

What you'll be doing

• Oversee all Brazilian tax compliance obligations, including federal ancillary filings (SPED, ECF, EFD-ICMS/IPI, EFD-Contribuições, DCTF, DCTFWeb, SCD-IED) and state/municipal taxes (ICMS, ISS);
• Manage the calculation and reporting of IRPJ/CSLL under Lucro Real;
• Ensure accurate and timely apuration and payment of PIS/COFINS, IPI and other indirect taxes;
• Lead tax planning initiatives to lawfully optimise the overall tax burden and support business decisions;
• Structure and review intercompany transactions, including IOF, IRRF, thin-capitalisation (subcapitalização) rules and BVI/offshore considerations;
• Coordinate tax controversy and litigation, managing administrative and judicial disputes and liaising with external counsel;
• Monitor and implement changes arising from the Tax Reform (IBS, CBS, Imposto Seletivo) as regulations are enacted;
• Respond to tax authority inquiries (Receita Federal, SEFAZ, Prefeituras) and manage audit processes;
• Prepare tax opinions and risk analyses to support new products, corporate structures and commercial arrangements;
• Collaborate cross-functionally with Accounting, Legal, Finance and Operations teams.

What you'll bring

• Bachelor's degree in Accounting, Law or Business Administration; postgraduate specialisation in Tax Law or MBA in Tax/Fiscal Management highly valued;
• 5+ years of experience in tax/fiscal roles in Brazil
• Solid command of Brazilian federal, state and municipal tax legislation;
• Hands-on experience with SPED environment (ECF, EFD-ICMS/IPI, EFD-Contribuições);
• Knowledge of intercompany structures involving offshore entities and related Brazilian tax implications (IOF, IRRF, subcapitalização);
• Strong analytical, communication and stakeholder management skills;
• Fluent English;

Even better if

• Active CRC registration and/or OAB ;
• Experience with Tax Reform (IBS/CBS/IS) implementation or monitoring;
• Experience in the gaming, betting, fintech or online entertainment sectors;
• Manage transfer pricing analyses and documentation under the new OECD-aligned framework (Law 14,596/2023);

What's in it for you

• Office in São Paulo City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• TotalPass
• Transportation allowance
• Clude Saúde - Preventive care support
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

About the role

We are actively seeking a talented and experienced Designer with a 360-degree approach to join our dynamic team at Sporty Group. As a Social Media Designer, you will play a vital role in creating visually captivating and engaging content for our social media platforms, primarily focusing on video and photo production. 

The ideal candidate will possess a strong portfolio that demonstrates their ability to deliver outstanding artwork and compelling visuals, with a flair for sports, especially football, and a keen awareness of current trends in football designs, memes, and internet culture.

What you'll be doing

• Create engaging and visually appealing content for various social media platforms, including but not limited to Facebook, Instagram, Twitter, and YouTube, with a specific emphasis on football-related content
• Develop pages, posts, and applications that align with the target audience's preferences, capturing their attention and driving interaction, while incorporating elements of football culture and design
• Collaborate with clients and the Social Media Manager to brainstorm ideas for posts and develop corresponding graphics, visuals, and videos, leveraging football-related themes and trends
• Work closely with the Social Media Manager and other professionals to develop effective campaigns on social platforms that align with the company's overall marketing objectives, infusing football-related creativity and elements into the campaigns
• Establish and implement strategies to drive and increase online traffic, leveraging the power of compelling visual content, particularly in the context of football and sports
• Monitor and optimize the company's website and social media pages, ensuring they are visually appealing, user-friendly, and in line with industry best practices, while reflecting the company's association with football
• Measure and monitor key performance indicators (KPIs) to track the effectiveness of social media campaigns and content, providing regular reports and recommendations for improvement, taking into account the football-related audience's preferences
• Conduct social media research to gather ideas, stay up to date with the latest trends and innovations, and gain a deeper understanding of the audience's needs and preferences, with a focus on football-related content and internet culture
• Maintain editorial calendars, schedule posts, and manage social media content to ensure maximum visibility and engagement, while incorporating timely football-related content and trends
• Ensure that all online content complies with the company's image and standards, including branding guidelines and legal requirements, while aligning with the football-centric approach of the company

What you'll bring

• Proven experience as a Designer, with a strong portfolio showcasing expertise in creating visually compelling video or motion graphics and photo content for social media, with a focus on football-related themes
• Proficiency in industry-standard design software and tools such as Adobe Creative Suite (Photoshop, Illustrator,, After Effects, etc.)
• In-depth knowledge of social media platforms, their respective best practices, and the ability to adapt content to suit each platform, while incorporating football-related elements
• A keen eye for aesthetics and a strong sense of visual storytelling, with the ability to create captivating visuals that resonate with the target audience, particularly in the context of football and sports
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with clients, team members, and stakeholders
• Strong project management skills, including the ability to handle multiple projects simultaneously and meet deadlines
• A creative thinker with the ability to generate innovative ideas and concepts for social media campaigns and content, with a specific focus on football-related designs, memes, and internet culture
• Proactive and self-motivated, with a passion for staying up to date with the latest design trends

About the role

The Programming Data & Insights Analyst will be responsible for transforming programming, audience and performance data into strategic insights that directly influence scheduling, rights acquisition and revenue decisions.

This role goes beyond reporting: it requires the ability to structure complex datasets, identify patterns, and translate numbers into clear, compelling executive narratives. The professional will build dashboards, develop performance analyses and create high-impact presentations that support leadership discussions and strategic planning. The ideal candidate understands how to connect TV ratings, digital performance and business outcomes — and communicate those connections persuasively.

What you'll be doing

• Build and maintain the daily and weekly programming schedule across linear and digital channels.
• Schedule live sports events, studio shows, replays and other programming elements in accordance with rights windows and distribution agreements.
• Operate and manage the programming grid within broadcast traffic and scheduling systems.
• Execute the operationalization of the programming schedule using software such as Media+, Aleph, Protheus or similar broadcast scheduling platforms.
• Insert and manage programming elements including live events, replays, promos, sponsorship assets and commercial breaks within the schedule.
• Coordinate real-time schedule adjustments during live broadcasts or programming updates.
• Ensure accurate delivery of EPG data to distribution partners and internal systems.
• Work closely with Programming, OPEC, Operations and Marketing teams to align programming execution.
• Monitor schedule accuracy and reconcile programming against As-Run logs.
• Maintain updated documentation of programming grids and schedule changes.
• Support planning for major competitions, special broadcasts and seasonal programming strategies.

What you'll bring

• Bachelor’s degree in Communication, Media, Broadcasting or related field.
• 3+ years of experience in TV programming or scheduling.
• Experience in sports broadcasting is highly desirable.
• Knowledge of traffic systems and EPG workflows.
• Technical Skills Desired.
• Experience with playout or traffic systems.
• Understanding of broadcast clocks and commercial break structure.
• Knowledge of As-Run logs and compliance processes.
• Strong Excel / Google Sheets skills.
• Ability to manage complex grids and last-minute changes.
• High level of organization.
• Attention to detail.
• Ability to work under live-event pressure.
• Strong cross-functional communication.
• Problem-solving mindset.

What's in it for you

• We have an office in São Paulo City!
• A competitive salary 
• 30 days paid annual leave
• Brazilian employment contract
• Equipment 
• Public transportation vouchers
• Food vouchers
• TotalPass (gym allowance)
• Clude (preventative healthcare)

About the role

The Programming Scheduler is responsible for building and maintaining the channel grid across linear and digital platforms. This includes daily scheduling of live matches, studio shows, replays and commercial breaks, ensuring alignment with distribution requirements, rights windows and operational workflows.

The role requires strong coordination with OPEC, Traffic, Operations and Marketing teams to ensure accurate EPG delivery, as-run reconciliation and regulatory compliance.

What you'll be doing

• Build and maintain the daily and weekly programming schedule across linear and digital channels.
• Schedule live sports events, studio shows, replays and other programming elements in accordance with rights windows and distribution agreements.
• Operate and manage the programming grid within broadcast traffic and scheduling systems.
• Execute the operationalization of the programming schedule using software such as Media+, Aleph, Protheus or similar broadcast scheduling platforms.
• Insert and manage programming elements including live events, replays, promos, sponsorship assets and commercial breaks within the schedule.
• Coordinate real-time schedule adjustments during live broadcasts or programming updates.
• Ensure accurate delivery of EPG data to distribution partners and internal systems.
• Work closely with Programming, OPEC, Operations and Marketing teams to align programming execution.
• Monitor schedule accuracy and reconcile programming against As-Run logs.
• Maintain updated documentation of programming grids and schedule changes.
• Support planning for major competitions, special broadcasts and seasonal programming strategies.

What you'll bring

• Bachelor’s degree in Communication, Media, Broadcasting or related field.
• 3+ years of experience in TV programming or scheduling.
• Experience in sports broadcasting is highly desirable.
• Knowledge of traffic systems and EPG workflows.
• Technical Skills Desired.
• Experience with playout or traffic systems.
• Understanding of broadcast clocks and commercial break structure.
• Knowledge of As-Run logs and compliance processes.
• Strong Excel / Google Sheets skills.
• Ability to manage complex grids and last-minute changes.
• High level of organization.
• Attention to detail.
• Ability to work under live-event pressure.
• Strong cross-functional communication.
• Problem-solving mindset.

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office

About the role

This position plays a key operational role in supporting the SportyBet Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) framework in LATAM. Reporting to the Legal & Compliance Officer in Brazil, this role is responsible for designing processes, proposing improvements and executing daily AML controls and investigations across customer screening, transaction monitoring, and enhanced due diligence (EDD).

Therefore, the AML Specialist plays a key supporting role in the effective implementation and day-to-day execution of SportyBet’s Anti-Money Laundering (AML) compliance programme within the dynamic iGaming sector. This role contributes to proactive risk management by assisting with monitoring activities, customer screening, and the identification of unusual behaviour. Working as part of the Risk & Fraud prevention team, the AML Specialist helps ensure that AML processes are followed, documentation is maintained, and regulatory expectations are met. The overall objective is to support the organisation in maintaining strong, practical AML controls and ensuring ongoing compliance with applicable AML legislation within LATAM markets.

This role is senior-level — prior experience in the igaming industry is not mandatory, but desirable.

What you'll be doing

Transaction Monitoring & Screening

• Review daily alerts from monitoring tools and identify potentially suspicious activity
• Review sanctions, PEP, adverse media, and watchlist screening during onboarding and ongoing reviews along with Risk & Fraud Team
• Perform ad-hoc screening where required
• Escalate positive or unusual alerts to the relevant stakeholders

Case Investigations

• Assist in investigating unusual or high-risk transactional behaviour
• Assess customer activity against expected profiles and risk indicators
• Document findings and evidences clearly within defined SLAs

Due Diligences (CDD) & Enhanced Due Diligences (EDD)

• Conduct CDD checks for onboarding and ongoing monitoring
• Support EDD reviews for high-risk customers, including source-of-funds assessment
• Collect and reconcile supporting documentation

Regulatory Reporting Support

• Assist with regulatory reporting to the COAF
• Maintain accurate case files and documentation for regulatory examination

Record Keeping & Compliance Standards

• Ensure investigation files and records are retained in an audit-ready manner
• Maintain logs aligned with five-year statutory retention requirements

Policy, Controls & Continuous Improvement

• Identify process gaps and propose improvements
• Support updates to AML procedures and workflows
• Conduct the annual review of the AML related policies and ancillary documents
• Remain informed about AML risks and regulatory guidance

Training & Awareness

• Participate in AML training and knowledge-sharing
• Support awareness initiatives for customer-facing teams

What you'll bring

• Must be based in São Paulo, Brazil, available to work on hybrid model
• At least 5-years in AML/CTF related roles under compliance or regulatory teams in Financial or Betting industries.
• Law degree, or Business & Administration degree, or other relevant Compliance education
• Strong working knowledge of AML legislation in Brazil, Central Bank of Brazil Ordinances, and FATF recommendations
• Fluent English (written & spoken) is mandatory
• Attention to detail, strong organizational skills, ability to manage multiple investigations
• Proactive, good communicator, ability to liaise across teams and external entities
• Able to work 3 days in office on a hybrid model

Even better if

• Working knowledge of igaming AML/CTF Ordinances and Guidelines enacted by SPA/MF**
• Understanding of games, betting and igaming industry
• Experience in investigating and reporting AML/CTF case

What's in it for you

• Office in São Paulo City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• TotalPass
• Transportation allowance
• Clude Saúde - Preventive care support
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

About the role

The Promo Editor / Motion Designer will be responsible for creating on-air promos, social cutdowns, sponsorship elements and motion graphics packages for live sports and studio programming.

This role requires strong storytelling skills, brand sensitivity and the ability to deliver fast-turnaround creative assets aligned with live sports calendars.

What you'll be doing

• Create on-air promotional assets including match promos, tournament campaigns and programming teasers.
• Edit short-form content and highlight packages for social media and digital platforms.
• Develop motion graphics elements such as bumpers, lower thirds, transitions and sponsorship assets.
• Ensure visual consistency with SportyNet’s brand guidelines across all promotional materials.
• Work closely with Programming and Marketing teams to support upcoming broadcasts and campaigns.
• Deliver fast-turnaround edits aligned with live sports calendars and programming deadlines.
• Adapt creative assets for multiple formats including TV, YouTube and social media.
• Manage project timelines and deliverables in a fast-paced production environment.
• Maintain organized project files and version control for ongoing campaigns.
• Contribute creative ideas for promotional storytelling and viewer engagement.

What you'll bring

• Degree in Film, Communication, Design or related field
• 3+ years of experience in broadcast promo or sports media
• Experience working with live sports content
• Strong portfolio demonstrating motion design and promo editing

Technical Skills Desired

• Advanced knowledge of Adobe Premiere
• Strong skills in After Effects
• Understanding of broadcast safe standards and delivery specs
• Experience with dynamic templates and fast-turn workflows
• Knowledge of sound design basics

Behavioral Skills

• Creative mindset
• Speed and agility under deadlines
• Detail-oriented
• Strong collaboration skills
• Ability to receive and implement feedback

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office

About the role

The Video Editor will be responsible for producing high-quality video content for broadcast and digital platforms, including promotional assets, highlights, social media clips and programming materials.

The role requires strong storytelling ability, speed in editing workflows and the capacity to work in a fast-paced environment driven by live sports calendars and tight deadlines.

What you'll be doing

• Edit video content for broadcast, digital platforms and social media.
• Produce promotional materials including match promos, competition campaigns and programming teasers.
• Create highlight packages and short-form content from live sports events.
• Work with motion graphics elements such as lower thirds, transitions, sponsorship elements and animated graphics.
• Ensure visual and editorial consistency with SportyNet’s brand guidelines.
• Collaborate with Programming, Marketing and Social Media teams to support upcoming broadcasts and campaigns.
• Deliver fast-turnaround edits aligned with live sports schedules and editorial priorities.
• Adapt content for different formats including TV, YouTube and social media platforms.
• Organize and maintain project files, timelines and version control for ongoing productions.
• Contribute creative ideas for storytelling, promos and audience engagement initiatives.

What you'll bring

• Degree in Film, Communication, Audiovisual Production or related field.
• 3+ years of experience in video editing for media companies, broadcasters or digital platforms.
• Experience working with sports content or live events is highly desirable.
• Strong portfolio demonstrating editing skills and storytelling.

Technical Skills Desired

• Advanced knowledge of Adobe Premiere Pro.
• Strong skills in Adobe After Effects for motion graphics and animation.
• Experience with broadcast editing workflows and delivery formats.
• Understanding of video codecs, frame rates and export standards.
• Experience adapting content for TV and digital platforms.

Behavioral Skills

• Creativity and strong storytelling ability.
• Ability to work under tight deadlines.
• Attention to detail and organization.
• Collaboration and communication skills.
• Proactive and solution-oriented mindset.

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office

About the role

Reporting to the Head of Games Operations, the Regional Lobby Manager will be responsible for the end-to-end management and optimisation of games lobbies across our LATAM markets, with a primary focus on Brazil and Mexico.

The Regional Lobby Manager will manage the sporty games lobby, ensuring optimal game positioning, effective promotions, strong supplier alignment, and high-quality internal reporting. The role plays a critical part in shaping the player experience and driving performance across the region.

What you'll be doing

• Own and manage the sporty games lobby across all core LATAM markets (including BR and MX), ensuring optimal game positioning aligned with commercial strategy and player behaviour
• Maximise visibility and discoverability of key games, promotions, and new releases within LATAM lobbies
• Upload, schedule, and maintain promotional banners and in-lobby content, ensuring accuracy, relevance, and timely execution
• Configure and maintain game settings, limits, and parameters in line with product, commercial, and regulatory requirements
• Act as the regional point of contact for supplier needs related to lobby management, promotions, and releases
• Partner closely with Product and Tech teams on testing, new feature rollouts, and improvements to categorisation and navigation
• Optimise localisation across LATAM markets, ensuring content, naming, and presentation are culturally and linguistically appropriate
• Use a data-driven approach to monitor lobby performance, player engagement, and promotional effectiveness, turning insights into actionable improvements
• Produce and share clear internal feedback, performance updates, and reports to support decision-making across teams
• Manage games-related escalations and operational queries, ensuring timely resolution and effective communication
• Plan, coordinate, and map new game releases across LATAM markets, with a particular focus on sporty games
• Align closely with Legal and Compliance teams to ensure all lobby content and configurations meet local regulatory requirements
• Collaborate on release plans with internal studios and third-party suppliers to ensure smooth execution and strong regional impact

What you'll bring

• Proven experience working with online casino games, ideally in lobby management, games operations, or content optimisation
• Strong understanding of the LATAM market, particularly Brazil; local market knowledge is highly desirable
• Analytical and data-driven mindset, with the ability to interpret performance data and make informed recommendations
• Ability to work autonomously while collaborating effectively with globally distributed teams
• Strong stakeholder management and communication skills, including experience working with suppliers and internal partners
• Comfortable operating in a fast-paced, operational environment with competing priorities

What's in it for you

• Office in São Paulo City!
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

• Create high-impact visual content across all platforms, including apps, websites, and marketing channels (banners, ads, social media assets, etc.)
• Edit and produce video content for campaigns, social media, and product marketing
• Design motion graphics and animations (e.g., match promos, score updates, transitions, social clips)
• Collaborate closely with the marketing team to conceptualize and execute creative campaigns around key matches and events
• Adapt designs for different platforms, ensuring content is optimized per channel (social, display, app, web)
• Stay on top of design, football, and internet trends, incorporating relevant styles and ideas into your work
• Work with analytics and data teams to evaluate performance and continuously improve creative output

• Degree in Graphic Design or a related field
• Strong proficiency in: Adobe Photoshop & Illustrator (static design), Premiere Pro (video editing), After Effects (motion graphics & animation)
• Proven experience in video editing, motion design, and static design within a marketing or digital environment
• A strong portfolio showcasing multi-format work (video + motion + static)
• Solid understanding of marketing platforms and design best practices (social media, display ads, Google Ads, etc.)
• Excellent communication and collaboration skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Creative mindset with a strong sense of visual storytelling and innovation
• Proactive, adaptable, and eager to learn

What's in it for you

• B2B Contractor Agreement
• Hybrid working 3 days in our amazing new office space in São Paulo
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Referral bonuses & flash bonuses
• Top of the line equipment

About the role

The vMix Switcher Operator will be responsible for operating, switching, and coordinating all technical and editorial elements within SportyNet’s live and recorded productions using vMix. This role is essential to ensuring smooth, accurate, and high-quality execution of live shows, match broadcasts, interviews, press conferences, remote contributions, and digital-first productions.
The vMix Switcher Operator works in direct collaboration with producers, directors, MCR, audio, graphics, engineering, and on-air talent to deliver seamless productions across linear TV and digital platforms.

What you'll be doing

Live Production Operation (vMix & Switching)

• Operate vMix as the primary switcher for live programs, sports broadcasts, studio shows, and remote productions
• Execute transitions, cuts, picture-in-picture (PIP), overlays, lower-thirds, scorebugs, and dynamic graphics
• Manage multiple video inputs, cameras, replay sources, remote calls, and media assets
• Trigger commercial breaks, sponsored elements, and promotional content in alignment with the rundown
• Follow cues from the director and production team, ensuring timing accuracy during live operations
  
  

System Setup & Technical Configuration

• Prepare vMix sessions, templates, and input maps for each production
• Configure routing, audio buses, mix-minus, NDI sources, and contribution protocols (SRT, RTMP, WebRTC)
• Work closely with Engineering to validate equipment, network stability, and redundancy paths
• Ensure that graphics, media clips, and remote feeds are preloaded, tested, and synchronized
  
  

Coordination with Editorial, Production & MCR

• Collaborate with producers to understand rundown structure, segment needs, editorial priorities, and timing
• Align with MCR for content ingest, playlist timing, commercial insertion, and breaks
• Integrate graphic elements provided by the design team, including lower-thirds, animations, and full screens
• Maintain communication with control room teams during live shows for operational updates and adjustments
  
  

Quality Control & Monitoring

• Monitor audio and video levels, signal sync, color balance, and overall production quality
• Identify technical issues in real time and implement immediate corrective actions
• Ensure outputs match broadcast standards for both linear channels and digital platforms
• Conduct pre-show rehearsals and tests to guarantee operational readiness
  
  

Workflow Optimization & Documentation

• Maintain vMix presets, templates, and operational guides for various program formats
• Support development of SOPs related to live switching, remote integration, and digital output workflows
• Participate in technical evaluations, pilots, and tests for new tools or production formats
• Provide feedback and improvement recommendations to enhance production efficiency

What you'll bring

• Degree in Broadcasting, Audiovisual Production, Media Technology, Engineering, or related fields
• Proven experience operating vMix or other live production/switching systems in professional environments
• Experience with live sports broadcasting is a significant advantage
• Familiarity with control room workflows, studio operations, and digital live streaming
• Advanced knowledge of vMix (switching, graphics layering, audio routing, replay, automation)
• Experience with NDI, SRT, RTMP, IP-based video workflows, and cloud contribution tools
• Understanding of broadcast standards, sync, color, encoding formats, and audio mixing principles
• Ability to troubleshoot technical issues quickly during high-pressure live environments
• Comfort working with graphic systems, lower-thirds, overlays, and brand identity packages
• Intermediate English for reading technical documentation and communication with partners
• High focus, attention to detail, and solid situational awareness during live broadcasts
• Ability to remain calm under pressure and make rapid, accurate decisions
• Strong communication and teamwork with technical, editorial, and production staff
• Proactive mindset with the ability to anticipate production needs
• Strong sense of responsibility for on-air product quality

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office space

About the role

The Content Producer will be responsible for producing SportyNet’s live and recorded programming, coordinating editorial and operational workflows, and ensuring seamless execution of the channel’s daily content. This professional will manage the full production cycle of live shows, match broadcasts, interviews, and news segments, working closely with hosts, commentators, pundits, and reporters. The role also involves preparing scripts and rundowns, scheduling interviews, supporting talent needs, coordinating with designers and editors, and guaranteeing that all commercial and promotional elements are delivered on time. The Content Producer is a central pillar of the content operation, ensuring every output reflects SportyNet’s editorial identity, quality, and mission.

What you'll be doing

Live Shows & Daily Production Management

• Produce and coordinate live studio shows, ensuring smooth editorial and technical execution
• Prepare and update scripts, rundowns, talking points, segment structures, and editorial briefs
• Support hosts, commentators, and pundits by providing research, key information, stats, and show preparation
• Coordinate communication between editorial, technical, and studio teams during live broadcasts
• Ensure all show elements including videos, graphics, inserts, interview clips, are prepared and delivered to MCR and control rooms
  
  

Match Broadcast Production

• Produce and oversee live game broadcasts, managing content flow, pre-game, halftime, and post-game segments
• Align with commentators, analysts, and production teams to ensure editorial consistency
• Coordinate incoming feeds, highlights, stats, and relevant assets for match coverage
• Ensure timing, transitions, and all on-air elements match the broadcast plan
  
  

Interviews, Reporting & News Coverage

• Schedule and coordinate interviews with athletes, coaches, guests, partners, and special contributors
• Support reporters with editorial preparation, angles, questionnaires, and rundown structures
• Monitor breaking news and update editorial teams to adjust scripts and show segments as needed
• Prepare and update daily news briefs, reports, and content summaries
  
  

Cross-Team Collaboration & Content Delivery

• Work closely with designers, motion artists, and video editors to ensure graphics, packages, and videos are delivered on time
• Coordinate with digital teams to share assets, clips, and extended content for online platforms
• Ensure commercial inserts, sponsorships, and branded content segments are included according to schedules and guidelines
• Align with programming and operations to guarantee proper ingest, timing, and delivery of all content
  
  

Guest, Talent & Stakeholder Coordination

• Manage schedules, logistics, and briefings for on-air guests and contributors
• Support on-air talent with editorial preparation, content research, and production needs
• Serve as an operational and editorial point of contact for stakeholders involved in daily content
  
  

Operational Workflow & Quality Control

• Organize production documents, show archives, and content databases
• Ensure adherence to editorial guidelines, rights restrictions, and channel standards
• Identify workflow improvements and support the establishment of production best practices
• Track deliverables, cross-check details, and ensure all content meets quality requirements

What you'll bring

• Degree in Journalism, Communications, Audiovisual Production, Broadcasting, or related fields
• Proven experience in content production for TV, live shows, sports media, or digital platforms
• Familiarity with live broadcast environments, studio production, and match coverage
• Experience working with on-air talent, editorial teams, and technical crews
• Ability to prepare scripts, rundowns, and editorial briefs
• Understanding of studio production workflows, live broadcast dynamics, and content ingest processes
• Familiarity with editing tools, graphic workflows, and asset management systems
• Knowledge of content rights, usage guidelines, and commercial deliverables
• Intermediate English for communication with international partners, guests, and content providers
• Strong communication skills and ability to work collaboratively across multiple teams
• Excellent organizational abilities and attention to detail
• Ability to multitask and adapt quickly during live situations
• Editorial creativity, proactive mindset, and strong sense of responsibility
• Calm, solution-oriented approach when working under pressure

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office space

About the role

The Mid vMix Operator will be responsible for operating live and recorded productions using vMix, ensuring proper technical execution of switching, graphics integration, input management, and media playback. This professional plays a key role in supporting SportyNet’s broadcasts by working closely with production, editorial, design, and technical teams.
The Mid vMix Operator must ensure operational stability, visual and audio quality, and smooth execution during live shows, sports broadcasts, interviews, and special programming, acting as an essential link between junior operators and senior operators.

What you'll be doing

Live Production Operation (vMix)

• Operate vMix in real time during live shows, match broadcasts, interviews, and digital streams
• Execute cuts, transitions, overlays, VTs, and lower-thirds according to the rundown
• Manage inputs, camera sources, basic graphics, and media assets
• Ensure precise and fluid operation throughout the broadcast
  
  

Technical Preparation & Basic Configuration

• Prepare vMix sessions with intermediate complexity (inputs, overlays, templates)
• Adjust basic audio and video settings (levels, sync, simple mixes)
• Organize assets, folders, and elements prior to each production
• Assist with pre-show testing and technical checks
  
  

Remote Guest Management

• Operate remote guest inputs via vMix Call or similar platforms
• Check audio, video, connection stability, and latency before going live
• Provide basic technical support to remote participants if needed
  
  

Collaboration with Internal Teams

• Work with producers to understand the rundown, segment flow, and required elements
• Integrate graphics, overlays, and visual assets prepared by the design team
• Coordinate with MCR and technical operations for timing, breaks, and VT delivery
• Ensure correct execution of commercial inserts and sponsored elements, when applicable
  
  

Quality Control During Broadcasts

• Monitor audio and video consistency throughout the live production
• Report technical issues immediately and act under the guidance of senior operators or engineering
• Ensure operational accuracy to avoid on-air errors
  
  

Development, Growth & Operational Support

• Develop skills to handle more advanced vMix configurations over time
• Support senior operators in complex technical productions
• Participate in training sessions, software updates, and system tests
• Contribute to workflow improvements and template organization

What you'll bring

• Degree in Audiovisual Production, Broadcasting, Media Technology, or related fields
• Prior experience operating vMix or similar live production software
• Experience in live broadcasts (TV, streaming, sports, or events)
• Basic to intermediate understanding of production workflows
• Intermediate knowledge of vMix (switching, overlays, transitions, basic audio, templates)
• Familiarity with NDI, RTMP, SRT, and remote contribution workflows
• Understanding of video/audio formats, codecs, and technical standards
• Ability to perform basic troubleshooting under pressure
• Basic to intermediate English for reading technical documentation
• Strong attention to detail and focus during live broadcasts
• Ability to work under pressure in fast-paced, on-air environments
• Clear communication with production, editorial, and technical teams
• Collaborative and proactive mindset, with strong willingness to grow
• Good organizational habits and responsibility in daily operations

What's in it for you

• Office in São Paulo City!
• B2B Contractor Agreement
• Onsite in our amazing new office space

About the role

We are seeking an experienced LatAm Payments Manager to join our dynamic team. In this role, you will oversee and support all aspects of payment operations in Latin America (currently Brazil and Mexico), with a strong focus on transaction monitoring, operational efficiency, and enhancing payment performance.

You will serve as the primary point of contact for local third-party payment providers and work cross-functionally with internal teams to drive performance, resolve issues, and ensure compliance.

What you'll be doing

• Oversee and improve end-to-end payment processes, including deposits, withdrawals, refunds, reconciliations, and customer queries
• Manage and collaborate with local payment providers and banks to ensure optimal service and resolution of complex transaction issues
• Monitor transactions in real time to detect, investigate, and respond to suspicious or fraudulent activity - including direct engagement and interaction with customer queries/tickets
• Continuously evaluate payment workflows to identify and execute process optimizations that improve speed, reduce cost, and minimize errors
• Analyze customer payment behavior and trends to recommend new payment methods or improvements to existing ones
• Lead operational enhancements through new workflows, SOPs, and process automation to support scalable growth
• Oversee the integration of new payment technologies and solutions, ensuring seamless deployment with minimal user impact
• Ensure full compliance with relevant regulations and industry standards, updating policies and procedures as needed
• Be available for emergency response during system downtimes or critical failures to ensure rapid resolution and continuity

What you'll bring

• Bachelor’s degree in Finance, Business, Risk Management, or related field
• 3–5 years of experience in payment or financial operations within fintech, e-commerce, or related sectors
• Fluent in English. Proficiency in Portuguese and/or Spanish is a strong advantage
• In-depth understanding of payment systems and funds flows
• Experience working with payment gateways and PSPs; transaction monitoring experience is a plus
• Strong analytical mindset with the ability to interpret data and derive actionable insights
• Excellent communication and interpersonal skills to collaborate across internal teams and external partners
• Demonstrated ability to lead projects and manage multiple priorities in a fast-paced, remote environment

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

As a Video Maker, you will be responsible for capturing and producing high-quality video content across multiple environments, including studio, on-location shoots, match coverage, and field productions.
You will operate camera, audio, and basic lighting equipment, adapting quickly to different scenarios while ensuring agility without compromising quality.
In addition, you will handle the full editing process end-to-end, transforming raw footage into compelling content tailored for different platforms such as social media, YouTube, and promotional formats.
You will actively contribute to content ideation, translating editorial concepts into engaging visual narratives, and collaborating closely with social, editorial, and design teams to ensure alignment with content strategy and performance goals.

What you'll bring

• Proven experience as a videomaker, filmmaker, or video content creator
• Strong portfolio showcasing both filming and editing skills
• Experience in sports, digital media, or fast-paced content environments (plus)
• Solid camera operation skills (DSLR, mirrorless, cinema cameras)
• Strong editing skills (Adobe Premiere, Final Cut, DaVinci Resolve or similar)
• Basic knowledge of lighting and audio capture
• Understanding of video formats, codecs, and multi-platform delivery specs
• Strong sense of storytelling, pacing, and visual composition
• Ability to think in formats (series, cuts, and content ecosystems)
• Awareness of digital trends and platform-specific content styles
• Hands-on, proactive, and resourceful mindset
• Ability to work independently and solve problems in real time
• Comfortable in dynamic environments (live productions, field coverage)
• Strong collaboration with cross-functional teams
• High sense of ownership from ideation to final delivery

Even better if

• Strong interpersonal and communication skills
• Creativity and attention to detail
• Flexibility to take on new challenges
• Proactive attitude and team-oriented mindset

What’s in it for you

• Office in São Paulo City
• Competitive salary
• 28 days of paid annual leave

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the role

What you'll be doing

• Be part of the Brazilian Customer Success team and handle customer queries, complaints and issues while educating current/potential customers about the products and services
• Conduct cold calls and follow-up calls
• Have a full in-depth understanding of the products and services
• Provide product feedback to relevant stakeholders
• Provide interactive research, in-depth understanding, and informative market behavior to relevant stakeholders
• Maintain accurate customer records
• Identify and escalate priority issues to Ops team/Team leader
• Pay attention to detail and have strong organizational skills
• Be able to work independently
• Have a strong sense of analytical problem-solving to resolve issues or provide workarounds
• Strong ability to multi-task across multiple channels, customers and teams
• Liaise with the International Customer Service team
• Perform all other duties as assigned by management
• Actively participate in weekly updates with the team to review team performance and issues

What you'll bring

• Minimum of 1-2 years of customer support experience
• Passionate about Customer Care and Success Management
• Online gaming experience with a focus on sports betting (advantageous)
• Excellent English and Portuguese communication skills, both verbal and written
• Feel comfortable in verbally communicating with customers on the phone
• Be a Team Player and work collaboratively within a team environment
• Self-driven and motivated
• Knowledge of Customer Support Service Desks including but not limited to Freshdesk, Jira and/or Zendesk
• Ability to understand, interpret, and communicate issues both internally and to customers
• Ability to provide product extensive  feedback to stakeholders
• Ability to work within strict guidelines, follow company processes and procedures
• Empathetic and high emotional IQ. Fast-learner with an ability to think on their feet, and adapt to a fast-paced, high-pressure environment with demanding customers
• Ability to positively collaborate in an international remote work environment

About the role

As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of LATAM focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.

What you'll be doing

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the LATAM markets
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization
• Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
• Help ensure regional offers and promotions are delivered on time and remain competitive
• Coordinate with external partners on campaign execution and follow-up tasks
• Support personalization and automation initiatives by providing regional operational input

What you'll bring

• Bachelor’s degree in marketing, business, or a related field
• 2+ years’ experience in retention, CRM, or customer lifecycle management
• Experience in the Online Casino or broader iGaming industry is strongly preferred
• Strong analytical skills and data-driven mindset
• Excellent communication skills, fluent in written and spoken English
• Familiarity with retention and marketing automation tools is a plus

What’s in it for you

• Sporty is a remote first company in pursuit of sustainability
• A competitive salary + individual performance based bonuses every quarter
• 28 days paid annual leave
• Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.